Contentful's Solution Architects are principally outwards-facing. They are trusted advisors of technologists, developers, content creators and project/product managers. As a Solution Architect at Contentful, you'll have the opportunity to work with international teams post-sale, from visionary brands to innovative digital agencies. Your technical guidance and product expertise will help customers make the right decisions and achieve success with their project. A reasonable expectation for travel to on-site visits would be up to 10%. What to expect? Create and deliver technical enablement on product platform features to customers as well as providing consultative advice & recommendations on specific implementation use cases Identify and propose comprehensive solution designs to complex business problems after running customer discovery sessions Keep abreast of Contentful product developments and synthesize these into best practices, workshops & enablement materials for our customers Create prototypes or code examples to facilitate customer onboarding and to support projects Maintain a foundational understanding of technologies related to Contentful as well as staying up to date with industry trends Continuously seek, synthesize and communicate customer product feedback to our Product Management, Engineering, and Marketing teams Support engagement managers on quoting and scoping of SOWs Partner with Sales, Customer Success Managers and Solution Engineers, to ensure a successful customer experience with Contentful. Continuously improve your professional skills through activities such as training, reading and seeking mentorship from others Within Contentful, you will work closely with Technical Project Managers and Solution Architects on accounts implementing Contentful. You will be following the architectural approach and project plan laid out by the account team in order to make sure the implementation is successful and delivered in a timely manner. You will also be expected to report and manage risk as well as adapt and work with the customer in real-time to overcome any obstacles. The insights gained during your work with customers will enable you to provide valuable input to our Product Management and Engineering departments. Your first hand accounts of how customers interact with our product, tempered by your experience, will provide crucial real world context for our teams' building efforts. Your experience working with customers will allow you to continually refine our best practices and form opinionated advice. There are also opportunities to contribute to Contentful's thought leadership by participating in our Voice of the Customer sessions with the product team, writing blogs, leading workshops, or speaking at our Contentful conference. What you need to be successful At least 5 years-experience in a similar customer-facing role, for example in a technical consultant, solution engineer or implementation engineer role at an API-first (REST, GraphQL) SaaS company. Professional experience working on projects that utilize microservices-based architectures and transitions away from monolithic architectures. Experience working on digital experiences beyond the web is a plus. Experience with modern JS/React frameworks: NextJS, NuxtJS, Remix, Vue or Angular. Understanding of web rendering technologies; Server-side, client-side, hybrid rendering and Static Site Generation including ISR (eg. Gatsby) Professional experience with content management system(s) and a solid understanding of headless CMS architecture & best practices for building content-driven applications Bachelor's Degree or equivalent experience (Engineering, Computer Science, or a related field) Comfortable working in a fast-paced environment with multiple customer engagements at once Strong interpersonal, presentation and persuasion skills with the ability to build diverse relationships and influence technical and non-technical audiences The ability to work both autonomously and with a team to drive customer results. Excellent English & German communication and presentation skills and confidence conveying knowledge to a technical audience. What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share ownership and the success of our company We value Work-Life balance and You Time !A generous amount of paid time off, including vacation days, education days, and volunteer days Access to our Employee Assistance Program (EAP) for information, support, discussion, and counseling for life's challenges Use your personal education budget to improve your skills and grow in your career. Use your physical fitness budget to get away from your desk and support your physical wellness Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties A monthly phone/internet stipend and phone upgrade reimbursement after 2 years New hire office equipment stipend. Get the gear you need to work at your best Who are we? Contentful is the intelligent composable content platform that unlocks all of an organization's digital content to deliver impactful customer experiences, making content a strategic business asset. The Contentful Platform, Contentful Studio, and the Contentful Ecosystem combine the flexibility of composable content with the intelligence of AI, empowering digital teams to drive business momentum through collaboration, speed, and scale. Contentful powers innovative content experiences across brands, regions, and channels for organizations around the world, including nearly 30% of the Fortune 500. Nearly 800 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver and distributed around the world. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the " Contentful's Candidate Privacy Notice ", and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
May 21, 2024
Full time
Contentful's Solution Architects are principally outwards-facing. They are trusted advisors of technologists, developers, content creators and project/product managers. As a Solution Architect at Contentful, you'll have the opportunity to work with international teams post-sale, from visionary brands to innovative digital agencies. Your technical guidance and product expertise will help customers make the right decisions and achieve success with their project. A reasonable expectation for travel to on-site visits would be up to 10%. What to expect? Create and deliver technical enablement on product platform features to customers as well as providing consultative advice & recommendations on specific implementation use cases Identify and propose comprehensive solution designs to complex business problems after running customer discovery sessions Keep abreast of Contentful product developments and synthesize these into best practices, workshops & enablement materials for our customers Create prototypes or code examples to facilitate customer onboarding and to support projects Maintain a foundational understanding of technologies related to Contentful as well as staying up to date with industry trends Continuously seek, synthesize and communicate customer product feedback to our Product Management, Engineering, and Marketing teams Support engagement managers on quoting and scoping of SOWs Partner with Sales, Customer Success Managers and Solution Engineers, to ensure a successful customer experience with Contentful. Continuously improve your professional skills through activities such as training, reading and seeking mentorship from others Within Contentful, you will work closely with Technical Project Managers and Solution Architects on accounts implementing Contentful. You will be following the architectural approach and project plan laid out by the account team in order to make sure the implementation is successful and delivered in a timely manner. You will also be expected to report and manage risk as well as adapt and work with the customer in real-time to overcome any obstacles. The insights gained during your work with customers will enable you to provide valuable input to our Product Management and Engineering departments. Your first hand accounts of how customers interact with our product, tempered by your experience, will provide crucial real world context for our teams' building efforts. Your experience working with customers will allow you to continually refine our best practices and form opinionated advice. There are also opportunities to contribute to Contentful's thought leadership by participating in our Voice of the Customer sessions with the product team, writing blogs, leading workshops, or speaking at our Contentful conference. What you need to be successful At least 5 years-experience in a similar customer-facing role, for example in a technical consultant, solution engineer or implementation engineer role at an API-first (REST, GraphQL) SaaS company. Professional experience working on projects that utilize microservices-based architectures and transitions away from monolithic architectures. Experience working on digital experiences beyond the web is a plus. Experience with modern JS/React frameworks: NextJS, NuxtJS, Remix, Vue or Angular. Understanding of web rendering technologies; Server-side, client-side, hybrid rendering and Static Site Generation including ISR (eg. Gatsby) Professional experience with content management system(s) and a solid understanding of headless CMS architecture & best practices for building content-driven applications Bachelor's Degree or equivalent experience (Engineering, Computer Science, or a related field) Comfortable working in a fast-paced environment with multiple customer engagements at once Strong interpersonal, presentation and persuasion skills with the ability to build diverse relationships and influence technical and non-technical audiences The ability to work both autonomously and with a team to drive customer results. Excellent English & German communication and presentation skills and confidence conveying knowledge to a technical audience. What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share ownership and the success of our company We value Work-Life balance and You Time !A generous amount of paid time off, including vacation days, education days, and volunteer days Access to our Employee Assistance Program (EAP) for information, support, discussion, and counseling for life's challenges Use your personal education budget to improve your skills and grow in your career. Use your physical fitness budget to get away from your desk and support your physical wellness Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties A monthly phone/internet stipend and phone upgrade reimbursement after 2 years New hire office equipment stipend. Get the gear you need to work at your best Who are we? Contentful is the intelligent composable content platform that unlocks all of an organization's digital content to deliver impactful customer experiences, making content a strategic business asset. The Contentful Platform, Contentful Studio, and the Contentful Ecosystem combine the flexibility of composable content with the intelligence of AI, empowering digital teams to drive business momentum through collaboration, speed, and scale. Contentful powers innovative content experiences across brands, regions, and channels for organizations around the world, including nearly 30% of the Fortune 500. Nearly 800 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver and distributed around the world. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the " Contentful's Candidate Privacy Notice ", and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
German speaking Technical Support Representative Starting salary of £27,500 per year Benefits include bonus, generous holiday allowance and more Hybrid: 2 days working from home Based in Southwest London / Surrey Permanent, full time Job Reference HD NO SHIFT WORK! Language Recruitment Services ( LRS ) is recruiting a German speaking Technical Support engineer, Tech support executive, Helpdesk Advisor for an international company in the technology sector. Technical Support Specialist with German - main duties: Customer Engagement: Proactively manage queries from distributors and end users, providing exemplary technical support and guidance through various channels, including telephone, email, social media, and online chat. Problem Resolution: Demonstrate strong analytical skills to investigate and resolve technical issues promptly, with a keen focus on customer satisfaction. Utilize CRM systems to track communication and ensure timely follow-ups. Collaborative Solutions: Work closely with cross-functional teams to replicate and troubleshoot customer technical issues in-house, facilitating effective problem-solving and knowledge sharing. Continuous Improvement: Contribute to ongoing process enhancements and best practices, providing valuable insights to improve overall customer experience and operational efficiency. Reporting and Communication: Deliver comprehensive monthly reports to management, highlighting key performance metrics and actionable recommendations. Actively participate in team meetings to share updates, insights, and collaborate on strategic initiatives. German speaking Tech Support Specialist, Profile: Fluent in German with proficient English language skills, both written and verbal. Previous experience in technical support, 2nd line support, or helpdesk support ideal A background in customer service within the technology sector is desirable Excellent communication skills spoken and written Demonstrated proficiency in computer-based systems, with knowledge of computer networks or PC architecture preferred. Strong numerical aptitude and IT proficiency Recent graduates in computer science with relevant work experience and German language proficiency are welcome to apply, offering a promising pathway to kickstart their career in a dynamic and rapidly evolving technology company. Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 36 Years' Experience in multilingual recruitment. Applications can only be accepted from individuals who are eligible to work in the UK. We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise. LRS is An Equal Opportunities Employer.
May 17, 2024
Full time
German speaking Technical Support Representative Starting salary of £27,500 per year Benefits include bonus, generous holiday allowance and more Hybrid: 2 days working from home Based in Southwest London / Surrey Permanent, full time Job Reference HD NO SHIFT WORK! Language Recruitment Services ( LRS ) is recruiting a German speaking Technical Support engineer, Tech support executive, Helpdesk Advisor for an international company in the technology sector. Technical Support Specialist with German - main duties: Customer Engagement: Proactively manage queries from distributors and end users, providing exemplary technical support and guidance through various channels, including telephone, email, social media, and online chat. Problem Resolution: Demonstrate strong analytical skills to investigate and resolve technical issues promptly, with a keen focus on customer satisfaction. Utilize CRM systems to track communication and ensure timely follow-ups. Collaborative Solutions: Work closely with cross-functional teams to replicate and troubleshoot customer technical issues in-house, facilitating effective problem-solving and knowledge sharing. Continuous Improvement: Contribute to ongoing process enhancements and best practices, providing valuable insights to improve overall customer experience and operational efficiency. Reporting and Communication: Deliver comprehensive monthly reports to management, highlighting key performance metrics and actionable recommendations. Actively participate in team meetings to share updates, insights, and collaborate on strategic initiatives. German speaking Tech Support Specialist, Profile: Fluent in German with proficient English language skills, both written and verbal. Previous experience in technical support, 2nd line support, or helpdesk support ideal A background in customer service within the technology sector is desirable Excellent communication skills spoken and written Demonstrated proficiency in computer-based systems, with knowledge of computer networks or PC architecture preferred. Strong numerical aptitude and IT proficiency Recent graduates in computer science with relevant work experience and German language proficiency are welcome to apply, offering a promising pathway to kickstart their career in a dynamic and rapidly evolving technology company. Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 36 Years' Experience in multilingual recruitment. Applications can only be accepted from individuals who are eligible to work in the UK. We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise. LRS is An Equal Opportunities Employer.
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
Location - Hampton, PeterboroughPay - £15 per hour, after 3 months goes up to £17.46Contract - 3 months with potential extensionsHours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week.Required skills:- fluent German and English speaking, with strong all round communication skills- Plenty of Customer service experience- Previously required to complete calls/make bookings.- Experience with Microsoft Word/Excel/PowerPoint/Outlook- Speaking/typing in English to a professional level.- Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible.- Educated to GCSE Level or equivalent in Maths and English- IT certificated desirable but not essential.Requirements:- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.- Adhering to Incident management procedures.- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- Keeping up to date with the current standard procedures.- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager- Escalate potential problem issues with Problem and Incident Management.- Contributing to team meetings.If you think you're suitable for the role, apply now!If you are interested, please contact GTS on ."In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
May 15, 2024
Full time
Location - Hampton, PeterboroughPay - £15 per hour, after 3 months goes up to £17.46Contract - 3 months with potential extensionsHours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week.Required skills:- fluent German and English speaking, with strong all round communication skills- Plenty of Customer service experience- Previously required to complete calls/make bookings.- Experience with Microsoft Word/Excel/PowerPoint/Outlook- Speaking/typing in English to a professional level.- Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible.- Educated to GCSE Level or equivalent in Maths and English- IT certificated desirable but not essential.Requirements:- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.- Adhering to Incident management procedures.- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- Keeping up to date with the current standard procedures.- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager- Escalate potential problem issues with Problem and Incident Management.- Contributing to team meetings.If you think you're suitable for the role, apply now!If you are interested, please contact GTS on ."In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent German and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
May 15, 2024
Contractor
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent German and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Our global mission statement: All candidates should make sure to read the following job description and information carefully before applying. From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and have a positive impact in the field service software market. Since 2006, we've not only transformed our own services and offerings, but we've transformed the business operations of thousands of service companies who rely on our software every day. Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, to comprehensively supporting clients from day one, and always being open and transparent with our community - these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team. Our department mission statement: Our international Client Success team consists of two intra-departments: Support and Training. Our goal is to provide guidance to our clients, so they can get the most out of the product they've invested in. We measure client happiness and engagement via an NPS score and Zendesk feedback system, while our online reviews often mention support as a big reason why Commusoft is a good product. This position sits in our Support team. Our approach to providing support is focused on creating long-lasting relationships with our clients. Success for us is striking a balance between client happiness and good team dynamics. We make both the wins and the occasional miss feel like a positive learning experience. Our diversity statement: Our clients come from all walks of life and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a 'culture-add' mindset rather than 'culture-fit' when it comes to our hiring process and we intend to genuinely drive transformational change when it comes to diversity, inclusion and belonging. If you're eager to take clients on a journey and help transform field service businesses for the better, you'll be at home at Commusoft. What you'll do: Manage: You'll log support queries via phone and email and manage queries, actions and updates using ticketing software for English and German customers Drive: You'll drive customer service best practices and show a genuine interest in understanding and resolving client issues. Create knowledge base articles and record webinars in English and German promoting new features and workflows to support clients through self-service. Educate: Be proactive when dealing with clients and take ownership of finding solutions to their needs, including providing training and advice Collaborate: Escalate queries to technical and product teams, and collaborate with them to ensure a speedy and accurate resolution. Requirements Your qualities: Generous: You give your best energy and ideas to continuously improve your client and internal relationships Exceptional: You're committed to showing up each day as the best version of yourself as well as being the best customer service advocate you can be Open: To new ways of working, learning and creating the best possible environment for you, your clients and your team members German: You have native or fluent German language skills in speaking, listening, reading and writing Excellent communication: With clients and colleagues across the globe, it's important to have excellent verbal and written skills and show interest and empathy in the people you interact with Technology enthusiast: You're proficient using Windows and Mac and like working with the latest software tools including Google Apps for Business, Zendesk, Teamviewer and Loom Client support expert: You've worked in a similar software product support role Benefits We have a Junior Support role and the salary offer is £22-25,000 p/a We also have a Mid-Senior Support role and the salary offer is up to £28,000 p/a The other elements of your compensation include: 23 days off + UK bank holidays, £50 monthly gym contribution, pension contribution, breakfast and snacks provided at our brand new modern workspace next to Elephant & Castle underground station. And you'd probably like to know that we have a hybrid working model (10 days a month in the office, the rest is remote).
Sep 21, 2022
Full time
Our global mission statement: All candidates should make sure to read the following job description and information carefully before applying. From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and have a positive impact in the field service software market. Since 2006, we've not only transformed our own services and offerings, but we've transformed the business operations of thousands of service companies who rely on our software every day. Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, to comprehensively supporting clients from day one, and always being open and transparent with our community - these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team. Our department mission statement: Our international Client Success team consists of two intra-departments: Support and Training. Our goal is to provide guidance to our clients, so they can get the most out of the product they've invested in. We measure client happiness and engagement via an NPS score and Zendesk feedback system, while our online reviews often mention support as a big reason why Commusoft is a good product. This position sits in our Support team. Our approach to providing support is focused on creating long-lasting relationships with our clients. Success for us is striking a balance between client happiness and good team dynamics. We make both the wins and the occasional miss feel like a positive learning experience. Our diversity statement: Our clients come from all walks of life and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a 'culture-add' mindset rather than 'culture-fit' when it comes to our hiring process and we intend to genuinely drive transformational change when it comes to diversity, inclusion and belonging. If you're eager to take clients on a journey and help transform field service businesses for the better, you'll be at home at Commusoft. What you'll do: Manage: You'll log support queries via phone and email and manage queries, actions and updates using ticketing software for English and German customers Drive: You'll drive customer service best practices and show a genuine interest in understanding and resolving client issues. Create knowledge base articles and record webinars in English and German promoting new features and workflows to support clients through self-service. Educate: Be proactive when dealing with clients and take ownership of finding solutions to their needs, including providing training and advice Collaborate: Escalate queries to technical and product teams, and collaborate with them to ensure a speedy and accurate resolution. Requirements Your qualities: Generous: You give your best energy and ideas to continuously improve your client and internal relationships Exceptional: You're committed to showing up each day as the best version of yourself as well as being the best customer service advocate you can be Open: To new ways of working, learning and creating the best possible environment for you, your clients and your team members German: You have native or fluent German language skills in speaking, listening, reading and writing Excellent communication: With clients and colleagues across the globe, it's important to have excellent verbal and written skills and show interest and empathy in the people you interact with Technology enthusiast: You're proficient using Windows and Mac and like working with the latest software tools including Google Apps for Business, Zendesk, Teamviewer and Loom Client support expert: You've worked in a similar software product support role Benefits We have a Junior Support role and the salary offer is £22-25,000 p/a We also have a Mid-Senior Support role and the salary offer is up to £28,000 p/a The other elements of your compensation include: 23 days off + UK bank holidays, £50 monthly gym contribution, pension contribution, breakfast and snacks provided at our brand new modern workspace next to Elephant & Castle underground station. And you'd probably like to know that we have a hybrid working model (10 days a month in the office, the rest is remote).
Global Technology Solutions Ltd
Hampton, Cambridgeshire
We have a great opportunity for fluent German and English speaker to join a large IT organisation based in Hampton, Peterborough. N.B this role will fall within IR 35 so applicants need to have right to work with no visa restrctions or British Passport. The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 06:00 - 19.00, including weekends. (Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Services or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent German and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic German and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
Nov 05, 2021
We have a great opportunity for fluent German and English speaker to join a large IT organisation based in Hampton, Peterborough. N.B this role will fall within IR 35 so applicants need to have right to work with no visa restrctions or British Passport. The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 06:00 - 19.00, including weekends. (Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Services or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent German and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic German and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
Our client is a highly successful and innovative Global Software company looking to add to its growing UK based Technical Support team with experienced support professionals with fluent German language skills. We are looking for dynamic Customer Support Engineers with exceptional focus on quality customer support. The role will be to supply support to their large customer and partner base resolving issues by utilizing widely available resources, teams and own skill and experience. The ideal candidate will have 1-2 years in a similar role, as well as proven exceptional external customer facing experience.
You will be working within a regional support team that bases a major part of the Company’s global support organisation. Resolving customer and partner technical issues to a high standard of customer success, adhering to response time SLAs and escalating into global teams if required. Your daily duties will be varied across the latest technologies
Skills required
* Ensure the highest level of support available from Company to customers and partners within the EMEA region, with a focus on German speaking regions
* Maintain a high level of customer satisfaction, measured on a regular basis
* Create and maintain knowledgebase articles/videos/community threads to address customer questions and issues ahead of support service involvement
* Excellent interpersonal and communications skills.
* Excellent time management, decision making, prioritization and organization skills.
* Team player. Promotes a spirit of cooperation and teamwork.
* Welcomes challenging environments to apply specialist skills, maintaining customer confidence.
* Projects a positive and professional image, via all means of interaction, remote and face-to-face.
* Proven technical diagnostic and problem-solving skills.
* Good knowledge of ITIL framework
* Knowledge of SQL roles and environments.
* Eager to learn new skills and technologies.
* Desire and ability to travel to Company Headquarters in Stockholm from time to time
* Good knowledge and experience of working with Windows Server (AD, IIS / Web Services) and Desktop environments.
Nice to have
* Supporting SQL based technologies/software within a 1st line context
* Supporting UNIX/Linux based technologies/software within a 1st line context
* Knowledge of IIS
The successful candidate must be willing and able to work in a busy, dynamic environment. They must be able to work as part of both local and global teams to deliver customer excellence and success. The ideal candidate must be attention focused and hold a high degree of accountability to help build and protect the strong Company brand image.
The Company offers:
The chance for you to accelerate your career and succeed in an environment where you will have the possibility to make a daily impact. Every day you will get to work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. They fully recognize that it is their employees that make the Company a success and the global leader in the development and delivery of dedicated SAM solutions. If you are the right person for the role you will be offered exciting and developing assignments and will get to be part of a fantastic journey within a dynamic high-growth business
Oct 29, 2018
Our client is a highly successful and innovative Global Software company looking to add to its growing UK based Technical Support team with experienced support professionals with fluent German language skills. We are looking for dynamic Customer Support Engineers with exceptional focus on quality customer support. The role will be to supply support to their large customer and partner base resolving issues by utilizing widely available resources, teams and own skill and experience. The ideal candidate will have 1-2 years in a similar role, as well as proven exceptional external customer facing experience.
You will be working within a regional support team that bases a major part of the Company’s global support organisation. Resolving customer and partner technical issues to a high standard of customer success, adhering to response time SLAs and escalating into global teams if required. Your daily duties will be varied across the latest technologies
Skills required
* Ensure the highest level of support available from Company to customers and partners within the EMEA region, with a focus on German speaking regions
* Maintain a high level of customer satisfaction, measured on a regular basis
* Create and maintain knowledgebase articles/videos/community threads to address customer questions and issues ahead of support service involvement
* Excellent interpersonal and communications skills.
* Excellent time management, decision making, prioritization and organization skills.
* Team player. Promotes a spirit of cooperation and teamwork.
* Welcomes challenging environments to apply specialist skills, maintaining customer confidence.
* Projects a positive and professional image, via all means of interaction, remote and face-to-face.
* Proven technical diagnostic and problem-solving skills.
* Good knowledge of ITIL framework
* Knowledge of SQL roles and environments.
* Eager to learn new skills and technologies.
* Desire and ability to travel to Company Headquarters in Stockholm from time to time
* Good knowledge and experience of working with Windows Server (AD, IIS / Web Services) and Desktop environments.
Nice to have
* Supporting SQL based technologies/software within a 1st line context
* Supporting UNIX/Linux based technologies/software within a 1st line context
* Knowledge of IIS
The successful candidate must be willing and able to work in a busy, dynamic environment. They must be able to work as part of both local and global teams to deliver customer excellence and success. The ideal candidate must be attention focused and hold a high degree of accountability to help build and protect the strong Company brand image.
The Company offers:
The chance for you to accelerate your career and succeed in an environment where you will have the possibility to make a daily impact. Every day you will get to work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. They fully recognize that it is their employees that make the Company a success and the global leader in the development and delivery of dedicated SAM solutions. If you are the right person for the role you will be offered exciting and developing assignments and will get to be part of a fantastic journey within a dynamic high-growth business
Our client is a highly successful and innovative Global Software company looking to add to its growing UK based Technical Support team with experienced support professionals with fluent German language skills. We are looking for dynamic Customer Support Engineers with exceptional focus on quality customer support. The role will be to supply support to their large customer and partner base resolving issues by utilizing widely available resources, teams and own skill and experience. The ideal candidate will have 1-2 years in a similar role, as well as proven exceptional external customer facing experience.
You will be working within a regional support team that bases a major part of the Company’s global support organisation. Resolving customer and partner technical issues to a high standard of customer success, adhering to response time SLAs and escalating into global teams if required. Your daily duties will be varied across the latest technologies
Skills required
* Ensure the highest level of support available from Company to customers and partners within the EMEA region, with a focus on German speaking regions
* Maintain a high level of customer satisfaction, measured on a regular basis
* Create and maintain knowledgebase articles/videos/community threads to address customer questions and issues ahead of support service involvement
* Excellent interpersonal and communications skills.
* Excellent time management, decision making, prioritization and organization skills.
* Team player. Promotes a spirit of cooperation and teamwork.
* Welcomes challenging environments to apply specialist skills, maintaining customer confidence.
* Projects a positive and professional image, via all means of interaction, remote and face-to-face.
* Proven technical diagnostic and problem-solving skills.
* Good knowledge of ITIL framework
* Knowledge of SQL roles and environments.
* Eager to learn new skills and technologies.
* Desire and ability to travel to Company Headquarters in Stockholm from time to time
* Good knowledge and experience of working with Windows Server (AD, IIS / Web Services) and Desktop environments.
Nice to have
* Supporting SQL based technologies/software within a 1st line context
* Supporting UNIX/Linux based technologies/software within a 1st line context
* Knowledge of IIS
The successful candidate must be willing and able to work in a busy, dynamic environment. They must be able to work as part of both local and global teams to deliver customer excellence and success. The ideal candidate must be attention focused and hold a high degree of accountability to help build and protect the strong Company brand image.
The Company offers:
The chance for you to accelerate your career and succeed in an environment where you will have the possibility to make a daily impact. Every day you will get to work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. They fully recognize that it is their employees that make the Company a success and the global leader in the development and delivery of dedicated SAM solutions. If you are the right person for the role you will be offered exciting and developing assignments and will get to be part of a fantastic journey within a dynamic high-growth business
Oct 29, 2018
Our client is a highly successful and innovative Global Software company looking to add to its growing UK based Technical Support team with experienced support professionals with fluent German language skills. We are looking for dynamic Customer Support Engineers with exceptional focus on quality customer support. The role will be to supply support to their large customer and partner base resolving issues by utilizing widely available resources, teams and own skill and experience. The ideal candidate will have 1-2 years in a similar role, as well as proven exceptional external customer facing experience.
You will be working within a regional support team that bases a major part of the Company’s global support organisation. Resolving customer and partner technical issues to a high standard of customer success, adhering to response time SLAs and escalating into global teams if required. Your daily duties will be varied across the latest technologies
Skills required
* Ensure the highest level of support available from Company to customers and partners within the EMEA region, with a focus on German speaking regions
* Maintain a high level of customer satisfaction, measured on a regular basis
* Create and maintain knowledgebase articles/videos/community threads to address customer questions and issues ahead of support service involvement
* Excellent interpersonal and communications skills.
* Excellent time management, decision making, prioritization and organization skills.
* Team player. Promotes a spirit of cooperation and teamwork.
* Welcomes challenging environments to apply specialist skills, maintaining customer confidence.
* Projects a positive and professional image, via all means of interaction, remote and face-to-face.
* Proven technical diagnostic and problem-solving skills.
* Good knowledge of ITIL framework
* Knowledge of SQL roles and environments.
* Eager to learn new skills and technologies.
* Desire and ability to travel to Company Headquarters in Stockholm from time to time
* Good knowledge and experience of working with Windows Server (AD, IIS / Web Services) and Desktop environments.
Nice to have
* Supporting SQL based technologies/software within a 1st line context
* Supporting UNIX/Linux based technologies/software within a 1st line context
* Knowledge of IIS
The successful candidate must be willing and able to work in a busy, dynamic environment. They must be able to work as part of both local and global teams to deliver customer excellence and success. The ideal candidate must be attention focused and hold a high degree of accountability to help build and protect the strong Company brand image.
The Company offers:
The chance for you to accelerate your career and succeed in an environment where you will have the possibility to make a daily impact. Every day you will get to work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. They fully recognize that it is their employees that make the Company a success and the global leader in the development and delivery of dedicated SAM solutions. If you are the right person for the role you will be offered exciting and developing assignments and will get to be part of a fantastic journey within a dynamic high-growth business
CVL
Billingham, Stockton-on-Tees, Stockton-on-Tees, UK
Service Desk Analyst (German Speaking)
Johnson Matthey is a FTSE 100 speciality chemicals company. Founded almost 200 years ago they are a leader in sustainable technologies. Over 90% of their sales come from products that have sustainability benefits and improve the quality of life for people all over the world.
Position: Service Desk Analyst - German Speaking
Location: Teesside
Salary: £Competitive
ROLE:
It is an exciting time to join Group Business Information Services (BIS). They have embarked upon a ground-breaking programme of work to ensure that their IT capabilities are not only able to support and integrate updated technologies, but can also offer insight into future IT tools that could provide them with a competitive edge and improved operating efficiencies.
There is a new opening for a Service Desk Analyst who is a fluent German and English language speaker. The successful candidate`s role will be to provide a single point of contact / level one support for all user incidents and service requests. These roles will be responsible for ensuring a disciplined, systematic, yet empathetic approach is delivered for incident and service request resolution.
RESPONSIBILITIES:
- Actively identify, assess, record, resolve or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
- Provide support and advice on IT related issues, ensuring the best use of IT systems, influencing changes to working practices where a need is identified
- Offering advice to end users on all areas of IT, troubleshooting issues and ensuring trust and confidence in IT is maintained
- Ensure standards are met – working as part of a team, sharing knowledge and working together to increase performance standards
- Ensure effective communication within IT teams and the business through the systematic execution of incident and service request processes – making timely announcements to the business on systems availability and maintenance windows
- Actively promote and market IT, including assisting with quality assurance and customer satisfaction surveys
- Improve user confidence in the use of IT, being empathetic to a variety of new and experienced learners` needs
- Where necessary, act as the Major Incident Manager or “Controlling Mind” to restore a critical service to normal operation
ESSENTIAL SKILLS / EXPERIENCE:
- Fluency in both German and English languages
- Able to proficiently use and understand IT systems and applications (including MS Office and Outlook) and have a basic understanding of an IT administration role. Training on this element of the role will be given to the successful candidate if required
- Comfortable in a fast-paced working environment and dealing with multiple enquiries at any one time
- Flexibility to work a 24x7 shift pattern when required
You may have experience of the following: Service Desk Analyst, IT Support, IT Helpdesk, German, IT Administration, Information Technology, Systems, Applications, Service Desk, Technical Support, Bilingual Jobs, First Line Support, etc.
We are willing to consider candidates who satisfy the language criteria and an active interest in this field and provide the required technical training.
This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications
Sep 09, 2016
Service Desk Analyst (German Speaking)
Johnson Matthey is a FTSE 100 speciality chemicals company. Founded almost 200 years ago they are a leader in sustainable technologies. Over 90% of their sales come from products that have sustainability benefits and improve the quality of life for people all over the world.
Position: Service Desk Analyst - German Speaking
Location: Teesside
Salary: £Competitive
ROLE:
It is an exciting time to join Group Business Information Services (BIS). They have embarked upon a ground-breaking programme of work to ensure that their IT capabilities are not only able to support and integrate updated technologies, but can also offer insight into future IT tools that could provide them with a competitive edge and improved operating efficiencies.
There is a new opening for a Service Desk Analyst who is a fluent German and English language speaker. The successful candidate`s role will be to provide a single point of contact / level one support for all user incidents and service requests. These roles will be responsible for ensuring a disciplined, systematic, yet empathetic approach is delivered for incident and service request resolution.
RESPONSIBILITIES:
- Actively identify, assess, record, resolve or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
- Provide support and advice on IT related issues, ensuring the best use of IT systems, influencing changes to working practices where a need is identified
- Offering advice to end users on all areas of IT, troubleshooting issues and ensuring trust and confidence in IT is maintained
- Ensure standards are met – working as part of a team, sharing knowledge and working together to increase performance standards
- Ensure effective communication within IT teams and the business through the systematic execution of incident and service request processes – making timely announcements to the business on systems availability and maintenance windows
- Actively promote and market IT, including assisting with quality assurance and customer satisfaction surveys
- Improve user confidence in the use of IT, being empathetic to a variety of new and experienced learners` needs
- Where necessary, act as the Major Incident Manager or “Controlling Mind” to restore a critical service to normal operation
ESSENTIAL SKILLS / EXPERIENCE:
- Fluency in both German and English languages
- Able to proficiently use and understand IT systems and applications (including MS Office and Outlook) and have a basic understanding of an IT administration role. Training on this element of the role will be given to the successful candidate if required
- Comfortable in a fast-paced working environment and dealing with multiple enquiries at any one time
- Flexibility to work a 24x7 shift pattern when required
You may have experience of the following: Service Desk Analyst, IT Support, IT Helpdesk, German, IT Administration, Information Technology, Systems, Applications, Service Desk, Technical Support, Bilingual Jobs, First Line Support, etc.
We are willing to consider candidates who satisfy the language criteria and an active interest in this field and provide the required technical training.
This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications
CVL
Billingham, Stockton-on-Tees, Stockton-on-Tees, UK
Service Desk Analyst (German Speaking)
Johnson Matthey is a FTSE 100 speciality chemicals company. Founded almost 200 years ago they are a leader in sustainable technologies. Over 90% of their sales come from products that have sustainability benefits and improve the quality of life for people all over the world.
Position: Service Desk Analyst - German Speaking
Location: Teesside
Salary: £Competitive
ROLE:
It is an exciting time to join Group Business Information Services (BIS). They have embarked upon a ground-breaking programme of work to ensure that their IT capabilities are not only able to support and integrate updated technologies, but can also offer insight into future IT tools that could provide them with a competitive edge and improved operating efficiencies.
There is a new opening for a Service Desk Analyst who is a fluent German and English language speaker. The successful candidate`s role will be to provide a single point of contact / level one support for all user incidents and service requests. These roles will be responsible for ensuring a disciplined, systematic, yet empathetic approach is delivered for incident and service request resolution.
RESPONSIBILITIES:
- Actively identify, assess, record, resolve or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
- Provide support and advice on IT related issues, ensuring the best use of IT systems, influencing changes to working practices where a need is identified
- Offering advice to end users on all areas of IT, troubleshooting issues and ensuring trust and confidence in IT is maintained
- Ensure standards are met – working as part of a team, sharing knowledge and working together to increase performance standards
- Ensure effective communication within IT teams and the business through the systematic execution of incident and service request processes – making timely announcements to the business on systems availability and maintenance windows
- Actively promote and market IT, including assisting with quality assurance and customer satisfaction surveys
- Improve user confidence in the use of IT, being empathetic to a variety of new and experienced learners` needs
- Where necessary, act as the Major Incident Manager or “Controlling Mind” to restore a critical service to normal operation
ESSENTIAL SKILLS / EXPERIENCE:
- Fluency in both German and English languages
- Able to proficiently use and understand IT systems and applications (including MS Office and Outlook) and have a basic understanding of an IT administration role. Training on this element of the role will be given to the successful candidate if required
- Comfortable in a fast-paced working environment and dealing with multiple enquiries at any one time
- Flexibility to work a 24x7 shift pattern when required
You may have experience of the following: Service Desk Analyst, IT Support, IT Helpdesk, German, IT Administration, Information Technology, Systems, Applications, Service Desk, Technical Support, Bilingual Jobs, First Line Support, etc.
We are willing to consider candidates who satisfy the language criteria and an active interest in this field and provide the required technical training.
This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications
Sep 09, 2016
Service Desk Analyst (German Speaking)
Johnson Matthey is a FTSE 100 speciality chemicals company. Founded almost 200 years ago they are a leader in sustainable technologies. Over 90% of their sales come from products that have sustainability benefits and improve the quality of life for people all over the world.
Position: Service Desk Analyst - German Speaking
Location: Teesside
Salary: £Competitive
ROLE:
It is an exciting time to join Group Business Information Services (BIS). They have embarked upon a ground-breaking programme of work to ensure that their IT capabilities are not only able to support and integrate updated technologies, but can also offer insight into future IT tools that could provide them with a competitive edge and improved operating efficiencies.
There is a new opening for a Service Desk Analyst who is a fluent German and English language speaker. The successful candidate`s role will be to provide a single point of contact / level one support for all user incidents and service requests. These roles will be responsible for ensuring a disciplined, systematic, yet empathetic approach is delivered for incident and service request resolution.
RESPONSIBILITIES:
- Actively identify, assess, record, resolve or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
- Provide support and advice on IT related issues, ensuring the best use of IT systems, influencing changes to working practices where a need is identified
- Offering advice to end users on all areas of IT, troubleshooting issues and ensuring trust and confidence in IT is maintained
- Ensure standards are met – working as part of a team, sharing knowledge and working together to increase performance standards
- Ensure effective communication within IT teams and the business through the systematic execution of incident and service request processes – making timely announcements to the business on systems availability and maintenance windows
- Actively promote and market IT, including assisting with quality assurance and customer satisfaction surveys
- Improve user confidence in the use of IT, being empathetic to a variety of new and experienced learners` needs
- Where necessary, act as the Major Incident Manager or “Controlling Mind” to restore a critical service to normal operation
ESSENTIAL SKILLS / EXPERIENCE:
- Fluency in both German and English languages
- Able to proficiently use and understand IT systems and applications (including MS Office and Outlook) and have a basic understanding of an IT administration role. Training on this element of the role will be given to the successful candidate if required
- Comfortable in a fast-paced working environment and dealing with multiple enquiries at any one time
- Flexibility to work a 24x7 shift pattern when required
You may have experience of the following: Service Desk Analyst, IT Support, IT Helpdesk, German, IT Administration, Information Technology, Systems, Applications, Service Desk, Technical Support, Bilingual Jobs, First Line Support, etc.
We are willing to consider candidates who satisfy the language criteria and an active interest in this field and provide the required technical training.
This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications
CVL
Billingham, Stockton-on-Tees, Stockton-on-Tees, UK
Service Desk Analyst (German Speaking)
Johnson Matthey is a FTSE 100 speciality chemicals company. Founded almost 200 years ago they are a leader in sustainable technologies. Over 90% of their sales come from products that have sustainability benefits and improve the quality of life for people all over the world.
Position: Service Desk Analyst - German Speaking
Location: Teesside
Salary: £Competitive
ROLE:
It is an exciting time to join Group Business Information Services (BIS). They have embarked upon a ground-breaking programme of work to ensure that their IT capabilities are not only able to support and integrate updated technologies, but can also offer insight into future IT tools that could provide them with a competitive edge and improved operating efficiencies.
There is a new opening for a Service Desk Analyst who is a fluent German and English language speaker. The successful candidate`s role will be to provide a single point of contact / level one support for all user incidents and service requests. These roles will be responsible for ensuring a disciplined, systematic, yet empathetic approach is delivered for incident and service request resolution.
RESPONSIBILITIES:
- Actively identify, assess, record, resolve or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
- Provide support and advice on IT related issues, ensuring the best use of IT systems, influencing changes to working practices where a need is identified
- Offering advice to end users on all areas of IT, troubleshooting issues and ensuring trust and confidence in IT is maintained
- Ensure standards are met – working as part of a team, sharing knowledge and working together to increase performance standards
- Ensure effective communication within IT teams and the business through the systematic execution of incident and service request processes – making timely announcements to the business on systems availability and maintenance windows
- Actively promote and market IT, including assisting with quality assurance and customer satisfaction surveys
- Improve user confidence in the use of IT, being empathetic to a variety of new and experienced learners` needs
- Where necessary, act as the Major Incident Manager or “Controlling Mind” to restore a critical service to normal operation
ESSENTIAL SKILLS / EXPERIENCE:
- Fluency in both German and English languages
- Able to proficiently use and understand IT systems and applications (including MS Office and Outlook) and have a basic understanding of an IT administration role. Training on this element of the role will be given to the successful candidate if required
- Comfortable in a fast-paced working environment and dealing with multiple enquiries at any one time
- Flexibility to work a 24x7 shift pattern when required
You may have experience of the following: Service Desk Analyst, IT Support, IT Helpdesk, German, IT Administration, Information Technology, Systems, Applications, Service Desk, Technical Support, Bilingual Jobs, First Line Support, etc.
We are willing to consider candidates who satisfy the language criteria and an active interest in this field and provide the required technical training.
This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications
Sep 09, 2016
Service Desk Analyst (German Speaking)
Johnson Matthey is a FTSE 100 speciality chemicals company. Founded almost 200 years ago they are a leader in sustainable technologies. Over 90% of their sales come from products that have sustainability benefits and improve the quality of life for people all over the world.
Position: Service Desk Analyst - German Speaking
Location: Teesside
Salary: £Competitive
ROLE:
It is an exciting time to join Group Business Information Services (BIS). They have embarked upon a ground-breaking programme of work to ensure that their IT capabilities are not only able to support and integrate updated technologies, but can also offer insight into future IT tools that could provide them with a competitive edge and improved operating efficiencies.
There is a new opening for a Service Desk Analyst who is a fluent German and English language speaker. The successful candidate`s role will be to provide a single point of contact / level one support for all user incidents and service requests. These roles will be responsible for ensuring a disciplined, systematic, yet empathetic approach is delivered for incident and service request resolution.
RESPONSIBILITIES:
- Actively identify, assess, record, resolve or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
- Provide support and advice on IT related issues, ensuring the best use of IT systems, influencing changes to working practices where a need is identified
- Offering advice to end users on all areas of IT, troubleshooting issues and ensuring trust and confidence in IT is maintained
- Ensure standards are met – working as part of a team, sharing knowledge and working together to increase performance standards
- Ensure effective communication within IT teams and the business through the systematic execution of incident and service request processes – making timely announcements to the business on systems availability and maintenance windows
- Actively promote and market IT, including assisting with quality assurance and customer satisfaction surveys
- Improve user confidence in the use of IT, being empathetic to a variety of new and experienced learners` needs
- Where necessary, act as the Major Incident Manager or “Controlling Mind” to restore a critical service to normal operation
ESSENTIAL SKILLS / EXPERIENCE:
- Fluency in both German and English languages
- Able to proficiently use and understand IT systems and applications (including MS Office and Outlook) and have a basic understanding of an IT administration role. Training on this element of the role will be given to the successful candidate if required
- Comfortable in a fast-paced working environment and dealing with multiple enquiries at any one time
- Flexibility to work a 24x7 shift pattern when required
You may have experience of the following: Service Desk Analyst, IT Support, IT Helpdesk, German, IT Administration, Information Technology, Systems, Applications, Service Desk, Technical Support, Bilingual Jobs, First Line Support, etc.
We are willing to consider candidates who satisfy the language criteria and an active interest in this field and provide the required technical training.
This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications