About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Apr 16, 2024
Full time
About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Resolve Recruitment are delighted to be working with the UK's largest healthcare provider. We are currently recruiting for a Network and Telecoms Engineer to join this organisations fast-growing IT team. Job overview This role is to support on-site presence at the main hospital and viable hybrid with occasional home working in the future. Reporting to the Network & Telecommunications Manager you will provide 'first line' technical support to the Trust's IT users, located across several sites. The Telecommunications and Networks Analyst will assist in the management of the day-to-day running of the telephony systems, IP network and related products to ensure that these assets are maintained in optimum service. The role consists of managing the telecoms and networks ticketing queue and project work. It is possible that you may be asked to travel to the Trust's other sites for work purposes. Predominately these sites are geographically with the greater Norwich area, with one remote site in Cromer. The position of Telecommunication and Network Analyst requires a solid technical ability and a structured approach to troubleshooting and problem-solving. In addition, strong interpersonal skills are required to guide customers through situations, providing the highest levels of customer support and satisfaction. This may often be under challenging conditions. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate 'PRIDE' values of People focused, Respect, Dedication, Integrity, and Excellence. Full time: 37.5 hrs per wk Interviews: 30th April 2024 Main duties of the job As the successful candidate, you will be working on administering the Trust's: Telephony platform Mitel Local Area Network CISCO Data Centre Network CISCO Firewall Checkpoint The Telecoms and network environment are currently in an upgrade activity, affording working on the latest technologies in both environments. You will be expected to have worked on the following technologies, or if not the same, a comparable technology. Service Desk Ticketing system: ManageEngine ServiceDesk Plus Telecommunications: SIP, in relation to external telephony connectivity via ISP. VOIP, in relation to our internal telecommunication platform MITEL Mitel MIVB - MiVoice Business Mitel Nupoint - Voicemail System Mitel Micollab - Softphone Package Mitel Call Centre - Call logging Mitel Contact Centre - Interactive Voice Routing Mitel MiCam - Auto-attendant for Switchboard RedBox Uniphore - Voice recording DataTrak - SuperDirecty - Call Log Manager System CMS MultiTone - Bleep system Data Networks: Cisco switches: 9300, 9606, Nexus 9348 Cisco wireless access points - C9115AXI-E Cisco Wireless LAN Controllers WLC - 9800 Security: CheckPoint Firewall R81.10 & 20 Uninterrupted Power Supply - UPS: APC Network Monitoring: ManageEngine Opmanager Plus SolarWinds Cisco Prime Datacentre Network Monitoring: Cisco Nexus Dashboard Fabric Controller / Datacentre Network Monitoring DCNM Cisco Catalyst Center / DNA Centre Working for this organisation Join and be part of a workforce of over 10,000 staff! The is one of the largest trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities. Benefits/discounts: Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH site Free 24-hours confidential counselling support On-site Nursery On-site cafes offering staff discounts Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Detailed job description and main responsibilities Supports the Network Services Manager to ensure that the network infrastructure and related components delivers the intended services to users at its designed optimum level. Investigates and diagnoses complex network, security and telephony problems, working with customers, other staff and suppliers as appropriate. Resolves such problems, co-operating with the Technical Support team to maintain overall network performance and availability. Uses network management systems software and appropriate analysis tools to collect network load statistics, model performance and create reports including proposals for improvement. Uses network management systems software to create ad-hoc network models and complex network statistical analysis for management review. Using the appropriate standard procedures and tools, carries out defined tasks associated with the planning, design, installation, upgrade, operation and control and maintenance of local and wide area networks for communication of critical data, voice and video. Participates in the IT Service Desk to provide second and third line support to customer faults and requests communicating with third partly supplier where necessary. Person specification Qualifications Essential criteria Cisco CCNA or equivalent Desirable criteria Mitel 3000 IM&T Attitude and Aptitude Essential criteria Effective role model, demonstrating PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion Experience Essential criteria Managing own project deliverables Experience of providing an out of hours support service to meet business needs Desirable criteria Mitel 3300 IP Controllers Mitel Nu-Point Messenger Mitel MiVoice Border Gateway, Checkpoint firewall Skills Essential criteria In depth knowledge of up-to-date Networking, Security and Telecoms systems and services If this position looks to be of inter
May 02, 2024
Full time
Resolve Recruitment are delighted to be working with the UK's largest healthcare provider. We are currently recruiting for a Network and Telecoms Engineer to join this organisations fast-growing IT team. Job overview This role is to support on-site presence at the main hospital and viable hybrid with occasional home working in the future. Reporting to the Network & Telecommunications Manager you will provide 'first line' technical support to the Trust's IT users, located across several sites. The Telecommunications and Networks Analyst will assist in the management of the day-to-day running of the telephony systems, IP network and related products to ensure that these assets are maintained in optimum service. The role consists of managing the telecoms and networks ticketing queue and project work. It is possible that you may be asked to travel to the Trust's other sites for work purposes. Predominately these sites are geographically with the greater Norwich area, with one remote site in Cromer. The position of Telecommunication and Network Analyst requires a solid technical ability and a structured approach to troubleshooting and problem-solving. In addition, strong interpersonal skills are required to guide customers through situations, providing the highest levels of customer support and satisfaction. This may often be under challenging conditions. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate 'PRIDE' values of People focused, Respect, Dedication, Integrity, and Excellence. Full time: 37.5 hrs per wk Interviews: 30th April 2024 Main duties of the job As the successful candidate, you will be working on administering the Trust's: Telephony platform Mitel Local Area Network CISCO Data Centre Network CISCO Firewall Checkpoint The Telecoms and network environment are currently in an upgrade activity, affording working on the latest technologies in both environments. You will be expected to have worked on the following technologies, or if not the same, a comparable technology. Service Desk Ticketing system: ManageEngine ServiceDesk Plus Telecommunications: SIP, in relation to external telephony connectivity via ISP. VOIP, in relation to our internal telecommunication platform MITEL Mitel MIVB - MiVoice Business Mitel Nupoint - Voicemail System Mitel Micollab - Softphone Package Mitel Call Centre - Call logging Mitel Contact Centre - Interactive Voice Routing Mitel MiCam - Auto-attendant for Switchboard RedBox Uniphore - Voice recording DataTrak - SuperDirecty - Call Log Manager System CMS MultiTone - Bleep system Data Networks: Cisco switches: 9300, 9606, Nexus 9348 Cisco wireless access points - C9115AXI-E Cisco Wireless LAN Controllers WLC - 9800 Security: CheckPoint Firewall R81.10 & 20 Uninterrupted Power Supply - UPS: APC Network Monitoring: ManageEngine Opmanager Plus SolarWinds Cisco Prime Datacentre Network Monitoring: Cisco Nexus Dashboard Fabric Controller / Datacentre Network Monitoring DCNM Cisco Catalyst Center / DNA Centre Working for this organisation Join and be part of a workforce of over 10,000 staff! The is one of the largest trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities. Benefits/discounts: Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH site Free 24-hours confidential counselling support On-site Nursery On-site cafes offering staff discounts Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Detailed job description and main responsibilities Supports the Network Services Manager to ensure that the network infrastructure and related components delivers the intended services to users at its designed optimum level. Investigates and diagnoses complex network, security and telephony problems, working with customers, other staff and suppliers as appropriate. Resolves such problems, co-operating with the Technical Support team to maintain overall network performance and availability. Uses network management systems software and appropriate analysis tools to collect network load statistics, model performance and create reports including proposals for improvement. Uses network management systems software to create ad-hoc network models and complex network statistical analysis for management review. Using the appropriate standard procedures and tools, carries out defined tasks associated with the planning, design, installation, upgrade, operation and control and maintenance of local and wide area networks for communication of critical data, voice and video. Participates in the IT Service Desk to provide second and third line support to customer faults and requests communicating with third partly supplier where necessary. Person specification Qualifications Essential criteria Cisco CCNA or equivalent Desirable criteria Mitel 3000 IM&T Attitude and Aptitude Essential criteria Effective role model, demonstrating PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion Experience Essential criteria Managing own project deliverables Experience of providing an out of hours support service to meet business needs Desirable criteria Mitel 3300 IP Controllers Mitel Nu-Point Messenger Mitel MiVoice Border Gateway, Checkpoint firewall Skills Essential criteria In depth knowledge of up-to-date Networking, Security and Telecoms systems and services If this position looks to be of inter
CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators. Job Description Our goal at CityFibre is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. Powerful, gigabit-speed connections that enable people across entire communities to enjoy life in full flow. To do this, we make sure that our people's voices are heard, their ideas are welcomed, and everyone is given the opportunity to make a real impact. Join our Team and change the game in Network Architecture! Our Active Network Engineering function is the backbone of delivering impactful, reliable solutions that set the standard for best-in-class digital infrastructure and lightning-fast broadband. As a vital member of our team, you'll own the development of our strategy, roadmap, and execution plan for the evolution to a fully automated intelligent network. Day to day, here's some of the things you'll focus on: Driving technical network management, orchestrating the network platform Optimising the network to ensure it's diverse, self-healing and delivers operational excellence Continually looking at ways to push the boundaries of our technology Completing architecture design, feasibility, and cost studies Managing key vendor relationships on a strategic basis What you'll bring to the role We're looking for people who don't settle for 'good enough' and push things forward. If you're a specialist in network architecture who is looking for an opportunity to drive results and make a positive impact, then we want to hear from you! Here's some of the things you'll bring: Excellent understanding of networking fundamentals from layer 0 to layer 3 Previous commercial and strategic responsibility Well-developed troubleshooting skills Experience of alternate operating and process methodologies What you can expect from us With a competitive salary depending on experience, when you join us, you'll also enjoy 25 days' holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare. Diversity, Inclusion and Belonging CityFibre is working hard to change up the telecoms industry. This means we're committed to providing equal opportunities to people from all backgrounds and commitments, including your carer and family status, ethnicity, sexual orientation, religion, age, disability, gender and gender identity. Additional Information If there's any additional support or adjustment you require in the application process to help you achieve your best, please get in touch by emailing . We're here to support you in changing up your career.
May 02, 2024
Full time
CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators. Job Description Our goal at CityFibre is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. Powerful, gigabit-speed connections that enable people across entire communities to enjoy life in full flow. To do this, we make sure that our people's voices are heard, their ideas are welcomed, and everyone is given the opportunity to make a real impact. Join our Team and change the game in Network Architecture! Our Active Network Engineering function is the backbone of delivering impactful, reliable solutions that set the standard for best-in-class digital infrastructure and lightning-fast broadband. As a vital member of our team, you'll own the development of our strategy, roadmap, and execution plan for the evolution to a fully automated intelligent network. Day to day, here's some of the things you'll focus on: Driving technical network management, orchestrating the network platform Optimising the network to ensure it's diverse, self-healing and delivers operational excellence Continually looking at ways to push the boundaries of our technology Completing architecture design, feasibility, and cost studies Managing key vendor relationships on a strategic basis What you'll bring to the role We're looking for people who don't settle for 'good enough' and push things forward. If you're a specialist in network architecture who is looking for an opportunity to drive results and make a positive impact, then we want to hear from you! Here's some of the things you'll bring: Excellent understanding of networking fundamentals from layer 0 to layer 3 Previous commercial and strategic responsibility Well-developed troubleshooting skills Experience of alternate operating and process methodologies What you can expect from us With a competitive salary depending on experience, when you join us, you'll also enjoy 25 days' holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare. Diversity, Inclusion and Belonging CityFibre is working hard to change up the telecoms industry. This means we're committed to providing equal opportunities to people from all backgrounds and commitments, including your carer and family status, ethnicity, sexual orientation, religion, age, disability, gender and gender identity. Additional Information If there's any additional support or adjustment you require in the application process to help you achieve your best, please get in touch by emailing . We're here to support you in changing up your career.
I am pleased to be partnering with a high growth Technology organisation focusing on Open Source Cloud Telecommunications. The Network Engineer will be responsible for Cisco & Juniper Routers and Switches & Azure Networking. This position is Configuration and Project focused - Fully Remote. Client Details Our client is a high growth business focusing in the Open Source Cloud Telecommunications space. This opportunity is offering a fantastic amount of autonomy, flexibility, training and career progression. Description The Network Engineer on a day to day basis will be responsible for: Ensure that all projects are completed on time and to a high standard. Ensure support activities are delivered against agreed measures & SLAs. Collaborate with other departments and stakeholders to ensure that projects are aligned with the company's overall goals and objectives. Provide hands-on technical support frequently (Maintenance, troubleshooting, deployments) Ensure Infrastructure and Systems are documented, Secured and scalable Proactively monitor system logs and behaviour Stay up to date with the latest technology trends and industry developments, and share this knowledge with the team. Profile The successful Network Engineer should have: A proven track record in a Network or Infrastructure engineering role. Strong technical skills, with experience in Microsoft platforms (Azure, AD, M365), Networking (Cisco Switches, Juniper Routers) Telephony (SBC) and Virtual Server Architecture. Understanding of Voice Protocols and routing Excellent organisational and project management skills. Strong communication and interpersonal skills. Knowledge of ISO27001 standards and ITIL Framework Cisco CCNA (or similar) Desirable: Knowledge of Dialogic or Ribbon SBC Certifications in Azure AZ-104 Teams Admin MS700 (or Similar) Cisco CCNA (or similar) Linux Admin (Centos, Ubuntu) Job Offer A competitive salary ranging from £50,000 to £55,000 per annum An inclusive benefits package A vibrant company culture that values innovation and collaboration Opportunities for professional growth and development in the Technology & Telecoms industry A convenient location in the heart of Cardiff or Bristol - Can offer fully remote if willing to travel when required.
May 02, 2024
Full time
I am pleased to be partnering with a high growth Technology organisation focusing on Open Source Cloud Telecommunications. The Network Engineer will be responsible for Cisco & Juniper Routers and Switches & Azure Networking. This position is Configuration and Project focused - Fully Remote. Client Details Our client is a high growth business focusing in the Open Source Cloud Telecommunications space. This opportunity is offering a fantastic amount of autonomy, flexibility, training and career progression. Description The Network Engineer on a day to day basis will be responsible for: Ensure that all projects are completed on time and to a high standard. Ensure support activities are delivered against agreed measures & SLAs. Collaborate with other departments and stakeholders to ensure that projects are aligned with the company's overall goals and objectives. Provide hands-on technical support frequently (Maintenance, troubleshooting, deployments) Ensure Infrastructure and Systems are documented, Secured and scalable Proactively monitor system logs and behaviour Stay up to date with the latest technology trends and industry developments, and share this knowledge with the team. Profile The successful Network Engineer should have: A proven track record in a Network or Infrastructure engineering role. Strong technical skills, with experience in Microsoft platforms (Azure, AD, M365), Networking (Cisco Switches, Juniper Routers) Telephony (SBC) and Virtual Server Architecture. Understanding of Voice Protocols and routing Excellent organisational and project management skills. Strong communication and interpersonal skills. Knowledge of ISO27001 standards and ITIL Framework Cisco CCNA (or similar) Desirable: Knowledge of Dialogic or Ribbon SBC Certifications in Azure AZ-104 Teams Admin MS700 (or Similar) Cisco CCNA (or similar) Linux Admin (Centos, Ubuntu) Job Offer A competitive salary ranging from £50,000 to £55,000 per annum An inclusive benefits package A vibrant company culture that values innovation and collaboration Opportunities for professional growth and development in the Technology & Telecoms industry A convenient location in the heart of Cardiff or Bristol - Can offer fully remote if willing to travel when required.
PLANET RECRUITMENT SERVICES LTD
St. Leonards-on-sea, Sussex
Role: 2nd Line Engineer Location: St Leonards-On-Sea Salary: 28k-35K Summary: We are looking for a capable Technical Engineer (2nd line level) with proven history supporting and maintaining on premise and cloud environments, experience working for an MSP implementing and administering Microsoft Azure, Microsoft 365 suite, Hyper-V & Telecoms systems. Role: Provide technical support for a wide variety of current and new technologies for a range of SMB and Enterprise clients. Provide technical guidance and resolve issues within SLA guidelines. Assist with managing company internal IT systems. Work closely with Sales Account Managers and clients to develop proposals that are technically ratified. Assist with IT project implementations, from planning and design, through to completion. Accurately record all support calls in our ticket management system Proactively monitor support queues and respond in a timely way Maintain all internal performance targets Carry out scheduled maintenance and updates on client environments Always follow a best practice approach to cyber and network security Maintain a polite and professional approach at all times Liaise with third party vendors to resolve customer issues where necessary Prepare hardware prior to delivery including deploying OS image, Microsoft 365, security application Assist with onsite client deployments Visit client sites to conclude escalated helpdesk support cases Skills: Microsoft technologies: 365, Azure, Windows, AD, Server OS Cyber security: firewalls, web filters, advanced protection and recovery Networking: Configuring, maintaining & troubleshooting Cloud technologies: 365, Azure, SharePoint, OneDrive Configuring & maintaining devices with Microsoft Endpoint Management Virtualisation: VMware / Hyper-V Backup solutions: On-prem & cloud Telecoms: Microsoft Teams & Splicecom systems OS Support: Windows & Apple Willing to travel to customer sites within the UK Flexible with work hours, successful candidate will take part in an extended support rota A passion for a wide range of enterprise grade infrastructure technology is essential (networking, server and endpoint, cloud, security) Experience of working with and supporting a range of information technologies. A minimum of three years' experience in a similar IT role INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 02, 2024
Full time
Role: 2nd Line Engineer Location: St Leonards-On-Sea Salary: 28k-35K Summary: We are looking for a capable Technical Engineer (2nd line level) with proven history supporting and maintaining on premise and cloud environments, experience working for an MSP implementing and administering Microsoft Azure, Microsoft 365 suite, Hyper-V & Telecoms systems. Role: Provide technical support for a wide variety of current and new technologies for a range of SMB and Enterprise clients. Provide technical guidance and resolve issues within SLA guidelines. Assist with managing company internal IT systems. Work closely with Sales Account Managers and clients to develop proposals that are technically ratified. Assist with IT project implementations, from planning and design, through to completion. Accurately record all support calls in our ticket management system Proactively monitor support queues and respond in a timely way Maintain all internal performance targets Carry out scheduled maintenance and updates on client environments Always follow a best practice approach to cyber and network security Maintain a polite and professional approach at all times Liaise with third party vendors to resolve customer issues where necessary Prepare hardware prior to delivery including deploying OS image, Microsoft 365, security application Assist with onsite client deployments Visit client sites to conclude escalated helpdesk support cases Skills: Microsoft technologies: 365, Azure, Windows, AD, Server OS Cyber security: firewalls, web filters, advanced protection and recovery Networking: Configuring, maintaining & troubleshooting Cloud technologies: 365, Azure, SharePoint, OneDrive Configuring & maintaining devices with Microsoft Endpoint Management Virtualisation: VMware / Hyper-V Backup solutions: On-prem & cloud Telecoms: Microsoft Teams & Splicecom systems OS Support: Windows & Apple Willing to travel to customer sites within the UK Flexible with work hours, successful candidate will take part in an extended support rota A passion for a wide range of enterprise grade infrastructure technology is essential (networking, server and endpoint, cloud, security) Experience of working with and supporting a range of information technologies. A minimum of three years' experience in a similar IT role INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Forescout Engineer Fully remote £550 - £600 per day Inside IR35 An experienced ForeScout engineer is required for a leading global business to work out a multiyear security programme. As part of the wider IT Security Project Team, you'll be tasked to deliver a security improvement plan across the estate. You'll working alongside 3rd parties and local IT teams to introduce network security controls , visibility, control and the identification and mapping of traffic flows. Day to Day responsibilities: Planning and implementation of network access controls across a number of offices and sites using Forescout technologies. Planning and performing the migration from Cisco ISE NAC to Forescout. Planning and performing the migration from Forescout post-connect to pre-connect. Working with the NOC to streamline BAU support processes. Assisting Security Engineers in designing configuration changes to be implemented on local wired and wireless networks for Forescout visibility. Participating in design discussions with global sites to agree configuration changes within IT networks in support of Forescout implementation. Participating in design discussions with global sites to agree placement of monitoring appliances within OT networks in support of Forescout implementation. Please apply with latest CV for immediate consideration. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas. JBRP1_UKTJ
May 02, 2024
Full time
Forescout Engineer Fully remote £550 - £600 per day Inside IR35 An experienced ForeScout engineer is required for a leading global business to work out a multiyear security programme. As part of the wider IT Security Project Team, you'll be tasked to deliver a security improvement plan across the estate. You'll working alongside 3rd parties and local IT teams to introduce network security controls , visibility, control and the identification and mapping of traffic flows. Day to Day responsibilities: Planning and implementation of network access controls across a number of offices and sites using Forescout technologies. Planning and performing the migration from Cisco ISE NAC to Forescout. Planning and performing the migration from Forescout post-connect to pre-connect. Working with the NOC to streamline BAU support processes. Assisting Security Engineers in designing configuration changes to be implemented on local wired and wireless networks for Forescout visibility. Participating in design discussions with global sites to agree configuration changes within IT networks in support of Forescout implementation. Participating in design discussions with global sites to agree placement of monitoring appliances within OT networks in support of Forescout implementation. Please apply with latest CV for immediate consideration. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas. JBRP1_UKTJ
People Source Consulting
Gloucester, Gloucestershire
Role: Product Support Engineer - industrial automation - PLC - SERVO DRIVES - MOTION CONTROL Location: Gloucester + some remote work Salary: £competitive - we just want the right people ! Occasional international travel to support distributors (2 to 4 weeks per year). This Client are exclusive to People Source so you MUST apply via this advert My client based in Gloucester are looking at hiring Product Support Engineers, this is a hands on role! You will be front line with the clients and customers and running projects from concept to delivery. You must have a technical understanding and a engineering background industrial automation - PLC - SERVO DRIVES - MOTION CONTROL. The Role: You will be working as part of a team alongside our development engineers and customers. Products are centred around programmable motion controllers with PLC functionality used in a broad range of industrial machines ranging from 3D printing to assembly line systems and industrial robots. You will be working with our product hardware and software engineers based in the UK, Italy and Bulgaria to bring the latest automation technology to the market. Alongside this, the role includes active dialogue with our customers and branch offices abroad and will require some limited travel both within and outside the UK. The ability to think logically about problem solving and experience writing software in a high level structured language will be needed and some experience with electrical wiring is desirable. Some prior mechanical knowledge will be helpful but training will be given where appropriate. Specific Job Responsibilities: Work with customers to support their ability to create world-class technical solutions using products, software and programming tools. Assist the development department with testing and evaluating new software and hardware, giving clear feedback to development engineers. Advise customers on the integration and commissioning of automation products including motion co-ordinators, high performance servo drives/motors and industrial robots. Work with branch offices in USA, India and China and with ESTUN Automation in China to provide industry leading products and a world-class customer experience Required Qualifications & Experience Training will be given in areas which are new to the applicant. Degree or similar higher qualification in Software/Mechatronics/Electronics or related discipline. Worked on interfacing automation hardware; e.g. sensors, actuators, drives and motors. A background in communications using serial, Ethernet and similar media. Experienced in programming industrial automation / manufacturing machines Having a thorough working knowledge and experience of 3 or more of the following will be beneficial: Implementing and commissioning stand-alone automation computers; e.g. PLC or Motion Controller. Good knowledge of a high level programming language; for example C, BASIC, Python. PLC programming, preferably using the standard IEC61131-3 environment. Electrical interfacing between a controller and sensors/actuators in an automation system. Servo drives and brushless servo motors. Stepper motors and drives. Ethernet networks, protocols and topology. A working knowledge of PCs running Windows. Basic level of Windows / Linux application programming. Real-time deterministic networks, e.g. EtherCAT, Sercos, CanOpen, Profinet RT. Application and configuration of Industrial Robots. Programming and configuration of touch-screen HMIs Applicants should be a team player and be able to communicate effectively in English. They must be legally entitled to live and work in the UK. A full driving licence is required and applicants must be eligible to obtain business visas for USA/Canada, China and India as some foreign travel may be necessary. Benefits: Attractive salary, profit related pay and pension contribution 5% Some remote/hybrid working up to 25% of working time Group Life and Health Cashplan Insurance How to apply? Send a CV to People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas. JBRP1_UKTJ
May 02, 2024
Full time
Role: Product Support Engineer - industrial automation - PLC - SERVO DRIVES - MOTION CONTROL Location: Gloucester + some remote work Salary: £competitive - we just want the right people ! Occasional international travel to support distributors (2 to 4 weeks per year). This Client are exclusive to People Source so you MUST apply via this advert My client based in Gloucester are looking at hiring Product Support Engineers, this is a hands on role! You will be front line with the clients and customers and running projects from concept to delivery. You must have a technical understanding and a engineering background industrial automation - PLC - SERVO DRIVES - MOTION CONTROL. The Role: You will be working as part of a team alongside our development engineers and customers. Products are centred around programmable motion controllers with PLC functionality used in a broad range of industrial machines ranging from 3D printing to assembly line systems and industrial robots. You will be working with our product hardware and software engineers based in the UK, Italy and Bulgaria to bring the latest automation technology to the market. Alongside this, the role includes active dialogue with our customers and branch offices abroad and will require some limited travel both within and outside the UK. The ability to think logically about problem solving and experience writing software in a high level structured language will be needed and some experience with electrical wiring is desirable. Some prior mechanical knowledge will be helpful but training will be given where appropriate. Specific Job Responsibilities: Work with customers to support their ability to create world-class technical solutions using products, software and programming tools. Assist the development department with testing and evaluating new software and hardware, giving clear feedback to development engineers. Advise customers on the integration and commissioning of automation products including motion co-ordinators, high performance servo drives/motors and industrial robots. Work with branch offices in USA, India and China and with ESTUN Automation in China to provide industry leading products and a world-class customer experience Required Qualifications & Experience Training will be given in areas which are new to the applicant. Degree or similar higher qualification in Software/Mechatronics/Electronics or related discipline. Worked on interfacing automation hardware; e.g. sensors, actuators, drives and motors. A background in communications using serial, Ethernet and similar media. Experienced in programming industrial automation / manufacturing machines Having a thorough working knowledge and experience of 3 or more of the following will be beneficial: Implementing and commissioning stand-alone automation computers; e.g. PLC or Motion Controller. Good knowledge of a high level programming language; for example C, BASIC, Python. PLC programming, preferably using the standard IEC61131-3 environment. Electrical interfacing between a controller and sensors/actuators in an automation system. Servo drives and brushless servo motors. Stepper motors and drives. Ethernet networks, protocols and topology. A working knowledge of PCs running Windows. Basic level of Windows / Linux application programming. Real-time deterministic networks, e.g. EtherCAT, Sercos, CanOpen, Profinet RT. Application and configuration of Industrial Robots. Programming and configuration of touch-screen HMIs Applicants should be a team player and be able to communicate effectively in English. They must be legally entitled to live and work in the UK. A full driving licence is required and applicants must be eligible to obtain business visas for USA/Canada, China and India as some foreign travel may be necessary. Benefits: Attractive salary, profit related pay and pension contribution 5% Some remote/hybrid working up to 25% of working time Group Life and Health Cashplan Insurance How to apply? Send a CV to People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas. JBRP1_UKTJ
In Technology Group Limited
Hemel Hempstead, Hertfordshire
Role: Telecoms Provisioning Engineer Location: Hemel Hempstead Salary: £30,000 + Commission and bonus Are you passionate about telecommunications and eager to make an impact in the industry? We're looking for a talented Provisioning Engineer to join a dynamic and passionate team in providing the best networking and telecoms service possible to their clients! Role Overview: As a Provisioning Engineer, you will play a crucial role in our operations, ensuring the smooth provisioning of services for our customers. You will be responsible for configuring, testing, and activating network services according to customer specifications. Your expertise will help streamline our processes and maintain high standards of quality and efficiency. Key Responsibilities: Provision and configure network services, including voice, data, and internet connections. Collaborate with cross-functional teams to ensure seamless service delivery. Troubleshoot and resolve provisioning issues in a timely manner. Maintain accurate documentation and records of provisioning activities. Implement process improvements to enhance efficiency and reliability. Requirements: Proven experience in provisioning and configuring telecom services. Knowledge of networking and telecoms products and services Excellent problem-solving skills and attention to detail. Ability to work well independently and in a team environment. Effective communication skills and a customer-focused mindset. Why Join: We value our employees and invest in their growth and development. As a Provisioning Engineer, you'll have the opportunity to work with cutting-edge technology and collaborate with talented professionals in a supportive environment. We offer competitive compensation, Commission, bonuses & employee ownership schemes and ample opportunities for career advancement. Join us in shaping the future of telecommunications! Apply now with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
Role: Telecoms Provisioning Engineer Location: Hemel Hempstead Salary: £30,000 + Commission and bonus Are you passionate about telecommunications and eager to make an impact in the industry? We're looking for a talented Provisioning Engineer to join a dynamic and passionate team in providing the best networking and telecoms service possible to their clients! Role Overview: As a Provisioning Engineer, you will play a crucial role in our operations, ensuring the smooth provisioning of services for our customers. You will be responsible for configuring, testing, and activating network services according to customer specifications. Your expertise will help streamline our processes and maintain high standards of quality and efficiency. Key Responsibilities: Provision and configure network services, including voice, data, and internet connections. Collaborate with cross-functional teams to ensure seamless service delivery. Troubleshoot and resolve provisioning issues in a timely manner. Maintain accurate documentation and records of provisioning activities. Implement process improvements to enhance efficiency and reliability. Requirements: Proven experience in provisioning and configuring telecom services. Knowledge of networking and telecoms products and services Excellent problem-solving skills and attention to detail. Ability to work well independently and in a team environment. Effective communication skills and a customer-focused mindset. Why Join: We value our employees and invest in their growth and development. As a Provisioning Engineer, you'll have the opportunity to work with cutting-edge technology and collaborate with talented professionals in a supportive environment. We offer competitive compensation, Commission, bonuses & employee ownership schemes and ample opportunities for career advancement. Join us in shaping the future of telecommunications! Apply now with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Are you a skilled IT Support Engineer with a passion for technology and a desire to work in a dynamic and exciting environment? If so, we have the perfect opportunity for you! We are currently seeking an enthusiastic and dedicated IT Support Engineer to join one of our growing clients, a leading Microsoft Service Provider based near Stonehosue, Gloucestershire. Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on providing an exceptional customer experience and supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all sizes. As an IT Support Engineer, you will have the opportunity to learn and work with cutting-edge technologies to provide the best solutions for our clients. You will play a crucial role in ensuring the smooth operation of their client's IT systems. What they can offer you: - A salary of up to £35,000 - 25 days annual leave, Pension, Private Medical - Free Subscription to Perk Box discounts and Wellness app - Access to cutting-edge technology - Full career support and ongoing training - Great career progression Key Responsibilities: - Being a team player in a driven fast-paced Support team - Liaising with our customers, partners, and suppliers via incoming phone calls, emails or through our ticketing system - Supporting customers with their software and hardware applications - Fault analysis, resolution, and service continuity assurance across customers' software and hardware products - Maintaining and repairing computer systems, networks, cloud/mobile telephony solutions and connectivity products - Following all department procedures whilst ensuring they are regularly reviewed and updated - Training and learning new industry technologies and products Skills and Experience Required: - Previous knowledge of the Telecoms and/or the IT industry in previous technical support roles - Experience of Cloud based Telephony platforms, maintaining and supporting Mobile Telephony and Windows desktop operating systems - Knowledge of Microsoft cloud solutions including Azure and 365 - Excellent knowledge of computer networking and security, including firewall solutions, routing, switching, and VPN technologies - Experience with diagnosing and resolving technical issues - Strong communication skills both verbal and written in a B2B environment including being well versed in Microsoft Office products - A passion for customer service excellence - High level of organisation, interpersonal skills, multi-tasking and attention to detail If you are an IT professional who is motivated by challenges and has a thirst for knowledge. Don't miss this opportunity to contribute to their success and further your career in IT. Apply now and help them deliver top-notch IT solutions to their valued customers! To apply for this role please call , send your CV to or hit apply! Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
Are you a skilled IT Support Engineer with a passion for technology and a desire to work in a dynamic and exciting environment? If so, we have the perfect opportunity for you! We are currently seeking an enthusiastic and dedicated IT Support Engineer to join one of our growing clients, a leading Microsoft Service Provider based near Stonehosue, Gloucestershire. Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on providing an exceptional customer experience and supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all sizes. As an IT Support Engineer, you will have the opportunity to learn and work with cutting-edge technologies to provide the best solutions for our clients. You will play a crucial role in ensuring the smooth operation of their client's IT systems. What they can offer you: - A salary of up to £35,000 - 25 days annual leave, Pension, Private Medical - Free Subscription to Perk Box discounts and Wellness app - Access to cutting-edge technology - Full career support and ongoing training - Great career progression Key Responsibilities: - Being a team player in a driven fast-paced Support team - Liaising with our customers, partners, and suppliers via incoming phone calls, emails or through our ticketing system - Supporting customers with their software and hardware applications - Fault analysis, resolution, and service continuity assurance across customers' software and hardware products - Maintaining and repairing computer systems, networks, cloud/mobile telephony solutions and connectivity products - Following all department procedures whilst ensuring they are regularly reviewed and updated - Training and learning new industry technologies and products Skills and Experience Required: - Previous knowledge of the Telecoms and/or the IT industry in previous technical support roles - Experience of Cloud based Telephony platforms, maintaining and supporting Mobile Telephony and Windows desktop operating systems - Knowledge of Microsoft cloud solutions including Azure and 365 - Excellent knowledge of computer networking and security, including firewall solutions, routing, switching, and VPN technologies - Experience with diagnosing and resolving technical issues - Strong communication skills both verbal and written in a B2B environment including being well versed in Microsoft Office products - A passion for customer service excellence - High level of organisation, interpersonal skills, multi-tasking and attention to detail If you are an IT professional who is motivated by challenges and has a thirst for knowledge. Don't miss this opportunity to contribute to their success and further your career in IT. Apply now and help them deliver top-notch IT solutions to their valued customers! To apply for this role please call , send your CV to or hit apply! Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
My client a leading IT Solutions provider are seeking to recruit an M365, Office 365 Engineer to join an ever growing Customer Support Function. This client has more than (phone number removed) employees world wide and an unlimited amount of large Enterprise Csutomers to support. You will bring the below skill set: You own, investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. You participate in communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Fluency in English, with the ability to communicate effectively. Strong communication and interpersonal skills. 3+ years of experience in technical support or related field Excellent problem-solving and troubleshooting skills. Strong knowledge of Office 365 technology. Azure Defender knowledge Strong knowledge of Office Setup & Deployment process. Strong knowledge of Office Core applications: interface, usage/functions and troubleshooting (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access). Understanding Office integration with different platforms: Windows, 3rd party network shares/OS, mobiles, SharePoint, OneDrive. Additionally these would be a nice to have Networking skills and familiarity with communication protocols (ftp, http, etc). Object oriented programming. Scripting: VBS, PowerShell, JavaScript, HTML5. COM = Component Object Model. Technical literacy and hands on experience. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Additional or Preferred Qualifications (PQs) Relevant Microsoft Technology Certifications Bachelor's degree in computer science, Information Technology (IT), or related field. A similar background such as technical consulting experience, or information technology experience is preferred. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
May 01, 2024
Contractor
My client a leading IT Solutions provider are seeking to recruit an M365, Office 365 Engineer to join an ever growing Customer Support Function. This client has more than (phone number removed) employees world wide and an unlimited amount of large Enterprise Csutomers to support. You will bring the below skill set: You own, investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. You participate in communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Fluency in English, with the ability to communicate effectively. Strong communication and interpersonal skills. 3+ years of experience in technical support or related field Excellent problem-solving and troubleshooting skills. Strong knowledge of Office 365 technology. Azure Defender knowledge Strong knowledge of Office Setup & Deployment process. Strong knowledge of Office Core applications: interface, usage/functions and troubleshooting (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access). Understanding Office integration with different platforms: Windows, 3rd party network shares/OS, mobiles, SharePoint, OneDrive. Additionally these would be a nice to have Networking skills and familiarity with communication protocols (ftp, http, etc). Object oriented programming. Scripting: VBS, PowerShell, JavaScript, HTML5. COM = Component Object Model. Technical literacy and hands on experience. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Additional or Preferred Qualifications (PQs) Relevant Microsoft Technology Certifications Bachelor's degree in computer science, Information Technology (IT), or related field. A similar background such as technical consulting experience, or information technology experience is preferred. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Telecoms Support Engineer Gloucester Up to 44,000 + Progression + Development + Pension + Holidays + Fantastic Company Culture + Exciting Projects Excellent opportunity for a Telecommunications Support Engineer to join an established and growing technology integrator in the Specialist Telecommunications space. This company are a thriving global network solutions provider with a glowing industry reputation, who work alongside high end clients such as Fujitsu, Network Rail, BT and UK Power. They are growing rapidly and in an incredibly exciting period of growth. In this role you will work on Optical Networks and associated hardware as well as testing equipment such as optical power meters, light sources, BERT's, cellular scanners and multi-meters. You will carry out Cellular RTE, Routing & Switching protocols and network synchronisation. The ideal candidate will be an experienced Telecoms Engineer who is commutable to Gloucester. You will need to have a strong understanding in cellular networks, Optical Networks and associated hardware. You will need to be familiar with Cellular RTE, Routing & Switching protocols and network synchronisation as well as displaying very good fault finding skills, managing tickets and working with remote network management platforms. This is a great opportunity to join a company that will provide you with all the potential to not just enjoy your working life but also develop your career in the direction you want to. The Role: Work on Optical Networks and associated hardware. Utilise testing equipment including optical power meters, light sources, BERT's, cellular scanners, and multi-meters. Perform Cellular RTE (Radio Transmission Engineering), Routing & Switching protocols. Manage network synchronisation tasks. Execute testing and maintenance activities related to optical networks and associated equipment. Ensure proper functionality and performance of optical network infrastructure through testing and troubleshooting. The Person: Experienced Telecoms Engineer located within commuting distance to Gloucester. Strong understanding of cellular networks and Optical Networks with associated hardware. Familiarity with Cellular RTE, Routing & Switching protocols, and network synchronization. Proficient in fault finding techniques and managing tickets. Ability to work with remote network management platforms effectively. Demonstrated experience in troubleshooting and resolving network issues. Excellent communication skills and ability to collaborate with team members.
May 01, 2024
Full time
Telecoms Support Engineer Gloucester Up to 44,000 + Progression + Development + Pension + Holidays + Fantastic Company Culture + Exciting Projects Excellent opportunity for a Telecommunications Support Engineer to join an established and growing technology integrator in the Specialist Telecommunications space. This company are a thriving global network solutions provider with a glowing industry reputation, who work alongside high end clients such as Fujitsu, Network Rail, BT and UK Power. They are growing rapidly and in an incredibly exciting period of growth. In this role you will work on Optical Networks and associated hardware as well as testing equipment such as optical power meters, light sources, BERT's, cellular scanners and multi-meters. You will carry out Cellular RTE, Routing & Switching protocols and network synchronisation. The ideal candidate will be an experienced Telecoms Engineer who is commutable to Gloucester. You will need to have a strong understanding in cellular networks, Optical Networks and associated hardware. You will need to be familiar with Cellular RTE, Routing & Switching protocols and network synchronisation as well as displaying very good fault finding skills, managing tickets and working with remote network management platforms. This is a great opportunity to join a company that will provide you with all the potential to not just enjoy your working life but also develop your career in the direction you want to. The Role: Work on Optical Networks and associated hardware. Utilise testing equipment including optical power meters, light sources, BERT's, cellular scanners, and multi-meters. Perform Cellular RTE (Radio Transmission Engineering), Routing & Switching protocols. Manage network synchronisation tasks. Execute testing and maintenance activities related to optical networks and associated equipment. Ensure proper functionality and performance of optical network infrastructure through testing and troubleshooting. The Person: Experienced Telecoms Engineer located within commuting distance to Gloucester. Strong understanding of cellular networks and Optical Networks with associated hardware. Familiarity with Cellular RTE, Routing & Switching protocols, and network synchronization. Proficient in fault finding techniques and managing tickets. Ability to work with remote network management platforms effectively. Demonstrated experience in troubleshooting and resolving network issues. Excellent communication skills and ability to collaborate with team members.
Trainee Telecom Engineer - No experience Needed just the willingness to learn. With an increasing demand in the market then Fibre/Telecommunication Engineering might just be your calling. Our client is seeking Trainee Fibre/Telecommunication Engineers, due to the shortage of skilled people in the UK, you will go through an intense 7-8-week training programme where you will get accredited and qualified in Telecommunications to BTEC standards. No experience required as full training will be given to all successful candidates. This is a government funded course (free of charge) Monday to Friday 9am till 4pm for 7-8 weeks at your local training centre On the course you will be learning things such as: Installing Telephone and Internet lines on the BT Phone Network (installations at phone exchanges and installations inside customers' premises) Fault Finding/Testing/Fixing Telephone lines. Setting up Networks ranging from Internet Routers in Houses to Networks in Business premises' Installing CAT5 and CAT6 systems leading to other applications (CCTV Door Access Systems & Audio/Visual installations etc) Fibre splicing Fibre installations And many more What does a telecommunications engineer do? Fibre/Telecommunications Engineers (or Telecoms Engineers) install, test and repair communications systems. This includes fixed-line and mobile telephone networks, copper wire and fibre-optic cabling and digital satellite systems. Work could include: Installing, connecting and testing cabling Diagnosing and fixing faults in systems Working with aerial rigging and related equipment Installing mobile and static antenna on buildings or masts Building and testing telecommunications components and equipment. THIS IS A FREE GOVERNMENT FUNDED COURSE AT A LOCAL TRAINING CENTRE (7-8 WEEKS CLASSROOM BASED COURSE) Trainee Telecom Engineer - No experience Needed just the willingness to learn.
May 01, 2024
Full time
Trainee Telecom Engineer - No experience Needed just the willingness to learn. With an increasing demand in the market then Fibre/Telecommunication Engineering might just be your calling. Our client is seeking Trainee Fibre/Telecommunication Engineers, due to the shortage of skilled people in the UK, you will go through an intense 7-8-week training programme where you will get accredited and qualified in Telecommunications to BTEC standards. No experience required as full training will be given to all successful candidates. This is a government funded course (free of charge) Monday to Friday 9am till 4pm for 7-8 weeks at your local training centre On the course you will be learning things such as: Installing Telephone and Internet lines on the BT Phone Network (installations at phone exchanges and installations inside customers' premises) Fault Finding/Testing/Fixing Telephone lines. Setting up Networks ranging from Internet Routers in Houses to Networks in Business premises' Installing CAT5 and CAT6 systems leading to other applications (CCTV Door Access Systems & Audio/Visual installations etc) Fibre splicing Fibre installations And many more What does a telecommunications engineer do? Fibre/Telecommunications Engineers (or Telecoms Engineers) install, test and repair communications systems. This includes fixed-line and mobile telephone networks, copper wire and fibre-optic cabling and digital satellite systems. Work could include: Installing, connecting and testing cabling Diagnosing and fixing faults in systems Working with aerial rigging and related equipment Installing mobile and static antenna on buildings or masts Building and testing telecommunications components and equipment. THIS IS A FREE GOVERNMENT FUNDED COURSE AT A LOCAL TRAINING CENTRE (7-8 WEEKS CLASSROOM BASED COURSE) Trainee Telecom Engineer - No experience Needed just the willingness to learn.
Anderson Wright Consulting
Huddersfield, Yorkshire
Trainee Telecom Engineer - No experience Needed just the willingness to learn. With an increasing demand in the market then Fibre/Telecommunication Engineering might just be your calling. Our client is seeking Trainee Fibre/Telecommunication Engineers, due to the shortage of skilled people in the UK, you will go through an intense 7-8-week training programme where you will get accredited and qualified in Telecommunications to BTEC standards. No experience required as full training will be given to all successful candidates. This is a government funded course (free of charge) Monday to Friday 9am till 4pm for 7-8 weeks at your local training centre On the course you will be learning things such as: Installing Telephone and Internet lines on the BT Phone Network (installations at phone exchanges and installations inside customers' premises) Fault Finding/Testing/Fixing Telephone lines. Setting up Networks ranging from Internet Routers in Houses to Networks in Business premises' Installing CAT5 and CAT6 systems leading to other applications (CCTV Door Access Systems & Audio/Visual installations etc) Fibre splicing Fibre installations And many more What does a telecommunications engineer do? Fibre/Telecommunications Engineers (or Telecoms Engineers) install, test and repair communications systems. This includes fixed-line and mobile telephone networks, copper wire and fibre-optic cabling and digital satellite systems. Work could include: Installing, connecting and testing cabling Diagnosing and fixing faults in systems Working with aerial rigging and related equipment Installing mobile and static antenna on buildings or masts Building and testing telecommunications components and equipment. THIS IS A FREE GOVERNMENT FUNDED COURSE AT A LOCAL TRAINING CENTRE (7-8 WEEKS CLASSROOM BASED COURSE) Trainee Telecom Engineer - No experience Needed just the willingness to learn.
May 01, 2024
Full time
Trainee Telecom Engineer - No experience Needed just the willingness to learn. With an increasing demand in the market then Fibre/Telecommunication Engineering might just be your calling. Our client is seeking Trainee Fibre/Telecommunication Engineers, due to the shortage of skilled people in the UK, you will go through an intense 7-8-week training programme where you will get accredited and qualified in Telecommunications to BTEC standards. No experience required as full training will be given to all successful candidates. This is a government funded course (free of charge) Monday to Friday 9am till 4pm for 7-8 weeks at your local training centre On the course you will be learning things such as: Installing Telephone and Internet lines on the BT Phone Network (installations at phone exchanges and installations inside customers' premises) Fault Finding/Testing/Fixing Telephone lines. Setting up Networks ranging from Internet Routers in Houses to Networks in Business premises' Installing CAT5 and CAT6 systems leading to other applications (CCTV Door Access Systems & Audio/Visual installations etc) Fibre splicing Fibre installations And many more What does a telecommunications engineer do? Fibre/Telecommunications Engineers (or Telecoms Engineers) install, test and repair communications systems. This includes fixed-line and mobile telephone networks, copper wire and fibre-optic cabling and digital satellite systems. Work could include: Installing, connecting and testing cabling Diagnosing and fixing faults in systems Working with aerial rigging and related equipment Installing mobile and static antenna on buildings or masts Building and testing telecommunications components and equipment. THIS IS A FREE GOVERNMENT FUNDED COURSE AT A LOCAL TRAINING CENTRE (7-8 WEEKS CLASSROOM BASED COURSE) Trainee Telecom Engineer - No experience Needed just the willingness to learn.
Network Engineer (Telecoms) Liverpool (Office-based) 40,000 to 50,000 DOE Are you a Telecoms engineer who is looking to develop your skills and work in a role that offers progression to Senior & Management positions? On offer is an excellent opportunity for a Network Engineer with telecoms experience looking to join an industry-leading company in a role that offers progression to management and specialist training programs. This global, multinational company is one of the market leaders in their industry and have a rich history of being a specialist within their field. With offices across the world, they are now looking to grow their UK team and have ambitious growth plans in place. In this role you will provide remote support to field engineers on their installations and liaise with customers to resolve their technical issues. You will also play an important role in IP network design & troubleshooting and carry out repair & maintenance duties. You will also provide support on software upgrades. The ideal candidate will have experience carrying out technical support duties in a Telecoms role. They will have knowledge of the products of leading Telecoms companies, such as Nokia, Ericsson, Huawei etc. In addition, they will have knowledge & an understanding of Microwave systems. This is a fantastic opportunity to join a reputable company that has exciting growth plans and is offering a varied role with great training and progression. The Role: Providing remote technical support Support test activities with customers during Type acceptance phases Training partners and internal field operators on equipment Manage NMS and OSS systems on Linux / Unix platforms IP Design and troubleshooting Office-based role in Liverpool The Person: Network Engineer who is comfortable in a customer-facing role Experience in the Telecoms industry Product knowledge of major Telecoms companies such as Nokia, Ericsson, Huawei etc Knowledge & understanding of Microwave systems Reference Number: BBBH-(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Lucy Fraser-Stansbie at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
May 01, 2024
Full time
Network Engineer (Telecoms) Liverpool (Office-based) 40,000 to 50,000 DOE Are you a Telecoms engineer who is looking to develop your skills and work in a role that offers progression to Senior & Management positions? On offer is an excellent opportunity for a Network Engineer with telecoms experience looking to join an industry-leading company in a role that offers progression to management and specialist training programs. This global, multinational company is one of the market leaders in their industry and have a rich history of being a specialist within their field. With offices across the world, they are now looking to grow their UK team and have ambitious growth plans in place. In this role you will provide remote support to field engineers on their installations and liaise with customers to resolve their technical issues. You will also play an important role in IP network design & troubleshooting and carry out repair & maintenance duties. You will also provide support on software upgrades. The ideal candidate will have experience carrying out technical support duties in a Telecoms role. They will have knowledge of the products of leading Telecoms companies, such as Nokia, Ericsson, Huawei etc. In addition, they will have knowledge & an understanding of Microwave systems. This is a fantastic opportunity to join a reputable company that has exciting growth plans and is offering a varied role with great training and progression. The Role: Providing remote technical support Support test activities with customers during Type acceptance phases Training partners and internal field operators on equipment Manage NMS and OSS systems on Linux / Unix platforms IP Design and troubleshooting Office-based role in Liverpool The Person: Network Engineer who is comfortable in a customer-facing role Experience in the Telecoms industry Product knowledge of major Telecoms companies such as Nokia, Ericsson, Huawei etc Knowledge & understanding of Microwave systems Reference Number: BBBH-(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Lucy Fraser-Stansbie at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Infrastructure Engineer.Based in Gravesend, I have a brand-new requirement for an Infrastructure Engineer with 2 days WFH after the initial settling in period has commenced - 35 hour working week. You will be working as part of a small team, focussing on software systems, network & server infrastructure. The successful candidate will also be required to form part of a 4-week on-call rota, which includes working the weekend to ensure the availability of services 24/7. Days off in the week are provided before & after the on-call period. You must have a minimum 5 years hands on experience in a similar role with a full driving licence and knowledge/understanding of some of the following: Server-infrastructure (Hyper-V / HP) Networking infrastructure (Fortigate, NEC, CISCO) Cyber security infrastructure (Dark Trace, Syslog) Telecoms infrastructure Cyber security principles as a minimum Cyber Essentials. Role involves: Ensure the continuous functionality of all systems including Voice Communication systems, complex IT networking including MPLS, firewalls & infrastructure, WAN including microwave, IoT, 4G & 5G, SIP telephony, virtualisation platforms (Hyper-V), cyber security protection services such as end point protection, data management & monitoring & other IT systems. Diagnose & resolve faults, including complex technical issues, across the full range of systems in a professional & timely manner. Escalate issues promptly to appropriate colleagues, management team or suppliers as necessary. Ensure actions taken are logged, root causes are investigated & understood, & future requirements are captured. Install, monitor, maintain & administer systems, infrastructure & software. Contribute to the development & creation of maintenance & replacement plans for our systems & associated infrastructure. Research & specify replacement equipment & assist with the procurement & assessment of new equipment, services & / or systems. Project manage replacement projects or provide a significant contribution as a key member of a project team. JBRP1_UKTJ
May 01, 2024
Full time
Infrastructure Engineer.Based in Gravesend, I have a brand-new requirement for an Infrastructure Engineer with 2 days WFH after the initial settling in period has commenced - 35 hour working week. You will be working as part of a small team, focussing on software systems, network & server infrastructure. The successful candidate will also be required to form part of a 4-week on-call rota, which includes working the weekend to ensure the availability of services 24/7. Days off in the week are provided before & after the on-call period. You must have a minimum 5 years hands on experience in a similar role with a full driving licence and knowledge/understanding of some of the following: Server-infrastructure (Hyper-V / HP) Networking infrastructure (Fortigate, NEC, CISCO) Cyber security infrastructure (Dark Trace, Syslog) Telecoms infrastructure Cyber security principles as a minimum Cyber Essentials. Role involves: Ensure the continuous functionality of all systems including Voice Communication systems, complex IT networking including MPLS, firewalls & infrastructure, WAN including microwave, IoT, 4G & 5G, SIP telephony, virtualisation platforms (Hyper-V), cyber security protection services such as end point protection, data management & monitoring & other IT systems. Diagnose & resolve faults, including complex technical issues, across the full range of systems in a professional & timely manner. Escalate issues promptly to appropriate colleagues, management team or suppliers as necessary. Ensure actions taken are logged, root causes are investigated & understood, & future requirements are captured. Install, monitor, maintain & administer systems, infrastructure & software. Contribute to the development & creation of maintenance & replacement plans for our systems & associated infrastructure. Research & specify replacement equipment & assist with the procurement & assessment of new equipment, services & / or systems. Project manage replacement projects or provide a significant contribution as a key member of a project team. JBRP1_UKTJ
Hiring: 3rd Line Support Engineer Location: Liverpool Street, London - 3 days onsite, 2 days from home Salary: 55,000- 65,000 Experis are working with an award-winning IT Consultancy provider who are looking for an experienced 3rd Line Support Engineer to join their London team, supporting with on-prem activity for one of their high-profile clients. You will provide 3rd line support across project related tasks to our client in the financial industry during your onsite days. As well as this, you will be required to support with additional clients on non-site visit days. Required skills: Strong technical skills required with the ability to Design, Build and Support: VMware vSphere, Horizon VDI, and vRealize. Veeam B&R HPE Server, Storage, and Networking 10 Zig Thin Client and Re-PurpOS SCCM & MDT - Image build/deployment, patching, and application deployments. OpManager Manage Engine Password Manager Windows Server OSes Windows 10 & 11 Desktop MS 365 Apps Key Responsibilities: Provide third-line technical support to end-users, resolving complex IT issues. Diagnose and troubleshoot hardware, software, and network problems. Install, configure, and maintain computer systems and software applications. Collaborate with other IT teams to ensure efficient resolution of issues. Document and track all support activities in the ticketing system. Provide excellent customer service and communicate effectively with users. Benefits: Hybrid working Car allowance 25 days annual leave (plus bank holidays) An additional half day holiday on your birthday Salary sacrifice pension scheme Cash plan medical care Private medical insurance Quarterly prize draw Employee discounts Access to well-being support How To Apply Please send a CV to (url removed) People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
May 01, 2024
Full time
Hiring: 3rd Line Support Engineer Location: Liverpool Street, London - 3 days onsite, 2 days from home Salary: 55,000- 65,000 Experis are working with an award-winning IT Consultancy provider who are looking for an experienced 3rd Line Support Engineer to join their London team, supporting with on-prem activity for one of their high-profile clients. You will provide 3rd line support across project related tasks to our client in the financial industry during your onsite days. As well as this, you will be required to support with additional clients on non-site visit days. Required skills: Strong technical skills required with the ability to Design, Build and Support: VMware vSphere, Horizon VDI, and vRealize. Veeam B&R HPE Server, Storage, and Networking 10 Zig Thin Client and Re-PurpOS SCCM & MDT - Image build/deployment, patching, and application deployments. OpManager Manage Engine Password Manager Windows Server OSes Windows 10 & 11 Desktop MS 365 Apps Key Responsibilities: Provide third-line technical support to end-users, resolving complex IT issues. Diagnose and troubleshoot hardware, software, and network problems. Install, configure, and maintain computer systems and software applications. Collaborate with other IT teams to ensure efficient resolution of issues. Document and track all support activities in the ticketing system. Provide excellent customer service and communicate effectively with users. Benefits: Hybrid working Car allowance 25 days annual leave (plus bank holidays) An additional half day holiday on your birthday Salary sacrifice pension scheme Cash plan medical care Private medical insurance Quarterly prize draw Employee discounts Access to well-being support How To Apply Please send a CV to (url removed) People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Job Title - IT Operations Analyst Sector - Finance Salary - 25,000 - 30,000 Location - Central London This position entails providing comprehensive support to the business' end users for their daily IT needs, encompassing telecoms, networking, and server support. As an integral part of a team you report directly to the Head of IT. Your responsibilities will involve the continual monitoring and upkeep of computer systems and applications, as well as the installation and configuration of such systems. You will diagnose hardware and software issues and provide solutions, either through remote assistance or in-person support. Additionally, you will generate documentation and contribute to the enhancement of collaborative online databases. Ensuring the smooth operation and maintenance of IT systems falls within your purview, encompassing proactive monitoring, routine checks, bug resolution, and application deployment in alignment with project requirements and user requests, serving as both first and second-line support. Role requirements: Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Ability to sustain a high level of drive, enthusiasm and a positive attitude when coping with pressure at work Able to work in a cooperative, respectful manner with colleagues and clients including when under deadlines Good communicator with a customer-oriented attitude Excellent attention to detail and someone who will look to improve processes where relevant Degree or training in Computer Science or a related subject is highly desirable Key Responsibilities: Provide comprehensive desktop support, encompassing telecoms and network services. Oversee telecom systems, including Etrali, Avaya, Audionet, Cybertec, IPC. Address and resolve user issues efficiently through the ticketing system. Ensure clarity during application and peripheral installations for users. Employ targeted questioning to diagnose problems and implement effective solutions. Deliver clear, step-by-step instructions to users for problem resolution. Conduct troubleshooting for remote sites with precision. Persistently test alternative pathways until issues are successfully resolved. Customize desktop applications to suit user requirements. Maintain detailed logs of technical issues and their solutions. Escalate unresolved issues to the appropriate level within the support team. Follow up with users to confirm the functionality of their systems post-resolution. Report user feedback and suggest potential product enhancements or improvements. Assist in the creation of technical documentation and manuals to enhance user understanding. If this role spikes your interest, apply now! My client is actively interviewing so please apply to be considered for interview. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
Job Title - IT Operations Analyst Sector - Finance Salary - 25,000 - 30,000 Location - Central London This position entails providing comprehensive support to the business' end users for their daily IT needs, encompassing telecoms, networking, and server support. As an integral part of a team you report directly to the Head of IT. Your responsibilities will involve the continual monitoring and upkeep of computer systems and applications, as well as the installation and configuration of such systems. You will diagnose hardware and software issues and provide solutions, either through remote assistance or in-person support. Additionally, you will generate documentation and contribute to the enhancement of collaborative online databases. Ensuring the smooth operation and maintenance of IT systems falls within your purview, encompassing proactive monitoring, routine checks, bug resolution, and application deployment in alignment with project requirements and user requests, serving as both first and second-line support. Role requirements: Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Ability to sustain a high level of drive, enthusiasm and a positive attitude when coping with pressure at work Able to work in a cooperative, respectful manner with colleagues and clients including when under deadlines Good communicator with a customer-oriented attitude Excellent attention to detail and someone who will look to improve processes where relevant Degree or training in Computer Science or a related subject is highly desirable Key Responsibilities: Provide comprehensive desktop support, encompassing telecoms and network services. Oversee telecom systems, including Etrali, Avaya, Audionet, Cybertec, IPC. Address and resolve user issues efficiently through the ticketing system. Ensure clarity during application and peripheral installations for users. Employ targeted questioning to diagnose problems and implement effective solutions. Deliver clear, step-by-step instructions to users for problem resolution. Conduct troubleshooting for remote sites with precision. Persistently test alternative pathways until issues are successfully resolved. Customize desktop applications to suit user requirements. Maintain detailed logs of technical issues and their solutions. Escalate unresolved issues to the appropriate level within the support team. Follow up with users to confirm the functionality of their systems post-resolution. Report user feedback and suggest potential product enhancements or improvements. Assist in the creation of technical documentation and manuals to enhance user understanding. If this role spikes your interest, apply now! My client is actively interviewing so please apply to be considered for interview. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Technical Service Delivery Manager Chatham up to 45,000 pa This role, joining an international organisation specialising in Telecoms and Mobile Technology, offers the ability to work closely with major client-facing clients, ensuring service, quality and SLA's are achieved. A background in IT, Telecoms, WiFi, Mobile Services, Engineering, Networking etc would be preferred. The role of Service Delivery Manager includes:- Developing the Service Plans for new projects, as well as upgrading existing clients Creating and maintaining all technical and non-technical documentation for the project Being responsible for all technical communications with the client Being responsible for ensuring any technical issues are managed and discussed with the client, to establish solutions and fixes Collaborating with the Key Account Manager for service issues and contract renewals Being responsible for the delivery of projects, on time and on budget To be considered for the role, you should have:- At least 3 years Customer Management experience, ideally with a technical role Experience of working and collaborating with multiple teams Experience of planning and prioritising your workload Relationship management skills
May 01, 2024
Full time
Technical Service Delivery Manager Chatham up to 45,000 pa This role, joining an international organisation specialising in Telecoms and Mobile Technology, offers the ability to work closely with major client-facing clients, ensuring service, quality and SLA's are achieved. A background in IT, Telecoms, WiFi, Mobile Services, Engineering, Networking etc would be preferred. The role of Service Delivery Manager includes:- Developing the Service Plans for new projects, as well as upgrading existing clients Creating and maintaining all technical and non-technical documentation for the project Being responsible for all technical communications with the client Being responsible for ensuring any technical issues are managed and discussed with the client, to establish solutions and fixes Collaborating with the Key Account Manager for service issues and contract renewals Being responsible for the delivery of projects, on time and on budget To be considered for the role, you should have:- At least 3 years Customer Management experience, ideally with a technical role Experience of working and collaborating with multiple teams Experience of planning and prioritising your workload Relationship management skills
Want to work for a company with great people and great progression opportunities? Look no further: The role of a 2nd Line IT Support Engineer will be to provide in-depth IT Support, managing incoming support requests via telephone & email, ensuring high standards are always provided. The ideal 2nd Line IT Engineer will ideally have experience supporting Hosted Telephony Solutions as well as general IT support. Who do this role suit? Those within a commutable distance of Southampton, Fareham, Havant. Those who are 1st line looking to move in to a 2nd Line Telco support role Those who are working in a 2nd Line Telco role, who are seeking an opportunity to further upskill. Those who are passionate, driven and keen to learn. The ideal candidate, will have experience across the following areas; Experience in Microsoft environments, Microsoft 365 or similar Cabling and Networking, including switches. Hosted Telephony Solutions. Routers and Firewalls such as WatchGuard. Virtual & On-Prem servers As you will be working as part of a team and will be in regular contact with my clients growing customer base then your communications, both written and verbal must be very strong. This is an excellent opportunity to join a company that would be able to offer further career opportunities along with some excellent training opportunities. To apply, please send your CV to (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
Want to work for a company with great people and great progression opportunities? Look no further: The role of a 2nd Line IT Support Engineer will be to provide in-depth IT Support, managing incoming support requests via telephone & email, ensuring high standards are always provided. The ideal 2nd Line IT Engineer will ideally have experience supporting Hosted Telephony Solutions as well as general IT support. Who do this role suit? Those within a commutable distance of Southampton, Fareham, Havant. Those who are 1st line looking to move in to a 2nd Line Telco support role Those who are working in a 2nd Line Telco role, who are seeking an opportunity to further upskill. Those who are passionate, driven and keen to learn. The ideal candidate, will have experience across the following areas; Experience in Microsoft environments, Microsoft 365 or similar Cabling and Networking, including switches. Hosted Telephony Solutions. Routers and Firewalls such as WatchGuard. Virtual & On-Prem servers As you will be working as part of a team and will be in regular contact with my clients growing customer base then your communications, both written and verbal must be very strong. This is an excellent opportunity to join a company that would be able to offer further career opportunities along with some excellent training opportunities. To apply, please send your CV to (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. Role Overview The Data Centre Engineer is responsible for the delivery of Data Centre Engineering and Implementation projects and providing technical support for TP ICAP Global Datacentre Infrastructure. As part of a Global Core Infrastructure Engineering & OPS team, the successful candidate will be a strong technical lead with excellent troubleshooting skills. The individual is responsible for developing partnerships with other teams and managing the performance of external vendors. Role Responsibilities Translate requirements from network and platform architects and engineers into specific deployment plans. Ensuring design plans are implemented accurately and efficiently. Responsible for managing datacenter hardware assets and engaging vendor's repairs and escalations. Strong knowledge of specifications of cages, PDUs, switches, routers and other network gears, power management and cost analysis, fiber types, cross-connects, cable wiring. Hans-on experience of Cisco UCS blades and HP rackmounts, and storage are big plus. Responsible for day-to-day DC management including monitoring and ensuring design plans are implemented accurately and efficiently. Work with internal/external group (telecoms, equipment vendors, NOC, customers) to assist with installation, troubleshooting, and repairs/replacements. Complete tasks required to maintain service levels and availability of all site features and functions. Contribute to knowledge sharing by maintaining accurate documentation and KB sharing. Experience / Competences Essential Strong knowledge of power management, fiber types, cross-connects, cable wiring. Strong understanding of a broad range of technical skills in IT Infrastructure including network, servers, and storages, services. Strong knowledge of Datacenter management tools and asset management. Ability to complete tasks and projects with tight deadlines. Proven problem-solving skills with an emphasis on quick problem resolution. Ability to work on many tasks simultaneously in a high-pressure environment. Robust appreciation of the impact and risk of changes in a business-critical environment. Eager to learn and to 'roll up sleeves' in a busy environment. Strong communication and interpersonal skills and a proven ability to articulate technology solutions and challenges. Demonstrate evidence of well written documentation covering design and run-books. Complex service delivery experience, preferably in a Multi-Vendor environment. A pro-active approach to Service Management, focus on preventative to reactive support. Shift left Continuous Improvement approach. Demonstrable experience as a senior datacenter OPS engineer within enterprise environment. Knowledge and experience of ITIL working practices, including change management Desired Shell or other scripts skill Experience working in Financial Services, either directly or through a service provider Knowledge and experience of ITIL working practices, including change management Educated to degree level in a technical discipline, or equivalent experience Cisco Datacenter as a service training or certification ITIL Foundation Not The Perfect Fit? Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us. Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location UK - 135 Bishopsgate - London
May 01, 2024
Full time
The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. Role Overview The Data Centre Engineer is responsible for the delivery of Data Centre Engineering and Implementation projects and providing technical support for TP ICAP Global Datacentre Infrastructure. As part of a Global Core Infrastructure Engineering & OPS team, the successful candidate will be a strong technical lead with excellent troubleshooting skills. The individual is responsible for developing partnerships with other teams and managing the performance of external vendors. Role Responsibilities Translate requirements from network and platform architects and engineers into specific deployment plans. Ensuring design plans are implemented accurately and efficiently. Responsible for managing datacenter hardware assets and engaging vendor's repairs and escalations. Strong knowledge of specifications of cages, PDUs, switches, routers and other network gears, power management and cost analysis, fiber types, cross-connects, cable wiring. Hans-on experience of Cisco UCS blades and HP rackmounts, and storage are big plus. Responsible for day-to-day DC management including monitoring and ensuring design plans are implemented accurately and efficiently. Work with internal/external group (telecoms, equipment vendors, NOC, customers) to assist with installation, troubleshooting, and repairs/replacements. Complete tasks required to maintain service levels and availability of all site features and functions. Contribute to knowledge sharing by maintaining accurate documentation and KB sharing. Experience / Competences Essential Strong knowledge of power management, fiber types, cross-connects, cable wiring. Strong understanding of a broad range of technical skills in IT Infrastructure including network, servers, and storages, services. Strong knowledge of Datacenter management tools and asset management. Ability to complete tasks and projects with tight deadlines. Proven problem-solving skills with an emphasis on quick problem resolution. Ability to work on many tasks simultaneously in a high-pressure environment. Robust appreciation of the impact and risk of changes in a business-critical environment. Eager to learn and to 'roll up sleeves' in a busy environment. Strong communication and interpersonal skills and a proven ability to articulate technology solutions and challenges. Demonstrate evidence of well written documentation covering design and run-books. Complex service delivery experience, preferably in a Multi-Vendor environment. A pro-active approach to Service Management, focus on preventative to reactive support. Shift left Continuous Improvement approach. Demonstrable experience as a senior datacenter OPS engineer within enterprise environment. Knowledge and experience of ITIL working practices, including change management Desired Shell or other scripts skill Experience working in Financial Services, either directly or through a service provider Knowledge and experience of ITIL working practices, including change management Educated to degree level in a technical discipline, or equivalent experience Cisco Datacenter as a service training or certification ITIL Foundation Not The Perfect Fit? Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us. Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location UK - 135 Bishopsgate - London