Want to work for a company with great people and great progression opportunities? Look no further: The role of a 2nd Line IT Support Engineer will be to provide in-depth IT Support, managing incoming support requests via telephone & email, ensuring high standards are always provided. The ideal 2nd Line IT Engineer will ideally have experience supporting Hosted Telephony Solutions as well as general IT support. Who do this role suit? Those within a commutable distance of Southampton, Fareham, Havant. Those who are 1st line looking to move in to a 2nd Line Telco support role Those who are working in a 2nd Line Telco role, who are seeking an opportunity to further upskill. Those who are passionate, driven and keen to learn. The ideal candidate, will have experience across the following areas; Experience in Microsoft environments, Microsoft 365 or similar Cabling and Networking, including switches. Hosted Telephony Solutions. Routers and Firewalls such as WatchGuard. Virtual & On-Prem servers As you will be working as part of a team and will be in regular contact with my clients growing customer base then your communications, both written and verbal must be very strong. This is an excellent opportunity to join a company that would be able to offer further career opportunities along with some excellent training opportunities. To apply, please send your CV to (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
May 15, 2024
Full time
Want to work for a company with great people and great progression opportunities? Look no further: The role of a 2nd Line IT Support Engineer will be to provide in-depth IT Support, managing incoming support requests via telephone & email, ensuring high standards are always provided. The ideal 2nd Line IT Engineer will ideally have experience supporting Hosted Telephony Solutions as well as general IT support. Who do this role suit? Those within a commutable distance of Southampton, Fareham, Havant. Those who are 1st line looking to move in to a 2nd Line Telco support role Those who are working in a 2nd Line Telco role, who are seeking an opportunity to further upskill. Those who are passionate, driven and keen to learn. The ideal candidate, will have experience across the following areas; Experience in Microsoft environments, Microsoft 365 or similar Cabling and Networking, including switches. Hosted Telephony Solutions. Routers and Firewalls such as WatchGuard. Virtual & On-Prem servers As you will be working as part of a team and will be in regular contact with my clients growing customer base then your communications, both written and verbal must be very strong. This is an excellent opportunity to join a company that would be able to offer further career opportunities along with some excellent training opportunities. To apply, please send your CV to (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Location : Three Legged Cross Salary: Up to £25k doe Benefits: 23 days hols rising to 25 plus Bank Holidays, Free Parking PLEASE NOTE, YOU MUST DRIVE FOR THIS ROLE My client is now seeking an Operations Co-Ordinator to work in their well established and respected business. Operating across Dorset and Hampshire, they have a lot of active customers and work within the Telecoms/IT/Technology sector. Now growing their team, they are looking for an Operations Co-ordinator who has excellent communication skills and ideally some IT/Technology/helpdesk experience, although this is not essential. Job Description The Operations Co-ordinator role is primarily focused on co-ordinating the engineering and provisioning teams who provision, install and support their solutions and services. The Co-ordinator works closely with the Operations Manager, who manages these teams and the department as a whole. The engineering team is made up of helpdesk and field engineers with varying skills and expertise within. The team delivers both proactive setup/installations, and the ongoing, more reactive support of those products and services. The provisioning team similarly has proactive and reactive elements, managing services orders and also assisting the helpdesk in resolving faults/requests raised on those services Customer orders and support requests are both managed on a CRM system with ticketing and project management functionality. Dispatching these tickets and projects to staff as well as scheduling them are the key functions of the role, liaising heavily with staff and customers to do so effectively. Ongoing monitoring and management of the overall workload which is a constant moving picture is also a vital part of the role, to best organize, utilize and adapt resources to deliver excellent service to our customers. This role would suit someone with:- Good IT skills Ideally, have used a CRM system Have superb organisational skills Be a strong administrator Be good with people Be wiling to learn in a fast paced environment Requirement: No formal qualifications are required, however, experience in a similar role and technical knowledge is desired. You must be confident, professional and a logical critical thinker. You will also be calm and collected under pressure and comfortable in a fast-paced environment, where there is a dynamic, ever-changing picture. With an analytical and strong problem-solving skills to find the most effective way to utilize the available resources, to maximise the quality and efficiency of service delivery Strong communication skills are critical, to constantly liaise with colleagues, customers, and suppliers to co-ordinate the jobs, tickets and the department as a whole to run effectively, efficiently and most importantly to deliver excellent customer service! This role would suit anyone working in IT, Telecoms or the Technology sector may be as helpdesk, 1st line or 2nd line operators, Customer Service Administrators, network Administrators, Technical Administrators or similar.
May 15, 2024
Full time
Location : Three Legged Cross Salary: Up to £25k doe Benefits: 23 days hols rising to 25 plus Bank Holidays, Free Parking PLEASE NOTE, YOU MUST DRIVE FOR THIS ROLE My client is now seeking an Operations Co-Ordinator to work in their well established and respected business. Operating across Dorset and Hampshire, they have a lot of active customers and work within the Telecoms/IT/Technology sector. Now growing their team, they are looking for an Operations Co-ordinator who has excellent communication skills and ideally some IT/Technology/helpdesk experience, although this is not essential. Job Description The Operations Co-ordinator role is primarily focused on co-ordinating the engineering and provisioning teams who provision, install and support their solutions and services. The Co-ordinator works closely with the Operations Manager, who manages these teams and the department as a whole. The engineering team is made up of helpdesk and field engineers with varying skills and expertise within. The team delivers both proactive setup/installations, and the ongoing, more reactive support of those products and services. The provisioning team similarly has proactive and reactive elements, managing services orders and also assisting the helpdesk in resolving faults/requests raised on those services Customer orders and support requests are both managed on a CRM system with ticketing and project management functionality. Dispatching these tickets and projects to staff as well as scheduling them are the key functions of the role, liaising heavily with staff and customers to do so effectively. Ongoing monitoring and management of the overall workload which is a constant moving picture is also a vital part of the role, to best organize, utilize and adapt resources to deliver excellent service to our customers. This role would suit someone with:- Good IT skills Ideally, have used a CRM system Have superb organisational skills Be a strong administrator Be good with people Be wiling to learn in a fast paced environment Requirement: No formal qualifications are required, however, experience in a similar role and technical knowledge is desired. You must be confident, professional and a logical critical thinker. You will also be calm and collected under pressure and comfortable in a fast-paced environment, where there is a dynamic, ever-changing picture. With an analytical and strong problem-solving skills to find the most effective way to utilize the available resources, to maximise the quality and efficiency of service delivery Strong communication skills are critical, to constantly liaise with colleagues, customers, and suppliers to co-ordinate the jobs, tickets and the department as a whole to run effectively, efficiently and most importantly to deliver excellent customer service! This role would suit anyone working in IT, Telecoms or the Technology sector may be as helpdesk, 1st line or 2nd line operators, Customer Service Administrators, network Administrators, Technical Administrators or similar.
IT Support Engineer - Birmingham - £25,000 to £28,000. We have partnered with an organisation based within the educational sector, who specialise in Technology and Telecoms. The company are recruiting for two IT Support Engineers to join their team of 20 Engineers. The IT Support Engineer will be office based 2 days a week in the office - part of the support desk in Coleshill office and 3 days on client site - client site can be UK wide - travel will be either incorporated within the working day or paid as overtime. Whilst in the probation period (6 months) the IT Support Engineer will need to use their own car and once passed, they will be eligible for a van. The IT Support Engineer will receive mileage paid and extra pay for using their own car. Requirements of the IT Support Engineer: 2+ years 1st and 2nd line support experience Experience working with Microsoft devices - Windows server / Windows desktop, Office 365 UK driving license and a Car Happy to go through a DBS check. Strong communicator and customer facing experience. Desirable - MSP experience/ experience working in the educational sector. Responsibilities of the IT Support Engineer: Manage your own tickets. Follows SLAs and deal with all tickets in a timely manner. Provide technical support onsite and remotely. IT Support Engineer - Birmingham - £25,000 to £28,000. To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Dan Freeman , by exploring the VIQU IT Recruitment website . If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at ' VIQU IT Recruitment' on LinkedIn, and
May 14, 2024
Full time
IT Support Engineer - Birmingham - £25,000 to £28,000. We have partnered with an organisation based within the educational sector, who specialise in Technology and Telecoms. The company are recruiting for two IT Support Engineers to join their team of 20 Engineers. The IT Support Engineer will be office based 2 days a week in the office - part of the support desk in Coleshill office and 3 days on client site - client site can be UK wide - travel will be either incorporated within the working day or paid as overtime. Whilst in the probation period (6 months) the IT Support Engineer will need to use their own car and once passed, they will be eligible for a van. The IT Support Engineer will receive mileage paid and extra pay for using their own car. Requirements of the IT Support Engineer: 2+ years 1st and 2nd line support experience Experience working with Microsoft devices - Windows server / Windows desktop, Office 365 UK driving license and a Car Happy to go through a DBS check. Strong communicator and customer facing experience. Desirable - MSP experience/ experience working in the educational sector. Responsibilities of the IT Support Engineer: Manage your own tickets. Follows SLAs and deal with all tickets in a timely manner. Provide technical support onsite and remotely. IT Support Engineer - Birmingham - £25,000 to £28,000. To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Dan Freeman , by exploring the VIQU IT Recruitment website . If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at ' VIQU IT Recruitment' on LinkedIn, and
An experienced Telecoms Engineer with relevant experience is needed to join our team at IPEX, a leading telecoms provider based in Manchester, on a full-time basis. The successful candidate will be responsible for providing technical support to customers, troubleshooting and resolving technical issues, and assisting in the development of new products. The ideal candidate will have excellent communication skills, enthusiasm and self-motivation to learn new skills, and the ability to work independently and in a team environment. This is an excellent opportunity to progress your career with a well-established company! Key Responsibilities: Build strong, positive relationships with our customers and suppliers, liaising in a pleasant manner and providing clear and accurate information always Providing technical support to our Service team Troubleshoot customer issues on time Assisting with 1st, 2nd and 3rd line issues Assisting the Operations teams, provisioning and installing new systems, conducting site surveys, general site maintenance, and conducting Technical Health Checks for Customers Assist with the onboarding of new customers when required, focussing on the technical aspects including but not limited to provisioning of new phone systems, number porting, system training, creating and delivering training guides and videos with new starters Liaising with Suppliers as and when required to assist in resolving customer issues and carrying out relevant testing as per their recommendations Identify and escalate issues to the appropriate personnel Monitor customer feedback and provide solutions to improve customer experience. Able to work well on your own initiative and to demonstrate the highest levels of organisation required to meet tight deadlines The suitable candidate will need to show enthusiasm to learn, be able to use their own initiative, hold a full UK driving licence Required Experience: Relevant experience within a telecoms business is preferred A qualification in IT (minimum A Level) would be advantageous Proven experience in VoIP engineering and administration - hands-on role supporting and/or installing IP telephony systems Proficiency in SIP, RTP, and other VoIP protocols Strong troubleshooting and problem-solving skills in VoIP environments Ability to work independently and as part of a team in a fast-paced environment Troubleshooting and understanding SIP messaging/tracing via Wireshark is a must Good working knowledge of IP Networking and troubleshooting Experience in dealing with Routers, Firewalls and network configuration Experience working with 3CX-hosted solutions would be highly desirable but not essential Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Telecommunications Technician, Network Engineer, Telecom Systems Engineer, Communications Infrastructure Engineer, Wireless Engineer, Telecom Field Engineer, and Telecommunications Network Engineer may also be considered for this role.
May 14, 2024
Full time
An experienced Telecoms Engineer with relevant experience is needed to join our team at IPEX, a leading telecoms provider based in Manchester, on a full-time basis. The successful candidate will be responsible for providing technical support to customers, troubleshooting and resolving technical issues, and assisting in the development of new products. The ideal candidate will have excellent communication skills, enthusiasm and self-motivation to learn new skills, and the ability to work independently and in a team environment. This is an excellent opportunity to progress your career with a well-established company! Key Responsibilities: Build strong, positive relationships with our customers and suppliers, liaising in a pleasant manner and providing clear and accurate information always Providing technical support to our Service team Troubleshoot customer issues on time Assisting with 1st, 2nd and 3rd line issues Assisting the Operations teams, provisioning and installing new systems, conducting site surveys, general site maintenance, and conducting Technical Health Checks for Customers Assist with the onboarding of new customers when required, focussing on the technical aspects including but not limited to provisioning of new phone systems, number porting, system training, creating and delivering training guides and videos with new starters Liaising with Suppliers as and when required to assist in resolving customer issues and carrying out relevant testing as per their recommendations Identify and escalate issues to the appropriate personnel Monitor customer feedback and provide solutions to improve customer experience. Able to work well on your own initiative and to demonstrate the highest levels of organisation required to meet tight deadlines The suitable candidate will need to show enthusiasm to learn, be able to use their own initiative, hold a full UK driving licence Required Experience: Relevant experience within a telecoms business is preferred A qualification in IT (minimum A Level) would be advantageous Proven experience in VoIP engineering and administration - hands-on role supporting and/or installing IP telephony systems Proficiency in SIP, RTP, and other VoIP protocols Strong troubleshooting and problem-solving skills in VoIP environments Ability to work independently and as part of a team in a fast-paced environment Troubleshooting and understanding SIP messaging/tracing via Wireshark is a must Good working knowledge of IP Networking and troubleshooting Experience in dealing with Routers, Firewalls and network configuration Experience working with 3CX-hosted solutions would be highly desirable but not essential Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Telecommunications Technician, Network Engineer, Telecom Systems Engineer, Communications Infrastructure Engineer, Wireless Engineer, Telecom Field Engineer, and Telecommunications Network Engineer may also be considered for this role.
Job Title: IT and Telecoms Projects Co-ordinator Location: Bridgend, Wales Salary: £22,000 - £25,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an projects co-ordinator to join our team to assist with the delivery of telecoms services to our ever expanding customer base. You will be responsible for planning and managing all IT and Telecoms related projects whilst handling the administrative tasks such as provisioning, number porting, hardware orders, suppliers and scheduling engineering diaries. Job Responsibilities: Planning projects that have been received from the sales team Facilitating and holding initial kick off meetings with sales, engineering and the customer Ordering services from suppliers Ordering hardware from suppliers Placing provisioning orders for things such as broadband, hosted telephony and mobiles Placing and managing number ports Scheduling engineers to attend site for installation and training Consistently updating customers on the progress of their orders Booking in stock and managing stock Provide documentation and a clear handover to both the client and the support teams. Responsible for giving a first-class service at all times Job Experience Required: Previous project management experience Telecoms and IT project delivery and provisioning would be a benefit A positive attitude with a can do approach to everything! Highly organised and structured individual The ability to multi task effectively and deal with large volumes of workload Excellent communication skills both verbal and written A team player Renumeration and Benefits: Basic Salary of £22,000 - £25,000 Staff Share Equity Scheme New customer referral incentive 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; 2nd Line Support Engineer, Network Technician, experienced 1st Line Support, IT Service Desk Technician, Server Support, IT Support Analyst, IT Support Advisor, IT Services Manager, IT Desk Support, IT Support Technician may also be considered for this role .
May 14, 2024
Full time
Job Title: IT and Telecoms Projects Co-ordinator Location: Bridgend, Wales Salary: £22,000 - £25,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an projects co-ordinator to join our team to assist with the delivery of telecoms services to our ever expanding customer base. You will be responsible for planning and managing all IT and Telecoms related projects whilst handling the administrative tasks such as provisioning, number porting, hardware orders, suppliers and scheduling engineering diaries. Job Responsibilities: Planning projects that have been received from the sales team Facilitating and holding initial kick off meetings with sales, engineering and the customer Ordering services from suppliers Ordering hardware from suppliers Placing provisioning orders for things such as broadband, hosted telephony and mobiles Placing and managing number ports Scheduling engineers to attend site for installation and training Consistently updating customers on the progress of their orders Booking in stock and managing stock Provide documentation and a clear handover to both the client and the support teams. Responsible for giving a first-class service at all times Job Experience Required: Previous project management experience Telecoms and IT project delivery and provisioning would be a benefit A positive attitude with a can do approach to everything! Highly organised and structured individual The ability to multi task effectively and deal with large volumes of workload Excellent communication skills both verbal and written A team player Renumeration and Benefits: Basic Salary of £22,000 - £25,000 Staff Share Equity Scheme New customer referral incentive 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; 2nd Line Support Engineer, Network Technician, experienced 1st Line Support, IT Service Desk Technician, Server Support, IT Support Analyst, IT Support Advisor, IT Services Manager, IT Desk Support, IT Support Technician may also be considered for this role .
System/Network Engineer Upto -£40,000 per anum - DOE of 3rd line support Full time hours - Flexible choice between 8.30am and 5.30pm Office, home and field based. Full driving licence required. Everpool Recruitment, are looking for an experienced Networking Engineer, to join our client based In Runcorn, the role is commutable from Mersey side, Cheshire or Manchester regions and is an office and site based position, with some remote working available.Are you passionate about working in telecommunications, with skills and experience established up to 3rd line infrastructure and helpdesk support? Do you thrive in an environment, of shared learning and developing ideas in a team? Our client is all about development and encouraging education as well as coaching team members to the best of their ability and you'll have a responsibility to train others too. About them; Our client is revolutionising the telecoms industry. Working with a number of different customers, in a variety of sectors to bring smoother connection, telephony, and desk top support forward!They have a commitment to looking after their large nationwide client base, and delivering excellent service, whilst transforming the way people connect and communicate digitally and the Network Engineer, will play a pivotal role in the process. About you? As a Systems/Network Engineer, you will play a pivotal role in designing, implementing, and optimizing customers Network infrastructure.You must be upskilled to 3rd line experience, with the understanding that this role will still include 1st and 2nd line trouble shooting, over desk based queires. You must have experience with Network Infrastructure and installation/configuration. From deploying technologies to ensuring seamless connectivity, you'll be instrumental in maintaining the systems and hardware for their substantial customer base. You should be a team player, willing to bring new and fresh ideas to the department, able to work well with in a team, being able to motivate yourself and others along the way. You'll need to be able to prioritise and reprioritise quickly, working to strict timeframes and able to manage in a pressurised environment. Allow flexibility, whilst our client is happy for you to pick your working hours between Monday - Friday, we also ask for you to remain flexible around customer needs when on site too. Key Responsibilities: Design, configure, and maintain network infrastructure components:Providing 1st 2nd and 3rd line support. Install and configure network switches, routers, Wi-Fi networks and firewalls. Set up & Support clients with applications such as Microsoft 365. Install and administrate servers, laptops and PCs including operating systems and applications. Configure and administrate of the Network Attached Storage (NAS) data appliances. Perform system backups and recovery Implement network security measures to safeguard against cyber threats. Monitor network performance and troubleshoot issues to ensure maximum uptime. Working closely across all divisions, help desk, sales, and provisions to implement new technologies and initiatives. Hands on experience required to complete the role: Proficiency in networking protocols and technologies (LAN, WAN, VPN). Configuring DHCP and DNS. End user management - Local PC Configurations, (MACD) Experience and understanding of network cabling and rack design - Including the configuration of switches and routers. Understanding of incidents and service requests (network including LAN, ADSL, FTTC, FTTP, ETHERNET, ECT). Virtualisation software (Hyper-V) - using/managing VMs. Enterprise server operating systems (OS) (Windows Server 2012R2& Linux). Microsoft 365, exchange on-line, SharePoint and Azure. NAS - monitoring and storage assignments. Hands-on experience with network equipment (routers, switches, firewalls) from leading vendors. Strong analytical and problem-solving skills with a proactive approach to challenges. Excellent communication and interpersonal skills, as well as a great customer service manner. Additional information and what's on offer? Offering genuine flexible working, diversity, and inclusion within the team. You will be joining a small technical team, where you can make your mark and look to progress and further develop your skills and leadership. Company hotel credit card Here, you'll have the opportunity to work with industry experts, tackle complex challenges, and make a meaningful impact. 28 days holiday rising with service and including bank holidays Pension scheme Onsite parking Pool vehicles - 24 hours use Expensed mileage and lunch Should you wish to apply for the role or want to learn a little more about it, you can contact Josie Evans, at
May 13, 2024
Full time
System/Network Engineer Upto -£40,000 per anum - DOE of 3rd line support Full time hours - Flexible choice between 8.30am and 5.30pm Office, home and field based. Full driving licence required. Everpool Recruitment, are looking for an experienced Networking Engineer, to join our client based In Runcorn, the role is commutable from Mersey side, Cheshire or Manchester regions and is an office and site based position, with some remote working available.Are you passionate about working in telecommunications, with skills and experience established up to 3rd line infrastructure and helpdesk support? Do you thrive in an environment, of shared learning and developing ideas in a team? Our client is all about development and encouraging education as well as coaching team members to the best of their ability and you'll have a responsibility to train others too. About them; Our client is revolutionising the telecoms industry. Working with a number of different customers, in a variety of sectors to bring smoother connection, telephony, and desk top support forward!They have a commitment to looking after their large nationwide client base, and delivering excellent service, whilst transforming the way people connect and communicate digitally and the Network Engineer, will play a pivotal role in the process. About you? As a Systems/Network Engineer, you will play a pivotal role in designing, implementing, and optimizing customers Network infrastructure.You must be upskilled to 3rd line experience, with the understanding that this role will still include 1st and 2nd line trouble shooting, over desk based queires. You must have experience with Network Infrastructure and installation/configuration. From deploying technologies to ensuring seamless connectivity, you'll be instrumental in maintaining the systems and hardware for their substantial customer base. You should be a team player, willing to bring new and fresh ideas to the department, able to work well with in a team, being able to motivate yourself and others along the way. You'll need to be able to prioritise and reprioritise quickly, working to strict timeframes and able to manage in a pressurised environment. Allow flexibility, whilst our client is happy for you to pick your working hours between Monday - Friday, we also ask for you to remain flexible around customer needs when on site too. Key Responsibilities: Design, configure, and maintain network infrastructure components:Providing 1st 2nd and 3rd line support. Install and configure network switches, routers, Wi-Fi networks and firewalls. Set up & Support clients with applications such as Microsoft 365. Install and administrate servers, laptops and PCs including operating systems and applications. Configure and administrate of the Network Attached Storage (NAS) data appliances. Perform system backups and recovery Implement network security measures to safeguard against cyber threats. Monitor network performance and troubleshoot issues to ensure maximum uptime. Working closely across all divisions, help desk, sales, and provisions to implement new technologies and initiatives. Hands on experience required to complete the role: Proficiency in networking protocols and technologies (LAN, WAN, VPN). Configuring DHCP and DNS. End user management - Local PC Configurations, (MACD) Experience and understanding of network cabling and rack design - Including the configuration of switches and routers. Understanding of incidents and service requests (network including LAN, ADSL, FTTC, FTTP, ETHERNET, ECT). Virtualisation software (Hyper-V) - using/managing VMs. Enterprise server operating systems (OS) (Windows Server 2012R2& Linux). Microsoft 365, exchange on-line, SharePoint and Azure. NAS - monitoring and storage assignments. Hands-on experience with network equipment (routers, switches, firewalls) from leading vendors. Strong analytical and problem-solving skills with a proactive approach to challenges. Excellent communication and interpersonal skills, as well as a great customer service manner. Additional information and what's on offer? Offering genuine flexible working, diversity, and inclusion within the team. You will be joining a small technical team, where you can make your mark and look to progress and further develop your skills and leadership. Company hotel credit card Here, you'll have the opportunity to work with industry experts, tackle complex challenges, and make a meaningful impact. 28 days holiday rising with service and including bank holidays Pension scheme Onsite parking Pool vehicles - 24 hours use Expensed mileage and lunch Should you wish to apply for the role or want to learn a little more about it, you can contact Josie Evans, at
Want to work for a company with great people and great progression opportunities? Look no further: The role of a 2nd Line IT Support Engineer will be to provide in-depth IT Support, managing incoming support requests via telephone & email, ensuring high standards are always provided. The ideal 2nd Line IT Engineer will ideally have experience supporting Hosted Telephony Solutions as well as general IT support. Who do this role suit? Those within a commutable distance of Southampton, Fareham, Havant. Those who are 1st line looking to move in to a 2nd Line Telco support role Those who are working in a 2nd Line Telco role, who are seeking an opportunity to further upskill. Those who are passionate, driven and keen to learn. The ideal candidate, will have experience across the following areas; Experience in Microsoft environments, Microsoft 365 or similar Cabling and Networking, including switches. Hosted Telephony Solutions. Routers and Firewalls such as WatchGuard. Virtual & On-Prem servers As you will be working as part of a team and will be in regular contact with my clients growing customer base then your communications, both written and verbal must be very strong.This is an excellent opportunity to join a company that would be able to offer further career opportunities along with some excellent training opportunities.To apply, please send your CV to Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
May 10, 2024
Full time
Want to work for a company with great people and great progression opportunities? Look no further: The role of a 2nd Line IT Support Engineer will be to provide in-depth IT Support, managing incoming support requests via telephone & email, ensuring high standards are always provided. The ideal 2nd Line IT Engineer will ideally have experience supporting Hosted Telephony Solutions as well as general IT support. Who do this role suit? Those within a commutable distance of Southampton, Fareham, Havant. Those who are 1st line looking to move in to a 2nd Line Telco support role Those who are working in a 2nd Line Telco role, who are seeking an opportunity to further upskill. Those who are passionate, driven and keen to learn. The ideal candidate, will have experience across the following areas; Experience in Microsoft environments, Microsoft 365 or similar Cabling and Networking, including switches. Hosted Telephony Solutions. Routers and Firewalls such as WatchGuard. Virtual & On-Prem servers As you will be working as part of a team and will be in regular contact with my clients growing customer base then your communications, both written and verbal must be very strong.This is an excellent opportunity to join a company that would be able to offer further career opportunities along with some excellent training opportunities.To apply, please send your CV to Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Spectrum IT Recruitment (South) Ltd
Portsmouth, Hampshire
Want to work for a company with great people and great progression opportunities? Look no further: The role of a 2nd Line IT Support Engineer will be to provide in-depth IT Support, managing incoming support requests via telephone & email, ensuring high standards are always provided. The ideal 2nd Line IT Engineer will ideally have experience supporting Hosted Telephony Solutions as well as general IT support. Who do this role suit? Those within a commutable distance of Southampton, Fareham, Havant. Those who are 1st line looking to move in to a 2nd Line Telco support role Those who are working in a 2nd Line Telco role, who are seeking an opportunity to further upskill. Those who are passionate, driven and keen to learn. The ideal candidate, will have experience across the following areas; Experience in Microsoft environments, Microsoft 365 or similar Cabling and Networking, including Switches. Hosted Telephony Solutions. Routers and Firewalls such as WatchGuard. Virtual & On-Prem Servers As you will be working as part of a team and will be in regular contact with my clients growing customer base then your communications, both written and verbal must be very strong. This is an excellent opportunity to join a company that would be able to offer further career opportunities along with some excellent training opportunities. To apply, please send your CV to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
May 10, 2024
Full time
Want to work for a company with great people and great progression opportunities? Look no further: The role of a 2nd Line IT Support Engineer will be to provide in-depth IT Support, managing incoming support requests via telephone & email, ensuring high standards are always provided. The ideal 2nd Line IT Engineer will ideally have experience supporting Hosted Telephony Solutions as well as general IT support. Who do this role suit? Those within a commutable distance of Southampton, Fareham, Havant. Those who are 1st line looking to move in to a 2nd Line Telco support role Those who are working in a 2nd Line Telco role, who are seeking an opportunity to further upskill. Those who are passionate, driven and keen to learn. The ideal candidate, will have experience across the following areas; Experience in Microsoft environments, Microsoft 365 or similar Cabling and Networking, including Switches. Hosted Telephony Solutions. Routers and Firewalls such as WatchGuard. Virtual & On-Prem Servers As you will be working as part of a team and will be in regular contact with my clients growing customer base then your communications, both written and verbal must be very strong. This is an excellent opportunity to join a company that would be able to offer further career opportunities along with some excellent training opportunities. To apply, please send your CV to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Our reputable and award-winning client is seeking an IT Support Engineer to join their team in Saint Leonards. MFK Recruitment has successfully placed 32 IT candidates to the group in the past 5 years, 24 are still with the company! Our client is well known for retaining their employees, due to the culture and career progression opportunities. The company specialises in the design, implementation, and support of a range of Cloud services and business applications including I.T. managed services, I.T. infrastructure support, hosted collaboration, and mobile communication solutions. What will the IT Support Engineer be doing day-to-day? This is an opportunity to work for a dynamic and fast-growing organisation. The purpose of the role is to install and support IT systems and infrastructure for our clients. We are looking for a capable Technical Engineer (2nd line level) with a proven history supporting and maintaining on-premise and cloud environments, and experience working for an MSP implementing and administering Microsoft Azure, Microsoft 365 suite, Hyper-V & Telecoms systems. Overview of the IT Support Engineer role: Provide technical support for a wide variety of current and new technologies for a range of SMB and Enterprise clients. Provide technical guidance and resolve issues within SLA guidelines. Assist with managing company internal IT systems. Work closely with Sales Account Managers and clients to develop proposals that are technically ratified. Assist with IT project implementations, from planning and design, through to completion. Accurately record all support calls in our ticket management system Proactively monitor support queues and respond in a timely way Maintain all internal performance targets Carry out scheduled maintenance and updates on client environments Always follow a best practice approach to cyber and network security Maintain a polite and professional approach at all times Liaise with third party vendors to resolve customer issues where necessary Prepare hardware prior to delivery including deploying OS image, Microsoft 365, security application Assist with onsite client deployments Visit client sites to conclude escalated helpdesk support cases IT Support Engineer - Skills and experience: Microsoft technologies: 365, Azure, Windows, AD, Server OS Cyber security: firewalls, web filters, advanced protection and recovery Networking: Configuring, maintaining & troubleshooting Cloud technologies: 365, Azure, SharePoint, OneDrive Configuring & maintaining devices with Microsoft Endpoint Management Virtualisation: VMware / Hyper-V Backup solutions: On-prem & cloud Telecoms: Microsoft Teams & Splicecom systems OS Support: Windows & Apple Willing to travel to customer sites Flexible with work hours, successful candidate will take part in an extended support rota A passion for a wide range of enterprise grade infrastructure technology is essential (networking, server and endpoint, cloud, security) Experience of working with and supporting a range of information technologies. A minimum of three years' experience in a similar IT role Desirable Qualifications: Microsoft Certified - Azure or 365 related Cisco CompTIA
May 10, 2024
Full time
Our reputable and award-winning client is seeking an IT Support Engineer to join their team in Saint Leonards. MFK Recruitment has successfully placed 32 IT candidates to the group in the past 5 years, 24 are still with the company! Our client is well known for retaining their employees, due to the culture and career progression opportunities. The company specialises in the design, implementation, and support of a range of Cloud services and business applications including I.T. managed services, I.T. infrastructure support, hosted collaboration, and mobile communication solutions. What will the IT Support Engineer be doing day-to-day? This is an opportunity to work for a dynamic and fast-growing organisation. The purpose of the role is to install and support IT systems and infrastructure for our clients. We are looking for a capable Technical Engineer (2nd line level) with a proven history supporting and maintaining on-premise and cloud environments, and experience working for an MSP implementing and administering Microsoft Azure, Microsoft 365 suite, Hyper-V & Telecoms systems. Overview of the IT Support Engineer role: Provide technical support for a wide variety of current and new technologies for a range of SMB and Enterprise clients. Provide technical guidance and resolve issues within SLA guidelines. Assist with managing company internal IT systems. Work closely with Sales Account Managers and clients to develop proposals that are technically ratified. Assist with IT project implementations, from planning and design, through to completion. Accurately record all support calls in our ticket management system Proactively monitor support queues and respond in a timely way Maintain all internal performance targets Carry out scheduled maintenance and updates on client environments Always follow a best practice approach to cyber and network security Maintain a polite and professional approach at all times Liaise with third party vendors to resolve customer issues where necessary Prepare hardware prior to delivery including deploying OS image, Microsoft 365, security application Assist with onsite client deployments Visit client sites to conclude escalated helpdesk support cases IT Support Engineer - Skills and experience: Microsoft technologies: 365, Azure, Windows, AD, Server OS Cyber security: firewalls, web filters, advanced protection and recovery Networking: Configuring, maintaining & troubleshooting Cloud technologies: 365, Azure, SharePoint, OneDrive Configuring & maintaining devices with Microsoft Endpoint Management Virtualisation: VMware / Hyper-V Backup solutions: On-prem & cloud Telecoms: Microsoft Teams & Splicecom systems OS Support: Windows & Apple Willing to travel to customer sites Flexible with work hours, successful candidate will take part in an extended support rota A passion for a wide range of enterprise grade infrastructure technology is essential (networking, server and endpoint, cloud, security) Experience of working with and supporting a range of information technologies. A minimum of three years' experience in a similar IT role Desirable Qualifications: Microsoft Certified - Azure or 365 related Cisco CompTIA
My client, in the telecoms industry, has an exciting opportunity for an experienced system administrator to lead on all technical and customer service issues. To provide expert level IT (3rd Level) support and service delivery to all local and remote users, across a wide range of technology disciplines. Experience of hosted environments in Azure and AWS is essential supporting both Linux and Windows server environments and hosted MySQL Back End databases. Key Responsibilities: 3rd Line support to unresolved Service Desk issues, remote telephone support providing user assistance and diagnosing and resolving technology problems/issues. Provides technical advice and guidance to the Cyber Security Division with regard to IT Infrastructure. Provide technology infrastructure support, to include MS Server, Virtualization, network, remote access, telephony services. N-Central Administration including patch management, Antivirus Management, Cloud Backups and remote control. Assist in the support of key information systems, including CRM, FSM, and accounting systems. Network configuration and support Carry out regular assessment of the company's systems and operations to ascertain level of exposure to risk, and then take further steps to eliminate or manage. Review completed tasks to ascertain compliance with standards. Perform periodic risk assessments and initiate risk control strategies. Essential Requirements: In depth experience in IT user support with knowledge of PCs, Laptops, mobile communications devices, Servers, LAN/WAN and telecommunications technologies Support experience and knowledge of Windows7, Windows10, Windows server, Office 365 and Azure and AD group policy disciplines. 2nd/3rd line support experience and knowledge of desktop PC's and laptops Ability to perform desktop standard builds, and ad-hoc installations/updates of software as required using ghost/windows deployment server. This is a great opportunity for someone who is self-motivated, enthusiastic, has excellent communication skills, able to develop strong working relationships with colleagues at all levels of the organisation and able to work under pressure.
Nov 05, 2021
Full time
My client, in the telecoms industry, has an exciting opportunity for an experienced system administrator to lead on all technical and customer service issues. To provide expert level IT (3rd Level) support and service delivery to all local and remote users, across a wide range of technology disciplines. Experience of hosted environments in Azure and AWS is essential supporting both Linux and Windows server environments and hosted MySQL Back End databases. Key Responsibilities: 3rd Line support to unresolved Service Desk issues, remote telephone support providing user assistance and diagnosing and resolving technology problems/issues. Provides technical advice and guidance to the Cyber Security Division with regard to IT Infrastructure. Provide technology infrastructure support, to include MS Server, Virtualization, network, remote access, telephony services. N-Central Administration including patch management, Antivirus Management, Cloud Backups and remote control. Assist in the support of key information systems, including CRM, FSM, and accounting systems. Network configuration and support Carry out regular assessment of the company's systems and operations to ascertain level of exposure to risk, and then take further steps to eliminate or manage. Review completed tasks to ascertain compliance with standards. Perform periodic risk assessments and initiate risk control strategies. Essential Requirements: In depth experience in IT user support with knowledge of PCs, Laptops, mobile communications devices, Servers, LAN/WAN and telecommunications technologies Support experience and knowledge of Windows7, Windows10, Windows server, Office 365 and Azure and AD group policy disciplines. 2nd/3rd line support experience and knowledge of desktop PC's and laptops Ability to perform desktop standard builds, and ad-hoc installations/updates of software as required using ghost/windows deployment server. This is a great opportunity for someone who is self-motivated, enthusiastic, has excellent communication skills, able to develop strong working relationships with colleagues at all levels of the organisation and able to work under pressure.
In Technology Group Limited
Kidderminster, Worcestershire
IT Support Engineer - 24K Kidderminster Salary 20K-24K - D.O.E Training and Professional Development! My client is seeking to expand their IT & Telecoms Company with the addition of a determined and resilient IT Support Engineer. The individual will be joining a fast-paced environment, providing a high standard of end-user support to internal employees and engineers out in the field. Professionalism and a desire to progress in IT Support are essential for this role. A structured training and development plan is in place for all staff, with ongoing guidance offered throughout job progression. Essential experience: Hardware Active Directory Group Policy Windows Server Networking DNS, DHCP VPN Office 365 If you are interested in the opportunity to join an exciting and market leading organisation who will progress your career and pay for your certifications, then please apply for this role ASAP. Please contact me on ( ) IT Support - 1st Line Support - 2nd Line Support - Networking - Windows Server - Exchange - Office 365 - Driving Licence - Azure - DNS - DHCP - Group policy In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Nov 04, 2021
Full time
IT Support Engineer - 24K Kidderminster Salary 20K-24K - D.O.E Training and Professional Development! My client is seeking to expand their IT & Telecoms Company with the addition of a determined and resilient IT Support Engineer. The individual will be joining a fast-paced environment, providing a high standard of end-user support to internal employees and engineers out in the field. Professionalism and a desire to progress in IT Support are essential for this role. A structured training and development plan is in place for all staff, with ongoing guidance offered throughout job progression. Essential experience: Hardware Active Directory Group Policy Windows Server Networking DNS, DHCP VPN Office 365 If you are interested in the opportunity to join an exciting and market leading organisation who will progress your career and pay for your certifications, then please apply for this role ASAP. Please contact me on ( ) IT Support - 1st Line Support - 2nd Line Support - Networking - Windows Server - Exchange - Office 365 - Driving Licence - Azure - DNS - DHCP - Group policy In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
2nd Line Connectivity Engineer - Farnborough £35 - 38K We have a brilliant opportunity for an ambitious and enthusiastic 2nd Line Connectivity Engineer to join an established Telecoms business! The successful applicant will be providing communications, connectivity & IT services to 5,000 happy customers who love our down to earth approach, our in-depth technical know-how and our customer-f...... click apply for full job details
Sep 09, 2021
Full time
2nd Line Connectivity Engineer - Farnborough £35 - 38K We have a brilliant opportunity for an ambitious and enthusiastic 2nd Line Connectivity Engineer to join an established Telecoms business! The successful applicant will be providing communications, connectivity & IT services to 5,000 happy customers who love our down to earth approach, our in-depth technical know-how and our customer-f...... click apply for full job details
Salary: £157.50 - £293.63 p/w
Working Week: Monday to Friday – requirement to work one of the following dependant on rota. 0800 to 1630 0830 to 1700 0900 to 1730 60 minute lunch break
Total hours per week: 37.50
Duration: 24 Months
Start Date: ASAP
About Good Energy
Founded in 1999, Our mission at Good Energy is to transform the UK energy market by helping homes and businesses to be part of a sustainable solution to climate change.
Good Energy is looking for talented people to help us build a more sustainable future for the UK. We’re motivated by the contribution we make every day towards developing the green energy sector and reducing the UK’s carbon emissions.
Life at Good Energy is a little different from your average company. Everyone works in a fun and fast paced environment where your day to day responsibilities will be contributing to a better, more sustainable future for everyone.
The Apprentice Service Desk Analyst will require a flexible self-starter, capable of working in a small but highly demanding and productive team environment. The successful candidate will work closely with members of the IT & Digital team to deliver robust solutions. The role requires the ability to communicate and work with a variety of people from every area of the
As an Apprentice Service Desk Analyst, you will be part of the IT team. The IT & Digital team is responsible for supporting the Business with all IT & Digital needs. The successful candidate will require a passion for customer service and communication with colleagues, and will contribute to continual improvement of service desk documentation.
Apprenticeship summary
Work closely with customers around the business to collect necessary information to allow resolution of Service Desk tickets.
Directly resolve service desk tickets in agreed areas of responsibility including, but not limited to:
New user accounts setup (Active Directory/Exchange/Shortel telephony etc.)
Account permission modification (In line with approval process)
Remote deployment of software packages
Account retirement in accordance with leaver’s procedures
Provide application support including, but not limited to:
Responding to user queries
Investigating application errors
Escalate tickets to Senior Service Desk Analyst as required
Self-Manage assigned activities
Support the Service Desk and Governance Lead
Provide, to support Service Desk ticket resolution
Provide information, and direct tickets, as required to other members of IT & Digital to allow tickets to be resolved, and support management of the Service Desk workload
Contribute to the creation, maintenance and continual improvement of service desk processes/documentation
At all times follow and support all relevant departmental policies, guidelines, processes and other documentation
Maintain quality and accuracy in all areas of work, in particular for any Service Desk tickets directly resolved by yourself
Support the IT & Digital Department in other activities
Adopt and drive a framework of continuous improvement, developing innovative and value-added ways to serve our customer
Facilitate clear and concise communications between the IT & Digital team and our customer during times of major service impacting issues
Requirements and prospects
Desired skills
A passion for developing your Hardware/Software diagnosis and troubleshooting skills
Self-starter capability
Strong verbal and written communication skills
Experience of gathering key information to allow decisions to be taken
Attention to detail
Team player with strong interpersonal skills
Ability to promote a professional perception of the department to others
Ability to prioritise a varied and demanding workload to hit agreed deadlines
Confidence getting to grips with unfamiliar IT applications and software
Adaptability: able to thrive in an evolving work environment
Ability to work under pressure during times of high calls volumes and high impacting incidents.
Experience with Windows 7 and Windows 10
Personal qualities
Works in a way which role models our purpose & values:
Our Purpose: ‘Powering the choice of cleaner greener future, together’
Straightforward
We are straightforward in how we communicate with each other and get things done
Determined
We are determined and resilient, overcoming challenges to realise our purpose together
Inclusive
We value people’s differences and recognise the strength they give us when we work together
Fair
In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our future holders
Desired qualifications
Minimum GCSE grades A to C including Maths and English. All applicants will be required to pass initial assessments in Maths and English.
All applicants will be required to complete initial assessments in Maths and English.
Depending on the apprenticeship applied for, you will also need to complete the ICT initial assessment.
Future prospects
May lead to permanent employment for the right candidate on completion of the apprenticeship.
An advanced apprenticeship in IT can lead to jobs such as Software or Web Developer, Support Engineer, Software Tester or Network Planner, and much more. You could progress to a Level 4 Higher Apprenticeship in IT, Software, Web and Telecoms.
Things to consider
Driving licence preferable but not essential
You must be able to get to and from the place of work and college in a timely manner
Advanced Apprenticeships in IT and Telecoms can take up to 24 months to complete, although the actual duration will depend on your job role and previous experience
To assist you during your apprenticeship, you may be required to purchase some equipment and resources to support you during your course
Closing Date: Wednesday 2nd January 2019
Dec 12, 2018
Intern
Salary: £157.50 - £293.63 p/w
Working Week: Monday to Friday – requirement to work one of the following dependant on rota. 0800 to 1630 0830 to 1700 0900 to 1730 60 minute lunch break
Total hours per week: 37.50
Duration: 24 Months
Start Date: ASAP
About Good Energy
Founded in 1999, Our mission at Good Energy is to transform the UK energy market by helping homes and businesses to be part of a sustainable solution to climate change.
Good Energy is looking for talented people to help us build a more sustainable future for the UK. We’re motivated by the contribution we make every day towards developing the green energy sector and reducing the UK’s carbon emissions.
Life at Good Energy is a little different from your average company. Everyone works in a fun and fast paced environment where your day to day responsibilities will be contributing to a better, more sustainable future for everyone.
The Apprentice Service Desk Analyst will require a flexible self-starter, capable of working in a small but highly demanding and productive team environment. The successful candidate will work closely with members of the IT & Digital team to deliver robust solutions. The role requires the ability to communicate and work with a variety of people from every area of the
As an Apprentice Service Desk Analyst, you will be part of the IT team. The IT & Digital team is responsible for supporting the Business with all IT & Digital needs. The successful candidate will require a passion for customer service and communication with colleagues, and will contribute to continual improvement of service desk documentation.
Apprenticeship summary
Work closely with customers around the business to collect necessary information to allow resolution of Service Desk tickets.
Directly resolve service desk tickets in agreed areas of responsibility including, but not limited to:
New user accounts setup (Active Directory/Exchange/Shortel telephony etc.)
Account permission modification (In line with approval process)
Remote deployment of software packages
Account retirement in accordance with leaver’s procedures
Provide application support including, but not limited to:
Responding to user queries
Investigating application errors
Escalate tickets to Senior Service Desk Analyst as required
Self-Manage assigned activities
Support the Service Desk and Governance Lead
Provide, to support Service Desk ticket resolution
Provide information, and direct tickets, as required to other members of IT & Digital to allow tickets to be resolved, and support management of the Service Desk workload
Contribute to the creation, maintenance and continual improvement of service desk processes/documentation
At all times follow and support all relevant departmental policies, guidelines, processes and other documentation
Maintain quality and accuracy in all areas of work, in particular for any Service Desk tickets directly resolved by yourself
Support the IT & Digital Department in other activities
Adopt and drive a framework of continuous improvement, developing innovative and value-added ways to serve our customer
Facilitate clear and concise communications between the IT & Digital team and our customer during times of major service impacting issues
Requirements and prospects
Desired skills
A passion for developing your Hardware/Software diagnosis and troubleshooting skills
Self-starter capability
Strong verbal and written communication skills
Experience of gathering key information to allow decisions to be taken
Attention to detail
Team player with strong interpersonal skills
Ability to promote a professional perception of the department to others
Ability to prioritise a varied and demanding workload to hit agreed deadlines
Confidence getting to grips with unfamiliar IT applications and software
Adaptability: able to thrive in an evolving work environment
Ability to work under pressure during times of high calls volumes and high impacting incidents.
Experience with Windows 7 and Windows 10
Personal qualities
Works in a way which role models our purpose & values:
Our Purpose: ‘Powering the choice of cleaner greener future, together’
Straightforward
We are straightforward in how we communicate with each other and get things done
Determined
We are determined and resilient, overcoming challenges to realise our purpose together
Inclusive
We value people’s differences and recognise the strength they give us when we work together
Fair
In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our future holders
Desired qualifications
Minimum GCSE grades A to C including Maths and English. All applicants will be required to pass initial assessments in Maths and English.
All applicants will be required to complete initial assessments in Maths and English.
Depending on the apprenticeship applied for, you will also need to complete the ICT initial assessment.
Future prospects
May lead to permanent employment for the right candidate on completion of the apprenticeship.
An advanced apprenticeship in IT can lead to jobs such as Software or Web Developer, Support Engineer, Software Tester or Network Planner, and much more. You could progress to a Level 4 Higher Apprenticeship in IT, Software, Web and Telecoms.
Things to consider
Driving licence preferable but not essential
You must be able to get to and from the place of work and college in a timely manner
Advanced Apprenticeships in IT and Telecoms can take up to 24 months to complete, although the actual duration will depend on your job role and previous experience
To assist you during your apprenticeship, you may be required to purchase some equipment and resources to support you during your course
Closing Date: Wednesday 2nd January 2019
Customer Support Engineer required by a well-established business based in Poole to join their Technical Support team. Outstanding customer service and a professional confident manner is essential for this role.
Duties:
* Minimise the impact of faults for IT, applications and telephony solutions
* Undertake occasional customer site visits and provide on-going support
* Maintain a record of customer issues and resolutions
Requirements:
* Must have commercial experience working in a technical support role
* Experience with Microsoft operating systems and server infrastructure including event logs/PHP logs, file management, PC utilities, and Active Directory administration
Must also have skills in one or more of the following:
* SQL
* PHP (or similar)
* Databases (simple diagnostics, web services, synchronisation, patching, backups, failovers)
* Voice Technologies/Telecoms (e.g. VOIP, contact centre, PBX, PSTN, IVRs, TCP/IP, SIP, DNS etc.)
* Networking Diagnostics (configurations, routing, switching, Firewalls)
* Server Hardware (diagnostics, repair, build, installations, restorations, etc.)
* Strong problem solving and troubleshooting skills
Full UK driving license or realistic plan to obtain a driving license is essential (travel to other sites may be required occasionally)
Please note that once proficient and trained, this role may require occasional support on a rota outside of working hours and at weekends where necessary. You will be paid double your hourly rate for any overtime. You may also be required to visit customer sites occasionally.
Working hours: Monday to Friday 8:00am – 4:30pm / 9:30am – 6:00pm (alternating weekly).
Contact Bond Williams IT Recruitment in Bournemouth to discuss this opportunity in further detail.
Keywords: IT Support, Technical Support, IT Helpdesk, Service Desk, 2nd Line Support, Hardware Support, Software Support, Networking, Telephony, Application Support, SQL, VOIP, Telecommunications.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Oct 29, 2018
Customer Support Engineer required by a well-established business based in Poole to join their Technical Support team. Outstanding customer service and a professional confident manner is essential for this role.
Duties:
* Minimise the impact of faults for IT, applications and telephony solutions
* Undertake occasional customer site visits and provide on-going support
* Maintain a record of customer issues and resolutions
Requirements:
* Must have commercial experience working in a technical support role
* Experience with Microsoft operating systems and server infrastructure including event logs/PHP logs, file management, PC utilities, and Active Directory administration
Must also have skills in one or more of the following:
* SQL
* PHP (or similar)
* Databases (simple diagnostics, web services, synchronisation, patching, backups, failovers)
* Voice Technologies/Telecoms (e.g. VOIP, contact centre, PBX, PSTN, IVRs, TCP/IP, SIP, DNS etc.)
* Networking Diagnostics (configurations, routing, switching, Firewalls)
* Server Hardware (diagnostics, repair, build, installations, restorations, etc.)
* Strong problem solving and troubleshooting skills
Full UK driving license or realistic plan to obtain a driving license is essential (travel to other sites may be required occasionally)
Please note that once proficient and trained, this role may require occasional support on a rota outside of working hours and at weekends where necessary. You will be paid double your hourly rate for any overtime. You may also be required to visit customer sites occasionally.
Working hours: Monday to Friday 8:00am – 4:30pm / 9:30am – 6:00pm (alternating weekly).
Contact Bond Williams IT Recruitment in Bournemouth to discuss this opportunity in further detail.
Keywords: IT Support, Technical Support, IT Helpdesk, Service Desk, 2nd Line Support, Hardware Support, Software Support, Networking, Telephony, Application Support, SQL, VOIP, Telecommunications.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Due to our continued growth we are looking for a new IT Engineer to join our IT team in Darlington.
We are looking for a bright and motivated IT Engineer, who is looking for a challenge. The successful candidate will be a confident communicator with the ability to focus on tasks and provide results.
The role will involve working in a small team and is responsible primarily for delivering project work for the IT department and is responsible for the day-to-day operation of JBW's IT and Telecoms infrastructure, including: LAN and WAN configuration; configuration and management of virtual servers, firewalls etc; incident response; asset management; supplier liaison and procurement; SQL; report production; implementation of change requests and new projects, while ensuring that the department meets its service level objectives. This role is also a point of contact for providing hands-on and remote technical support to the company's user base.
Qualifications & Skills:
Minimum 4 years of commercial experience providing 1st and 2nd line support to business end-users in a heterogenous, primarily Windows, Active Directory environment (also including Mac and Linux) including users of Office, Outlook and Chrome
Good understanding of networking principles, including TCP/IP coupled with an understanding of Windows/Linux based servers
Ability to correctly prioritise work, handle a range of different concurrent issues and handle user enquiries efficiently
Knowledge of standards compliance, data protection and corporate/government security concerns (e.g. ISO 27001 and PCI-DSS)
Excellent SQL writing skills, with data extraction and report writing experience
Sound technical knowledge of IT security tools, networking protocols, software and hardware devices, firewall and VPN configuration, access control, encryption, backups, security threats and defences
Willingness to learn and keep abreast of new technology, to adapt to rapid change, to share knowledge, the ability to work on your own initiative and a focus on completing assigned work in a busy environment are all essential skills for this role
May 30, 2018
Full time
Due to our continued growth we are looking for a new IT Engineer to join our IT team in Darlington.
We are looking for a bright and motivated IT Engineer, who is looking for a challenge. The successful candidate will be a confident communicator with the ability to focus on tasks and provide results.
The role will involve working in a small team and is responsible primarily for delivering project work for the IT department and is responsible for the day-to-day operation of JBW's IT and Telecoms infrastructure, including: LAN and WAN configuration; configuration and management of virtual servers, firewalls etc; incident response; asset management; supplier liaison and procurement; SQL; report production; implementation of change requests and new projects, while ensuring that the department meets its service level objectives. This role is also a point of contact for providing hands-on and remote technical support to the company's user base.
Qualifications & Skills:
Minimum 4 years of commercial experience providing 1st and 2nd line support to business end-users in a heterogenous, primarily Windows, Active Directory environment (also including Mac and Linux) including users of Office, Outlook and Chrome
Good understanding of networking principles, including TCP/IP coupled with an understanding of Windows/Linux based servers
Ability to correctly prioritise work, handle a range of different concurrent issues and handle user enquiries efficiently
Knowledge of standards compliance, data protection and corporate/government security concerns (e.g. ISO 27001 and PCI-DSS)
Excellent SQL writing skills, with data extraction and report writing experience
Sound technical knowledge of IT security tools, networking protocols, software and hardware devices, firewall and VPN configuration, access control, encryption, backups, security threats and defences
Willingness to learn and keep abreast of new technology, to adapt to rapid change, to share knowledge, the ability to work on your own initiative and a focus on completing assigned work in a busy environment are all essential skills for this role
Technical Support Engineer (2nd Line) - Cambridgeshire - Up to £27,000 DOE + Benefits
One of the fasted growing companies in Cambridgeshire require an experienced Technical Support Engineer to work in a high performing Service Delivery team.
Responsibilities will include:
* Administrative changes including active directory, user account set up and group modifications.
* Asset management of equipment including, but not limited to, mobile phones, computers and peripherals.
* Remote installation of software.
* General troubleshooting of IT hardware and software issues.
* Focus on resolution of support calls to a first time fix.
* Ownership of the issue from receipt until resolution regardless of the location.
Required experience:
* It is essential you have worked in a 2nd line role before, ideally giving both server and desktop support.
* Excellent IT skills.
* A good working knowledge of all levels of support.
* Knowledge of Microsoft products including all office applications and operating systems.
* Experience of setting up and maintaining hardware and software systems.
* Very good communication skills.
* The ability to listen, understand and defuse difficult situations.
* Confident, proactive character, with the ability to deal with challenging situations.
* Ability to problem solve and think on your feet.
* Able to forward think and effect continuous improvement.
The company offer a modern working environment and lots of investment in personal development.
Career opportunities to progress to 3rd line will be available once established.
Please apply now for further details.
People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy.
People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas
May 02, 2017
Technical Support Engineer (2nd Line) - Cambridgeshire - Up to £27,000 DOE + Benefits
One of the fasted growing companies in Cambridgeshire require an experienced Technical Support Engineer to work in a high performing Service Delivery team.
Responsibilities will include:
* Administrative changes including active directory, user account set up and group modifications.
* Asset management of equipment including, but not limited to, mobile phones, computers and peripherals.
* Remote installation of software.
* General troubleshooting of IT hardware and software issues.
* Focus on resolution of support calls to a first time fix.
* Ownership of the issue from receipt until resolution regardless of the location.
Required experience:
* It is essential you have worked in a 2nd line role before, ideally giving both server and desktop support.
* Excellent IT skills.
* A good working knowledge of all levels of support.
* Knowledge of Microsoft products including all office applications and operating systems.
* Experience of setting up and maintaining hardware and software systems.
* Very good communication skills.
* The ability to listen, understand and defuse difficult situations.
* Confident, proactive character, with the ability to deal with challenging situations.
* Ability to problem solve and think on your feet.
* Able to forward think and effect continuous improvement.
The company offer a modern working environment and lots of investment in personal development.
Career opportunities to progress to 3rd line will be available once established.
Please apply now for further details.
People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy.
People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas
Role: IT Support Engineer
Location: Birmingham
Salary: up to £28,000
Skills: Microsoft Server, Active Directory, Exchange, DNS, DHCP, 2nd Line Support, 3rd Line Support
An exciting and rapidly growing retail organisation is seeking experienced IT Support Technician to work in their office based in Solihull.
As an IT Support Technician you will provide support and maintenance of all network, telecoms, appliances/ servers and applications including all connected end devices. Ensure prompt fault fix of any communication or accessibility issues. Provide input to future upgrade plans. Support the IT Technical team with and undertake systems maintenance/ upgrade tasks, projects and user/ desktop support.
Skills and Experience
• Experience of working in a 1st, 2nd and 3rd line technical support.
• Experience of fault fix of hardware and software.
• Installation, maintenance and troubleshooting experience of Microsoft Windows workstation operating systems in a local area network.
• Installation, maintenance and troubleshooting experience of a Microsoft server environment.
• Active directory experience including group policy management and creation of user accounts and security groups.
• Experience of troubleshooting network communication errors, server and application faults.
• Knowledge and experience of supporting workstation corporate/bespoke applications including (Exchange, Office Suite, PDF Software, Antivirus etc.)
• Knowledge of network structures, DNS and DHCP.
Microsoft Server, Active Directory, Exchange, DNS, DHCP, 2nd Line Support, 3rd Line Support
For more information and to be considered for the IT Support Technician position, please apply with your CV
Sep 09, 2016
Role: IT Support Engineer
Location: Birmingham
Salary: up to £28,000
Skills: Microsoft Server, Active Directory, Exchange, DNS, DHCP, 2nd Line Support, 3rd Line Support
An exciting and rapidly growing retail organisation is seeking experienced IT Support Technician to work in their office based in Solihull.
As an IT Support Technician you will provide support and maintenance of all network, telecoms, appliances/ servers and applications including all connected end devices. Ensure prompt fault fix of any communication or accessibility issues. Provide input to future upgrade plans. Support the IT Technical team with and undertake systems maintenance/ upgrade tasks, projects and user/ desktop support.
Skills and Experience
• Experience of working in a 1st, 2nd and 3rd line technical support.
• Experience of fault fix of hardware and software.
• Installation, maintenance and troubleshooting experience of Microsoft Windows workstation operating systems in a local area network.
• Installation, maintenance and troubleshooting experience of a Microsoft server environment.
• Active directory experience including group policy management and creation of user accounts and security groups.
• Experience of troubleshooting network communication errors, server and application faults.
• Knowledge and experience of supporting workstation corporate/bespoke applications including (Exchange, Office Suite, PDF Software, Antivirus etc.)
• Knowledge of network structures, DNS and DHCP.
Microsoft Server, Active Directory, Exchange, DNS, DHCP, 2nd Line Support, 3rd Line Support
For more information and to be considered for the IT Support Technician position, please apply with your CV
Our client, an international organisation is looking for an experienced 2nd or 3rd line Engineer to work within their Service Operations team covering 24x7 shifts, 365 days per year. The team is responsible for delivering technical support to UK business customers, troubleshooting as well as managing customer solutions to identify incidents and maintain service.
Main Responsibilities;
• Ensuring the highest levels of service are delivered to the customer base
• Providing telephone and ticketing based customer support
• Assessing the impact/urgency of tickets and gathering appropriate information for each request
• Resolving all customer issues raised within agreed SLAs
• Maintaining accurate record of activities completed throughout the ticket lifecycle
• Escalating issues as appropriate
• Liaising with third party suppliers to ensure changes are resolved efficiently
• Working closely within the larger team to maintain service excellence
• Proactively developing documentation and knowledgebase across the team
• Adhering to strict process and procedure
• Liaising with Engineering teams in order to further develop troubleshooting processes
• Taking responsibility for all out of hours duties including stack management, PRs and planned engineering work communication
• Troubleshooting and repairing hardware faults and installing spares or components as required
• Carrying out physical checks and audits as required by the business.
Successful candidates will have:
• Proven experience of providing customer support
• Previous ISP, Managed Service or Telecoms experience
• Knowledge of ITIL environments
• Ability to communicate technical language into user friendly information
• Ability to cope well under pressure
• Motivation and a can do attitude
• Excellent understanding of IT Service Management
• Analytical and problem solving skills
• A thorough understanding of the majority of the following technologies;
o Firewall
o VPN
o Networking
o DNS
o TCP/IP routing protocols
o MPLS
o Broadband
o Leased Lines (Copper and Fibre)
o Telephony (Traditional and VoIP)
o Network Design
o Load Balancing
o Email (SMTP and POP mail delivery)
o Microsoft Exchange Server infrastructure
o Domain Names and DNS Management
o Anti-Virus and Web Security services
o Hosting
o VMware
o Windows
o Linux
This is a full time, permanent position working for a highly successful, dynamic organisation. This role operates on a 24x7 day and night shift pattern which operates between the hours of 8am to 8pm and 8pm to 8am. If you feel you have the right level of technical knowledge as well as a highly customer focused attitude, this could be the ideal role for you. Don’t miss out on this opportunity, apply now
Sep 09, 2016
Our client, an international organisation is looking for an experienced 2nd or 3rd line Engineer to work within their Service Operations team covering 24x7 shifts, 365 days per year. The team is responsible for delivering technical support to UK business customers, troubleshooting as well as managing customer solutions to identify incidents and maintain service.
Main Responsibilities;
• Ensuring the highest levels of service are delivered to the customer base
• Providing telephone and ticketing based customer support
• Assessing the impact/urgency of tickets and gathering appropriate information for each request
• Resolving all customer issues raised within agreed SLAs
• Maintaining accurate record of activities completed throughout the ticket lifecycle
• Escalating issues as appropriate
• Liaising with third party suppliers to ensure changes are resolved efficiently
• Working closely within the larger team to maintain service excellence
• Proactively developing documentation and knowledgebase across the team
• Adhering to strict process and procedure
• Liaising with Engineering teams in order to further develop troubleshooting processes
• Taking responsibility for all out of hours duties including stack management, PRs and planned engineering work communication
• Troubleshooting and repairing hardware faults and installing spares or components as required
• Carrying out physical checks and audits as required by the business.
Successful candidates will have:
• Proven experience of providing customer support
• Previous ISP, Managed Service or Telecoms experience
• Knowledge of ITIL environments
• Ability to communicate technical language into user friendly information
• Ability to cope well under pressure
• Motivation and a can do attitude
• Excellent understanding of IT Service Management
• Analytical and problem solving skills
• A thorough understanding of the majority of the following technologies;
o Firewall
o VPN
o Networking
o DNS
o TCP/IP routing protocols
o MPLS
o Broadband
o Leased Lines (Copper and Fibre)
o Telephony (Traditional and VoIP)
o Network Design
o Load Balancing
o Email (SMTP and POP mail delivery)
o Microsoft Exchange Server infrastructure
o Domain Names and DNS Management
o Anti-Virus and Web Security services
o Hosting
o VMware
o Windows
o Linux
This is a full time, permanent position working for a highly successful, dynamic organisation. This role operates on a 24x7 day and night shift pattern which operates between the hours of 8am to 8pm and 8pm to 8am. If you feel you have the right level of technical knowledge as well as a highly customer focused attitude, this could be the ideal role for you. Don’t miss out on this opportunity, apply now
IT Support Engineer (3rd line) - Gloucester - £30K-35K+Benefits
A successful IT consultancy is looking to recruit an IT Line Support Engineer (3rd line) due to continued growth. This 3rd Line Support role is working for a company that invests a lot in their employees and offers a supportive environment.
As the IT Support Engineer (3rd line) you will be providing service desk and project support to a range of clients. The majority of this work will be remotely however there will be some travelling to client sites. There will be a 50/50 split between support and project delivery.
As the IT Technical Support Engineer (3rd line) will need most of the following skills and experience:
- Provided 2nd and 3rd line support
- Active Directory including group policies
- Networking including DHCP, routing, firewalls and TCP/IP
- Windows Desktop / Server environments
- VMWare / Virtualisation technologies
- ITIL
It is essential that you own a car as there will be some travel to client sites.
This position is commutable from Cheltenham, Gloucester, Bristol, Bath, Chippenham, Swindon, Worcester, Hereford and surrounding areas.
Interested? Ensure you email Glenn with your CV via and call me on 01179227000 to discuss.
People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy.
People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas
Sep 09, 2016
IT Support Engineer (3rd line) - Gloucester - £30K-35K+Benefits
A successful IT consultancy is looking to recruit an IT Line Support Engineer (3rd line) due to continued growth. This 3rd Line Support role is working for a company that invests a lot in their employees and offers a supportive environment.
As the IT Support Engineer (3rd line) you will be providing service desk and project support to a range of clients. The majority of this work will be remotely however there will be some travelling to client sites. There will be a 50/50 split between support and project delivery.
As the IT Technical Support Engineer (3rd line) will need most of the following skills and experience:
- Provided 2nd and 3rd line support
- Active Directory including group policies
- Networking including DHCP, routing, firewalls and TCP/IP
- Windows Desktop / Server environments
- VMWare / Virtualisation technologies
- ITIL
It is essential that you own a car as there will be some travel to client sites.
This position is commutable from Cheltenham, Gloucester, Bristol, Bath, Chippenham, Swindon, Worcester, Hereford and surrounding areas.
Interested? Ensure you email Glenn with your CV via and call me on 01179227000 to discuss.
People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy.
People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas
Role: IT Support Engineer
Location: Birmingham
Salary: up to £28,000
Skills: Microsoft Server, Active Directory, Exchange, DNS, DHCP, 2nd Line Support, 3rd Line Support
An exciting and rapidly growing retail organisation is seeking experienced IT Support Technician to work in their office based in Solihull.
As an IT Support Technician you will provide support and maintenance of all network, telecoms, appliances/ servers and applications including all connected end devices. Ensure prompt fault fix of any communication or accessibility issues. Provide input to future upgrade plans. Support the IT Technical team with and undertake systems maintenance/ upgrade tasks, projects and user/ desktop support.
Skills and Experience
• Experience of working in a 1st, 2nd and 3rd line technical support.
• Experience of fault fix of hardware and software.
• Installation, maintenance and troubleshooting experience of Microsoft Windows workstation operating systems in a local area network.
• Installation, maintenance and troubleshooting experience of a Microsoft server environment.
• Active directory experience including group policy management and creation of user accounts and security groups.
• Experience of troubleshooting network communication errors, server and application faults.
• Knowledge and experience of supporting workstation corporate/bespoke applications including (Exchange, Office Suite, PDF Software, Antivirus etc.)
• Knowledge of network structures, DNS and DHCP.
Microsoft Server, Active Directory, Exchange, DNS, DHCP, 2nd Line Support, 3rd Line Support
For more information and to be considered for the IT Support Technician position, please apply with your CV
Sep 09, 2016
Role: IT Support Engineer
Location: Birmingham
Salary: up to £28,000
Skills: Microsoft Server, Active Directory, Exchange, DNS, DHCP, 2nd Line Support, 3rd Line Support
An exciting and rapidly growing retail organisation is seeking experienced IT Support Technician to work in their office based in Solihull.
As an IT Support Technician you will provide support and maintenance of all network, telecoms, appliances/ servers and applications including all connected end devices. Ensure prompt fault fix of any communication or accessibility issues. Provide input to future upgrade plans. Support the IT Technical team with and undertake systems maintenance/ upgrade tasks, projects and user/ desktop support.
Skills and Experience
• Experience of working in a 1st, 2nd and 3rd line technical support.
• Experience of fault fix of hardware and software.
• Installation, maintenance and troubleshooting experience of Microsoft Windows workstation operating systems in a local area network.
• Installation, maintenance and troubleshooting experience of a Microsoft server environment.
• Active directory experience including group policy management and creation of user accounts and security groups.
• Experience of troubleshooting network communication errors, server and application faults.
• Knowledge and experience of supporting workstation corporate/bespoke applications including (Exchange, Office Suite, PDF Software, Antivirus etc.)
• Knowledge of network structures, DNS and DHCP.
Microsoft Server, Active Directory, Exchange, DNS, DHCP, 2nd Line Support, 3rd Line Support
For more information and to be considered for the IT Support Technician position, please apply with your CV