Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Jul 05, 2023
Full time
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Overview: We are looking for an ambitious and energetic Business Development Manager in order to grow our UK Business by promoting our (SaaS) products to generate sales.
Location: Remote with travel to clients locations and in person meetings (if required)
Hours: 40 Hours a week, Flexible schedule
Reporting to : Chief Operation Officer
Number of Positions: 4
This is a permanent, full-time position with a competitive salary and high OTE potential (details below)
Employer Profile:
Osmosys is a client centric IT services company that focuses on delivering innovative and tangible solutions that add value to our clients’ business. Established in 2004, Osmosys has supported a wide variety of Clients globally. As a Microsoft Gold Partner and with 125+ skilled employees, we pride ourselves on offering exceptional consultancy and customer service to ensure that we scope and design solutions that will add tangible benefits to our clients’ business both in the short and long-term.
Working with our Business Partners, we have expanded into new countries and regions around the world, delivering solutions for a variety of real world and business challenges.
We are now looking to expand our presence in the UK and are looking for a Sales and Business Development professional to join our team.
Job Purpose:
With a chance to join a company experiencing Phenomenal Growth and Success, the BDM will focus on selling our software solutions and ensure prospects are aware of the USPs, added value and benefits of choosing Osmosys.
The focus will be to sell our mobile/SaaS-based product, www.incidentreporter365.com and it’s variants across various industries, including, but not limited to, warehouses, packaging, food, property management, recycling, manufacturing, social care in the UK market.
Key Responsibilities:
Responsible for the end-to-end sales process, from prospecting and giving demonstrations to negotiating and closing with a focus on, but not limited to:
This is a new business hunting role. There are no account management duties for this role
Helping to progress deals through the sales pipeline to closure
Setting up and running sales campaigns to target prospects
Working with marketing to create or update relevant content assets as needed
Keeping records of subscriptions to help with billing, invoicing and renewals
Researching specific target markets, verticals and companies to identify prospects
Achieving goals and revenue targets, with the vision to see growth opportunities
Limited travel to meet prospects, although mainly video calling in the current environment
Work with offering managers to expand the brand/product into new markets
Form strong relationships with key customers, and Identify areas of growth for SaaS and assigned products sets
Prepare and promote sales briefings and presentations for SaaS and assigned products
Attending conferences, meetings, and industry events to showcase our products
Support NPI launches relevant to our product offerings
Maintain a close and regular view of market conditions for the brand/product
Any other reasonable duties that may be required.
Essential Candidate Requirements:
Experience in product selling, marketing, or related fields
Strong selling skills with a high level of personal belief and passion
Good planning, organizational and problem-solving skills
Ability to work under pressure and against tight timelines
Ability to flourish with minimal guidance, be proactive and handle uncertainties
Ability to leverage digital marketing channels to increase product awareness
Timely production of regular and ad hoc sales reports, keeping up to date with market changes, developments, new products and competitor awareness
Completion of customer activities and the updating of sales pipeline using the Osmosys CRM system
Experience of and gravitas consistent with selling to decision makers
Experience and knowledge in working with software solutions, added value services, managed services with a consultative approach
Must be highly organised and able to manage multiple projects at once
Candidate must have strong presentation and writing skills in addition to ideally having technical knowledge
Must have knowledge of Microsoft Word, Excel, and PowerPoint, CRM systems and Sales order processes
Able to build relationships, understand client needs and provide a solution
Can provide a detailed overview of targets hit, achievements, KPIs and breakdown of responsibilities
Desired Skills, Experience & Qualifications:
Business development experience with remote working capabilities
A degree in a relevant field is preferred but not essential
The ability to work in a fast-paced environment where flexibility is essential
Enjoys taking the initiative while seeking advice and support where appropriate
Must be a self-starter, with a genuine drive to achieve/exceed targets and expectations
Actively seeks out continuous self-development, broadening knowledge and experience
Experience within Health and Safety and/or Manufacturing environments is an added bonus
We Offer:
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
A culture that fosters inclusion, diversity and innovation
Company Laptop and Phone
If this is your dream role, then we'd love to hear from you.
Compensation Structure:
This role comes with a competitive basic annual salary in the range of £ 32000 – £ 45000 (depending on experience).
Additional pay: Attractive, uncapped commission structure designed to deliver on-target earnings (OTE)
Bonus scheme
Commission pay (uncapped)
Performance bonus
Yearly bonus
Commission details will be shared during the interview process
Benefits:
Other benefits include:
Four weeks' annual leave (plus bank holidays)
Company pension
Flexible schedule
Referral programme
.
May 09, 2022
Full time
Overview: We are looking for an ambitious and energetic Business Development Manager in order to grow our UK Business by promoting our (SaaS) products to generate sales.
Location: Remote with travel to clients locations and in person meetings (if required)
Hours: 40 Hours a week, Flexible schedule
Reporting to : Chief Operation Officer
Number of Positions: 4
This is a permanent, full-time position with a competitive salary and high OTE potential (details below)
Employer Profile:
Osmosys is a client centric IT services company that focuses on delivering innovative and tangible solutions that add value to our clients’ business. Established in 2004, Osmosys has supported a wide variety of Clients globally. As a Microsoft Gold Partner and with 125+ skilled employees, we pride ourselves on offering exceptional consultancy and customer service to ensure that we scope and design solutions that will add tangible benefits to our clients’ business both in the short and long-term.
Working with our Business Partners, we have expanded into new countries and regions around the world, delivering solutions for a variety of real world and business challenges.
We are now looking to expand our presence in the UK and are looking for a Sales and Business Development professional to join our team.
Job Purpose:
With a chance to join a company experiencing Phenomenal Growth and Success, the BDM will focus on selling our software solutions and ensure prospects are aware of the USPs, added value and benefits of choosing Osmosys.
The focus will be to sell our mobile/SaaS-based product, www.incidentreporter365.com and it’s variants across various industries, including, but not limited to, warehouses, packaging, food, property management, recycling, manufacturing, social care in the UK market.
Key Responsibilities:
Responsible for the end-to-end sales process, from prospecting and giving demonstrations to negotiating and closing with a focus on, but not limited to:
This is a new business hunting role. There are no account management duties for this role
Helping to progress deals through the sales pipeline to closure
Setting up and running sales campaigns to target prospects
Working with marketing to create or update relevant content assets as needed
Keeping records of subscriptions to help with billing, invoicing and renewals
Researching specific target markets, verticals and companies to identify prospects
Achieving goals and revenue targets, with the vision to see growth opportunities
Limited travel to meet prospects, although mainly video calling in the current environment
Work with offering managers to expand the brand/product into new markets
Form strong relationships with key customers, and Identify areas of growth for SaaS and assigned products sets
Prepare and promote sales briefings and presentations for SaaS and assigned products
Attending conferences, meetings, and industry events to showcase our products
Support NPI launches relevant to our product offerings
Maintain a close and regular view of market conditions for the brand/product
Any other reasonable duties that may be required.
Essential Candidate Requirements:
Experience in product selling, marketing, or related fields
Strong selling skills with a high level of personal belief and passion
Good planning, organizational and problem-solving skills
Ability to work under pressure and against tight timelines
Ability to flourish with minimal guidance, be proactive and handle uncertainties
Ability to leverage digital marketing channels to increase product awareness
Timely production of regular and ad hoc sales reports, keeping up to date with market changes, developments, new products and competitor awareness
Completion of customer activities and the updating of sales pipeline using the Osmosys CRM system
Experience of and gravitas consistent with selling to decision makers
Experience and knowledge in working with software solutions, added value services, managed services with a consultative approach
Must be highly organised and able to manage multiple projects at once
Candidate must have strong presentation and writing skills in addition to ideally having technical knowledge
Must have knowledge of Microsoft Word, Excel, and PowerPoint, CRM systems and Sales order processes
Able to build relationships, understand client needs and provide a solution
Can provide a detailed overview of targets hit, achievements, KPIs and breakdown of responsibilities
Desired Skills, Experience & Qualifications:
Business development experience with remote working capabilities
A degree in a relevant field is preferred but not essential
The ability to work in a fast-paced environment where flexibility is essential
Enjoys taking the initiative while seeking advice and support where appropriate
Must be a self-starter, with a genuine drive to achieve/exceed targets and expectations
Actively seeks out continuous self-development, broadening knowledge and experience
Experience within Health and Safety and/or Manufacturing environments is an added bonus
We Offer:
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
A culture that fosters inclusion, diversity and innovation
Company Laptop and Phone
If this is your dream role, then we'd love to hear from you.
Compensation Structure:
This role comes with a competitive basic annual salary in the range of £ 32000 – £ 45000 (depending on experience).
Additional pay: Attractive, uncapped commission structure designed to deliver on-target earnings (OTE)
Bonus scheme
Commission pay (uncapped)
Performance bonus
Yearly bonus
Commission details will be shared during the interview process
Benefits:
Other benefits include:
Four weeks' annual leave (plus bank holidays)
Company pension
Flexible schedule
Referral programme
.
Field Sales Representative- London Checkatrade - Where reputation matters We have an exciting Field Sales Representative/ Regional Sales Representative opportunity with multiple locations available. Checkatrade is the go-to marketplace for trades and consumers alike. As a household brand with huge growth plans, our Field Sales teams will be at the forefront of driving our growth through lead generation and targeted sales activity. If you ve got a knack for new business development, love the hunter element of sales, and have a track record to support this, we d love to hear from you! We have career routes available for both experienced Field Sales Reps as well as those looking to pivot their Inside Sales experience into a field based career. Sound good? Get in touch! Location London (central/east) Where do you fit in? Reporting to a Regional Sales Manager, you ll work as part of a field sales team targeting small and medium sized trade businesses within your region. With every trade category represented on our platform, you ll be creating your own leads, using varied channels and your great people skills to establish a rapport and generate interest in Checkatrade Memberships. You ll be proactive and enterprising in your activity, attending conferences, meetings, and industry events to expand your network. This is a fantastic chance to play a key role in a fast growing market leading business. Sound like you? What s in it for you? A business development role selling a household brand that is synonymous with quality and reputation. £30,000 to £34,000 basic DOE, Uncapped commission, car, mileage, and brilliant benefits. These include discounts from a wide range of retailers, a healthcare cash plan, and a scheme to help you buy the latest bikes or tech gadgets. An opportunity to be part of a growing, customer-centric company, that has a great culture and is really going places! Opportunities for progression. With our continued expansion and newly established field and national account sales structure, we ll invest in brilliant people and will support your growth and development. So, if you are new to a field based role, but already in sales, this could be the next step for career progression or a simply a change of direction. We are an equal opportunities employer that is committed to diversity and inclusion in the workplace. What do you need to succeed? Sales Experience! Whether you are fairly new to sales or already an experienced sales professional, we'd love to hear from you! If you ve previously dealt with tradespeople or building merchants, even better! Strong communication and relationship building skills, high integrity, and professionalism. Be confident with IT and have a clean driving licence. Ability to manage your own workload, use your initiative and be driven to hit your targets.
May 01, 2024
Full time
Field Sales Representative- London Checkatrade - Where reputation matters We have an exciting Field Sales Representative/ Regional Sales Representative opportunity with multiple locations available. Checkatrade is the go-to marketplace for trades and consumers alike. As a household brand with huge growth plans, our Field Sales teams will be at the forefront of driving our growth through lead generation and targeted sales activity. If you ve got a knack for new business development, love the hunter element of sales, and have a track record to support this, we d love to hear from you! We have career routes available for both experienced Field Sales Reps as well as those looking to pivot their Inside Sales experience into a field based career. Sound good? Get in touch! Location London (central/east) Where do you fit in? Reporting to a Regional Sales Manager, you ll work as part of a field sales team targeting small and medium sized trade businesses within your region. With every trade category represented on our platform, you ll be creating your own leads, using varied channels and your great people skills to establish a rapport and generate interest in Checkatrade Memberships. You ll be proactive and enterprising in your activity, attending conferences, meetings, and industry events to expand your network. This is a fantastic chance to play a key role in a fast growing market leading business. Sound like you? What s in it for you? A business development role selling a household brand that is synonymous with quality and reputation. £30,000 to £34,000 basic DOE, Uncapped commission, car, mileage, and brilliant benefits. These include discounts from a wide range of retailers, a healthcare cash plan, and a scheme to help you buy the latest bikes or tech gadgets. An opportunity to be part of a growing, customer-centric company, that has a great culture and is really going places! Opportunities for progression. With our continued expansion and newly established field and national account sales structure, we ll invest in brilliant people and will support your growth and development. So, if you are new to a field based role, but already in sales, this could be the next step for career progression or a simply a change of direction. We are an equal opportunities employer that is committed to diversity and inclusion in the workplace. What do you need to succeed? Sales Experience! Whether you are fairly new to sales or already an experienced sales professional, we'd love to hear from you! If you ve previously dealt with tradespeople or building merchants, even better! Strong communication and relationship building skills, high integrity, and professionalism. Be confident with IT and have a clean driving licence. Ability to manage your own workload, use your initiative and be driven to hit your targets.
NB. ALL APPLICANTS MUST ALREADY BE LEGALLY ENTITLED TO WORK IN SOUTH AFRICA. We can look to support your move to work in the UK. The Analytics and Sales program is a unique opportunity to develop a comprehensive understanding of our Bloomberg products and clients in the wider context of the financial markets. Following our comprehensive training program in London, you will apply your knowledge by assisting our clients in the Analytics department. After around 18 months, you move to our sales department in Johannesburg. Analytics - London (Initial period, around 18 months) In our Analytics business, you will provide 24/7 support for Bloomberg Professional Service users all over the world and across multiple industries. Reaching us via our Helpdesk using the 'Instant Bloomberg' chat system, clients access unparalleled customer service where we answer their questions and help them maximize the value of Bloomberg's products. On any given day we respond to over 12,000 queries in more than 15 languages. From educating a portfolio manager on Bloomberg's risk management solutions to helping a trader use our functionality to discover new sources of market liquidity - the variety of problems we solve is immense. Bloomberg is constantly innovating, and Analytics plays a key role in ensuring clients are educated on new products and enhancements by proactively working closely to upskill them through technology and delivering on-site training and seminars. We also work in conjunction with Sales to deliver strategic initiatives, supporting product roll-out and onboarding clients. We want to ensure our clients are making the most of our service and using tools and features that allow them to work smarter. Sales - Johannesburg After 18-24 months, and having successfully completed your training in London, we fly you to Johannesburg, where as a true Bloomberg specialist, you'll join our team of highly motivated, financially-astute relationship and account managers, whose role it is to lead and grow our business across South Africa. In Sales, we are the face of Bloomberg for our clients. Consultative and entrepreneurial, we manage client relationships, whilst striving to continually grow our revenue by identifying new business opportunities. We spend our time with our clients, understanding their business goals and outpacing their expectations. Guided by curiosity and purpose, we work to understand their workflows and present them with the most appropriate solutions across our range of enterprise offerings. We're discovering new business leads by making prospecting calls and networking. We demonstrate how Bloomberg's product offering will help our clients make the best investment/trading/business decisions, making their day to day business smoother and more profitable. What's in it for you? You will start by completing our comprehensive Analytics & Sales training program, covering all aspects of the financial markets: industry principles, market players and asset classes - while teaching you all there is to know about the functionality and analytical tools Bloomberg has to offer! You will join one of our Analytics teams, delivering exceptional customer support to our clients by providing fast and accurate solutions to their queries, while continuing to develop your knowledge through asset class and workflow specialist training. You'll need to have: The legal right to work in South Africa i.e. South Africa passport holder or South Africa national. Unfortunately we are unable to sponsor VISAs for South Africa. The desire and readiness to work and train in London for c.18 months, before being based permanently in South Africa with our sales department in Johannesburg. (As such, you will need to ensure that you are legally entitled to work in in South Africa. We can look to support your move to work in the UK.) A Bachelor's degree (or above) or relevant work experience Ability to multitask and resolve client inquiries while also proactively identifying sustainable workflow solutions for our clients Strong critical-thinking and problem-solving skills Demonstrated interest in the financial markets and the aspiration to work in the financial services industry The desire to learn and adapt quickly in a dynamic training and client facing environment The ability to demonstrate resilience and agility in a fast-paced environment Ambition to pursue a client-facing career, with a strong interest in relationship management and sales Outstanding communication skills (both written and verbal) The ability to start full time in 2024 The ability to occasionally work weekends or on a bank/public/federal holiday (weekday off in lieu) We'd love to see: Experience in South Africa through work or education Previous experience engaging with clients in a relationship management capacity Interest in innovative and emerging technologies or an interest in how technology can enhance workflows and efficiencies We'll trust you to: Act as an advocate for Diversity and Inclusion, truly understanding its importance to our business If this sounds like you: Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at his: Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email (Europe, the Middle East and Africa). Alternatively, you can get support from our disability partner EmployAbility, please contact or
May 01, 2024
Full time
NB. ALL APPLICANTS MUST ALREADY BE LEGALLY ENTITLED TO WORK IN SOUTH AFRICA. We can look to support your move to work in the UK. The Analytics and Sales program is a unique opportunity to develop a comprehensive understanding of our Bloomberg products and clients in the wider context of the financial markets. Following our comprehensive training program in London, you will apply your knowledge by assisting our clients in the Analytics department. After around 18 months, you move to our sales department in Johannesburg. Analytics - London (Initial period, around 18 months) In our Analytics business, you will provide 24/7 support for Bloomberg Professional Service users all over the world and across multiple industries. Reaching us via our Helpdesk using the 'Instant Bloomberg' chat system, clients access unparalleled customer service where we answer their questions and help them maximize the value of Bloomberg's products. On any given day we respond to over 12,000 queries in more than 15 languages. From educating a portfolio manager on Bloomberg's risk management solutions to helping a trader use our functionality to discover new sources of market liquidity - the variety of problems we solve is immense. Bloomberg is constantly innovating, and Analytics plays a key role in ensuring clients are educated on new products and enhancements by proactively working closely to upskill them through technology and delivering on-site training and seminars. We also work in conjunction with Sales to deliver strategic initiatives, supporting product roll-out and onboarding clients. We want to ensure our clients are making the most of our service and using tools and features that allow them to work smarter. Sales - Johannesburg After 18-24 months, and having successfully completed your training in London, we fly you to Johannesburg, where as a true Bloomberg specialist, you'll join our team of highly motivated, financially-astute relationship and account managers, whose role it is to lead and grow our business across South Africa. In Sales, we are the face of Bloomberg for our clients. Consultative and entrepreneurial, we manage client relationships, whilst striving to continually grow our revenue by identifying new business opportunities. We spend our time with our clients, understanding their business goals and outpacing their expectations. Guided by curiosity and purpose, we work to understand their workflows and present them with the most appropriate solutions across our range of enterprise offerings. We're discovering new business leads by making prospecting calls and networking. We demonstrate how Bloomberg's product offering will help our clients make the best investment/trading/business decisions, making their day to day business smoother and more profitable. What's in it for you? You will start by completing our comprehensive Analytics & Sales training program, covering all aspects of the financial markets: industry principles, market players and asset classes - while teaching you all there is to know about the functionality and analytical tools Bloomberg has to offer! You will join one of our Analytics teams, delivering exceptional customer support to our clients by providing fast and accurate solutions to their queries, while continuing to develop your knowledge through asset class and workflow specialist training. You'll need to have: The legal right to work in South Africa i.e. South Africa passport holder or South Africa national. Unfortunately we are unable to sponsor VISAs for South Africa. The desire and readiness to work and train in London for c.18 months, before being based permanently in South Africa with our sales department in Johannesburg. (As such, you will need to ensure that you are legally entitled to work in in South Africa. We can look to support your move to work in the UK.) A Bachelor's degree (or above) or relevant work experience Ability to multitask and resolve client inquiries while also proactively identifying sustainable workflow solutions for our clients Strong critical-thinking and problem-solving skills Demonstrated interest in the financial markets and the aspiration to work in the financial services industry The desire to learn and adapt quickly in a dynamic training and client facing environment The ability to demonstrate resilience and agility in a fast-paced environment Ambition to pursue a client-facing career, with a strong interest in relationship management and sales Outstanding communication skills (both written and verbal) The ability to start full time in 2024 The ability to occasionally work weekends or on a bank/public/federal holiday (weekday off in lieu) We'd love to see: Experience in South Africa through work or education Previous experience engaging with clients in a relationship management capacity Interest in innovative and emerging technologies or an interest in how technology can enhance workflows and efficiencies We'll trust you to: Act as an advocate for Diversity and Inclusion, truly understanding its importance to our business If this sounds like you: Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at his: Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email (Europe, the Middle East and Africa). Alternatively, you can get support from our disability partner EmployAbility, please contact or
We are Bloomberg Enterprise Data - fast paced, innovative and expanding! We partner closely with our clients, taking time to understand their unique businesses and individual data and financial technology (FinTech) needs. Our endless selection of datasets, covering all asset types, with multiple delivery technologies and flexible scheduling enables our clients to get exactly the data they need, when they need it, in the format they prefer. Put simply, our award-winning data powers the capital markets. What is the Real-Time Pricing business at Bloomberg? Bloomberg's real-time pricing business is a market leader in the fixed income universe and is supported by a variety of pricing options available on the Bloomberg Terminal as well as distributed directly to clients. IBVAL Front Office (IBVL) is the newest pricing source built to support real-time trading and the growing adoption of trading automation. IBVAL Front Office uses a machine learning model that ingests trade and quote data sources in near real time to produce high quality pricing and consistent coverage across the liquidity spectrum. This pricing source is distinct from but complementary to Bloomberg's leading evaluated pricing service, BVAL. In addition to supporting IBVAL, there would be responsibilities covering pricing sources like BGN (Bloomberg Generic Pricing), CBBT (Composite Bloomberg Bond Trader), and BMRK (Benchmark) which are all streaming pricing throughout the day. We are known for: Cutting edge pricing methodologies that aid clients in the full investment lifecycle Pricing data provided how and when clients want it Legendary customer support The most respected capital markets firms across the globe are Bloomberg Pricing clients, and we continue to grow annually. The Role: Real-time Pricing Analysts are pricing experts responsible for employing relevant, innovative, and leading-edge valuation models that leverage Bloomberg's in-house analytics to provide high-quality data for the front office, middle office, and operations. We are seeking a pricing specialist with a deep knowledge of the Fixed Income markets, with a focus on GSAC (Governments, Supranationals, Agencies, and Corporates). The team consists of capital market professionals with extensive and varied experiences, including former traders, portfolio managers, and research analysts. We'll trust you to: Support the real time pricing business across product, sales and clients Work closely with the AI modeling team and core engineering team to develop automation processes to ensure the highest quality product can be delivered to clients Work closely with other BVAL team members, Business Development, and Engineering to develop innovative tools to ensure quality and coverage across global markets Partner with Sales in presenting the pricing services to prospective and existing clients Discuss markets, AI pricing models, and pricing questions with colleagues and clients You'll need to have: 5+ years of trading, portfolio management, securities valuations or research experience within cash bond universe in capital markets for either a buyside or sellside firm or vendor Demonstrated experience in technology solutions that support fixed income workflows across front, middle and or back office as well as experience learning and navigating complex systems, including databases and analytical models Proven proficiency in Python, Microsoft Excel, VBA, SQL, and data modeling Shown ability to articulate complex valuation models in a clear and concise manner with internal and external constituents We'd love to see: Client facing experience in a sales, account management or Go-To-Market role Experience in Agile or Kanban environments Experience with digital distribution technologies Please note we use years of experience as a guide, but we will certainly consider applications from all candidates who are able to demonstrate the skills vital for the role. If this sounds like you, please apply! If this sounds like you: Apply if you think we're a good match! We'll get in touch with you to let you know what the next steps are.Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email . Alternatively, you can get support from our disability partner EmployAbility, please contact or
May 01, 2024
Full time
We are Bloomberg Enterprise Data - fast paced, innovative and expanding! We partner closely with our clients, taking time to understand their unique businesses and individual data and financial technology (FinTech) needs. Our endless selection of datasets, covering all asset types, with multiple delivery technologies and flexible scheduling enables our clients to get exactly the data they need, when they need it, in the format they prefer. Put simply, our award-winning data powers the capital markets. What is the Real-Time Pricing business at Bloomberg? Bloomberg's real-time pricing business is a market leader in the fixed income universe and is supported by a variety of pricing options available on the Bloomberg Terminal as well as distributed directly to clients. IBVAL Front Office (IBVL) is the newest pricing source built to support real-time trading and the growing adoption of trading automation. IBVAL Front Office uses a machine learning model that ingests trade and quote data sources in near real time to produce high quality pricing and consistent coverage across the liquidity spectrum. This pricing source is distinct from but complementary to Bloomberg's leading evaluated pricing service, BVAL. In addition to supporting IBVAL, there would be responsibilities covering pricing sources like BGN (Bloomberg Generic Pricing), CBBT (Composite Bloomberg Bond Trader), and BMRK (Benchmark) which are all streaming pricing throughout the day. We are known for: Cutting edge pricing methodologies that aid clients in the full investment lifecycle Pricing data provided how and when clients want it Legendary customer support The most respected capital markets firms across the globe are Bloomberg Pricing clients, and we continue to grow annually. The Role: Real-time Pricing Analysts are pricing experts responsible for employing relevant, innovative, and leading-edge valuation models that leverage Bloomberg's in-house analytics to provide high-quality data for the front office, middle office, and operations. We are seeking a pricing specialist with a deep knowledge of the Fixed Income markets, with a focus on GSAC (Governments, Supranationals, Agencies, and Corporates). The team consists of capital market professionals with extensive and varied experiences, including former traders, portfolio managers, and research analysts. We'll trust you to: Support the real time pricing business across product, sales and clients Work closely with the AI modeling team and core engineering team to develop automation processes to ensure the highest quality product can be delivered to clients Work closely with other BVAL team members, Business Development, and Engineering to develop innovative tools to ensure quality and coverage across global markets Partner with Sales in presenting the pricing services to prospective and existing clients Discuss markets, AI pricing models, and pricing questions with colleagues and clients You'll need to have: 5+ years of trading, portfolio management, securities valuations or research experience within cash bond universe in capital markets for either a buyside or sellside firm or vendor Demonstrated experience in technology solutions that support fixed income workflows across front, middle and or back office as well as experience learning and navigating complex systems, including databases and analytical models Proven proficiency in Python, Microsoft Excel, VBA, SQL, and data modeling Shown ability to articulate complex valuation models in a clear and concise manner with internal and external constituents We'd love to see: Client facing experience in a sales, account management or Go-To-Market role Experience in Agile or Kanban environments Experience with digital distribution technologies Please note we use years of experience as a guide, but we will certainly consider applications from all candidates who are able to demonstrate the skills vital for the role. If this sounds like you, please apply! If this sounds like you: Apply if you think we're a good match! We'll get in touch with you to let you know what the next steps are.Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email . Alternatively, you can get support from our disability partner EmployAbility, please contact or
Customer Services Technology Administrator 12 month initial contract Rate: £17.39/hr Umbrella (inside IR35) Solihull (hybrid working: 3 days per week on site minimum) As a Customer Services Technology Administrator, you will support various Customer Service and Portfolio managers through developing automation processes in Oracle and Salesforce to support the overall customer services management, accounts receivable management and end of lease term efforts. In your first week in this Customer Services Technology Administrator role, you can expect to: Identify and gather requirements from users and stakeholders, supporting with projects Support the workload for the team and become a small project owner for the automated systems Manage Salesforce configuration changes, including flow, fields, page layouts, record types, custom settings, dashboards, and reports Perform user training and create training materials. Help users with support tickets, following through to resolution. Manage and manipulate data using Excel spreadsheets, generating reports and analysing data as required. To apply for this Customer Services Technology Administrator role, your soft skills, expertise and experience should include: Data analysis skills Hands-on administration experience Collaborative attitude with the ability to focus on team projects Good presentation skills to present findings Strong communication and time management skills - ability to liaise with users and enjoy learning new business processes to translate them into technical solutions Salesforce product knowledge & use of Power BI (desirable) Microsoft packages basic skills, intermediate Excel experience An understanding of banking applications to implement best practices for Direct Debits Please reach out to our friendly and welcoming team today to apply and register your interest for this contract hybrid Customer Services Technology Administrator position. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
May 01, 2024
Full time
Customer Services Technology Administrator 12 month initial contract Rate: £17.39/hr Umbrella (inside IR35) Solihull (hybrid working: 3 days per week on site minimum) As a Customer Services Technology Administrator, you will support various Customer Service and Portfolio managers through developing automation processes in Oracle and Salesforce to support the overall customer services management, accounts receivable management and end of lease term efforts. In your first week in this Customer Services Technology Administrator role, you can expect to: Identify and gather requirements from users and stakeholders, supporting with projects Support the workload for the team and become a small project owner for the automated systems Manage Salesforce configuration changes, including flow, fields, page layouts, record types, custom settings, dashboards, and reports Perform user training and create training materials. Help users with support tickets, following through to resolution. Manage and manipulate data using Excel spreadsheets, generating reports and analysing data as required. To apply for this Customer Services Technology Administrator role, your soft skills, expertise and experience should include: Data analysis skills Hands-on administration experience Collaborative attitude with the ability to focus on team projects Good presentation skills to present findings Strong communication and time management skills - ability to liaise with users and enjoy learning new business processes to translate them into technical solutions Salesforce product knowledge & use of Power BI (desirable) Microsoft packages basic skills, intermediate Excel experience An understanding of banking applications to implement best practices for Direct Debits Please reach out to our friendly and welcoming team today to apply and register your interest for this contract hybrid Customer Services Technology Administrator position. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Our client is an expanding design business that has recently won several new long term contracts. On the back of this, we're recruiting a Systems Engineer with a complex engineering projects background to be responsible for full system life cycles from defining customer requirements, developing System Specifications, identifying and demonstrating relevant industry standards through to reliability, availability, and maintenance, safety and system disposal. You'll be given the autonomy to progress projects as you see fit managing through a matrix system several design engineers. To suit this role you need to have experience in a tightly regulated industry with exacting regulatory standards (aviation, rail, defence, nuclear, etc.)Systems Engineer - Responsibilities and Stakeholders - Project Manager, Defence, Rail, Automotive, Nuclear, Aerospace Sales and Business Development (and Customer) - to correctly and fully define customer requirements and expectations. Project Management - to provide accurate and timely information to support PM activities. Software Team - to ensure a full and accurate two-way flow of information for specification, testing, integration and validation of the software elements of a system. Hardware Team - to ensure a full and accurate two-way flow of information for specification, testing, integration and validation of the hardware elements of a system. Systems Lead Engineer - to take direction from and provide support to Systems Lead to provide full and timely information as required. System Team to work as part of a larger team in progressing projects, assessing information, receiving guidance and providing constructive feedback to junior members. Product Safety Team - to ensure that Product Safety (and hence Product Acceptance) requirements are fully understood and integrated into requirements, costs and plans. Operations Team - to ensure suitable two-way communication with Ops Team to establish cost estimates, manufacturing processes and other relevant requirements to accurately define the System.Systems Engineer - Skills and Abilities - Project Manager, Defence, Rail, Automotive, Nuclear, Aerospace An engineering qualification. Experience in a project management or systems engineering role within a highly regulated industry (rail; automotive; defence; aerospace; nuclear). An ability to take a top-down approach to systems design taking account of various methodologies. Inter-personal skills, in particular, the ability to work with staff and customers at all levels and generate positive, open relationships.Systems Engineer, Project Manager, Defence, Rail, Automotive, Nuclear, AerospaceIf this role could appeal please do apply now!
May 01, 2024
Full time
Our client is an expanding design business that has recently won several new long term contracts. On the back of this, we're recruiting a Systems Engineer with a complex engineering projects background to be responsible for full system life cycles from defining customer requirements, developing System Specifications, identifying and demonstrating relevant industry standards through to reliability, availability, and maintenance, safety and system disposal. You'll be given the autonomy to progress projects as you see fit managing through a matrix system several design engineers. To suit this role you need to have experience in a tightly regulated industry with exacting regulatory standards (aviation, rail, defence, nuclear, etc.)Systems Engineer - Responsibilities and Stakeholders - Project Manager, Defence, Rail, Automotive, Nuclear, Aerospace Sales and Business Development (and Customer) - to correctly and fully define customer requirements and expectations. Project Management - to provide accurate and timely information to support PM activities. Software Team - to ensure a full and accurate two-way flow of information for specification, testing, integration and validation of the software elements of a system. Hardware Team - to ensure a full and accurate two-way flow of information for specification, testing, integration and validation of the hardware elements of a system. Systems Lead Engineer - to take direction from and provide support to Systems Lead to provide full and timely information as required. System Team to work as part of a larger team in progressing projects, assessing information, receiving guidance and providing constructive feedback to junior members. Product Safety Team - to ensure that Product Safety (and hence Product Acceptance) requirements are fully understood and integrated into requirements, costs and plans. Operations Team - to ensure suitable two-way communication with Ops Team to establish cost estimates, manufacturing processes and other relevant requirements to accurately define the System.Systems Engineer - Skills and Abilities - Project Manager, Defence, Rail, Automotive, Nuclear, Aerospace An engineering qualification. Experience in a project management or systems engineering role within a highly regulated industry (rail; automotive; defence; aerospace; nuclear). An ability to take a top-down approach to systems design taking account of various methodologies. Inter-personal skills, in particular, the ability to work with staff and customers at all levels and generate positive, open relationships.Systems Engineer, Project Manager, Defence, Rail, Automotive, Nuclear, AerospaceIf this role could appeal please do apply now!
Think Specialist Recruitment are delighted to be working with a fantastic company based within the Radlett area. This market leader in their field have an exciting opportunity for the right candidate to join their team. This position would suit someone who has worked within a customer service environment, this position will be assisting with technical faults so some interest in the technical world will be helpful. This is working within a team of 10 people, this person will need to be a strong team player, as well as happy to commute to the office. Hours - Monday - Friday - 37.5 hours a weekThis working pattern varies between:08:00 - 16:309:00 - 17:3010:00 - 18:30 Some of the duties will include: Answering the calls and accurately logging all contact onto the system Progressing cases until resolution, making sure the customer is always kept up to date Logging all bugs, requirements and issues Escalating customer cases to the Manager where necessary Liaising with technical staff to ascertain the best way to solve issues Liaising with colleagues and customers to provide a professional service Fault finding to resolution Offer advice to customers on new features to create more sales opportunities Update IT systems as necessary to maintain a contact database The suitable candidate: Good problem-solving skills Organised and methodical approach Good ability with Microsoft products Good customer and communication skills. A polite, empathetic and helpful manner. Ability to proficiently and accurately use a PC and Windows Ability to deal with customers, handling them in a professional manner. Good team player Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
May 01, 2024
Full time
Think Specialist Recruitment are delighted to be working with a fantastic company based within the Radlett area. This market leader in their field have an exciting opportunity for the right candidate to join their team. This position would suit someone who has worked within a customer service environment, this position will be assisting with technical faults so some interest in the technical world will be helpful. This is working within a team of 10 people, this person will need to be a strong team player, as well as happy to commute to the office. Hours - Monday - Friday - 37.5 hours a weekThis working pattern varies between:08:00 - 16:309:00 - 17:3010:00 - 18:30 Some of the duties will include: Answering the calls and accurately logging all contact onto the system Progressing cases until resolution, making sure the customer is always kept up to date Logging all bugs, requirements and issues Escalating customer cases to the Manager where necessary Liaising with technical staff to ascertain the best way to solve issues Liaising with colleagues and customers to provide a professional service Fault finding to resolution Offer advice to customers on new features to create more sales opportunities Update IT systems as necessary to maintain a contact database The suitable candidate: Good problem-solving skills Organised and methodical approach Good ability with Microsoft products Good customer and communication skills. A polite, empathetic and helpful manner. Ability to proficiently and accurately use a PC and Windows Ability to deal with customers, handling them in a professional manner. Good team player Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Description Role Responsibilities The role of Senior Technical Consultant within CDW Professional Services is to consult, design, plan and implement complex technical projects. To work closely with the Principal Technical Consultants and other technical teams. The Senior Technical Consultant will also support the Sales and Solutions teams to provide the technical expertise required to close sales opportunities and propose the current plan to better serve our customers. This will typically involve technical presentations, solution demonstrations, solution design/configuration, proposals, bid response documentation, Statement of Work creation, HLD and LLD documentation. Be eligible for Security Clearance and adhere to CDW policies and GDPR Best practices. Typical Deliverables for the Role Be an expert in the required Technologies for your section. Create and deliver technical presentations, solution demonstrations, solution design/configuration, and proposal development. In depth knowledge of multiple technologies is a must. Acts as a mentor and technical escalation point in all areas where they are considered a subject matter expert, providing expert-level knowledge and peer-level review in respect of issue resolution, standards, design, best practice, delivering quality and reference target architectures. Working closely with Account Managers, Project Managers, Solution Architects, Customers, and other parts of the business as required. Design and Deliver implementation services across a wide range of clients, technologies, and requirements. Creation of technical documentation Low Level Designs High Level Designs Diagrams, BoM Statement of Works (SoW) Design, implementation, migration and testing of technical solutions. Creation and presentation of customer facing documentation. Involvement and running of project design workshops. Renew/upgrade required certifications. Works with clients on assigned projects to identify commercially viable, technical, solutions to business problems and streamlining of business process. On behalf of a client and CDW, takes responsibility for ensuring that assigned projects are executed and completed within agreed time, quality, scope and costs parameters and that an appropriate level of governance is applied to maintain and manage risks, changes and issues. Accountable as a lead technical role in one or more projects on which they are assigned, ensuring that solutions are adequately captured in a Statement of Work or Project Initiation Document, analysed, designed, and delivered to recognised industry or CDW best practices. Manages one or more teams of consultants assigned to projects, for the duration of a project. To assist in the design of Proof-of-Concept scenarios, Type Approval activities in the CDW labs and for a client's needs To help in the creation of test type documentation and test scenarios. Ensures personal objectives and set KPI targets are met or exceeded. Proactively questions and evaluates existing systems, standards, documentation, and procedures and makes recommendations for improvement. Accountable for embracing and enhancing CDW's brand, and that of Operations and Professional Services, inside and outside of CDW. Certifications Essential Skills Cisco/route/switch Palo Alto Fortinet Cisco Firepower / ASA Cisco ISE F5 Checkpoint Essential Certifications CCNP Security CCNP Enterprise Fortinet NSE4,5,6 Palo Alto PCNSA Checkpoint CCSA Desirable Skills HPE/Aruba VMWare NSX Cisco SDA Cisco ACI SDWAN Checkpoint firewalls Juniper Desirable Certifications CCIE CCNP Enterprise Palo Alto PCNSE Fortinet NSE7 Checkpoint CCSE Knowledge & Experience Holds, maintains, and continues to develop industry-recognised expert-level technical relevance through prior experience from being involved in delivering complex projects, appropriate vendor certifications, technical training in core and associated skills (multi-skilled), vendor relationships, industry awareness and attendance / participation in trade/vendor events. Can continually demonstrate exceptional skills in time-management, planning, sales and all types of communication. Has proven extensive commercial awareness, able to protect the interests of CDW in all aspects of professional services delivery. Is able to continually demonstrate comprehensive knowledge and experience of technical infrastructure hardware, software and solutions, as well as extensive expert-level technical experience in one or more relevant fields. Is able to continually demonstrate delivery of quality and consistency whilst delivering excellence and at the same time continuing to strive for improvement. Prior experience working in an IT Services organisation, IT channel, or value-added reseller. Core Values Ensures knowledge, skills, creativity, integrity, and judgement is applied to deliver innovative, effective, efficient services and solutions of excellent quality to clients and co-workers. Creates and maintains a culture for listening, understanding, and responding flexibly to clients, co-workers, and suppliers so that every contact is a personalised and positive experience. Continually demonstrates initiative, always giving their best, and confident to lead and make decisions, improve their effectiveness, and help others do the same, acknowledging and assuming responsibility for their own actions, products, decisions, and policies. Is responsible for remaining relevant to the needs of CDW's clients, co-workers, Professional Services and CDW and proactively seeks out training, shadowing, mentoring and other relevant learning and development opportunities to ensure that this continues to be the case. Strives to build meaningful, transparent, collaborative, and long-term relationships with our clients, suppliers, and co-workers where these are constructed to deliver mutually beneficial outcomes. Responsible for the delivery of quality and consistency in all that they do and aim to get this right first time, every time. Aims to deliver excellence and strive for continuous improvement by questioning everything and responding vigorously to change when needed. Dedicated to satisfying clients and co-workers requests in a responsive and professional manner, by listening to these requests, understanding them and striving to consistently exceed their needs and expectations. Personal Attributes Highly enthusiastic and motivated to achieve commercial, CDW, departmental, team and personal goals and targets. Leadership qualities with excellent verbal and written communications Able to motivate technically and professionally , mentor, coach and nurture others. Positive attitude and influence on others Methodical and quality-minded with a right-first time approach to all work. Understands how to balance time, cost, and quality to ensure successful outcomes for clients and CDW. Passionate, professional, with a 'can-do' attitude always Able to evaluate information quickly, identify key issues and formulate conclusions based on sound practical judgement & experience. Able to build productive working relationships with various personnel within the team and across the teams based on respect and good rapport. Communicates honestly, openly, and consistently showing attention to detail and remaining calm and patient when under pressure. Ability to recognise when to request support. Works on own initiative, or as a team, towards agreed common goals. Excellent organisational and technical team leadership skills. Excellent communication and presentation skills. Open, honest, and approachable always ; socially comfortable interacting at all levels within internal and external organisations. Flexible about working hours and work locations; prepared to travel.
May 01, 2024
Full time
Description Role Responsibilities The role of Senior Technical Consultant within CDW Professional Services is to consult, design, plan and implement complex technical projects. To work closely with the Principal Technical Consultants and other technical teams. The Senior Technical Consultant will also support the Sales and Solutions teams to provide the technical expertise required to close sales opportunities and propose the current plan to better serve our customers. This will typically involve technical presentations, solution demonstrations, solution design/configuration, proposals, bid response documentation, Statement of Work creation, HLD and LLD documentation. Be eligible for Security Clearance and adhere to CDW policies and GDPR Best practices. Typical Deliverables for the Role Be an expert in the required Technologies for your section. Create and deliver technical presentations, solution demonstrations, solution design/configuration, and proposal development. In depth knowledge of multiple technologies is a must. Acts as a mentor and technical escalation point in all areas where they are considered a subject matter expert, providing expert-level knowledge and peer-level review in respect of issue resolution, standards, design, best practice, delivering quality and reference target architectures. Working closely with Account Managers, Project Managers, Solution Architects, Customers, and other parts of the business as required. Design and Deliver implementation services across a wide range of clients, technologies, and requirements. Creation of technical documentation Low Level Designs High Level Designs Diagrams, BoM Statement of Works (SoW) Design, implementation, migration and testing of technical solutions. Creation and presentation of customer facing documentation. Involvement and running of project design workshops. Renew/upgrade required certifications. Works with clients on assigned projects to identify commercially viable, technical, solutions to business problems and streamlining of business process. On behalf of a client and CDW, takes responsibility for ensuring that assigned projects are executed and completed within agreed time, quality, scope and costs parameters and that an appropriate level of governance is applied to maintain and manage risks, changes and issues. Accountable as a lead technical role in one or more projects on which they are assigned, ensuring that solutions are adequately captured in a Statement of Work or Project Initiation Document, analysed, designed, and delivered to recognised industry or CDW best practices. Manages one or more teams of consultants assigned to projects, for the duration of a project. To assist in the design of Proof-of-Concept scenarios, Type Approval activities in the CDW labs and for a client's needs To help in the creation of test type documentation and test scenarios. Ensures personal objectives and set KPI targets are met or exceeded. Proactively questions and evaluates existing systems, standards, documentation, and procedures and makes recommendations for improvement. Accountable for embracing and enhancing CDW's brand, and that of Operations and Professional Services, inside and outside of CDW. Certifications Essential Skills Cisco/route/switch Palo Alto Fortinet Cisco Firepower / ASA Cisco ISE F5 Checkpoint Essential Certifications CCNP Security CCNP Enterprise Fortinet NSE4,5,6 Palo Alto PCNSA Checkpoint CCSA Desirable Skills HPE/Aruba VMWare NSX Cisco SDA Cisco ACI SDWAN Checkpoint firewalls Juniper Desirable Certifications CCIE CCNP Enterprise Palo Alto PCNSE Fortinet NSE7 Checkpoint CCSE Knowledge & Experience Holds, maintains, and continues to develop industry-recognised expert-level technical relevance through prior experience from being involved in delivering complex projects, appropriate vendor certifications, technical training in core and associated skills (multi-skilled), vendor relationships, industry awareness and attendance / participation in trade/vendor events. Can continually demonstrate exceptional skills in time-management, planning, sales and all types of communication. Has proven extensive commercial awareness, able to protect the interests of CDW in all aspects of professional services delivery. Is able to continually demonstrate comprehensive knowledge and experience of technical infrastructure hardware, software and solutions, as well as extensive expert-level technical experience in one or more relevant fields. Is able to continually demonstrate delivery of quality and consistency whilst delivering excellence and at the same time continuing to strive for improvement. Prior experience working in an IT Services organisation, IT channel, or value-added reseller. Core Values Ensures knowledge, skills, creativity, integrity, and judgement is applied to deliver innovative, effective, efficient services and solutions of excellent quality to clients and co-workers. Creates and maintains a culture for listening, understanding, and responding flexibly to clients, co-workers, and suppliers so that every contact is a personalised and positive experience. Continually demonstrates initiative, always giving their best, and confident to lead and make decisions, improve their effectiveness, and help others do the same, acknowledging and assuming responsibility for their own actions, products, decisions, and policies. Is responsible for remaining relevant to the needs of CDW's clients, co-workers, Professional Services and CDW and proactively seeks out training, shadowing, mentoring and other relevant learning and development opportunities to ensure that this continues to be the case. Strives to build meaningful, transparent, collaborative, and long-term relationships with our clients, suppliers, and co-workers where these are constructed to deliver mutually beneficial outcomes. Responsible for the delivery of quality and consistency in all that they do and aim to get this right first time, every time. Aims to deliver excellence and strive for continuous improvement by questioning everything and responding vigorously to change when needed. Dedicated to satisfying clients and co-workers requests in a responsive and professional manner, by listening to these requests, understanding them and striving to consistently exceed their needs and expectations. Personal Attributes Highly enthusiastic and motivated to achieve commercial, CDW, departmental, team and personal goals and targets. Leadership qualities with excellent verbal and written communications Able to motivate technically and professionally , mentor, coach and nurture others. Positive attitude and influence on others Methodical and quality-minded with a right-first time approach to all work. Understands how to balance time, cost, and quality to ensure successful outcomes for clients and CDW. Passionate, professional, with a 'can-do' attitude always Able to evaluate information quickly, identify key issues and formulate conclusions based on sound practical judgement & experience. Able to build productive working relationships with various personnel within the team and across the teams based on respect and good rapport. Communicates honestly, openly, and consistently showing attention to detail and remaining calm and patient when under pressure. Ability to recognise when to request support. Works on own initiative, or as a team, towards agreed common goals. Excellent organisational and technical team leadership skills. Excellent communication and presentation skills. Open, honest, and approachable always ; socially comfortable interacting at all levels within internal and external organisations. Flexible about working hours and work locations; prepared to travel.
Description A passion for Modern Workspace is key, and the ability to demonstrate an in-depth knowledge of Apple and the surrounding ecosystem, trends, solutions and Managed Services available to help organisations deliver on their technology and business outcomes. CDW's Modern Workspace Practice consists of a group of highly skilled Solution Architects and Specialists. This role of a Senior Solution Architect supporting the Apple Practice is to: Provide our diverse range of customers with impartial, industry-leading advice and expertise to help them select the right solutions to drive improve d technology maturity, deliver new services securely and realise real value through business outcomes. Support the Sales teams in breaking into high-value new accounts, demonstrating the experience, expertise and strength of opinion that proves credibility. Work in close partnership with the internal CDW Sales and Specialist teams to identify new opportunities whilst driving proactive development of converged pipe/funnel. Lead presales opportunities from inception through to handover into delivery . Support the development of the team and the wider department by contributing to team projects as well as helping team members with customer engagements and mentoring to help them achieve their own goals and career aspirations . Act as a thought leader and Input in to CDW's technology go-to-market message, driving and promoting our opinion, breadth of capability and experiences to internal teams, customers and partners KEY RESPONSIBILITIES Customer Opportunities - Work with customers, salespeople and B usiness Development Managers to qualify opportunities, understand business and technical requirements to design the most appropriate solutions whilst maintaining accurate and up-to-date information within CDW's CRM system to support sales forecasting and pipeline management. Documentation - Produce high quality documentation from solution designs and request for pr oposal ( RFP ) responses to total cost ownership ( TCO ) models, business cases, high level designs ( HLD 's) and statement of works ( SoWs ) Upsell - Identify potential to expand opportunities where possible and engage and coordinate resources from other teams to support . Handover - Support the smooth handover of projects into the delivery teams and acting as an escalation point during their life and transition into service . CDW Evangelist - driving and evangelising CDW capabilities to our customer base in a credible, approachable and relatable way. Differentiating CDW through its productised services, consulting capability and security expertise . SME Evangelist - Explain and evangelise the features, benefits and technical specifications of your subject matter and adjacent technologies, solutions, and services to internal and external audiences . Internal Collaboration - Build and develop strong relationships across the business, including with Sales, Professional Services, Managed Services and the wider presales community to draw upon as the need arises. Support the documentation and adoption of agreed standards and practices within our deployments and work to ensure a high-quality engagement for every customer . Go-To-Market Development - Work with the team, the Practice Lead, Office of the CTO and key stakeholders to continually assess technology trends and our solutions portfolio and supporting the creation, launch, marketing and ongoing development of new propositions. Repeatable Solutions - Support making what we do more repeatable, more profitable and less risky by helping to identify and build standardised offerings, boilerplate content and packaged services. Partner Engagement - Cultivate strong relationships with CDW's partner community to stay up to date with offerings and roadmaps and leverage this knowledge as an agnostic advisor to customers . Sales Enablement - Assist CDW s ell e rs with technical guidance on a variety of products and solutions across a range of customer sizes and types and evangelise the team's capabilities . Customer Retention - Act as a trusted adviser to key customers through building knowledge of their environments . Accreditation - Attain and maintain the highest level of relevant accreditations in key areas as required . External Brand - Use social media and other means of effective communication for self-marketing, raising awareness and profile . QUALIFICATIONS, SKILLS AND EXPERIENCE An experienced individual in Apple within a technical pre- sales capacity or similar role with experience in designing complex solutions for a range and size of customers, within different verticals. A great understanding of the Apple market and key areas, including Devices, Device Management and Application Frameworks Demonstrable customer outcome experience in JAMF and Intune Previous experience in a channel presales role or similar including leveraging partner resources, incentives and teams during presales engagements. Experience selling both professional and managed services. ESSENTIAL ATTRIBUTES Self-driven and self-motivated Ability to lead customers and articulate a cloud journey that delivers tangible benefit quickly whilst maximising the scope and potential of an engagement. Commercial acumen with an awareness of the financial implications of design decisions across Capex and Opex budgets and how they affect TCO and return on investment ( ROI ) . Experience and ability to develop and build relationships with a range of stakeholders, including C-suite . A demonstrable track record of getting stuff done whilst managing competing pressures and deadlines whilst retaining an eye for detail and quality . A passion for technology and its ability to have a positive impact on business . Quality focused with excellent attention to detail producing high quality documentation from solution designs and RFP responses to TCO models, business cases, HLDs and SoWs CUSTOMER FOCUS AND WAYS OF WORKING Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role . Each coworker has a responsibility to ask questions when they are unsure of CDW's values, standards and policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies . Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW's commitment to excellent client service and continual improvement. Co-workers must report any customer problems, feedback, service outages, and service improvement suggestions to management. Each coworker is required to follow CDW's policies relating to Information Security and Data protection, specifically to: Protect all information assets from unauthorised access, disclosure, modification, destruction & interference Treat the security of all information assets according to their designated information security classification Ensure that they only access information assets that they are authorised to do so Adhere to the procedure for reporting any security weakness or event Commit to, and participate in, personal development of information security awareness & knowledge Comply with all laws and contractual obligations regarding the protection of data
May 01, 2024
Full time
Description A passion for Modern Workspace is key, and the ability to demonstrate an in-depth knowledge of Apple and the surrounding ecosystem, trends, solutions and Managed Services available to help organisations deliver on their technology and business outcomes. CDW's Modern Workspace Practice consists of a group of highly skilled Solution Architects and Specialists. This role of a Senior Solution Architect supporting the Apple Practice is to: Provide our diverse range of customers with impartial, industry-leading advice and expertise to help them select the right solutions to drive improve d technology maturity, deliver new services securely and realise real value through business outcomes. Support the Sales teams in breaking into high-value new accounts, demonstrating the experience, expertise and strength of opinion that proves credibility. Work in close partnership with the internal CDW Sales and Specialist teams to identify new opportunities whilst driving proactive development of converged pipe/funnel. Lead presales opportunities from inception through to handover into delivery . Support the development of the team and the wider department by contributing to team projects as well as helping team members with customer engagements and mentoring to help them achieve their own goals and career aspirations . Act as a thought leader and Input in to CDW's technology go-to-market message, driving and promoting our opinion, breadth of capability and experiences to internal teams, customers and partners KEY RESPONSIBILITIES Customer Opportunities - Work with customers, salespeople and B usiness Development Managers to qualify opportunities, understand business and technical requirements to design the most appropriate solutions whilst maintaining accurate and up-to-date information within CDW's CRM system to support sales forecasting and pipeline management. Documentation - Produce high quality documentation from solution designs and request for pr oposal ( RFP ) responses to total cost ownership ( TCO ) models, business cases, high level designs ( HLD 's) and statement of works ( SoWs ) Upsell - Identify potential to expand opportunities where possible and engage and coordinate resources from other teams to support . Handover - Support the smooth handover of projects into the delivery teams and acting as an escalation point during their life and transition into service . CDW Evangelist - driving and evangelising CDW capabilities to our customer base in a credible, approachable and relatable way. Differentiating CDW through its productised services, consulting capability and security expertise . SME Evangelist - Explain and evangelise the features, benefits and technical specifications of your subject matter and adjacent technologies, solutions, and services to internal and external audiences . Internal Collaboration - Build and develop strong relationships across the business, including with Sales, Professional Services, Managed Services and the wider presales community to draw upon as the need arises. Support the documentation and adoption of agreed standards and practices within our deployments and work to ensure a high-quality engagement for every customer . Go-To-Market Development - Work with the team, the Practice Lead, Office of the CTO and key stakeholders to continually assess technology trends and our solutions portfolio and supporting the creation, launch, marketing and ongoing development of new propositions. Repeatable Solutions - Support making what we do more repeatable, more profitable and less risky by helping to identify and build standardised offerings, boilerplate content and packaged services. Partner Engagement - Cultivate strong relationships with CDW's partner community to stay up to date with offerings and roadmaps and leverage this knowledge as an agnostic advisor to customers . Sales Enablement - Assist CDW s ell e rs with technical guidance on a variety of products and solutions across a range of customer sizes and types and evangelise the team's capabilities . Customer Retention - Act as a trusted adviser to key customers through building knowledge of their environments . Accreditation - Attain and maintain the highest level of relevant accreditations in key areas as required . External Brand - Use social media and other means of effective communication for self-marketing, raising awareness and profile . QUALIFICATIONS, SKILLS AND EXPERIENCE An experienced individual in Apple within a technical pre- sales capacity or similar role with experience in designing complex solutions for a range and size of customers, within different verticals. A great understanding of the Apple market and key areas, including Devices, Device Management and Application Frameworks Demonstrable customer outcome experience in JAMF and Intune Previous experience in a channel presales role or similar including leveraging partner resources, incentives and teams during presales engagements. Experience selling both professional and managed services. ESSENTIAL ATTRIBUTES Self-driven and self-motivated Ability to lead customers and articulate a cloud journey that delivers tangible benefit quickly whilst maximising the scope and potential of an engagement. Commercial acumen with an awareness of the financial implications of design decisions across Capex and Opex budgets and how they affect TCO and return on investment ( ROI ) . Experience and ability to develop and build relationships with a range of stakeholders, including C-suite . A demonstrable track record of getting stuff done whilst managing competing pressures and deadlines whilst retaining an eye for detail and quality . A passion for technology and its ability to have a positive impact on business . Quality focused with excellent attention to detail producing high quality documentation from solution designs and RFP responses to TCO models, business cases, HLDs and SoWs CUSTOMER FOCUS AND WAYS OF WORKING Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role . Each coworker has a responsibility to ask questions when they are unsure of CDW's values, standards and policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies . Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW's commitment to excellent client service and continual improvement. Co-workers must report any customer problems, feedback, service outages, and service improvement suggestions to management. Each coworker is required to follow CDW's policies relating to Information Security and Data protection, specifically to: Protect all information assets from unauthorised access, disclosure, modification, destruction & interference Treat the security of all information assets according to their designated information security classification Ensure that they only access information assets that they are authorised to do so Adhere to the procedure for reporting any security weakness or event Commit to, and participate in, personal development of information security awareness & knowledge Comply with all laws and contractual obligations regarding the protection of data
About the role The IS Manager - Web is a senior role in the Booker IS team that is responsible for delivering effective, secure and efficient digital systems to help improve customer satisfaction and cash profit. Booker.co.uk is the fastest growing business to business wholesale website in the UK, and takes customer orders that account for c.30% of Booker Group's sales. The IS Web team look after all infrastructure and application software that run the Booker Group web sites & apps, including the Booker.co.uk our B2B commerce web site, and also the content only consumer facing web sites operated for various divisions and brands within the Booker Group. The IS team work closely with the Booker Digital team to ensure the systems deliver a seamless end user online experience to our customers. Role Responsibility The role is accountable for the delivery of all projects for our digital systems, ensuring that projects delivering new features on the Booker web sites and apps are delivered on time and to a high standard. The role directly handles the internal web project team, our external engineering teams who carry out software development, and will collaborate closely with the external service providers who provide infrastructure and software technical support. You will need 5 years' experience of managing teams that build and run multiple B2B or B2C websites. Good understanding of running enterprise scale commerce websites supporting a high-volume transactional business. Drive to succeed and deliver projects, and to transition smoothly into ongoing service management. Excellent team management skills, ensuring any barriers to success are removed and the demands on your team are clear and commitments are met. Ability to build consensus within the development and support teams to ensure the right solutions are delivered, to the right quality, tracking progress and ensuring they are delivered at pace. Solid technical background in software development, project management and support provision. Desire to learn, contribute and drive progress by implementing standard process improvements in a customer focussed environment. Strong business process design skills and the ability to translate into technical solutions. Excellence in building positive relationships with business partners. Good written and verbal communication skills, being able to communicate effectively and efficiently taking into account the nature of the audience. Good technical documentation skills, reviewing/ writing user documentation with development teams and specialists. Good problem solving and analysis skills. Commercial competence and Know How. Shown 'hands on' track record of delivering digital solutions within a pressurised environment. Excellent technical project management background with successful delivery of change programs to time, quality and budget. Good understanding of IT security and data privacy standards. Strong people management skills, with demonstrable ability to recruit and establish teams, and effectively lead their capability and performance. Consistent track record of building strong working relationships with external development teams. Designing and building systems for scalability, availability and performance, testing everything and trying to automate everything. Consistent delivery of results. Whats in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family. A great holiday package About The Company Be part of something special. Join our team at Booker. Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers. Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require. Wherever you join us, you'll be part of an organisation that will help your career to keep moving forward. Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco
May 01, 2024
Full time
About the role The IS Manager - Web is a senior role in the Booker IS team that is responsible for delivering effective, secure and efficient digital systems to help improve customer satisfaction and cash profit. Booker.co.uk is the fastest growing business to business wholesale website in the UK, and takes customer orders that account for c.30% of Booker Group's sales. The IS Web team look after all infrastructure and application software that run the Booker Group web sites & apps, including the Booker.co.uk our B2B commerce web site, and also the content only consumer facing web sites operated for various divisions and brands within the Booker Group. The IS team work closely with the Booker Digital team to ensure the systems deliver a seamless end user online experience to our customers. Role Responsibility The role is accountable for the delivery of all projects for our digital systems, ensuring that projects delivering new features on the Booker web sites and apps are delivered on time and to a high standard. The role directly handles the internal web project team, our external engineering teams who carry out software development, and will collaborate closely with the external service providers who provide infrastructure and software technical support. You will need 5 years' experience of managing teams that build and run multiple B2B or B2C websites. Good understanding of running enterprise scale commerce websites supporting a high-volume transactional business. Drive to succeed and deliver projects, and to transition smoothly into ongoing service management. Excellent team management skills, ensuring any barriers to success are removed and the demands on your team are clear and commitments are met. Ability to build consensus within the development and support teams to ensure the right solutions are delivered, to the right quality, tracking progress and ensuring they are delivered at pace. Solid technical background in software development, project management and support provision. Desire to learn, contribute and drive progress by implementing standard process improvements in a customer focussed environment. Strong business process design skills and the ability to translate into technical solutions. Excellence in building positive relationships with business partners. Good written and verbal communication skills, being able to communicate effectively and efficiently taking into account the nature of the audience. Good technical documentation skills, reviewing/ writing user documentation with development teams and specialists. Good problem solving and analysis skills. Commercial competence and Know How. Shown 'hands on' track record of delivering digital solutions within a pressurised environment. Excellent technical project management background with successful delivery of change programs to time, quality and budget. Good understanding of IT security and data privacy standards. Strong people management skills, with demonstrable ability to recruit and establish teams, and effectively lead their capability and performance. Consistent track record of building strong working relationships with external development teams. Designing and building systems for scalability, availability and performance, testing everything and trying to automate everything. Consistent delivery of results. Whats in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family. A great holiday package About The Company Be part of something special. Join our team at Booker. Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers. Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require. Wherever you join us, you'll be part of an organisation that will help your career to keep moving forward. Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco
Role: Head of Product (Payroll Software) Location: Birmingham (Hybrid - Fortnightly office visits, predominantly remote) Salary: £80,000 - £90,000 Company: An innovative and expanding software vendor specializing in the accounting and tax sectors. We are excited to announce that we are seeking a Head of Product (Payroll Software) to join our client's company on a permanent basis. Below are the detailed responsibilities and requirements: Head of Product (Payroll Software) - Principal Duties: Tasked with understanding the market sector through the analysis of competitors, pricing strategies, customer feedback from NIHITO visits, advisory boards, customer sentiment including Net Promoter Scores (NPS), and support services, as well as identifying market opportunities and trends. Ensures strategic insights and data are clearly communicated throughout the organization, improving internal alignment on product strategy and market understanding. Proactively engages with partners and customers to collect their requirements and communicates the strategic direction for product development to ensure stakeholder alignment and awareness. Coordinates with product managers across various market sectors to ensure development plans are integrated within a cohesive 'Sector Solution' framework, promoting cross-functional collaboration. Develops and communicates a clear product roadmap and release strategy based on an analysis of the market and competitors, along with prioritizing customer needs. Leads the Go-To-Market (GTM) strategy, managing activities including product positioning, pricing, market analysis, and promotional efforts through channels like the company website, trade publications, and events, while overseeing the entire GTM process across departments such as Sales, Marketing, and Customer Support. Head of Product (Payroll Software) - Requirements: Demonstrates expertise in strategic product revenue growth, commercial ownership, and product management. Skilled in planning and prioritizing effectively for both personal and team tasks. Able to present product strategies to a diverse range of audiences and adept at solving complex problems with innovative solutions. Highly analytical, capable of deriving actionable business insights from a wide array of information sources. Excellent communicator with strong capabilities in written English and proficient in using Microsoft Office. Takes responsibility for resolving escalated issues and has substantial experience leading product teams within the Accounting and Payroll sectors, including maintaining relationships with HMRC and relevant industry forums.
May 01, 2024
Full time
Role: Head of Product (Payroll Software) Location: Birmingham (Hybrid - Fortnightly office visits, predominantly remote) Salary: £80,000 - £90,000 Company: An innovative and expanding software vendor specializing in the accounting and tax sectors. We are excited to announce that we are seeking a Head of Product (Payroll Software) to join our client's company on a permanent basis. Below are the detailed responsibilities and requirements: Head of Product (Payroll Software) - Principal Duties: Tasked with understanding the market sector through the analysis of competitors, pricing strategies, customer feedback from NIHITO visits, advisory boards, customer sentiment including Net Promoter Scores (NPS), and support services, as well as identifying market opportunities and trends. Ensures strategic insights and data are clearly communicated throughout the organization, improving internal alignment on product strategy and market understanding. Proactively engages with partners and customers to collect their requirements and communicates the strategic direction for product development to ensure stakeholder alignment and awareness. Coordinates with product managers across various market sectors to ensure development plans are integrated within a cohesive 'Sector Solution' framework, promoting cross-functional collaboration. Develops and communicates a clear product roadmap and release strategy based on an analysis of the market and competitors, along with prioritizing customer needs. Leads the Go-To-Market (GTM) strategy, managing activities including product positioning, pricing, market analysis, and promotional efforts through channels like the company website, trade publications, and events, while overseeing the entire GTM process across departments such as Sales, Marketing, and Customer Support. Head of Product (Payroll Software) - Requirements: Demonstrates expertise in strategic product revenue growth, commercial ownership, and product management. Skilled in planning and prioritizing effectively for both personal and team tasks. Able to present product strategies to a diverse range of audiences and adept at solving complex problems with innovative solutions. Highly analytical, capable of deriving actionable business insights from a wide array of information sources. Excellent communicator with strong capabilities in written English and proficient in using Microsoft Office. Takes responsibility for resolving escalated issues and has substantial experience leading product teams within the Accounting and Payroll sectors, including maintaining relationships with HMRC and relevant industry forums.
We are recruiting for a Telecoms Project Controller for a leading Defence & Space organisation based in Stevenage, the role will be onsite for a familiarisation period then 3 days onsite, 2 days WFH. Role Overview To actively manage the financial situation of satellite supply projects. To ensure all deliverables are met with regard to monthly reporting to Primes or to ensure accurate and timely reporting to the local Controlling Business Partners or to the Work Package Managers (WPM), Project Managers (PM), Business Unit Leaders. To be the review point of all financially relevant contractual matters i.e. Supply Contracts, Works Orders, Change Notices or Direct Contract with an external customer. To be empowered to engage fully in all financial topics and to summarize points in a way that supports rapid decision making - collect background information on possible scenarios and share findings with the Business Unit Business Partner to ensure all alternatives are covered and to share experience before finalising on a recommendation. To oversee and ensure that currency coverage for the projects under your control are comprehensive and respond to the reporting requirements of Treasury. To maintain an open eye for improvements in your work place. To manage the allocation of cost to work package and provide high quality variance analysis with inputs from Work Package Managers (WPMs) and Project Managers (PMs). To maintain an awareness of the Risks and Opportunities on the projects and to actively support Risk Mitigation and Opportunity Attainment to allow consolidation of Risks and Opportunities at business unit level. To participate in adhoc activities to support the overall achievement of the finance community and always positively challenge yourself and others to improve with a focus on the team development. Responsibilities Produce monthly financial reporting on project Key Performance Indicators comparing Actuals against Budget and Forecast Sales, Margin, Cost, & Cash . Hold regular cost reviews with Work Package Managers to capture Cost To Complete (CTC) encompassing labour costs, materials and equipment costs. Work alongside your projects to ensure on time financial milestone achievement & ensure the necessary process is followed. Analysis of project actual costs and correction of mis-bookings. Quarterly amendments to the CDP Pool to reflect the latest project status after agreement with the UK Financial Controller / Prime Controllers and Business Unit Leaders. Forecasting of project resourcing/manpower requirements by work package. Key subcontractor financial milestone reporting Quarterly tracking of major project non-quality events for communication to senior Management. Forecasting and management of project foreign currency requirements EUR, USD, CAD . Ensure that the impacts of any project changes e.g. scope, schedule, etc. on Sales, Margin, Cost, & Cash are properly controlled and assist the Project Manager with creating Contract Change Notes / Change Proposals. Work closely with the Finance team to support the consolidation of the overall program financials. Participate in Project Control team process improvement activities. Respond to adhoc requests and contribute to future process innovations. To feedback to the team where positive added value contribution to the business can be enhanced and this job description and job spec can be updated. Skill Set High MS Excel literacy. Knowledge of SAP Financially aware with high business partnering acumen. Critical thinking & ability to constructively challenge the operational business. Excellent team working skills. Good communication skills - an ability to make finance important to non-finance People. Project Based environment. Solution Orientated approach to working. Highly numerate and computer literate. Desirable Experience from management accounting role within a project-based environment, CIMA or ACCA qualified or trainee. Another European Language (French / German) would be advantageous. Experience in a large, multi-national environment Digitally aware This is an umbrella contract, the role is Inside IR35
May 01, 2024
Full time
We are recruiting for a Telecoms Project Controller for a leading Defence & Space organisation based in Stevenage, the role will be onsite for a familiarisation period then 3 days onsite, 2 days WFH. Role Overview To actively manage the financial situation of satellite supply projects. To ensure all deliverables are met with regard to monthly reporting to Primes or to ensure accurate and timely reporting to the local Controlling Business Partners or to the Work Package Managers (WPM), Project Managers (PM), Business Unit Leaders. To be the review point of all financially relevant contractual matters i.e. Supply Contracts, Works Orders, Change Notices or Direct Contract with an external customer. To be empowered to engage fully in all financial topics and to summarize points in a way that supports rapid decision making - collect background information on possible scenarios and share findings with the Business Unit Business Partner to ensure all alternatives are covered and to share experience before finalising on a recommendation. To oversee and ensure that currency coverage for the projects under your control are comprehensive and respond to the reporting requirements of Treasury. To maintain an open eye for improvements in your work place. To manage the allocation of cost to work package and provide high quality variance analysis with inputs from Work Package Managers (WPMs) and Project Managers (PMs). To maintain an awareness of the Risks and Opportunities on the projects and to actively support Risk Mitigation and Opportunity Attainment to allow consolidation of Risks and Opportunities at business unit level. To participate in adhoc activities to support the overall achievement of the finance community and always positively challenge yourself and others to improve with a focus on the team development. Responsibilities Produce monthly financial reporting on project Key Performance Indicators comparing Actuals against Budget and Forecast Sales, Margin, Cost, & Cash . Hold regular cost reviews with Work Package Managers to capture Cost To Complete (CTC) encompassing labour costs, materials and equipment costs. Work alongside your projects to ensure on time financial milestone achievement & ensure the necessary process is followed. Analysis of project actual costs and correction of mis-bookings. Quarterly amendments to the CDP Pool to reflect the latest project status after agreement with the UK Financial Controller / Prime Controllers and Business Unit Leaders. Forecasting of project resourcing/manpower requirements by work package. Key subcontractor financial milestone reporting Quarterly tracking of major project non-quality events for communication to senior Management. Forecasting and management of project foreign currency requirements EUR, USD, CAD . Ensure that the impacts of any project changes e.g. scope, schedule, etc. on Sales, Margin, Cost, & Cash are properly controlled and assist the Project Manager with creating Contract Change Notes / Change Proposals. Work closely with the Finance team to support the consolidation of the overall program financials. Participate in Project Control team process improvement activities. Respond to adhoc requests and contribute to future process innovations. To feedback to the team where positive added value contribution to the business can be enhanced and this job description and job spec can be updated. Skill Set High MS Excel literacy. Knowledge of SAP Financially aware with high business partnering acumen. Critical thinking & ability to constructively challenge the operational business. Excellent team working skills. Good communication skills - an ability to make finance important to non-finance People. Project Based environment. Solution Orientated approach to working. Highly numerate and computer literate. Desirable Experience from management accounting role within a project-based environment, CIMA or ACCA qualified or trainee. Another European Language (French / German) would be advantageous. Experience in a large, multi-national environment Digitally aware This is an umbrella contract, the role is Inside IR35
Role: eCommerce Executive Web, Amazon & eBay - J ewellery brandLocation: Remote - All candidates must the right work in the UKSalary: £30,000 to £40,000 baseBenefits: Associated Benefits The first thing to highlight here is this role isn't just restricted to eCommerce. This role will work directly with the eCommerce Manager so no area of eCommerce is off limits! If you like to be busy and have a passion for eCommerce where the work is fast-paced with quick turnarounds but remains really high quality, you're in the right place. This Asian Jewellery brand is just that, with projects with turnaround times varying between 2 weeks to just 2 days. In fact, the environment is really similar to what you might find in a Growth Marketing or eCommerce agency but will be in-house, working directly for the end brand. You might have read that and wondered if it was chaotic, well it's not. It's just a well-oiled machine which functions day-to-day really effectively. They are embarking on stage 2 of their Digital Transformation project and are looking for an eCommerce Executive to manage the additional workload and keep them on track with this company-wide project. ABOUT THE ROLE The role is going to be working directly with the eCommerce Manager and the Marketing Director on selected projects. The eCommerce Executive will assist on the objectives of the eCommerce team, i ncluding product launches, reporting and trading of the site, visual merchandising and briefing in content and collections, and overseeing their products on Amazon & eBay. A key part of this role is to identify and implement opportunities to drive sales across all sales-generating areas of all websites, analysing all aspects of the customer conversion funnel to maximise conversion. The business is an Asian Jewellery/Diamond brand with over 100 years of selling high-quality jewellery. They have both a B2B and B2C brands, this role is focused on the D2C arm of the business. They sell good quality everyday jewellery suitable for all budgets EXPERIENCE NECESSARY Proven experience as an e-commerce executive or similar role, with a strong track record of managing Amazon Seller Central, eBay, and Shopify accounts. In-depth knowledge of e-commerce best practices, including product listings, digital marketing, and customer engagement. Experience with online advertising and promotion tools on e-commerce platforms. Strong analytical skills to interpret data and draw actionable insights. Excellent communication and interpersonal skills. Self-motivated and able to work independently to meet deadlines. Familiarity with the latest e-commerce trends and technologies. TO APPLY If you think you've got what it takes, you can share your Linkedin profile or email me a CV - it doesn't have to be up to date, we can work on that once you decide you want to take this forward. Or, for a chat and more information please contact me on: Max Tullis-Turner Practice Lead, DigitalBlue m
May 01, 2024
Full time
Role: eCommerce Executive Web, Amazon & eBay - J ewellery brandLocation: Remote - All candidates must the right work in the UKSalary: £30,000 to £40,000 baseBenefits: Associated Benefits The first thing to highlight here is this role isn't just restricted to eCommerce. This role will work directly with the eCommerce Manager so no area of eCommerce is off limits! If you like to be busy and have a passion for eCommerce where the work is fast-paced with quick turnarounds but remains really high quality, you're in the right place. This Asian Jewellery brand is just that, with projects with turnaround times varying between 2 weeks to just 2 days. In fact, the environment is really similar to what you might find in a Growth Marketing or eCommerce agency but will be in-house, working directly for the end brand. You might have read that and wondered if it was chaotic, well it's not. It's just a well-oiled machine which functions day-to-day really effectively. They are embarking on stage 2 of their Digital Transformation project and are looking for an eCommerce Executive to manage the additional workload and keep them on track with this company-wide project. ABOUT THE ROLE The role is going to be working directly with the eCommerce Manager and the Marketing Director on selected projects. The eCommerce Executive will assist on the objectives of the eCommerce team, i ncluding product launches, reporting and trading of the site, visual merchandising and briefing in content and collections, and overseeing their products on Amazon & eBay. A key part of this role is to identify and implement opportunities to drive sales across all sales-generating areas of all websites, analysing all aspects of the customer conversion funnel to maximise conversion. The business is an Asian Jewellery/Diamond brand with over 100 years of selling high-quality jewellery. They have both a B2B and B2C brands, this role is focused on the D2C arm of the business. They sell good quality everyday jewellery suitable for all budgets EXPERIENCE NECESSARY Proven experience as an e-commerce executive or similar role, with a strong track record of managing Amazon Seller Central, eBay, and Shopify accounts. In-depth knowledge of e-commerce best practices, including product listings, digital marketing, and customer engagement. Experience with online advertising and promotion tools on e-commerce platforms. Strong analytical skills to interpret data and draw actionable insights. Excellent communication and interpersonal skills. Self-motivated and able to work independently to meet deadlines. Familiarity with the latest e-commerce trends and technologies. TO APPLY If you think you've got what it takes, you can share your Linkedin profile or email me a CV - it doesn't have to be up to date, we can work on that once you decide you want to take this forward. Or, for a chat and more information please contact me on: Max Tullis-Turner Practice Lead, DigitalBlue m
Are you somebody who is sales and marketing savvy, has a confident presence, and loves working with prospects and customers in a fast-paced environment? If yes, read on! Oktopost is revolutionizing the way companies connect with their customers and audiences. We enable B2B marketers fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand their social presence in order to make better business decisions. We are a global, fast-paced, and innovative start up with offices in Ramat Gan, London, and Grand Rapids (MI). We are looking for a Solutions Architect to support our awesome sales & customer success teams. You will be the technical counterpart to our North America Account Executive team, supporting our North American market. We are looking for someone who can be flexible with working hours, sometimes working in the UK evening. Our ideal candidate has previous experience in supporting sales & Customer Success teams with a deep understanding of marketing SaaS solutions and how they bring value to organizations. Being super comfortable in customer facing meetings and working collaboratively with their peers are mandatory. Responsibilities Reporting to our Solutions Architect leader, you will be responsible for primarily supporting our sales and Customer Success teams in North America. Work alongside Account Executives, as their product specialist and technical partner on Discovery Calls and Product Demos. Understand how to demonstrate customer strategic and tactical use-cases and requirements using the Oktopost platform. Answer Oktopost product questions and help prospects to fully understand the Oktopost product capabilities. Manage the infosec process from prospective customers. Manage the RFP process & proposals from prospective customers. Regularly meet with Oktopost Account Executives to define a relationship that ensures seamless communication and coordination on all net new business generation. Work with Account Executives during the sales cycle to ensure the delivery of knowledge of how Oktopost technology integrates with the prospects marketing technology stack and the value it brings. Successfully position our solution and understand the differences between Oktopost competitors. Work with our Product team and Product Marketing Manager to ensure an effective communication channel exists between our commercial teams and product teams. Equally that the revenue teams are supported with the relevant sales collateral. Requirements 2 years of tech/SaaS experience as a Solutions / Sales Engineer / Architect. Experience demonstrating a SaaS platform. Understanding of social networks and social media strategy for large organizations. Experience presenting to Marketing and Social Media Professionals including Directors/VPs of Marketing and CMOs. Excellent written and verbal communication. Presentation skills with the ability to present to a variety of external audiences. Understanding of how APIs work in general. Experience with marketing technology such as Marketo, Eloqua, Hubspot, Pardot and CRMs such as and MS Dynamics. Ability to ask the right questions to uncover business needs and requirements. Experience and understanding of SaaS infosec and data privacy requirements for global businesses. Proven internal stakeholder management experience.
Apr 30, 2024
Full time
Are you somebody who is sales and marketing savvy, has a confident presence, and loves working with prospects and customers in a fast-paced environment? If yes, read on! Oktopost is revolutionizing the way companies connect with their customers and audiences. We enable B2B marketers fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand their social presence in order to make better business decisions. We are a global, fast-paced, and innovative start up with offices in Ramat Gan, London, and Grand Rapids (MI). We are looking for a Solutions Architect to support our awesome sales & customer success teams. You will be the technical counterpart to our North America Account Executive team, supporting our North American market. We are looking for someone who can be flexible with working hours, sometimes working in the UK evening. Our ideal candidate has previous experience in supporting sales & Customer Success teams with a deep understanding of marketing SaaS solutions and how they bring value to organizations. Being super comfortable in customer facing meetings and working collaboratively with their peers are mandatory. Responsibilities Reporting to our Solutions Architect leader, you will be responsible for primarily supporting our sales and Customer Success teams in North America. Work alongside Account Executives, as their product specialist and technical partner on Discovery Calls and Product Demos. Understand how to demonstrate customer strategic and tactical use-cases and requirements using the Oktopost platform. Answer Oktopost product questions and help prospects to fully understand the Oktopost product capabilities. Manage the infosec process from prospective customers. Manage the RFP process & proposals from prospective customers. Regularly meet with Oktopost Account Executives to define a relationship that ensures seamless communication and coordination on all net new business generation. Work with Account Executives during the sales cycle to ensure the delivery of knowledge of how Oktopost technology integrates with the prospects marketing technology stack and the value it brings. Successfully position our solution and understand the differences between Oktopost competitors. Work with our Product team and Product Marketing Manager to ensure an effective communication channel exists between our commercial teams and product teams. Equally that the revenue teams are supported with the relevant sales collateral. Requirements 2 years of tech/SaaS experience as a Solutions / Sales Engineer / Architect. Experience demonstrating a SaaS platform. Understanding of social networks and social media strategy for large organizations. Experience presenting to Marketing and Social Media Professionals including Directors/VPs of Marketing and CMOs. Excellent written and verbal communication. Presentation skills with the ability to present to a variety of external audiences. Understanding of how APIs work in general. Experience with marketing technology such as Marketo, Eloqua, Hubspot, Pardot and CRMs such as and MS Dynamics. Ability to ask the right questions to uncover business needs and requirements. Experience and understanding of SaaS infosec and data privacy requirements for global businesses. Proven internal stakeholder management experience.
Technical Account Manager 2-3 days a week in London + occasional EU travel Up to £80,000 + up to £32,000 in commission Lynx Recruitment are partnered with an up-and-coming global technology transformation company to help them find a Technical Account Manager/Pre-Sales Consultant to join their growing team. This person will ideally have a technical background working with either VARs, Industrial Automation, or IT Services background. Responsibilities: - Account Manager & New Business experience - Experience working with in the Enterprise IT environment - Any management experience beneficial - Selling into IT Services, Industrial Automation or IT Services companies If this sounds of interest, please apply for this role.
Apr 30, 2024
Full time
Technical Account Manager 2-3 days a week in London + occasional EU travel Up to £80,000 + up to £32,000 in commission Lynx Recruitment are partnered with an up-and-coming global technology transformation company to help them find a Technical Account Manager/Pre-Sales Consultant to join their growing team. This person will ideally have a technical background working with either VARs, Industrial Automation, or IT Services background. Responsibilities: - Account Manager & New Business experience - Experience working with in the Enterprise IT environment - Any management experience beneficial - Selling into IT Services, Industrial Automation or IT Services companies If this sounds of interest, please apply for this role.
Responsible for selling the company's products or services to new businesses and maintaining relationships whilst growing revenue across several accounts as well as hunting for new logo business. Are you looking for an opportunity to join a global innovator in platform-delivered managed services, with a world-class reputation in the market? We are seeking a passionate Senior Client Manager to drive the strategic direction for the businesses largest and most committed clients and help translate their business vision into reality. This role sits within the Life Science vertical and will be responsible for identifying and closing new logo business. The role: Identify new business opportunities and leads. Generate new logos by selling a full range of services the business offer. Own the sales process, work closely with some of our largest and most committed clients support existing projects, and drive conversations focused on new products, services, and solution offerings. Manage and nurture relationships to drive expansion and renewals across all solutions and services. You will be given a sales quota and a competitive commission structure. Proactively engage and collaborate with our client's specialist sales teams from various go-to-market practices, as well as the client services and service delivery teams, to see opportunities through to closure. Create comprehensive client business plans and help negotiate and construct complex, multi-year deals to ensure win-win solutions for both the client and the business. Develop and implement opportunity plans, ensuring regular check-ins with the primary point of contact and buy-in from all stakeholders. What will make you a good fit for the role? Have an impressive track record of selling platform-delivered managed services and managing enterprise accounts as well as developing new business within the Life Science vertical. Have demonstrated experience penetrating accounts to deliver significant year-on-year profit. Are skilled at consultative selling with a business outcome-led approach. Enjoy collaborating with cross-functional teams, including senior technical specialists and other internal stakeholders. Are proactive and thrive on solving problems to deliver the best solutions for clients. Have the desire to learn and continually seek ways to improve services delivered to our clients. Vertical industry experience essential ( Life Science, Pharmaceutical, Healthcare ) Experience selling in either Oracle, AWS, SAP, Salesforce, Infrastructure, Cloud, Tech . You will have full access to our clients Data Stack to sell.
Apr 30, 2024
Full time
Responsible for selling the company's products or services to new businesses and maintaining relationships whilst growing revenue across several accounts as well as hunting for new logo business. Are you looking for an opportunity to join a global innovator in platform-delivered managed services, with a world-class reputation in the market? We are seeking a passionate Senior Client Manager to drive the strategic direction for the businesses largest and most committed clients and help translate their business vision into reality. This role sits within the Life Science vertical and will be responsible for identifying and closing new logo business. The role: Identify new business opportunities and leads. Generate new logos by selling a full range of services the business offer. Own the sales process, work closely with some of our largest and most committed clients support existing projects, and drive conversations focused on new products, services, and solution offerings. Manage and nurture relationships to drive expansion and renewals across all solutions and services. You will be given a sales quota and a competitive commission structure. Proactively engage and collaborate with our client's specialist sales teams from various go-to-market practices, as well as the client services and service delivery teams, to see opportunities through to closure. Create comprehensive client business plans and help negotiate and construct complex, multi-year deals to ensure win-win solutions for both the client and the business. Develop and implement opportunity plans, ensuring regular check-ins with the primary point of contact and buy-in from all stakeholders. What will make you a good fit for the role? Have an impressive track record of selling platform-delivered managed services and managing enterprise accounts as well as developing new business within the Life Science vertical. Have demonstrated experience penetrating accounts to deliver significant year-on-year profit. Are skilled at consultative selling with a business outcome-led approach. Enjoy collaborating with cross-functional teams, including senior technical specialists and other internal stakeholders. Are proactive and thrive on solving problems to deliver the best solutions for clients. Have the desire to learn and continually seek ways to improve services delivered to our clients. Vertical industry experience essential ( Life Science, Pharmaceutical, Healthcare ) Experience selling in either Oracle, AWS, SAP, Salesforce, Infrastructure, Cloud, Tech . You will have full access to our clients Data Stack to sell.
macOS and Windows IT Support Analyst This a fantastic opportunity for a 1st line Support Technician with macOS and Windows IT support skills to join a growing team. You will be working with an experienced team of technicians who can help and support you through your career where there is the opportunity for training and expansion and professional certifications including Jamf. This is a challenging and fast-paced role where you will learn and grow with plenty of scope for career progression too. Main Purpose of the Role: We are looking for a macOS and ideally some Windows too IT Support Analyst to take calls from existing customers with a view to carrying out first-line and maybe some second-line support. You will assist with in-house installs, adding new equipment to inventories and escalating calls where applicable. This is a busy and varied role with a multitude of clients and technology to deal with. Your Key Responsibilities: Being the first point of contact for all customers Logging all calls and resolving any issues that may arise. Managing these calls through to conclusion and closure. Responding and chasing up on the help desk providing levels of support. Dealing with automated and proactive alerts. The key responsibilities and accountabilities highlighted in this job are indicative and may vary over time. Job holders are expected to undertake other duties and responsibilities relevant to the nature, level, and scope of this role. Person Specification: Essential Experience: macOS and PC support experience to a decent level. Troubleshooting and installing software / OS Network and Server knowledge. Desirable Experience with: macOS Windows JAMF or Management systems Office 365 or Azure Your Skills/Capabilities/Personal Attributes: Excellent telephone manner is required Be able to display a good aptitude to problem solving Be willing to use your own initiative and motivation to learn about new technologies and products that may be relevant to the marketplace and customer To be supportive towards colleagues and assist needed Ability to work as part of a team and to use their own initiative Are you a macOS-focused IT Technical professional but this role doesn't quite fit? Anne Rooke is a leading Mac IT Technical Recruiter specialising in macOS and Cross-platform Mac/PC IT support roles. Roles at Eligo Recruitment include 1st, 2nd, and 3rd line Mac (was Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Looking for skills in macOS, Jamf, G Suite, Salesforce, VOIP, Bash scripting. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you a perfect macOS (Mac OSX) IT role. Anne Rooke - macOS IT Recruiter - Specialist Mac IT Recruitment
Apr 30, 2024
Full time
macOS and Windows IT Support Analyst This a fantastic opportunity for a 1st line Support Technician with macOS and Windows IT support skills to join a growing team. You will be working with an experienced team of technicians who can help and support you through your career where there is the opportunity for training and expansion and professional certifications including Jamf. This is a challenging and fast-paced role where you will learn and grow with plenty of scope for career progression too. Main Purpose of the Role: We are looking for a macOS and ideally some Windows too IT Support Analyst to take calls from existing customers with a view to carrying out first-line and maybe some second-line support. You will assist with in-house installs, adding new equipment to inventories and escalating calls where applicable. This is a busy and varied role with a multitude of clients and technology to deal with. Your Key Responsibilities: Being the first point of contact for all customers Logging all calls and resolving any issues that may arise. Managing these calls through to conclusion and closure. Responding and chasing up on the help desk providing levels of support. Dealing with automated and proactive alerts. The key responsibilities and accountabilities highlighted in this job are indicative and may vary over time. Job holders are expected to undertake other duties and responsibilities relevant to the nature, level, and scope of this role. Person Specification: Essential Experience: macOS and PC support experience to a decent level. Troubleshooting and installing software / OS Network and Server knowledge. Desirable Experience with: macOS Windows JAMF or Management systems Office 365 or Azure Your Skills/Capabilities/Personal Attributes: Excellent telephone manner is required Be able to display a good aptitude to problem solving Be willing to use your own initiative and motivation to learn about new technologies and products that may be relevant to the marketplace and customer To be supportive towards colleagues and assist needed Ability to work as part of a team and to use their own initiative Are you a macOS-focused IT Technical professional but this role doesn't quite fit? Anne Rooke is a leading Mac IT Technical Recruiter specialising in macOS and Cross-platform Mac/PC IT support roles. Roles at Eligo Recruitment include 1st, 2nd, and 3rd line Mac (was Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Looking for skills in macOS, Jamf, G Suite, Salesforce, VOIP, Bash scripting. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you a perfect macOS (Mac OSX) IT role. Anne Rooke - macOS IT Recruiter - Specialist Mac IT Recruitment
Senior Search Engine Marketing Manager SEO, PPC, Strategy, Optimisation, Reporting, Client Services, Budget Management, Digital Marketing A vacancy has become available for a SEM Specialist to join a company and become crucial in driving client satisfaction and retention. 3+ years SEO and PPC experience Hybrid - 2-3 Days in Stoke on Trent Work across variety of clients Salary up to £35k 25 days holiday + bank holidays To apply please contact Danielle on or email your CV to WHO ARE WE? We are a comprehensive data-driven provider of automotive software, guiding its clients towards well-informed decisions by offering valuable business insights to boost profits. Our cutting-edge technology ensures that clients have immediate access to crucial data, empowering them with the business intelligence necessary to elevate their companies. Our software incorporates advanced stock-management features, website building packages, enhanced advertising capabilities, finance calculators, personalized digital showrooms, finance partner branding, social media management, and more. These tools are designed to streamline our dealers' operations and facilitate smooth business management. Backed by over 15 years of experience in the automotive industry and robust systems, we provide comprehensive support for all aspects of running a dealership. We are now looking for a passionate Search marketing specialist to drive our digital offering and growing our clients online presence. WHAT WILL YOU BE DOING? We need a seasoned search engine marketing manager with a proven track record in handling SEO and PPC marketing initiatives for clients. The ideal candidate should possess expertise in client account management, including budget oversight, a solid grasp of digital concepts, and, most importantly, a genuine passion for digital marketing. As the chosen candidate, you will take on the responsibility of planning, developing, and overseeing clients' digital strategies to enhance their online presence and achieve their digital marketing objectives. Working within our Digital Marketing team, you'll be engaged in establishing relationships with new clients, handling some inbound calls and emails. A typical week in this role involves building strong and lasting connections by delivering exceptional digital marketing experiences to our clients. Collaboration with internal stakeholders is essential to ensure the effective and efficient management of client accounts. Your tasks will include crafting campaigns in close consultation with clients to understand their needs, identifying relevant key performance indicators (KPIs), and subsequently formulating or adjusting SEM strategies accordingly. This is a collaborative role and regular catch-ups with the digital marketing team will be conducted to exchange ideas, discuss trends or modifications, and evaluate campaign performances. Finally, you will also work with the sales team as needed and coordination with the web development team for necessary changes are also integral aspects of your responsibilities. WHAT YOU NEED? 3+ Years SEO and PPC Experience, agency side. Account Management and Strategy experience Familiar with tools such as Google Analytics, Search Console, SEMRush Great understanding of other digital channels TO BE CONSIDERED Please either apply by clicking online or emailing me directly to . For further information please call me on .If unavailable please leave a message and either myself or one of my colleagues will respond. By applying for this role you give express consent for us to process and submit (subject to required skills). KEY SKILLS SEO, PPC, Strategy, Optimisation, Reporting, Client Services, Budget Management, Digital Marketing JBRP1_UKTJ
Apr 30, 2024
Full time
Senior Search Engine Marketing Manager SEO, PPC, Strategy, Optimisation, Reporting, Client Services, Budget Management, Digital Marketing A vacancy has become available for a SEM Specialist to join a company and become crucial in driving client satisfaction and retention. 3+ years SEO and PPC experience Hybrid - 2-3 Days in Stoke on Trent Work across variety of clients Salary up to £35k 25 days holiday + bank holidays To apply please contact Danielle on or email your CV to WHO ARE WE? We are a comprehensive data-driven provider of automotive software, guiding its clients towards well-informed decisions by offering valuable business insights to boost profits. Our cutting-edge technology ensures that clients have immediate access to crucial data, empowering them with the business intelligence necessary to elevate their companies. Our software incorporates advanced stock-management features, website building packages, enhanced advertising capabilities, finance calculators, personalized digital showrooms, finance partner branding, social media management, and more. These tools are designed to streamline our dealers' operations and facilitate smooth business management. Backed by over 15 years of experience in the automotive industry and robust systems, we provide comprehensive support for all aspects of running a dealership. We are now looking for a passionate Search marketing specialist to drive our digital offering and growing our clients online presence. WHAT WILL YOU BE DOING? We need a seasoned search engine marketing manager with a proven track record in handling SEO and PPC marketing initiatives for clients. The ideal candidate should possess expertise in client account management, including budget oversight, a solid grasp of digital concepts, and, most importantly, a genuine passion for digital marketing. As the chosen candidate, you will take on the responsibility of planning, developing, and overseeing clients' digital strategies to enhance their online presence and achieve their digital marketing objectives. Working within our Digital Marketing team, you'll be engaged in establishing relationships with new clients, handling some inbound calls and emails. A typical week in this role involves building strong and lasting connections by delivering exceptional digital marketing experiences to our clients. Collaboration with internal stakeholders is essential to ensure the effective and efficient management of client accounts. Your tasks will include crafting campaigns in close consultation with clients to understand their needs, identifying relevant key performance indicators (KPIs), and subsequently formulating or adjusting SEM strategies accordingly. This is a collaborative role and regular catch-ups with the digital marketing team will be conducted to exchange ideas, discuss trends or modifications, and evaluate campaign performances. Finally, you will also work with the sales team as needed and coordination with the web development team for necessary changes are also integral aspects of your responsibilities. WHAT YOU NEED? 3+ Years SEO and PPC Experience, agency side. Account Management and Strategy experience Familiar with tools such as Google Analytics, Search Console, SEMRush Great understanding of other digital channels TO BE CONSIDERED Please either apply by clicking online or emailing me directly to . For further information please call me on .If unavailable please leave a message and either myself or one of my colleagues will respond. By applying for this role you give express consent for us to process and submit (subject to required skills). KEY SKILLS SEO, PPC, Strategy, Optimisation, Reporting, Client Services, Budget Management, Digital Marketing JBRP1_UKTJ
Our reputable and award-winning client is seeking an IT Support Engineer to join their team in Saint Leonards. MFK Recruitment has successfully placed 32 IT candidates to the group in the past 5 years, 24 are still with the company! Our client is well known for retaining their employees, due to the culture and career progression opportunities. The company specialises in the design, implementation, and support of a range of Cloud services and business applications including I.T. managed services, I.T. infrastructure support, hosted collaboration, and mobile communication solutions. What will the IT Support Engineer be doing day-to-day? This is an opportunity to work for a dynamic and fast-growing organisation. The purpose of the role is to install and support IT systems and infrastructure for our clients. We are looking for a capable Technical Engineer (2nd line level) with a proven history supporting and maintaining on-premise and cloud environments, and experience working for an MSP implementing and administering Microsoft Azure, Microsoft 365 suite, Hyper-V & Telecoms systems. Overview of the IT Support Engineer role: Provide technical support for a wide variety of current and new technologies for a range of SMB and Enterprise clients. Provide technical guidance and resolve issues within SLA guidelines. Assist with managing company internal IT systems. Work closely with Sales Account Managers and clients to develop proposals that are technically ratified. Assist with IT project implementations, from planning and design, through to completion. Accurately record all support calls in our ticket management system Proactively monitor support queues and respond in a timely way Maintain all internal performance targets Carry out scheduled maintenance and updates on client environments Always follow a best practice approach to cyber and network security Maintain a polite and professional approach at all times Liaise with third party vendors to resolve customer issues where necessary Prepare hardware prior to delivery including deploying OS image, Microsoft 365, security application Assist with onsite client deployments Visit client sites to conclude escalated helpdesk support cases IT Support Engineer - Skills and experience: Microsoft technologies: 365, Azure, Windows, AD, Server OS Cyber security: firewalls, web filters, advanced protection and recovery Networking: Configuring, maintaining & troubleshooting Cloud technologies: 365, Azure, SharePoint, OneDrive Configuring & maintaining devices with Microsoft Endpoint Management Virtualisation: VMware / Hyper-V Backup solutions: On-prem & cloud Telecoms: Microsoft Teams & Splicecom systems OS Support: Windows & Apple Willing to travel to customer sites Flexible with work hours, successful candidate will take part in an extended support rota A passion for a wide range of enterprise grade infrastructure technology is essential (networking, server and endpoint, cloud, security) Experience of working with and supporting a range of information technologies. A minimum of three years' experience in a similar IT role Desirable Qualifications: Microsoft Certified - Azure or 365 related Cisco CompTIA
Apr 29, 2024
Full time
Our reputable and award-winning client is seeking an IT Support Engineer to join their team in Saint Leonards. MFK Recruitment has successfully placed 32 IT candidates to the group in the past 5 years, 24 are still with the company! Our client is well known for retaining their employees, due to the culture and career progression opportunities. The company specialises in the design, implementation, and support of a range of Cloud services and business applications including I.T. managed services, I.T. infrastructure support, hosted collaboration, and mobile communication solutions. What will the IT Support Engineer be doing day-to-day? This is an opportunity to work for a dynamic and fast-growing organisation. The purpose of the role is to install and support IT systems and infrastructure for our clients. We are looking for a capable Technical Engineer (2nd line level) with a proven history supporting and maintaining on-premise and cloud environments, and experience working for an MSP implementing and administering Microsoft Azure, Microsoft 365 suite, Hyper-V & Telecoms systems. Overview of the IT Support Engineer role: Provide technical support for a wide variety of current and new technologies for a range of SMB and Enterprise clients. Provide technical guidance and resolve issues within SLA guidelines. Assist with managing company internal IT systems. Work closely with Sales Account Managers and clients to develop proposals that are technically ratified. Assist with IT project implementations, from planning and design, through to completion. Accurately record all support calls in our ticket management system Proactively monitor support queues and respond in a timely way Maintain all internal performance targets Carry out scheduled maintenance and updates on client environments Always follow a best practice approach to cyber and network security Maintain a polite and professional approach at all times Liaise with third party vendors to resolve customer issues where necessary Prepare hardware prior to delivery including deploying OS image, Microsoft 365, security application Assist with onsite client deployments Visit client sites to conclude escalated helpdesk support cases IT Support Engineer - Skills and experience: Microsoft technologies: 365, Azure, Windows, AD, Server OS Cyber security: firewalls, web filters, advanced protection and recovery Networking: Configuring, maintaining & troubleshooting Cloud technologies: 365, Azure, SharePoint, OneDrive Configuring & maintaining devices with Microsoft Endpoint Management Virtualisation: VMware / Hyper-V Backup solutions: On-prem & cloud Telecoms: Microsoft Teams & Splicecom systems OS Support: Windows & Apple Willing to travel to customer sites Flexible with work hours, successful candidate will take part in an extended support rota A passion for a wide range of enterprise grade infrastructure technology is essential (networking, server and endpoint, cloud, security) Experience of working with and supporting a range of information technologies. A minimum of three years' experience in a similar IT role Desirable Qualifications: Microsoft Certified - Azure or 365 related Cisco CompTIA