Location: Just outside Saffron Walden (CB10) Duration: Permanent Hours: 8am until 4:30pm or 9am until 5:30pm (Monday to Friday) Salary: 23,000 to 27,000 Job Reference: 35265 Polytec are looking for an enthusiastic 1st Line Technical Support person, fluent in both English and French, for our client based just outside Saffron Walden. You will deal with front line enquiries via e-mail, telephone, live chat and a ticketing system. You will need to have good communication skills and be able to work under pressure. Working hours are generally 8am until 4:30pm or 9am until 5:30pm Monday - Friday however on a rota basis you will work from home to cover a late shift from 3:30pm until midnight every third or fourth week. Responsibilities: 1st Line IT Support for all incoming support enquiries Troubleshooting basic areas of the company platform Work with customers on live chat, e-mail, telephone and ticketing services ensuring the best level of service possible Incoming enquiries ensuring they are communicated to relevant teams Escalate issues to 2nd Line and Technical Pre-Sales Team as necessary Deliver handovers between the global 1st Line Technical Support Team. Requirements: IT experience in a work environment An IT based qualification A strong knowledge of PC hardware, Windows platform and application support Excellent communication skills (both written and verbal) with good customer service experience Ability to take ownership of issues Ability to formulate and express your own ideas to improve the level of customer experience provision Fluent in both English and French, knowledge of German would be beneficial Please contact us as soon as possible for more details or apply below! We will respond to successful applicants within a couple of days.
May 21, 2024
Full time
Location: Just outside Saffron Walden (CB10) Duration: Permanent Hours: 8am until 4:30pm or 9am until 5:30pm (Monday to Friday) Salary: 23,000 to 27,000 Job Reference: 35265 Polytec are looking for an enthusiastic 1st Line Technical Support person, fluent in both English and French, for our client based just outside Saffron Walden. You will deal with front line enquiries via e-mail, telephone, live chat and a ticketing system. You will need to have good communication skills and be able to work under pressure. Working hours are generally 8am until 4:30pm or 9am until 5:30pm Monday - Friday however on a rota basis you will work from home to cover a late shift from 3:30pm until midnight every third or fourth week. Responsibilities: 1st Line IT Support for all incoming support enquiries Troubleshooting basic areas of the company platform Work with customers on live chat, e-mail, telephone and ticketing services ensuring the best level of service possible Incoming enquiries ensuring they are communicated to relevant teams Escalate issues to 2nd Line and Technical Pre-Sales Team as necessary Deliver handovers between the global 1st Line Technical Support Team. Requirements: IT experience in a work environment An IT based qualification A strong knowledge of PC hardware, Windows platform and application support Excellent communication skills (both written and verbal) with good customer service experience Ability to take ownership of issues Ability to formulate and express your own ideas to improve the level of customer experience provision Fluent in both English and French, knowledge of German would be beneficial Please contact us as soon as possible for more details or apply below! We will respond to successful applicants within a couple of days.
German speaking Technical Support Representative Starting salary of £27,500 per year Benefits include bonus, generous holiday allowance and more Hybrid: 2 days working from home Based in Southwest London / Surrey Permanent, full time Job Reference HD NO SHIFT WORK! Language Recruitment Services ( LRS ) is recruiting a German speaking Technical Support engineer, Tech support executive, Helpdesk Advisor for an international company in the technology sector. Technical Support Specialist with German - main duties: Customer Engagement: Proactively manage queries from distributors and end users, providing exemplary technical support and guidance through various channels, including telephone, email, social media, and online chat. Problem Resolution: Demonstrate strong analytical skills to investigate and resolve technical issues promptly, with a keen focus on customer satisfaction. Utilize CRM systems to track communication and ensure timely follow-ups. Collaborative Solutions: Work closely with cross-functional teams to replicate and troubleshoot customer technical issues in-house, facilitating effective problem-solving and knowledge sharing. Continuous Improvement: Contribute to ongoing process enhancements and best practices, providing valuable insights to improve overall customer experience and operational efficiency. Reporting and Communication: Deliver comprehensive monthly reports to management, highlighting key performance metrics and actionable recommendations. Actively participate in team meetings to share updates, insights, and collaborate on strategic initiatives. German speaking Tech Support Specialist, Profile: Fluent in German with proficient English language skills, both written and verbal. Previous experience in technical support, 2nd line support, or helpdesk support ideal A background in customer service within the technology sector is desirable Excellent communication skills spoken and written Demonstrated proficiency in computer-based systems, with knowledge of computer networks or PC architecture preferred. Strong numerical aptitude and IT proficiency Recent graduates in computer science with relevant work experience and German language proficiency are welcome to apply, offering a promising pathway to kickstart their career in a dynamic and rapidly evolving technology company. Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 36 Years' Experience in multilingual recruitment. Applications can only be accepted from individuals who are eligible to work in the UK. We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise. LRS is An Equal Opportunities Employer.
May 17, 2024
Full time
German speaking Technical Support Representative Starting salary of £27,500 per year Benefits include bonus, generous holiday allowance and more Hybrid: 2 days working from home Based in Southwest London / Surrey Permanent, full time Job Reference HD NO SHIFT WORK! Language Recruitment Services ( LRS ) is recruiting a German speaking Technical Support engineer, Tech support executive, Helpdesk Advisor for an international company in the technology sector. Technical Support Specialist with German - main duties: Customer Engagement: Proactively manage queries from distributors and end users, providing exemplary technical support and guidance through various channels, including telephone, email, social media, and online chat. Problem Resolution: Demonstrate strong analytical skills to investigate and resolve technical issues promptly, with a keen focus on customer satisfaction. Utilize CRM systems to track communication and ensure timely follow-ups. Collaborative Solutions: Work closely with cross-functional teams to replicate and troubleshoot customer technical issues in-house, facilitating effective problem-solving and knowledge sharing. Continuous Improvement: Contribute to ongoing process enhancements and best practices, providing valuable insights to improve overall customer experience and operational efficiency. Reporting and Communication: Deliver comprehensive monthly reports to management, highlighting key performance metrics and actionable recommendations. Actively participate in team meetings to share updates, insights, and collaborate on strategic initiatives. German speaking Tech Support Specialist, Profile: Fluent in German with proficient English language skills, both written and verbal. Previous experience in technical support, 2nd line support, or helpdesk support ideal A background in customer service within the technology sector is desirable Excellent communication skills spoken and written Demonstrated proficiency in computer-based systems, with knowledge of computer networks or PC architecture preferred. Strong numerical aptitude and IT proficiency Recent graduates in computer science with relevant work experience and German language proficiency are welcome to apply, offering a promising pathway to kickstart their career in a dynamic and rapidly evolving technology company. Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 36 Years' Experience in multilingual recruitment. Applications can only be accepted from individuals who are eligible to work in the UK. We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise. LRS is An Equal Opportunities Employer.
2nd Line Technical Support Analyst London-based, fully onsite £340 per day Inside IR35 1 year contract, potential to extend We are working with a leading client in the photography industry in search for a 2nd Line Technical Support Analyst to join their existing white-glove service team and provide support to a large internal user base for both hardware and software issues across Dell and Apple devices that has been escalated buy the 1st Line Support team. Key responsibilities Provide escalated technical support for Dell and Apple hardware issues in a Windows environment. Support 1st Line team in advising and teaching them to solve IT issues for their development Constant and clear communication with stakeholders to understand their requirements. Key skills Previous experience providing 2nd Line Support Experience providing support for Apple and Dell hardware Experience providing support in a Windows environment Proficient in speaking German is a bonus If you are interested, please click through to apply Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
May 16, 2024
Full time
2nd Line Technical Support Analyst London-based, fully onsite £340 per day Inside IR35 1 year contract, potential to extend We are working with a leading client in the photography industry in search for a 2nd Line Technical Support Analyst to join their existing white-glove service team and provide support to a large internal user base for both hardware and software issues across Dell and Apple devices that has been escalated buy the 1st Line Support team. Key responsibilities Provide escalated technical support for Dell and Apple hardware issues in a Windows environment. Support 1st Line team in advising and teaching them to solve IT issues for their development Constant and clear communication with stakeholders to understand their requirements. Key skills Previous experience providing 2nd Line Support Experience providing support for Apple and Dell hardware Experience providing support in a Windows environment Proficient in speaking German is a bonus If you are interested, please click through to apply Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
Location - Hampton, PeterboroughPay - £15 per hour, after 3 months goes up to £17.46Contract - 3 months with potential extensionsHours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week.Required skills:- fluent German and English speaking, with strong all round communication skills- Plenty of Customer service experience- Previously required to complete calls/make bookings.- Experience with Microsoft Word/Excel/PowerPoint/Outlook- Speaking/typing in English to a professional level.- Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible.- Educated to GCSE Level or equivalent in Maths and English- IT certificated desirable but not essential.Requirements:- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.- Adhering to Incident management procedures.- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- Keeping up to date with the current standard procedures.- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager- Escalate potential problem issues with Problem and Incident Management.- Contributing to team meetings.If you think you're suitable for the role, apply now!If you are interested, please contact GTS on ."In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
May 15, 2024
Full time
Location - Hampton, PeterboroughPay - £15 per hour, after 3 months goes up to £17.46Contract - 3 months with potential extensionsHours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week.Required skills:- fluent German and English speaking, with strong all round communication skills- Plenty of Customer service experience- Previously required to complete calls/make bookings.- Experience with Microsoft Word/Excel/PowerPoint/Outlook- Speaking/typing in English to a professional level.- Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible.- Educated to GCSE Level or equivalent in Maths and English- IT certificated desirable but not essential.Requirements:- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.- Adhering to Incident management procedures.- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- Keeping up to date with the current standard procedures.- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager- Escalate potential problem issues with Problem and Incident Management.- Contributing to team meetings.If you think you're suitable for the role, apply now!If you are interested, please contact GTS on ."In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent German and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
May 15, 2024
Contractor
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent German and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
FRENCH SELECTION UK German speaking 2nd line Technical Support IT, Help Desk, Technical Support, Service Support, IT Support, Windows support, Software, Telecommunications, Network Support, Network environment, LAN, WAN, Broadband, Troubleshooting, Remote upgrades, Remote Desktop, IT Engineer, 2nd line, NAS, Network Attached Storage, German, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian Salary: Up to £34,000 p.a. + Benefits Location: Rosyth, Scotland At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8128GIS Hybrid working VIEW JOB DESCRIPTION > APPLY NOW:Please visit the French Selection UK website, vacancies section, search job reference: 8128GISApplications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established provider in the scientific field. Main duties: To provide technical networking support, fault diagnosis and resolutions. The Role: • To provide remote troubleshooting and resolution of software and network errors• To complete data migrations after upgrades• To provide troubleshooting of network issues and log cases following SLA• To manage and resolve complex networking issues escalated from 1st line colleagues• To carry out remote diagnosis and escalate advanced issues to 3rd line colleagues• To remotely assist customers with the installation of new or upgraded software• To follow the ticketing system to monitor and escalate issues appropriately The Candidate: • Fluency in German (written and spoken) is essential • Previous experience in technical support in Networking, Hardware and Software • Previous experience in Windows OS, MS Access and SQL databases• Problem-solving and excellent communication skills• IT literate Salary: Up to £34,000 p.a. + Benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
May 14, 2024
Full time
FRENCH SELECTION UK German speaking 2nd line Technical Support IT, Help Desk, Technical Support, Service Support, IT Support, Windows support, Software, Telecommunications, Network Support, Network environment, LAN, WAN, Broadband, Troubleshooting, Remote upgrades, Remote Desktop, IT Engineer, 2nd line, NAS, Network Attached Storage, German, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian Salary: Up to £34,000 p.a. + Benefits Location: Rosyth, Scotland At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8128GIS Hybrid working VIEW JOB DESCRIPTION > APPLY NOW:Please visit the French Selection UK website, vacancies section, search job reference: 8128GISApplications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established provider in the scientific field. Main duties: To provide technical networking support, fault diagnosis and resolutions. The Role: • To provide remote troubleshooting and resolution of software and network errors• To complete data migrations after upgrades• To provide troubleshooting of network issues and log cases following SLA• To manage and resolve complex networking issues escalated from 1st line colleagues• To carry out remote diagnosis and escalate advanced issues to 3rd line colleagues• To remotely assist customers with the installation of new or upgraded software• To follow the ticketing system to monitor and escalate issues appropriately The Candidate: • Fluency in German (written and spoken) is essential • Previous experience in technical support in Networking, Hardware and Software • Previous experience in Windows OS, MS Access and SQL databases• Problem-solving and excellent communication skills• IT literate Salary: Up to £34,000 p.a. + Benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Our Bedford,Beds based client is looking for a 2nd Level Support Engineer to join to rapidly expanding global company.
Package on Offer
* a salary of circa £34,000-£40,000
* enhanced pension scheme
* expenses (authorised)
* laptop & phone
* healthcare
Hours of work - Mon-Fri 40 hours per week 9am -5.30pm
Location: office based mainly, sometimes field based some home working
Company Overview
The company whilst global, has a culture of a very family type feel and works very well as a team supporting one another, and this is the type of person they are looking to join their team - a team player who will get stuck in.
They work with global brands and independent clients - everyone is equally important to them and is treated with great service and care - again an expectation is that their team members really care about the job they do and who they do it for as well.
Overview:
The Role of 2nd line Support Engineer is to support the business with customer and Internal escalations through to the testing of new prodcuts .
The Support Engineer will need to be able to use their initiative in helping resolve any issues presented.
The Individual Personal Abilities & Skills Required
A strong interest and/or qualification in computer science or technology. Ideally with experience in the following areas / products.
* Testing and configuration of IP networks using Cisco, HP, Huawei & Juniper switches with integration to Ruckus, Cisco, Meraki wireless.
* Configuring and testing of the equipment before shipping to engineering team.
* Labeling of hardware and providing full documentation to the engineering team for the switch configurations.
* Creating and modifying scripts for bespoke installations
* Integrating with a bespoke authentication server.
* Knowledge of IPTV and other network services.
* Knowledge of Cisco, HP a must, Huawei and juniper advantageous along with a good understanding of wireless infrastructures.
* Able to follow testing & commissioning procedures.
* Able to work as a team member or solo
* Knowledge of Linux, Cisco,HP, Juniper, Huawei, Ruckus, Windows an advantage.
* Excellent communication skills both written and verbal
* French or German speaker and writer (b2b level) ideally
You will have/be:
* Previous work experience, ideally in an office-based technical role
* Availability to do shift work and to be flexible
* Ability to work as part of a team
* Self-motivation and drive
* Must be confident with speaking over the phone
* Flexible ‘can-do’ attitude to tasks, and ability to use own initiative
* Full Current Driving Licence
This is an opportunity to develop your career with a unique and global company that really has a family type feel. They are looking to start the right person asap so this could be an early New Year resolution to look for that new career opportunity
Oct 29, 2018
Our Bedford,Beds based client is looking for a 2nd Level Support Engineer to join to rapidly expanding global company.
Package on Offer
* a salary of circa £34,000-£40,000
* enhanced pension scheme
* expenses (authorised)
* laptop & phone
* healthcare
Hours of work - Mon-Fri 40 hours per week 9am -5.30pm
Location: office based mainly, sometimes field based some home working
Company Overview
The company whilst global, has a culture of a very family type feel and works very well as a team supporting one another, and this is the type of person they are looking to join their team - a team player who will get stuck in.
They work with global brands and independent clients - everyone is equally important to them and is treated with great service and care - again an expectation is that their team members really care about the job they do and who they do it for as well.
Overview:
The Role of 2nd line Support Engineer is to support the business with customer and Internal escalations through to the testing of new prodcuts .
The Support Engineer will need to be able to use their initiative in helping resolve any issues presented.
The Individual Personal Abilities & Skills Required
A strong interest and/or qualification in computer science or technology. Ideally with experience in the following areas / products.
* Testing and configuration of IP networks using Cisco, HP, Huawei & Juniper switches with integration to Ruckus, Cisco, Meraki wireless.
* Configuring and testing of the equipment before shipping to engineering team.
* Labeling of hardware and providing full documentation to the engineering team for the switch configurations.
* Creating and modifying scripts for bespoke installations
* Integrating with a bespoke authentication server.
* Knowledge of IPTV and other network services.
* Knowledge of Cisco, HP a must, Huawei and juniper advantageous along with a good understanding of wireless infrastructures.
* Able to follow testing & commissioning procedures.
* Able to work as a team member or solo
* Knowledge of Linux, Cisco,HP, Juniper, Huawei, Ruckus, Windows an advantage.
* Excellent communication skills both written and verbal
* French or German speaker and writer (b2b level) ideally
You will have/be:
* Previous work experience, ideally in an office-based technical role
* Availability to do shift work and to be flexible
* Ability to work as part of a team
* Self-motivation and drive
* Must be confident with speaking over the phone
* Flexible ‘can-do’ attitude to tasks, and ability to use own initiative
* Full Current Driving Licence
This is an opportunity to develop your career with a unique and global company that really has a family type feel. They are looking to start the right person asap so this could be an early New Year resolution to look for that new career opportunity