Reigate and Banstead Borough Council
Reigate & Banstead Borough Council, Castlefield Road, Reigate, UK
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
Oct 04, 2023
Full time
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
Test Analyst Web Applications
Closing date: 29 January 2023
Location: Flexible
Salary: £32,876 - £36,229 (Grade 5)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number: 203436
Job Description
We’re looking for an experienced User Acceptance Tester to join our growing Digital Services Team.
Over a million people access information and services on the Natural Resources Wales website every year. These include helping businesses comply with environmental regulations to protect the Welsh environment and helping house holders understand their flood risk and prepare for flooding. It’s also an important platform for other public bodies and used by policy makers to access the evidence they need to help make decisions. And much more in-between!
Working in a multidisciplinary team, you will work closely with developers, testers and users of the NRW website and Content Management System. You will review and test applications to make sure developments work as expected and meet standards, such as accessibility.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Excellent analytical skills with the ability to understand technical & business requirements to identify test data requirements and produce test conditions, scenarios and scripts in preparation and execution of a full range of testing including; functional, Integration and Regression activities across multiple teams.
Ability to create and maintain test documentation: e.g. test plans, TTRM, Test Exit reports, Test estimate schedules, and contribute to overall project test plans. Operate the agreed defect life cycle, ensuring defects are assigned to the relevant party, accepted for re-test, re-tested and approved.
Sound understanding of structured test models (e.g. Agile, Waterfall, V- Model), and the ability to work within them appropriately, technical architectures. (Microsoft Cloud technology).
Understanding of the use of test metrics to provide accurate reporting including test progress, scripting, defect tracking, and completion reporting using testing tools and will require applicants to be fully conversant with tools for test requirements.
Excellent technical skills and knowledge including:
Working for/within an organisation which is “data rich”, collecting and generating its own data for use in regulating others, managing its assets or informing others.
Building/working with corporate applications using cloud hosting services such as Azure and of working in environments using MS Sharepoint including Office 365.
Excellent communication and team working skills with the ability to work collaboratively and at pace responding to changes in environment, timescales and priorities, including the ability to work with senior management and internal and external customers and suppliers presenting complex/technical information in a format appropriate for the seniority and technical understanding of the audience. It is imperative to maintain assertive communication in the face of resource availability challenges from business users.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Dec 08, 2022
Full time
Test Analyst Web Applications
Closing date: 29 January 2023
Location: Flexible
Salary: £32,876 - £36,229 (Grade 5)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number: 203436
Job Description
We’re looking for an experienced User Acceptance Tester to join our growing Digital Services Team.
Over a million people access information and services on the Natural Resources Wales website every year. These include helping businesses comply with environmental regulations to protect the Welsh environment and helping house holders understand their flood risk and prepare for flooding. It’s also an important platform for other public bodies and used by policy makers to access the evidence they need to help make decisions. And much more in-between!
Working in a multidisciplinary team, you will work closely with developers, testers and users of the NRW website and Content Management System. You will review and test applications to make sure developments work as expected and meet standards, such as accessibility.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Excellent analytical skills with the ability to understand technical & business requirements to identify test data requirements and produce test conditions, scenarios and scripts in preparation and execution of a full range of testing including; functional, Integration and Regression activities across multiple teams.
Ability to create and maintain test documentation: e.g. test plans, TTRM, Test Exit reports, Test estimate schedules, and contribute to overall project test plans. Operate the agreed defect life cycle, ensuring defects are assigned to the relevant party, accepted for re-test, re-tested and approved.
Sound understanding of structured test models (e.g. Agile, Waterfall, V- Model), and the ability to work within them appropriately, technical architectures. (Microsoft Cloud technology).
Understanding of the use of test metrics to provide accurate reporting including test progress, scripting, defect tracking, and completion reporting using testing tools and will require applicants to be fully conversant with tools for test requirements.
Excellent technical skills and knowledge including:
Working for/within an organisation which is “data rich”, collecting and generating its own data for use in regulating others, managing its assets or informing others.
Building/working with corporate applications using cloud hosting services such as Azure and of working in environments using MS Sharepoint including Office 365.
Excellent communication and team working skills with the ability to work collaboratively and at pace responding to changes in environment, timescales and priorities, including the ability to work with senior management and internal and external customers and suppliers presenting complex/technical information in a format appropriate for the seniority and technical understanding of the audience. It is imperative to maintain assertive communication in the face of resource availability challenges from business users.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Job Description for Business Analyst:
There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.
We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.
The Technical Business Analysts (TBA) will act as an intermediary between the business and technical delivery teams. Working with Business Engagement Partners, IT project teams and business clients, the TBA will collect, clarify, and translate requirements into requirements definition and conceptual design (using appropriate tools and techniques) from which applications and solutions are developed.
The TBA may also provide project management for small technical projects and work packages.
Main Responsibilities for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Essential Criteria for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).
Desirable Criteria for Business Analyst:
Experience of working with both business and IT projects within a secure environment.
Willingness to travel to other UK locations and a full UK Driving license.
Comfortable in managing small projects, if required.
About The Company
Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.
Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.
Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.
We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials
NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.
Recruitment Agency Notice
We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.
Aug 19, 2022
Full time
Job Description for Business Analyst:
There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.
We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.
The Technical Business Analysts (TBA) will act as an intermediary between the business and technical delivery teams. Working with Business Engagement Partners, IT project teams and business clients, the TBA will collect, clarify, and translate requirements into requirements definition and conceptual design (using appropriate tools and techniques) from which applications and solutions are developed.
The TBA may also provide project management for small technical projects and work packages.
Main Responsibilities for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Essential Criteria for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).
Desirable Criteria for Business Analyst:
Experience of working with both business and IT projects within a secure environment.
Willingness to travel to other UK locations and a full UK Driving license.
Comfortable in managing small projects, if required.
About The Company
Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.
Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.
Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.
We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials
NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.
Recruitment Agency Notice
We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Jun 12, 2022
Full time
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Reporting to the Business Support Manager - Business Intelligence, the Business Intelligence – Business Analyst will work closely with both technical and business teams across the company to understand, document and deliver data requirements associated with significant business problems and opportunities. This exciting new opportunity is in a fast-paced dynamic environment working on High Profile Data Projects , to identify and understand significant business improvements and opportunities to ensure Data is at the forefront of decision making process.
As a Business Analyst in Business Intelligence at Jet2.com & Jet2holidays , you will be a key part of the team to ensure successful delivery of initiatives and projects meet the overall needs of the end user. Jet2 Business Analysts are passionate about delivering the best for our customers. We are proactive and work as One Team to achieve results.
You will be expected to drive data initiatives from inception to the point of go live. Our Business Analysts in Business Intelligence are experts in data transformation projects and advocates for best practice data management across our organisation. We will expect you to facilitate stakeholder/technical workshops, displaying skill in interviewing, effective questioning and have be able to challenge requirements. You will work alongside a team of Data Developers and Testers to build products that meet the requirements and acceptance criteria you have defined and documented. Jet2 practises Agile d elivery methodologies. You will be expected to lead the introduction of Epics, Feature and Stories to the delivery teams through session such as ‘ 3 Amigos ’ and Estimation Sessions. You will utilise your toolkit of analysis techniques to best represent the business needs and requirements, to collaborate with the delivery team to create a solution that is suitable for the desired use case, overall vision and requirements.
Any of the above outputs should be shared with the Product Owner and you should support them with effective prioritisation of the backlog, perhaps providing recommendations based on your understanding. During your analysis, you should work closely with technical teams and stakeholders to help them understand the requirements and any potential technical limitations that may impact the solution.
You will support delivery planning by having all analysis ready, well defined and pointed. You should support delivery of the stories throughout the delivery cycle. Most importantly, our Business Analysts don’t just stop at the capture of requirements, we collaborate within our development teams to take ideas from concept through to a solution. Understanding any areas of risk, dependencies, compliance and impacts. You will be expected to support the definition of test complete and aid demonstrations and User Acceptance Testing session of new data products and solutions. Working together with your team will be key to your personal success and key to project delivery. You will be required to work closely with Product Owners , Product Managers , Technical Specialists and other Business Analysts . Ultimately, we operate as a team, supporting one another to get the job done.
The successful candidate will have a minimum experience of 2 years working as a Business Analyst with both Waterfall and Agile methodologies and of in-house software development ideally within a Data Background . You will be personable, proactive and confident in your approach and have strong stakeholder management skills, being a confident communicator. You must be comfortable working in a fast-paced environment , managing competing workloads and capable of effectively prioritising to meet deadlines.
In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business. This is a great opportunity to be part of an exciting forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases. Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays !!
Mar 06, 2021
Full time
Reporting to the Business Support Manager - Business Intelligence, the Business Intelligence – Business Analyst will work closely with both technical and business teams across the company to understand, document and deliver data requirements associated with significant business problems and opportunities. This exciting new opportunity is in a fast-paced dynamic environment working on High Profile Data Projects , to identify and understand significant business improvements and opportunities to ensure Data is at the forefront of decision making process.
As a Business Analyst in Business Intelligence at Jet2.com & Jet2holidays , you will be a key part of the team to ensure successful delivery of initiatives and projects meet the overall needs of the end user. Jet2 Business Analysts are passionate about delivering the best for our customers. We are proactive and work as One Team to achieve results.
You will be expected to drive data initiatives from inception to the point of go live. Our Business Analysts in Business Intelligence are experts in data transformation projects and advocates for best practice data management across our organisation. We will expect you to facilitate stakeholder/technical workshops, displaying skill in interviewing, effective questioning and have be able to challenge requirements. You will work alongside a team of Data Developers and Testers to build products that meet the requirements and acceptance criteria you have defined and documented. Jet2 practises Agile d elivery methodologies. You will be expected to lead the introduction of Epics, Feature and Stories to the delivery teams through session such as ‘ 3 Amigos ’ and Estimation Sessions. You will utilise your toolkit of analysis techniques to best represent the business needs and requirements, to collaborate with the delivery team to create a solution that is suitable for the desired use case, overall vision and requirements.
Any of the above outputs should be shared with the Product Owner and you should support them with effective prioritisation of the backlog, perhaps providing recommendations based on your understanding. During your analysis, you should work closely with technical teams and stakeholders to help them understand the requirements and any potential technical limitations that may impact the solution.
You will support delivery planning by having all analysis ready, well defined and pointed. You should support delivery of the stories throughout the delivery cycle. Most importantly, our Business Analysts don’t just stop at the capture of requirements, we collaborate within our development teams to take ideas from concept through to a solution. Understanding any areas of risk, dependencies, compliance and impacts. You will be expected to support the definition of test complete and aid demonstrations and User Acceptance Testing session of new data products and solutions. Working together with your team will be key to your personal success and key to project delivery. You will be required to work closely with Product Owners , Product Managers , Technical Specialists and other Business Analysts . Ultimately, we operate as a team, supporting one another to get the job done.
The successful candidate will have a minimum experience of 2 years working as a Business Analyst with both Waterfall and Agile methodologies and of in-house software development ideally within a Data Background . You will be personable, proactive and confident in your approach and have strong stakeholder management skills, being a confident communicator. You must be comfortable working in a fast-paced environment , managing competing workloads and capable of effectively prioritising to meet deadlines.
In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business. This is a great opportunity to be part of an exciting forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases. Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays !!
Senior Business Systems Analyst - Automation and Low/No Code Specialist Hybrid working - 50/50 split Circa £70,000 + excellent benefits Are you an aspiring leader with a passion for automation and leveraging Microsoft technologies to drive business innovation? Join my clients dynamic organisation in Newcastle as a Senior Business Systems Analyst, where you'll lead initiatives focused on automation, low/no code solutions, and maximising the potential of Microsoft technologies. Key Responsibilities: Strategic Leadership: Provide strategic direction and leadership in the adoption and implementation of automation solutions, leveraging low/no code platforms and Microsoft technologies to drive efficiency and productivity across the organisation. Requirements Management: Lead the development and sign-off of Requirements Specification documents for automation projects, collaborating closely with stakeholders to ensure alignment with business objectives. Change Management: Drive effective change management processes for automation initiatives, overseeing modifications to project documentation and ensuring clarity and consistency throughout the project lifecycle. Cross-Functional Collaboration: Foster collaboration and communication across departments, serving as a liaison between technical teams and business units to ensure seamless project delivery. Team Mentorship: Mentor and support junior members of the team, providing guidance and expertise in automation and low/no code solutions to help them grow and develop in their roles. Technical Experience Required: Power Platform - specifically Power Apps & Power Automate Automation tools such as PowerShell, RBA, UIPath Experience working in an Azure environment Exposure to alternative low / no code technologies would be a bonus Skills / Experience Required: Leadership Experience: Previous experience in a leadership role within an end-user organisation, with a focus on driving automation initiatives and leveraging low/no code platforms. Analytical Expertise: Strong analytical skills, with the ability to gather and interpret business requirements and translate them into actionable automation solutions. Communication Skills: Excellent written and verbal communication skills, with the ability to effectively engage and influence stakeholders at all levels of the organisation. Technical Proficiency: Proficiency in Microsoft technologies, including Azure services, Dynamics Power Platform, and Power Apps, with a strong understanding of automation principles and low/no code development. This is an exceptional opportunity for an aspiring leader to make a significant impact in driving automation and innovation within our organisation. If you're ready to take on a leadership role and drive digital transformation using Microsoft technologies, we want to hear from you. Please send your CV for immediate review. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 01, 2024
Full time
Senior Business Systems Analyst - Automation and Low/No Code Specialist Hybrid working - 50/50 split Circa £70,000 + excellent benefits Are you an aspiring leader with a passion for automation and leveraging Microsoft technologies to drive business innovation? Join my clients dynamic organisation in Newcastle as a Senior Business Systems Analyst, where you'll lead initiatives focused on automation, low/no code solutions, and maximising the potential of Microsoft technologies. Key Responsibilities: Strategic Leadership: Provide strategic direction and leadership in the adoption and implementation of automation solutions, leveraging low/no code platforms and Microsoft technologies to drive efficiency and productivity across the organisation. Requirements Management: Lead the development and sign-off of Requirements Specification documents for automation projects, collaborating closely with stakeholders to ensure alignment with business objectives. Change Management: Drive effective change management processes for automation initiatives, overseeing modifications to project documentation and ensuring clarity and consistency throughout the project lifecycle. Cross-Functional Collaboration: Foster collaboration and communication across departments, serving as a liaison between technical teams and business units to ensure seamless project delivery. Team Mentorship: Mentor and support junior members of the team, providing guidance and expertise in automation and low/no code solutions to help them grow and develop in their roles. Technical Experience Required: Power Platform - specifically Power Apps & Power Automate Automation tools such as PowerShell, RBA, UIPath Experience working in an Azure environment Exposure to alternative low / no code technologies would be a bonus Skills / Experience Required: Leadership Experience: Previous experience in a leadership role within an end-user organisation, with a focus on driving automation initiatives and leveraging low/no code platforms. Analytical Expertise: Strong analytical skills, with the ability to gather and interpret business requirements and translate them into actionable automation solutions. Communication Skills: Excellent written and verbal communication skills, with the ability to effectively engage and influence stakeholders at all levels of the organisation. Technical Proficiency: Proficiency in Microsoft technologies, including Azure services, Dynamics Power Platform, and Power Apps, with a strong understanding of automation principles and low/no code development. This is an exceptional opportunity for an aspiring leader to make a significant impact in driving automation and innovation within our organisation. If you're ready to take on a leadership role and drive digital transformation using Microsoft technologies, we want to hear from you. Please send your CV for immediate review. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
A rapidly growing business in the City of London are looking for an experienced IT Consultant to provide advisory support on a temporary, fractional basis - two days per week for a four-week period.You will be working closely with the IT Director to review the businesses IT systems and services, reviewing their hardware, software, networking and IT policies and procedures and producing a report to advise on options for improvement.This role would suit an experienced IT Consultant/Technical Auditor/IT Director/IT Business Analyst/CIO who has experience in a similar role working with medium sized companies, who has broad technology and strategic experience. Please note that the role will be based in the businesses City of London office. The remuneration for this role will be between £500 - £700 per day.
May 01, 2024
Full time
A rapidly growing business in the City of London are looking for an experienced IT Consultant to provide advisory support on a temporary, fractional basis - two days per week for a four-week period.You will be working closely with the IT Director to review the businesses IT systems and services, reviewing their hardware, software, networking and IT policies and procedures and producing a report to advise on options for improvement.This role would suit an experienced IT Consultant/Technical Auditor/IT Director/IT Business Analyst/CIO who has experience in a similar role working with medium sized companies, who has broad technology and strategic experience. Please note that the role will be based in the businesses City of London office. The remuneration for this role will be between £500 - £700 per day.
Lead Data Analyst/ Data Analyst/ BI Analyst/ Widnes/ Warrington/ Liverpool/ Runcorn/ Ellesmere Port/ Power BI/ SQL/ Project Management/ £45,000 - £55.000 My client is looking for a new Lead Data Analyst. To be suitable for this role you will need to have previous experience of working as a Data Analyst, delivering on or have history of handling large projects. Your general duties will involve with reporting directly to the CEO, liaising with Senior Stakeholders alongside creating general reports. Requirements: Proficiency with Power BI and DAX or similar data visualisation and ETL tools. Proven experience in data analysis, minimum 2 years Advanced Expertise in Excel, including modern functions, Power Query and data visualisation Proven track record in computational modelling & or statistical analysis, and Machine Learning Having a working knowledge of using SSRS would be an advantage Responsibilities: Data Management: Work along with our team to engineer the best solutions for reports from a 'Single Source of the Truth'. Data Analysis and Modelling: Utilise ETL tools to analyse data from various sources, including SQL databases and Dynamics 365. Projects: Work along with Systems Manager on projects including the development of new applications to address business needs. Collaborate with team members along with present to relevant stakeholders on Technical matters Lead Data Analyst/ Data Analyst/ BI Analyst/ Widnes/ Warrington/ Liverpool/ Runcorn/ Ellesmere Port/ Power BI/ SQL/ Project Management/ £45,000 - £55.000 Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 01, 2024
Full time
Lead Data Analyst/ Data Analyst/ BI Analyst/ Widnes/ Warrington/ Liverpool/ Runcorn/ Ellesmere Port/ Power BI/ SQL/ Project Management/ £45,000 - £55.000 My client is looking for a new Lead Data Analyst. To be suitable for this role you will need to have previous experience of working as a Data Analyst, delivering on or have history of handling large projects. Your general duties will involve with reporting directly to the CEO, liaising with Senior Stakeholders alongside creating general reports. Requirements: Proficiency with Power BI and DAX or similar data visualisation and ETL tools. Proven experience in data analysis, minimum 2 years Advanced Expertise in Excel, including modern functions, Power Query and data visualisation Proven track record in computational modelling & or statistical analysis, and Machine Learning Having a working knowledge of using SSRS would be an advantage Responsibilities: Data Management: Work along with our team to engineer the best solutions for reports from a 'Single Source of the Truth'. Data Analysis and Modelling: Utilise ETL tools to analyse data from various sources, including SQL databases and Dynamics 365. Projects: Work along with Systems Manager on projects including the development of new applications to address business needs. Collaborate with team members along with present to relevant stakeholders on Technical matters Lead Data Analyst/ Data Analyst/ BI Analyst/ Widnes/ Warrington/ Liverpool/ Runcorn/ Ellesmere Port/ Power BI/ SQL/ Project Management/ £45,000 - £55.000 Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Team - Data Science Working Pattern - Hybrid - 2 days per week in the Vitality London Office. Full time, 37.5 hours per week. Top 3 skills needed: Delivery of high-impact machine learning projects Stakeholder management and collaboration Identification of new project opportunities What this role is all about: At Vitality, data scientists develop and deploy machine learning models that help us realise our core purpose and achieve our ongoing business objectives.Our data scientists work on innovative applications of machine learning techniques spanning the entire value chain of our business. They work with rich datasets, and on project use cases spanning a broad variety of advanced techniques. We have a test-and-learn ethos, meaning models are deployed quickly into business processes allowing us to assess the impact of our work. Our data science function and its members play a key role in shaping new projects in an innovative environment that's focused on making our members healthier and enhancing and protects their lives. Key Actions Implementing the machine learning life cycle: building models in a structured manner following best practice in the collection and analysis of modelling data, feature engineering, model fitting, selection, evaluation, deployment, and monitoring. Working independently and providing support and guidance to others. Receiving guidance from managers only in the most complex situations. Delivering work that stands up to the scrutiny of other senior data scientists and managers. Being recognised by the data science community as highly capable in all aspects of the machine learning life cycle. Analysing issues and recommending solutions. Solving complex problems, taking a broad perspective to identify solutions. Delivering high impact projects: working on projects that have well defined business benefits. Managing projects as well as providing oversight of other data scientists' work. Leveraging your experience of working on previous projects to deliver new projects quickly and working with commitment and urgency to achieve this. Managing several competing projects concurrently, prioritising your time effectively so as not to compromise delivery. Engaging stakeholders: working with stakeholders to support and understand their core needs and requirements to ensure the delivery of high impact projects. Putting forward well-reasoned arguments to all stakeholders in the business with confidence and leading and presenting engagements with stakeholders. Proactively collaborating with stakeholders and taking responsibility for stakeholder relationships. Providing examples of how alternative approaches might work and demonstrating advanced communication skills. Facilitating meetings and guiding discussions. Fielding complex questions and engaging at a high level in your area of expertise. Negotiating and resolving conflicts. Building and transferring skills and knowledge: taking responsibility for developing personal skills and expertise aligned to your role. Being fully competent in the core technologies used by the team as well as a range of more peripheral technologies (such as NLP, reinforcement learning and computer vision). Having a good grounding in the principles and technologies of ML engineering. Setting yourself apart through the breadth of your knowledge and your ability to apply it to solve the problems faced by Vitality. Proactively creating learning opportunities for other data scientists and analysts by initiating and conducting sessions to develop skills and knowledge in line with the needs of the business. Actively coach and support other data scientists and be viewed as a technical expert by others in the analytical community. Having a well-developed understanding of the overall dynamics of Vitality's business. Applying risk management and governance: considering potential risks at every stage of a project. Championing model governance and data protection. Collaborating within and across teams: working effectively together with others across varying areas of expertise to achieve the required results. Essential Skills needed to fulfil this role: Undergraduate degree in numerical subject Strong knowledge of Microsoft Office tools Significant experience accessing and analysing data using SQL and Python Significant experience using commonly used regression and classification algorithms Experience (3+ yrs) working as a data scientist Expert in the process of building and implementing machine learning models to solve business problems Taken a lead role in the management of data science projects Ability to prioritise work in relation to likely business impact Communicates effectively to technical and non-technical audiences at all levels of the organisation Demonstrable experience of working with the business to identify new projects So, what's in it for you? Bonus Schemes - A bonus that regularly rewards you for your performance A pension of up to 12%- We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance - With its own set of rewards and benefits Life Assurance - Four times annual salary About The Company Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives - they benefit, our business benefits, and society benefits.
May 01, 2024
Full time
Team - Data Science Working Pattern - Hybrid - 2 days per week in the Vitality London Office. Full time, 37.5 hours per week. Top 3 skills needed: Delivery of high-impact machine learning projects Stakeholder management and collaboration Identification of new project opportunities What this role is all about: At Vitality, data scientists develop and deploy machine learning models that help us realise our core purpose and achieve our ongoing business objectives.Our data scientists work on innovative applications of machine learning techniques spanning the entire value chain of our business. They work with rich datasets, and on project use cases spanning a broad variety of advanced techniques. We have a test-and-learn ethos, meaning models are deployed quickly into business processes allowing us to assess the impact of our work. Our data science function and its members play a key role in shaping new projects in an innovative environment that's focused on making our members healthier and enhancing and protects their lives. Key Actions Implementing the machine learning life cycle: building models in a structured manner following best practice in the collection and analysis of modelling data, feature engineering, model fitting, selection, evaluation, deployment, and monitoring. Working independently and providing support and guidance to others. Receiving guidance from managers only in the most complex situations. Delivering work that stands up to the scrutiny of other senior data scientists and managers. Being recognised by the data science community as highly capable in all aspects of the machine learning life cycle. Analysing issues and recommending solutions. Solving complex problems, taking a broad perspective to identify solutions. Delivering high impact projects: working on projects that have well defined business benefits. Managing projects as well as providing oversight of other data scientists' work. Leveraging your experience of working on previous projects to deliver new projects quickly and working with commitment and urgency to achieve this. Managing several competing projects concurrently, prioritising your time effectively so as not to compromise delivery. Engaging stakeholders: working with stakeholders to support and understand their core needs and requirements to ensure the delivery of high impact projects. Putting forward well-reasoned arguments to all stakeholders in the business with confidence and leading and presenting engagements with stakeholders. Proactively collaborating with stakeholders and taking responsibility for stakeholder relationships. Providing examples of how alternative approaches might work and demonstrating advanced communication skills. Facilitating meetings and guiding discussions. Fielding complex questions and engaging at a high level in your area of expertise. Negotiating and resolving conflicts. Building and transferring skills and knowledge: taking responsibility for developing personal skills and expertise aligned to your role. Being fully competent in the core technologies used by the team as well as a range of more peripheral technologies (such as NLP, reinforcement learning and computer vision). Having a good grounding in the principles and technologies of ML engineering. Setting yourself apart through the breadth of your knowledge and your ability to apply it to solve the problems faced by Vitality. Proactively creating learning opportunities for other data scientists and analysts by initiating and conducting sessions to develop skills and knowledge in line with the needs of the business. Actively coach and support other data scientists and be viewed as a technical expert by others in the analytical community. Having a well-developed understanding of the overall dynamics of Vitality's business. Applying risk management and governance: considering potential risks at every stage of a project. Championing model governance and data protection. Collaborating within and across teams: working effectively together with others across varying areas of expertise to achieve the required results. Essential Skills needed to fulfil this role: Undergraduate degree in numerical subject Strong knowledge of Microsoft Office tools Significant experience accessing and analysing data using SQL and Python Significant experience using commonly used regression and classification algorithms Experience (3+ yrs) working as a data scientist Expert in the process of building and implementing machine learning models to solve business problems Taken a lead role in the management of data science projects Ability to prioritise work in relation to likely business impact Communicates effectively to technical and non-technical audiences at all levels of the organisation Demonstrable experience of working with the business to identify new projects So, what's in it for you? Bonus Schemes - A bonus that regularly rewards you for your performance A pension of up to 12%- We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance - With its own set of rewards and benefits Life Assurance - Four times annual salary About The Company Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives - they benefit, our business benefits, and society benefits.
Company description: ClearCourse Job description: Are you an IT graduate or a tech support person looking for an opportunity to join and progress, with a well-known and fast-growing technology business? ClearCourse is looking for a Support Analyst to join us in a newly opened position. This is a fantastic opportunity for someone looking to join a thriving team with genuine promotion pathways. The role will be perfect for an outgoing, tech-passionate person to gain hands-on experience whilst working with fantastic products and supporting many specialized businesses. Why work for us? 25 days' annual leave + your birthday off Employee wellbeing perks - including Peppy Health, Perkbox, etc Enhanced maternity, paternity, and adoption pay Life Assurance and Group Income Protection Private medical cover with a cash plan Enhanced Company Pension Generous training budgets and reimbursement for professional memberships What will this role consist of? Learn and understand the Company's products and services Act as the customers' main point of contact within the Company, including answering the phone, logging tickets, and monitoring emails Develop knowledge and understanding of customers Field customer inquiries to the relevant department Liaise with different departments within the company Report any customer concerns to the team leader or manager Desirable experience/characteristics: Knowledge of effective customer service Technical knowledge of current information technology Exceptional interpersonal skills Proven strong analytical, problem-solving, logical thinking, and decision-making skills Experience with database use (preferably SQL Server) Experience using and supporting Windows OS Experience dealing with customers face-to-face, online, or by telephone If this sounds like the role for you, apply to us now.
May 01, 2024
Full time
Company description: ClearCourse Job description: Are you an IT graduate or a tech support person looking for an opportunity to join and progress, with a well-known and fast-growing technology business? ClearCourse is looking for a Support Analyst to join us in a newly opened position. This is a fantastic opportunity for someone looking to join a thriving team with genuine promotion pathways. The role will be perfect for an outgoing, tech-passionate person to gain hands-on experience whilst working with fantastic products and supporting many specialized businesses. Why work for us? 25 days' annual leave + your birthday off Employee wellbeing perks - including Peppy Health, Perkbox, etc Enhanced maternity, paternity, and adoption pay Life Assurance and Group Income Protection Private medical cover with a cash plan Enhanced Company Pension Generous training budgets and reimbursement for professional memberships What will this role consist of? Learn and understand the Company's products and services Act as the customers' main point of contact within the Company, including answering the phone, logging tickets, and monitoring emails Develop knowledge and understanding of customers Field customer inquiries to the relevant department Liaise with different departments within the company Report any customer concerns to the team leader or manager Desirable experience/characteristics: Knowledge of effective customer service Technical knowledge of current information technology Exceptional interpersonal skills Proven strong analytical, problem-solving, logical thinking, and decision-making skills Experience with database use (preferably SQL Server) Experience using and supporting Windows OS Experience dealing with customers face-to-face, online, or by telephone If this sounds like the role for you, apply to us now.
Your new company Haysare working with a professional services organisation based in central Bristolto support them with the recruitment of 2x permanent Test Engineers. The rolesare offered on a hybrid basis and you could be predominantly home based, goinginto the office as and when required. The salary is up to £40,000pa and thereIs a fantastic benefits package on offer. Your new role Inthe role you'll join an agile delivery team and be responsible for a range oftesting (reliability, performance and quality) for the organisations technicalsolutions and services. You'll be responsible for both manual and automatedtesting working with various stakeholders in the IT directorate to providetechnical expertise when required. You will provide hands on testing acrossfunctional, nonfunctional and end-to-end testing. What you'll need to succeed Tobe suitable for this role you will need to have worked in a similar testengineer / analyst position ideally in an agile delivery / development team.You will need to have varied experience across functional and non-functionaltesting as well as manual and automation testing. You'll need knowledge ofscripting languages such as C# for test automation and have exposure with arange of test automation tools such as Selenium and Cypress. Exposure with testmanagement tools such as Jira and Azure DevOps will be beneficial. If you holda relevant certificate such as ISTQB that would be desirable. What you'll get in return Inreturn you'll work for a fantastic employer who offers excellent internaldevelopment and progression opportunity alongside a great culture and workenvironment. You will be able to work in a hybrid pattern and receive a salaryup to £40,000pa depending on experience and receive an excellent benefitspackage. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2024
Full time
Your new company Haysare working with a professional services organisation based in central Bristolto support them with the recruitment of 2x permanent Test Engineers. The rolesare offered on a hybrid basis and you could be predominantly home based, goinginto the office as and when required. The salary is up to £40,000pa and thereIs a fantastic benefits package on offer. Your new role Inthe role you'll join an agile delivery team and be responsible for a range oftesting (reliability, performance and quality) for the organisations technicalsolutions and services. You'll be responsible for both manual and automatedtesting working with various stakeholders in the IT directorate to providetechnical expertise when required. You will provide hands on testing acrossfunctional, nonfunctional and end-to-end testing. What you'll need to succeed Tobe suitable for this role you will need to have worked in a similar testengineer / analyst position ideally in an agile delivery / development team.You will need to have varied experience across functional and non-functionaltesting as well as manual and automation testing. You'll need knowledge ofscripting languages such as C# for test automation and have exposure with arange of test automation tools such as Selenium and Cypress. Exposure with testmanagement tools such as Jira and Azure DevOps will be beneficial. If you holda relevant certificate such as ISTQB that would be desirable. What you'll get in return Inreturn you'll work for a fantastic employer who offers excellent internaldevelopment and progression opportunity alongside a great culture and workenvironment. You will be able to work in a hybrid pattern and receive a salaryup to £40,000pa depending on experience and receive an excellent benefitspackage. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Charles Jenson Recruitment Ltd
Northampton, Northamptonshire
Hybrid - 3 days in office Salary up to £65k We need a BI & CRM Technical Lead. The primary role of the BI & CRM Tech Lead is to combine expertise, programming skill, data science and business intelligence to extract meaningful insights from the data, and act as a leader for a small team of BI Devs and Data Analysts. This is a great opportunity has arisen for a BI & CRM Lead to work within a fast-growing technology company. The role is hybrid, and the office is in Northamptonshire. Your skills and experience Experience as a BI/CRM Technical Lead or in a similar role ( for example CRM Business Analyst, BI Manager, CRM Manager or BI Developer). Key skills: Highly organised critical thinker with a great attention to detail. Exceptional communication and presentation skills in order to explain your work to people who don't understand the technical details. Effective listening skills in order to understand the requirements of the business. Strong problem-solving with an emphasis on product development, with the ability to come up with imaginative solutions. Drive and the resilience to try new ideas if the first one doesn't work - you'll be expected to work with minimal supervision, so it's important that you're able to motivate yourself. Collaborative approach and a 'go-getting' attitude, sharing ideas and finding solutions. Accountable for the outcome, seeks opportunities and removes obstacles. Strong planning, time management and organisational skills. The ability to deliver underpressure and to tight deadlines. A drive to learn and master new technologies and techniques. Experience in and knowledge of: Expert knowledge in Microsoft and CRM Systems. Data models, datamining, and segmentation techniques. Using computer languages to manipulate data and draw insights from large data sets. Developing and maintaining ETL/ELT routines. BI tools. Advanced statistical techniques and concepts ( regression, properties of distributions, statistical tests, and proper usage, etc.) and experience with applications. Coaching, mentoring and leading small teams.
May 01, 2024
Full time
Hybrid - 3 days in office Salary up to £65k We need a BI & CRM Technical Lead. The primary role of the BI & CRM Tech Lead is to combine expertise, programming skill, data science and business intelligence to extract meaningful insights from the data, and act as a leader for a small team of BI Devs and Data Analysts. This is a great opportunity has arisen for a BI & CRM Lead to work within a fast-growing technology company. The role is hybrid, and the office is in Northamptonshire. Your skills and experience Experience as a BI/CRM Technical Lead or in a similar role ( for example CRM Business Analyst, BI Manager, CRM Manager or BI Developer). Key skills: Highly organised critical thinker with a great attention to detail. Exceptional communication and presentation skills in order to explain your work to people who don't understand the technical details. Effective listening skills in order to understand the requirements of the business. Strong problem-solving with an emphasis on product development, with the ability to come up with imaginative solutions. Drive and the resilience to try new ideas if the first one doesn't work - you'll be expected to work with minimal supervision, so it's important that you're able to motivate yourself. Collaborative approach and a 'go-getting' attitude, sharing ideas and finding solutions. Accountable for the outcome, seeks opportunities and removes obstacles. Strong planning, time management and organisational skills. The ability to deliver underpressure and to tight deadlines. A drive to learn and master new technologies and techniques. Experience in and knowledge of: Expert knowledge in Microsoft and CRM Systems. Data models, datamining, and segmentation techniques. Using computer languages to manipulate data and draw insights from large data sets. Developing and maintaining ETL/ELT routines. BI tools. Advanced statistical techniques and concepts ( regression, properties of distributions, statistical tests, and proper usage, etc.) and experience with applications. Coaching, mentoring and leading small teams.
Your new company Hays Technology are recruiting a Data & Performance Analyst to join a small and growing public sector organisation based in the Bradford area. You will be reporting to the Head of Finance and will have a broad ranging role taking ownership for data across the organisation. Your new role In your new role, you will be responsible for developing and implementing the organisation's performance management approach, working with colleagues to ensure performance measures are fit for purpose, whilst interrogating and reporting on datasets using a variety of data discovery and analysis tools. You will be leading on the organisation's data quality processes and assurances.You will also be developing and maintaining dashboards and automated reports for both internal and external customers using SQL, Power BI and Excel, whilst developing a performance reporting framework to ensure relevant, accurate, and timely reports to various stakeholders at all levels. You will also be delivering bespoke research and analysis capabilities for internal customers using internal and external data, including qualitative/quantitative analysis. What you'll need to succeed Advanced knowledge of data visualisation tools (preferably Power BI) Experience in working in partnership with stakeholders to deliver data and analytical decision-making tools A broad data analysis background with passion to advise on this area and ability to develop further knowledge Experience in research, analysis, and report writing Understanding of Data and Analytics methods Experience of using SQL and Power BI Ability to be able to communicate effectively with both non-technical and technical stakeholders What you'll get in return This exciting position is paying between £35,000 and £40,000 negotiable on experience and offers an excellent work life balance including: hybrid working, generous annual leave, 10% employer contribution pension scheme, flexibility, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2024
Full time
Your new company Hays Technology are recruiting a Data & Performance Analyst to join a small and growing public sector organisation based in the Bradford area. You will be reporting to the Head of Finance and will have a broad ranging role taking ownership for data across the organisation. Your new role In your new role, you will be responsible for developing and implementing the organisation's performance management approach, working with colleagues to ensure performance measures are fit for purpose, whilst interrogating and reporting on datasets using a variety of data discovery and analysis tools. You will be leading on the organisation's data quality processes and assurances.You will also be developing and maintaining dashboards and automated reports for both internal and external customers using SQL, Power BI and Excel, whilst developing a performance reporting framework to ensure relevant, accurate, and timely reports to various stakeholders at all levels. You will also be delivering bespoke research and analysis capabilities for internal customers using internal and external data, including qualitative/quantitative analysis. What you'll need to succeed Advanced knowledge of data visualisation tools (preferably Power BI) Experience in working in partnership with stakeholders to deliver data and analytical decision-making tools A broad data analysis background with passion to advise on this area and ability to develop further knowledge Experience in research, analysis, and report writing Understanding of Data and Analytics methods Experience of using SQL and Power BI Ability to be able to communicate effectively with both non-technical and technical stakeholders What you'll get in return This exciting position is paying between £35,000 and £40,000 negotiable on experience and offers an excellent work life balance including: hybrid working, generous annual leave, 10% employer contribution pension scheme, flexibility, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Business Analyst/Technical Analyst - Crewe - Hybrid - £55k We are looking for a Permanent Technical Business Analyst/Solution Designer to work for an industry leading Software Product company. The position is hybrid (2-3 days p/w, Crewe), paying £55k + benefits. We are looking for applicants with: Manufacturing industry experience Exposure with working closely with Software Development teams (Ideally C#, .NET and SQL). Experience of taking business requirements and turning them into technical solutions and specifications for Software Development teams. Experience with industry standard tools such as UML, Visio etc A strong candidate would be currently in a Technical Business Analyst/Solution Designer/Technical Analyst position currently. The company I'm working with are currently going through a period of large growth due to high demand of their software products and as such is a great opportunity to join in a pivotal position early in their journey.
May 01, 2024
Full time
Business Analyst/Technical Analyst - Crewe - Hybrid - £55k We are looking for a Permanent Technical Business Analyst/Solution Designer to work for an industry leading Software Product company. The position is hybrid (2-3 days p/w, Crewe), paying £55k + benefits. We are looking for applicants with: Manufacturing industry experience Exposure with working closely with Software Development teams (Ideally C#, .NET and SQL). Experience of taking business requirements and turning them into technical solutions and specifications for Software Development teams. Experience with industry standard tools such as UML, Visio etc A strong candidate would be currently in a Technical Business Analyst/Solution Designer/Technical Analyst position currently. The company I'm working with are currently going through a period of large growth due to high demand of their software products and as such is a great opportunity to join in a pivotal position early in their journey.
IAM Analyst Bristol Up to £55,000 + great benefits An impressive financial services business is looking to hire an IAM Analyst to support this team with the compliance and security the business' digital activities. This business is going through a big technology transformation programme that is estimated to take 3 -5 years. The successful IAM Analyst will be part of this journey and have great technical exposure and the ability to rapidly progress. The IAM team in this business will also be pivotal in raising security awareness within the business. IAM Analyst Duties and Responsibilities The successful IAM Analyst will: Be responsible for onboarding applications into the cloud based IAM tool Work with a variety of teams across the enterprise to propose solutions that meet the business' identity needs. Manage user identity life cycle including provisioning and deprovisioning as well as modifying access controls Implement RBAC and ensure that users have an appropriate level of access Investigate and find solutions to access related issues and violations. Monitor all Identity systems for suspicious activities. IAM Analyst - Your Background The ideal IAM Analyst will have: At least 3 years of Identity and Access Management experience Proficiency in Identity and Governance tools for example: Saviynt SailPoint Entra ID Other similar tools Proven experience of working as an IAM Analyst Strong experiences of working in adherence to access control values including RBAC and least privilege access Understanding of regulatory compliance frameworks eg GDPR, NIST, ISO Extremely strong people skills as this role will be working across a variety of business functions. Proven track record of problem solving in an IAM environment.
May 01, 2024
Full time
IAM Analyst Bristol Up to £55,000 + great benefits An impressive financial services business is looking to hire an IAM Analyst to support this team with the compliance and security the business' digital activities. This business is going through a big technology transformation programme that is estimated to take 3 -5 years. The successful IAM Analyst will be part of this journey and have great technical exposure and the ability to rapidly progress. The IAM team in this business will also be pivotal in raising security awareness within the business. IAM Analyst Duties and Responsibilities The successful IAM Analyst will: Be responsible for onboarding applications into the cloud based IAM tool Work with a variety of teams across the enterprise to propose solutions that meet the business' identity needs. Manage user identity life cycle including provisioning and deprovisioning as well as modifying access controls Implement RBAC and ensure that users have an appropriate level of access Investigate and find solutions to access related issues and violations. Monitor all Identity systems for suspicious activities. IAM Analyst - Your Background The ideal IAM Analyst will have: At least 3 years of Identity and Access Management experience Proficiency in Identity and Governance tools for example: Saviynt SailPoint Entra ID Other similar tools Proven experience of working as an IAM Analyst Strong experiences of working in adherence to access control values including RBAC and least privilege access Understanding of regulatory compliance frameworks eg GDPR, NIST, ISO Extremely strong people skills as this role will be working across a variety of business functions. Proven track record of problem solving in an IAM environment.
The Data Analytics Lead Analyst in Operations, Optimization and Enablement is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. To identify, design and implement solutions to maintain or deliver complete, effective, efficient and controlled operational processes and capabilities impacted by the Strategic Ledger program of work. Accountabilities: Collate representative samples of data transmission through the existing production ecosystems Extrapolate / build test packs which cover 90% of use cases found in production Generate and maintain metadata on data transmission / native existing metadata and data dictionaries to provide context for data flows Provide supporting analysis to scope implementation steps and complexity; draft and share detailed artefacts such as run-books, go-live criteria, test approach and use cases. Participate in defining and executing user acceptance testing as required. Model best practice data analysis execution and share approaches, promote standardization and consistency across wider operations organization. Undertake specific data analysis disciplines and activities eg. Engage in data profiling, sampling, test automation, metadata capture, impact analysis. Technical Skills: Domain expertise : across Operations and Finance functions and tools. Change management : experience of implementations and transformation program expertise in finance and or operations. Data Migration : some knowledge in migration techniques and tools to ensure seamless transition of data from legacy to new GL platform. Process Improvement: some exposure to of process improvement General ledger Expertise : partial understanding of GL, systems and their functionalities Business Knowledge : working knowledge of both Markets and Banking products from transaction booking to cash settlement and controls therein. Education: Bachelor's/University degree or equivalent experience, potentially Masters degree This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. What we can offer you: This is a unique role that will put you in the position to actively drive change. Every day there will be new challenges that will help you develop new skills that can drive your career. By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Technology Job Family: Data Analytics Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
May 01, 2024
Full time
The Data Analytics Lead Analyst in Operations, Optimization and Enablement is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. To identify, design and implement solutions to maintain or deliver complete, effective, efficient and controlled operational processes and capabilities impacted by the Strategic Ledger program of work. Accountabilities: Collate representative samples of data transmission through the existing production ecosystems Extrapolate / build test packs which cover 90% of use cases found in production Generate and maintain metadata on data transmission / native existing metadata and data dictionaries to provide context for data flows Provide supporting analysis to scope implementation steps and complexity; draft and share detailed artefacts such as run-books, go-live criteria, test approach and use cases. Participate in defining and executing user acceptance testing as required. Model best practice data analysis execution and share approaches, promote standardization and consistency across wider operations organization. Undertake specific data analysis disciplines and activities eg. Engage in data profiling, sampling, test automation, metadata capture, impact analysis. Technical Skills: Domain expertise : across Operations and Finance functions and tools. Change management : experience of implementations and transformation program expertise in finance and or operations. Data Migration : some knowledge in migration techniques and tools to ensure seamless transition of data from legacy to new GL platform. Process Improvement: some exposure to of process improvement General ledger Expertise : partial understanding of GL, systems and their functionalities Business Knowledge : working knowledge of both Markets and Banking products from transaction booking to cash settlement and controls therein. Education: Bachelor's/University degree or equivalent experience, potentially Masters degree This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. What we can offer you: This is a unique role that will put you in the position to actively drive change. Every day there will be new challenges that will help you develop new skills that can drive your career. By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Technology Job Family: Data Analytics Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
Company Description BRS Golf Ltd, a division of NBC SportsNext, is an innovative technology company that powers solutions for golfers and golf courses to better connect. At BRS Golf our course management software and services help our golf course partners increase their rounds and revenue and manage their business operations. GolfNow is the world's largest online tee time marketplace, used by over 3.5 million golfers worldwide. From our award-winning international HQ offices in Belfast, we are driving forward and reshaping an entire industry, building innovative new web based and mobile products, and assisting golf course operators to manage profitable and sustainable businesses across the UK, EMEA and Australia. We take pride in offering an exceptional team member experience with generous benefits and perks designed to offer financial security, support wellbeing and enhance work life balance. Learn more about working with BRS Golf via This is a great opportunity to advance your career and be a part of an exciting business with plans for significant future growth. Job Description In this role, you will play a crucial part in shaping the future of our customer platforms, namely GolfNow, GolfPass and GolfNow Compete. As a key member of our team, you'll be a key point of contact with the product and technology teams with the key aim to deliver a seamless experience for golfers, our golf course partners, internal teams and other stakeholders. Naturally you will have an inquisitive mind, self-drive learning and development, and will continually seek to understand platform processes and flows, in order to be the first point of contact for problem solving technical issues and driving continuous improvement. Key Responsibilities: Solution Development. Work closely with development teams to ideate, create and implement innovative solutions to platform challenges which align with user needs. Key focus areas will be: Building robust and scalable solutions to ensure a seamless experience for all users. Identifying and resolving complex technical issues to keep our platforms running smoothly. Taking the lead on payment systems to ensure a seamless checkout experience and reduce payment failures. Provide actionable recommendations to engineering and development teams based on thorough analysis of technical challenges and user feedback. Assist in the prioritisation and implementation of platform enhancements. O ptimize our D2C GolfPass Offering. Key focus areas will be: Payments: Analysis & investigation to ensure GolfPass members (current & prospective) have a seamless experience when renewing or joining into the program. Marketing: Collaborate with marketing to develop platform campaigns to increase conversion from free trial to paid, drive renewal and reactivation rates. Integrations: Align with teams on evolving the GolfPass offering by increasing touchpoints and integrations across our platforms. Cross-functional Collaboration. Serve as a technical liaison between engineering, product management, customer support, and sales teams to ensure cohesive operation and alignment with strategic goals. Analytics & Reporting. Utilise analytics tools to monitor platform performance before and after changes, reporting on improvements, challenges, and the impact on user experience and business metrics. Knowledge Sharing & Advocacy. Share your knowledge by leading training sessions and building a comprehensive knowledge base. By becoming an advocate for our platform's features and capabilities, you will help ensure that all stakeholders have a thorough understanding of how to leverage our platform for maximum benefit, fostering an environment of continuous learning and improvement. Data Usage. Foster a data 1st culture, helping to ensure the right data is collected and used throughout the ecosystem. Examples include: Usage of scores logged in Compete to present GolfPass videos to golfers. Using booking data to illustrate how GolfPass could benefit a golfer. Using data to inform system changes. Qualifications Candidates must be able to demonstrate: 3+ years of experience in platform analysis, technical support, or a similar role in a technical or engineering environment, with a proven track record of resolving complex technical issues. Exceptional problem-solving skills and the ability to work under pressure. Excellent communication skills, capable of effectively articulating technical concepts to both technical and non-technical stakeholders. Additional Information NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by emailing .
May 01, 2024
Full time
Company Description BRS Golf Ltd, a division of NBC SportsNext, is an innovative technology company that powers solutions for golfers and golf courses to better connect. At BRS Golf our course management software and services help our golf course partners increase their rounds and revenue and manage their business operations. GolfNow is the world's largest online tee time marketplace, used by over 3.5 million golfers worldwide. From our award-winning international HQ offices in Belfast, we are driving forward and reshaping an entire industry, building innovative new web based and mobile products, and assisting golf course operators to manage profitable and sustainable businesses across the UK, EMEA and Australia. We take pride in offering an exceptional team member experience with generous benefits and perks designed to offer financial security, support wellbeing and enhance work life balance. Learn more about working with BRS Golf via This is a great opportunity to advance your career and be a part of an exciting business with plans for significant future growth. Job Description In this role, you will play a crucial part in shaping the future of our customer platforms, namely GolfNow, GolfPass and GolfNow Compete. As a key member of our team, you'll be a key point of contact with the product and technology teams with the key aim to deliver a seamless experience for golfers, our golf course partners, internal teams and other stakeholders. Naturally you will have an inquisitive mind, self-drive learning and development, and will continually seek to understand platform processes and flows, in order to be the first point of contact for problem solving technical issues and driving continuous improvement. Key Responsibilities: Solution Development. Work closely with development teams to ideate, create and implement innovative solutions to platform challenges which align with user needs. Key focus areas will be: Building robust and scalable solutions to ensure a seamless experience for all users. Identifying and resolving complex technical issues to keep our platforms running smoothly. Taking the lead on payment systems to ensure a seamless checkout experience and reduce payment failures. Provide actionable recommendations to engineering and development teams based on thorough analysis of technical challenges and user feedback. Assist in the prioritisation and implementation of platform enhancements. O ptimize our D2C GolfPass Offering. Key focus areas will be: Payments: Analysis & investigation to ensure GolfPass members (current & prospective) have a seamless experience when renewing or joining into the program. Marketing: Collaborate with marketing to develop platform campaigns to increase conversion from free trial to paid, drive renewal and reactivation rates. Integrations: Align with teams on evolving the GolfPass offering by increasing touchpoints and integrations across our platforms. Cross-functional Collaboration. Serve as a technical liaison between engineering, product management, customer support, and sales teams to ensure cohesive operation and alignment with strategic goals. Analytics & Reporting. Utilise analytics tools to monitor platform performance before and after changes, reporting on improvements, challenges, and the impact on user experience and business metrics. Knowledge Sharing & Advocacy. Share your knowledge by leading training sessions and building a comprehensive knowledge base. By becoming an advocate for our platform's features and capabilities, you will help ensure that all stakeholders have a thorough understanding of how to leverage our platform for maximum benefit, fostering an environment of continuous learning and improvement. Data Usage. Foster a data 1st culture, helping to ensure the right data is collected and used throughout the ecosystem. Examples include: Usage of scores logged in Compete to present GolfPass videos to golfers. Using booking data to illustrate how GolfPass could benefit a golfer. Using data to inform system changes. Qualifications Candidates must be able to demonstrate: 3+ years of experience in platform analysis, technical support, or a similar role in a technical or engineering environment, with a proven track record of resolving complex technical issues. Exceptional problem-solving skills and the ability to work under pressure. Excellent communication skills, capable of effectively articulating technical concepts to both technical and non-technical stakeholders. Additional Information NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by emailing .
Senior Business Systems Analyst - Automation and Low/No Code Specialist Hybrid working - 50/50 split Circa £70,000 + excellent benefits Are you an aspiring leader with a passion for automation and leveraging Microsoft technologies to drive business innovation? Join my clients dynamic organisation in Newcastle as a Senior Business Systems Analyst, where you'll lead initiatives focused on automation, low/no code solutions, and maximising the potential of Microsoft technologies. Key Responsibilities: Strategic Leadership: Provide strategic direction and leadership in the adoption and implementation of automation solutions, leveraging low/no code platforms and Microsoft technologies to drive efficiency and productivity across the organisation. Requirements Management: Lead the development and sign-off of Requirements Specification documents for automation projects, collaborating closely with stakeholders to ensure alignment with business objectives. Change Management: Drive effective change management processes for automation initiatives, overseeing modifications to project documentation and ensuring clarity and consistency throughout the project life cycle. Cross-Functional Collaboration: Foster collaboration and communication across departments, serving as a liaison between technical teams and business units to ensure seamless project delivery. Team Mentorship: Mentor and support junior members of the team, providing guidance and expertise in automation and low/no code solutions to help them grow and develop in their roles. Technical Experience Required: Power Platform - specifically Power Apps & Power Automate Automation tools such as PowerShell, RBA, UIPath Experience working in an Azure environment Exposure to alternative low/no code technologies would be a bonus Skills/Experience Required: Leadership Experience: Previous experience in a leadership role within an end-user organisation, with a focus on driving automation initiatives and leveraging low/no code platforms. Analytical Expertise: Strong analytical skills, with the ability to gather and interpret business requirements and translate them into actionable automation solutions. Communication Skills: Excellent written and verbal communication skills, with the ability to effectively engage and influence stakeholders at all levels of the organisation. Technical Proficiency: Proficiency in Microsoft technologies, including Azure services, Dynamics Power Platform, and Power Apps, with a strong understanding of automation principles and low/no code development. This is an exceptional opportunity for an aspiring leader to make a significant impact in driving automation and innovation within our organisation. If you're ready to take on a leadership role and drive digital transformation using Microsoft technologies, we want to hear from you. Please send your CV for immediate review. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 01, 2024
Full time
Senior Business Systems Analyst - Automation and Low/No Code Specialist Hybrid working - 50/50 split Circa £70,000 + excellent benefits Are you an aspiring leader with a passion for automation and leveraging Microsoft technologies to drive business innovation? Join my clients dynamic organisation in Newcastle as a Senior Business Systems Analyst, where you'll lead initiatives focused on automation, low/no code solutions, and maximising the potential of Microsoft technologies. Key Responsibilities: Strategic Leadership: Provide strategic direction and leadership in the adoption and implementation of automation solutions, leveraging low/no code platforms and Microsoft technologies to drive efficiency and productivity across the organisation. Requirements Management: Lead the development and sign-off of Requirements Specification documents for automation projects, collaborating closely with stakeholders to ensure alignment with business objectives. Change Management: Drive effective change management processes for automation initiatives, overseeing modifications to project documentation and ensuring clarity and consistency throughout the project life cycle. Cross-Functional Collaboration: Foster collaboration and communication across departments, serving as a liaison between technical teams and business units to ensure seamless project delivery. Team Mentorship: Mentor and support junior members of the team, providing guidance and expertise in automation and low/no code solutions to help them grow and develop in their roles. Technical Experience Required: Power Platform - specifically Power Apps & Power Automate Automation tools such as PowerShell, RBA, UIPath Experience working in an Azure environment Exposure to alternative low/no code technologies would be a bonus Skills/Experience Required: Leadership Experience: Previous experience in a leadership role within an end-user organisation, with a focus on driving automation initiatives and leveraging low/no code platforms. Analytical Expertise: Strong analytical skills, with the ability to gather and interpret business requirements and translate them into actionable automation solutions. Communication Skills: Excellent written and verbal communication skills, with the ability to effectively engage and influence stakeholders at all levels of the organisation. Technical Proficiency: Proficiency in Microsoft technologies, including Azure services, Dynamics Power Platform, and Power Apps, with a strong understanding of automation principles and low/no code development. This is an exceptional opportunity for an aspiring leader to make a significant impact in driving automation and innovation within our organisation. If you're ready to take on a leadership role and drive digital transformation using Microsoft technologies, we want to hear from you. Please send your CV for immediate review. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
IT Support Analyst Permanent Malton (N Yorkshire) to £28,000 + £2,500 (On-Call) IT Support Analyst needed for a permanent position based in Malton (N Yorkshire), including occasional travel to other UK sites if required. A chance to join an established business with a long-term proven track record. Start May/June 2024. Key skills, experience + duties will include: Providing day-to-day technical support for specialist IT systems including: plant systems, factory stock systems, labelling systems, machine software and devices. Supporting, trouble-shooting + resolving end-user IT service requests and incidents for both standard and bespoke software / hardware. Escalating serious and recurring IT technical issues + service impacts to the management team. Working to agreed SLAs and best practice for IT operational support. Building relationships with IT colleagues and 3rd party IT support partners. Working to a rotating weekly shift pattern (06:00-13:45, 08:00-16:00, 09:45-17:30), and providing out-of-hours 24/7 on-call support cover every 6 weeks. Salary/Benefits: to £28k Base (DOE) + £2,500 (On-Call) + 25 days holiday (plus BHs) + Pension (8% Employer Contribution) + More! JBRP1_UKTJ
May 01, 2024
Full time
IT Support Analyst Permanent Malton (N Yorkshire) to £28,000 + £2,500 (On-Call) IT Support Analyst needed for a permanent position based in Malton (N Yorkshire), including occasional travel to other UK sites if required. A chance to join an established business with a long-term proven track record. Start May/June 2024. Key skills, experience + duties will include: Providing day-to-day technical support for specialist IT systems including: plant systems, factory stock systems, labelling systems, machine software and devices. Supporting, trouble-shooting + resolving end-user IT service requests and incidents for both standard and bespoke software / hardware. Escalating serious and recurring IT technical issues + service impacts to the management team. Working to agreed SLAs and best practice for IT operational support. Building relationships with IT colleagues and 3rd party IT support partners. Working to a rotating weekly shift pattern (06:00-13:45, 08:00-16:00, 09:45-17:30), and providing out-of-hours 24/7 on-call support cover every 6 weeks. Salary/Benefits: to £28k Base (DOE) + £2,500 (On-Call) + 25 days holiday (plus BHs) + Pension (8% Employer Contribution) + More! JBRP1_UKTJ