Service Delivery Manager

Service Delivery Manager

Location: Broughton

Inside IR35 Contract: 6 Months

Rate: 41.00/hour Umbrella 30.64/hour PAYE

Hours: 35 per week

A leading organisation in the aerospace and digital transformation sector is seeking a Service Delivery Manager to join its Digital Workplace (DW) team. This role is based onsite in Broughton and will be part of a locally embedded team supporting the daily operations of all DW products at the location.

Role Overview:

The Service Delivery Manager will be responsible for ensuring high-quality end-to-end support across the organisation's digital workplace services. The successful candidate will manage supplier relationships, monitor service performance, and act as a key liaison between business functions and digital product teams.

Key Responsibilities:

• Monitor service quality using ServiceNow dashboards and provide regular reporting.
• Manage and resolve business escalations within agreed processes and timelines.
• Support users and internal service representatives (ISRs) with daily demands and escalations.
• Review and challenge supplier root cause analyses and action plans.
• Conduct face-to-face meetings with business stakeholders to maintain strong relationships.
• Collaborate with transnational digital teams to optimise service delivery.
• Contribute to digital workplace projects aimed at enhancing support models and user experience.

Essential Experience:

• Strong working knowledge of ServiceNow.
• Proven experience in stakeholder engagement and vendor management.
• Ability to work autonomously and manage multiple priorities.
• Understanding of customer/client needs in a technical service environment.
• Previous experience in aviation or aerospace sectors is advantageous but not essential.

The successful candidate will be required to undergo a BPSS+ clearance and some nationality requirements may apply.

If you are interested in this role please apply directly. For more information please call Ellie at Carbon60 Fareham on (phone number removed).

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.