Remedy Consultant

Remedy Consultant
Location: Bristol, Birmingham or Manchester (Hybrid with 2 days in office per week)
Salary: 46k per annum + benefits
Must be SC Clearance Eligible and Sole UK National

Deerfoot Recruitment is working on behalf of a leading global consultancy to source a talented Remedy Consultant. This is an excellent opportunity to join a dynamic technology team where you will design, develop, and maintain applications within the BMC Remedy ITSM suite.

The successful candidate will collaborate closely with cross-functional teams, configuring and customising ITSM modules such as Incident, Problem, Change, and Asset Management. You will also play a key role in troubleshooting, optimising performance, and integrating Remedy with other enterprise applications.

Key Responsibilities:

• Design, develop, and customise BMC Remedy applications (workflows, forms, active links, filters)
• Configure and maintain ITSM modules including Incident, Problem, Change, and Asset Management
• Troubleshoot and resolve Remedy environment issues
• Optimise application performance and ensure scalability
• Create and maintain technical documentation (design specifications, user guides)
• Collaborate with wider technology teams to integrate Remedy with enterprise systems
• Deliver ongoing support, enhancements, and upgrades to Remedy platforms

Key Skills/Experience Required:

• Strong background in developing and customising BMC Remedy ITSM applications
• Familiarity with ITIL framework and best practice
• Experience with workflows, integrations, and programming (e.g. JavaScript)
• Knowledge of cloud-based Remedy deployments
• BMC Remedy ITSM Certification desirable

Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.