A Central London-based company is looking for a bright and motivated German speaking Technical Support Specialist with an interest in the world of online technology, for a commercial role in their business dealing with German and English speaking clients. Your work hours will be Monday to Friday from 8am to 4pm or 9am to 5pm. The salary range is £28,000-£32,000. You would work on a hybrid scheme, with a few days per month in the central London office and the rest from home. The company is an online technology business with close ties to the corporate world. As a German speaking Technical Support Specialist, you will provide top-class technical support to a demanding client base which includes investment bankers, corporate lawyers and corporate board members. Your responsibilities will include: Providing product support and being the main point of contact for German and English speaking clients Troubleshooting issues to resolution and answering clients' questions in a timely manner Managing client projects independently and providing trainings and demonstrations Being responsible for effectively identifying and anticipating clients' needs About you:The ideal candidate will be a tech-savvy individual with strong problem-solving skills and excellent German language skills. You would be provided with full training and the role is an excellent opportunity for a bright, commercially-minded person with drive and ambition. To apply for this position, you must have experience in a client or customer contact role within an office environment. Profile: Required to be fluent in German and English, both written and spoken Previous experience in a client services, product support or project management role Excellent communication and listening skills Ability to service clients effectively, including the ability to host client meetings, presentations and training sessions in a face-to-face as well as an online environment Strong technical abilities Computer-literate with strong troubleshooting skills An interest in technology is essential A polite, confident and friendly manner Collaborative team player To apply, please send your CV in English and in Word format to Marie-Anne. languagematters is acting as an employment agency in relation to this vacancy.
May 01, 2024
Full time
A Central London-based company is looking for a bright and motivated German speaking Technical Support Specialist with an interest in the world of online technology, for a commercial role in their business dealing with German and English speaking clients. Your work hours will be Monday to Friday from 8am to 4pm or 9am to 5pm. The salary range is £28,000-£32,000. You would work on a hybrid scheme, with a few days per month in the central London office and the rest from home. The company is an online technology business with close ties to the corporate world. As a German speaking Technical Support Specialist, you will provide top-class technical support to a demanding client base which includes investment bankers, corporate lawyers and corporate board members. Your responsibilities will include: Providing product support and being the main point of contact for German and English speaking clients Troubleshooting issues to resolution and answering clients' questions in a timely manner Managing client projects independently and providing trainings and demonstrations Being responsible for effectively identifying and anticipating clients' needs About you:The ideal candidate will be a tech-savvy individual with strong problem-solving skills and excellent German language skills. You would be provided with full training and the role is an excellent opportunity for a bright, commercially-minded person with drive and ambition. To apply for this position, you must have experience in a client or customer contact role within an office environment. Profile: Required to be fluent in German and English, both written and spoken Previous experience in a client services, product support or project management role Excellent communication and listening skills Ability to service clients effectively, including the ability to host client meetings, presentations and training sessions in a face-to-face as well as an online environment Strong technical abilities Computer-literate with strong troubleshooting skills An interest in technology is essential A polite, confident and friendly manner Collaborative team player To apply, please send your CV in English and in Word format to Marie-Anne. languagematters is acting as an employment agency in relation to this vacancy.
German Speaking IT Support Location: Bournemouth (Hybrid Working) Salary: £25,000 per annum, plus annual performance bonus Hours: Monday - Friday, 40 hours per week Our client, based in Bournemouth, offers end-to-end solutions to their customer's business problems. Not only do they have offices in the UK, but also Spain, US, New Zealand, the Philippines and South Africa. Their end-to-end sales and marketing solutions in multi-languages help tech brands such as Adobe, SAP, HP, Dell (and more) grow their businesses better, faster and more efficiently. Our client is looking for passionate and professional German speaking individuals to join their successful team. No experience required! Just the desire to kick start a career in technology sales. Main Responsibilities: Answer inbound calls and technical queries on the IT software we provide. Build rapport and nurture relationships, identifying opportunities to up-sell. Ensure excellent customer support, direct escalations to the respective stakeholders. Learning the necessary tools to be able to succeed in the role; with a can-do attitude and an open mind to learning. In order to be successful in this role, you need to have the following skills/experience: Speak German as your FIRST language and easily communicate to decision makers across the German market Self-motivated, proactive, flexible and curious Desire to improve, receive feedback and be coached to win in tech sales Our client offer a fantastic and elite training program, so no previous technical experience necessary! They also offer great benefits and development opportunities. To find out more, APPLY TODAY!
May 01, 2024
Full time
German Speaking IT Support Location: Bournemouth (Hybrid Working) Salary: £25,000 per annum, plus annual performance bonus Hours: Monday - Friday, 40 hours per week Our client, based in Bournemouth, offers end-to-end solutions to their customer's business problems. Not only do they have offices in the UK, but also Spain, US, New Zealand, the Philippines and South Africa. Their end-to-end sales and marketing solutions in multi-languages help tech brands such as Adobe, SAP, HP, Dell (and more) grow their businesses better, faster and more efficiently. Our client is looking for passionate and professional German speaking individuals to join their successful team. No experience required! Just the desire to kick start a career in technology sales. Main Responsibilities: Answer inbound calls and technical queries on the IT software we provide. Build rapport and nurture relationships, identifying opportunities to up-sell. Ensure excellent customer support, direct escalations to the respective stakeholders. Learning the necessary tools to be able to succeed in the role; with a can-do attitude and an open mind to learning. In order to be successful in this role, you need to have the following skills/experience: Speak German as your FIRST language and easily communicate to decision makers across the German market Self-motivated, proactive, flexible and curious Desire to improve, receive feedback and be coached to win in tech sales Our client offer a fantastic and elite training program, so no previous technical experience necessary! They also offer great benefits and development opportunities. To find out more, APPLY TODAY!
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
Location - Hampton, PeterboroughPay - £15 per hour, after 3 months goes up to £17.46Contract - 3 months with potential extensionsHours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week.Required skills:- fluent German and English speaking, with strong all round communication skills- Plenty of Customer service experience- Previously required to complete calls/make bookings.- Experience with Microsoft Word/Excel/PowerPoint/Outlook- Speaking/typing in English to a professional level.- Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible.- Educated to GCSE Level or equivalent in Maths and English- IT certificated desirable but not essential.Requirements:- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.- Adhering to Incident management procedures.- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- Keeping up to date with the current standard procedures.- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager- Escalate potential problem issues with Problem and Incident Management.- Contributing to team meetings.If you think you're suitable for the role, apply now!If you are interested, please contact GTS on ."In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
May 01, 2024
Full time
Location - Hampton, PeterboroughPay - £15 per hour, after 3 months goes up to £17.46Contract - 3 months with potential extensionsHours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week.Required skills:- fluent German and English speaking, with strong all round communication skills- Plenty of Customer service experience- Previously required to complete calls/make bookings.- Experience with Microsoft Word/Excel/PowerPoint/Outlook- Speaking/typing in English to a professional level.- Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible.- Educated to GCSE Level or equivalent in Maths and English- IT certificated desirable but not essential.Requirements:- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.- Adhering to Incident management procedures.- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- Keeping up to date with the current standard procedures.- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager- Escalate potential problem issues with Problem and Incident Management.- Contributing to team meetings.If you think you're suitable for the role, apply now!If you are interested, please contact GTS on ."In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Customer Support Technician: Spanish/German Speaking Milton Keynes, Buckinghamshire £30,000 per annum My clients in North Bucks have an immediate requirement for a Customer Support Technician: Electronics. This role is commutable from Milton Keynes, Newport Pagnell, St. Neots, Biggleswade, Sandy, Bedford. My clients are a world leader in in the design, manufacture and continuous improvement of wireless condition monitoring solutions. Their technology is used in 35 countries in rail, construction and mining. More than 30,000 sensors were installed last year, helping users manage ground and structural movement, landslide risk, geotechnical behaviour, rail track movement and much more. They are seeking the right individual to join their Customer Support team. This is a full time hybrid role, working from the office 3 days a week, and working remotely from home for the remaining 2 days. Main Duties & Responsibilities:As a Customer Support Technician, you will take a hands-on role in providing support for customers ahead of, during and after the installation of new projects, replacements, and changes. The role also involves training customers and preparing equipment for dispatch for new projects and replacements. Reporting, Location & Travel:This role reports to the Team Lead and Global Customer Support Manager. A hybrid role split with 3 days in the office and 2 days working remotely, with an occasional requirement for national and international travel, primarily to meet customers and support product deployment. Key Responsibilities:Responsibilities include, although are not limited to the following:• Clarifying customer technical requirements ahead of new project installations and briefing the production team.• Supporting customers during project installation.• Setting up monitoring diagrams, users, alerts and calculations.• Attending site when required to support customer installations or investigate reported faults.• Assisting customers with technical queries and fault reports by phone, email and through a helpdesk ticket system.• Managing the return and replacement of faulty equipment.• Assisting with fault diagnosis and contributing to fault reduction.• Providing training to customers mostly using teleconferencing, sometimes on site or in the company facility.• Configuring equipment to customer specifications, fitting mounting brackets and ancillary equipment, packing for dispatch.• Receiving returned equipment and diagnosing faults.• Carrying out minor repairs and refurbishment of equipment.• Other duties as assigned. Relevant Knowledge & Experience:Candidates should assess their suitability against the following essential and/or desirable relevant knowledge and experience: Essential:• Demonstrable experience of customer service in an engineering, or technical environment.• Excellent customer relations skills.• Fluent in English.• Languages: spoken/written Spanish and/or German. Desirable:• Good ability with Excel, and other Office apps.• Understanding of IP Networking.• Experience of working within monitoring.• Site experience in Rail and/or Construction is preferred.• Other spoken/written languages such as French or Italian. Package:Salary to c£35k, negotiable for a candidate with extremely well matched skills & experience.Workplace Pension Scheme with matched employer contributions.Life Assurance scheme.Cycle to Work Scheme.Tech Purchase Scheme.Learning & Development scheme including a variety of training courses. To apply for this Customer Support Technician: Electronics role in North Bucks please contact us ASAP!
May 01, 2024
Full time
Customer Support Technician: Spanish/German Speaking Milton Keynes, Buckinghamshire £30,000 per annum My clients in North Bucks have an immediate requirement for a Customer Support Technician: Electronics. This role is commutable from Milton Keynes, Newport Pagnell, St. Neots, Biggleswade, Sandy, Bedford. My clients are a world leader in in the design, manufacture and continuous improvement of wireless condition monitoring solutions. Their technology is used in 35 countries in rail, construction and mining. More than 30,000 sensors were installed last year, helping users manage ground and structural movement, landslide risk, geotechnical behaviour, rail track movement and much more. They are seeking the right individual to join their Customer Support team. This is a full time hybrid role, working from the office 3 days a week, and working remotely from home for the remaining 2 days. Main Duties & Responsibilities:As a Customer Support Technician, you will take a hands-on role in providing support for customers ahead of, during and after the installation of new projects, replacements, and changes. The role also involves training customers and preparing equipment for dispatch for new projects and replacements. Reporting, Location & Travel:This role reports to the Team Lead and Global Customer Support Manager. A hybrid role split with 3 days in the office and 2 days working remotely, with an occasional requirement for national and international travel, primarily to meet customers and support product deployment. Key Responsibilities:Responsibilities include, although are not limited to the following:• Clarifying customer technical requirements ahead of new project installations and briefing the production team.• Supporting customers during project installation.• Setting up monitoring diagrams, users, alerts and calculations.• Attending site when required to support customer installations or investigate reported faults.• Assisting customers with technical queries and fault reports by phone, email and through a helpdesk ticket system.• Managing the return and replacement of faulty equipment.• Assisting with fault diagnosis and contributing to fault reduction.• Providing training to customers mostly using teleconferencing, sometimes on site or in the company facility.• Configuring equipment to customer specifications, fitting mounting brackets and ancillary equipment, packing for dispatch.• Receiving returned equipment and diagnosing faults.• Carrying out minor repairs and refurbishment of equipment.• Other duties as assigned. Relevant Knowledge & Experience:Candidates should assess their suitability against the following essential and/or desirable relevant knowledge and experience: Essential:• Demonstrable experience of customer service in an engineering, or technical environment.• Excellent customer relations skills.• Fluent in English.• Languages: spoken/written Spanish and/or German. Desirable:• Good ability with Excel, and other Office apps.• Understanding of IP Networking.• Experience of working within monitoring.• Site experience in Rail and/or Construction is preferred.• Other spoken/written languages such as French or Italian. Package:Salary to c£35k, negotiable for a candidate with extremely well matched skills & experience.Workplace Pension Scheme with matched employer contributions.Life Assurance scheme.Cycle to Work Scheme.Tech Purchase Scheme.Learning & Development scheme including a variety of training courses. To apply for this Customer Support Technician: Electronics role in North Bucks please contact us ASAP!
FRENCH SELECTION UK German speaking 2nd line Technical Support Salary: Up to £34,000 p.a. + Benefits Location: Rosyth, Scotland At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8128GIS Hybrid working VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: 8128GIS Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established provider in the scientific field. Main duties: To provide technical networking support, fault diagnosis and resolutions. The Role: To provide remote troubleshooting and resolution of software and network errors To complete data migrations after upgrades To provide troubleshooting of network issues and log cases following SLA To manage and resolve complex networking issues escalated from 1st line colleagues To carry out remote diagnosis and escalate advanced issues to 3rd line colleagues To remotely assist customers with the installation of new or upgraded software To follow the ticketing system to monitor and escalate issues appropriately The Candidate: Fluency in German (written and spoken) is essential Previous experience in technical support in Networking, Hardware and Software Previous experience in Windows OS, MS Access and SQL databases Problem-solving and excellent communication skills IT literate Salary: Up to £34,000 p.a. + Benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic. JBRP1_UKTJ
Apr 30, 2024
Full time
FRENCH SELECTION UK German speaking 2nd line Technical Support Salary: Up to £34,000 p.a. + Benefits Location: Rosyth, Scotland At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8128GIS Hybrid working VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: 8128GIS Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established provider in the scientific field. Main duties: To provide technical networking support, fault diagnosis and resolutions. The Role: To provide remote troubleshooting and resolution of software and network errors To complete data migrations after upgrades To provide troubleshooting of network issues and log cases following SLA To manage and resolve complex networking issues escalated from 1st line colleagues To carry out remote diagnosis and escalate advanced issues to 3rd line colleagues To remotely assist customers with the installation of new or upgraded software To follow the ticketing system to monitor and escalate issues appropriately The Candidate: Fluency in German (written and spoken) is essential Previous experience in technical support in Networking, Hardware and Software Previous experience in Windows OS, MS Access and SQL databases Problem-solving and excellent communication skills IT literate Salary: Up to £34,000 p.a. + Benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic. JBRP1_UKTJ
FRENCH SELECTION UK German speaking 3rd line Technical support Salary: Up to £40,000 p.a. basic + Benefits Location: Rosyth, Scotland At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8128GIT Hybrid working VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: 8128GIT Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established provider in the scientific field. Main duties: To provide technical networking support and fault diagnosis, and assist with case escalations. The Role: To provide remote fault diagnosis and resolution of software and network errors To remotely assist customers with the installation of complex custom software To schedule and complete data migrations and software upgrades To log cases in the database and update customers appropriately To assist with troubleshooting of escalated cases and provide resolutions, following the SLA To improve technical knowledge and keep up to date with new product launches To monitor trends in software and networking faults in order to aid early detection and prevention The Candidate: Fluency in German (written and spoken) is essential Previous experiencein technical supportin Networking, Hardware and Software Previous experience in Windows OS, MS Access and SQL databases Problem-solving and excellent communication skills IT literate Salary: Up to £40,000 p.a. basic + Benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic. JBRP1_UKTJ
Apr 30, 2024
Full time
FRENCH SELECTION UK German speaking 3rd line Technical support Salary: Up to £40,000 p.a. basic + Benefits Location: Rosyth, Scotland At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8128GIT Hybrid working VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: 8128GIT Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established provider in the scientific field. Main duties: To provide technical networking support and fault diagnosis, and assist with case escalations. The Role: To provide remote fault diagnosis and resolution of software and network errors To remotely assist customers with the installation of complex custom software To schedule and complete data migrations and software upgrades To log cases in the database and update customers appropriately To assist with troubleshooting of escalated cases and provide resolutions, following the SLA To improve technical knowledge and keep up to date with new product launches To monitor trends in software and networking faults in order to aid early detection and prevention The Candidate: Fluency in German (written and spoken) is essential Previous experiencein technical supportin Networking, Hardware and Software Previous experience in Windows OS, MS Access and SQL databases Problem-solving and excellent communication skills IT literate Salary: Up to £40,000 p.a. basic + Benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic. JBRP1_UKTJ
FRENCH SELECTION UK French speaking IT Technical Support IT, Help Desk, Technical Support, Service Support, IT Support, Windows support, 1st Line Support, Hardware, Installation, Troubleshooting, Remote upgrades, Remote Desktop, IT Engineer, Service Desk, IT Help Desk, Fluent in French Salary: Up to £31,000 p.a. + Benefits Location: Rugby, Warwickshire At commutable distance from: Rugby, Coventry, Northampton, Leicester, Warwick, Kettering, Nuneaton, Loughborough, Daventry, Banbury, Wellingborough, Lutterworth, M1 Ref: 8130FT Great Opportunity for Progression Full training provided Office Based Role VIEW JOB DESCRIPTION > APPLY NOW:Please visit the French Selection UK website, vacancies section, search job reference: 8130FTApplications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established designer and manufacturer of interactive displays with international links. Main duties: To provide effective 1st line technical support. The Role: • Providing remote 1st line technical support to customers• To provide troubleshooting of hardware issues and log cases following SLA• To escalate calls with advanced technical queries appropriately• To organise the replacement of faulty hardware to be sent to the customer• To schedule client site visits with the field service team• To provide excellent customer service The Candidate: • Fluency in French (written and spoken) • Customer service or IT support experience desirable• Problem-solving and excellent communication skills• IT literate and computer savvy• Pro-active, confident and dynamic personality Salary: Up to £31,000 p.a. + Benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Apr 30, 2024
Full time
FRENCH SELECTION UK French speaking IT Technical Support IT, Help Desk, Technical Support, Service Support, IT Support, Windows support, 1st Line Support, Hardware, Installation, Troubleshooting, Remote upgrades, Remote Desktop, IT Engineer, Service Desk, IT Help Desk, Fluent in French Salary: Up to £31,000 p.a. + Benefits Location: Rugby, Warwickshire At commutable distance from: Rugby, Coventry, Northampton, Leicester, Warwick, Kettering, Nuneaton, Loughborough, Daventry, Banbury, Wellingborough, Lutterworth, M1 Ref: 8130FT Great Opportunity for Progression Full training provided Office Based Role VIEW JOB DESCRIPTION > APPLY NOW:Please visit the French Selection UK website, vacancies section, search job reference: 8130FTApplications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established designer and manufacturer of interactive displays with international links. Main duties: To provide effective 1st line technical support. The Role: • Providing remote 1st line technical support to customers• To provide troubleshooting of hardware issues and log cases following SLA• To escalate calls with advanced technical queries appropriately• To organise the replacement of faulty hardware to be sent to the customer• To schedule client site visits with the field service team• To provide excellent customer service The Candidate: • Fluency in French (written and spoken) • Customer service or IT support experience desirable• Problem-solving and excellent communication skills• IT literate and computer savvy• Pro-active, confident and dynamic personality Salary: Up to £31,000 p.a. + Benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Contentful's Solution Architects are principally outwards-facing. They are trusted advisors of technologists, developers, content creators and project/product managers. As a Solution Architect at Contentful, you'll have the opportunity to work with international teams post-sale, from visionary brands to innovative digital agencies. Your technical guidance and product expertise will help customers make the right decisions and achieve success with their project. A reasonable expectation for travel to on-site visits would be up to 10%. What to expect? Create and deliver technical enablement on product platform features to customers as well as providing consultative advice & recommendations on specific implementation use cases Identify and propose comprehensive solution designs to complex business problems after running customer discovery sessions Keep abreast of Contentful product developments and synthesize these into best practices, workshops & enablement materials for our customers Create prototypes or code examples to facilitate customer onboarding and to support projects Maintain a foundational understanding of technologies related to Contentful as well as staying up to date with industry trends Continuously seek, synthesize and communicate customer product feedback to our Product Management, Engineering, and Marketing teams Support engagement managers on quoting and scoping of SOWs Partner with Sales, Customer Success Managers and Solution Engineers, to ensure a successful customer experience with Contentful. Continuously improve your professional skills through activities such as training, reading and seeking mentorship from others Within Contentful, you will work closely with Technical Project Managers and Solution Architects on accounts implementing Contentful. You will be following the architectural approach and project plan laid out by the account team in order to make sure the implementation is successful and delivered in a timely manner. You will also be expected to report and manage risk as well as adapt and work with the customer in real-time to overcome any obstacles. The insights gained during your work with customers will enable you to provide valuable input to our Product Management and Engineering departments. Your first hand accounts of how customers interact with our product, tempered by your experience, will provide crucial real world context for our teams' building efforts. Your experience working with customers will allow you to continually refine our best practices and form opinionated advice. There are also opportunities to contribute to Contentful's thought leadership by participating in our Voice of the Customer sessions with the product team, writing blogs, leading workshops, or speaking at our Contentful conference. What you need to be successful At least 5 years-experience in a similar customer-facing role, for example in a technical consultant, solution engineer or implementation engineer role at an API-first (REST, GraphQL) SaaS company. Professional experience working on projects that utilize microservices-based architectures and transitions away from monolithic architectures. Experience working on digital experiences beyond the web is a plus. Experience with modern JS/React frameworks: NextJS, NuxtJS, Remix, Vue or Angular. Understanding of web rendering technologies; Server-side, client-side, hybrid rendering and Static Site Generation including ISR (eg. Gatsby) Professional experience with content management system(s) and a solid understanding of headless CMS architecture & best practices for building content-driven applications Bachelor's Degree or equivalent experience (Engineering, Computer Science, or a related field) Comfortable working in a fast-paced environment with multiple customer engagements at once Strong interpersonal, presentation and persuasion skills with the ability to build diverse relationships and influence technical and non-technical audiences The ability to work both autonomously and with a team to drive customer results. Excellent English & German communication and presentation skills and confidence conveying knowledge to a technical audience. What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share ownership and the success of our company We value Work-Life balance and You Time !A generous amount of paid time off, including vacation days, education days, and volunteer days Access to our Employee Assistance Program (EAP) for information, support, discussion, and counseling for life's challenges Use your personal education budget to improve your skills and grow in your career. Use your physical fitness budget to get away from your desk and support your physical wellness Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties A monthly phone/internet stipend and phone upgrade reimbursement after 2 years New hire office equipment stipend. Get the gear you need to work at your best Who are we? Contentful is the intelligent composable content platform that unlocks all of an organization's digital content to deliver impactful customer experiences, making content a strategic business asset. The Contentful Platform, Contentful Studio, and the Contentful Ecosystem combine the flexibility of composable content with the intelligence of AI, empowering digital teams to drive business momentum through collaboration, speed, and scale. Contentful powers innovative content experiences across brands, regions, and channels for organizations around the world, including nearly 30% of the Fortune 500. Nearly 800 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver and distributed around the world. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the " Contentful's Candidate Privacy Notice ", and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Apr 27, 2024
Full time
Contentful's Solution Architects are principally outwards-facing. They are trusted advisors of technologists, developers, content creators and project/product managers. As a Solution Architect at Contentful, you'll have the opportunity to work with international teams post-sale, from visionary brands to innovative digital agencies. Your technical guidance and product expertise will help customers make the right decisions and achieve success with their project. A reasonable expectation for travel to on-site visits would be up to 10%. What to expect? Create and deliver technical enablement on product platform features to customers as well as providing consultative advice & recommendations on specific implementation use cases Identify and propose comprehensive solution designs to complex business problems after running customer discovery sessions Keep abreast of Contentful product developments and synthesize these into best practices, workshops & enablement materials for our customers Create prototypes or code examples to facilitate customer onboarding and to support projects Maintain a foundational understanding of technologies related to Contentful as well as staying up to date with industry trends Continuously seek, synthesize and communicate customer product feedback to our Product Management, Engineering, and Marketing teams Support engagement managers on quoting and scoping of SOWs Partner with Sales, Customer Success Managers and Solution Engineers, to ensure a successful customer experience with Contentful. Continuously improve your professional skills through activities such as training, reading and seeking mentorship from others Within Contentful, you will work closely with Technical Project Managers and Solution Architects on accounts implementing Contentful. You will be following the architectural approach and project plan laid out by the account team in order to make sure the implementation is successful and delivered in a timely manner. You will also be expected to report and manage risk as well as adapt and work with the customer in real-time to overcome any obstacles. The insights gained during your work with customers will enable you to provide valuable input to our Product Management and Engineering departments. Your first hand accounts of how customers interact with our product, tempered by your experience, will provide crucial real world context for our teams' building efforts. Your experience working with customers will allow you to continually refine our best practices and form opinionated advice. There are also opportunities to contribute to Contentful's thought leadership by participating in our Voice of the Customer sessions with the product team, writing blogs, leading workshops, or speaking at our Contentful conference. What you need to be successful At least 5 years-experience in a similar customer-facing role, for example in a technical consultant, solution engineer or implementation engineer role at an API-first (REST, GraphQL) SaaS company. Professional experience working on projects that utilize microservices-based architectures and transitions away from monolithic architectures. Experience working on digital experiences beyond the web is a plus. Experience with modern JS/React frameworks: NextJS, NuxtJS, Remix, Vue or Angular. Understanding of web rendering technologies; Server-side, client-side, hybrid rendering and Static Site Generation including ISR (eg. Gatsby) Professional experience with content management system(s) and a solid understanding of headless CMS architecture & best practices for building content-driven applications Bachelor's Degree or equivalent experience (Engineering, Computer Science, or a related field) Comfortable working in a fast-paced environment with multiple customer engagements at once Strong interpersonal, presentation and persuasion skills with the ability to build diverse relationships and influence technical and non-technical audiences The ability to work both autonomously and with a team to drive customer results. Excellent English & German communication and presentation skills and confidence conveying knowledge to a technical audience. What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share ownership and the success of our company We value Work-Life balance and You Time !A generous amount of paid time off, including vacation days, education days, and volunteer days Access to our Employee Assistance Program (EAP) for information, support, discussion, and counseling for life's challenges Use your personal education budget to improve your skills and grow in your career. Use your physical fitness budget to get away from your desk and support your physical wellness Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties A monthly phone/internet stipend and phone upgrade reimbursement after 2 years New hire office equipment stipend. Get the gear you need to work at your best Who are we? Contentful is the intelligent composable content platform that unlocks all of an organization's digital content to deliver impactful customer experiences, making content a strategic business asset. The Contentful Platform, Contentful Studio, and the Contentful Ecosystem combine the flexibility of composable content with the intelligence of AI, empowering digital teams to drive business momentum through collaboration, speed, and scale. Contentful powers innovative content experiences across brands, regions, and channels for organizations around the world, including nearly 30% of the Fortune 500. Nearly 800 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver and distributed around the world. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the " Contentful's Candidate Privacy Notice ", and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
FRENCH SELECTION UK French speaking Technical Support advisor Technical support, 1st line support, 2nd line support, IT, Technical issues, distributors, resellers, computer products, Customer service, Representative, Customer Care, Customer support, Customer Advisor, Fluent in French Salary: up to £29,500 p.a. (Depending on experience) + Bonus + Excellent benefits Location: Feltham, Middlesex Easy commute by public transport with South Western Railway (Waterloo, Vauxhall, Clapham, Wimbledon, New Malden, Norbiton, Kingston, Teddington, Fulwell, Hempton, Sunbury, Upper Halliford.Commutable by car from Surrey, Addlestone, Weybridge, Hersham, Esher, Ashford, Feltham, Twickenham, Greater London, South West London, M3, A308 Ref: 4193TF Full time permanent position Working hours Mon-Thurs 8am - 5pm, Fri 8am - 3pm Hybrid working system - 2 days in the office / 3 days at home VIEW JOB DESCRIPTION > APPLY NOWPlease visit the French Selection UK website, vacancies section, search job reference:4193TFApplications submitted on our website will come to us in Word format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a multinational tech company who develop, manufacture and sell IT products on a global scale Main Duties: To assist and support Customers with technical questions and problems while providing outstanding customer service The Role: - Respond to technical enquiries from distributors, resellers and end users via email, web chat, live chat and social media- Resolve any issues from customers within a dedicated time frame- Run tests following customer issues recording these findings for in house research.- Keep up to date on products- Ensure all correspondence is recorded and kept up to date- Escalate technical customer issues as needed to the relevant departments- Attend regular staff meetings and provide reports as needed The Candidate: - Fluent in French (written & spoken) essential - Previous experience in technical support needed - Knowledge of computer systems and networks beneficial- Excellent communication skills- Customer service focused- Confident, proactive & dynamic- Computer literate (excel, outlook, CRM system) Salary: up to £29,500 p.a. (Depending on experience) + Bonus + Excellent benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Apr 25, 2024
Full time
FRENCH SELECTION UK French speaking Technical Support advisor Technical support, 1st line support, 2nd line support, IT, Technical issues, distributors, resellers, computer products, Customer service, Representative, Customer Care, Customer support, Customer Advisor, Fluent in French Salary: up to £29,500 p.a. (Depending on experience) + Bonus + Excellent benefits Location: Feltham, Middlesex Easy commute by public transport with South Western Railway (Waterloo, Vauxhall, Clapham, Wimbledon, New Malden, Norbiton, Kingston, Teddington, Fulwell, Hempton, Sunbury, Upper Halliford.Commutable by car from Surrey, Addlestone, Weybridge, Hersham, Esher, Ashford, Feltham, Twickenham, Greater London, South West London, M3, A308 Ref: 4193TF Full time permanent position Working hours Mon-Thurs 8am - 5pm, Fri 8am - 3pm Hybrid working system - 2 days in the office / 3 days at home VIEW JOB DESCRIPTION > APPLY NOWPlease visit the French Selection UK website, vacancies section, search job reference:4193TFApplications submitted on our website will come to us in Word format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a multinational tech company who develop, manufacture and sell IT products on a global scale Main Duties: To assist and support Customers with technical questions and problems while providing outstanding customer service The Role: - Respond to technical enquiries from distributors, resellers and end users via email, web chat, live chat and social media- Resolve any issues from customers within a dedicated time frame- Run tests following customer issues recording these findings for in house research.- Keep up to date on products- Ensure all correspondence is recorded and kept up to date- Escalate technical customer issues as needed to the relevant departments- Attend regular staff meetings and provide reports as needed The Candidate: - Fluent in French (written & spoken) essential - Previous experience in technical support needed - Knowledge of computer systems and networks beneficial- Excellent communication skills- Customer service focused- Confident, proactive & dynamic- Computer literate (excel, outlook, CRM system) Salary: up to £29,500 p.a. (Depending on experience) + Bonus + Excellent benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
German Speaking Technical Support Location: Sunbury-on-Thames Salary: £27,500 - £29,500 + Bonus + Benefits Hours: Mon - Thu 8am - 5pm, Fri 8am - 3pm (HYBRID: Working from home Mondays and Fridays) My client based in Sunbury on Thames is looking for a Technical Support Specialist who is fluent in German & English. You will be responsible for assisting customers with product questions and problems via phone, email and live chat. Duties: Handle customer requests from distributors, resellers and end users regarding technical issues and product questions. Technical requests are received in the form of email, Web Form, Live Chat, social media or from other departments. These are to be dealt with in a professional, courteous, and timely manner. Manage the Technical Support CRM requests ensuring that a 24-hour response is achieved. A 2-hour response is required on some high-profile requests. Resolve customer queries by gathering appropriate information from the customer, then researching and resolving the issue. Recreate customer problems in-house and perform tests to ascertain the cause of the problem, resolving the issue then documenting the findings. Pro-actively maintaining knowledge and updating themselves on all products and competitors hardware/software products. Initial and on-going training will be provided as necessary. Develop and maintain accounts of correspondence and other technical support records. To handle customers complaints with a strong focus on customers satisfaction and a view to anticipate them and prevent them. To provide regular and timely updates to customers about their pending case, liaising with all stakeholders involved. Person Specification: Fluent in English & German (verbal & written). Working knowledge of Computer Networks and a proficient knowledge of PC Architecture. Minimum of 1 years experience in providing second level technical support by phone or chat. Any other additional European language e.g. Spanish, Italian, French are highly desirable. Excellent communication and organisational skills. Able to multi-task and prioritise own workload. Team player and positive working attitude. Benefits: Discretionary bonus scheme. Generous employee pension contribution. Life insurance. Permanent health insurance. 24 days holiday (plus bank holidays) Private medical, worldwide travel and dental insurance. Subsidised travel. Health screening. Gym membership. Employee assistance programme. Childcare allowance. Enhanced maternity/paternity. Training and development opportunities. Company events. Free tea/coffee and subsidised vending/lunches.
Apr 25, 2024
Full time
German Speaking Technical Support Location: Sunbury-on-Thames Salary: £27,500 - £29,500 + Bonus + Benefits Hours: Mon - Thu 8am - 5pm, Fri 8am - 3pm (HYBRID: Working from home Mondays and Fridays) My client based in Sunbury on Thames is looking for a Technical Support Specialist who is fluent in German & English. You will be responsible for assisting customers with product questions and problems via phone, email and live chat. Duties: Handle customer requests from distributors, resellers and end users regarding technical issues and product questions. Technical requests are received in the form of email, Web Form, Live Chat, social media or from other departments. These are to be dealt with in a professional, courteous, and timely manner. Manage the Technical Support CRM requests ensuring that a 24-hour response is achieved. A 2-hour response is required on some high-profile requests. Resolve customer queries by gathering appropriate information from the customer, then researching and resolving the issue. Recreate customer problems in-house and perform tests to ascertain the cause of the problem, resolving the issue then documenting the findings. Pro-actively maintaining knowledge and updating themselves on all products and competitors hardware/software products. Initial and on-going training will be provided as necessary. Develop and maintain accounts of correspondence and other technical support records. To handle customers complaints with a strong focus on customers satisfaction and a view to anticipate them and prevent them. To provide regular and timely updates to customers about their pending case, liaising with all stakeholders involved. Person Specification: Fluent in English & German (verbal & written). Working knowledge of Computer Networks and a proficient knowledge of PC Architecture. Minimum of 1 years experience in providing second level technical support by phone or chat. Any other additional European language e.g. Spanish, Italian, French are highly desirable. Excellent communication and organisational skills. Able to multi-task and prioritise own workload. Team player and positive working attitude. Benefits: Discretionary bonus scheme. Generous employee pension contribution. Life insurance. Permanent health insurance. 24 days holiday (plus bank holidays) Private medical, worldwide travel and dental insurance. Subsidised travel. Health screening. Gym membership. Employee assistance programme. Childcare allowance. Enhanced maternity/paternity. Training and development opportunities. Company events. Free tea/coffee and subsidised vending/lunches.
We are looking for German to English Technical Translator to join a global market leader in manufacturing, with business operations in over 80 countries. This role is based in Milton Keynes and offers hybrid work after on-boarding period.Your role entails the translation of technical documentation and various texts from German into English, with a focus on ensuring that the final English version reads as if originally composed in English. You will also utilise translation tools as directed to streamline the translation process. Joining a delightful team, this position offers promising long-term prospects and fulfilling work opportunities. What you will do? Translate and localise technical, marketing, and business documents from German to English. Support translation projects with both internal and external stakeholders. Provide insights on translation workflows, procedures, and guidelines to the team. What do we expect from you? Native in English with fluency in German. Excellent attention to detail and writing skills. Recent graduates with relevant studies are welcomed. Able to commute to Milton Keynes (hybrid working offered after on-boarding period). What does our client offer? £28,000 - £32,000 per annum Early off at 3:30pm every Friday! 25 days of annual leave. Private medical cover. Car park for electric vehicles. Fun working environment with amazing colleagues. And other benefits. To apply, please send your CV in English and in Word format to Tom. languagematters is acting as an employment business in relation to this vacancy.
Apr 24, 2024
Full time
We are looking for German to English Technical Translator to join a global market leader in manufacturing, with business operations in over 80 countries. This role is based in Milton Keynes and offers hybrid work after on-boarding period.Your role entails the translation of technical documentation and various texts from German into English, with a focus on ensuring that the final English version reads as if originally composed in English. You will also utilise translation tools as directed to streamline the translation process. Joining a delightful team, this position offers promising long-term prospects and fulfilling work opportunities. What you will do? Translate and localise technical, marketing, and business documents from German to English. Support translation projects with both internal and external stakeholders. Provide insights on translation workflows, procedures, and guidelines to the team. What do we expect from you? Native in English with fluency in German. Excellent attention to detail and writing skills. Recent graduates with relevant studies are welcomed. Able to commute to Milton Keynes (hybrid working offered after on-boarding period). What does our client offer? £28,000 - £32,000 per annum Early off at 3:30pm every Friday! 25 days of annual leave. Private medical cover. Car park for electric vehicles. Fun working environment with amazing colleagues. And other benefits. To apply, please send your CV in English and in Word format to Tom. languagematters is acting as an employment business in relation to this vacancy.
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent German and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Apr 24, 2024
Contractor
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent German and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Job Title: German speaking Technical Support Specialist Location: Feltham, UK (Hybrid Basis) Salary: £27,500 - £29,500 per annum + Discretionary Annual Bonus Are you a fluent German speaker with a passion for providing exceptional technical support? Do you thrive in a dynamic, customer-focused environment? If so, we want to hear from you! Company Overview: Our client is a leading technology company dedicated to providing innovative solutions to their customers. With a strong focus on customer satisfaction, they are committed to delivering top-notch technical support services to their global clientele. Position Overview: We are seeking a talented and enthusiastic German-speaking Technical Support Specialist to join our client's team near Feltham. In this role, you will be responsible for delivering high-quality technical assistance to our client's German speaking customers. You will have the opportunity to utilize your IT technical support skills while providing exceptional customer service. Key Responsibilities: Provide technical support to German-speaking customers via phone, email, and chat channels. Troubleshoot and resolve technical issues related to software, hardware, and networking. Document customer interactions and resolutions accurately in the ticketing system. Collaborate with internal teams to escalate and resolve complex technical issues. Maintain a high level of customer satisfaction by ensuring timely and effective resolution of issues. Qualifications: Native level fluency in German Previous experience in IT technical support, help desk, or service desk roles. CompTIA A+ advantageous Basic knowledge of apple Mac & Linux OS Strong knowledge of computer hardware, software, and networking concepts. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced, team-oriented environment. Proven problem-solving abilities and attention to detail. Benefits: Discretionary annual bonus. 24 days per annum and up to 8 bank holidays per year Private Dental Comprehensive benefits package. Subsidised gym membership Subsidised Travel And many many more!If you could be interested, please apply or send your CV to
Apr 23, 2024
Full time
Job Title: German speaking Technical Support Specialist Location: Feltham, UK (Hybrid Basis) Salary: £27,500 - £29,500 per annum + Discretionary Annual Bonus Are you a fluent German speaker with a passion for providing exceptional technical support? Do you thrive in a dynamic, customer-focused environment? If so, we want to hear from you! Company Overview: Our client is a leading technology company dedicated to providing innovative solutions to their customers. With a strong focus on customer satisfaction, they are committed to delivering top-notch technical support services to their global clientele. Position Overview: We are seeking a talented and enthusiastic German-speaking Technical Support Specialist to join our client's team near Feltham. In this role, you will be responsible for delivering high-quality technical assistance to our client's German speaking customers. You will have the opportunity to utilize your IT technical support skills while providing exceptional customer service. Key Responsibilities: Provide technical support to German-speaking customers via phone, email, and chat channels. Troubleshoot and resolve technical issues related to software, hardware, and networking. Document customer interactions and resolutions accurately in the ticketing system. Collaborate with internal teams to escalate and resolve complex technical issues. Maintain a high level of customer satisfaction by ensuring timely and effective resolution of issues. Qualifications: Native level fluency in German Previous experience in IT technical support, help desk, or service desk roles. CompTIA A+ advantageous Basic knowledge of apple Mac & Linux OS Strong knowledge of computer hardware, software, and networking concepts. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced, team-oriented environment. Proven problem-solving abilities and attention to detail. Benefits: Discretionary annual bonus. 24 days per annum and up to 8 bank holidays per year Private Dental Comprehensive benefits package. Subsidised gym membership Subsidised Travel And many many more!If you could be interested, please apply or send your CV to
Are you a fluent German speaker with a passion for providing technical support? We are seeking a skilled and customer-focused Technical Support Advisor to join our client's team on a permanent basis. This role offers a competitive salary range, attractive benefits package, and the opportunity to work on a hybrid basis in our client's South west London office. Responsibilities: - Provide exceptional technical support to customers via phone, email, and chat - Diagnose and troubleshoot technical issues, offering appropriate solutions and guidance. - Collaborate with cross-functional teams to escalate complex cases when necessary - Maintain accurate records of customer interactions and technical solutions - Continuously develop technical knowledge and keep up-to-date with product information and troubleshooting techniques. Requirements: - Native-level fluency in German is essential - Additional fluency in any other European language is highly advantageous. - Experience in Technical Support/Service Desk is essential - Strong problem-solving abilities with a keen eye for detail. - Knowledge of computer systems, software, and hardware troubleshooting. - Familiarity with networking protocols and troubleshooting methodologies. - Ability to work effectively in a fast-paced, team-oriented environment. Benefits: - Discretionary bonus. - Pension scheme with a 7.5% company contribution and a minimum 1.5% employee contribution. - Private healthcare coverage. - Company bonus scheme. - Worldwide medical and travel insurance. - Private dental care. - Onsite health screening every 2 years. - 50% gym membership paid for. - Eyecare vouchers. - Free massages once a month. - Childcare allowance. - Enhanced maternity/paternity pay. - Subsidized travel options. - Life insurance coverage. If you are looking for a challenging and rewarding career in technical support, where you can utilize your language skills and make a positive impact, then we would love to hear from you. If interested, please apply or send your CV direct to
Aug 14, 2023
Full time
Are you a fluent German speaker with a passion for providing technical support? We are seeking a skilled and customer-focused Technical Support Advisor to join our client's team on a permanent basis. This role offers a competitive salary range, attractive benefits package, and the opportunity to work on a hybrid basis in our client's South west London office. Responsibilities: - Provide exceptional technical support to customers via phone, email, and chat - Diagnose and troubleshoot technical issues, offering appropriate solutions and guidance. - Collaborate with cross-functional teams to escalate complex cases when necessary - Maintain accurate records of customer interactions and technical solutions - Continuously develop technical knowledge and keep up-to-date with product information and troubleshooting techniques. Requirements: - Native-level fluency in German is essential - Additional fluency in any other European language is highly advantageous. - Experience in Technical Support/Service Desk is essential - Strong problem-solving abilities with a keen eye for detail. - Knowledge of computer systems, software, and hardware troubleshooting. - Familiarity with networking protocols and troubleshooting methodologies. - Ability to work effectively in a fast-paced, team-oriented environment. Benefits: - Discretionary bonus. - Pension scheme with a 7.5% company contribution and a minimum 1.5% employee contribution. - Private healthcare coverage. - Company bonus scheme. - Worldwide medical and travel insurance. - Private dental care. - Onsite health screening every 2 years. - 50% gym membership paid for. - Eyecare vouchers. - Free massages once a month. - Childcare allowance. - Enhanced maternity/paternity pay. - Subsidized travel options. - Life insurance coverage. If you are looking for a challenging and rewarding career in technical support, where you can utilize your language skills and make a positive impact, then we would love to hear from you. If interested, please apply or send your CV direct to
Our global mission statement: All candidates should make sure to read the following job description and information carefully before applying. From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and have a positive impact in the field service software market. Since 2006, we've not only transformed our own services and offerings, but we've transformed the business operations of thousands of service companies who rely on our software every day. Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, to comprehensively supporting clients from day one, and always being open and transparent with our community - these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team. Our department mission statement: Our international Client Success team consists of two intra-departments: Support and Training. Our goal is to provide guidance to our clients, so they can get the most out of the product they've invested in. We measure client happiness and engagement via an NPS score and Zendesk feedback system, while our online reviews often mention support as a big reason why Commusoft is a good product. This position sits in our Support team. Our approach to providing support is focused on creating long-lasting relationships with our clients. Success for us is striking a balance between client happiness and good team dynamics. We make both the wins and the occasional miss feel like a positive learning experience. Our diversity statement: Our clients come from all walks of life and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a 'culture-add' mindset rather than 'culture-fit' when it comes to our hiring process and we intend to genuinely drive transformational change when it comes to diversity, inclusion and belonging. If you're eager to take clients on a journey and help transform field service businesses for the better, you'll be at home at Commusoft. What you'll do: Manage: You'll log support queries via phone and email and manage queries, actions and updates using ticketing software for English and German customers Drive: You'll drive customer service best practices and show a genuine interest in understanding and resolving client issues. Create knowledge base articles and record webinars in English and German promoting new features and workflows to support clients through self-service. Educate: Be proactive when dealing with clients and take ownership of finding solutions to their needs, including providing training and advice Collaborate: Escalate queries to technical and product teams, and collaborate with them to ensure a speedy and accurate resolution. Requirements Your qualities: Generous: You give your best energy and ideas to continuously improve your client and internal relationships Exceptional: You're committed to showing up each day as the best version of yourself as well as being the best customer service advocate you can be Open: To new ways of working, learning and creating the best possible environment for you, your clients and your team members German: You have native or fluent German language skills in speaking, listening, reading and writing Excellent communication: With clients and colleagues across the globe, it's important to have excellent verbal and written skills and show interest and empathy in the people you interact with Technology enthusiast: You're proficient using Windows and Mac and like working with the latest software tools including Google Apps for Business, Zendesk, Teamviewer and Loom Client support expert: You've worked in a similar software product support role Benefits We have a Junior Support role and the salary offer is £22-25,000 p/a We also have a Mid-Senior Support role and the salary offer is up to £28,000 p/a The other elements of your compensation include: 23 days off + UK bank holidays, £50 monthly gym contribution, pension contribution, breakfast and snacks provided at our brand new modern workspace next to Elephant & Castle underground station. And you'd probably like to know that we have a hybrid working model (10 days a month in the office, the rest is remote).
Sep 21, 2022
Full time
Our global mission statement: All candidates should make sure to read the following job description and information carefully before applying. From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and have a positive impact in the field service software market. Since 2006, we've not only transformed our own services and offerings, but we've transformed the business operations of thousands of service companies who rely on our software every day. Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, to comprehensively supporting clients from day one, and always being open and transparent with our community - these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team. Our department mission statement: Our international Client Success team consists of two intra-departments: Support and Training. Our goal is to provide guidance to our clients, so they can get the most out of the product they've invested in. We measure client happiness and engagement via an NPS score and Zendesk feedback system, while our online reviews often mention support as a big reason why Commusoft is a good product. This position sits in our Support team. Our approach to providing support is focused on creating long-lasting relationships with our clients. Success for us is striking a balance between client happiness and good team dynamics. We make both the wins and the occasional miss feel like a positive learning experience. Our diversity statement: Our clients come from all walks of life and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a 'culture-add' mindset rather than 'culture-fit' when it comes to our hiring process and we intend to genuinely drive transformational change when it comes to diversity, inclusion and belonging. If you're eager to take clients on a journey and help transform field service businesses for the better, you'll be at home at Commusoft. What you'll do: Manage: You'll log support queries via phone and email and manage queries, actions and updates using ticketing software for English and German customers Drive: You'll drive customer service best practices and show a genuine interest in understanding and resolving client issues. Create knowledge base articles and record webinars in English and German promoting new features and workflows to support clients through self-service. Educate: Be proactive when dealing with clients and take ownership of finding solutions to their needs, including providing training and advice Collaborate: Escalate queries to technical and product teams, and collaborate with them to ensure a speedy and accurate resolution. Requirements Your qualities: Generous: You give your best energy and ideas to continuously improve your client and internal relationships Exceptional: You're committed to showing up each day as the best version of yourself as well as being the best customer service advocate you can be Open: To new ways of working, learning and creating the best possible environment for you, your clients and your team members German: You have native or fluent German language skills in speaking, listening, reading and writing Excellent communication: With clients and colleagues across the globe, it's important to have excellent verbal and written skills and show interest and empathy in the people you interact with Technology enthusiast: You're proficient using Windows and Mac and like working with the latest software tools including Google Apps for Business, Zendesk, Teamviewer and Loom Client support expert: You've worked in a similar software product support role Benefits We have a Junior Support role and the salary offer is £22-25,000 p/a We also have a Mid-Senior Support role and the salary offer is up to £28,000 p/a The other elements of your compensation include: 23 days off + UK bank holidays, £50 monthly gym contribution, pension contribution, breakfast and snacks provided at our brand new modern workspace next to Elephant & Castle underground station. And you'd probably like to know that we have a hybrid working model (10 days a month in the office, the rest is remote).
Swedish Speaking IT Technical Support – Birmingham
Title: Swedish Speaking IT Technical Support
Location: Birmingham
Country: UK
Start date: ASAP
Salary: £20,000 – £24,000
Swedish Speaking IT Technical Support is required to join a leading global organisation. This is a fantastic opportunity to join an innovative technology-based company that can offer real career progression.
Essential skills:
Key Skills:
* Must have fluent Swedish and a good level of English
* Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (ie SQL / Virtual servers)
* Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
* Minimum 1-2 years of relevant experience, exceptions for qualified candidates
* Strong problem-solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)
* Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
* Any experience with Lan / Wan and TCP / DNS / IP
* Any experience with MDM mobile device security or a knowledge
Role:
As a Swedish Speaking IT Technical Support – Birmingham you will be required to provide first class customer service across the business. This role will be providing customers on the German Market and with the opportunity to work on some UK Projects. The company offer fantastic progression for staff.
If you meet the above brief and are eager to take on an exciting new role, apply to this job vacancy and send an up to date CV and cover note to me.
Swedish Speaking IT Technical Support – Birmingham
Oct 29, 2018
Swedish Speaking IT Technical Support – Birmingham
Title: Swedish Speaking IT Technical Support
Location: Birmingham
Country: UK
Start date: ASAP
Salary: £20,000 – £24,000
Swedish Speaking IT Technical Support is required to join a leading global organisation. This is a fantastic opportunity to join an innovative technology-based company that can offer real career progression.
Essential skills:
Key Skills:
* Must have fluent Swedish and a good level of English
* Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (ie SQL / Virtual servers)
* Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
* Minimum 1-2 years of relevant experience, exceptions for qualified candidates
* Strong problem-solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)
* Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
* Any experience with Lan / Wan and TCP / DNS / IP
* Any experience with MDM mobile device security or a knowledge
Role:
As a Swedish Speaking IT Technical Support – Birmingham you will be required to provide first class customer service across the business. This role will be providing customers on the German Market and with the opportunity to work on some UK Projects. The company offer fantastic progression for staff.
If you meet the above brief and are eager to take on an exciting new role, apply to this job vacancy and send an up to date CV and cover note to me.
Swedish Speaking IT Technical Support – Birmingham
German Speaking IT Technical Support – Birmingham
Title: German Speaking IT Technical Support
Location: Birmingham
Country: UK
Start date: ASAP
Salary: £20,000 – £24,000
German Speaking IT Technical Support – Senior Network Engineer is required to join a leading global organisation. This is a fantastic opportunity to join an innovative technology-based company that can offer real career progression.
Essential skills:
Key Skills:
* Must have fluent German
* Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (ie SQL / Virtual servers)
* Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
* Minimum 1-2 years of relevant experience, exceptions for qualified candidates
* Strong problem-solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)
* Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
* Any experience with Lan / Wan and TCP / DNS / IP
* Any experience with MDM mobile device security or a knowledge of Soti products
Role:
As a German Speaking IT Technical Support, you will be required to provide first class customer service across the business. This role will be providing customers on the German Market and with the opportunity to work on some UK Projects. The company offer fantastic progression for staff.
If you meet the above brief and are eager to take on an exciting new role, apply to this job vacancy and send an up to date CV and cover note to me.
German Speaking IT Technical Support – Birmingham
Oct 29, 2018
German Speaking IT Technical Support – Birmingham
Title: German Speaking IT Technical Support
Location: Birmingham
Country: UK
Start date: ASAP
Salary: £20,000 – £24,000
German Speaking IT Technical Support – Senior Network Engineer is required to join a leading global organisation. This is a fantastic opportunity to join an innovative technology-based company that can offer real career progression.
Essential skills:
Key Skills:
* Must have fluent German
* Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (ie SQL / Virtual servers)
* Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
* Minimum 1-2 years of relevant experience, exceptions for qualified candidates
* Strong problem-solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)
* Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
* Any experience with Lan / Wan and TCP / DNS / IP
* Any experience with MDM mobile device security or a knowledge of Soti products
Role:
As a German Speaking IT Technical Support, you will be required to provide first class customer service across the business. This role will be providing customers on the German Market and with the opportunity to work on some UK Projects. The company offer fantastic progression for staff.
If you meet the above brief and are eager to take on an exciting new role, apply to this job vacancy and send an up to date CV and cover note to me.
German Speaking IT Technical Support – Birmingham
German Speaking IT Technical Support – Birmingham
Title: German Speaking IT Technical Support
Location: Birmingham
Country: UK
Start date: ASAP
Salary: £20,000 – £24,000
German Speaking IT Technical Support – Senior Network Engineer is required to join a leading global organisation. This is a fantastic opportunity to join an innovative technology-based company that can offer real career progression.
Essential skills:
Key Skills:
* Must have fluent German
* Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (ie SQL / Virtual servers)
* Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
* Minimum 1-2 years of relevant experience, exceptions for qualified candidates
* Strong problem-solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)
* Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
* Any experience with Lan / Wan and TCP / DNS / IP
* Any experience with MDM mobile device security or a knowledge of Soti products
Role:
As a German Speaking IT Technical Support, you will be required to provide first class customer service across the business. This role will be providing customers on the German Market and with the opportunity to work on some UK Projects. The company offer fantastic progression for staff.
If you meet the above brief and are eager to take on an exciting new role, apply to this job vacancy and send an up to date CV and cover note to me.
German Speaking IT Technical Support – Birmingham
Oct 29, 2018
German Speaking IT Technical Support – Birmingham
Title: German Speaking IT Technical Support
Location: Birmingham
Country: UK
Start date: ASAP
Salary: £20,000 – £24,000
German Speaking IT Technical Support – Senior Network Engineer is required to join a leading global organisation. This is a fantastic opportunity to join an innovative technology-based company that can offer real career progression.
Essential skills:
Key Skills:
* Must have fluent German
* Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (ie SQL / Virtual servers)
* Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
* Minimum 1-2 years of relevant experience, exceptions for qualified candidates
* Strong problem-solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)
* Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
* Any experience with Lan / Wan and TCP / DNS / IP
* Any experience with MDM mobile device security or a knowledge of Soti products
Role:
As a German Speaking IT Technical Support, you will be required to provide first class customer service across the business. This role will be providing customers on the German Market and with the opportunity to work on some UK Projects. The company offer fantastic progression for staff.
If you meet the above brief and are eager to take on an exciting new role, apply to this job vacancy and send an up to date CV and cover note to me.
German Speaking IT Technical Support – Birmingham
Our client is a highly successful and innovative Global Software company looking to add to its growing UK based Technical Support team with experienced support professionals with fluent German language skills. We are looking for dynamic Customer Support Engineers with exceptional focus on quality customer support. The role will be to supply support to their large customer and partner base resolving issues by utilizing widely available resources, teams and own skill and experience. The ideal candidate will have 1-2 years in a similar role, as well as proven exceptional external customer facing experience.
You will be working within a regional support team that bases a major part of the Company’s global support organisation. Resolving customer and partner technical issues to a high standard of customer success, adhering to response time SLAs and escalating into global teams if required. Your daily duties will be varied across the latest technologies
Skills required
* Ensure the highest level of support available from Company to customers and partners within the EMEA region, with a focus on German speaking regions
* Maintain a high level of customer satisfaction, measured on a regular basis
* Create and maintain knowledgebase articles/videos/community threads to address customer questions and issues ahead of support service involvement
* Excellent interpersonal and communications skills.
* Excellent time management, decision making, prioritization and organization skills.
* Team player. Promotes a spirit of cooperation and teamwork.
* Welcomes challenging environments to apply specialist skills, maintaining customer confidence.
* Projects a positive and professional image, via all means of interaction, remote and face-to-face.
* Proven technical diagnostic and problem-solving skills.
* Good knowledge of ITIL framework
* Knowledge of SQL roles and environments.
* Eager to learn new skills and technologies.
* Desire and ability to travel to Company Headquarters in Stockholm from time to time
* Good knowledge and experience of working with Windows Server (AD, IIS / Web Services) and Desktop environments.
Nice to have
* Supporting SQL based technologies/software within a 1st line context
* Supporting UNIX/Linux based technologies/software within a 1st line context
* Knowledge of IIS
The successful candidate must be willing and able to work in a busy, dynamic environment. They must be able to work as part of both local and global teams to deliver customer excellence and success. The ideal candidate must be attention focused and hold a high degree of accountability to help build and protect the strong Company brand image.
The Company offers:
The chance for you to accelerate your career and succeed in an environment where you will have the possibility to make a daily impact. Every day you will get to work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. They fully recognize that it is their employees that make the Company a success and the global leader in the development and delivery of dedicated SAM solutions. If you are the right person for the role you will be offered exciting and developing assignments and will get to be part of a fantastic journey within a dynamic high-growth business
Oct 29, 2018
Our client is a highly successful and innovative Global Software company looking to add to its growing UK based Technical Support team with experienced support professionals with fluent German language skills. We are looking for dynamic Customer Support Engineers with exceptional focus on quality customer support. The role will be to supply support to their large customer and partner base resolving issues by utilizing widely available resources, teams and own skill and experience. The ideal candidate will have 1-2 years in a similar role, as well as proven exceptional external customer facing experience.
You will be working within a regional support team that bases a major part of the Company’s global support organisation. Resolving customer and partner technical issues to a high standard of customer success, adhering to response time SLAs and escalating into global teams if required. Your daily duties will be varied across the latest technologies
Skills required
* Ensure the highest level of support available from Company to customers and partners within the EMEA region, with a focus on German speaking regions
* Maintain a high level of customer satisfaction, measured on a regular basis
* Create and maintain knowledgebase articles/videos/community threads to address customer questions and issues ahead of support service involvement
* Excellent interpersonal and communications skills.
* Excellent time management, decision making, prioritization and organization skills.
* Team player. Promotes a spirit of cooperation and teamwork.
* Welcomes challenging environments to apply specialist skills, maintaining customer confidence.
* Projects a positive and professional image, via all means of interaction, remote and face-to-face.
* Proven technical diagnostic and problem-solving skills.
* Good knowledge of ITIL framework
* Knowledge of SQL roles and environments.
* Eager to learn new skills and technologies.
* Desire and ability to travel to Company Headquarters in Stockholm from time to time
* Good knowledge and experience of working with Windows Server (AD, IIS / Web Services) and Desktop environments.
Nice to have
* Supporting SQL based technologies/software within a 1st line context
* Supporting UNIX/Linux based technologies/software within a 1st line context
* Knowledge of IIS
The successful candidate must be willing and able to work in a busy, dynamic environment. They must be able to work as part of both local and global teams to deliver customer excellence and success. The ideal candidate must be attention focused and hold a high degree of accountability to help build and protect the strong Company brand image.
The Company offers:
The chance for you to accelerate your career and succeed in an environment where you will have the possibility to make a daily impact. Every day you will get to work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. They fully recognize that it is their employees that make the Company a success and the global leader in the development and delivery of dedicated SAM solutions. If you are the right person for the role you will be offered exciting and developing assignments and will get to be part of a fantastic journey within a dynamic high-growth business
Would you like to use your technical support knowledge in a customer facing role on a busy service desk, supporting clients across 34 countries? My client is a global market leader offering superb opportunities to talented technical support personnel within its SaaS business, providing solutions to the Education, Government and Private sectors.
The essential requirement is the ability to speak Dutch.
Applicants who have recently graduated with a computing degree and have some customer service skills will also be considered for these vital customer facing roles.
Responsibilities:
* Follow and understand industry best practise support methodologies
* Take ownership of requests following them to resolution
* Proactive when dealing with customer issues
* Help maintain knowledge articles and other internal documentation
* Meet SLA’s whilst adopting ITIL processes
* Attend customer meetings
* Communicate effectively with colleagues inside and outside of the support team
* Work with colleagues to ensure excellent customer experience, peer reviews
* Triage and resolve requests following the ITIL process
Person Specification:
* Fluent in Dutch. Fluency in German would be advantageous
* Educated to degree standard or an equivalent discipline or have the appropriate industry experience
* Technically minded and customer focused
* Problem solver
* Ability to work as a team and independently
* Maintain a calm, analytical disposition
* Willing to take on new skills and improve knowledge of all relevant areas
* Have practical experience in a support environment
* Continue with training in ITIL processes, techniques and best practice
* Focussed on task completion
This role presents superb opportunities for career development and personal growth. To find about more about this role, call Keith Wilkins today for an informal chat or send through your CV for review.
Avocet Strategic Resourcing is acting as an employment agency in regard to this role. Please note that every application received is personally reviewed by our team - Avocet Strategic Resourcing does not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance. Applicants must be eligible to live and work in the UK to apply for this role
Oct 29, 2018
Would you like to use your technical support knowledge in a customer facing role on a busy service desk, supporting clients across 34 countries? My client is a global market leader offering superb opportunities to talented technical support personnel within its SaaS business, providing solutions to the Education, Government and Private sectors.
The essential requirement is the ability to speak Dutch.
Applicants who have recently graduated with a computing degree and have some customer service skills will also be considered for these vital customer facing roles.
Responsibilities:
* Follow and understand industry best practise support methodologies
* Take ownership of requests following them to resolution
* Proactive when dealing with customer issues
* Help maintain knowledge articles and other internal documentation
* Meet SLA’s whilst adopting ITIL processes
* Attend customer meetings
* Communicate effectively with colleagues inside and outside of the support team
* Work with colleagues to ensure excellent customer experience, peer reviews
* Triage and resolve requests following the ITIL process
Person Specification:
* Fluent in Dutch. Fluency in German would be advantageous
* Educated to degree standard or an equivalent discipline or have the appropriate industry experience
* Technically minded and customer focused
* Problem solver
* Ability to work as a team and independently
* Maintain a calm, analytical disposition
* Willing to take on new skills and improve knowledge of all relevant areas
* Have practical experience in a support environment
* Continue with training in ITIL processes, techniques and best practice
* Focussed on task completion
This role presents superb opportunities for career development and personal growth. To find about more about this role, call Keith Wilkins today for an informal chat or send through your CV for review.
Avocet Strategic Resourcing is acting as an employment agency in regard to this role. Please note that every application received is personally reviewed by our team - Avocet Strategic Resourcing does not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance. Applicants must be eligible to live and work in the UK to apply for this role