Role: Senior Project Manager Salary: £40k-£45k plus £5k car allowance Job Status: Permanent/Full-Time Location: Birmingham and surrounding areas, and up to Manchester. Being centrally based would be ideal Vacancy Reference: VR/05118 Role Description: Bridge Recruitment are currently networking for a Senior Project Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers nationally. They are committed to the health and wellbeing of their employees and always strive to invest in the latest technology in order to provide a best-in-class service to their clients. As Senior Project Manager, you will be responsible for coordinating teams of technicians to deliver the required level of service to customers. You will work closely with Operations, Helpdesk and Commercial teams to assess jobs and ensure the correct skills and tools are in place throughout the project. The ideal Senior Project Manager will have proven experience in the FM cleaning sector, will be flexible to support the needs of the business and will be highly customer focused. Responsibilities: Pre organisation project ensuring right equipment and tools are on site as part of commencement Start project team on day one of project ensuring full specifications is debriefed to lead, all project team are debriefed and RAMS are fully read and signed by all Attend clients sites to assess and estimate costs for delivering a project with timelines Meet and update customers on the progress of all works agree date of meeting prior to project commencing Identify solutions to reduce time and cost in all areas such as equipment hire and labour Monitor productivity levels of labour on jobs and ensure that it meets the planning schedule Be competent at working with Excel and planning tools to monitor progress of projects Ensure that the Health & Safety requirements are implemented and adhered to by all staff Check all jobs have correct information on Jobwatch (CRM) prior to commencement of work Liaise with Helpdesk/Commercial to ensure project is completed correctly prior to invoicing Check all staff have the appropriate PPE and that risk assessments have been read in full Requirements: Previous experience in the FM cleaning sector is desirable Good understanding on pricing jobs in the specialist cleaning industry Held senior technician/supervisory roles in the service industry Ability to establish and maintain good client relationships, both internally and externally Understands and agreeable to work different hours/shifts to include nights/weekends Excellent communication skills (verbal and written) Highly customer focused and always looking to deliver a high quality of service for clients Capable of delegating duties and tasks to other staff and monitoring performance Flexible and able to react quickly to the needs of the customer and the company Ability to deliver quality results under pressure and prioritise work Competence in Microsoft Office products especially Outlook, Word and Excel Excellent time management skills and ability to prioritise a demanding workload Ability to hold employee and client information in the strictest confidence Certification in IPAF/PASMA and CSCS Qualifications in Health and Safety such as IOSH desirable but not essential Competent level of maths and English qualification
May 17, 2024
Full time
Role: Senior Project Manager Salary: £40k-£45k plus £5k car allowance Job Status: Permanent/Full-Time Location: Birmingham and surrounding areas, and up to Manchester. Being centrally based would be ideal Vacancy Reference: VR/05118 Role Description: Bridge Recruitment are currently networking for a Senior Project Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers nationally. They are committed to the health and wellbeing of their employees and always strive to invest in the latest technology in order to provide a best-in-class service to their clients. As Senior Project Manager, you will be responsible for coordinating teams of technicians to deliver the required level of service to customers. You will work closely with Operations, Helpdesk and Commercial teams to assess jobs and ensure the correct skills and tools are in place throughout the project. The ideal Senior Project Manager will have proven experience in the FM cleaning sector, will be flexible to support the needs of the business and will be highly customer focused. Responsibilities: Pre organisation project ensuring right equipment and tools are on site as part of commencement Start project team on day one of project ensuring full specifications is debriefed to lead, all project team are debriefed and RAMS are fully read and signed by all Attend clients sites to assess and estimate costs for delivering a project with timelines Meet and update customers on the progress of all works agree date of meeting prior to project commencing Identify solutions to reduce time and cost in all areas such as equipment hire and labour Monitor productivity levels of labour on jobs and ensure that it meets the planning schedule Be competent at working with Excel and planning tools to monitor progress of projects Ensure that the Health & Safety requirements are implemented and adhered to by all staff Check all jobs have correct information on Jobwatch (CRM) prior to commencement of work Liaise with Helpdesk/Commercial to ensure project is completed correctly prior to invoicing Check all staff have the appropriate PPE and that risk assessments have been read in full Requirements: Previous experience in the FM cleaning sector is desirable Good understanding on pricing jobs in the specialist cleaning industry Held senior technician/supervisory roles in the service industry Ability to establish and maintain good client relationships, both internally and externally Understands and agreeable to work different hours/shifts to include nights/weekends Excellent communication skills (verbal and written) Highly customer focused and always looking to deliver a high quality of service for clients Capable of delegating duties and tasks to other staff and monitoring performance Flexible and able to react quickly to the needs of the customer and the company Ability to deliver quality results under pressure and prioritise work Competence in Microsoft Office products especially Outlook, Word and Excel Excellent time management skills and ability to prioritise a demanding workload Ability to hold employee and client information in the strictest confidence Certification in IPAF/PASMA and CSCS Qualifications in Health and Safety such as IOSH desirable but not essential Competent level of maths and English qualification
Second Line Technician needed to cover one of our clients Schools in the Esher area. We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area. This is an exciting op portunity for a Technician to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Take a lead role supporting multiple remote sites personally, working solo. Connect-up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install all software applications as required. Perform set-up and checking of networked PC's. Perform maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket-based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more, we would love to hear from you.
May 17, 2024
Full time
Second Line Technician needed to cover one of our clients Schools in the Esher area. We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area. This is an exciting op portunity for a Technician to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Take a lead role supporting multiple remote sites personally, working solo. Connect-up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install all software applications as required. Perform set-up and checking of networked PC's. Perform maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket-based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more, we would love to hear from you.
Monday - Friday 8.30am-6.00pm 20 days holiday + BH Salary: up to 28k DOE A fantastic opportunity has arisen to join a successful business who offer IT solutions to a range of SME and Blue Chip clients. As the 2nd Line Support Engineer you will be joining a warm friendly team in a vibrant office environment, you will be providing IT support to customers remotely and also attending client site. As the ICT Technician you will act as a first point of call for technical problems raised with the Customer Support Manager. Provide first-line support to customer queries and requests for help via telephone. As the ICT Technician you will route calls to members of the technical team as appropriate, based on the problem and the skill-sets available. Provide on-site assistance to Senior Engineers as needed, and deal with on-site problems if Senior Engineers are not available. Perform specific tasks or projects as allocated by the Director or a Senior Engineer As the ICT Technician you will attend customer sites to perform network audits and pro-active inspections. Monitor alerts from customer systems (particularly servers and backup systems) and deal with issues that may arise. Ensure that customer technical documentation is kept accurate and up to date in the approved format. Develop your own skillset to embrace new technologies. Assist with the professional development of Junior Engineers. As the ICT Technician you will Install well-functioning LAN/WAN and other networks and management of systems, e.g. servers on those networks. Manage security options and software in computers and networks to maintain privacy and protection from attacks. As the ICT Technician you will perform regular upgrades to ensure systems remain updated. Troubleshoot system failures or bugs and provide solutions to restore functionality. Arrange maintenance sessions to discover and mend inefficiencies. Keep records of repairs and fixes for future reference. Offer timely technical support and teach users how to utilize computers correctly. Candidate Requirements A proven experience working as an IT Engineer, IT Support, 2nd Line Engineer, ICT Support, IT Technician, Helpdesk or similar role is essential Strong knowledge & experience of Windows Servers, Virtualisation, Networks, backup management, Active Directory, DNS and Firewalls Exceptional customer facing skills Full clean driving license due to travelling to customer sites
May 17, 2024
Full time
Monday - Friday 8.30am-6.00pm 20 days holiday + BH Salary: up to 28k DOE A fantastic opportunity has arisen to join a successful business who offer IT solutions to a range of SME and Blue Chip clients. As the 2nd Line Support Engineer you will be joining a warm friendly team in a vibrant office environment, you will be providing IT support to customers remotely and also attending client site. As the ICT Technician you will act as a first point of call for technical problems raised with the Customer Support Manager. Provide first-line support to customer queries and requests for help via telephone. As the ICT Technician you will route calls to members of the technical team as appropriate, based on the problem and the skill-sets available. Provide on-site assistance to Senior Engineers as needed, and deal with on-site problems if Senior Engineers are not available. Perform specific tasks or projects as allocated by the Director or a Senior Engineer As the ICT Technician you will attend customer sites to perform network audits and pro-active inspections. Monitor alerts from customer systems (particularly servers and backup systems) and deal with issues that may arise. Ensure that customer technical documentation is kept accurate and up to date in the approved format. Develop your own skillset to embrace new technologies. Assist with the professional development of Junior Engineers. As the ICT Technician you will Install well-functioning LAN/WAN and other networks and management of systems, e.g. servers on those networks. Manage security options and software in computers and networks to maintain privacy and protection from attacks. As the ICT Technician you will perform regular upgrades to ensure systems remain updated. Troubleshoot system failures or bugs and provide solutions to restore functionality. Arrange maintenance sessions to discover and mend inefficiencies. Keep records of repairs and fixes for future reference. Offer timely technical support and teach users how to utilize computers correctly. Candidate Requirements A proven experience working as an IT Engineer, IT Support, 2nd Line Engineer, ICT Support, IT Technician, Helpdesk or similar role is essential Strong knowledge & experience of Windows Servers, Virtualisation, Networks, backup management, Active Directory, DNS and Firewalls Exceptional customer facing skills Full clean driving license due to travelling to customer sites
Senior IT Technician - Daventry - £28K-£32K A Senior IT Support Engineer with good working knowledge of Windows server, Offfice 365, and strong network troubleshooting is required to join a close-knit, well-established MSP to support their school-based clients. DBS checks will be undertaken before starting this role. This is an autonomous, flexible role which varies of meeting day-to-day client needs in person, whilst being remotely supporting by the wider team from the head office. No two days are the same, visiting different sites mainly around Daventry, Rugby, and surrounding areas. Key Skills Required: Previous escalation support e.g. 2nd Line Windows Server administration & troubleshooting Office 365 Admin, Exchange Active Directory General networking troubleshooting - TCP/IP, DNS, DHCP Mobile device support - iOS/Android Full UK Drivers licence is essential This is a customer-facing role working with a approachable, friendly and supportive management team. As a business, they are company-wide a team of 15 who encourage active learning and support their staff to develop towards their goals through on the job and online learning. Roles and responsibilities: Serve as the IT technical support contact for your designated locations Offer a welcoming and helpful service to customers and clients Address, advise, and assist clients with IT-related problems Execute tasks and requests as instructed by your supervisor Collaborate with current technicians to deepen your role understanding Advance projects and support migrations at client locations Conduct routine maintenance and checks, both in-person and remotely Resolve issues remotely using the company's helpdesk system Provide telephone support when needed Visit other client sites as necessary DBS checks will be undertaken before starting this role With this opportunity, you will achieve Starting salary up to £32K DOE 30 days annual leave Fuel expenses Contributory pension scheme Team days - trips away Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server 2nd line, IT Support, IT Helpdesk, Cloud, Azure, IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Education, Daventry, Coventry, Birmingham, Rugby, Leamington Spa Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
May 17, 2024
Full time
Senior IT Technician - Daventry - £28K-£32K A Senior IT Support Engineer with good working knowledge of Windows server, Offfice 365, and strong network troubleshooting is required to join a close-knit, well-established MSP to support their school-based clients. DBS checks will be undertaken before starting this role. This is an autonomous, flexible role which varies of meeting day-to-day client needs in person, whilst being remotely supporting by the wider team from the head office. No two days are the same, visiting different sites mainly around Daventry, Rugby, and surrounding areas. Key Skills Required: Previous escalation support e.g. 2nd Line Windows Server administration & troubleshooting Office 365 Admin, Exchange Active Directory General networking troubleshooting - TCP/IP, DNS, DHCP Mobile device support - iOS/Android Full UK Drivers licence is essential This is a customer-facing role working with a approachable, friendly and supportive management team. As a business, they are company-wide a team of 15 who encourage active learning and support their staff to develop towards their goals through on the job and online learning. Roles and responsibilities: Serve as the IT technical support contact for your designated locations Offer a welcoming and helpful service to customers and clients Address, advise, and assist clients with IT-related problems Execute tasks and requests as instructed by your supervisor Collaborate with current technicians to deepen your role understanding Advance projects and support migrations at client locations Conduct routine maintenance and checks, both in-person and remotely Resolve issues remotely using the company's helpdesk system Provide telephone support when needed Visit other client sites as necessary DBS checks will be undertaken before starting this role With this opportunity, you will achieve Starting salary up to £32K DOE 30 days annual leave Fuel expenses Contributory pension scheme Team days - trips away Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server 2nd line, IT Support, IT Helpdesk, Cloud, Azure, IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Education, Daventry, Coventry, Birmingham, Rugby, Leamington Spa Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Job Role: IT Operations Manager Location: Sheffield Salary: 35,000 - 50,000 D.O.E Overview: Seeking an experienced IT Technician or IT Manager to oversee the management, installation, maintenance, availability, and integrity of the technical infrastructure. The role involves leading a team, enhancing system effectiveness, and managing the budget. Key Responsibilities: Lead and manage a team of technical staff. Refine and deliver the digital strategy. Manage and oversee the technical helpdesk system, ensuring all support requests are addressed according to established procedures. Support, maintain, and manage a wide range of technical systems. Deliver day-to-day technical support to all users, addressing ongoing issues. Manage operational relationships with third-party contractors, ensuring clear communication and resolution of issues, and adherence to Service Level Agreements. Promote good technical practices among users and ensure appropriate use of equipment. Play a leading role in annual planning processes, including budget development, business continuity, and disaster recovery. Ensure effective stewardship of resources through regular auditing and hardware management. Collaborate with business support, and e-Learning staff to understand and support ongoing technology requirements. Analyse hardware and software requests to recommend appropriate solutions. Manage the annual budget, ensuring procurement processes are followed and relevant records are maintained. Maintain an up-to-date asset register for tracking assets. Keep policies and procedural documentation current, including maintenance contracts and warranties. Report monthly to senior leadership on operations and development work. Ensure troubleshooting is conducted and documented before escalating incidents. Maintain backup of electronic data. Ensure compliance with security requirements and implement robust processes. Manage the implementation and testing of new systems. Support centrally managed projects to ensure effective implementation, monitoring, and evaluation. Manage and maintain communication systems. Collaborate with third-party suppliers to resolve faults or install new systems. Develop and test disaster recovery platforms and procedures in conjunction with the Security and Compliance Manager. Drive personal and team professional development in line with the organization's requirements. Work closely with e-Learning, Premises Manager, and other staff to implement the digital strategy. Manage a development group to monitor and evaluate the effectiveness of technical usage. Identify and address barriers to staff development and project progression. Decision-Making Responsibilities: Evaluate and influence the impacts of decisions made. Make recommendations on appropriate systems to meet strategic objectives in consultation with senior leadership. Determine the most appropriate technology solutions and investments. Make budgetary decisions and decide on escalations when necessary. Experience required. Extensive technical expertise Proven experience with server and network infrastructure Proven experience in designing technical systems Experience managing a Google Workspace environment Experience managing third-party service providers Skilled in diagnosing and resolving technical issues Experience implementing technical solutions Experience leading a technical team In-depth knowledge of hardware and software Familiarity with project management methodology Experience deploying and managing a mixed device environment (Windows, Chromebooks, and mobile devices) Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
May 17, 2024
Full time
Job Role: IT Operations Manager Location: Sheffield Salary: 35,000 - 50,000 D.O.E Overview: Seeking an experienced IT Technician or IT Manager to oversee the management, installation, maintenance, availability, and integrity of the technical infrastructure. The role involves leading a team, enhancing system effectiveness, and managing the budget. Key Responsibilities: Lead and manage a team of technical staff. Refine and deliver the digital strategy. Manage and oversee the technical helpdesk system, ensuring all support requests are addressed according to established procedures. Support, maintain, and manage a wide range of technical systems. Deliver day-to-day technical support to all users, addressing ongoing issues. Manage operational relationships with third-party contractors, ensuring clear communication and resolution of issues, and adherence to Service Level Agreements. Promote good technical practices among users and ensure appropriate use of equipment. Play a leading role in annual planning processes, including budget development, business continuity, and disaster recovery. Ensure effective stewardship of resources through regular auditing and hardware management. Collaborate with business support, and e-Learning staff to understand and support ongoing technology requirements. Analyse hardware and software requests to recommend appropriate solutions. Manage the annual budget, ensuring procurement processes are followed and relevant records are maintained. Maintain an up-to-date asset register for tracking assets. Keep policies and procedural documentation current, including maintenance contracts and warranties. Report monthly to senior leadership on operations and development work. Ensure troubleshooting is conducted and documented before escalating incidents. Maintain backup of electronic data. Ensure compliance with security requirements and implement robust processes. Manage the implementation and testing of new systems. Support centrally managed projects to ensure effective implementation, monitoring, and evaluation. Manage and maintain communication systems. Collaborate with third-party suppliers to resolve faults or install new systems. Develop and test disaster recovery platforms and procedures in conjunction with the Security and Compliance Manager. Drive personal and team professional development in line with the organization's requirements. Work closely with e-Learning, Premises Manager, and other staff to implement the digital strategy. Manage a development group to monitor and evaluate the effectiveness of technical usage. Identify and address barriers to staff development and project progression. Decision-Making Responsibilities: Evaluate and influence the impacts of decisions made. Make recommendations on appropriate systems to meet strategic objectives in consultation with senior leadership. Determine the most appropriate technology solutions and investments. Make budgetary decisions and decide on escalations when necessary. Experience required. Extensive technical expertise Proven experience with server and network infrastructure Proven experience in designing technical systems Experience managing a Google Workspace environment Experience managing third-party service providers Skilled in diagnosing and resolving technical issues Experience implementing technical solutions Experience leading a technical team In-depth knowledge of hardware and software Familiarity with project management methodology Experience deploying and managing a mixed device environment (Windows, Chromebooks, and mobile devices) Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
A Senior 1st Line Infrastructure Support Engineer with at least 2 years of network administration experience is needed to join the team at this leading provider of economic data based in London on a full-time basis. Since 1994, this company has been helping the global financial community to make informed decisions with high-quality securities reference data, corporate actions, end-of-day pricing and economic data services. This is a hybrid role between the first and second line within the Infrastructure Team. It is responsible for supporting and maintaining the company's IT systems with basic networking skills and providing efficient support to all business users. The ideal candidate for this position must possess at least two years of experience in network administration or equivalent. This is an excellent opportunity to progress your career with a well-established company! About the Role Working as part of the team, this position is responsible for 3 activities: 1) resolving any IT-related faults quickly and efficiently in line with SLAs, which includes a broad range of queries; 2) Using first-level networking skills, assisting in support of servers, switches, firewalls; 3) Support Active Directory (AD) on-premise and Azure. Your key role will be to provide end-user support and maintain computers, servers, and networks. You will be expected to grow by continually staying current on new best practices and technical advances or techniques. Key Responsibilities: Provide effective IT support services both onsite and remotely Ensure that all incidents are closed within service level agreement times Ensure that all installations are completed in a timely and professional fashion Maintaining computers, servers, and networks Meet deadlines as specified for each task Collaborate with customers and internal teams to ensure operational and service excellence is delivered and maintained Support and maintain Microsoft 365 Solutions and Google Workspace Solutions. Work with Computers, servers, and networks Escalate IT issues within the team where necessary Set-up and configuration of new laptops and desktops Installation of authorised software for laptops and desktops Troubleshoot desktop and system problems, diagnose and solve hardware/software Incidents/problems Contribute to infrastructure and security policies, processes and procedures Install, maintain, and support new applications Work to SLA thresholds for incident(s), request(s), and problem(s) Performance monitoring as requested. Antivirus installation to desktops and laptops Report of faults within the helpdesk system Patch as required network and phones. Diagnose and resolve basic technical issues. Provide support for MAC computers. Provide support for mobile devices. Project-based weekend work for performing system upgrades. Perform any other reasonable duties consistent with the role as required. Required Experience: Technical certification in network admin or equivalent Demonstrated IT support and Infrastructure required 2 years minimum as a network administrator Desirable Experience: AAS, BSc Computer Science, Engineering CISCO or Watchguard Certification Certifications in Microsoft and/or Linux Servers Required Skills: CISCO Networks (switches and firewalls) Familiarity with Microsoft Servers 2012 and up Knowledge and experience with Microsoft 365 applications, Active Directory (legacy) and Azure, and Microsoft Windows Server Administration Use of Incident Management Systems such as FreshService Solid English communication skills, both verbal and written. Ability and desire to quickly learn new technologies and tools Ability to effectively respond to a dynamically changing work environment Able to understand and articulate short and long-term fixes to technical solutions Desirable Skills: Conscientious person with ability to pay close attention to details. Knowledge of and experience with Linux (Ubuntu, Red Hat, CentOS). Knowledge of and experience with AWS, Google Cloud. Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Help Desk Technician, IT Support Specialist, Senior Network Engineer, System Administrator, IT Helpdesk Engineer, Technical Support Engineer, Senior First Line Support Analyst, Desktop Support Technician, and IT Service Desk Technician may also be considered. IND123
May 15, 2024
Full time
A Senior 1st Line Infrastructure Support Engineer with at least 2 years of network administration experience is needed to join the team at this leading provider of economic data based in London on a full-time basis. Since 1994, this company has been helping the global financial community to make informed decisions with high-quality securities reference data, corporate actions, end-of-day pricing and economic data services. This is a hybrid role between the first and second line within the Infrastructure Team. It is responsible for supporting and maintaining the company's IT systems with basic networking skills and providing efficient support to all business users. The ideal candidate for this position must possess at least two years of experience in network administration or equivalent. This is an excellent opportunity to progress your career with a well-established company! About the Role Working as part of the team, this position is responsible for 3 activities: 1) resolving any IT-related faults quickly and efficiently in line with SLAs, which includes a broad range of queries; 2) Using first-level networking skills, assisting in support of servers, switches, firewalls; 3) Support Active Directory (AD) on-premise and Azure. Your key role will be to provide end-user support and maintain computers, servers, and networks. You will be expected to grow by continually staying current on new best practices and technical advances or techniques. Key Responsibilities: Provide effective IT support services both onsite and remotely Ensure that all incidents are closed within service level agreement times Ensure that all installations are completed in a timely and professional fashion Maintaining computers, servers, and networks Meet deadlines as specified for each task Collaborate with customers and internal teams to ensure operational and service excellence is delivered and maintained Support and maintain Microsoft 365 Solutions and Google Workspace Solutions. Work with Computers, servers, and networks Escalate IT issues within the team where necessary Set-up and configuration of new laptops and desktops Installation of authorised software for laptops and desktops Troubleshoot desktop and system problems, diagnose and solve hardware/software Incidents/problems Contribute to infrastructure and security policies, processes and procedures Install, maintain, and support new applications Work to SLA thresholds for incident(s), request(s), and problem(s) Performance monitoring as requested. Antivirus installation to desktops and laptops Report of faults within the helpdesk system Patch as required network and phones. Diagnose and resolve basic technical issues. Provide support for MAC computers. Provide support for mobile devices. Project-based weekend work for performing system upgrades. Perform any other reasonable duties consistent with the role as required. Required Experience: Technical certification in network admin or equivalent Demonstrated IT support and Infrastructure required 2 years minimum as a network administrator Desirable Experience: AAS, BSc Computer Science, Engineering CISCO or Watchguard Certification Certifications in Microsoft and/or Linux Servers Required Skills: CISCO Networks (switches and firewalls) Familiarity with Microsoft Servers 2012 and up Knowledge and experience with Microsoft 365 applications, Active Directory (legacy) and Azure, and Microsoft Windows Server Administration Use of Incident Management Systems such as FreshService Solid English communication skills, both verbal and written. Ability and desire to quickly learn new technologies and tools Ability to effectively respond to a dynamically changing work environment Able to understand and articulate short and long-term fixes to technical solutions Desirable Skills: Conscientious person with ability to pay close attention to details. Knowledge of and experience with Linux (Ubuntu, Red Hat, CentOS). Knowledge of and experience with AWS, Google Cloud. Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Help Desk Technician, IT Support Specialist, Senior Network Engineer, System Administrator, IT Helpdesk Engineer, Technical Support Engineer, Senior First Line Support Analyst, Desktop Support Technician, and IT Service Desk Technician may also be considered. IND123
Our technology focussed secondary school and sixth form are looking for a Senior IT Helpdesk Technician to join the team in providing second line support for staff, students, parents and other stake holders This is a fantastic developmental opportunity for anyone who is keen to develop their existing skills in a wide range of technologies whilst working in a highly successful, technology focussed environment.You will need a minimum of level 3, or preferably level 4 in an IT related subject (A-Levels/ BTEC or apprenticeship) At least 2 years' experience in a relevant IT role - education sector would be a bonus.The postholder will join a dynamic, friendly, and supportive team within a school that is known for being an investor in people and technology. The successful candidate will be working with a broad range of technologies including:Office 365 and Azure ADiOS and MacOSMobile Device Management (Microsoft Intune)Windows Server (2019/2022) and Desktop (10/11)PowerShellVirtual Servers (vSphere & VMWare)Wired and Wireless Networks (Aruba, Cisco and VLANs)VOIP Telephony (3CX)Filtering, Firewall and VPN (Smoothwall)CCTV (Hikvision)Mobile Device Management (Intune and Mostyle)Door Control (Paxton and IDStore)Active Directory, DNS, DHCP, Group PolicyPrint Management (PaperCut MF)Classroom TechnologiesUnderstanding of networking principlesKnowledge of:Windows 10/11 Desktop SupportWindows Server 2019/2022 ServerVirtual Machines (ideally VMWare and/or Hyper-V)Active Directory, DNS, DHCP, and Group PolicyWired & Wireless Networking (ideally Aruba and/or Cisco)Switching and routing, VLANS, wireless networkingMobile Device Management (ideally Microsoft Intune and/or Mosyle)MacOS and iOSPrint Management (ideally PaperCut MF)VOIP (ideally 3CX)Door Access Control (ideally Paxton and/or IDStore)Firewalls, Filtering and VPNs (ideally Smoothwall)CCTV (ideally Hikvision)PowerShell and Scripting
May 15, 2024
Full time
Our technology focussed secondary school and sixth form are looking for a Senior IT Helpdesk Technician to join the team in providing second line support for staff, students, parents and other stake holders This is a fantastic developmental opportunity for anyone who is keen to develop their existing skills in a wide range of technologies whilst working in a highly successful, technology focussed environment.You will need a minimum of level 3, or preferably level 4 in an IT related subject (A-Levels/ BTEC or apprenticeship) At least 2 years' experience in a relevant IT role - education sector would be a bonus.The postholder will join a dynamic, friendly, and supportive team within a school that is known for being an investor in people and technology. The successful candidate will be working with a broad range of technologies including:Office 365 and Azure ADiOS and MacOSMobile Device Management (Microsoft Intune)Windows Server (2019/2022) and Desktop (10/11)PowerShellVirtual Servers (vSphere & VMWare)Wired and Wireless Networks (Aruba, Cisco and VLANs)VOIP Telephony (3CX)Filtering, Firewall and VPN (Smoothwall)CCTV (Hikvision)Mobile Device Management (Intune and Mostyle)Door Control (Paxton and IDStore)Active Directory, DNS, DHCP, Group PolicyPrint Management (PaperCut MF)Classroom TechnologiesUnderstanding of networking principlesKnowledge of:Windows 10/11 Desktop SupportWindows Server 2019/2022 ServerVirtual Machines (ideally VMWare and/or Hyper-V)Active Directory, DNS, DHCP, and Group PolicyWired & Wireless Networking (ideally Aruba and/or Cisco)Switching and routing, VLANS, wireless networkingMobile Device Management (ideally Microsoft Intune and/or Mosyle)MacOS and iOSPrint Management (ideally PaperCut MF)VOIP (ideally 3CX)Door Access Control (ideally Paxton and/or IDStore)Firewalls, Filtering and VPNs (ideally Smoothwall)CCTV (ideally Hikvision)PowerShell and Scripting
Hays Specialist Recruitment - Education
City, Manchester
Your new company This multi-academy trust has a number of sites across the Greater Manchester area, having experienced significant growth over recent years and with further expansion plans to add additional sites in September 2024. It is therefore imperative for the MAT that the right individuals are employed, to allow this growth and ensure high standards across the trust. The IT Director has approached Hays seeking an IT Team Leader to join the trust on a permanent basis, overseeing IT operations across 2 sites. The trust can offer further progression for the right individual as they continue to grow, and they have a very low staff turnover, therefore demonstrating their commitment to the development of staff. Having worked with the trust for a significant period of time, it is clear that they are very focused on both raising standards and ensuring these standards are maintained, and it is clear that the trust will continue to grow, offering further career opportunities. Your new role Reporting to the IT Director, you will be responsible for overseeing IT operations across 2 schools in Greater Manchester, working closely with IT staff based at both sites and the wider central IT team to ensure a proactive IT service. As IT Team Leader, you will be responsible for managing the IT Technicians based at each site, whilst managing and delivering IT projects across the schools and providing a high level of IT support to staff and pupils. On a daily basis, this will involve ensuring that the 1st and 2nd line support is of high quality, providing hardware, software and networking support across the school, and ensuring all helpdesk requests are responded to efficiently. This will also involve support for AV equipment, as well as bespoke educational technologies such as MIS systems and interactive whiteboards etc. You will handle any escalated queries which are raised by the 1st line technicians, providing advice and expertise, allowing you to upskill the technicians and progress their skill set. As IT Team Leader, you will also attend central IT team meetings to be kept up to date on trust wide IT projects and report on the progress of delivery of these projects and provide reports on the IT provision in schools. Furthermore, you will take responsibility for the auditing of IT information across the 2 schools, whilst also having a strong focus on cybersecurity across both sites. From a staff management perspective, you will be managing 3-4 individuals on a daily basis, and it is therefore important that you are able to travel to both sites in the Manchester area. What you'll need to succeed In order to be successful in securing this position, you will possess significant IT support experience, ideally with experience in the education sector, and you will be looking for a role which encompasses leadership responsibilities. Should you be a Senior Technician looking for your next step, or be an IT Team Leader/Manager looking for a role with a growing trust, this role will allow further training and progression opportunities. The trust are keen to appoint someone who is confident technically and who can further develop and inspire the first line technicians, therefore a passion for working in IT in the education sector is essential. What you'll get in return In return, you will be paid a competitive salary of between 35,000 and 37,500 and will be joining a growing trust which will provide support for further training. You will be working closely with an experienced IT Director who will support you in furthering your career, and you will become an integral part of the central IT team. In addition, you will receive 26 days holiday, rising to 31, as well as additional benefits such as a cycle to work scheme, access to a benefits portal and a local government pension scheme. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 15, 2024
Full time
Your new company This multi-academy trust has a number of sites across the Greater Manchester area, having experienced significant growth over recent years and with further expansion plans to add additional sites in September 2024. It is therefore imperative for the MAT that the right individuals are employed, to allow this growth and ensure high standards across the trust. The IT Director has approached Hays seeking an IT Team Leader to join the trust on a permanent basis, overseeing IT operations across 2 sites. The trust can offer further progression for the right individual as they continue to grow, and they have a very low staff turnover, therefore demonstrating their commitment to the development of staff. Having worked with the trust for a significant period of time, it is clear that they are very focused on both raising standards and ensuring these standards are maintained, and it is clear that the trust will continue to grow, offering further career opportunities. Your new role Reporting to the IT Director, you will be responsible for overseeing IT operations across 2 schools in Greater Manchester, working closely with IT staff based at both sites and the wider central IT team to ensure a proactive IT service. As IT Team Leader, you will be responsible for managing the IT Technicians based at each site, whilst managing and delivering IT projects across the schools and providing a high level of IT support to staff and pupils. On a daily basis, this will involve ensuring that the 1st and 2nd line support is of high quality, providing hardware, software and networking support across the school, and ensuring all helpdesk requests are responded to efficiently. This will also involve support for AV equipment, as well as bespoke educational technologies such as MIS systems and interactive whiteboards etc. You will handle any escalated queries which are raised by the 1st line technicians, providing advice and expertise, allowing you to upskill the technicians and progress their skill set. As IT Team Leader, you will also attend central IT team meetings to be kept up to date on trust wide IT projects and report on the progress of delivery of these projects and provide reports on the IT provision in schools. Furthermore, you will take responsibility for the auditing of IT information across the 2 schools, whilst also having a strong focus on cybersecurity across both sites. From a staff management perspective, you will be managing 3-4 individuals on a daily basis, and it is therefore important that you are able to travel to both sites in the Manchester area. What you'll need to succeed In order to be successful in securing this position, you will possess significant IT support experience, ideally with experience in the education sector, and you will be looking for a role which encompasses leadership responsibilities. Should you be a Senior Technician looking for your next step, or be an IT Team Leader/Manager looking for a role with a growing trust, this role will allow further training and progression opportunities. The trust are keen to appoint someone who is confident technically and who can further develop and inspire the first line technicians, therefore a passion for working in IT in the education sector is essential. What you'll get in return In return, you will be paid a competitive salary of between 35,000 and 37,500 and will be joining a growing trust which will provide support for further training. You will be working closely with an experienced IT Director who will support you in furthering your career, and you will become an integral part of the central IT team. In addition, you will receive 26 days holiday, rising to 31, as well as additional benefits such as a cycle to work scheme, access to a benefits portal and a local government pension scheme. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Get Staffed Online Recruitment Limited
Southampton, Hampshire
Network Engineer Apprentice - Level 4 Our client, located in central Southampton, is a dynamic and small-sized IT consultancy firm specializing in a comprehensive range of services, including IT Support, Infrastructure, Security, and Microsoft 365 solutions. With a focus on delivering cutting-edge IT solutions in Hampshire and beyond, they pride themselves on providing top-notch services to their clients. Role and Responsibilities: Solve IT issues and provide customer service. Assist senior technicians with challenging tasks. Work on infrastructure projects. Collaborate with other IT technicians. Participate in project works related to network engineering. Conduct network troubleshooting and diagnostic activities. Assist in the implementation and maintenance of network security measures. Perform routine network maintenance tasks, such as updates and patches. Skills: Experience in helpdesk-level support. Knowledge of Microsoft Server, 365, and Azure. Passion for IT. Strong customer service skills. Ability to diagnose, troubleshoot, gather information, and provide solutions for a diverse range of technical problems. Self-motivated with a keen desire to learn. Being a driver is key to the position, so being able to drive and having your own transport would be highly beneficial / ideal. Personal qualities: Proactive attitude. Excellent communication skills. Team player. Adaptable and flexible. Commitment to delivering high-quality results. Ideal / beneficial experience: Relevant academic background or certifications in IT. Previous experience in a technical support role. Working week: Monday - Friday (37.5 hours per week). Benefits: Generous holiday allowance (28 days, including bank holidays with additional days for years of service). Clear progression pathways. Comprehensive training in Level 4 Network Engineering. Work social events. Pension scheme. Prospects: Joining our client's team as an IT Apprentice not only provides an opportunity to develop your skills and knowledge but also opens doors to various progression opportunities within the organisation. With full training provided in Level 4 Network Engineering, you'll be well-equipped for a successful career in IT.
May 11, 2024
Full time
Network Engineer Apprentice - Level 4 Our client, located in central Southampton, is a dynamic and small-sized IT consultancy firm specializing in a comprehensive range of services, including IT Support, Infrastructure, Security, and Microsoft 365 solutions. With a focus on delivering cutting-edge IT solutions in Hampshire and beyond, they pride themselves on providing top-notch services to their clients. Role and Responsibilities: Solve IT issues and provide customer service. Assist senior technicians with challenging tasks. Work on infrastructure projects. Collaborate with other IT technicians. Participate in project works related to network engineering. Conduct network troubleshooting and diagnostic activities. Assist in the implementation and maintenance of network security measures. Perform routine network maintenance tasks, such as updates and patches. Skills: Experience in helpdesk-level support. Knowledge of Microsoft Server, 365, and Azure. Passion for IT. Strong customer service skills. Ability to diagnose, troubleshoot, gather information, and provide solutions for a diverse range of technical problems. Self-motivated with a keen desire to learn. Being a driver is key to the position, so being able to drive and having your own transport would be highly beneficial / ideal. Personal qualities: Proactive attitude. Excellent communication skills. Team player. Adaptable and flexible. Commitment to delivering high-quality results. Ideal / beneficial experience: Relevant academic background or certifications in IT. Previous experience in a technical support role. Working week: Monday - Friday (37.5 hours per week). Benefits: Generous holiday allowance (28 days, including bank holidays with additional days for years of service). Clear progression pathways. Comprehensive training in Level 4 Network Engineering. Work social events. Pension scheme. Prospects: Joining our client's team as an IT Apprentice not only provides an opportunity to develop your skills and knowledge but also opens doors to various progression opportunities within the organisation. With full training provided in Level 4 Network Engineering, you'll be well-equipped for a successful career in IT.
Position: Full time Contract: Permanent Location: London
Salary: £25,000 - £27,000
The International Institute for Strategic Studies (IISS) is a world-leading think tank which examines issues of global security, political risk and military conflict. The IISS has offices in London, Europe, Singapore, Manama and Washington DC.
This is an entry level position for a competent 1st line support technician to give IT support to the users and staff at the International Institute for Strategic studies. Successful candidate will be working with 1 Systems Administrator & 1 Senior Systems Administrator in the UK with an additional support engineer in Singapore and report directly to the IT manager. Main role responsibilities and tasks
Support Services
Provide desktop support to IISS staff in matters relating to Window’s operating systems, Microsoft Office and associated in-house applications.
Basic Mac support.
PC Maintenance and Set-up
Install and configure new laptops and workstations.
Perform laptop and desktop PC repairs/upgrades.
Assist with PC moves and changes.
Telephony Support
Configure IISS staff mobile telephones.
Troubleshoot phone errors.
Assist with Avaya phone system administration and hardware.
AV Support (When required)
General audio visual and video conference support to external clients and internal events.
Requirements:
Proactive customer focused attitude
Strong Windows 10 Desktop support skills and Office 365
Experience of providing support to remote users – for example in other IISS offices or home working
Good knowledge of PC hardware including but not exclusively screens, docks, and printers.
Experience of basic network diagnostics including desk cabling and patching
Desirable
Experience of Manage Engine Service Desk Plus
Mac knowledge
Basic PowerShell
Knowledge of Windows Autopilot and Microsoft Endpoint Manager
Remuneration The IISS provides a full employment package. The benefits package at the Institute includes Life Assurance, Private Medical Insurance, BUPA health cashback plan, Season Ticket Loan, Cycle scheme and Contributory Pension Scheme. More information about the IISS can be found at www.iiss.org .
Application Candidates should apply via our careers page by submitting two documents:
a cover letter outlining what skills and experience you can bring to the role;
a full Curriculum Vitae with the names and contact details (email and telephone) of two potential referees, preferably one academic and the other a present or former employer.
Candidates must have eligibility to work in the UK. The IISS regrets that it cannot sponsor visas for this position. The IISS is an equal opportunities employer.
Oct 28, 2021
Full time
Position: Full time Contract: Permanent Location: London
Salary: £25,000 - £27,000
The International Institute for Strategic Studies (IISS) is a world-leading think tank which examines issues of global security, political risk and military conflict. The IISS has offices in London, Europe, Singapore, Manama and Washington DC.
This is an entry level position for a competent 1st line support technician to give IT support to the users and staff at the International Institute for Strategic studies. Successful candidate will be working with 1 Systems Administrator & 1 Senior Systems Administrator in the UK with an additional support engineer in Singapore and report directly to the IT manager. Main role responsibilities and tasks
Support Services
Provide desktop support to IISS staff in matters relating to Window’s operating systems, Microsoft Office and associated in-house applications.
Basic Mac support.
PC Maintenance and Set-up
Install and configure new laptops and workstations.
Perform laptop and desktop PC repairs/upgrades.
Assist with PC moves and changes.
Telephony Support
Configure IISS staff mobile telephones.
Troubleshoot phone errors.
Assist with Avaya phone system administration and hardware.
AV Support (When required)
General audio visual and video conference support to external clients and internal events.
Requirements:
Proactive customer focused attitude
Strong Windows 10 Desktop support skills and Office 365
Experience of providing support to remote users – for example in other IISS offices or home working
Good knowledge of PC hardware including but not exclusively screens, docks, and printers.
Experience of basic network diagnostics including desk cabling and patching
Desirable
Experience of Manage Engine Service Desk Plus
Mac knowledge
Basic PowerShell
Knowledge of Windows Autopilot and Microsoft Endpoint Manager
Remuneration The IISS provides a full employment package. The benefits package at the Institute includes Life Assurance, Private Medical Insurance, BUPA health cashback plan, Season Ticket Loan, Cycle scheme and Contributory Pension Scheme. More information about the IISS can be found at www.iiss.org .
Application Candidates should apply via our careers page by submitting two documents:
a cover letter outlining what skills and experience you can bring to the role;
a full Curriculum Vitae with the names and contact details (email and telephone) of two potential referees, preferably one academic and the other a present or former employer.
Candidates must have eligibility to work in the UK. The IISS regrets that it cannot sponsor visas for this position. The IISS is an equal opportunities employer.
IT Network Support Engineer with experience in troubleshooting Windows 10, Windows Server 2016 and Microsoft Office and excellent fault finding and diagnostic skills is required for an Academy Trust based in Waterlooville, Hampshire. SALARY: £21,403 per annum LOCATION: Waterlooville, Hampshire JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Thursday 8am - 4pm, Friday 8am - 3.30pm (52 weeks per year) APPLICATION PROCESS: We will be emailing over an application form to complete. Please keep an eye out for our email. JOB OVERVIEW We have a fantastic new job opportunity for an IT Network Support Engineerwith experience in troubleshooting Windows 10, Windows Server 2016 and Microsoft Office and excellent fault finding and diagnostic skills. Working as the IT Network Support Engineer you will be responsible for ensuring that support incidents, questions and requests for change are recorded, and take responsibility for meeting customers' expectations by either resolving support requests or escalating where appropriate. As the IT Network Support Engineer you will join a fantastic team in a varied role where you will be expected to be adaptable, learn quickly and contribute your ideas. The Academy Trust support nearly 2000 users across two schools and are incrementally migrating from on premise services to cloud based services hosted in Microsoft Azure. DUTIES Your duties and responsibilities as the IT Network Support Engineer will include: IT Support Helpdesk Monitor the ticket recording system, emails, and walkie-talkie radios for support requests Proactively resolve support incidents quickly and efficiently Communicate effectively by telephone, email, in face-to-face discussions, or in online meetings Keep users informed about progress If necessary, escalate support incidents to the Senior IT Technician or Technical Services Manager Asset Management Maintain the IT estate, which is primarily based on Hyper-V virtualised Microsoft Servers and Windows 10 clients Help to install new equipment and software using standard tools Configure new equipment and re-purpose existing hardware Accurately maintain the equipment inventory Install and configure software on client machines/servers Maintain audio/visual equipment, such as classroom projectors/speakers and interactive panels Work with suppliers to submit warranty claims Network Maintenance The academy benefits from up-to-date HP/Aruba network infrastructure, including core and edge switches and wireless access points. They have physical servers running Hyper-V in both production and disaster recovery and have Veeam backup in operation. This role will include: Troubleshooting printers Resolving user account/password issues Connecting devices to the wireless network Maintain the user database (Active Directory) to ensure it is up to date, accurate and secure Maintain network security by ensuring latest Windows patches are applied and anti-virus updates are installed Maintenance of firewall policies for security and to ensure a safe browsing environment for users Maintain the school network build image for desktops and laptops to ensure it is up to date. This includes importing driver packages, adding/removing software, and editing task sequences. This is currently based on WDS, but they also use InTune and may move to AutoPilot in the future Maintain group policies for all school devices and users for optimal, secure computer use Install and configure network switches when required (including both physical mounting and configuring the networking/VLANs on each switch) CANDIDATE REQUIREMENTS Essential 5 GCSEs (or equivalent) A* - C including English and Maths Experienced in troubleshooting Windows 10, Windows Server 2016, and Microsoft Office A good working knowledge of network management Ideally, you will either have finished (or close to finishing) a Level 4 Apprenticeship in Network Engineering or similar, or have gained a degree in an IT discipline with a significant element of network engineering (or equivalent experience) Excellent fault finding and diagnostic skills Excellent organisational and administrative skills Ability to work with other staff as a team Real interest and natural enthusiasm for working within IT, with a keen interest in computer technology and IT generally A desire to aim for a continual improvement in service, management, and maintenance of IT Services Excellent interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Ability to meet deadlines Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks APPLICATION PROCESS We will be emailing over an application form to complete. Please keep an eye out for our email. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P7252 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Waterlooville, Hampshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online operates as an employment agency
Oct 07, 2021
Full time
IT Network Support Engineer with experience in troubleshooting Windows 10, Windows Server 2016 and Microsoft Office and excellent fault finding and diagnostic skills is required for an Academy Trust based in Waterlooville, Hampshire. SALARY: £21,403 per annum LOCATION: Waterlooville, Hampshire JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Thursday 8am - 4pm, Friday 8am - 3.30pm (52 weeks per year) APPLICATION PROCESS: We will be emailing over an application form to complete. Please keep an eye out for our email. JOB OVERVIEW We have a fantastic new job opportunity for an IT Network Support Engineerwith experience in troubleshooting Windows 10, Windows Server 2016 and Microsoft Office and excellent fault finding and diagnostic skills. Working as the IT Network Support Engineer you will be responsible for ensuring that support incidents, questions and requests for change are recorded, and take responsibility for meeting customers' expectations by either resolving support requests or escalating where appropriate. As the IT Network Support Engineer you will join a fantastic team in a varied role where you will be expected to be adaptable, learn quickly and contribute your ideas. The Academy Trust support nearly 2000 users across two schools and are incrementally migrating from on premise services to cloud based services hosted in Microsoft Azure. DUTIES Your duties and responsibilities as the IT Network Support Engineer will include: IT Support Helpdesk Monitor the ticket recording system, emails, and walkie-talkie radios for support requests Proactively resolve support incidents quickly and efficiently Communicate effectively by telephone, email, in face-to-face discussions, or in online meetings Keep users informed about progress If necessary, escalate support incidents to the Senior IT Technician or Technical Services Manager Asset Management Maintain the IT estate, which is primarily based on Hyper-V virtualised Microsoft Servers and Windows 10 clients Help to install new equipment and software using standard tools Configure new equipment and re-purpose existing hardware Accurately maintain the equipment inventory Install and configure software on client machines/servers Maintain audio/visual equipment, such as classroom projectors/speakers and interactive panels Work with suppliers to submit warranty claims Network Maintenance The academy benefits from up-to-date HP/Aruba network infrastructure, including core and edge switches and wireless access points. They have physical servers running Hyper-V in both production and disaster recovery and have Veeam backup in operation. This role will include: Troubleshooting printers Resolving user account/password issues Connecting devices to the wireless network Maintain the user database (Active Directory) to ensure it is up to date, accurate and secure Maintain network security by ensuring latest Windows patches are applied and anti-virus updates are installed Maintenance of firewall policies for security and to ensure a safe browsing environment for users Maintain the school network build image for desktops and laptops to ensure it is up to date. This includes importing driver packages, adding/removing software, and editing task sequences. This is currently based on WDS, but they also use InTune and may move to AutoPilot in the future Maintain group policies for all school devices and users for optimal, secure computer use Install and configure network switches when required (including both physical mounting and configuring the networking/VLANs on each switch) CANDIDATE REQUIREMENTS Essential 5 GCSEs (or equivalent) A* - C including English and Maths Experienced in troubleshooting Windows 10, Windows Server 2016, and Microsoft Office A good working knowledge of network management Ideally, you will either have finished (or close to finishing) a Level 4 Apprenticeship in Network Engineering or similar, or have gained a degree in an IT discipline with a significant element of network engineering (or equivalent experience) Excellent fault finding and diagnostic skills Excellent organisational and administrative skills Ability to work with other staff as a team Real interest and natural enthusiasm for working within IT, with a keen interest in computer technology and IT generally A desire to aim for a continual improvement in service, management, and maintenance of IT Services Excellent interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Ability to meet deadlines Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks APPLICATION PROCESS We will be emailing over an application form to complete. Please keep an eye out for our email. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P7252 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Waterlooville, Hampshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online operates as an employment agency
ICT Apprentice Location: Langley, Slough SL3 6DB Salary: £14K to 16K Annually Contract: Full Time, Permanent Hours: Monday to Friday 08.30 - 17.30 Are you looking for a new and exciting challenge and consider yourself someone with all the technical know-how? Do you want the chance to work with other like-minded individuals and in turn achieve a Level 3 Information Communications Technician qualification? We have a fantastic opportunity for a computer literate and technically minded individual to join our team within Slough (Langley) ICT Apprentice- The Role: • Assisting with the management of support tickets through a platform • Dealing and learning the use of remote management platforms to complete real-time monitoring of the company's clients for both, system health and security (device updates and anti-virus) • Assisting with customer service including responding to all inbound support calls and emails and logging support tickets • Manage existing support tickets to ensure they are picked up by the team issues • Assist senior engineers with project work • Any other duties as requested by the directors ICT Apprentice- What we need from you: • Ability to diagnose and resolve basic technical issues, from either previous experience or as a hobby • Good understanding of computer systems, mobile devices, and technology products • Any Experience using Windows 10 Operating Systems, Microsoft Edge, and Microsoft Office products such as Word, Excel, PowerPoint, and Outlook Qualifications: • GCSEs Maths and English (A to C) Personal Qualities: • Organisational & planning skills, with good attention to detail • Excellent Communication Skills - written & verbal • Proactive attitude and a willingness to learn new skills • Able to work with minimal supervision Training to be Provided An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience. The pathway you will be following: A Support Technician As a result, you will achieve: Level 3 Information Communications Technician Future Prospects e-Careers encourages staff to grow and offers support for additional training and learning as well as a salary review annually, which all apprentices to date have experienced different levels of pay rise where there can be definitely more significant enhancements to salary depending on performance too. It would great if you had experience in the following: ICT, Information Communication Technician, IT, Support, Helpdesk, 1st Line Support, Customer Support, Internal Support, External Support, Troubleshoot, Troubleshooting, Support Technician, Technical, Tech, Technology, IT, Computing, Software, Computer, Windows, Microsoft, Outlook, Trainee, Training, Apprentice, Apprenticeship, Graduate If you feel you have the skills and experience to be successful within this role, click on APPLY no forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please!
Oct 05, 2021
Full time
ICT Apprentice Location: Langley, Slough SL3 6DB Salary: £14K to 16K Annually Contract: Full Time, Permanent Hours: Monday to Friday 08.30 - 17.30 Are you looking for a new and exciting challenge and consider yourself someone with all the technical know-how? Do you want the chance to work with other like-minded individuals and in turn achieve a Level 3 Information Communications Technician qualification? We have a fantastic opportunity for a computer literate and technically minded individual to join our team within Slough (Langley) ICT Apprentice- The Role: • Assisting with the management of support tickets through a platform • Dealing and learning the use of remote management platforms to complete real-time monitoring of the company's clients for both, system health and security (device updates and anti-virus) • Assisting with customer service including responding to all inbound support calls and emails and logging support tickets • Manage existing support tickets to ensure they are picked up by the team issues • Assist senior engineers with project work • Any other duties as requested by the directors ICT Apprentice- What we need from you: • Ability to diagnose and resolve basic technical issues, from either previous experience or as a hobby • Good understanding of computer systems, mobile devices, and technology products • Any Experience using Windows 10 Operating Systems, Microsoft Edge, and Microsoft Office products such as Word, Excel, PowerPoint, and Outlook Qualifications: • GCSEs Maths and English (A to C) Personal Qualities: • Organisational & planning skills, with good attention to detail • Excellent Communication Skills - written & verbal • Proactive attitude and a willingness to learn new skills • Able to work with minimal supervision Training to be Provided An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience. The pathway you will be following: A Support Technician As a result, you will achieve: Level 3 Information Communications Technician Future Prospects e-Careers encourages staff to grow and offers support for additional training and learning as well as a salary review annually, which all apprentices to date have experienced different levels of pay rise where there can be definitely more significant enhancements to salary depending on performance too. It would great if you had experience in the following: ICT, Information Communication Technician, IT, Support, Helpdesk, 1st Line Support, Customer Support, Internal Support, External Support, Troubleshoot, Troubleshooting, Support Technician, Technical, Tech, Technology, IT, Computing, Software, Computer, Windows, Microsoft, Outlook, Trainee, Training, Apprentice, Apprenticeship, Graduate If you feel you have the skills and experience to be successful within this role, click on APPLY no forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please!
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
Support and System Administrator
Salary up to £35,000 FTE (grade B/C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
System Administration of Linux servers and internal IT infrastructure
Providing 3rd line support to their customers via the Operations team
Involvement in systems architecture
Some involvement in code level solutions
Supporting a range of bespoke software solutions for both their internal use and their members use
Supporting our internal teams with IT and the use of Office 365
IT Information
All production environments are Linux based, but you will have the choice of Linux,Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
Office 365
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, Support and System Administrator
Nov 02, 2020
Part time
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
Support and System Administrator
Salary up to £35,000 FTE (grade B/C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
System Administration of Linux servers and internal IT infrastructure
Providing 3rd line support to their customers via the Operations team
Involvement in systems architecture
Some involvement in code level solutions
Supporting a range of bespoke software solutions for both their internal use and their members use
Supporting our internal teams with IT and the use of Office 365
IT Information
All production environments are Linux based, but you will have the choice of Linux,Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
Office 365
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, Support and System Administrator
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
PHP Full Stack Developer
Salary up to £45,000 FTE (grade C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
Working as a full stack developer on both development projects and alterations with a focus on user experience and aesthetics as much as backend efficiency
Become familiar with the company’s products and systems
Contribute to a range of development projects that the company are working on.
Working with their Operations and IT team to assist in the support of the company’s products
IT Information
All production environments are Linux based, but you will have the choice of Linux, Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, PHP Full Stack Developer
Nov 02, 2020
Part time
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
PHP Full Stack Developer
Salary up to £45,000 FTE (grade C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
Working as a full stack developer on both development projects and alterations with a focus on user experience and aesthetics as much as backend efficiency
Become familiar with the company’s products and systems
Contribute to a range of development projects that the company are working on.
Working with their Operations and IT team to assist in the support of the company’s products
IT Information
All production environments are Linux based, but you will have the choice of Linux, Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, PHP Full Stack Developer
Exciting opportunity for a high achieving Independent School in the Surrey area in search for a talented Service Desk Analyst / Senior ICT Support Technician. Great benefits including Free daily lunch onsite, free use of the onsite Gym, 25 Days annual leave plus a host of additional benefits. As a Service Desk Analyst, you will gain exposure to new technologies and be involved in new Project installations.
Core working hours are to cover 8am-5pm, Mon-Fri.
As IT Support analyst / Technician you will be offered a competitive salary of up to £30,000 depending plus benefits.
Reporting to the Service Desk Manager you will be:
• Providing technical support in order to ensure the smooth operation of the site’s servers, devices, virtual environments and LAN infrastructures
• Supporting software installation and maintenance, as well as technical support to staff
• Monitoring the safety and security of all networks and ensuring on-time maintenance is carried out to minimize the risk of downtime
• You will be good at implementing and troubleshooting to a 2nd/3rd line support level, able to demonstrate good technical oversight, ownership of responsibilities and evidence effective communication skills.
• Communicating progress regarding on-going issues to staff in a timely manner
The role offers plenty of challenges and a good opportunity to gain valuable experience within the IT support sector. You will require an aptitude for working with applications and systems in order to undertake analysis and diagnostics. IT issues can vary from simple staff issues to more complicated technical issues, which in itself represent a great opportunity for growth within the role and the organisation.
We are looking for an IT Support Analyst / Engineer with good experience administering the following technologies:
Windows Server 2008 R2/2012 R2/2016, Exchange 2010/2013, Network Switches,WLAN, Active Directory/Group Policy, VMware ESXi 5.5/6, SCCM 2012, Security (Firewall, Web Filtering, AV)
Due to the work environment, all candidates will be subject to DBS checks in accordance with the site policy.
Is this the next challenge for you? Apply now!
Keywords - Service desk analyst, Helpdesk Analyst, Schools ICT Technician, ICT Engineer, ICT Support, IT Technician, IT Engineer, IT Support, 2nd Line engineer, Service Desk Analyst, Field Engineer
About GreatFind Recruitment
We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations.
We've worked in the IT channel for nearly 20 years. We deliver a consultative, personal service to our candidates and clients, and we won't rest until everyone is happy.
We are an equal opportunity provider
Oct 29, 2018
Exciting opportunity for a high achieving Independent School in the Surrey area in search for a talented Service Desk Analyst / Senior ICT Support Technician. Great benefits including Free daily lunch onsite, free use of the onsite Gym, 25 Days annual leave plus a host of additional benefits. As a Service Desk Analyst, you will gain exposure to new technologies and be involved in new Project installations.
Core working hours are to cover 8am-5pm, Mon-Fri.
As IT Support analyst / Technician you will be offered a competitive salary of up to £30,000 depending plus benefits.
Reporting to the Service Desk Manager you will be:
• Providing technical support in order to ensure the smooth operation of the site’s servers, devices, virtual environments and LAN infrastructures
• Supporting software installation and maintenance, as well as technical support to staff
• Monitoring the safety and security of all networks and ensuring on-time maintenance is carried out to minimize the risk of downtime
• You will be good at implementing and troubleshooting to a 2nd/3rd line support level, able to demonstrate good technical oversight, ownership of responsibilities and evidence effective communication skills.
• Communicating progress regarding on-going issues to staff in a timely manner
The role offers plenty of challenges and a good opportunity to gain valuable experience within the IT support sector. You will require an aptitude for working with applications and systems in order to undertake analysis and diagnostics. IT issues can vary from simple staff issues to more complicated technical issues, which in itself represent a great opportunity for growth within the role and the organisation.
We are looking for an IT Support Analyst / Engineer with good experience administering the following technologies:
Windows Server 2008 R2/2012 R2/2016, Exchange 2010/2013, Network Switches,WLAN, Active Directory/Group Policy, VMware ESXi 5.5/6, SCCM 2012, Security (Firewall, Web Filtering, AV)
Due to the work environment, all candidates will be subject to DBS checks in accordance with the site policy.
Is this the next challenge for you? Apply now!
Keywords - Service desk analyst, Helpdesk Analyst, Schools ICT Technician, ICT Engineer, ICT Support, IT Technician, IT Engineer, IT Support, 2nd Line engineer, Service Desk Analyst, Field Engineer
About GreatFind Recruitment
We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations.
We've worked in the IT channel for nearly 20 years. We deliver a consultative, personal service to our candidates and clients, and we won't rest until everyone is happy.
We are an equal opportunity provider
1st LINE SUPPORT TEAM MANAGER / HELPDESK SUPPORT TEAM MANAGER / 1st LINE SUPPORT MANAGER
£26,000 Basic + BUPA Private Healthcare + 5% Pension + 33 Days Holiday + Excellent Benefits
Our Client is a strong performing Multi-National Blue Chip organisation who through continued investment heading into 2016, is now looking for an IT Support Team Manager / 1st Line Team Leader with Proven Leadership Experience to join this expanding business.
You will be responsible for bringing a fresh approach to Managing & Motivating a Team of 1st Line Support Staff, by Effectively & Proactively Developing the Team and 3rd Party Relationships.
Key Responsibilities of the role would include:
•Daily Supervision of the ICT Service Desk across 1st Line Staff
•Log All Incoming Phone (incl. Voicemail), Email, Web Incidents & Service Requests into the Service Desk System and Assign Tickets
•Answer the ICT Service Desk Telephone when all 1st Line Staff are busy
•Provide 1st Line Technical Support by Telephone / Remote Tools
•Collation of Service Desk Metrics which Analyse & Identify Trends in Services provided by ICT. Provide Reports that benchmark Service Desk Performance, Workload & Resource
•Hold Regular Team Meetings to update the Team on performance of team and updates on process, including news from the Business Units.
•Hold Regular Monthly Reviews with each Service Desk Technician, focusing on Ticket Management Quality, high level of Customer Service and efficient Case Management.
•Feedback any Performance, Training or Development Needs from these meetings to the ICT Service Delivery Manager so they can arrange appropriate action
•Carry out Annual Personal Development Reviews of all 1st Line Technicians. Setting Objectives & Regular Review Progress with each Technician
•Feedback any Performance, Training or Development
•Working with both the ICT Service Delivery Manager & Helpdesk Supervisor to define the future of Service Desk Roadmap.
•Lead by example, communicate effectively and professionally within the ICT Team and promote excellent customer service and a “can do”.
Key Skills & Experience required:
•Working on Service Desk / Helpdesk in either Senior Support Engineer or Management capacity
•Commercial Network / WAN experience
•Experience in the use of Document Management Systems.
•Knowledge of MS Office 2010 / Windows / Routers, / Exchange / Active Directory
•Using Service Desk Call Logging Tools
Searches: IT Support Team Leader / 1st Line Support Team Leader / 1st Line Support Manager / 1st Line Support Team Manager / 1st Line Supervisor / 1st Line Support Supervisor / IT Support Supervisor / ICT Supervisor / Helpdesk Team Leader / Helpdesk Support Team Manager / Helpdesk Manager / 1st Line Support / Helpdesk / IT Support / IT Helpdesk / Network / Helpdesk / 1st Line Support Helpdesk / IT Support Consultant
Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford
Sep 09, 2016
1st LINE SUPPORT TEAM MANAGER / HELPDESK SUPPORT TEAM MANAGER / 1st LINE SUPPORT MANAGER
£26,000 Basic + BUPA Private Healthcare + 5% Pension + 33 Days Holiday + Excellent Benefits
Our Client is a strong performing Multi-National Blue Chip organisation who through continued investment heading into 2016, is now looking for an IT Support Team Manager / 1st Line Team Leader with Proven Leadership Experience to join this expanding business.
You will be responsible for bringing a fresh approach to Managing & Motivating a Team of 1st Line Support Staff, by Effectively & Proactively Developing the Team and 3rd Party Relationships.
Key Responsibilities of the role would include:
•Daily Supervision of the ICT Service Desk across 1st Line Staff
•Log All Incoming Phone (incl. Voicemail), Email, Web Incidents & Service Requests into the Service Desk System and Assign Tickets
•Answer the ICT Service Desk Telephone when all 1st Line Staff are busy
•Provide 1st Line Technical Support by Telephone / Remote Tools
•Collation of Service Desk Metrics which Analyse & Identify Trends in Services provided by ICT. Provide Reports that benchmark Service Desk Performance, Workload & Resource
•Hold Regular Team Meetings to update the Team on performance of team and updates on process, including news from the Business Units.
•Hold Regular Monthly Reviews with each Service Desk Technician, focusing on Ticket Management Quality, high level of Customer Service and efficient Case Management.
•Feedback any Performance, Training or Development Needs from these meetings to the ICT Service Delivery Manager so they can arrange appropriate action
•Carry out Annual Personal Development Reviews of all 1st Line Technicians. Setting Objectives & Regular Review Progress with each Technician
•Feedback any Performance, Training or Development
•Working with both the ICT Service Delivery Manager & Helpdesk Supervisor to define the future of Service Desk Roadmap.
•Lead by example, communicate effectively and professionally within the ICT Team and promote excellent customer service and a “can do”.
Key Skills & Experience required:
•Working on Service Desk / Helpdesk in either Senior Support Engineer or Management capacity
•Commercial Network / WAN experience
•Experience in the use of Document Management Systems.
•Knowledge of MS Office 2010 / Windows / Routers, / Exchange / Active Directory
•Using Service Desk Call Logging Tools
Searches: IT Support Team Leader / 1st Line Support Team Leader / 1st Line Support Manager / 1st Line Support Team Manager / 1st Line Supervisor / 1st Line Support Supervisor / IT Support Supervisor / ICT Supervisor / Helpdesk Team Leader / Helpdesk Support Team Manager / Helpdesk Manager / 1st Line Support / Helpdesk / IT Support / IT Helpdesk / Network / Helpdesk / 1st Line Support Helpdesk / IT Support Consultant
Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford
1st LINE SUPPORT TEAM MANAGER / HELPDESK SUPPORT TEAM MANAGER / 1st LINE SUPPORT MANAGER
£26,000 Basic + BUPA Private Healthcare + 5% Pension + 33 Days Holiday + Excellent Benefits
Our Client is a strong performing Multi-National Blue Chip organisation who through continued investment heading into 2016, is now looking for an IT Support Team Manager / 1st Line Team Leader with Proven Leadership Experience to join this expanding business.
You will be responsible for bringing a fresh approach to Managing & Motivating a Team of 1st Line Support Staff, by Effectively & Proactively Developing the Team and 3rd Party Relationships.
Key Responsibilities of the role would include:
•Daily Supervision of the ICT Service Desk across 1st Line Staff
•Log All Incoming Phone (incl. Voicemail), Email, Web Incidents & Service Requests into the Service Desk System and Assign Tickets
•Answer the ICT Service Desk Telephone when all 1st Line Staff are busy
•Provide 1st Line Technical Support by Telephone / Remote Tools
•Collation of Service Desk Metrics which Analyse & Identify Trends in Services provided by ICT. Provide Reports that benchmark Service Desk Performance, Workload & Resource
•Hold Regular Team Meetings to update the Team on performance of team and updates on process, including news from the Business Units.
•Hold Regular Monthly Reviews with each Service Desk Technician, focusing on Ticket Management Quality, high level of Customer Service and efficient Case Management.
•Feedback any Performance, Training or Development Needs from these meetings to the ICT Service Delivery Manager so they can arrange appropriate action
•Carry out Annual Personal Development Reviews of all 1st Line Technicians. Setting Objectives & Regular Review Progress with each Technician
•Feedback any Performance, Training or Development
•Working with both the ICT Service Delivery Manager & Helpdesk Supervisor to define the future of Service Desk Roadmap.
•Lead by example, communicate effectively and professionally within the ICT Team and promote excellent customer service and a “can do”.
Key Skills & Experience required:
•Working on Service Desk / Helpdesk in either Senior Support Engineer or Management capacity
•Commercial Network / WAN experience
•Experience in the use of Document Management Systems.
•Knowledge of MS Office 2010 / Windows / Routers, / Exchange / Active Directory
•Using Service Desk Call Logging Tools
Searches: IT Support Team Leader / 1st Line Support Team Leader / 1st Line Support Manager / 1st Line Support Team Manager / 1st Line Supervisor / 1st Line Support Supervisor / IT Support Supervisor / ICT Supervisor / Helpdesk Team Leader / Helpdesk Support Team Manager / Helpdesk Manager / 1st Line Support / Helpdesk / IT Support / IT Helpdesk / Network / Helpdesk / 1st Line Support Helpdesk / IT Support Consultant
Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford
Sep 09, 2016
1st LINE SUPPORT TEAM MANAGER / HELPDESK SUPPORT TEAM MANAGER / 1st LINE SUPPORT MANAGER
£26,000 Basic + BUPA Private Healthcare + 5% Pension + 33 Days Holiday + Excellent Benefits
Our Client is a strong performing Multi-National Blue Chip organisation who through continued investment heading into 2016, is now looking for an IT Support Team Manager / 1st Line Team Leader with Proven Leadership Experience to join this expanding business.
You will be responsible for bringing a fresh approach to Managing & Motivating a Team of 1st Line Support Staff, by Effectively & Proactively Developing the Team and 3rd Party Relationships.
Key Responsibilities of the role would include:
•Daily Supervision of the ICT Service Desk across 1st Line Staff
•Log All Incoming Phone (incl. Voicemail), Email, Web Incidents & Service Requests into the Service Desk System and Assign Tickets
•Answer the ICT Service Desk Telephone when all 1st Line Staff are busy
•Provide 1st Line Technical Support by Telephone / Remote Tools
•Collation of Service Desk Metrics which Analyse & Identify Trends in Services provided by ICT. Provide Reports that benchmark Service Desk Performance, Workload & Resource
•Hold Regular Team Meetings to update the Team on performance of team and updates on process, including news from the Business Units.
•Hold Regular Monthly Reviews with each Service Desk Technician, focusing on Ticket Management Quality, high level of Customer Service and efficient Case Management.
•Feedback any Performance, Training or Development Needs from these meetings to the ICT Service Delivery Manager so they can arrange appropriate action
•Carry out Annual Personal Development Reviews of all 1st Line Technicians. Setting Objectives & Regular Review Progress with each Technician
•Feedback any Performance, Training or Development
•Working with both the ICT Service Delivery Manager & Helpdesk Supervisor to define the future of Service Desk Roadmap.
•Lead by example, communicate effectively and professionally within the ICT Team and promote excellent customer service and a “can do”.
Key Skills & Experience required:
•Working on Service Desk / Helpdesk in either Senior Support Engineer or Management capacity
•Commercial Network / WAN experience
•Experience in the use of Document Management Systems.
•Knowledge of MS Office 2010 / Windows / Routers, / Exchange / Active Directory
•Using Service Desk Call Logging Tools
Searches: IT Support Team Leader / 1st Line Support Team Leader / 1st Line Support Manager / 1st Line Support Team Manager / 1st Line Supervisor / 1st Line Support Supervisor / IT Support Supervisor / ICT Supervisor / Helpdesk Team Leader / Helpdesk Support Team Manager / Helpdesk Manager / 1st Line Support / Helpdesk / IT Support / IT Helpdesk / Network / Helpdesk / 1st Line Support Helpdesk / IT Support Consultant
Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford
1st LINE SUPPORT TEAM MANAGER / HELPDESK SUPPORT TEAM MANAGER / 1st LINE SUPPORT MANAGER
£26,000 Basic + BUPA Private Healthcare + 5% Pension + 33 Days Holiday + Excellent Benefits
Our Client is a strong performing Multi-National Blue Chip organisation who through continued investment heading into 2016, is now looking for an IT Support Team Manager / 1st Line Team Leader with Proven Leadership Experience to join this expanding business.
You will be responsible for bringing a fresh approach to Managing & Motivating a Team of 1st Line Support Staff, by Effectively & Proactively Developing the Team and 3rd Party Relationships.
Key Responsibilities of the role would include:
•Daily Supervision of the ICT Service Desk across 1st Line Staff
•Log All Incoming Phone (incl. Voicemail), Email, Web Incidents & Service Requests into the Service Desk System and Assign Tickets
•Answer the ICT Service Desk Telephone when all 1st Line Staff are busy
•Provide 1st Line Technical Support by Telephone / Remote Tools
•Collation of Service Desk Metrics which Analyse & Identify Trends in Services provided by ICT. Provide Reports that benchmark Service Desk Performance, Workload & Resource
•Hold Regular Team Meetings to update the Team on performance of team and updates on process, including news from the Business Units.
•Hold Regular Monthly Reviews with each Service Desk Technician, focusing on Ticket Management Quality, high level of Customer Service and efficient Case Management.
•Feedback any Performance, Training or Development Needs from these meetings to the ICT Service Delivery Manager so they can arrange appropriate action
•Carry out Annual Personal Development Reviews of all 1st Line Technicians. Setting Objectives & Regular Review Progress with each Technician
•Feedback any Performance, Training or Development
•Working with both the ICT Service Delivery Manager & Helpdesk Supervisor to define the future of Service Desk Roadmap.
•Lead by example, communicate effectively and professionally within the ICT Team and promote excellent customer service and a “can do”.
Key Skills & Experience required:
•Working on Service Desk / Helpdesk in either Senior Support Engineer or Management capacity
•Commercial Network / WAN experience
•Experience in the use of Document Management Systems.
•Knowledge of MS Office 2010 / Windows / Routers, / Exchange / Active Directory
•Using Service Desk Call Logging Tools
Searches: IT Support Team Leader / 1st Line Support Team Leader / 1st Line Support Manager / 1st Line Support Team Manager / 1st Line Supervisor / 1st Line Support Supervisor / IT Support Supervisor / ICT Supervisor / Helpdesk Team Leader / Helpdesk Support Team Manager / Helpdesk Manager / 1st Line Support / Helpdesk / IT Support / IT Helpdesk / Network / Helpdesk / 1st Line Support Helpdesk / IT Support Consultant
Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford
Sep 09, 2016
1st LINE SUPPORT TEAM MANAGER / HELPDESK SUPPORT TEAM MANAGER / 1st LINE SUPPORT MANAGER
£26,000 Basic + BUPA Private Healthcare + 5% Pension + 33 Days Holiday + Excellent Benefits
Our Client is a strong performing Multi-National Blue Chip organisation who through continued investment heading into 2016, is now looking for an IT Support Team Manager / 1st Line Team Leader with Proven Leadership Experience to join this expanding business.
You will be responsible for bringing a fresh approach to Managing & Motivating a Team of 1st Line Support Staff, by Effectively & Proactively Developing the Team and 3rd Party Relationships.
Key Responsibilities of the role would include:
•Daily Supervision of the ICT Service Desk across 1st Line Staff
•Log All Incoming Phone (incl. Voicemail), Email, Web Incidents & Service Requests into the Service Desk System and Assign Tickets
•Answer the ICT Service Desk Telephone when all 1st Line Staff are busy
•Provide 1st Line Technical Support by Telephone / Remote Tools
•Collation of Service Desk Metrics which Analyse & Identify Trends in Services provided by ICT. Provide Reports that benchmark Service Desk Performance, Workload & Resource
•Hold Regular Team Meetings to update the Team on performance of team and updates on process, including news from the Business Units.
•Hold Regular Monthly Reviews with each Service Desk Technician, focusing on Ticket Management Quality, high level of Customer Service and efficient Case Management.
•Feedback any Performance, Training or Development Needs from these meetings to the ICT Service Delivery Manager so they can arrange appropriate action
•Carry out Annual Personal Development Reviews of all 1st Line Technicians. Setting Objectives & Regular Review Progress with each Technician
•Feedback any Performance, Training or Development
•Working with both the ICT Service Delivery Manager & Helpdesk Supervisor to define the future of Service Desk Roadmap.
•Lead by example, communicate effectively and professionally within the ICT Team and promote excellent customer service and a “can do”.
Key Skills & Experience required:
•Working on Service Desk / Helpdesk in either Senior Support Engineer or Management capacity
•Commercial Network / WAN experience
•Experience in the use of Document Management Systems.
•Knowledge of MS Office 2010 / Windows / Routers, / Exchange / Active Directory
•Using Service Desk Call Logging Tools
Searches: IT Support Team Leader / 1st Line Support Team Leader / 1st Line Support Manager / 1st Line Support Team Manager / 1st Line Supervisor / 1st Line Support Supervisor / IT Support Supervisor / ICT Supervisor / Helpdesk Team Leader / Helpdesk Support Team Manager / Helpdesk Manager / 1st Line Support / Helpdesk / IT Support / IT Helpdesk / Network / Helpdesk / 1st Line Support Helpdesk / IT Support Consultant
Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford
1st LINE SUPPORT TEAM MANAGER / HELPDESK SUPPORT TEAM MANAGER / 1st LINE SUPPORT MANAGER
£26,000 Basic + BUPA Private Healthcare + 5% Pension + 33 Days Holiday + Excellent Benefits
Our Client is a strong performing Multi-National Blue Chip organisation who through continued investment heading into 2016, is now looking for an IT Support Team Manager / 1st Line Team Leader with Proven Leadership Experience to join this expanding business.
You will be responsible for bringing a fresh approach to Managing & Motivating a Team of 1st Line Support Staff, by Effectively & Proactively Developing the Team and 3rd Party Relationships.
Key Responsibilities of the role would include:
•Daily Supervision of the ICT Service Desk across 1st Line Staff
•Log All Incoming Phone (incl. Voicemail), Email, Web Incidents & Service Requests into the Service Desk System and Assign Tickets
•Answer the ICT Service Desk Telephone when all 1st Line Staff are busy
•Provide 1st Line Technical Support by Telephone / Remote Tools
•Collation of Service Desk Metrics which Analyse & Identify Trends in Services provided by ICT. Provide Reports that benchmark Service Desk Performance, Workload & Resource
•Hold Regular Team Meetings to update the Team on performance of team and updates on process, including news from the Business Units.
•Hold Regular Monthly Reviews with each Service Desk Technician, focusing on Ticket Management Quality, high level of Customer Service and efficient Case Management.
•Feedback any Performance, Training or Development Needs from these meetings to the ICT Service Delivery Manager so they can arrange appropriate action
•Carry out Annual Personal Development Reviews of all 1st Line Technicians. Setting Objectives & Regular Review Progress with each Technician
•Feedback any Performance, Training or Development
•Working with both the ICT Service Delivery Manager & Helpdesk Supervisor to define the future of Service Desk Roadmap.
•Lead by example, communicate effectively and professionally within the ICT Team and promote excellent customer service and a “can do”.
Key Skills & Experience required:
•Working on Service Desk / Helpdesk in either Senior Support Engineer or Management capacity
•Commercial Network / WAN experience
•Experience in the use of Document Management Systems.
•Knowledge of MS Office 2010 / Windows / Routers, / Exchange / Active Directory
•Using Service Desk Call Logging Tools
Searches: IT Support Team Leader / 1st Line Support Team Leader / 1st Line Support Manager / 1st Line Support Team Manager / 1st Line Supervisor / 1st Line Support Supervisor / IT Support Supervisor / ICT Supervisor / Helpdesk Team Leader / Helpdesk Support Team Manager / Helpdesk Manager / 1st Line Support / Helpdesk / IT Support / IT Helpdesk / Network / Helpdesk / 1st Line Support Helpdesk / IT Support Consultant
Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford
Sep 09, 2016
1st LINE SUPPORT TEAM MANAGER / HELPDESK SUPPORT TEAM MANAGER / 1st LINE SUPPORT MANAGER
£26,000 Basic + BUPA Private Healthcare + 5% Pension + 33 Days Holiday + Excellent Benefits
Our Client is a strong performing Multi-National Blue Chip organisation who through continued investment heading into 2016, is now looking for an IT Support Team Manager / 1st Line Team Leader with Proven Leadership Experience to join this expanding business.
You will be responsible for bringing a fresh approach to Managing & Motivating a Team of 1st Line Support Staff, by Effectively & Proactively Developing the Team and 3rd Party Relationships.
Key Responsibilities of the role would include:
•Daily Supervision of the ICT Service Desk across 1st Line Staff
•Log All Incoming Phone (incl. Voicemail), Email, Web Incidents & Service Requests into the Service Desk System and Assign Tickets
•Answer the ICT Service Desk Telephone when all 1st Line Staff are busy
•Provide 1st Line Technical Support by Telephone / Remote Tools
•Collation of Service Desk Metrics which Analyse & Identify Trends in Services provided by ICT. Provide Reports that benchmark Service Desk Performance, Workload & Resource
•Hold Regular Team Meetings to update the Team on performance of team and updates on process, including news from the Business Units.
•Hold Regular Monthly Reviews with each Service Desk Technician, focusing on Ticket Management Quality, high level of Customer Service and efficient Case Management.
•Feedback any Performance, Training or Development Needs from these meetings to the ICT Service Delivery Manager so they can arrange appropriate action
•Carry out Annual Personal Development Reviews of all 1st Line Technicians. Setting Objectives & Regular Review Progress with each Technician
•Feedback any Performance, Training or Development
•Working with both the ICT Service Delivery Manager & Helpdesk Supervisor to define the future of Service Desk Roadmap.
•Lead by example, communicate effectively and professionally within the ICT Team and promote excellent customer service and a “can do”.
Key Skills & Experience required:
•Working on Service Desk / Helpdesk in either Senior Support Engineer or Management capacity
•Commercial Network / WAN experience
•Experience in the use of Document Management Systems.
•Knowledge of MS Office 2010 / Windows / Routers, / Exchange / Active Directory
•Using Service Desk Call Logging Tools
Searches: IT Support Team Leader / 1st Line Support Team Leader / 1st Line Support Manager / 1st Line Support Team Manager / 1st Line Supervisor / 1st Line Support Supervisor / IT Support Supervisor / ICT Supervisor / Helpdesk Team Leader / Helpdesk Support Team Manager / Helpdesk Manager / 1st Line Support / Helpdesk / IT Support / IT Helpdesk / Network / Helpdesk / 1st Line Support Helpdesk / IT Support Consultant
Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford
1st LINE SUPPORT TEAM MANAGER / HELPDESK SUPPORT TEAM MANAGER / 1st LINE SUPPORT MANAGER
£26,000 Basic + BUPA Private Healthcare + 5% Pension + 33 Days Holiday + Excellent Benefits
Our Client is a strong performing Multi-National Blue Chip organisation who through continued investment heading into 2016, is now looking for an IT Support Team Manager / 1st Line Team Leader with Proven Leadership Experience to join this expanding business.
You will be responsible for bringing a fresh approach to Managing & Motivating a Team of 1st Line Support Staff, by Effectively & Proactively Developing the Team and 3rd Party Relationships.
Key Responsibilities of the role would include:
•Daily Supervision of the ICT Service Desk across 1st Line Staff
•Log All Incoming Phone (incl. Voicemail), Email, Web Incidents & Service Requests into the Service Desk System and Assign Tickets
•Answer the ICT Service Desk Telephone when all 1st Line Staff are busy
•Provide 1st Line Technical Support by Telephone / Remote Tools
•Collation of Service Desk Metrics which Analyse & Identify Trends in Services provided by ICT. Provide Reports that benchmark Service Desk Performance, Workload & Resource
•Hold Regular Team Meetings to update the Team on performance of team and updates on process, including news from the Business Units.
•Hold Regular Monthly Reviews with each Service Desk Technician, focusing on Ticket Management Quality, high level of Customer Service and efficient Case Management.
•Feedback any Performance, Training or Development Needs from these meetings to the ICT Service Delivery Manager so they can arrange appropriate action
•Carry out Annual Personal Development Reviews of all 1st Line Technicians. Setting Objectives & Regular Review Progress with each Technician
•Feedback any Performance, Training or Development
•Working with both the ICT Service Delivery Manager & Helpdesk Supervisor to define the future of Service Desk Roadmap.
•Lead by example, communicate effectively and professionally within the ICT Team and promote excellent customer service and a “can do”.
Key Skills & Experience required:
•Working on Service Desk / Helpdesk in either Senior Support Engineer or Management capacity
•Commercial Network / WAN experience
•Experience in the use of Document Management Systems.
•Knowledge of MS Office 2010 / Windows / Routers, / Exchange / Active Directory
•Using Service Desk Call Logging Tools
Searches: IT Support Team Leader / 1st Line Support Team Leader / 1st Line Support Manager / 1st Line Support Team Manager / 1st Line Supervisor / 1st Line Support Supervisor / IT Support Supervisor / ICT Supervisor / Helpdesk Team Leader / Helpdesk Support Team Manager / Helpdesk Manager / 1st Line Support / Helpdesk / IT Support / IT Helpdesk / Network / Helpdesk / 1st Line Support Helpdesk / IT Support Consultant
Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford
Sep 09, 2016
1st LINE SUPPORT TEAM MANAGER / HELPDESK SUPPORT TEAM MANAGER / 1st LINE SUPPORT MANAGER
£26,000 Basic + BUPA Private Healthcare + 5% Pension + 33 Days Holiday + Excellent Benefits
Our Client is a strong performing Multi-National Blue Chip organisation who through continued investment heading into 2016, is now looking for an IT Support Team Manager / 1st Line Team Leader with Proven Leadership Experience to join this expanding business.
You will be responsible for bringing a fresh approach to Managing & Motivating a Team of 1st Line Support Staff, by Effectively & Proactively Developing the Team and 3rd Party Relationships.
Key Responsibilities of the role would include:
•Daily Supervision of the ICT Service Desk across 1st Line Staff
•Log All Incoming Phone (incl. Voicemail), Email, Web Incidents & Service Requests into the Service Desk System and Assign Tickets
•Answer the ICT Service Desk Telephone when all 1st Line Staff are busy
•Provide 1st Line Technical Support by Telephone / Remote Tools
•Collation of Service Desk Metrics which Analyse & Identify Trends in Services provided by ICT. Provide Reports that benchmark Service Desk Performance, Workload & Resource
•Hold Regular Team Meetings to update the Team on performance of team and updates on process, including news from the Business Units.
•Hold Regular Monthly Reviews with each Service Desk Technician, focusing on Ticket Management Quality, high level of Customer Service and efficient Case Management.
•Feedback any Performance, Training or Development Needs from these meetings to the ICT Service Delivery Manager so they can arrange appropriate action
•Carry out Annual Personal Development Reviews of all 1st Line Technicians. Setting Objectives & Regular Review Progress with each Technician
•Feedback any Performance, Training or Development
•Working with both the ICT Service Delivery Manager & Helpdesk Supervisor to define the future of Service Desk Roadmap.
•Lead by example, communicate effectively and professionally within the ICT Team and promote excellent customer service and a “can do”.
Key Skills & Experience required:
•Working on Service Desk / Helpdesk in either Senior Support Engineer or Management capacity
•Commercial Network / WAN experience
•Experience in the use of Document Management Systems.
•Knowledge of MS Office 2010 / Windows / Routers, / Exchange / Active Directory
•Using Service Desk Call Logging Tools
Searches: IT Support Team Leader / 1st Line Support Team Leader / 1st Line Support Manager / 1st Line Support Team Manager / 1st Line Supervisor / 1st Line Support Supervisor / IT Support Supervisor / ICT Supervisor / Helpdesk Team Leader / Helpdesk Support Team Manager / Helpdesk Manager / 1st Line Support / Helpdesk / IT Support / IT Helpdesk / Network / Helpdesk / 1st Line Support Helpdesk / IT Support Consultant
Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford