Reigate and Banstead Borough Council
Reigate & Banstead Borough Council, Castlefield Road, Reigate, UK
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
Oct 04, 2023
Full time
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
Service Delivery Analyst Fantastic opportunity to join a well established team within a vibrant, growing business. This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required: Working in IT Operations, Incident/Problem and Change Management. Analytical mindset and problem solving. Ability to master new skills quickly. Coordinating & managing operational processes. Developing and maintaining metrics and monitoring. Strong communication; capable of managing multiple priorities. ITIL framework. (Advantageous) Confidence to challenge current ways of working. (Advantageous) Data analytics and tools such as Excel and PowerBI. (Advantageous) What we offer in return? A collaborative and fast paced work environment 25 days annual leave plus of Bank Holidays and the ability to buy an additional five days holiday Health Cash Plan A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model- from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells
May 04, 2024
Full time
Service Delivery Analyst Fantastic opportunity to join a well established team within a vibrant, growing business. This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required: Working in IT Operations, Incident/Problem and Change Management. Analytical mindset and problem solving. Ability to master new skills quickly. Coordinating & managing operational processes. Developing and maintaining metrics and monitoring. Strong communication; capable of managing multiple priorities. ITIL framework. (Advantageous) Confidence to challenge current ways of working. (Advantageous) Data analytics and tools such as Excel and PowerBI. (Advantageous) What we offer in return? A collaborative and fast paced work environment 25 days annual leave plus of Bank Holidays and the ability to buy an additional five days holiday Health Cash Plan A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model- from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells
Business Unit / Team: Chief Operating Office Salary range: £22,400 - £33,600 per annum DOE + red-hot benefits Location: Remote Contract Type: Permanent Take control of your career Our Team Within this fast-paced area of the business - Technology Control, we are passionate about installing sustainable disciplines so that things are done in a controlled manner and risk is minimized. This directly helps ensure safe delivery that protects our customers and shareholders. The Control Analyst role is a key role that supports the oversight and analysis of critical processes within the function. This role will specifically support Risk, Controls & Governance and the role offers the opportunity to work closely with Technology practitioners, enabling the role holder to enhance their personal profile within the COO Technology functions. The successful candidate will join an exciting, motivated team who really make a difference to Making our Customers Happier about Money. What you'll be doing Supporting the delivery of team objectives, including applying their expertise to support the design, development, implementation and ongoing management of risk and control management best practice within COO Technology function Contributing to the development, production and ongoing management of regular and/or ad-hoc team reports and MI (e.g., data contributory to risk committee papers), as well as other governance reporting requirements prioritising and planning their own work to meet team deadlines, including the delivery of business-as-usual team activities; Delivering all allocated work packages to the required quality standards; Maintaining an understanding of VM risk management processes, policies and frameworks; Providing practitioner support to COO colleagues in their use of key risk systems, through effective support and guidance; and Contributing to internal or wider team meetings, Committees and workshops, as required. management of stakeholder relationships and business partnerships across COO and with our partners in 2nd Line Risk and 3rd Line Audit; Management of an effective risk and control management culture across COO. We need you to have Experience using risk & control frameworks and methodologies. Good banking experience and knowledge. Demonstrated success in building effective working relationships with a variety of stakeholders. Efficient and organised in relation to work tasks, with attention to detail and accuracy. Effective management and prioritisation of workloads. It's a bonus if you have but not essential Good understanding of the Bank's risk management policies, standards and frameworks. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. Advertised: 02 May 2024 GMT Daylight Time Applications close: 16 May 2024 GMT Daylight Time
May 04, 2024
Full time
Business Unit / Team: Chief Operating Office Salary range: £22,400 - £33,600 per annum DOE + red-hot benefits Location: Remote Contract Type: Permanent Take control of your career Our Team Within this fast-paced area of the business - Technology Control, we are passionate about installing sustainable disciplines so that things are done in a controlled manner and risk is minimized. This directly helps ensure safe delivery that protects our customers and shareholders. The Control Analyst role is a key role that supports the oversight and analysis of critical processes within the function. This role will specifically support Risk, Controls & Governance and the role offers the opportunity to work closely with Technology practitioners, enabling the role holder to enhance their personal profile within the COO Technology functions. The successful candidate will join an exciting, motivated team who really make a difference to Making our Customers Happier about Money. What you'll be doing Supporting the delivery of team objectives, including applying their expertise to support the design, development, implementation and ongoing management of risk and control management best practice within COO Technology function Contributing to the development, production and ongoing management of regular and/or ad-hoc team reports and MI (e.g., data contributory to risk committee papers), as well as other governance reporting requirements prioritising and planning their own work to meet team deadlines, including the delivery of business-as-usual team activities; Delivering all allocated work packages to the required quality standards; Maintaining an understanding of VM risk management processes, policies and frameworks; Providing practitioner support to COO colleagues in their use of key risk systems, through effective support and guidance; and Contributing to internal or wider team meetings, Committees and workshops, as required. management of stakeholder relationships and business partnerships across COO and with our partners in 2nd Line Risk and 3rd Line Audit; Management of an effective risk and control management culture across COO. We need you to have Experience using risk & control frameworks and methodologies. Good banking experience and knowledge. Demonstrated success in building effective working relationships with a variety of stakeholders. Efficient and organised in relation to work tasks, with attention to detail and accuracy. Effective management and prioritisation of workloads. It's a bonus if you have but not essential Good understanding of the Bank's risk management policies, standards and frameworks. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. Advertised: 02 May 2024 GMT Daylight Time Applications close: 16 May 2024 GMT Daylight Time
Role overview ID: Entity: Vistry Services Region: Vistry Services Department: IT Contract Type: Permanent - Full Time Job Location: Bishops Cleeve, Cheltenham Date Posted: 22.03.2024 We have a fantastic opportunity for an Application Developer to join our team within Vistry Services, at our Bishops Cleeve office in Cheltenham. As our Application Developer you will be responsible for designing, developing, and maintaining integration solutions and bespoke systems using C# and SQL Server. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Good working knowledge of current development methodologies and how to implement them in a small team Excellent customer service skills Excellent interpersonal skills both face to face and over the phone Strong organisational and administration skills Professional attitude Friendly, flexible and helpful attitude Willingness to share knowledge with others Ability to work under pressure Strong experience of C# Strong experience of T-SQL and SQL Server Experience of all stages of the development lifecycle Understanding database design and maintenance Business Systems architecture and development Excellent communications skills Able to work under pressure, and accept criticism of work Friendly, flexible and helpful attitude Good team working skills Accurate with an eye for detail A methodical approach Ability to work under pressure Occasional travel to other business locations and supplier locations Desirable - Experience of Dynamics 365 API's Experience of COINS ERP integrations Experience with JavaScript frameworks (jQuery, Bootstrap, etc.) More about the Application Developer role Design, develop, and maintain integration solutions and internal systems using C# and SQL Server Work with business analysts and stakeholders to understand integration and system requirements Write and maintain technical documentation including change requests Troubleshoot and resolve integration issues Collaborate with other team members to ensure timely delivery of high-quality solutions Advise on best practices and improvements that can be made to integrations and systems Provide 3rd line support for applications, investigate and provide fixes as appropriate Effectively manage own workload including planning and prioritization Adhere to the IT Security Strategy at all times and raise concerns Communicate effectively internally and with business users as appropriate. Finally, let's tell you a bit more about us We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
May 04, 2024
Full time
Role overview ID: Entity: Vistry Services Region: Vistry Services Department: IT Contract Type: Permanent - Full Time Job Location: Bishops Cleeve, Cheltenham Date Posted: 22.03.2024 We have a fantastic opportunity for an Application Developer to join our team within Vistry Services, at our Bishops Cleeve office in Cheltenham. As our Application Developer you will be responsible for designing, developing, and maintaining integration solutions and bespoke systems using C# and SQL Server. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Good working knowledge of current development methodologies and how to implement them in a small team Excellent customer service skills Excellent interpersonal skills both face to face and over the phone Strong organisational and administration skills Professional attitude Friendly, flexible and helpful attitude Willingness to share knowledge with others Ability to work under pressure Strong experience of C# Strong experience of T-SQL and SQL Server Experience of all stages of the development lifecycle Understanding database design and maintenance Business Systems architecture and development Excellent communications skills Able to work under pressure, and accept criticism of work Friendly, flexible and helpful attitude Good team working skills Accurate with an eye for detail A methodical approach Ability to work under pressure Occasional travel to other business locations and supplier locations Desirable - Experience of Dynamics 365 API's Experience of COINS ERP integrations Experience with JavaScript frameworks (jQuery, Bootstrap, etc.) More about the Application Developer role Design, develop, and maintain integration solutions and internal systems using C# and SQL Server Work with business analysts and stakeholders to understand integration and system requirements Write and maintain technical documentation including change requests Troubleshoot and resolve integration issues Collaborate with other team members to ensure timely delivery of high-quality solutions Advise on best practices and improvements that can be made to integrations and systems Provide 3rd line support for applications, investigate and provide fixes as appropriate Effectively manage own workload including planning and prioritization Adhere to the IT Security Strategy at all times and raise concerns Communicate effectively internally and with business users as appropriate. Finally, let's tell you a bit more about us We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
. Lead Data Analyst Up to 70K + benefits London, hybrid working The company: You will be joining a local authority where the most important conversations are happening today. And a place making radical social change a reality, so that nobody gets left behind. You will lead an exciting portfolio of work aiming to improve the data capabilities across all services within Supporting Communities. This directorate is going through a high-profile transformation programme and is preparing to comply with new legislation that will require an increase in the delivery of timely and high-quality returns to central partner agencies. You will lead a team of data analysts embedded within services to understand their data needs, build data capability and co-ordinate a programme of work to increase the use of reliable and purposeful data across the divisions. You will also support key decisions makers by providing the insight and data to support changes and transformational activities across the services. You will work closely with the Lead Data Analyst on ensuring that the data management, analysis and reporting standards align to the wide strategy. You will work closely with the Lead Data Analyst for Supporting People to ensure that data can be joined-up across the directorates and hence bridge silos. Relationships You will work closely with officers in various roles involved with the delivery of Management services. This will require the maintenance of effective working relationships with frontline staff to senior leadership; to help inform analysis, provide advice, and encourage improved data literacy. The Lead Data Analyst will operate as a leader and expert within the organisation's wider community of data professionals, supporting wider data analytics to support corporate cross-cutting priorities. The Role you will be an accomplished data analytics expert with a body of knowledge and experience of relevant skills, tools and techniques that you are able to share with others and use to implement and oversee data analytics that effectively supports us. You will be comfortable leading a substantive team of other data analysts and ensure standardisation of practice, prioritise existing work and propose new projects. Analysis and synthesis of data : You will be confident in adoption a wide range of analysis and synthesis techniques which you will set jointly with Principal Data Analyst , and to continually assure, improve and innovate their practices to generate clear and valuable findings. You will communicate to the Principal Data Analyst need for new methods and will assure and review the use of methodology for analysis and synthesis within your area. You will actively participate in the Data Analysis Communities of practice sharing best practices. You will listen to the needs of technical and non-technical stakeholders and interpret them, working collaboratively to establish clear business questions that enable targeted analytics to deliver actionable insight. You will participate in or lead difficult conversations within a team or with senior stakeholders where necessary. Data management: You can ensure data management and governance processes set out by the Principal Data Architect are in place and adhered to for the products and services your team provide. Data modelling, cleansing and enrichment: You can understand different ways to model data to maximise its use and value. Data quality assurance, validation and linkage: You can show a deep understanding of relevant data sources, tools and systems. Data visualisation: You can work with Principal Data Analyst on setting the strategy to enable your teams to produce effective and influential visualisations. Logical and creative thinking: You will ensure that the most appropriate actions are taken to resolve problems as they occur. You will coordinate teams to resolve problems and implement solutions and preventative measures. Project management: You can demonstrate knowledge and experience of the application of project management methodologies. Statistical methods and data analysis: You will apply your understanding of statistical methods and data analysis to business problems and oversee the work of others doing the same. If you feel like you have the right skillsets for the role, please apply now! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
May 04, 2024
Full time
. Lead Data Analyst Up to 70K + benefits London, hybrid working The company: You will be joining a local authority where the most important conversations are happening today. And a place making radical social change a reality, so that nobody gets left behind. You will lead an exciting portfolio of work aiming to improve the data capabilities across all services within Supporting Communities. This directorate is going through a high-profile transformation programme and is preparing to comply with new legislation that will require an increase in the delivery of timely and high-quality returns to central partner agencies. You will lead a team of data analysts embedded within services to understand their data needs, build data capability and co-ordinate a programme of work to increase the use of reliable and purposeful data across the divisions. You will also support key decisions makers by providing the insight and data to support changes and transformational activities across the services. You will work closely with the Lead Data Analyst on ensuring that the data management, analysis and reporting standards align to the wide strategy. You will work closely with the Lead Data Analyst for Supporting People to ensure that data can be joined-up across the directorates and hence bridge silos. Relationships You will work closely with officers in various roles involved with the delivery of Management services. This will require the maintenance of effective working relationships with frontline staff to senior leadership; to help inform analysis, provide advice, and encourage improved data literacy. The Lead Data Analyst will operate as a leader and expert within the organisation's wider community of data professionals, supporting wider data analytics to support corporate cross-cutting priorities. The Role you will be an accomplished data analytics expert with a body of knowledge and experience of relevant skills, tools and techniques that you are able to share with others and use to implement and oversee data analytics that effectively supports us. You will be comfortable leading a substantive team of other data analysts and ensure standardisation of practice, prioritise existing work and propose new projects. Analysis and synthesis of data : You will be confident in adoption a wide range of analysis and synthesis techniques which you will set jointly with Principal Data Analyst , and to continually assure, improve and innovate their practices to generate clear and valuable findings. You will communicate to the Principal Data Analyst need for new methods and will assure and review the use of methodology for analysis and synthesis within your area. You will actively participate in the Data Analysis Communities of practice sharing best practices. You will listen to the needs of technical and non-technical stakeholders and interpret them, working collaboratively to establish clear business questions that enable targeted analytics to deliver actionable insight. You will participate in or lead difficult conversations within a team or with senior stakeholders where necessary. Data management: You can ensure data management and governance processes set out by the Principal Data Architect are in place and adhered to for the products and services your team provide. Data modelling, cleansing and enrichment: You can understand different ways to model data to maximise its use and value. Data quality assurance, validation and linkage: You can show a deep understanding of relevant data sources, tools and systems. Data visualisation: You can work with Principal Data Analyst on setting the strategy to enable your teams to produce effective and influential visualisations. Logical and creative thinking: You will ensure that the most appropriate actions are taken to resolve problems as they occur. You will coordinate teams to resolve problems and implement solutions and preventative measures. Project management: You can demonstrate knowledge and experience of the application of project management methodologies. Statistical methods and data analysis: You will apply your understanding of statistical methods and data analysis to business problems and oversee the work of others doing the same. If you feel like you have the right skillsets for the role, please apply now! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Practice Group / Department: Global Terms of Business Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. Job Description The Terms of Business Analyst will be responsible for uploading terms of business documents onto the Intapp Terms platform and tagging relevant clauses within a range of documents in line with agreed regional processes and policies. Documents to be tagged include, but are not limited to, Outside Counsel Guidelines, Billing Guidelines and IT Security terms. The clauses to be reviewed and tagged range from conflicts of interest, risk and compliance, finance, billing, matter management, data protection and IT security. The Intapp Terms platform will act as a single source of truth for client terms globally. This role is critical for ensuring stakeholders are aware and comply with client commitments. This role reports to the Global Terms of Business Service Owner. This role is fully remote and we welcome applications from candidates in the EMEA region. If you are UK based, ideally you will be able to travel to the London office every quarter. Key Responsibilities Responsible for the upload of client terms, tagging of clauses using AI and the categorisation of documents within Intapp Terms in line with policy, process, agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Act as a Subject Matter Expert (SME) in the use of Intapp Terms, terms of business interpretation and tagging of relevant clauses to reflect agreed contractual terms. Comprehensive training will be provided. Responsible for ensuring documents are uploaded and tagged correctly in a consistent manner. Undertaking a preliminary review of client terms documentation to triage requests and ensure action is taken by the appropriate team. Creating a central record of client terms and ensuring client terms are consistent across the Global Firm. Assisting with document comparison and flagging key changes to relevant stakeholders. Implementing alerts and reminders within the system where applicable. Liaising with relevant review teams including Compliance and Finance on related issues and providing updates where required. Monitoring developments in relation to client terms and communicating with stakeholders to inform them of any update or resolution. Handling confidential documents of varying levels of complexity. Dealing with queries from teams across all regions regarding client engagement terms. Engaging and collaborating with team members through the presentation of ideas and recommendations regarding best practice, continuous improvement, departmental processes, policies, and procedures. Skills and Experience Bachelor's degree in law preferred. Previous use of Intapp legal practice management products (Terms & Open) will be advantageous. Previous experience in contract management or an analytical role is ideal. Become proficient in the use of Intapp Terms of Business (training will be provided). Travel Requirements Occasional travel may be required. Our clients come first; whilst we have a high-performance culture and work hard as a team, in return we offer a range of competitive benefits including: 25 days holiday + Bank Hols Free Virtual GP Service Private Medical Insurance Pension - Norton Rose Fulbright will also make a contribution Life Assurance Income Protection Insurance Enhanced Maternity, Adoption or Surrogacy Leave Carers Leave Flexible working Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.
May 04, 2024
Full time
Practice Group / Department: Global Terms of Business Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. Job Description The Terms of Business Analyst will be responsible for uploading terms of business documents onto the Intapp Terms platform and tagging relevant clauses within a range of documents in line with agreed regional processes and policies. Documents to be tagged include, but are not limited to, Outside Counsel Guidelines, Billing Guidelines and IT Security terms. The clauses to be reviewed and tagged range from conflicts of interest, risk and compliance, finance, billing, matter management, data protection and IT security. The Intapp Terms platform will act as a single source of truth for client terms globally. This role is critical for ensuring stakeholders are aware and comply with client commitments. This role reports to the Global Terms of Business Service Owner. This role is fully remote and we welcome applications from candidates in the EMEA region. If you are UK based, ideally you will be able to travel to the London office every quarter. Key Responsibilities Responsible for the upload of client terms, tagging of clauses using AI and the categorisation of documents within Intapp Terms in line with policy, process, agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Act as a Subject Matter Expert (SME) in the use of Intapp Terms, terms of business interpretation and tagging of relevant clauses to reflect agreed contractual terms. Comprehensive training will be provided. Responsible for ensuring documents are uploaded and tagged correctly in a consistent manner. Undertaking a preliminary review of client terms documentation to triage requests and ensure action is taken by the appropriate team. Creating a central record of client terms and ensuring client terms are consistent across the Global Firm. Assisting with document comparison and flagging key changes to relevant stakeholders. Implementing alerts and reminders within the system where applicable. Liaising with relevant review teams including Compliance and Finance on related issues and providing updates where required. Monitoring developments in relation to client terms and communicating with stakeholders to inform them of any update or resolution. Handling confidential documents of varying levels of complexity. Dealing with queries from teams across all regions regarding client engagement terms. Engaging and collaborating with team members through the presentation of ideas and recommendations regarding best practice, continuous improvement, departmental processes, policies, and procedures. Skills and Experience Bachelor's degree in law preferred. Previous use of Intapp legal practice management products (Terms & Open) will be advantageous. Previous experience in contract management or an analytical role is ideal. Become proficient in the use of Intapp Terms of Business (training will be provided). Travel Requirements Occasional travel may be required. Our clients come first; whilst we have a high-performance culture and work hard as a team, in return we offer a range of competitive benefits including: 25 days holiday + Bank Hols Free Virtual GP Service Private Medical Insurance Pension - Norton Rose Fulbright will also make a contribution Life Assurance Income Protection Insurance Enhanced Maternity, Adoption or Surrogacy Leave Carers Leave Flexible working Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.
Senior Test Analyst, Contract: 12 months Daily Rate: 430, IR35 Status: Inside Office Location: London Parity Network Group are delighted to partner with our client, a prestigious public sector organisation, who are looking to recruit a Senior Test Analyst on an initial 12-month contract basis. Who has expert knowledge building integrated solutions using Microsoft Tools and Technologies. Able to work collaboratively with other project leads to ensure the software produced meets the quality expectations of stakeholders and the standards agreed with the organisation. KEY RESPONSIBILITIES: Working with Technology Development and stakeholders to ensure all software is tested to the right level under the guidance of the senior test member using Agile practices Creating test cases and executing the test strategy using predefined testing methodologies, ensuring that there is traceability between the testing implementation and the requirements / acceptance criteria Conducting automated test activities in preference to manual testing where feasible and more efficient Ensuring that all application & technology testing is carried out in accordance with testing standards defined in the strategy Creating and fulfilling manual, automation or non-functional test cases and ensure that test status, risks and issues are reported in a timely manner using the agreed reporting standard Creating, validating and reporting defects in accordance with the defect life cycle documented in the Test Strategy Analysing Non Functional requirements and liaising with Architects and providing inputs to the Non-functional test strategy Working with 3rd parties to provide or give Test Assurance on organisation or 3rd party deliverables. YOUR EXPERIENCE: Extensive experience of collaborating with software development teams in multi-vendor environments to deliver high quality systems Able to lead the testing of complex systems Adept experience of appropriate documentation techniques for functional and non-functional testing that match customer expectation and that can be used by systems development teams in the production of high quality software Experience of the full systems development life cycle in an agile environment Demonstrable experience in Automation or Performance testing Broad experience in test artefacts such as test case and defects Strong analytical, problem solving skills and good attention to detail Strong written and verbal communication skills including ability to explain complex information with agile development teams including the test design and defect reporting Ability to analyse complex systems, spot trends, draw conclusions, and produce specifications and decisions Exposure to automation or performance testing tools like Selenium Webdriver, Appium, Visual Studio Load test, HP Load Runner, IBM Rational Performance Tester etc. Knowledge of programming language such as C# Working knowledge of continuous integration If this sounds like the role for you then get in touch with Rochelle , for more information or simply click on the apply button. Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found at (url removed)
May 04, 2024
Contractor
Senior Test Analyst, Contract: 12 months Daily Rate: 430, IR35 Status: Inside Office Location: London Parity Network Group are delighted to partner with our client, a prestigious public sector organisation, who are looking to recruit a Senior Test Analyst on an initial 12-month contract basis. Who has expert knowledge building integrated solutions using Microsoft Tools and Technologies. Able to work collaboratively with other project leads to ensure the software produced meets the quality expectations of stakeholders and the standards agreed with the organisation. KEY RESPONSIBILITIES: Working with Technology Development and stakeholders to ensure all software is tested to the right level under the guidance of the senior test member using Agile practices Creating test cases and executing the test strategy using predefined testing methodologies, ensuring that there is traceability between the testing implementation and the requirements / acceptance criteria Conducting automated test activities in preference to manual testing where feasible and more efficient Ensuring that all application & technology testing is carried out in accordance with testing standards defined in the strategy Creating and fulfilling manual, automation or non-functional test cases and ensure that test status, risks and issues are reported in a timely manner using the agreed reporting standard Creating, validating and reporting defects in accordance with the defect life cycle documented in the Test Strategy Analysing Non Functional requirements and liaising with Architects and providing inputs to the Non-functional test strategy Working with 3rd parties to provide or give Test Assurance on organisation or 3rd party deliverables. YOUR EXPERIENCE: Extensive experience of collaborating with software development teams in multi-vendor environments to deliver high quality systems Able to lead the testing of complex systems Adept experience of appropriate documentation techniques for functional and non-functional testing that match customer expectation and that can be used by systems development teams in the production of high quality software Experience of the full systems development life cycle in an agile environment Demonstrable experience in Automation or Performance testing Broad experience in test artefacts such as test case and defects Strong analytical, problem solving skills and good attention to detail Strong written and verbal communication skills including ability to explain complex information with agile development teams including the test design and defect reporting Ability to analyse complex systems, spot trends, draw conclusions, and produce specifications and decisions Exposure to automation or performance testing tools like Selenium Webdriver, Appium, Visual Studio Load test, HP Load Runner, IBM Rational Performance Tester etc. Knowledge of programming language such as C# Working knowledge of continuous integration If this sounds like the role for you then get in touch with Rochelle , for more information or simply click on the apply button. Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found at (url removed)
AWE currently has an exciting opportunity for a Business Operations Analyst. This role would support the delivery and operational capability of the Physics sub function within the Science function here at AWE. Location: Aldermaston, West Berkshire . We are located between Reading and Basingstoke, with onsite parking. Package: 31,000 - 46,000 (depending on your suitability, qualifications, and level of experience ) Closing Date: 31st May 2024 The Role Are you looking for a role that is dynamic, interesting, and challenging, with no two days the same? Are you looking for a role where you can gain a sense of satisfaction from making a difference across the business? Then why not apply for a role within the Physics Business Operations team as a Physics Business Operations Analyst. This role will give you the opportunity to get involved with a team that is supporting both the tactical and strategic business focuses across the Physics sub-function. The successful candidate will be part of the Physics Business Operations team supporting the Head of Physics and Physics management team in developing, managing, and maintaining the sub function, to ensure it has the resource and capability to deliver against the current and future programme demands necessary to support AWE's mission. The Physics Business Operations team work closely alongside other counter parts across the business to ensure consistency in processes and procedures across the Science and Engineering Functions. We are looking for candidates that offer a board range of skills to support SharePoint development and management, dashboards, programme and finance portfolios, data analysts and communications. What you could be involved and responsible for. Data analysis: Providing metrics and developing dashboards to input into the Physics Visual Management Board (VMB), functional services, supply and demand, resource management alongside a number of other areas. Documentation: Updating documentation to reflect new processes or procedures and communicating it out to the leadership, management and across the sub function. Training: To support Physics Business Operations with understanding all the training requirements across Physics, developing a training and upskilling hub, working on career pathways and developing a competency/skillset databases. Sub function: Support the Head of Physics and Physics Business Operations team with managing the sub function, transformation activities and company initiatives and any other reasonable duties that align to this position. Who Are We Looking For? The ideal candidate will be able to demonstrate the following: Strong communication skills with the ability to form strong stakeholder relationships across the business. Good business acumen with experience supporting a variety of business disciplines. Strong organisational skills with the ability to balance conflicting demands, prioritise and deliver effectively under pressure. Strong administration skills with diligence. Experience in presenting high level metrics in a meaningful way for trend analysis to a wide range of audiences. Computer literate with a good working understanding of Microsoft Office (particularly Excel, Power BI. Power Automat) and SharePoint. Excellent track record of delivery and engagement with senior stakeholders. What will you get from us? As part of our People Promise, AWE ( one of the best 25 big companies to work for in the UK ) has a range of benefits to suit you. These include: Time to recharge your batteries with 270 hours of annual leave (including Bank Holidays). 9-day working fortnight - every other Friday off work. Consideration for flexible working arrangements so that your work may fit in with your lifestyle. Just let us know on your application if you wish to work part time. Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay. Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training. Employee Assistance Programme and Occupational Health Services. A market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your own contribution). Life Assurance. Discounts - access to savings on a wide range of everyday spending savings. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family. A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site. Important things you need to know: You must be a UK citizen who has been resident in the UK for the past 10 years. Interviews will be 90 minutes in length and will be held over Microsoft Teams. You will be required to prepare a 10-minute presentation in advance. Candidates must be willing and able to obtain and maintain the necessary security clearance for the role. This will be funded by AWE.
May 04, 2024
Full time
AWE currently has an exciting opportunity for a Business Operations Analyst. This role would support the delivery and operational capability of the Physics sub function within the Science function here at AWE. Location: Aldermaston, West Berkshire . We are located between Reading and Basingstoke, with onsite parking. Package: 31,000 - 46,000 (depending on your suitability, qualifications, and level of experience ) Closing Date: 31st May 2024 The Role Are you looking for a role that is dynamic, interesting, and challenging, with no two days the same? Are you looking for a role where you can gain a sense of satisfaction from making a difference across the business? Then why not apply for a role within the Physics Business Operations team as a Physics Business Operations Analyst. This role will give you the opportunity to get involved with a team that is supporting both the tactical and strategic business focuses across the Physics sub-function. The successful candidate will be part of the Physics Business Operations team supporting the Head of Physics and Physics management team in developing, managing, and maintaining the sub function, to ensure it has the resource and capability to deliver against the current and future programme demands necessary to support AWE's mission. The Physics Business Operations team work closely alongside other counter parts across the business to ensure consistency in processes and procedures across the Science and Engineering Functions. We are looking for candidates that offer a board range of skills to support SharePoint development and management, dashboards, programme and finance portfolios, data analysts and communications. What you could be involved and responsible for. Data analysis: Providing metrics and developing dashboards to input into the Physics Visual Management Board (VMB), functional services, supply and demand, resource management alongside a number of other areas. Documentation: Updating documentation to reflect new processes or procedures and communicating it out to the leadership, management and across the sub function. Training: To support Physics Business Operations with understanding all the training requirements across Physics, developing a training and upskilling hub, working on career pathways and developing a competency/skillset databases. Sub function: Support the Head of Physics and Physics Business Operations team with managing the sub function, transformation activities and company initiatives and any other reasonable duties that align to this position. Who Are We Looking For? The ideal candidate will be able to demonstrate the following: Strong communication skills with the ability to form strong stakeholder relationships across the business. Good business acumen with experience supporting a variety of business disciplines. Strong organisational skills with the ability to balance conflicting demands, prioritise and deliver effectively under pressure. Strong administration skills with diligence. Experience in presenting high level metrics in a meaningful way for trend analysis to a wide range of audiences. Computer literate with a good working understanding of Microsoft Office (particularly Excel, Power BI. Power Automat) and SharePoint. Excellent track record of delivery and engagement with senior stakeholders. What will you get from us? As part of our People Promise, AWE ( one of the best 25 big companies to work for in the UK ) has a range of benefits to suit you. These include: Time to recharge your batteries with 270 hours of annual leave (including Bank Holidays). 9-day working fortnight - every other Friday off work. Consideration for flexible working arrangements so that your work may fit in with your lifestyle. Just let us know on your application if you wish to work part time. Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay. Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training. Employee Assistance Programme and Occupational Health Services. A market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your own contribution). Life Assurance. Discounts - access to savings on a wide range of everyday spending savings. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family. A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site. Important things you need to know: You must be a UK citizen who has been resident in the UK for the past 10 years. Interviews will be 90 minutes in length and will be held over Microsoft Teams. You will be required to prepare a 10-minute presentation in advance. Candidates must be willing and able to obtain and maintain the necessary security clearance for the role. This will be funded by AWE.
Your New Company I am delighted to be partnering with a truly innovative company who are driving new ideas and emerging tech within their sector, to improve the efficiencies and processes of their end-users within their specialist markets. My client is a fully remote company who is looking to engage an IT Operations Manager with extensive experience in IT management and cloud solutions, particularly within Azure and M365 frameworks. Previous experience in the public sector would be preferable and candidates who have worked with SAAS or on-demand software businesses would be ideal. As the IT Operations Manager, you will play a central role in driving the day-to-day operational excellence of my client's IT support services, leveraging the latest cloud technologies to propel their business forward. Your expertise in incident and problem management, IT technical change management, and cloud services management will be crucial to their success. Your New Role Initiate proactive strategies, prepare, and review KPIs to maintain the availability, performance, and security of live services, ensuring uninterrupted access and reliability for all users. Actively seek out opportunities for enhancement and collaborate across Service teams to support the Service Continuous Service Improvement Programme, elevating service performance, reducing costs, minimising technical debt, and strengthening security measures. Implement preventative maintenance tasks and ensure appropriate upgrade plans are in place to keep services current, while ensuring compliance with all standards and regulations. Support the development of the live services IT strategy, aligning it with organisational objectives to optimise systems and drive innovation. Develop and refine the IT Operations service, aligning it with strategic visions and future operational enhancements. Lead the effective management of Azure cloud services, ensuring operational excellence in cloud service delivery, efficient maintenance, and compliance with Disaster Recovery Plans. Manage internal and partnered application support functions, ensuring adherence to architecture standards and positively impacting the broader business strategy. Support new business initiatives and service improvements through effective reporting mechanisms, tracking progress and outcomes. Implement Waterfall and Agile methodologies, utilising Azure DevOps for comprehensive backlog management, pipeline integration, and Test Plans. What You'll Need To Succeed Demonstrable experience in managing complex IT operations, with a strong emphasis on cloud services and support management. Extensive hands-on experience with Azure and M365, ranging from architecture, design, build and test, to release and service management. A track record of enhancing IT service delivery, managing change portfolios, and upholding IT security protocols and build standards. Ability to translate IT capabilities into strategic business advantages. Skilled in navigating and influencing across organisational boundaries, fostering a collaborative environment. Experience managing internal staff and contract service providers, including Azure DevSecOps engineers, service architects, full stack software engineers, test engineers, delivery managers, scrum masters, and business analysts. Commitment to innovation, best practices, and maintaining high standards of compliance and security. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degrees or certifications are preferred. What You'll Get In Return This is almost a fully remote position, with potentially one or two days travel per month to shared work spaces in the East of England for team collaboration and meetings. You must be confident in managing a remote team and managing any challenges that arise from that. This opportunity offers a competitive salary of 50,000- 60,000 per annum plus excellent benefits (4x life assurance, market-leading pension, enhanced maternity leave, funding towards training and development, 25 days holiday plus bank holidays). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 04, 2024
Full time
Your New Company I am delighted to be partnering with a truly innovative company who are driving new ideas and emerging tech within their sector, to improve the efficiencies and processes of their end-users within their specialist markets. My client is a fully remote company who is looking to engage an IT Operations Manager with extensive experience in IT management and cloud solutions, particularly within Azure and M365 frameworks. Previous experience in the public sector would be preferable and candidates who have worked with SAAS or on-demand software businesses would be ideal. As the IT Operations Manager, you will play a central role in driving the day-to-day operational excellence of my client's IT support services, leveraging the latest cloud technologies to propel their business forward. Your expertise in incident and problem management, IT technical change management, and cloud services management will be crucial to their success. Your New Role Initiate proactive strategies, prepare, and review KPIs to maintain the availability, performance, and security of live services, ensuring uninterrupted access and reliability for all users. Actively seek out opportunities for enhancement and collaborate across Service teams to support the Service Continuous Service Improvement Programme, elevating service performance, reducing costs, minimising technical debt, and strengthening security measures. Implement preventative maintenance tasks and ensure appropriate upgrade plans are in place to keep services current, while ensuring compliance with all standards and regulations. Support the development of the live services IT strategy, aligning it with organisational objectives to optimise systems and drive innovation. Develop and refine the IT Operations service, aligning it with strategic visions and future operational enhancements. Lead the effective management of Azure cloud services, ensuring operational excellence in cloud service delivery, efficient maintenance, and compliance with Disaster Recovery Plans. Manage internal and partnered application support functions, ensuring adherence to architecture standards and positively impacting the broader business strategy. Support new business initiatives and service improvements through effective reporting mechanisms, tracking progress and outcomes. Implement Waterfall and Agile methodologies, utilising Azure DevOps for comprehensive backlog management, pipeline integration, and Test Plans. What You'll Need To Succeed Demonstrable experience in managing complex IT operations, with a strong emphasis on cloud services and support management. Extensive hands-on experience with Azure and M365, ranging from architecture, design, build and test, to release and service management. A track record of enhancing IT service delivery, managing change portfolios, and upholding IT security protocols and build standards. Ability to translate IT capabilities into strategic business advantages. Skilled in navigating and influencing across organisational boundaries, fostering a collaborative environment. Experience managing internal staff and contract service providers, including Azure DevSecOps engineers, service architects, full stack software engineers, test engineers, delivery managers, scrum masters, and business analysts. Commitment to innovation, best practices, and maintaining high standards of compliance and security. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degrees or certifications are preferred. What You'll Get In Return This is almost a fully remote position, with potentially one or two days travel per month to shared work spaces in the East of England for team collaboration and meetings. You must be confident in managing a remote team and managing any challenges that arise from that. This opportunity offers a competitive salary of 50,000- 60,000 per annum plus excellent benefits (4x life assurance, market-leading pension, enhanced maternity leave, funding towards training and development, 25 days holiday plus bank holidays). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
IT Infrastructure Engineer / IT Infrastructure Analyst Job Type: Full Time - Permanent Location: Guildford - Hybrid role Salary: £50-£58,000 per annum Exciting opportunity to join a world-renowned organisation based in Guildford who are seeking an experienced IT Infrastructure Engineer to work in their an established IT department. The role involves administration and project delivery of IT infrastructure, as well as providing 3rd line support to the Service Desk. This position requires a minimum of 5 years' experience in senior technical support and project delivery within a complex network environment. This is a great chance to join an impressive organisation with an outstanding benefits package (see more details below) Day to Day of the role: Provide technical expertise in the administration, implementation, and maintenance of all IT Infrastructure elements (Networking, Compute, and Storage). Deliver technical projects and provide subject matter expertise in infrastructure services such as Networking, Cloud, Mail, Remote access, and SAN. Assist with system architecture design and the securing of IT environments. Utilise ITIL methodologies for Availability, Capacity, Resilience, and Supportability Management. Support the resolution of escalated IT tickets and problems. Design and deliver infrastructure services through project briefs and schedules, ensuring adherence to change management processes. Conduct routine maintenance of infrastructure services, including firmware updates, OS patch management, system upgrades, and virtual infrastructure management. Provide 3rd line services within the Service Desk, resolving escalated incidents in line with Helpdesk SLAs. Offer technical expertise on IT-related matters and assist the Infrastructure Manager as needed. Review systems architecture and security, and recommend improvements based on new technologies. Required Skills & Qualifications: Minimum 5 years' experience in technical support and project delivery within a complex network environment. Strong knowledge of Microsoft servers, Network hardware, SAN/NAS storage technologies, HP hardware, Fortinet firewalls and switches, Linux. Significant experience with Firewall management, Network Switch management, VMware vSphere technologies, Microsoft operating systems and Exchange server roles, Storage technologies, Hybrid and Cloud-based technologies, Backup and cloud storage technologies. Desirable certifications: MCSE, CCNA, VCP (not mandatory). Degree in computing or equivalent preferred. Strong communication skills and competent troubleshooting abilities. Ability to articulate project deliverables and designs. Self-motivated and able to work in a busy environment. Benefits Include 32 Day Annual Leave (Plus Bank Holidays Up to 8% Employer Pension Annual Bonus Life Assurance Private health Cover
May 03, 2024
Full time
IT Infrastructure Engineer / IT Infrastructure Analyst Job Type: Full Time - Permanent Location: Guildford - Hybrid role Salary: £50-£58,000 per annum Exciting opportunity to join a world-renowned organisation based in Guildford who are seeking an experienced IT Infrastructure Engineer to work in their an established IT department. The role involves administration and project delivery of IT infrastructure, as well as providing 3rd line support to the Service Desk. This position requires a minimum of 5 years' experience in senior technical support and project delivery within a complex network environment. This is a great chance to join an impressive organisation with an outstanding benefits package (see more details below) Day to Day of the role: Provide technical expertise in the administration, implementation, and maintenance of all IT Infrastructure elements (Networking, Compute, and Storage). Deliver technical projects and provide subject matter expertise in infrastructure services such as Networking, Cloud, Mail, Remote access, and SAN. Assist with system architecture design and the securing of IT environments. Utilise ITIL methodologies for Availability, Capacity, Resilience, and Supportability Management. Support the resolution of escalated IT tickets and problems. Design and deliver infrastructure services through project briefs and schedules, ensuring adherence to change management processes. Conduct routine maintenance of infrastructure services, including firmware updates, OS patch management, system upgrades, and virtual infrastructure management. Provide 3rd line services within the Service Desk, resolving escalated incidents in line with Helpdesk SLAs. Offer technical expertise on IT-related matters and assist the Infrastructure Manager as needed. Review systems architecture and security, and recommend improvements based on new technologies. Required Skills & Qualifications: Minimum 5 years' experience in technical support and project delivery within a complex network environment. Strong knowledge of Microsoft servers, Network hardware, SAN/NAS storage technologies, HP hardware, Fortinet firewalls and switches, Linux. Significant experience with Firewall management, Network Switch management, VMware vSphere technologies, Microsoft operating systems and Exchange server roles, Storage technologies, Hybrid and Cloud-based technologies, Backup and cloud storage technologies. Desirable certifications: MCSE, CCNA, VCP (not mandatory). Degree in computing or equivalent preferred. Strong communication skills and competent troubleshooting abilities. Ability to articulate project deliverables and designs. Self-motivated and able to work in a busy environment. Benefits Include 32 Day Annual Leave (Plus Bank Holidays Up to 8% Employer Pension Annual Bonus Life Assurance Private health Cover
Do you have a background within a Service Desk environment and are you looking for your next challenge? Now is a great time to join the SSCL family as we have once again been recognised as one of the Top 25 UK's Great Places to Work! We are looking for two experienced 1st or 2nd Level Service Desk Analyst or Application Support Analysts to resolve user queries and support both clients and internal staff. The key functions of this role will involve incident management, rather than applying fixes and directing those queries to the correct supplier for resolution. All whilst delivering a first-class customer service, by providing advice and guidance. This hybrid role will be based from home three days a week, with the team working out of our modern Newport offices every Tuesday and Wednesday. Therefore, all applicants will need to be based within a commutable distance from site. What you'll be doing: Investigating incidents and arranging for the relevant suppliers to provide fix Maintaining user access and system configuration Complete reports regards starters, movers and leavers and granting appropriate levels of access Managing incidents via Service now Delivering outstanding service levels to customers that creates trust and confidence Effectively handling complaints with patience and providing reassurance What you will bring: Previous experience within a Service Desk or Application Support environment Self-motivation to deliver a high-quality customer service in a professional manner An adaptable communication style to build strong relationships with colleagues and clients An ability to work to set policies and procedures, whilst delivering a timely service Effective problem solving skills Efficient organisational skills It would be great if you had: Information Technology based degree ITIL If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type : Full-time, Permanent Location : Newport Security Clearance Level : NPPV2 Internal Recruiter : Mark Salary : £25750 Benefits : 25 days annual leave with the choice to buy additional days, life assurance, 6% pension, and 3% flex cash fund Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR & Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services. We employ more than 3,000 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings of just under £300m - providing more funds for front line public services. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
May 03, 2024
Full time
Do you have a background within a Service Desk environment and are you looking for your next challenge? Now is a great time to join the SSCL family as we have once again been recognised as one of the Top 25 UK's Great Places to Work! We are looking for two experienced 1st or 2nd Level Service Desk Analyst or Application Support Analysts to resolve user queries and support both clients and internal staff. The key functions of this role will involve incident management, rather than applying fixes and directing those queries to the correct supplier for resolution. All whilst delivering a first-class customer service, by providing advice and guidance. This hybrid role will be based from home three days a week, with the team working out of our modern Newport offices every Tuesday and Wednesday. Therefore, all applicants will need to be based within a commutable distance from site. What you'll be doing: Investigating incidents and arranging for the relevant suppliers to provide fix Maintaining user access and system configuration Complete reports regards starters, movers and leavers and granting appropriate levels of access Managing incidents via Service now Delivering outstanding service levels to customers that creates trust and confidence Effectively handling complaints with patience and providing reassurance What you will bring: Previous experience within a Service Desk or Application Support environment Self-motivation to deliver a high-quality customer service in a professional manner An adaptable communication style to build strong relationships with colleagues and clients An ability to work to set policies and procedures, whilst delivering a timely service Effective problem solving skills Efficient organisational skills It would be great if you had: Information Technology based degree ITIL If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type : Full-time, Permanent Location : Newport Security Clearance Level : NPPV2 Internal Recruiter : Mark Salary : £25750 Benefits : 25 days annual leave with the choice to buy additional days, life assurance, 6% pension, and 3% flex cash fund Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR & Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services. We employ more than 3,000 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings of just under £300m - providing more funds for front line public services. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
Competitive Salary 25 days per year holiday 4% Company Pension Salary sacrifice Electric Car Scheme Hybrid working Mobile phone allowance Lots of socials and events such as Poker nights, Ping Pong competitions and Squash leagues World Class NetPromoter score company 9am - 5:30pm Monday to Friday (Beer fridge opens at 5pm Thursday) The Role Senior analysts are an extension of the Analytics leadership team. They are required to lead the analytics for client projects. This means working with the PM to create the project plan, assigning work across the other analysts on the project, coaching delivery and quality assuring the output Responsibilities Our Data Analysts: Are experts in turning large quantities of complex client data into insights which can be used to inform decision making and drive business benefit Are quick to identify incomplete and diverse data sets, pinpointing data issues which may affect the accuracy and completeness of any analysis performed Recognise the importance and value of understanding the data they are analysing, validating the information provided and reconciling the data sets as part of the Data Analytics Cycle Are experienced in producing data visualisations, detailed reporting and analytics underpinned with clear business commentary Work closely with multi-disciplined teams to deliver end to end client solutions in a timely manner Balance the technical and analytical demands of their role with the need for strong engagement with our clients and consultants alike Can conduct consumer data analytics for our Tier 1 Telecoms / Utilities provider clients that will provide insights into a range of focus areas, including customer eligibility compliance, discount and promotion activities and key performance indicators construction Analysis activities that require insights to be derived from the data sets to enable business case construction to addess any data anomalies found Are open minded and flexible with a thirst for knowledge and an appetite for continuous development Work closely with multi-disciplined teams to deliver end to end client solutions in a timely manner Balance the technical and analytical demands of their role Are open minded and flexible with a thirst for knowledge and an appetite for continuous development What success looks like in the role Clear, concise, and insightful data analytics which enable our clients to make sound business decisions based on fact Ability to translate data analysis into targeted information which can be converted into actionable improvements, based on specific client / industry needs Create impactful data visuals and compelling narratives Continued improvement of Sagacity's Product Suite through the delivery of robust data insight Ability to take accountability and ownership for client and internal deliverables Work as part of a Data Analytics team proving knowledge transfer support, peer to peer reviews and mentoring as a team to increase the team's skill sites and drive continuous learning Competencies and Behaviours 5+ years of relevant experienceCommercial experience within Telecoms, Banking or Utilities industries; or within a data related consultancy company Have strong applied technical and analytical skills using a range of tools and techniques (SQL, Python, R, Excel) Have a strong understanding of databases and relational data modelling Experience in Python, R, statistical modelling or Machine Learning would be preferred Is highly inquisitive. Uses data to finds and quantifies tactical and strategic opportunities Can produce testable, repeatable, well documented solutions where QA is core to the delivery mechanism Can present confidently at all levels of a business Can maintains flexible and robust plans across multiple projects, proactively identifies risk and outline mitigation plans. Creates impactful data visuals and compelling narratives Good at working independently and as part of a team Are flexible and self-motivated Are good under pressure Able to travel throughout the UK Can be based at our London Office Have a commitment to personal development Founded in 2005, we are a dynamic data solutions company dedicated to helping organisations solve complex business challenges. Our client's satisfaction is of primary importance to us and we are proud to own a World Class Net Promoter Score. Combining our data solutions with our delivery capabilities and tailored approach, we work with clients across the Water, Energy, Telecoms, Financial Services and Housing sectors to achieve a common goal. Sagacity addresses core problems that exist for clients within the lifecycle of their customers; Reducing Bad Debt, Improving Revenue & Margin and Optimising Value through our five core solutions; Customer Data Management, Credit Risk, Revenue Assurance, Value Based Management and Consulting. We help our clients to extract maximum value by joining the dots between data, people, policies, processes and systems. We believe that the reason for our World Class Net Promoter Score is because of the talent we employ and nurture, our team environment as well as our ethos - for us it is a mindset thing We are a purpose led company and we believe that purpose comes before profit. We believe that if we achieve our purpose then everything else will follow. From a client perspective that means we engage to deliver successful client outcomes rather than limiting ourselves to delivering contracted outputs. Delivering outputs delivers the contract. Joining the dots delivers the outcome.
May 03, 2024
Full time
Competitive Salary 25 days per year holiday 4% Company Pension Salary sacrifice Electric Car Scheme Hybrid working Mobile phone allowance Lots of socials and events such as Poker nights, Ping Pong competitions and Squash leagues World Class NetPromoter score company 9am - 5:30pm Monday to Friday (Beer fridge opens at 5pm Thursday) The Role Senior analysts are an extension of the Analytics leadership team. They are required to lead the analytics for client projects. This means working with the PM to create the project plan, assigning work across the other analysts on the project, coaching delivery and quality assuring the output Responsibilities Our Data Analysts: Are experts in turning large quantities of complex client data into insights which can be used to inform decision making and drive business benefit Are quick to identify incomplete and diverse data sets, pinpointing data issues which may affect the accuracy and completeness of any analysis performed Recognise the importance and value of understanding the data they are analysing, validating the information provided and reconciling the data sets as part of the Data Analytics Cycle Are experienced in producing data visualisations, detailed reporting and analytics underpinned with clear business commentary Work closely with multi-disciplined teams to deliver end to end client solutions in a timely manner Balance the technical and analytical demands of their role with the need for strong engagement with our clients and consultants alike Can conduct consumer data analytics for our Tier 1 Telecoms / Utilities provider clients that will provide insights into a range of focus areas, including customer eligibility compliance, discount and promotion activities and key performance indicators construction Analysis activities that require insights to be derived from the data sets to enable business case construction to addess any data anomalies found Are open minded and flexible with a thirst for knowledge and an appetite for continuous development Work closely with multi-disciplined teams to deliver end to end client solutions in a timely manner Balance the technical and analytical demands of their role Are open minded and flexible with a thirst for knowledge and an appetite for continuous development What success looks like in the role Clear, concise, and insightful data analytics which enable our clients to make sound business decisions based on fact Ability to translate data analysis into targeted information which can be converted into actionable improvements, based on specific client / industry needs Create impactful data visuals and compelling narratives Continued improvement of Sagacity's Product Suite through the delivery of robust data insight Ability to take accountability and ownership for client and internal deliverables Work as part of a Data Analytics team proving knowledge transfer support, peer to peer reviews and mentoring as a team to increase the team's skill sites and drive continuous learning Competencies and Behaviours 5+ years of relevant experienceCommercial experience within Telecoms, Banking or Utilities industries; or within a data related consultancy company Have strong applied technical and analytical skills using a range of tools and techniques (SQL, Python, R, Excel) Have a strong understanding of databases and relational data modelling Experience in Python, R, statistical modelling or Machine Learning would be preferred Is highly inquisitive. Uses data to finds and quantifies tactical and strategic opportunities Can produce testable, repeatable, well documented solutions where QA is core to the delivery mechanism Can present confidently at all levels of a business Can maintains flexible and robust plans across multiple projects, proactively identifies risk and outline mitigation plans. Creates impactful data visuals and compelling narratives Good at working independently and as part of a team Are flexible and self-motivated Are good under pressure Able to travel throughout the UK Can be based at our London Office Have a commitment to personal development Founded in 2005, we are a dynamic data solutions company dedicated to helping organisations solve complex business challenges. Our client's satisfaction is of primary importance to us and we are proud to own a World Class Net Promoter Score. Combining our data solutions with our delivery capabilities and tailored approach, we work with clients across the Water, Energy, Telecoms, Financial Services and Housing sectors to achieve a common goal. Sagacity addresses core problems that exist for clients within the lifecycle of their customers; Reducing Bad Debt, Improving Revenue & Margin and Optimising Value through our five core solutions; Customer Data Management, Credit Risk, Revenue Assurance, Value Based Management and Consulting. We help our clients to extract maximum value by joining the dots between data, people, policies, processes and systems. We believe that the reason for our World Class Net Promoter Score is because of the talent we employ and nurture, our team environment as well as our ethos - for us it is a mindset thing We are a purpose led company and we believe that purpose comes before profit. We believe that if we achieve our purpose then everything else will follow. From a client perspective that means we engage to deliver successful client outcomes rather than limiting ourselves to delivering contracted outputs. Delivering outputs delivers the contract. Joining the dots delivers the outcome.
IT Support Analyst 6 Month FTC Our client seeks an experienced IT support Analyst to join their team on a 6-Month Fixed Term Contract. Please note, the role is 100% on-site in London. You will be expected to resolve 1st and 2nd line support calls and to assist with resolving higher level calls. You will be the onsite presence for desk side support to users based in the London office. You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, life assurance, income protection, private medical insurance, and many, many more perks! IT Support Analyst Key Skills: Resolution of 1st and 2nd line support queries as assigned. Normally desk-side or phone-based Microsoft Office 365 (necessary) Microsoft Windows 10 and 11 (necessary) iManage Work 10 Tikit Partner for Windows Uniflow and Flowmatrix Laptop Hardware Remote Access Technologies (Perimeter 81, Duo 2FA) User Management Basic network infrastructure (e.g. patching AV equipment and laptop docks) Basic network administration tasks. e.g. User configuration within various systems Administration of laptop firewall and antivirus solutions Occasional new user training Carrying out inductions for new starters if our normal trainer is unavailable Dealing with all levels of staff via email, phone and face-to-face Liaise with other support departments regarding issues such as new starters and office moves Basic vendor relationships (e.g. in relation to telecoms or IT supplies) Using Top Desk ticket logging system, to log, manage and close tickets in a timely manner Creating, updating, maintaining documentation related to the service desk and support functions IT Support Analyst 6 Month FTC Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
May 03, 2024
Full time
IT Support Analyst 6 Month FTC Our client seeks an experienced IT support Analyst to join their team on a 6-Month Fixed Term Contract. Please note, the role is 100% on-site in London. You will be expected to resolve 1st and 2nd line support calls and to assist with resolving higher level calls. You will be the onsite presence for desk side support to users based in the London office. You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, life assurance, income protection, private medical insurance, and many, many more perks! IT Support Analyst Key Skills: Resolution of 1st and 2nd line support queries as assigned. Normally desk-side or phone-based Microsoft Office 365 (necessary) Microsoft Windows 10 and 11 (necessary) iManage Work 10 Tikit Partner for Windows Uniflow and Flowmatrix Laptop Hardware Remote Access Technologies (Perimeter 81, Duo 2FA) User Management Basic network infrastructure (e.g. patching AV equipment and laptop docks) Basic network administration tasks. e.g. User configuration within various systems Administration of laptop firewall and antivirus solutions Occasional new user training Carrying out inductions for new starters if our normal trainer is unavailable Dealing with all levels of staff via email, phone and face-to-face Liaise with other support departments regarding issues such as new starters and office moves Basic vendor relationships (e.g. in relation to telecoms or IT supplies) Using Top Desk ticket logging system, to log, manage and close tickets in a timely manner Creating, updating, maintaining documentation related to the service desk and support functions IT Support Analyst 6 Month FTC Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
UK Power Networks (Operations) Ltd
Crawley, Sussex
Service Management Analyst - ServiceNow Reference Number - 78527 This Service Management Analyst - ServiceNow will report to the Head of IT Operations and will work within the Information Systems directorate based in our Crawley office. You will be a 12 month Fixed Term employee. You will attract a salary of 50,000.00 and a bonus of 7.5%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote Close Date: 17/05/2024 We also provide the following additional benefits Annual Leave Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit scheme Tax efficient benefits: cycle to work scheme Season ticket loan Occupational Health support Switched On - scheme providing discount on hundreds of retailers products. Discounted access to sports and social clubs Employee Assistance Programme. JOB PURPOSE: To oversee and improve the UKPN ServiceNow platform (known as MyIT). To ensure MyIT is fit for purpose and is delivering an outstanding employee experience. To work with company partners and vendors to identify and prioritise enhancement requests into roadmaps. To manage UKPN's outsourced provider to ensure operations are meeting desired levels, and roadmaps are delivered to time and appropriate quality. To also be part of the UKPN Service Assurance team, whose role is to ensure IS service providers (both internal and external) are delivering to appropriate levels of service and that governance is in place. DIMENSIONS Budget: no direct control or financial authority. Results: delivery of operational scorecard including number of P1 incidents, incidents recovered within SLA, service requests delivered within SLA, internal customer satisfaction (CSAT) DUTIES AND RESPONSIBILITIES Accountable for MyIT end to end Accountable for production and maintenance of MyIT roadmaps Accountable for stakeholder management both of internal customers and service providers, and ensuring their needs are met. Ensure requirements for MyIT enhancements are clear, documented and agreed with partners. Assign priority of MyIT enhancements. Accountable for management of outsourced service provider who manage MyIT on behalf of UKPN. Accountable for continuous improvement and ensuring MyIT provides an appropriate capability to ensure that UKPN IS meets its customer satisfaction targets Accountable for ensuring that MyIT provides a cohesive platform for use across UKPN's service management processes (such as Incident, Problem, Change, Configuration Management) Accountable for the CMDB as the escalation point for any issues related to the Configuration Management process, Discovery and the CMDB. DUTIES AND RESPONSIBILITIES OF THE WIDER SERVICE ASSURANCE TEAM Ensure service performance is understood and action plans are in place to improve Identify improvements to maximise internal customer satisfaction Produce reports for IS operations and the CIO Schedule and chair service meetings with 3rd party suppliers Accountable for ITSM processes and that they are cohesive Oversight of internal and external service providers Liaise with all levels of support and assist in managerial and technical requirements for new projects Manage ITSM tooling for UKPN Qualifications Bachelor's degree in Computer Science or related field ServiceNow System Administrator Certification (CSA) desirable - with hands-on experience. An in depth, operational knowledge of the ITIL framework, ideally qualified to Practitioner level 5 years' experience working in a large IT environment Skilled in coaching people to build their capability and confidence in advising departments to deal with a range of information technology related issues Experience dealing with demanding and complex requests Experience with Service Management and Supplier Management An ability to drive excellence and quality in all aspects of their areas of responsibility, identifying and embracing best practice Confident operating and managing in an environment of change Strong customer focus - demonstrating a thorough understanding of the customer need. Strong experience of understanding complex business processes and identify opportunities for improvement Health & Safety Responsibilities Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. If in doubt ask! We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
May 03, 2024
Contractor
Service Management Analyst - ServiceNow Reference Number - 78527 This Service Management Analyst - ServiceNow will report to the Head of IT Operations and will work within the Information Systems directorate based in our Crawley office. You will be a 12 month Fixed Term employee. You will attract a salary of 50,000.00 and a bonus of 7.5%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote Close Date: 17/05/2024 We also provide the following additional benefits Annual Leave Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit scheme Tax efficient benefits: cycle to work scheme Season ticket loan Occupational Health support Switched On - scheme providing discount on hundreds of retailers products. Discounted access to sports and social clubs Employee Assistance Programme. JOB PURPOSE: To oversee and improve the UKPN ServiceNow platform (known as MyIT). To ensure MyIT is fit for purpose and is delivering an outstanding employee experience. To work with company partners and vendors to identify and prioritise enhancement requests into roadmaps. To manage UKPN's outsourced provider to ensure operations are meeting desired levels, and roadmaps are delivered to time and appropriate quality. To also be part of the UKPN Service Assurance team, whose role is to ensure IS service providers (both internal and external) are delivering to appropriate levels of service and that governance is in place. DIMENSIONS Budget: no direct control or financial authority. Results: delivery of operational scorecard including number of P1 incidents, incidents recovered within SLA, service requests delivered within SLA, internal customer satisfaction (CSAT) DUTIES AND RESPONSIBILITIES Accountable for MyIT end to end Accountable for production and maintenance of MyIT roadmaps Accountable for stakeholder management both of internal customers and service providers, and ensuring their needs are met. Ensure requirements for MyIT enhancements are clear, documented and agreed with partners. Assign priority of MyIT enhancements. Accountable for management of outsourced service provider who manage MyIT on behalf of UKPN. Accountable for continuous improvement and ensuring MyIT provides an appropriate capability to ensure that UKPN IS meets its customer satisfaction targets Accountable for ensuring that MyIT provides a cohesive platform for use across UKPN's service management processes (such as Incident, Problem, Change, Configuration Management) Accountable for the CMDB as the escalation point for any issues related to the Configuration Management process, Discovery and the CMDB. DUTIES AND RESPONSIBILITIES OF THE WIDER SERVICE ASSURANCE TEAM Ensure service performance is understood and action plans are in place to improve Identify improvements to maximise internal customer satisfaction Produce reports for IS operations and the CIO Schedule and chair service meetings with 3rd party suppliers Accountable for ITSM processes and that they are cohesive Oversight of internal and external service providers Liaise with all levels of support and assist in managerial and technical requirements for new projects Manage ITSM tooling for UKPN Qualifications Bachelor's degree in Computer Science or related field ServiceNow System Administrator Certification (CSA) desirable - with hands-on experience. An in depth, operational knowledge of the ITIL framework, ideally qualified to Practitioner level 5 years' experience working in a large IT environment Skilled in coaching people to build their capability and confidence in advising departments to deal with a range of information technology related issues Experience dealing with demanding and complex requests Experience with Service Management and Supplier Management An ability to drive excellence and quality in all aspects of their areas of responsibility, identifying and embracing best practice Confident operating and managing in an environment of change Strong customer focus - demonstrating a thorough understanding of the customer need. Strong experience of understanding complex business processes and identify opportunities for improvement Health & Safety Responsibilities Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. If in doubt ask! We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Do you have a passion for providing first class customer service within a service desk environment? Here at Saint-Gobain Digital, we're looking for a Service Desk Analyst to join our team. This is a permanent role, working hours 36.25 hrs per week. Based in East Leake, Loughborough on a hybrid basis. The Service Desk function provides first line support for all colleagues within Saint-Gobain UK & Ireland businesses. Service Desk analysts handle application issues, communication, and hardware queries from all levels of the business and are the first point of contact for our colleagues across Saint-Gobain for IT queries. What will I be doing : Providing an efficient, personalised support service to our business users. Ensuring that work is correctly prioritised and actioned to meet fixed business service levels agreements and deadlines. Actioning tickets promptly, in a professional service led manner. Wherever possible resolving and closing tickets at the first point of contact. Able to remain calm, focussed and professional. Undertake duties in a manner compliant with the Saint-Gobain general principles of conduct and action. What do I need to be successful: Experience of 1st line IT support or equivalent Excellent customer service skills Experience of troubleshooting queries in areas such as Windows, MS Office and hardware faults. Experience of a ticket logging system A strong analytical & troubleshooting ability Experience of user / customer support. Excellent communication and people handling skills. What's on offer: A competitive salary + bonus 33 days holidays -increasing with service Pension - 4% contribution increasing with service. Life Assurance - 2 x salary / 4 x salary in pension scheme Share options - Monthly scheme buy 4 get 1 free Staff Discount - Across Saint-Gobain brands About Us Saint Gobain was established in the year 1665 and have grown to employ 179,000 people, with over 100 different nationalities working with us in 76 countries. This really helps us in our corporate and social responsibilities in helping us with our purpose which is to "make the world a better home" and specifically contribute to our target of zero carbon by 2050. As a business, Saint-Gobain designs, manufactures, and distributes materials and solutions that have a positive impact on each of us and provide wellbeing, quality of life and performance, all while caring for the planet. Our materials and solutions can be found everywhere in our living places and in daily life, in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change. Are Saint-Gobain Inclusive employer? We're working hard to be, and we're keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you! We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can't guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen.
May 03, 2024
Full time
Do you have a passion for providing first class customer service within a service desk environment? Here at Saint-Gobain Digital, we're looking for a Service Desk Analyst to join our team. This is a permanent role, working hours 36.25 hrs per week. Based in East Leake, Loughborough on a hybrid basis. The Service Desk function provides first line support for all colleagues within Saint-Gobain UK & Ireland businesses. Service Desk analysts handle application issues, communication, and hardware queries from all levels of the business and are the first point of contact for our colleagues across Saint-Gobain for IT queries. What will I be doing : Providing an efficient, personalised support service to our business users. Ensuring that work is correctly prioritised and actioned to meet fixed business service levels agreements and deadlines. Actioning tickets promptly, in a professional service led manner. Wherever possible resolving and closing tickets at the first point of contact. Able to remain calm, focussed and professional. Undertake duties in a manner compliant with the Saint-Gobain general principles of conduct and action. What do I need to be successful: Experience of 1st line IT support or equivalent Excellent customer service skills Experience of troubleshooting queries in areas such as Windows, MS Office and hardware faults. Experience of a ticket logging system A strong analytical & troubleshooting ability Experience of user / customer support. Excellent communication and people handling skills. What's on offer: A competitive salary + bonus 33 days holidays -increasing with service Pension - 4% contribution increasing with service. Life Assurance - 2 x salary / 4 x salary in pension scheme Share options - Monthly scheme buy 4 get 1 free Staff Discount - Across Saint-Gobain brands About Us Saint Gobain was established in the year 1665 and have grown to employ 179,000 people, with over 100 different nationalities working with us in 76 countries. This really helps us in our corporate and social responsibilities in helping us with our purpose which is to "make the world a better home" and specifically contribute to our target of zero carbon by 2050. As a business, Saint-Gobain designs, manufactures, and distributes materials and solutions that have a positive impact on each of us and provide wellbeing, quality of life and performance, all while caring for the planet. Our materials and solutions can be found everywhere in our living places and in daily life, in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change. Are Saint-Gobain Inclusive employer? We're working hard to be, and we're keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you! We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can't guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen.
Job Title: MSCRM Support Analyst Location: Reading - Fully Remote (Full-Time) About Us: We're in search of an experienced Support Analyst to bolster our technical team. In this role, you will play a vital part in delivering top-notch support for our Dynamics 365-based systems. As the primary point of contact for client requests and issues, you will be instrumental in ensuring their swift resolution. Key Responsibilities: Helpdesk Expertise: Extend your support expertise to both clients and our CRM team. Issue Oversight: Effectively manage and advance client support requests, maintaining meticulous documentation of issues and solutions within our helpdesk system. Problem Resolution: Conduct thorough analyses of customer issues to pinpoint root causes and devise effective solutions. Client Engagement: Keep clients informed regarding issue statuses and promptly escalate high-priority problems to management. Training Assistance: Act as a liaison for client training needs while identifying potential business opportunities. Quality Assurance: Assist consultants and development teams by rigorously testing new implementations. Continuous Learning: Stay updated on cutting-edge technologies through self-directed research and training. Candidate Profile: The ideal candidate embodies the following qualities: A proactive and solution-oriented mindset. Exceptional multitasking abilities and composure under pressure. A proactive approach to challenges, seeing them through to successful resolutions. Strong interpersonal and leadership skills. A dedication to service improvement and operational efficiency. A keen eye for detail. Knowledge and Experience: You should bring experience and proficiency in the following areas: Business Applications: Dynamics 365 (Sales, Customer Engagement, Operations, Talent). Productivity Suite: Office 365, Teams, SharePoint, OneNote, Excel. Power Platform: Power BI, Flow, PowerApps, Common Data Service. Key Systems Supported: MS Dynamics 365 CRM. PowerApps. MS SharePoint. MS Flow. MS Office 365 (SharePoint, Teams, Word, Excel, OneDrive, etc.). MS Power BI. Join us in this exciting role where you'll be part of a dynamic team, harnessing the potential of state-of-the-art technologies. Apply today! GCS is acting as an Employment Agency in relation to this vacancy.
May 03, 2024
Full time
Job Title: MSCRM Support Analyst Location: Reading - Fully Remote (Full-Time) About Us: We're in search of an experienced Support Analyst to bolster our technical team. In this role, you will play a vital part in delivering top-notch support for our Dynamics 365-based systems. As the primary point of contact for client requests and issues, you will be instrumental in ensuring their swift resolution. Key Responsibilities: Helpdesk Expertise: Extend your support expertise to both clients and our CRM team. Issue Oversight: Effectively manage and advance client support requests, maintaining meticulous documentation of issues and solutions within our helpdesk system. Problem Resolution: Conduct thorough analyses of customer issues to pinpoint root causes and devise effective solutions. Client Engagement: Keep clients informed regarding issue statuses and promptly escalate high-priority problems to management. Training Assistance: Act as a liaison for client training needs while identifying potential business opportunities. Quality Assurance: Assist consultants and development teams by rigorously testing new implementations. Continuous Learning: Stay updated on cutting-edge technologies through self-directed research and training. Candidate Profile: The ideal candidate embodies the following qualities: A proactive and solution-oriented mindset. Exceptional multitasking abilities and composure under pressure. A proactive approach to challenges, seeing them through to successful resolutions. Strong interpersonal and leadership skills. A dedication to service improvement and operational efficiency. A keen eye for detail. Knowledge and Experience: You should bring experience and proficiency in the following areas: Business Applications: Dynamics 365 (Sales, Customer Engagement, Operations, Talent). Productivity Suite: Office 365, Teams, SharePoint, OneNote, Excel. Power Platform: Power BI, Flow, PowerApps, Common Data Service. Key Systems Supported: MS Dynamics 365 CRM. PowerApps. MS SharePoint. MS Flow. MS Office 365 (SharePoint, Teams, Word, Excel, OneDrive, etc.). MS Power BI. Join us in this exciting role where you'll be part of a dynamic team, harnessing the potential of state-of-the-art technologies. Apply today! GCS is acting as an Employment Agency in relation to this vacancy.
Information Services and Security have a vital role to play in a crucial national mission. We're here to enable the organisation to deliver through the use of technology. As AWE transforms itself to meet the needs of the UK's next-generation nuclear deterrent, we need to adapt to deliver data-driven decision making, flexible and future-proofed IT services, adaptable cyber security, support to a multi-billion Pound building programme, and many more. The scale might be daunting to some, but you'll find it stimulating. We've got a long journey that we've only just started and we're looking for motivated people who can take us in the right direction. Your role will contribute directly to that shared mission. We won't deceive you, in some areas we're starting from a low base, but within ten years this organisation will look very different, and you can help make that happen. This is a role where you'll contribute to a legacy of national security for decades to come. So come and join us. We are recruiting for a Cyber Security Analyst to conduct the monitoring of Cyber Security systems; data collation, interpretation and delivery of actionable reports to provide insight for Management into Cyber Security issues. What we do at AWE is unique and so are our threats. The Cyber SOC monitor both traditional networks and cloud environments and the SOC benefits from having a wide range of tooling available to the analysts. Analysts within the SOC have the ability to help grow and shape what we monitor and how we respond to threat. We offer and encourage self-development to ensure our analysts remain knowledgeable and the skills in order to maintain our mission. We are looking for an experienced analyst/incident response analyst with a passion for Cyber Security. Location - Reading/Basingstoke Salary - 35,840 - 48,000 pa As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you. These include: Time to recharge your batteries with 270 hours of annual leave (plus every other Friday off work) Consideration for flexible working arrangements so that your work may fit in with your lifestyle. Just let us know on your application if you wish to work part time Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training Employee Assistance Programme and Occupational Health Services A generous defined contribution Group Personal Pension (we will pay between 9% and 13% of your pensionable pay depending on your own contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site Key Accountabilities: Monitoring activity on corporate networks for compliance against Company policy. Monitor alerts and first line response to Cyber security incidents. Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player. Additional accountabilities for this job profile may be defined and appointed through the Chief Engineer Management Arrangements, with appointees listed within the Company Design Authorities and Technical Authorities, as held in the company management system. Key Responsibilities: Support to the AWE Security Operations Centre (SOC) Manager in ensuring that SLAs are delivered by all members of the AWE Cyber Team. Support to experiential training of the analyst pool (BT and AWE). Monitor for external and insider threats Conduct Threat Hunts Write new rules and tune existing rules and use cases Assess and develop existing toolsets to improve capability Support the wider AWE in improving our defences Conduct incident response You Will Have: Experience within a SOC environment Incident response experience A passion for Cyber Security A qualification/certification in Cyber Security would be nice to have but not essential All Candidates must be willing and able to obtain and maintain the necessary security clearance for the role.
May 03, 2024
Full time
Information Services and Security have a vital role to play in a crucial national mission. We're here to enable the organisation to deliver through the use of technology. As AWE transforms itself to meet the needs of the UK's next-generation nuclear deterrent, we need to adapt to deliver data-driven decision making, flexible and future-proofed IT services, adaptable cyber security, support to a multi-billion Pound building programme, and many more. The scale might be daunting to some, but you'll find it stimulating. We've got a long journey that we've only just started and we're looking for motivated people who can take us in the right direction. Your role will contribute directly to that shared mission. We won't deceive you, in some areas we're starting from a low base, but within ten years this organisation will look very different, and you can help make that happen. This is a role where you'll contribute to a legacy of national security for decades to come. So come and join us. We are recruiting for a Cyber Security Analyst to conduct the monitoring of Cyber Security systems; data collation, interpretation and delivery of actionable reports to provide insight for Management into Cyber Security issues. What we do at AWE is unique and so are our threats. The Cyber SOC monitor both traditional networks and cloud environments and the SOC benefits from having a wide range of tooling available to the analysts. Analysts within the SOC have the ability to help grow and shape what we monitor and how we respond to threat. We offer and encourage self-development to ensure our analysts remain knowledgeable and the skills in order to maintain our mission. We are looking for an experienced analyst/incident response analyst with a passion for Cyber Security. Location - Reading/Basingstoke Salary - 35,840 - 48,000 pa As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you. These include: Time to recharge your batteries with 270 hours of annual leave (plus every other Friday off work) Consideration for flexible working arrangements so that your work may fit in with your lifestyle. Just let us know on your application if you wish to work part time Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training Employee Assistance Programme and Occupational Health Services A generous defined contribution Group Personal Pension (we will pay between 9% and 13% of your pensionable pay depending on your own contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site Key Accountabilities: Monitoring activity on corporate networks for compliance against Company policy. Monitor alerts and first line response to Cyber security incidents. Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player. Additional accountabilities for this job profile may be defined and appointed through the Chief Engineer Management Arrangements, with appointees listed within the Company Design Authorities and Technical Authorities, as held in the company management system. Key Responsibilities: Support to the AWE Security Operations Centre (SOC) Manager in ensuring that SLAs are delivered by all members of the AWE Cyber Team. Support to experiential training of the analyst pool (BT and AWE). Monitor for external and insider threats Conduct Threat Hunts Write new rules and tune existing rules and use cases Assess and develop existing toolsets to improve capability Support the wider AWE in improving our defences Conduct incident response You Will Have: Experience within a SOC environment Incident response experience A passion for Cyber Security A qualification/certification in Cyber Security would be nice to have but not essential All Candidates must be willing and able to obtain and maintain the necessary security clearance for the role.
Service Delivery Analyst Fantastic opportunity to join a well established team within a vibrant, growing business. This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required: Working in IT Operations, Incident/Problem and Change Management. Analytical mindset and problem solving. Ability to master new skills quickly. Coordinating & managing operational processes. Developing and maintaining metrics and monitoring. Strong communication; capable of managing multiple priorities. ITIL framework. (Advantageous) Confidence to challenge current ways of working. (Advantageous) Data analytics and tools such as Excel and PowerBI. (Advantageous) What we offer in return? A collaborative and fast paced work environment 25 days annual leave plus of Bank Holidays and the ability to buy an additional five days holiday Health Cash Plan A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model- from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells
May 03, 2024
Full time
Service Delivery Analyst Fantastic opportunity to join a well established team within a vibrant, growing business. This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required: Working in IT Operations, Incident/Problem and Change Management. Analytical mindset and problem solving. Ability to master new skills quickly. Coordinating & managing operational processes. Developing and maintaining metrics and monitoring. Strong communication; capable of managing multiple priorities. ITIL framework. (Advantageous) Confidence to challenge current ways of working. (Advantageous) Data analytics and tools such as Excel and PowerBI. (Advantageous) What we offer in return? A collaborative and fast paced work environment 25 days annual leave plus of Bank Holidays and the ability to buy an additional five days holiday Health Cash Plan A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model- from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells
Service Delivery Analyst Fantastic opportunity to join a well established team within a vibrant, growing business. This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required: Working in IT Operations, Incident/Problem and Change Management. Analytical mindset and problem solving. Ability to master new skills quickly. Coordinating & managing operational processes. Developing and maintaining metrics and monitoring. Strong communication; capable of managing multiple priorities. ITIL framework. (Advantageous) Confidence to challenge current ways of working. (Advantageous) Data analytics and tools such as Excel and PowerBI. (Advantageous) What we offer in return? A collaborative and fast paced work environment 25 days annual leave plus of Bank Holidays and the ability to buy an additional five days holiday Health Cash Plan A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model- from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells
May 03, 2024
Full time
Service Delivery Analyst Fantastic opportunity to join a well established team within a vibrant, growing business. This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required: Working in IT Operations, Incident/Problem and Change Management. Analytical mindset and problem solving. Ability to master new skills quickly. Coordinating & managing operational processes. Developing and maintaining metrics and monitoring. Strong communication; capable of managing multiple priorities. ITIL framework. (Advantageous) Confidence to challenge current ways of working. (Advantageous) Data analytics and tools such as Excel and PowerBI. (Advantageous) What we offer in return? A collaborative and fast paced work environment 25 days annual leave plus of Bank Holidays and the ability to buy an additional five days holiday Health Cash Plan A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model- from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells
IT Technical Services Manager Sheffield Our Sheffield client seeks a skilled IT Technical Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, vital networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams. Responsibilities: Define technical strategy aligned with the global IT vision. Manage ITIL-based service function for a global user base. Implement ITIL processes and manage SLAs and KPIs. Lead and mentored a team and provided technical guidance. Skills / Experience: Expertise in server administration, virtualization, and cloud technologies. Proficiency in complex networking, Cisco, and Fortinet deployments. In-depth knowledge of Microsoft 365, including Intune and Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. ITIL 4 certification, 2+ years managing ITIL-based service functions. Familiarity with ISO 27001 and Cyber Essentials standards. Excellent leadership and communication skills. Benefits: Hybrid working Flexible working 25 days + Birthday off Life Assurance Learning and development opportunities Interested? Please Click Apply Now! IT Technical Services Manager Sheffield
May 03, 2024
Full time
IT Technical Services Manager Sheffield Our Sheffield client seeks a skilled IT Technical Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, vital networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams. Responsibilities: Define technical strategy aligned with the global IT vision. Manage ITIL-based service function for a global user base. Implement ITIL processes and manage SLAs and KPIs. Lead and mentored a team and provided technical guidance. Skills / Experience: Expertise in server administration, virtualization, and cloud technologies. Proficiency in complex networking, Cisco, and Fortinet deployments. In-depth knowledge of Microsoft 365, including Intune and Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. ITIL 4 certification, 2+ years managing ITIL-based service functions. Familiarity with ISO 27001 and Cyber Essentials standards. Excellent leadership and communication skills. Benefits: Hybrid working Flexible working 25 days + Birthday off Life Assurance Learning and development opportunities Interested? Please Click Apply Now! IT Technical Services Manager Sheffield