We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
Feb 27, 2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Senior IT Support Engineer (Contract) £200/day (outside IR35) Hybrid Remote 3 months (initial contract) My client has an urgent requirement for a Senior IT Support Engineer to support their cloud IT infrastructure in Sheffield. This will be an initial 6-month contract, which will require you to be in the office once a week, so experience with remote IT support is essential. The ideal candidate will have experience of providing 3rd line support and troubleshooting cloud-based environments. Responsibilities: Provide technical support and engineering for networking infrastructure, contributing to the design, implementation, and security of WAN, LAN, and WLAN. Providing technical support and engineering for servers, services, and applications (virtual and physical) in both on-premises and cloud environments. Contribute to the design, implementation, and security of these systems and services. Advising and assisting in the development and deployment of IT security measures across IT systems. Collaborate with the Principal Group IT Manager, staff, and other IT suppliers to enhance customers' network, systems, and security as needed. Perform root cause analysis of technical issues and implement appropriate solutions for business needs. Skills we are looking for: A strong knowledge of Networking A minimum of 5 years' experience in supporting and maintaining IT infrastructures Microsoft Office 365 Microsoft Hyper V or equivalent experience Active Directory Networking topologies (switches, VLAN trunking etc.) LAN and WAN management If you are an experienced IT Support Engineer or Infrastructure Engineer and currently looking for your next contract, please click APPLY! One of our team will be in touch to schedule interviews, commencing Monday 6th May. In Technology Group Ltd is acting as an Employment Business in relation to this vacancy.
May 02, 2024
Full time
Senior IT Support Engineer (Contract) £200/day (outside IR35) Hybrid Remote 3 months (initial contract) My client has an urgent requirement for a Senior IT Support Engineer to support their cloud IT infrastructure in Sheffield. This will be an initial 6-month contract, which will require you to be in the office once a week, so experience with remote IT support is essential. The ideal candidate will have experience of providing 3rd line support and troubleshooting cloud-based environments. Responsibilities: Provide technical support and engineering for networking infrastructure, contributing to the design, implementation, and security of WAN, LAN, and WLAN. Providing technical support and engineering for servers, services, and applications (virtual and physical) in both on-premises and cloud environments. Contribute to the design, implementation, and security of these systems and services. Advising and assisting in the development and deployment of IT security measures across IT systems. Collaborate with the Principal Group IT Manager, staff, and other IT suppliers to enhance customers' network, systems, and security as needed. Perform root cause analysis of technical issues and implement appropriate solutions for business needs. Skills we are looking for: A strong knowledge of Networking A minimum of 5 years' experience in supporting and maintaining IT infrastructures Microsoft Office 365 Microsoft Hyper V or equivalent experience Active Directory Networking topologies (switches, VLAN trunking etc.) LAN and WAN management If you are an experienced IT Support Engineer or Infrastructure Engineer and currently looking for your next contract, please click APPLY! One of our team will be in touch to schedule interviews, commencing Monday 6th May. In Technology Group Ltd is acting as an Employment Business in relation to this vacancy.
We currently have a regional support vacancy for an experienced IT Support Engineer to provide 2nd/3rd line support across several outsourced managed service clients. As a Regional Field Engineer, you will be responsible for providing onsite break/fix support and mid level installs for our customers, as well as providing on site cover at our client sites i.e schools and law firms. This role will involve a combination of working remotely from home and moderate travel to our client sites around the M25 Fringe (West) i.e Reading/High Wycombe/Basingstoke, and further, depending on requirements. Your responsibilities as a Regional Field Engineer will be: Provide day-to-day support and management of our client's ICT resources ensuring that there is adequate provision to meet the needs of service stakeholders and users. Provide management and support of the client's core infrastructure, services and data within defined SLA's to ensure a continuity of service to all users including fault diagnosis, resolution and escalation. Deploy end user hardware such as desktops, laptops and tablets, cabling, printers, AV equipment and other peripherals as well as deployment and management of end user software. Support IT projects and activities, ensuring that IT systems are reliable and performant at all times. Provide additional expertise and bandwidth to existing support staff across multiple sites whilst liaising with Commercial's Network Operations Centre in Cheltenham. Quickly assess, resolve and escalate support issues to meet agreed service levels as well take ownership of more complex support requests. About you Experience of working within enterprise IT environments Proven experience of technical project implementation and troubleshooting Exceptional customer service and communication skills with an ability to develop and build strong stakeholder relationships Attention to detail and a methodical, professional and flexible approach to service delivery including appropriate due diligence, planning, documentation and engagement with clients stakeholders, management, support staff and third parties. You will have a keen interest and enthusiasm to learn and develop ever advancing technology Able to build and maintain excellent relations with key stakeholders Able to work both independently and as part of a team Fault analysis and prioritisations skills are required to ensure all issues are resolved based on criticality for all our customers The ability to meet contracted SLA's Experience of customer facing hands-on support, maintenance and installation with the technologies listed below: Windows 10 & 11 Operations Systems Desktops, Laptops & Mobile Devices Windows Server 2016, 2019 & 2022 Active Directory, DHCP, DNS, Group Policy, WDS and WSUS Exchange, Office 365, Intune Anti-virus software (Sophos & Microsoft Defender) Backup Technologies (Veeam Backup and Replication, Barracuda) TCP/IP, VLAN, switching, routing and firewall configuration, VPNs and WAN environments SAN Technologies Virtualisation (VMware, Hyper-V) About us We are proud to be a successful, purpose-driven organisation that is on an exciting journey to achieve an annual turnover of £100m by 2025. Commercial are business transformation specialists. We transform business impacts and experiences by applying original thinking to everyday practices. We specialise in Managed IT, Smart Technologies, Managed Print Services, Technology, Interiors, Office Supplies, and PPE, Facilities and Workwear. We invest in our people so they are experts in their field, excel within their environment and continue on a journey of growth and development, personalised to them. We are . Benefits We commit to ensuring all our employees feel truly valued and appreciated for the work that they do, every day. As a member of the Commercial tribe, you will receive the following: A base salary of up to £34,500 per annum Company car - please note you will be required to hold a full UK driving licence A generous holiday allowance of 25 days plus bank holidays, which increases with length of service An enhanced family leave package to support you and your growing family Life Insurance that offers a payment equivalent to four times your annual salary Access to confidential support through our Employee Assistance programme and wellbeing support including a 24-hour GP service and physiotherapy Other benefits such as charity volunteering opportunities, pension, cycle to work scheme, flexible working structure and more Training and Development We are committed to offering training and development opportunities for career growth. 86% of our senior managers and 62% of our directors have been promoted within. This role could be a great starting point for someone who is looking to progress their career within an ambitious and growing company. Diversity & Inclusion Together, we are committed to attracting, including, inspiring, and developing our teams no matter their background, belief or way of life. We embrace everyone's unique perspectives and create a genuine belonging for all. Our employees are who we are and create the brand we are today; we make better decisions and create a consumer-focused environment. At Commercial, we look to hire the very best people for our roles. We welcome all applicants regardless of your race, ethnicity, gender, religion, disability, age or sexual orientation. Even if you don't feel you completely fulfil all the requirements for this vacancy, we still encourage you to apply. It is our commitment to provide equal opportunities for all. Please visit our website for further information about us and to view our job applicant privacy notice.
May 02, 2024
Full time
We currently have a regional support vacancy for an experienced IT Support Engineer to provide 2nd/3rd line support across several outsourced managed service clients. As a Regional Field Engineer, you will be responsible for providing onsite break/fix support and mid level installs for our customers, as well as providing on site cover at our client sites i.e schools and law firms. This role will involve a combination of working remotely from home and moderate travel to our client sites around the M25 Fringe (West) i.e Reading/High Wycombe/Basingstoke, and further, depending on requirements. Your responsibilities as a Regional Field Engineer will be: Provide day-to-day support and management of our client's ICT resources ensuring that there is adequate provision to meet the needs of service stakeholders and users. Provide management and support of the client's core infrastructure, services and data within defined SLA's to ensure a continuity of service to all users including fault diagnosis, resolution and escalation. Deploy end user hardware such as desktops, laptops and tablets, cabling, printers, AV equipment and other peripherals as well as deployment and management of end user software. Support IT projects and activities, ensuring that IT systems are reliable and performant at all times. Provide additional expertise and bandwidth to existing support staff across multiple sites whilst liaising with Commercial's Network Operations Centre in Cheltenham. Quickly assess, resolve and escalate support issues to meet agreed service levels as well take ownership of more complex support requests. About you Experience of working within enterprise IT environments Proven experience of technical project implementation and troubleshooting Exceptional customer service and communication skills with an ability to develop and build strong stakeholder relationships Attention to detail and a methodical, professional and flexible approach to service delivery including appropriate due diligence, planning, documentation and engagement with clients stakeholders, management, support staff and third parties. You will have a keen interest and enthusiasm to learn and develop ever advancing technology Able to build and maintain excellent relations with key stakeholders Able to work both independently and as part of a team Fault analysis and prioritisations skills are required to ensure all issues are resolved based on criticality for all our customers The ability to meet contracted SLA's Experience of customer facing hands-on support, maintenance and installation with the technologies listed below: Windows 10 & 11 Operations Systems Desktops, Laptops & Mobile Devices Windows Server 2016, 2019 & 2022 Active Directory, DHCP, DNS, Group Policy, WDS and WSUS Exchange, Office 365, Intune Anti-virus software (Sophos & Microsoft Defender) Backup Technologies (Veeam Backup and Replication, Barracuda) TCP/IP, VLAN, switching, routing and firewall configuration, VPNs and WAN environments SAN Technologies Virtualisation (VMware, Hyper-V) About us We are proud to be a successful, purpose-driven organisation that is on an exciting journey to achieve an annual turnover of £100m by 2025. Commercial are business transformation specialists. We transform business impacts and experiences by applying original thinking to everyday practices. We specialise in Managed IT, Smart Technologies, Managed Print Services, Technology, Interiors, Office Supplies, and PPE, Facilities and Workwear. We invest in our people so they are experts in their field, excel within their environment and continue on a journey of growth and development, personalised to them. We are . Benefits We commit to ensuring all our employees feel truly valued and appreciated for the work that they do, every day. As a member of the Commercial tribe, you will receive the following: A base salary of up to £34,500 per annum Company car - please note you will be required to hold a full UK driving licence A generous holiday allowance of 25 days plus bank holidays, which increases with length of service An enhanced family leave package to support you and your growing family Life Insurance that offers a payment equivalent to four times your annual salary Access to confidential support through our Employee Assistance programme and wellbeing support including a 24-hour GP service and physiotherapy Other benefits such as charity volunteering opportunities, pension, cycle to work scheme, flexible working structure and more Training and Development We are committed to offering training and development opportunities for career growth. 86% of our senior managers and 62% of our directors have been promoted within. This role could be a great starting point for someone who is looking to progress their career within an ambitious and growing company. Diversity & Inclusion Together, we are committed to attracting, including, inspiring, and developing our teams no matter their background, belief or way of life. We embrace everyone's unique perspectives and create a genuine belonging for all. Our employees are who we are and create the brand we are today; we make better decisions and create a consumer-focused environment. At Commercial, we look to hire the very best people for our roles. We welcome all applicants regardless of your race, ethnicity, gender, religion, disability, age or sexual orientation. Even if you don't feel you completely fulfil all the requirements for this vacancy, we still encourage you to apply. It is our commitment to provide equal opportunities for all. Please visit our website for further information about us and to view our job applicant privacy notice.
IT Infrastructure & Systems Engineer London based (hybrid) Salary £60,000-£70,000 Working for a prestigious London Market Insurer I am looking for an IT Infrastructure & Systems Engineer who will manage and support the Groups IT infrastructure and systems, ensuring adherence with both market and regulatory compliance. You will be required to be involved in project management, albeit as a technical lead for business project or project management for IT change, including the planning, design, development, and deployment of IT change. Responsibilities include- Support and maintain the Group's IT Infrastructure in relation to current and future availability, capacity, security, and business demand. Ability to scope, plan and manage the delivery of implementation/development of new and existing IT solutions, both business and technical solutions. This covers upgrades, patching, change and new. Provide IT technical resource to Business IT projects to ensure adherence to IT standards in terms of security, strategies, compliance and policies. Review and analyse the effectiveness and efficiency of existing systems and develop strategies accordingly. Provide 3rd line support to the service desk support tickets. Undertake any other related duties as may be reasonably required Required skills- Proven experience in similar role Ability to effectively work within a team or on their own initiative Microsoft Server 2016/2019/2022 OS, VMWare/ESXi, Dell EqualLogic's, Active Directory, Exchange, SQL Server 2016/19, Back Up and DR services (Veeam), Networking, including Firewalls, VOIP, Wi-Fi, routers, coms links etc., Citrix, VDI, PowerShell Good knowledge of cloud based solutions, Azure, AWS, Office 365 SharePoint online. Ability to produce documentation to a high standard Troubleshoot in a logical manner and will be pro-active in your approach, being able to spot potential problems, escalate and react as necessary Deal competently with pressure and able to priorities workload Must be a team player and take ownership Strong interpersonal and communication skills Understanding of the ITIL framework IT Infrastructure & Systems Engineer London based (hybrid) Salary £60,000-£70,000 If you think you could be a good match for this role, please send your CV in for immediate consideration.
May 02, 2024
Full time
IT Infrastructure & Systems Engineer London based (hybrid) Salary £60,000-£70,000 Working for a prestigious London Market Insurer I am looking for an IT Infrastructure & Systems Engineer who will manage and support the Groups IT infrastructure and systems, ensuring adherence with both market and regulatory compliance. You will be required to be involved in project management, albeit as a technical lead for business project or project management for IT change, including the planning, design, development, and deployment of IT change. Responsibilities include- Support and maintain the Group's IT Infrastructure in relation to current and future availability, capacity, security, and business demand. Ability to scope, plan and manage the delivery of implementation/development of new and existing IT solutions, both business and technical solutions. This covers upgrades, patching, change and new. Provide IT technical resource to Business IT projects to ensure adherence to IT standards in terms of security, strategies, compliance and policies. Review and analyse the effectiveness and efficiency of existing systems and develop strategies accordingly. Provide 3rd line support to the service desk support tickets. Undertake any other related duties as may be reasonably required Required skills- Proven experience in similar role Ability to effectively work within a team or on their own initiative Microsoft Server 2016/2019/2022 OS, VMWare/ESXi, Dell EqualLogic's, Active Directory, Exchange, SQL Server 2016/19, Back Up and DR services (Veeam), Networking, including Firewalls, VOIP, Wi-Fi, routers, coms links etc., Citrix, VDI, PowerShell Good knowledge of cloud based solutions, Azure, AWS, Office 365 SharePoint online. Ability to produce documentation to a high standard Troubleshoot in a logical manner and will be pro-active in your approach, being able to spot potential problems, escalate and react as necessary Deal competently with pressure and able to priorities workload Must be a team player and take ownership Strong interpersonal and communication skills Understanding of the ITIL framework IT Infrastructure & Systems Engineer London based (hybrid) Salary £60,000-£70,000 If you think you could be a good match for this role, please send your CV in for immediate consideration.
Join our team as a 3rd Line IT Engineer and tackle the most challenging and complex issues our clients face. As a dedicated professional, you'll strive to deliver high quality service to both internal and external customers. With your robust technical expertise spanning various disciplines, you'll earn the respect of your colleagues and clients. If you're ready to make a difference and thrive in a fast-paced environment, we want to hear from you! Your responsibilities as a 3rd Line IT Engineer will be: Maintain 3rd line support tickets correctly and keep the customer updated with progress every day Work within the 3rd line team to resolve customer issues remotely via telephone, email and remote support sessions Act as a point of escalation for the 2nd line team as well as off-site support staff Work with off-site support staff to promote a seamless and collaborative support service Take ownership of the entire support process end to end and be the primary customer liaison for the issue Build excellent customer relationships and ensure service excellence is delivered at all times Work with third party vendors including Microsoft, Citrix and VMware until issue resolution Provide on-call services as part of a shift rotation pattern Build and maintain strong relationships with internal and external stakeholders to build confidence and promote NOC services Handle difficult calls and resolve difficult customer situations through excellent communication and direct stakeholder engagement About you A minimum 5 years relevant experience with the technologies listed below, ideally with a Microsoft MCSA, Citrix CCA (or higher) and VMware VCP (or higher) Windows Server (including 2016, 2019, 2022) VMware ESX/ESXi and vCenter SAN Technologies Exchange On-Premise, DAG and Hybird Microsoft 365 including Intune and Autopilot Microsoft Azure (including tenancy management, networking configuration, cost management etc) Azure Virtual Desktop Citrix XenApp, XenDesktop and Netscaler Microsoft Hyper-V and failover clustering TCP/IP, VLAN, switching, routing and firewall configuration, VPNs and WAN environments Certificate Services / Certificate Authority Virtual server backup technologies such as Veeam It would also be beneficial to have experience of: Microsoft SQL Microsoft SCCM, SCVMM and SCOM Web and email security products Two-factor authentication Corporate wireless systems About us We are proud to be a successful, purpose-driven organisation that is on an exciting journey to achieve an annual turnover of £100m by 2025. Commercial are business transformation specialists. We transform business impacts and experiences by applying original thinking to everyday practices. We specialise in Managed IT, Smart Technologies, Managed Print Services, Technology, Interiors, Office Supplies, and PPE, Facilities and Workwear. We invest in our people so they are experts in their field, excel within their environment and continue on a journey of growth and development, personalised to them. We are . Benefits We commit to ensuring all our employees feel truly valued and appreciated for the work that they do, every day. As a member of the Commercial tribe, you will receive the following: A base salary of up to £39,000 per annum An annual bonus scheme of £3,000, paid quarterly upon successful achievement of KPIs Hybrid working structure with the flexibility to work from home for part of the week A generous holiday allowance of 25 days plus bank holidays, which increases with length of service An enhanced family leave package to support you and your growing family Life Insurance that offers a payment equivalent to four times your annual salary Access to confidential support through our Employee Assistance programme and wellbeing support including a 24-hour GP service and physiotherapy Free and expert mortgage and remortgaging advice for all members of the team, friends and families from leading broker Charles Cameron & Associates Other benefits such as charity volunteering opportunities, pension, cycle to work scheme, flexible working structure and more Training and Development We are committed to offering training and development opportunities for career growth, 86% of our senior managers and 62% of our directors have been promoted within. This role could be a great starting point for someone who is looking to progress their career within an ambitious and growing company. Diversity & Inclusion Together, we are committed to attracting, including, inspiring, and developing our teams no matter their background, belief or way of life. We embrace everyone's unique perspectives and create a genuine belonging for all. Our employees are who we are and create the brand we are today; we make better decisions and create a consumer-focused environment. At Commercial, we look to hire the very best people for our roles. We welcome all applicants regardless of your race, ethnicity, gender, religion, disability, age or sexual orientation. Even if you don't feel you completely fulfil all the requirements for this vacancy, we still encourage you to apply. It is our commitment to provide equal opportunities for all. Please visit our website for further information about us and to view our job applicant privacy notice.
May 02, 2024
Full time
Join our team as a 3rd Line IT Engineer and tackle the most challenging and complex issues our clients face. As a dedicated professional, you'll strive to deliver high quality service to both internal and external customers. With your robust technical expertise spanning various disciplines, you'll earn the respect of your colleagues and clients. If you're ready to make a difference and thrive in a fast-paced environment, we want to hear from you! Your responsibilities as a 3rd Line IT Engineer will be: Maintain 3rd line support tickets correctly and keep the customer updated with progress every day Work within the 3rd line team to resolve customer issues remotely via telephone, email and remote support sessions Act as a point of escalation for the 2nd line team as well as off-site support staff Work with off-site support staff to promote a seamless and collaborative support service Take ownership of the entire support process end to end and be the primary customer liaison for the issue Build excellent customer relationships and ensure service excellence is delivered at all times Work with third party vendors including Microsoft, Citrix and VMware until issue resolution Provide on-call services as part of a shift rotation pattern Build and maintain strong relationships with internal and external stakeholders to build confidence and promote NOC services Handle difficult calls and resolve difficult customer situations through excellent communication and direct stakeholder engagement About you A minimum 5 years relevant experience with the technologies listed below, ideally with a Microsoft MCSA, Citrix CCA (or higher) and VMware VCP (or higher) Windows Server (including 2016, 2019, 2022) VMware ESX/ESXi and vCenter SAN Technologies Exchange On-Premise, DAG and Hybird Microsoft 365 including Intune and Autopilot Microsoft Azure (including tenancy management, networking configuration, cost management etc) Azure Virtual Desktop Citrix XenApp, XenDesktop and Netscaler Microsoft Hyper-V and failover clustering TCP/IP, VLAN, switching, routing and firewall configuration, VPNs and WAN environments Certificate Services / Certificate Authority Virtual server backup technologies such as Veeam It would also be beneficial to have experience of: Microsoft SQL Microsoft SCCM, SCVMM and SCOM Web and email security products Two-factor authentication Corporate wireless systems About us We are proud to be a successful, purpose-driven organisation that is on an exciting journey to achieve an annual turnover of £100m by 2025. Commercial are business transformation specialists. We transform business impacts and experiences by applying original thinking to everyday practices. We specialise in Managed IT, Smart Technologies, Managed Print Services, Technology, Interiors, Office Supplies, and PPE, Facilities and Workwear. We invest in our people so they are experts in their field, excel within their environment and continue on a journey of growth and development, personalised to them. We are . Benefits We commit to ensuring all our employees feel truly valued and appreciated for the work that they do, every day. As a member of the Commercial tribe, you will receive the following: A base salary of up to £39,000 per annum An annual bonus scheme of £3,000, paid quarterly upon successful achievement of KPIs Hybrid working structure with the flexibility to work from home for part of the week A generous holiday allowance of 25 days plus bank holidays, which increases with length of service An enhanced family leave package to support you and your growing family Life Insurance that offers a payment equivalent to four times your annual salary Access to confidential support through our Employee Assistance programme and wellbeing support including a 24-hour GP service and physiotherapy Free and expert mortgage and remortgaging advice for all members of the team, friends and families from leading broker Charles Cameron & Associates Other benefits such as charity volunteering opportunities, pension, cycle to work scheme, flexible working structure and more Training and Development We are committed to offering training and development opportunities for career growth, 86% of our senior managers and 62% of our directors have been promoted within. This role could be a great starting point for someone who is looking to progress their career within an ambitious and growing company. Diversity & Inclusion Together, we are committed to attracting, including, inspiring, and developing our teams no matter their background, belief or way of life. We embrace everyone's unique perspectives and create a genuine belonging for all. Our employees are who we are and create the brand we are today; we make better decisions and create a consumer-focused environment. At Commercial, we look to hire the very best people for our roles. We welcome all applicants regardless of your race, ethnicity, gender, religion, disability, age or sexual orientation. Even if you don't feel you completely fulfil all the requirements for this vacancy, we still encourage you to apply. It is our commitment to provide equal opportunities for all. Please visit our website for further information about us and to view our job applicant privacy notice.
Role: 2nd Line Engineer Location: Sutton Courtney Salary: 27k-32k Benefits: Competitive salary Overtime & on call payment Business mileage paid HMRC rates 24 day's annual leave + 8 days public/bank holidays and long-service holiday entitlement Contributory pension scheme Company laptop Manufacturers training Professional development Summary: The 2nd Line IT Support Engineer will work alongside the Service Desk Team providing excellent technical support and troubleshooting to resolve our IT customer's issues efficiently. The post holder will be responsible for helping upskill other Support Desk Engineers and serve as an escalation point from 1st Line Support to ensure issues are fixed with minimal downtime. Responsibilities: Provide technical support across devices, software, networks etc. to troubleshoot IT issues raised by customers and escalated by 1st line engineers Use problem solving skills and technical knowledge to ensure that customers' issues are addressed Diagnose and resolve medium to high complexity technical issues relating to hardware, software, networks etc. Escalate complex issues to 3rd line engineers or external vendors when required Identify recurring problems and devise sustainable preventative measures Install and configure new IT equipment following technical specifications Offer hands-on support and training to upskill team members Keep customers informed of progress and set expectations whilst working to internal SLA's Maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s) Take ownership for obtaining information required to diagnose and resolve more complex problems and, where necessary, engage with third parties to jointly resolve in-depth product issues Knowledge and Experience 2+ years proven experience of IT Support. Prior experience working for a service provider is a plus. Thorough knowledge of current IT Technology including (but not limited to): - Desktop Support both MAC and Microsoft - MS Active Directory, PowerShell, Windows Server & Hyper-V - Microsoft Windows Server OS - Office 365 & Exchange Server Exposure - Backup and Recovery Understanding - Windows Desktop and Application Support - LAN/WAN (routers, switches, firewall) - Microsoft Azure knowledge - Network troubleshooting - Watchguard firewall maintenance - Windows, VMware, SBS Server, Storage Technologies - VOIP Telephony (Desirable) - MDM Knowledge (Desirable) INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 02, 2024
Full time
Role: 2nd Line Engineer Location: Sutton Courtney Salary: 27k-32k Benefits: Competitive salary Overtime & on call payment Business mileage paid HMRC rates 24 day's annual leave + 8 days public/bank holidays and long-service holiday entitlement Contributory pension scheme Company laptop Manufacturers training Professional development Summary: The 2nd Line IT Support Engineer will work alongside the Service Desk Team providing excellent technical support and troubleshooting to resolve our IT customer's issues efficiently. The post holder will be responsible for helping upskill other Support Desk Engineers and serve as an escalation point from 1st Line Support to ensure issues are fixed with minimal downtime. Responsibilities: Provide technical support across devices, software, networks etc. to troubleshoot IT issues raised by customers and escalated by 1st line engineers Use problem solving skills and technical knowledge to ensure that customers' issues are addressed Diagnose and resolve medium to high complexity technical issues relating to hardware, software, networks etc. Escalate complex issues to 3rd line engineers or external vendors when required Identify recurring problems and devise sustainable preventative measures Install and configure new IT equipment following technical specifications Offer hands-on support and training to upskill team members Keep customers informed of progress and set expectations whilst working to internal SLA's Maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s) Take ownership for obtaining information required to diagnose and resolve more complex problems and, where necessary, engage with third parties to jointly resolve in-depth product issues Knowledge and Experience 2+ years proven experience of IT Support. Prior experience working for a service provider is a plus. Thorough knowledge of current IT Technology including (but not limited to): - Desktop Support both MAC and Microsoft - MS Active Directory, PowerShell, Windows Server & Hyper-V - Microsoft Windows Server OS - Office 365 & Exchange Server Exposure - Backup and Recovery Understanding - Windows Desktop and Application Support - LAN/WAN (routers, switches, firewall) - Microsoft Azure knowledge - Network troubleshooting - Watchguard firewall maintenance - Windows, VMware, SBS Server, Storage Technologies - VOIP Telephony (Desirable) - MDM Knowledge (Desirable) INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
IT Support & Systems Engineer - Chelmsford - Circa £50k Robert Half have partnered with a fast-growing Construction Group based in Chelmsford. Due to continued growth and expansion of the businesses operations they're now looking for a broadly skilled IT Support & Systems Engineer. Reporting directly to the Head of IT and working in a small technical team you'd be involved all levels of support from 1st to 3rd Line, along with project support and migrations. Key Responsibilities Provide 1 st , 2 nd and 3 rd line technical support for hardware and software issues. Be a point of escalation for support desk Root cause analysis specialist. Manage the timely resolution of open calls and call actions across all companies. Take ownership of assigned incidents and manage them through to resolution. Ensure that any technical or operational issues on a service ticket are escalated efficiently, liaising with, and managing vendors accordingly. Proactively research ideas and concepts to source suitable technical solutions or resolve problems. Technical and proactive involvement in various projects, from SharePoint adoption to Co-Pilot integration. 'Hands-on' approach to problem-solving; solving problems within strict SLA timeframes. Deliver exceptional customer service and demonstrate ability and desire to go 'above and beyond' for our colleagues. Technical Skills (Don't worry if you don't have all the below!) Strong Microsoft Windows Server (2016, 2019 and 2022) Active Directory, DNS, DHCP Administration. O365 administration and its complimentary addons (Outlook, OneDrive, Teams, Flow, Planner, Delve, etc). SharePoint migrations and adoption. Printix, Mimecast, construction specific software advantageous. SQL Server Administration and troubleshooting. Windows 10 / 11 administration and troubleshooting, along with Windows 10 to 11 migrations. Advanced virtualisation troubleshooting (HyperV). Advanced Azure and Azure Virtual Desktop, ASR, AVD Imaging and Production. Advanced firewall troubleshooting Advanced Intune / MDM, Autopilot. Antivirus (Microsoft Defender). Advanced Networking skills (managed switching, VLAN's) Meraki and SonicWALL. Microsoft certifications along with ITIL foundation accredited. Location - Chelmsford Budget - £45-53k + Discretionary Bonus & Benefits Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
May 02, 2024
Full time
IT Support & Systems Engineer - Chelmsford - Circa £50k Robert Half have partnered with a fast-growing Construction Group based in Chelmsford. Due to continued growth and expansion of the businesses operations they're now looking for a broadly skilled IT Support & Systems Engineer. Reporting directly to the Head of IT and working in a small technical team you'd be involved all levels of support from 1st to 3rd Line, along with project support and migrations. Key Responsibilities Provide 1 st , 2 nd and 3 rd line technical support for hardware and software issues. Be a point of escalation for support desk Root cause analysis specialist. Manage the timely resolution of open calls and call actions across all companies. Take ownership of assigned incidents and manage them through to resolution. Ensure that any technical or operational issues on a service ticket are escalated efficiently, liaising with, and managing vendors accordingly. Proactively research ideas and concepts to source suitable technical solutions or resolve problems. Technical and proactive involvement in various projects, from SharePoint adoption to Co-Pilot integration. 'Hands-on' approach to problem-solving; solving problems within strict SLA timeframes. Deliver exceptional customer service and demonstrate ability and desire to go 'above and beyond' for our colleagues. Technical Skills (Don't worry if you don't have all the below!) Strong Microsoft Windows Server (2016, 2019 and 2022) Active Directory, DNS, DHCP Administration. O365 administration and its complimentary addons (Outlook, OneDrive, Teams, Flow, Planner, Delve, etc). SharePoint migrations and adoption. Printix, Mimecast, construction specific software advantageous. SQL Server Administration and troubleshooting. Windows 10 / 11 administration and troubleshooting, along with Windows 10 to 11 migrations. Advanced virtualisation troubleshooting (HyperV). Advanced Azure and Azure Virtual Desktop, ASR, AVD Imaging and Production. Advanced firewall troubleshooting Advanced Intune / MDM, Autopilot. Antivirus (Microsoft Defender). Advanced Networking skills (managed switching, VLAN's) Meraki and SonicWALL. Microsoft certifications along with ITIL foundation accredited. Location - Chelmsford Budget - £45-53k + Discretionary Bonus & Benefits Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
2nd/3rd Line Support Engineer Our client is looking for a 2nd/3rd Line Support Engineer to join the team in Basingstoke on a hybrid basis on an initial 6 month contract. Key Responsibilities: Provide 2nd/3rd line technical support for Citrix and VMware environments, including XenApp, XenDesktop, XenServer, VMware vSphere, and VMware Horizon. Troubleshoot and resolve complex technical issues related to Citrix and VMware platforms, applications, and virtualization infrastructure. Perform proactive monitoring, maintenance, and optimization of Citrix and VMware environments to ensure stability, security, and performance. Collaborate with clients to understand their IT requirements, identify opportunities for improvement, and propose tailored solutions. Document support activities, solutions, and configurations to maintain accurate records and facilitate knowledge sharing. Work closely with other support teams and vendors to escalate and resolve issues efficiently. Stay updated on industry trends, best practices, and emerging technologies related to Citrix, VMware, and virtualization. If you are interested in the role and would like to know more then please click apply.
May 02, 2024
Full time
2nd/3rd Line Support Engineer Our client is looking for a 2nd/3rd Line Support Engineer to join the team in Basingstoke on a hybrid basis on an initial 6 month contract. Key Responsibilities: Provide 2nd/3rd line technical support for Citrix and VMware environments, including XenApp, XenDesktop, XenServer, VMware vSphere, and VMware Horizon. Troubleshoot and resolve complex technical issues related to Citrix and VMware platforms, applications, and virtualization infrastructure. Perform proactive monitoring, maintenance, and optimization of Citrix and VMware environments to ensure stability, security, and performance. Collaborate with clients to understand their IT requirements, identify opportunities for improvement, and propose tailored solutions. Document support activities, solutions, and configurations to maintain accurate records and facilitate knowledge sharing. Work closely with other support teams and vendors to escalate and resolve issues efficiently. Stay updated on industry trends, best practices, and emerging technologies related to Citrix, VMware, and virtualization. If you are interested in the role and would like to know more then please click apply.
If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application. Software Architect The E4B (Expedia for Business) team is looking for Architect. Our team is responsible for defining and building commercial platform solutions for our B2B partners. This includes headless commerce API, Online Travel Agency platform and tools, and white label templates along with custom solutions built using EG platform and 3rd party capabilities. We want you to bring your experience and knowledge to our teams as we build out the future of business-to-business features on the Expedia platform. You will need to bring thought leadership, great communication, and collaboration along with the ability to work in a fast-paced agile environment. What you'll do: Build relationships with engineering and product leaders across the organization to understand business problems and apply a technology lens to resolve them Design and build software solutions that handle complex problems with simple designs Coaching and mentoring: Combine and share knowledge and skills in more than one functional area to promote effectiveness in the department or business unit/function Interpret internal/external business challenges and recommend integration of the appropriate systems, applications, and technology to provide a fully functional solution to a business problem Master software design with the best methods, shape coding methodologies and best methods and promote adoption of new platform technologies Enable optimum organizational efficiency by taking a whole systems approach and thinking across boundaries to identify which policies/processes should be standardized and which should differ Identify when new trends may be too disorderly for a reasonable implementation or spot the ephemerality of new trends Champion prioritized goals and work with others across EG to investigate those initiatives. Ensure documentation is not overwhelming or obsolete Provide leadership, technical direction, and architectural input into product vision and roadmap development Work across global teams for Activities to drive towards desired north star architecture Who you are: Bachelor's or Master's degree in a related technical field; or equivalent related professional experience 5+ years industry experience in full-stack software development across multiple technologies, languages, and frameworks Makes choices across teams to apply a number of technologies or languages with experience in multiple domains Presents new technology choice to technical and non-technical observers, able to guide others to make well defined technology choices Understands systems being created across EG and how your own business unit would integrate with them Able to understand and design highly sophisticated systems Ability to establish standards for operational excellence and code quality at a multi-project level Drives principles and practices in design of software that is easily testable and observable Experience building high scale distributed cloud-based microservice suites Strong background in third-party cloud services, especially Amazon AWS, UI development using React JS a plus Effective coaching and leadership skills and an ability to manage engineering projects across a diverse organization with global decentralized teams Strong communication and presentation experience and the ability to explain technical details and challenges to a wide variety of people Ability to look at solutions in creative and unconventional ways, recognize opportunities to innovate, and engage partners in a vision and strategy The total cash range for this position in Springfield is $147 ,500 to $206,500. Employees in this role have the potential to increase their pay up to $236,000, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Chicago is $157,00 to $220,500. Employees in this role have the potential to increase their pay up to $252,000, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Seattle is $173,000 to $242,500. Employees in this role have the potential to increase their pay up to $277,000, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future . Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits. About Expedia Group Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, and Expedia Cruises. Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain The official website to find and apply for job openings at Expedia Group is . Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application. Software Architect The E4B (Expedia for Business) team is looking for Architect. Our team is responsible for defining and building commercial platform solutions for our B2B partners. This includes headless commerce API, Online Travel Agency platform and tools, and white label templates along with custom solutions built using EG platform and 3rd party capabilities. We want you to bring your experience and knowledge to our teams as we build out the future of business-to-business features on the Expedia platform. You will need to bring thought leadership, great communication, and collaboration along with the ability to work in a fast-paced agile environment. What you'll do: Build relationships with engineering and product leaders across the organization to understand business problems and apply a technology lens to resolve them Design and build software solutions that handle complex problems with simple designs Coaching and mentoring: Combine and share knowledge and skills in more than one functional area to promote effectiveness in the department or business unit/function Interpret internal/external business challenges and recommend integration of the appropriate systems, applications, and technology to provide a fully functional solution to a business problem Master software design with the best methods, shape coding methodologies and best methods and promote adoption of new platform technologies Enable optimum organizational efficiency by taking a whole systems approach and thinking across boundaries to identify which policies/processes should be standardized and which should differ Identify when new trends may be too disorderly for a reasonable implementation or spot the ephemerality of new trends Champion prioritized goals and work with others across EG to investigate those initiatives. Ensure documentation is not overwhelming or obsolete Provide leadership, technical direction, and architectural input into product vision and roadmap development Work across global teams for Activities to drive towards desired north star architecture Who you are: Bachelor's or Master's degree in a related technical field; or equivalent related professional experience 5+ years industry experience in full-stack software development across multiple technologies, languages, and frameworks . click apply for full job details
May 02, 2024
Full time
If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application. Software Architect The E4B (Expedia for Business) team is looking for Architect. Our team is responsible for defining and building commercial platform solutions for our B2B partners. This includes headless commerce API, Online Travel Agency platform and tools, and white label templates along with custom solutions built using EG platform and 3rd party capabilities. We want you to bring your experience and knowledge to our teams as we build out the future of business-to-business features on the Expedia platform. You will need to bring thought leadership, great communication, and collaboration along with the ability to work in a fast-paced agile environment. What you'll do: Build relationships with engineering and product leaders across the organization to understand business problems and apply a technology lens to resolve them Design and build software solutions that handle complex problems with simple designs Coaching and mentoring: Combine and share knowledge and skills in more than one functional area to promote effectiveness in the department or business unit/function Interpret internal/external business challenges and recommend integration of the appropriate systems, applications, and technology to provide a fully functional solution to a business problem Master software design with the best methods, shape coding methodologies and best methods and promote adoption of new platform technologies Enable optimum organizational efficiency by taking a whole systems approach and thinking across boundaries to identify which policies/processes should be standardized and which should differ Identify when new trends may be too disorderly for a reasonable implementation or spot the ephemerality of new trends Champion prioritized goals and work with others across EG to investigate those initiatives. Ensure documentation is not overwhelming or obsolete Provide leadership, technical direction, and architectural input into product vision and roadmap development Work across global teams for Activities to drive towards desired north star architecture Who you are: Bachelor's or Master's degree in a related technical field; or equivalent related professional experience 5+ years industry experience in full-stack software development across multiple technologies, languages, and frameworks Makes choices across teams to apply a number of technologies or languages with experience in multiple domains Presents new technology choice to technical and non-technical observers, able to guide others to make well defined technology choices Understands systems being created across EG and how your own business unit would integrate with them Able to understand and design highly sophisticated systems Ability to establish standards for operational excellence and code quality at a multi-project level Drives principles and practices in design of software that is easily testable and observable Experience building high scale distributed cloud-based microservice suites Strong background in third-party cloud services, especially Amazon AWS, UI development using React JS a plus Effective coaching and leadership skills and an ability to manage engineering projects across a diverse organization with global decentralized teams Strong communication and presentation experience and the ability to explain technical details and challenges to a wide variety of people Ability to look at solutions in creative and unconventional ways, recognize opportunities to innovate, and engage partners in a vision and strategy The total cash range for this position in Springfield is $147 ,500 to $206,500. Employees in this role have the potential to increase their pay up to $236,000, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Chicago is $157,00 to $220,500. Employees in this role have the potential to increase their pay up to $252,000, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Seattle is $173,000 to $242,500. Employees in this role have the potential to increase their pay up to $277,000, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future . Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits. About Expedia Group Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, and Expedia Cruises. Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain The official website to find and apply for job openings at Expedia Group is . Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application. Software Architect The E4B (Expedia for Business) team is looking for Architect. Our team is responsible for defining and building commercial platform solutions for our B2B partners. This includes headless commerce API, Online Travel Agency platform and tools, and white label templates along with custom solutions built using EG platform and 3rd party capabilities. We want you to bring your experience and knowledge to our teams as we build out the future of business-to-business features on the Expedia platform. You will need to bring thought leadership, great communication, and collaboration along with the ability to work in a fast-paced agile environment. What you'll do: Build relationships with engineering and product leaders across the organization to understand business problems and apply a technology lens to resolve them Design and build software solutions that handle complex problems with simple designs Coaching and mentoring: Combine and share knowledge and skills in more than one functional area to promote effectiveness in the department or business unit/function Interpret internal/external business challenges and recommend integration of the appropriate systems, applications, and technology to provide a fully functional solution to a business problem Master software design with the best methods, shape coding methodologies and best methods and promote adoption of new platform technologies Enable optimum organizational efficiency by taking a whole systems approach and thinking across boundaries to identify which policies/processes should be standardized and which should differ Identify when new trends may be too disorderly for a reasonable implementation or spot the ephemerality of new trends Champion prioritized goals and work with others across EG to investigate those initiatives. Ensure documentation is not overwhelming or obsolete Provide leadership, technical direction, and architectural input into product vision and roadmap development Work across global teams for Activities to drive towards desired north star architecture Who you are: Bachelor's or Master's degree in a related technical field; or equivalent related professional experience 5+ years industry experience in full-stack software development across multiple technologies, languages, and frameworks . click apply for full job details
Role : Infrastructure Engineer Location : Central London, 2-3 times a week Salary : £50,000 - £55,000 + Benefits The position: The purpose of this role is to support Microsoft O365, Hybrid Cloud with Azure, including Linux Web Hosting and solutions for applications, databases, desktops, cloud services and a largely Microsoft based platform within agreed service levels and quality standards with minimal disruption to users, work with other IT and business colleagues and 3rd parties on IT projects, change requests and other initiatives and provide informed technical advice to staff and all IT users. Main Duties And Responsibilities Administration of O365, including SharePoint. Administration of O365 suite of products including Security, Defender, Teams and Exchange Azure Hybrid Cloud administration and support, taking responsibility for the more advanced support and solutions deployment. Using Intune to manage and update the organisations PC's, laptops and mobile devices. Support the companies network infrastructure which includes Aruba, Cisco, and Juniper technologies. Manage the AvePoint and Azure backup system for operation and restore readiness. Operate as technical advisor to 1st line service desk analysts and support technical projects, maintenance and other change and operational activities in your areas of expertise. Organise own workload and ensure agreed quality standards, service levels and project and change timescales are met and with minimal disruption to users. Contribute technical advice and support to impact assessments and solutions for service, change and new requirement requests and ensure compliance with change control practices. Write technical HLDs/LLDs, work instructions and user documentation and present technical options and guidance clearly and concisely in technical and non-technical documents tailored to audience. Build and maintain successful relationships with key contacts in departments and 3rd parties to ensure their requirements are taken on board and incidents are resolved effectively, cohesively and in a timely fashion. Conduct daily checks and constantly monitor systems, analyse trends, and take remedial action as appropriate and in conjunction with Heads of Technical Infrastructure Ensure all investigations and solutions consider security such as malware and viruses and that security incidents are resolved immediately to constantly mitigate risks to the live system. Undertake technical projects as required by the IT management team. Please apply for more information!
May 02, 2024
Full time
Role : Infrastructure Engineer Location : Central London, 2-3 times a week Salary : £50,000 - £55,000 + Benefits The position: The purpose of this role is to support Microsoft O365, Hybrid Cloud with Azure, including Linux Web Hosting and solutions for applications, databases, desktops, cloud services and a largely Microsoft based platform within agreed service levels and quality standards with minimal disruption to users, work with other IT and business colleagues and 3rd parties on IT projects, change requests and other initiatives and provide informed technical advice to staff and all IT users. Main Duties And Responsibilities Administration of O365, including SharePoint. Administration of O365 suite of products including Security, Defender, Teams and Exchange Azure Hybrid Cloud administration and support, taking responsibility for the more advanced support and solutions deployment. Using Intune to manage and update the organisations PC's, laptops and mobile devices. Support the companies network infrastructure which includes Aruba, Cisco, and Juniper technologies. Manage the AvePoint and Azure backup system for operation and restore readiness. Operate as technical advisor to 1st line service desk analysts and support technical projects, maintenance and other change and operational activities in your areas of expertise. Organise own workload and ensure agreed quality standards, service levels and project and change timescales are met and with minimal disruption to users. Contribute technical advice and support to impact assessments and solutions for service, change and new requirement requests and ensure compliance with change control practices. Write technical HLDs/LLDs, work instructions and user documentation and present technical options and guidance clearly and concisely in technical and non-technical documents tailored to audience. Build and maintain successful relationships with key contacts in departments and 3rd parties to ensure their requirements are taken on board and incidents are resolved effectively, cohesively and in a timely fashion. Conduct daily checks and constantly monitor systems, analyse trends, and take remedial action as appropriate and in conjunction with Heads of Technical Infrastructure Ensure all investigations and solutions consider security such as malware and viruses and that security incidents are resolved immediately to constantly mitigate risks to the live system. Undertake technical projects as required by the IT management team. Please apply for more information!
Help Desk Analyst / Engineer (2nd line Windows O365) Epsom to £40k Do you have a good knowledge of Windows and Office 365 combined with customer support skills? You could be joining an independent Building Society that specialise in savings and mortgages, in a friendly and supportive environment. As a Help Desk Analyst you will provide 2nd line support to internal users via telephone, email and ticketing system, providing timely and effective resolution to user issues within the agreed SLA. You'll prioritise effectively and escalate problems where necessary to the 3rd line team. Some of your other key tasks will involve administering and maintaining the corporate estate including workstations and O365. Location: You'll be based full time in the Epsom office fulltime, Monday to Friday (with flexibility around start and finish times). Requirements: You have experience working in a help desk / service desk environment in a 2nd line support function You have a strong knowledge of Windows, O365, Active Directory and Microsoft Exchange You have an understanding of basic networking You have excellent communication and collaboration skills You have strong analysis, troubleshooting and problem solving skills Salary & benefits: As a Help Desk Analyst (2nd line Windows O365) you will earn a competitive salary (to £40k) plus benefits: Generous Pension contribution Private Healthcare Life Assurance Company bonus Professional study support Apply now to find out more about this Help Desk Analyst (2nd line Windows O365) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
May 02, 2024
Full time
Help Desk Analyst / Engineer (2nd line Windows O365) Epsom to £40k Do you have a good knowledge of Windows and Office 365 combined with customer support skills? You could be joining an independent Building Society that specialise in savings and mortgages, in a friendly and supportive environment. As a Help Desk Analyst you will provide 2nd line support to internal users via telephone, email and ticketing system, providing timely and effective resolution to user issues within the agreed SLA. You'll prioritise effectively and escalate problems where necessary to the 3rd line team. Some of your other key tasks will involve administering and maintaining the corporate estate including workstations and O365. Location: You'll be based full time in the Epsom office fulltime, Monday to Friday (with flexibility around start and finish times). Requirements: You have experience working in a help desk / service desk environment in a 2nd line support function You have a strong knowledge of Windows, O365, Active Directory and Microsoft Exchange You have an understanding of basic networking You have excellent communication and collaboration skills You have strong analysis, troubleshooting and problem solving skills Salary & benefits: As a Help Desk Analyst (2nd line Windows O365) you will earn a competitive salary (to £40k) plus benefits: Generous Pension contribution Private Healthcare Life Assurance Company bonus Professional study support Apply now to find out more about this Help Desk Analyst (2nd line Windows O365) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
Morgan Fraser Group Limited
Milton Keynes, Buckinghamshire
Technical Skills: Cloud Services (ideally Azure) experience is essential - including Azure Data Factory and Azure DevOps Excellent performance tuning skills (experience of Query Tuning, Indexing, Locking etc.) Strong T-SQL Experience (creating / administrating stored procedures, scripts, functions, triggers and other objects) Experience in the manipulation, transformation, and exploration of large multi-dimensional datasets Experience in database installation, backup, restore and maintenance BSC or equivalent in a software engineering / DB discipline and / or Professional qualifications appropriate to DB engineering roles is desirable. Experience of large transactional databases (100GB+) Excellent knowledge of the SQL Database Engine Experience of database release / upgrades with product releases Extensive experience of working with Microsoft SQL Server 2005/2008/2012/2014 Data Warehouse development, ETL and transformation into conformed design Knowledge of SSIS packages Excellent experience and knowledge of the Microsoft stack Understanding of relational database design & dimensional Data-modelling Some experience of using Visual Studio Knowledge of C# and .Net framework desirable Knowledge of NOSQL / Document DBs advantageous Knowledge of SSRS reports advantageous but not essential Knowledge of 3rd party toolkits e.g. RedGate desirable but not essential Experience of Source Control (BitBucket/Kiln / Mercurial) Strong SQL Skills (SQL server 2012/2016, T-SQL) and development skills in T-SQL, writing scripts, Log Shipping, producing reports (SSRS), performance tuning, automated back-ups, security Any experience with Bespoke Software Solutions, ITIL, Agile, Jira and ISO 27001 will be advantageous but not essential Domain or Product expertise in IT Healthcare would be advantageous but not essential
May 02, 2024
Full time
Technical Skills: Cloud Services (ideally Azure) experience is essential - including Azure Data Factory and Azure DevOps Excellent performance tuning skills (experience of Query Tuning, Indexing, Locking etc.) Strong T-SQL Experience (creating / administrating stored procedures, scripts, functions, triggers and other objects) Experience in the manipulation, transformation, and exploration of large multi-dimensional datasets Experience in database installation, backup, restore and maintenance BSC or equivalent in a software engineering / DB discipline and / or Professional qualifications appropriate to DB engineering roles is desirable. Experience of large transactional databases (100GB+) Excellent knowledge of the SQL Database Engine Experience of database release / upgrades with product releases Extensive experience of working with Microsoft SQL Server 2005/2008/2012/2014 Data Warehouse development, ETL and transformation into conformed design Knowledge of SSIS packages Excellent experience and knowledge of the Microsoft stack Understanding of relational database design & dimensional Data-modelling Some experience of using Visual Studio Knowledge of C# and .Net framework desirable Knowledge of NOSQL / Document DBs advantageous Knowledge of SSRS reports advantageous but not essential Knowledge of 3rd party toolkits e.g. RedGate desirable but not essential Experience of Source Control (BitBucket/Kiln / Mercurial) Strong SQL Skills (SQL server 2012/2016, T-SQL) and development skills in T-SQL, writing scripts, Log Shipping, producing reports (SSRS), performance tuning, automated back-ups, security Any experience with Bespoke Software Solutions, ITIL, Agile, Jira and ISO 27001 will be advantageous but not essential Domain or Product expertise in IT Healthcare would be advantageous but not essential
In Technology Group Limited
Bury St. Edmunds, Suffolk
Application Support Team Leader- Up to £40,000 (DOE) Location: Bury St Edmunds (onsite) We have partnered with a bespoke Software company, looking for an experienced Application Support Engineer to join their team in a team lead position. You will be responsible for leasing, mentoring & coaching 1st to 3rd line Application Engineers to ensure smooth running of day-to-day operations. Required: Customer Service experience (3 years) Ticketing systems- ServiceNow/CRM/ZenDesk MS Office- Windows/Exchange/O365 Service Desk Experience- providing support This would be a great position for someone early in their managerial career, who has experience providing hands-on support and mentoring a small team. If you are interested, please apply now to share your CV across. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 02, 2024
Full time
Application Support Team Leader- Up to £40,000 (DOE) Location: Bury St Edmunds (onsite) We have partnered with a bespoke Software company, looking for an experienced Application Support Engineer to join their team in a team lead position. You will be responsible for leasing, mentoring & coaching 1st to 3rd line Application Engineers to ensure smooth running of day-to-day operations. Required: Customer Service experience (3 years) Ticketing systems- ServiceNow/CRM/ZenDesk MS Office- Windows/Exchange/O365 Service Desk Experience- providing support This would be a great position for someone early in their managerial career, who has experience providing hands-on support and mentoring a small team. If you are interested, please apply now to share your CV across. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Field Engineer - 2nd/3rd Line - Milton Keynes Onsite 5 days per week - £40,000 + £2,600 car allowance 2nd/3rd Line Field Engineer require for a leading client based in Milton Keynes. My client is currently seeking a Network Field Engineer to come on board to provide support for Microsoft environments across various industries, including legal, real estate, logistics, manufacturing, and more. The role involves regular fieldwork to assist ongoing client projects, with the office-to-field-based ratio varying depending on client needs. Responsibilities include managing installations, maintenance, and troubleshooting of Windows 10/11 OS on laptops and desktops. Key skills: * Previous 2nd Line experience * Experience working with Routers, Switches and wireless access points * Manage responsibilities associated with installing, maintaining, and troubleshooting Windows 10/11 OS on laptops and desktops. * Conduct administration tasks for server operating systems. * Collaborate with RDS, Citrix, and Hyper-V technologies. * Offer assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. * Administer Office 365, including tasks like user account creations, Azure AD, Exchange, etc. * Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA.Field service deliverables, * Deploying POS (Point of Sales) infrastructures in catering environments for large-scale corporate clients, offering support to the POS provider as needed. * Setting up DSL & 4G-LTE Routers, Switches, WiFi Access Points, PoE injectors, and patching communication cabinets. * Tackling issues with existing POS (Point of Sales) infrastructures. * Troubleshooting DSL & 4G-LTE Routers, Switches, WiFi Access Points, and patching communication cabinets. * Conducting pre-installation site audits to collect data on demarcation points, cellular data coverage testing, communication room inspections, IT hardware installation locations, and cabling needs. * Generating detailed client reports. * Participating in project meetings via Teams. Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
May 02, 2024
Full time
Field Engineer - 2nd/3rd Line - Milton Keynes Onsite 5 days per week - £40,000 + £2,600 car allowance 2nd/3rd Line Field Engineer require for a leading client based in Milton Keynes. My client is currently seeking a Network Field Engineer to come on board to provide support for Microsoft environments across various industries, including legal, real estate, logistics, manufacturing, and more. The role involves regular fieldwork to assist ongoing client projects, with the office-to-field-based ratio varying depending on client needs. Responsibilities include managing installations, maintenance, and troubleshooting of Windows 10/11 OS on laptops and desktops. Key skills: * Previous 2nd Line experience * Experience working with Routers, Switches and wireless access points * Manage responsibilities associated with installing, maintaining, and troubleshooting Windows 10/11 OS on laptops and desktops. * Conduct administration tasks for server operating systems. * Collaborate with RDS, Citrix, and Hyper-V technologies. * Offer assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. * Administer Office 365, including tasks like user account creations, Azure AD, Exchange, etc. * Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA.Field service deliverables, * Deploying POS (Point of Sales) infrastructures in catering environments for large-scale corporate clients, offering support to the POS provider as needed. * Setting up DSL & 4G-LTE Routers, Switches, WiFi Access Points, PoE injectors, and patching communication cabinets. * Tackling issues with existing POS (Point of Sales) infrastructures. * Troubleshooting DSL & 4G-LTE Routers, Switches, WiFi Access Points, and patching communication cabinets. * Conducting pre-installation site audits to collect data on demarcation points, cellular data coverage testing, communication room inspections, IT hardware installation locations, and cabling needs. * Generating detailed client reports. * Participating in project meetings via Teams. Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Technical Analyst - Citrix/Azure Cloud Engineer My client, a specialist Investment Management company are currently recruiting for a Technical Analyst to join their team on a Permanent basis. This is a great opportunity for an experienced Citrix specialist to further develop their skills in automation of infrastructure deployment in a professional regulated financial services environment This opportunity is based in London (requiring 2-3 days onsite) and is paying up to £68k per annum Key Skills Specialist in Citrix Environment with experience of XenApp, XenDesktop and Citrix Cloud Commercial experience using Terraform Strong 3rd line support experience in Azure Cloud The processing and use by us of your personal data is in accordance with our Privacy Notice which can be found on our website William Alexander Diversity & Inclusion Policy, actively promotes the principles of equality, diversity and inclusion in all its dealings with employees, workers, job applicants, clients, customers, suppliers, contractors and the public. We fully feel an inclusive work culture where people of different backgrounds are valued equally will ensure better outcomes for us all and we approach recruitment for our clients with the same perspective and qualities. Technical Analyst - Citrix/Azure Cloud Engineer
May 02, 2024
Full time
Technical Analyst - Citrix/Azure Cloud Engineer My client, a specialist Investment Management company are currently recruiting for a Technical Analyst to join their team on a Permanent basis. This is a great opportunity for an experienced Citrix specialist to further develop their skills in automation of infrastructure deployment in a professional regulated financial services environment This opportunity is based in London (requiring 2-3 days onsite) and is paying up to £68k per annum Key Skills Specialist in Citrix Environment with experience of XenApp, XenDesktop and Citrix Cloud Commercial experience using Terraform Strong 3rd line support experience in Azure Cloud The processing and use by us of your personal data is in accordance with our Privacy Notice which can be found on our website William Alexander Diversity & Inclusion Policy, actively promotes the principles of equality, diversity and inclusion in all its dealings with employees, workers, job applicants, clients, customers, suppliers, contractors and the public. We fully feel an inclusive work culture where people of different backgrounds are valued equally will ensure better outcomes for us all and we approach recruitment for our clients with the same perspective and qualities. Technical Analyst - Citrix/Azure Cloud Engineer
3rd Line Support Engineer Opportunity for a 3rd Line Support Engineer to join a rapidly growing Managed Service Provider in Hartlepool. Salary between £28,000-£38,000 depending on experience plus benefits. Apply online or contact Nathan Finlay via / Who we are: We provide technical solutions across various sectors for SME's within the UK and Europe. We're currently going through an expansion period so we're looking for a driven individual to join our team in Hartlepool. Benefits: 28 days annual leave inclusive of bank holidays. Medical insurance Employee discounts Company events What will you be doing? As a 3rd Line Support Engineer you will be working with within a team of support engineers to deliver first class support to our client base. You will be responsible for resolving issues and providing advice on environments via phone or face to face site visits. You will transfer your technical knowledge into reliable solutions for the user. Essential Skills: A track record of proving 3rd line support to a high standard. High level understanding of Networking, including switches configurations, Aruba, firewalls and security. Excellent communication skills to transfer technical jargon into real world solutions for clients. Experienced with MS365 and server integrations, configurations and maintenance. Experience with VOIP. Driving license and access to a vehicle is required. TO BE CONSIDERED Please either apply by clicking online or emailing me directly . For further information please call me on . By Applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
May 02, 2024
Full time
3rd Line Support Engineer Opportunity for a 3rd Line Support Engineer to join a rapidly growing Managed Service Provider in Hartlepool. Salary between £28,000-£38,000 depending on experience plus benefits. Apply online or contact Nathan Finlay via / Who we are: We provide technical solutions across various sectors for SME's within the UK and Europe. We're currently going through an expansion period so we're looking for a driven individual to join our team in Hartlepool. Benefits: 28 days annual leave inclusive of bank holidays. Medical insurance Employee discounts Company events What will you be doing? As a 3rd Line Support Engineer you will be working with within a team of support engineers to deliver first class support to our client base. You will be responsible for resolving issues and providing advice on environments via phone or face to face site visits. You will transfer your technical knowledge into reliable solutions for the user. Essential Skills: A track record of proving 3rd line support to a high standard. High level understanding of Networking, including switches configurations, Aruba, firewalls and security. Excellent communication skills to transfer technical jargon into real world solutions for clients. Experienced with MS365 and server integrations, configurations and maintenance. Experience with VOIP. Driving license and access to a vehicle is required. TO BE CONSIDERED Please either apply by clicking online or emailing me directly . For further information please call me on . By Applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Linux Network Administrator Cambridge £45k-£50k Eligibility for Security Clearance is essential We are looking for a Linux support professional who is looking to take a step up into an out and out administrator to join this multi-sector technology company based in Cambridge. This is a new hire for the business, due to overall business growth so it's an exciting time to join a business who is thriving! You will be working closely with the businesses other 2 Linux administrators, so this is an opportunity for someone to really increase their technical skillset further, learning from people who have been with the business for a number of years! Despite all the training and learning opportunities, we still need someone who is experienced providing Linux support and has some networking knowledge. Graduates and overseas candidates will not be considered for this role. All candidates must have the full right to work in the UK without any restrictions! The Role: Support physical and virtual Linux environment Network implementation and support Continuous improvement of systems and overall infrastructure Linux log monitoring Investigate any security threats Automate processes where suitable Requirements: Strong Linux support experience (supported physical and virtual servers) Network implementation and support (TCP/IP) Automated desktop deployments Within a reasonable commutable distance of Cambridge and happy to work in the office c4 days a week Full right to work in the UK without any restrictions This role could suit a current 3rd line Linux support engineer, or a junior Linux Sys Admin or similar! Benefits include regular salary reviews, generous pension contributions, company profit scheme, private healthcare, enhanced maternity/paternity leave, plus many more! For more information and a full job description, please contact Andy Clarke at The One Group.
May 02, 2024
Full time
Linux Network Administrator Cambridge £45k-£50k Eligibility for Security Clearance is essential We are looking for a Linux support professional who is looking to take a step up into an out and out administrator to join this multi-sector technology company based in Cambridge. This is a new hire for the business, due to overall business growth so it's an exciting time to join a business who is thriving! You will be working closely with the businesses other 2 Linux administrators, so this is an opportunity for someone to really increase their technical skillset further, learning from people who have been with the business for a number of years! Despite all the training and learning opportunities, we still need someone who is experienced providing Linux support and has some networking knowledge. Graduates and overseas candidates will not be considered for this role. All candidates must have the full right to work in the UK without any restrictions! The Role: Support physical and virtual Linux environment Network implementation and support Continuous improvement of systems and overall infrastructure Linux log monitoring Investigate any security threats Automate processes where suitable Requirements: Strong Linux support experience (supported physical and virtual servers) Network implementation and support (TCP/IP) Automated desktop deployments Within a reasonable commutable distance of Cambridge and happy to work in the office c4 days a week Full right to work in the UK without any restrictions This role could suit a current 3rd line Linux support engineer, or a junior Linux Sys Admin or similar! Benefits include regular salary reviews, generous pension contributions, company profit scheme, private healthcare, enhanced maternity/paternity leave, plus many more! For more information and a full job description, please contact Andy Clarke at The One Group.