Are you an administrator or customer service professional from an IT / telecoms / technology industry OR a Provisioning expert? Our client is looking for a Provisioning Coordinator. This business is an award-winning internet provider who have been helping the private and public sector for many years stay connected, stay safe and grow online. We are now looking for someone to cover maternity leave of 1 year. This role could become permanent after the year is completed as the growth in the business warrants this role being available moving forward, due to expansion. The team is busy, well established and you well be provided with excellent training. Responsibilities Review 'best price' before purchasing equipment through our suppliers. Order equipment that is required for customer orders and internal purposes. Liaise with other departments to ensure all equipment is ordered in a timely manner. Track the equipment order and ensuring that the delivery was successful. Organise the return of unwanted, unused, or faulty equipment. Confidently interact with our suppliers and their respective escalation teams to ensure that services are delivered to agreed or published timescales. Answer the phone within the agreed target time and as a minimum, meet any agreed personal call targets. Chase, update and follow through to completion all orders, including escalations in a timely manner. Completion of all tasks in queue by the end of the day and ensuring any handover is presented in plenty of time for colleagues to keep on top of tasks. Update the Provisioning Manager on any provisioning orders being escalated or potential issues. Essential Requirements Calm and organised to ensure workloads are managed effectively. A keen eye for detail due to nature of dealing with customer requirements. Demonstrate willingness to learn new skills and continually develop oneself. Excellent communications skills both verbal and written. Good telephone manner. Accurate numeracy, written and data entry skills. Quick and logical thinker. Customer Service focused. Actively contribute to ensuring an efficient and cohesive team effort. Ability to work within a team and equally able to manage your time effectively to the benefit of the team. Proficiency in: MS Excel or similar (collating lists, sorting, filtering, providing summaries and meaningful reports) MS Word or similar (creating and maintaining procedures and manuals about how the department runs) There are great benefits working with this client and brilliant training, along with the opportunity to progress and develop. For more information about this role, please apply today.
May 15, 2024
Full time
Are you an administrator or customer service professional from an IT / telecoms / technology industry OR a Provisioning expert? Our client is looking for a Provisioning Coordinator. This business is an award-winning internet provider who have been helping the private and public sector for many years stay connected, stay safe and grow online. We are now looking for someone to cover maternity leave of 1 year. This role could become permanent after the year is completed as the growth in the business warrants this role being available moving forward, due to expansion. The team is busy, well established and you well be provided with excellent training. Responsibilities Review 'best price' before purchasing equipment through our suppliers. Order equipment that is required for customer orders and internal purposes. Liaise with other departments to ensure all equipment is ordered in a timely manner. Track the equipment order and ensuring that the delivery was successful. Organise the return of unwanted, unused, or faulty equipment. Confidently interact with our suppliers and their respective escalation teams to ensure that services are delivered to agreed or published timescales. Answer the phone within the agreed target time and as a minimum, meet any agreed personal call targets. Chase, update and follow through to completion all orders, including escalations in a timely manner. Completion of all tasks in queue by the end of the day and ensuring any handover is presented in plenty of time for colleagues to keep on top of tasks. Update the Provisioning Manager on any provisioning orders being escalated or potential issues. Essential Requirements Calm and organised to ensure workloads are managed effectively. A keen eye for detail due to nature of dealing with customer requirements. Demonstrate willingness to learn new skills and continually develop oneself. Excellent communications skills both verbal and written. Good telephone manner. Accurate numeracy, written and data entry skills. Quick and logical thinker. Customer Service focused. Actively contribute to ensuring an efficient and cohesive team effort. Ability to work within a team and equally able to manage your time effectively to the benefit of the team. Proficiency in: MS Excel or similar (collating lists, sorting, filtering, providing summaries and meaningful reports) MS Word or similar (creating and maintaining procedures and manuals about how the department runs) There are great benefits working with this client and brilliant training, along with the opportunity to progress and develop. For more information about this role, please apply today.
Location : Three Legged Cross Salary: Up to £25k doe Benefits: 23 days hols rising to 25 plus Bank Holidays, Free Parking PLEASE NOTE, YOU MUST DRIVE FOR THIS ROLE My client is now seeking an Operations Co-Ordinator to work in their well established and respected business. Operating across Dorset and Hampshire, they have a lot of active customers and work within the Telecoms/IT/Technology sector. Now growing their team, they are looking for an Operations Co-ordinator who has excellent communication skills and ideally some IT/Technology/helpdesk experience, although this is not essential. Job Description The Operations Co-ordinator role is primarily focused on co-ordinating the engineering and provisioning teams who provision, install and support their solutions and services. The Co-ordinator works closely with the Operations Manager, who manages these teams and the department as a whole. The engineering team is made up of helpdesk and field engineers with varying skills and expertise within. The team delivers both proactive setup/installations, and the ongoing, more reactive support of those products and services. The provisioning team similarly has proactive and reactive elements, managing services orders and also assisting the helpdesk in resolving faults/requests raised on those services Customer orders and support requests are both managed on a CRM system with ticketing and project management functionality. Dispatching these tickets and projects to staff as well as scheduling them are the key functions of the role, liaising heavily with staff and customers to do so effectively. Ongoing monitoring and management of the overall workload which is a constant moving picture is also a vital part of the role, to best organize, utilize and adapt resources to deliver excellent service to our customers. This role would suit someone with:- Good IT skills Ideally, have used a CRM system Have superb organisational skills Be a strong administrator Be good with people Be wiling to learn in a fast paced environment Requirement: No formal qualifications are required, however, experience in a similar role and technical knowledge is desired. You must be confident, professional and a logical critical thinker. You will also be calm and collected under pressure and comfortable in a fast-paced environment, where there is a dynamic, ever-changing picture. With an analytical and strong problem-solving skills to find the most effective way to utilize the available resources, to maximise the quality and efficiency of service delivery Strong communication skills are critical, to constantly liaise with colleagues, customers, and suppliers to co-ordinate the jobs, tickets and the department as a whole to run effectively, efficiently and most importantly to deliver excellent customer service! This role would suit anyone working in IT, Telecoms or the Technology sector may be as helpdesk, 1st line or 2nd line operators, Customer Service Administrators, network Administrators, Technical Administrators or similar.
May 15, 2024
Full time
Location : Three Legged Cross Salary: Up to £25k doe Benefits: 23 days hols rising to 25 plus Bank Holidays, Free Parking PLEASE NOTE, YOU MUST DRIVE FOR THIS ROLE My client is now seeking an Operations Co-Ordinator to work in their well established and respected business. Operating across Dorset and Hampshire, they have a lot of active customers and work within the Telecoms/IT/Technology sector. Now growing their team, they are looking for an Operations Co-ordinator who has excellent communication skills and ideally some IT/Technology/helpdesk experience, although this is not essential. Job Description The Operations Co-ordinator role is primarily focused on co-ordinating the engineering and provisioning teams who provision, install and support their solutions and services. The Co-ordinator works closely with the Operations Manager, who manages these teams and the department as a whole. The engineering team is made up of helpdesk and field engineers with varying skills and expertise within. The team delivers both proactive setup/installations, and the ongoing, more reactive support of those products and services. The provisioning team similarly has proactive and reactive elements, managing services orders and also assisting the helpdesk in resolving faults/requests raised on those services Customer orders and support requests are both managed on a CRM system with ticketing and project management functionality. Dispatching these tickets and projects to staff as well as scheduling them are the key functions of the role, liaising heavily with staff and customers to do so effectively. Ongoing monitoring and management of the overall workload which is a constant moving picture is also a vital part of the role, to best organize, utilize and adapt resources to deliver excellent service to our customers. This role would suit someone with:- Good IT skills Ideally, have used a CRM system Have superb organisational skills Be a strong administrator Be good with people Be wiling to learn in a fast paced environment Requirement: No formal qualifications are required, however, experience in a similar role and technical knowledge is desired. You must be confident, professional and a logical critical thinker. You will also be calm and collected under pressure and comfortable in a fast-paced environment, where there is a dynamic, ever-changing picture. With an analytical and strong problem-solving skills to find the most effective way to utilize the available resources, to maximise the quality and efficiency of service delivery Strong communication skills are critical, to constantly liaise with colleagues, customers, and suppliers to co-ordinate the jobs, tickets and the department as a whole to run effectively, efficiently and most importantly to deliver excellent customer service! This role would suit anyone working in IT, Telecoms or the Technology sector may be as helpdesk, 1st line or 2nd line operators, Customer Service Administrators, network Administrators, Technical Administrators or similar.
In Technology Group
Hemel Hempstead, Hertfordshire
Role: Telecoms Service Coordinator Location: Hemel Hempstead Salary: 40,000 DOE Are you a meticulous multitasker with a passion for seamless communication solutions? We're seeking a Telecoms Service Coordinator to join a dynamic team and drive excellence in service provision. This role involves working closely with various departments to ensure the timely and accurate setup of services, resolving any provisioning issues, and maintaining communication with customers throughout the provisioning process. Key Responsibilities: Provisioning: Coordinate the provisioning process for telecom services, ensuring timely setup and activation according to client specifications. Order Management : Manage incoming service orders, liaising with internal teams and external vendors to facilitate smooth order processing and fulfilment. Record Keeping : Maintain accurate records of service orders, activations, and customer communications to ensure comprehensive documentation and compliance with regulatory requirements. Troubleshooting: Identify and resolve order issues promptly, collaborating with technical teams to troubleshoot and mitigate any service disruptions or discrepancies. Service Activation : Oversee the activation process for telecom services, ensuring seamless deployment and adherence to quality standards. Report Writing : Prepare detailed reports on service provisioning, order status, and performance metrics to track progress, identify trends, and facilitate informed decision-making. Requirements: Proven experience in a service coordination role, with expertise in provisioning & order management. Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously in a fast-paced environment. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders. Proficiency in report generation, maintenance and data analysis. Knowledge of telecom industry standards, regulations, and best practices is beneficial. Benefits Employee ownership bonuses Uncapped commission Excellent training programmes Pension and healthcare If you are skilled in provisioning and service coordination and looking for a new challenge than this could be the role for you! Please apply with an up to date CV to be considered. Jordan com In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 10, 2024
Full time
Role: Telecoms Service Coordinator Location: Hemel Hempstead Salary: 40,000 DOE Are you a meticulous multitasker with a passion for seamless communication solutions? We're seeking a Telecoms Service Coordinator to join a dynamic team and drive excellence in service provision. This role involves working closely with various departments to ensure the timely and accurate setup of services, resolving any provisioning issues, and maintaining communication with customers throughout the provisioning process. Key Responsibilities: Provisioning: Coordinate the provisioning process for telecom services, ensuring timely setup and activation according to client specifications. Order Management : Manage incoming service orders, liaising with internal teams and external vendors to facilitate smooth order processing and fulfilment. Record Keeping : Maintain accurate records of service orders, activations, and customer communications to ensure comprehensive documentation and compliance with regulatory requirements. Troubleshooting: Identify and resolve order issues promptly, collaborating with technical teams to troubleshoot and mitigate any service disruptions or discrepancies. Service Activation : Oversee the activation process for telecom services, ensuring seamless deployment and adherence to quality standards. Report Writing : Prepare detailed reports on service provisioning, order status, and performance metrics to track progress, identify trends, and facilitate informed decision-making. Requirements: Proven experience in a service coordination role, with expertise in provisioning & order management. Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously in a fast-paced environment. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders. Proficiency in report generation, maintenance and data analysis. Knowledge of telecom industry standards, regulations, and best practices is beneficial. Benefits Employee ownership bonuses Uncapped commission Excellent training programmes Pension and healthcare If you are skilled in provisioning and service coordination and looking for a new challenge than this could be the role for you! Please apply with an up to date CV to be considered. Jordan com In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Are you a confident, enthusiastic and ambitious quick thinker with a high drive to succeed in a fast-paced growing Telecommunications company? This is an excellent opportunity for a skilled Field / Remote Sales Executive to join the South's leading business supplier of Telecoms, IT, Cloud & Technology solutions. All B2B Sales and Account Management backgrounds are welcome. Full training, excellent earning potential and great company benefits are just a few of the things on offer with this opportunity. Role Info: Sales Executive Field Based / Remote Working (2 visits to Worthing HQ per month) £35,000 - £40,000 Base - £70,000 OTE Plus OTE and Car Allowance & Benefits Company: Pioneers in the UK telecommunications and office technology industry Our Mission: Helping businesses scale and implement telecommunication and IT technology to increase productivity and reduce costs. About us: We are proud to be widely known as a leading supplier of Telephony, IT & Tech solutions across the UK & Europe with a history dating back to 1994. We offer our products & services to a wide spectrum of customers, ranging from SMEs to multi-national organisations. We ensure that our clients receive the highest level of service through our project approach, from discovering an organisation s unique requirements to delivering innovative business outcomes which are synonymous with our brand. We invest in our staff with unrivalled experience and skill sets, enabling us to deliver outstanding service, they put us on top! The Sales Executive Opportunity: We are looking for passionate and driven Sales People to join our successful team based in Sussex. You will be provided with leads but also have the opportunity to self generate leads as well. You will organise to visit customers on site and promote and sell our portfolio of products. Most of your role will be working in the field and from home, however you will be expected to attend the offices a few times a month for meetings and training as and when required. In this challenging and demanding role, we offer full training and excellent earning potential with great company benefits. Key Responsibilities: + Planning and calling new prospects and developing new opportunities + Scheduling and attending meetings with decision-makers + Delivering presentations online and face-to-face + Maintaining clear customer records on company CRM + Listening to customer requirements and creating detailed proposal documents + Meeting or exceeding personal sales targets + Working closely with various departments within the company to ensure the smooth delivery of projects and installations + Full product training, we will support you to learn and develop your knowledge of our Telecoms products and give you the confidence to provide customers with account management service and consultative sales processes About you: + Prior experience in B2B sales is a must (minimum 3 years) + Solid experience within the telecoms sector + A high degree of self-motivation, ambition, and energy + Excellent communication skills + A positive, confident, and determined approach + Ability to build strong client relationships + Skills to work both independently and as part of a team + Resilience and the ability to cope with rejection + Capability to flourish in a competitive environment + Good level of numeracy + Excellent presentation skills + Microsoft 365 competency + Full UK Driving License + Right to work in the UK Nice to haves: + Competent on Microsoft Office + Knowledge of CRM (Autotask) + Knowledge of Unified Communications Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Business Development Manager, Account Manager, Sales Representative, Sales Consultant, Sales Specialist, Account Executive, Sales Advisor, Sales Coordinator, Sales Manager, Territory Manager, Key Account Manager, Inside Sales Representative, Outside Sales Representative, Business Development Executive, Telecommunications, Cloud Tech, IT Sales, Telecoms Sales. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
May 10, 2024
Full time
Are you a confident, enthusiastic and ambitious quick thinker with a high drive to succeed in a fast-paced growing Telecommunications company? This is an excellent opportunity for a skilled Field / Remote Sales Executive to join the South's leading business supplier of Telecoms, IT, Cloud & Technology solutions. All B2B Sales and Account Management backgrounds are welcome. Full training, excellent earning potential and great company benefits are just a few of the things on offer with this opportunity. Role Info: Sales Executive Field Based / Remote Working (2 visits to Worthing HQ per month) £35,000 - £40,000 Base - £70,000 OTE Plus OTE and Car Allowance & Benefits Company: Pioneers in the UK telecommunications and office technology industry Our Mission: Helping businesses scale and implement telecommunication and IT technology to increase productivity and reduce costs. About us: We are proud to be widely known as a leading supplier of Telephony, IT & Tech solutions across the UK & Europe with a history dating back to 1994. We offer our products & services to a wide spectrum of customers, ranging from SMEs to multi-national organisations. We ensure that our clients receive the highest level of service through our project approach, from discovering an organisation s unique requirements to delivering innovative business outcomes which are synonymous with our brand. We invest in our staff with unrivalled experience and skill sets, enabling us to deliver outstanding service, they put us on top! The Sales Executive Opportunity: We are looking for passionate and driven Sales People to join our successful team based in Sussex. You will be provided with leads but also have the opportunity to self generate leads as well. You will organise to visit customers on site and promote and sell our portfolio of products. Most of your role will be working in the field and from home, however you will be expected to attend the offices a few times a month for meetings and training as and when required. In this challenging and demanding role, we offer full training and excellent earning potential with great company benefits. Key Responsibilities: + Planning and calling new prospects and developing new opportunities + Scheduling and attending meetings with decision-makers + Delivering presentations online and face-to-face + Maintaining clear customer records on company CRM + Listening to customer requirements and creating detailed proposal documents + Meeting or exceeding personal sales targets + Working closely with various departments within the company to ensure the smooth delivery of projects and installations + Full product training, we will support you to learn and develop your knowledge of our Telecoms products and give you the confidence to provide customers with account management service and consultative sales processes About you: + Prior experience in B2B sales is a must (minimum 3 years) + Solid experience within the telecoms sector + A high degree of self-motivation, ambition, and energy + Excellent communication skills + A positive, confident, and determined approach + Ability to build strong client relationships + Skills to work both independently and as part of a team + Resilience and the ability to cope with rejection + Capability to flourish in a competitive environment + Good level of numeracy + Excellent presentation skills + Microsoft 365 competency + Full UK Driving License + Right to work in the UK Nice to haves: + Competent on Microsoft Office + Knowledge of CRM (Autotask) + Knowledge of Unified Communications Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Business Development Manager, Account Manager, Sales Representative, Sales Consultant, Sales Specialist, Account Executive, Sales Advisor, Sales Coordinator, Sales Manager, Territory Manager, Key Account Manager, Inside Sales Representative, Outside Sales Representative, Business Development Executive, Telecommunications, Cloud Tech, IT Sales, Telecoms Sales. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Are you a confident, enthusiastic and ambitious quick thinker with a high drive to succeed in a fast-paced growing Telecommunications company? This is an excellent opportunity for a skilled Field / Remote Sales Executive to join the South's leading business supplier of Telecoms, IT, Cloud & Technology solutions. All B2B Sales and Account Management backgrounds are welcome. Full training, excellent earning potential and great company benefits are just a few of the things on offer with this opportunity. Role Info: Sales Executive Field Based / Remote Working (2 visits to Worthing HQ per month) £35,000 - £40,000 Base - £70,000 OTE Plus OTE and Car Allowance & Benefits Company: Pioneers in the UK telecommunications and office technology industry Our Mission: Helping businesses scale and implement telecommunication and IT technology to increase productivity and reduce costs. About us: We are proud to be widely known as a leading supplier of Telephony, IT & Tech solutions across the UK & Europe with a history dating back to 1994. We offer our products & services to a wide spectrum of customers, ranging from SMEs to multi-national organisations. We ensure that our clients receive the highest level of service through our project approach, from discovering an organisation s unique requirements to delivering innovative business outcomes which are synonymous with our brand. We invest in our staff with unrivalled experience and skill sets, enabling us to deliver outstanding service, they put us on top! The Sales Executive Opportunity: We are looking for passionate and driven Sales People to join our successful team based in Sussex. You will be provided with leads but also have the opportunity to self generate leads as well. You will organise to visit customers on site and promote and sell our portfolio of products. Most of your role will be working in the field and from home, however you will be expected to attend the offices a few times a month for meetings and training as and when required. In this challenging and demanding role, we offer full training and excellent earning potential with great company benefits. Key Responsibilities: + Planning and calling new prospects and developing new opportunities + Scheduling and attending meetings with decision-makers + Delivering presentations online and face-to-face + Maintaining clear customer records on company CRM + Listening to customer requirements and creating detailed proposal documents + Meeting or exceeding personal sales targets + Working closely with various departments within the company to ensure the smooth delivery of projects and installations + Full product training, we will support you to learn and develop your knowledge of our Telecoms products and give you the confidence to provide customers with account management service and consultative sales processes About you: + Prior experience in B2B sales is a must (minimum 3 years) + Solid experience within the telecoms sector + A high degree of self-motivation, ambition, and energy + Excellent communication skills + A positive, confident, and determined approach + Ability to build strong client relationships + Skills to work both independently and as part of a team + Resilience and the ability to cope with rejection + Capability to flourish in a competitive environment + Good level of numeracy + Excellent presentation skills + Microsoft 365 competency + Full UK Driving License + Right to work in the UK Nice to haves: + Competent on Microsoft Office + Knowledge of CRM (Autotask) + Knowledge of Unified Communications Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Business Development Manager, Account Manager, Sales Representative, Sales Consultant, Sales Specialist, Account Executive, Sales Advisor, Sales Coordinator, Sales Manager, Territory Manager, Key Account Manager, Inside Sales Representative, Outside Sales Representative, Business Development Executive, Telecommunications, Cloud Tech, IT Sales, Telecoms Sales. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
May 10, 2024
Full time
Are you a confident, enthusiastic and ambitious quick thinker with a high drive to succeed in a fast-paced growing Telecommunications company? This is an excellent opportunity for a skilled Field / Remote Sales Executive to join the South's leading business supplier of Telecoms, IT, Cloud & Technology solutions. All B2B Sales and Account Management backgrounds are welcome. Full training, excellent earning potential and great company benefits are just a few of the things on offer with this opportunity. Role Info: Sales Executive Field Based / Remote Working (2 visits to Worthing HQ per month) £35,000 - £40,000 Base - £70,000 OTE Plus OTE and Car Allowance & Benefits Company: Pioneers in the UK telecommunications and office technology industry Our Mission: Helping businesses scale and implement telecommunication and IT technology to increase productivity and reduce costs. About us: We are proud to be widely known as a leading supplier of Telephony, IT & Tech solutions across the UK & Europe with a history dating back to 1994. We offer our products & services to a wide spectrum of customers, ranging from SMEs to multi-national organisations. We ensure that our clients receive the highest level of service through our project approach, from discovering an organisation s unique requirements to delivering innovative business outcomes which are synonymous with our brand. We invest in our staff with unrivalled experience and skill sets, enabling us to deliver outstanding service, they put us on top! The Sales Executive Opportunity: We are looking for passionate and driven Sales People to join our successful team based in Sussex. You will be provided with leads but also have the opportunity to self generate leads as well. You will organise to visit customers on site and promote and sell our portfolio of products. Most of your role will be working in the field and from home, however you will be expected to attend the offices a few times a month for meetings and training as and when required. In this challenging and demanding role, we offer full training and excellent earning potential with great company benefits. Key Responsibilities: + Planning and calling new prospects and developing new opportunities + Scheduling and attending meetings with decision-makers + Delivering presentations online and face-to-face + Maintaining clear customer records on company CRM + Listening to customer requirements and creating detailed proposal documents + Meeting or exceeding personal sales targets + Working closely with various departments within the company to ensure the smooth delivery of projects and installations + Full product training, we will support you to learn and develop your knowledge of our Telecoms products and give you the confidence to provide customers with account management service and consultative sales processes About you: + Prior experience in B2B sales is a must (minimum 3 years) + Solid experience within the telecoms sector + A high degree of self-motivation, ambition, and energy + Excellent communication skills + A positive, confident, and determined approach + Ability to build strong client relationships + Skills to work both independently and as part of a team + Resilience and the ability to cope with rejection + Capability to flourish in a competitive environment + Good level of numeracy + Excellent presentation skills + Microsoft 365 competency + Full UK Driving License + Right to work in the UK Nice to haves: + Competent on Microsoft Office + Knowledge of CRM (Autotask) + Knowledge of Unified Communications Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Business Development Manager, Account Manager, Sales Representative, Sales Consultant, Sales Specialist, Account Executive, Sales Advisor, Sales Coordinator, Sales Manager, Territory Manager, Key Account Manager, Inside Sales Representative, Outside Sales Representative, Business Development Executive, Telecommunications, Cloud Tech, IT Sales, Telecoms Sales. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Are you a confident, enthusiastic and ambitious quick thinker with a high drive to succeed in a fast-paced growing Telecommunications company? This is an excellent opportunity for a skilled Field / Remote Sales Executive to join the South's leading business supplier of Telecoms, IT, Cloud & Technology solutions. All B2B Sales and Account Management backgrounds are welcome. Full training, excellent earning potential and great company benefits are just a few of the things on offer with this opportunity. Role Info: Sales Executive Field Based / Remote Working (2 visits to Worthing HQ per month) £35,000 - £40,000 Base - £70,000 OTE Plus OTE and Car Allowance & Benefits Company: Pioneers in the UK telecommunications and office technology industry Our Mission: Helping businesses scale and implement telecommunication and IT technology to increase productivity and reduce costs. About us: We are proud to be widely known as a leading supplier of Telephony, IT & Tech solutions across the UK & Europe with a history dating back to 1994. We offer our products & services to a wide spectrum of customers, ranging from SMEs to multi-national organisations. We ensure that our clients receive the highest level of service through our project approach, from discovering an organisation s unique requirements to delivering innovative business outcomes which are synonymous with our brand. We invest in our staff with unrivalled experience and skill sets, enabling us to deliver outstanding service, they put us on top! The Sales Executive Opportunity: We are looking for passionate and driven Sales People to join our successful team based in Sussex. You will be provided with leads but also have the opportunity to self generate leads as well. You will organise to visit customers on site and promote and sell our portfolio of products. Most of your role will be working in the field and from home, however you will be expected to attend the offices a few times a month for meetings and training as and when required. In this challenging and demanding role, we offer full training and excellent earning potential with great company benefits. Key Responsibilities: + Planning and calling new prospects and developing new opportunities + Scheduling and attending meetings with decision-makers + Delivering presentations online and face-to-face + Maintaining clear customer records on company CRM + Listening to customer requirements and creating detailed proposal documents + Meeting or exceeding personal sales targets + Working closely with various departments within the company to ensure the smooth delivery of projects and installations + Full product training, we will support you to learn and develop your knowledge of our Telecoms products and give you the confidence to provide customers with account management service and consultative sales processes About you: + Prior experience in B2B sales is a must (minimum 3 years) + Solid experience within the telecoms sector + A high degree of self-motivation, ambition, and energy + Excellent communication skills + A positive, confident, and determined approach + Ability to build strong client relationships + Skills to work both independently and as part of a team + Resilience and the ability to cope with rejection + Capability to flourish in a competitive environment + Good level of numeracy + Excellent presentation skills + Microsoft 365 competency + Full UK Driving License + Right to work in the UK Nice to haves: + Competent on Microsoft Office + Knowledge of CRM (Autotask) + Knowledge of Unified Communications Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Business Development Manager, Account Manager, Sales Representative, Sales Consultant, Sales Specialist, Account Executive, Sales Advisor, Sales Coordinator, Sales Manager, Territory Manager, Key Account Manager, Inside Sales Representative, Outside Sales Representative, Business Development Executive, Telecommunications, Cloud Tech, IT Sales, Telecoms Sales. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
May 10, 2024
Full time
Are you a confident, enthusiastic and ambitious quick thinker with a high drive to succeed in a fast-paced growing Telecommunications company? This is an excellent opportunity for a skilled Field / Remote Sales Executive to join the South's leading business supplier of Telecoms, IT, Cloud & Technology solutions. All B2B Sales and Account Management backgrounds are welcome. Full training, excellent earning potential and great company benefits are just a few of the things on offer with this opportunity. Role Info: Sales Executive Field Based / Remote Working (2 visits to Worthing HQ per month) £35,000 - £40,000 Base - £70,000 OTE Plus OTE and Car Allowance & Benefits Company: Pioneers in the UK telecommunications and office technology industry Our Mission: Helping businesses scale and implement telecommunication and IT technology to increase productivity and reduce costs. About us: We are proud to be widely known as a leading supplier of Telephony, IT & Tech solutions across the UK & Europe with a history dating back to 1994. We offer our products & services to a wide spectrum of customers, ranging from SMEs to multi-national organisations. We ensure that our clients receive the highest level of service through our project approach, from discovering an organisation s unique requirements to delivering innovative business outcomes which are synonymous with our brand. We invest in our staff with unrivalled experience and skill sets, enabling us to deliver outstanding service, they put us on top! The Sales Executive Opportunity: We are looking for passionate and driven Sales People to join our successful team based in Sussex. You will be provided with leads but also have the opportunity to self generate leads as well. You will organise to visit customers on site and promote and sell our portfolio of products. Most of your role will be working in the field and from home, however you will be expected to attend the offices a few times a month for meetings and training as and when required. In this challenging and demanding role, we offer full training and excellent earning potential with great company benefits. Key Responsibilities: + Planning and calling new prospects and developing new opportunities + Scheduling and attending meetings with decision-makers + Delivering presentations online and face-to-face + Maintaining clear customer records on company CRM + Listening to customer requirements and creating detailed proposal documents + Meeting or exceeding personal sales targets + Working closely with various departments within the company to ensure the smooth delivery of projects and installations + Full product training, we will support you to learn and develop your knowledge of our Telecoms products and give you the confidence to provide customers with account management service and consultative sales processes About you: + Prior experience in B2B sales is a must (minimum 3 years) + Solid experience within the telecoms sector + A high degree of self-motivation, ambition, and energy + Excellent communication skills + A positive, confident, and determined approach + Ability to build strong client relationships + Skills to work both independently and as part of a team + Resilience and the ability to cope with rejection + Capability to flourish in a competitive environment + Good level of numeracy + Excellent presentation skills + Microsoft 365 competency + Full UK Driving License + Right to work in the UK Nice to haves: + Competent on Microsoft Office + Knowledge of CRM (Autotask) + Knowledge of Unified Communications Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Business Development Manager, Account Manager, Sales Representative, Sales Consultant, Sales Specialist, Account Executive, Sales Advisor, Sales Coordinator, Sales Manager, Territory Manager, Key Account Manager, Inside Sales Representative, Outside Sales Representative, Business Development Executive, Telecommunications, Cloud Tech, IT Sales, Telecoms Sales. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Founded in 2004, we are a forward thinking, ambitious Telecoms and IT provider, based on the South Coast. Over the last 16 years, The Focus Group have grown to over 500 staff and a business with annual revenues exceeding £60m. We opened our new state of the art Head Office in Shoreham-By-Sea, July 2019. Our brand-new HQ has proven to be a positive, fun and productive environment for our workforce. With the contemporary interior design, break-out areas, roof top terrace, games room and 'The Hut', our in-house canteen, employees are thriving in their jobs and having fun! Now a top 100 UK company to work for and a top 10 Telecom business, we are looking for a manager role that is critical to the business. This role is to ensure the effective and efficient running of the Engineering Logistics team, currently 7 employees. This role incorporates our Remote and Field Engineering capabilities across the Group and works closely with our Head of Engineering to facilitate cost effective methods of delivery across the country whilst maintaining high standards of Customer Service. Principal Responsibilities: Working closely with the Head of Engineering and Head of Service Delivery, oversee the Coordination of the Field and Desk Engineers across the Group Manage the team and their progression and reviews. Ensuring Engineers are dispatched efficiently in conjunction with skill set and geographic location, where applicable. Assist in on boarding companies into the Focus Family from an acquisitions process, including aligning Engineering resources and pricing. Monitor, track and report on Delivery to Target performance within the Engineering Team. Working closely with our Purchasing Coordinator, highlight any future stock requirements ensuring Supplier issues and concerns are highlighted. Assist in the planning and roll out of Programmes and Multi Product Projects. Identify role responsibilities within the team and ensure it is structured to facilitate the delivery of service to our Engineers across the Group. Planning and Installations input into Service Delivery Operational Performance. Working with our Head of Engineering, manage our 3rd party contractor book and ensure the quality of their installs is tracked and upheld. Essential Skills and Experience: Calm and organised to ensure workloads are managed effectively - it gets busy and challenges arise. Must be able to think strategically whilst also keeping a close eye on the here and now. Solid knowledge of locations across the UK - we need to know where we are sending engineers, their most efficient route or where to call upon 3rd party companies based on location. Confident when speaking to developers and 3rd Excellent communications skills both verbal and written. Accurate numeracy, written and data entry skills. Proficiency in: MS Excel or similar (collating lists, sorting, filtering, providing summaries and meaningful reports) MS Word or similar (creating and maintaining procedures and manuals about how the department runs) We offer lots of opportunities to develop and further our employee's careers offering training and personal development plans. We are a very sociable Company and regularly hold events such as Pub Quizzes, Sports Events, Awards Ceremonies and many more. We will continue to grow as a Company which will create exciting opportunities for employees of Focus Group. If you can demonstrate the skills required above, please apply on-line today
Nov 04, 2021
Full time
Founded in 2004, we are a forward thinking, ambitious Telecoms and IT provider, based on the South Coast. Over the last 16 years, The Focus Group have grown to over 500 staff and a business with annual revenues exceeding £60m. We opened our new state of the art Head Office in Shoreham-By-Sea, July 2019. Our brand-new HQ has proven to be a positive, fun and productive environment for our workforce. With the contemporary interior design, break-out areas, roof top terrace, games room and 'The Hut', our in-house canteen, employees are thriving in their jobs and having fun! Now a top 100 UK company to work for and a top 10 Telecom business, we are looking for a manager role that is critical to the business. This role is to ensure the effective and efficient running of the Engineering Logistics team, currently 7 employees. This role incorporates our Remote and Field Engineering capabilities across the Group and works closely with our Head of Engineering to facilitate cost effective methods of delivery across the country whilst maintaining high standards of Customer Service. Principal Responsibilities: Working closely with the Head of Engineering and Head of Service Delivery, oversee the Coordination of the Field and Desk Engineers across the Group Manage the team and their progression and reviews. Ensuring Engineers are dispatched efficiently in conjunction with skill set and geographic location, where applicable. Assist in on boarding companies into the Focus Family from an acquisitions process, including aligning Engineering resources and pricing. Monitor, track and report on Delivery to Target performance within the Engineering Team. Working closely with our Purchasing Coordinator, highlight any future stock requirements ensuring Supplier issues and concerns are highlighted. Assist in the planning and roll out of Programmes and Multi Product Projects. Identify role responsibilities within the team and ensure it is structured to facilitate the delivery of service to our Engineers across the Group. Planning and Installations input into Service Delivery Operational Performance. Working with our Head of Engineering, manage our 3rd party contractor book and ensure the quality of their installs is tracked and upheld. Essential Skills and Experience: Calm and organised to ensure workloads are managed effectively - it gets busy and challenges arise. Must be able to think strategically whilst also keeping a close eye on the here and now. Solid knowledge of locations across the UK - we need to know where we are sending engineers, their most efficient route or where to call upon 3rd party companies based on location. Confident when speaking to developers and 3rd Excellent communications skills both verbal and written. Accurate numeracy, written and data entry skills. Proficiency in: MS Excel or similar (collating lists, sorting, filtering, providing summaries and meaningful reports) MS Word or similar (creating and maintaining procedures and manuals about how the department runs) We offer lots of opportunities to develop and further our employee's careers offering training and personal development plans. We are a very sociable Company and regularly hold events such as Pub Quizzes, Sports Events, Awards Ceremonies and many more. We will continue to grow as a Company which will create exciting opportunities for employees of Focus Group. If you can demonstrate the skills required above, please apply on-line today
Convergence Group has an exciting opportunity for a Provisioning Coordinator to join the team based in Shirley, Solihull. You will be on a full time permanent contract, with a highly competitive salary.
Provisioning Coordinator – Job Role
Ensure all orders are managed efficiently and pro-actively throughout the order lifecycle. Customer communication and supplier management are two essential skillsets within this position. This role underpins a high performance provisioning team, ensuring we can support the company strategy of being the leading supplier of data network services.
Accountabilities as our Provisioning Coordinator:
- Responsible for all administration pertaining to procurement and tracking of orders and ensuring all associated hardware required is ordered and allocated accordingly.
- Ensuring all relevant fields on internal systems are updated real time and delivery dates are accurately forecasted.
- Ensuring that customers are kept informed of progress via telephone communication, email and weekly
- reports throughout the provision of service, with any issues highlighted (eg wayleave).
- Interacting with other key departments within the company for new project requirements
- and keeping Account Managers informed of any pending issues.
- Dealing with any potential customer escalations and highlighting any issues to the relevant Account/Project Managers.
- Escalate to Suppliers and proactively chase for order progression to ensure key deliverable dates are met.
- Ensuring any excess/additional charges are approved by the customer prior to providing agreement to
- Suppliers to continue with work.
- Monitoring and running key departmental reports to maintain regular updates and chasing of key activities.
- Ensuring internal tasks to other departments are raised within SLA.
- Highlight any pricing queries back to the Project/Account manager.
- Advising Network Operations Centre of engineer installation requirements.
- Ensuring Suppliers portals are fully utilised for the purpose of ordering and obtaining order updates.
- Adhoc administration duties as and when requested by line manager.
Our ideal Provisioning Coordinator:
- Previous experience in provisioning is essential
- Experience within the telecoms industry would be advantageous
- Good attention to detail
- Customer facing with great customer services skills
- Problem ownership – seeing through to resolution
- Ability to prioritise workload
- Good communications/interpersonal skills
- Ability to work un-supervised, practical and organised with excellent time management skills
- Always seeking best practice and improvement.
- Team player
If you feel you are the right candidate for the role as our Provisioning Coordinator then please click ‘apply’ now! We’d love to hear from you
Sep 09, 2016
Convergence Group has an exciting opportunity for a Provisioning Coordinator to join the team based in Shirley, Solihull. You will be on a full time permanent contract, with a highly competitive salary.
Provisioning Coordinator – Job Role
Ensure all orders are managed efficiently and pro-actively throughout the order lifecycle. Customer communication and supplier management are two essential skillsets within this position. This role underpins a high performance provisioning team, ensuring we can support the company strategy of being the leading supplier of data network services.
Accountabilities as our Provisioning Coordinator:
- Responsible for all administration pertaining to procurement and tracking of orders and ensuring all associated hardware required is ordered and allocated accordingly.
- Ensuring all relevant fields on internal systems are updated real time and delivery dates are accurately forecasted.
- Ensuring that customers are kept informed of progress via telephone communication, email and weekly
- reports throughout the provision of service, with any issues highlighted (eg wayleave).
- Interacting with other key departments within the company for new project requirements
- and keeping Account Managers informed of any pending issues.
- Dealing with any potential customer escalations and highlighting any issues to the relevant Account/Project Managers.
- Escalate to Suppliers and proactively chase for order progression to ensure key deliverable dates are met.
- Ensuring any excess/additional charges are approved by the customer prior to providing agreement to
- Suppliers to continue with work.
- Monitoring and running key departmental reports to maintain regular updates and chasing of key activities.
- Ensuring internal tasks to other departments are raised within SLA.
- Highlight any pricing queries back to the Project/Account manager.
- Advising Network Operations Centre of engineer installation requirements.
- Ensuring Suppliers portals are fully utilised for the purpose of ordering and obtaining order updates.
- Adhoc administration duties as and when requested by line manager.
Our ideal Provisioning Coordinator:
- Previous experience in provisioning is essential
- Experience within the telecoms industry would be advantageous
- Good attention to detail
- Customer facing with great customer services skills
- Problem ownership – seeing through to resolution
- Ability to prioritise workload
- Good communications/interpersonal skills
- Ability to work un-supervised, practical and organised with excellent time management skills
- Always seeking best practice and improvement.
- Team player
If you feel you are the right candidate for the role as our Provisioning Coordinator then please click ‘apply’ now! We’d love to hear from you