We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
Feb 27, 2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Job Title: 1st Line Support Engineer Location: Stansted / Luton (2 days a week working at Stansted airport, 2 days a week working at Luton airport, 1 day a week from home) Salary: 27,000 - 30,000 per annum Job Type: Permanent, Full Time Working Hours: 40 hours per week, Monday to Friday Out of hours support also required on a rota basis (additional on-call allowance paid in respect of this) Start Date: ASAP Harrods Aviation is a widely recognised leading company in the General (Private) Aviation industry. We are committed to employing the very best individuals who can demonstrate and deliver the very highest level of customer service. About the Role: As a 1st Line Support Engineer, you will provide exceptional 1st line support to 300 users, both onsite and remotely, by effectively managing all support requests through to resolution whilst building relationships with our internal customers. Principal Accountabilities: Being first point of contact for all inbound service requests raised by various communication channels. Initial triage and prioritisation of new support calls and escalating to 2nd/3rd Line to ensure a timely resolution and closure Appropriately logging service requests and dealing with password resets, processing new user requests, account changes, deletions, installing new equipment and undertaking office moves Diagnose and resolve basic issues with laptops, desktops, mobile phones and printers Identify and troubleshoot basic network issues Provide support for standard applications used within the business such as Word, Excel, Outlook, Teams, SharePoint and other Microsoft 365 products. Troubleshoot using remote access tools appropriately Maintaining and administering user accounts via Active Directory Supporting business critical applications and all in house related software, including user provisioning Undertake PC/Laptop builds with OS and software deployment via SCCM and PDQ Administering, monitoring and patching Microsoft Servers in a VMware ESXi virtual environment Controlling, managing and reporting of all site assets Develop solutions database to aide end user self-service support Identifying and recommending any improvements to existing support procedures, in order to deliver efficiencies or improvements As required, work closely with external providers to ensure any support requirements are delivered to assist in call resolution Ensure all data protection activities complete successfully on the pre-arranged schedule Hours of Work: Full-time position, working 40 hours per week, Monday to Friday Out of hours support also required on a rota basis (additional on-call allowance paid in respect of this) 2 days a week working at Stansted airport, 2 days a week working at Luton airport, 1 day a week from home About You: You will need to have the ability to build effective relationships with both colleagues and internal customers, to ensure the lifecycle of incidents and service requests are completed to the customers satisfaction. An ability to prioritise, organise and escalate workload issues to your line manager, in a timely manner is essential to being successful within this role. You should have good problem-solving skills and have previous experience working within a customer focussed environment. You should be a good communicator with excellent telephone skills and high levels of written and spoken English. You will need to be able to cope well under pressure as well as be able to work independently or as part of a team. You should have good knowledge of: Windows Server Exchange Administration Office / Office 365 Windows 10 Active Directory / DNS / DHCP / Group Policy SCCM / WSUS Microsoft Data Protection Manager Networks Printers and Multi-Functional Devices Knowledge of the following would be considered beneficial: ITIL Framework GDPR and UK Data Protection legislation. Benefits: Enhanced annual leave entitlements Holiday Purchase Scheme Happy Birthday Day Harrods Rewards Card (staff discount) BHSF Health Cash Plan Onsite Parking Additional Information: Please note the company is not able to offer sponsorship for this role so candidates must already possess the right to live and work in the UK to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; 1st Line IT Support Engineer, SQL, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, may also be considered for this role.
May 22, 2024
Full time
Job Title: 1st Line Support Engineer Location: Stansted / Luton (2 days a week working at Stansted airport, 2 days a week working at Luton airport, 1 day a week from home) Salary: 27,000 - 30,000 per annum Job Type: Permanent, Full Time Working Hours: 40 hours per week, Monday to Friday Out of hours support also required on a rota basis (additional on-call allowance paid in respect of this) Start Date: ASAP Harrods Aviation is a widely recognised leading company in the General (Private) Aviation industry. We are committed to employing the very best individuals who can demonstrate and deliver the very highest level of customer service. About the Role: As a 1st Line Support Engineer, you will provide exceptional 1st line support to 300 users, both onsite and remotely, by effectively managing all support requests through to resolution whilst building relationships with our internal customers. Principal Accountabilities: Being first point of contact for all inbound service requests raised by various communication channels. Initial triage and prioritisation of new support calls and escalating to 2nd/3rd Line to ensure a timely resolution and closure Appropriately logging service requests and dealing with password resets, processing new user requests, account changes, deletions, installing new equipment and undertaking office moves Diagnose and resolve basic issues with laptops, desktops, mobile phones and printers Identify and troubleshoot basic network issues Provide support for standard applications used within the business such as Word, Excel, Outlook, Teams, SharePoint and other Microsoft 365 products. Troubleshoot using remote access tools appropriately Maintaining and administering user accounts via Active Directory Supporting business critical applications and all in house related software, including user provisioning Undertake PC/Laptop builds with OS and software deployment via SCCM and PDQ Administering, monitoring and patching Microsoft Servers in a VMware ESXi virtual environment Controlling, managing and reporting of all site assets Develop solutions database to aide end user self-service support Identifying and recommending any improvements to existing support procedures, in order to deliver efficiencies or improvements As required, work closely with external providers to ensure any support requirements are delivered to assist in call resolution Ensure all data protection activities complete successfully on the pre-arranged schedule Hours of Work: Full-time position, working 40 hours per week, Monday to Friday Out of hours support also required on a rota basis (additional on-call allowance paid in respect of this) 2 days a week working at Stansted airport, 2 days a week working at Luton airport, 1 day a week from home About You: You will need to have the ability to build effective relationships with both colleagues and internal customers, to ensure the lifecycle of incidents and service requests are completed to the customers satisfaction. An ability to prioritise, organise and escalate workload issues to your line manager, in a timely manner is essential to being successful within this role. You should have good problem-solving skills and have previous experience working within a customer focussed environment. You should be a good communicator with excellent telephone skills and high levels of written and spoken English. You will need to be able to cope well under pressure as well as be able to work independently or as part of a team. You should have good knowledge of: Windows Server Exchange Administration Office / Office 365 Windows 10 Active Directory / DNS / DHCP / Group Policy SCCM / WSUS Microsoft Data Protection Manager Networks Printers and Multi-Functional Devices Knowledge of the following would be considered beneficial: ITIL Framework GDPR and UK Data Protection legislation. Benefits: Enhanced annual leave entitlements Holiday Purchase Scheme Happy Birthday Day Harrods Rewards Card (staff discount) BHSF Health Cash Plan Onsite Parking Additional Information: Please note the company is not able to offer sponsorship for this role so candidates must already possess the right to live and work in the UK to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; 1st Line IT Support Engineer, SQL, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, may also be considered for this role.
On-site Engineer x2 Hardware / Networking / Support Must be SC Cleared Rate: +/- 270 /day Inside IR35 Initial Duration: 3 months Location: Central London / 5 days per week We're working with an exciting rapidly growing Managed Service Provider that provides specialist Cloud, Network, Infrastructure, and Security solutions to large blue-chip organisations. As the On-site Engineer, you will be supporting across all office Hardware and triage activities, for example, Ports, Switches, Printers, AV equipment, Tablets (Room booking), and other Desk/Meeting room equipment. There will also be occasional Travel to customer sites to support and install Network equipment. We are looking for an experienced onsite Engineer who will be able to problem solve and deal with changing circumstances and escalate to 3rd Line/ Offsite teams when required. Experience required: Experienced in Hardware Support Support on Office/Desk/Meeting room equipment Strong Networking Support experience Immediately Available Must be SC Cleared This is an urgent role so please apply ASAP with a copy of your CV and we will be in touch.
May 22, 2024
Contractor
On-site Engineer x2 Hardware / Networking / Support Must be SC Cleared Rate: +/- 270 /day Inside IR35 Initial Duration: 3 months Location: Central London / 5 days per week We're working with an exciting rapidly growing Managed Service Provider that provides specialist Cloud, Network, Infrastructure, and Security solutions to large blue-chip organisations. As the On-site Engineer, you will be supporting across all office Hardware and triage activities, for example, Ports, Switches, Printers, AV equipment, Tablets (Room booking), and other Desk/Meeting room equipment. There will also be occasional Travel to customer sites to support and install Network equipment. We are looking for an experienced onsite Engineer who will be able to problem solve and deal with changing circumstances and escalate to 3rd Line/ Offsite teams when required. Experience required: Experienced in Hardware Support Support on Office/Desk/Meeting room equipment Strong Networking Support experience Immediately Available Must be SC Cleared This is an urgent role so please apply ASAP with a copy of your CV and we will be in touch.
Our client is a well established MSP based in Cheltenham who are looking for a 3rd Line IT Engineer to join their team. This is a hybrid role working 2 days on site with the opportunity to progress into technical consultancy and architechture. As a 3rd Line IT Engineer, you will be responsible for providing advanced technical support, managing complex incidents, and ensuring the smooth operation of our clients' IT infrastructure. You will play a key role in troubleshooting and resolving high-level technical issues, implementing new technologies, and contributing to continuous improvement initiatives. Key Responsibilities: Provide expert 3rd line support for complex technical issues across a range of technologies. Troubleshoot and resolve escalated incidents and problems efficiently, ensuring minimal disruption to clients. Implement and manage advanced IT solutions, including server, network, and cloud-based systems. Liaise with 1st and 2nd line support teams to provide guidance and mentorship, fostering a culture of continuous learning and development. Conduct root cause analysis and deliver recommendations to prevent future occurrences of technical issues. Maintain thorough and accurate documentation of all support activities and solutions. Stay up-to-date with the latest industry trends and advancements to ensure the highest level of service delivery. What experience do you need as a 3rd Line IT Engineer? Previous experience working in an Infrastructure or 3rd Line role. Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues. Relevant certifications such as MCSE, CCNP, or equivalent are highly desirable. Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders. Technical Skills Windows Server (including 2016, 2019, 2022) VMware ESX/ESXi and vCenter SAN Technologies Exchange On-Premise, DAG and Hybird Microsoft 365 including Intune and Autopilot Microsoft Azure (including tenancy management, networking configuration, cost management etc) Azure Virtual Desktop Citrix XenApp, XenDesktop and Netscaler Microsoft Hyper-V and failover clustering TCP/IP, VLAN, switching, routing and firewall configuration, VPNs and WAN environments What will you get? Up to £43,000 per annum + optional on call of £4750 per year Hybrid working 2 days in Cheltenham 26 days holiday + bank Private healthcare Professional Certifications paid for If you feel you match the above click apply now with an up to date version of your CV. Recruiter: Adam Titmus
May 22, 2024
Full time
Our client is a well established MSP based in Cheltenham who are looking for a 3rd Line IT Engineer to join their team. This is a hybrid role working 2 days on site with the opportunity to progress into technical consultancy and architechture. As a 3rd Line IT Engineer, you will be responsible for providing advanced technical support, managing complex incidents, and ensuring the smooth operation of our clients' IT infrastructure. You will play a key role in troubleshooting and resolving high-level technical issues, implementing new technologies, and contributing to continuous improvement initiatives. Key Responsibilities: Provide expert 3rd line support for complex technical issues across a range of technologies. Troubleshoot and resolve escalated incidents and problems efficiently, ensuring minimal disruption to clients. Implement and manage advanced IT solutions, including server, network, and cloud-based systems. Liaise with 1st and 2nd line support teams to provide guidance and mentorship, fostering a culture of continuous learning and development. Conduct root cause analysis and deliver recommendations to prevent future occurrences of technical issues. Maintain thorough and accurate documentation of all support activities and solutions. Stay up-to-date with the latest industry trends and advancements to ensure the highest level of service delivery. What experience do you need as a 3rd Line IT Engineer? Previous experience working in an Infrastructure or 3rd Line role. Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues. Relevant certifications such as MCSE, CCNP, or equivalent are highly desirable. Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders. Technical Skills Windows Server (including 2016, 2019, 2022) VMware ESX/ESXi and vCenter SAN Technologies Exchange On-Premise, DAG and Hybird Microsoft 365 including Intune and Autopilot Microsoft Azure (including tenancy management, networking configuration, cost management etc) Azure Virtual Desktop Citrix XenApp, XenDesktop and Netscaler Microsoft Hyper-V and failover clustering TCP/IP, VLAN, switching, routing and firewall configuration, VPNs and WAN environments What will you get? Up to £43,000 per annum + optional on call of £4750 per year Hybrid working 2 days in Cheltenham 26 days holiday + bank Private healthcare Professional Certifications paid for If you feel you match the above click apply now with an up to date version of your CV. Recruiter: Adam Titmus
3rd Line Support Engineer Location Bromsgrove Salary £30-£40k per annum Full time Benefits 22 days holiday per year plus bank holidays (increases after 3 years) Contributory pension scheme (after 3-months) Company laptop Company mobile phone or contribution to personal mobile phone Health Cash Plan (after probation) Purpose of role: The company has been operating for almost 8 years providing Datacentre Hosting, IT Support and VOIP systems out of our offices in Stourport on Severn. As a business, the company are growing and understand that their people are an important part of what enables this to happen. Due to this growth, they are looking for exceptional people to be part of the team and journey. If you are passionate with a will to succeed, then the company would love to hear from you. The successful candidate will have a strong understanding of IT technologies with a desire to deliver a high-quality service to external customers. You will have previous experience of working in a similar role with. suitable personal skills to build relationships with colleagues and clients. highly effective communication skills and phone manner the ability to handle challenging customer situations and work under pressure. the ability to prioritise workload and multitask. the ability to work in a proactive, methodical manner whilst having attention to detail. strong problemsolving skills Main Responsibilities Provide IT Troubleshooting via telephone and remote support software. 3rd line escalation from 1st and 2nd line support engineers To provide some onsite solution implementation To diagnose faults with technical systems and take appropriate action. To help create new knowledge base articles to share information for reuse throughout the team and customer base. Provide a high level and effective service to the company IT and its customers. Working with Senior Management team to provide top level IT expertise. Technical Skills Required Knowledge of virtualisation technologies (Hyper-V/VMWare). Also, Server, Storage and Networking would be preferred. Ability to produce clear and concise documentation. Microsoft Windows Server technology design and implementation Good knowledge of Active Directory design and implementation Good knowledge of cloud technologies (Exchange online, SharePoint, Intune) Understanding of security solutions such as implementation of Nextgen Firewalls Please apply with your CV in the first instance. Wright Staff are acting as an employment business in relation to this vacancy.
May 22, 2024
Full time
3rd Line Support Engineer Location Bromsgrove Salary £30-£40k per annum Full time Benefits 22 days holiday per year plus bank holidays (increases after 3 years) Contributory pension scheme (after 3-months) Company laptop Company mobile phone or contribution to personal mobile phone Health Cash Plan (after probation) Purpose of role: The company has been operating for almost 8 years providing Datacentre Hosting, IT Support and VOIP systems out of our offices in Stourport on Severn. As a business, the company are growing and understand that their people are an important part of what enables this to happen. Due to this growth, they are looking for exceptional people to be part of the team and journey. If you are passionate with a will to succeed, then the company would love to hear from you. The successful candidate will have a strong understanding of IT technologies with a desire to deliver a high-quality service to external customers. You will have previous experience of working in a similar role with. suitable personal skills to build relationships with colleagues and clients. highly effective communication skills and phone manner the ability to handle challenging customer situations and work under pressure. the ability to prioritise workload and multitask. the ability to work in a proactive, methodical manner whilst having attention to detail. strong problemsolving skills Main Responsibilities Provide IT Troubleshooting via telephone and remote support software. 3rd line escalation from 1st and 2nd line support engineers To provide some onsite solution implementation To diagnose faults with technical systems and take appropriate action. To help create new knowledge base articles to share information for reuse throughout the team and customer base. Provide a high level and effective service to the company IT and its customers. Working with Senior Management team to provide top level IT expertise. Technical Skills Required Knowledge of virtualisation technologies (Hyper-V/VMWare). Also, Server, Storage and Networking would be preferred. Ability to produce clear and concise documentation. Microsoft Windows Server technology design and implementation Good knowledge of Active Directory design and implementation Good knowledge of cloud technologies (Exchange online, SharePoint, Intune) Understanding of security solutions such as implementation of Nextgen Firewalls Please apply with your CV in the first instance. Wright Staff are acting as an employment business in relation to this vacancy.
Cloud Engineer (Azure) - Edinburgh (Hybrid) - 53K plus Bonus Hybrid Model - 3 days in the office near Edinburgh, 2 days WFH per week - Very commutable from the city centre, West Lothian, Fife, and surrounding regions - Parking on site and very close to train station serviced from both Haymarket and Waverley Lorien's client, an established Scottish-born success story with an award-winning, sector-leading product line, has reached out us once again to help them in their searches for a Cloud Engineer with skills across Azure, Entra ID (Azure AD), and Microsoft 365 to join their team on a permanent basis. Having introduced many people into this firm ourselves, we've seen how well they treat their staff and how rewarding the work can be (the company has helped millions of people already and continue to improve lives across the globe). You'll personally benefit not only from great opportunities to use and build on your skills and knowledge as you deliver rewarding work, but also a generous remuneration package, a hybrid working model as well as flexible working hours to suit your routine, a great bonus scheme and even more. What you'll get up to: Helping to take the reins across cloud system support/admin/performance monitoring and covering storage, services and more Operating as a key go-to Cloud SME and contributing to planning/improvements as well as relevant projects Be part of a cross-functional R&D style team including working with other Cloud specialists, DevOps personnel, Engineering Managers and more Bringing new ideas to the table and helping to bring about potential enhancements to existing offerings Offering 3rd Line Support around Cloud-related issues and barriers What you'll bring to the table to achieve this: Strong knowledge and skills across Azure, as well as cloud systems and architecture in general Previous background in roles such as Cloud Engineer or similar Strong skills and knowledge of the Azure Cloud Platform, Microsoft 365, Entra ID (Azure Active Directory) and ideally other relevant tooling/offerings Ability to bring new ideas to the table and contribute to upgrades/improvements Ideally an awareness of current trends in the domain, and willingness to bring these into play If you like the idea of joining an organisation with a great track record of looking after their staff who offer hybrid working, flexible working hours arrangements, a great bonus scheme, technical upskilling opportunities, a friendly team of like-minded individuals to work with and more, apply now with your latest CV for consideration. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
May 22, 2024
Full time
Cloud Engineer (Azure) - Edinburgh (Hybrid) - 53K plus Bonus Hybrid Model - 3 days in the office near Edinburgh, 2 days WFH per week - Very commutable from the city centre, West Lothian, Fife, and surrounding regions - Parking on site and very close to train station serviced from both Haymarket and Waverley Lorien's client, an established Scottish-born success story with an award-winning, sector-leading product line, has reached out us once again to help them in their searches for a Cloud Engineer with skills across Azure, Entra ID (Azure AD), and Microsoft 365 to join their team on a permanent basis. Having introduced many people into this firm ourselves, we've seen how well they treat their staff and how rewarding the work can be (the company has helped millions of people already and continue to improve lives across the globe). You'll personally benefit not only from great opportunities to use and build on your skills and knowledge as you deliver rewarding work, but also a generous remuneration package, a hybrid working model as well as flexible working hours to suit your routine, a great bonus scheme and even more. What you'll get up to: Helping to take the reins across cloud system support/admin/performance monitoring and covering storage, services and more Operating as a key go-to Cloud SME and contributing to planning/improvements as well as relevant projects Be part of a cross-functional R&D style team including working with other Cloud specialists, DevOps personnel, Engineering Managers and more Bringing new ideas to the table and helping to bring about potential enhancements to existing offerings Offering 3rd Line Support around Cloud-related issues and barriers What you'll bring to the table to achieve this: Strong knowledge and skills across Azure, as well as cloud systems and architecture in general Previous background in roles such as Cloud Engineer or similar Strong skills and knowledge of the Azure Cloud Platform, Microsoft 365, Entra ID (Azure Active Directory) and ideally other relevant tooling/offerings Ability to bring new ideas to the table and contribute to upgrades/improvements Ideally an awareness of current trends in the domain, and willingness to bring these into play If you like the idea of joining an organisation with a great track record of looking after their staff who offer hybrid working, flexible working hours arrangements, a great bonus scheme, technical upskilling opportunities, a friendly team of like-minded individuals to work with and more, apply now with your latest CV for consideration. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
1st Line Support Engineer £22,000 - £25,000 plus benefits including training and certifications London, NW1 Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1st Line, 2nd line, Service Desk, Helpdesk, Help Desk, PC, Active Directory, Cloud, Office 365, Server, Azure. Do you want to work for a company which offers support and training for IT certifications? Are you looking for the next step in your career and the chance to work with cutting-edge technologies? My client is a well-established IT Support Company based in Camden with an excellent reputation and a loyal client base. They have a strong IT Support team, a fantastic working environment and offer their staff payment and support for IT certifications and training. They are looking for a Helpdesk Engineer with a minimum of a year s IT experience, to join their team on a permanent basis. This is a varied and interesting role covering 1st and some 2nd line support as well as some IT projects. This role will give you the chance to play a key role in a growing team and gain exposure to the most up to date and a wide variety of technology. 1st Line Support Engineer Duties: To be part of a small team responsible for all incoming client requests, triaging and progressing all support requests via phone, email and remote tools all while providing an exceptional client experience. Build positive client relationships through exceptional client service, tenacity and the willingness to do the right thing! Take responsibility for and co-ordinate escalated tickets with other team members Diagnosing, troubleshooting, testing, repairing and servicing hardware Build and deploy PC s and other devices to clients networks Liaising with 3rd party vendors Create, update and maintain documentation relating to clients environments 1st Line Support Engineer Requirements: 1-2 years minimum commercial IT Support experience, ideally gained within an MSP environment. IT knowledge / experience of: Active Directory & Group Policy management O365 Microsoft Exchange Microsoft Windows Server Switches, routers & firewalls, TCP/IP & network troubleshooting VPN s Exceptional client support skills with a desire to provide an excellent client experience. Confident personality with excellent written and verbal communication skills, comfortable dealing with all levels of clients Pro-active attitude with a willingness to learn and develop Self-starting team player who can work on their own initiative, capable of identifying, owning and developing solutions to resolve repetitive issues Solid troubleshooting, problem solving and analytical skills Ideally certified (or working towards) Microsoft, CompTIA or Cisco certifications Ability to multi-task and prioritise your workload while maintaining excellent attention to detail and exceeding KPI s. In return, my client offers the chance to develop your experience and technical expertise quickly, support and payment for IT training and certifications, the chance to play a key role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency in regard to this vacancy.
May 22, 2024
Full time
1st Line Support Engineer £22,000 - £25,000 plus benefits including training and certifications London, NW1 Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1st Line, 2nd line, Service Desk, Helpdesk, Help Desk, PC, Active Directory, Cloud, Office 365, Server, Azure. Do you want to work for a company which offers support and training for IT certifications? Are you looking for the next step in your career and the chance to work with cutting-edge technologies? My client is a well-established IT Support Company based in Camden with an excellent reputation and a loyal client base. They have a strong IT Support team, a fantastic working environment and offer their staff payment and support for IT certifications and training. They are looking for a Helpdesk Engineer with a minimum of a year s IT experience, to join their team on a permanent basis. This is a varied and interesting role covering 1st and some 2nd line support as well as some IT projects. This role will give you the chance to play a key role in a growing team and gain exposure to the most up to date and a wide variety of technology. 1st Line Support Engineer Duties: To be part of a small team responsible for all incoming client requests, triaging and progressing all support requests via phone, email and remote tools all while providing an exceptional client experience. Build positive client relationships through exceptional client service, tenacity and the willingness to do the right thing! Take responsibility for and co-ordinate escalated tickets with other team members Diagnosing, troubleshooting, testing, repairing and servicing hardware Build and deploy PC s and other devices to clients networks Liaising with 3rd party vendors Create, update and maintain documentation relating to clients environments 1st Line Support Engineer Requirements: 1-2 years minimum commercial IT Support experience, ideally gained within an MSP environment. IT knowledge / experience of: Active Directory & Group Policy management O365 Microsoft Exchange Microsoft Windows Server Switches, routers & firewalls, TCP/IP & network troubleshooting VPN s Exceptional client support skills with a desire to provide an excellent client experience. Confident personality with excellent written and verbal communication skills, comfortable dealing with all levels of clients Pro-active attitude with a willingness to learn and develop Self-starting team player who can work on their own initiative, capable of identifying, owning and developing solutions to resolve repetitive issues Solid troubleshooting, problem solving and analytical skills Ideally certified (or working towards) Microsoft, CompTIA or Cisco certifications Ability to multi-task and prioritise your workload while maintaining excellent attention to detail and exceeding KPI s. In return, my client offers the chance to develop your experience and technical expertise quickly, support and payment for IT training and certifications, the chance to play a key role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency in regard to this vacancy.
Our client is a well established MSP based in Cheltenham who are looking for a 3rd Line IT Engineer to join their team. This is a hybrid role working 2 days on site with the opportunity to progress into technical consultancy and architechture. As a 3rd Line IT Engineer, you will be responsible for providing advanced technical support, managing complex incidents, and ensuring the smooth operation of our clients' IT infrastructure. You will play a key role in troubleshooting and resolving high-level technical issues, implementing new technologies, and contributing to continuous improvement initiatives. Key Responsibilities: Provide expert 3rd line support for complex technical issues across a range of technologies. Troubleshoot and resolve escalated incidents and problems efficiently, ensuring minimal disruption to clients. Implement and manage advanced IT solutions, including server, network, and cloud-based systems. Liaise with 1st and 2nd line support teams to provide guidance and mentorship, fostering a culture of continuous learning and development. Conduct root cause analysis and deliver recommendations to prevent future occurrences of technical issues. Maintain thorough and accurate documentation of all support activities and solutions. Stay up-to-date with the latest industry trends and advancements to ensure the highest level of service delivery. What experience do you need as a 3rd Line IT Engineer? Previous experience working in an Infrastructure or 3rd Line role. Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues. Relevant certifications such as MCSE, CCNP, or equivalent are highly desirable. Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders. Technical Skills Windows Server (including 2016, 2019, 2022) VMware ESX/ESXi and vCenter SAN Technologies Exchange On-Premise, DAG and Hybird Microsoft 365 including Intune and Autopilot Microsoft Azure (including tenancy management, networking configuration, cost management etc) Azure Virtual Desktop Citrix XenApp, XenDesktop and Netscaler Microsoft Hyper-V and failover clustering TCP/IP, VLAN, switching, routing and firewall configuration, VPNs and WAN environments What will you get? Up to £43,000 per annum + optional on call of £4750 per year Hybrid working 2 days in Cheltenham 26 days holiday + bank Private healthcare Professional Certifications paid for If you feel you match the above click apply now with an up to date version of your CV.Recruiter: Adam Titmus
May 21, 2024
Full time
Our client is a well established MSP based in Cheltenham who are looking for a 3rd Line IT Engineer to join their team. This is a hybrid role working 2 days on site with the opportunity to progress into technical consultancy and architechture. As a 3rd Line IT Engineer, you will be responsible for providing advanced technical support, managing complex incidents, and ensuring the smooth operation of our clients' IT infrastructure. You will play a key role in troubleshooting and resolving high-level technical issues, implementing new technologies, and contributing to continuous improvement initiatives. Key Responsibilities: Provide expert 3rd line support for complex technical issues across a range of technologies. Troubleshoot and resolve escalated incidents and problems efficiently, ensuring minimal disruption to clients. Implement and manage advanced IT solutions, including server, network, and cloud-based systems. Liaise with 1st and 2nd line support teams to provide guidance and mentorship, fostering a culture of continuous learning and development. Conduct root cause analysis and deliver recommendations to prevent future occurrences of technical issues. Maintain thorough and accurate documentation of all support activities and solutions. Stay up-to-date with the latest industry trends and advancements to ensure the highest level of service delivery. What experience do you need as a 3rd Line IT Engineer? Previous experience working in an Infrastructure or 3rd Line role. Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues. Relevant certifications such as MCSE, CCNP, or equivalent are highly desirable. Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders. Technical Skills Windows Server (including 2016, 2019, 2022) VMware ESX/ESXi and vCenter SAN Technologies Exchange On-Premise, DAG and Hybird Microsoft 365 including Intune and Autopilot Microsoft Azure (including tenancy management, networking configuration, cost management etc) Azure Virtual Desktop Citrix XenApp, XenDesktop and Netscaler Microsoft Hyper-V and failover clustering TCP/IP, VLAN, switching, routing and firewall configuration, VPNs and WAN environments What will you get? Up to £43,000 per annum + optional on call of £4750 per year Hybrid working 2 days in Cheltenham 26 days holiday + bank Private healthcare Professional Certifications paid for If you feel you match the above click apply now with an up to date version of your CV.Recruiter: Adam Titmus
IT Support Engineer - £40,000 - Peckham - Unbelievable Benefits! Role: IT Support EngineerLocation: Peckham Salary: £30,000 - £40,000 + Unbelievable Benefits! Interviewing Immediately - Apply NowMy client's are looking for an experienced IT Support Engineer to join a growing IT department in Peckham. The successful candidate will be responsible for providing technical support for IT systems, resolving issues and providing advice on technical solutions.Responsibilities: - Provide technical support for IT systems and applications - Troubleshoot and resolve technical issues - Respond to user requests and provide advice on technical solutions - Install, configure and upgrade IT systems and applications - Monitor and maintain the IT systems to ensure optimal performance - Analyse and diagnose technical problems and implement solutions - Identify areas for improvement and develop strategies to improve efficiency Requirements:- Proven experience within an MSP environment- Knowledge of Windows Server, Azure, Hyper-V and O365 - Knowledge of system administration and network configuration - Knowledge of computer hardware and software - Strong problem-solving and troubleshooting skills - Ability to work independently and as part of a team - Excellent written and verbal communication The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on / to discuss in further detail. Alternatively, send your CV directly to me at owen comThis role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT SupportInterviewing Immediately - Apply NowBuilt on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 21, 2024
Full time
IT Support Engineer - £40,000 - Peckham - Unbelievable Benefits! Role: IT Support EngineerLocation: Peckham Salary: £30,000 - £40,000 + Unbelievable Benefits! Interviewing Immediately - Apply NowMy client's are looking for an experienced IT Support Engineer to join a growing IT department in Peckham. The successful candidate will be responsible for providing technical support for IT systems, resolving issues and providing advice on technical solutions.Responsibilities: - Provide technical support for IT systems and applications - Troubleshoot and resolve technical issues - Respond to user requests and provide advice on technical solutions - Install, configure and upgrade IT systems and applications - Monitor and maintain the IT systems to ensure optimal performance - Analyse and diagnose technical problems and implement solutions - Identify areas for improvement and develop strategies to improve efficiency Requirements:- Proven experience within an MSP environment- Knowledge of Windows Server, Azure, Hyper-V and O365 - Knowledge of system administration and network configuration - Knowledge of computer hardware and software - Strong problem-solving and troubleshooting skills - Ability to work independently and as part of a team - Excellent written and verbal communication The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on / to discuss in further detail. Alternatively, send your CV directly to me at owen comThis role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT SupportInterviewing Immediately - Apply NowBuilt on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
About you You are a go-getter. You don't wait to be told what to do, you see an issue and set off to find a solution. You operate well "in the grey," but can also follow strict processes and protocols when called for. You enjoy helping others and are patient with them, listening to their needs. A day of solving problems, creating efficiencies, giving proactive updates and keeping your systems tidy is a day well spent. About us We are the global communications and marketing consultancy that powers the world's most innovative tech brands. We are a group of expert communicators who are fanatical about tech and are here to help businesses ignite their possibilities. Our local experience and global scale allow us to deliver bold but pragmatic comms guidance to tech companies all over the world. We are connected, ambitious and curious, but most of all we are one team working together to be the global alternative. We are looking for an exceptional person to join our EMEA team as IT Systems Support Analyst IT Systems Support Analyst are the heart of an IT support team. Reporting to the Global IT Manager, the role will work within a wider IT team to support a growing global business. While largely responsible for London-based inquiries, you'll also support IT needs across the EMEA region and our global network and employee base. Daily you will Provide 1st and 2nd line IT support to users across the London in office and EMEA offices remotely (Paris, Munich, Frankfurt, Madrid, Milan). Liaise with local suppliers enabling access to IT supplies as and when required Maintain the local London office IT infrastructure and meeting rooms Plan, configure and deploy all new hire devices, proactively flagging inventory needs Manage, track and handle all off-boarding of employees Assist with group and local projects, maintaining excellent communications with the IT Manager on all tasks and projects Oversee local network and server configuration maintenance, troubleshooting in the first instance before seeking 3rd level support Assist in installing new/rebuilding existing laptops and configuring hardware, peripherals, services, settings, directories and storage in accordance with standards, and project/operational requirements set by your manager Research and recommend new technologies, equipment and services to purchase, fully documenting the systems that we put into place Exposure to support all SAAS-based services including Office365, Egnyte, Slack, Zoom, Google Suite, and OKTA You'll Bring Experience working in a fast-paced environment Strong organizational skills, time management and keen attention to detail Microsoft MCSA or training for certification, a good knowledge of IT systems and hardware maintenance 4+ years' experience of helpdesk management and IT 1st/2nd?line support Great communication and interpersonal skills whilst being incredibly organised Experience in both Mac and PC environments Why Us: Flexibility - We understand that life doesn't always fit around the 9-5; and that work/life integration is crucial. Global Reach & Opportunity - You will have the opportunity to work within global teams and travel within the US and globally to connect with clients and colleagues. Great Benefits - Strong benefits package includes paid time off, holidays, sick leave, cultural celebration days off, paid time off for community involvement, medical, dental and vision insurance, disability and life insurance, 401K match and a paid 6-week sabbatical after every 4 years of continuous employment. Development Opportunities - A strong learning and development program with training opportunities at all levels. Autonomy - The freedom and support to be limitless, and the opportunity to own your career and create the future you want. Variety - No day is the same as the last. Both within our own walls, and with our clients, we navigate change daily and there's always an opportunity to stretch your skills, learn something new, seek out a new challenge, and gain expertise. Salary - £35,000 - £40,000 including benefits Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
May 21, 2024
Full time
About you You are a go-getter. You don't wait to be told what to do, you see an issue and set off to find a solution. You operate well "in the grey," but can also follow strict processes and protocols when called for. You enjoy helping others and are patient with them, listening to their needs. A day of solving problems, creating efficiencies, giving proactive updates and keeping your systems tidy is a day well spent. About us We are the global communications and marketing consultancy that powers the world's most innovative tech brands. We are a group of expert communicators who are fanatical about tech and are here to help businesses ignite their possibilities. Our local experience and global scale allow us to deliver bold but pragmatic comms guidance to tech companies all over the world. We are connected, ambitious and curious, but most of all we are one team working together to be the global alternative. We are looking for an exceptional person to join our EMEA team as IT Systems Support Analyst IT Systems Support Analyst are the heart of an IT support team. Reporting to the Global IT Manager, the role will work within a wider IT team to support a growing global business. While largely responsible for London-based inquiries, you'll also support IT needs across the EMEA region and our global network and employee base. Daily you will Provide 1st and 2nd line IT support to users across the London in office and EMEA offices remotely (Paris, Munich, Frankfurt, Madrid, Milan). Liaise with local suppliers enabling access to IT supplies as and when required Maintain the local London office IT infrastructure and meeting rooms Plan, configure and deploy all new hire devices, proactively flagging inventory needs Manage, track and handle all off-boarding of employees Assist with group and local projects, maintaining excellent communications with the IT Manager on all tasks and projects Oversee local network and server configuration maintenance, troubleshooting in the first instance before seeking 3rd level support Assist in installing new/rebuilding existing laptops and configuring hardware, peripherals, services, settings, directories and storage in accordance with standards, and project/operational requirements set by your manager Research and recommend new technologies, equipment and services to purchase, fully documenting the systems that we put into place Exposure to support all SAAS-based services including Office365, Egnyte, Slack, Zoom, Google Suite, and OKTA You'll Bring Experience working in a fast-paced environment Strong organizational skills, time management and keen attention to detail Microsoft MCSA or training for certification, a good knowledge of IT systems and hardware maintenance 4+ years' experience of helpdesk management and IT 1st/2nd?line support Great communication and interpersonal skills whilst being incredibly organised Experience in both Mac and PC environments Why Us: Flexibility - We understand that life doesn't always fit around the 9-5; and that work/life integration is crucial. Global Reach & Opportunity - You will have the opportunity to work within global teams and travel within the US and globally to connect with clients and colleagues. Great Benefits - Strong benefits package includes paid time off, holidays, sick leave, cultural celebration days off, paid time off for community involvement, medical, dental and vision insurance, disability and life insurance, 401K match and a paid 6-week sabbatical after every 4 years of continuous employment. Development Opportunities - A strong learning and development program with training opportunities at all levels. Autonomy - The freedom and support to be limitless, and the opportunity to own your career and create the future you want. Variety - No day is the same as the last. Both within our own walls, and with our clients, we navigate change daily and there's always an opportunity to stretch your skills, learn something new, seek out a new challenge, and gain expertise. Salary - £35,000 - £40,000 including benefits Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Cloud Engineer (Azure) - Edinburgh (Hybrid) - 53K plus Bonus Hybrid Model - 3 days in the office near Edinburgh, 2 days WFH per week - Very commutable from the city centre, West Lothian, Fife, and surrounding regions - Parking on site and very close to train station serviced from both Haymarket and Waverley Lorien's client, an established Scottish-born success story with an award-winning, sector-leading product line, has reached out us once again to help them in their searches for a Cloud Engineer with skills across Azure, Entra ID (Azure AD), and Microsoft 365 to join their team on a permanent basis. Having introduced many people into this firm ourselves, we've seen how well they treat their staff and how rewarding the work can be (the company has helped millions of people already and continue to improve lives across the globe). You'll personally benefit not only from great opportunities to use and build on your skills and knowledge as you deliver rewarding work, but also a generous remuneration package, a hybrid working model as well as flexible working hours to suit your routine, a great bonus scheme and even more. What you'll get up to: Helping to take the reins across cloud system support/admin/performance monitoring and covering storage, services and more Operating as a key go-to Cloud SME and contributing to planning/improvements as well as relevant projects Be part of a cross-functional R&D style team including working with other Cloud specialists, DevOps personnel, Engineering Managers and more Bringing new ideas to the table and helping to bring about potential enhancements to existing offerings Offering 3rd Line Support around Cloud-related issues and barriers What you'll bring to the table to achieve this: Strong knowledge and skills across Azure, as well as cloud systems and architecture in general Previous background in roles such as Cloud Engineer or similar Strong skills and knowledge of the Azure Cloud Platform, Microsoft 365, Entra ID (Azure Active Directory) and ideally other relevant tooling/offerings Ability to bring new ideas to the table and contribute to upgrades/improvements Ideally an awareness of current trends in the domain, and willingness to bring these into play If you like the idea of joining an organisation with a great track record of looking after their staff who offer hybrid working, flexible working hours arrangements, a great bonus scheme, technical upskilling opportunities, a friendly team of like-minded individuals to work with and more, apply now with your latest CV for consideration. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
May 21, 2024
Full time
Cloud Engineer (Azure) - Edinburgh (Hybrid) - 53K plus Bonus Hybrid Model - 3 days in the office near Edinburgh, 2 days WFH per week - Very commutable from the city centre, West Lothian, Fife, and surrounding regions - Parking on site and very close to train station serviced from both Haymarket and Waverley Lorien's client, an established Scottish-born success story with an award-winning, sector-leading product line, has reached out us once again to help them in their searches for a Cloud Engineer with skills across Azure, Entra ID (Azure AD), and Microsoft 365 to join their team on a permanent basis. Having introduced many people into this firm ourselves, we've seen how well they treat their staff and how rewarding the work can be (the company has helped millions of people already and continue to improve lives across the globe). You'll personally benefit not only from great opportunities to use and build on your skills and knowledge as you deliver rewarding work, but also a generous remuneration package, a hybrid working model as well as flexible working hours to suit your routine, a great bonus scheme and even more. What you'll get up to: Helping to take the reins across cloud system support/admin/performance monitoring and covering storage, services and more Operating as a key go-to Cloud SME and contributing to planning/improvements as well as relevant projects Be part of a cross-functional R&D style team including working with other Cloud specialists, DevOps personnel, Engineering Managers and more Bringing new ideas to the table and helping to bring about potential enhancements to existing offerings Offering 3rd Line Support around Cloud-related issues and barriers What you'll bring to the table to achieve this: Strong knowledge and skills across Azure, as well as cloud systems and architecture in general Previous background in roles such as Cloud Engineer or similar Strong skills and knowledge of the Azure Cloud Platform, Microsoft 365, Entra ID (Azure Active Directory) and ideally other relevant tooling/offerings Ability to bring new ideas to the table and contribute to upgrades/improvements Ideally an awareness of current trends in the domain, and willingness to bring these into play If you like the idea of joining an organisation with a great track record of looking after their staff who offer hybrid working, flexible working hours arrangements, a great bonus scheme, technical upskilling opportunities, a friendly team of like-minded individuals to work with and more, apply now with your latest CV for consideration. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Contract - Citrix SME - Remote/ Edinburgh/ London - 6 months - Outside IR35 Role: Citrix SME Location: Remote/ Edinburgh/ London Job type: Contract Duration: 6 months initial - Outside IR35 Sector/Industry: Banking Key Responsibilities: Collaborate with the Citrix Task Force team to deliver expert technical support and guidance. Assist 3rd party support and engineering teams in troubleshooting and resolving Citrix-related issues. Ensure compliance with governance processes, including change management, within the banking client's environment. Conduct thorough analysis and reporting using Lakeside Systrack. Support Citrix Cloud and On-Prem environments (CVAD). Manage and optimise Citrix on various Windows Server versions (2012, 2019, 2022). Implement and maintain Azure solutions in conjunction with Citrix environments. Configure and manage Citrix NetScaler and Microsoft Multi-Factor Authentication (MFA). Utilise Citrix Image Management tools to streamline and improve operational efficiency. Skills and Experience: Extensive experience with Lakeside Systrack for reporting and data analysis. Proven expertise in managing Citrix CVAD Cloud and On-Prem environments. Strong knowledge of Microsoft Azure and its integration with Citrix. Proficient in handling Citrix on Windows Server 2012, 2019, and 2022. Hands-on experience with Citrix NetScaler and MS MFA. Competency in using Citrix Image Management tools. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. Relevant Citrix certifications (e.g., CCA-V, CCP-V, CCE-V) are highly desirable. Minimum of 5 years of experience in a Citrix-focused role. Personal Attributes: Excellent problem-solving and analytical skills. Strong communication and interpersonal abilities. Ability to work effectively both independently and as part of a team. High attention to detail and commitment to delivering quality outcomes. Please feel free to contact myself - Daisy Nguyen at Gibbs Hybrid for a confidential chat to know more details about the role. Please also note: Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
May 21, 2024
Full time
Contract - Citrix SME - Remote/ Edinburgh/ London - 6 months - Outside IR35 Role: Citrix SME Location: Remote/ Edinburgh/ London Job type: Contract Duration: 6 months initial - Outside IR35 Sector/Industry: Banking Key Responsibilities: Collaborate with the Citrix Task Force team to deliver expert technical support and guidance. Assist 3rd party support and engineering teams in troubleshooting and resolving Citrix-related issues. Ensure compliance with governance processes, including change management, within the banking client's environment. Conduct thorough analysis and reporting using Lakeside Systrack. Support Citrix Cloud and On-Prem environments (CVAD). Manage and optimise Citrix on various Windows Server versions (2012, 2019, 2022). Implement and maintain Azure solutions in conjunction with Citrix environments. Configure and manage Citrix NetScaler and Microsoft Multi-Factor Authentication (MFA). Utilise Citrix Image Management tools to streamline and improve operational efficiency. Skills and Experience: Extensive experience with Lakeside Systrack for reporting and data analysis. Proven expertise in managing Citrix CVAD Cloud and On-Prem environments. Strong knowledge of Microsoft Azure and its integration with Citrix. Proficient in handling Citrix on Windows Server 2012, 2019, and 2022. Hands-on experience with Citrix NetScaler and MS MFA. Competency in using Citrix Image Management tools. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. Relevant Citrix certifications (e.g., CCA-V, CCP-V, CCE-V) are highly desirable. Minimum of 5 years of experience in a Citrix-focused role. Personal Attributes: Excellent problem-solving and analytical skills. Strong communication and interpersonal abilities. Ability to work effectively both independently and as part of a team. High attention to detail and commitment to delivering quality outcomes. Please feel free to contact myself - Daisy Nguyen at Gibbs Hybrid for a confidential chat to know more details about the role. Please also note: Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
As a 2nd Line Network Engineer, your primary responsibility is to provide technical support and assistance to customers or clients who are experiencing more complex technical issues. Work alongside the 3rd Line resolver teams to investigate and resolve incidents affecting the supported platforms either due to detection by the monitoring toolset or upon notification of a fault through the Service Desk ticket logging process. KEY RESPONSIBILITIES Investigating and resolving technical issues escalated from 1st line support and providing end users with a technical solution covering some of the below areas: Incident Diagnostics and Assistance Log Monitoring and Analysis Rule base Auditing and Advisory Device Software Upgrades, Patches, and Bug Fixes Configuration Backup / Restore Rule base and Network Configuration Change Management Collaborating with 3rd line support to resolve critical issues Maintain technical accreditations in line with catalogued services. Set up and complete scheduled tasks when required. Escalate and work with vendors when needed. Provide handovers to the following shift pattern Raise potential service issues with Problem and Incident Management. Recommend and deploy changes via the change management process when needed. Take part in shadowing activities and the facilitation of learning. Assist the Service Desk and Desk and 1st Line Engineers as required. Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. Provide technical assistance to the transition of new customers. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. QUALIFICATIONS, SKILLS AND EXPERIENCE Essential knowledge in the following areas: Experience in a similar SLA-driven support role. Industry-recognised qualifications in relevant areas. Proven Customer service Skills. Industry recognised qualifications in relevant areas. CiscoCCNA required as a minimum. Desirable knowledge in the following areas: Fortinet Knowledge Cisco Knowledge (Wireless, SD-WAN, DNAC, ISE, ACI) preferably F5 Knowledge Checkpoint Knowledge Security Clearance (SC) advantageous Knowledge of ITIL change process ESSENTIAL ATTRIBUTES Good communication skills, verbal and written. Ability to take ownership of and progress incidents to resolution or to identify when escalation is necessary Ability to work under pressure Ability to work in a team and to support team members Communication and interpersonal skills include listening, building rapport, and establishing empathy whilst demonstrating awareness of internal and external issues CUSTOMER FOCUS AND WAYS OF WORKING Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role. Each coworker has a responsibility to ask questions when they are unsure of CDW's values, standards and policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies. Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW's commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management. Each coworker is required to comply with CDW's policies relating to Information Security and Data protection, specifically to: Protect all information assets from unauthorised access, disclosure, modification, destruction & interference Treat the security of all information assets according to their designated information security classification Ensure that they only access information assets that they are authorised to do so. Adhere to the procedure for reporting any security weakness or event Commit to, and participate in, personal development of information security awareness & knowledge Comply with all laws and contractual obligations regarding the protection of data WHAT YOU CAN EXPECT FROM US: We are committed to an inclusive and diverse CDW. CDW is an equal opportunity employer. We do not discriminate based on race, colour, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any other status or characteristic protected by, state, or local laws.
May 21, 2024
Full time
As a 2nd Line Network Engineer, your primary responsibility is to provide technical support and assistance to customers or clients who are experiencing more complex technical issues. Work alongside the 3rd Line resolver teams to investigate and resolve incidents affecting the supported platforms either due to detection by the monitoring toolset or upon notification of a fault through the Service Desk ticket logging process. KEY RESPONSIBILITIES Investigating and resolving technical issues escalated from 1st line support and providing end users with a technical solution covering some of the below areas: Incident Diagnostics and Assistance Log Monitoring and Analysis Rule base Auditing and Advisory Device Software Upgrades, Patches, and Bug Fixes Configuration Backup / Restore Rule base and Network Configuration Change Management Collaborating with 3rd line support to resolve critical issues Maintain technical accreditations in line with catalogued services. Set up and complete scheduled tasks when required. Escalate and work with vendors when needed. Provide handovers to the following shift pattern Raise potential service issues with Problem and Incident Management. Recommend and deploy changes via the change management process when needed. Take part in shadowing activities and the facilitation of learning. Assist the Service Desk and Desk and 1st Line Engineers as required. Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. Provide technical assistance to the transition of new customers. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. QUALIFICATIONS, SKILLS AND EXPERIENCE Essential knowledge in the following areas: Experience in a similar SLA-driven support role. Industry-recognised qualifications in relevant areas. Proven Customer service Skills. Industry recognised qualifications in relevant areas. CiscoCCNA required as a minimum. Desirable knowledge in the following areas: Fortinet Knowledge Cisco Knowledge (Wireless, SD-WAN, DNAC, ISE, ACI) preferably F5 Knowledge Checkpoint Knowledge Security Clearance (SC) advantageous Knowledge of ITIL change process ESSENTIAL ATTRIBUTES Good communication skills, verbal and written. Ability to take ownership of and progress incidents to resolution or to identify when escalation is necessary Ability to work under pressure Ability to work in a team and to support team members Communication and interpersonal skills include listening, building rapport, and establishing empathy whilst demonstrating awareness of internal and external issues CUSTOMER FOCUS AND WAYS OF WORKING Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role. Each coworker has a responsibility to ask questions when they are unsure of CDW's values, standards and policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies. Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW's commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management. Each coworker is required to comply with CDW's policies relating to Information Security and Data protection, specifically to: Protect all information assets from unauthorised access, disclosure, modification, destruction & interference Treat the security of all information assets according to their designated information security classification Ensure that they only access information assets that they are authorised to do so. Adhere to the procedure for reporting any security weakness or event Commit to, and participate in, personal development of information security awareness & knowledge Comply with all laws and contractual obligations regarding the protection of data WHAT YOU CAN EXPECT FROM US: We are committed to an inclusive and diverse CDW. CDW is an equal opportunity employer. We do not discriminate based on race, colour, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any other status or characteristic protected by, state, or local laws.
As a 2nd Line Network Engineer, your primary responsibility is to provide technical support and assistance to customers or clients who are experiencing more complex technical issues. Work alongside the 3rd Line resolver teams to investigate and resolve incidents affecting the supported platforms either due to detection by the monitoring toolset or upon notification of a fault through the Service Desk ticket logging process. KEY RESPONSIBILITIES Investigating and resolving technical issues escalated from 1st line support and providing end users with a technical solution covering some of the below areas: Incident Diagnostics and Assistance Log Monitoring and Analysis Rule base Auditing and Advisory Device Software Upgrades, Patches, and Bug Fixes Configuration Backup / Restore Rule base and Network Configuration Change Management Collaborating with 3rd line support to resolve critical issues Maintain technical accreditations in line with catalogued services. Set up and complete scheduled tasks when required. Escalate and work with vendors when needed. Provide handovers to the following shift pattern Raise potential service issues with Problem and Incident Management. Recommend and deploy changes via the change management process when needed. Take part in shadowing activities and the facilitation of learning. Assist the Service Desk and Desk and 1st Line Engineers as required. Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. Provide technical assistance to the transition of new customers. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. QUALIFICATIONS, SKILLS AND EXPERIENCE Essential knowledge in the following areas: Experience in a similar SLA-driven support role. Industry-recognised qualifications in relevant areas. Proven Customer service Skills. Industry recognised qualifications in relevant areas. CiscoCCNA required as a minimum. Desirable knowledge in the following areas: Fortinet Knowledge Cisco Knowledge (Wireless, SD-WAN, DNAC, ISE, ACI) preferably F5 Knowledge Checkpoint Knowledge Security Clearance (SC) advantageous Knowledge of ITIL change process ESSENTIAL ATTRIBUTES Good communication skills, verbal and written. Ability to take ownership of and progress incidents to resolution or to identify when escalation is necessary Ability to work under pressure Ability to work in a team and to support team members Communication and interpersonal skills include listening, building rapport, and establishing empathy whilst demonstrating awareness of internal and external issues CUSTOMER FOCUS AND WAYS OF WORKING Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role. Each coworker has a responsibility to ask questions when they are unsure of CDW's values, standards and policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies. Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW's commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management. Each coworker is required to comply with CDW's policies relating to Information Security and Data protection, specifically to: Protect all information assets from unauthorised access, disclosure, modification, destruction & interference Treat the security of all information assets according to their designated information security classification Ensure that they only access information assets that they are authorised to do so. Adhere to the procedure for reporting any security weakness or event Commit to, and participate in, personal development of information security awareness & knowledge Comply with all laws and contractual obligations regarding the protection of data WHAT YOU CAN EXPECT FROM US: We are committed to an inclusive and diverse CDW. CDW is an equal opportunity employer. We do not discriminate based on race, colour, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any other status or characteristic protected by, state, or local laws.
May 21, 2024
Full time
As a 2nd Line Network Engineer, your primary responsibility is to provide technical support and assistance to customers or clients who are experiencing more complex technical issues. Work alongside the 3rd Line resolver teams to investigate and resolve incidents affecting the supported platforms either due to detection by the monitoring toolset or upon notification of a fault through the Service Desk ticket logging process. KEY RESPONSIBILITIES Investigating and resolving technical issues escalated from 1st line support and providing end users with a technical solution covering some of the below areas: Incident Diagnostics and Assistance Log Monitoring and Analysis Rule base Auditing and Advisory Device Software Upgrades, Patches, and Bug Fixes Configuration Backup / Restore Rule base and Network Configuration Change Management Collaborating with 3rd line support to resolve critical issues Maintain technical accreditations in line with catalogued services. Set up and complete scheduled tasks when required. Escalate and work with vendors when needed. Provide handovers to the following shift pattern Raise potential service issues with Problem and Incident Management. Recommend and deploy changes via the change management process when needed. Take part in shadowing activities and the facilitation of learning. Assist the Service Desk and Desk and 1st Line Engineers as required. Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. Provide technical assistance to the transition of new customers. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. QUALIFICATIONS, SKILLS AND EXPERIENCE Essential knowledge in the following areas: Experience in a similar SLA-driven support role. Industry-recognised qualifications in relevant areas. Proven Customer service Skills. Industry recognised qualifications in relevant areas. CiscoCCNA required as a minimum. Desirable knowledge in the following areas: Fortinet Knowledge Cisco Knowledge (Wireless, SD-WAN, DNAC, ISE, ACI) preferably F5 Knowledge Checkpoint Knowledge Security Clearance (SC) advantageous Knowledge of ITIL change process ESSENTIAL ATTRIBUTES Good communication skills, verbal and written. Ability to take ownership of and progress incidents to resolution or to identify when escalation is necessary Ability to work under pressure Ability to work in a team and to support team members Communication and interpersonal skills include listening, building rapport, and establishing empathy whilst demonstrating awareness of internal and external issues CUSTOMER FOCUS AND WAYS OF WORKING Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role. Each coworker has a responsibility to ask questions when they are unsure of CDW's values, standards and policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies. Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW's commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management. Each coworker is required to comply with CDW's policies relating to Information Security and Data protection, specifically to: Protect all information assets from unauthorised access, disclosure, modification, destruction & interference Treat the security of all information assets according to their designated information security classification Ensure that they only access information assets that they are authorised to do so. Adhere to the procedure for reporting any security weakness or event Commit to, and participate in, personal development of information security awareness & knowledge Comply with all laws and contractual obligations regarding the protection of data WHAT YOU CAN EXPECT FROM US: We are committed to an inclusive and diverse CDW. CDW is an equal opportunity employer. We do not discriminate based on race, colour, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any other status or characteristic protected by, state, or local laws.
As a 2nd Line Network Engineer, your primary responsibility is to provide technical support and assistance to customers or clients who are experiencing more complex technical issues. Work alongside the 3rd Line resolver teams to investigate and resolve incidents affecting the supported platforms either due to detection by the monitoring toolset or upon notification of a fault through the Service Desk ticket logging process. KEY RESPONSIBILITIES Investigating and resolving technical issues escalated from 1st line support and providing end users with a technical solution covering some of the below areas: Incident Diagnostics and Assistance Log Monitoring and Analysis Rule base Auditing and Advisory Device Software Upgrades, Patches, and Bug Fixes Configuration Backup / Restore Rule base and Network Configuration Change Management Collaborating with 3rd line support to resolve critical issues Maintain technical accreditations in line with catalogued services. Set up and complete scheduled tasks when required. Escalate and work with vendors when needed. Provide handovers to the following shift pattern Raise potential service issues with Problem and Incident Management. Recommend and deploy changes via the change management process when needed. Take part in shadowing activities and the facilitation of learning. Assist the Service Desk and Desk and 1st Line Engineers as required. Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. Provide technical assistance to the transition of new customers. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. QUALIFICATIONS, SKILLS AND EXPERIENCE Essential knowledge in the following areas: Experience in a similar SLA-driven support role. Industry-recognised qualifications in relevant areas. Proven Customer service Skills. Industry recognised qualifications in relevant areas. CiscoCCNA required as a minimum. Desirable knowledge in the following areas: Fortinet Knowledge Cisco Knowledge (Wireless, SD-WAN, DNAC, ISE, ACI) preferably F5 Knowledge Checkpoint Knowledge Security Clearance (SC) advantageous Knowledge of ITIL change process ESSENTIAL ATTRIBUTES Good communication skills, verbal and written. Ability to take ownership of and progress incidents to resolution or to identify when escalation is necessary Ability to work under pressure Ability to work in a team and to support team members Communication and interpersonal skills include listening, building rapport, and establishing empathy whilst demonstrating awareness of internal and external issues CUSTOMER FOCUS AND WAYS OF WORKING Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role. Each coworker has a responsibility to ask questions when they are unsure of CDW's values, standards and policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies. Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW's commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management. Each coworker is required to comply with CDW's policies relating to Information Security and Data protection, specifically to: Protect all information assets from unauthorised access, disclosure, modification, destruction & interference Treat the security of all information assets according to their designated information security classification Ensure that they only access information assets that they are authorised to do so. Adhere to the procedure for reporting any security weakness or event Commit to, and participate in, personal development of information security awareness & knowledge Comply with all laws and contractual obligations regarding the protection of data WHAT YOU CAN EXPECT FROM US: We are committed to an inclusive and diverse CDW. CDW is an equal opportunity employer. We do not discriminate based on race, colour, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any other status or characteristic protected by, state, or local laws.
May 21, 2024
Full time
As a 2nd Line Network Engineer, your primary responsibility is to provide technical support and assistance to customers or clients who are experiencing more complex technical issues. Work alongside the 3rd Line resolver teams to investigate and resolve incidents affecting the supported platforms either due to detection by the monitoring toolset or upon notification of a fault through the Service Desk ticket logging process. KEY RESPONSIBILITIES Investigating and resolving technical issues escalated from 1st line support and providing end users with a technical solution covering some of the below areas: Incident Diagnostics and Assistance Log Monitoring and Analysis Rule base Auditing and Advisory Device Software Upgrades, Patches, and Bug Fixes Configuration Backup / Restore Rule base and Network Configuration Change Management Collaborating with 3rd line support to resolve critical issues Maintain technical accreditations in line with catalogued services. Set up and complete scheduled tasks when required. Escalate and work with vendors when needed. Provide handovers to the following shift pattern Raise potential service issues with Problem and Incident Management. Recommend and deploy changes via the change management process when needed. Take part in shadowing activities and the facilitation of learning. Assist the Service Desk and Desk and 1st Line Engineers as required. Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. Provide technical assistance to the transition of new customers. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. QUALIFICATIONS, SKILLS AND EXPERIENCE Essential knowledge in the following areas: Experience in a similar SLA-driven support role. Industry-recognised qualifications in relevant areas. Proven Customer service Skills. Industry recognised qualifications in relevant areas. CiscoCCNA required as a minimum. Desirable knowledge in the following areas: Fortinet Knowledge Cisco Knowledge (Wireless, SD-WAN, DNAC, ISE, ACI) preferably F5 Knowledge Checkpoint Knowledge Security Clearance (SC) advantageous Knowledge of ITIL change process ESSENTIAL ATTRIBUTES Good communication skills, verbal and written. Ability to take ownership of and progress incidents to resolution or to identify when escalation is necessary Ability to work under pressure Ability to work in a team and to support team members Communication and interpersonal skills include listening, building rapport, and establishing empathy whilst demonstrating awareness of internal and external issues CUSTOMER FOCUS AND WAYS OF WORKING Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role. Each coworker has a responsibility to ask questions when they are unsure of CDW's values, standards and policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies. Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW's commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management. Each coworker is required to comply with CDW's policies relating to Information Security and Data protection, specifically to: Protect all information assets from unauthorised access, disclosure, modification, destruction & interference Treat the security of all information assets according to their designated information security classification Ensure that they only access information assets that they are authorised to do so. Adhere to the procedure for reporting any security weakness or event Commit to, and participate in, personal development of information security awareness & knowledge Comply with all laws and contractual obligations regarding the protection of data WHAT YOU CAN EXPECT FROM US: We are committed to an inclusive and diverse CDW. CDW is an equal opportunity employer. We do not discriminate based on race, colour, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any other status or characteristic protected by, state, or local laws.
This is an opportunity to join an established, successful IT Managed Services Provider (MSP) with offices across the UK. Using the latest IT technologies, they provide high-quality 'customer focused' technical support to nationwide customers in the SME sector.They are looking for IT Support Technicians to deliver world class technical expertise & service to their clients. At this company, you will not only be joining an exciting and supportive team of engineers, you will be part of a company that encourages lateral thought, innovative ideas & passion for technology. They are committed to finding great people and helping develop their potential.You must be able to commute to their Birmingham offices. THE IT SUPPORT TECHNICIAN ROLE: Proactive management of multiple customers IT systems Provide quality remote support for incidents & requests Provision & deploy users on multiple platforms (M365/Azure AD/AD etc.) Management of IT Systems monitoring & automation tools Responsibility for Backup & Disaster Recovery systems Support 2nd to 3rd line client IT issues Provide technical guidance & escalation to existing team members Support IT solutions for multiple businesses Document & update Standard Operating Procedures for client IT systems Manage, schedule & record work using IT ticketing tools (PSA) Maintain & improve customer service KEY SKILLS & EXPERIENCE: Experience in business IT support Up-to-date IT accreditations or Professional IT Certs (e.g. MCSE etc.) Expertise on Microsoft Server & Desktop operating systems Ability to support Mac devices Experience Azure or AWS Cloud platforms Experience supporting Microsoft 365 Knowledge of PowerShell & other common scripting languages Full understanding of DNS, DHCP, AD, Intune & GPO Good knowledge of networking, including vLan & routing Experience with Firewalls (Ideally SOPHOS UTM) Experience supporting Remote Access (e.g. RDS) Good Knowledge on SharePoint & Teams Working knowledge of leading AV & Backup software Good knowledge of Virtualisation (VMware, Hyper-V) Ability to be professional/friendly over phone/written comms WHY JOIN THIS COMPANY AS IT SUPPORT TECHNICIAN? Their employee's happiness is important to them, and they put a lot of effort into this. The benefits include: 25 days holiday + public holidays Flexible working arrangements Company pension Funded training scheme Funded perk scheme Perkbox Time allowed for personal development Childcare voucher scheme Company eye care scheme Regular staff events Regular office lunches Regular review schedule To apply for this role as IT Support Technician, please click apply online and upload an updated copy of your CV.Applicants must currently have the permanent right to work in the UK; visa applications cannot be considered.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
May 21, 2024
Full time
This is an opportunity to join an established, successful IT Managed Services Provider (MSP) with offices across the UK. Using the latest IT technologies, they provide high-quality 'customer focused' technical support to nationwide customers in the SME sector.They are looking for IT Support Technicians to deliver world class technical expertise & service to their clients. At this company, you will not only be joining an exciting and supportive team of engineers, you will be part of a company that encourages lateral thought, innovative ideas & passion for technology. They are committed to finding great people and helping develop their potential.You must be able to commute to their Birmingham offices. THE IT SUPPORT TECHNICIAN ROLE: Proactive management of multiple customers IT systems Provide quality remote support for incidents & requests Provision & deploy users on multiple platforms (M365/Azure AD/AD etc.) Management of IT Systems monitoring & automation tools Responsibility for Backup & Disaster Recovery systems Support 2nd to 3rd line client IT issues Provide technical guidance & escalation to existing team members Support IT solutions for multiple businesses Document & update Standard Operating Procedures for client IT systems Manage, schedule & record work using IT ticketing tools (PSA) Maintain & improve customer service KEY SKILLS & EXPERIENCE: Experience in business IT support Up-to-date IT accreditations or Professional IT Certs (e.g. MCSE etc.) Expertise on Microsoft Server & Desktop operating systems Ability to support Mac devices Experience Azure or AWS Cloud platforms Experience supporting Microsoft 365 Knowledge of PowerShell & other common scripting languages Full understanding of DNS, DHCP, AD, Intune & GPO Good knowledge of networking, including vLan & routing Experience with Firewalls (Ideally SOPHOS UTM) Experience supporting Remote Access (e.g. RDS) Good Knowledge on SharePoint & Teams Working knowledge of leading AV & Backup software Good knowledge of Virtualisation (VMware, Hyper-V) Ability to be professional/friendly over phone/written comms WHY JOIN THIS COMPANY AS IT SUPPORT TECHNICIAN? Their employee's happiness is important to them, and they put a lot of effort into this. The benefits include: 25 days holiday + public holidays Flexible working arrangements Company pension Funded training scheme Funded perk scheme Perkbox Time allowed for personal development Childcare voucher scheme Company eye care scheme Regular staff events Regular office lunches Regular review schedule To apply for this role as IT Support Technician, please click apply online and upload an updated copy of your CV.Applicants must currently have the permanent right to work in the UK; visa applications cannot be considered.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
Job Title: 1st Line Support Engineer Location: Stansted / Luton (2 days a week working at Stansted airport, 2 days a week working at Luton airport, 1 day a week from home) Salary: £27,000 - £30,000 per annum Job Type: Permanent, Full Time Working Hours: 40 hours per week, Monday to Friday Out of hours support also required on a rota basis (additional on-call allowance paid in respect of this) Start Date: ASAP Harrods Aviation is a widely recognised leading company in the General (Private) Aviation industry. We are committed to employing the very best individuals who can demonstrate and deliver the very highest level of customer service. About the Role: As a 1st Line Support Engineer, you will provide exceptional 1st line support to 300 users, both onsite and remotely, by effectively managing all support requests through to resolution whilst building relationships with our internal customers. Principal Accountabilities: Being first point of contact for all inbound service requests raised by various communication channels. Initial triage and prioritisation of new support calls and escalating to 2nd/3rd Line to ensure a timely resolution and closure Appropriately logging service requests and dealing with password resets, processing new user requests, account changes, deletions, installing new equipment and undertaking office moves Diagnose and resolve basic issues with laptops, desktops, mobile phones and printers Identify and troubleshoot basic network issues Provide support for standard applications used within the business such as Word, Excel, Outlook, Teams, SharePoint and other Microsoft 365 products. Troubleshoot using remote access tools appropriately Maintaining and administering user accounts via Active Directory Supporting business critical applications and all in house related software, including user provisioning Undertake PC/Laptop builds with OS and software deployment via SCCM and PDQ Administering, monitoring and patching Microsoft Servers in a VMware ESXi virtual environment Controlling, managing and reporting of all site assets Develop solutions database to aide end user self-service support Identifying and recommending any improvements to existing support procedures, in order to deliver efficiencies or improvements As required, work closely with external providers to ensure any support requirements are delivered to assist in call resolution Ensure all data protection activities complete successfully on the pre-arranged schedule Hours of Work: Full-time position, working 40 hours per week, Monday to Friday Out of hours support also required on a rota basis (additional on-call allowance paid in respect of this) 2 days a week working at Stansted airport, 2 days a week working at Luton airport, 1 day a week from home About You: You will need to have the ability to build effective relationships with both colleagues and internal customers, to ensure the lifecycle of incidents and service requests are completed to the customers satisfaction. An ability to prioritise, organise and escalate workload issues to your line manager, in a timely manner is essential to being successful within this role. You should have good problem-solving skills and have previous experience working within a customer focussed environment. You should be a good communicator with excellent telephone skills and high levels of written and spoken English. You will need to be able to cope well under pressure as well as be able to work independently or as part of a team. You should have good knowledge of: Windows Server Exchange Administration Office / Office 365 Windows 10 Active Directory / DNS / DHCP / Group Policy SCCM / WSUS Microsoft Data Protection Manager Networks Printers and Multi-Functional Devices Knowledge of the following would be considered beneficial: ITIL Framework GDPR and UK Data Protection legislation. Benefits: Enhanced annual leave entitlements Holiday Purchase Scheme Happy Birthday Day Harrods Rewards Card (staff discount) BHSF Health Cash Plan Onsite Parking Additional Information: Please note the company is not able to offer sponsorship for this role so candidates must already possess the right to live and work in the UK to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; 1st Line IT Support Engineer, SQL, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, may also be considered for this role.
May 21, 2024
Full time
Job Title: 1st Line Support Engineer Location: Stansted / Luton (2 days a week working at Stansted airport, 2 days a week working at Luton airport, 1 day a week from home) Salary: £27,000 - £30,000 per annum Job Type: Permanent, Full Time Working Hours: 40 hours per week, Monday to Friday Out of hours support also required on a rota basis (additional on-call allowance paid in respect of this) Start Date: ASAP Harrods Aviation is a widely recognised leading company in the General (Private) Aviation industry. We are committed to employing the very best individuals who can demonstrate and deliver the very highest level of customer service. About the Role: As a 1st Line Support Engineer, you will provide exceptional 1st line support to 300 users, both onsite and remotely, by effectively managing all support requests through to resolution whilst building relationships with our internal customers. Principal Accountabilities: Being first point of contact for all inbound service requests raised by various communication channels. Initial triage and prioritisation of new support calls and escalating to 2nd/3rd Line to ensure a timely resolution and closure Appropriately logging service requests and dealing with password resets, processing new user requests, account changes, deletions, installing new equipment and undertaking office moves Diagnose and resolve basic issues with laptops, desktops, mobile phones and printers Identify and troubleshoot basic network issues Provide support for standard applications used within the business such as Word, Excel, Outlook, Teams, SharePoint and other Microsoft 365 products. Troubleshoot using remote access tools appropriately Maintaining and administering user accounts via Active Directory Supporting business critical applications and all in house related software, including user provisioning Undertake PC/Laptop builds with OS and software deployment via SCCM and PDQ Administering, monitoring and patching Microsoft Servers in a VMware ESXi virtual environment Controlling, managing and reporting of all site assets Develop solutions database to aide end user self-service support Identifying and recommending any improvements to existing support procedures, in order to deliver efficiencies or improvements As required, work closely with external providers to ensure any support requirements are delivered to assist in call resolution Ensure all data protection activities complete successfully on the pre-arranged schedule Hours of Work: Full-time position, working 40 hours per week, Monday to Friday Out of hours support also required on a rota basis (additional on-call allowance paid in respect of this) 2 days a week working at Stansted airport, 2 days a week working at Luton airport, 1 day a week from home About You: You will need to have the ability to build effective relationships with both colleagues and internal customers, to ensure the lifecycle of incidents and service requests are completed to the customers satisfaction. An ability to prioritise, organise and escalate workload issues to your line manager, in a timely manner is essential to being successful within this role. You should have good problem-solving skills and have previous experience working within a customer focussed environment. You should be a good communicator with excellent telephone skills and high levels of written and spoken English. You will need to be able to cope well under pressure as well as be able to work independently or as part of a team. You should have good knowledge of: Windows Server Exchange Administration Office / Office 365 Windows 10 Active Directory / DNS / DHCP / Group Policy SCCM / WSUS Microsoft Data Protection Manager Networks Printers and Multi-Functional Devices Knowledge of the following would be considered beneficial: ITIL Framework GDPR and UK Data Protection legislation. Benefits: Enhanced annual leave entitlements Holiday Purchase Scheme Happy Birthday Day Harrods Rewards Card (staff discount) BHSF Health Cash Plan Onsite Parking Additional Information: Please note the company is not able to offer sponsorship for this role so candidates must already possess the right to live and work in the UK to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; 1st Line IT Support Engineer, SQL, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, may also be considered for this role.