We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
Feb 27, 2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
2nd Line Engineers, have you considered a career in Defence? This is an area that can offer you variety, strong team work, an environment that is challenging and refreshing and opportunities to climb that career ladder! If you have 1st Line experience and are stuck waiting for an opportunity to move on, then come here! We will appreciate you. We can offer great career progression opportunities and benefits which you can flex to meet your needs and training and development opportunities. Office based in Salisbury You do need to be eligible for SC and DV Clearance. What you'll be doing: First-line and Second-line software and hardware support (PC's, laptops, peripherals, printers) Build, configure and troubleshoot desktop and laptop systems Incident requests, internal works orders and other queries assigned via the Service Management tool Resolve daily issues Install, configure and maintain network printers Installing and supporting remote access connections Installation of encryption software Alignment to processes for collection, asserting, cleansing and disposal of redundant hardware assets What you'll bring: Windows 7,10 and Microsoft applications, Office 2013/2016, SharePoint 2019, Outlook 2013/2016 Understanding of Thin Client environments Knowledge of Citrix and VMWare LAN/WAN technologies, systems management and monitoring tools Experience in a customer environment It would be great if you had: DV clearance Knowledge of Sys Track ITIL4 Foundation If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time PermanentLocation: Salisbury (on-site)Security Clearance Level: Eligible for SC and DV ClearanceInternal Recruiter: Jane Salary: £32,000 Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Loved reading about this job and want to know more about us? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.
May 17, 2024
Full time
2nd Line Engineers, have you considered a career in Defence? This is an area that can offer you variety, strong team work, an environment that is challenging and refreshing and opportunities to climb that career ladder! If you have 1st Line experience and are stuck waiting for an opportunity to move on, then come here! We will appreciate you. We can offer great career progression opportunities and benefits which you can flex to meet your needs and training and development opportunities. Office based in Salisbury You do need to be eligible for SC and DV Clearance. What you'll be doing: First-line and Second-line software and hardware support (PC's, laptops, peripherals, printers) Build, configure and troubleshoot desktop and laptop systems Incident requests, internal works orders and other queries assigned via the Service Management tool Resolve daily issues Install, configure and maintain network printers Installing and supporting remote access connections Installation of encryption software Alignment to processes for collection, asserting, cleansing and disposal of redundant hardware assets What you'll bring: Windows 7,10 and Microsoft applications, Office 2013/2016, SharePoint 2019, Outlook 2013/2016 Understanding of Thin Client environments Knowledge of Citrix and VMWare LAN/WAN technologies, systems management and monitoring tools Experience in a customer environment It would be great if you had: DV clearance Knowledge of Sys Track ITIL4 Foundation If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time PermanentLocation: Salisbury (on-site)Security Clearance Level: Eligible for SC and DV ClearanceInternal Recruiter: Jane Salary: £32,000 Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Loved reading about this job and want to know more about us? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.
*Candidate must be a British National & born in the UK and must be able to obtain SC Clearance* Job title: Desktop Support Engineer III Location: Yeovil, Somerset An exciting opportunity to work for a Global IT Consultancy company. Additional info: Due to the nature of the role, the candidate must either hold or be able to obtain SC security clearance, must be British national only & born in UK. The site benefits from easy access to travel links, free parking, and subsidised employee rates at the on-site restaurant. This is a full-time, permanent position working 08:00 - 17:30 Monday to Thursday and 08:00 - 16:00 on Fridays. Due to the nature of the client's work the successful candidate will need to be able to obtain SC Security Clearance. Responsibilities: Desktop/Laptop/VDI build, configuration and deployment to end users Software installation/deployment Smartphone deployment Assisting the 2nd Line support team with laptop, desktop and VDI terminals support calls Hardware installation/upgrade/break fix for desktop, laptop, and server Smartphone support Service Desk cover as required Assisting with customer projects What we're looking for: Full UK driving license is essential to provide support across the large site and surrounding satellite sites Microsoft Windows 7 and 10 Operating Systems - Deployment, configuration and support Microsoft Office 2010 onwards Proven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support role Knowledge of Microsoft SCCM and OS/Application deployment Good verbal communication: ability to communicate to all levels Good written communication: concise and accurate call logging, documentation, and email correspondence Good time management/organisational skills Work well as part of a team or independently Driving licence essential to provide support across the large site and surrounding satellite sites Desirable skills/qualifications: Microsoft Windows 7/10 training and certification Active Directory management Understanding of SCCM Understanding of Mobile Iron or similar mobile device management platforms Understanding of McAfee EPO Employee benefits: Flexible benefits including, medical insurance and eyecare vouchers Company pension scheme Income protection after 6 month's service 23 days holiday raising to max 25 Option to purchase/sell additional holiday Life insurance Employee Assistance Programme
May 17, 2024
Full time
*Candidate must be a British National & born in the UK and must be able to obtain SC Clearance* Job title: Desktop Support Engineer III Location: Yeovil, Somerset An exciting opportunity to work for a Global IT Consultancy company. Additional info: Due to the nature of the role, the candidate must either hold or be able to obtain SC security clearance, must be British national only & born in UK. The site benefits from easy access to travel links, free parking, and subsidised employee rates at the on-site restaurant. This is a full-time, permanent position working 08:00 - 17:30 Monday to Thursday and 08:00 - 16:00 on Fridays. Due to the nature of the client's work the successful candidate will need to be able to obtain SC Security Clearance. Responsibilities: Desktop/Laptop/VDI build, configuration and deployment to end users Software installation/deployment Smartphone deployment Assisting the 2nd Line support team with laptop, desktop and VDI terminals support calls Hardware installation/upgrade/break fix for desktop, laptop, and server Smartphone support Service Desk cover as required Assisting with customer projects What we're looking for: Full UK driving license is essential to provide support across the large site and surrounding satellite sites Microsoft Windows 7 and 10 Operating Systems - Deployment, configuration and support Microsoft Office 2010 onwards Proven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support role Knowledge of Microsoft SCCM and OS/Application deployment Good verbal communication: ability to communicate to all levels Good written communication: concise and accurate call logging, documentation, and email correspondence Good time management/organisational skills Work well as part of a team or independently Driving licence essential to provide support across the large site and surrounding satellite sites Desirable skills/qualifications: Microsoft Windows 7/10 training and certification Active Directory management Understanding of SCCM Understanding of Mobile Iron or similar mobile device management platforms Understanding of McAfee EPO Employee benefits: Flexible benefits including, medical insurance and eyecare vouchers Company pension scheme Income protection after 6 month's service 23 days holiday raising to max 25 Option to purchase/sell additional holiday Life insurance Employee Assistance Programme
Senior Software Engineer-Hybrid page is loaded Senior Software Engineer-Hybrid Apply locations UK - London (Bishopsgate) time type Full time posted on Posted Yesterday job requisition id R73505 Senior Software Engineer Do you enjoy being part of team that develops high-quality code? Are you an excellent problem solver with great interpersonal skills? About the Business At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel and supply and demand data. You can learn more about ICIS at the link below. About our Team You will be joining a collaborative, curious, team of Software Engineers at all different levels. By joining us you will have the opportunity to share ownership in solving this problem end to end. From exploring new data sources for building features, to design and put in production predictive models and make sure they perform consistently over time. About the Role As a Senior Software Engineer you will play a key role in the agile development of a specialist data platform. Contribute to exciting projects and products, both internal and customer-facing. Working on back-end, browser-based user interface, complex data modelling, visualization and mapping. Pricing and prediction algorithms as well as new features and incremental enhancements. Owning the system from development through to production. Responsibilities Building out features within the platform and Implementing APIs for Internal and external use. Building up a useful, robust automated test suite to support a Continuous Integration environment. Taking ownership of the full platform and application code. Build pipeline we use to get features from conception to a live system. Sharing knowledge of tools and techniques with the wider team, both developers and non-developers. Taking part in 2nd-line support of applications and platforms, including occasional support outside of office hours Requirements Experience in building server-side web applications f C#, .NET core and some front-end skills React/Angular. Experience of SQL Server or Postgres (and ORMs such as Nhibernate) Able to communicate effectively with key stakeholders internally and externally. Be familiar with or have a keen interest in AWS cloud platform. Have experience with modern deployment techniques using Infrastructure as Code paradigms such as Puppet, Terraform, Kubernetes, Helm, and Docker. Learn more about the LexisNexis Risk team and how we work here Women in technology: LexisNexis Risk Solutions is very supportive of women in Technology and has been a founding signature for the Tech Talent Charter. Currently 27% of our Technology workforce are women which is much higher than the UK average of 17%. We have the following initiatives in place to support women in technology: Mentoring scheme for women in technology Women's network forum Regularly run events for schools girl about careers in technology to inspire the next generation of girls in tech. LexisNexis Risk Solutions proudly support the Tech Talent Charter At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: . Please read our Candidate Privacy Policy . Similar Jobs (1) Senior Systems Engineer II locations 2 Locations time type Full time posted on Posted 30+ Days Ago At LexisNexis Risk Solutions, our seven brands span multiple industries providing customers with innovative technologies, information-based analytics, decisioning tools and data management services that provide market-specific solutions. Approximately 10,000 employees in offices throughout the world support our brands by serving customers in more than 190 countries. . LexisNexis Risk Solutions is part of RELX, a global provider of information and analytics for professional and business customers across industries. For more information, please visit and .
May 17, 2024
Full time
Senior Software Engineer-Hybrid page is loaded Senior Software Engineer-Hybrid Apply locations UK - London (Bishopsgate) time type Full time posted on Posted Yesterday job requisition id R73505 Senior Software Engineer Do you enjoy being part of team that develops high-quality code? Are you an excellent problem solver with great interpersonal skills? About the Business At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel and supply and demand data. You can learn more about ICIS at the link below. About our Team You will be joining a collaborative, curious, team of Software Engineers at all different levels. By joining us you will have the opportunity to share ownership in solving this problem end to end. From exploring new data sources for building features, to design and put in production predictive models and make sure they perform consistently over time. About the Role As a Senior Software Engineer you will play a key role in the agile development of a specialist data platform. Contribute to exciting projects and products, both internal and customer-facing. Working on back-end, browser-based user interface, complex data modelling, visualization and mapping. Pricing and prediction algorithms as well as new features and incremental enhancements. Owning the system from development through to production. Responsibilities Building out features within the platform and Implementing APIs for Internal and external use. Building up a useful, robust automated test suite to support a Continuous Integration environment. Taking ownership of the full platform and application code. Build pipeline we use to get features from conception to a live system. Sharing knowledge of tools and techniques with the wider team, both developers and non-developers. Taking part in 2nd-line support of applications and platforms, including occasional support outside of office hours Requirements Experience in building server-side web applications f C#, .NET core and some front-end skills React/Angular. Experience of SQL Server or Postgres (and ORMs such as Nhibernate) Able to communicate effectively with key stakeholders internally and externally. Be familiar with or have a keen interest in AWS cloud platform. Have experience with modern deployment techniques using Infrastructure as Code paradigms such as Puppet, Terraform, Kubernetes, Helm, and Docker. Learn more about the LexisNexis Risk team and how we work here Women in technology: LexisNexis Risk Solutions is very supportive of women in Technology and has been a founding signature for the Tech Talent Charter. Currently 27% of our Technology workforce are women which is much higher than the UK average of 17%. We have the following initiatives in place to support women in technology: Mentoring scheme for women in technology Women's network forum Regularly run events for schools girl about careers in technology to inspire the next generation of girls in tech. LexisNexis Risk Solutions proudly support the Tech Talent Charter At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: . Please read our Candidate Privacy Policy . Similar Jobs (1) Senior Systems Engineer II locations 2 Locations time type Full time posted on Posted 30+ Days Ago At LexisNexis Risk Solutions, our seven brands span multiple industries providing customers with innovative technologies, information-based analytics, decisioning tools and data management services that provide market-specific solutions. Approximately 10,000 employees in offices throughout the world support our brands by serving customers in more than 190 countries. . LexisNexis Risk Solutions is part of RELX, a global provider of information and analytics for professional and business customers across industries. For more information, please visit and .
We are currently seeking an experienced, reliable, self motivated individual to work as part of a busy team responsible for the delivery of IT support and services across a variety of departments, within a fast paced environment. Based at the MBS Equipment Company European headquarters in Colnbrook, West London, with occasional travel to other sites, the role of Senior Network Engineer involves the provision of robust IT Network support, with a primary focus on infrastructure. ?Serving as the main contact for users across multiple bases, and the 2nd & 3rd line IT support team, the role specialises in the configuration and management of switches, firewalls (particularly Fortinet), and Ubiquity & Cambium networking equipment. Ideally suited to an experienced Network Engineer with expertise in cutting-edge networking solutions, this is an opportunity to become a key member of a small but growing IT support team. MBSE offers a competitive salary plus a range of benefits, including 25 days holiday, plus bank holidays, private health insurance, great pension scheme, life insurance and an annual discretionary bonus scheme. ? Key Responsibilities Lead the design and implementation of complex network architectures Develop strategies to optimize network performance and scalability Provide expertise in configuring and maintaining VLANs Oversee the management of Ubiquity and Cambium networking equipment Lead and support network projects & system integration Lead the configuration and maintenance of Fortigate firewalls Collaborate with the IT team and IT manager to implement advanced security protocols Oversee the integration and optimization of CCTV systems within the network Troubleshoot and resolve advanced issues related to CCTV systems Stay at the forefront of emerging networking technologies Implement innovative solutions to enhance network efficiency and security Provide mentorship to junior team members Collaborate with cross-functional teams to align network solutions with organisational goals. Establish and enforce best practices for network documentation Document complex network configurations and changes IT Helpdesk incident & Q management ownership supporting Network engineer with complex Network related incidents ? Technical skills required Extensive experience in configuring VLANs and managing complex network architectures Proficiency in working with advanced Ubiquity and Cambium networking equipment Advanced knowledge of Net 2 systems and their strategic integration into the network. Strong understanding and practical experience with the latest networking technologies and trends Advanced configuration and management of Fortigate firewalls Expertise in CCTV system integration within a sophisticated network environment Proven ability to troubleshoot and resolve complex networking issues Utilise strong analytical and problem-solving skills, especially in troubleshooting and resolving complex networking issues Excellent communication and interpersonal skills Demonstrate leadership in configuring and maintaining Fortigate firewalls Collaborate effectively with cross-functional teams to align network solutions with organizational and strategic goals Establish and enforce best practices for network documentation Document complex network configurations and changes ? Key Competencies Develop and execute comprehensive strategies to optimize network performance and scalability, aligning with long-term organizational goals Advanced Network Configuration and Management Apply extensive knowledge and seasoned practical experience in configuring VLANs and managing intricate network architectures. Demonstrate a high level of proficiency in working with advanced Ubiquity and Cambium networking equipment, showcasing a deep understanding of their strategic application Stay at the forefront of emerging networking technologies, proactively identifying and implementing innovative solutions that not only enhance efficiency and security but also position the network for future advancements Lead complex projects, serving as the driving force behind them Supporting the integration and optimization of CCTV systems within the network Provide mentorship to junior team members with a focus on leadership development, fostering a culture of continuous learning and growth within the team ? Personal attributes Possess deep knowledge of LAN and WAN technologies, using it to design and implement sophisticated network solutions Proactively tackle challenges with a hands-on approach, showcasing adaptability and self-motivation Exhibit advanced problem-solving skills and tenacity to overcome complex obstacles strategically Efficiently manage tasks with strategic organizational and time-management skills for optimal network performance Hold a full clean driving license for occasional travel and a valid passport for potential travel to European locations Demonstrate strong written and verbal communication skills, essential for clear technical communication ?Follow and create precise procedural documentation and reports, aligning documentation practices with strategic goals ? About the Company MBS Equipment Co is a global leader in the provision of professional lighting rental and associated facilities, to the film, television and media production industry. ? Part of the The MBS Group, the world's largest studio management and production services company, with bases throughout Europe and North America, we are proud to support crews, with an unrivalled collection of equipment and solutions which embrace both the conventional and the very latest in advanced technology. MBS Equipment Co is an inclusive, people focussed organisation, which strives to create strong career opportunities, available to all sections of the community.
May 17, 2024
Full time
We are currently seeking an experienced, reliable, self motivated individual to work as part of a busy team responsible for the delivery of IT support and services across a variety of departments, within a fast paced environment. Based at the MBS Equipment Company European headquarters in Colnbrook, West London, with occasional travel to other sites, the role of Senior Network Engineer involves the provision of robust IT Network support, with a primary focus on infrastructure. ?Serving as the main contact for users across multiple bases, and the 2nd & 3rd line IT support team, the role specialises in the configuration and management of switches, firewalls (particularly Fortinet), and Ubiquity & Cambium networking equipment. Ideally suited to an experienced Network Engineer with expertise in cutting-edge networking solutions, this is an opportunity to become a key member of a small but growing IT support team. MBSE offers a competitive salary plus a range of benefits, including 25 days holiday, plus bank holidays, private health insurance, great pension scheme, life insurance and an annual discretionary bonus scheme. ? Key Responsibilities Lead the design and implementation of complex network architectures Develop strategies to optimize network performance and scalability Provide expertise in configuring and maintaining VLANs Oversee the management of Ubiquity and Cambium networking equipment Lead and support network projects & system integration Lead the configuration and maintenance of Fortigate firewalls Collaborate with the IT team and IT manager to implement advanced security protocols Oversee the integration and optimization of CCTV systems within the network Troubleshoot and resolve advanced issues related to CCTV systems Stay at the forefront of emerging networking technologies Implement innovative solutions to enhance network efficiency and security Provide mentorship to junior team members Collaborate with cross-functional teams to align network solutions with organisational goals. Establish and enforce best practices for network documentation Document complex network configurations and changes IT Helpdesk incident & Q management ownership supporting Network engineer with complex Network related incidents ? Technical skills required Extensive experience in configuring VLANs and managing complex network architectures Proficiency in working with advanced Ubiquity and Cambium networking equipment Advanced knowledge of Net 2 systems and their strategic integration into the network. Strong understanding and practical experience with the latest networking technologies and trends Advanced configuration and management of Fortigate firewalls Expertise in CCTV system integration within a sophisticated network environment Proven ability to troubleshoot and resolve complex networking issues Utilise strong analytical and problem-solving skills, especially in troubleshooting and resolving complex networking issues Excellent communication and interpersonal skills Demonstrate leadership in configuring and maintaining Fortigate firewalls Collaborate effectively with cross-functional teams to align network solutions with organizational and strategic goals Establish and enforce best practices for network documentation Document complex network configurations and changes ? Key Competencies Develop and execute comprehensive strategies to optimize network performance and scalability, aligning with long-term organizational goals Advanced Network Configuration and Management Apply extensive knowledge and seasoned practical experience in configuring VLANs and managing intricate network architectures. Demonstrate a high level of proficiency in working with advanced Ubiquity and Cambium networking equipment, showcasing a deep understanding of their strategic application Stay at the forefront of emerging networking technologies, proactively identifying and implementing innovative solutions that not only enhance efficiency and security but also position the network for future advancements Lead complex projects, serving as the driving force behind them Supporting the integration and optimization of CCTV systems within the network Provide mentorship to junior team members with a focus on leadership development, fostering a culture of continuous learning and growth within the team ? Personal attributes Possess deep knowledge of LAN and WAN technologies, using it to design and implement sophisticated network solutions Proactively tackle challenges with a hands-on approach, showcasing adaptability and self-motivation Exhibit advanced problem-solving skills and tenacity to overcome complex obstacles strategically Efficiently manage tasks with strategic organizational and time-management skills for optimal network performance Hold a full clean driving license for occasional travel and a valid passport for potential travel to European locations Demonstrate strong written and verbal communication skills, essential for clear technical communication ?Follow and create precise procedural documentation and reports, aligning documentation practices with strategic goals ? About the Company MBS Equipment Co is a global leader in the provision of professional lighting rental and associated facilities, to the film, television and media production industry. ? Part of the The MBS Group, the world's largest studio management and production services company, with bases throughout Europe and North America, we are proud to support crews, with an unrivalled collection of equipment and solutions which embrace both the conventional and the very latest in advanced technology. MBS Equipment Co is an inclusive, people focussed organisation, which strives to create strong career opportunities, available to all sections of the community.
2nd / 3rd Line IT Support Engineer required by our client - a fast-growing and highly-regarded business in the Technology industry. Due to natural growth, our client are now looking to hire an IT Support Engineer with good 2nd and some 3rd Line experience to join the existing team on a permanent basis. As an IT Support Engineer you will be required to work within a challenging and dynamic role, providing a mixture of both remote and on-site support for a large and varied client-base. The ideal candidate will have a minimum of 2/3 years' experience in the IT industry, either within an in-house or outsourced technical role, and will also have good experience with a variety of networking issues and faults. Due to the location of the office, candidates will be required to have access to their own vehicle and a full clean UK driving license. Key Responsibilities: - You will be working as part of an experienced and dedicated team, working through help desk tickets whilst also having the opportunity to go out on client sites, working on BAU daily support tasks and project work - You will need to thrive on multi-tasking, where you will be responsible for tasks such as installing servers, replacing workstations, resolving OS faults whilst also identifying network connectivity issues - Over time, you will be given the responsibility of your own projects where you will be expected to manage all technical aspects from start to completion Key Experience: - Server networking (DHCP, DNS, RRAS, TCP/IP) - Firewalling (Port numbers, routing, network fault diagnosis) - Remote working (RRAS, VPN, RDP) - User support (Unlock accounts, password creation, password changes) - Exchange / Office365 - Printer support (network printing, all common troubleshooting) - SharePoint - VMware & Hyper-V - Cisco knowledge would be highly advantageous This is a fantastic opportunity for an IT Support Engineer with good 2nd Line experience to join a knowledgeable and fast-growing team on a permanent basis, within a highly-successful business who are leaders within their field. CV's are being reviewed, so please apply now for immediate consideration.
May 17, 2024
Full time
2nd / 3rd Line IT Support Engineer required by our client - a fast-growing and highly-regarded business in the Technology industry. Due to natural growth, our client are now looking to hire an IT Support Engineer with good 2nd and some 3rd Line experience to join the existing team on a permanent basis. As an IT Support Engineer you will be required to work within a challenging and dynamic role, providing a mixture of both remote and on-site support for a large and varied client-base. The ideal candidate will have a minimum of 2/3 years' experience in the IT industry, either within an in-house or outsourced technical role, and will also have good experience with a variety of networking issues and faults. Due to the location of the office, candidates will be required to have access to their own vehicle and a full clean UK driving license. Key Responsibilities: - You will be working as part of an experienced and dedicated team, working through help desk tickets whilst also having the opportunity to go out on client sites, working on BAU daily support tasks and project work - You will need to thrive on multi-tasking, where you will be responsible for tasks such as installing servers, replacing workstations, resolving OS faults whilst also identifying network connectivity issues - Over time, you will be given the responsibility of your own projects where you will be expected to manage all technical aspects from start to completion Key Experience: - Server networking (DHCP, DNS, RRAS, TCP/IP) - Firewalling (Port numbers, routing, network fault diagnosis) - Remote working (RRAS, VPN, RDP) - User support (Unlock accounts, password creation, password changes) - Exchange / Office365 - Printer support (network printing, all common troubleshooting) - SharePoint - VMware & Hyper-V - Cisco knowledge would be highly advantageous This is a fantastic opportunity for an IT Support Engineer with good 2nd Line experience to join a knowledgeable and fast-growing team on a permanent basis, within a highly-successful business who are leaders within their field. CV's are being reviewed, so please apply now for immediate consideration.
own car is essential for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of these areas. You will travel to school sites on a daily basis to delivery IT solutions and to conduct IT health checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT SaaS infrastructure and security systems. Be available for ticket escalation and resolution. Resolve complex hardware/software tickets. The person: Full clean driving license is essential Experience in School's is desirable to have the knowledge of Schools MIS systems is essential M365 Google Workspace for education Server 2016/2019 etc Group policy , AD, DNS Wireless and Network Management
May 17, 2024
Full time
own car is essential for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of these areas. You will travel to school sites on a daily basis to delivery IT solutions and to conduct IT health checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT SaaS infrastructure and security systems. Be available for ticket escalation and resolution. Resolve complex hardware/software tickets. The person: Full clean driving license is essential Experience in School's is desirable to have the knowledge of Schools MIS systems is essential M365 Google Workspace for education Server 2016/2019 etc Group policy , AD, DNS Wireless and Network Management
Join a fast-paced IT MSP as a 2nd Line IT Support Engineer and embark on a journey of continuous professional growth.This job offers hybrid working (2 days at home); the office is based in Holborn. THE 2ND LINE IT SUPPORT ROLE: Overall, you'll be handling complex technical problems promptly and efficiently. Throughout keeping accurate records and maintaining a knowledge base. Collaborating with the team to identify and implement process improvements to enhance the overall support experience for clients. Participating in project work and providing input on technical solutions. Staying up-to-date with new technologies and industry updates ensures you can provide the best support possible. Building strong relationships with clients and colleagues to ensure that you can provide the best possible support and contribute to a positive work environment. KEY SKILLS & EXPERIENCE: Experience as a 2nd Line Support Engineer. At least one of the following certifications is preferred: MCITP, MCP, A+, N+, Apple Experience with: TCP/IP and troubleshooting internet connectivity. Routers and SonicWALL, DrayTek firewalls. Network switching Terminal Services & Citrix. Server hardware technologies. Data backup and recovery support. Understanding of DNS services. Wireless technologies. Strong knowledge of server operating systems Strong knowledge of Windows and Mac troubleshooting and configuration Ideally, knowledge of networking and firewalls Must be London-based. We highly value previous experience in an MSP (Managed Service Provider) environment. SALARY & BENEFITS YOU'LL RECEIVE AS 2ND LINE IT SUPPORT: £32,000 - £35,000 base salary Monthly agreement efficiency bonus (up to 20% of salary). 20 days holiday (increasing with tenure up to 25) + birthday holiday + public holidays. Private healthcare. Pension. Monthly mobile phone allowance. Structured training plan with regular investment. If you're passionate about providing top-notch support, please apply today by sending your CV. To apply for this role as 2nd Line IT Support, please click apply online and upload an updated copy of your CV.No overseas applicants please; visa applications cannot be considered.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
May 17, 2024
Full time
Join a fast-paced IT MSP as a 2nd Line IT Support Engineer and embark on a journey of continuous professional growth.This job offers hybrid working (2 days at home); the office is based in Holborn. THE 2ND LINE IT SUPPORT ROLE: Overall, you'll be handling complex technical problems promptly and efficiently. Throughout keeping accurate records and maintaining a knowledge base. Collaborating with the team to identify and implement process improvements to enhance the overall support experience for clients. Participating in project work and providing input on technical solutions. Staying up-to-date with new technologies and industry updates ensures you can provide the best support possible. Building strong relationships with clients and colleagues to ensure that you can provide the best possible support and contribute to a positive work environment. KEY SKILLS & EXPERIENCE: Experience as a 2nd Line Support Engineer. At least one of the following certifications is preferred: MCITP, MCP, A+, N+, Apple Experience with: TCP/IP and troubleshooting internet connectivity. Routers and SonicWALL, DrayTek firewalls. Network switching Terminal Services & Citrix. Server hardware technologies. Data backup and recovery support. Understanding of DNS services. Wireless technologies. Strong knowledge of server operating systems Strong knowledge of Windows and Mac troubleshooting and configuration Ideally, knowledge of networking and firewalls Must be London-based. We highly value previous experience in an MSP (Managed Service Provider) environment. SALARY & BENEFITS YOU'LL RECEIVE AS 2ND LINE IT SUPPORT: £32,000 - £35,000 base salary Monthly agreement efficiency bonus (up to 20% of salary). 20 days holiday (increasing with tenure up to 25) + birthday holiday + public holidays. Private healthcare. Pension. Monthly mobile phone allowance. Structured training plan with regular investment. If you're passionate about providing top-notch support, please apply today by sending your CV. To apply for this role as 2nd Line IT Support, please click apply online and upload an updated copy of your CV.No overseas applicants please; visa applications cannot be considered.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
2nd Line Service Desk EngineerSurrey Onsite Role x5 Days £35k-£40k + Benefits My client within financial services based in the Surrey area are recruiting for a 2nd Line Service Desk Engineer.As a 2nd Line Service Desk Engineer, you will be providing IT support to end users. Provide first response and analysis on incidents and follow through resolution. Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAsDemonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) 2nd Line Service Desk Engineer Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension Training and development Access to a number of financial based products Dress down Fridays 2nd Line Service Desk Responsibilities: Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) Document all pertinent end user request information, including name, department, contact information and nature of problem or issue as well as regular updates Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service desk manager, as required Build rapport and elicit problem details from service desk customers Prioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each one Administer and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, etc) Identify and become proficient with appropriate software and hardware used and supported by the organisation Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications Drive an all-inclusive culture that relies in clear, timely, exemplary communication and transparency, by defining expectations, prioritising properly, following through resolution, and conducting post resolution actions (Documentation of resolution as Knowledge Base Articles, post-incident communication, etc) Perform under defined timeframes and proactively report any need for deviation Attend meetings that may be necessary in the performance of your duties Comply with and uphold company policies and procedures, including but not limited to IT, Security, Health and Safety Participate in security related exercises, such as patching, security audits and the remediating actions that derive from these as and when required Understand the operation of Spam Filtering, Web Security and Antivirus Leverage provided RMM tool(s) for monitoring, administration, and remote support Administer and maintain the joiners / movers / leavers process in a timely and secure way Build and distribute corporate hardware while maintaining inventory and asset registers Undertake any additional tasks as may reasonably be required from time to time Work as part of a closely knit team of Service Delivery and collaborate effectively on a daily basis with the other IT teams Participate in the continual improvement of services and processes Create and manage support requests to 3rd party vendors when required and follow to resolution Work with the Change Manager as required per the Change Management process 2nd Line Service Desk Engineer Skills & Experience: Minimum 3 years previous experience in a similar role as a 2nd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Working understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware preferably) Proven written and verbal communication skills Proven analytical and problem-solving abilities Knowledge of computing hardware, including PCs, Servers, mobile devices, and laptops Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every level Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
May 17, 2024
Full time
2nd Line Service Desk EngineerSurrey Onsite Role x5 Days £35k-£40k + Benefits My client within financial services based in the Surrey area are recruiting for a 2nd Line Service Desk Engineer.As a 2nd Line Service Desk Engineer, you will be providing IT support to end users. Provide first response and analysis on incidents and follow through resolution. Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAsDemonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) 2nd Line Service Desk Engineer Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension Training and development Access to a number of financial based products Dress down Fridays 2nd Line Service Desk Responsibilities: Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) Document all pertinent end user request information, including name, department, contact information and nature of problem or issue as well as regular updates Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service desk manager, as required Build rapport and elicit problem details from service desk customers Prioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each one Administer and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, etc) Identify and become proficient with appropriate software and hardware used and supported by the organisation Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications Drive an all-inclusive culture that relies in clear, timely, exemplary communication and transparency, by defining expectations, prioritising properly, following through resolution, and conducting post resolution actions (Documentation of resolution as Knowledge Base Articles, post-incident communication, etc) Perform under defined timeframes and proactively report any need for deviation Attend meetings that may be necessary in the performance of your duties Comply with and uphold company policies and procedures, including but not limited to IT, Security, Health and Safety Participate in security related exercises, such as patching, security audits and the remediating actions that derive from these as and when required Understand the operation of Spam Filtering, Web Security and Antivirus Leverage provided RMM tool(s) for monitoring, administration, and remote support Administer and maintain the joiners / movers / leavers process in a timely and secure way Build and distribute corporate hardware while maintaining inventory and asset registers Undertake any additional tasks as may reasonably be required from time to time Work as part of a closely knit team of Service Delivery and collaborate effectively on a daily basis with the other IT teams Participate in the continual improvement of services and processes Create and manage support requests to 3rd party vendors when required and follow to resolution Work with the Change Manager as required per the Change Management process 2nd Line Service Desk Engineer Skills & Experience: Minimum 3 years previous experience in a similar role as a 2nd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Working understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware preferably) Proven written and verbal communication skills Proven analytical and problem-solving abilities Knowledge of computing hardware, including PCs, Servers, mobile devices, and laptops Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every level Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Employer description: WhiteSpider are an industry leading and multi-award-winning managed service provider who specialise in the design, implementation and support of large scale and complex Software Defined Infrastructure's. WhiteSpider believes its success is down to its team, and as such skillsets are paramount. Training is something WhiteSpider strongly endorses and will be provided for all of the technologies supported, however, the ability for the analyst to quickly adapt to the first line operational processes and procedures is paramount. Due to significant growth, we require additional team members across the business, including within the managed services team. Overview: WhiteSpider is an advanced technology services company providing professional services and software defined solutions to enterprises across the world. We continue to grow our Managed Services team and require a full-time 1st Line Network Support Engineer. The individuals we are looking for will be a highly motivated and skilled team player who has experience of a first line role, ideally within an MSP environment. The role will be interacting with WhiteSpider's Managed Services customers and requires the candidate to demonstrate outstanding customer relationship skills. Location: Leeds Office / LS11 9YJ Salary: £16,000 for first 12 months, which will then increase to £20,000 afterwards. Working week: Working as part of a team, the role will involve a rotating shift pattern, with 8am-4pm week one and 10-6pm week two. The role involves responding to customer incidents and service requests received via telephone, email or web portal. Information is managed via a standard service desk tool and several WhiteSpider developed and commercial monitoring platforms. You will ensure all customer and WhiteSpider documentation is kept up to date with changes. Duties: Act as a primary point of contact in the service desk, contributing and collaborating with other team members to help grow and enhance the team's skills and efficiency Maximize customer network performance by monitoring, troubleshooting problems and outages Ensuring customer equipment, firewalls, switches, servers etc are maintained in a timely manner to latest stable versions as per their contracts Assist 2nd line in securing customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access Ensure the technology, systems & support are optimised for customers including individuals or teams working remotely from or from customer sites Work to SLAs to ensure that we meet business expectations / Communicate early and clearly if these SLAs are expected to be missed Continue to review and improve the technology solution or knowledge base allowing issues to be fixed on first touch and minimising client downtime Be a true team player, working professionally and constructively with colleagues offering help and assistance with incidents, user requests and problems What we are looking for: Beneficial Experience: Any Product Experience of the following technologies would be beneficial: Cisco Switching, Cisco ASR & ISR Routers Cisco ASA and FTD Firewalls Cisco Application Centric Infrastructure (ACI) including multi-pod and multi-site Cisco Hyperflex, Cisco ISE, Cisco DNAC/Software Defined Access, Cisco SD-WAN (Viptela) VMware ESXi & vCentre Microsoft Hyper-V, Windows & Linux, Office 365 Backup Technologies Technical Experience: Ability to analyse complex data and develop innovative solutions Exposure to non-Cisco Infrastructure, i.e. HP, Juniper, F5, Citrix, CheckPoint, Fortinet, Palo Alto and VMWare NSX Entry requirements: an A-Level in ICT OR an International Baccalaureate at Level 3 ICT OR an A-Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: Free on-site parking 10 min walk from Leeds train station Casual dress code Friendly atmosphere Coffee machine Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. There is a strong possibility of gaining full time employment. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 17, 2024
Full time
Employer description: WhiteSpider are an industry leading and multi-award-winning managed service provider who specialise in the design, implementation and support of large scale and complex Software Defined Infrastructure's. WhiteSpider believes its success is down to its team, and as such skillsets are paramount. Training is something WhiteSpider strongly endorses and will be provided for all of the technologies supported, however, the ability for the analyst to quickly adapt to the first line operational processes and procedures is paramount. Due to significant growth, we require additional team members across the business, including within the managed services team. Overview: WhiteSpider is an advanced technology services company providing professional services and software defined solutions to enterprises across the world. We continue to grow our Managed Services team and require a full-time 1st Line Network Support Engineer. The individuals we are looking for will be a highly motivated and skilled team player who has experience of a first line role, ideally within an MSP environment. The role will be interacting with WhiteSpider's Managed Services customers and requires the candidate to demonstrate outstanding customer relationship skills. Location: Leeds Office / LS11 9YJ Salary: £16,000 for first 12 months, which will then increase to £20,000 afterwards. Working week: Working as part of a team, the role will involve a rotating shift pattern, with 8am-4pm week one and 10-6pm week two. The role involves responding to customer incidents and service requests received via telephone, email or web portal. Information is managed via a standard service desk tool and several WhiteSpider developed and commercial monitoring platforms. You will ensure all customer and WhiteSpider documentation is kept up to date with changes. Duties: Act as a primary point of contact in the service desk, contributing and collaborating with other team members to help grow and enhance the team's skills and efficiency Maximize customer network performance by monitoring, troubleshooting problems and outages Ensuring customer equipment, firewalls, switches, servers etc are maintained in a timely manner to latest stable versions as per their contracts Assist 2nd line in securing customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access Ensure the technology, systems & support are optimised for customers including individuals or teams working remotely from or from customer sites Work to SLAs to ensure that we meet business expectations / Communicate early and clearly if these SLAs are expected to be missed Continue to review and improve the technology solution or knowledge base allowing issues to be fixed on first touch and minimising client downtime Be a true team player, working professionally and constructively with colleagues offering help and assistance with incidents, user requests and problems What we are looking for: Beneficial Experience: Any Product Experience of the following technologies would be beneficial: Cisco Switching, Cisco ASR & ISR Routers Cisco ASA and FTD Firewalls Cisco Application Centric Infrastructure (ACI) including multi-pod and multi-site Cisco Hyperflex, Cisco ISE, Cisco DNAC/Software Defined Access, Cisco SD-WAN (Viptela) VMware ESXi & vCentre Microsoft Hyper-V, Windows & Linux, Office 365 Backup Technologies Technical Experience: Ability to analyse complex data and develop innovative solutions Exposure to non-Cisco Infrastructure, i.e. HP, Juniper, F5, Citrix, CheckPoint, Fortinet, Palo Alto and VMWare NSX Entry requirements: an A-Level in ICT OR an International Baccalaureate at Level 3 ICT OR an A-Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: Free on-site parking 10 min walk from Leeds train station Casual dress code Friendly atmosphere Coffee machine Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. There is a strong possibility of gaining full time employment. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
My Client based in Essex is currently looking for a Windows 11 Deployment Engineer to join and become productive until July 2024. There is a likely chance this will be extended for a further 3 months. You will be supporting the migration from Windows 10 to Windows 11 (approx 9,500 computers). - You will provide 2nd and 3rd line technical support for all Windows 11 issues through phone, email and onsite. - Provide on-site pre and post migration support (floorwalking / mop-up sessions). - Work closely with teams within Healthcare Informatics where necessary to ensure Windows 11 is deployed throughout the Trust. You will need a full UK Driving License and Vehicle as this role will require site travel across Essex, London and Kent.
May 17, 2024
Contractor
My Client based in Essex is currently looking for a Windows 11 Deployment Engineer to join and become productive until July 2024. There is a likely chance this will be extended for a further 3 months. You will be supporting the migration from Windows 10 to Windows 11 (approx 9,500 computers). - You will provide 2nd and 3rd line technical support for all Windows 11 issues through phone, email and onsite. - Provide on-site pre and post migration support (floorwalking / mop-up sessions). - Work closely with teams within Healthcare Informatics where necessary to ensure Windows 11 is deployed throughout the Trust. You will need a full UK Driving License and Vehicle as this role will require site travel across Essex, London and Kent.
1st/2nd Line Support Technician My client, one of the UKs most rapidly growing Law Firms, are looking to expand their IT Support Team and are in search of a technically skilled, fast thinking, 1st/2nd Line Technician to join their team and provide internal support. Role: 1st/2nd Line Support Technician Salary: up to 25,000 DOE Location: Birmingham - (Hybrid / Remote) Daily Responsibilities: Provide technical support for issues with emails, PDFs, onboarding new users and decommissioning users. Provide technical support for a bespoke tech platform - training is provided on this platform. Escalating any complex issues for the senior team to resolve. Administering support for new users - onboarding, setting up with the software, and work equipment, providing extensive training on how to use efficiently. Resolve any 1st/2nd tier connectivity issues that occur. Skills Required: Previous experience within a role providing Technical Support - experience with the Legal Sector is beneficial but not essential! Experience within Office 365 applications - SharePoint experience essential! Experience providing efficient REMOTE support to users and consistently maintaining high level customer service - a dynamic and flexible approach to your work. Great, friendly, telephone manner, especially with non-technical users! Windows Server, Active Directory - User Management, Group Policies Networking protocols - DNS, DHCP, TCP/IP Azure / Entra ID - MS Intune not essential but would be great! MDM / Laptop Hardware - Experience deploying new user equipment. This role is a fantastic opportunity to get involved within one of the UKs most innovative and fast-growing Law Firms - get the applications in! If you would like to learn more about this role don't hesitate to drop me a message or give me a call! Locations: Birmingham, Walsall, Dudley, Solihull, Edgbaston, Tyseley, Marston Green, Wolverhampton, Key Words: 1st Line, 2nd Line, 1st/2nd Line Support, IT Technician, IT Engineer, Office 365, Sharepoint, Azure, Intune, Cloud, Technical Support, Remote Support
May 17, 2024
Full time
1st/2nd Line Support Technician My client, one of the UKs most rapidly growing Law Firms, are looking to expand their IT Support Team and are in search of a technically skilled, fast thinking, 1st/2nd Line Technician to join their team and provide internal support. Role: 1st/2nd Line Support Technician Salary: up to 25,000 DOE Location: Birmingham - (Hybrid / Remote) Daily Responsibilities: Provide technical support for issues with emails, PDFs, onboarding new users and decommissioning users. Provide technical support for a bespoke tech platform - training is provided on this platform. Escalating any complex issues for the senior team to resolve. Administering support for new users - onboarding, setting up with the software, and work equipment, providing extensive training on how to use efficiently. Resolve any 1st/2nd tier connectivity issues that occur. Skills Required: Previous experience within a role providing Technical Support - experience with the Legal Sector is beneficial but not essential! Experience within Office 365 applications - SharePoint experience essential! Experience providing efficient REMOTE support to users and consistently maintaining high level customer service - a dynamic and flexible approach to your work. Great, friendly, telephone manner, especially with non-technical users! Windows Server, Active Directory - User Management, Group Policies Networking protocols - DNS, DHCP, TCP/IP Azure / Entra ID - MS Intune not essential but would be great! MDM / Laptop Hardware - Experience deploying new user equipment. This role is a fantastic opportunity to get involved within one of the UKs most innovative and fast-growing Law Firms - get the applications in! If you would like to learn more about this role don't hesitate to drop me a message or give me a call! Locations: Birmingham, Walsall, Dudley, Solihull, Edgbaston, Tyseley, Marston Green, Wolverhampton, Key Words: 1st Line, 2nd Line, 1st/2nd Line Support, IT Technician, IT Engineer, Office 365, Sharepoint, Azure, Intune, Cloud, Technical Support, Remote Support
Are you an experienced IT Support Engineer looking for your next position? Our client, a top tier IT Managed Services provider, is seeking an IT Engineer to join their team. This exciting opportunity involves a huge range technical exposure and variation in different responsibilities such as tickets, escalations and project work with some client visits. To be successful in this role, you should have a minimum of 3 years' experience and expertise in some of the following areas/technologies. Skills required: Good personal presentation and communication skills Experience of desktop support -Windows/Mac Office 365 setup / administration Server based - installation, configuration, DNS, DHCP, Hyper-V Active Directory, group policies, Azure AD Network setup - Installation and configuration of network switches Firewall configuration Virtualisation experience with Hyper-V, VMware etc Switch configuration - VLANs, IP Routing and more VOIP previous experience Wireless setup and troubleshooting Can demonstrate previous experience in problem-solving, customer services, clear telephone skills Previous MSP Experience Full UK Licence Job Title: Senior 2nd Line Engineer Salary: GBP 27,000 - 35,000 DOE Location: Hybrid working in Bolton (Mon-Fri 8:30am-5:30pm) We are looking for a team player with a can-do attitude who is eager to take on new challenges and help drive the business forward. If you are passionate about technology and have the desire to work for a leading company, then we want to hear from you! URGENT ROLE - IMMEDIATE INTERVIEWS - FAST OFFERS If you have experience in the above and you're interested in this amazing opportunity, please apply with your most up-to-date CV or get in touch with me on (phone number removed). BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
May 17, 2024
Full time
Are you an experienced IT Support Engineer looking for your next position? Our client, a top tier IT Managed Services provider, is seeking an IT Engineer to join their team. This exciting opportunity involves a huge range technical exposure and variation in different responsibilities such as tickets, escalations and project work with some client visits. To be successful in this role, you should have a minimum of 3 years' experience and expertise in some of the following areas/technologies. Skills required: Good personal presentation and communication skills Experience of desktop support -Windows/Mac Office 365 setup / administration Server based - installation, configuration, DNS, DHCP, Hyper-V Active Directory, group policies, Azure AD Network setup - Installation and configuration of network switches Firewall configuration Virtualisation experience with Hyper-V, VMware etc Switch configuration - VLANs, IP Routing and more VOIP previous experience Wireless setup and troubleshooting Can demonstrate previous experience in problem-solving, customer services, clear telephone skills Previous MSP Experience Full UK Licence Job Title: Senior 2nd Line Engineer Salary: GBP 27,000 - 35,000 DOE Location: Hybrid working in Bolton (Mon-Fri 8:30am-5:30pm) We are looking for a team player with a can-do attitude who is eager to take on new challenges and help drive the business forward. If you are passionate about technology and have the desire to work for a leading company, then we want to hear from you! URGENT ROLE - IMMEDIATE INTERVIEWS - FAST OFFERS If you have experience in the above and you're interested in this amazing opportunity, please apply with your most up-to-date CV or get in touch with me on (phone number removed). BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
We are working with a well established who are seeking an IT Field Engineer to join their team covering the M4 Corridor. Great opportunity to join a great team working on projects and escalated support. You must have a UK drivers licence as you will be working a mix of on site customer support and remote. What will you be doing as an IT Field Engineer? Act as the technical point of contact for the customer whilst on site Work at a senior technical level within the business, contributing to solution design and leading on the delivery of allocated projects Provide all aspects of IT support as required by the customer Work with the customer to prioritise tickets in accordance with their requirements Ensure all networked devices are up-to-date with necessary security patches, firmware, and Anti-Virus definitions Install and configure hardware, software, and networking equipment as required Troubleshoot and diagnose hardware, software and network issues Support colleagues with technical issues and contribute to the development of services delivered by the company Deliver 2nd and 3rd line remote support to customers where required Adhere to information security policies at all times Liaise with colleagues and 3rd parties as required to provide solutions to our customers Produce documentation for use both by the company and our customers What experience do you need? Windows Server (Apply online only) Associated server technologies, in particular: AD, GPO, DNS, DHCP, Print Management, WSUS Virtual server technologies (Hyper-V and/or VMware), including Storage and Networking Deployment and management of Windows 10/11 in a domain environment Mass deployment of software applications to network devices Modern backup technologies, strategies, and disaster recovery planning O365 administration (AAD Connect, User Mgmt, Email, OneDrive, Sharepoint, Teams) Network device configuration; e.g. Patching, VLANs, STP, QoS, VPNs, Firewalls, Web Filters, Routers, and Wireless technologies MDM technologies (e.g. Intune, Jamf, Meraki, Miradore) M365 experience, such as; Azure, Azure AD, Intune, Autopilot, Licencing, Security & Compliance, On-prem to Cloud migrations Personal skills Be a confident communicator at all levels, both written and verbally Take a pro-active approach to IT support and show initiative in your day-to-day work Be able to manage your time effectively, multitask, and prioritise your workload Have a willingness to travel to, from, and between customer sites on a daily basis What will you get in return Basic salary up to £35,000 + bonus + Company Car (Green Tax) Continous training and paid for certifications Hybrid working environment 25 days holiday + bank This position requires a full UK Drivers licence and you must based in or around the M4 corridor. Recruiter: Adam Titmus
May 17, 2024
Full time
We are working with a well established who are seeking an IT Field Engineer to join their team covering the M4 Corridor. Great opportunity to join a great team working on projects and escalated support. You must have a UK drivers licence as you will be working a mix of on site customer support and remote. What will you be doing as an IT Field Engineer? Act as the technical point of contact for the customer whilst on site Work at a senior technical level within the business, contributing to solution design and leading on the delivery of allocated projects Provide all aspects of IT support as required by the customer Work with the customer to prioritise tickets in accordance with their requirements Ensure all networked devices are up-to-date with necessary security patches, firmware, and Anti-Virus definitions Install and configure hardware, software, and networking equipment as required Troubleshoot and diagnose hardware, software and network issues Support colleagues with technical issues and contribute to the development of services delivered by the company Deliver 2nd and 3rd line remote support to customers where required Adhere to information security policies at all times Liaise with colleagues and 3rd parties as required to provide solutions to our customers Produce documentation for use both by the company and our customers What experience do you need? Windows Server (Apply online only) Associated server technologies, in particular: AD, GPO, DNS, DHCP, Print Management, WSUS Virtual server technologies (Hyper-V and/or VMware), including Storage and Networking Deployment and management of Windows 10/11 in a domain environment Mass deployment of software applications to network devices Modern backup technologies, strategies, and disaster recovery planning O365 administration (AAD Connect, User Mgmt, Email, OneDrive, Sharepoint, Teams) Network device configuration; e.g. Patching, VLANs, STP, QoS, VPNs, Firewalls, Web Filters, Routers, and Wireless technologies MDM technologies (e.g. Intune, Jamf, Meraki, Miradore) M365 experience, such as; Azure, Azure AD, Intune, Autopilot, Licencing, Security & Compliance, On-prem to Cloud migrations Personal skills Be a confident communicator at all levels, both written and verbally Take a pro-active approach to IT support and show initiative in your day-to-day work Be able to manage your time effectively, multitask, and prioritise your workload Have a willingness to travel to, from, and between customer sites on a daily basis What will you get in return Basic salary up to £35,000 + bonus + Company Car (Green Tax) Continous training and paid for certifications Hybrid working environment 25 days holiday + bank This position requires a full UK Drivers licence and you must based in or around the M4 corridor. Recruiter: Adam Titmus
Job Title: Senior Technical Support and Infrastructure Engineer Salary: £36,000 - £40,000 per annum Location: St Albans Contract: Permanent, Full Time Hours: Monday to Friday, 9am 5.30pm COMPANY PROFILE An exciting opportunity has arisen to work for our well-established client based in St Albans, specializing in IT Software solutions. They are currently seeking a dedicated Senior Technical Support and Infrastructure Engineer to join their innovative team. SKILLS & QUALIFICATIONS Exceptional customer focus with the ability to thrive in a fast-paced environment Analytical mindset for effective diagnostic and troubleshooting activities Proficient verbal and written communication skills in English Strong attention to detail and commitment to quality Bachelor's degree in IT, computer science, or related fields Proven experience in IT infrastructure and security Knowledge and proficiency in Virtualization, High Availability, Load Balancing, and Disaster Recovery Desirable certifications such as CCNA and CISSP Experience in technical documentation RESPONSIBILITIES Design comprehensive end-to-end solution architectures for client implementations Provide 2nd and 3rd line support to customers, ensuring timely resolution of issues Serve as the expert single point of contact for addressing technical issues, concerns, or queries Maintain consistent communication with customers to ensure satisfaction and resolve any issues effectively Manage internal IT network and systems, including support for development environments ADDITIONAL INFORMATION 20 days holiday plus bank holidays Training provided Opportunities for progression Parking available Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10 s Privacy Policy as to how we hold your data.
May 17, 2024
Full time
Job Title: Senior Technical Support and Infrastructure Engineer Salary: £36,000 - £40,000 per annum Location: St Albans Contract: Permanent, Full Time Hours: Monday to Friday, 9am 5.30pm COMPANY PROFILE An exciting opportunity has arisen to work for our well-established client based in St Albans, specializing in IT Software solutions. They are currently seeking a dedicated Senior Technical Support and Infrastructure Engineer to join their innovative team. SKILLS & QUALIFICATIONS Exceptional customer focus with the ability to thrive in a fast-paced environment Analytical mindset for effective diagnostic and troubleshooting activities Proficient verbal and written communication skills in English Strong attention to detail and commitment to quality Bachelor's degree in IT, computer science, or related fields Proven experience in IT infrastructure and security Knowledge and proficiency in Virtualization, High Availability, Load Balancing, and Disaster Recovery Desirable certifications such as CCNA and CISSP Experience in technical documentation RESPONSIBILITIES Design comprehensive end-to-end solution architectures for client implementations Provide 2nd and 3rd line support to customers, ensuring timely resolution of issues Serve as the expert single point of contact for addressing technical issues, concerns, or queries Maintain consistent communication with customers to ensure satisfaction and resolve any issues effectively Manage internal IT network and systems, including support for development environments ADDITIONAL INFORMATION 20 days holiday plus bank holidays Training provided Opportunities for progression Parking available Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10 s Privacy Policy as to how we hold your data.
Title: 2nd Line NOC Engineer Location: Ledbury, UK (Hybrid) Position Type: Full-Time Salary: 40,000 - 50,000 DOE About Us: We are working with a leading provider of innovative IT solutions and services, dedicated to delivering outstanding technical support to businesses across various sectors. We pride ourselves on our commitment to excellence and our collaborative, supportive work environment. We are now seeking a talented and motivated 2nd Line NOC Engineer to join our dynamic team in Ledbury. Job Description: As a 2nd Line NOC Engineer, you will play a crucial role in ensuring the stability, performance, and security of our clients' networks. You will be responsible for monitoring, troubleshooting, and maintaining network infrastructure, providing second-line support to resolve complex technical issues, and working closely with other team members to deliver exceptional service. Key Responsibilities: Monitor and maintain network infrastructure to ensure optimal performance. Troubleshoot and resolve 2nd line technical issues, escalating to 3rd line support when necessary. Conduct regular system and network health checks. Collaborate with the 1st line support team to provide efficient and effective resolutions. Perform network upgrades and maintenance activities as required. Document technical issues and resolutions accurately and comprehensively. Provide remote and on-site support to clients as needed. Assist in the development and implementation of network policies and procedures. Required Skills and Experience: Proven experience as a 2nd Line NOC Engineer or in a similar role. Strong knowledge of network and server infrastructure, including LAN/WAN, routers, switches, firewalls, and VPN. Proficiency in network monitoring tools and technologies. Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues. Familiarity with various operating systems, including Windows, Linux, and MacOS. Understanding of cybersecurity principles and best practices. Strong communication skills, both written and verbal. Ability to work independently and as part of a team. Relevant certifications (e.g., CCNA, CompTIA Network+, etc.) are a plus. Benefits: Competitive salary with performance-based incentives. Hybrid working opportunities Comprehensive health and dental insurance plans. Professional development opportunities and support for certification. Generous holiday allowance and flexible working hours. A positive and collaborative work environment. Opportunities for career advancement within the company. How to Apply: If you are passionate about network operations and enjoy solving complex technical challenges, we would love to hear from you. Please send your CV and a cover letter outlining your relevant experience and why you are the perfect fit for this role to (url removed). In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 17, 2024
Full time
Title: 2nd Line NOC Engineer Location: Ledbury, UK (Hybrid) Position Type: Full-Time Salary: 40,000 - 50,000 DOE About Us: We are working with a leading provider of innovative IT solutions and services, dedicated to delivering outstanding technical support to businesses across various sectors. We pride ourselves on our commitment to excellence and our collaborative, supportive work environment. We are now seeking a talented and motivated 2nd Line NOC Engineer to join our dynamic team in Ledbury. Job Description: As a 2nd Line NOC Engineer, you will play a crucial role in ensuring the stability, performance, and security of our clients' networks. You will be responsible for monitoring, troubleshooting, and maintaining network infrastructure, providing second-line support to resolve complex technical issues, and working closely with other team members to deliver exceptional service. Key Responsibilities: Monitor and maintain network infrastructure to ensure optimal performance. Troubleshoot and resolve 2nd line technical issues, escalating to 3rd line support when necessary. Conduct regular system and network health checks. Collaborate with the 1st line support team to provide efficient and effective resolutions. Perform network upgrades and maintenance activities as required. Document technical issues and resolutions accurately and comprehensively. Provide remote and on-site support to clients as needed. Assist in the development and implementation of network policies and procedures. Required Skills and Experience: Proven experience as a 2nd Line NOC Engineer or in a similar role. Strong knowledge of network and server infrastructure, including LAN/WAN, routers, switches, firewalls, and VPN. Proficiency in network monitoring tools and technologies. Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues. Familiarity with various operating systems, including Windows, Linux, and MacOS. Understanding of cybersecurity principles and best practices. Strong communication skills, both written and verbal. Ability to work independently and as part of a team. Relevant certifications (e.g., CCNA, CompTIA Network+, etc.) are a plus. Benefits: Competitive salary with performance-based incentives. Hybrid working opportunities Comprehensive health and dental insurance plans. Professional development opportunities and support for certification. Generous holiday allowance and flexible working hours. A positive and collaborative work environment. Opportunities for career advancement within the company. How to Apply: If you are passionate about network operations and enjoy solving complex technical challenges, we would love to hear from you. Please send your CV and a cover letter outlining your relevant experience and why you are the perfect fit for this role to (url removed). In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Application Support Engineer required by our market leading, retail sector organisation based in Bristol. This is a hybrid role with 3 days a week onsite but with some flexibility when required. This role would suit a 2nd Line Support Specialist who has previous experience of working within the retail (Or similar) industry and who has experience of POS systems or MS Dynamics BC (Business Central). You will join an experienced IT Support and Delivery Team and will require strong technical and soft skills. You will act as the technical bridge and second line support service to end users, dealing with problems, answering service tickets and delivering IT elements of wider projects. Ideal Background: Experience supporting retail end users, POS application setup and integration. Experienced in providing training and UAT testing A background in providing 2nd line application support Build up, and document, a wealth of knowledge about how to support colleagues which can, over time, be shared with support teams to improve first line resolution. Proven experience in a support role, working in a retail technology environment including point of sale solutions Excellent communication skills and customer centric focus, capable of dealing with difficult and stressful situations with a calm disposition Ability to troubleshoot and diagnose to a high standard in a complex, time critical, and constantly evolving environment Good Excel experience with strength in using multiple data sources within pivot tables Experience of using Microsoft Dynamics 365 Business Central (Nice to have) This fantastic role comes with a very competitive basic salary and is accompanied with a 10% annual bonus plus an excellent benefits package which includes: 25 days holiday, contributory Pension, Life Assurance (3x Salary), Health Care, Free Parking and a generous product discount to name a few.
May 17, 2024
Full time
Application Support Engineer required by our market leading, retail sector organisation based in Bristol. This is a hybrid role with 3 days a week onsite but with some flexibility when required. This role would suit a 2nd Line Support Specialist who has previous experience of working within the retail (Or similar) industry and who has experience of POS systems or MS Dynamics BC (Business Central). You will join an experienced IT Support and Delivery Team and will require strong technical and soft skills. You will act as the technical bridge and second line support service to end users, dealing with problems, answering service tickets and delivering IT elements of wider projects. Ideal Background: Experience supporting retail end users, POS application setup and integration. Experienced in providing training and UAT testing A background in providing 2nd line application support Build up, and document, a wealth of knowledge about how to support colleagues which can, over time, be shared with support teams to improve first line resolution. Proven experience in a support role, working in a retail technology environment including point of sale solutions Excellent communication skills and customer centric focus, capable of dealing with difficult and stressful situations with a calm disposition Ability to troubleshoot and diagnose to a high standard in a complex, time critical, and constantly evolving environment Good Excel experience with strength in using multiple data sources within pivot tables Experience of using Microsoft Dynamics 365 Business Central (Nice to have) This fantastic role comes with a very competitive basic salary and is accompanied with a 10% annual bonus plus an excellent benefits package which includes: 25 days holiday, contributory Pension, Life Assurance (3x Salary), Health Care, Free Parking and a generous product discount to name a few.
Windows 11 Deployment Engineer 200 P/D, Inside IR35 Hybrid, Regular travel in and around London, Essex and Kent 3 months, scope to extend The role Support the migration from Windows 10 to Windows 11 (approx 9,500 computers). Provide 2nd and 3rd line technical support for all W11 issues through phone, email and onsite. Provide on-site pre and post migration support (floorwalking / mop-up sessions). Work closely with teams within Healthcare Informatics where necessary to ensure Windows 11 is deployed throughout. If you are interested, apply here!
May 17, 2024
Contractor
Windows 11 Deployment Engineer 200 P/D, Inside IR35 Hybrid, Regular travel in and around London, Essex and Kent 3 months, scope to extend The role Support the migration from Windows 10 to Windows 11 (approx 9,500 computers). Provide 2nd and 3rd line technical support for all W11 issues through phone, email and onsite. Provide on-site pre and post migration support (floorwalking / mop-up sessions). Work closely with teams within Healthcare Informatics where necessary to ensure Windows 11 is deployed throughout. If you are interested, apply here!