Loch Lomond & The Trossachs National Park
Balloch, West Dunbartonshire
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
Dec 07, 2023
Full time
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
Your new company An Investment Management Firm based in Central London Your new role This is a Level 2 Desktop Engineer role that will support on a hardware deployment project between the UK and other international regions. What you'll need to succeed Experience on a similar project transferring domains from the UK to other countries Experience with Hardware Deployment, Laptop Preparation, Active Directory Experience with Windows, M365, Networking, and Azure Financial Services industry experience (preferably within Investment Management) What you'll get in return An exciting opportunity to join an international organisation working with a major financial services organisation. Furthermore, a competitive day rate for this role will be offered in addition to your own dedicated Hays Consultant to guide you through every step of the application process. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 02, 2024
Full time
Your new company An Investment Management Firm based in Central London Your new role This is a Level 2 Desktop Engineer role that will support on a hardware deployment project between the UK and other international regions. What you'll need to succeed Experience on a similar project transferring domains from the UK to other countries Experience with Hardware Deployment, Laptop Preparation, Active Directory Experience with Windows, M365, Networking, and Azure Financial Services industry experience (preferably within Investment Management) What you'll get in return An exciting opportunity to join an international organisation working with a major financial services organisation. Furthermore, a competitive day rate for this role will be offered in addition to your own dedicated Hays Consultant to guide you through every step of the application process. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Role: Service Lead - End User Device Builds Location: Hybrid - home based with regular travel (Oxfordshire/Thames Valley) Salary: £49,881 + a comprehensive range of Employee Benefits, (including 13.5% Pension scheme and a wide range of travel and shopping discounts) Key Skills: Build and delivery or End User Devices, (ITIL, ServiceNow, SLA's etc.) (Technical: Windows 10, M365, MEM/Intune, SCCM, Azure AD, Storage, Virtual Desktop, Storage solutions etc.) Why Apply: This is a key role responsible for ensuring that the End User Device services are built and delivered across the Thames Valley and Oxfordshire locations, meeting all required SLA's for EUD availability and strict accreditation. The Role: EUD Builds and Roll-outs - Manage quarterly builds and build roll-outs, (configuring drivers, updates/patches etc.), with the support of an EUD Engineer. Service Delivery - Manage service delivery in terms of regular stakeholder engagement and reporting. Working closely with stakeholders to plan, schedule and provide updates on all EUD projects. Accreditations and Audits - Work with external Assessor to ensure successful audits and accreditation across the End User Device services, (passing vulnerability tests etc.) The successful candidate will be able to demonstrate: Essential: 5+ years' experience technical expertise with End User Device technologies, technical experience to include: End User Device Builds/Configuration/Roll-outs, Windows 10, MEM/Intune, Azure AD, Storage, virtualisation etc, also more Legacy expertise, ie. SCCM expert level knowledge. 2+ years' experience in service delivery aspects including providing stakeholder updates of scheduled work Experience of audit processes, or supporting external auditors to secure necessary accreditations - highly beneficial Strong verbal and written communication skills to liaise confidently across the team and stakeholders Clean and current driving license 5+ years UK residency, (with no extended periods outside of the UK), in order to meet the necessary level of security vetting required. *You will need to be able to demonstrate that you have lived and worked in the UK for the last 5 years in order to meet the security vetting required for this role.*
May 02, 2024
Full time
Role: Service Lead - End User Device Builds Location: Hybrid - home based with regular travel (Oxfordshire/Thames Valley) Salary: £49,881 + a comprehensive range of Employee Benefits, (including 13.5% Pension scheme and a wide range of travel and shopping discounts) Key Skills: Build and delivery or End User Devices, (ITIL, ServiceNow, SLA's etc.) (Technical: Windows 10, M365, MEM/Intune, SCCM, Azure AD, Storage, Virtual Desktop, Storage solutions etc.) Why Apply: This is a key role responsible for ensuring that the End User Device services are built and delivered across the Thames Valley and Oxfordshire locations, meeting all required SLA's for EUD availability and strict accreditation. The Role: EUD Builds and Roll-outs - Manage quarterly builds and build roll-outs, (configuring drivers, updates/patches etc.), with the support of an EUD Engineer. Service Delivery - Manage service delivery in terms of regular stakeholder engagement and reporting. Working closely with stakeholders to plan, schedule and provide updates on all EUD projects. Accreditations and Audits - Work with external Assessor to ensure successful audits and accreditation across the End User Device services, (passing vulnerability tests etc.) The successful candidate will be able to demonstrate: Essential: 5+ years' experience technical expertise with End User Device technologies, technical experience to include: End User Device Builds/Configuration/Roll-outs, Windows 10, MEM/Intune, Azure AD, Storage, virtualisation etc, also more Legacy expertise, ie. SCCM expert level knowledge. 2+ years' experience in service delivery aspects including providing stakeholder updates of scheduled work Experience of audit processes, or supporting external auditors to secure necessary accreditations - highly beneficial Strong verbal and written communication skills to liaise confidently across the team and stakeholders Clean and current driving license 5+ years UK residency, (with no extended periods outside of the UK), in order to meet the necessary level of security vetting required. *You will need to be able to demonstrate that you have lived and worked in the UK for the last 5 years in order to meet the security vetting required for this role.*
Job Title: M365 Systems Collaboration Technician Location: High Wycombe Salary: £DOE - We are booking interviews next week! Please call or email for a slot Key Skills: Global M365 tenant (synchronization, and identity management, Monitor Azure Resources, Endpoint/Intune Management. Join Our Team as a M365 Systems Collaboration Technician and drive Systems Collaboration to New Heights! Are you a meticulous a M365 Systems Collaboration Technician with a passion for precision and excellence? Are you ready to play a pivotal role in ensuring top-tier quality standards in a well-established engineering organization? Look no further! We invite you to join our team in High Wycombe and be a key driver of engineering excellence. About Us: As a distinguished leader in the engineering industry, we are dedicated to delivering innovative solutions and pioneering projects. Our commitment to excellence has earned us a strong reputation, and we're looking for a talented a M365 Systems Collaboration Technician to contribute to our continued success. The Role: So, what will you be doing as a M365 Systems Collaboration Technician Help and oversee the M365 environment and Microsoft Azure platform hosted in the UK for a global customer base. Deliver primary assistance for escalated issues from local support teams necessitating advanced expertise, ensuring support aligns with business as usual (BAU) requirements. Additionally, collaborate on projects and integrate responsibilities, closely coordinating with UM support partner(s). Provide comprehensive support for global M365 tenant including synchronization and identity management. Manage Microsoft Azure environment, ensuring seamless operation. Act as a Subject Matter Expert (SME) for Exchange 2010 to Exchange Online Administration. Diagnose and resolve end-user requests and issues reported through the global service desk. Troubleshoot and resolve software and hardware faults promptly. Channel advanced problems to the support partner through appropriate channels for efficient resolution. Conduct post-solution follow-ups to ensure user satisfaction. Aid the broader technologist team in monitoring and managing server systems effectively. Assist in VPN Management to ensure secure connectivity. Monitor Azure Resources and Log Analytics for optimal performance. Manage endpoints and Intune for efficient device management. Maintain inventory and oversee the deployment of licenses. Document new solutions by writing knowledge base articles. Provide support to the UM IT team on various projects as required. My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next M365 Systems Collaboration Technician this is the opportunity for you! So, if you are interested in joining a well-established, renowned, globally recognised organisation working with experts in their field as the next M365 Systems Collaboration Technician, hit that apply button now! How to Apply: Submit your updated resume and a cover letter outlining your experience and enthusiasm for joining our team in High Wycombe PLEASE NOTE BPSS Or Security Clearance (SC) or eligibility to gain is required to be considered for this vacancy Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
May 02, 2024
Full time
Job Title: M365 Systems Collaboration Technician Location: High Wycombe Salary: £DOE - We are booking interviews next week! Please call or email for a slot Key Skills: Global M365 tenant (synchronization, and identity management, Monitor Azure Resources, Endpoint/Intune Management. Join Our Team as a M365 Systems Collaboration Technician and drive Systems Collaboration to New Heights! Are you a meticulous a M365 Systems Collaboration Technician with a passion for precision and excellence? Are you ready to play a pivotal role in ensuring top-tier quality standards in a well-established engineering organization? Look no further! We invite you to join our team in High Wycombe and be a key driver of engineering excellence. About Us: As a distinguished leader in the engineering industry, we are dedicated to delivering innovative solutions and pioneering projects. Our commitment to excellence has earned us a strong reputation, and we're looking for a talented a M365 Systems Collaboration Technician to contribute to our continued success. The Role: So, what will you be doing as a M365 Systems Collaboration Technician Help and oversee the M365 environment and Microsoft Azure platform hosted in the UK for a global customer base. Deliver primary assistance for escalated issues from local support teams necessitating advanced expertise, ensuring support aligns with business as usual (BAU) requirements. Additionally, collaborate on projects and integrate responsibilities, closely coordinating with UM support partner(s). Provide comprehensive support for global M365 tenant including synchronization and identity management. Manage Microsoft Azure environment, ensuring seamless operation. Act as a Subject Matter Expert (SME) for Exchange 2010 to Exchange Online Administration. Diagnose and resolve end-user requests and issues reported through the global service desk. Troubleshoot and resolve software and hardware faults promptly. Channel advanced problems to the support partner through appropriate channels for efficient resolution. Conduct post-solution follow-ups to ensure user satisfaction. Aid the broader technologist team in monitoring and managing server systems effectively. Assist in VPN Management to ensure secure connectivity. Monitor Azure Resources and Log Analytics for optimal performance. Manage endpoints and Intune for efficient device management. Maintain inventory and oversee the deployment of licenses. Document new solutions by writing knowledge base articles. Provide support to the UM IT team on various projects as required. My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next M365 Systems Collaboration Technician this is the opportunity for you! So, if you are interested in joining a well-established, renowned, globally recognised organisation working with experts in their field as the next M365 Systems Collaboration Technician, hit that apply button now! How to Apply: Submit your updated resume and a cover letter outlining your experience and enthusiasm for joining our team in High Wycombe PLEASE NOTE BPSS Or Security Clearance (SC) or eligibility to gain is required to be considered for this vacancy Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Robert Half Technology are recruiting on a retained basis for an IT Support Engineer to join Safeguard Engineering Limited - a safety and environmental management consultancy, based in Bristol. This is a great opportunity to work for fast growing flexible business, and influence the development of its core IT systems as the company and its customer base grows. The Organisation Safeguard Engineering is a specialist Safety and Environmental Consultancy based in Bristol, with customers throughout the UK, but mainly in the South and South West of England. The team is primarily made up of ex Forces and MoD personnel, together with people who have a safety and environmental consultancy background. They formed the company in 2013 with the aim of providing a flexible and positive working environment for all employees, and with the aim of providing a service to their customers that is independent, expert, value for money and operated with integrity, openness and trust. The role Working closely with the IT Manager, the IT Support Engineer will be first port of call for any IT Support issues or requests, solving where appropriate and escalating where required. Building relationships with internal staff and upholding the reputation of IT within the organisation. Responsibilities: Act as first point of contact for all IT Support Issues and requests via phone, email, teams or in Diagnose and resolve technical hardware and software issues, including laptops, printers, M365 products and Operating systems. Escalate Problems to the IT Manager where applicable/required. Provide User training and assistance on various IT Systems and applications to ensure efficient and effective usage by staff members. Install, configure, and deploy computer hardware, peripherals, and software applications. Ensure compatibility, security, and proper functionality. Maintain and update records of IT Support activities and processes, including ticketing, known issue documentation, knowledge base articles and more. Assist with the management of the Microsoft 365 environment, including Intune, autopilot, Sharepoint and Exchange Create new users as required, provide set up and run Inductions where Communicate technical information effectively to non-technical users in a clear and understandable Keep users informed about the status of their IT Support requests To work in accordance with, and always implement, the companies Quality Management System (QMS) Assist the IT Manager and team with support tasks, IT Project rollouts and planning where required Qualifications and Experience: 2 years of experience on an IT Helpdesk or similar role Proficient in troubleshooting Windows OS Environments Knowledge of Microsoft 365 suite and administration Strong Customer Service and communication skills The ability to work effectively in a team, collaborate and share knowledge Desirable Experience/Knowledge: Experience with Unifi Access points Experience with Sophos Firewalls Experience with security products such as Threatlocker, SentinelOne and Defender for Endpoint Experience with managing Intune, EntraID and Microsoft Security products Full UK Driving license Salary/logistics: £25,000 - £29,000 basic salary DOE Company bonus scheme Work from the Bristol Office at least 3 days a week Occasional travel to satellite sites in the UK Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
May 02, 2024
Full time
Robert Half Technology are recruiting on a retained basis for an IT Support Engineer to join Safeguard Engineering Limited - a safety and environmental management consultancy, based in Bristol. This is a great opportunity to work for fast growing flexible business, and influence the development of its core IT systems as the company and its customer base grows. The Organisation Safeguard Engineering is a specialist Safety and Environmental Consultancy based in Bristol, with customers throughout the UK, but mainly in the South and South West of England. The team is primarily made up of ex Forces and MoD personnel, together with people who have a safety and environmental consultancy background. They formed the company in 2013 with the aim of providing a flexible and positive working environment for all employees, and with the aim of providing a service to their customers that is independent, expert, value for money and operated with integrity, openness and trust. The role Working closely with the IT Manager, the IT Support Engineer will be first port of call for any IT Support issues or requests, solving where appropriate and escalating where required. Building relationships with internal staff and upholding the reputation of IT within the organisation. Responsibilities: Act as first point of contact for all IT Support Issues and requests via phone, email, teams or in Diagnose and resolve technical hardware and software issues, including laptops, printers, M365 products and Operating systems. Escalate Problems to the IT Manager where applicable/required. Provide User training and assistance on various IT Systems and applications to ensure efficient and effective usage by staff members. Install, configure, and deploy computer hardware, peripherals, and software applications. Ensure compatibility, security, and proper functionality. Maintain and update records of IT Support activities and processes, including ticketing, known issue documentation, knowledge base articles and more. Assist with the management of the Microsoft 365 environment, including Intune, autopilot, Sharepoint and Exchange Create new users as required, provide set up and run Inductions where Communicate technical information effectively to non-technical users in a clear and understandable Keep users informed about the status of their IT Support requests To work in accordance with, and always implement, the companies Quality Management System (QMS) Assist the IT Manager and team with support tasks, IT Project rollouts and planning where required Qualifications and Experience: 2 years of experience on an IT Helpdesk or similar role Proficient in troubleshooting Windows OS Environments Knowledge of Microsoft 365 suite and administration Strong Customer Service and communication skills The ability to work effectively in a team, collaborate and share knowledge Desirable Experience/Knowledge: Experience with Unifi Access points Experience with Sophos Firewalls Experience with security products such as Threatlocker, SentinelOne and Defender for Endpoint Experience with managing Intune, EntraID and Microsoft Security products Full UK Driving license Salary/logistics: £25,000 - £29,000 basic salary DOE Company bonus scheme Work from the Bristol Office at least 3 days a week Occasional travel to satellite sites in the UK Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
An exciting opportunity has become available for a 3rd Line Support Engineer to join a dynamic and unified team within a well-established Managed Service Provider. This opportunity has become available due to growth within the business and internal promotions. So our client is seeking a motivated and professional engineer who tenaciously pursues the resolution of complex technical issues. Location - Bristol Salary - Circa £40,000 + Bonus + Benefits + Hybrid working (2-3 days from home). Job type - Permanent Working Hours - Mon - Fri (37.5 hours per week) Key Skills required for a 3rd Line Engineer: At least 2 years experience working as a 3rd Line Support Engineer. Self-motivated and bring enthusiasm toward continuous improvement and innovation. Experience working for an MSP would be a huge advantage but this is not essential. University Degree in an IT field (2:2 and above) or Microsoft Associate Level Certification. Must be able to demonstrate success in the autonomous resolution of complex tickets at a 3rd Line level which involves: Microsoft 365 and Modern Workplace deployments (Email, SharePoint Online, OneDrive, Intune, Entra ID, Microsoft Teams, Security) Maintaining & troubleshooting typical Windows server roles (Active Directory, Hyper-V, DHCP, DNS, DFSR, SQL, IIS) Maintaining & troubleshooting Backup/Replication environments Maintaining & troubleshooting (L2/L3) network infrastructure Windows client OS rollouts and upgrades Supported Technologies: Any experience or knowledge of the following would be desirable: Client Operating Systems: Supported Microsoft Windows Operating Systems, Mac OSX, Linux clients. Server Operating Systems: Windows Server 2016, 2019, 2022, Hyper-V Server & Windows Server Core Cloud technologies: M365 (Entra ID, Exchange Online, Teams, SharePoint Online, Intune, Teams Calling), Azure SaaS and IaaS Servers: Active Directory + other Microsoft stack products, Entra Connect, SQL, IIS Security: Cyber Essentials, EDR Solutions, Azure MFA, AuthPoint MFA Virtualisation: Hyper-V Software: Microsoft SQL Server, Hornet VM Backup, MS Office (2016+), Sage Accounts 50/200/variants Networking & Hardware: WatchGuard, Draytek, Managed L2/L3 Switches, HPE Servers, Wired & WiFi networks, UPS + server peripherals of any kind Domains: Domain names, SSLs, DNS + nameservers Connectivity: Leased lines + ethernet, FTTC/ SoGEA/FTTP. As a 3rd Line IT Engineer, you will be a fundamental part of the Service Desk Team, focusing on the resolution of complex technical issues escalated from the Service Desk. Key responsibilities for a Senior IT Support Engineer : Provide 3rd line escalations to the Service Desk engineers and clients. Work with the Service Desk colleagues as a point of escalation. Take ownership of problems through to resolution. Act as a point of escalation for the Professional Services team. Assist with client onboarding. You will work alongside colleagues in the Professional Services Team to assist with escalations which may arise during the delivery of projects. The role will involve a mix of office and home-based working, in addition to occasional onsite client activity. In return, you will be entitled to employee benefits such as the following: Salary of circa £40,000. Yearly bonus up to 10% (depending on performance). Regular reviews and 1-2-1s throughout the year provide the opportunity to ensure you are on or ahead of target with continuous professional development. Hybrid working (2-3 days from home) Enhanced Maternity & Paternity pay Regular social events Budget for relevant exams and certifications. Perks Portal and much more! So, if you are a 3rd Line Engineer and would like to join an innovative company that looks after its staff and continuously focuses on driving the business forward, then please apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with Judge Recruitment for as long as is necessary to process your application. Please see our Privacy Notice on our website for more information.
May 01, 2024
Full time
An exciting opportunity has become available for a 3rd Line Support Engineer to join a dynamic and unified team within a well-established Managed Service Provider. This opportunity has become available due to growth within the business and internal promotions. So our client is seeking a motivated and professional engineer who tenaciously pursues the resolution of complex technical issues. Location - Bristol Salary - Circa £40,000 + Bonus + Benefits + Hybrid working (2-3 days from home). Job type - Permanent Working Hours - Mon - Fri (37.5 hours per week) Key Skills required for a 3rd Line Engineer: At least 2 years experience working as a 3rd Line Support Engineer. Self-motivated and bring enthusiasm toward continuous improvement and innovation. Experience working for an MSP would be a huge advantage but this is not essential. University Degree in an IT field (2:2 and above) or Microsoft Associate Level Certification. Must be able to demonstrate success in the autonomous resolution of complex tickets at a 3rd Line level which involves: Microsoft 365 and Modern Workplace deployments (Email, SharePoint Online, OneDrive, Intune, Entra ID, Microsoft Teams, Security) Maintaining & troubleshooting typical Windows server roles (Active Directory, Hyper-V, DHCP, DNS, DFSR, SQL, IIS) Maintaining & troubleshooting Backup/Replication environments Maintaining & troubleshooting (L2/L3) network infrastructure Windows client OS rollouts and upgrades Supported Technologies: Any experience or knowledge of the following would be desirable: Client Operating Systems: Supported Microsoft Windows Operating Systems, Mac OSX, Linux clients. Server Operating Systems: Windows Server 2016, 2019, 2022, Hyper-V Server & Windows Server Core Cloud technologies: M365 (Entra ID, Exchange Online, Teams, SharePoint Online, Intune, Teams Calling), Azure SaaS and IaaS Servers: Active Directory + other Microsoft stack products, Entra Connect, SQL, IIS Security: Cyber Essentials, EDR Solutions, Azure MFA, AuthPoint MFA Virtualisation: Hyper-V Software: Microsoft SQL Server, Hornet VM Backup, MS Office (2016+), Sage Accounts 50/200/variants Networking & Hardware: WatchGuard, Draytek, Managed L2/L3 Switches, HPE Servers, Wired & WiFi networks, UPS + server peripherals of any kind Domains: Domain names, SSLs, DNS + nameservers Connectivity: Leased lines + ethernet, FTTC/ SoGEA/FTTP. As a 3rd Line IT Engineer, you will be a fundamental part of the Service Desk Team, focusing on the resolution of complex technical issues escalated from the Service Desk. Key responsibilities for a Senior IT Support Engineer : Provide 3rd line escalations to the Service Desk engineers and clients. Work with the Service Desk colleagues as a point of escalation. Take ownership of problems through to resolution. Act as a point of escalation for the Professional Services team. Assist with client onboarding. You will work alongside colleagues in the Professional Services Team to assist with escalations which may arise during the delivery of projects. The role will involve a mix of office and home-based working, in addition to occasional onsite client activity. In return, you will be entitled to employee benefits such as the following: Salary of circa £40,000. Yearly bonus up to 10% (depending on performance). Regular reviews and 1-2-1s throughout the year provide the opportunity to ensure you are on or ahead of target with continuous professional development. Hybrid working (2-3 days from home) Enhanced Maternity & Paternity pay Regular social events Budget for relevant exams and certifications. Perks Portal and much more! So, if you are a 3rd Line Engineer and would like to join an innovative company that looks after its staff and continuously focuses on driving the business forward, then please apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with Judge Recruitment for as long as is necessary to process your application. Please see our Privacy Notice on our website for more information.
We are working with a growing business in Perth who are looking to bring in an additional 1st Line Engineer to join their expanding team.They are ideally looking for someone withe some previous experience in a 1st Line Support role how is looking to develop into 2nd Line. What will you be doing? Provide first-line technical support to clients via telephone, email, and remote assistance tools. Diagnose and resolve technical issues related to hardware, software, and networking. Escalate complex problems to appropriate teams or senior engineers for further investigation and resolution. Maintain accurate records of client interactions, technical issues, and resolutions within our ticketing system. Proactively monitor client systems and networks to identify and address potential issues before they impact operations. Collaborate with other team members to continuously improve processes and enhance service delivery. Previous Experience Ideally experience in an IT Support role carrying out 1st line. Familiarity with ticketing systems and troubleshooting issues with hardware and software Experience with Windows, M365 and basic networking concept Excellent communication skills Customer-focused mindset with a commitment to delivering high-quality service and support. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are advantageous but not required. What will you get? Competitive salary of up to £27,000 Hybrid working environment (2 days on site in Perth) 25 days holiday + bank holidays Excellent career progression opportunities If you feel you match the above click apply now with an up to date version of your CV. Unfortunately this role does not offer sponsorship.Recruiter: Adam Titmus
May 01, 2024
Full time
We are working with a growing business in Perth who are looking to bring in an additional 1st Line Engineer to join their expanding team.They are ideally looking for someone withe some previous experience in a 1st Line Support role how is looking to develop into 2nd Line. What will you be doing? Provide first-line technical support to clients via telephone, email, and remote assistance tools. Diagnose and resolve technical issues related to hardware, software, and networking. Escalate complex problems to appropriate teams or senior engineers for further investigation and resolution. Maintain accurate records of client interactions, technical issues, and resolutions within our ticketing system. Proactively monitor client systems and networks to identify and address potential issues before they impact operations. Collaborate with other team members to continuously improve processes and enhance service delivery. Previous Experience Ideally experience in an IT Support role carrying out 1st line. Familiarity with ticketing systems and troubleshooting issues with hardware and software Experience with Windows, M365 and basic networking concept Excellent communication skills Customer-focused mindset with a commitment to delivering high-quality service and support. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are advantageous but not required. What will you get? Competitive salary of up to £27,000 Hybrid working environment (2 days on site in Perth) 25 days holiday + bank holidays Excellent career progression opportunities If you feel you match the above click apply now with an up to date version of your CV. Unfortunately this role does not offer sponsorship.Recruiter: Adam Titmus
Role: Technical Lead - End User Device Builds and Deployment Location: Hybrid - home based with regular travel (Berkshire / Hampshire locations) Salary: 49,881 + a comprehensive range of Employee Benefits, (including 13.5% Pension scheme and a wide range of travel and shopping discounts) Key Skills: Build and delivery or End User Devices, (ITIL, ServiceNow, SLA's etc.) (Technical: Windows 10, M365, MEM/Intune, SCCM, Azure AD, Storage, Virtual Desktop, Storage solutions etc.) Why Apply: This is a key role responsible for ensuring that the End User Device services are built and delivered across the Berkshire and Hampshire locations, meeting all required SLA's for EUD availability and strict accreditation. The Role: EUD Builds and Roll-outs - Manage quarterly builds and build roll-outs, (configuring drivers, updates / patches etc.), with the support of an EUD Engineer. Includes using master / template build profiles. Service Delivery - Manage service delivery in terms of regular stakeholder engagement and reporting. Working closely with stakeholders to plan, schedule and provide updates on all EUD projects. Accreditations and Audits - Work with external Assessor to ensure successful audits and accreditation across the End User Device services, (passing vulnerability tests etc.) The successful candidate will be able to demonstrate: Essential: 5+ years' experience technical expertise with End User Device technologies, technical experience to include: End User Device Builds / Configuration / Roll-outs, Windows 10, MEM/Intune, Azure AD, Storage, virtualisation etc, also more legacy expertise, ie. SCCM expert level knowledge. 2+ years' experience in service delivery aspects including providing stakeholder updates of scheduled work Experience of audit processes, or supporting external auditors to secure necessary accreditations - highly beneficial Strong verbal and written communication skills to liaise confidently across the team and stakeholders Clean and current driving license 5+ years UK residency, (with no extended periods outside of the UK), in order to meet the necessary level of security vetting required. You will need to be able to demonstrate that you have lived and worked in the UK for the last 5 years in order to meet the security vetting required for this role
May 01, 2024
Full time
Role: Technical Lead - End User Device Builds and Deployment Location: Hybrid - home based with regular travel (Berkshire / Hampshire locations) Salary: 49,881 + a comprehensive range of Employee Benefits, (including 13.5% Pension scheme and a wide range of travel and shopping discounts) Key Skills: Build and delivery or End User Devices, (ITIL, ServiceNow, SLA's etc.) (Technical: Windows 10, M365, MEM/Intune, SCCM, Azure AD, Storage, Virtual Desktop, Storage solutions etc.) Why Apply: This is a key role responsible for ensuring that the End User Device services are built and delivered across the Berkshire and Hampshire locations, meeting all required SLA's for EUD availability and strict accreditation. The Role: EUD Builds and Roll-outs - Manage quarterly builds and build roll-outs, (configuring drivers, updates / patches etc.), with the support of an EUD Engineer. Includes using master / template build profiles. Service Delivery - Manage service delivery in terms of regular stakeholder engagement and reporting. Working closely with stakeholders to plan, schedule and provide updates on all EUD projects. Accreditations and Audits - Work with external Assessor to ensure successful audits and accreditation across the End User Device services, (passing vulnerability tests etc.) The successful candidate will be able to demonstrate: Essential: 5+ years' experience technical expertise with End User Device technologies, technical experience to include: End User Device Builds / Configuration / Roll-outs, Windows 10, MEM/Intune, Azure AD, Storage, virtualisation etc, also more legacy expertise, ie. SCCM expert level knowledge. 2+ years' experience in service delivery aspects including providing stakeholder updates of scheduled work Experience of audit processes, or supporting external auditors to secure necessary accreditations - highly beneficial Strong verbal and written communication skills to liaise confidently across the team and stakeholders Clean and current driving license 5+ years UK residency, (with no extended periods outside of the UK), in order to meet the necessary level of security vetting required. You will need to be able to demonstrate that you have lived and worked in the UK for the last 5 years in order to meet the security vetting required for this role
Role: Service Lead - End User Device Builds Location: Hybrid - home based with regular travel (Oxfordshire / Thames Valley) Salary: 49,881 + a comprehensive range of Employee Benefits, (including 13.5% Pension scheme and a wide range of travel and shopping discounts) Key Skills: Build and delivery or End User Devices, (ITIL, ServiceNow, SLA's etc.) (Technical: Windows 10, M365, MEM/Intune, SCCM, Azure AD, Storage, Virtual Desktop, Storage solutions etc.) Why Apply: This is a key role responsible for ensuring that the End User Device services are built and delivered across the Thames Valley and Oxfordshire locations, meeting all required SLA's for EUD availability and strict accreditation. The Role: EUD Builds and Roll-outs - Manage quarterly builds and build roll-outs, (configuring drivers, updates / patches etc.), with the support of an EUD Engineer. Service Delivery - Manage service delivery in terms of regular stakeholder engagement and reporting. Working closely with stakeholders to plan, schedule and provide updates on all EUD projects. Accreditations and Audits - Work with external Assessor to ensure successful audits and accreditation across the End User Device services, (passing vulnerability tests etc.) The successful candidate will be able to demonstrate: Essential: 5+ years' experience technical expertise with End User Device technologies, technical experience to include: End User Device Builds / Configuration / Roll-outs, Windows 10, MEM/Intune, Azure AD, Storage, virtualisation etc, also more legacy expertise, ie. SCCM expert level knowledge. 2+ years' experience in service delivery aspects including providing stakeholder updates of scheduled work Experience of audit processes, or supporting external auditors to secure necessary accreditations - highly beneficial Strong verbal and written communication skills to liaise confidently across the team and stakeholders Clean and current driving license 5+ years UK residency, (with no extended periods outside of the UK), in order to meet the necessary level of security vetting required. You will need to be able to demonstrate that you have lived and worked in the UK for the last 5 years in order to meet the security vetting required for this role
May 01, 2024
Full time
Role: Service Lead - End User Device Builds Location: Hybrid - home based with regular travel (Oxfordshire / Thames Valley) Salary: 49,881 + a comprehensive range of Employee Benefits, (including 13.5% Pension scheme and a wide range of travel and shopping discounts) Key Skills: Build and delivery or End User Devices, (ITIL, ServiceNow, SLA's etc.) (Technical: Windows 10, M365, MEM/Intune, SCCM, Azure AD, Storage, Virtual Desktop, Storage solutions etc.) Why Apply: This is a key role responsible for ensuring that the End User Device services are built and delivered across the Thames Valley and Oxfordshire locations, meeting all required SLA's for EUD availability and strict accreditation. The Role: EUD Builds and Roll-outs - Manage quarterly builds and build roll-outs, (configuring drivers, updates / patches etc.), with the support of an EUD Engineer. Service Delivery - Manage service delivery in terms of regular stakeholder engagement and reporting. Working closely with stakeholders to plan, schedule and provide updates on all EUD projects. Accreditations and Audits - Work with external Assessor to ensure successful audits and accreditation across the End User Device services, (passing vulnerability tests etc.) The successful candidate will be able to demonstrate: Essential: 5+ years' experience technical expertise with End User Device technologies, technical experience to include: End User Device Builds / Configuration / Roll-outs, Windows 10, MEM/Intune, Azure AD, Storage, virtualisation etc, also more legacy expertise, ie. SCCM expert level knowledge. 2+ years' experience in service delivery aspects including providing stakeholder updates of scheduled work Experience of audit processes, or supporting external auditors to secure necessary accreditations - highly beneficial Strong verbal and written communication skills to liaise confidently across the team and stakeholders Clean and current driving license 5+ years UK residency, (with no extended periods outside of the UK), in order to meet the necessary level of security vetting required. You will need to be able to demonstrate that you have lived and worked in the UK for the last 5 years in order to meet the security vetting required for this role
Deskside Support Engineer South London / Crawley - Up to £38,000 We are looking for a Deskside Support Engineer to join our growing client on as they continue on their journey. The successful candidate will be responsible for providing first and second line technical support to end-users, troubleshooting software and hardware issues, and completing IT administration tasks. This role is ideal for someone with excellent PC support skills, a strong understanding of Windows Client OS, Office 365 Apps, and a proven track record of delivering to commitments. Day to Day of the role: Provide first and second line support of the IT infrastructure, balancing helpdesk tickets, phone calls, and walk-ups. Install and configure new hardware and software, maintaining infrastructure standards. Troubleshoot and report faults of end-user devices. Report progress and immediately escalate serious issues to the IT Infrastructure Operations Manager. Complete IT administration tasks including user account creation, group amendment, and resource allocation. Assist with operating system updates, patches, and IT security policy enforcement. Provide out-of-hours support for application deployments and upgrades on a rota basis. Act as an on-site contact for third line support teams, assisting with incident resolution. Maintain and update the Infrastructure team's documentation library. Work closely with colleagues to maintain a high-performing team and distribute knowledge within the team. Engage in continual training and personal development to maintain a technical advantage. Understand the business strategy and contribute to the overall goals through infrastructure development and support. Required Skills & Qualifications: Broad knowledge of Windows Client OS, Office 365 Apps, and experience supporting 3rd party desktop applications. Experience with Azure ADEntra ID, Microsoft 365, Exchange Online, Microsoft Teams, and Intune. Experience in installing and utilising server and desktop hardware. Strong customer service and communication skills. Knowledge of IT infrastructure technologies, including DNS, DHCP, routing, TCP/IP. Microsoft certifications in relation to M365, Intune, Entra IDAzure are advantageous.
May 01, 2024
Full time
Deskside Support Engineer South London / Crawley - Up to £38,000 We are looking for a Deskside Support Engineer to join our growing client on as they continue on their journey. The successful candidate will be responsible for providing first and second line technical support to end-users, troubleshooting software and hardware issues, and completing IT administration tasks. This role is ideal for someone with excellent PC support skills, a strong understanding of Windows Client OS, Office 365 Apps, and a proven track record of delivering to commitments. Day to Day of the role: Provide first and second line support of the IT infrastructure, balancing helpdesk tickets, phone calls, and walk-ups. Install and configure new hardware and software, maintaining infrastructure standards. Troubleshoot and report faults of end-user devices. Report progress and immediately escalate serious issues to the IT Infrastructure Operations Manager. Complete IT administration tasks including user account creation, group amendment, and resource allocation. Assist with operating system updates, patches, and IT security policy enforcement. Provide out-of-hours support for application deployments and upgrades on a rota basis. Act as an on-site contact for third line support teams, assisting with incident resolution. Maintain and update the Infrastructure team's documentation library. Work closely with colleagues to maintain a high-performing team and distribute knowledge within the team. Engage in continual training and personal development to maintain a technical advantage. Understand the business strategy and contribute to the overall goals through infrastructure development and support. Required Skills & Qualifications: Broad knowledge of Windows Client OS, Office 365 Apps, and experience supporting 3rd party desktop applications. Experience with Azure ADEntra ID, Microsoft 365, Exchange Online, Microsoft Teams, and Intune. Experience in installing and utilising server and desktop hardware. Strong customer service and communication skills. Knowledge of IT infrastructure technologies, including DNS, DHCP, routing, TCP/IP. Microsoft certifications in relation to M365, Intune, Entra IDAzure are advantageous.
As a Managed Services Engineer, you will: Monitor and manage user sessions and VMware Horizon infrastructure consistently. Optimise resource utilisation through effective session management. Ensure timely updates, patching, and maintenance of the VDI environment. Deliver detailed reporting on VDI usage, health, and security. Maintain integrity and performance of Horizon gold images and the broader VDI environment. Uphold a secure VDI environment through regular audits and updates. Essential Duties and Responsibilities: Offer escalated support (3rd & 4th line) for complex issues, ensuring optimal performance and availability of the VDI environment. Conduct daily and monitoring of user sessions and VMware Horizon infrastructure. Manage active, idle, and disconnected sessions for optimal resource utilisation. Regularly update and manage patching for the VDI environment, scheduling during non-peak hours for minimal disruption, including all Horizon components and SQL databases. Provide governance and operational management of Horizon software configuration. Manage and monitor Horizon's built-in failover capabilities, ensuring continuous service availability. Assist with application management and delivery within the VDI environment, offering guidance and governance. Generate and deliver weekly and monthly reports on VDI usage, health, and security. Address client queries and issues through the Service Desk and Service Management modules, providing timely resolutions and support. Qualifications: Certifications in VMware Horizon, VMware vSphere, and/or VMware VCF are preferred. Experience or certification in Microsoft Azure/M365 is beneficial. Proven experience in a similar role with a strong background in VMware technologies and VDI management. Additional Skills: Exceptional problem-solving, analytical, and multitasking skills. Excellent communication and interpersonal skills. Willingness to upskill, with a solid understanding of virtualisation, cloud concepts, and Microsoft 365. Ability to adapt to a fast-paced, collaborative environment. Familairity with ticketing systems such as FreshService, Jira Service Desk or ServiceNow. Previous experience of tooling such as Hashicorp Packer, Hashicorp Vault, Pipelines (Jenkins, Codestream/Aria Pipelines) is desirable. Knowledge and experience of application deployment, scripting (powershell preferable) and group policy in VDI environments highly desirable.
May 01, 2024
Full time
As a Managed Services Engineer, you will: Monitor and manage user sessions and VMware Horizon infrastructure consistently. Optimise resource utilisation through effective session management. Ensure timely updates, patching, and maintenance of the VDI environment. Deliver detailed reporting on VDI usage, health, and security. Maintain integrity and performance of Horizon gold images and the broader VDI environment. Uphold a secure VDI environment through regular audits and updates. Essential Duties and Responsibilities: Offer escalated support (3rd & 4th line) for complex issues, ensuring optimal performance and availability of the VDI environment. Conduct daily and monitoring of user sessions and VMware Horizon infrastructure. Manage active, idle, and disconnected sessions for optimal resource utilisation. Regularly update and manage patching for the VDI environment, scheduling during non-peak hours for minimal disruption, including all Horizon components and SQL databases. Provide governance and operational management of Horizon software configuration. Manage and monitor Horizon's built-in failover capabilities, ensuring continuous service availability. Assist with application management and delivery within the VDI environment, offering guidance and governance. Generate and deliver weekly and monthly reports on VDI usage, health, and security. Address client queries and issues through the Service Desk and Service Management modules, providing timely resolutions and support. Qualifications: Certifications in VMware Horizon, VMware vSphere, and/or VMware VCF are preferred. Experience or certification in Microsoft Azure/M365 is beneficial. Proven experience in a similar role with a strong background in VMware technologies and VDI management. Additional Skills: Exceptional problem-solving, analytical, and multitasking skills. Excellent communication and interpersonal skills. Willingness to upskill, with a solid understanding of virtualisation, cloud concepts, and Microsoft 365. Ability to adapt to a fast-paced, collaborative environment. Familairity with ticketing systems such as FreshService, Jira Service Desk or ServiceNow. Previous experience of tooling such as Hashicorp Packer, Hashicorp Vault, Pipelines (Jenkins, Codestream/Aria Pipelines) is desirable. Knowledge and experience of application deployment, scripting (powershell preferable) and group policy in VDI environments highly desirable.
2nd Line Support Engineer We're growing and want you to be a part of our journey. Isio's IT department has 21 employees who support the company's 1,300 employees. The role requires solving urgent issues and making sure Isio's solutions are always suitable and meet or exceed expectations. The role also involves working with third parties and communicating with the rest of the Isio organisation. This role can be based in our Manchester or Leeds office with a hybrid workstyle. The 2nd Line Support Engineer will handle queries and problems related to Isio's IT systems. To fix technical issues that come from the first line, they may work on the following areas, among others: Microsoft 365; Microsoft Azure AD; Microsoft Intune; Network Issues (Cisco Meraki); SharePoint Online; Secure Web Gateway; Virtual Machines; Azure Virtual Desktops; SOC Incidents; SAAS-based apps Role and Responsibilities Support a user base of 1,300+ pension-oriented employees and support staff via telephone, service desk, and MS Teams communications. Work with the Head of Service Delivery and the Infrastructure Manager to resolve complex queries and issues relating to Isio's IT applications. Assist with the upskilling of other IT staff members to ensure issues and queries can be resolved before being escalated to the 2nd line engineers. Work closely with other IT and wider Isio stakeholders to resolve issues and improve efficiencies across the organisation. Assist with the administration and configuration of SharePoint Online. Document solutions to problems to build an IT knowledge base. Key Skills & Experience Excellent planning & organisational skills Microsoft qualifications around M365 and Azure Previous experience in a technical second-line support role Strong analytical skills and a creative approach to problem solving. Excellent communication skills with good customer-facing skills. high degree of understanding of the trends in IT and knowledge of the Microsoft stack, including Azure AD, Azure, SharePoint Online, M365, and 3rd party backup solutions. Windows 10/11 and Server 2016/2019 operating systems along with the Microsoft office suite ability to work independently and under pressure with minimal or no supervision. ability to travel nationally on an as-needed basis. An ability to work with security in mind in approach to all fixes. Desirable Hands on experience with administration of Secure Web Gateway technologies (Web Filter, Web Firewall, IPS/IDS) keeping our systems up to date with installation of software/firmware updates in line with vendor releases whilst maintaining service availability for our staff and clients. TCP/IP, DNS, DHCP, Firewalls, Switches and Wireless Access Points with a focus on Cisco Meraki Demonstrated Commitment to our Core Purpose Power in Partnership : We work in partnership with our clients & each other - building open and trusted relationships. Working together allows us to deliver the best for our clients. Future Focus : We want to push our industry forward by solving problems in better ways that benefit both our clients & society. Strength in Difference : We work with diverse perspectives to find better solutions. Working with differences makes us stronger. People First : We recognise that pensions is a people business. People are the source of Isio's expertise and it is people's lives that we affect through our advice. What we offer you Isio is a people business, and we're committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business . The variety of work that'll be available to you will enable you to do this. On top, we also offer: A competitive remuneration package , including a bonus scheme. A defined contribution pension scheme . Life insurance . Healthcare benefits . Income protection benefits . 25 days annual leave (plus bank holidays) as standard with the option to purchase additional days of holiday. As well as two additional 'Company' days - a celebration day for your birthday and an extra day over Christmas. Corporate Social Responsibility (CSR) allowance Flexible working opportunities. A flexible benefits package. Internal development programmes including (technical and non-technical) training support and mentor programmes. Where required study support including study days, materials and exam entry support. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.
May 01, 2024
Full time
2nd Line Support Engineer We're growing and want you to be a part of our journey. Isio's IT department has 21 employees who support the company's 1,300 employees. The role requires solving urgent issues and making sure Isio's solutions are always suitable and meet or exceed expectations. The role also involves working with third parties and communicating with the rest of the Isio organisation. This role can be based in our Manchester or Leeds office with a hybrid workstyle. The 2nd Line Support Engineer will handle queries and problems related to Isio's IT systems. To fix technical issues that come from the first line, they may work on the following areas, among others: Microsoft 365; Microsoft Azure AD; Microsoft Intune; Network Issues (Cisco Meraki); SharePoint Online; Secure Web Gateway; Virtual Machines; Azure Virtual Desktops; SOC Incidents; SAAS-based apps Role and Responsibilities Support a user base of 1,300+ pension-oriented employees and support staff via telephone, service desk, and MS Teams communications. Work with the Head of Service Delivery and the Infrastructure Manager to resolve complex queries and issues relating to Isio's IT applications. Assist with the upskilling of other IT staff members to ensure issues and queries can be resolved before being escalated to the 2nd line engineers. Work closely with other IT and wider Isio stakeholders to resolve issues and improve efficiencies across the organisation. Assist with the administration and configuration of SharePoint Online. Document solutions to problems to build an IT knowledge base. Key Skills & Experience Excellent planning & organisational skills Microsoft qualifications around M365 and Azure Previous experience in a technical second-line support role Strong analytical skills and a creative approach to problem solving. Excellent communication skills with good customer-facing skills. high degree of understanding of the trends in IT and knowledge of the Microsoft stack, including Azure AD, Azure, SharePoint Online, M365, and 3rd party backup solutions. Windows 10/11 and Server 2016/2019 operating systems along with the Microsoft office suite ability to work independently and under pressure with minimal or no supervision. ability to travel nationally on an as-needed basis. An ability to work with security in mind in approach to all fixes. Desirable Hands on experience with administration of Secure Web Gateway technologies (Web Filter, Web Firewall, IPS/IDS) keeping our systems up to date with installation of software/firmware updates in line with vendor releases whilst maintaining service availability for our staff and clients. TCP/IP, DNS, DHCP, Firewalls, Switches and Wireless Access Points with a focus on Cisco Meraki Demonstrated Commitment to our Core Purpose Power in Partnership : We work in partnership with our clients & each other - building open and trusted relationships. Working together allows us to deliver the best for our clients. Future Focus : We want to push our industry forward by solving problems in better ways that benefit both our clients & society. Strength in Difference : We work with diverse perspectives to find better solutions. Working with differences makes us stronger. People First : We recognise that pensions is a people business. People are the source of Isio's expertise and it is people's lives that we affect through our advice. What we offer you Isio is a people business, and we're committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business . The variety of work that'll be available to you will enable you to do this. On top, we also offer: A competitive remuneration package , including a bonus scheme. A defined contribution pension scheme . Life insurance . Healthcare benefits . Income protection benefits . 25 days annual leave (plus bank holidays) as standard with the option to purchase additional days of holiday. As well as two additional 'Company' days - a celebration day for your birthday and an extra day over Christmas. Corporate Social Responsibility (CSR) allowance Flexible working opportunities. A flexible benefits package. Internal development programmes including (technical and non-technical) training support and mentor programmes. Where required study support including study days, materials and exam entry support. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.
Go beyond. At Willis Towers Watson, we are more than individuals. We are a community focused on helping our colleagues and clients thrive and succeed. Willis Towers Watson is a leading global professional services company that helps organizations improve performance through effective people, financial and risk management. With 45,000 associates around the world, we offer solutions in the areas of benefits, talent management, rewards, and risk and capital management.The Identity and Access Managment team provides global engineering, development and operational support for a range of Identity products, practices and processes across a range of Cloud and On Premise environments. The Identity and Access mgmt. team is responsible for the development activities, availability, security, and performance of the environments and associated functions including M365 services. As the team that maintains a core infrastructure service, the team must collaborate with a number of business segments and technical groups to maintain a stable environment. Willis Towers Watson IT is currently seeking qualified candidates for the position of Identity Engineer. In this position, the successful candidate must demonstrate enterprise-level ability to support a mature environment and associated services in a large dynamic, global environment. Design, develop, implement and support Microsoft Identity Manager, Active Directory and Active Directory Federation Services (ADFS), AAD SSO, Directory Synchronization, and Azure AD/Entra ID. Major Accountabilities: Design, development, implement and support Identity Mgmt Solutions and related technologies in support of JML processes. Partner with and work with business units, vendor application development as well as diverse areas within IT in an on-going basis to understand and implement identity lifecycle management solutions. Active Directory/ADFS/ Entra ID synchronization and management. Provides subject matter expertise for the migration efforts Support ticket resolution and acts as escalation point for Tier 1 and 2 service desk support. Create/Maintain and Enhance Team Processes and DocumentationThe candidate must have the ability to work independently as part of a global team while partnering with application owners, technical business units, data centre services vendors and other diverse areas within IT in an ongoing basis. BS/BA degree in a relevant Business or Information Technology area; Substantial experience implementing Identity Management Solutions. Experience implementing Microsoft Identity Manager (MIM) with multiple reference implementations. Experience coding experience with PowerShell, C#, and .NET Solid experience of support experience with Windows 2012 and above Should be a highly skilled MS MIM architect and developer. Advanced understanding of software development lifecycle and application architecture. Working knowledge of other technology infrastructure components, including but not limited to operating systems MS SCCM/SCOM, TCP/IP, Firewall rules, SSL, system management / monitoring SNMP. Advanced Level experience with PowerShell, and/or shell scripting capabilities as well as MS SQL Server Intermediate level experience with implementing and supporting Microsoft Azure cloud technologies Solid understanding of underlying infrastructure components (storage, networking, etc.) Positive team-first attitude with strong verbal and written communication skills Must possess sound analytical and problem solving capabilities Strong troubleshooting skillsWTW believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at WTW.
May 01, 2024
Full time
Go beyond. At Willis Towers Watson, we are more than individuals. We are a community focused on helping our colleagues and clients thrive and succeed. Willis Towers Watson is a leading global professional services company that helps organizations improve performance through effective people, financial and risk management. With 45,000 associates around the world, we offer solutions in the areas of benefits, talent management, rewards, and risk and capital management.The Identity and Access Managment team provides global engineering, development and operational support for a range of Identity products, practices and processes across a range of Cloud and On Premise environments. The Identity and Access mgmt. team is responsible for the development activities, availability, security, and performance of the environments and associated functions including M365 services. As the team that maintains a core infrastructure service, the team must collaborate with a number of business segments and technical groups to maintain a stable environment. Willis Towers Watson IT is currently seeking qualified candidates for the position of Identity Engineer. In this position, the successful candidate must demonstrate enterprise-level ability to support a mature environment and associated services in a large dynamic, global environment. Design, develop, implement and support Microsoft Identity Manager, Active Directory and Active Directory Federation Services (ADFS), AAD SSO, Directory Synchronization, and Azure AD/Entra ID. Major Accountabilities: Design, development, implement and support Identity Mgmt Solutions and related technologies in support of JML processes. Partner with and work with business units, vendor application development as well as diverse areas within IT in an on-going basis to understand and implement identity lifecycle management solutions. Active Directory/ADFS/ Entra ID synchronization and management. Provides subject matter expertise for the migration efforts Support ticket resolution and acts as escalation point for Tier 1 and 2 service desk support. Create/Maintain and Enhance Team Processes and DocumentationThe candidate must have the ability to work independently as part of a global team while partnering with application owners, technical business units, data centre services vendors and other diverse areas within IT in an ongoing basis. BS/BA degree in a relevant Business or Information Technology area; Substantial experience implementing Identity Management Solutions. Experience implementing Microsoft Identity Manager (MIM) with multiple reference implementations. Experience coding experience with PowerShell, C#, and .NET Solid experience of support experience with Windows 2012 and above Should be a highly skilled MS MIM architect and developer. Advanced understanding of software development lifecycle and application architecture. Working knowledge of other technology infrastructure components, including but not limited to operating systems MS SCCM/SCOM, TCP/IP, Firewall rules, SSL, system management / monitoring SNMP. Advanced Level experience with PowerShell, and/or shell scripting capabilities as well as MS SQL Server Intermediate level experience with implementing and supporting Microsoft Azure cloud technologies Solid understanding of underlying infrastructure components (storage, networking, etc.) Positive team-first attitude with strong verbal and written communication skills Must possess sound analytical and problem solving capabilities Strong troubleshooting skillsWTW believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at WTW.
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company. IT Support Engineer Location: Basingstoke As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user's face - a job well done. This is a role where you will have direct influence on people's day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way. In addition to a very broad and varied day, there is the opportunity to participate in an on-call rota (optional), for which additional overtime and standby would be provided. What we look for: Previous experience resolving deskside problems sitting with the user Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM) Confidence in addressing break/fix issues Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential Due to the varied nature of the role, it may be subject to enhanced referencing or vetting What we offer: A highly regarded team member within an exponentially growing international company Variety: exciting projects and challenges daily and with autonomy Team Spirit: strong team spirit and a great working atmosphere in a friendly team Openness: Direct and informal communication even at management level Career Opportunities: Great possibilities for professional, personal and language training Initial Help: buddy programme to help you get started, a welcome pack included A support package that includes: pension, medical cash plan, as well as additional co-funded benefits Would you like to join our team?Please send your CV, together with your availability to interview and salary expectations.
May 01, 2024
Full time
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company. IT Support Engineer Location: Basingstoke As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user's face - a job well done. This is a role where you will have direct influence on people's day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way. In addition to a very broad and varied day, there is the opportunity to participate in an on-call rota (optional), for which additional overtime and standby would be provided. What we look for: Previous experience resolving deskside problems sitting with the user Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM) Confidence in addressing break/fix issues Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential Due to the varied nature of the role, it may be subject to enhanced referencing or vetting What we offer: A highly regarded team member within an exponentially growing international company Variety: exciting projects and challenges daily and with autonomy Team Spirit: strong team spirit and a great working atmosphere in a friendly team Openness: Direct and informal communication even at management level Career Opportunities: Great possibilities for professional, personal and language training Initial Help: buddy programme to help you get started, a welcome pack included A support package that includes: pension, medical cash plan, as well as additional co-funded benefits Would you like to join our team?Please send your CV, together with your availability to interview and salary expectations.
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company. IT Support Engineer Location: Croydon As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user's face - a job well done. This is a role where you will have direct influence on people's day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way. In addition to a very broad and varied day, there is the opportunity to participate in an on-call rota (optional), for which additional overtime and standby would be provided. What we look for: Previous experience resolving deskside problems sitting with the user Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM) Confidence in addressing break/fix issues Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential Due to the varied nature of the role, it may be subject to enhanced referencing or vetting What we offer: A highly regarded team member within an exponentially growing international company Variety: exciting projects and challenges daily and with autonomy Team Spirit: strong team spirit and a great working atmosphere in a friendly team Openness: Direct and informal communication even at management level Career Opportunities: Great possibilities for professional, personal and language training Initial Help: buddy programme to help you get started, a welcome pack included A support package that includes: pension, medical cash plan, as well as additional co-funded benefits Would you like to join our team?Please send your CV, together with your availability to interview and salary expectations.
May 01, 2024
Full time
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company. IT Support Engineer Location: Croydon As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user's face - a job well done. This is a role where you will have direct influence on people's day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way. In addition to a very broad and varied day, there is the opportunity to participate in an on-call rota (optional), for which additional overtime and standby would be provided. What we look for: Previous experience resolving deskside problems sitting with the user Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM) Confidence in addressing break/fix issues Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential Due to the varied nature of the role, it may be subject to enhanced referencing or vetting What we offer: A highly regarded team member within an exponentially growing international company Variety: exciting projects and challenges daily and with autonomy Team Spirit: strong team spirit and a great working atmosphere in a friendly team Openness: Direct and informal communication even at management level Career Opportunities: Great possibilities for professional, personal and language training Initial Help: buddy programme to help you get started, a welcome pack included A support package that includes: pension, medical cash plan, as well as additional co-funded benefits Would you like to join our team?Please send your CV, together with your availability to interview and salary expectations.
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company. IT Support Engineer Location: Birmingham As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user's face - a job well done. This is a role where you will have direct influence on people's day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way. In addition to a very broad and varied day, there is the opportunity to participate in an on-call rota (optional), for which additional overtime and standby would be provided. What we look for: Previous experience resolving deskside problems sitting with the user Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM) Confidence in addressing break/fix issues Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential Due to the varied nature of the role, it may be subject to enhanced referencing or vetting What we offer: A highly regarded team member within an exponentially growing international company Variety: exciting projects and challenges daily and with autonomy Team Spirit: strong team spirit and a great working atmosphere in a friendly team Openness: Direct and informal communication even at management level Career Opportunities: Great possibilities for professional, personal and language training Initial Help: buddy programme to help you get started, a welcome pack included A support package that includes: pension, medical cash plan, as well as additional co-funded benefits Would you like to join our team?Please send your CV, together with your availability to interview and salary expectations.
May 01, 2024
Full time
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company. IT Support Engineer Location: Birmingham As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user's face - a job well done. This is a role where you will have direct influence on people's day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way. In addition to a very broad and varied day, there is the opportunity to participate in an on-call rota (optional), for which additional overtime and standby would be provided. What we look for: Previous experience resolving deskside problems sitting with the user Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM) Confidence in addressing break/fix issues Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential Due to the varied nature of the role, it may be subject to enhanced referencing or vetting What we offer: A highly regarded team member within an exponentially growing international company Variety: exciting projects and challenges daily and with autonomy Team Spirit: strong team spirit and a great working atmosphere in a friendly team Openness: Direct and informal communication even at management level Career Opportunities: Great possibilities for professional, personal and language training Initial Help: buddy programme to help you get started, a welcome pack included A support package that includes: pension, medical cash plan, as well as additional co-funded benefits Would you like to join our team?Please send your CV, together with your availability to interview and salary expectations.
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company. IT Support Engineer Location: Belfast As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user's face - a job well done. This is a role where you will have direct influence on people's day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way. In addition to a very broad and varied day, there is the opportunity to participate in an on-call rota (optional), for which additional overtime and standby would be provided. What we look for: Previous experience resolving deskside problems sitting with the user Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM) Confidence in addressing break/fix issues Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential Due to the varied nature of the role, it may be subject to enhanced referencing or vetting What we offer: A highly regarded team member within an exponentially growing international company Variety: exciting projects and challenges daily and with autonomy Team Spirit: strong team spirit and a great working atmosphere in a friendly team Openness: Direct and informal communication even at management level Career Opportunities: Great possibilities for professional, personal and language training Initial Help: buddy programme to help you get started, a welcome pack included A support package that includes: pension, medical cash plan, as well as additional co-funded benefits Would you like to join our team?Please send your CV, together with your availability to interview and salary expectations.
May 01, 2024
Full time
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company. IT Support Engineer Location: Belfast As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user's face - a job well done. This is a role where you will have direct influence on people's day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way. In addition to a very broad and varied day, there is the opportunity to participate in an on-call rota (optional), for which additional overtime and standby would be provided. What we look for: Previous experience resolving deskside problems sitting with the user Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM) Confidence in addressing break/fix issues Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential Due to the varied nature of the role, it may be subject to enhanced referencing or vetting What we offer: A highly regarded team member within an exponentially growing international company Variety: exciting projects and challenges daily and with autonomy Team Spirit: strong team spirit and a great working atmosphere in a friendly team Openness: Direct and informal communication even at management level Career Opportunities: Great possibilities for professional, personal and language training Initial Help: buddy programme to help you get started, a welcome pack included A support package that includes: pension, medical cash plan, as well as additional co-funded benefits Would you like to join our team?Please send your CV, together with your availability to interview and salary expectations.
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company. IT Support Engineer Location: Edinburgh As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user's face - a job well done. This is a role where you will have direct influence on people's day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way. In addition to a very broad and varied day, there is the opportunity to participate in an on-call rota (optional), for which additional overtime and standby would be provided. What we look for: Previous experience resolving deskside problems sitting with the user Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM) Confidence in addressing break/fix issues Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential Due to the varied nature of the role, it may be subject to enhanced referencing or vetting What we offer: A highly regarded team member within an exponentially growing international company Variety: exciting projects and challenges daily and with autonomy Team Spirit: strong team spirit and a great working atmosphere in a friendly team Openness: Direct and informal communication even at management level Career Opportunities: Great possibilities for professional, personal and language training Initial Help: buddy programme to help you get started, a welcome pack included A support package that includes: pension, medical cash plan, as well as additional co-funded benefits Would you like to join our team?Please send your CV, together with your availability to interview and salary expectations.
May 01, 2024
Full time
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company. IT Support Engineer Location: Edinburgh As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user's face - a job well done. This is a role where you will have direct influence on people's day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way. In addition to a very broad and varied day, there is the opportunity to participate in an on-call rota (optional), for which additional overtime and standby would be provided. What we look for: Previous experience resolving deskside problems sitting with the user Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM) Confidence in addressing break/fix issues Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential Due to the varied nature of the role, it may be subject to enhanced referencing or vetting What we offer: A highly regarded team member within an exponentially growing international company Variety: exciting projects and challenges daily and with autonomy Team Spirit: strong team spirit and a great working atmosphere in a friendly team Openness: Direct and informal communication even at management level Career Opportunities: Great possibilities for professional, personal and language training Initial Help: buddy programme to help you get started, a welcome pack included A support package that includes: pension, medical cash plan, as well as additional co-funded benefits Would you like to join our team?Please send your CV, together with your availability to interview and salary expectations.
Our client is looking for a versatile IT Engineer to Managed Service Provider which has served for over 20 years. The successful candidate will need to have technical knowledge and experience around M365, Microsoft Administration, IP addresses generally, DHCP & DNS and will be interested and willing to learn and explore new technologies. You will be mainly office based but regular visits to client sites and customer facing duties will be part of this role hence a full UK licence is essential for this role. Salary: £30,000 to 35,000 Depending on experience Responsibilities: Sharing the IT helpdesk function, dealing with own tickets and being responsible for timely and successful outcomes Setting up new users, and processing leavers Device builds from scratch and using AutoPilot Undertaking 365 migration projects Video Conferencing setup and configuration skills Attending customer meetings Producing quotes Expected to be able to drive to customers on site to set up new users (company pool van used for site visits, however, you may be required to use your own car for which you will be reimbursed) Requirements: Excellent interpersonal communication and problem-solving skills Dedicated work ethic with a flexible approach Previous experience of working for an out-sourced IT Provider is essential, minimum 1 year At least one Microsoft MCP/MCSE qualification in Cloud Solutions Experience of working with common MSP tools such as Datto and Autotask A sound understanding of IT security and experience with IT Security Software Understanding of IP Full clean driving licence Technical experience: Windows & Mac client devices Azure AD, Active Directory, PowerShell, Windows Server & Hyper-V Office 365 & Azure IT Security software Market leading Firewalls and Switches DHCP, DNS Market leading Backup and recovery solutions Microsoft Intune and AutoPilot Training and courses: Our client is still looking for someone who is looking to continue learning, and will provide training and Microsoft courses which will be funded by them and paid with bonuses.
May 01, 2024
Full time
Our client is looking for a versatile IT Engineer to Managed Service Provider which has served for over 20 years. The successful candidate will need to have technical knowledge and experience around M365, Microsoft Administration, IP addresses generally, DHCP & DNS and will be interested and willing to learn and explore new technologies. You will be mainly office based but regular visits to client sites and customer facing duties will be part of this role hence a full UK licence is essential for this role. Salary: £30,000 to 35,000 Depending on experience Responsibilities: Sharing the IT helpdesk function, dealing with own tickets and being responsible for timely and successful outcomes Setting up new users, and processing leavers Device builds from scratch and using AutoPilot Undertaking 365 migration projects Video Conferencing setup and configuration skills Attending customer meetings Producing quotes Expected to be able to drive to customers on site to set up new users (company pool van used for site visits, however, you may be required to use your own car for which you will be reimbursed) Requirements: Excellent interpersonal communication and problem-solving skills Dedicated work ethic with a flexible approach Previous experience of working for an out-sourced IT Provider is essential, minimum 1 year At least one Microsoft MCP/MCSE qualification in Cloud Solutions Experience of working with common MSP tools such as Datto and Autotask A sound understanding of IT security and experience with IT Security Software Understanding of IP Full clean driving licence Technical experience: Windows & Mac client devices Azure AD, Active Directory, PowerShell, Windows Server & Hyper-V Office 365 & Azure IT Security software Market leading Firewalls and Switches DHCP, DNS Market leading Backup and recovery solutions Microsoft Intune and AutoPilot Training and courses: Our client is still looking for someone who is looking to continue learning, and will provide training and Microsoft courses which will be funded by them and paid with bonuses.
CENTRAL BEDFORDSHIRE COUNCIL
Shefford, Bedfordshire
Central Bedfordshire Council are seeking experienced Infrastructure Specialists to support our key projects and work streams, on both permanent and fixed term (12 and 24 month) contract basis. You will have a critical role in moving our key programmes of work, including moving our data centre systems into the cloud, Voice Automation and the many direct improvements to infrastructure across our service areas. Your expertise in providing 3rd line Infrastructure support will also be essential. About Us Central Bedfordshire is an ambitious authority, determined to be an exemplary one. Our strategic location and high quality of life mean we are one of the fastest-growing areas in the country.As a council, we face the same challenges every business does - investing in the right places and delivering great results. Except for us, it's all about our 289,000 residents. We're totally focused on helping to improve their lives and making Central Bedfordshire a great place to live and work.We have set values and principles to represent the way we work and how we operate as an organisation. This is a great time to join us on our journey. Key Responsibilities:? Develop, design, implement and maintain the council's Azure-cloud infrastructure services providing Windows server and PAAS instances Maintain and support on-premises solutions including Virtual Server and backup / restore systems Maintain and develop our ExchangeOnline and EntraID platforms Package and develop applications and devices using Intune across our client estate of Windows, MacOS, IOS and Android systems Prepare relevant, accurate technical documentation Manage changes in accordance with ITIL processes. ?Skills, Qualifications and Experience: You will hold Microsoft Azure certifications such as Virtual Desktop, Solutions Architect Expert and M365 Administrator Expert. Proven experience as an Infrastructure Engineer / Specialist in a large organisation?and have the ability to hit the ground running with minimal supervision Proficiency in configuring and supporting Azure environments including compute, identity and AI and virtual learning, as well as expertise in configuring Azure virtual servers, virtual desktop, EntraID Excellent technical and customer skills are required as you will be a specialist to provide professional advice to IT colleagues and swift resolution of third-line incidents and requests to our staff This is an opportunity to join us and be involved in our datacentre migrations to Azure, moving all our systems to new IAAS and PAAS solutions, working with tools through Microsoft's cloud platform along with cloud backup and restore solutions. It is a challenging and rewarding role within a supportive team environment, and a chance for you to make a significant impact on Central Bedfordshire Council's IT infrastructure. This role is covered by the Code of practice of the English language requirements for public sector workers. This post is subject to the disclosure of criminal records. Benefits: Annual leave allowance of 25 days+ statutory holidays rising to 32 days with length of service Generous family-friendly policies and practices Local Government Pension Scheme (LGPS) - This is a valuable part of our rewards package for employees and includes life insurance Staff electric vehicle (EV) leasing scheme at competitive rates (permanent staff only) A comprehensive IT package Annually paid social work fees for qualified social workers in adults and children's (including senior practitioners) and Team Managers where required Access to discounts on top UK retailers and local retailers A hybrid working arrangement A £250 one-off hybrid worker payment to help you adapt your home for safe and suitable working conditions The ability to work abroad for up to a month a year Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Network Engineer, Systems Administrator, IT Infrastructure Engineer, Infrastructure Analyst, IT Operations Engineer, Cloud Infrastructure Specialist, Infrastructure Architect, DevOps Engineer, IT Support Engineer, Systems Engineer will also be considered.
May 01, 2024
Full time
Central Bedfordshire Council are seeking experienced Infrastructure Specialists to support our key projects and work streams, on both permanent and fixed term (12 and 24 month) contract basis. You will have a critical role in moving our key programmes of work, including moving our data centre systems into the cloud, Voice Automation and the many direct improvements to infrastructure across our service areas. Your expertise in providing 3rd line Infrastructure support will also be essential. About Us Central Bedfordshire is an ambitious authority, determined to be an exemplary one. Our strategic location and high quality of life mean we are one of the fastest-growing areas in the country.As a council, we face the same challenges every business does - investing in the right places and delivering great results. Except for us, it's all about our 289,000 residents. We're totally focused on helping to improve their lives and making Central Bedfordshire a great place to live and work.We have set values and principles to represent the way we work and how we operate as an organisation. This is a great time to join us on our journey. Key Responsibilities:? Develop, design, implement and maintain the council's Azure-cloud infrastructure services providing Windows server and PAAS instances Maintain and support on-premises solutions including Virtual Server and backup / restore systems Maintain and develop our ExchangeOnline and EntraID platforms Package and develop applications and devices using Intune across our client estate of Windows, MacOS, IOS and Android systems Prepare relevant, accurate technical documentation Manage changes in accordance with ITIL processes. ?Skills, Qualifications and Experience: You will hold Microsoft Azure certifications such as Virtual Desktop, Solutions Architect Expert and M365 Administrator Expert. Proven experience as an Infrastructure Engineer / Specialist in a large organisation?and have the ability to hit the ground running with minimal supervision Proficiency in configuring and supporting Azure environments including compute, identity and AI and virtual learning, as well as expertise in configuring Azure virtual servers, virtual desktop, EntraID Excellent technical and customer skills are required as you will be a specialist to provide professional advice to IT colleagues and swift resolution of third-line incidents and requests to our staff This is an opportunity to join us and be involved in our datacentre migrations to Azure, moving all our systems to new IAAS and PAAS solutions, working with tools through Microsoft's cloud platform along with cloud backup and restore solutions. It is a challenging and rewarding role within a supportive team environment, and a chance for you to make a significant impact on Central Bedfordshire Council's IT infrastructure. This role is covered by the Code of practice of the English language requirements for public sector workers. This post is subject to the disclosure of criminal records. Benefits: Annual leave allowance of 25 days+ statutory holidays rising to 32 days with length of service Generous family-friendly policies and practices Local Government Pension Scheme (LGPS) - This is a valuable part of our rewards package for employees and includes life insurance Staff electric vehicle (EV) leasing scheme at competitive rates (permanent staff only) A comprehensive IT package Annually paid social work fees for qualified social workers in adults and children's (including senior practitioners) and Team Managers where required Access to discounts on top UK retailers and local retailers A hybrid working arrangement A £250 one-off hybrid worker payment to help you adapt your home for safe and suitable working conditions The ability to work abroad for up to a month a year Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Network Engineer, Systems Administrator, IT Infrastructure Engineer, Infrastructure Analyst, IT Operations Engineer, Cloud Infrastructure Specialist, Infrastructure Architect, DevOps Engineer, IT Support Engineer, Systems Engineer will also be considered.