IT Support Technician

1st / 2nd Line IT Technician

Location: Bradford

Salary: Up to £28,000

Chapman Tate Associates are delighted to be working in partnership with a respected law firm based in Bradford, known for its commitment to excellence and client service. As part of their continued investment in technology, we're seeking a 1st / 2nd Line IT Technician to join their internal IT team.

This is a fantastic opportunity for a technically capable and service-driven individual to support a professional environment where reliability, discretion, and responsiveness are key.

The Role

You'll be the first point of contact for IT support across the firm, resolving day-to-day technical issues and escalating where necessary. You'll also assist with system maintenance, user onboarding, and contribute to ongoing infrastructure improvements.

Key Responsibilities

• Provide 1st and 2nd line support across desktop, laptop, and mobile devices

• Troubleshoot issues related to Windows OS, Microsoft 365, printers, and networking

• Manage user accounts and permissions via Active Directory

• Support legal software applications and liaise with vendors when needed

• Assist with hardware setups, upgrades, and office moves

• Maintain documentation and contribute to knowledge base updates

What We're Looking For

• Previous experience in a 1st or 2nd line IT support role

• Strong working knowledge of Microsoft 365, Windows 10/11, and Active Directory

• Excellent communication skills and a calm, professional manner

• Ability to work independently and manage multiple support requests

• Experience in a legal or professional services environment is a bonus

• Relevant IT certifications (e.g. CompTIA, Microsoft) are desirable

What's on Offer

• Salary up to £28,000

• Supportive and collaborative team culture

• Exposure to legal tech and secure IT environments

• Opportunities for training and career development

• Central Bradford location with excellent transport links