Senior Microsoft 365 Consultant - Purview & Information Governance Remote - UK based £70,000 - £80,000 Are you an experienced Microsoft 365 Consultant with strong Microsoft Purview expertise? Can you lead client workshops, understand an organisation s information risks and turn your findings into a clear strategy and roadmap? Are you equally comfortable presenting ideas to senior stakeholders and working with technical teams to bring them to life? We are recruiting for a growing Microsoft-focused technology consultancy delivering complex modern workplace, security, governance and AI projects for clients in the UK and internationally. They are looking for a Senior Microsoft 365 Consultant to be the subject matter expert across information governance, data security, risk and compliance using Microsoft Purview. You will also play an important role in helping clients prepare for Enterprise AI (e.g. Microsoft Copilot, Claude Cowork), ensuring that their data, permissions and governance controls are ready for the introduction of AI across Microsoft 365. This is not simply a technical configuration role. You will lead conversations with clients, understand their business and regulatory requirements, identify risks and recommend a practical way forward. You will then turn those recommendations into clear strategies, roadmaps and deliverable technical solutions. You will need the credibility and presence to become a trusted partner to senior stakeholders, presenting complex ideas clearly and challenging clients constructively when required. Alongside delivering client projects, you will help develop the consultancy s technical standards, reference architectures and service offerings across Microsoft Purview and Copilot governance. The role You will: - Lead client discovery sessions, workshops and technical discussions - Assess existing information governance, data security and compliance arrangements - Help clients understand how Microsoft Purview can support their wider business and regulatory objectives - Identify risks, governance gaps and opportunities across Microsoft 365 - Develop information governance strategies, solution designs and delivery roadmaps - Design and implement Microsoft Purview solutions - Advise on information protection, data classification and sensitivity labelling - Develop retention policies, retention labels and data lifecycle management approaches - Design and implement Data Loss Prevention policies - Support records management and the appropriate handling of sensitive information - Help clients prepare their Microsoft 365 environments for Copilot - Advise on Copilot readiness, data security, permissions and governance controls - Translate technical capabilities into clear business outcomes and recommendations - Present proposed solutions to technical and non-technical stakeholders - Produce high-quality assessments, designs, presentations and client documentation - Work closely with architects, engineers and other consultants throughout delivery - Remain involved beyond the initial recommendation, performing or helping to guide implementation and adoption - Act as a senior technical authority for Purview and information governance engagements - Contribute to technical standards, reference architectures and reusable delivery methods - Help shape and develop new governance, compliance and Copilot advisory services - Provide guidance and support to other consultants and engineers What we are looking for You will need: Strong experience delivering Microsoft 365 consultancy services to external clients In-depth knowledge of Microsoft Purview and its place within the wider Microsoft 365 ecosystem Practical experience designing and implementing Purview solutions Experience with information protection, sensitivity labels and Data Loss Prevention Knowledge of retention, records management or data lifecycle management A strong understanding of information governance, data security, risk and compliance Experience leading client workshops and gathering business and technical requirements The ability to turn discovery findings into clear recommendations and achievable roadmaps Confidence presenting technical ideas and proposed solutions to senior stakeholders The ability to explain complex governance and technical concepts without unnecessary jargon Strong written communication and documentation skills A consultative and commercially aware approach The confidence to advise and challenge clients rather than simply take instructions Sufficient technical depth to remain closely involved through design and delivery A good working knowledge of the wider Microsoft 365 collaboration and security stack Useful additional experience Experience in any of the following would be beneficial: - Microsoft Copilot readiness, adoption or governance - Insider Risk Management - eDiscovery and Audit - Information Barriers - Compliance Manager - SharePoint information architecture and document management - Entra ID and identity governance - Power Platform - Microsoft 365 tenant migrations or wider transformation programmes - Delivering client training, webinars or Microsoft workshops This is an excellent opportunity to take a visible and influential role within a growing Microsoft consultancy. You will become a trusted partner to clients, helping them use their information securely and responsibly while getting greater value from Microsoft 365 and Copilot. You will also have the opportunity to shape the consultancy s Purview and governance capability, influence technical direction and remain closely involved from initial idea and strategy through to implementation and adoption.
02/09/2026
Full time
Senior Microsoft 365 Consultant - Purview & Information Governance Remote - UK based £70,000 - £80,000 Are you an experienced Microsoft 365 Consultant with strong Microsoft Purview expertise? Can you lead client workshops, understand an organisation s information risks and turn your findings into a clear strategy and roadmap? Are you equally comfortable presenting ideas to senior stakeholders and working with technical teams to bring them to life? We are recruiting for a growing Microsoft-focused technology consultancy delivering complex modern workplace, security, governance and AI projects for clients in the UK and internationally. They are looking for a Senior Microsoft 365 Consultant to be the subject matter expert across information governance, data security, risk and compliance using Microsoft Purview. You will also play an important role in helping clients prepare for Enterprise AI (e.g. Microsoft Copilot, Claude Cowork), ensuring that their data, permissions and governance controls are ready for the introduction of AI across Microsoft 365. This is not simply a technical configuration role. You will lead conversations with clients, understand their business and regulatory requirements, identify risks and recommend a practical way forward. You will then turn those recommendations into clear strategies, roadmaps and deliverable technical solutions. You will need the credibility and presence to become a trusted partner to senior stakeholders, presenting complex ideas clearly and challenging clients constructively when required. Alongside delivering client projects, you will help develop the consultancy s technical standards, reference architectures and service offerings across Microsoft Purview and Copilot governance. The role You will: - Lead client discovery sessions, workshops and technical discussions - Assess existing information governance, data security and compliance arrangements - Help clients understand how Microsoft Purview can support their wider business and regulatory objectives - Identify risks, governance gaps and opportunities across Microsoft 365 - Develop information governance strategies, solution designs and delivery roadmaps - Design and implement Microsoft Purview solutions - Advise on information protection, data classification and sensitivity labelling - Develop retention policies, retention labels and data lifecycle management approaches - Design and implement Data Loss Prevention policies - Support records management and the appropriate handling of sensitive information - Help clients prepare their Microsoft 365 environments for Copilot - Advise on Copilot readiness, data security, permissions and governance controls - Translate technical capabilities into clear business outcomes and recommendations - Present proposed solutions to technical and non-technical stakeholders - Produce high-quality assessments, designs, presentations and client documentation - Work closely with architects, engineers and other consultants throughout delivery - Remain involved beyond the initial recommendation, performing or helping to guide implementation and adoption - Act as a senior technical authority for Purview and information governance engagements - Contribute to technical standards, reference architectures and reusable delivery methods - Help shape and develop new governance, compliance and Copilot advisory services - Provide guidance and support to other consultants and engineers What we are looking for You will need: Strong experience delivering Microsoft 365 consultancy services to external clients In-depth knowledge of Microsoft Purview and its place within the wider Microsoft 365 ecosystem Practical experience designing and implementing Purview solutions Experience with information protection, sensitivity labels and Data Loss Prevention Knowledge of retention, records management or data lifecycle management A strong understanding of information governance, data security, risk and compliance Experience leading client workshops and gathering business and technical requirements The ability to turn discovery findings into clear recommendations and achievable roadmaps Confidence presenting technical ideas and proposed solutions to senior stakeholders The ability to explain complex governance and technical concepts without unnecessary jargon Strong written communication and documentation skills A consultative and commercially aware approach The confidence to advise and challenge clients rather than simply take instructions Sufficient technical depth to remain closely involved through design and delivery A good working knowledge of the wider Microsoft 365 collaboration and security stack Useful additional experience Experience in any of the following would be beneficial: - Microsoft Copilot readiness, adoption or governance - Insider Risk Management - eDiscovery and Audit - Information Barriers - Compliance Manager - SharePoint information architecture and document management - Entra ID and identity governance - Power Platform - Microsoft 365 tenant migrations or wider transformation programmes - Delivering client training, webinars or Microsoft workshops This is an excellent opportunity to take a visible and influential role within a growing Microsoft consultancy. You will become a trusted partner to clients, helping them use their information securely and responsibly while getting greater value from Microsoft 365 and Copilot. You will also have the opportunity to shape the consultancy s Purview and governance capability, influence technical direction and remain closely involved from initial idea and strategy through to implementation and adoption.
Senior Technical Project Manager Global Microsoft 365 Transformation Remote MUST be UK based Salary: Up to £80,000 - Are you an experienced Senior Project Manager who has delivered large-scale Microsoft 365 migrations or tenant consolidation programmes? - Can you identify the risks and dependencies that may sit between different technical workstreams? - Are you confident managing senior stakeholders across multiple organisations, countries and time zones? We are recruiting for a growing technology consultancy delivering complex Microsoft, cloud, infrastructure and cybersecurity services to major organisations in the UK and internationally. They are looking for a Senior Technical Project Manager to lead an important global Microsoft 365 transformation programme. The project will involve consolidating multiple Microsoft 365 tenants, companies, user structures, applications and document management environments into one secure and scalable platform. This is a technically complex programme with multiple interconnected workstreams. Identity, devices, applications, data, security and document access will all need to be carefully sequenced to ensure changes made in one area do not create problems elsewhere. You will act as the central point of contact, coordinating senior client stakeholders, architects, consultants, engineers and other subject matter experts. This is not a hands-on engineering role, but you will need enough technical understanding to ask the right questions, challenge assumptions and identify risks or dependencies that individual specialists may overlook. You will also need excellent communication and negotiation skills. The programme involves stakeholders across the UK, North America and Asia, so you must be comfortable working across different organisations, cultures and time zones. The Role You will: Lead the programme from planning through to implementation, transition and closure. Develop and maintain clear plans covering scope, milestones, resources, dependencies, budgets and timescales. Coordinate technical workstreams across Microsoft 365, identity, devices, applications, data, security and document management. Identify cross-workstream dependencies and ensure migrations take place in the correct sequence. Establish strong governance, ownership, reporting and escalation processes. Maintain programme plans, RAID logs, dependency tracking and senior-level reporting. Identify risks, delays and resource constraints early and take corrective action. Challenge assumptions and ensure the wider impact of technical decisions is understood. Lead steering groups, programme meetings, workshops and executive updates. Translate complex technical information into clear business language. Align stakeholders across different companies, priorities and ways of working. Negotiate scope, priorities, resources and delivery dates. Challenge unrealistic expectations in a constructive and commercially aware way. Maintain control of scope, budgets, resources and change requests. Hold internal and external teams accountable for agreed actions and milestones. Ensure the completed programme is successfully transitioned into support or managed services. Essential Experience To be considered, you will need: Significant experience delivering large and technically complex transformation programmes. Previous responsibility for a major Microsoft 365 migration, tenant consolidation or similar enterprise technology programme. Strong understanding of the Microsoft 365 technology landscape. Experience coordinating multiple interconnected technical workstreams. A good understanding of migration sequencing, integration and technical dependencies. Strong programme governance, planning, risk management and change-control experience. Experience managing scope, budgets, resources and major milestones. Strong client-facing experience with large organisations and senior stakeholders. Experience working with architects, consultants, engineers and technical specialists. Excellent negotiation, influencing and conflict-resolution skills. The confidence to challenge clients and technical teams when required. Exceptional written and verbal communication skills. Relevant Technology Experience Your experience is likely to include several of the following: - Microsoft 365 tenant migrations and consolidation - Microsoft Entra ID - Microsoft Intune - MDM and MAM - Microsoft Defender - Power Platform and Power BI - Document management systems - Modern workplace and endpoint transformation - Application and data migrations - Cloud or infrastructure transformation You do not need to be an expert in every technology, but you must have enough technical understanding to recognise dependencies, ask informed questions and work credibly with technical specialists. The Person This role will suit someone who is highly organised, commercially aware and focused on delivery. You will be confident with senior stakeholders, calm under pressure and able to challenge people without becoming abrasive. You may currently work within a large enterprise and feel restricted by a narrowly defined role. Alternatively, you may already work within a consultancy or MSP delivering complex programmes for enterprise clients. What matters most is that you have successfully led major technology migrations and have the technical understanding, judgement and communication skills to take ownership of a critical global programme. Although the immediate priority is this Microsoft 365 consolidation programme, this is intended to be a long-term appointment with further opportunities to lead major transformation projects and help improve how project services are delivered.
01/09/2026
Full time
Senior Technical Project Manager Global Microsoft 365 Transformation Remote MUST be UK based Salary: Up to £80,000 - Are you an experienced Senior Project Manager who has delivered large-scale Microsoft 365 migrations or tenant consolidation programmes? - Can you identify the risks and dependencies that may sit between different technical workstreams? - Are you confident managing senior stakeholders across multiple organisations, countries and time zones? We are recruiting for a growing technology consultancy delivering complex Microsoft, cloud, infrastructure and cybersecurity services to major organisations in the UK and internationally. They are looking for a Senior Technical Project Manager to lead an important global Microsoft 365 transformation programme. The project will involve consolidating multiple Microsoft 365 tenants, companies, user structures, applications and document management environments into one secure and scalable platform. This is a technically complex programme with multiple interconnected workstreams. Identity, devices, applications, data, security and document access will all need to be carefully sequenced to ensure changes made in one area do not create problems elsewhere. You will act as the central point of contact, coordinating senior client stakeholders, architects, consultants, engineers and other subject matter experts. This is not a hands-on engineering role, but you will need enough technical understanding to ask the right questions, challenge assumptions and identify risks or dependencies that individual specialists may overlook. You will also need excellent communication and negotiation skills. The programme involves stakeholders across the UK, North America and Asia, so you must be comfortable working across different organisations, cultures and time zones. The Role You will: Lead the programme from planning through to implementation, transition and closure. Develop and maintain clear plans covering scope, milestones, resources, dependencies, budgets and timescales. Coordinate technical workstreams across Microsoft 365, identity, devices, applications, data, security and document management. Identify cross-workstream dependencies and ensure migrations take place in the correct sequence. Establish strong governance, ownership, reporting and escalation processes. Maintain programme plans, RAID logs, dependency tracking and senior-level reporting. Identify risks, delays and resource constraints early and take corrective action. Challenge assumptions and ensure the wider impact of technical decisions is understood. Lead steering groups, programme meetings, workshops and executive updates. Translate complex technical information into clear business language. Align stakeholders across different companies, priorities and ways of working. Negotiate scope, priorities, resources and delivery dates. Challenge unrealistic expectations in a constructive and commercially aware way. Maintain control of scope, budgets, resources and change requests. Hold internal and external teams accountable for agreed actions and milestones. Ensure the completed programme is successfully transitioned into support or managed services. Essential Experience To be considered, you will need: Significant experience delivering large and technically complex transformation programmes. Previous responsibility for a major Microsoft 365 migration, tenant consolidation or similar enterprise technology programme. Strong understanding of the Microsoft 365 technology landscape. Experience coordinating multiple interconnected technical workstreams. A good understanding of migration sequencing, integration and technical dependencies. Strong programme governance, planning, risk management and change-control experience. Experience managing scope, budgets, resources and major milestones. Strong client-facing experience with large organisations and senior stakeholders. Experience working with architects, consultants, engineers and technical specialists. Excellent negotiation, influencing and conflict-resolution skills. The confidence to challenge clients and technical teams when required. Exceptional written and verbal communication skills. Relevant Technology Experience Your experience is likely to include several of the following: - Microsoft 365 tenant migrations and consolidation - Microsoft Entra ID - Microsoft Intune - MDM and MAM - Microsoft Defender - Power Platform and Power BI - Document management systems - Modern workplace and endpoint transformation - Application and data migrations - Cloud or infrastructure transformation You do not need to be an expert in every technology, but you must have enough technical understanding to recognise dependencies, ask informed questions and work credibly with technical specialists. The Person This role will suit someone who is highly organised, commercially aware and focused on delivery. You will be confident with senior stakeholders, calm under pressure and able to challenge people without becoming abrasive. You may currently work within a large enterprise and feel restricted by a narrowly defined role. Alternatively, you may already work within a consultancy or MSP delivering complex programmes for enterprise clients. What matters most is that you have successfully led major technology migrations and have the technical understanding, judgement and communication skills to take ownership of a critical global programme. Although the immediate priority is this Microsoft 365 consolidation programme, this is intended to be a long-term appointment with further opportunities to lead major transformation projects and help improve how project services are delivered.
Software Implementation Project Manager Aylesford, Kent Six-month fixed-term contract 70,000 per annum, pro rata Immediate start preferred Potential extension depending on project requirements - Have you successfully managed the implementation of third-party software within a complex organisation? - Are you good at bringing internal teams, Business Analysts and external software providers together? - Can you provide structure, momentum and accountability without unnecessary bureaucracy? If so, this could be an excellent opportunity to take ownership of an important business systems rollout already underway. Our client is implementing Acumatica, a cloud-based business management and ERP platform. The finance phase is complete and the next stage will focus on the wider manufacturing and operational rollout. The project is already in progress and has an experienced Business Analyst who has played a central role throughout. The appointed software partner will continue to lead technical delivery. They now need an experienced Software Implementation Project Manager to bring all sides of the project together. You will provide the organisation, coordination and forward planning required to keep the implementation moving, while enabling the Business Analyst to concentrate on requirements, workshops, testing and the functional detail of the solution. This is not a role for somebody who wants to redesign the implementation methodology or take control of the technical solution. It requires a pragmatic and collaborative Project Manager who can engage the right people and ensure actions, decisions and resources are in place at the right time. Your role You will act as the central point of coordination between internal teams, the Business Analyst, senior stakeholders and the external Acumatica implementation partner. The implementation partner has an established delivery methodology and will provide guidance around the technical work required. Your responsibility will be to make sure the organisation is ready to meet those requirements. This will involve securing the right resources, following up actions, removing blockers and maintaining a clear view of the delivery plan. You will also ensure areas such as data, reporting, testing, training and business readiness are prepared in sufficient time. Your responsibilities will include Reviewing the current position and what has already been completed Maintaining the overall project plan, milestones and delivery schedule Coordinating internal teams, the Business Analyst and implementation partner Ensuring actions have clear owners and realistic completion dates Following up actions and removing blockers Securing resources for workshops, testing, training and implementation activity Maintaining risks, issues, actions, dependencies and decisions Providing visibility of deadlines and resource requirements Coordinating data, reporting and operational readiness Supporting testing, training and go-live planning Providing clear updates to the project steering board Escalating significant risks, delays and decisions Monitoring project expenditure and supplier time Maintaining a productive relationship with the implementation partner What we are looking for You will have strong experience managing software implementation or business systems projects. Previous ERP or Acumatica experience would be useful but is not essential. More important is your ability to coordinate multiple stakeholders, maintain control of project activity and work successfully with an experienced third-party software provider. You should be able to demonstrate: Experience managing third-party software implementation projects Strong project planning, organisation and coordination skills Experience maintaining project plans, action trackers, risks and issues The ability to take over a project already underway Experience working with external software vendors or implementation partners Strong stakeholder engagement skills Experience coordinating workshops, testing, training and go-live readiness Confidence reporting to senior stakeholders or a steering board Excellent communication with technical and non-technical stakeholders Confidence challenging delays or missed commitments constructively Commercial understanding of supplier time, project cost and scope A formal project management qualification is not essential. Practical experience, judgement and the ability to get people working together will be more important. The right approach The successful person will be structured without being bureaucratic and assertive without being confrontational. You will need to be comfortable working within an established implementation approach, listening to the specialists involved and keeping everybody focused on the shared outcome. The Business Analyst will remain central to the project and will continue to lead much of the requirements, workshop, testing and functional activity. Your role is to take ownership of the wider plan, coordination, actions, reporting and stakeholder engagement. Desirable experience It would be advantageous if you have experience of: - ERP or wider business management software - Manufacturing, finance or operational systems - Data migration and system integration projects - Hybrid or waterfall implementation methodologies - Organisational change and user adoption - Recovering or stabilising a delayed project What success will look like During the six-month contract, you will be expected to establish a reliable project plan, create clear ownership of actions, improve coordination with the implementation partner, ensure internal teams are ready for workshops, testing and training, give the steering board a consistent view of progress and support the successful rollout of the remaining Acumatica functionality.
01/09/2026
Contractor
Software Implementation Project Manager Aylesford, Kent Six-month fixed-term contract 70,000 per annum, pro rata Immediate start preferred Potential extension depending on project requirements - Have you successfully managed the implementation of third-party software within a complex organisation? - Are you good at bringing internal teams, Business Analysts and external software providers together? - Can you provide structure, momentum and accountability without unnecessary bureaucracy? If so, this could be an excellent opportunity to take ownership of an important business systems rollout already underway. Our client is implementing Acumatica, a cloud-based business management and ERP platform. The finance phase is complete and the next stage will focus on the wider manufacturing and operational rollout. The project is already in progress and has an experienced Business Analyst who has played a central role throughout. The appointed software partner will continue to lead technical delivery. They now need an experienced Software Implementation Project Manager to bring all sides of the project together. You will provide the organisation, coordination and forward planning required to keep the implementation moving, while enabling the Business Analyst to concentrate on requirements, workshops, testing and the functional detail of the solution. This is not a role for somebody who wants to redesign the implementation methodology or take control of the technical solution. It requires a pragmatic and collaborative Project Manager who can engage the right people and ensure actions, decisions and resources are in place at the right time. Your role You will act as the central point of coordination between internal teams, the Business Analyst, senior stakeholders and the external Acumatica implementation partner. The implementation partner has an established delivery methodology and will provide guidance around the technical work required. Your responsibility will be to make sure the organisation is ready to meet those requirements. This will involve securing the right resources, following up actions, removing blockers and maintaining a clear view of the delivery plan. You will also ensure areas such as data, reporting, testing, training and business readiness are prepared in sufficient time. Your responsibilities will include Reviewing the current position and what has already been completed Maintaining the overall project plan, milestones and delivery schedule Coordinating internal teams, the Business Analyst and implementation partner Ensuring actions have clear owners and realistic completion dates Following up actions and removing blockers Securing resources for workshops, testing, training and implementation activity Maintaining risks, issues, actions, dependencies and decisions Providing visibility of deadlines and resource requirements Coordinating data, reporting and operational readiness Supporting testing, training and go-live planning Providing clear updates to the project steering board Escalating significant risks, delays and decisions Monitoring project expenditure and supplier time Maintaining a productive relationship with the implementation partner What we are looking for You will have strong experience managing software implementation or business systems projects. Previous ERP or Acumatica experience would be useful but is not essential. More important is your ability to coordinate multiple stakeholders, maintain control of project activity and work successfully with an experienced third-party software provider. You should be able to demonstrate: Experience managing third-party software implementation projects Strong project planning, organisation and coordination skills Experience maintaining project plans, action trackers, risks and issues The ability to take over a project already underway Experience working with external software vendors or implementation partners Strong stakeholder engagement skills Experience coordinating workshops, testing, training and go-live readiness Confidence reporting to senior stakeholders or a steering board Excellent communication with technical and non-technical stakeholders Confidence challenging delays or missed commitments constructively Commercial understanding of supplier time, project cost and scope A formal project management qualification is not essential. Practical experience, judgement and the ability to get people working together will be more important. The right approach The successful person will be structured without being bureaucratic and assertive without being confrontational. You will need to be comfortable working within an established implementation approach, listening to the specialists involved and keeping everybody focused on the shared outcome. The Business Analyst will remain central to the project and will continue to lead much of the requirements, workshop, testing and functional activity. Your role is to take ownership of the wider plan, coordination, actions, reporting and stakeholder engagement. Desirable experience It would be advantageous if you have experience of: - ERP or wider business management software - Manufacturing, finance or operational systems - Data migration and system integration projects - Hybrid or waterfall implementation methodologies - Organisational change and user adoption - Recovering or stabilising a delayed project What success will look like During the six-month contract, you will be expected to establish a reliable project plan, create clear ownership of actions, improve coordination with the implementation partner, ensure internal teams are ready for workshops, testing and training, give the steering board a consistent view of progress and support the successful rollout of the remaining Acumatica functionality.
3rd Line Support Engineer Ashford, Kent Up to 45,000 depending on experience Full UK Driving Licence Required Office & Client Site Travel - Are you an experienced MSP engineer who has become the person others turn to when an issue gets complicated? - Are you comfortable troubleshooting across Microsoft 365, servers, networking, firewalls and cloud environments rather than specialising in just one area? - Would you like to join a growing MSP where you can take ownership of complex technical work and get involved in a strong pipeline of upcoming projects? If so, this could be a great opportunity. The Role We are recruiting for a growing Managed Service Provider in Ashford who are looking for an experienced 3rd Line Support Engineer to strengthen their technical team. This is a senior, hands-on role supporting a varied client base across Microsoft cloud, infrastructure, networking and security. You will act as an escalation point for the wider support team, taking ownership of more complex technical issues that require deeper investigation and experience. There is also a growing pipeline of project work, so alongside BAU support you will have the opportunity to get involved in migrations, infrastructure upgrades, network deployments and Microsoft cloud projects. As a smaller MSP, they are looking for somebody comfortable getting involved wherever their technical expertise is needed rather than working within a narrowly defined remit. What You Will Be Doing Acting as a senior technical escalation point for complex client issues Troubleshooting Microsoft 365, Entra ID and hybrid environments Supporting and administering Windows Server and Active Directory environments Managing Microsoft 365 environments across multiple customer tenants Supporting Microsoft Intune, Autopilot and endpoint management Troubleshooting networking including VLANs, switching, routing, DNS, DHCP and wireless Configuring and troubleshooting firewalls, VPNs and security policies Supporting virtualised environments including Hyper-V, VMware and Proxmox Managing backup, disaster recovery and business continuity solutions Supporting endpoint security, MFA and EDR technologies Diagnosing complex infrastructure and performance issues Taking ownership of technical problems through to resolution Supporting and mentoring less experienced engineers when required Producing clear technical documentation and improving internal knowledge Working directly with customers to explain technical issues and recommendations Delivering and supporting infrastructure and cloud projects Attending customer sites where hands-on technical work is required Project work could include Microsoft 365 migrations, server upgrades, network refreshes, firewall deployments, wireless installations and wider infrastructure improvements. What We Are Looking For We are looking for somebody with broad technical experience rather than an engineer specialising in one technology. You will ideally have: Strong 3rd Line or senior 2nd/3rd Line experience within an MSP Broad Microsoft infrastructure and Microsoft 365 knowledge Strong Windows Server and Active Directory experience Good practical knowledge of Microsoft Entra ID Experience supporting Microsoft Intune and modern device management Strong networking knowledge including VLANs, switching, routing and wireless Experience administering and troubleshooting firewalls and VPNs Experience supporting virtualised server environments Good understanding of backup, disaster recovery and security technologies Confidence investigating unfamiliar or complex technical problems Strong customer-facing communication skills The ability to work independently and take ownership of technical issues Previous involvement in infrastructure or Microsoft cloud projects would be particularly valuable. The Person This would suit somebody who enjoys being technically hands-on and likes the variety that comes with working for an MSP. You might currently be a 3rd Line Engineer, Senior Support Engineer, Infrastructure Engineer, Senior IT Engineer or experienced 2nd/3rd Line Engineer who is looking for more responsibility and greater involvement in project work. You do not need to know every technology the company supports. What matters more is that you have strong technical fundamentals, can troubleshoot methodically and are comfortable taking ownership when something does not immediately have an obvious answer. Additional Requirements - Full UK driving licence - Comfortable travelling to customer sites across Kent when required - Willingness to undergo an enhanced DBS check, provided by the company, as some customers include schools and colleges What Is On Offer - Salary up to 45,000 depending on experience - Commercial vehicle provided within six months - Private medical insurance after six-month probation - Private dental cover after six-month probation - Varied technical work across multiple customer environments - Opportunity to become a senior technical member of a growing MSP - Strong pipeline of upcoming infrastructure and cloud projects - Long-term progression as the technical team continues to grow
01/09/2026
Full time
3rd Line Support Engineer Ashford, Kent Up to 45,000 depending on experience Full UK Driving Licence Required Office & Client Site Travel - Are you an experienced MSP engineer who has become the person others turn to when an issue gets complicated? - Are you comfortable troubleshooting across Microsoft 365, servers, networking, firewalls and cloud environments rather than specialising in just one area? - Would you like to join a growing MSP where you can take ownership of complex technical work and get involved in a strong pipeline of upcoming projects? If so, this could be a great opportunity. The Role We are recruiting for a growing Managed Service Provider in Ashford who are looking for an experienced 3rd Line Support Engineer to strengthen their technical team. This is a senior, hands-on role supporting a varied client base across Microsoft cloud, infrastructure, networking and security. You will act as an escalation point for the wider support team, taking ownership of more complex technical issues that require deeper investigation and experience. There is also a growing pipeline of project work, so alongside BAU support you will have the opportunity to get involved in migrations, infrastructure upgrades, network deployments and Microsoft cloud projects. As a smaller MSP, they are looking for somebody comfortable getting involved wherever their technical expertise is needed rather than working within a narrowly defined remit. What You Will Be Doing Acting as a senior technical escalation point for complex client issues Troubleshooting Microsoft 365, Entra ID and hybrid environments Supporting and administering Windows Server and Active Directory environments Managing Microsoft 365 environments across multiple customer tenants Supporting Microsoft Intune, Autopilot and endpoint management Troubleshooting networking including VLANs, switching, routing, DNS, DHCP and wireless Configuring and troubleshooting firewalls, VPNs and security policies Supporting virtualised environments including Hyper-V, VMware and Proxmox Managing backup, disaster recovery and business continuity solutions Supporting endpoint security, MFA and EDR technologies Diagnosing complex infrastructure and performance issues Taking ownership of technical problems through to resolution Supporting and mentoring less experienced engineers when required Producing clear technical documentation and improving internal knowledge Working directly with customers to explain technical issues and recommendations Delivering and supporting infrastructure and cloud projects Attending customer sites where hands-on technical work is required Project work could include Microsoft 365 migrations, server upgrades, network refreshes, firewall deployments, wireless installations and wider infrastructure improvements. What We Are Looking For We are looking for somebody with broad technical experience rather than an engineer specialising in one technology. You will ideally have: Strong 3rd Line or senior 2nd/3rd Line experience within an MSP Broad Microsoft infrastructure and Microsoft 365 knowledge Strong Windows Server and Active Directory experience Good practical knowledge of Microsoft Entra ID Experience supporting Microsoft Intune and modern device management Strong networking knowledge including VLANs, switching, routing and wireless Experience administering and troubleshooting firewalls and VPNs Experience supporting virtualised server environments Good understanding of backup, disaster recovery and security technologies Confidence investigating unfamiliar or complex technical problems Strong customer-facing communication skills The ability to work independently and take ownership of technical issues Previous involvement in infrastructure or Microsoft cloud projects would be particularly valuable. The Person This would suit somebody who enjoys being technically hands-on and likes the variety that comes with working for an MSP. You might currently be a 3rd Line Engineer, Senior Support Engineer, Infrastructure Engineer, Senior IT Engineer or experienced 2nd/3rd Line Engineer who is looking for more responsibility and greater involvement in project work. You do not need to know every technology the company supports. What matters more is that you have strong technical fundamentals, can troubleshoot methodically and are comfortable taking ownership when something does not immediately have an obvious answer. Additional Requirements - Full UK driving licence - Comfortable travelling to customer sites across Kent when required - Willingness to undergo an enhanced DBS check, provided by the company, as some customers include schools and colleges What Is On Offer - Salary up to 45,000 depending on experience - Commercial vehicle provided within six months - Private medical insurance after six-month probation - Private dental cover after six-month probation - Varied technical work across multiple customer environments - Opportunity to become a senior technical member of a growing MSP - Strong pipeline of upcoming infrastructure and cloud projects - Long-term progression as the technical team continues to grow
1st Line Support Helpdesk Analyst Paddock Wood 25k - 30k DOE - Do you have experience of working in a MSP? - Are you looking to advance your career in IT? - Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? - Looking for a company to invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30 This is a fun and rewarding environment where people are looked after and enabled to reach their full potential Duties Provide Remote/Onsite 1st Line support to clients relating to their core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory First point of contact for support calls Installation work of core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most of our core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Benefits 25 days holiday Your Birthday as a bonus annual leave day Annual Staff Bonus Pension scheme 2 weeks of dedicated training days Service Desk gamification rewards Free onsite parking Ride2work Scheme Fully airconditioned offices Onsite Games Room Dress down Fridays Unlimited free fruit and soft drinks. Beans to cup coffee machine Company paid quarterly social events New client introduction bonus New staff introduction bonus Regular anonymous pulse surveys to help us help you PerkBox discounts and offers Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
01/09/2026
Full time
1st Line Support Helpdesk Analyst Paddock Wood 25k - 30k DOE - Do you have experience of working in a MSP? - Are you looking to advance your career in IT? - Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? - Looking for a company to invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30 This is a fun and rewarding environment where people are looked after and enabled to reach their full potential Duties Provide Remote/Onsite 1st Line support to clients relating to their core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory First point of contact for support calls Installation work of core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most of our core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Benefits 25 days holiday Your Birthday as a bonus annual leave day Annual Staff Bonus Pension scheme 2 weeks of dedicated training days Service Desk gamification rewards Free onsite parking Ride2work Scheme Fully airconditioned offices Onsite Games Room Dress down Fridays Unlimited free fruit and soft drinks. Beans to cup coffee machine Company paid quarterly social events New client introduction bonus New staff introduction bonus Regular anonymous pulse surveys to help us help you PerkBox discounts and offers Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
