We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd/3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and Servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 03, 2024
Full time
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd/3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and Servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd / 3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 03, 2024
Full time
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd / 3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Proactive Maintenance Lead / 2nd / 3rd Line Support Location: Maidstone Salary: Up to 36k, Depending on Experience Does Proactive Maintenance interest you? Would you like to progress your Cyber Security Skills? Would you like a role that will progress to managing your own small team? We are looking for a Proactive Maintenance Lead. As the cornerstone of our proactive maintenance team, you will ensure the optimal performance, reliability, and security of our IT systems. This role involves a unique blend of high-end 2nd line and 3rd line technical support, leadership, and strategic planning capabilities. You will drive initiatives to identify and mitigate potential issues before they affect our operations, lead a small team of engineers, and contribute to the continuous improvement of our IT landscape. Key Responsibilities: System Monitoring and Maintenance: Conduct regular checks on IT systems to proactively identify and address issues. Performance Optimisation: Develop and implement strategies to enhance system performance and reliability. Incident Management: Take the lead on complex technical issues, offering expertise in troubleshooting and resolution. Team Leadership: Mentor and guide a team of IT professionals, promoting a proactive maintenance culture. Process Improvement: Evaluate and refine maintenance processes and procedures to enhance efficiency. Security Oversight: Ensure the integrity and security of systems in compliance with industry standards. Project Management: Oversee projects related to system upgrades and enhancements, from planning to execution. Stakeholder Communication: Liaise with IT teams and stakeholders to ensure maintenance activities align with business objectives. Essential Skills and Experience: Strong background in proactive system maintenance, with proficiency in high-end 2nd line and 3rd line support. Comprehensive knowledge of network infrastructure, server environments, virtualization technologies, and security protocols. Skilled in Microsoft Windows environments, Active Directory, and cloud technologies. Proven track record of leading and developing technical teams. Exceptional problem-solving, analytical, and decision-making skills. Effective communication and interpersonal abilities Desirable Qualifications: Certifications in CompTIA, ITIL, Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Professional (CCNP), or related fields. Experience in managing IT projects and driving process improvements. Additional Requirements: Experience with SSL certificates, domain renewals, and backup and replication software (Veeam preferred). An enthusiastic approach towards automating tasks and self-study on the latest technologies. A keen interest in all areas of Cyber Security, with a desire to develop expertise. Willingness to liaise with third parties, including attending conferences around the country, albeit infrequently. This role offers an exceptional opportunity to play a critical part in maintaining and enhancing the IT infrastructure, ensuring its performance, reliability, and security. If you are a dedicated IT professional with a passion for proactive maintenance and continuous improvement, we would love to hear from you
May 03, 2024
Full time
Proactive Maintenance Lead / 2nd / 3rd Line Support Location: Maidstone Salary: Up to 36k, Depending on Experience Does Proactive Maintenance interest you? Would you like to progress your Cyber Security Skills? Would you like a role that will progress to managing your own small team? We are looking for a Proactive Maintenance Lead. As the cornerstone of our proactive maintenance team, you will ensure the optimal performance, reliability, and security of our IT systems. This role involves a unique blend of high-end 2nd line and 3rd line technical support, leadership, and strategic planning capabilities. You will drive initiatives to identify and mitigate potential issues before they affect our operations, lead a small team of engineers, and contribute to the continuous improvement of our IT landscape. Key Responsibilities: System Monitoring and Maintenance: Conduct regular checks on IT systems to proactively identify and address issues. Performance Optimisation: Develop and implement strategies to enhance system performance and reliability. Incident Management: Take the lead on complex technical issues, offering expertise in troubleshooting and resolution. Team Leadership: Mentor and guide a team of IT professionals, promoting a proactive maintenance culture. Process Improvement: Evaluate and refine maintenance processes and procedures to enhance efficiency. Security Oversight: Ensure the integrity and security of systems in compliance with industry standards. Project Management: Oversee projects related to system upgrades and enhancements, from planning to execution. Stakeholder Communication: Liaise with IT teams and stakeholders to ensure maintenance activities align with business objectives. Essential Skills and Experience: Strong background in proactive system maintenance, with proficiency in high-end 2nd line and 3rd line support. Comprehensive knowledge of network infrastructure, server environments, virtualization technologies, and security protocols. Skilled in Microsoft Windows environments, Active Directory, and cloud technologies. Proven track record of leading and developing technical teams. Exceptional problem-solving, analytical, and decision-making skills. Effective communication and interpersonal abilities Desirable Qualifications: Certifications in CompTIA, ITIL, Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Professional (CCNP), or related fields. Experience in managing IT projects and driving process improvements. Additional Requirements: Experience with SSL certificates, domain renewals, and backup and replication software (Veeam preferred). An enthusiastic approach towards automating tasks and self-study on the latest technologies. A keen interest in all areas of Cyber Security, with a desire to develop expertise. Willingness to liaise with third parties, including attending conferences around the country, albeit infrequently. This role offers an exceptional opportunity to play a critical part in maintaining and enhancing the IT infrastructure, ensuring its performance, reliability, and security. If you are a dedicated IT professional with a passion for proactive maintenance and continuous improvement, we would love to hear from you
Reporting to the IT Infrastructure & Security Manager, the Systems Engineer is part of the infrastructure team within the Vision Express IT team. They support and maintain the Vision Express Network and Server Infrastructure, ensuring maximum uptime, availability and adherence to IT Policies and Processes.You will offer 3rd line IT infrastructure support across all locations, including Stores, Head Office, Tech Centre and Azure virtual workloads. Coverage includes core business operation hours and out-of-hours 24x7 on-call service for priority issues. Providing proactive support and maintenance, system monitoring, backups and capacity planning for on-premises, hosted and cloud environments for 200+ Servers and 1700+ Network devices. You will be responding to incidents logged directly or escalated from 2nd line support teams, the Systems Engineers are the custodians of the network, IT infrastructure, identify management, operating systems, physical and virtual servers, hosting and system security. Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you!Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Key Responsibilities of the Role: •Provide 2nd and 3rd Line support as defined by the Information Technology Infrastructure Library (ITIL)•Provide 3rd Line support, as defined by the Information Technology Infrastructure Library (ITIL), for internal systems where no external vendor support is available or is not required for the nature of the incident. •Analysis of the network infrastructure ensuring system monitoring alerts are responded to in line with the KPIs as defined by the Operational or Service Level agreements.•Provide a 2nd and 3rd Line support of the functional running of the IT infrastructure application stack, which includes but is not limited to:1.ManageEngine - used by Vision Express IT Support, Facilities and Projects teams to facilitate the logging and managing of problems, incidents, changes, and tasks.2.SolarWinds - used by the IT Support teams to monitor the status and health of the Vision Express network devices, applications and server hardware as used with SCC, Stores and Technical Centre3.Bitdefender - used to protect all IT user endpoints, applications, and services from security breaches, including malware attacks, viruses, phishing, and inappropriate web content. 4.CommVault - used to provide back and recovery of all user data applications and IT infrastructure stored on the Vision Express IT infrastructure.5.Endpoint Manager - used by the Vision Express IT support teams to provide remote IT support to the Vision Express SCC, Stores and Technical Centre6.Password Manager - used by the Vision Express IT support teams to securely manage Passwords and Confidential data encryption keys.7.vCentre - management of the VMware virtual server environment.8.ADAudit - Active Directory Auditing •Provide 2nd and 3rd Line support for all the business's physical and virtual IT assets, as used by the Vision Express IT Support teams, business Application Owners and End Users from across SCC, Stores and Technical Centre, which includes but is not limited to:1.Server hardware and network devices required for the IT Infrastructure located at SCC, Stores, Technical Centre, and our Disaster Recovery site located in Manchester.2.The VMware Virtual server environment3.Data stores and backup devices (NetApp/Comvault)4.Azure Infrastructure5.Microsoft 365 Applications and SSO Anything else you should know? •Pension scheme•Life Assurance•Free eyewear annually with eligibility from day one of joining us!•Free parking for all Vision Express colleagues•Opportunities to get involved in the OneSight EssilorLuxottica Foundation•Discounts for friends and family•Employee Assistant Program offering confidential support and advice on everything from financial support to emotional support and everything in-between•33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday•Flexible health related benefits, such as; Health Cash plan, Additional Life cover, Critical Illness cover and Dental Plan•Opportunities to join a company wide community with peer to peer knowledge, sharing and collaborating through our internal channels•Flexible lifestyle benefits, such as; Gymflex, Dining Cards, Discounted Travel Insurance, Experience Days, and even discounted bicycles through our Cycle to Work Scheme•And so much more!
May 02, 2024
Full time
Reporting to the IT Infrastructure & Security Manager, the Systems Engineer is part of the infrastructure team within the Vision Express IT team. They support and maintain the Vision Express Network and Server Infrastructure, ensuring maximum uptime, availability and adherence to IT Policies and Processes.You will offer 3rd line IT infrastructure support across all locations, including Stores, Head Office, Tech Centre and Azure virtual workloads. Coverage includes core business operation hours and out-of-hours 24x7 on-call service for priority issues. Providing proactive support and maintenance, system monitoring, backups and capacity planning for on-premises, hosted and cloud environments for 200+ Servers and 1700+ Network devices. You will be responding to incidents logged directly or escalated from 2nd line support teams, the Systems Engineers are the custodians of the network, IT infrastructure, identify management, operating systems, physical and virtual servers, hosting and system security. Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you!Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Key Responsibilities of the Role: •Provide 2nd and 3rd Line support as defined by the Information Technology Infrastructure Library (ITIL)•Provide 3rd Line support, as defined by the Information Technology Infrastructure Library (ITIL), for internal systems where no external vendor support is available or is not required for the nature of the incident. •Analysis of the network infrastructure ensuring system monitoring alerts are responded to in line with the KPIs as defined by the Operational or Service Level agreements.•Provide a 2nd and 3rd Line support of the functional running of the IT infrastructure application stack, which includes but is not limited to:1.ManageEngine - used by Vision Express IT Support, Facilities and Projects teams to facilitate the logging and managing of problems, incidents, changes, and tasks.2.SolarWinds - used by the IT Support teams to monitor the status and health of the Vision Express network devices, applications and server hardware as used with SCC, Stores and Technical Centre3.Bitdefender - used to protect all IT user endpoints, applications, and services from security breaches, including malware attacks, viruses, phishing, and inappropriate web content. 4.CommVault - used to provide back and recovery of all user data applications and IT infrastructure stored on the Vision Express IT infrastructure.5.Endpoint Manager - used by the Vision Express IT support teams to provide remote IT support to the Vision Express SCC, Stores and Technical Centre6.Password Manager - used by the Vision Express IT support teams to securely manage Passwords and Confidential data encryption keys.7.vCentre - management of the VMware virtual server environment.8.ADAudit - Active Directory Auditing •Provide 2nd and 3rd Line support for all the business's physical and virtual IT assets, as used by the Vision Express IT Support teams, business Application Owners and End Users from across SCC, Stores and Technical Centre, which includes but is not limited to:1.Server hardware and network devices required for the IT Infrastructure located at SCC, Stores, Technical Centre, and our Disaster Recovery site located in Manchester.2.The VMware Virtual server environment3.Data stores and backup devices (NetApp/Comvault)4.Azure Infrastructure5.Microsoft 365 Applications and SSO Anything else you should know? •Pension scheme•Life Assurance•Free eyewear annually with eligibility from day one of joining us!•Free parking for all Vision Express colleagues•Opportunities to get involved in the OneSight EssilorLuxottica Foundation•Discounts for friends and family•Employee Assistant Program offering confidential support and advice on everything from financial support to emotional support and everything in-between•33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday•Flexible health related benefits, such as; Health Cash plan, Additional Life cover, Critical Illness cover and Dental Plan•Opportunities to join a company wide community with peer to peer knowledge, sharing and collaborating through our internal channels•Flexible lifestyle benefits, such as; Gymflex, Dining Cards, Discounted Travel Insurance, Experience Days, and even discounted bicycles through our Cycle to Work Scheme•And so much more!
Proactive Maintenance Lead / 2nd / 3rd Line Support Location: Maidstone S alary: Up to £36k, Depending on Experience Does Proactive Maintenance interest you? Would you like to progress your Cyber Security Skills? Would you like a role that will progress to managing your own small team? We are looking for a Proactive Maintenance Lead. As the cornerstone of our proactive maintenance team, you will ensure the optimal performance, reliability, and security of our IT systems. This role involves a unique blend of high-end 2nd line and 3rd line technical support, leadership, and strategic planning capabilities. You will drive initiatives to identify and mitigate potential issues before they affect our operations, lead a small team of engineers, and contribute to the continuous improvement of our IT landscape. Key Responsibilities: System Monitoring and Maintenance: Conduct regular checks on IT systems to proactively identify and address issues. Performance Optimisation: Develop and implement strategies to enhance system performance and reliability. Incident Management: Take the lead on complex technical issues, offering expertise in troubleshooting and resolution. Team Leadership: Mentor and guide a team of IT professionals, promoting a proactive maintenance culture. Process Improvement: Evaluate and refine maintenance processes and procedures to enhance efficiency. Security Oversight: Ensure the integrity and security of systems in compliance with industry standards. Project Management: Oversee projects related to system upgrades and enhancements, from planning to execution. Stakeholder Communication: Liaise with IT teams and stakeholders to ensure maintenance activities align with business objectives. Essential Skills and Experience: Strong background in proactive system maintenance, with proficiency in high-end 2nd line and 3rd line support. Comprehensive knowledge of network infrastructure, server environments, virtualization technologies, and security protocols. Skilled in Microsoft Windows environments, Active Directory, and cloud technologies. Proven track record of leading and developing technical teams. Exceptional problem-solving, analytical, and decision-making skills. Effective communication and interpersonal abilities Desirable Qualifications: Certifications in CompTIA, ITIL, Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Professional (CCNP), or related fields. Experience in managing IT projects and driving process improvements. Additional Requirements: Experience with SSL certificates, domain renewals, and backup and replication software (Veeam preferred). An enthusiastic approach towards automating tasks and self-study on the latest technologies. A keen interest in all areas of Cyber Security, with a desire to develop expertise. Willingness to liaise with third parties, including attending conferences around the country, albeit infrequently. This role offers an exceptional opportunity to play a critical part in maintaining and enhancing the IT infrastructure, ensuring its performance, reliability, and security. If you are a dedicated IT professional with a passion for proactive maintenance and continuous improvement, we would love to hear from you
May 02, 2024
Full time
Proactive Maintenance Lead / 2nd / 3rd Line Support Location: Maidstone S alary: Up to £36k, Depending on Experience Does Proactive Maintenance interest you? Would you like to progress your Cyber Security Skills? Would you like a role that will progress to managing your own small team? We are looking for a Proactive Maintenance Lead. As the cornerstone of our proactive maintenance team, you will ensure the optimal performance, reliability, and security of our IT systems. This role involves a unique blend of high-end 2nd line and 3rd line technical support, leadership, and strategic planning capabilities. You will drive initiatives to identify and mitigate potential issues before they affect our operations, lead a small team of engineers, and contribute to the continuous improvement of our IT landscape. Key Responsibilities: System Monitoring and Maintenance: Conduct regular checks on IT systems to proactively identify and address issues. Performance Optimisation: Develop and implement strategies to enhance system performance and reliability. Incident Management: Take the lead on complex technical issues, offering expertise in troubleshooting and resolution. Team Leadership: Mentor and guide a team of IT professionals, promoting a proactive maintenance culture. Process Improvement: Evaluate and refine maintenance processes and procedures to enhance efficiency. Security Oversight: Ensure the integrity and security of systems in compliance with industry standards. Project Management: Oversee projects related to system upgrades and enhancements, from planning to execution. Stakeholder Communication: Liaise with IT teams and stakeholders to ensure maintenance activities align with business objectives. Essential Skills and Experience: Strong background in proactive system maintenance, with proficiency in high-end 2nd line and 3rd line support. Comprehensive knowledge of network infrastructure, server environments, virtualization technologies, and security protocols. Skilled in Microsoft Windows environments, Active Directory, and cloud technologies. Proven track record of leading and developing technical teams. Exceptional problem-solving, analytical, and decision-making skills. Effective communication and interpersonal abilities Desirable Qualifications: Certifications in CompTIA, ITIL, Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Professional (CCNP), or related fields. Experience in managing IT projects and driving process improvements. Additional Requirements: Experience with SSL certificates, domain renewals, and backup and replication software (Veeam preferred). An enthusiastic approach towards automating tasks and self-study on the latest technologies. A keen interest in all areas of Cyber Security, with a desire to develop expertise. Willingness to liaise with third parties, including attending conferences around the country, albeit infrequently. This role offers an exceptional opportunity to play a critical part in maintaining and enhancing the IT infrastructure, ensuring its performance, reliability, and security. If you are a dedicated IT professional with a passion for proactive maintenance and continuous improvement, we would love to hear from you
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd / 3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 01, 2024
Full time
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd / 3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Introduction Elis, a leader in circular services, allows businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us, our clients and our planet. We are looking for an IT Support Engineer who will work as part of the Support team, you will resolve the escalated calls from the IT Service Desk or Management and act as a conduit between the Support and Infrastructure Team. The ideal candidate will have a solid foundation in IT Infrastructure and be capable of assisting with third-line escalations and projects, in addition to performing regular support tasks. They will serve as a mentor to the Support and Service Desk teams, helping to enhance skills and provide training in new technologies. The individual in this role will have outstanding interpersonal and problem-solving abilities and must communicate effectively, both in writing and verbally, using clear and appropriate language. The candidate should be adept at managing challenging customer interactions while maintaining composure and professionalism at all times. This role is suited for an experienced support engineer, wanting to progress to Infrastructure or Project work. Role responsibilities and summary Provide effective and friendly customer service to internal staff, throughout their support journey with IT Ensure overall performance & targets are met and reporting any issues to your team leader / manager Ensure day to day running of key systems and their components (servers, networks, applications and dependencies) Analysis and investigation to identify root cause of incidents, including major incidents. Handle and resolve calls for Request Fulfullment Ensure resources are prioritised to resolve incidents/ request fulfullment in the most appropriate order, based on business needs Proactively identify and resolve problems and known errors, thus minimising incident occurrences Working to the agreed Service Level Agreements Using the Service Desk software for managing Incidents, Requests, Changes and Problems as per the procedures set out. Working within the rules as defined within the change control policy. Following the documented escalation procedures. Identify opportunities to improve the efficiency of processes as well as working to find new ways to improve customer service Accurate recording of resolution & closure details and monitoring resolution progress. • Assist IT Projects working off site throughout the UK when required • Ability to work on your own initiative, organise your own workload and prioritise effectively, as well as working as part of a team. • Other, general duties as required What will make you stand out? Three years prior experience working within 2nd line Support Two years exposure/experience in 3rd line Infrastructure Work Ability to mentor and train colleagues Excellent customer service and communication skills, with the ability to work under pressure and deal with customers and colleagues in a professional manner Strong LAN/WAN troubleshooting skills, knowledge of switch configuration, VLANs, VPNs, DNS, DHCP Good Windows Server troubleshooting skills Good Office 365 knowledge Strong use and knowledge of MS Active Directory Basic Powershell ability (it is expected you would be able to run your own queries as a minimum) Apptitude and strong problem solving skills The ability to work on your own initiative, organise your own workload and prioritise effectively, as well as working as part of a team Flexibility / adaptability to cope with change Be able to liaise effectively with third party service and support providers Have the ability to understand new technology Familiar with working within an ITIL environment Knowledge of Intune, MDM, Azure Active Directory and Autopilot Experience in using call logging systems Expereince of Citrix XenApp and Thin Client Enviroments What's on offer? A competitive Salary of circa £30,000.00 along with an exciting career with a company that supports development and ambition.
May 01, 2024
Full time
Introduction Elis, a leader in circular services, allows businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us, our clients and our planet. We are looking for an IT Support Engineer who will work as part of the Support team, you will resolve the escalated calls from the IT Service Desk or Management and act as a conduit between the Support and Infrastructure Team. The ideal candidate will have a solid foundation in IT Infrastructure and be capable of assisting with third-line escalations and projects, in addition to performing regular support tasks. They will serve as a mentor to the Support and Service Desk teams, helping to enhance skills and provide training in new technologies. The individual in this role will have outstanding interpersonal and problem-solving abilities and must communicate effectively, both in writing and verbally, using clear and appropriate language. The candidate should be adept at managing challenging customer interactions while maintaining composure and professionalism at all times. This role is suited for an experienced support engineer, wanting to progress to Infrastructure or Project work. Role responsibilities and summary Provide effective and friendly customer service to internal staff, throughout their support journey with IT Ensure overall performance & targets are met and reporting any issues to your team leader / manager Ensure day to day running of key systems and their components (servers, networks, applications and dependencies) Analysis and investigation to identify root cause of incidents, including major incidents. Handle and resolve calls for Request Fulfullment Ensure resources are prioritised to resolve incidents/ request fulfullment in the most appropriate order, based on business needs Proactively identify and resolve problems and known errors, thus minimising incident occurrences Working to the agreed Service Level Agreements Using the Service Desk software for managing Incidents, Requests, Changes and Problems as per the procedures set out. Working within the rules as defined within the change control policy. Following the documented escalation procedures. Identify opportunities to improve the efficiency of processes as well as working to find new ways to improve customer service Accurate recording of resolution & closure details and monitoring resolution progress. • Assist IT Projects working off site throughout the UK when required • Ability to work on your own initiative, organise your own workload and prioritise effectively, as well as working as part of a team. • Other, general duties as required What will make you stand out? Three years prior experience working within 2nd line Support Two years exposure/experience in 3rd line Infrastructure Work Ability to mentor and train colleagues Excellent customer service and communication skills, with the ability to work under pressure and deal with customers and colleagues in a professional manner Strong LAN/WAN troubleshooting skills, knowledge of switch configuration, VLANs, VPNs, DNS, DHCP Good Windows Server troubleshooting skills Good Office 365 knowledge Strong use and knowledge of MS Active Directory Basic Powershell ability (it is expected you would be able to run your own queries as a minimum) Apptitude and strong problem solving skills The ability to work on your own initiative, organise your own workload and prioritise effectively, as well as working as part of a team Flexibility / adaptability to cope with change Be able to liaise effectively with third party service and support providers Have the ability to understand new technology Familiar with working within an ITIL environment Knowledge of Intune, MDM, Azure Active Directory and Autopilot Experience in using call logging systems Expereince of Citrix XenApp and Thin Client Enviroments What's on offer? A competitive Salary of circa £30,000.00 along with an exciting career with a company that supports development and ambition.
3rd Line Engineer -Azure, VMware, Networking, Infrastructure - Sheffield - Hybrid - £35,000 - £40,000 Company I'm partnered with a leading Managed Service Provider (MSP) based in Sheffield, who is experiencing rapid growth and is seeking a talented 3rd Line Support Engineer to join the dynamic team. As a company, they take pride on delivering excellent IT solutions and work with a diverse client base, which puts them in a really good spot financially. Role As a 3rd Line Support Engineer, you will play a crucial role in providing advanced technical support and solutions. This role involves managing escalated technical issues, collaborating with other support levels, and actively participating in IT projects. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and the ability to thrive in a fast-paced and client-focused environment. Responsibilities Manage and resolve escalated technical issues from clients in a timely and efficient manner. Collaborate with 1st and 2nd line support teams to ensure a seamless support experience for clients. Participate in the planning, implementation, and maintenance of IT projects. Provide expertise in areas such as server administration, network troubleshooting, and system optimization. Proactively identify and address potential issues to prevent service disruptions. Document support processes and contribute to the knowledge base for continuous improvement. Qualifications Minimum of 3 years of experience in a 3rd line support or similar technical role. Proficient in server administration, network infrastructure, and troubleshooting. Experience with O365, Azure & VMware. Relevant certifications (Azure Fundamentals, Veeam, VMware) preferred. Excellent communication and interpersonal skills. Benefits Competitive salary commensurate with experience. Health, dental, and vision insurance. Opportunities for professional development and career advancement. Apply Now! If you're looking for the next step in your career and have a skill set which consists of Office 365, Windows Server, Azure, Networking, VMware & Projects then waste no time and apply for this role immediately. 3rd Line Engineer -Azure, VMware, Networking, Infrastructure - Sheffield - Hybrid - £35,000 - £40,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Apr 30, 2024
Full time
3rd Line Engineer -Azure, VMware, Networking, Infrastructure - Sheffield - Hybrid - £35,000 - £40,000 Company I'm partnered with a leading Managed Service Provider (MSP) based in Sheffield, who is experiencing rapid growth and is seeking a talented 3rd Line Support Engineer to join the dynamic team. As a company, they take pride on delivering excellent IT solutions and work with a diverse client base, which puts them in a really good spot financially. Role As a 3rd Line Support Engineer, you will play a crucial role in providing advanced technical support and solutions. This role involves managing escalated technical issues, collaborating with other support levels, and actively participating in IT projects. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and the ability to thrive in a fast-paced and client-focused environment. Responsibilities Manage and resolve escalated technical issues from clients in a timely and efficient manner. Collaborate with 1st and 2nd line support teams to ensure a seamless support experience for clients. Participate in the planning, implementation, and maintenance of IT projects. Provide expertise in areas such as server administration, network troubleshooting, and system optimization. Proactively identify and address potential issues to prevent service disruptions. Document support processes and contribute to the knowledge base for continuous improvement. Qualifications Minimum of 3 years of experience in a 3rd line support or similar technical role. Proficient in server administration, network infrastructure, and troubleshooting. Experience with O365, Azure & VMware. Relevant certifications (Azure Fundamentals, Veeam, VMware) preferred. Excellent communication and interpersonal skills. Benefits Competitive salary commensurate with experience. Health, dental, and vision insurance. Opportunities for professional development and career advancement. Apply Now! If you're looking for the next step in your career and have a skill set which consists of Office 365, Windows Server, Azure, Networking, VMware & Projects then waste no time and apply for this role immediately. 3rd Line Engineer -Azure, VMware, Networking, Infrastructure - Sheffield - Hybrid - £35,000 - £40,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
We are looking for people to join our fantastic team at Somerset House Trust. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society. Somerset House pursues a ‘Step Inside, Think Outside’ spirit and is born from the creative community we nurture - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage. About the role: The Support Analyst is a critical part of the diverse and exciting technology operations at Somerset House. Working within the IT Department’s helpdesk function, the post holder will be a primary contact for 1st, 2nd and 3rd line IT and network support. You will help to ensure our IT services to our residents, members, and the Trust staff, are of the highest quality. You will work across a range of technologies and systems, from desktops to SaaS, maintaining ownership of cases from start to finish. Additionally, the role will have the opportunity to participate in the implementation of various IT solutions and projects as we work to improve our digital capabilities. Please note that this is an onsite role, based at Somerset House in central London, running Monday - Friday.
Responsibilities:
To be the primary point of contact for residents, members, event partners, and Trust IT support issues and requests. This includes 1st, 2nd, and 3rd line support.
Resolve all reported IT issues in a professional and timely manner, documenting all activity on the helpdesk ticketing system, conforming to SLA’s and adjusting priorities to deal with urgent issues and requests.
Monitor and manage ticket queues, alerts, automated tickets, and perform daily checks on various systems.
Proactively research and identify solutions that may benefit the team and the Trust.
Where appropriate, escalate issues to external vendors as required and monitor the escalation to ensure satisfactory resolution.
Assist in the delivery of IT services across all events and event spaces, including wired connections, wireless connections, AV components, and VoIP telephony.
Assist with the configuration of resident office moves, liaising closely with the property team, and the IT Solutions Lead.
As required, to assist in the testing and implementing of new solutions and adaptations/upgrades to IT services.
Undertake the training of Trust staff members as required.
Where occasionally required by key live events, exhibitions, and regular system maintenance taking place at Somerset House, to be able to shift working hours and days to provide support coverage.
Create and update IT and related documentation to allow retention and sharing of knowledge within the team and the Trust.
Participate as a team player in the support of colleagues within the department and across the Trust’s operations.
Undertake other duties that may be asked of you from time to time.
Skills, knowledge & expertise required for the role:
Experience :
Demonstrable technical knowledge of working in an IT service desk or team.
Demonstrable knowledge supporting and installing operating systems (Windows 10/11 primarily, some Windows Server 2012/2016/2019, some Mac OS) and standard productivity applications (Office 365, Teams, OneDrive, Adobe, AutoCAD, etc.).
Demonstrable knowledge supporting desktop hardware (primarily Dell laptops) and mobile devices (iOS and Android mobile phones and tablets).
Supporting of Active Directory, Office 365 (including Exchange), and Azure users, including password resets, account creation, and group policies.
Demonstrable knowledge of cyber security concepts and best practice, including Multi Factor Authentication, phishing, ransomware, passwords, firewalls, social engineering.
ITIL Foundation certification and technical Microsoft qualifications are desirable.
Skills :
A good knowledge of network infrastructure, both wired and wireless.
A good knowledge of logical network concepts, including VLANs, IPs, DNS and DHCP.
Strong communication skills with the flexibility to deal with a varied customer base.
Coaching or training end users in technical expertise.
Knowledge of VoIP telephony.
Knowledge of system backups, for example, Microsoft Azure Backup Service.
Skills in supporting a range of specific solutions are desirable, including hypervisors (Hyper-V), Cisco Meraki, Mimecast, Bitdefender, AlienVault SIEM, PaperCut, PRTG, Jira, EPOS systems, PDQ Deploy, Access Finance, Nexudus, Priava or similar events management software, and Tessitura.
As part of the recruitment process, there will be a practical task to help us assess hands-on technical skills.
Benefits to working at Somerset House:
Mental Health & Wellbeing - Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed- Mental health support and guidance from our in-house trained Mental Health First Aiders - Hybrid working based on having 3 days in the office per week (pro rata if part-time) - Contribution towards eye tests and glasses - Trust life insurance scheme Holiday - Enhanced annual leave – 25 days plus bank holidays - Birthday leave - additional day leave on or within a week of your birthday- Festive day - additional discretionary day off around the Christmas period Other Leave - Sick leave – 20 days full pay, followed by 20 days half pay - Emergency dependent care – option to use 25% of paid sick leave for emergency care of a dependent- Enhanced maternity pay Pension - 8% employer pension contributions- No minimum requirement for employee contributions- Option for salary exchange- Interest-free loans- Season ticket loan- Cycle to Work scheme Discounts, offers and free stuff - The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites - Discounts in Somerset House cafes and restaurants - Discounts with various high street retailers and restaurants - Discount to local leisure centres
About Somerset House Trust
Somerset House hosts the UK’s largest and most exciting creative community right in the heart of London, and are always looking for new talent to join our team. We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. This mix informs and powers our programme and organisational culture, making us a singular, compelling and inclusive place to visit and work.
The Trust reserves the right to close a job before its application deadline. Our Commitment to Anti-Racism, Diversity and Inclusion:
Somerset House is open to all and we value the unique skills of everyone. Somerset House Trust is an equal opportunities employer and is committed to championing equality, diversity and inclusion in our workplace, so if you’re a suitably qualified applicant, we encourage your application whatever your age, disability, gender, gender identity, race, religion or belief, sexual orientation or socio-economic background. Somerset House is actively anti-racist, you can read about our Anti-Racism Pledge and the action we’re taking here . We are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society. With some recruitment stages, where candidates are equally qualified, we will seek to prioritise diversity to help us to increase representation across the creative economy and the Trust.We anonymise all job applications to help avoid discrimination in the initial screening stage of our recruitment process and reinforces our commitment to focus on skills and qualifications of all applications from the start. Please get in touch if you have any questions or require any adjustments to be made during the recruitment process.
Mar 26, 2024
Full time
We are looking for people to join our fantastic team at Somerset House Trust. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society. Somerset House pursues a ‘Step Inside, Think Outside’ spirit and is born from the creative community we nurture - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage. About the role: The Support Analyst is a critical part of the diverse and exciting technology operations at Somerset House. Working within the IT Department’s helpdesk function, the post holder will be a primary contact for 1st, 2nd and 3rd line IT and network support. You will help to ensure our IT services to our residents, members, and the Trust staff, are of the highest quality. You will work across a range of technologies and systems, from desktops to SaaS, maintaining ownership of cases from start to finish. Additionally, the role will have the opportunity to participate in the implementation of various IT solutions and projects as we work to improve our digital capabilities. Please note that this is an onsite role, based at Somerset House in central London, running Monday - Friday.
Responsibilities:
To be the primary point of contact for residents, members, event partners, and Trust IT support issues and requests. This includes 1st, 2nd, and 3rd line support.
Resolve all reported IT issues in a professional and timely manner, documenting all activity on the helpdesk ticketing system, conforming to SLA’s and adjusting priorities to deal with urgent issues and requests.
Monitor and manage ticket queues, alerts, automated tickets, and perform daily checks on various systems.
Proactively research and identify solutions that may benefit the team and the Trust.
Where appropriate, escalate issues to external vendors as required and monitor the escalation to ensure satisfactory resolution.
Assist in the delivery of IT services across all events and event spaces, including wired connections, wireless connections, AV components, and VoIP telephony.
Assist with the configuration of resident office moves, liaising closely with the property team, and the IT Solutions Lead.
As required, to assist in the testing and implementing of new solutions and adaptations/upgrades to IT services.
Undertake the training of Trust staff members as required.
Where occasionally required by key live events, exhibitions, and regular system maintenance taking place at Somerset House, to be able to shift working hours and days to provide support coverage.
Create and update IT and related documentation to allow retention and sharing of knowledge within the team and the Trust.
Participate as a team player in the support of colleagues within the department and across the Trust’s operations.
Undertake other duties that may be asked of you from time to time.
Skills, knowledge & expertise required for the role:
Experience :
Demonstrable technical knowledge of working in an IT service desk or team.
Demonstrable knowledge supporting and installing operating systems (Windows 10/11 primarily, some Windows Server 2012/2016/2019, some Mac OS) and standard productivity applications (Office 365, Teams, OneDrive, Adobe, AutoCAD, etc.).
Demonstrable knowledge supporting desktop hardware (primarily Dell laptops) and mobile devices (iOS and Android mobile phones and tablets).
Supporting of Active Directory, Office 365 (including Exchange), and Azure users, including password resets, account creation, and group policies.
Demonstrable knowledge of cyber security concepts and best practice, including Multi Factor Authentication, phishing, ransomware, passwords, firewalls, social engineering.
ITIL Foundation certification and technical Microsoft qualifications are desirable.
Skills :
A good knowledge of network infrastructure, both wired and wireless.
A good knowledge of logical network concepts, including VLANs, IPs, DNS and DHCP.
Strong communication skills with the flexibility to deal with a varied customer base.
Coaching or training end users in technical expertise.
Knowledge of VoIP telephony.
Knowledge of system backups, for example, Microsoft Azure Backup Service.
Skills in supporting a range of specific solutions are desirable, including hypervisors (Hyper-V), Cisco Meraki, Mimecast, Bitdefender, AlienVault SIEM, PaperCut, PRTG, Jira, EPOS systems, PDQ Deploy, Access Finance, Nexudus, Priava or similar events management software, and Tessitura.
As part of the recruitment process, there will be a practical task to help us assess hands-on technical skills.
Benefits to working at Somerset House:
Mental Health & Wellbeing - Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed- Mental health support and guidance from our in-house trained Mental Health First Aiders - Hybrid working based on having 3 days in the office per week (pro rata if part-time) - Contribution towards eye tests and glasses - Trust life insurance scheme Holiday - Enhanced annual leave – 25 days plus bank holidays - Birthday leave - additional day leave on or within a week of your birthday- Festive day - additional discretionary day off around the Christmas period Other Leave - Sick leave – 20 days full pay, followed by 20 days half pay - Emergency dependent care – option to use 25% of paid sick leave for emergency care of a dependent- Enhanced maternity pay Pension - 8% employer pension contributions- No minimum requirement for employee contributions- Option for salary exchange- Interest-free loans- Season ticket loan- Cycle to Work scheme Discounts, offers and free stuff - The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites - Discounts in Somerset House cafes and restaurants - Discounts with various high street retailers and restaurants - Discount to local leisure centres
About Somerset House Trust
Somerset House hosts the UK’s largest and most exciting creative community right in the heart of London, and are always looking for new talent to join our team. We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. This mix informs and powers our programme and organisational culture, making us a singular, compelling and inclusive place to visit and work.
The Trust reserves the right to close a job before its application deadline. Our Commitment to Anti-Racism, Diversity and Inclusion:
Somerset House is open to all and we value the unique skills of everyone. Somerset House Trust is an equal opportunities employer and is committed to championing equality, diversity and inclusion in our workplace, so if you’re a suitably qualified applicant, we encourage your application whatever your age, disability, gender, gender identity, race, religion or belief, sexual orientation or socio-economic background. Somerset House is actively anti-racist, you can read about our Anti-Racism Pledge and the action we’re taking here . We are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society. With some recruitment stages, where candidates are equally qualified, we will seek to prioritise diversity to help us to increase representation across the creative economy and the Trust.We anonymise all job applications to help avoid discrimination in the initial screening stage of our recruitment process and reinforces our commitment to focus on skills and qualifications of all applications from the start. Please get in touch if you have any questions or require any adjustments to be made during the recruitment process.
A leading governmental services client require a talented 2nd/3rd line engineer to carry out management of the data and voice networks. Client Details A leading governmental services client Description Responsibilities To assist Line Manager in the effective day-to-day management of the data (and voice) networks. Provide technical resources for infrastructure and application projects as defined through the Project Office. To assist in the design, delivery and maintenance of the core network infrastructure that underpins operational services managed within IT Infrastructure & Operations. Ensuring tasks and incidents are prioritised and resolved in accordance with business requirements. Provide support to the 2nd level operational support teams for the resolution of complex 3rd level support incidents. Undertake root cause analysis of reported faults, design and implement fixes to problems. Ensure that system builds are consistent and manageable, implementing and utilising proactive monitoring tools, where possible. Document technical 'fixes' and ensure the knowledge base is updated. Compile and prepare periodic status, performance, and trend reports for management's review. Secure the network infrastructure in line with security policies and practices ensuring that adequate and robust security measures are designed, implemented, and updated based on Corporate Standards. Profile Up to date and relevant Cisco qualifications Understanding of ITIL Service & Support processes Working knowledge of the latest and emerging networking technologies In-depth hands-on technical knowledge of: LAN SD WAN / MPLS Direct Connects Security Gateway Services (e.g. Internet Proxy) Multi-vendor Firewalls VPN Connectivity Job Offer This is a 4 mnth contract based in Nortnamptonshire (with an opportunity to work from home), and paying upto £300 per day. if interested, then please replay back with an updated CV
Nov 04, 2021
Seasonal
A leading governmental services client require a talented 2nd/3rd line engineer to carry out management of the data and voice networks. Client Details A leading governmental services client Description Responsibilities To assist Line Manager in the effective day-to-day management of the data (and voice) networks. Provide technical resources for infrastructure and application projects as defined through the Project Office. To assist in the design, delivery and maintenance of the core network infrastructure that underpins operational services managed within IT Infrastructure & Operations. Ensuring tasks and incidents are prioritised and resolved in accordance with business requirements. Provide support to the 2nd level operational support teams for the resolution of complex 3rd level support incidents. Undertake root cause analysis of reported faults, design and implement fixes to problems. Ensure that system builds are consistent and manageable, implementing and utilising proactive monitoring tools, where possible. Document technical 'fixes' and ensure the knowledge base is updated. Compile and prepare periodic status, performance, and trend reports for management's review. Secure the network infrastructure in line with security policies and practices ensuring that adequate and robust security measures are designed, implemented, and updated based on Corporate Standards. Profile Up to date and relevant Cisco qualifications Understanding of ITIL Service & Support processes Working knowledge of the latest and emerging networking technologies In-depth hands-on technical knowledge of: LAN SD WAN / MPLS Direct Connects Security Gateway Services (e.g. Internet Proxy) Multi-vendor Firewalls VPN Connectivity Job Offer This is a 4 mnth contract based in Nortnamptonshire (with an opportunity to work from home), and paying upto £300 per day. if interested, then please replay back with an updated CV
Caterham, Surrey
YourRecruit IT Ltd
2nd Line Systems Support Analyst £28,000 to £32,000 DOE plus benefits Our client, a unique and innovative retail provider with a strong and global-looking vision are seeking an 2nd Line Systems Support Analyst . The client looks for candidates who love being involved in their work, take pride and ownership over their role and strive for excellence in everything they do. Our client will reward this outlook with recognition and they will listen to your ideas, as well as excellent benefits and training opportunities . If you want to work in a company who are pioneering and appreciative of their staff , then keep reading… Daily duties of their Application Support Analysts: Support the Technology team to deliver the company and department strategy, being an ambassador for the Technology department , demonstrating high levels of customer service and being recognised as a technical authority Provide hands on application and integration support and maintenance . Resolving incidents and service requests assigned to the ticket queue, liaising with other members of IT and the user community as appropriate, ensuring that business impact is minimised and that steps to mitigate future reoccurrence (reduce likelihood and/or business impact) are identified and followed up. Provide proactive technical leadership with a commercial and delivery focus ensuring quality across all projects, development and support initiatives. Ensure documentation that falls within the scope of the applications team is produced and maintained to a high quality . Manage and maintain all core systems environments including but not limited to the following; Code deployments Software deployments and updates Systems Administration & support Environment monitoring & alerting To manage your workload, prioritise and understand impact of support tickets and to build relationships with colleagues & service partners to ensure all services are delivered to the appropriate level of quality and agreed SLA. To participate in Service Review meetings where required Be a technical contact taking ownership and sharing responsibility for the company's core applications, BI systems environments and backups. Partaking in change and release processes, managing technical applications projects, administering systems and databases alongside 3rd party partners and ensuring availability & uptime of core systems at all times. Integrating the support of new applications and small changes into existing support processes , actively participating in training/handover sessions to acquire the necessary knowledge, producing new documentation and sometimes assisting in the design and deployment Proactively seeking out ways to improve the service provided and driving the improvements through to delivery Providing out of hours and bank holiday support when required, on a rota basis. The Ideal Candidate: At least two years' demonstrable experience of providing 2nd line systems' support Exemplary customer service skills Some retail or warehouse experience Experience deployment new software and updates Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies . YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.
Feb 15, 2019
Caterham, Surrey
YourRecruit IT Ltd
2nd Line Systems Support Analyst £28,000 to £32,000 DOE plus benefits Our client, a unique and innovative retail provider with a strong and global-looking vision are seeking an 2nd Line Systems Support Analyst . The client looks for candidates who love being involved in their work, take pride and ownership over their role and strive for excellence in everything they do. Our client will reward this outlook with recognition and they will listen to your ideas, as well as excellent benefits and training opportunities . If you want to work in a company who are pioneering and appreciative of their staff , then keep reading… Daily duties of their Application Support Analysts: Support the Technology team to deliver the company and department strategy, being an ambassador for the Technology department , demonstrating high levels of customer service and being recognised as a technical authority Provide hands on application and integration support and maintenance . Resolving incidents and service requests assigned to the ticket queue, liaising with other members of IT and the user community as appropriate, ensuring that business impact is minimised and that steps to mitigate future reoccurrence (reduce likelihood and/or business impact) are identified and followed up. Provide proactive technical leadership with a commercial and delivery focus ensuring quality across all projects, development and support initiatives. Ensure documentation that falls within the scope of the applications team is produced and maintained to a high quality . Manage and maintain all core systems environments including but not limited to the following; Code deployments Software deployments and updates Systems Administration & support Environment monitoring & alerting To manage your workload, prioritise and understand impact of support tickets and to build relationships with colleagues & service partners to ensure all services are delivered to the appropriate level of quality and agreed SLA. To participate in Service Review meetings where required Be a technical contact taking ownership and sharing responsibility for the company's core applications, BI systems environments and backups. Partaking in change and release processes, managing technical applications projects, administering systems and databases alongside 3rd party partners and ensuring availability & uptime of core systems at all times. Integrating the support of new applications and small changes into existing support processes , actively participating in training/handover sessions to acquire the necessary knowledge, producing new documentation and sometimes assisting in the design and deployment Proactively seeking out ways to improve the service provided and driving the improvements through to delivery Providing out of hours and bank holiday support when required, on a rota basis. The Ideal Candidate: At least two years' demonstrable experience of providing 2nd line systems' support Exemplary customer service skills Some retail or warehouse experience Experience deployment new software and updates Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies . YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.
Application Support Manager
Contract £550 per day
Location: Bircham, Newton (E.Bircham)
Description:
To provide specialist IS Support (2nd/3rd line) to maintain all Information Systems ensuring minute by minute availability of these systems. This role specifically specialises in the support of CRM delivered using Microsoft Dynamics 365. To support the design, development, testing, deployment and continual improvement of CRM.
Accountabilities
* Maintain service levels for operational support and overall system availability, focusing on CRM
* Be a subject matter expert (SME) of CRM services underpinned by MS Dynamics 365 both on a technical and customer process point of view.
* Maintain security of CRM and its data to ensure continued business operation and compliance.
* Provide 2nd level CRM support within a comprehensive Information Technology Infrastructure Library (ITIL) framework, managing progress escalations using appropriate service management tools.
* Proactively identify opportunities to improve the support and provision of all CRM instances and services underpinned by CRM.
* Provide technical guidance to all Information Communication Technologies (ICT) system users and to BI Management on CRM.
* Identifies and co-ordinates the implementation of agreed remedies and preventative measures to resolve complex technical issues.
* Provide test function to support the ‘release’ of new ICT systems and Infrastructure.
* Monitor and manage CRM application systems and processes including backups, availability and capacity and system administration.
* Administration of colleague and permission changes on all CRM instances, often involving complex security models.
* Escalation of issues to third party suppliers of systems, and management of the issues to successful resolutions.
* Provide support and management of third parties supporting the CRM service. Ensuring value for money is delivered and risk is managed.
* Assess the impact of, undertake and manage where appropriate system and configuration changes, adhering to the department’s change request process.
* Production of work instructions, support documentation, knowledge-based articles, and training materials.
* Delivery of changes to live environments, as required.
* Manage business analysis in support of CRM product development.
* Manage system changes in support of CRM product development.
* Provide training on CRM applications, where this function is not performed by the business.
* Participate in business continuity tests, build and restore systems as required for CRM.
* Manage supplier lead change and maintenance programmes.
* Analyse data extract requirements and output reports using the reporting tools available to deliver the required information.
* Be technical sign off for all CRM knowledge base articles.
*This role is in scope of IR35
Oct 29, 2018
Application Support Manager
Contract £550 per day
Location: Bircham, Newton (E.Bircham)
Description:
To provide specialist IS Support (2nd/3rd line) to maintain all Information Systems ensuring minute by minute availability of these systems. This role specifically specialises in the support of CRM delivered using Microsoft Dynamics 365. To support the design, development, testing, deployment and continual improvement of CRM.
Accountabilities
* Maintain service levels for operational support and overall system availability, focusing on CRM
* Be a subject matter expert (SME) of CRM services underpinned by MS Dynamics 365 both on a technical and customer process point of view.
* Maintain security of CRM and its data to ensure continued business operation and compliance.
* Provide 2nd level CRM support within a comprehensive Information Technology Infrastructure Library (ITIL) framework, managing progress escalations using appropriate service management tools.
* Proactively identify opportunities to improve the support and provision of all CRM instances and services underpinned by CRM.
* Provide technical guidance to all Information Communication Technologies (ICT) system users and to BI Management on CRM.
* Identifies and co-ordinates the implementation of agreed remedies and preventative measures to resolve complex technical issues.
* Provide test function to support the ‘release’ of new ICT systems and Infrastructure.
* Monitor and manage CRM application systems and processes including backups, availability and capacity and system administration.
* Administration of colleague and permission changes on all CRM instances, often involving complex security models.
* Escalation of issues to third party suppliers of systems, and management of the issues to successful resolutions.
* Provide support and management of third parties supporting the CRM service. Ensuring value for money is delivered and risk is managed.
* Assess the impact of, undertake and manage where appropriate system and configuration changes, adhering to the department’s change request process.
* Production of work instructions, support documentation, knowledge-based articles, and training materials.
* Delivery of changes to live environments, as required.
* Manage business analysis in support of CRM product development.
* Manage system changes in support of CRM product development.
* Provide training on CRM applications, where this function is not performed by the business.
* Participate in business continuity tests, build and restore systems as required for CRM.
* Manage supplier lead change and maintenance programmes.
* Analyse data extract requirements and output reports using the reporting tools available to deliver the required information.
* Be technical sign off for all CRM knowledge base articles.
*This role is in scope of IR35