First Line Support Technician

First Line Support Technician

Your new company
Hays are working with a business in Telford who are looking for a hands-on and customer-focused IT support professional to provide first-line technical assistance across multiple properties to provide essential technical support. This role is critical during a transitional period and involves hands-on troubleshooting, equipment maintenance, and client-facing support. The successful candidate will work closely with internal teams and event clients to ensure smooth IT operations, particularly during live events. This is a fast-paced, office-based role requiring strong communication skills, technical confidence, and the ability to manage competing priorities while maintaining a high standard of customer service.
Your new role

• Monitor and respond to IT helpdesk tickets, resolving 1st line issues.
• Support hardware, software, user access, and Wi-Fi troubleshooting.
• Maintain IT equipment and asset records.
• Assist with equipment setup and relocation.
• Liaise with third-party providers and escalate issues as needed.
• Provide IT support for events, including Wi-Fi setup and client troubleshooting.

What you'll need to succeed

• Strong administrative and IT support skills.
• Proficient in Microsoft Office 365 (Excel, Outlook, Word).
• Excellent communication and customer service abilities.
• Highly organised with strong time management.
• Driving licence and access to a vehicle (preferred).
• Minimum GCSE Level 4 in English and Maths; Level 3 IT qualification desirable.
• Willingness to work occasional evenings/weekends.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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