First Line Support

First Line Support - Paying up to £21 per hour, inside IR35, Based in South Wales (Fully Onsite) - Start ASAP

Your new company

You'll be working with a leading organisation based in South Wales.

Your new role

We are seeking a proactive and customer-focused individual to join our IT team as a First Line Support Technician. In this role, you will be the first point of contact for technical support, assisting staff and representatives with IT-related issues and service requests.

What you'll need to succeed

• Strong communication and interpersonal skills, with the ability to explain technical issues clearly.
• Basic understanding of IT systems, including Windows OS, Microsoft Office, and common business applications.
• Familiarity with service desk or ticketing systems (eg, ServiceNow, Freshdesk, or similar).
• Ability to diagnose and resolve basic hardware and software issues.
• Good organisational skills and attention to detail when logging and managing support tickets.
• A customer-first mindset with a calm and patient approach to problem-solving.
• Willingness to learn and adapt in a fast-paced IT environment.

What you'll get in return

You'll get the opportunity to work with a leading organisation based in South Wales.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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