Field Operations Performance Manager

Field Operations Performance Manager

Leeds £80,000 + Car Allowance + Bonus

Robert Half are recruiting a Field Operations Performance Manager for a nationwide infrastructure installation business who are adding to their team in Leeds off the back of a year of strong growth and high demand. The business employs over 2,000 field engineers across the country providing support to one of the UK's largest infrastructure businesses.

This is a newly created role, reporting directly to the Operations Director, and offers a rare opportunity to shape performance reporting, data analysis, and capacity planning at scale.

The Role

You'll lead a team of 2 Analysts and take ownership of three core areas:

• PMO ReportingProduce detailed operational reports using Excel, QLIK, and in-house workforce management tools. Their client is highly data-driven, and there is strong scrutiny around KPIs and service delivery metrics.
• Performance AnalysisAnalyse field data to manage crew performance, identify trends, and support continuous improvement. Your insights will be used at board level to drive operational decisions.
• Capacity PlanningWork with the back office to plan daily engineer routes and resource allocation, ensuring full visibility of field activity and alignment with client expectations.

About the Field Operations Performance Manager:

We're looking for someone with:

• Previous experience within a Field Service Organisation
• A background in data analysis, programme management, or performance reporting.
• Strong stakeholder skills, able to present data and insights to senior leadership.
• Experience with tools like Excel, IFS, or similar workforce management platforms.
• Telecoms experience is highly desirable but not essential

Package & Benefits

• £80,000 base salary
• Car or car allowance
• Annual bonus scheme
• Longer term career progression opportunities

Interested?

This is a high-impact role with national visibility, ideal for someone who thrives in a data-led, operationally complex environment. Apply now or contact me directly for a confidential discussion.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.