Application Support Technician

Application Support Technician

Sittingbourne

Up to £25k DOE

Rural Kent (own transport essential)

• Are you a school leaver or graduate eager to start a career in technology?
• Do you have strong communication skills, a love of problem-solving, and plenty of enthusiasm to learn?
• Would you like to join a supportive team where you'll be trained, mentored, and given the chance to grow into a specialist role?

If so, this could be the perfect opportunity to kickstart your career.

We are working with an innovative technology business that delivers CRM and marketing solutions to help organisations improve productivity, efficiency, and sales tracking. They work with some of the UK's most recognised brands, tackling complex challenges in the marketing and data space.

Their products span both web platforms (eCommerce sites, registration systems) and Windows applications (data mining tools) that integrate with their award-winning marketing software - now a fast-growing industry standard.

The Role

This is not the kind of IT support where you fix printers or reset passwords. Instead, you'll be supporting applications, data, and CRM systems, making sure everything runs smoothly for clients.

You'll investigate issues, support data imports and integrations, and work closely with developers to solve problems. The role will give you exposure to modern technologies and a clear pathway to grow as you gain experience. Knowledge of SQL would be a bonus, but full training will be given if you're eager to learn

Key responsibilities include:

• Providing application and data support for CRM and related systems
• Investigating and troubleshooting software and data issues (not hardware)
• Supporting and monitoring data imports, extracts, and integrations
• Configuring CRM solutions to meet client needs
• Escalating complex issues to the Development team when needed
• Assisting end-users with usability queries and explaining solutions clearly
• Documenting findings and maintaining accurate records

The Package

• Up to £25k starting salary (depending on experience)
• Full training and mentoring in systems, databases, and modern tools
• A supportive team environment with plenty of opportunities to learn
• Clear progression opportunities as you develop your skills
• Modern office in a creative, friendly environment
• 5 weeks' holiday pension
• Fun extras, from social events to a pool table and a well-stocked fridge

About You

This role is ideal for someone at the start of their career. You could be a school leaver, recent graduate, or just looking for a first step into technology. What matters most is your personality, your communication skills, and your enthusiasm to learn.

• Own transport is essential due to the rural location
• Strong communication skills - you enjoy helping people and explaining things clearly
• Positive, enthusiastic, and keen to build a career in technology
• GCSE Maths at Grade 6 or 7 (or equivalent)
• An interest in applications, data, and how systems connect
• Knowledge of SQL would be a bonus, but full training will be given if you're eager to learn
• Naturally analytical, accurate, and detail-focused
• Able to multitask, prioritise, and stay calm under pressure

If you are a school or college leaver with great communication skills and a genuine interest in technology, we would love to hear from you.