Science & Technology Facilities Council (STFC)
Didcot, Oxfordshire
Mechanical Infrastructure Engineer (Controlling Authorised Person) Science and Technology Facilities Council Salary: £53,818 to £59,199 per annum (depending on experience) Contract Type: Open-Ended (permanent) Location: Rutherford Appleton Laboratory, Didcot, Oxfordshire OX11 0DE Closing Date: 16th May 2024 Come and do the kind of engineering that made you want to be an engineer. Stretch your technical skills supporting world-leading scientists and technologists, through the Estates and Operations Facilities Management team at the Rutherford Appleton Laboratory. We have a great opportunity for a Mechanical Technician who has experience working on high-risk mechanical systems within healthcare estates, universities or for MOD Estates which could include steam and boiler systems, compressed air networks, refrigeration plant, industrial, medical gas pipelines and Vacuum systems. The Mechanical Infrastructure Engineer is a Controlling Authorised Person (CAP) responsible for the safe, and effective, operation and control of the mechanical distribution systems and their associated assets across three STFC sites; RAL, Chilbolton Observatory and The Coseners House. Daily duties will include the following: Assessing, appointing and reviewing staff and contractors as skilled or competent persons to work on mechanical systems. Isolations on high-risk systems. Assisting with insurance inspections and supporting senior mechanical staff. The administration of documentation for inspections and audits, including permits, notices, and written schemes. Ensuring actions from inspections are available for internal and external audit. A suitable candidate should be able to demonstrate the completion of a formal indentured apprenticeship in a related discipline. They will have experience working as an Authorised Person Mechanical and Pressure Systems (AP Mechanical BPS) and as a BOAS certified industrial boiler operator, being able to demonstrable technical knowledge and understanding of mechanical safe systems of work and the dangers associated with high-temperature, high-energy and pressured mechanical systems, control and instrumentation found in large facilities management estates. UK Drivers License is essential. An ideal candidate would also be registered with a professional institution as an Incorporated Engineer or Engineering Technician, or be willing to work toward this accreditation. STFC values their employees by offering a benefits package designed to provide an excellent work/life balance, including 30 days annual leave, 10.5 public and privilege holidays, flexible time clock options of 14 hours a month, a workplace nursery, exceptional salary pension scheme, social and sporting activities and societies and a subsidised restaurants and cafes. Join us and discover whats possible in one of Europe largest research organisations by submitting your CV through the careers portal or contact Richard Emery for an informal chat about the role. JBRP1_UKTJ
May 05, 2024
Full time
Mechanical Infrastructure Engineer (Controlling Authorised Person) Science and Technology Facilities Council Salary: £53,818 to £59,199 per annum (depending on experience) Contract Type: Open-Ended (permanent) Location: Rutherford Appleton Laboratory, Didcot, Oxfordshire OX11 0DE Closing Date: 16th May 2024 Come and do the kind of engineering that made you want to be an engineer. Stretch your technical skills supporting world-leading scientists and technologists, through the Estates and Operations Facilities Management team at the Rutherford Appleton Laboratory. We have a great opportunity for a Mechanical Technician who has experience working on high-risk mechanical systems within healthcare estates, universities or for MOD Estates which could include steam and boiler systems, compressed air networks, refrigeration plant, industrial, medical gas pipelines and Vacuum systems. The Mechanical Infrastructure Engineer is a Controlling Authorised Person (CAP) responsible for the safe, and effective, operation and control of the mechanical distribution systems and their associated assets across three STFC sites; RAL, Chilbolton Observatory and The Coseners House. Daily duties will include the following: Assessing, appointing and reviewing staff and contractors as skilled or competent persons to work on mechanical systems. Isolations on high-risk systems. Assisting with insurance inspections and supporting senior mechanical staff. The administration of documentation for inspections and audits, including permits, notices, and written schemes. Ensuring actions from inspections are available for internal and external audit. A suitable candidate should be able to demonstrate the completion of a formal indentured apprenticeship in a related discipline. They will have experience working as an Authorised Person Mechanical and Pressure Systems (AP Mechanical BPS) and as a BOAS certified industrial boiler operator, being able to demonstrable technical knowledge and understanding of mechanical safe systems of work and the dangers associated with high-temperature, high-energy and pressured mechanical systems, control and instrumentation found in large facilities management estates. UK Drivers License is essential. An ideal candidate would also be registered with a professional institution as an Incorporated Engineer or Engineering Technician, or be willing to work toward this accreditation. STFC values their employees by offering a benefits package designed to provide an excellent work/life balance, including 30 days annual leave, 10.5 public and privilege holidays, flexible time clock options of 14 hours a month, a workplace nursery, exceptional salary pension scheme, social and sporting activities and societies and a subsidised restaurants and cafes. Join us and discover whats possible in one of Europe largest research organisations by submitting your CV through the careers portal or contact Richard Emery for an informal chat about the role. JBRP1_UKTJ
Butler Rose is looking for a proactive and customer-focused IT Support Technician to join a friendly team to provide 1st and 2nd line IT support. The successful candidate will offer excellent customer service on various computer applications and platforms. You will troubleshoot issues, provide advice on appropriate actions, and assist with general duties assigned by the IT department. Key Responsibilities: Receive, log, prioritise, allocate, and resolve Service Desk/Remote Managed Service alerts/calls from end users. Discuss reported problems with customers, gather relevant information, and guide customers through diagnostic procedures to identify the root cause of issues. Escalate unresolved incidents to internal resolver teams and third-party suppliers. Keep end customers informed of the status and progress of incidents and requests in a timely manner. Research, isolate, and resolve routine customer problems, escalating more complex issues to internal resolver teams and third-party suppliers. Handle all calls in accordance with defined Service Level Agreements and current Customer Service procedures. Utilise Service Desk/Remote Management tools, reference materials, and other resources effectively to aid problem resolution. Build, configure, and deploy new desktops, laptops, mobile devices, and peripherals. Collaborate with Senior Engineers on projects when necessary. Experience Required: Previous experience working in a Service Desk environment. Excellent organisational and communication skills, and a professional telephone manner. Basic User & Security Group Active Directory administration. Strong knowledge of Microsoft-based operating systems, particularly Windows 10 OS and Office 365. Experience in using and troubleshooting Outlook 2016 within a network environment. Experience supporting and administering Android and iOS devices. Knowledge and experience in supporting MAC OS related operating systems and hardware. Experience administering remote access software (e.g., LogMeIn). Experience in network troubleshooting with WAN, LAN, VoIP (CISCO), Video, and Audio conferencing. Customer-focused, team-oriented with a positive attitude and a '1st time right' mentality. Desirable Knowledge/Skills: ITIL V3 qualified to foundation level. MCITP - Microsoft Certified IT Professional. Knowledge of a broad range of technologies. Good knowledge of industry best practices and methodologies. Experience liaising with business areas to understand priorities and associated impacts. Excellent benefits package with some hybrid working available To Apply: Please submit your CV showcasing the required experience for the vacancy. We look forward to receiving your application. Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
May 03, 2024
Full time
Butler Rose is looking for a proactive and customer-focused IT Support Technician to join a friendly team to provide 1st and 2nd line IT support. The successful candidate will offer excellent customer service on various computer applications and platforms. You will troubleshoot issues, provide advice on appropriate actions, and assist with general duties assigned by the IT department. Key Responsibilities: Receive, log, prioritise, allocate, and resolve Service Desk/Remote Managed Service alerts/calls from end users. Discuss reported problems with customers, gather relevant information, and guide customers through diagnostic procedures to identify the root cause of issues. Escalate unresolved incidents to internal resolver teams and third-party suppliers. Keep end customers informed of the status and progress of incidents and requests in a timely manner. Research, isolate, and resolve routine customer problems, escalating more complex issues to internal resolver teams and third-party suppliers. Handle all calls in accordance with defined Service Level Agreements and current Customer Service procedures. Utilise Service Desk/Remote Management tools, reference materials, and other resources effectively to aid problem resolution. Build, configure, and deploy new desktops, laptops, mobile devices, and peripherals. Collaborate with Senior Engineers on projects when necessary. Experience Required: Previous experience working in a Service Desk environment. Excellent organisational and communication skills, and a professional telephone manner. Basic User & Security Group Active Directory administration. Strong knowledge of Microsoft-based operating systems, particularly Windows 10 OS and Office 365. Experience in using and troubleshooting Outlook 2016 within a network environment. Experience supporting and administering Android and iOS devices. Knowledge and experience in supporting MAC OS related operating systems and hardware. Experience administering remote access software (e.g., LogMeIn). Experience in network troubleshooting with WAN, LAN, VoIP (CISCO), Video, and Audio conferencing. Customer-focused, team-oriented with a positive attitude and a '1st time right' mentality. Desirable Knowledge/Skills: ITIL V3 qualified to foundation level. MCITP - Microsoft Certified IT Professional. Knowledge of a broad range of technologies. Good knowledge of industry best practices and methodologies. Experience liaising with business areas to understand priorities and associated impacts. Excellent benefits package with some hybrid working available To Apply: Please submit your CV showcasing the required experience for the vacancy. We look forward to receiving your application. Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
Employer description: Iron Dome is a vibrant and passionate Managed Service Provider to clients in the Finance, Media and Retail industries. We pride ourselves on the fun, friendly and creative working environment we have achieved. Our aim is to keep the team equally as happy as our customers! Overview: We are looking to recruit someone who has a background in customer service. Someone who understands what it means to go the extra mile, and someone who wants to get started in IT. But most of all - because it is a big learning curve, we are looking for someone with drive and a passion to succeed. Responsibilities: Work as part of a team to provide technical support for customers' existing hardware and/or software installations and resolve as soon as reasonable possible using the resources available to you Answer customer phone calls, log support tickets and work on them through to resolution Assist to Build and Configure new hardware including Routers and Wireless, Switches, Servers, PC's and Laptops Install, configure and support Desktop Operating Systems (Windows 10 Professional or higher) as well as basic support for Server applications such as Microsoft email and database applications Respond to alerts from our monitoring system to provide Pro-Active maintenance, resulting in less outages and downtime for our customers What we are looking for: Skills and qualities: essential: A solid telephone manner - excellent communication skills An interest in IT and the desire to start and build a career with IT Support Solid understanding of Microsoft Desktop operating systems (Windows 10 or higher) Eagerness to learn more and get certified on our core products including Desktops, Servers and networking hardware Demonstrate a good level of troubleshooting and show the ability to diagnose and resolve potentially complex issues through to their resolution Excellent and friendly attitude when dealing with customers both on the phone and in person, as well as the ability to explain potentially complicated issues in a way customers can understand Excellent writing skills. Most of your work will be written and customer facing (emails, documentation etc.) Be able to demonstrate your ability to work as part of a team to resolve potentially complex issues, but also work on your own to perform installations and project work when required Desirable skills: As a Trainee Support Technician, you will learn from the team getting to grips with how to support our clients, answering telephone calls, building rapport and relationships, whilst solving their IT issues Whilst you will work towards a hybrid working arrangement, you will initially work full time from our offices located in Hersham, Surrey getting up to speed with the role Experience: Microsoft 365 related certifications CompTIA A+ Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Salary: £16,500 per annum. Benefits: Small like minded team, happy to tech and mentor 24 days annual leave plus bank holidays Your birthday off each year A wellness and wellbeing plan Pension contribution after probation Onsite parking Company events More benefits are being added. If you're still reading, and the above sounds right up your street, get in touch. We are hiring not for skill but for attitude and in return offer a solid career in IT. Future prospects: Successfully complication of the Apprenticeship would ensure an interview for a senior IT role within the business with offer of significant increased salary. We offer an amazing opportunity to the right candidate. You get to learn a wide array of technologies and support principles. Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 03, 2024
Full time
Employer description: Iron Dome is a vibrant and passionate Managed Service Provider to clients in the Finance, Media and Retail industries. We pride ourselves on the fun, friendly and creative working environment we have achieved. Our aim is to keep the team equally as happy as our customers! Overview: We are looking to recruit someone who has a background in customer service. Someone who understands what it means to go the extra mile, and someone who wants to get started in IT. But most of all - because it is a big learning curve, we are looking for someone with drive and a passion to succeed. Responsibilities: Work as part of a team to provide technical support for customers' existing hardware and/or software installations and resolve as soon as reasonable possible using the resources available to you Answer customer phone calls, log support tickets and work on them through to resolution Assist to Build and Configure new hardware including Routers and Wireless, Switches, Servers, PC's and Laptops Install, configure and support Desktop Operating Systems (Windows 10 Professional or higher) as well as basic support for Server applications such as Microsoft email and database applications Respond to alerts from our monitoring system to provide Pro-Active maintenance, resulting in less outages and downtime for our customers What we are looking for: Skills and qualities: essential: A solid telephone manner - excellent communication skills An interest in IT and the desire to start and build a career with IT Support Solid understanding of Microsoft Desktop operating systems (Windows 10 or higher) Eagerness to learn more and get certified on our core products including Desktops, Servers and networking hardware Demonstrate a good level of troubleshooting and show the ability to diagnose and resolve potentially complex issues through to their resolution Excellent and friendly attitude when dealing with customers both on the phone and in person, as well as the ability to explain potentially complicated issues in a way customers can understand Excellent writing skills. Most of your work will be written and customer facing (emails, documentation etc.) Be able to demonstrate your ability to work as part of a team to resolve potentially complex issues, but also work on your own to perform installations and project work when required Desirable skills: As a Trainee Support Technician, you will learn from the team getting to grips with how to support our clients, answering telephone calls, building rapport and relationships, whilst solving their IT issues Whilst you will work towards a hybrid working arrangement, you will initially work full time from our offices located in Hersham, Surrey getting up to speed with the role Experience: Microsoft 365 related certifications CompTIA A+ Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Salary: £16,500 per annum. Benefits: Small like minded team, happy to tech and mentor 24 days annual leave plus bank holidays Your birthday off each year A wellness and wellbeing plan Pension contribution after probation Onsite parking Company events More benefits are being added. If you're still reading, and the above sounds right up your street, get in touch. We are hiring not for skill but for attitude and in return offer a solid career in IT. Future prospects: Successfully complication of the Apprenticeship would ensure an interview for a senior IT role within the business with offer of significant increased salary. We offer an amazing opportunity to the right candidate. You get to learn a wide array of technologies and support principles. Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Job Description: Senior service desk engineer (MSP) Location: Borehamwood Hours: Mon Fri - 8-5pm Duration: Permanent Salary: 40-50k DOE Role Description This is a full-time on-site role located in Borehamwood for a senior Service Desk Engineer (MSP). As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelor's degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: Firewalls Network routing and switching Office 365 Enterprise Mobility & Security including Intune and Azure AD Wireless Networking Server hardware Virtualisation technologies: VMware, vSphere, Zerto MS Windows Server Hyper-V Azure Active Directory Exchange and Exchange Online SQL Teams SharePoint Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. What you can expect from us in return: We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: Holiday : 22 days' holiday rising to 25 days with length of service Health : A free membership to the local gym Birthdays : A free day's holiday on your birthday (or nearest Friday/Monday) Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff. Training : A tailored training plan including official vendor certifications
May 03, 2024
Full time
Job Description: Senior service desk engineer (MSP) Location: Borehamwood Hours: Mon Fri - 8-5pm Duration: Permanent Salary: 40-50k DOE Role Description This is a full-time on-site role located in Borehamwood for a senior Service Desk Engineer (MSP). As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelor's degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: Firewalls Network routing and switching Office 365 Enterprise Mobility & Security including Intune and Azure AD Wireless Networking Server hardware Virtualisation technologies: VMware, vSphere, Zerto MS Windows Server Hyper-V Azure Active Directory Exchange and Exchange Online SQL Teams SharePoint Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. What you can expect from us in return: We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: Holiday : 22 days' holiday rising to 25 days with length of service Health : A free membership to the local gym Birthdays : A free day's holiday on your birthday (or nearest Friday/Monday) Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff. Training : A tailored training plan including official vendor certifications
Senior IT Hardware Engineer, 35-40k + 4.5k Car allowance + benefits, Bournemouth Are you a senior IT technician and looking to take ownership and lead the successful management, support and roll-out of IT Hardware & assets a multi-site company? Working primarily out of the Bournemouth office, with a car allowance on top of your salary to account for some light regional travel, there is an opportunity for to take a lead for all things hardware and IT builds. In this role, you'll support IT delivery by configuring and deploying assets, managing stock, and aiding procurement of IT equipment. You'll oversee IT asset lifecycles, maintain records, and drive tech advancements. You will manage one other Hardware technician and work as a team within the overall IT & technology team. You'll need a few years of IT hardware support & build experience and able to lead or manage another, along with some budgetary/department management and ideas to improve things. Responsibilities include supporting and building various devices, some networking (cisco switches) and IT asset management . While ITIL v3/4 Foundation and MCP certs are desirable, emphasis lies on your hardware support, build and ability to manage and lead a key service for the business. If you want to join a friendly business with a large footprint of physical sites, where variety exists and there are problems to solve - please apply.
May 03, 2024
Full time
Senior IT Hardware Engineer, 35-40k + 4.5k Car allowance + benefits, Bournemouth Are you a senior IT technician and looking to take ownership and lead the successful management, support and roll-out of IT Hardware & assets a multi-site company? Working primarily out of the Bournemouth office, with a car allowance on top of your salary to account for some light regional travel, there is an opportunity for to take a lead for all things hardware and IT builds. In this role, you'll support IT delivery by configuring and deploying assets, managing stock, and aiding procurement of IT equipment. You'll oversee IT asset lifecycles, maintain records, and drive tech advancements. You will manage one other Hardware technician and work as a team within the overall IT & technology team. You'll need a few years of IT hardware support & build experience and able to lead or manage another, along with some budgetary/department management and ideas to improve things. Responsibilities include supporting and building various devices, some networking (cisco switches) and IT asset management . While ITIL v3/4 Foundation and MCP certs are desirable, emphasis lies on your hardware support, build and ability to manage and lead a key service for the business. If you want to join a friendly business with a large footprint of physical sites, where variety exists and there are problems to solve - please apply.
Position: Senior Audiovisual (AV) Systems Analyst Role Overview: The Senior AV Systems Analyst is a pivotal member of the Information Technology Services team, dedicated to the seamless operation and progressive enhancement of the organisation's audiovisual infrastructure. This role is instrumental in fostering an advanced educational environment through the maintenance and innovation of AV systems utilised in various university settings, including classrooms, lecture halls, conference rooms, and communal study areas. Key Responsibilities: Technical Leadership: Serve as the lead technical authority for AV systems, guiding the resolution of complex AV-related incidents and managing service requests with efficiency and expertise. Strategic Development: Collaborate with the AV Team Leader to strategise and implement advancements in AV services, ensuring alignment with the companies vision for cutting-edge learning and meeting spaces. Stakeholder Engagement: Maintain robust communication channels with internal teams and end-users, delivering clear, timely, and precise information to facilitate optimal AV usage. System Management: Oversee the monitoring, support, and maintenance of AV systems, guaranteeing high-performance standards and minimal downtime. Project Coordination: Participate in the deployment of innovative AV technologies, such as AV over IP solutions, interactive displays, and remote management tools, contributing to the university's multimillion-pound investment in AV excellence. Essential Qualifications: A bachelor's degree in a relevant field or equivalent professional experience demonstrating comprehensive AV technical proficiency. A proven track record in AV systems analysis, with substantial hands-on experience in managing and optimising a diverse range of AV equipment. Desired Skills: In-depth knowledge of current and emerging AV technologies. Strong problem-solving abilities and a customer-focused approach. Excellent organisational skills and attention to detail. The ability to work collaboratively within cross-functional teams. What We Offer: A dynamic and supportive work environment committed to innovation and excellence. Opportunities for professional development and growth within a leading educational institution. Access to state-of-the-art facilities and resources. If you feel that you are a suitable candidate for this role or are keen to hear more. Please email a copy of your CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 03, 2024
Full time
Position: Senior Audiovisual (AV) Systems Analyst Role Overview: The Senior AV Systems Analyst is a pivotal member of the Information Technology Services team, dedicated to the seamless operation and progressive enhancement of the organisation's audiovisual infrastructure. This role is instrumental in fostering an advanced educational environment through the maintenance and innovation of AV systems utilised in various university settings, including classrooms, lecture halls, conference rooms, and communal study areas. Key Responsibilities: Technical Leadership: Serve as the lead technical authority for AV systems, guiding the resolution of complex AV-related incidents and managing service requests with efficiency and expertise. Strategic Development: Collaborate with the AV Team Leader to strategise and implement advancements in AV services, ensuring alignment with the companies vision for cutting-edge learning and meeting spaces. Stakeholder Engagement: Maintain robust communication channels with internal teams and end-users, delivering clear, timely, and precise information to facilitate optimal AV usage. System Management: Oversee the monitoring, support, and maintenance of AV systems, guaranteeing high-performance standards and minimal downtime. Project Coordination: Participate in the deployment of innovative AV technologies, such as AV over IP solutions, interactive displays, and remote management tools, contributing to the university's multimillion-pound investment in AV excellence. Essential Qualifications: A bachelor's degree in a relevant field or equivalent professional experience demonstrating comprehensive AV technical proficiency. A proven track record in AV systems analysis, with substantial hands-on experience in managing and optimising a diverse range of AV equipment. Desired Skills: In-depth knowledge of current and emerging AV technologies. Strong problem-solving abilities and a customer-focused approach. Excellent organisational skills and attention to detail. The ability to work collaboratively within cross-functional teams. What We Offer: A dynamic and supportive work environment committed to innovation and excellence. Opportunities for professional development and growth within a leading educational institution. Access to state-of-the-art facilities and resources. If you feel that you are a suitable candidate for this role or are keen to hear more. Please email a copy of your CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Senior IT Hardware Technician - £37,500-£40,000 + £4,500 car allowance Bournemouth An opportunity to join a leading organisation headquartered in Bournemouth as the Senior IT Hardware Technician. The role will play a key role in sourcing, configuring. deploying and supporting IT hardware for the business. You will have managerial responsibilities over one other Hardware Technician and together drive change and efficiency in supporting business hardware requirements. Some of the key responsibilities will include: Hardware setup and support Laptops, desktops, mobile devices, routers, switches, access points Builds, installations and ongoing support Asset Management Procurement of hardware and managing stock levels Maintaining inventory records Team Management Line management, coaching, 1-2-1 s of a junior permanent Hardware Technician and other temporary technicians Does this sound like you? 3 years + experience providing IT hardware support Confident in building and deploying mobile devices and laptops Ability to configure and install switches and routers Great communication and teamwork skills An ITIL qualification / MCP cert or similar would be a bonus The role will be based out of the Bournemouth head office with very occasional visits to regional sites, so a car and driving license will be required.
May 03, 2024
Full time
Senior IT Hardware Technician - £37,500-£40,000 + £4,500 car allowance Bournemouth An opportunity to join a leading organisation headquartered in Bournemouth as the Senior IT Hardware Technician. The role will play a key role in sourcing, configuring. deploying and supporting IT hardware for the business. You will have managerial responsibilities over one other Hardware Technician and together drive change and efficiency in supporting business hardware requirements. Some of the key responsibilities will include: Hardware setup and support Laptops, desktops, mobile devices, routers, switches, access points Builds, installations and ongoing support Asset Management Procurement of hardware and managing stock levels Maintaining inventory records Team Management Line management, coaching, 1-2-1 s of a junior permanent Hardware Technician and other temporary technicians Does this sound like you? 3 years + experience providing IT hardware support Confident in building and deploying mobile devices and laptops Ability to configure and install switches and routers Great communication and teamwork skills An ITIL qualification / MCP cert or similar would be a bonus The role will be based out of the Bournemouth head office with very occasional visits to regional sites, so a car and driving license will be required.
Senior IT Technician Cotteswold Dairy are looking to fill a brand new role with a strong, confident and knowledgeable professional who is looking for a challenging role in which they can grow and develop. Deputising for the IT Manager, you will deliver first-class technical support. Supporting the Information and Communication Technology (ICT) requirements of Cotteswold Dairy both at Head Office and across our regional Depots, you will work closely with the external Information Technology (IT) support companies as well as a part of the IT team and in-house projects. An exciting time for the business, we are currently transitioning to new software in our Sales departments which requires additional support, coaching, data input and rigorous reporting. You will excel at fault finding, providing first and second line support for technical issues across network, printer, desktop & laptops; oversee and mentor our IT Technician and liaising with third party ICT service and software providers. You will work to proactively improve and streamline internal workflows, identifying opportunities to replace extraneous process or implement new solutions. Confident to deal with all levels of the business from office staff and sales teams to field staff, management and directors, you will be adept at communicating in clear language, imparting complex ideas and methodology in laymen s terms. You will be required to travel to other depots in order to provide in-person support, and as such a full UK driving licence and access to a vehicle is a requirement of this role. Senior IT Technician Skills The ideal candidate will be level 4/5 ICT, Business and Project Management qualified, and be able to demonstrate a minimum of two years relevant experienced and continued professional development. You will demonstrate strong knowledge of Office 365 including MS Teams; and possess high level Excel Skills including advanced Macro & Visual Basic programming abilities. You will possess excellent planning and organisation skills with an eye for detail, an ability to grasp concepts and think creatively to identify areas for improvement. The Senior IT Technician Role Based at head office in Tewkesbury, travelling to our regional depots and reporting to the IT Manager, your role will cover: Co-ordination of systems, software and hardware The timely delivery of projects Fault finding and implementation of solutions Accurate and detailed reporting Ensuring compliance with applicable laws, codes of practice and regulations Maintenance and development of infrastructure Deputising for the IT Manager in their absence Supervision and mentorship of the IT Technician Please see the job description for full details of this role (available on (url removed)/careers) Company Benefits We also offer benefits including: Competitive salary with scope to train and advance within the business 22 days holiday plus Bank Holidays Additional day of holiday after 3 years service Refer a friend - potentially receive £500 Cycle to work scheme Discounted products, including doorstep delivery where available Group personal pension scheme (4% employee, 4.5% employer) Health and wellbeing benefit via Simply Health To be considered for this fantastic opportunity as a Senior IT Technician please click apply now
May 03, 2024
Full time
Senior IT Technician Cotteswold Dairy are looking to fill a brand new role with a strong, confident and knowledgeable professional who is looking for a challenging role in which they can grow and develop. Deputising for the IT Manager, you will deliver first-class technical support. Supporting the Information and Communication Technology (ICT) requirements of Cotteswold Dairy both at Head Office and across our regional Depots, you will work closely with the external Information Technology (IT) support companies as well as a part of the IT team and in-house projects. An exciting time for the business, we are currently transitioning to new software in our Sales departments which requires additional support, coaching, data input and rigorous reporting. You will excel at fault finding, providing first and second line support for technical issues across network, printer, desktop & laptops; oversee and mentor our IT Technician and liaising with third party ICT service and software providers. You will work to proactively improve and streamline internal workflows, identifying opportunities to replace extraneous process or implement new solutions. Confident to deal with all levels of the business from office staff and sales teams to field staff, management and directors, you will be adept at communicating in clear language, imparting complex ideas and methodology in laymen s terms. You will be required to travel to other depots in order to provide in-person support, and as such a full UK driving licence and access to a vehicle is a requirement of this role. Senior IT Technician Skills The ideal candidate will be level 4/5 ICT, Business and Project Management qualified, and be able to demonstrate a minimum of two years relevant experienced and continued professional development. You will demonstrate strong knowledge of Office 365 including MS Teams; and possess high level Excel Skills including advanced Macro & Visual Basic programming abilities. You will possess excellent planning and organisation skills with an eye for detail, an ability to grasp concepts and think creatively to identify areas for improvement. The Senior IT Technician Role Based at head office in Tewkesbury, travelling to our regional depots and reporting to the IT Manager, your role will cover: Co-ordination of systems, software and hardware The timely delivery of projects Fault finding and implementation of solutions Accurate and detailed reporting Ensuring compliance with applicable laws, codes of practice and regulations Maintenance and development of infrastructure Deputising for the IT Manager in their absence Supervision and mentorship of the IT Technician Please see the job description for full details of this role (available on (url removed)/careers) Company Benefits We also offer benefits including: Competitive salary with scope to train and advance within the business 22 days holiday plus Bank Holidays Additional day of holiday after 3 years service Refer a friend - potentially receive £500 Cycle to work scheme Discounted products, including doorstep delivery where available Group personal pension scheme (4% employee, 4.5% employer) Health and wellbeing benefit via Simply Health To be considered for this fantastic opportunity as a Senior IT Technician please click apply now
We're on the hunt for an energetic IT Support Engineer to become part of our client's dedicated team in a highly respected educational institution. This role is a stellar chance for an ambitious individual eager to thrive in a vibrant and cooperative atmosphere. Great benefits including free lunches! Position Summary: You'll play a crucial role within the IT department as an IT Support Technician, reporting directly to the senior engineering team. Your main duty involves offering comprehensive first and second-level technical assistance to a diverse user group, including faculty, students, parents, and other key stakeholders. You will also play a pivotal role in the development and enforcement of IT strategies, processes, and initiatives, guaranteeing the seamless functioning of the institution's IT framework. Principal Duties: Swiftly address IT queries submitted via the support desk, providing first and second-tier support as necessary. Identify and troubleshoot technical issues effectively, with a protocol for escalating intricate matters to facilitate swift resolutions. Work in concert with First Line Technicians and the broader team to deliver superior IT support services. Record and oversee support tickets, maintaining detailed records and ensuring clear communication with users. Support the upkeep of the institution's AV equipment and offer technical assistance for various school events and assemblies. Aid in the oversight and deployment of mobile devices, ensuring secure management and access to essential resources. Required Skills and Experience: Proven background in a comparable IT support position, ideally within an academic setting. Technological expertise with Windows desktop OS, iOS, and Google Workspace. Knowledge of helpdesk or ticketing systems and experience with mobile device management (MDM) solutions. Exceptional problem-solving abilities with a knack for quick and effective issue resolution. Outstanding communication and team collaboration skills, with a proven track record of positive interactions within a team environment. Submit Your Application Now! About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
May 03, 2024
Full time
We're on the hunt for an energetic IT Support Engineer to become part of our client's dedicated team in a highly respected educational institution. This role is a stellar chance for an ambitious individual eager to thrive in a vibrant and cooperative atmosphere. Great benefits including free lunches! Position Summary: You'll play a crucial role within the IT department as an IT Support Technician, reporting directly to the senior engineering team. Your main duty involves offering comprehensive first and second-level technical assistance to a diverse user group, including faculty, students, parents, and other key stakeholders. You will also play a pivotal role in the development and enforcement of IT strategies, processes, and initiatives, guaranteeing the seamless functioning of the institution's IT framework. Principal Duties: Swiftly address IT queries submitted via the support desk, providing first and second-tier support as necessary. Identify and troubleshoot technical issues effectively, with a protocol for escalating intricate matters to facilitate swift resolutions. Work in concert with First Line Technicians and the broader team to deliver superior IT support services. Record and oversee support tickets, maintaining detailed records and ensuring clear communication with users. Support the upkeep of the institution's AV equipment and offer technical assistance for various school events and assemblies. Aid in the oversight and deployment of mobile devices, ensuring secure management and access to essential resources. Required Skills and Experience: Proven background in a comparable IT support position, ideally within an academic setting. Technological expertise with Windows desktop OS, iOS, and Google Workspace. Knowledge of helpdesk or ticketing systems and experience with mobile device management (MDM) solutions. Exceptional problem-solving abilities with a knack for quick and effective issue resolution. Outstanding communication and team collaboration skills, with a proven track record of positive interactions within a team environment. Submit Your Application Now! About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
1st Line Support Technician 20,000- 24,000 Harrogate I'm currently recruiting for a 1st Line Support Technician based at my clients Harrogate office on a full time permanent basis. They're looking for someone that has 1+ years experience, this could be a recent IT graduate/ someone that has just completed an IT apprenticeship or 1 years professional employment. If you have a skillset inclusive of the below, we would love to hear from you: Experience with Active Directory and password resets Knowledge of group policy Experience with M365 applications Knowledge of Windows Server/ Exchange Server Basic networking understanding- DNS, DHCP, TCP/IP Your responsibilities include: Serving as first point of contact for all clients/ internal staff members attempting resolution and escalating to the relevant team where necessary Provide remote assistance to users Diagnose and troubleshoot hardware/ software and networking queries Provide clear and accurate information in a friendly and approachable manner You will join a growing and dynamic service desk team, gaining support from your assigned team leader with various progression routes including being fast tracked to Technical Support Analyst, Senior IT Engineer, Modern Workplace Engineer, Projects Engineer, Field Engineer and other managerial roles. Apply now! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 03, 2024
Full time
1st Line Support Technician 20,000- 24,000 Harrogate I'm currently recruiting for a 1st Line Support Technician based at my clients Harrogate office on a full time permanent basis. They're looking for someone that has 1+ years experience, this could be a recent IT graduate/ someone that has just completed an IT apprenticeship or 1 years professional employment. If you have a skillset inclusive of the below, we would love to hear from you: Experience with Active Directory and password resets Knowledge of group policy Experience with M365 applications Knowledge of Windows Server/ Exchange Server Basic networking understanding- DNS, DHCP, TCP/IP Your responsibilities include: Serving as first point of contact for all clients/ internal staff members attempting resolution and escalating to the relevant team where necessary Provide remote assistance to users Diagnose and troubleshoot hardware/ software and networking queries Provide clear and accurate information in a friendly and approachable manner You will join a growing and dynamic service desk team, gaining support from your assigned team leader with various progression routes including being fast tracked to Technical Support Analyst, Senior IT Engineer, Modern Workplace Engineer, Projects Engineer, Field Engineer and other managerial roles. Apply now! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to 35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
May 03, 2024
Full time
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to 35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
Senior IT Technician - Windows, Networking, Intune, VOIP, Cyber Sec We are looking for an experienced 2nd Line Support technician. The ideal candidate will have experience with Windows, Networking, Intune, VOIP, Cyber Sec. Within the role you will be providing hardware and software support for desktop computers and laptops, wired and wireless networks, printers, phone systems, CCTV etc. An enhanced DBS is required for this role. Please apply for immediate consideration. Senior IT Technician - Windows, Networking, Intune, VOIP, Cyber Sec
May 03, 2024
Contractor
Senior IT Technician - Windows, Networking, Intune, VOIP, Cyber Sec We are looking for an experienced 2nd Line Support technician. The ideal candidate will have experience with Windows, Networking, Intune, VOIP, Cyber Sec. Within the role you will be providing hardware and software support for desktop computers and laptops, wired and wireless networks, printers, phone systems, CCTV etc. An enhanced DBS is required for this role. Please apply for immediate consideration. Senior IT Technician - Windows, Networking, Intune, VOIP, Cyber Sec
Role: Senior Project Manager Salary: £40k-£45k plus £5k car allowance Job Status: Permanent/Full-Time Location: Birmingham and surrounding areas, and up to Manchester. Being centrally based would be ideal Vacancy Reference: VR/05118 Role Description: Bridge Recruitment are currently networking for a Senior Project Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers nationally. They are committed to the health and wellbeing of their employees and always strive to invest in the latest technology in order to provide a best-in-class service to their clients. As Senior Project Manager, you will be responsible for coordinating teams of technicians to deliver the required level of service to customers. You will work closely with Operations, Helpdesk and Commercial teams to assess jobs and ensure the correct skills and tools are in place throughout the project. The ideal Senior Project Manager will have proven experience in the FM cleaning sector, will be flexible to support the needs of the business and will be highly customer focused. Responsibilities: Pre organisation project ensuring right equipment and tools are on site as part of commencement Start project team on day one of project ensuring full specifications is debriefed to lead, all project team are debriefed and RAMS are fully read and signed by all Attend clients sites to assess and estimate costs for delivering a project with timelines Meet and update customers on the progress of all works agree date of meeting prior to project commencing Identify solutions to reduce time and cost in all areas such as equipment hire and labour Monitor productivity levels of labour on jobs and ensure that it meets the planning schedule Be competent at working with Excel and planning tools to monitor progress of projects Ensure that the Health & Safety requirements are implemented and adhered to by all staff Check all jobs have correct information on Jobwatch (CRM) prior to commencement of work Liaise with Helpdesk/Commercial to ensure project is completed correctly prior to invoicing Check all staff have the appropriate PPE and that risk assessments have been read in full Requirements: Previous experience in the FM cleaning sector is desirable Good understanding on pricing jobs in the specialist cleaning industry Held senior technician/supervisory roles in the service industry Ability to establish and maintain good client relationships, both internally and externally Understands and agreeable to work different hours/shifts to include nights/weekends Excellent communication skills (verbal and written) Highly customer focused and always looking to deliver a high quality of service for clients Capable of delegating duties and tasks to other staff and monitoring performance Flexible and able to react quickly to the needs of the customer and the company Ability to deliver quality results under pressure and prioritise work Competence in Microsoft Office products especially Outlook, Word and Excel Excellent time management skills and ability to prioritise a demanding workload Ability to hold employee and client information in the strictest confidence Certification in IPAF/PASMA and CSCS Qualifications in Health and Safety such as IOSH desirable but not essential Competent level of maths and English qualification
May 03, 2024
Full time
Role: Senior Project Manager Salary: £40k-£45k plus £5k car allowance Job Status: Permanent/Full-Time Location: Birmingham and surrounding areas, and up to Manchester. Being centrally based would be ideal Vacancy Reference: VR/05118 Role Description: Bridge Recruitment are currently networking for a Senior Project Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers nationally. They are committed to the health and wellbeing of their employees and always strive to invest in the latest technology in order to provide a best-in-class service to their clients. As Senior Project Manager, you will be responsible for coordinating teams of technicians to deliver the required level of service to customers. You will work closely with Operations, Helpdesk and Commercial teams to assess jobs and ensure the correct skills and tools are in place throughout the project. The ideal Senior Project Manager will have proven experience in the FM cleaning sector, will be flexible to support the needs of the business and will be highly customer focused. Responsibilities: Pre organisation project ensuring right equipment and tools are on site as part of commencement Start project team on day one of project ensuring full specifications is debriefed to lead, all project team are debriefed and RAMS are fully read and signed by all Attend clients sites to assess and estimate costs for delivering a project with timelines Meet and update customers on the progress of all works agree date of meeting prior to project commencing Identify solutions to reduce time and cost in all areas such as equipment hire and labour Monitor productivity levels of labour on jobs and ensure that it meets the planning schedule Be competent at working with Excel and planning tools to monitor progress of projects Ensure that the Health & Safety requirements are implemented and adhered to by all staff Check all jobs have correct information on Jobwatch (CRM) prior to commencement of work Liaise with Helpdesk/Commercial to ensure project is completed correctly prior to invoicing Check all staff have the appropriate PPE and that risk assessments have been read in full Requirements: Previous experience in the FM cleaning sector is desirable Good understanding on pricing jobs in the specialist cleaning industry Held senior technician/supervisory roles in the service industry Ability to establish and maintain good client relationships, both internally and externally Understands and agreeable to work different hours/shifts to include nights/weekends Excellent communication skills (verbal and written) Highly customer focused and always looking to deliver a high quality of service for clients Capable of delegating duties and tasks to other staff and monitoring performance Flexible and able to react quickly to the needs of the customer and the company Ability to deliver quality results under pressure and prioritise work Competence in Microsoft Office products especially Outlook, Word and Excel Excellent time management skills and ability to prioritise a demanding workload Ability to hold employee and client information in the strictest confidence Certification in IPAF/PASMA and CSCS Qualifications in Health and Safety such as IOSH desirable but not essential Competent level of maths and English qualification
Senior IT Helpdesk Technician 27,000 - 29,500, Permanent, Burgess Hill, 23 days holiday, 37 hours per week We are working with a technology-focused secondary school and Sixth Form looking for a driven IT professional looking to develop their skills whilst working with a broad range of technology. The role will involve providing 2nd line support to staff, students, parents, and other stakeholders and day-to-day administration. Additionally, you will be contributing to the on-going maintenance, monitoring and development of school systems and security. You would be working within a dynamic and supportive team, with the following responsibilities: Monitoring the ticketing system throughout the day and acting as the first point of escalation to the Junior IT Helpdesk technician to support resolving issues Resolving hardware and software support issues as quickly and efficiently as possible Creating software images, re-imaging, or otherwise configuring, hardware for use by stakeholders, and keeping systems up to date through appropriate updates and patches. Supporting staff and parents over the telephone. Liaising with external suppliers and support providers when required. Managing users, privileges, permissions and security in Active Directory, Office 365 and Azure/Entra in accordance with best practice from Microsoft and the school's Cyber Essentials certification Providing support and maintenance to the school's physical and virtual servers using previous experience in Windows Server and VMware (or Hyper-V). Providing troubleshooting, support, maintenance, and performance enhancements to the physical and virtual network infrastructure through a strong knowledge of WAN/LAN, TCP/IP, DNS, DHCP and VLAN. The successful candidate will be working across the following range of technology: Office 365 and Azure AD iOS and MacOS Mobile Device Management (Microsoft Intune) Windows Server (2019/2022) and Desktop (10/11) PowerShell Virtual Servers (vSphere & VMWare) Wired and Wireless Networks (Aruba, Cisco and VLANs) VOIP Telephony (3CX) Filtering, Firewall and VPN (Smoothwall) Active Directory, DNS, DHCP, Group Policy Essential requirements: A minimum of a Level 3 qualification in an IT-related field (such as A levels, BTEC, or a relevant apprenticeship) At least two years' relevant experience preferably in the education sector. Understanding of networking principles Knowledge of Windows 10/11 Desktop Support and Windows Server 2019/2022 Server Active Directory, DNS, DHCP, and Group Policy experience Switching and routing, VLANS, wireless networking experience Mobile Device Management (ideally Microsoft Intune and/or Mosyle) Package 27,000 - 29,500 Permanent 37 hours per week 23 days holiday Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
May 03, 2024
Full time
Senior IT Helpdesk Technician 27,000 - 29,500, Permanent, Burgess Hill, 23 days holiday, 37 hours per week We are working with a technology-focused secondary school and Sixth Form looking for a driven IT professional looking to develop their skills whilst working with a broad range of technology. The role will involve providing 2nd line support to staff, students, parents, and other stakeholders and day-to-day administration. Additionally, you will be contributing to the on-going maintenance, monitoring and development of school systems and security. You would be working within a dynamic and supportive team, with the following responsibilities: Monitoring the ticketing system throughout the day and acting as the first point of escalation to the Junior IT Helpdesk technician to support resolving issues Resolving hardware and software support issues as quickly and efficiently as possible Creating software images, re-imaging, or otherwise configuring, hardware for use by stakeholders, and keeping systems up to date through appropriate updates and patches. Supporting staff and parents over the telephone. Liaising with external suppliers and support providers when required. Managing users, privileges, permissions and security in Active Directory, Office 365 and Azure/Entra in accordance with best practice from Microsoft and the school's Cyber Essentials certification Providing support and maintenance to the school's physical and virtual servers using previous experience in Windows Server and VMware (or Hyper-V). Providing troubleshooting, support, maintenance, and performance enhancements to the physical and virtual network infrastructure through a strong knowledge of WAN/LAN, TCP/IP, DNS, DHCP and VLAN. The successful candidate will be working across the following range of technology: Office 365 and Azure AD iOS and MacOS Mobile Device Management (Microsoft Intune) Windows Server (2019/2022) and Desktop (10/11) PowerShell Virtual Servers (vSphere & VMWare) Wired and Wireless Networks (Aruba, Cisco and VLANs) VOIP Telephony (3CX) Filtering, Firewall and VPN (Smoothwall) Active Directory, DNS, DHCP, Group Policy Essential requirements: A minimum of a Level 3 qualification in an IT-related field (such as A levels, BTEC, or a relevant apprenticeship) At least two years' relevant experience preferably in the education sector. Understanding of networking principles Knowledge of Windows 10/11 Desktop Support and Windows Server 2019/2022 Server Active Directory, DNS, DHCP, and Group Policy experience Switching and routing, VLANS, wireless networking experience Mobile Device Management (ideally Microsoft Intune and/or Mosyle) Package 27,000 - 29,500 Permanent 37 hours per week 23 days holiday Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
IT Infrastructure Engineer My client, a Manufacturing company are looking for an experienced Infrastructure Engineer to join their team and maintain the companies IT Infrastructure responsible for over 200 users! Whilst keeping on top of the Servers, Networks, Desktops and Telephones you will lead the way for future IT implementations and change. Role: IT Infrastructure Engineer Salary: up to 45,000 Location : Wellingborough Key Responsibilities: Leading incidents and requests to resolution. Plan and perform the design and installation of a brand-new ERP System. Monitor network performance and troubleshoot support, installations, deployment for servers, networks, desktop and telephony infrastructure. Conducting regular security audits and implementing robust measures to safeguard my clients data and systems against cyber threats. Manage and maintain my clients server infrastructure to provide optimal performance and uptime within applications. Technologies: Windows Server Windows OS Azure Intune Veeam VMWare Hyper V If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: IT Technician, ICT Technician, IT Engineer, IT Support Analyst, IT Field Engineer, Senior IT Technician, Infrastructure Engineer, Network Engineer, Senior IT Engineer
May 03, 2024
Full time
IT Infrastructure Engineer My client, a Manufacturing company are looking for an experienced Infrastructure Engineer to join their team and maintain the companies IT Infrastructure responsible for over 200 users! Whilst keeping on top of the Servers, Networks, Desktops and Telephones you will lead the way for future IT implementations and change. Role: IT Infrastructure Engineer Salary: up to 45,000 Location : Wellingborough Key Responsibilities: Leading incidents and requests to resolution. Plan and perform the design and installation of a brand-new ERP System. Monitor network performance and troubleshoot support, installations, deployment for servers, networks, desktop and telephony infrastructure. Conducting regular security audits and implementing robust measures to safeguard my clients data and systems against cyber threats. Manage and maintain my clients server infrastructure to provide optimal performance and uptime within applications. Technologies: Windows Server Windows OS Azure Intune Veeam VMWare Hyper V If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: IT Technician, ICT Technician, IT Engineer, IT Support Analyst, IT Field Engineer, Senior IT Technician, Infrastructure Engineer, Network Engineer, Senior IT Engineer
Hays Specialist Recruitment - Education
City, Manchester
Your new company Thisbusiness has an excellent reputation for providing a high level of IT supportto schools based across the North West and with over 50 schools inGreater Manchester, they have approached Hays seeking an IT Engineer to jointhe business on a permanent basis. Reporting into the Service DeliveryDirector, the successful IT Engineer will join a team of over 20 Engineers based in theNorth West and become an integral part of the team, providing a high levelof IT support to primary schools. The company prides itself on the level ofservice they provide to their customers, building strong relationships across theNorth West, whilst also continually developing their staff and, therefore this is an exciting opportunity for an IT engineer looking to develop their career. Your new role The IT Engineer will be responsible for providing a high level of technical support to schools based in Greater Manchester, working closely with senior leadership and ensuring that customers are fully supported in receiving an excellent service. On a daily basis, you will work as part of a team of IT Engineers across the region, where you will provide support for hardware, software, networking, servers and bespoke educational technologies and systems, receiving specific training around these from colleagues. Duties will include providing technical support, management of an online helpdesk, management of backup solutions, supporting with firewall solutions and supporting ongoing IT projects delivered by the business. In addition, you will work heavily on Apple devices and mobile devices, responding to any ticket requests from schools and resolving these issues efficiently. Finally, you will be integral in working closely with customers advising around the best equipment to purchase and utilise. What you'll need to succeed In order to be successful in securing this position, you must possess significant experience providing IT support in a hands-on environment, supporting with both hardware and software, with experience working in the education sector being beneficial. In addition, you must possess a valid UK driving licence, as this role will require travel to other sites in the Greater Manchester area. From a technical perspective, you will ideally have experience working on Freshdesk, working with Apple devices and also experience with mobile device management. What you'll get in return In return, you will be paid a competitive salary of between 28,000 and 32,000, receiving an attractive working pattern and benefits package. This benefits package will include 25 days holiday plus bank, ability to salary sacrifice additional health and wellbeing benefits, as well as the option to work term time only. You will also be joining an experienced team, where you will receive significant training and support, therefore giving you the opportunity to further progress your career. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 03, 2024
Full time
Your new company Thisbusiness has an excellent reputation for providing a high level of IT supportto schools based across the North West and with over 50 schools inGreater Manchester, they have approached Hays seeking an IT Engineer to jointhe business on a permanent basis. Reporting into the Service DeliveryDirector, the successful IT Engineer will join a team of over 20 Engineers based in theNorth West and become an integral part of the team, providing a high levelof IT support to primary schools. The company prides itself on the level ofservice they provide to their customers, building strong relationships across theNorth West, whilst also continually developing their staff and, therefore this is an exciting opportunity for an IT engineer looking to develop their career. Your new role The IT Engineer will be responsible for providing a high level of technical support to schools based in Greater Manchester, working closely with senior leadership and ensuring that customers are fully supported in receiving an excellent service. On a daily basis, you will work as part of a team of IT Engineers across the region, where you will provide support for hardware, software, networking, servers and bespoke educational technologies and systems, receiving specific training around these from colleagues. Duties will include providing technical support, management of an online helpdesk, management of backup solutions, supporting with firewall solutions and supporting ongoing IT projects delivered by the business. In addition, you will work heavily on Apple devices and mobile devices, responding to any ticket requests from schools and resolving these issues efficiently. Finally, you will be integral in working closely with customers advising around the best equipment to purchase and utilise. What you'll need to succeed In order to be successful in securing this position, you must possess significant experience providing IT support in a hands-on environment, supporting with both hardware and software, with experience working in the education sector being beneficial. In addition, you must possess a valid UK driving licence, as this role will require travel to other sites in the Greater Manchester area. From a technical perspective, you will ideally have experience working on Freshdesk, working with Apple devices and also experience with mobile device management. What you'll get in return In return, you will be paid a competitive salary of between 28,000 and 32,000, receiving an attractive working pattern and benefits package. This benefits package will include 25 days holiday plus bank, ability to salary sacrifice additional health and wellbeing benefits, as well as the option to work term time only. You will also be joining an experienced team, where you will receive significant training and support, therefore giving you the opportunity to further progress your career. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Repair Technician Edinburgh 37.5 per week Monday to Friday, 9am to 5pm £21,000 and £28,000 dependant on experience This is an excellent opportunity for an ambitious individual like you to progress within a rapidly growing company and an industry leader. Our client specialises in diagnosing and repairing a wide range of computing and electronic devices, catering to a diverse clientele. From PCs/laptops and mobile phones to gaming consoles, tablets, and various other electronic consumer products, they are committed to delivering fantastic service and seeking a talented Skilled Repair Technician to join them in upholding their standards of excellence and customer satisfaction. You'll be at the forefront of the repair process and your role will involve diagnosing hardware and software issues, replacing or upgrading hardware components, performing component-level repairs, and the ability to utilise micro-soldering techniques to restore devices like laptops, mobile phones, gaming consoles, tablets, and other electronic consumer products. The employer is looking for a detail-oriented individual with a passion for troubleshooting and a commitment to quality workmanship. Are you the right person for the job? Proven experience as a Repair Technician specialising in electronic devices and motherboards. Proficiency in diagnosing and repairing hardware issues to component level for various electronic devices, including laptops, mobile phones, gaming consoles, tablets, and various electronic consumer products. Strong soldering skills, including micro-soldering techniques, with a keen eye for detail. Familiarity with a wide range of testing equipment and diagnostic tools. Excellent problem-solving abilities and a meticulous approach to repair tasks. Ability to work independently and collaboratively in a fast-paced environment. Effective communication skills and a customer-centric mindset. Preferred Qualifications: Certification or formal training in electronics repair or a related field Extensive experience working with a diverse range of computers, laptops and electronic consumer products, including tablets and mobile phones Knowledge of software troubleshooting and firmware updates Knowledge of Windows, Android and IOS Prior experience in a similar customer service or technical support role What will your role look like? Diagnose and troubleshoot issues with a variety of devices including PC s, laptops, mobile phones, gaming consoles, tablets, and other electronic consumer products Perform component-level repairs, utilising micro-soldering techniques and replacing faulty parts as needed Utilise testing equipment and diagnostic tools to identify root causes of malfunctions accurately and follow motherboard schematics where applicable Maintain meticulous records of repairs performed and parts used in our CRM to ensure transparency and accountability Stay updated on industry trends and technological advancements in electronic repair to continuously enhance skills and knowledge What can you expect in return? Opportunities for promotion and advancement opportunities for professional development and training to enhance skills and career growth Significant performance-related weekly bonuses incentivise the team and drive outstanding results A culture of promoting from within the business to the most senior levels ensures the company is an outstanding business within which to build a career Company Pension If you're passionate about computer and electronics repair and possess the skills required to excel in this role, click APPLY now! Your data will be handled in line with GDPR.
May 03, 2024
Full time
Repair Technician Edinburgh 37.5 per week Monday to Friday, 9am to 5pm £21,000 and £28,000 dependant on experience This is an excellent opportunity for an ambitious individual like you to progress within a rapidly growing company and an industry leader. Our client specialises in diagnosing and repairing a wide range of computing and electronic devices, catering to a diverse clientele. From PCs/laptops and mobile phones to gaming consoles, tablets, and various other electronic consumer products, they are committed to delivering fantastic service and seeking a talented Skilled Repair Technician to join them in upholding their standards of excellence and customer satisfaction. You'll be at the forefront of the repair process and your role will involve diagnosing hardware and software issues, replacing or upgrading hardware components, performing component-level repairs, and the ability to utilise micro-soldering techniques to restore devices like laptops, mobile phones, gaming consoles, tablets, and other electronic consumer products. The employer is looking for a detail-oriented individual with a passion for troubleshooting and a commitment to quality workmanship. Are you the right person for the job? Proven experience as a Repair Technician specialising in electronic devices and motherboards. Proficiency in diagnosing and repairing hardware issues to component level for various electronic devices, including laptops, mobile phones, gaming consoles, tablets, and various electronic consumer products. Strong soldering skills, including micro-soldering techniques, with a keen eye for detail. Familiarity with a wide range of testing equipment and diagnostic tools. Excellent problem-solving abilities and a meticulous approach to repair tasks. Ability to work independently and collaboratively in a fast-paced environment. Effective communication skills and a customer-centric mindset. Preferred Qualifications: Certification or formal training in electronics repair or a related field Extensive experience working with a diverse range of computers, laptops and electronic consumer products, including tablets and mobile phones Knowledge of software troubleshooting and firmware updates Knowledge of Windows, Android and IOS Prior experience in a similar customer service or technical support role What will your role look like? Diagnose and troubleshoot issues with a variety of devices including PC s, laptops, mobile phones, gaming consoles, tablets, and other electronic consumer products Perform component-level repairs, utilising micro-soldering techniques and replacing faulty parts as needed Utilise testing equipment and diagnostic tools to identify root causes of malfunctions accurately and follow motherboard schematics where applicable Maintain meticulous records of repairs performed and parts used in our CRM to ensure transparency and accountability Stay updated on industry trends and technological advancements in electronic repair to continuously enhance skills and knowledge What can you expect in return? Opportunities for promotion and advancement opportunities for professional development and training to enhance skills and career growth Significant performance-related weekly bonuses incentivise the team and drive outstanding results A culture of promoting from within the business to the most senior levels ensures the company is an outstanding business within which to build a career Company Pension If you're passionate about computer and electronics repair and possess the skills required to excel in this role, click APPLY now! Your data will be handled in line with GDPR.
Junior AV Support Technician Company: Join a leading provider of cutting-edge audiovisual solutions, where creativity meets technology. My client specialise in delivering innovative AV solutions to clients across diverse industries, helping them enhance their communication and collaboration experiences. As a Junior AV Support Technician, you'll play a vital role in providing technical support and troubleshooting assistance to our clients, ensuring smooth operation and maximum satisfaction with their AV systems. Position Overview: In this role, you will be responsible for providing remote and some onsite technical support and troubleshooting assistance to clients experiencing issues with their AV systems and equipment. This is an excellent opportunity for someone with a passion for technology and a desire to grow their career in the AV industry. Key Responsibilities: Provide remote technical support and troubleshooting assistance to clients experiencing issues with their AV systems, including displays, projectors, audio equipment, and control systems. Diagnose and resolve technical issues over the phone, via email, or through remote desktop support tools in a timely and efficient manner. Escalate complex issues to senior engineers or field technicians for further investigation and resolution as needed. Document all support interactions and resolutions in our ticketing system, ensuring accurate and thorough record-keeping. Collaborate with internal teams to identify recurring issues and contribute to the development of knowledge base articles and training materials. Assist with testing and validation of new AV equipment and software updates as needed. Stay up-to-date on the latest AV technologies and industry trends to provide informed support and recommendations to clients. Requirements: 1 year + AV experience A desire to learn Full UK Driving License Benefits: Clear path for career progression Comprehensive training and development programs to achieve certifications 28 days holiday including bank holidays Leading pension scheme Take the first step towards a rewarding career in AV and apply with an up-to-date CV now!
May 03, 2024
Full time
Junior AV Support Technician Company: Join a leading provider of cutting-edge audiovisual solutions, where creativity meets technology. My client specialise in delivering innovative AV solutions to clients across diverse industries, helping them enhance their communication and collaboration experiences. As a Junior AV Support Technician, you'll play a vital role in providing technical support and troubleshooting assistance to our clients, ensuring smooth operation and maximum satisfaction with their AV systems. Position Overview: In this role, you will be responsible for providing remote and some onsite technical support and troubleshooting assistance to clients experiencing issues with their AV systems and equipment. This is an excellent opportunity for someone with a passion for technology and a desire to grow their career in the AV industry. Key Responsibilities: Provide remote technical support and troubleshooting assistance to clients experiencing issues with their AV systems, including displays, projectors, audio equipment, and control systems. Diagnose and resolve technical issues over the phone, via email, or through remote desktop support tools in a timely and efficient manner. Escalate complex issues to senior engineers or field technicians for further investigation and resolution as needed. Document all support interactions and resolutions in our ticketing system, ensuring accurate and thorough record-keeping. Collaborate with internal teams to identify recurring issues and contribute to the development of knowledge base articles and training materials. Assist with testing and validation of new AV equipment and software updates as needed. Stay up-to-date on the latest AV technologies and industry trends to provide informed support and recommendations to clients. Requirements: 1 year + AV experience A desire to learn Full UK Driving License Benefits: Clear path for career progression Comprehensive training and development programs to achieve certifications 28 days holiday including bank holidays Leading pension scheme Take the first step towards a rewarding career in AV and apply with an up-to-date CV now!
My client is a well-established MSP, and they are looking for a strong 2nd Line IT Technician to join their growing team. They have a small close knit, family feel team offering you a great opportunity to get hands on with a wide range of technology, be an escalation point, get hands on with project work and work with their wide range of clients on a consultancy basis. The position is mainly desk based but some occasional travel to client sites may be required as and when the business needs so a full UK License and access to a car is a must. Key Responsibilities: Provide 2nd line technical support via phone, email, and face-to-face for internal and external customers. Record all support requests in service desk system and ensure timely resolution within SLA. Support 1st line technicians, be an escalation point, offer advice, and teach when necessary. Prepare and configure new equipment, including PCs, laptops, routers, servers, and network switches. Communicate with third-party suppliers to ensure service delivery. Proactively monitor and update IT systems and respond to potential issues. Configure and administrate Microsoft 365 products and escalate complex issues to the senior team. Manage and implement client infrastructure projects, and plan effectively. Occasional site visits to help support clients when needed - Clients are mainly Northwest based. Essential skills + Requirements: Proficient in Windows based issues and can solve independently Good General IT Knowledge VMware + Hyper-V experience Previous experience with VOIP Strong support and configuration of Microsoft 365 Installation and configuration of Laptops and PCs Good experience of supporting Microsoft Servers Installation and Configuration of Routers and Switches Good troubleshooting email issues Cloud Backup Solutions 3 Years of IT Support (MSP experience is a bonus) Must have a clean driving license + car Job title: 2nd Line IT Engineer Location: Bolton Work Pattern: Mon-Fri 9am-5pm - Hybrid working and occasional travel required If you are a team player with a can-do attitude and a desire to learn, my client would love to hear from you. They offer a competitive salary package and opportunities for career progression. Apply now to join their team of passionate IT professionals by applying with a copy of your up-to-date CV. BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
May 03, 2024
Full time
My client is a well-established MSP, and they are looking for a strong 2nd Line IT Technician to join their growing team. They have a small close knit, family feel team offering you a great opportunity to get hands on with a wide range of technology, be an escalation point, get hands on with project work and work with their wide range of clients on a consultancy basis. The position is mainly desk based but some occasional travel to client sites may be required as and when the business needs so a full UK License and access to a car is a must. Key Responsibilities: Provide 2nd line technical support via phone, email, and face-to-face for internal and external customers. Record all support requests in service desk system and ensure timely resolution within SLA. Support 1st line technicians, be an escalation point, offer advice, and teach when necessary. Prepare and configure new equipment, including PCs, laptops, routers, servers, and network switches. Communicate with third-party suppliers to ensure service delivery. Proactively monitor and update IT systems and respond to potential issues. Configure and administrate Microsoft 365 products and escalate complex issues to the senior team. Manage and implement client infrastructure projects, and plan effectively. Occasional site visits to help support clients when needed - Clients are mainly Northwest based. Essential skills + Requirements: Proficient in Windows based issues and can solve independently Good General IT Knowledge VMware + Hyper-V experience Previous experience with VOIP Strong support and configuration of Microsoft 365 Installation and configuration of Laptops and PCs Good experience of supporting Microsoft Servers Installation and Configuration of Routers and Switches Good troubleshooting email issues Cloud Backup Solutions 3 Years of IT Support (MSP experience is a bonus) Must have a clean driving license + car Job title: 2nd Line IT Engineer Location: Bolton Work Pattern: Mon-Fri 9am-5pm - Hybrid working and occasional travel required If you are a team player with a can-do attitude and a desire to learn, my client would love to hear from you. They offer a competitive salary package and opportunities for career progression. Apply now to join their team of passionate IT professionals by applying with a copy of your up-to-date CV. BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
Job Title: Architectural CAD Technician Location : Blackpool Salary: Competitive Job Type: Permanent, Full Time About Us: The Glasdon Group is a market leader in the design and supply of a wide range of environmental and safety products, including street furniture, recycling products, road safety equipment, winter safety products, water safety products, shelters and modular buildings/housings. About The Role: To meet our growth objectives, we are currently recruiting for an Architectural Technician to advance the development of new products within our Modular Buildings and Housings Division. The successful candidates will need to demonstrate a methodical approach to design and problem solving that can be applied to finding innovative turnkey / modular solutions using responsibly sourced and recycled materials throughout. If you have a genuine desire to succeed and wish to join a progressive company, with excellent opportunities and benefits, then this role provides an excellent opportunity for meaningful long-term career development. Duties and Responsibilities: Advise, support and lead on the design and development of new Modular Buildings and Housings systems Sketching and drawing ideas and concepts Develop your ideas from concept to production Liaison with senior management and wide range of stakeholders Client visitations and market research for contemporary off-site construction methods and modular solutions Problem solving and innovation Reviewing and preparation of design drawings Project Management About You: Hold a relevant Degree, HNC or HND level qualification Ideally 2-5 years post-qualification experience Proficient with IT Systems, Solidworks (preferred), AutoCAD, Autodesk REVIT and BIM Be methodical, self-motivated and pro-active towards design and problem solving An effective collaborator and team player Knowledge of UK Building Regulations, planning legislation, construction detailing, sustainability carbon neutral and net-zero initiatives Keen eye for detail Passionate for aesthetics and architectural sectors and off-site construction methods Hold a valid UK driving licence Benefits: A competitive commencing salary 33 days paid holiday A comprehensive training programme Company final salary pension scheme after a minimum of two years' service Life insurance after a minimum of two years' service Pension through NEST within 3 months of start date Cycle to Work scheme Long service awards Private health insurance scheme after a minimum of one year's service Subsidised on-site Caf Free on-site parking Please click the APPLY button to submit your CV for this role. Candidates with experience of: Architectural Design Consultant, Architectural Technician, Architect, Architect Assistant, Trainee Architect, Building Surveyor Modular Buildings & Housings, Modular Design, Product Design, Manufacturing, Building Regulations, Solidworks, AutoCAD, Autodesk REVIT, BIM, Architecture, Drawing, Degree, HNC, HND, Planning, Project Management, Construction, Sustainable Materials, Sourcing, Communication, Innovation and Recycling may also be considered for the role. The Glasdon Group Limited is an equal opportunities employer.
May 03, 2024
Full time
Job Title: Architectural CAD Technician Location : Blackpool Salary: Competitive Job Type: Permanent, Full Time About Us: The Glasdon Group is a market leader in the design and supply of a wide range of environmental and safety products, including street furniture, recycling products, road safety equipment, winter safety products, water safety products, shelters and modular buildings/housings. About The Role: To meet our growth objectives, we are currently recruiting for an Architectural Technician to advance the development of new products within our Modular Buildings and Housings Division. The successful candidates will need to demonstrate a methodical approach to design and problem solving that can be applied to finding innovative turnkey / modular solutions using responsibly sourced and recycled materials throughout. If you have a genuine desire to succeed and wish to join a progressive company, with excellent opportunities and benefits, then this role provides an excellent opportunity for meaningful long-term career development. Duties and Responsibilities: Advise, support and lead on the design and development of new Modular Buildings and Housings systems Sketching and drawing ideas and concepts Develop your ideas from concept to production Liaison with senior management and wide range of stakeholders Client visitations and market research for contemporary off-site construction methods and modular solutions Problem solving and innovation Reviewing and preparation of design drawings Project Management About You: Hold a relevant Degree, HNC or HND level qualification Ideally 2-5 years post-qualification experience Proficient with IT Systems, Solidworks (preferred), AutoCAD, Autodesk REVIT and BIM Be methodical, self-motivated and pro-active towards design and problem solving An effective collaborator and team player Knowledge of UK Building Regulations, planning legislation, construction detailing, sustainability carbon neutral and net-zero initiatives Keen eye for detail Passionate for aesthetics and architectural sectors and off-site construction methods Hold a valid UK driving licence Benefits: A competitive commencing salary 33 days paid holiday A comprehensive training programme Company final salary pension scheme after a minimum of two years' service Life insurance after a minimum of two years' service Pension through NEST within 3 months of start date Cycle to Work scheme Long service awards Private health insurance scheme after a minimum of one year's service Subsidised on-site Caf Free on-site parking Please click the APPLY button to submit your CV for this role. Candidates with experience of: Architectural Design Consultant, Architectural Technician, Architect, Architect Assistant, Trainee Architect, Building Surveyor Modular Buildings & Housings, Modular Design, Product Design, Manufacturing, Building Regulations, Solidworks, AutoCAD, Autodesk REVIT, BIM, Architecture, Drawing, Degree, HNC, HND, Planning, Project Management, Construction, Sustainable Materials, Sourcing, Communication, Innovation and Recycling may also be considered for the role. The Glasdon Group Limited is an equal opportunities employer.