IT Technical Support Engineer - SC Cleared

IT Technical Support Engineer - SC Cleared

Location: Pewsey, Gloucster and Corsham
Rate: 140 - 180 Per Day
Contract Length: 6-months with extensions
Summary:

We're looking for a proactive and detail-oriented IT Technical Support Engineer to join a dynamic team supporting a regional IT service hub. This role is ideal for someone who thrives in a fast-paced environment, enjoys hands-on technical work, and takes pride in maintaining high service standards.

Key Responsibilities:

• Manage and update support tickets for your assigned hub and surrounding locations, ensuring timely resolution and communication.
• Oversee local stock and asset management, including scanning equipment in and out of the hub in line with operational procedures.
• Coordinate and process hardware disposals in accordance with agreed protocols.
• Perform triage and basic hardware repairs on in-warranty devices, including liaising with vendors for parts and returns.
• Replenish IT lockers and ensure availability of essential equipment for end users.
• Identify and escalate service issues or opportunities for improvement to the Team Leader.
• Adhere to all site-specific regulations and internal procedures to ensure compliance and consistency.

What We're Looking For:

• Experience in IT support, hardware handling, or service desk environments.
• Strong organisational skills and attention to detail.
• Ability to follow structured processes and maintain accurate records.
• Comfortable working independently and as part of a wider support team.
• Good communication skills and a customer-focused mindset.

Please apply for immediate consideration.