Opportunity
We have a great opportunity for a C# .NET Software Developer to join our fantastic Power software development team based in Cambridge.
GMSL
GMSL is the market-leading provider of 24/7 energy portfolio management services and software in Europe and plays a vital role in the energy business. We have unparalleled expertise in the industry, built up over 25 years of operating in energy markets throughout Europe.
Our software is used by some of the largest energy companies in the world and is developed using our unique operations experience, giving us clear insight into our customers’ needs.
We have a fantastic team of people and have a well-developed human-centred understanding of how to develop software, so this is a great opportunity for someone who wants to join a friendly, small and highly technical team where you can have a real impact.
The role
You will be embedded as a full-stack developer in one of our small agile development teams. You will collaborate alongside the product owner, tester and other developers to develop features for PowerTrak, one of our leading software products.
Our view of agile software development is inspired by eXtreme Programming rather than Scrum. We focus more on the technical practices that enable agility, such as TDD, Pair Programming, SOLID, Simple Design etc. but we do find some of the rituals useful, such as Daily Stand-ups and Retrospectives.
The product
PowerTrak is a web application that provides comprehensive coverage of the European power markets, enabling users to schedule trades and crossborder flows from the UK down to Italy. PowerTrak is used in-house by the GMSL operations team to provide power scheduling services to a wide variety of customers including large banks, energy and trading companies. It is also licenced by customers who use it within their own operations teams.
The technology
PowerTrak uses a variety of technology, so any experience of the following would be great:
C#
.NET Core (MVC, RESTful Web APIs, dependency injection)
SQL Server, Entity Framework
HTML, CSS, jQuery
Your skills
You will be the sort of person who enjoys getting things done.
You will need to be great at thinking logically, but also laterally.
You must be able to communicate your thoughts well.
You should enjoy collaborating with others and relish solving challenging problems.
Your experience
You will have a minimum of five years development experience using C# & .NET in a commercial environment.
Experience of enterprise product development would be particulalry relevant to our business.
You will be comfortable working in an agile environment. Experience of any eXtreme Programming practices that are key to being agile, such as TDD, Pair Programming, SOLID, Simple Design would also be beneficial.
Salary
Salary will be reflective of your level of experience.
Location Cambridge – Hybrid (2-3 days a week in office)
Job type Permanent
Hours Mon-Fri, 37.5 hours per week
All our teams spend at least one day a week in the office and this role requires 2-3 days a week in office, so you need to be based within easy travel to Cambridge
Benefits
Our benefits include:
Annual bonus scheme
Company pension scheme (6% employer contribution)
25 days’ holiday
Private health care
Flexible working hours and remote working
Casual dress and a relaxed environment
Employee assistance program
Loyal service award
Cycle to Work scheme
Fresh fruit and great coffee
Free access to Cambridge University Botanic Gardens
Monthly team pub lunches
Working at GMSL
We are a small team. We have around 30 people in our software team, so even though we are a part of a company of around 100 people overall, the software team has retained a small team “startup” feel. Your colleagues will be from a wide variety of backgrounds – we encourage diversity, openness and gender equality.
We value the long-term. The success and stability that comes from 25+ years’ experience in software development means we value the long-term in terms of software development and the development of our people.
We empower teams and individuals. Teams are empowered to own their products. Individuals are empowered to make meaningful contributions at every level.
We are agile. We develop using an agile approach, which focuses on our ability to respond to change. We broadly follow XP practices, but we take a pretty pragmatic view about this. We adapt our processes to support the context, rather than follow a standard rigid process for all situations. We trust the teams who do the work to decide how best to do it.
We strive to make GMSL a great place to work. The management team are friendly, approachable and care personally about the people on their team. Managers consider the people on their team as the first priority and take our people’s personal situations into account in decision-making wherever they can.
We are flexible. Our teams typically work at least one day a week in our office in Cambridge, and the rest of the time working from home. We also have a day a month where the whole software department come in and we all go to the pub for lunch. Hours are flexible and are based on the needs of the team.
How to apply
Simply email us your CV and covering letter to recruit@gmsl.co.uk.
We will only consider people with a valid UK work permit.
GMSL have a responsibility to ensure that all employees are eligible to live and work in the UK, proof of right to work in the UK will be requested prior to employment.
Salary depends on your level of experience.
Recruitment Agencies
We are not currently accepting recruitment agency applications, we’ll be in touch if we need you to help us. Thanks for your understanding.
Mar 01, 2024
Full time
Opportunity
We have a great opportunity for a C# .NET Software Developer to join our fantastic Power software development team based in Cambridge.
GMSL
GMSL is the market-leading provider of 24/7 energy portfolio management services and software in Europe and plays a vital role in the energy business. We have unparalleled expertise in the industry, built up over 25 years of operating in energy markets throughout Europe.
Our software is used by some of the largest energy companies in the world and is developed using our unique operations experience, giving us clear insight into our customers’ needs.
We have a fantastic team of people and have a well-developed human-centred understanding of how to develop software, so this is a great opportunity for someone who wants to join a friendly, small and highly technical team where you can have a real impact.
The role
You will be embedded as a full-stack developer in one of our small agile development teams. You will collaborate alongside the product owner, tester and other developers to develop features for PowerTrak, one of our leading software products.
Our view of agile software development is inspired by eXtreme Programming rather than Scrum. We focus more on the technical practices that enable agility, such as TDD, Pair Programming, SOLID, Simple Design etc. but we do find some of the rituals useful, such as Daily Stand-ups and Retrospectives.
The product
PowerTrak is a web application that provides comprehensive coverage of the European power markets, enabling users to schedule trades and crossborder flows from the UK down to Italy. PowerTrak is used in-house by the GMSL operations team to provide power scheduling services to a wide variety of customers including large banks, energy and trading companies. It is also licenced by customers who use it within their own operations teams.
The technology
PowerTrak uses a variety of technology, so any experience of the following would be great:
C#
.NET Core (MVC, RESTful Web APIs, dependency injection)
SQL Server, Entity Framework
HTML, CSS, jQuery
Your skills
You will be the sort of person who enjoys getting things done.
You will need to be great at thinking logically, but also laterally.
You must be able to communicate your thoughts well.
You should enjoy collaborating with others and relish solving challenging problems.
Your experience
You will have a minimum of five years development experience using C# & .NET in a commercial environment.
Experience of enterprise product development would be particulalry relevant to our business.
You will be comfortable working in an agile environment. Experience of any eXtreme Programming practices that are key to being agile, such as TDD, Pair Programming, SOLID, Simple Design would also be beneficial.
Salary
Salary will be reflective of your level of experience.
Location Cambridge – Hybrid (2-3 days a week in office)
Job type Permanent
Hours Mon-Fri, 37.5 hours per week
All our teams spend at least one day a week in the office and this role requires 2-3 days a week in office, so you need to be based within easy travel to Cambridge
Benefits
Our benefits include:
Annual bonus scheme
Company pension scheme (6% employer contribution)
25 days’ holiday
Private health care
Flexible working hours and remote working
Casual dress and a relaxed environment
Employee assistance program
Loyal service award
Cycle to Work scheme
Fresh fruit and great coffee
Free access to Cambridge University Botanic Gardens
Monthly team pub lunches
Working at GMSL
We are a small team. We have around 30 people in our software team, so even though we are a part of a company of around 100 people overall, the software team has retained a small team “startup” feel. Your colleagues will be from a wide variety of backgrounds – we encourage diversity, openness and gender equality.
We value the long-term. The success and stability that comes from 25+ years’ experience in software development means we value the long-term in terms of software development and the development of our people.
We empower teams and individuals. Teams are empowered to own their products. Individuals are empowered to make meaningful contributions at every level.
We are agile. We develop using an agile approach, which focuses on our ability to respond to change. We broadly follow XP practices, but we take a pretty pragmatic view about this. We adapt our processes to support the context, rather than follow a standard rigid process for all situations. We trust the teams who do the work to decide how best to do it.
We strive to make GMSL a great place to work. The management team are friendly, approachable and care personally about the people on their team. Managers consider the people on their team as the first priority and take our people’s personal situations into account in decision-making wherever they can.
We are flexible. Our teams typically work at least one day a week in our office in Cambridge, and the rest of the time working from home. We also have a day a month where the whole software department come in and we all go to the pub for lunch. Hours are flexible and are based on the needs of the team.
How to apply
Simply email us your CV and covering letter to recruit@gmsl.co.uk.
We will only consider people with a valid UK work permit.
GMSL have a responsibility to ensure that all employees are eligible to live and work in the UK, proof of right to work in the UK will be requested prior to employment.
Salary depends on your level of experience.
Recruitment Agencies
We are not currently accepting recruitment agency applications, we’ll be in touch if we need you to help us. Thanks for your understanding.
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Sep 08, 2023
Full time
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Jul 05, 2023
Full time
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
MBS have an exciting opportunity for an experienced IT Director to join our Colnbrook based team delivering IT services and infrastructure across our UK and European locations.
With a strong focus on customer service, you will be leading the decision-making process for scope and delivery of services to both internal and external customers. You will be responsible for providing network connectivity and software services and ensuring delivery of a scalable, secure, and resilient service.
In this role, you will be responsible for understanding the needs and developing the architecture of the company's information technology operations and infrastructure, including the creation and implementation of IT strategy, processes, services, and solutions to our users and customers across the different business units.
Part of this role will be the development of a business service to resell network services and you should have some experience of working with customers and developing a revenue generating service.
As IT Director, you will work closely with the senior management team to identify and prioritise technology initiatives that align with the company's goals in a fast pace and growing business.
You will also be responsible for developing and managing the IT budget and ensuring that all IT projects are completed on time and within budget limits.
The successful candidate will be agile, strategic as well as a good leader and communicator across all levels of the business. They will have a genuine drive to deliver high quality service, improve systems, resilience, and security across the business.
Mar 10, 2023
Full time
MBS have an exciting opportunity for an experienced IT Director to join our Colnbrook based team delivering IT services and infrastructure across our UK and European locations.
With a strong focus on customer service, you will be leading the decision-making process for scope and delivery of services to both internal and external customers. You will be responsible for providing network connectivity and software services and ensuring delivery of a scalable, secure, and resilient service.
In this role, you will be responsible for understanding the needs and developing the architecture of the company's information technology operations and infrastructure, including the creation and implementation of IT strategy, processes, services, and solutions to our users and customers across the different business units.
Part of this role will be the development of a business service to resell network services and you should have some experience of working with customers and developing a revenue generating service.
As IT Director, you will work closely with the senior management team to identify and prioritise technology initiatives that align with the company's goals in a fast pace and growing business.
You will also be responsible for developing and managing the IT budget and ensuring that all IT projects are completed on time and within budget limits.
The successful candidate will be agile, strategic as well as a good leader and communicator across all levels of the business. They will have a genuine drive to deliver high quality service, improve systems, resilience, and security across the business.
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Jun 12, 2022
Full time
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
General Manager General Manager E-Commerce General Manager jobs role B2B & B2C Leicestershire based wholesale / distribution business Senior E-commerce jobs / General Manager jobs in e-commerce 60 headcount ; £15m t/o. Highly profitable & professional business will be £20m t/o soon Salary TBC : £65,000 - £80,000 depending on overlap. Rule out if seeking over £95,000 This job would suit someone who has e-commerce experience. Ideally broad general management experience across purchasing, supply chain, e-commerce, sales and warehouse operations. Focus is purchasing, commercial, e-commerce. You may have been an e-commerce manager, Operations Manager, General Manager or maybe a e-commerce manager who wants to step up into a General Manager jobs role / Operations Director jobs role. You will be Leicestershire based (commutable to Leicester / Hinckley region) and ideally have that experience of wholesale, food distribution (or worked for an SME focused on distribution / e-commerce / high volume number of SKUs / products & customers) This Operations Director job / general Manager job would particularly suit an Operations Manager or General Manager from food wholesale who wants to move away from doing weekends (this business operates Monday to Friday) Are you seeking General Manager jobs, Operations Manager jobs or Operations Director jobs in the Wigston, Hinckley, Leicester, Coventry, Rugby, Nuneaton, Market Harborough, Leicestershire regions? An overview of the size and operations of the business 55+ headcount currently but fast growth £15m t/o business. Experiencing 150% growth year on year High volume number of products - wholesale Family owned. Significant investment in both the facility and then new improvement project (automation) Highly profitable. Your role will be both strategic and operational Your Background / What we need for this General Manager jobs role Within 25 miles approx. of Leicester (Wigston, Hinckley, Leicester, Coventry, Rugby, Nuneaton, Market Harborough) A rounded Operations manager / General Manager who is passionate about working in and improving SMEs ; this may be your first Director level position Alternatively you could be someone looking to step up into an Operations Director / GM role (maybe an ambitious Purchasing Manager, Logistics Manager, Warehouse Manager, or Operations Manager who wants to run a business We are flexible on sector background. Ideally wholesale / distribution but any sector where there is overlap (so distribution / high volume of products customers and an SME ethos) This General Manager jobs role is based near Leicester, commutable from Wigston, Hinckley, Leicester, Coventry, Rugby, Nuneaton, Market Harborough, Leicestershire regions To apply please email your CV to Edward Smith. Reference: ESGMW Please note that if you are not contacted within the next ten days then your application, on this occasion, has not been successful. We thank you for taking the time to apply.
May 05, 2024
Full time
General Manager General Manager E-Commerce General Manager jobs role B2B & B2C Leicestershire based wholesale / distribution business Senior E-commerce jobs / General Manager jobs in e-commerce 60 headcount ; £15m t/o. Highly profitable & professional business will be £20m t/o soon Salary TBC : £65,000 - £80,000 depending on overlap. Rule out if seeking over £95,000 This job would suit someone who has e-commerce experience. Ideally broad general management experience across purchasing, supply chain, e-commerce, sales and warehouse operations. Focus is purchasing, commercial, e-commerce. You may have been an e-commerce manager, Operations Manager, General Manager or maybe a e-commerce manager who wants to step up into a General Manager jobs role / Operations Director jobs role. You will be Leicestershire based (commutable to Leicester / Hinckley region) and ideally have that experience of wholesale, food distribution (or worked for an SME focused on distribution / e-commerce / high volume number of SKUs / products & customers) This Operations Director job / general Manager job would particularly suit an Operations Manager or General Manager from food wholesale who wants to move away from doing weekends (this business operates Monday to Friday) Are you seeking General Manager jobs, Operations Manager jobs or Operations Director jobs in the Wigston, Hinckley, Leicester, Coventry, Rugby, Nuneaton, Market Harborough, Leicestershire regions? An overview of the size and operations of the business 55+ headcount currently but fast growth £15m t/o business. Experiencing 150% growth year on year High volume number of products - wholesale Family owned. Significant investment in both the facility and then new improvement project (automation) Highly profitable. Your role will be both strategic and operational Your Background / What we need for this General Manager jobs role Within 25 miles approx. of Leicester (Wigston, Hinckley, Leicester, Coventry, Rugby, Nuneaton, Market Harborough) A rounded Operations manager / General Manager who is passionate about working in and improving SMEs ; this may be your first Director level position Alternatively you could be someone looking to step up into an Operations Director / GM role (maybe an ambitious Purchasing Manager, Logistics Manager, Warehouse Manager, or Operations Manager who wants to run a business We are flexible on sector background. Ideally wholesale / distribution but any sector where there is overlap (so distribution / high volume of products customers and an SME ethos) This General Manager jobs role is based near Leicester, commutable from Wigston, Hinckley, Leicester, Coventry, Rugby, Nuneaton, Market Harborough, Leicestershire regions To apply please email your CV to Edward Smith. Reference: ESGMW Please note that if you are not contacted within the next ten days then your application, on this occasion, has not been successful. We thank you for taking the time to apply.
Wards Refurbishment Director (Project Manager) Job Type: Full-time Location: London £75,000k (15 Month FTC) My client are seeking a Wards Refurbishment Director to lead a significant refurbishment programme for their in-patient ward facilities. This project is a pivotal part of our commitment to providing outstanding palliative and end-of-life care. The successful candidate will manage the refurbishment from conception to completion, ensuring minimal disruption to our care services. Day to Day of the role: Oversee the overall project management, ensuring timely and budget-conscious completion. Handle the tendering, selection, and management of key suppliers. Coordinate with project teams and clinical colleagues to minimise care disruption. Report progress to key stakeholders, including the Board of Trustees and the Executive Team. Develop and maintain the project plan, budget, and timelines. Chair project meetings, managing programme delivery, risks, and quality. Supervise the work of external suppliers and ensure health and safety standards are upheld. Resolve project delivery issues and value engineer the project scope as necessary. Work closely with clinical teams and other stakeholders to manage the impact on patients and hospice operations. Required Skills & Qualifications: Proven experience in project management, preferably within healthcare or similar sectors. Strong leadership skills and the ability to manage complex projects. Excellent communication and stakeholder management skills. Experience in tendering and supplier management. Knowledge of health and safety regulations. Ability to resolve issues and drive continuous improvement in project delivery. Benefits: Competitive salary package. Opportunity to lead a transformative project within a respected organisation. Work in a supportive and collaborative environment. To forward your CV, apply for the role below and the hiring manager will be in-touch.
May 05, 2024
Full time
Wards Refurbishment Director (Project Manager) Job Type: Full-time Location: London £75,000k (15 Month FTC) My client are seeking a Wards Refurbishment Director to lead a significant refurbishment programme for their in-patient ward facilities. This project is a pivotal part of our commitment to providing outstanding palliative and end-of-life care. The successful candidate will manage the refurbishment from conception to completion, ensuring minimal disruption to our care services. Day to Day of the role: Oversee the overall project management, ensuring timely and budget-conscious completion. Handle the tendering, selection, and management of key suppliers. Coordinate with project teams and clinical colleagues to minimise care disruption. Report progress to key stakeholders, including the Board of Trustees and the Executive Team. Develop and maintain the project plan, budget, and timelines. Chair project meetings, managing programme delivery, risks, and quality. Supervise the work of external suppliers and ensure health and safety standards are upheld. Resolve project delivery issues and value engineer the project scope as necessary. Work closely with clinical teams and other stakeholders to manage the impact on patients and hospice operations. Required Skills & Qualifications: Proven experience in project management, preferably within healthcare or similar sectors. Strong leadership skills and the ability to manage complex projects. Excellent communication and stakeholder management skills. Experience in tendering and supplier management. Knowledge of health and safety regulations. Ability to resolve issues and drive continuous improvement in project delivery. Benefits: Competitive salary package. Opportunity to lead a transformative project within a respected organisation. Work in a supportive and collaborative environment. To forward your CV, apply for the role below and the hiring manager will be in-touch.
Job Title: Production Manager Location: Chalgrove, Oxfordshire Company: Quest Employment (on behalf of our client) Salary: £40,000 - £45,000 per annum Holiday: 25 days + bank holidays Travel: Minimal Our client, a baking company with a rich history dating back to 1983, is dedicated to crafting the finest cookies beloved by people across the UK and internationally. We are currently seeking a dedicated and experienced Production Manager to join our team in Chalgrove, Oxfordshire on a permanent basis. As the Production Manager, you will play a pivotal role in overseeing all aspects of domestic dough production, storage, and delivery to ensure a continuous and high-quality supply of cookies to our customers. Key Responsibilities: Manage and be accountable for all domestic dough production, storage, and delivery operations. Provide front-line leadership across the prepared production operation, focusing on quality, cost, safety, delivery, and people. Lead and motivate teams to achieve production targets and maintain high standards of quality and safety. Ensure compliance with relevant health and safety and food hygiene legislation. Utilize MS Office tools, particularly intermediate Excel, to analyse production data and optimize processes. Maintain a clear understanding of production and financial-related processes to drive efficiency and cost-effectiveness. Possess a forklift license and counterbalance certification (preferred) and a valid driving license (essential). Recruitment, Onboarding, and staff appraisals Requirements: Minimum 3 years of experience in a production environment, preferably in the food and beverage industry. Proven ability to positively manage and lead teams of people. Good working knowledge of relevant health and safety and food hygiene legislation. Intermediate Excel skills. Forklift license and counterbalance certification preferred. Valid driving license essential. If you are a dynamic individual with a passion for production management and a drive for excellence, we encourage you to apply for this exciting opportunity. Join us in our mission to delight customers with the best cookies in the UK! JBRP1_UKTJ
May 05, 2024
Full time
Job Title: Production Manager Location: Chalgrove, Oxfordshire Company: Quest Employment (on behalf of our client) Salary: £40,000 - £45,000 per annum Holiday: 25 days + bank holidays Travel: Minimal Our client, a baking company with a rich history dating back to 1983, is dedicated to crafting the finest cookies beloved by people across the UK and internationally. We are currently seeking a dedicated and experienced Production Manager to join our team in Chalgrove, Oxfordshire on a permanent basis. As the Production Manager, you will play a pivotal role in overseeing all aspects of domestic dough production, storage, and delivery to ensure a continuous and high-quality supply of cookies to our customers. Key Responsibilities: Manage and be accountable for all domestic dough production, storage, and delivery operations. Provide front-line leadership across the prepared production operation, focusing on quality, cost, safety, delivery, and people. Lead and motivate teams to achieve production targets and maintain high standards of quality and safety. Ensure compliance with relevant health and safety and food hygiene legislation. Utilize MS Office tools, particularly intermediate Excel, to analyse production data and optimize processes. Maintain a clear understanding of production and financial-related processes to drive efficiency and cost-effectiveness. Possess a forklift license and counterbalance certification (preferred) and a valid driving license (essential). Recruitment, Onboarding, and staff appraisals Requirements: Minimum 3 years of experience in a production environment, preferably in the food and beverage industry. Proven ability to positively manage and lead teams of people. Good working knowledge of relevant health and safety and food hygiene legislation. Intermediate Excel skills. Forklift license and counterbalance certification preferred. Valid driving license essential. If you are a dynamic individual with a passion for production management and a drive for excellence, we encourage you to apply for this exciting opportunity. Join us in our mission to delight customers with the best cookies in the UK! JBRP1_UKTJ
Head of Fraud Up to £110,000 Hybrid London The Company I am hiring a Head of Fraud for an international entertainment company based in multiple locations across Europe & USA. This role will be driving fraud strategy and operations to help drive fraudulent activity down across the business. The Role As a Head of Fraud, you will be: Leading the fraud strategy across the business. Managing a large team of Fraud Managers globally Managing the daily operations of the fraud function Developing new fraud policies and procedures across the business Being an SME for Fraud across the business. Working with regulatory bodies to make sure the company remains in line with regulation Collaborating across functions and working with very senior stakeholders Your skills and experience To be successful as a Head of Fraud, you will need: Ideally experience in another Head of Fraud or a Senior Fraud Manager role Strong fraud strategy development experience Strong operations experience Experience managing a large team of fraud professionals Ideally, experience working within the gambling/entertainment industry Strong experience working with Fraud regulators Benefits Up to £110,000 + benefits package
May 05, 2024
Full time
Head of Fraud Up to £110,000 Hybrid London The Company I am hiring a Head of Fraud for an international entertainment company based in multiple locations across Europe & USA. This role will be driving fraud strategy and operations to help drive fraudulent activity down across the business. The Role As a Head of Fraud, you will be: Leading the fraud strategy across the business. Managing a large team of Fraud Managers globally Managing the daily operations of the fraud function Developing new fraud policies and procedures across the business Being an SME for Fraud across the business. Working with regulatory bodies to make sure the company remains in line with regulation Collaborating across functions and working with very senior stakeholders Your skills and experience To be successful as a Head of Fraud, you will need: Ideally experience in another Head of Fraud or a Senior Fraud Manager role Strong fraud strategy development experience Strong operations experience Experience managing a large team of fraud professionals Ideally, experience working within the gambling/entertainment industry Strong experience working with Fraud regulators Benefits Up to £110,000 + benefits package
Sr. Operations Specialist Digital - United Kingdom London, UK Req 11 April 2024 We are Subway! A dedicated team of professionals supporting thousands of franchisees around the globe. Sr. Operations Specialist Digital - United Kingdom Region : United Kingdom Ready for a fresh, new career? Look no further because one of the world's most iconic brands can help you get there. Why Join Us? At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world's leading restaurant brands, we've always embraced change and the path ahead. And today, we're making better living way easier. Our purpose is about more than the food we serve in our restaurants. It's centered onfueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey. About the Role: We have an exciting opportunity to support our UK team as a(n) Sr. Operations Specialist Digital based in United Kingdom. The Sr. Operations Specialist Digital supports the team with support on operational leadership across the UK, as well as being the subject matter expert for the codification of various elements of the digital operating model across EMEA. The role covers in-restaurant technology, operations of digital channels and new in-restaurant propositions such as the launch of self-order Kiosks. This role sits within the broader EMEA Operations strategy team, and reports into the Digital Operations Manager for EMEA. And is accountable for driving the execution and implementation of the business' digital strategies across the UK and Ireland. These strategic initiatives ladder up against our broader business "blue chips", which means this role is pivotal in the brands success. This person should be a well-rounded operator with a lean toward digital and off-premises, able to codify and communicate best practice, influence field teams and franchisees, and hold those to account when falling short. The role will also involve taking ownership over specific operational projects and working cross-functionally to deliver. This role will be a combination of both office (London), field (UK and Ireland) and home working which will vary depending on the business requirements week to week. If you feel that this is the role for you, and you are successful with your application, be ready to be Bold , Empowered , Accountable , and ready to have Fun in a fast paced and agile working environment. Responsibilities include but are not limited to: Lead the off-premises channel for TUKI which accounts for a quarter of all sales. Working with our field operational teams to maximize off-premises guest experience, improve operational metrics and grow sales to achieve the annual operating plan. Manage the operational relationship with our third-party delivery partners and be the go-to SME on all operational implementation set-up & queries. Develop and codify best practice, processes, and continuous improvement programs to ensure brand standards are executed with consistency. Work with SME's, Franchisees and BD offices to gather requirements and feedback. Identify criteria for success and monitor and measure results. Conduct relevant industry research and provide communications to the field to gather input and/or to implement new or updated policies, procedures, or programs. Collaborating with the new product development team to manage Subway POS with all new products, promotions and digital configuration required. Be the SME on POS upgrades, functionality, and pricing for TUKI. Co-ordinate all POS set up activity to ensure seamless campaign go-live windows. Interdepartmental involvement: strong awareness of each department initiatives. Responsible for determining if Operations is Responsible, Accountable, Consulting, or Informed (RACI). Attend meetings, taskforces, and committees - communicate to the rest of department. Work with L&D team to ensure the number of Certified Stores & Trainers are maintained across the BU. Miscellaneous responsibilities maintained through department: research and maintain Operations based Company programs available to franchisees and field teams. Work with IPC, vendors and BD & SMO offices as needed. Proactive engagement with Field Teams, Store Teams & Franchisees along with in-restaurant visits to deliver against the annual operating plan initiatives. Improving speed, accuracy, quality of restaurant execution Growing our 3PD channel sales Implementation of self-order Kiosks into 400+ restaurants Launch and improvement of our loyalty & mobile order app Be the conscience of the operator in the center, with a focus on maximizing growth & franchisee profitability Qualifications (some examples listed below): Bachelor's degree (Preferred) in Business/Technical Area Minimum of 2-6 years' experience in QSR Industry (preferred) Technical Proficiencies: Software (Microsoft Office Suite programs:Word, Excel, PowerPoint, Outlook) - Ideal candidate needs to have technical proficiencies Able to multi-task, prioritize workload and comfortable working within a fast-paced environment. Interpersonal, relationship-building and networking skills with a self-motivated attitude to work. Language requirements: Fluent in English - any additional language a plus. What do we Offer? Competitive Bonus Tuition Reimbursement Company Holidays Employee Resource Groups Volunteering time And Many More The Company is only considering applicants who are currently authorized to work in the country the position is based.
May 05, 2024
Full time
Sr. Operations Specialist Digital - United Kingdom London, UK Req 11 April 2024 We are Subway! A dedicated team of professionals supporting thousands of franchisees around the globe. Sr. Operations Specialist Digital - United Kingdom Region : United Kingdom Ready for a fresh, new career? Look no further because one of the world's most iconic brands can help you get there. Why Join Us? At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world's leading restaurant brands, we've always embraced change and the path ahead. And today, we're making better living way easier. Our purpose is about more than the food we serve in our restaurants. It's centered onfueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey. About the Role: We have an exciting opportunity to support our UK team as a(n) Sr. Operations Specialist Digital based in United Kingdom. The Sr. Operations Specialist Digital supports the team with support on operational leadership across the UK, as well as being the subject matter expert for the codification of various elements of the digital operating model across EMEA. The role covers in-restaurant technology, operations of digital channels and new in-restaurant propositions such as the launch of self-order Kiosks. This role sits within the broader EMEA Operations strategy team, and reports into the Digital Operations Manager for EMEA. And is accountable for driving the execution and implementation of the business' digital strategies across the UK and Ireland. These strategic initiatives ladder up against our broader business "blue chips", which means this role is pivotal in the brands success. This person should be a well-rounded operator with a lean toward digital and off-premises, able to codify and communicate best practice, influence field teams and franchisees, and hold those to account when falling short. The role will also involve taking ownership over specific operational projects and working cross-functionally to deliver. This role will be a combination of both office (London), field (UK and Ireland) and home working which will vary depending on the business requirements week to week. If you feel that this is the role for you, and you are successful with your application, be ready to be Bold , Empowered , Accountable , and ready to have Fun in a fast paced and agile working environment. Responsibilities include but are not limited to: Lead the off-premises channel for TUKI which accounts for a quarter of all sales. Working with our field operational teams to maximize off-premises guest experience, improve operational metrics and grow sales to achieve the annual operating plan. Manage the operational relationship with our third-party delivery partners and be the go-to SME on all operational implementation set-up & queries. Develop and codify best practice, processes, and continuous improvement programs to ensure brand standards are executed with consistency. Work with SME's, Franchisees and BD offices to gather requirements and feedback. Identify criteria for success and monitor and measure results. Conduct relevant industry research and provide communications to the field to gather input and/or to implement new or updated policies, procedures, or programs. Collaborating with the new product development team to manage Subway POS with all new products, promotions and digital configuration required. Be the SME on POS upgrades, functionality, and pricing for TUKI. Co-ordinate all POS set up activity to ensure seamless campaign go-live windows. Interdepartmental involvement: strong awareness of each department initiatives. Responsible for determining if Operations is Responsible, Accountable, Consulting, or Informed (RACI). Attend meetings, taskforces, and committees - communicate to the rest of department. Work with L&D team to ensure the number of Certified Stores & Trainers are maintained across the BU. Miscellaneous responsibilities maintained through department: research and maintain Operations based Company programs available to franchisees and field teams. Work with IPC, vendors and BD & SMO offices as needed. Proactive engagement with Field Teams, Store Teams & Franchisees along with in-restaurant visits to deliver against the annual operating plan initiatives. Improving speed, accuracy, quality of restaurant execution Growing our 3PD channel sales Implementation of self-order Kiosks into 400+ restaurants Launch and improvement of our loyalty & mobile order app Be the conscience of the operator in the center, with a focus on maximizing growth & franchisee profitability Qualifications (some examples listed below): Bachelor's degree (Preferred) in Business/Technical Area Minimum of 2-6 years' experience in QSR Industry (preferred) Technical Proficiencies: Software (Microsoft Office Suite programs:Word, Excel, PowerPoint, Outlook) - Ideal candidate needs to have technical proficiencies Able to multi-task, prioritize workload and comfortable working within a fast-paced environment. Interpersonal, relationship-building and networking skills with a self-motivated attitude to work. Language requirements: Fluent in English - any additional language a plus. What do we Offer? Competitive Bonus Tuition Reimbursement Company Holidays Employee Resource Groups Volunteering time And Many More The Company is only considering applicants who are currently authorized to work in the country the position is based.
Senior Software Dev Engineer, CP2 - Ad Sales Ads Reporting Amazon Advertising is one of Amazon's fastest growing businesses, responsible for defining and delivering advertising solutions that drive product discovery and sales. Our advertising solutions are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class advertising solutions. Actions, Insights, and Recommendation Solutions (AIRS) is at the forefront of our amazing growth machine enabling our teams to deliver at scale. Our goal is to scale the impact of account management efforts multifold by investing in strategic applications that improve productivity of internal account management teams. We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities. Key job responsibilities As a Senior Software Engineer, you will: Innovate and solve software engineering and infrastructure engineering challenges at a massive scale. Build the design and implementation of several internal services as well as integration strategies for external services. Partner closely with our security and privacy teams to produce innovative and secure solutions. Have excellent time management skills along with the ability to deliver results in the face of uncertainty. Exert technical influence over your team members, increasing their productivity and effectiveness by sharing your deep knowledge and experience. The ideal candidate will be a visionary leader, builder, and operator. Assist in the career development of others by actively mentoring individuals and the community on advanced technical issues and helping managers guide the career growth of their team members. Balance technical leadership and savvy with strong business judgment to make the right decisions about technology choices. About the team The "CP2 - Ad Sales Ads Reporting" (ASAR) team transforms the internal Ad Sales Ads reporting from manual, reactive workflows to automated, proactive workflows that accelerate account team ability to drive advertiser action in a consistent, scaled, and measurable way. Our mission is to build actionable reports, generate reporting insights and manage internal reporting flows for the "Ad Sales" team. We are open to hiring candidates to work out of one of the following locations: Edinburgh, MLN, GBR London, GBR - Experience as a mentor, tech lead or leading an engineering team - Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design - Experience in professional, non-internship software development - Experience leading the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems - Experience in development in the last 3 years - Bachelor's degree in computer science or equivalent - Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
May 05, 2024
Full time
Senior Software Dev Engineer, CP2 - Ad Sales Ads Reporting Amazon Advertising is one of Amazon's fastest growing businesses, responsible for defining and delivering advertising solutions that drive product discovery and sales. Our advertising solutions are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class advertising solutions. Actions, Insights, and Recommendation Solutions (AIRS) is at the forefront of our amazing growth machine enabling our teams to deliver at scale. Our goal is to scale the impact of account management efforts multifold by investing in strategic applications that improve productivity of internal account management teams. We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities. Key job responsibilities As a Senior Software Engineer, you will: Innovate and solve software engineering and infrastructure engineering challenges at a massive scale. Build the design and implementation of several internal services as well as integration strategies for external services. Partner closely with our security and privacy teams to produce innovative and secure solutions. Have excellent time management skills along with the ability to deliver results in the face of uncertainty. Exert technical influence over your team members, increasing their productivity and effectiveness by sharing your deep knowledge and experience. The ideal candidate will be a visionary leader, builder, and operator. Assist in the career development of others by actively mentoring individuals and the community on advanced technical issues and helping managers guide the career growth of their team members. Balance technical leadership and savvy with strong business judgment to make the right decisions about technology choices. About the team The "CP2 - Ad Sales Ads Reporting" (ASAR) team transforms the internal Ad Sales Ads reporting from manual, reactive workflows to automated, proactive workflows that accelerate account team ability to drive advertiser action in a consistent, scaled, and measurable way. Our mission is to build actionable reports, generate reporting insights and manage internal reporting flows for the "Ad Sales" team. We are open to hiring candidates to work out of one of the following locations: Edinburgh, MLN, GBR London, GBR - Experience as a mentor, tech lead or leading an engineering team - Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design - Experience in professional, non-internship software development - Experience leading the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems - Experience in development in the last 3 years - Bachelor's degree in computer science or equivalent - Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
Location: Birkenhead, North West England, CH41 6DU : Croydon, London (region), CR0 2AQ : Coventry, West Midlands (England), CV1 2WT : Durham, North East England, DH1 5TR : Weymouth, South West England, DT4 9TT : Gloucester, South West England, GL1 1DQ : Kingston upon Hull, Yorkshire and the Humber, HU2 8JN : Leicester, East Midlands (England), LE3 5DR : Plymouth, South West England, PL6 5WS : Warton, North West England, PR4 1TE : Swansea, Wales, SA7 9FQ : Telford, West Midlands (England), TF3 4LR Salary: £41,206 Contract type: Permanent Working pattern: Flexible working, Full-time, Part-time Benefits: Competitive About the job It is an exciting time for HM Land Registry (HMLR) as we continue to embark on a major transformation programme. HMLR's ambition is to become the worlds leading land registry for speed, simplicity and an open approach to data. We are looking for an Infrastructure Engineer (Load and Performance testing) to join our Transformation & Technology Directorate. You will be part of the IT Operations Practice, which is responsible for the performance and delivery of all technical infrastructure which underpins and supports the organisation. HM Land Registry's existing software systems and services form part of the critical national infrastructure, safeguarding land and property ownership valued at £7 trillion. This enables over £1 trillion worth of personal and commercial lending to be secured against property across England and Wales. Job description The Load and Infrastructure Performance Team plays an important role in load testing of Land Registry Services, providing assurance to the business and stakeholders. As part of your role, you will provide technical support for the maintenance of IT Infrastructure and platforms, as part of a wider infrastructure engineering community. You will plan and manage technical changes related to your specialism and implement technology to ensure non-functional requirements and service levels can be achieved, engaging with other technical specialists where appropriate. You will take responsibility for the resolution of incidents or escalation, as appropriate and support continuous enhancements to pre-production services and systems to prevent service outages. You will work with the delivery practice to construct and maintain realistic estimates and plans for Infrastructure deliverables, produce and maintain technical team documentation and work with the Lead Infrastructure Leads in the documentation of designs of new solutions. There will be frequent travel required to the Plymouth office to work with colleagues and other locations in the UK. Please note that due to the nature of the role, you will be required to work a minimum of 30 hours per week. HMLR believe that a blended approach to where you work that enables some time working from home, as well as in the office may give you an improved experience and has clear business benefits, therefore we expect everyone to spend at least 60% of their working time in the office. Please see the attached candidate pack for further information on this role. Person specification To be successful in this role, you will either hold a qualification in Information Technology or a related area (Degree Level or equivalent) or have experience in a performance/load test field. You will also be ISTQB - Foundation in software testing qualified. You will have in-depth experience using LoadRunner Professional or Enterprise testing software and working knowledge of several relevant technologies and software such as Jenkins, Openshift, Kabana, Post Gres databases and mainframe Supersession. You will have experience with writing and modifying load-testing scripts using programming or scripting languages. You can also demonstrate evidence of gathering and analysing non-functional requirements, planning load tests and reporting to stakeholders. The role may require occasional planned out of hours working in order to deal with IT changes and maintenance. If needed to undertake on-call activities an additional payment is made based on the size of the on-call team. This post requires Security Clearance and could be subject to further background checks. You will require a minimum of 5 years of residence in the UK. For applicants applying to our Coventry office, please note that our office will be moving to our new location, Cheylesmore House, 5 Quinton Road, Coventry CV1 2WT. The move from our current location (CV1 3BH) will happen in phases, with all staff due to have moved to Cheylesmore House by July 2024. Where an individual taking up the responsibility will be based in the Swansea Office, the ability to speak Welsh is desirable. Benefits Alongside your salary of £41,206, HM Land Registry contributes £9,881 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. At HM Land Registry our vision is a world-leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference in the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and be able to fulfil their full potential. We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits. You may have experience in the following: Administrator, Data Center Engineer, IT Support Engineer, Network Operations Center (NOC) Engineer, Infrastructure Automation Engineer, IT Infrastructure Engineer, Infrastructure Solutions Engineer, Infrastructure Analyst, Infrastructure Manager, IT Operations Engineer, Tester, Testing, Test Analyst, Test Engineer, etc. REF-213604 JBRP1_UKTJ
May 05, 2024
Full time
Location: Birkenhead, North West England, CH41 6DU : Croydon, London (region), CR0 2AQ : Coventry, West Midlands (England), CV1 2WT : Durham, North East England, DH1 5TR : Weymouth, South West England, DT4 9TT : Gloucester, South West England, GL1 1DQ : Kingston upon Hull, Yorkshire and the Humber, HU2 8JN : Leicester, East Midlands (England), LE3 5DR : Plymouth, South West England, PL6 5WS : Warton, North West England, PR4 1TE : Swansea, Wales, SA7 9FQ : Telford, West Midlands (England), TF3 4LR Salary: £41,206 Contract type: Permanent Working pattern: Flexible working, Full-time, Part-time Benefits: Competitive About the job It is an exciting time for HM Land Registry (HMLR) as we continue to embark on a major transformation programme. HMLR's ambition is to become the worlds leading land registry for speed, simplicity and an open approach to data. We are looking for an Infrastructure Engineer (Load and Performance testing) to join our Transformation & Technology Directorate. You will be part of the IT Operations Practice, which is responsible for the performance and delivery of all technical infrastructure which underpins and supports the organisation. HM Land Registry's existing software systems and services form part of the critical national infrastructure, safeguarding land and property ownership valued at £7 trillion. This enables over £1 trillion worth of personal and commercial lending to be secured against property across England and Wales. Job description The Load and Infrastructure Performance Team plays an important role in load testing of Land Registry Services, providing assurance to the business and stakeholders. As part of your role, you will provide technical support for the maintenance of IT Infrastructure and platforms, as part of a wider infrastructure engineering community. You will plan and manage technical changes related to your specialism and implement technology to ensure non-functional requirements and service levels can be achieved, engaging with other technical specialists where appropriate. You will take responsibility for the resolution of incidents or escalation, as appropriate and support continuous enhancements to pre-production services and systems to prevent service outages. You will work with the delivery practice to construct and maintain realistic estimates and plans for Infrastructure deliverables, produce and maintain technical team documentation and work with the Lead Infrastructure Leads in the documentation of designs of new solutions. There will be frequent travel required to the Plymouth office to work with colleagues and other locations in the UK. Please note that due to the nature of the role, you will be required to work a minimum of 30 hours per week. HMLR believe that a blended approach to where you work that enables some time working from home, as well as in the office may give you an improved experience and has clear business benefits, therefore we expect everyone to spend at least 60% of their working time in the office. Please see the attached candidate pack for further information on this role. Person specification To be successful in this role, you will either hold a qualification in Information Technology or a related area (Degree Level or equivalent) or have experience in a performance/load test field. You will also be ISTQB - Foundation in software testing qualified. You will have in-depth experience using LoadRunner Professional or Enterprise testing software and working knowledge of several relevant technologies and software such as Jenkins, Openshift, Kabana, Post Gres databases and mainframe Supersession. You will have experience with writing and modifying load-testing scripts using programming or scripting languages. You can also demonstrate evidence of gathering and analysing non-functional requirements, planning load tests and reporting to stakeholders. The role may require occasional planned out of hours working in order to deal with IT changes and maintenance. If needed to undertake on-call activities an additional payment is made based on the size of the on-call team. This post requires Security Clearance and could be subject to further background checks. You will require a minimum of 5 years of residence in the UK. For applicants applying to our Coventry office, please note that our office will be moving to our new location, Cheylesmore House, 5 Quinton Road, Coventry CV1 2WT. The move from our current location (CV1 3BH) will happen in phases, with all staff due to have moved to Cheylesmore House by July 2024. Where an individual taking up the responsibility will be based in the Swansea Office, the ability to speak Welsh is desirable. Benefits Alongside your salary of £41,206, HM Land Registry contributes £9,881 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. At HM Land Registry our vision is a world-leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference in the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and be able to fulfil their full potential. We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits. You may have experience in the following: Administrator, Data Center Engineer, IT Support Engineer, Network Operations Center (NOC) Engineer, Infrastructure Automation Engineer, IT Infrastructure Engineer, Infrastructure Solutions Engineer, Infrastructure Analyst, Infrastructure Manager, IT Operations Engineer, Tester, Testing, Test Analyst, Test Engineer, etc. REF-213604 JBRP1_UKTJ
WHAT YOU'LL DO We are seeking strong candidates to fill the role of a Practice Area (PA) Project Manager as part of a team of 4-5 Project Managers that is currently being built up. In this role, you will support one or multiple Industry and Functional Practice Areas with the execution of projects that respond to an acute high-priority need, or make the Practice Areas fit for the future. In some projects you will act as an individual contributor and be part of a team, In others you will act as the project manager who drives the project content wise and/or as head of the activist "PMO" (project mgt. office). You will be instrumental in steering and implementing strategic initiatives that are part of the CTB (Change the Business) agenda of the Global Practice Areas (PAs). This is an opportunity for you to work alongside senior leadership and cross-functional teams to enhance operational efficiency and drive innovation and strategic change. Your role will be critical in identifying challenges, crafting solutions, and leading transformative projects that align with our strategic vision at BCG. YOU'RE GOOD AT • Structuring and leading complex strategic and operational projects with multiple parallel work streams that routinely require independent judgement, trade-offs or prioritization • Translating high-level strategic ideas into actionable plans • Leading project teams by facilitating with and across both project contributors and stakeholders to achieve outcomes • Confidently and autonomously driving to results and keeping assignments on track, while at the same time displaying flexibility in the solutioning process • Aligning diverse (and sometimes conflicting) stakeholder interests; handling ambiguous, complex situations with poise and diplomacy • Driving innovation with creative, pragmatic and out-of-the box thinking • Building relationships quickly and collaborating effectively, across diverse cultural and functional backgrounds, including in non-co-located settings • Influencing stakeholders across seniority levels to build broad support for the project outcome • Communicating with confidence • Understanding what creates value for the Practices AND their internal and external stakeholders • Strong written and verbal communication skills • Advanced knowledge in Outlook, PowerPoint, and Excel YOU BRING (EXPERIENCE & QUALIFICATIONS) • Bachelor's Degree in Business Administration or business-related field • 6-8 years of relevant work experience • Consulting experience at Project Leader (PL) level preferred • Strong communication skills: ability to write clear, well-structured emails, memos and presentations and effectively lead/facilitate discussions • Excellent analytical skills and rigor (own output and delivered quality) • Excellent Excel proficiency - able to manage large data sets, build models • Excellent PowerPoint proficiency • Experience in working in international environments • Proven ability to successfully operate in a matrix organization • Interest in BCG Practices' business YOU'LL WORK WITH The Practice Area Chief of Staff, the Global Practice Management (Senior) Directors, the Practice Area Leaders and their leadership/management teams. A network of experts and teams across BCG functions, including the Global Practice Management Support (GPMS) team of analysts and operations specialists.
May 05, 2024
Full time
WHAT YOU'LL DO We are seeking strong candidates to fill the role of a Practice Area (PA) Project Manager as part of a team of 4-5 Project Managers that is currently being built up. In this role, you will support one or multiple Industry and Functional Practice Areas with the execution of projects that respond to an acute high-priority need, or make the Practice Areas fit for the future. In some projects you will act as an individual contributor and be part of a team, In others you will act as the project manager who drives the project content wise and/or as head of the activist "PMO" (project mgt. office). You will be instrumental in steering and implementing strategic initiatives that are part of the CTB (Change the Business) agenda of the Global Practice Areas (PAs). This is an opportunity for you to work alongside senior leadership and cross-functional teams to enhance operational efficiency and drive innovation and strategic change. Your role will be critical in identifying challenges, crafting solutions, and leading transformative projects that align with our strategic vision at BCG. YOU'RE GOOD AT • Structuring and leading complex strategic and operational projects with multiple parallel work streams that routinely require independent judgement, trade-offs or prioritization • Translating high-level strategic ideas into actionable plans • Leading project teams by facilitating with and across both project contributors and stakeholders to achieve outcomes • Confidently and autonomously driving to results and keeping assignments on track, while at the same time displaying flexibility in the solutioning process • Aligning diverse (and sometimes conflicting) stakeholder interests; handling ambiguous, complex situations with poise and diplomacy • Driving innovation with creative, pragmatic and out-of-the box thinking • Building relationships quickly and collaborating effectively, across diverse cultural and functional backgrounds, including in non-co-located settings • Influencing stakeholders across seniority levels to build broad support for the project outcome • Communicating with confidence • Understanding what creates value for the Practices AND their internal and external stakeholders • Strong written and verbal communication skills • Advanced knowledge in Outlook, PowerPoint, and Excel YOU BRING (EXPERIENCE & QUALIFICATIONS) • Bachelor's Degree in Business Administration or business-related field • 6-8 years of relevant work experience • Consulting experience at Project Leader (PL) level preferred • Strong communication skills: ability to write clear, well-structured emails, memos and presentations and effectively lead/facilitate discussions • Excellent analytical skills and rigor (own output and delivered quality) • Excellent Excel proficiency - able to manage large data sets, build models • Excellent PowerPoint proficiency • Experience in working in international environments • Proven ability to successfully operate in a matrix organization • Interest in BCG Practices' business YOU'LL WORK WITH The Practice Area Chief of Staff, the Global Practice Management (Senior) Directors, the Practice Area Leaders and their leadership/management teams. A network of experts and teams across BCG functions, including the Global Practice Management Support (GPMS) team of analysts and operations specialists.
HM Land Registry ("HMLR") and Inspire People are partnering together to bring you an exciting opportunity for a Lead Infrastructure Engineer to shape, provide oversight and manage the implementation and maintenance of Microsoft Power Platform solutions within a brand-new PowerApps team in IT Operations at HMLR. Starting salary of £54,388 to £61,850 dependent upon interview assessment plus excellent Civil Service benefits and 28% pension contribution. Flexible, hybrid working from Plymouth. HMLR's ambition is to become the world's leading land registry for speed, simplicity and an open approach to data. Their existing software systems and services form part of the critical national infrastructure, safeguarding land and property ownership valued at £7 trillion enabling over £1 trillion worth of personal and commercial lending to be secured against property across England and Wales. The Power Platform team sits within the IT Operations Practice, a new team to the organisation and will form part of a wider group of infrastructure engineering teams which design, deliver and support corporate services, for 6500 internal users with some exciting deliverables already rolled out for testing such as a new Desk Booking application. This role is to provide leadership to the team and engage with other Lead Infrastructure Engineers, Technical Leads, Delivery Leads, New Service Managers and Architects to deliver solutions to agreed designs. You will lead and manage the implementation, and maintenance of Infrastructure and Microsoft Power Platform solutions, provide guidance, mentorship, and oversight to the Power platform team, ensuring the reliability, scalability, development, and security of our Power Platform environment. The role holder will champion and lead on taking forward technical consolidation and/or improvement activities providing guidance and leadership to technicians throughout the IT Operations Practice and wider. Responsibilities include: Lead on the design, development and maintenance of Microsoft Power Apps solutions running on the Power Platform, using Power Fx low code programming. Use Power Apps, Power Automate, Power BI, and Microsoft Co-pilot Studio and other Power Platform related technologies to create low code solutions if and where necessary. Lead on engagement with stakeholders to understand business needs required for the development of Power Apps. Support end-users adoption of Power Platform technologies. Leading on the creation of Continuous Integration and Continuous Delivery pipelines for Power Platform and Azure Services Take a leading role in the technical development of staff within the practice helping understand technical skills and capability required now and in the future Task manage technical staff resource as required, setting them clear objectives and tracking them to completion whilst providing appropriate feedback to line managers. There will be line management responsibility, previous experience is desirable Essential skills: Strong knowledge of Power Platform components (Power Apps / Power Automate / Power BI / Microsoft Co-pilot Studio) Some scripting or programming knowledge (e.g. C#, ASP.Net, Ruby, Java, Python, Power Fx, JavaScript) Experience of implementing and managing Power Platform components and infrastructure solutions and administration tasks within the Power Platform environment. Experience of optimising power apps to increase performance Evidence of planning and managing significant technical change. Effective communication skills, including the ability to interact and build working relationships with stakeholders. Location Expectation is to be working from the Plymouth office 60% of your time across the month (typically 3 days/week). Benefits Alongside your salary of circa £62,000 HM Land Registry contributes £9,881 towards you being a member of the Civil Service Defined Benefit Pension scheme and the following benefits: Annual leave of 28.5 days' paid holiday during each holiday year plus 8 days public holidays Personalised training and development plans including expensed accreditations with training days set aside Flexi-time scheme (You decide what working hours work best for you) Attractive pension options inc. 28% Civil Service Pension contribution Social and sports club Access to our employee assistance programme for counselling and support on a wide range of issues Interest-free loan for season tickets Cycle to work scheme (salary sacrifice). HMLR have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development and flexible ways of working. Further information This role requires SC clearance, a condition of which is to have been present in the UK for 5 out of the past 5 years. This post may include participation in an on-call rota, subject to additional pay. JBRP1_UKTJ
May 05, 2024
Full time
HM Land Registry ("HMLR") and Inspire People are partnering together to bring you an exciting opportunity for a Lead Infrastructure Engineer to shape, provide oversight and manage the implementation and maintenance of Microsoft Power Platform solutions within a brand-new PowerApps team in IT Operations at HMLR. Starting salary of £54,388 to £61,850 dependent upon interview assessment plus excellent Civil Service benefits and 28% pension contribution. Flexible, hybrid working from Plymouth. HMLR's ambition is to become the world's leading land registry for speed, simplicity and an open approach to data. Their existing software systems and services form part of the critical national infrastructure, safeguarding land and property ownership valued at £7 trillion enabling over £1 trillion worth of personal and commercial lending to be secured against property across England and Wales. The Power Platform team sits within the IT Operations Practice, a new team to the organisation and will form part of a wider group of infrastructure engineering teams which design, deliver and support corporate services, for 6500 internal users with some exciting deliverables already rolled out for testing such as a new Desk Booking application. This role is to provide leadership to the team and engage with other Lead Infrastructure Engineers, Technical Leads, Delivery Leads, New Service Managers and Architects to deliver solutions to agreed designs. You will lead and manage the implementation, and maintenance of Infrastructure and Microsoft Power Platform solutions, provide guidance, mentorship, and oversight to the Power platform team, ensuring the reliability, scalability, development, and security of our Power Platform environment. The role holder will champion and lead on taking forward technical consolidation and/or improvement activities providing guidance and leadership to technicians throughout the IT Operations Practice and wider. Responsibilities include: Lead on the design, development and maintenance of Microsoft Power Apps solutions running on the Power Platform, using Power Fx low code programming. Use Power Apps, Power Automate, Power BI, and Microsoft Co-pilot Studio and other Power Platform related technologies to create low code solutions if and where necessary. Lead on engagement with stakeholders to understand business needs required for the development of Power Apps. Support end-users adoption of Power Platform technologies. Leading on the creation of Continuous Integration and Continuous Delivery pipelines for Power Platform and Azure Services Take a leading role in the technical development of staff within the practice helping understand technical skills and capability required now and in the future Task manage technical staff resource as required, setting them clear objectives and tracking them to completion whilst providing appropriate feedback to line managers. There will be line management responsibility, previous experience is desirable Essential skills: Strong knowledge of Power Platform components (Power Apps / Power Automate / Power BI / Microsoft Co-pilot Studio) Some scripting or programming knowledge (e.g. C#, ASP.Net, Ruby, Java, Python, Power Fx, JavaScript) Experience of implementing and managing Power Platform components and infrastructure solutions and administration tasks within the Power Platform environment. Experience of optimising power apps to increase performance Evidence of planning and managing significant technical change. Effective communication skills, including the ability to interact and build working relationships with stakeholders. Location Expectation is to be working from the Plymouth office 60% of your time across the month (typically 3 days/week). Benefits Alongside your salary of circa £62,000 HM Land Registry contributes £9,881 towards you being a member of the Civil Service Defined Benefit Pension scheme and the following benefits: Annual leave of 28.5 days' paid holiday during each holiday year plus 8 days public holidays Personalised training and development plans including expensed accreditations with training days set aside Flexi-time scheme (You decide what working hours work best for you) Attractive pension options inc. 28% Civil Service Pension contribution Social and sports club Access to our employee assistance programme for counselling and support on a wide range of issues Interest-free loan for season tickets Cycle to work scheme (salary sacrifice). HMLR have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development and flexible ways of working. Further information This role requires SC clearance, a condition of which is to have been present in the UK for 5 out of the past 5 years. This post may include participation in an on-call rota, subject to additional pay. JBRP1_UKTJ
WHAT YOU'LL DO We are seeking an exceptional professional as Employee Experience Design (EXP) Manager for the Global Specialty Businesses (GSB). In this role, you will play a pivotal part in creating direction and roadmap for the effective employee and learner experiences, including learner navigation, communication, and onboarding of new joiners across our GSB locations worldwide. This includes advancing the systems and tools that facilitate these activities. With over 500 new hires annually in GSB, you help us rethink our approach and tools to employee and learner experience and create a roadmap for further enhancing effectiveness and efficiency of different experiences. You will liaise with our different teams in HR, learning, career development, analytics, and our businesses, to help drive this agenda. In addition, you will work with groups outside of GSB to advance our experience design more broadly across teams. Building on your strong expertise, you also help us drive learner experience, innovation, and advancement of our function globally. YOU'RE GOOD AT Learning experience and intervention design, including learning journey and blended formats, human-centered design Digital product management, eg, understanding user and learner needs, translating them into product or service requirements, and using agile methodologies accordingly Bringing cross-functional teams together, building relationship and followership Managing projects and teams within a matrixed, global, virtual organization Taking ownership and driving topics proactively Performing well in a fast-paced and dynamic environment Knowledge of state-of-the-art tools and technology in the learning/people management space YOU BRING (EXPERIENCE & QUALIFICATIONS) Advanced degree with demonstrated high academic achievements in a relevant domain 8 - 10+ years of relevant professional experience, ideally in related industries Passion for people development, experience design, and visual/communication design Excellent analytical and problem-solving skills with strong business judgment Experience in product management and/or UX design for digital tools, ideally in HR/ learning space, including agile ways of working Strong planning and project management skills Excellent skills in stakeholder management and communication Outstanding initiative, ownership, and results-orientation Proficiency in Excel, PowerPoint, and familiarity with LMS and survey tools, ideally MS PowerBI or Automation tools Willingness for occasional international travel, with flexible schedule, where required Excellent English skills The Learning & Development function of BCG's Global Specialty Businesses (GSB) is responsible for the global learning activities for the firm's worldwide knowledge and specialty businesses, and for the management and operations teams of the Practice Areas (PAs) - with over 3000 people. We work closely with the businesses, the People Team, and other BCG groups to provide our staff with world-class and high-impact learning opportunities. You will be working closely with our cross-functional global Onboarding Excellence and HR Operations team who manage the local onboarding and integration of our new joiners across our worldwide locations, as well as with other groups in BCG to foster collaboration beyond GSB. ADDITIONAL INFORMATION The People Management Team (PMT) in GSB is comprised of several centers of expertise including HR Operations, People Analytics, Career Development, Learning & Development, Talent Acquisition & Branding, Compensation, and Mobility. Our centers of expertise work together to build out new teams and capabilities by sourcing, acquiring and retaining the best, diverse talent for BCG's Global Specialty Businesses. We develop talent and capabilities, while enhancing managers' effectiveness, and building affiliation and engagement in our new global offices. The PMT also harmonizes process efficiencies, automation, and global standardization. Through analytics and digitalization, we are always looking to expand our PMT capabilities and coverage.
May 05, 2024
Full time
WHAT YOU'LL DO We are seeking an exceptional professional as Employee Experience Design (EXP) Manager for the Global Specialty Businesses (GSB). In this role, you will play a pivotal part in creating direction and roadmap for the effective employee and learner experiences, including learner navigation, communication, and onboarding of new joiners across our GSB locations worldwide. This includes advancing the systems and tools that facilitate these activities. With over 500 new hires annually in GSB, you help us rethink our approach and tools to employee and learner experience and create a roadmap for further enhancing effectiveness and efficiency of different experiences. You will liaise with our different teams in HR, learning, career development, analytics, and our businesses, to help drive this agenda. In addition, you will work with groups outside of GSB to advance our experience design more broadly across teams. Building on your strong expertise, you also help us drive learner experience, innovation, and advancement of our function globally. YOU'RE GOOD AT Learning experience and intervention design, including learning journey and blended formats, human-centered design Digital product management, eg, understanding user and learner needs, translating them into product or service requirements, and using agile methodologies accordingly Bringing cross-functional teams together, building relationship and followership Managing projects and teams within a matrixed, global, virtual organization Taking ownership and driving topics proactively Performing well in a fast-paced and dynamic environment Knowledge of state-of-the-art tools and technology in the learning/people management space YOU BRING (EXPERIENCE & QUALIFICATIONS) Advanced degree with demonstrated high academic achievements in a relevant domain 8 - 10+ years of relevant professional experience, ideally in related industries Passion for people development, experience design, and visual/communication design Excellent analytical and problem-solving skills with strong business judgment Experience in product management and/or UX design for digital tools, ideally in HR/ learning space, including agile ways of working Strong planning and project management skills Excellent skills in stakeholder management and communication Outstanding initiative, ownership, and results-orientation Proficiency in Excel, PowerPoint, and familiarity with LMS and survey tools, ideally MS PowerBI or Automation tools Willingness for occasional international travel, with flexible schedule, where required Excellent English skills The Learning & Development function of BCG's Global Specialty Businesses (GSB) is responsible for the global learning activities for the firm's worldwide knowledge and specialty businesses, and for the management and operations teams of the Practice Areas (PAs) - with over 3000 people. We work closely with the businesses, the People Team, and other BCG groups to provide our staff with world-class and high-impact learning opportunities. You will be working closely with our cross-functional global Onboarding Excellence and HR Operations team who manage the local onboarding and integration of our new joiners across our worldwide locations, as well as with other groups in BCG to foster collaboration beyond GSB. ADDITIONAL INFORMATION The People Management Team (PMT) in GSB is comprised of several centers of expertise including HR Operations, People Analytics, Career Development, Learning & Development, Talent Acquisition & Branding, Compensation, and Mobility. Our centers of expertise work together to build out new teams and capabilities by sourcing, acquiring and retaining the best, diverse talent for BCG's Global Specialty Businesses. We develop talent and capabilities, while enhancing managers' effectiveness, and building affiliation and engagement in our new global offices. The PMT also harmonizes process efficiencies, automation, and global standardization. Through analytics and digitalization, we are always looking to expand our PMT capabilities and coverage.
This is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show. The role Staff Leadership and Management Working with the Head of Visitor Operations you will have a key role in setting the customer service principles. Working to bring and maintain cohesion within the Visitor Services management team. Support the Head of Visitor Operations in developing the Visitor Services management team. You will take lead on delivering a roster and roster pattern. Regularly review systems and practices to ensure a safe and efficient service. Review current team onboarding and training schedules. Take ownership of project or departmental budgets as directed by the Head of Visitor Operations. Work in partnership with the People team to upskill line managers. Show presentation and safety management You will work, on a roster pattern, as the Visitor Service Bronze controller for the arena, leading the visitor facing teams. You will be confident in leading the arena briefing, team briefing and contractor briefing. Work with radio communications and incident reporting software and other Office software products to report on the show shift. Lead the Visitor Services Duty Managers to ensure that they are delivering best in class visitor services. Identify and rectify any issues when on shift, working with the Security Duty Manager and other onsite contractors to ensure a seamless experience. Have a keen eye for presentation, ensuring that visitors have an overwhelmingly positive experience delivered through our teams and contractors. Where visitors raise a comment or complaint post show, you will work alongside our Box Office team to ensure a suitable investigation and response. Alongside the Head of Visitor Operations, develop the written Welcome and Presentation framework. Support the Head of Visitor Operations to build and deliver a Bronze Control framework to train, support and review the Visitor Services Duty Managers. Working with a Gold, Silver, Bronze command structure you will have a calm approach to emergency situations which focuses on resolution and limits disruption to the show and the visitor experience. How you'll dazzle us We are seeking an enthusiastic and experienced front of house leader to manage the Visitor Services team. Experience in a similar role is essential and you are passionate about training, development, and exceeding customer expectations and solving problems quickly. Proficiency with IT software including Microsoft office (Excel and Word), rostering software, and an aptitude for learning new systems. With excellent communication skills, you will inspire and motivate your team as well as the Duty Managers and Visitor Assistants. So they can deliver exceptional service and create a memorable experience for each visitor. You have a confident, outgoing, personable approach and thrive on working in a busy high-profile environment. Flexibility to work weekends and evenings is required, as you will want to lead your teams at the busiest times. What's next If this sounds like the perfect opportunity for you, apply today via the form below!
May 05, 2024
Full time
This is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show. The role Staff Leadership and Management Working with the Head of Visitor Operations you will have a key role in setting the customer service principles. Working to bring and maintain cohesion within the Visitor Services management team. Support the Head of Visitor Operations in developing the Visitor Services management team. You will take lead on delivering a roster and roster pattern. Regularly review systems and practices to ensure a safe and efficient service. Review current team onboarding and training schedules. Take ownership of project or departmental budgets as directed by the Head of Visitor Operations. Work in partnership with the People team to upskill line managers. Show presentation and safety management You will work, on a roster pattern, as the Visitor Service Bronze controller for the arena, leading the visitor facing teams. You will be confident in leading the arena briefing, team briefing and contractor briefing. Work with radio communications and incident reporting software and other Office software products to report on the show shift. Lead the Visitor Services Duty Managers to ensure that they are delivering best in class visitor services. Identify and rectify any issues when on shift, working with the Security Duty Manager and other onsite contractors to ensure a seamless experience. Have a keen eye for presentation, ensuring that visitors have an overwhelmingly positive experience delivered through our teams and contractors. Where visitors raise a comment or complaint post show, you will work alongside our Box Office team to ensure a suitable investigation and response. Alongside the Head of Visitor Operations, develop the written Welcome and Presentation framework. Support the Head of Visitor Operations to build and deliver a Bronze Control framework to train, support and review the Visitor Services Duty Managers. Working with a Gold, Silver, Bronze command structure you will have a calm approach to emergency situations which focuses on resolution and limits disruption to the show and the visitor experience. How you'll dazzle us We are seeking an enthusiastic and experienced front of house leader to manage the Visitor Services team. Experience in a similar role is essential and you are passionate about training, development, and exceeding customer expectations and solving problems quickly. Proficiency with IT software including Microsoft office (Excel and Word), rostering software, and an aptitude for learning new systems. With excellent communication skills, you will inspire and motivate your team as well as the Duty Managers and Visitor Assistants. So they can deliver exceptional service and create a memorable experience for each visitor. You have a confident, outgoing, personable approach and thrive on working in a busy high-profile environment. Flexibility to work weekends and evenings is required, as you will want to lead your teams at the busiest times. What's next If this sounds like the perfect opportunity for you, apply today via the form below!
About us Natural HR is an all-in-one cloud HR & Payroll software provider, partnering with medium-sized businesses to enable them to run their HR operations more efficiently and effectively. Having grown from a husband-and-wife duo, Natural HR were acquired by Moorepay in 2023 and became part of the wider Zellis Group. This acquisition combined Moorepay's strengths in payroll software, managed payroll services, and HR advice and consultancy, with Natural HR's strength in HR software. It's an exciting time to join Natural HR and develop your career. We offer a modern working environment, with many of our colleagues based from our offices in Central Birmingham's jewellery quarter. This role will work on a hybrid basis - Tuesdays, Wednesdays & Thursdays spent working in the office, with Mondays & Fridays working from home. We love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 33 days annual leave including bank holidays, with an additional day for each year of service up to a maximum of 36 days in total. Pension contribution of 3%. A range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. About the role As a Software Support Agent you'll assist our customers in getting the most out of our software and troubleshooting day-to-day queries, whilst gaining deep technical knowledge of key areas of our system. Reporting to the Software Support Manager, you'll work as part of a small team on our Customer Support Desk, answering incoming support tickets and enquiries by phone. This role is office-based in Birmingham City Centre, working 37.5 hours per week, with Tuesday-Thursday working in the office and Monday & Friday working from home. Key responsibilities include: 1st line support - responding to phone calls, emails, and support tickets in line with SLAs and providing regular customer updates to outstanding queries. Testing resolutions returned from Product and informing customers. Ensuring new customers recently completing implementation are monitored and their incoming queries adequately resolved. Ensuring all incoming queries are assigned within the agreed first response SLA time. Identifying tickets for escalation and informing the Senior Support Consultants and Software Support Manager. Identifying any team training requirements based on incoming queries and questions asked by fellow team members. Reviewing the "no search results" for the customer knowledge base and advising of any articles that would be of benefit or adding tags to any articles currently created to enhance search results. Developing and maintaining an in-depth understanding of our HR & payroll system and services and becoming a subject matter expert in key areas such as workflows, forms, and time off functionality. Running queries (SQL) and inspecting on-page code to diagnose potential problems. Taking ownership of queries that may need to be passed over to the Product team and keeping the customer updated through to resolution. Carrying out daily reviews of open customer queries that are assigned to you and being accountable for cases through to resolution. Providing customer support via online meetings / screen-sharing as and when required, to identify customer issues or demonstrate how to perform specific tasks within our system. Updating the CRM database and Customer Support Desk in a timely manner with notes following customer calls and internal discussions. Creating and updating knowledge base and support content based on your customer interactions and newly released features, to guide customers through using specific areas of our software. Ensuring the Software Support Manager is aware of any customer queries which may need to be escalated. Learning and maintaining system knowledge, keeping up-to-date with latest product releases. Ensuring you have diarised commitments to your learning and development, including attending / watching product training webinars and recordings. Skills & experience A background in customer service with experience and / or a strong interest in technology. Experience of supporting HR / Payroll / ERP systems is desirable. SQL and basic HTML knowledge desirable. Excellent customer service skills - you'll be committed to delivering the best possible customer experience and exceeding customer expectations. You will display high levels of integrity and always consider the security of our business and our customers' data. Technical ability - you'll be comfortable fielding technical questions and able to relay answers in a non-technical way to our customers. An organised and methodical approach to work with the ability to stay calm under pressure, as you'll balance an existing caseload with new support tickets coming in (20-30 tickets per day). Analytical in your thinking and approach to identifying problems, gathering information, replicating issues, and finding solutions. Proactive in getting to grips with and delivering all aspects of the role. Excellent written and verbal communication skills - you'll be fluent in English, have a good telephone manner, and communicate professionally via email. Personal development - you won't be phased by self-directed learning and will be able to identify areas where you would benefit from additional training and support. Excellent IT skills - you will be proficient in Microsoft Office, in particular Excel, and have used other HR / Payroll or cloud business tools.
May 05, 2024
Full time
About us Natural HR is an all-in-one cloud HR & Payroll software provider, partnering with medium-sized businesses to enable them to run their HR operations more efficiently and effectively. Having grown from a husband-and-wife duo, Natural HR were acquired by Moorepay in 2023 and became part of the wider Zellis Group. This acquisition combined Moorepay's strengths in payroll software, managed payroll services, and HR advice and consultancy, with Natural HR's strength in HR software. It's an exciting time to join Natural HR and develop your career. We offer a modern working environment, with many of our colleagues based from our offices in Central Birmingham's jewellery quarter. This role will work on a hybrid basis - Tuesdays, Wednesdays & Thursdays spent working in the office, with Mondays & Fridays working from home. We love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 33 days annual leave including bank holidays, with an additional day for each year of service up to a maximum of 36 days in total. Pension contribution of 3%. A range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. About the role As a Software Support Agent you'll assist our customers in getting the most out of our software and troubleshooting day-to-day queries, whilst gaining deep technical knowledge of key areas of our system. Reporting to the Software Support Manager, you'll work as part of a small team on our Customer Support Desk, answering incoming support tickets and enquiries by phone. This role is office-based in Birmingham City Centre, working 37.5 hours per week, with Tuesday-Thursday working in the office and Monday & Friday working from home. Key responsibilities include: 1st line support - responding to phone calls, emails, and support tickets in line with SLAs and providing regular customer updates to outstanding queries. Testing resolutions returned from Product and informing customers. Ensuring new customers recently completing implementation are monitored and their incoming queries adequately resolved. Ensuring all incoming queries are assigned within the agreed first response SLA time. Identifying tickets for escalation and informing the Senior Support Consultants and Software Support Manager. Identifying any team training requirements based on incoming queries and questions asked by fellow team members. Reviewing the "no search results" for the customer knowledge base and advising of any articles that would be of benefit or adding tags to any articles currently created to enhance search results. Developing and maintaining an in-depth understanding of our HR & payroll system and services and becoming a subject matter expert in key areas such as workflows, forms, and time off functionality. Running queries (SQL) and inspecting on-page code to diagnose potential problems. Taking ownership of queries that may need to be passed over to the Product team and keeping the customer updated through to resolution. Carrying out daily reviews of open customer queries that are assigned to you and being accountable for cases through to resolution. Providing customer support via online meetings / screen-sharing as and when required, to identify customer issues or demonstrate how to perform specific tasks within our system. Updating the CRM database and Customer Support Desk in a timely manner with notes following customer calls and internal discussions. Creating and updating knowledge base and support content based on your customer interactions and newly released features, to guide customers through using specific areas of our software. Ensuring the Software Support Manager is aware of any customer queries which may need to be escalated. Learning and maintaining system knowledge, keeping up-to-date with latest product releases. Ensuring you have diarised commitments to your learning and development, including attending / watching product training webinars and recordings. Skills & experience A background in customer service with experience and / or a strong interest in technology. Experience of supporting HR / Payroll / ERP systems is desirable. SQL and basic HTML knowledge desirable. Excellent customer service skills - you'll be committed to delivering the best possible customer experience and exceeding customer expectations. You will display high levels of integrity and always consider the security of our business and our customers' data. Technical ability - you'll be comfortable fielding technical questions and able to relay answers in a non-technical way to our customers. An organised and methodical approach to work with the ability to stay calm under pressure, as you'll balance an existing caseload with new support tickets coming in (20-30 tickets per day). Analytical in your thinking and approach to identifying problems, gathering information, replicating issues, and finding solutions. Proactive in getting to grips with and delivering all aspects of the role. Excellent written and verbal communication skills - you'll be fluent in English, have a good telephone manner, and communicate professionally via email. Personal development - you won't be phased by self-directed learning and will be able to identify areas where you would benefit from additional training and support. Excellent IT skills - you will be proficient in Microsoft Office, in particular Excel, and have used other HR / Payroll or cloud business tools.
A very exciting energy client is seeking an experienced and highly skilled Enterprise Architect to join their highly collaborative team. Fantastic benefits: 25 days holiday, pension, employee assistance programmes and much more. This exciting client is looking for an Enterprise architect who can shape the technology architecture for corporate functions and contribute to the technology roadmap aligned with business objectives. This involves managing a group of Solution architects who deliver solutions to main stakeholders such as Operations, Analytics and Delivery teams who are composed of a mix-skill team of Developers, Data Engineers, Scrum masters, and UX/UI designers in-house and working with our outsourcing partners in a matrix-managed technology environment. As an Enterprise Architect you'll go through various transformational delivery solutions towards a digital-first philosophy and ultimately growth of their systems and tech services. You'll be working closely with Senior Managers and key stakeholders across the business to drive collaboration and communication between various teams. Working with their Architecture, Infrastructure, Delivery and Data teams, and then being able to drive decision-making processes that translate into highly technical documentation. Ideal Enterprise Architect You'll need at least 5 years of experience acting as a lead architect. You will be process-oriented and have vast experience with Cloud technologies. Key Responsibilities Responsible for documenting the technical and data architecture of the "as-is"and "to-be" solutions. Responsible for ensuring that solutions proposed by a project meet the strategic objectives of the product or service. Documenting the non-functional requirements across the different solutions. Accountable for ensuring the correct technical solutions and products are chosen. Accountable for ensuring chosen solutions meet the business, functional and non-functional requirements. Ensuring the technical transition approach meets the business requirements. Responsible for documenting the technology landscape, interfaces and data flow. Supporting solution ownership within the operating model of client. Ensuring that any project delivery meets the architecture strategy and policies. Responsible for developing and maintaining a clear roadmap for adopting new features. Expertise working as a Software Engineer who has built software solutions. Knowledge of programming languages (i.e. Python, Java, React, etc.) and infrastructure technologies (Azure, AWS, Terraform, Docker containers, etc). Desirable: Understanding of UX/UI practices and tools.
May 04, 2024
Full time
A very exciting energy client is seeking an experienced and highly skilled Enterprise Architect to join their highly collaborative team. Fantastic benefits: 25 days holiday, pension, employee assistance programmes and much more. This exciting client is looking for an Enterprise architect who can shape the technology architecture for corporate functions and contribute to the technology roadmap aligned with business objectives. This involves managing a group of Solution architects who deliver solutions to main stakeholders such as Operations, Analytics and Delivery teams who are composed of a mix-skill team of Developers, Data Engineers, Scrum masters, and UX/UI designers in-house and working with our outsourcing partners in a matrix-managed technology environment. As an Enterprise Architect you'll go through various transformational delivery solutions towards a digital-first philosophy and ultimately growth of their systems and tech services. You'll be working closely with Senior Managers and key stakeholders across the business to drive collaboration and communication between various teams. Working with their Architecture, Infrastructure, Delivery and Data teams, and then being able to drive decision-making processes that translate into highly technical documentation. Ideal Enterprise Architect You'll need at least 5 years of experience acting as a lead architect. You will be process-oriented and have vast experience with Cloud technologies. Key Responsibilities Responsible for documenting the technical and data architecture of the "as-is"and "to-be" solutions. Responsible for ensuring that solutions proposed by a project meet the strategic objectives of the product or service. Documenting the non-functional requirements across the different solutions. Accountable for ensuring the correct technical solutions and products are chosen. Accountable for ensuring chosen solutions meet the business, functional and non-functional requirements. Ensuring the technical transition approach meets the business requirements. Responsible for documenting the technology landscape, interfaces and data flow. Supporting solution ownership within the operating model of client. Ensuring that any project delivery meets the architecture strategy and policies. Responsible for developing and maintaining a clear roadmap for adopting new features. Expertise working as a Software Engineer who has built software solutions. Knowledge of programming languages (i.e. Python, Java, React, etc.) and infrastructure technologies (Azure, AWS, Terraform, Docker containers, etc). Desirable: Understanding of UX/UI practices and tools.
The CompanyNigel Wright are delighted to be working exclusively with Castles and Coast Housing Association in their search for an IT Operations Technician. The role can be based either at their Carlisle or Newcastle Upon Tyne office. The RoleReporting into the IT Manager you will be expected to monitor and maintain the systems and networks of the company, configuring, installing, and supporting all IT systems, and diagnosing hardware and software faults. Other key responsibilities include: Prioritise and coordinate incoming requests to the Service Desk to ensure effective resolution of end user issues Optimise and adhere to request handling and Service Desk escalation policies and procedures Coordinate and/or perform hands on fixes at desktop level, including installing and upgrading software, installing hardware and configuring systems and applications Set up new users accounts and profiles and deal with password issues Maintain records/logs of repairs and fixes and maintenance schedule The RequirementsThis is a fantastic opportunity to work within a great team and for a business who do great things for the communities they serve. Key requirements include: Previous experience within an IT Operations Support role Knowledge and experience of IT Service Desk tools Experience of liaising with third party suppliers to resolve issues Understanding of how to identify security threats/breaches Basic administration of Microsoft Active Directory, Sharepoint, Exchange Server and Office 365
May 04, 2024
Full time
The CompanyNigel Wright are delighted to be working exclusively with Castles and Coast Housing Association in their search for an IT Operations Technician. The role can be based either at their Carlisle or Newcastle Upon Tyne office. The RoleReporting into the IT Manager you will be expected to monitor and maintain the systems and networks of the company, configuring, installing, and supporting all IT systems, and diagnosing hardware and software faults. Other key responsibilities include: Prioritise and coordinate incoming requests to the Service Desk to ensure effective resolution of end user issues Optimise and adhere to request handling and Service Desk escalation policies and procedures Coordinate and/or perform hands on fixes at desktop level, including installing and upgrading software, installing hardware and configuring systems and applications Set up new users accounts and profiles and deal with password issues Maintain records/logs of repairs and fixes and maintenance schedule The RequirementsThis is a fantastic opportunity to work within a great team and for a business who do great things for the communities they serve. Key requirements include: Previous experience within an IT Operations Support role Knowledge and experience of IT Service Desk tools Experience of liaising with third party suppliers to resolve issues Understanding of how to identify security threats/breaches Basic administration of Microsoft Active Directory, Sharepoint, Exchange Server and Office 365
We're in search of an End User Technology Analyst based in London to join an EMEA End User Technology Team within Global Technology & Operations. This role encompasses the delivery, adoption, and support of various end user and workplace technologies across EMEA offices. Responsibilities include managing the desktop computing environment, mobile devices, communication tools, file services, telephony, and desktop software. Key Responsibilities: Act as a trusted advisor and relationship manager for business users, aligning with global technology management. Collaborate with product management, engineering teams, and business-aligned technology groups to provide feedback and engage in new solution development. Manage customer expectations and enhance client experience through quantitative metrics and solicited feedback. Serve as a subject matter expert on end-user technology, supporting the product portfolio. Take ownership of incident tickets, service requests, and knowledge articles, facilitating communication across technology teams. Drive product training and adoption initiatives, including end-user and new hire training. Manage the new hire experience from setup to training. Lead workplace technology planning and buildouts for new offices, as well as regular maintenance activities. Oversee hardware procurement, disposal, asset management, and regional mobile phone plans. Collaborate with Audio Visual Services team to ensure excellent client experiences. Partner with infrastructure teams for smart hands support and occasional travel to satellite offices. Skills: Deep interest in technology and high energy. Strong interpersonal and communication skills. Proficient in business and technical writing. Demonstrated ability in corporate communication. Strong executive presence and presentation skills. Specialized Knowledge: Understanding of IT Service Management practices and experience with ITSM programs like ServiceNow. Excellent troubleshooting and problem-solving skills. Knowledge of Windows and Apple operating systems, Microsoft Active Directory, Cisco desktop phones, VDI, and PC/server hardware.
May 04, 2024
Full time
We're in search of an End User Technology Analyst based in London to join an EMEA End User Technology Team within Global Technology & Operations. This role encompasses the delivery, adoption, and support of various end user and workplace technologies across EMEA offices. Responsibilities include managing the desktop computing environment, mobile devices, communication tools, file services, telephony, and desktop software. Key Responsibilities: Act as a trusted advisor and relationship manager for business users, aligning with global technology management. Collaborate with product management, engineering teams, and business-aligned technology groups to provide feedback and engage in new solution development. Manage customer expectations and enhance client experience through quantitative metrics and solicited feedback. Serve as a subject matter expert on end-user technology, supporting the product portfolio. Take ownership of incident tickets, service requests, and knowledge articles, facilitating communication across technology teams. Drive product training and adoption initiatives, including end-user and new hire training. Manage the new hire experience from setup to training. Lead workplace technology planning and buildouts for new offices, as well as regular maintenance activities. Oversee hardware procurement, disposal, asset management, and regional mobile phone plans. Collaborate with Audio Visual Services team to ensure excellent client experiences. Partner with infrastructure teams for smart hands support and occasional travel to satellite offices. Skills: Deep interest in technology and high energy. Strong interpersonal and communication skills. Proficient in business and technical writing. Demonstrated ability in corporate communication. Strong executive presence and presentation skills. Specialized Knowledge: Understanding of IT Service Management practices and experience with ITSM programs like ServiceNow. Excellent troubleshooting and problem-solving skills. Knowledge of Windows and Apple operating systems, Microsoft Active Directory, Cisco desktop phones, VDI, and PC/server hardware.