We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
Feb 27, 2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Onsite IT Support Engineer - Watford - £32K-£35K DOE An onsite IT Support Engineer with good working knowledge of Office 365 administration, Azure and good networking knowledge is required by a leading MSP at their end client in Watford. This position is based onsite 5 days a week at their end client and available immediately. As a business, they have a global reach, with their core clients being in pharmaceutical, healthcare and finance industries. Here you'll be playing a crucial role in a close-knit team of IT professionals providing onsite technical support and getting involved in a number of projects around cloud-based infrastructure and automation. Key Skills required: Windows Server 22/19 Office 365 administration e.g. SharePoint Exchange/Exchange Online Azure AD and AVD Group Policy (DNS/DHCP) Good understand of network protocols and technical support (TCP/IP, DHCP, DNS, VPNs) AWS experience would be a huge bonus In return, you will gain exposure to high quality IT Infrastructures, supported by colleagues who are passionate about the delivery of progressive cutting-edge IT solutions, with additional training around Cyber Security and Infrastructure. With this opportunity, you will achieve: Starting salary of £32k-£35k dependent on experience 28 days annual leave including bank holidays Company pension scheme Paid overtime when applicable Training with learning and development opportunities Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, 2nd line, 3rd line, IT Support, IT Helpdesk, Cloud, VMware, Azure, AWS,IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Watford, Hertfordshire, Hemel Hempstead, Uxbridge Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
May 04, 2024
Full time
Onsite IT Support Engineer - Watford - £32K-£35K DOE An onsite IT Support Engineer with good working knowledge of Office 365 administration, Azure and good networking knowledge is required by a leading MSP at their end client in Watford. This position is based onsite 5 days a week at their end client and available immediately. As a business, they have a global reach, with their core clients being in pharmaceutical, healthcare and finance industries. Here you'll be playing a crucial role in a close-knit team of IT professionals providing onsite technical support and getting involved in a number of projects around cloud-based infrastructure and automation. Key Skills required: Windows Server 22/19 Office 365 administration e.g. SharePoint Exchange/Exchange Online Azure AD and AVD Group Policy (DNS/DHCP) Good understand of network protocols and technical support (TCP/IP, DHCP, DNS, VPNs) AWS experience would be a huge bonus In return, you will gain exposure to high quality IT Infrastructures, supported by colleagues who are passionate about the delivery of progressive cutting-edge IT solutions, with additional training around Cyber Security and Infrastructure. With this opportunity, you will achieve: Starting salary of £32k-£35k dependent on experience 28 days annual leave including bank holidays Company pension scheme Paid overtime when applicable Training with learning and development opportunities Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, 2nd line, 3rd line, IT Support, IT Helpdesk, Cloud, VMware, Azure, AWS,IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Watford, Hertfordshire, Hemel Hempstead, Uxbridge Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
3rd Line IT Support Engineer Oxfordshire / On-Site with occasional travel £40,000 - £45,000 + bonus, share scheme, private dental and medical, a generous pension and more Full Time / Permanent The Role and Company My client, a well-established professional services organisation, is looking for an experienced 3rd Line IT Support Engineer to join their small but growing in-house IT Team. The role will be a combination of both support (2nd and 3rd Line) and exciting project work working closely with the IT Manager and other IT Engineers. The role will be based just north of Oxford with very occasional travel to other offices in the UK. Responsibilities Configure and deploy infrastructure items including servers, networks, and all IT peripherals, for example: printers, scanners, mobiles devices, laptops and thin clients. Monitor and manage the IT systems using appropriate tools, and with the aid of the IT suppliers where appropriate, in order to maximise performance and uptime. Be an effective point of contact for internal IT, resolving issues or referring to 3rd parties as appropriate Support the Helpdesk Team - providing escalation to telephone support, and 1st - 3rd line support as this role is the primary escalation / cover point for the 1st/2nd line Helpdesk team. Identify areas where improvements can be made in the IT service. Take responsibility for assigned Projects and deliver them to time, cost and quality. Maintaining a high level of Cyber Security awareness and being proactive in securing our infrastructure and systems. Mentor and train other members of the Internal IT Team. Skills and Experience required Previous IT support experience, ideally 3rd line level but strong 2nd line experience is considered Good team player with flexible approach to working environment Experience with VMware virtualisation and ideally some Citrix knowledge Experience supporting and implementing Microsoft Windows Server and Microsoft SQL Supporting Microsoft Office 365 including: Email, Teams, OneDrive, SharePoint Good working knowledge of Multi-Factor Authentication Good working knowledge of networking: Firewalls, Switches, Patching and Wi-Fi Experience of supporting backup tools such as Veeam Supporting Domain Services including Active Directory and Group Policy Ability to deliver major system upgrades, complete change control and project work Good documentation skills with an eye for details and accuracy: technical change controls, user guides, business processes, standards, policies and procedures Please apply via the link or contact for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 04, 2024
Full time
3rd Line IT Support Engineer Oxfordshire / On-Site with occasional travel £40,000 - £45,000 + bonus, share scheme, private dental and medical, a generous pension and more Full Time / Permanent The Role and Company My client, a well-established professional services organisation, is looking for an experienced 3rd Line IT Support Engineer to join their small but growing in-house IT Team. The role will be a combination of both support (2nd and 3rd Line) and exciting project work working closely with the IT Manager and other IT Engineers. The role will be based just north of Oxford with very occasional travel to other offices in the UK. Responsibilities Configure and deploy infrastructure items including servers, networks, and all IT peripherals, for example: printers, scanners, mobiles devices, laptops and thin clients. Monitor and manage the IT systems using appropriate tools, and with the aid of the IT suppliers where appropriate, in order to maximise performance and uptime. Be an effective point of contact for internal IT, resolving issues or referring to 3rd parties as appropriate Support the Helpdesk Team - providing escalation to telephone support, and 1st - 3rd line support as this role is the primary escalation / cover point for the 1st/2nd line Helpdesk team. Identify areas where improvements can be made in the IT service. Take responsibility for assigned Projects and deliver them to time, cost and quality. Maintaining a high level of Cyber Security awareness and being proactive in securing our infrastructure and systems. Mentor and train other members of the Internal IT Team. Skills and Experience required Previous IT support experience, ideally 3rd line level but strong 2nd line experience is considered Good team player with flexible approach to working environment Experience with VMware virtualisation and ideally some Citrix knowledge Experience supporting and implementing Microsoft Windows Server and Microsoft SQL Supporting Microsoft Office 365 including: Email, Teams, OneDrive, SharePoint Good working knowledge of Multi-Factor Authentication Good working knowledge of networking: Firewalls, Switches, Patching and Wi-Fi Experience of supporting backup tools such as Veeam Supporting Domain Services including Active Directory and Group Policy Ability to deliver major system upgrades, complete change control and project work Good documentation skills with an eye for details and accuracy: technical change controls, user guides, business processes, standards, policies and procedures Please apply via the link or contact for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Desktop Support Engineer Opus is proud to be the exclusive partner of an esteemed Industrial Services provider based in Avonmouth, currently seeking an IT Support Engineer to join their team. This role involves covering 1st to 2nd line responsibilities within the service desk.This is more than just a job; it's an opportunity to carve out a fulfilling career path within the organisation. Their support team is committed to nurturing and developing technologists, offering avenues for growth into roles such as IT Leadership, Platform Engineering, AI, and Software Development. Your responsibilities will include: Providing 1st line to 2nd line resolution of user-reported issues. Troubleshooting Windows operating system and application issues. Basic Mobile Device Management (MDM) administration of Apple Devices. Configuring and deploying laptops and Apple mobile devices. Supporting deployment and updates of software. Troubleshooting hardware and software faults. Installing and configuring new end-user devices to company standards. Demonstrating excellent customer-facing skills and the ability to prioritise workload effectively. You'll have the following skills: Experience with Windows 10 and Apple iPhone iOS/iPadOS. Proficiency with MS Office 365 Packages. Familiarity with Active Directory and group policies. Additional Information: A UK driving license with access to a vehicle is required for this role. Right to work in the UK is essential; unfortunately, sponsorship is not available. This is primarily an office-based role, with occasional hybrid working opportunities. What's in it for you? L&D opportunities Pension 25 days annual leave EV Car scheme Team socials - sporting and music events Employee discounts Next Steps: If you're ready to take the next step in your career, please apply. For any inquiries, feel free to contact George Aldridge at . The recruitment process begins with a 30-minute Teams call, followed by an onsite face-to-face interview lasting approximately one hour. We aim to onboard the successful candidate by early May.
May 04, 2024
Full time
Desktop Support Engineer Opus is proud to be the exclusive partner of an esteemed Industrial Services provider based in Avonmouth, currently seeking an IT Support Engineer to join their team. This role involves covering 1st to 2nd line responsibilities within the service desk.This is more than just a job; it's an opportunity to carve out a fulfilling career path within the organisation. Their support team is committed to nurturing and developing technologists, offering avenues for growth into roles such as IT Leadership, Platform Engineering, AI, and Software Development. Your responsibilities will include: Providing 1st line to 2nd line resolution of user-reported issues. Troubleshooting Windows operating system and application issues. Basic Mobile Device Management (MDM) administration of Apple Devices. Configuring and deploying laptops and Apple mobile devices. Supporting deployment and updates of software. Troubleshooting hardware and software faults. Installing and configuring new end-user devices to company standards. Demonstrating excellent customer-facing skills and the ability to prioritise workload effectively. You'll have the following skills: Experience with Windows 10 and Apple iPhone iOS/iPadOS. Proficiency with MS Office 365 Packages. Familiarity with Active Directory and group policies. Additional Information: A UK driving license with access to a vehicle is required for this role. Right to work in the UK is essential; unfortunately, sponsorship is not available. This is primarily an office-based role, with occasional hybrid working opportunities. What's in it for you? L&D opportunities Pension 25 days annual leave EV Car scheme Team socials - sporting and music events Employee discounts Next Steps: If you're ready to take the next step in your career, please apply. For any inquiries, feel free to contact George Aldridge at . The recruitment process begins with a 30-minute Teams call, followed by an onsite face-to-face interview lasting approximately one hour. We aim to onboard the successful candidate by early May.
Elevation Recruitment Group
Huddersfield, Yorkshire
Elevation Recruitment Group are please to be partnering with a leading engineering business in Huddersfield as they look to recruit an IT Technician. Huddersfield - Site based - Monday - Friday Salary £23,000 - £28,000 DOE As an IT Technician, you will play a crucial role in providing generalist IT support to the business while supporting the Head of IT with technical projects. You will be responsible for a range of IT helpdesk duties 1st & 2nd line, ensuring the smooth operation of key IT systems and equipment. Additionally, you will assist in creating and maintaining IT procedures, manuals, and guides to promote best practices within the organisation. Key Responsibilities: Provide IT helpdesk support, including troubleshooting hardware and software issues on Windows, Office, and DMS systems Set up new contracts in SharePoint and deploy IT equipment, ensuring proper setup and functionality Maintain and update IT equipment inventory, performing upkeep as needed Collaborate with third-party vendors to report and resolve IT issues when necessary Assist in the setup of fob keys and user accounts, ensuring security and access control Create and maintain comprehensive IT procedures, manuals, and guides for internal use Support the management of company telecommunications and mobile systems Participate in other IT-related duties as required to support business operations We are keen to speak with IT professionals who possess the following skills & experience: Proven experience in providing 1st & 2nd line IT support in a professional environment Strong knowledge of Windows operating systems, Office applications, and document management systems Experience with hardware and software troubleshooting, including setup and deployment To find out more about this opportunity contact us today!
May 04, 2024
Full time
Elevation Recruitment Group are please to be partnering with a leading engineering business in Huddersfield as they look to recruit an IT Technician. Huddersfield - Site based - Monday - Friday Salary £23,000 - £28,000 DOE As an IT Technician, you will play a crucial role in providing generalist IT support to the business while supporting the Head of IT with technical projects. You will be responsible for a range of IT helpdesk duties 1st & 2nd line, ensuring the smooth operation of key IT systems and equipment. Additionally, you will assist in creating and maintaining IT procedures, manuals, and guides to promote best practices within the organisation. Key Responsibilities: Provide IT helpdesk support, including troubleshooting hardware and software issues on Windows, Office, and DMS systems Set up new contracts in SharePoint and deploy IT equipment, ensuring proper setup and functionality Maintain and update IT equipment inventory, performing upkeep as needed Collaborate with third-party vendors to report and resolve IT issues when necessary Assist in the setup of fob keys and user accounts, ensuring security and access control Create and maintain comprehensive IT procedures, manuals, and guides for internal use Support the management of company telecommunications and mobile systems Participate in other IT-related duties as required to support business operations We are keen to speak with IT professionals who possess the following skills & experience: Proven experience in providing 1st & 2nd line IT support in a professional environment Strong knowledge of Windows operating systems, Office applications, and document management systems Experience with hardware and software troubleshooting, including setup and deployment To find out more about this opportunity contact us today!
Snap Inc. is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company's three core products are Snapchat , a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio , an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles . The Partner Engineering Team is a highly technical team working directly with strategic partners, developers and content creators to help build new integrations and experiences that leverage Snap's platform products like Camera Kit. We're looking for a strong iOS software engineer to join the Partner Engineering team at Snap Inc! What you'll do: Help manage technical relationships with development teams of our strategic partners and clients of Snap's platform products Create and manage the on-boarding process for new strategic clients, ensuring the best developer experience for their engineering teams as they integrate our software Field technical questions and investigate, research, debug and solve integration issues, interacting with customers and internal engineers as needed Help strategic clients design and architect their integrations - providing 1:1 technical and product feedback to partner product and engineering executives Enhance, expand, and help write documentation and resource materials, including sample apps and code examples Collect feedback and feature requests and help prioritize features internally - be the voice of external developers internally Track developer experience metrics and keep internal stakeholders updated Evangelize our platform products to the world Help pitch our platform products at conferences, hackathons, developer meetups etc. Knowledge, Skills & Abilities: Experience building and maintaining full stack applications that use APIs and SDKs Excellent problem solving, debugging, and QA Ability to communicate and explain complex concepts to existing and potential partners and community members Willingness to travel occasionally Minimum Qualifications: BS/BA in a technical field such as computer science or equivalent years of experience Experience in developing mobile applications for the iOS environment Preferred Qualifications: Advanced degree in a related technical field Image processing, camera pipelines, or AR Understanding of product release cycles and maintaining production software Developing software systems of medium-to-large scope and complexity "Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a "default together" approach and expect our team members to work in an office 4+ days per week. At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don't be shy and contact us at . Our Benefits: Snap Inc. is its own community, so we've got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success! A Decade of Snap : Learn about our origin story, values, mission, culture of innovation, and more. CitizenSnap : In our third annual CitizenSnap Report, we demonstrate progress towards our environmental, social, and governance (ESG) goals, and we lay out our plans looking forward. The DEI Innovation Summit : Watch highlights from the 2nd annual DEI Innovation Summit, which brings together thought leaders and DEI experts for a day of courageous conversations to enable bold action. Snap News : Stay up to date on the latest and greatest product and innovation news at Snap
May 04, 2024
Full time
Snap Inc. is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company's three core products are Snapchat , a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio , an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles . The Partner Engineering Team is a highly technical team working directly with strategic partners, developers and content creators to help build new integrations and experiences that leverage Snap's platform products like Camera Kit. We're looking for a strong iOS software engineer to join the Partner Engineering team at Snap Inc! What you'll do: Help manage technical relationships with development teams of our strategic partners and clients of Snap's platform products Create and manage the on-boarding process for new strategic clients, ensuring the best developer experience for their engineering teams as they integrate our software Field technical questions and investigate, research, debug and solve integration issues, interacting with customers and internal engineers as needed Help strategic clients design and architect their integrations - providing 1:1 technical and product feedback to partner product and engineering executives Enhance, expand, and help write documentation and resource materials, including sample apps and code examples Collect feedback and feature requests and help prioritize features internally - be the voice of external developers internally Track developer experience metrics and keep internal stakeholders updated Evangelize our platform products to the world Help pitch our platform products at conferences, hackathons, developer meetups etc. Knowledge, Skills & Abilities: Experience building and maintaining full stack applications that use APIs and SDKs Excellent problem solving, debugging, and QA Ability to communicate and explain complex concepts to existing and potential partners and community members Willingness to travel occasionally Minimum Qualifications: BS/BA in a technical field such as computer science or equivalent years of experience Experience in developing mobile applications for the iOS environment Preferred Qualifications: Advanced degree in a related technical field Image processing, camera pipelines, or AR Understanding of product release cycles and maintaining production software Developing software systems of medium-to-large scope and complexity "Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a "default together" approach and expect our team members to work in an office 4+ days per week. At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don't be shy and contact us at . Our Benefits: Snap Inc. is its own community, so we've got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success! A Decade of Snap : Learn about our origin story, values, mission, culture of innovation, and more. CitizenSnap : In our third annual CitizenSnap Report, we demonstrate progress towards our environmental, social, and governance (ESG) goals, and we lay out our plans looking forward. The DEI Innovation Summit : Watch highlights from the 2nd annual DEI Innovation Summit, which brings together thought leaders and DEI experts for a day of courageous conversations to enable bold action. Snap News : Stay up to date on the latest and greatest product and innovation news at Snap
2nd Line Support Engineer (VIP Support) Akkodis are currently working in partnership with a global market leading client to recruit a number of IT Support Specialists with experience supporting VIP and C-Level customers. You will be joining a team with a genuine passion for technology and providing high level customer support. The Role As an IT Support Specialist, you will be responsible for technology incidents and requests which are raised, ensuring that they are resolved, or appropriately escalated and managed to resolution, You will also proactively maintain, assess suitability and suggest improvements of all hardware and software. The Responsibilities Diagnose and find solutions for all hardware and software issues. Identify and anticipate technology opportunities and impacts. Support workplace issues and requests, including building, audio and visual management. Set up and configure consumer technology (IOT). Provide an on-call service. Escalate to 3rd line while retaining ownership of issues through to resolution, including providing a remote hands service for infrastructure incidents when required. Adhere to published processes and procedures while instigating changes where required. Maintain asset inventory ensuring accuracy at all times. The Requirements Demonstrable experience supporting a VIP or executive user base. Excellent knowledge of Windows 10 and Microsoft Office (2016 onwards). Experience with hardware and software support on PC, Mac, iOS and Android devices. Experience in the support and implementation of anti-virus and security products. Working knowledge of collaboration tools such as Skype for Business, Microsoft Teams, Zoom, video conferencing and remote access technologies Strong stakeholder management and communication skills. Ability to work under pressure to tight deadlines while maintaining a high attention to detail. Keen interest in technology as well as a desire for driving continuous improvement. Proven record of commitment, competency and self-motivation with strong time management and flexibility. Full driving license as occasional travel may be required. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 04, 2024
Full time
2nd Line Support Engineer (VIP Support) Akkodis are currently working in partnership with a global market leading client to recruit a number of IT Support Specialists with experience supporting VIP and C-Level customers. You will be joining a team with a genuine passion for technology and providing high level customer support. The Role As an IT Support Specialist, you will be responsible for technology incidents and requests which are raised, ensuring that they are resolved, or appropriately escalated and managed to resolution, You will also proactively maintain, assess suitability and suggest improvements of all hardware and software. The Responsibilities Diagnose and find solutions for all hardware and software issues. Identify and anticipate technology opportunities and impacts. Support workplace issues and requests, including building, audio and visual management. Set up and configure consumer technology (IOT). Provide an on-call service. Escalate to 3rd line while retaining ownership of issues through to resolution, including providing a remote hands service for infrastructure incidents when required. Adhere to published processes and procedures while instigating changes where required. Maintain asset inventory ensuring accuracy at all times. The Requirements Demonstrable experience supporting a VIP or executive user base. Excellent knowledge of Windows 10 and Microsoft Office (2016 onwards). Experience with hardware and software support on PC, Mac, iOS and Android devices. Experience in the support and implementation of anti-virus and security products. Working knowledge of collaboration tools such as Skype for Business, Microsoft Teams, Zoom, video conferencing and remote access technologies Strong stakeholder management and communication skills. Ability to work under pressure to tight deadlines while maintaining a high attention to detail. Keen interest in technology as well as a desire for driving continuous improvement. Proven record of commitment, competency and self-motivation with strong time management and flexibility. Full driving license as occasional travel may be required. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
We are seeking a talented Infrastructure Engineer to join our team, responsible for designing, implementing, and maintaining our IT infrastructure. We are looking for someone with a passion for innovation and a knack for optimising systems to ensure peak performance and reliability. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Pension Your tasks and responsibilities The Infrastructure Engineer role will operate in a Hybrid working arrangement with occasional travel to the Newcastle head office and DC locations. You will be part of a larger Infrastructure team reporting to a Technical Lead who is responsible for both Infrastructure and Network teams. The role will be split betw een BAU and Project work, where you will have the opportunity to work with other areas of the business and drive change and improvement where needed. You will have the opportunity to develop your skills, experience and be exposed to Gambling and Bingo specific technologies and ways of working. Key Responsibilities Responding to technical support call escalations from the 1st and 2nd line service desk team. Installing and configuring operating systems and other applications. Maintain and upgrade the IT infrastructure across the IT estate. (Servers, Storage and End User Devices) Work on projects to drive forward change at Buzz s technology stack and produce high-quality documentation along with this. Working with the wider Infrastructure team to improve our customer experience. Participation in the on-call Rota and BAU-related activitie Your knowledge and experience You should be from a similar role with proven success and be experienced working in a quick-moving and fast-paced environment. Someone who is looking to develop themselves in a larger company and experience new systems and ways of working will be an ideal fit for this position. You will have proven experience in IT Support and Infrastructure across Cloud, Storage, Physical, and Virtual servers. Strong Skills in at least five of the following areas: Microsoft Desktop and Server Operating Systems VMware Virtualization SAN and Backup Technologies. (IBM, Commvault and Veeam preferred) Microsoft Azure Office 365 Administration Active Directory/DNS/Group Policy Physical Server troubleshooting and hardware replacement (HPE and Cisco UCS) Basic understanding of networking principles You should be: An excellent communicator, who actively listens and can collaborate with both technical and non-technical colleagues. Be able to communicate problems as you see them and what sequence of events needs to occur for a resolution to be reached. You should be someone who notices reoccurring/new problems and proactively looks to eliminate the root cause following the agreed change management process. Willing to continually develop your skills and experience whilst being ready to learn new technologies specific to the Bingo and Gambling industry. Flexible to changing demands and workloads. Work effectively as a team and alongside other teams within the IT function. Producing high-quality documentation to drive a high standard of operation within the function. Suggest new ideas for working and improvements that could be made to existing systems, taking ownership to provide solutions and documentation for proposal. Motivated and enthusiastic individual with a positive can do attitude. Microsoft MCSE / MCITP certification or demonstrable equivalent experience. Flexibility required to provide support outside of core business hours to assist in the resolution of major incidents and implementation of changes. Strong technical aptitude, with a passion for learning and driving improvement. Working knowledge of the ITIL framework Hold a full clean driving license as travel between group sites will be required.
May 04, 2024
Full time
We are seeking a talented Infrastructure Engineer to join our team, responsible for designing, implementing, and maintaining our IT infrastructure. We are looking for someone with a passion for innovation and a knack for optimising systems to ensure peak performance and reliability. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Pension Your tasks and responsibilities The Infrastructure Engineer role will operate in a Hybrid working arrangement with occasional travel to the Newcastle head office and DC locations. You will be part of a larger Infrastructure team reporting to a Technical Lead who is responsible for both Infrastructure and Network teams. The role will be split betw een BAU and Project work, where you will have the opportunity to work with other areas of the business and drive change and improvement where needed. You will have the opportunity to develop your skills, experience and be exposed to Gambling and Bingo specific technologies and ways of working. Key Responsibilities Responding to technical support call escalations from the 1st and 2nd line service desk team. Installing and configuring operating systems and other applications. Maintain and upgrade the IT infrastructure across the IT estate. (Servers, Storage and End User Devices) Work on projects to drive forward change at Buzz s technology stack and produce high-quality documentation along with this. Working with the wider Infrastructure team to improve our customer experience. Participation in the on-call Rota and BAU-related activitie Your knowledge and experience You should be from a similar role with proven success and be experienced working in a quick-moving and fast-paced environment. Someone who is looking to develop themselves in a larger company and experience new systems and ways of working will be an ideal fit for this position. You will have proven experience in IT Support and Infrastructure across Cloud, Storage, Physical, and Virtual servers. Strong Skills in at least five of the following areas: Microsoft Desktop and Server Operating Systems VMware Virtualization SAN and Backup Technologies. (IBM, Commvault and Veeam preferred) Microsoft Azure Office 365 Administration Active Directory/DNS/Group Policy Physical Server troubleshooting and hardware replacement (HPE and Cisco UCS) Basic understanding of networking principles You should be: An excellent communicator, who actively listens and can collaborate with both technical and non-technical colleagues. Be able to communicate problems as you see them and what sequence of events needs to occur for a resolution to be reached. You should be someone who notices reoccurring/new problems and proactively looks to eliminate the root cause following the agreed change management process. Willing to continually develop your skills and experience whilst being ready to learn new technologies specific to the Bingo and Gambling industry. Flexible to changing demands and workloads. Work effectively as a team and alongside other teams within the IT function. Producing high-quality documentation to drive a high standard of operation within the function. Suggest new ideas for working and improvements that could be made to existing systems, taking ownership to provide solutions and documentation for proposal. Motivated and enthusiastic individual with a positive can do attitude. Microsoft MCSE / MCITP certification or demonstrable equivalent experience. Flexibility required to provide support outside of core business hours to assist in the resolution of major incidents and implementation of changes. Strong technical aptitude, with a passion for learning and driving improvement. Working knowledge of the ITIL framework Hold a full clean driving license as travel between group sites will be required.
My Client, based in Cheshire are looking for a 2nd Line Support Engineer to join their technical team. Main duties: • To offer consumers first-line help desk support. • Helping and collaborating with the team. • To conduct site inspections and offer installation and support locally. • To be able to precisely identify hardware and software issues and to be able to use remote networking and client site visits to fix the majority of client issues. • To give customers excellent customer service by making sure their issues are resolved quickly, staying in touch, and updating them on developments. • To be informed of and follow the health and safety policies and procedures of the company. • They might also be asked to perform additional tasks as needed. Benefits: • Company van including a fuel card for business use • Workplace Pension • Free Parking • 28 Days Annual Leave Personal Attributes: • Professional in demeanour • Driven to advance in their career • Adaptable and eager to learn • Capable of exhibiting strong initiative • Outstanding in communication, particularly via phone or video conference • Ambitious mindset • Professionally presented HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration • Excellent attendance
May 03, 2024
Full time
My Client, based in Cheshire are looking for a 2nd Line Support Engineer to join their technical team. Main duties: • To offer consumers first-line help desk support. • Helping and collaborating with the team. • To conduct site inspections and offer installation and support locally. • To be able to precisely identify hardware and software issues and to be able to use remote networking and client site visits to fix the majority of client issues. • To give customers excellent customer service by making sure their issues are resolved quickly, staying in touch, and updating them on developments. • To be informed of and follow the health and safety policies and procedures of the company. • They might also be asked to perform additional tasks as needed. Benefits: • Company van including a fuel card for business use • Workplace Pension • Free Parking • 28 Days Annual Leave Personal Attributes: • Professional in demeanour • Driven to advance in their career • Adaptable and eager to learn • Capable of exhibiting strong initiative • Outstanding in communication, particularly via phone or video conference • Ambitious mindset • Professionally presented HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration • Excellent attendance
We are seeking a talented Infrastructure Engineer to join our team, responsible for designing, implementing, and maintaining our IT infrastructure. We are looking for someone with a passion for innovation and a knack for optimising systems to ensure peak performance and reliability. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We'll help you build your skills and career as you work with us in a business that never stands still. That means you'll have access to: - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS My Eva - an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including - Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Pension Your tasks and responsibilities The Infrastructure Engineer role will operate in a Hybrid working arrangement with occasional travel to the Newcastle head office and DC locations. You will be part of a larger Infrastructure team reporting to a Technical Lead who is responsible for both Infrastructure and Network teams. The role will be split betw een BAU and Project work, where you will have the opportunity to work with other areas of the business and drive change and improvement where needed. You will have the opportunity to develop your skills, experience and be exposed to Gambling and Bingo specific technologies and ways of working. Key Responsibilities Responding to technical support call escalations from the 1st and 2nd line service desk team. Installing and configuring operating systems and other applications. Maintain and upgrade the IT infrastructure across the IT estate. (Servers, Storage and End User Devices) Work on projects to drive forward change at Buzz's technology stack and produce high-quality documentation along with this. Working with the wider Infrastructure team to improve our customer experience. Participation in the on-call Rota and BAU-related activitie Your knowledge and experience You should be from a similar role with proven success and be experienced working in a quick-moving and fast-paced environment. Someone who is looking to develop themselves in a larger company and experience new systems and ways of working will be an ideal fit for this position. You will have proven experience in IT Support and Infrastructure across Cloud, Storage, Physical, and Virtual servers. Strong Skills in at least five of the following areas: Microsoft Desktop and Server Operating Systems VMware Virtualization SAN and Backup Technologies. (IBM, Commvault and Veeam preferred) Microsoft Azure Office 365 Administration Active Directory/DNS/Group Policy Physical Server troubleshooting and hardware replacement (HPE and Cisco UCS) Basic understanding of networking principles You should be: An excellent communicator, who actively listens and can collaborate with both technical and non-technical colleagues. Be able to communicate problems as you see them and what sequence of events needs to occur for a resolution to be reached. You should be someone who notices reoccurring/new problems and proactively looks to eliminate the root cause following the agreed change management process. Willing to continually develop your skills and experience whilst being ready to learn new technologies specific to the Bingo and Gambling industry. Flexible to changing demands and workloads. Work effectively as a team and alongside other teams within the IT function. Producing high-quality documentation to drive a high standard of operation within the function. Suggest new ideas for working and improvements that could be made to existing systems, taking ownership to provide solutions and documentation for proposal. Motivated and enthusiastic individual with a positive 'can do' attitude. Microsoft MCSE / MCITP certification or demonstrable equivalent experience. Flexibility required to provide support outside of core business hours to assist in the resolution of major incidents and implementation of changes. Strong technical aptitude, with a passion for learning and driving improvement. Working knowledge of the ITIL framework Hold a full clean driving license as travel between group sites will be required.
May 03, 2024
Full time
We are seeking a talented Infrastructure Engineer to join our team, responsible for designing, implementing, and maintaining our IT infrastructure. We are looking for someone with a passion for innovation and a knack for optimising systems to ensure peak performance and reliability. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We'll help you build your skills and career as you work with us in a business that never stands still. That means you'll have access to: - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS My Eva - an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including - Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Pension Your tasks and responsibilities The Infrastructure Engineer role will operate in a Hybrid working arrangement with occasional travel to the Newcastle head office and DC locations. You will be part of a larger Infrastructure team reporting to a Technical Lead who is responsible for both Infrastructure and Network teams. The role will be split betw een BAU and Project work, where you will have the opportunity to work with other areas of the business and drive change and improvement where needed. You will have the opportunity to develop your skills, experience and be exposed to Gambling and Bingo specific technologies and ways of working. Key Responsibilities Responding to technical support call escalations from the 1st and 2nd line service desk team. Installing and configuring operating systems and other applications. Maintain and upgrade the IT infrastructure across the IT estate. (Servers, Storage and End User Devices) Work on projects to drive forward change at Buzz's technology stack and produce high-quality documentation along with this. Working with the wider Infrastructure team to improve our customer experience. Participation in the on-call Rota and BAU-related activitie Your knowledge and experience You should be from a similar role with proven success and be experienced working in a quick-moving and fast-paced environment. Someone who is looking to develop themselves in a larger company and experience new systems and ways of working will be an ideal fit for this position. You will have proven experience in IT Support and Infrastructure across Cloud, Storage, Physical, and Virtual servers. Strong Skills in at least five of the following areas: Microsoft Desktop and Server Operating Systems VMware Virtualization SAN and Backup Technologies. (IBM, Commvault and Veeam preferred) Microsoft Azure Office 365 Administration Active Directory/DNS/Group Policy Physical Server troubleshooting and hardware replacement (HPE and Cisco UCS) Basic understanding of networking principles You should be: An excellent communicator, who actively listens and can collaborate with both technical and non-technical colleagues. Be able to communicate problems as you see them and what sequence of events needs to occur for a resolution to be reached. You should be someone who notices reoccurring/new problems and proactively looks to eliminate the root cause following the agreed change management process. Willing to continually develop your skills and experience whilst being ready to learn new technologies specific to the Bingo and Gambling industry. Flexible to changing demands and workloads. Work effectively as a team and alongside other teams within the IT function. Producing high-quality documentation to drive a high standard of operation within the function. Suggest new ideas for working and improvements that could be made to existing systems, taking ownership to provide solutions and documentation for proposal. Motivated and enthusiastic individual with a positive 'can do' attitude. Microsoft MCSE / MCITP certification or demonstrable equivalent experience. Flexibility required to provide support outside of core business hours to assist in the resolution of major incidents and implementation of changes. Strong technical aptitude, with a passion for learning and driving improvement. Working knowledge of the ITIL framework Hold a full clean driving license as travel between group sites will be required.
My Client, a Leading Digital Defence consultancy are looking to hire a Solution Architect for their Government Client. The customer requires support to: Help solidify programme scope Ensure coherent alignment with other programmes Establish a Target Operating Model Ensure delivery teams are setup, supported and coached for success Ensure 1stline assurance of design and delivery is adequate, appropriate, effective and efficient The Solution Architect is responsible for the coherence of the end-to-end solution and will therefore: Create and maintain the "All Views" diagram to explain the Programme's scope and composition Work with the Lead Business Architect to create the Target Operating Model (TOM) and then map the TOM to a) the Programme's outputs and b) the customer's capabilities Deliver b) through working with the Capability Delivery Assessment team to define the mapping between the Programme's outputs and the customer's capabilities. This will therefore define the contribution the Programme will make to realising the vision of Capability Owners and the associated benefits (through working with closely with the Benefits Manager) Work with the Enterprise Design Team to ensure that the Programme is aligned to the Enterprise's objectives Support the Enterprise Design Authority in enabling its 2nd line assurance of the Programme and its deliverables/outputs Advise the Programme on how to partition the work into coherent themes of work Ensure and assure that each theme of work is clear about its purpose, objectives, roadmap and definitions of done and overall place within the Programme Work closely with the Programme personnel, Business Change Management, Enterprise Design and the wider business to ensure that Ways of Working and Change Management are closely integrated. Ensure that change brought about by new ways of working are understood, accepted, implemented, adopted and embedded into the business in a coherent manner to realise planned benefits and outcomes The Solution Architect is responsible for the assurance of the themes from an architecture perspective. In particular, the Solution Architect will ensure: The delivery approach is appropriate and commensurate to/with the tasks/deliverables/outputs All engineering and change dimensions have been considered in the requirements Engineering risks have been identified and are suitably mitigated and managed As necessary, the Solution Architect will also participate in Red Team reviews and remediation activities to ensure a theme or project remains on or returns to 'on track' status Location The role is London based but has no requirement to go into the office if you don't want to. Monthly overnight travel to Exeter required (One day per month). If you are interested, Please apply below!
May 03, 2024
Full time
My Client, a Leading Digital Defence consultancy are looking to hire a Solution Architect for their Government Client. The customer requires support to: Help solidify programme scope Ensure coherent alignment with other programmes Establish a Target Operating Model Ensure delivery teams are setup, supported and coached for success Ensure 1stline assurance of design and delivery is adequate, appropriate, effective and efficient The Solution Architect is responsible for the coherence of the end-to-end solution and will therefore: Create and maintain the "All Views" diagram to explain the Programme's scope and composition Work with the Lead Business Architect to create the Target Operating Model (TOM) and then map the TOM to a) the Programme's outputs and b) the customer's capabilities Deliver b) through working with the Capability Delivery Assessment team to define the mapping between the Programme's outputs and the customer's capabilities. This will therefore define the contribution the Programme will make to realising the vision of Capability Owners and the associated benefits (through working with closely with the Benefits Manager) Work with the Enterprise Design Team to ensure that the Programme is aligned to the Enterprise's objectives Support the Enterprise Design Authority in enabling its 2nd line assurance of the Programme and its deliverables/outputs Advise the Programme on how to partition the work into coherent themes of work Ensure and assure that each theme of work is clear about its purpose, objectives, roadmap and definitions of done and overall place within the Programme Work closely with the Programme personnel, Business Change Management, Enterprise Design and the wider business to ensure that Ways of Working and Change Management are closely integrated. Ensure that change brought about by new ways of working are understood, accepted, implemented, adopted and embedded into the business in a coherent manner to realise planned benefits and outcomes The Solution Architect is responsible for the assurance of the themes from an architecture perspective. In particular, the Solution Architect will ensure: The delivery approach is appropriate and commensurate to/with the tasks/deliverables/outputs All engineering and change dimensions have been considered in the requirements Engineering risks have been identified and are suitably mitigated and managed As necessary, the Solution Architect will also participate in Red Team reviews and remediation activities to ensure a theme or project remains on or returns to 'on track' status Location The role is London based but has no requirement to go into the office if you don't want to. Monthly overnight travel to Exeter required (One day per month). If you are interested, Please apply below!
Our client supply Connectivity as a Service (CaaS) solutions to businesses in the UK. They provide IT, Connectivity, Telephony & Mobile all inter- connected from one supplier, with one helpdesk and one monthly bill. We are looking for an experienced Support Engineer (2nd Line) with at least 3 years' experience within the IT support sector and be able to demonstrate a high level of competence in Active Directory, workstation and server set-up and support. They should also be comfortable with internet router configuration, soft PBX admin and mobile device management tools. Ideally, they will be open to further formal learning to gain certifications across the business product range and benefit from the associated incentives. Responsibilities To provide a five-star helpdesk experience to supported users. Inbound support request diagnosis and resolution: IT - all issues affecting workstations, servers, networks, data storage etc. Connectivity - network and router optimisation Telephony - soft PBX configuration and maintenance Mobile - wholesale portal admin; mobile device management config / admin. Monitor RMM dashboard status / alerts and apply corrective action as required. Specialist diagnosis and resolution of escalated and complex issues Fix hardware faults and install upgrades to client hardware. Identify trends adversely affecting service quality and mitigate as appropriate. Qualifications (Full sponsorship provided to study for and gain any of the below not already held) IT Support minimum 3 years' experience - essential Microsoft 365 Fundamentals (MS-900) - desirable Microsoft 365 Identity and Services (MS-100) - desirable Microsoft 365 Mobility and Security (MS-101) - desirable Managing Microsoft Teams (MS-700) - desirable Team-player with a professional, friendly, can-do attitude - essential 37.5 hours per week between 8am - 6pm Mon to Fri. Sat on-call rota: 8am-1pm Aspire Personnel Ltd acts as an employment business for interim positions and an employment agency for permanent positions. Aspire Personnel Ltd is committed to equal opportunity and diversity.
May 03, 2024
Full time
Our client supply Connectivity as a Service (CaaS) solutions to businesses in the UK. They provide IT, Connectivity, Telephony & Mobile all inter- connected from one supplier, with one helpdesk and one monthly bill. We are looking for an experienced Support Engineer (2nd Line) with at least 3 years' experience within the IT support sector and be able to demonstrate a high level of competence in Active Directory, workstation and server set-up and support. They should also be comfortable with internet router configuration, soft PBX admin and mobile device management tools. Ideally, they will be open to further formal learning to gain certifications across the business product range and benefit from the associated incentives. Responsibilities To provide a five-star helpdesk experience to supported users. Inbound support request diagnosis and resolution: IT - all issues affecting workstations, servers, networks, data storage etc. Connectivity - network and router optimisation Telephony - soft PBX configuration and maintenance Mobile - wholesale portal admin; mobile device management config / admin. Monitor RMM dashboard status / alerts and apply corrective action as required. Specialist diagnosis and resolution of escalated and complex issues Fix hardware faults and install upgrades to client hardware. Identify trends adversely affecting service quality and mitigate as appropriate. Qualifications (Full sponsorship provided to study for and gain any of the below not already held) IT Support minimum 3 years' experience - essential Microsoft 365 Fundamentals (MS-900) - desirable Microsoft 365 Identity and Services (MS-100) - desirable Microsoft 365 Mobility and Security (MS-101) - desirable Managing Microsoft Teams (MS-700) - desirable Team-player with a professional, friendly, can-do attitude - essential 37.5 hours per week between 8am - 6pm Mon to Fri. Sat on-call rota: 8am-1pm Aspire Personnel Ltd acts as an employment business for interim positions and an employment agency for permanent positions. Aspire Personnel Ltd is committed to equal opportunity and diversity.
Our client are an investment management firm with multiple offices in the UK. They are currently looking for a Senior level engineer, coming from a MS support background to carry out internal support and project work to a growing customer base. You will be reporting to the IT Manager and working within a close knit team of 1st and 2nd level support engineers. You will be the 3rd level support escalation point and carry out ad-hoc project work. You will have the following skills and experience; 5+ years' of the following: Windows Support experience VMware Azure Office 365 MS Tunes This is a busy environment with plenty of challenges!
May 03, 2024
Full time
Our client are an investment management firm with multiple offices in the UK. They are currently looking for a Senior level engineer, coming from a MS support background to carry out internal support and project work to a growing customer base. You will be reporting to the IT Manager and working within a close knit team of 1st and 2nd level support engineers. You will be the 3rd level support escalation point and carry out ad-hoc project work. You will have the following skills and experience; 5+ years' of the following: Windows Support experience VMware Azure Office 365 MS Tunes This is a busy environment with plenty of challenges!
We have a fantastic opportunity for a 2nd Line Infrastructure Engineer to join our fantastic SME Financial Services client. This is an excellent opportunity to work for a values driven business who are going through an exciting period of growth and transformation. This role covers both BAU support as well as having the opportunity to work in projects. Our client offers excellent career progression with a promote from within policy. They also offer excellent professional development with time and funds provided to support your professional development across relevant technical areas. Duties include but are not restricted to; Test, Install, maintain, upgrade and continuously improve infrastructure hardware and software. Ensure the technology Infrastructure systems operate efficiently in accordance to agreed service availability metrics. Ensuring software is kept up to date and aligned with software patching policy. Ensure adequate backups are taken and maintained in accordance with documented operational reliance recovery timescales. Create, update and review documentation following our systems library process. Identify and manage risks. Work alongside other technology teams on problems and Incidents. Work with Service Assurance on PIRs. Assist with project workstreams and BAU tasks where required. Be part of the on-call rota (1 week in 5, covering 7 full days - for P1/P2 incidents only) Experience required Minimum 3+ years' experience of working within a Technology Infrastructure engineer role or similar. ITIL Foundation would be highly desirable. A keen interest & understanding of Infrastructure technologies is advantageous. Training and relevant certification would be provided. Technical Competencies Server Virtualisation Citrix Networking Firewalls Monitoring Operating systems including Windows & Linux Wide area networks Microsoft Exchange Microsoft active directory administration Backup and disaster recovery This is an excellent opportunity to work for a values driven business who are going through an exciting period of growth and transformation. This role covers both BAU support as well as having the opportunity to work in projects. Our client offers excellent career progression with a promote from within policy. They also offer excellent professional development with time and funds provided to support your professional development across relevant technical areas. Duties include but are not restricted to; Test, Install, maintain, upgrade and continuously improve infrastructure hardware and software. Ensure the technology Infrastructure systems operate efficiently in accordance to agreed service availability metrics. Ensuring software is kept up to date and aligned with software patching policy. Ensure adequate backups are taken and maintained in accordance with documented operational reliance recovery timescales. Create, update and review documentation following our systems library process. Identify and manage risks. Work alongside other technology teams on problems and Incidents. Work with Service Assurance on PIRs. Assist with project workstreams and BAU tasks where required. Be part of the on-call rota (1 week in 5, covering 7 full days - for P1/P2 incidents only) Experience required Minimum 3+ years' experience of working within a Technology Infrastructure engineer role or similar. ITIL Foundation would be highly desirable. A keen interest & understanding of Infrastructure technologies is advantageous. Training and relevant certification would be provided. Technical Competencies Server Virtualisation Citrix Networking Firewalls Monitoring Operating systems including Windows & Linux Wide area networks Microsoft Exchange Microsoft active directory administration Backup and disaster recovery
May 03, 2024
Full time
We have a fantastic opportunity for a 2nd Line Infrastructure Engineer to join our fantastic SME Financial Services client. This is an excellent opportunity to work for a values driven business who are going through an exciting period of growth and transformation. This role covers both BAU support as well as having the opportunity to work in projects. Our client offers excellent career progression with a promote from within policy. They also offer excellent professional development with time and funds provided to support your professional development across relevant technical areas. Duties include but are not restricted to; Test, Install, maintain, upgrade and continuously improve infrastructure hardware and software. Ensure the technology Infrastructure systems operate efficiently in accordance to agreed service availability metrics. Ensuring software is kept up to date and aligned with software patching policy. Ensure adequate backups are taken and maintained in accordance with documented operational reliance recovery timescales. Create, update and review documentation following our systems library process. Identify and manage risks. Work alongside other technology teams on problems and Incidents. Work with Service Assurance on PIRs. Assist with project workstreams and BAU tasks where required. Be part of the on-call rota (1 week in 5, covering 7 full days - for P1/P2 incidents only) Experience required Minimum 3+ years' experience of working within a Technology Infrastructure engineer role or similar. ITIL Foundation would be highly desirable. A keen interest & understanding of Infrastructure technologies is advantageous. Training and relevant certification would be provided. Technical Competencies Server Virtualisation Citrix Networking Firewalls Monitoring Operating systems including Windows & Linux Wide area networks Microsoft Exchange Microsoft active directory administration Backup and disaster recovery This is an excellent opportunity to work for a values driven business who are going through an exciting period of growth and transformation. This role covers both BAU support as well as having the opportunity to work in projects. Our client offers excellent career progression with a promote from within policy. They also offer excellent professional development with time and funds provided to support your professional development across relevant technical areas. Duties include but are not restricted to; Test, Install, maintain, upgrade and continuously improve infrastructure hardware and software. Ensure the technology Infrastructure systems operate efficiently in accordance to agreed service availability metrics. Ensuring software is kept up to date and aligned with software patching policy. Ensure adequate backups are taken and maintained in accordance with documented operational reliance recovery timescales. Create, update and review documentation following our systems library process. Identify and manage risks. Work alongside other technology teams on problems and Incidents. Work with Service Assurance on PIRs. Assist with project workstreams and BAU tasks where required. Be part of the on-call rota (1 week in 5, covering 7 full days - for P1/P2 incidents only) Experience required Minimum 3+ years' experience of working within a Technology Infrastructure engineer role or similar. ITIL Foundation would be highly desirable. A keen interest & understanding of Infrastructure technologies is advantageous. Training and relevant certification would be provided. Technical Competencies Server Virtualisation Citrix Networking Firewalls Monitoring Operating systems including Windows & Linux Wide area networks Microsoft Exchange Microsoft active directory administration Backup and disaster recovery
Butler Rose is looking for a proactive and customer-focused IT Support Technician to join a friendly team to provide 1st and 2nd line IT support. The successful candidate will offer excellent customer service on various computer applications and platforms. You will troubleshoot issues, provide advice on appropriate actions, and assist with general duties assigned by the IT department. Key Responsibilities: Receive, log, prioritise, allocate, and resolve Service Desk/Remote Managed Service alerts/calls from end users. Discuss reported problems with customers, gather relevant information, and guide customers through diagnostic procedures to identify the root cause of issues. Escalate unresolved incidents to internal resolver teams and third-party suppliers. Keep end customers informed of the status and progress of incidents and requests in a timely manner. Research, isolate, and resolve routine customer problems, escalating more complex issues to internal resolver teams and third-party suppliers. Handle all calls in accordance with defined Service Level Agreements and current Customer Service procedures. Utilise Service Desk/Remote Management tools, reference materials, and other resources effectively to aid problem resolution. Build, configure, and deploy new desktops, laptops, mobile devices, and peripherals. Collaborate with Senior Engineers on projects when necessary. Experience Required: Previous experience working in a Service Desk environment. Excellent organisational and communication skills, and a professional telephone manner. Basic User & Security Group Active Directory administration. Strong knowledge of Microsoft-based operating systems, particularly Windows 10 OS and Office 365. Experience in using and troubleshooting Outlook 2016 within a network environment. Experience supporting and administering Android and iOS devices. Knowledge and experience in supporting MAC OS related operating systems and hardware. Experience administering remote access software (e.g., LogMeIn). Experience in network troubleshooting with WAN, LAN, VoIP (CISCO), Video, and Audio conferencing. Customer-focused, team-oriented with a positive attitude and a '1st time right' mentality. Desirable Knowledge/Skills: ITIL V3 qualified to foundation level. MCITP - Microsoft Certified IT Professional. Knowledge of a broad range of technologies. Good knowledge of industry best practices and methodologies. Experience liaising with business areas to understand priorities and associated impacts. Excellent benefits package with some hybrid working available To Apply: Please submit your CV showcasing the required experience for the vacancy. We look forward to receiving your application. Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
May 03, 2024
Full time
Butler Rose is looking for a proactive and customer-focused IT Support Technician to join a friendly team to provide 1st and 2nd line IT support. The successful candidate will offer excellent customer service on various computer applications and platforms. You will troubleshoot issues, provide advice on appropriate actions, and assist with general duties assigned by the IT department. Key Responsibilities: Receive, log, prioritise, allocate, and resolve Service Desk/Remote Managed Service alerts/calls from end users. Discuss reported problems with customers, gather relevant information, and guide customers through diagnostic procedures to identify the root cause of issues. Escalate unresolved incidents to internal resolver teams and third-party suppliers. Keep end customers informed of the status and progress of incidents and requests in a timely manner. Research, isolate, and resolve routine customer problems, escalating more complex issues to internal resolver teams and third-party suppliers. Handle all calls in accordance with defined Service Level Agreements and current Customer Service procedures. Utilise Service Desk/Remote Management tools, reference materials, and other resources effectively to aid problem resolution. Build, configure, and deploy new desktops, laptops, mobile devices, and peripherals. Collaborate with Senior Engineers on projects when necessary. Experience Required: Previous experience working in a Service Desk environment. Excellent organisational and communication skills, and a professional telephone manner. Basic User & Security Group Active Directory administration. Strong knowledge of Microsoft-based operating systems, particularly Windows 10 OS and Office 365. Experience in using and troubleshooting Outlook 2016 within a network environment. Experience supporting and administering Android and iOS devices. Knowledge and experience in supporting MAC OS related operating systems and hardware. Experience administering remote access software (e.g., LogMeIn). Experience in network troubleshooting with WAN, LAN, VoIP (CISCO), Video, and Audio conferencing. Customer-focused, team-oriented with a positive attitude and a '1st time right' mentality. Desirable Knowledge/Skills: ITIL V3 qualified to foundation level. MCITP - Microsoft Certified IT Professional. Knowledge of a broad range of technologies. Good knowledge of industry best practices and methodologies. Experience liaising with business areas to understand priorities and associated impacts. Excellent benefits package with some hybrid working available To Apply: Please submit your CV showcasing the required experience for the vacancy. We look forward to receiving your application. Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
In Technology Group Limited
Stoke-on-trent, Staffordshire
Role: 3rd Line IT Support Engineer Location: Stoke Salary: £35,000 - £40,000 + Benefits Interviewing Immediately - Apply Now Do you want to work for one of the best MSP's in Stoke? They work in a modern office with a fantastic working environment. Ideal candidates will have experience working with a wide skillset and have a thirst for technologies. In this position you will be exposed to O365, Veeam, VMWare and much more. Again, technical skills are a must, but we are looking for someone who can take ownership of a position and always looking to step up their IT career! Please do not waste any time and apply below, we are moving fast with this vacancy! Main Benefits: Bonus Scheme 31 days holiday + Bank holidays Pension scheme Private Healthcare Working with the latest technology in the market Essential Skills: - Windows Server VMWare / Hyper-V Office 365 / Azure Networking - Firewalls/Routers/Switches Backup and Disaster Recovery Software SANs Storage Desirable: Previous experience at an MSP The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 03, 2024
Full time
Role: 3rd Line IT Support Engineer Location: Stoke Salary: £35,000 - £40,000 + Benefits Interviewing Immediately - Apply Now Do you want to work for one of the best MSP's in Stoke? They work in a modern office with a fantastic working environment. Ideal candidates will have experience working with a wide skillset and have a thirst for technologies. In this position you will be exposed to O365, Veeam, VMWare and much more. Again, technical skills are a must, but we are looking for someone who can take ownership of a position and always looking to step up their IT career! Please do not waste any time and apply below, we are moving fast with this vacancy! Main Benefits: Bonus Scheme 31 days holiday + Bank holidays Pension scheme Private Healthcare Working with the latest technology in the market Essential Skills: - Windows Server VMWare / Hyper-V Office 365 / Azure Networking - Firewalls/Routers/Switches Backup and Disaster Recovery Software SANs Storage Desirable: Previous experience at an MSP The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Radius is seeking a strong technical support Engineer for our client. This is an internal support role (BAU / Project work). £50K £2300 on call + overtime 10% Non contributed Pension £3368 Travel Allowance £8000 Bonus - Paid 100% out. you must have good experience around on-prem and cloud technologies such as: All MS Windows based systems and applications including Office365, Azure, Teams, Exchange online, Windows Operating systems and Active Directory. MS PowerShell administration (in Depth Knowledge and Experience) All Office products Windows 10 Sharepoint Windows 10 enterprise and EDR Anti Virus and malware applications Desirable Technologies but you will learn on the job: VMware / Hyer-V Intune, teams, Sharepoaint Exhange Server deployment, backup and recovery (VEEAM) using VMware and Centralized compute/storage. Support and administration of all remote/security/web systems Incl: SSL VPN, Firewall/IDS (Fortinet), Proxy, RSA etc
May 03, 2024
Full time
Radius is seeking a strong technical support Engineer for our client. This is an internal support role (BAU / Project work). £50K £2300 on call + overtime 10% Non contributed Pension £3368 Travel Allowance £8000 Bonus - Paid 100% out. you must have good experience around on-prem and cloud technologies such as: All MS Windows based systems and applications including Office365, Azure, Teams, Exchange online, Windows Operating systems and Active Directory. MS PowerShell administration (in Depth Knowledge and Experience) All Office products Windows 10 Sharepoint Windows 10 enterprise and EDR Anti Virus and malware applications Desirable Technologies but you will learn on the job: VMware / Hyer-V Intune, teams, Sharepoaint Exhange Server deployment, backup and recovery (VEEAM) using VMware and Centralized compute/storage. Support and administration of all remote/security/web systems Incl: SSL VPN, Firewall/IDS (Fortinet), Proxy, RSA etc
3rd Line Support Engineer - Brighouse - up to £40k My client is looking for a 3rd Line Engineer to resolve complicated technical issues that have been escalated to from 1st and 2nd Line Engineers, while providing excellent customer service to clients throughout. Any team leading experience would be an adantage. Key Tasks and Responsibilities Responsible for troubleshooting any technical issues that have been escalated through the helpdesk. Act as troubleshooting lead for high level technical issues, high priority tickets and MSO's Visit client's sites as and when required Manage own time effectively and ensure all time spent on client jobs is logged Ability to report at all levels in the chain of command See Technical Escalations through from beginning to end Escalating tickets that need 3rd line resource into 3rd line queue and resolving Escalating tickets to Ops team in good time where required to ensure satisfactory resolution Maintaining the 3rd line and escalations queue to resolve issues as quickly as possible Logging troubleshooting and ticket notes accurately and in good time to ensure everyone has visibility of actions completed Communicate accurately and within good time both internally and externally Flag areas of risk / improvement within the firm if identified Train other members of the team in all things technical Provide out of hours technical support to clients (typically 1 in 3 weekends) Must have: Hands-on experience with Virtualization technologies including the setup and maintenance of Windows VMs (VMWare, Hyper-V) Cloud technologies and concepts (order of importance 1. RDS, 2. Azure 3. Citrix) Expert, hands-on networking experience in configuring and maintaining routers, firewalls, and switches Desktop and application support (Windows 7/10, Microsoft Office and bespoke application troubleshooting) Administration and setup of Windows Server 2012/2016/2019/2022 Wifi Solutions Exchange and 365 tenant administration Please send your CV for further information.
May 03, 2024
Full time
3rd Line Support Engineer - Brighouse - up to £40k My client is looking for a 3rd Line Engineer to resolve complicated technical issues that have been escalated to from 1st and 2nd Line Engineers, while providing excellent customer service to clients throughout. Any team leading experience would be an adantage. Key Tasks and Responsibilities Responsible for troubleshooting any technical issues that have been escalated through the helpdesk. Act as troubleshooting lead for high level technical issues, high priority tickets and MSO's Visit client's sites as and when required Manage own time effectively and ensure all time spent on client jobs is logged Ability to report at all levels in the chain of command See Technical Escalations through from beginning to end Escalating tickets that need 3rd line resource into 3rd line queue and resolving Escalating tickets to Ops team in good time where required to ensure satisfactory resolution Maintaining the 3rd line and escalations queue to resolve issues as quickly as possible Logging troubleshooting and ticket notes accurately and in good time to ensure everyone has visibility of actions completed Communicate accurately and within good time both internally and externally Flag areas of risk / improvement within the firm if identified Train other members of the team in all things technical Provide out of hours technical support to clients (typically 1 in 3 weekends) Must have: Hands-on experience with Virtualization technologies including the setup and maintenance of Windows VMs (VMWare, Hyper-V) Cloud technologies and concepts (order of importance 1. RDS, 2. Azure 3. Citrix) Expert, hands-on networking experience in configuring and maintaining routers, firewalls, and switches Desktop and application support (Windows 7/10, Microsoft Office and bespoke application troubleshooting) Administration and setup of Windows Server 2012/2016/2019/2022 Wifi Solutions Exchange and 365 tenant administration Please send your CV for further information.