About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Apr 16, 2024
Full time
About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Loch Lomond & The Trossachs National Park
Balloch, West Dunbartonshire
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
Dec 07, 2023
Full time
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Sep 08, 2023
Full time
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
IT Technical Service Engineer
The Downs School, W est Berkshir e
Closing Date: 20 January 2023
Proposed Start Date: March 2023
Salary: Band H - £30,151-£35,411 Full-time salary – Dependent on experience
Contract type: 1 year Fixed-term Maternity cover
We are looking for a person who can play a key role in our IT Technical Services Department who has a passion and natural flare for IT. The ability to work as part of a team and show patience is also crucial.
The Downs School, a Foundation, 11-18 comprehensive school, is a successful and oversubscribed school, judged ‘Outstanding’ by Ofsted. The roll is over 1300 with a well-established Sixth Form. Results at all levels are consistently above national averages and Ofsted described our students as having ‘excellent personal and social skills’ who ‘achieve well academically’.
The Downs School has good road links to Newbury, Reading, Didcot and Oxford – situated just 5 minutes from the A34. More information about the post and the school can be found on our web site www.thedownsschool.org or by contacting Mrs D Sampson, Human Resources Manager on 01635 270022 or dsampson@tds.school.
Please return your applications by 13 January 2023 to Mrs D Sampson, Human Resources Manager at the above address or e-mail recruitment@thedownsschool.org
The Downs School is committed to safeguarding and promoting the welfare of children and young people. Successful applicants will be subject to an Enhanced Disclosure Check through the DBS and provide evidence that they have a right to work in the UK.
Jan 10, 2023
Full time
IT Technical Service Engineer
The Downs School, W est Berkshir e
Closing Date: 20 January 2023
Proposed Start Date: March 2023
Salary: Band H - £30,151-£35,411 Full-time salary – Dependent on experience
Contract type: 1 year Fixed-term Maternity cover
We are looking for a person who can play a key role in our IT Technical Services Department who has a passion and natural flare for IT. The ability to work as part of a team and show patience is also crucial.
The Downs School, a Foundation, 11-18 comprehensive school, is a successful and oversubscribed school, judged ‘Outstanding’ by Ofsted. The roll is over 1300 with a well-established Sixth Form. Results at all levels are consistently above national averages and Ofsted described our students as having ‘excellent personal and social skills’ who ‘achieve well academically’.
The Downs School has good road links to Newbury, Reading, Didcot and Oxford – situated just 5 minutes from the A34. More information about the post and the school can be found on our web site www.thedownsschool.org or by contacting Mrs D Sampson, Human Resources Manager on 01635 270022 or dsampson@tds.school.
Please return your applications by 13 January 2023 to Mrs D Sampson, Human Resources Manager at the above address or e-mail recruitment@thedownsschool.org
The Downs School is committed to safeguarding and promoting the welfare of children and young people. Successful applicants will be subject to an Enhanced Disclosure Check through the DBS and provide evidence that they have a right to work in the UK.
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Jan 31, 2022
Full time
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
2nd Line Support Engineer - Hybrid / Reigate - 6 Month Contract - £267.24 Overview: An excellent opportunity has arisen with our client, a global financial services organisation embarking on an exciting transformation journey. We are seeking an experienced 1st/2nd line support engineer providing support and technical project implementation. This position sits within an experienced team who are all responsible for supporting, maintaining, and implementing all aspects of the IT infrastructure. Role & Responsibilities: Provide excellent customer service and be the first point of call for IT support queries from internal staff, this could be via phone, email, Teams, and face-to-face Take ownership of tracking and remediating security vulnerabilities within a given timeframe Administer the internal ticketing system and act upon requests for change and system access Diagnose a wide range of issues, from the user desktop environment to server applications Be able to spot potential technical vulnerabilities and suggest resolution Proactively monitor systems and take preventative measures to reduce system downtime Highlight possible trends from re-occurring incidents Update the internal knowledgebase with both technical guides for colleagues, and system usage procedures to aid customers Work collaboratively with third party support services on diagnosing and troubleshooting issues Essential Skills & Requirements: Excellent experience with Microsoft technologies across the board: Active Directory and GPO administration / Exchange administration/ Win10 desktop management using SCCM, WDS & WSUS Good general knowledge of networking and technologies: The TCP/IP stack / Concept of VLANs and firewalls / Wireless configurations Experience in remediating vulnerabilities within a Microsoft environment: Scanning tools such as Nessus or Qualys 2 years+ of 1st line technical helpdesk environment 2nd line technical support experience Contract Details: £267.24 per day Inside IR35 (Umbrella) 6 month contract Hybrid - 2X Per week in Reigate 2nd Line Support Engineer - Hybrid / Reigate - 6 Month Contract - £267.24
May 20, 2024
Full time
2nd Line Support Engineer - Hybrid / Reigate - 6 Month Contract - £267.24 Overview: An excellent opportunity has arisen with our client, a global financial services organisation embarking on an exciting transformation journey. We are seeking an experienced 1st/2nd line support engineer providing support and technical project implementation. This position sits within an experienced team who are all responsible for supporting, maintaining, and implementing all aspects of the IT infrastructure. Role & Responsibilities: Provide excellent customer service and be the first point of call for IT support queries from internal staff, this could be via phone, email, Teams, and face-to-face Take ownership of tracking and remediating security vulnerabilities within a given timeframe Administer the internal ticketing system and act upon requests for change and system access Diagnose a wide range of issues, from the user desktop environment to server applications Be able to spot potential technical vulnerabilities and suggest resolution Proactively monitor systems and take preventative measures to reduce system downtime Highlight possible trends from re-occurring incidents Update the internal knowledgebase with both technical guides for colleagues, and system usage procedures to aid customers Work collaboratively with third party support services on diagnosing and troubleshooting issues Essential Skills & Requirements: Excellent experience with Microsoft technologies across the board: Active Directory and GPO administration / Exchange administration/ Win10 desktop management using SCCM, WDS & WSUS Good general knowledge of networking and technologies: The TCP/IP stack / Concept of VLANs and firewalls / Wireless configurations Experience in remediating vulnerabilities within a Microsoft environment: Scanning tools such as Nessus or Qualys 2 years+ of 1st line technical helpdesk environment 2nd line technical support experience Contract Details: £267.24 per day Inside IR35 (Umbrella) 6 month contract Hybrid - 2X Per week in Reigate 2nd Line Support Engineer - Hybrid / Reigate - 6 Month Contract - £267.24
CONTRACT DESKTOP SUPPORT ENGINEER - DV CLEARED BRAND NEW JOB OPPORTUNITY AVAILABLE WITHIN A LEADING NATIONAL SECURITY COMPANY FOR A DESKTOP SUPPORT ENGINEER WITH DV CLEARANCE Contract opportunity for a Desktop Support Engineer Leading National Security company Must hold Enhanced DV security clearance Flexible day rate depending on experience Minimum 6 month contract Central London based To apply please call / or email WHO WE ARE? We are recruiting a Desktop Support Engineer to work with a leading national security company in central London on a contract basis. Due to the nature of this client you will need enhanced DV clearance. You will be working at National Security level and will therefore be required on-site at least 4 days per week. WHAT WILL THE DESKTOP SUPPORT ENGINEER BE DOING? You will be part of a company that supports the UK Government at National Security level in their IT/Communications support and will play a pivotal part in making sure these systems never fail. WE NEED THE DESKTOP SUPPORT ENGINEER TO HAVE . Current Enhanced DV clearance Deal with new device requests via the service management tool Various equipment installations and upgrades Issue, update and close guest access tokens Be on hand to deal with customer queries Manage device stock, repair any faulty equipment and return broken equipment TO BE CONSIDERED . Please either apply by clicking online or emailing me directly to For further information please call me on or . I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to connect with me on LinkedIn, just search Dominic Barbet. I look forward to hearing from you. CONTRACT DESKTOP SUPPORT ENGINEER - eDV CLEARED KEY SKILLS: DESKTOP SUPPORT / SUPPORT ENGINEER / DESKTOP SUPPORT ENGINEER / 2ND LINE SUPPORT / 1ST LINE SUPPORT / DESKTOP ENGINEER / DESKTOP SPECIALIST / DV CLEARED / DV CLEARANCE / DEVELOPPED VETTING / DEVELOPED VETTED / DEEP VETTING / DEEP VETTED / SC CLEARED / SC CLEARANCE / SECURITY CLEARED / SECURITY CLEARANCE /
May 20, 2024
Full time
CONTRACT DESKTOP SUPPORT ENGINEER - DV CLEARED BRAND NEW JOB OPPORTUNITY AVAILABLE WITHIN A LEADING NATIONAL SECURITY COMPANY FOR A DESKTOP SUPPORT ENGINEER WITH DV CLEARANCE Contract opportunity for a Desktop Support Engineer Leading National Security company Must hold Enhanced DV security clearance Flexible day rate depending on experience Minimum 6 month contract Central London based To apply please call / or email WHO WE ARE? We are recruiting a Desktop Support Engineer to work with a leading national security company in central London on a contract basis. Due to the nature of this client you will need enhanced DV clearance. You will be working at National Security level and will therefore be required on-site at least 4 days per week. WHAT WILL THE DESKTOP SUPPORT ENGINEER BE DOING? You will be part of a company that supports the UK Government at National Security level in their IT/Communications support and will play a pivotal part in making sure these systems never fail. WE NEED THE DESKTOP SUPPORT ENGINEER TO HAVE . Current Enhanced DV clearance Deal with new device requests via the service management tool Various equipment installations and upgrades Issue, update and close guest access tokens Be on hand to deal with customer queries Manage device stock, repair any faulty equipment and return broken equipment TO BE CONSIDERED . Please either apply by clicking online or emailing me directly to For further information please call me on or . I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to connect with me on LinkedIn, just search Dominic Barbet. I look forward to hearing from you. CONTRACT DESKTOP SUPPORT ENGINEER - eDV CLEARED KEY SKILLS: DESKTOP SUPPORT / SUPPORT ENGINEER / DESKTOP SUPPORT ENGINEER / 2ND LINE SUPPORT / 1ST LINE SUPPORT / DESKTOP ENGINEER / DESKTOP SPECIALIST / DV CLEARED / DV CLEARANCE / DEVELOPPED VETTING / DEVELOPED VETTED / DEEP VETTING / DEEP VETTED / SC CLEARED / SC CLEARANCE / SECURITY CLEARED / SECURITY CLEARANCE /
Network Engineer 3 Month Initial Contract Up to £250 p/d Umbrella (DOE) 100% on site in Bournemouth Your new company A large organisation in Bournemouth is looking for a Network Engineer to join their busy team. Your new role Your role will be to take on some of the responsibility of, Managing Team Ticket queue, Minor changes to the Telephony system (name changes, deploying new phones, setting up softphone clients), Deploying new desk phones, Network socket activations, Comms Room Checks and assisting the Operations part of the team in their day to day tasks. What you'll need to succeed Knowledge and experience of Cisco networks Knowledge and experience of working on network Switches, routers Knowledge and experience of Wireless Network Knowledge of Telephony Systems Able to gather and analyse information Able to determine service impacts and risks Able to understand and articulate complex ideas Have a logical and rational approach to problems What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 20, 2024
Full time
Network Engineer 3 Month Initial Contract Up to £250 p/d Umbrella (DOE) 100% on site in Bournemouth Your new company A large organisation in Bournemouth is looking for a Network Engineer to join their busy team. Your new role Your role will be to take on some of the responsibility of, Managing Team Ticket queue, Minor changes to the Telephony system (name changes, deploying new phones, setting up softphone clients), Deploying new desk phones, Network socket activations, Comms Room Checks and assisting the Operations part of the team in their day to day tasks. What you'll need to succeed Knowledge and experience of Cisco networks Knowledge and experience of working on network Switches, routers Knowledge and experience of Wireless Network Knowledge of Telephony Systems Able to gather and analyse information Able to determine service impacts and risks Able to understand and articulate complex ideas Have a logical and rational approach to problems What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Robert Half are working with a growing business services organisation in the Bristol area as they continue to build their IT Service Operations function. The Role The Service Desk Manager has responsibility for the management of the IT Service Desk function which includes a desk-based Service Desk team, an Administrative Team and remote Field Service Engineers. The role is supported by Team Leaders who will manage the day-to-day workload of the Service Desk and Field Service Engineers. They are also responsible for the management of the IT Admin team who undertake a variety of admin tasks, including procurement and management of joiner/leaver tickets. The role reports into the incumbent Service Desk Manager within the IT Service team. The Service Desk Manager will ensure robust processes and procedures are in place for the efficient and consistent management of the incidents and service requests. They will develop and embed appropriate Key Performance Indicators (KPI's) to monitor individual and team performance. They will identify Service Improvement Plans (SIP's) to improve service where KPI's are not being achieved. They will produce regular reports for wider IT management to highlight performance of the team and progress against SIP's Day-to-day responsibilities: Ensure that incidents and requests are handled according to agreed procedures and ensure that suitable documentation is available for those providing support. Analyse processes, identify alternative solutions, and recommend new approaches. Help establish requirements for the implementation of changes in processes. Take responsibility for the definition, documentation and satisfactory completion of projects Communicate effectively, acting as a key liaison with practices, team members and colleagues Design and create structured documentation that deals with complex information and manage the configuration of documentation items and files Lead, manage and direct the team to support all aspects of the IT Support Service Drive performance, ensuring agreed SLAs and KPI's are defined, met, and reported on a regular basis. Identifying Service Improvement Plans where improvement is required. Ensure processes are in place for monitoring the quality of interactions with the Service Desk to enable effective performance management and customer satisfaction. Skills/Experience: At least 5 years' experience managing a Service Desk in a large organisation. Demonstrable experience in maturing a Service Desk function Experience with coaching and mentoring team members in different roles with differing skill levels. Ability to analyse and manipulate raw data and turn it into meaningful reports (e.g. Excel, PowerPivot, PowerBI) Knowledge and experience of the ITIL IT Service Management Framework Experience in the management and configuration of Service Management Toolsets (ZenDesk) Awareness of Information Security principles relevant to Service Desk and industry standard framework (ISO27001) Experience in writing business proposals (e.g. justification for additional headcount). Experience in budgetary process and procedure. Solid technical knowledge to understand the supported environment of IVC and provide effective leadership and direction for Service Desk team members as well as effective participation in relevant department meetings (e.g. Projects, Major Incident, Change Advisory Board etc. Network technologies (TCP/IP, DHCP, DNS, LAN, WAN and VPN technologies). Microsoft Operating Systems Email and other productivity tools such as MS Office 365, Office 2016, Office 2019, SharePoint Cloud technology awareness (Azure AD/AWS/SaaS etc.) Telephony solutions (VoIP, SIP, UCaaS) Security technology (e.g. MFA, Phishing, Anti-Virus etc.) Package: £55,000-£60,000 + bonus + hybrid working Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
May 20, 2024
Full time
Robert Half are working with a growing business services organisation in the Bristol area as they continue to build their IT Service Operations function. The Role The Service Desk Manager has responsibility for the management of the IT Service Desk function which includes a desk-based Service Desk team, an Administrative Team and remote Field Service Engineers. The role is supported by Team Leaders who will manage the day-to-day workload of the Service Desk and Field Service Engineers. They are also responsible for the management of the IT Admin team who undertake a variety of admin tasks, including procurement and management of joiner/leaver tickets. The role reports into the incumbent Service Desk Manager within the IT Service team. The Service Desk Manager will ensure robust processes and procedures are in place for the efficient and consistent management of the incidents and service requests. They will develop and embed appropriate Key Performance Indicators (KPI's) to monitor individual and team performance. They will identify Service Improvement Plans (SIP's) to improve service where KPI's are not being achieved. They will produce regular reports for wider IT management to highlight performance of the team and progress against SIP's Day-to-day responsibilities: Ensure that incidents and requests are handled according to agreed procedures and ensure that suitable documentation is available for those providing support. Analyse processes, identify alternative solutions, and recommend new approaches. Help establish requirements for the implementation of changes in processes. Take responsibility for the definition, documentation and satisfactory completion of projects Communicate effectively, acting as a key liaison with practices, team members and colleagues Design and create structured documentation that deals with complex information and manage the configuration of documentation items and files Lead, manage and direct the team to support all aspects of the IT Support Service Drive performance, ensuring agreed SLAs and KPI's are defined, met, and reported on a regular basis. Identifying Service Improvement Plans where improvement is required. Ensure processes are in place for monitoring the quality of interactions with the Service Desk to enable effective performance management and customer satisfaction. Skills/Experience: At least 5 years' experience managing a Service Desk in a large organisation. Demonstrable experience in maturing a Service Desk function Experience with coaching and mentoring team members in different roles with differing skill levels. Ability to analyse and manipulate raw data and turn it into meaningful reports (e.g. Excel, PowerPivot, PowerBI) Knowledge and experience of the ITIL IT Service Management Framework Experience in the management and configuration of Service Management Toolsets (ZenDesk) Awareness of Information Security principles relevant to Service Desk and industry standard framework (ISO27001) Experience in writing business proposals (e.g. justification for additional headcount). Experience in budgetary process and procedure. Solid technical knowledge to understand the supported environment of IVC and provide effective leadership and direction for Service Desk team members as well as effective participation in relevant department meetings (e.g. Projects, Major Incident, Change Advisory Board etc. Network technologies (TCP/IP, DHCP, DNS, LAN, WAN and VPN technologies). Microsoft Operating Systems Email and other productivity tools such as MS Office 365, Office 2016, Office 2019, SharePoint Cloud technology awareness (Azure AD/AWS/SaaS etc.) Telephony solutions (VoIP, SIP, UCaaS) Security technology (e.g. MFA, Phishing, Anti-Virus etc.) Package: £55,000-£60,000 + bonus + hybrid working Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Prestigious opportunity within a pioneering Technology team for an EUC Engineer. Due to a period of significant growth and investment in both our Network and Cloud infrastructure, we are seeking to expand our team to continue our Digital transformation. This is a hybrid role 2-3 days a week on site. As one of our EUC Engineers you will be responsible for:- Providing high level technical expertise in the development, support, and maintenance of multi-platform EUC environments. Supporting projects which develop new IT services, including new services. Taking a role in the research, evaluation, development, and deployment of new and emerging technologies relevant to EUC systems and services. Formulating processes to ensure that the broad EUC platform is reliable, resilient and is capable of rapid recovery in the event of planned or unplanned circumstances disrupting normal operations. Proactively set and maintain best practice and development standards and provide advice to colleagues. Assisting the team lead with capacity planning to ensure timely project delivery. Engaging with potential and existing suppliers of EUC and platform infrastructure, providing technical evaluation and input to procurement processes, ensuring the best value. Understanding and implementing IT security into all aspects of EUC planning and delivery. If you possess a combination of some of the following skills, then LETS TALK! Experience delivering a range of tasks and projects Broad knowledge and experience of enterprise level IT systems. Windows operating systems and enterprise management. Managing/administration SCCM, JAMF in an enterprise environment. Managing Office 365 technologies and deploying into platform. Experience of Intune deployment and management Experience of deployment and management of endpoint security platforms. Experience of Active Directory, Azure AD and Group Policy management. Technical desktop support background, up to and including 3rd line. A clear understanding and drive to meet security and compliance standards and a 'secure by default' ethos. In return you will be rewarded with 25 days holiday (in addition to Bank Holidays and Christmas shutdown), 20% Employer contribution to pension and life insurance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 20, 2024
Full time
Prestigious opportunity within a pioneering Technology team for an EUC Engineer. Due to a period of significant growth and investment in both our Network and Cloud infrastructure, we are seeking to expand our team to continue our Digital transformation. This is a hybrid role 2-3 days a week on site. As one of our EUC Engineers you will be responsible for:- Providing high level technical expertise in the development, support, and maintenance of multi-platform EUC environments. Supporting projects which develop new IT services, including new services. Taking a role in the research, evaluation, development, and deployment of new and emerging technologies relevant to EUC systems and services. Formulating processes to ensure that the broad EUC platform is reliable, resilient and is capable of rapid recovery in the event of planned or unplanned circumstances disrupting normal operations. Proactively set and maintain best practice and development standards and provide advice to colleagues. Assisting the team lead with capacity planning to ensure timely project delivery. Engaging with potential and existing suppliers of EUC and platform infrastructure, providing technical evaluation and input to procurement processes, ensuring the best value. Understanding and implementing IT security into all aspects of EUC planning and delivery. If you possess a combination of some of the following skills, then LETS TALK! Experience delivering a range of tasks and projects Broad knowledge and experience of enterprise level IT systems. Windows operating systems and enterprise management. Managing/administration SCCM, JAMF in an enterprise environment. Managing Office 365 technologies and deploying into platform. Experience of Intune deployment and management Experience of deployment and management of endpoint security platforms. Experience of Active Directory, Azure AD and Group Policy management. Technical desktop support background, up to and including 3rd line. A clear understanding and drive to meet security and compliance standards and a 'secure by default' ethos. In return you will be rewarded with 25 days holiday (in addition to Bank Holidays and Christmas shutdown), 20% Employer contribution to pension and life insurance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Title: Service Desk Manager Location : Office based - Principal location Kent but may be required to work at other company customer sites. Reporting to : Service Operations Manager _ Role: To manage and own the Service Desk function of the IT Services Division within the Company To ensure the performance of IT support services to customers within contractually agreed metrics Work with all departments, and all customers on a personal basis, to ensure excellent service delivery Responsible and accountable for the daily operational running of the service desk team of approximately 10 Engineers Skills, Knowledge and Experience: Essential: ITIL Foundation accreditation 2-3+ years of Service Desk management experience in a busy MSP environment 5+ years of Support Engineer experience at 1st, 2nd and/or 3rd line support 3+ years' experience in leading a team of technical support engineers, in server, network, and cloud technologies Proven Operational and technical knowledge and experience in Implementing support call resolution and completing known fix / workarounds where appropriate in order to deliver excellence in service levels Forward thinking strategic knowledge of ITIL processes, to streamline and ensure efficiency of the IT department Ability to demonstrate proven and great experience in delivering ITIL Service Desk Objectives in a service management capacity, against financial returns Amazing customer service and communication skills, both written and verbal - displays commitment to resolving problems as quickly as possible, communicating with customer and internal staff at all times Excellent team player able to contribute ideas and support fellow team members at all times in ensuring a successful, high performing team Excellent operational experience, in a multi-million pound business, with proven skills of awareness, and customer activity, and risk. Ability to demonstrate and ensure the team hold a Can-do, 'customer-focused' attitude, willing to tackle any issues and resolve to seek solutions wherever possible Proven excellent people team leadership and management skills Good overall understanding and broad knowledge of emerging IT systems and technologies Proven experience in Design, implementation, and improvement of ITIL v3 Service Delivery Desirable: ITIL Practitioner qualified accreditation ITIL-MP, ITIL Master Advanced Windows Server, Cloud and networking technical support and project experience ISO 27001 understanding at an operational level ITIL v3 Service Delivery qualifications in detailed knowledge of Project Management skills. Prince2, PMBOX, PMP, PMI Ability to motivate and drive team members forward to reach goals Operational Ability to 'think outside the box', reactive, and proactively in the best interest of the customer Strong desire to succeed and develop, and maintain at highly performing team Ability to communicate technically to non-technical audiences
May 20, 2024
Full time
Title: Service Desk Manager Location : Office based - Principal location Kent but may be required to work at other company customer sites. Reporting to : Service Operations Manager _ Role: To manage and own the Service Desk function of the IT Services Division within the Company To ensure the performance of IT support services to customers within contractually agreed metrics Work with all departments, and all customers on a personal basis, to ensure excellent service delivery Responsible and accountable for the daily operational running of the service desk team of approximately 10 Engineers Skills, Knowledge and Experience: Essential: ITIL Foundation accreditation 2-3+ years of Service Desk management experience in a busy MSP environment 5+ years of Support Engineer experience at 1st, 2nd and/or 3rd line support 3+ years' experience in leading a team of technical support engineers, in server, network, and cloud technologies Proven Operational and technical knowledge and experience in Implementing support call resolution and completing known fix / workarounds where appropriate in order to deliver excellence in service levels Forward thinking strategic knowledge of ITIL processes, to streamline and ensure efficiency of the IT department Ability to demonstrate proven and great experience in delivering ITIL Service Desk Objectives in a service management capacity, against financial returns Amazing customer service and communication skills, both written and verbal - displays commitment to resolving problems as quickly as possible, communicating with customer and internal staff at all times Excellent team player able to contribute ideas and support fellow team members at all times in ensuring a successful, high performing team Excellent operational experience, in a multi-million pound business, with proven skills of awareness, and customer activity, and risk. Ability to demonstrate and ensure the team hold a Can-do, 'customer-focused' attitude, willing to tackle any issues and resolve to seek solutions wherever possible Proven excellent people team leadership and management skills Good overall understanding and broad knowledge of emerging IT systems and technologies Proven experience in Design, implementation, and improvement of ITIL v3 Service Delivery Desirable: ITIL Practitioner qualified accreditation ITIL-MP, ITIL Master Advanced Windows Server, Cloud and networking technical support and project experience ISO 27001 understanding at an operational level ITIL v3 Service Delivery qualifications in detailed knowledge of Project Management skills. Prince2, PMBOX, PMP, PMI Ability to motivate and drive team members forward to reach goals Operational Ability to 'think outside the box', reactive, and proactively in the best interest of the customer Strong desire to succeed and develop, and maintain at highly performing team Ability to communicate technically to non-technical audiences
IT Helpdesk Engineer IT helpdesk, working with a close-knit team of professionals providing a support for company IT, infrastructure and assisting customers with sophisticated alarm systems. If you are excited by this variable role, we have a fantastic opportunity for you to join our growing family company. We are a leading technology and service provider across the care and healthcare sector, delivering exceptional service supporting our bespoke designed wireless computer systems, this role also enables a variable IT helpdesk service for customers, head office and remote staff alike. We are looking to appoint a Technical Service and IT Engineer to perform an IT Helpdesk function based within our C-T Centre in Bournemouth. Key Role Functions Technical Support - Provide a highly responsive level of IT helpdesk and technical support on our systems via any media for customers and CT staff members, gathering information, troubleshooting and resolving issues via phone and online tools. IT Support - Providing first level of IT support for company staff and IT infrastructure support where required. Product Repairs and Upgrades - Fault diagnosis, repair and programming all display based computers and products. Assist with implementation and maintenance of hardware, software and peripherals. System Configuration - Configuring Nurse Call systems and products efficiently and accurately according to specifications prior to despatch to customers. Teamwork - Proactively communicate and assist in any Technical Services task with a positive, enthusiastic attitude and ethos. The Company We are proud to be leading innovators in the UK s nurse call industry for over 50 years. Our high-quality UK manufactured technology coupled with class-leading support is trusted by well-known care homes, NHS Trusts and private hospitals. Courtney Thorne's SMART nurse call system is designed to help with service improvements and operating cost savings. We provide live data into the hands of decision makers to aid them in monitoring and improving patient/resident safety and staff activity which also acts as a crucial audit tool. Courtney Thorne are committed to giving a high-quality service, from initial consultation and installation, to ongoing customer service. Our team of engineers each undergo comprehensive training at Technical Assistance Centre and ongoing refreshers to stay up to date. The Person The key skills, characteristics and qualities of a Technical Service and IT Engineer are: Previous experience working with IT on a helpdesk using a variety of common software programs and hardware components, plus a broad knowledge of IT infrastructure. Using natural problem solving skills and hands-on IT experience with remote troubleshooting tools and automation programs to resolve technical issues. Ability to work alone and in teams where clear communication and accurate reporting into our ERP based processes is important. Methodical approach to identifying problems and attention to detail. This is an over the phone and online customer response role requiring a helpdesk service ethos, empathy and strong people skills, where gathering information and communicating solutions is key.
May 20, 2024
Full time
IT Helpdesk Engineer IT helpdesk, working with a close-knit team of professionals providing a support for company IT, infrastructure and assisting customers with sophisticated alarm systems. If you are excited by this variable role, we have a fantastic opportunity for you to join our growing family company. We are a leading technology and service provider across the care and healthcare sector, delivering exceptional service supporting our bespoke designed wireless computer systems, this role also enables a variable IT helpdesk service for customers, head office and remote staff alike. We are looking to appoint a Technical Service and IT Engineer to perform an IT Helpdesk function based within our C-T Centre in Bournemouth. Key Role Functions Technical Support - Provide a highly responsive level of IT helpdesk and technical support on our systems via any media for customers and CT staff members, gathering information, troubleshooting and resolving issues via phone and online tools. IT Support - Providing first level of IT support for company staff and IT infrastructure support where required. Product Repairs and Upgrades - Fault diagnosis, repair and programming all display based computers and products. Assist with implementation and maintenance of hardware, software and peripherals. System Configuration - Configuring Nurse Call systems and products efficiently and accurately according to specifications prior to despatch to customers. Teamwork - Proactively communicate and assist in any Technical Services task with a positive, enthusiastic attitude and ethos. The Company We are proud to be leading innovators in the UK s nurse call industry for over 50 years. Our high-quality UK manufactured technology coupled with class-leading support is trusted by well-known care homes, NHS Trusts and private hospitals. Courtney Thorne's SMART nurse call system is designed to help with service improvements and operating cost savings. We provide live data into the hands of decision makers to aid them in monitoring and improving patient/resident safety and staff activity which also acts as a crucial audit tool. Courtney Thorne are committed to giving a high-quality service, from initial consultation and installation, to ongoing customer service. Our team of engineers each undergo comprehensive training at Technical Assistance Centre and ongoing refreshers to stay up to date. The Person The key skills, characteristics and qualities of a Technical Service and IT Engineer are: Previous experience working with IT on a helpdesk using a variety of common software programs and hardware components, plus a broad knowledge of IT infrastructure. Using natural problem solving skills and hands-on IT experience with remote troubleshooting tools and automation programs to resolve technical issues. Ability to work alone and in teams where clear communication and accurate reporting into our ERP based processes is important. Methodical approach to identifying problems and attention to detail. This is an over the phone and online customer response role requiring a helpdesk service ethos, empathy and strong people skills, where gathering information and communicating solutions is key.
Job Title: Infrastructure Engineer Location: Northamptonshire Contract Type: 3-month contract, hybrid Salary: 450/day Job Description: As an Infrastructure Engineer, you will play a pivotal role in the migration of our On-Premise 2013 Exchange Server to either On-Premise Exchange Server 2016 or Exchange Online. Additionally, you will conduct a comprehensive review of our current email/messaging architecture, providing prioritised recommendations for improvements. Subject to approval, you will have the opportunity to implement these improvements, ensuring a streamlined and efficient system. Key Responsibilities: Migration of On-Premise 2013 Exchange Server to On-Premise Exchange Server 2016 or migrate to Exchange Online. Conduct a full review of the current email/messaging architecture, producing priority recommendations for improvements. Implement approved improvements to enhance the efficiency and effectiveness of our email/messaging systems. Key Personnel Attributes: Problem-Solving Skills: Ability to analyse complex issues, troubleshoot effectively, and provide timely resolutions in a fast-paced environment. Security Focus: Solid understanding of IT security principles and practices. Communication Skills: Excellent verbal and written communication skills to convey technical concepts to both technical and non-technical stakeholders. Strong Documentation Skills: Ability to produce high-quality and detailed documentation as necessary. Team Player: Collaborative attitude, willingness to share knowledge, and support colleagues. Flexibility: Adaptability to changing priorities and willingness to work flexible hours when necessary. Technical Requirements: Strong knowledge of Microsoft Exchange Server technologies (2013, 2016, 2019) and Exchange Online. Experience with Microsoft Infrastructure technologies including Windows Server, Active Directory, Group Policy, PowerShell, VMware vitalisation, and network services. Experience with Citrix Server and Citrix products. Familiarity with Windows Virtual Desktop and associated migrations. Experience with Microsoft Office 365 Admin and Infrastructure Monitoring Tools (e.g., SCOM, Vantage DX, Solarwinds). Proficiency in MS Office suite and building/deploying Windows 10 and Windows 11 desktops. Motivated self-starter who thrives under pressure and delivers to agreed timescales. Qualifications: Ideally, a strong track record working in government bodies or the wider public sector. If you are a motivated individual with the skills and experience to excel in this role, please apply now!
May 20, 2024
Contractor
Job Title: Infrastructure Engineer Location: Northamptonshire Contract Type: 3-month contract, hybrid Salary: 450/day Job Description: As an Infrastructure Engineer, you will play a pivotal role in the migration of our On-Premise 2013 Exchange Server to either On-Premise Exchange Server 2016 or Exchange Online. Additionally, you will conduct a comprehensive review of our current email/messaging architecture, providing prioritised recommendations for improvements. Subject to approval, you will have the opportunity to implement these improvements, ensuring a streamlined and efficient system. Key Responsibilities: Migration of On-Premise 2013 Exchange Server to On-Premise Exchange Server 2016 or migrate to Exchange Online. Conduct a full review of the current email/messaging architecture, producing priority recommendations for improvements. Implement approved improvements to enhance the efficiency and effectiveness of our email/messaging systems. Key Personnel Attributes: Problem-Solving Skills: Ability to analyse complex issues, troubleshoot effectively, and provide timely resolutions in a fast-paced environment. Security Focus: Solid understanding of IT security principles and practices. Communication Skills: Excellent verbal and written communication skills to convey technical concepts to both technical and non-technical stakeholders. Strong Documentation Skills: Ability to produce high-quality and detailed documentation as necessary. Team Player: Collaborative attitude, willingness to share knowledge, and support colleagues. Flexibility: Adaptability to changing priorities and willingness to work flexible hours when necessary. Technical Requirements: Strong knowledge of Microsoft Exchange Server technologies (2013, 2016, 2019) and Exchange Online. Experience with Microsoft Infrastructure technologies including Windows Server, Active Directory, Group Policy, PowerShell, VMware vitalisation, and network services. Experience with Citrix Server and Citrix products. Familiarity with Windows Virtual Desktop and associated migrations. Experience with Microsoft Office 365 Admin and Infrastructure Monitoring Tools (e.g., SCOM, Vantage DX, Solarwinds). Proficiency in MS Office suite and building/deploying Windows 10 and Windows 11 desktops. Motivated self-starter who thrives under pressure and delivers to agreed timescales. Qualifications: Ideally, a strong track record working in government bodies or the wider public sector. If you are a motivated individual with the skills and experience to excel in this role, please apply now!
Azure Consultant - Hybrid: 3 days onsite in either Manchester, Northampton or Chippenham - £60,000 + OTE We have partnered with an organisation who strive themselves on having technical specialist and business experts within their organisation and deliver technical. The organisation is hiring for a customer facing Azure Consultant to drive the client relations and deliver solutions to their business partners and clients. The Azure Consultant will operate as an Azure Engineer and Pre-sales to engage with clients to understand their business requirements and architecting Azure Cloud solutions. This role requires a mixture of technical expertise within Azure solutions and strong customer facing skills. The Azure Consultant will be required to visit the office in Northampton or Chippenham 3 days a week. Requirements of the Azure Consultant: - Extensive experience with Azure as a subject matter expert - Client facing exposure working in a consultancy position or MSP environment. - Strong understanding of Azure services such as Networking, Security, Virtual Desktop, Compute etc. - Experience within pre-sales/ customer facing. - Excellent communicator to a mixture of clients. Responsibilities of the Azure Consultant: - Deliver projects for key customers across various sectors - Conduct technical workshops and Proof-of-concepts (POCs) to show how Azure solutions work. - Collaborate with the sales teams to align technical solutions with client needs. - Design and architect cost-effective Azure solutions - Present and explain the business solutions to clients to show how they have bring value. To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Storm Robertson , by exploring the VIQU IT Recruitment website . If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and
May 20, 2024
Full time
Azure Consultant - Hybrid: 3 days onsite in either Manchester, Northampton or Chippenham - £60,000 + OTE We have partnered with an organisation who strive themselves on having technical specialist and business experts within their organisation and deliver technical. The organisation is hiring for a customer facing Azure Consultant to drive the client relations and deliver solutions to their business partners and clients. The Azure Consultant will operate as an Azure Engineer and Pre-sales to engage with clients to understand their business requirements and architecting Azure Cloud solutions. This role requires a mixture of technical expertise within Azure solutions and strong customer facing skills. The Azure Consultant will be required to visit the office in Northampton or Chippenham 3 days a week. Requirements of the Azure Consultant: - Extensive experience with Azure as a subject matter expert - Client facing exposure working in a consultancy position or MSP environment. - Strong understanding of Azure services such as Networking, Security, Virtual Desktop, Compute etc. - Experience within pre-sales/ customer facing. - Excellent communicator to a mixture of clients. Responsibilities of the Azure Consultant: - Deliver projects for key customers across various sectors - Conduct technical workshops and Proof-of-concepts (POCs) to show how Azure solutions work. - Collaborate with the sales teams to align technical solutions with client needs. - Design and architect cost-effective Azure solutions - Present and explain the business solutions to clients to show how they have bring value. To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Storm Robertson , by exploring the VIQU IT Recruitment website . If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and
Job Purpose : Provide 1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards are met and contributing to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with internally facing technical and externally facing non-technical IT Support articles. To work collaboratively across the IT environment and with customers to ensure delivery of the IT programme of work identified in the Change Management process and IT Roadmap. To deliver the ITSM functions within the IT Service Desk ensuring that services and support are available during service operational hours. To assist the Service Desk Lead to deliver the customer perception programme ensuring that feedback is delivered in accordance with procedures and improvements. To work collaboratively with the IT Service Desk Manager, IT Service Desk Engineers, MI/BI Analyst and IpsumLive Technical PM through the Service Transition process prior to live service delivery. To take ownership of workload assigned through ITIL core processes (Incident, Problem, Change etc.) or the IT programme of work and ensuring that personal, team and customer SLA targets are achieved. To maintain the full suite of IT service standards, policies, procedures and knowledge articles with particular emphasis on Health & Safety, customer care, security and data protection. To support all the IT staff to deliver highly available services to the IT customers providing cover and support when necessary. To adhere to all relevant Company and IT policies and procedures. To undertake any other relevant duties appropriate to the grade, and commensurate with the post holder's skills and experience, as directed by the Servicedesk Manager and/or Group Head of IT. Required Qualifications & Professional Membership(s): Bachelor's degree or equivalent in an IT/related subject would be beneficial ITIL Foundation or a willingness to complete this is required Knowledge & Experience: Demonstrable first level support knowledge in the following key areas: Microsoft Server based Operating Systems and Azure Active Directory Microsoft Messaging Services (Exchange) Microsoft cloud technology stack Networks (WAN/LAN/Wireless) Mobile Device Management Security and Anti-Virus Skills & Personal Qualities: Organisational / problem solving skills Excellent communication skills, both verbal and written Ability to work independently, under pressure and to deadlines Excellent customer service skills
May 20, 2024
Full time
Job Purpose : Provide 1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards are met and contributing to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with internally facing technical and externally facing non-technical IT Support articles. To work collaboratively across the IT environment and with customers to ensure delivery of the IT programme of work identified in the Change Management process and IT Roadmap. To deliver the ITSM functions within the IT Service Desk ensuring that services and support are available during service operational hours. To assist the Service Desk Lead to deliver the customer perception programme ensuring that feedback is delivered in accordance with procedures and improvements. To work collaboratively with the IT Service Desk Manager, IT Service Desk Engineers, MI/BI Analyst and IpsumLive Technical PM through the Service Transition process prior to live service delivery. To take ownership of workload assigned through ITIL core processes (Incident, Problem, Change etc.) or the IT programme of work and ensuring that personal, team and customer SLA targets are achieved. To maintain the full suite of IT service standards, policies, procedures and knowledge articles with particular emphasis on Health & Safety, customer care, security and data protection. To support all the IT staff to deliver highly available services to the IT customers providing cover and support when necessary. To adhere to all relevant Company and IT policies and procedures. To undertake any other relevant duties appropriate to the grade, and commensurate with the post holder's skills and experience, as directed by the Servicedesk Manager and/or Group Head of IT. Required Qualifications & Professional Membership(s): Bachelor's degree or equivalent in an IT/related subject would be beneficial ITIL Foundation or a willingness to complete this is required Knowledge & Experience: Demonstrable first level support knowledge in the following key areas: Microsoft Server based Operating Systems and Azure Active Directory Microsoft Messaging Services (Exchange) Microsoft cloud technology stack Networks (WAN/LAN/Wireless) Mobile Device Management Security and Anti-Virus Skills & Personal Qualities: Organisational / problem solving skills Excellent communication skills, both verbal and written Ability to work independently, under pressure and to deadlines Excellent customer service skills
Please note that this role is an initial 12 FTC Role Purpose: To provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving IT calls and service requests within Service Level Targets to the required standards. Accountabilities: To provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving as many IT calls and service requests as possible within Service Level Targets Act as a single point of contract for the first line service delivery analysts, providing support and technical expertise, support to system end- users upon escalation, logging, updating and resolving calls within agreed service level targets and escalating to other teams as appropriate to meet business targets. Proactively share knowledge with peers, other team members including creation, updating and documenting procedures and solutions to defined standards. Suggest/contribute to ways of improving existing tasks and processes using current technology to support a culture of continuous improvement. Ensure that all calls are logged in the Service Desk with the relevant service level target applied. Carry out system/staff Adds, Deletes and Transfers in line with existing processes. Engage, and establish successful relationships with end- users, identifying ongoing opportunities for improving the User experience and maximising customer service. Skills & Experience: Previous experience of and ability to support: Microsoft Active Directory, Microsoft Exchange Outlook, Server and Microsoft Office 365 environment. Previous experience in Microsoft MCP, CompTIA+ and hold one or more relevant industry qualifications: Microsoft 365 Fundamentals, Microsoft MCNA, CompTIA. Strong communication and interpersonal skills. Logical thinker with strong analytical, problem solving and organisational skills. Demonstrates ability to work cooperatively alongside others to deliver team targets. Comprehensive hands-on experience in technical development and delivery, using industry recognised tools and methodologies. Apply now for an immediate interview.
May 20, 2024
Contractor
Please note that this role is an initial 12 FTC Role Purpose: To provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving IT calls and service requests within Service Level Targets to the required standards. Accountabilities: To provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving as many IT calls and service requests as possible within Service Level Targets Act as a single point of contract for the first line service delivery analysts, providing support and technical expertise, support to system end- users upon escalation, logging, updating and resolving calls within agreed service level targets and escalating to other teams as appropriate to meet business targets. Proactively share knowledge with peers, other team members including creation, updating and documenting procedures and solutions to defined standards. Suggest/contribute to ways of improving existing tasks and processes using current technology to support a culture of continuous improvement. Ensure that all calls are logged in the Service Desk with the relevant service level target applied. Carry out system/staff Adds, Deletes and Transfers in line with existing processes. Engage, and establish successful relationships with end- users, identifying ongoing opportunities for improving the User experience and maximising customer service. Skills & Experience: Previous experience of and ability to support: Microsoft Active Directory, Microsoft Exchange Outlook, Server and Microsoft Office 365 environment. Previous experience in Microsoft MCP, CompTIA+ and hold one or more relevant industry qualifications: Microsoft 365 Fundamentals, Microsoft MCNA, CompTIA. Strong communication and interpersonal skills. Logical thinker with strong analytical, problem solving and organisational skills. Demonstrates ability to work cooperatively alongside others to deliver team targets. Comprehensive hands-on experience in technical development and delivery, using industry recognised tools and methodologies. Apply now for an immediate interview.
3rd Line Support Engineer - Glasgow Hybrid - To 52k Lorien's client, a leading provider of managed hosting, cloud, and transformation services, is seeking a 3rd Line Support Engineer to join their Support team as they grow into the new year. If you have a strong technical support background, as well as a passion for all things third line, then this is the opportunity for you. In return, you'll enjoy working for an evolving and expanding organisation, hybrid model between home and their brand-new Glasgow city centre office, access to the latest tech, and much more, so look at the finer details below: About the role: This organisation works hard to empower their customers in the digital age, and as a 3rd Line Support professional, you'll care of everything from server configuration, network support to managing backups and monitoring networks and servers, as well as managing tasks in their datacentre. Working with a range of various technologies and software's, the 3rd Line Engineers are responsible for solving a broad area of technical issues, making sure a first-class service is always provided. About you: Strong background working with Windows and VMWare Well versed in technical customer support or helpdesk systems Knowledge of Windows Server 2008/2012/2016, IIS, Active Directory History working with RedHat/CentOS/Debian/CloudLinux, Citrix, Hyper-V, KVM Strong understanding of networking basics, OSI networking model Having previously worked with switch configurations RHCT and an MCSE/MCSA Server 2008/2012/2016 qualifications is desirable, but not essential History working within a datacentre is desirable but not essential This is a great opportunity to join a growing team at an exciting part of their history and be part of a collaborative environment where your expertise will be valued and rewarded. Apply now with your latest CV for immediate consideration. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
May 20, 2024
Full time
3rd Line Support Engineer - Glasgow Hybrid - To 52k Lorien's client, a leading provider of managed hosting, cloud, and transformation services, is seeking a 3rd Line Support Engineer to join their Support team as they grow into the new year. If you have a strong technical support background, as well as a passion for all things third line, then this is the opportunity for you. In return, you'll enjoy working for an evolving and expanding organisation, hybrid model between home and their brand-new Glasgow city centre office, access to the latest tech, and much more, so look at the finer details below: About the role: This organisation works hard to empower their customers in the digital age, and as a 3rd Line Support professional, you'll care of everything from server configuration, network support to managing backups and monitoring networks and servers, as well as managing tasks in their datacentre. Working with a range of various technologies and software's, the 3rd Line Engineers are responsible for solving a broad area of technical issues, making sure a first-class service is always provided. About you: Strong background working with Windows and VMWare Well versed in technical customer support or helpdesk systems Knowledge of Windows Server 2008/2012/2016, IIS, Active Directory History working with RedHat/CentOS/Debian/CloudLinux, Citrix, Hyper-V, KVM Strong understanding of networking basics, OSI networking model Having previously worked with switch configurations RHCT and an MCSE/MCSA Server 2008/2012/2016 qualifications is desirable, but not essential History working within a datacentre is desirable but not essential This is a great opportunity to join a growing team at an exciting part of their history and be part of a collaborative environment where your expertise will be valued and rewarded. Apply now with your latest CV for immediate consideration. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
IT Systems & Compliance Engineer Up to £40,000 + Benefits Sheffield / Hybrid / Remote For nearly two decades, our client has been delivering tailored Unix and Linux solutions for high-performance computing needs across various sectors in the UK & Ireland. They specialize in providing custom hardware, software, and services to address complex HPC, Storage, Cloud, and AI requirements. With their expertise and network of partners, they guide clients from initial planning stages to the implementation of comprehensive solutions, ensuring optimal performance and efficiency throughout the process. Your Role: Collaborate closely with our Technical Director to oversee, support, and maintain our corporate infrastructure, including mobile devices, laptops, servers, and cloud services. Your expertise will be crucial in ensuring compliance with Cyber Essentials and ISO27001 standards through technological and policy controls. Key Responsibilities: Lead Cyber Essentials and Cyber Essentials + compliance audits Support ISO27001 audits and other compliance requirements Maintain and architect corporate infrastructure, including servers, laptops, networks, and cloud services Develop and implement security measures in line with compliance standards Provide training and documentation for internal teams and authorized third parties Collaborate with various departments to ensure maximum uptime and resolve technical issues promptly Liaise with third-party vendors and suppliers Requirements: Experience with Cyber Essentials implementation and ISO27001 compliance management Hands-on experience managing a full stack IT infrastructure, including mobile devices, laptops, tablets, firewalls, Azure, and remote hosted servers Familiarity with MDM, ideally Microsoft Intune Knowledge of ITIL is desirable Proficiency in Windows desktop/server environments with some Linux experience Progression Our client is a rapidly growing business and support employees, you will be given the opportunity to develop into either a more senior member of the Storage team or should you wish to develop your skills outside of this department and move into other departments providing our customers with excellent service then this will be supported. Benefits Pension Scheme: There is a company & personal % contribution to the pension scheme We operate a pension salary sacrifice scheme where you agree to exchange part of your gross salary for a pension contribution. This is a tax-efficient way to make extra contributions to your pension and you will pay lower national insurance contributions on your reduced salary. Corporate Health Scheme: After completion of the six-month probationary period, candidates will be invited to join the company s corporate health scheme including BUPA and Westfield Health. Life cover and critical illness cover will also be offered at this time. Training: Full on-going training will be provided by our client in accordance to meet the required skills for the job. Annual Holidays : Annual entitlement will be 25 working days plus bank holidays (1 day earned per year of service up to 30 days) Cycle to work scheme: The scheme is run via a salary sacrifice meaning employees will not pay tax and National Insurance contributions on the monthly fees this saves between 26% - 43.25% on a new bike and accessories. This reduced cost is simply deducted out of payslip over 12 months. Electric Car Scheme: The scheme is run via a salary sacrifice meaning employees will not pay tax and National Insurance contributions on the monthly fees this saves between 30% - 60% on a new electric car and accessories. This reduced cost is simply deducted out of payslip over 12 months. Bonus: 5% annual bonus based on personal & company performance
May 20, 2024
Full time
IT Systems & Compliance Engineer Up to £40,000 + Benefits Sheffield / Hybrid / Remote For nearly two decades, our client has been delivering tailored Unix and Linux solutions for high-performance computing needs across various sectors in the UK & Ireland. They specialize in providing custom hardware, software, and services to address complex HPC, Storage, Cloud, and AI requirements. With their expertise and network of partners, they guide clients from initial planning stages to the implementation of comprehensive solutions, ensuring optimal performance and efficiency throughout the process. Your Role: Collaborate closely with our Technical Director to oversee, support, and maintain our corporate infrastructure, including mobile devices, laptops, servers, and cloud services. Your expertise will be crucial in ensuring compliance with Cyber Essentials and ISO27001 standards through technological and policy controls. Key Responsibilities: Lead Cyber Essentials and Cyber Essentials + compliance audits Support ISO27001 audits and other compliance requirements Maintain and architect corporate infrastructure, including servers, laptops, networks, and cloud services Develop and implement security measures in line with compliance standards Provide training and documentation for internal teams and authorized third parties Collaborate with various departments to ensure maximum uptime and resolve technical issues promptly Liaise with third-party vendors and suppliers Requirements: Experience with Cyber Essentials implementation and ISO27001 compliance management Hands-on experience managing a full stack IT infrastructure, including mobile devices, laptops, tablets, firewalls, Azure, and remote hosted servers Familiarity with MDM, ideally Microsoft Intune Knowledge of ITIL is desirable Proficiency in Windows desktop/server environments with some Linux experience Progression Our client is a rapidly growing business and support employees, you will be given the opportunity to develop into either a more senior member of the Storage team or should you wish to develop your skills outside of this department and move into other departments providing our customers with excellent service then this will be supported. Benefits Pension Scheme: There is a company & personal % contribution to the pension scheme We operate a pension salary sacrifice scheme where you agree to exchange part of your gross salary for a pension contribution. This is a tax-efficient way to make extra contributions to your pension and you will pay lower national insurance contributions on your reduced salary. Corporate Health Scheme: After completion of the six-month probationary period, candidates will be invited to join the company s corporate health scheme including BUPA and Westfield Health. Life cover and critical illness cover will also be offered at this time. Training: Full on-going training will be provided by our client in accordance to meet the required skills for the job. Annual Holidays : Annual entitlement will be 25 working days plus bank holidays (1 day earned per year of service up to 30 days) Cycle to work scheme: The scheme is run via a salary sacrifice meaning employees will not pay tax and National Insurance contributions on the monthly fees this saves between 26% - 43.25% on a new bike and accessories. This reduced cost is simply deducted out of payslip over 12 months. Electric Car Scheme: The scheme is run via a salary sacrifice meaning employees will not pay tax and National Insurance contributions on the monthly fees this saves between 30% - 60% on a new electric car and accessories. This reduced cost is simply deducted out of payslip over 12 months. Bonus: 5% annual bonus based on personal & company performance