Ecs Resource Group Ltd
Cheltenham, Gloucestershire
Senior Software Support Analyst Location: Cheltenham (Hybrid working) Salary: 40,000- 45,000 per annum (DOE) Overview We are looking for a highly skilled Software Analyst to join our Business Systems Team at our Head Office in Cheltenham. In this role, you will provide advanced support across the organisation's core business applications, including ERP, CRM, E-commerce, and Back-Office systems. This is a role that combines deep technical troubleshooting, strong business process understanding, and a passion for system optimisation. You will ensure seamless data flow between applications, deliver robust support, and enhance the overall user experience-making sure our business systems remain efficient, intuitive, and aligned to operational needs. Key Responsibilities Application Support & Maintenance Incident, Problem & Change Management Continuous Improvement & Collaboration Integration & Data Management About You 5+ years' experience in software/application support with strong focus on databases and integrations. Experience supporting ERP/CRM/E-commerce environments (e.g., Microsoft Dynamics 365 Business Central/NAV/CRM, Magento, Shopify, WooCommerce). Advanced SQL skills (T-SQL/SQL Server): complex queries, joins, triggers, stored procedures. Familiarity with API integrations (REST, SOAP, OData) and middleware platforms. Experience with helpdesk/ITSM platforms such as HaloPSA, ServiceNow, ConnectWise, or Jira Service Management. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
25/11/2025
Full time
Senior Software Support Analyst Location: Cheltenham (Hybrid working) Salary: 40,000- 45,000 per annum (DOE) Overview We are looking for a highly skilled Software Analyst to join our Business Systems Team at our Head Office in Cheltenham. In this role, you will provide advanced support across the organisation's core business applications, including ERP, CRM, E-commerce, and Back-Office systems. This is a role that combines deep technical troubleshooting, strong business process understanding, and a passion for system optimisation. You will ensure seamless data flow between applications, deliver robust support, and enhance the overall user experience-making sure our business systems remain efficient, intuitive, and aligned to operational needs. Key Responsibilities Application Support & Maintenance Incident, Problem & Change Management Continuous Improvement & Collaboration Integration & Data Management About You 5+ years' experience in software/application support with strong focus on databases and integrations. Experience supporting ERP/CRM/E-commerce environments (e.g., Microsoft Dynamics 365 Business Central/NAV/CRM, Magento, Shopify, WooCommerce). Advanced SQL skills (T-SQL/SQL Server): complex queries, joins, triggers, stored procedures. Familiarity with API integrations (REST, SOAP, OData) and middleware platforms. Experience with helpdesk/ITSM platforms such as HaloPSA, ServiceNow, ConnectWise, or Jira Service Management. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Systems Support Analyst I am actively representing a reputable, multi-national manufacturer who are looking to add to their established IT support team. As the company looks to expand further in 2026, my client is seeking an enthusiastic IT Support Analyst who will join and contribute to the effective running of their core IT systems/ environment; whilst also supporting the deployment of new solutions/ functionality to the business. This exciting new role offers exposure to cutting edge cloud based technology including Microsoft Dynamics 365 Business Central. Within the position you will be part of a like minded team with a great company culture and brilliant future progression prospects. The role is primarily office based in South Yorkshire, with the requirement for occasional travel to other sites. Role & Responsibilities Troubleshooting 1st/ 2nd line support issues across my clients IT environment (hardware, software, networks, servers) Ensuring support tickets are analysed/ resolved in a timely manner Assisting in project related tasks such as requirement gathering/ analysis, testing, training Providing excellent support service to users both on-site and remote Skills & Qualifications Proven experience supporting ERP or CRM business systems (preferably Microsoft Dynamics 365 Business Central/ NAV) Wider IT infrastructue support experience (inc. M365, Windows, AD) 1st/ 2nd line support skills - troubleshoot system issues, triage through to completion/ hand-over Experience of basic user training on system features and changes Confident communication skills, written and verbal - comfortable in a user facing environment Benefits The chance to get hands on in a collaborative team on cutting edge technology solutions; in a diverse, growing business A competitive base salary up to 36,000 (dependant on experience) Attractive company benefits package including 25 days holiday, pension scheme Certified training and development opportunities To discuss this exciting opportunity in more detail within the Dynamics 365 market, please contact Nick by phone on (phone number removed) or send your current CV to (url removed).
17/11/2025
Full time
IT Systems Support Analyst I am actively representing a reputable, multi-national manufacturer who are looking to add to their established IT support team. As the company looks to expand further in 2026, my client is seeking an enthusiastic IT Support Analyst who will join and contribute to the effective running of their core IT systems/ environment; whilst also supporting the deployment of new solutions/ functionality to the business. This exciting new role offers exposure to cutting edge cloud based technology including Microsoft Dynamics 365 Business Central. Within the position you will be part of a like minded team with a great company culture and brilliant future progression prospects. The role is primarily office based in South Yorkshire, with the requirement for occasional travel to other sites. Role & Responsibilities Troubleshooting 1st/ 2nd line support issues across my clients IT environment (hardware, software, networks, servers) Ensuring support tickets are analysed/ resolved in a timely manner Assisting in project related tasks such as requirement gathering/ analysis, testing, training Providing excellent support service to users both on-site and remote Skills & Qualifications Proven experience supporting ERP or CRM business systems (preferably Microsoft Dynamics 365 Business Central/ NAV) Wider IT infrastructue support experience (inc. M365, Windows, AD) 1st/ 2nd line support skills - troubleshoot system issues, triage through to completion/ hand-over Experience of basic user training on system features and changes Confident communication skills, written and verbal - comfortable in a user facing environment Benefits The chance to get hands on in a collaborative team on cutting edge technology solutions; in a diverse, growing business A competitive base salary up to 36,000 (dependant on experience) Attractive company benefits package including 25 days holiday, pension scheme Certified training and development opportunities To discuss this exciting opportunity in more detail within the Dynamics 365 market, please contact Nick by phone on (phone number removed) or send your current CV to (url removed).
Business Analyst (12-Month Fixed-Term Contract) Location: Harrogate or York (Flexible Working, 2-3 days/month on-site) We are seeking a skilled Business Analyst to join our Digital Transformation team. This role focuses on driving growth, customer satisfaction, and competitive advantage through process optimization and automation initiatives within our Communications division.Key Responsibilities: Conduct requirements elicitation, documentation, and sign-off to align deliverables with business needs. Lead and document workshops with stakeholders to define existing processes, data sources, and requirements. Deliver process flows, data schemas, and dependency maps on schedule, escalating issues as needed. Communicate and report requirements effectively, ensuring timely stakeholder sign-off. Assess workload risks, support colleagues, and drive personal development through innovative solutions. Requirements: Minimum 3 years of Business Analyst experience, with knowledge of ERP, CRM, and Finance Systems (e.g., Microsoft Dynamics 365). Proven track record in defining and delivering requirements for complex projects. Excellent written and verbal communication skills, with the ability to engage all levels. Strong attention to detail, time management, and problem-solving skills. Experience with Azure DevOps (ADO), JIRA, or similar tools for user story management. Customer-focused, self-motivated, and able to work under pressure. Preferred Skills: Ability to manage multiple projects simultaneously. Knowledge of agile and hybrid project methods. Experience with collaboration tools like Confluence. Benefits: Flexible working policy. Opportunity to contribute to innovative business improvements.
02/10/2025
Seasonal
Business Analyst (12-Month Fixed-Term Contract) Location: Harrogate or York (Flexible Working, 2-3 days/month on-site) We are seeking a skilled Business Analyst to join our Digital Transformation team. This role focuses on driving growth, customer satisfaction, and competitive advantage through process optimization and automation initiatives within our Communications division.Key Responsibilities: Conduct requirements elicitation, documentation, and sign-off to align deliverables with business needs. Lead and document workshops with stakeholders to define existing processes, data sources, and requirements. Deliver process flows, data schemas, and dependency maps on schedule, escalating issues as needed. Communicate and report requirements effectively, ensuring timely stakeholder sign-off. Assess workload risks, support colleagues, and drive personal development through innovative solutions. Requirements: Minimum 3 years of Business Analyst experience, with knowledge of ERP, CRM, and Finance Systems (e.g., Microsoft Dynamics 365). Proven track record in defining and delivering requirements for complex projects. Excellent written and verbal communication skills, with the ability to engage all levels. Strong attention to detail, time management, and problem-solving skills. Experience with Azure DevOps (ADO), JIRA, or similar tools for user story management. Customer-focused, self-motivated, and able to work under pressure. Preferred Skills: Ability to manage multiple projects simultaneously. Knowledge of agile and hybrid project methods. Experience with collaboration tools like Confluence. Benefits: Flexible working policy. Opportunity to contribute to innovative business improvements.
Your new role
Developing hands-on solutions within the Dynamics 365 CRM. Responsible for technically developing IT Changes and IT Projects. Primarily code development focused with additional management responsibilities for team/change/technical focus.
Responsibilities will include:
Directing activities to maximise effectiveness using an Agile, iteration-based approach.
Identification of training / development needs and implementation of training where required.
Request and review development approaches for project work.
Ensure documentation is created and maintained as appropriate.
Identify and implement department efficiency improvements.
Ensure development projects are delivered on time, meet business requirements and goals, fulfil end-user requirements. Assist with identifying and resolving systems issues.
Work with business analysts to ensure the development function follows a robust process where audit controls can be evidenced.
Define the development tool set.
Manage the development and deployment of new applications, systems software, and/or enhancements to existing applications throughout the GDC.
Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.
Create procedures and processes to design, develop, and install enhancements and upgrades to systems and application software.
Liaise with network administrators and software engineers to assist with quality assurance, program logic, and data processing.
Coach project and scrum teams in development standards and best practice, review techniques used for all types of development practiced.
Provide development support to other internal IT teams when required
Produce project estimates and work closely with the business analysts to ensure project work is delivered to required timescales and quality levels.
Provide regular reports to senior management to demonstrate progress of the development function.
Provide development sign-out for releases to Production.
What you'll need to succeed
Demonstrable hands-on experience in developing and customising solutions using C#, TypeScript and Power Platform Solutions using Power Pages, Power Apps, Flows.
Development management within a team using .net, C# in agile environment
Experience in documenting defects/enhancements and implementing solutions.
Working with agile development methodology using Azure DevOps.
Experience in continuous integration / continuous development (CI/CD) pipelines.
Demonstrable experience of hands-on data migration / integration using 3rd party systems or similar technologies.
Knowledge of Audit requirements for a development function.
Strong lead Developer who can encourage excellence and motivation within teams.
Knowledge of service-orientated-architecture and building enterprise scale applications.
Experience of working with TypeScript framework.
Achieving Results - Be aware of key business objectives
What you'll get in return
Competitive salary
27 days' holiday plus bank holidays
Flexi time
Excellent pension contributions
Buy/Sell annual leave
Staff discounts, including discounted gym membership
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
01/06/2025
Your new role
Developing hands-on solutions within the Dynamics 365 CRM. Responsible for technically developing IT Changes and IT Projects. Primarily code development focused with additional management responsibilities for team/change/technical focus.
Responsibilities will include:
Directing activities to maximise effectiveness using an Agile, iteration-based approach.
Identification of training / development needs and implementation of training where required.
Request and review development approaches for project work.
Ensure documentation is created and maintained as appropriate.
Identify and implement department efficiency improvements.
Ensure development projects are delivered on time, meet business requirements and goals, fulfil end-user requirements. Assist with identifying and resolving systems issues.
Work with business analysts to ensure the development function follows a robust process where audit controls can be evidenced.
Define the development tool set.
Manage the development and deployment of new applications, systems software, and/or enhancements to existing applications throughout the GDC.
Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.
Create procedures and processes to design, develop, and install enhancements and upgrades to systems and application software.
Liaise with network administrators and software engineers to assist with quality assurance, program logic, and data processing.
Coach project and scrum teams in development standards and best practice, review techniques used for all types of development practiced.
Provide development support to other internal IT teams when required
Produce project estimates and work closely with the business analysts to ensure project work is delivered to required timescales and quality levels.
Provide regular reports to senior management to demonstrate progress of the development function.
Provide development sign-out for releases to Production.
What you'll need to succeed
Demonstrable hands-on experience in developing and customising solutions using C#, TypeScript and Power Platform Solutions using Power Pages, Power Apps, Flows.
Development management within a team using .net, C# in agile environment
Experience in documenting defects/enhancements and implementing solutions.
Working with agile development methodology using Azure DevOps.
Experience in continuous integration / continuous development (CI/CD) pipelines.
Demonstrable experience of hands-on data migration / integration using 3rd party systems or similar technologies.
Knowledge of Audit requirements for a development function.
Strong lead Developer who can encourage excellence and motivation within teams.
Knowledge of service-orientated-architecture and building enterprise scale applications.
Experience of working with TypeScript framework.
Achieving Results - Be aware of key business objectives
What you'll get in return
Competitive salary
27 days' holiday plus bank holidays
Flexi time
Excellent pension contributions
Buy/Sell annual leave
Staff discounts, including discounted gym membership
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Your new role
Developing hands-on solutions within the Dynamics 365 CRM. Responsible for technically developing IT Changes and IT Projects. Primarily code development focused with additional management responsibilities for team/change/technical focus.
Responsibilities will include:
Directing activities to maximise effectiveness using an Agile, iteration-based approach.
Identification of training / development needs and implementation of training where required.
Request and review development approaches for project work.
Ensure documentation is created and maintained as appropriate.
Identify and implement department efficiency improvements.
Ensure development projects are delivered on time, meet business requirements and goals, fulfil end-user requirements. Assist with identifying and resolving systems issues.
Work with business analysts to ensure the development function follows a robust process where audit controls can be evidenced.
Define the development tool set.
Manage the development and deployment of new applications, systems software, and/or enhancements to existing applications throughout the GDC.
Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.
Create procedures and processes to design, develop, and install enhancements and upgrades to systems and application software.
Liaise with network administrators and software engineers to assist with quality assurance, program logic, and data processing.
Coach project and scrum teams in development standards and best practice, review techniques used for all types of development practiced.
Provide development support to other internal IT teams when required
Produce project estimates and work closely with the business analysts to ensure project work is delivered to required timescales and quality levels.
Provide regular reports to senior management to demonstrate progress of the development function.
Provide development sign-out for releases to Production.
What you'll need to succeed
Demonstrable hands-on experience in developing and customising solutions using C#, TypeScript and Power Platform Solutions using Power Pages, Power Apps, Flows.
Development management within a team using .net, C# in agile environment
Experience in documenting defects/enhancements and implementing solutions.
Working with agile development methodology using Azure DevOps.
Experience in continuous integration / continuous development (CI/CD) pipelines.
Demonstrable experience of hands-on data migration / integration using 3rd party systems or similar technologies.
Knowledge of Audit requirements for a development function.
Strong lead Developer who can encourage excellence and motivation within teams.
Knowledge of service-orientated-architecture and building enterprise scale applications.
Experience of working with TypeScript framework.
Achieving Results - Be aware of key business objectives
What you'll get in return
Competitive salary
27 days' holiday plus bank holidays
Flexi time
Excellent pension contributions
Buy/Sell annual leave
Staff discounts, including discounted gym membership
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
01/06/2025
Your new role
Developing hands-on solutions within the Dynamics 365 CRM. Responsible for technically developing IT Changes and IT Projects. Primarily code development focused with additional management responsibilities for team/change/technical focus.
Responsibilities will include:
Directing activities to maximise effectiveness using an Agile, iteration-based approach.
Identification of training / development needs and implementation of training where required.
Request and review development approaches for project work.
Ensure documentation is created and maintained as appropriate.
Identify and implement department efficiency improvements.
Ensure development projects are delivered on time, meet business requirements and goals, fulfil end-user requirements. Assist with identifying and resolving systems issues.
Work with business analysts to ensure the development function follows a robust process where audit controls can be evidenced.
Define the development tool set.
Manage the development and deployment of new applications, systems software, and/or enhancements to existing applications throughout the GDC.
Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.
Create procedures and processes to design, develop, and install enhancements and upgrades to systems and application software.
Liaise with network administrators and software engineers to assist with quality assurance, program logic, and data processing.
Coach project and scrum teams in development standards and best practice, review techniques used for all types of development practiced.
Provide development support to other internal IT teams when required
Produce project estimates and work closely with the business analysts to ensure project work is delivered to required timescales and quality levels.
Provide regular reports to senior management to demonstrate progress of the development function.
Provide development sign-out for releases to Production.
What you'll need to succeed
Demonstrable hands-on experience in developing and customising solutions using C#, TypeScript and Power Platform Solutions using Power Pages, Power Apps, Flows.
Development management within a team using .net, C# in agile environment
Experience in documenting defects/enhancements and implementing solutions.
Working with agile development methodology using Azure DevOps.
Experience in continuous integration / continuous development (CI/CD) pipelines.
Demonstrable experience of hands-on data migration / integration using 3rd party systems or similar technologies.
Knowledge of Audit requirements for a development function.
Strong lead Developer who can encourage excellence and motivation within teams.
Knowledge of service-orientated-architecture and building enterprise scale applications.
Experience of working with TypeScript framework.
Achieving Results - Be aware of key business objectives
What you'll get in return
Competitive salary
27 days' holiday plus bank holidays
Flexi time
Excellent pension contributions
Buy/Sell annual leave
Staff discounts, including discounted gym membership
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Data and Systems Analyst (Dynamics 365 Business Central) / High-Growth FMCG Business / 50k-55k / Manchester
Are you a data-driven problem solver who thrives in a fast-paced, high-growth environment? Do you enjoy using technology and analytics to drive smarter business decisions and eliminate inefficiencies? If so, this could be the perfect opportunity for you.
We're looking for a Data and Systems Analyst to join the finance function of a rapidly expanding FMCG business. This is a strategically important role for someone passionate about data, automation, and process optimisation. You'll sit at the intersection of finance, commercial and operational teams, helping unlock insight, streamline reporting, and improve performance across the business.
What You'll Be Doing:
Shape the company's data and systems strategy alongside the leadership team.
Build and manage dashboards to monitor key business KPIs across commercial, customer service, and operations.
Transform raw data from platforms like ERP, WMS, and e-commerce systems into actionable insights that support decision-making.
Analyse monthly sales, pricing, margin, and operational data to identify trends and value opportunities.
Partner with Marketing to track campaign ROI, customer lifetime value, and optimise acquisition spend.
Support Commercial teams by uncovering upsell/cross-sell opportunities and evaluating pricing/promotional strategies.
Forecast demand and support inventory planning with robust trend analysis models.
Lead ongoing development and optimisation of Microsoft Dynamics 365 Business Central, ensuring systems are fully integrated with sales channels such as Amazon, Shopify, and eBay.
Build the use of Power BI as a central reporting platform and support preparation of monthly Board reports.
Troubleshoot systems/data issues and champion data quality, governance, and compliance (including GDPR).
Support internal teams with system training and encourage a culture of data-led decision making.
What We're Looking For:
Solid experience in a systems, operations or data analysis role - ideally within FMCG, e-commerce, or SaaS.
Advanced Excel skills and confident working with large datasets.
Experience using Microsoft Dynamics 365 Business Central and Power BI (or similar tools).
Strong attention to detail, analytical skills and a proactive approach to problem-solving.
Exposure to fast-paced, high-growth environments is a definite advantage.
You will need to be based on site 3 days a week near Manchester
Bonus Points For:
Familiarity with Shopify, Amazon Vendor Central, or CRM tools.
SQL or data querying experience.
Experience in a finance business-partnering environment.
An understanding of how AI tools (e.g., ChatGPT) can be leveraged for insight generation and efficiency.
You'll Be:
A natural self-starter with strong initiative and accountability.
Comfortable navigating ambiguity and adapting to change.
A confident communicator who can explain complex data to non-technical stakeholders.
Collaborative and happy to work cross-functionally across teams.
This is an exciting opportunity to join a scaling business at a pivotal moment, helping to shape its data capabilities and drive real impact across the organisation.
If this sounds like you, please apply for a full job description.
Data and Systems Analyst (Dynamics 365 Business Central) / High-Growth FMCG Business / 50k-55k / Manchester
01/06/2025
Data and Systems Analyst (Dynamics 365 Business Central) / High-Growth FMCG Business / 50k-55k / Manchester
Are you a data-driven problem solver who thrives in a fast-paced, high-growth environment? Do you enjoy using technology and analytics to drive smarter business decisions and eliminate inefficiencies? If so, this could be the perfect opportunity for you.
We're looking for a Data and Systems Analyst to join the finance function of a rapidly expanding FMCG business. This is a strategically important role for someone passionate about data, automation, and process optimisation. You'll sit at the intersection of finance, commercial and operational teams, helping unlock insight, streamline reporting, and improve performance across the business.
What You'll Be Doing:
Shape the company's data and systems strategy alongside the leadership team.
Build and manage dashboards to monitor key business KPIs across commercial, customer service, and operations.
Transform raw data from platforms like ERP, WMS, and e-commerce systems into actionable insights that support decision-making.
Analyse monthly sales, pricing, margin, and operational data to identify trends and value opportunities.
Partner with Marketing to track campaign ROI, customer lifetime value, and optimise acquisition spend.
Support Commercial teams by uncovering upsell/cross-sell opportunities and evaluating pricing/promotional strategies.
Forecast demand and support inventory planning with robust trend analysis models.
Lead ongoing development and optimisation of Microsoft Dynamics 365 Business Central, ensuring systems are fully integrated with sales channels such as Amazon, Shopify, and eBay.
Build the use of Power BI as a central reporting platform and support preparation of monthly Board reports.
Troubleshoot systems/data issues and champion data quality, governance, and compliance (including GDPR).
Support internal teams with system training and encourage a culture of data-led decision making.
What We're Looking For:
Solid experience in a systems, operations or data analysis role - ideally within FMCG, e-commerce, or SaaS.
Advanced Excel skills and confident working with large datasets.
Experience using Microsoft Dynamics 365 Business Central and Power BI (or similar tools).
Strong attention to detail, analytical skills and a proactive approach to problem-solving.
Exposure to fast-paced, high-growth environments is a definite advantage.
You will need to be based on site 3 days a week near Manchester
Bonus Points For:
Familiarity with Shopify, Amazon Vendor Central, or CRM tools.
SQL or data querying experience.
Experience in a finance business-partnering environment.
An understanding of how AI tools (e.g., ChatGPT) can be leveraged for insight generation and efficiency.
You'll Be:
A natural self-starter with strong initiative and accountability.
Comfortable navigating ambiguity and adapting to change.
A confident communicator who can explain complex data to non-technical stakeholders.
Collaborative and happy to work cross-functionally across teams.
This is an exciting opportunity to join a scaling business at a pivotal moment, helping to shape its data capabilities and drive real impact across the organisation.
If this sounds like you, please apply for a full job description.
Data and Systems Analyst (Dynamics 365 Business Central) / High-Growth FMCG Business / 50k-55k / Manchester
Your new role
Developing hands-on solutions within the Dynamics 365 CRM. Responsible for technically developing IT Changes and IT Projects. Primarily code development focused with additional management responsibilities for team/change/technical focus.
Responsibilities will include:
Directing activities to maximise effectiveness using an Agile, iteration-based approach.
Identification of training / development needs and implementation of training where required.
Request and review development approaches for project work.
Ensure documentation is created and maintained as appropriate.
Identify and implement department efficiency improvements.
Ensure development projects are delivered on time, meet business requirements and goals, fulfil end-user requirements. Assist with identifying and resolving systems issues.
Work with business analysts to ensure the development function follows a robust process where audit controls can be evidenced.
Define the development tool set.
Manage the development and deployment of new applications, systems software, and/or enhancements to existing applications throughout the GDC.
Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.
Create procedures and processes to design, develop, and install enhancements and upgrades to systems and application software.
Liaise with network administrators and software engineers to assist with quality assurance, program logic, and data processing.
Coach project and scrum teams in development standards and best practice, review techniques used for all types of development practiced.
Provide development support to other internal IT teams when required
Produce project estimates and work closely with the business analysts to ensure project work is delivered to required timescales and quality levels.
Provide regular reports to senior management to demonstrate progress of the development function.
Provide development sign-out for releases to Production.
What you'll need to succeed
Demonstrable hands-on experience in developing and customising solutions using C#, TypeScript and Power Platform Solutions using Power Pages, Power Apps, Flows.
Development management within a team using .net, C# in agile environment
Experience in documenting defects/enhancements and implementing solutions.
Working with agile development methodology using Azure DevOps.
Experience in continuous integration / continuous development (CI/CD) pipelines.
Demonstrable experience of hands-on data migration / integration using 3rd party systems or similar technologies.
Knowledge of Audit requirements for a development function.
Strong lead Developer who can encourage excellence and motivation within teams.
Knowledge of service-orientated-architecture and building enterprise scale applications.
Experience of working with TypeScript framework.
Achieving Results - Be aware of key business objectives
What you'll get in return
Competitive salary
27 days' holiday plus bank holidays
Flexi time
Excellent pension contributions
Buy/Sell annual leave
Staff discounts, including discounted gym membership
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
01/06/2025
Your new role
Developing hands-on solutions within the Dynamics 365 CRM. Responsible for technically developing IT Changes and IT Projects. Primarily code development focused with additional management responsibilities for team/change/technical focus.
Responsibilities will include:
Directing activities to maximise effectiveness using an Agile, iteration-based approach.
Identification of training / development needs and implementation of training where required.
Request and review development approaches for project work.
Ensure documentation is created and maintained as appropriate.
Identify and implement department efficiency improvements.
Ensure development projects are delivered on time, meet business requirements and goals, fulfil end-user requirements. Assist with identifying and resolving systems issues.
Work with business analysts to ensure the development function follows a robust process where audit controls can be evidenced.
Define the development tool set.
Manage the development and deployment of new applications, systems software, and/or enhancements to existing applications throughout the GDC.
Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.
Create procedures and processes to design, develop, and install enhancements and upgrades to systems and application software.
Liaise with network administrators and software engineers to assist with quality assurance, program logic, and data processing.
Coach project and scrum teams in development standards and best practice, review techniques used for all types of development practiced.
Provide development support to other internal IT teams when required
Produce project estimates and work closely with the business analysts to ensure project work is delivered to required timescales and quality levels.
Provide regular reports to senior management to demonstrate progress of the development function.
Provide development sign-out for releases to Production.
What you'll need to succeed
Demonstrable hands-on experience in developing and customising solutions using C#, TypeScript and Power Platform Solutions using Power Pages, Power Apps, Flows.
Development management within a team using .net, C# in agile environment
Experience in documenting defects/enhancements and implementing solutions.
Working with agile development methodology using Azure DevOps.
Experience in continuous integration / continuous development (CI/CD) pipelines.
Demonstrable experience of hands-on data migration / integration using 3rd party systems or similar technologies.
Knowledge of Audit requirements for a development function.
Strong lead Developer who can encourage excellence and motivation within teams.
Knowledge of service-orientated-architecture and building enterprise scale applications.
Experience of working with TypeScript framework.
Achieving Results - Be aware of key business objectives
What you'll get in return
Competitive salary
27 days' holiday plus bank holidays
Flexi time
Excellent pension contributions
Buy/Sell annual leave
Staff discounts, including discounted gym membership
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Data and Systems Analyst (Dynamics 365 Business Central) / High-Growth FMCG Business / 50k-55k / Manchester
Are you a data-driven problem solver who thrives in a fast-paced, high-growth environment? Do you enjoy using technology and analytics to drive smarter business decisions and eliminate inefficiencies? If so, this could be the perfect opportunity for you.
We're looking for a Data and Systems Analyst to join the finance function of a rapidly expanding FMCG business. This is a strategically important role for someone passionate about data, automation, and process optimisation. You'll sit at the intersection of finance, commercial and operational teams, helping unlock insight, streamline reporting, and improve performance across the business.
What You'll Be Doing:
Shape the company's data and systems strategy alongside the leadership team.
Build and manage dashboards to monitor key business KPIs across commercial, customer service, and operations.
Transform raw data from platforms like ERP, WMS, and e-commerce systems into actionable insights that support decision-making.
Analyse monthly sales, pricing, margin, and operational data to identify trends and value opportunities.
Partner with Marketing to track campaign ROI, customer lifetime value, and optimise acquisition spend.
Support Commercial teams by uncovering upsell/cross-sell opportunities and evaluating pricing/promotional strategies.
Forecast demand and support inventory planning with robust trend analysis models.
Lead ongoing development and optimisation of Microsoft Dynamics 365 Business Central, ensuring systems are fully integrated with sales channels such as Amazon, Shopify, and eBay.
Build the use of Power BI as a central reporting platform and support preparation of monthly Board reports.
Troubleshoot systems/data issues and champion data quality, governance, and compliance (including GDPR).
Support internal teams with system training and encourage a culture of data-led decision making.
What We're Looking For:
Solid experience in a systems, operations or data analysis role - ideally within FMCG, e-commerce, or SaaS.
Advanced Excel skills and confident working with large datasets.
Experience using Microsoft Dynamics 365 Business Central and Power BI (or similar tools).
Strong attention to detail, analytical skills and a proactive approach to problem-solving.
Exposure to fast-paced, high-growth environments is a definite advantage.
You will need to be based on site 3 days a week near Manchester
Bonus Points For:
Familiarity with Shopify, Amazon Vendor Central, or CRM tools.
SQL or data querying experience.
Experience in a finance business-partnering environment.
An understanding of how AI tools (e.g., ChatGPT) can be leveraged for insight generation and efficiency.
You'll Be:
A natural self-starter with strong initiative and accountability.
Comfortable navigating ambiguity and adapting to change.
A confident communicator who can explain complex data to non-technical stakeholders.
Collaborative and happy to work cross-functionally across teams.
This is an exciting opportunity to join a scaling business at a pivotal moment, helping to shape its data capabilities and drive real impact across the organisation.
If this sounds like you, please apply for a full job description.
Data and Systems Analyst (Dynamics 365 Business Central) / High-Growth FMCG Business / 50k-55k / Manchester
01/06/2025
Data and Systems Analyst (Dynamics 365 Business Central) / High-Growth FMCG Business / 50k-55k / Manchester
Are you a data-driven problem solver who thrives in a fast-paced, high-growth environment? Do you enjoy using technology and analytics to drive smarter business decisions and eliminate inefficiencies? If so, this could be the perfect opportunity for you.
We're looking for a Data and Systems Analyst to join the finance function of a rapidly expanding FMCG business. This is a strategically important role for someone passionate about data, automation, and process optimisation. You'll sit at the intersection of finance, commercial and operational teams, helping unlock insight, streamline reporting, and improve performance across the business.
What You'll Be Doing:
Shape the company's data and systems strategy alongside the leadership team.
Build and manage dashboards to monitor key business KPIs across commercial, customer service, and operations.
Transform raw data from platforms like ERP, WMS, and e-commerce systems into actionable insights that support decision-making.
Analyse monthly sales, pricing, margin, and operational data to identify trends and value opportunities.
Partner with Marketing to track campaign ROI, customer lifetime value, and optimise acquisition spend.
Support Commercial teams by uncovering upsell/cross-sell opportunities and evaluating pricing/promotional strategies.
Forecast demand and support inventory planning with robust trend analysis models.
Lead ongoing development and optimisation of Microsoft Dynamics 365 Business Central, ensuring systems are fully integrated with sales channels such as Amazon, Shopify, and eBay.
Build the use of Power BI as a central reporting platform and support preparation of monthly Board reports.
Troubleshoot systems/data issues and champion data quality, governance, and compliance (including GDPR).
Support internal teams with system training and encourage a culture of data-led decision making.
What We're Looking For:
Solid experience in a systems, operations or data analysis role - ideally within FMCG, e-commerce, or SaaS.
Advanced Excel skills and confident working with large datasets.
Experience using Microsoft Dynamics 365 Business Central and Power BI (or similar tools).
Strong attention to detail, analytical skills and a proactive approach to problem-solving.
Exposure to fast-paced, high-growth environments is a definite advantage.
You will need to be based on site 3 days a week near Manchester
Bonus Points For:
Familiarity with Shopify, Amazon Vendor Central, or CRM tools.
SQL or data querying experience.
Experience in a finance business-partnering environment.
An understanding of how AI tools (e.g., ChatGPT) can be leveraged for insight generation and efficiency.
You'll Be:
A natural self-starter with strong initiative and accountability.
Comfortable navigating ambiguity and adapting to change.
A confident communicator who can explain complex data to non-technical stakeholders.
Collaborative and happy to work cross-functionally across teams.
This is an exciting opportunity to join a scaling business at a pivotal moment, helping to shape its data capabilities and drive real impact across the organisation.
If this sounds like you, please apply for a full job description.
Data and Systems Analyst (Dynamics 365 Business Central) / High-Growth FMCG Business / 50k-55k / Manchester
Your new role
Developing hands-on solutions within the Dynamics 365 CRM. Responsible for technically developing IT Changes and IT Projects. Primarily code development focused with additional management responsibilities for team/change/technical focus.
Responsibilities will include:
Directing activities to maximise effectiveness using an Agile, iteration-based approach.
Identification of training / development needs and implementation of training where required.
Request and review development approaches for project work.
Ensure documentation is created and maintained as appropriate.
Identify and implement department efficiency improvements.
Ensure development projects are delivered on time, meet business requirements and goals, fulfil end-user requirements. Assist with identifying and resolving systems issues.
Work with business analysts to ensure the development function follows a robust process where audit controls can be evidenced.
Define the development tool set.
Manage the development and deployment of new applications, systems software, and/or enhancements to existing applications throughout the GDC.
Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.
Create procedures and processes to design, develop, and install enhancements and upgrades to systems and application software.
Liaise with network administrators and software engineers to assist with quality assurance, program logic, and data processing.
Coach project and scrum teams in development standards and best practice, review techniques used for all types of development practiced.
Provide development support to other internal IT teams when required
Produce project estimates and work closely with the business analysts to ensure project work is delivered to required timescales and quality levels.
Provide regular reports to senior management to demonstrate progress of the development function.
Provide development sign-out for releases to Production.
What you'll need to succeed
Demonstrable hands-on experience in developing and customising solutions using C#, TypeScript and Power Platform Solutions using Power Pages, Power Apps, Flows.
Development management within a team using .net, C# in agile environment
Experience in documenting defects/enhancements and implementing solutions.
Working with agile development methodology using Azure DevOps.
Experience in continuous integration / continuous development (CI/CD) pipelines.
Demonstrable experience of hands-on data migration / integration using 3rd party systems or similar technologies.
Knowledge of Audit requirements for a development function.
Strong lead Developer who can encourage excellence and motivation within teams.
Knowledge of service-orientated-architecture and building enterprise scale applications.
Experience of working with TypeScript framework.
Achieving Results - Be aware of key business objectives
What you'll get in return
Competitive salary
27 days' holiday plus bank holidays
Flexi time
Excellent pension contributions
Buy/Sell annual leave
Staff discounts, including discounted gym membership
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
01/06/2025
Your new role
Developing hands-on solutions within the Dynamics 365 CRM. Responsible for technically developing IT Changes and IT Projects. Primarily code development focused with additional management responsibilities for team/change/technical focus.
Responsibilities will include:
Directing activities to maximise effectiveness using an Agile, iteration-based approach.
Identification of training / development needs and implementation of training where required.
Request and review development approaches for project work.
Ensure documentation is created and maintained as appropriate.
Identify and implement department efficiency improvements.
Ensure development projects are delivered on time, meet business requirements and goals, fulfil end-user requirements. Assist with identifying and resolving systems issues.
Work with business analysts to ensure the development function follows a robust process where audit controls can be evidenced.
Define the development tool set.
Manage the development and deployment of new applications, systems software, and/or enhancements to existing applications throughout the GDC.
Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.
Create procedures and processes to design, develop, and install enhancements and upgrades to systems and application software.
Liaise with network administrators and software engineers to assist with quality assurance, program logic, and data processing.
Coach project and scrum teams in development standards and best practice, review techniques used for all types of development practiced.
Provide development support to other internal IT teams when required
Produce project estimates and work closely with the business analysts to ensure project work is delivered to required timescales and quality levels.
Provide regular reports to senior management to demonstrate progress of the development function.
Provide development sign-out for releases to Production.
What you'll need to succeed
Demonstrable hands-on experience in developing and customising solutions using C#, TypeScript and Power Platform Solutions using Power Pages, Power Apps, Flows.
Development management within a team using .net, C# in agile environment
Experience in documenting defects/enhancements and implementing solutions.
Working with agile development methodology using Azure DevOps.
Experience in continuous integration / continuous development (CI/CD) pipelines.
Demonstrable experience of hands-on data migration / integration using 3rd party systems or similar technologies.
Knowledge of Audit requirements for a development function.
Strong lead Developer who can encourage excellence and motivation within teams.
Knowledge of service-orientated-architecture and building enterprise scale applications.
Experience of working with TypeScript framework.
Achieving Results - Be aware of key business objectives
What you'll get in return
Competitive salary
27 days' holiday plus bank holidays
Flexi time
Excellent pension contributions
Buy/Sell annual leave
Staff discounts, including discounted gym membership
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Senior/ Lead Developer - D365 & Power Platform Specialist - hybrid working
Are you ready to lead the charge in transforming enterprise systems with Microsoft Dynamics 365 and the Power Platform?
I am looking for a Senior/ Lead Developer to help drive a dynamic Agile team, delivering innovative, scalable solutions across D365 CRM, Power Apps, Power Pages, and Azure.
The role will be offered of a hybrid basis with minimum expectation attending Midlands Head Office two days a week
Your Mission:
Lead from the Front: Guide a cross-functional team in designing and delivering robust D365 CRM solutions, with a strong focus on Power Platform technologies.
Architect with Impact: Shape and implement solutions using Power Apps, Power Pages, and ARM templates, ensuring seamless integration and scalability.
Champion Agile Excellence: Drive Agile best practices including CI/CD, test-driven development, and iterative delivery.
Collaborate & Influence: Work closely with stakeholders, analysts, and engineers to ensure solutions meet business goals, compliance standards, and user needs.
What you need to bring:
Deep hands-on experience with Dynamics 365 CRM customisation and extension using C#, TypeScript, and Power Platform tools.
Proven leadership in Agile environments, with a passion for mentoring and team development.
Strong understanding of Azure Resource Manager (ARM) and cloud-native development.
Experience with CI/CD pipelines, Azure DevOps, and third-party system integrations.
A strategic mindset with a focus on quality, performance, and continuous improvement.
Why Join my client?
Lead high-impact projects that shape enterprise digital transformation.
Work with cutting-edge Microsoft technologies in a collaborative, forward-thinking environment.
Influence architecture, tooling, and development standards across the business.
Be part of a culture that values innovation, autonomy, and professional growth.Please apply with an updated CV if you feel you meet the criteria above!
(To be considered all candidates must have full rights to work in UK without sponsorship)
01/06/2025
Senior/ Lead Developer - D365 & Power Platform Specialist - hybrid working
Are you ready to lead the charge in transforming enterprise systems with Microsoft Dynamics 365 and the Power Platform?
I am looking for a Senior/ Lead Developer to help drive a dynamic Agile team, delivering innovative, scalable solutions across D365 CRM, Power Apps, Power Pages, and Azure.
The role will be offered of a hybrid basis with minimum expectation attending Midlands Head Office two days a week
Your Mission:
Lead from the Front: Guide a cross-functional team in designing and delivering robust D365 CRM solutions, with a strong focus on Power Platform technologies.
Architect with Impact: Shape and implement solutions using Power Apps, Power Pages, and ARM templates, ensuring seamless integration and scalability.
Champion Agile Excellence: Drive Agile best practices including CI/CD, test-driven development, and iterative delivery.
Collaborate & Influence: Work closely with stakeholders, analysts, and engineers to ensure solutions meet business goals, compliance standards, and user needs.
What you need to bring:
Deep hands-on experience with Dynamics 365 CRM customisation and extension using C#, TypeScript, and Power Platform tools.
Proven leadership in Agile environments, with a passion for mentoring and team development.
Strong understanding of Azure Resource Manager (ARM) and cloud-native development.
Experience with CI/CD pipelines, Azure DevOps, and third-party system integrations.
A strategic mindset with a focus on quality, performance, and continuous improvement.
Why Join my client?
Lead high-impact projects that shape enterprise digital transformation.
Work with cutting-edge Microsoft technologies in a collaborative, forward-thinking environment.
Influence architecture, tooling, and development standards across the business.
Be part of a culture that values innovation, autonomy, and professional growth.Please apply with an updated CV if you feel you meet the criteria above!
(To be considered all candidates must have full rights to work in UK without sponsorship)
Application Support Analyst - £45k - 12 Months Fixed Term Contract Our client is looking for an experienced 3rd Line Support Analyst to handle queries and issues received from users through the service desk that relate to their systems and applications. Although this is a 3rd level/line support role a large portion of the daily work involves providing 1st line support function for issues related to their CRM platform (Dynamics 365). The role will work closely with users to triage and identify problems and work with the Business Systems team to develop solutions/fixes. Skills/Experience 3+ years-experience in a Systems Analyst or IT Support type-role, supporting applications and/or dealing with users from a technical support and analyst perspective Working experience and knowledge of Dynamics 365 or similar ERP/CRM platforms Strong MS Office skills; Excel, Word, PowerPoint Experience of Customer Relationship Management (CRM) related system processes Excellent communication skills and adept at working with all types of users Ability to engage and communicate proactively and effectively at all levels of the business Skilled at understanding problems and writing requirements and technical descriptions to try and resolve them Experience within a financial services, real estate or commercial markets industry would be a distinct advantage Experience of task and defect tracking tools such as Jira Desirable Qualifications Formal IT qualification (A Level, HND/HNC/BTEC or degree) This person needs to be experienced in IT and/or systems support - This would suit someone who wants to move in to the Business Analyst arena and is looking for a stepping stone to gain some analysis and requirements/problem solving expertise. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
05/11/2021
Application Support Analyst - £45k - 12 Months Fixed Term Contract Our client is looking for an experienced 3rd Line Support Analyst to handle queries and issues received from users through the service desk that relate to their systems and applications. Although this is a 3rd level/line support role a large portion of the daily work involves providing 1st line support function for issues related to their CRM platform (Dynamics 365). The role will work closely with users to triage and identify problems and work with the Business Systems team to develop solutions/fixes. Skills/Experience 3+ years-experience in a Systems Analyst or IT Support type-role, supporting applications and/or dealing with users from a technical support and analyst perspective Working experience and knowledge of Dynamics 365 or similar ERP/CRM platforms Strong MS Office skills; Excel, Word, PowerPoint Experience of Customer Relationship Management (CRM) related system processes Excellent communication skills and adept at working with all types of users Ability to engage and communicate proactively and effectively at all levels of the business Skilled at understanding problems and writing requirements and technical descriptions to try and resolve them Experience within a financial services, real estate or commercial markets industry would be a distinct advantage Experience of task and defect tracking tools such as Jira Desirable Qualifications Formal IT qualification (A Level, HND/HNC/BTEC or degree) This person needs to be experienced in IT and/or systems support - This would suit someone who wants to move in to the Business Analyst arena and is looking for a stepping stone to gain some analysis and requirements/problem solving expertise. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
IT Support Analyst - £45k - 12 Months Fixed Term Contract Our client is looking for an experienced 3rd Line Support Analyst to handle queries and issues received from users through the service desk that relate to their systems and applications. Although this is a 3rd level/line support role a large portion of the daily work involves providing 1st line support function for issues related to our Dynamics 365 platform (our CRM). The role will work closely with users to triage and identify problems and work with the Business Systems team to develop solutions/fixes. Skills/Experience 3+ years-experience in a Systems Analyst or IT Support type-role, supporting applications and/or dealing with users from a technical support and analyst perspective Working experience and knowledge of Dynamics 365 or similar ERP / CRM platforms Strong MS Office skills; Excel, Word, PowerPoint Experience of Customer Relationship Management (CRM) related system processes Excellent communication skills and adept at working with all types of users Ability to engage and communicate proactively and effectively at all levels of the business Skilled at understanding problems and writing requirements and technical descriptions to try and resolve them Experience within a financial services, real estate or commercial markets industry would be a distinct advantage Experience of task and defect tracking tools such as Jira Desirable Qualifications Formal IT qualification (A Level, HND/HNC/BTEC or degree) This person needs to be experienced in IT and/or systems support - This would suit someone who wants to move in to the Business Analyst arena and is looking for a stepping stone to gain some analysis and requirements/problem solving expertise. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
10/09/2021
Full time
IT Support Analyst - £45k - 12 Months Fixed Term Contract Our client is looking for an experienced 3rd Line Support Analyst to handle queries and issues received from users through the service desk that relate to their systems and applications. Although this is a 3rd level/line support role a large portion of the daily work involves providing 1st line support function for issues related to our Dynamics 365 platform (our CRM). The role will work closely with users to triage and identify problems and work with the Business Systems team to develop solutions/fixes. Skills/Experience 3+ years-experience in a Systems Analyst or IT Support type-role, supporting applications and/or dealing with users from a technical support and analyst perspective Working experience and knowledge of Dynamics 365 or similar ERP / CRM platforms Strong MS Office skills; Excel, Word, PowerPoint Experience of Customer Relationship Management (CRM) related system processes Excellent communication skills and adept at working with all types of users Ability to engage and communicate proactively and effectively at all levels of the business Skilled at understanding problems and writing requirements and technical descriptions to try and resolve them Experience within a financial services, real estate or commercial markets industry would be a distinct advantage Experience of task and defect tracking tools such as Jira Desirable Qualifications Formal IT qualification (A Level, HND/HNC/BTEC or degree) This person needs to be experienced in IT and/or systems support - This would suit someone who wants to move in to the Business Analyst arena and is looking for a stepping stone to gain some analysis and requirements/problem solving expertise. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Technical Support Analyst- Kings Lynn- Up to £330- 6 Months Contract
A large national government organisation are looking for an IT specialist to join their team!
As a technical Support Analyst you will be responsible maintaining all of the information systems. You will specifically be specialising in the support of CRM delivered using dynamics 365.
Role Accountabilities;
Maintain service levels for operational support and overall system availability, focusing on CRM.
Be a subject matter expert (SME) of CRM services underpinned by MS Dynamics 365 both on a technical and customer process point of view
Maintain security of CRM and it s data to ensure continued business operation and compliance.
Provide 2nd level CRM support within a comprehensive Information Technology Infrastructure Library (ITIL) framework, managing progress escalations using appropriate service management tools.
Proactively identify opportunities to improve the support and provision of all CRM instances and services underpinned by CRM.
Provide technical guidance to all Information Communication Technologies ( ICT) system users and to BI Management on CRM.
Knowledge & Experience Required;
Technical experience in supporting applications, system administration.
ITIL v3 Foundation certified or equivalent.
Ability to lead the resolution of difficult or complex CRM technical and operational problems, and to provide clear guidance to management, colleagues and users.
Extensive experience of supporting CRM systems and IT applications.
Understanding of web administration and web technologies.
Awareness or experience in underpinning technologies, such as and not limited too Active Directory.
Experience of working with cloud hosted services (Azure preferable) including SaaS, PaaS, IaaS.
Strong analytical skills.
This is an urgent requirement- APPLY NOW
29/10/2018
Technical Support Analyst- Kings Lynn- Up to £330- 6 Months Contract
A large national government organisation are looking for an IT specialist to join their team!
As a technical Support Analyst you will be responsible maintaining all of the information systems. You will specifically be specialising in the support of CRM delivered using dynamics 365.
Role Accountabilities;
Maintain service levels for operational support and overall system availability, focusing on CRM.
Be a subject matter expert (SME) of CRM services underpinned by MS Dynamics 365 both on a technical and customer process point of view
Maintain security of CRM and it s data to ensure continued business operation and compliance.
Provide 2nd level CRM support within a comprehensive Information Technology Infrastructure Library (ITIL) framework, managing progress escalations using appropriate service management tools.
Proactively identify opportunities to improve the support and provision of all CRM instances and services underpinned by CRM.
Provide technical guidance to all Information Communication Technologies ( ICT) system users and to BI Management on CRM.
Knowledge & Experience Required;
Technical experience in supporting applications, system administration.
ITIL v3 Foundation certified or equivalent.
Ability to lead the resolution of difficult or complex CRM technical and operational problems, and to provide clear guidance to management, colleagues and users.
Extensive experience of supporting CRM systems and IT applications.
Understanding of web administration and web technologies.
Awareness or experience in underpinning technologies, such as and not limited too Active Directory.
Experience of working with cloud hosted services (Azure preferable) including SaaS, PaaS, IaaS.
Strong analytical skills.
This is an urgent requirement- APPLY NOW
Technical Support Analyst- Kings Lynn- Up to £330- 6 Months Contract
A large national government organisation are looking for an IT specialist to join their team!
As a technical Support Analyst you will be responsible maintaining all of the information systems. You will specifically be specialising in the support of CRM delivered using dynamics 365.
Role Accountabilities;
Maintain service levels for operational support and overall system availability, focusing on CRM.
Be a subject matter expert (SME) of CRM services underpinned by MS Dynamics 365 both on a technical and customer process point of view
Maintain security of CRM and it s data to ensure continued business operation and compliance.
Provide 2nd level CRM support within a comprehensive Information Technology Infrastructure Library (ITIL) framework, managing progress escalations using appropriate service management tools.
Proactively identify opportunities to improve the support and provision of all CRM instances and services underpinned by CRM.
Provide technical guidance to all Information Communication Technologies ( ICT) system users and to BI Management on CRM.
Knowledge & Experience Required;
Technical experience in supporting applications, system administration.
ITIL v3 Foundation certified or equivalent.
Ability to lead the resolution of difficult or complex CRM technical and operational problems, and to provide clear guidance to management, colleagues and users.
Extensive experience of supporting CRM systems and IT applications.
Understanding of web administration and web technologies.
Awareness or experience in underpinning technologies, such as and not limited too Active Directory.
Experience of working with cloud hosted services (Azure preferable) including SaaS, PaaS, IaaS.
Strong analytical skills.
This is an urgent requirement- APPLY NOW
29/10/2018
Technical Support Analyst- Kings Lynn- Up to £330- 6 Months Contract
A large national government organisation are looking for an IT specialist to join their team!
As a technical Support Analyst you will be responsible maintaining all of the information systems. You will specifically be specialising in the support of CRM delivered using dynamics 365.
Role Accountabilities;
Maintain service levels for operational support and overall system availability, focusing on CRM.
Be a subject matter expert (SME) of CRM services underpinned by MS Dynamics 365 both on a technical and customer process point of view
Maintain security of CRM and it s data to ensure continued business operation and compliance.
Provide 2nd level CRM support within a comprehensive Information Technology Infrastructure Library (ITIL) framework, managing progress escalations using appropriate service management tools.
Proactively identify opportunities to improve the support and provision of all CRM instances and services underpinned by CRM.
Provide technical guidance to all Information Communication Technologies ( ICT) system users and to BI Management on CRM.
Knowledge & Experience Required;
Technical experience in supporting applications, system administration.
ITIL v3 Foundation certified or equivalent.
Ability to lead the resolution of difficult or complex CRM technical and operational problems, and to provide clear guidance to management, colleagues and users.
Extensive experience of supporting CRM systems and IT applications.
Understanding of web administration and web technologies.
Awareness or experience in underpinning technologies, such as and not limited too Active Directory.
Experience of working with cloud hosted services (Azure preferable) including SaaS, PaaS, IaaS.
Strong analytical skills.
This is an urgent requirement- APPLY NOW
Developer
Becoming a Junior Developer with Capita Education Software Solutions:
Working as a member of the ESS Business Systems Team will give you the unique opportunity to learn from senior members of our team about developing customisations and integrations with our Microsoft Dynamics 365 enterprise CRM system. This system is core to the operations and services to ESS customers and supports 6 different business units from marketing through to sales, billing and customer service. You will gain experience working with the latest technologies and platforms while working as a key member of the team on both project work and BAU support.
What you will do:
You will be working in a responsive and agile development team focused on continuous delivery of high quality software solutions in a highly collaborative environment. All aof your work will directly contribute to the delivery of the core internal systems that support our businesses, which are currently undergoing various transformational initiatives with an emphasis on the streamlining of our internal systems which you will help to achieve.
You will be part of a team of developers and business analysts responsible for the upkeep and delivery of the Microsoft Dynamics 365 platform to our businesses, and any services that integrate with it. You will be responsible for supporting the team in developing innovative software solutions, following industry best practice, throughout the project lifecycle.
Your experience will include:
* Experience of the Microsoft development stack, including ASP.NET, C#, Web API, JavaScript, Entity Framework.
* Experience of developing web applications hosted on the Windows Azure platform
* An understanding of relational database design with Microsoft SQL Server and SQL Azure including normalisation and stored procedure optimisation
* An understanding of software engineering best practices including unit testing and integration testing.
* The ability to innovate and solve complex problems
* Excellent written and verbal communication skills.
* Familiarisation with IIS deployments.
* Ability to solve complex problems.
* Awareness of software design principles and patterns.
About Capita Education Software Solutions
Capita Education Software Solutions creates software that helps education institutions meet their commitment to make sure that every student has the best possible opportunity to succeed. We work with 22,000 schools, 220 further education colleges and universities in 46 countries, providing instant access to information on emerging trends and highlighting areas of excellence and underperformance. Joining us, you’ll support the business in improving decision making, simplify communication with staff, parents and students and raise standards in teaching and learning.
What’s in it for you?
At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration – with colleagues, customers and clients – is what makes us so effective at what we do.
As well as a generous basic salary, we also give you 23 day’s holiday (rising to 27), company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.
You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential – whatever that means to you.
What we hope you will do next
Help us find out more about you by completing our short application process – click apply now. We understand you might have some questions before taking the step to apply – you can contact for guidance.
Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check
29/10/2018
Developer
Becoming a Junior Developer with Capita Education Software Solutions:
Working as a member of the ESS Business Systems Team will give you the unique opportunity to learn from senior members of our team about developing customisations and integrations with our Microsoft Dynamics 365 enterprise CRM system. This system is core to the operations and services to ESS customers and supports 6 different business units from marketing through to sales, billing and customer service. You will gain experience working with the latest technologies and platforms while working as a key member of the team on both project work and BAU support.
What you will do:
You will be working in a responsive and agile development team focused on continuous delivery of high quality software solutions in a highly collaborative environment. All aof your work will directly contribute to the delivery of the core internal systems that support our businesses, which are currently undergoing various transformational initiatives with an emphasis on the streamlining of our internal systems which you will help to achieve.
You will be part of a team of developers and business analysts responsible for the upkeep and delivery of the Microsoft Dynamics 365 platform to our businesses, and any services that integrate with it. You will be responsible for supporting the team in developing innovative software solutions, following industry best practice, throughout the project lifecycle.
Your experience will include:
* Experience of the Microsoft development stack, including ASP.NET, C#, Web API, JavaScript, Entity Framework.
* Experience of developing web applications hosted on the Windows Azure platform
* An understanding of relational database design with Microsoft SQL Server and SQL Azure including normalisation and stored procedure optimisation
* An understanding of software engineering best practices including unit testing and integration testing.
* The ability to innovate and solve complex problems
* Excellent written and verbal communication skills.
* Familiarisation with IIS deployments.
* Ability to solve complex problems.
* Awareness of software design principles and patterns.
About Capita Education Software Solutions
Capita Education Software Solutions creates software that helps education institutions meet their commitment to make sure that every student has the best possible opportunity to succeed. We work with 22,000 schools, 220 further education colleges and universities in 46 countries, providing instant access to information on emerging trends and highlighting areas of excellence and underperformance. Joining us, you’ll support the business in improving decision making, simplify communication with staff, parents and students and raise standards in teaching and learning.
What’s in it for you?
At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration – with colleagues, customers and clients – is what makes us so effective at what we do.
As well as a generous basic salary, we also give you 23 day’s holiday (rising to 27), company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.
You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential – whatever that means to you.
What we hope you will do next
Help us find out more about you by completing our short application process – click apply now. We understand you might have some questions before taking the step to apply – you can contact for guidance.
Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check
