About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Apr 16, 2024
Full time
About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Loch Lomond & The Trossachs National Park
Balloch, West Dunbartonshire
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
Dec 07, 2023
Full time
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Sep 08, 2023
Full time
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
IT Technical Service Engineer
The Downs School, W est Berkshir e
Closing Date: 20 January 2023
Proposed Start Date: March 2023
Salary: Band H - £30,151-£35,411 Full-time salary – Dependent on experience
Contract type: 1 year Fixed-term Maternity cover
We are looking for a person who can play a key role in our IT Technical Services Department who has a passion and natural flare for IT. The ability to work as part of a team and show patience is also crucial.
The Downs School, a Foundation, 11-18 comprehensive school, is a successful and oversubscribed school, judged ‘Outstanding’ by Ofsted. The roll is over 1300 with a well-established Sixth Form. Results at all levels are consistently above national averages and Ofsted described our students as having ‘excellent personal and social skills’ who ‘achieve well academically’.
The Downs School has good road links to Newbury, Reading, Didcot and Oxford – situated just 5 minutes from the A34. More information about the post and the school can be found on our web site www.thedownsschool.org or by contacting Mrs D Sampson, Human Resources Manager on 01635 270022 or dsampson@tds.school.
Please return your applications by 13 January 2023 to Mrs D Sampson, Human Resources Manager at the above address or e-mail recruitment@thedownsschool.org
The Downs School is committed to safeguarding and promoting the welfare of children and young people. Successful applicants will be subject to an Enhanced Disclosure Check through the DBS and provide evidence that they have a right to work in the UK.
Jan 10, 2023
Full time
IT Technical Service Engineer
The Downs School, W est Berkshir e
Closing Date: 20 January 2023
Proposed Start Date: March 2023
Salary: Band H - £30,151-£35,411 Full-time salary – Dependent on experience
Contract type: 1 year Fixed-term Maternity cover
We are looking for a person who can play a key role in our IT Technical Services Department who has a passion and natural flare for IT. The ability to work as part of a team and show patience is also crucial.
The Downs School, a Foundation, 11-18 comprehensive school, is a successful and oversubscribed school, judged ‘Outstanding’ by Ofsted. The roll is over 1300 with a well-established Sixth Form. Results at all levels are consistently above national averages and Ofsted described our students as having ‘excellent personal and social skills’ who ‘achieve well academically’.
The Downs School has good road links to Newbury, Reading, Didcot and Oxford – situated just 5 minutes from the A34. More information about the post and the school can be found on our web site www.thedownsschool.org or by contacting Mrs D Sampson, Human Resources Manager on 01635 270022 or dsampson@tds.school.
Please return your applications by 13 January 2023 to Mrs D Sampson, Human Resources Manager at the above address or e-mail recruitment@thedownsschool.org
The Downs School is committed to safeguarding and promoting the welfare of children and young people. Successful applicants will be subject to an Enhanced Disclosure Check through the DBS and provide evidence that they have a right to work in the UK.
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Jan 31, 2022
Full time
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Excellent Company Great Staff Benefits Permanent Job Title: IT Helpdesk Engineer Location: Pulborough Employment Type : Permanent Helpdesk Network/Systems Engineer Our client is a very well-established Electronics Engineering company, with a global footprint.They have an exciting opening to work within their IT team. This is a permanent position, with an excellent salary, company benefits including Profit Share Scheme, Life Assurance, Healthcare benefits, half day Friday's and 25 days holiday + Bank Holidays. Job Summary 40% Helpdesk IT Support, 60% Systems Engineer, Covering 2 UK sites and 1 Germany site. Key Responsibilities Provide helpdesk services, support IT queries, and manage service requests using Ivanti service desk. Maintain and develop IT systems and network infrastructure for UK and Germany in alignment with Corporate IT. Ensure IT security, coordinate with global IT Security team, and address potential threats. Select, purchase, install, and maintain corporate-approved hardware. Manage Microsoft and third-party software applications, including O365, with expertise in O365 admin portal and PowerShell. Maintain Rubrik backup solution, ensuring compliance with corporate data backup requirements. Ensure asset management and software licensing compliance. Manage printers, peripherals, and consumables. Provide remote and onsite support to Spellman facilities globally. Manage Microsoft Teams telephone system integration with IT applications. Adhere to ISO 9001 Quality, ISO 14001 Environmental, and Health and Safety management systems. Manage VMWare server infrastructure and SAN. Manage and maintain Active Directory infrastructure for UK and Germany. Knowledge & Ability Microsoft Windows Enterprise technologies (Windows OS, Server, Office 365, SharePoint, SQL Server, CRM, Microsoft Teams). Third-party systems (Glovia G2, Rubrik Backup, Citrix, Windows RDS, Ivanti management suite, DLP solutions). Hardware solutions (SAN, Servers, Desktops, Laptops). Experience in system analysis, development, and deployment; knowledge of ISO 9001 and ISO 14001. Cisco or Aruba Switches and enterprise Wi-Fi experience. VMWare administration, VCP preferred. VOIP and Microsoft Teams Phone Systems experience. Strong understanding of Active Directory, GPO, DHCP, DNS. PMP or Project Management experience is a plus. TPA look forward to your application. If you meet some of the criteria, but you're not sure your experience is completely in line with the role, apply and we will review your CV and let you know. We will also register your details, and review your CV against other suitable vacancies. In a lot of circumstances salaries can be negotiated, so if your salary requirements are higher than that stated, we can discuss this.
Apr 30, 2024
Full time
Excellent Company Great Staff Benefits Permanent Job Title: IT Helpdesk Engineer Location: Pulborough Employment Type : Permanent Helpdesk Network/Systems Engineer Our client is a very well-established Electronics Engineering company, with a global footprint.They have an exciting opening to work within their IT team. This is a permanent position, with an excellent salary, company benefits including Profit Share Scheme, Life Assurance, Healthcare benefits, half day Friday's and 25 days holiday + Bank Holidays. Job Summary 40% Helpdesk IT Support, 60% Systems Engineer, Covering 2 UK sites and 1 Germany site. Key Responsibilities Provide helpdesk services, support IT queries, and manage service requests using Ivanti service desk. Maintain and develop IT systems and network infrastructure for UK and Germany in alignment with Corporate IT. Ensure IT security, coordinate with global IT Security team, and address potential threats. Select, purchase, install, and maintain corporate-approved hardware. Manage Microsoft and third-party software applications, including O365, with expertise in O365 admin portal and PowerShell. Maintain Rubrik backup solution, ensuring compliance with corporate data backup requirements. Ensure asset management and software licensing compliance. Manage printers, peripherals, and consumables. Provide remote and onsite support to Spellman facilities globally. Manage Microsoft Teams telephone system integration with IT applications. Adhere to ISO 9001 Quality, ISO 14001 Environmental, and Health and Safety management systems. Manage VMWare server infrastructure and SAN. Manage and maintain Active Directory infrastructure for UK and Germany. Knowledge & Ability Microsoft Windows Enterprise technologies (Windows OS, Server, Office 365, SharePoint, SQL Server, CRM, Microsoft Teams). Third-party systems (Glovia G2, Rubrik Backup, Citrix, Windows RDS, Ivanti management suite, DLP solutions). Hardware solutions (SAN, Servers, Desktops, Laptops). Experience in system analysis, development, and deployment; knowledge of ISO 9001 and ISO 14001. Cisco or Aruba Switches and enterprise Wi-Fi experience. VMWare administration, VCP preferred. VOIP and Microsoft Teams Phone Systems experience. Strong understanding of Active Directory, GPO, DHCP, DNS. PMP or Project Management experience is a plus. TPA look forward to your application. If you meet some of the criteria, but you're not sure your experience is completely in line with the role, apply and we will review your CV and let you know. We will also register your details, and review your CV against other suitable vacancies. In a lot of circumstances salaries can be negotiated, so if your salary requirements are higher than that stated, we can discuss this.
Please note this job spec is used for multiple levels of Engineer. UK Nationals only due to Security Clearance eligibility. Role responsibilities: Interacting with project roles as required, to gain an understanding of the business environment, technical context, and organisational strategic direction. Advising our customer on the latest technologies and methodologies, designing and implementing innovative approaches to their problems using automation. Understanding security policies and implementing solutions to satisfy security requirements. Designing and implementing solutions which have high availability and are scalable. What you will bring to the team: Enthusiasm for collaboration and excellent communication skills (written and verbal). An interest in keeping up with emerging tools, techniques, and technologies. Effective time management and organisational skills. A flexible and Agile way of working within a fast paced and everchanging environment. Attention to detail with a pragmatic and enthusiastic attitude to work Desirable Skills and Technologies: Experience and knowledge of AWS / Azure and Azure Virtual Desktop. Experience with configuration management tools, e.g., Ansible (preferred), Puppet, Chef. Familiar with (or ability to learn easily) the following languages: Python, bash scripting, React, Go. Experience with deploying, configuring, and managing cloud architecture and technologies in AWS environments. Experience with web application services such as NGINX, Apache, JBoss. Knowledge of OpenShift Containerisation, RHEL 6,7,8, Docker and Kubernetes. Experience with monitoring systems e.g., ELK, Nagios, New Relic, DataDog, Splunk etc. Working knowledge of digital delivery processes and methodologies. Knowledge of Atlassian Toolset. Knowledge of JavaScript Understanding of front-end technologies, such as HTML5, and CSS3. Understanding the nature of asynchronous programming, its quirks and workarounds. Understanding of database schemas and query languages. Knowledge of infrastructure as code and CI/CD pipelines e.g., Jenkins, Terraform, Bitbucket, GIT repositories, Concourse, Team City etc. An understanding of how to deploy and configure AWS components to adhere to tight security requirements. Awareness of security identity, access management and authentication using products such as ADFS, SSL/TLS Certs, OIDC, OAUTH2, Keycloak or Redhat SSO
Apr 30, 2024
Full time
Please note this job spec is used for multiple levels of Engineer. UK Nationals only due to Security Clearance eligibility. Role responsibilities: Interacting with project roles as required, to gain an understanding of the business environment, technical context, and organisational strategic direction. Advising our customer on the latest technologies and methodologies, designing and implementing innovative approaches to their problems using automation. Understanding security policies and implementing solutions to satisfy security requirements. Designing and implementing solutions which have high availability and are scalable. What you will bring to the team: Enthusiasm for collaboration and excellent communication skills (written and verbal). An interest in keeping up with emerging tools, techniques, and technologies. Effective time management and organisational skills. A flexible and Agile way of working within a fast paced and everchanging environment. Attention to detail with a pragmatic and enthusiastic attitude to work Desirable Skills and Technologies: Experience and knowledge of AWS / Azure and Azure Virtual Desktop. Experience with configuration management tools, e.g., Ansible (preferred), Puppet, Chef. Familiar with (or ability to learn easily) the following languages: Python, bash scripting, React, Go. Experience with deploying, configuring, and managing cloud architecture and technologies in AWS environments. Experience with web application services such as NGINX, Apache, JBoss. Knowledge of OpenShift Containerisation, RHEL 6,7,8, Docker and Kubernetes. Experience with monitoring systems e.g., ELK, Nagios, New Relic, DataDog, Splunk etc. Working knowledge of digital delivery processes and methodologies. Knowledge of Atlassian Toolset. Knowledge of JavaScript Understanding of front-end technologies, such as HTML5, and CSS3. Understanding the nature of asynchronous programming, its quirks and workarounds. Understanding of database schemas and query languages. Knowledge of infrastructure as code and CI/CD pipelines e.g., Jenkins, Terraform, Bitbucket, GIT repositories, Concourse, Team City etc. An understanding of how to deploy and configure AWS components to adhere to tight security requirements. Awareness of security identity, access management and authentication using products such as ADFS, SSL/TLS Certs, OIDC, OAUTH2, Keycloak or Redhat SSO
Security Cleared Desktop Support Engineer Up to £257 per day(Inside IR35) This is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world as a Security Cleared Desktop Support Engineer.You will be based on a highly secure site in Edinburgh. Job Summary Your day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, logging tickets, escalating to 3rd Line when needed.You will be involved in building and configuring laptops and desktops, as well as some mobile device support. Essential Skills Active MOD, MOJ or Home Office Security Clearance Window experience including deployments via SCCM Some knowledge of IT networks including DNS/IP/DHCP Hardware breakfix experience If this Desktop Support Engineer role is of interest please apply now
Apr 30, 2024
Full time
Security Cleared Desktop Support Engineer Up to £257 per day(Inside IR35) This is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world as a Security Cleared Desktop Support Engineer.You will be based on a highly secure site in Edinburgh. Job Summary Your day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, logging tickets, escalating to 3rd Line when needed.You will be involved in building and configuring laptops and desktops, as well as some mobile device support. Essential Skills Active MOD, MOJ or Home Office Security Clearance Window experience including deployments via SCCM Some knowledge of IT networks including DNS/IP/DHCP Hardware breakfix experience If this Desktop Support Engineer role is of interest please apply now
About Us Our client is an MSP IT services provider with a clear vision to provide exceptional IT support. Their mantra is that they cherish their clients' technologies. They offer IT Support, infrastructure projects, software development, and cyber security. Role Description This is a full-time, office-based role as a customer-facing IT Support/Project Engineer. You will be responsible for resolving technology issues on Windows and Mac. Daily tasks include dedicating time to tickets, investigating and solving technical problems, communicating troubleshooting steps, and maintaining documentation on team procedures and processes. You will be supported with on-going training and have the support you need to develop with many opportunities for career progression. We pay a competitive salary complemented with a performance related bonus. More about you We are seeking people who are: Problem-solvers, analytical thinkers. Clear communicators, curious about the technology. Familiar with Microsoft or Apple platforms and tools. Ability to work in teams and collaborate. A natural inclination for customer service. Demonstrate that you can apply what you have learnt. Essential A professional and confident manner A basic understanding of TCP/IP, DNS, Microsoft Active Directory/Group Policies Understanding of anti-virus products and technologies Understanding of network infrastructure appliances such as routers, switches and wireless network points. Advantage Accreditation or experience in the majority of the following technical products: Microsoft Server Operating systems Microsoft Desktop Operating Systems Microsoft Exchange Server 2010/2013/2016 Microsoft RDS Active Directory Office 365 Hyper-V Citrix XenApp/Xendesktop Citrix Netscaler Sonicwall Firewalls Veeam / Cloud backup solutions Scripting (Powershell) Azure SQL Linux Symantec Cloud Webroot product range Cisco Switches Why Join Us You'll have the opportunity to work with enterprise level technologies and alongside exceptional professionals who are passionate about what they do. With a supportive environment and opportunities for career progression, your potential for growth is limitless. Apply Today If you're ready to take the next step in your IT career - apply now!
Apr 30, 2024
Full time
About Us Our client is an MSP IT services provider with a clear vision to provide exceptional IT support. Their mantra is that they cherish their clients' technologies. They offer IT Support, infrastructure projects, software development, and cyber security. Role Description This is a full-time, office-based role as a customer-facing IT Support/Project Engineer. You will be responsible for resolving technology issues on Windows and Mac. Daily tasks include dedicating time to tickets, investigating and solving technical problems, communicating troubleshooting steps, and maintaining documentation on team procedures and processes. You will be supported with on-going training and have the support you need to develop with many opportunities for career progression. We pay a competitive salary complemented with a performance related bonus. More about you We are seeking people who are: Problem-solvers, analytical thinkers. Clear communicators, curious about the technology. Familiar with Microsoft or Apple platforms and tools. Ability to work in teams and collaborate. A natural inclination for customer service. Demonstrate that you can apply what you have learnt. Essential A professional and confident manner A basic understanding of TCP/IP, DNS, Microsoft Active Directory/Group Policies Understanding of anti-virus products and technologies Understanding of network infrastructure appliances such as routers, switches and wireless network points. Advantage Accreditation or experience in the majority of the following technical products: Microsoft Server Operating systems Microsoft Desktop Operating Systems Microsoft Exchange Server 2010/2013/2016 Microsoft RDS Active Directory Office 365 Hyper-V Citrix XenApp/Xendesktop Citrix Netscaler Sonicwall Firewalls Veeam / Cloud backup solutions Scripting (Powershell) Azure SQL Linux Symantec Cloud Webroot product range Cisco Switches Why Join Us You'll have the opportunity to work with enterprise level technologies and alongside exceptional professionals who are passionate about what they do. With a supportive environment and opportunities for career progression, your potential for growth is limitless. Apply Today If you're ready to take the next step in your IT career - apply now!
Senior Service Desk Engineer Hybrid working London The Opportunity Working within a financial services company as a senior service desk engineer, carrying out the day-to-day IT support and focusing on larger projects as the business moves the IT team in-house. Is this role for you? Do you want to grow your understanding of finance and further develop your IT skills? Join a growing team and Build for the future. The Role & Responsibilities: Transferring the service desk from an external provider to an internal team. The candidate would be a people person able to provide support to all levels of the business as well as carry out larger projects. 3rd/4th line IT support Working within the ITIL framework Project work On-boarding devices and employees Training & Mentoring Juniors Providing 5-star customer service The person: Senior IT Support Engineer experience Indepth understanding and subject matter expertise of Microsoft 365, Windows Server Technologies, Exchange Online, Active Directory (AD) & Azure AD Networking & server management BAU support and being the point of escalation Worked in ITIL frameworks Project management or migration experience Desirable (but not required): Worked within an MSP or IT consultancy Worked in the Financial sector ITIL certification Microsoft Certified The reward: Competitive salary & Pension contributions Bonus Scheme 25 days holiday Cycle to Work Scheme Access to discounts Requirement: You must have the following visas/right to work to be eligible for this position: British Citizen, ILR, Dependant Visa, Pre-settled status etc. You must be UK-based to apply for this role. *If you don't have the right to work in the UK or are not located in the UK, you will be automatically rejected from the process due to client requirements. Apply Today!
Apr 30, 2024
Full time
Senior Service Desk Engineer Hybrid working London The Opportunity Working within a financial services company as a senior service desk engineer, carrying out the day-to-day IT support and focusing on larger projects as the business moves the IT team in-house. Is this role for you? Do you want to grow your understanding of finance and further develop your IT skills? Join a growing team and Build for the future. The Role & Responsibilities: Transferring the service desk from an external provider to an internal team. The candidate would be a people person able to provide support to all levels of the business as well as carry out larger projects. 3rd/4th line IT support Working within the ITIL framework Project work On-boarding devices and employees Training & Mentoring Juniors Providing 5-star customer service The person: Senior IT Support Engineer experience Indepth understanding and subject matter expertise of Microsoft 365, Windows Server Technologies, Exchange Online, Active Directory (AD) & Azure AD Networking & server management BAU support and being the point of escalation Worked in ITIL frameworks Project management or migration experience Desirable (but not required): Worked within an MSP or IT consultancy Worked in the Financial sector ITIL certification Microsoft Certified The reward: Competitive salary & Pension contributions Bonus Scheme 25 days holiday Cycle to Work Scheme Access to discounts Requirement: You must have the following visas/right to work to be eligible for this position: British Citizen, ILR, Dependant Visa, Pre-settled status etc. You must be UK-based to apply for this role. *If you don't have the right to work in the UK or are not located in the UK, you will be automatically rejected from the process due to client requirements. Apply Today!
IT Infrastructure Engineer - Hull or Leeds / Hybrid £40,000 - £45,000 + bonus, 35-hour work week and great benefits This profitable and growing organisation require an experienced IT Infrastructure Engineer, who has a proven track record of success working with a multitude of technologies. You will be responsible for maintaining and improving existing platforms as well as the implementation of new systems and third line support for the service desk.As an Infrastructure Specialist, you will be expected to keep up to date with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements. You will also develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users.The role will be hybrid, with the expectation of a few days per week based at either their Hull or central Leeds office. Package: Bonus potential 35-hour work week with flexible working 25 days holiday + 5 days 'study leave'. Professional development opportunities 5% employer pension, income protection, private medical, death in service + many more. Experience / Responsibilities: Prior experience in an Infrastructure / 3rd Line Engineer role VMware Servers including BigHand servers, Knowledge of SQL Experience supporting Websites, PCs, operating systems, databases, software applications. Ensure the creation and maintenance of all written documentation, The company have an excellent reputation within their sector and have shown consistent growth since their inception. They promote a healthy work-life balance and will give you the opportunity to develop your technical knowledge.Click APPLY to be considered for the role as my client is aiming to interview as soon as possible. All interviews are to be conducted virtually, with the process requiring a maximum of two stages.Contact - Millie EllisIf you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.Key words; IT Infrastructure Engineer, 3rd Line Engineer, Infrastructure Specialist. Commutable from Hull, York, Scunthorpe, Hessle, Pocklington, Selby, Goole, Grimsby, Doncaster, Beverley, Barton-upon-Humber, Willerby, Leeds, Selby, Wakefield, Harrogate, Bradford Please follow us on for similar rolesErin Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 30, 2024
Full time
IT Infrastructure Engineer - Hull or Leeds / Hybrid £40,000 - £45,000 + bonus, 35-hour work week and great benefits This profitable and growing organisation require an experienced IT Infrastructure Engineer, who has a proven track record of success working with a multitude of technologies. You will be responsible for maintaining and improving existing platforms as well as the implementation of new systems and third line support for the service desk.As an Infrastructure Specialist, you will be expected to keep up to date with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements. You will also develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users.The role will be hybrid, with the expectation of a few days per week based at either their Hull or central Leeds office. Package: Bonus potential 35-hour work week with flexible working 25 days holiday + 5 days 'study leave'. Professional development opportunities 5% employer pension, income protection, private medical, death in service + many more. Experience / Responsibilities: Prior experience in an Infrastructure / 3rd Line Engineer role VMware Servers including BigHand servers, Knowledge of SQL Experience supporting Websites, PCs, operating systems, databases, software applications. Ensure the creation and maintenance of all written documentation, The company have an excellent reputation within their sector and have shown consistent growth since their inception. They promote a healthy work-life balance and will give you the opportunity to develop your technical knowledge.Click APPLY to be considered for the role as my client is aiming to interview as soon as possible. All interviews are to be conducted virtually, with the process requiring a maximum of two stages.Contact - Millie EllisIf you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.Key words; IT Infrastructure Engineer, 3rd Line Engineer, Infrastructure Specialist. Commutable from Hull, York, Scunthorpe, Hessle, Pocklington, Selby, Goole, Grimsby, Doncaster, Beverley, Barton-upon-Humber, Willerby, Leeds, Selby, Wakefield, Harrogate, Bradford Please follow us on for similar rolesErin Associates Ltd is acting as an Employment Agency in relation to this vacancy.
2nd Line Support Engineer / Customer Service person is required for this IT company based near Winchester. Key Responsibilities Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLA's Providing incident management & stakeholder facing communication for customers as required (with the expectation of leading a multi manned P1 Bridge Line). Basic remote support and change management assistance to the customer base Manage and monitor call queues ensuring adherence to customer SLA's Qualifications/Skills required You do not need to have all the following but should have experience in some of:- Experience of technical support and of computing technologies. Good understanding of networking, TCP/IP and internet technologies. Knowledge of Microsoft O/S, with Linux an advantage. Passionate about IT with a constant desire to learn and advance knowledge. Able to work under pressure and an ability to multi task. Excellent customer service and communication skills as well as having a logical and methodical approach to troubleshooting. Good telephone manner, good analytical and problem-solving skills, ability to learn quickly and cross-apply knowledge Shift pattern 6 day duty cycle followed by 4 day rest period - 4 days off every 10 days (compared to a normal cycle of 4 days off every 14 days) 2 days of Early Rota : 07:00 to 14:00 2 days of Late Rota : 14:00 to 22:00 2 days of Night Rota : 22:00 to 07:00 4 days off
Apr 30, 2024
Full time
2nd Line Support Engineer / Customer Service person is required for this IT company based near Winchester. Key Responsibilities Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLA's Providing incident management & stakeholder facing communication for customers as required (with the expectation of leading a multi manned P1 Bridge Line). Basic remote support and change management assistance to the customer base Manage and monitor call queues ensuring adherence to customer SLA's Qualifications/Skills required You do not need to have all the following but should have experience in some of:- Experience of technical support and of computing technologies. Good understanding of networking, TCP/IP and internet technologies. Knowledge of Microsoft O/S, with Linux an advantage. Passionate about IT with a constant desire to learn and advance knowledge. Able to work under pressure and an ability to multi task. Excellent customer service and communication skills as well as having a logical and methodical approach to troubleshooting. Good telephone manner, good analytical and problem-solving skills, ability to learn quickly and cross-apply knowledge Shift pattern 6 day duty cycle followed by 4 day rest period - 4 days off every 10 days (compared to a normal cycle of 4 days off every 14 days) 2 days of Early Rota : 07:00 to 14:00 2 days of Late Rota : 14:00 to 22:00 2 days of Night Rota : 22:00 to 07:00 4 days off
Job Title: Senior Field Service Engineer Department: Field Services Location: Manchester or Stoke Responsible To: Resource Manager (Field) Main Purpose of Job: The Senior Field Service Engineer will be responsible for diagnosing and repairing various IT equipment, including Servers, PCs, Laptops, Printers, and EPOS systems, at customer locations throughout the UK. They will ensure adherence to company processes, procedures, and contractual obligations while upholding exceptional levels of customer service. This role requires an experienced Field Service Engineer who is adept at communication and teamwork, reporting to Team Leader/Resource Managers (Field) and collaborating closely with Call Control and Technical vetting teams within Field Services. Key Responsibilities: Independently troubleshoot and resolve issues on-site, encompassing a broad spectrum of hardware and software products. Install, configure, and provide support for Server/Desktop/EPOS environments, as well as client software on various networking platforms across UK customer sites. Follow documented procedures and maintain safety and ESD precautions consistently. Demonstrate effective problem-solving skills and adaptability to new challenges. Cultivate professional relationships with internal stakeholders, including Call Control and Tech Vetting teams. Ensure compliance with processes, procedures, and contractual agreements. Strive to deliver exceptional customer service and support, meeting or exceeding SLAs. Complete documentation, including Field Service Call reports and Customer Checksheets, within specified SLA timeframes. Collaborate with call allocators to optimize SLA fulfilment economically. Understand and surpass customer SLA requirements through proactive initiatives. Undertake additional tasks as directed by Senior Management. Key Skills: Proficiency in Server/PC architecture, Windows Operating systems, and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. Possession of manufacturer-recognised accreditation's such as HP/IBM/Dell for both Server and Desktop. Minimum 6 years of customer-facing IT industry experience. Ability to work independently across a diverse range of products. Excellent communication, organisational, and customer service skills. Capacity to perform under pressure while maintaining high standards of quality and professionalism. Strong time management and teamwork abilities. Awareness of ITIL methodologies and best practices. Previous experience in a similar role preferred. Flexibility to adapt to changing team needs. Adherence to company standards and procedures. Maintenance of excellent customer relationships. High levels of punctuality, communication, attitude, competence, and service quality. Maintenance of appropriate Manufacturer Server Accreditation's. Personal Attributes: Highly enthusiastic, approachable, and self-motivated to achieve targets. Effective prioritisation of workload. Methodical and accurate approach to tasks. Commitment to team-focused excellence and continuous improvement. Positive attitude with the ability to influence others. Excellent communication and relationship management skills. Analytical mindset with exceptional attention to detail. Innovative thinking within parameters (SLAs, call handling, system processes, etc.). Possession of a full UK Driving License. Package: Salary: £27,000 to £29,000 depending on experience. Company car: Toyota Corolla estate hybrid. Fuel card, NCP card, Ringo Account provided. 5% pension match. On-call rota payment: £304 per week, mandatory. Rotational on-call schedule: Ireland 1 in 3 weeks, Manchester/Stoke 1 in 6 weeks. Overtime paid at 1.5, except for bank holidays, which is 2. Click apply now or message me for further info.
Apr 30, 2024
Full time
Job Title: Senior Field Service Engineer Department: Field Services Location: Manchester or Stoke Responsible To: Resource Manager (Field) Main Purpose of Job: The Senior Field Service Engineer will be responsible for diagnosing and repairing various IT equipment, including Servers, PCs, Laptops, Printers, and EPOS systems, at customer locations throughout the UK. They will ensure adherence to company processes, procedures, and contractual obligations while upholding exceptional levels of customer service. This role requires an experienced Field Service Engineer who is adept at communication and teamwork, reporting to Team Leader/Resource Managers (Field) and collaborating closely with Call Control and Technical vetting teams within Field Services. Key Responsibilities: Independently troubleshoot and resolve issues on-site, encompassing a broad spectrum of hardware and software products. Install, configure, and provide support for Server/Desktop/EPOS environments, as well as client software on various networking platforms across UK customer sites. Follow documented procedures and maintain safety and ESD precautions consistently. Demonstrate effective problem-solving skills and adaptability to new challenges. Cultivate professional relationships with internal stakeholders, including Call Control and Tech Vetting teams. Ensure compliance with processes, procedures, and contractual agreements. Strive to deliver exceptional customer service and support, meeting or exceeding SLAs. Complete documentation, including Field Service Call reports and Customer Checksheets, within specified SLA timeframes. Collaborate with call allocators to optimize SLA fulfilment economically. Understand and surpass customer SLA requirements through proactive initiatives. Undertake additional tasks as directed by Senior Management. Key Skills: Proficiency in Server/PC architecture, Windows Operating systems, and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. Possession of manufacturer-recognised accreditation's such as HP/IBM/Dell for both Server and Desktop. Minimum 6 years of customer-facing IT industry experience. Ability to work independently across a diverse range of products. Excellent communication, organisational, and customer service skills. Capacity to perform under pressure while maintaining high standards of quality and professionalism. Strong time management and teamwork abilities. Awareness of ITIL methodologies and best practices. Previous experience in a similar role preferred. Flexibility to adapt to changing team needs. Adherence to company standards and procedures. Maintenance of excellent customer relationships. High levels of punctuality, communication, attitude, competence, and service quality. Maintenance of appropriate Manufacturer Server Accreditation's. Personal Attributes: Highly enthusiastic, approachable, and self-motivated to achieve targets. Effective prioritisation of workload. Methodical and accurate approach to tasks. Commitment to team-focused excellence and continuous improvement. Positive attitude with the ability to influence others. Excellent communication and relationship management skills. Analytical mindset with exceptional attention to detail. Innovative thinking within parameters (SLAs, call handling, system processes, etc.). Possession of a full UK Driving License. Package: Salary: £27,000 to £29,000 depending on experience. Company car: Toyota Corolla estate hybrid. Fuel card, NCP card, Ringo Account provided. 5% pension match. On-call rota payment: £304 per week, mandatory. Rotational on-call schedule: Ireland 1 in 3 weeks, Manchester/Stoke 1 in 6 weeks. Overtime paid at 1.5, except for bank holidays, which is 2. Click apply now or message me for further info.
3rd Line Support Engineer - Glasgow (Hybrid) - up to 52,000 (plus on-call rota) Lorien's client, a leading provider of managed hosting, cloud, and transformation services, is seeking a 3rd Line Support Engineer to join their Support team as they grow into the new year. If you have a strong technical support background, as well as a passion for all things third line, then this is the opportunity for you. In return, you'll enjoy working for an evolving and expanding organisation, hybrid model between home and their brand-new Glasgow city centre office, access to the latest tech, and much more, so look at the finer details below: About the role: This organisation works hard to empower their customers in the digital age, and as a 3rd Line Support professional, you'll care of everything from server configuration, network support to managing backups and monitoring networks and servers, as well as managing tasks in their datacentre. Working with a range of various technologies and software's, the 3rd Line Engineers are responsible for solving a broad area of technical issues, making sure a first-class service is always provided. About you: Strong background working with Windows and VMWare Well versed in technical customer support or helpdesk systems Knowledge of Windows Server 2008/2012/2016, IIS, Active Directory History working with RedHat/CentOS/Debian/CloudLinux, Citrix, Hyper-V, KVM Strong understanding of networking basics, OSI networking model Having previously worked with switch configurations RHCT and an MCSE/MCSA Server 2008/2012/2016 qualifications is desirable, but not essential History working within a datacentre is desirable but not essential This is a great opportunity to join a growing team at an exciting part of their history and be part of a collaborative environment where your expertise will be valued and rewarded. Apply now with your latest CV for immediate consideration. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 30, 2024
Full time
3rd Line Support Engineer - Glasgow (Hybrid) - up to 52,000 (plus on-call rota) Lorien's client, a leading provider of managed hosting, cloud, and transformation services, is seeking a 3rd Line Support Engineer to join their Support team as they grow into the new year. If you have a strong technical support background, as well as a passion for all things third line, then this is the opportunity for you. In return, you'll enjoy working for an evolving and expanding organisation, hybrid model between home and their brand-new Glasgow city centre office, access to the latest tech, and much more, so look at the finer details below: About the role: This organisation works hard to empower their customers in the digital age, and as a 3rd Line Support professional, you'll care of everything from server configuration, network support to managing backups and monitoring networks and servers, as well as managing tasks in their datacentre. Working with a range of various technologies and software's, the 3rd Line Engineers are responsible for solving a broad area of technical issues, making sure a first-class service is always provided. About you: Strong background working with Windows and VMWare Well versed in technical customer support or helpdesk systems Knowledge of Windows Server 2008/2012/2016, IIS, Active Directory History working with RedHat/CentOS/Debian/CloudLinux, Citrix, Hyper-V, KVM Strong understanding of networking basics, OSI networking model Having previously worked with switch configurations RHCT and an MCSE/MCSA Server 2008/2012/2016 qualifications is desirable, but not essential History working within a datacentre is desirable but not essential This is a great opportunity to join a growing team at an exciting part of their history and be part of a collaborative environment where your expertise will be valued and rewarded. Apply now with your latest CV for immediate consideration. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Clearwater People Solutions Ltd
Shoreham-by-sea, Sussex
Attention: Passionate 1st/2nd Line Support Engineer Wanted! Elevate your career in the dynamic world of IT Support! We're on the lookout for a driven 1st/2nd Line Support Engineer to thrive in our fast-paced environment. Ready to make your mark? Read on and be part of something extraordinary! Key Responsibilities for the 1st/2nd Line Support Engineer: Assist technical support requests within the team Meet and exceed SLAs Ensure good communication with both customers and staff Keep the IT Documentation up to date Manage multiple tickets Skills Required for the 1st/2nd Line Support Engineer: Experience working with Microsoft technologies (incl. AD, Windows Server, 365) Experience working with Network technologies (Firewall, Switches, Routers, Wi-fi) 1st/2nd Line Service Desk Experience Exceptional customer service skills and engagement and strong written and spoken communication skills Ability to work independently and as part of a team Working in a pressurised environment handling multiple tickets and incoming requests If this is right for you, please apply for additional information or contact Thomas Edevane.
Apr 30, 2024
Full time
Attention: Passionate 1st/2nd Line Support Engineer Wanted! Elevate your career in the dynamic world of IT Support! We're on the lookout for a driven 1st/2nd Line Support Engineer to thrive in our fast-paced environment. Ready to make your mark? Read on and be part of something extraordinary! Key Responsibilities for the 1st/2nd Line Support Engineer: Assist technical support requests within the team Meet and exceed SLAs Ensure good communication with both customers and staff Keep the IT Documentation up to date Manage multiple tickets Skills Required for the 1st/2nd Line Support Engineer: Experience working with Microsoft technologies (incl. AD, Windows Server, 365) Experience working with Network technologies (Firewall, Switches, Routers, Wi-fi) 1st/2nd Line Service Desk Experience Exceptional customer service skills and engagement and strong written and spoken communication skills Ability to work independently and as part of a team Working in a pressurised environment handling multiple tickets and incoming requests If this is right for you, please apply for additional information or contact Thomas Edevane.
A great opportunity to join a smaller sized, dynamic and ever-changing IT and Technical Support organisation in the Brighton area. My client is looking for an experienced 1st Line IT Support Engineer to join their busy and growing Service Desk team. The successful person for this role will become an integral part of the Service Desk Team and will be looking to grow your IT Support career in the future. The role is to provide mainly but mainly 1st Line support but also handling some 2nd Line queries, to a mix of national and international customers while providing an outstanding level of customer service. Working with a variety of technologies and platforms across different sized organisations. You will enjoy working closely with team members and external IT Engineers and will have the opportunity to demonstrate your already gained technical knowledge and ability while learning news skills and technologies as the role progresses. There is plenty of opportunity with this company to progress your career within IT Support. The role is currently office based, but there may be an opportunity if desired to become an IT Engineer and be field based. A driving license is preferred but not essential. Please note; this role is based in the office 5 days a week, Monday to Friday. It is essential candidates can commute to this location on a daily bases. Skills and Experience: Solid experience of 1st Line IT Technical Support Some experience of handling 2nd line queries is desirable Outstanding communication and customer service skills Ability to work independently within sometimes a high pressurised environment handling multiple tickets Enjoys working as part of a close team and building relationships with external customers High attention to detail and strong problem solver Full experience of the MS Suite MS Office 365, Windows 10/11/Active Directory Experience of working for an MSP or across multiple office sites is desirable but not essential Experience of working with network technologies (Firewalls, Switches and Routers, Wifi) Experience in Cloud Solutions Comfortable and experienced working with SLA s clear documentation skills Experience of working with a Service Desk Ticketing system Experience in Cloud Solutions (MS Office 365, Azure) Experience in Virtualisation Technologies (VMWare and Hyper V)
Apr 30, 2024
Full time
A great opportunity to join a smaller sized, dynamic and ever-changing IT and Technical Support organisation in the Brighton area. My client is looking for an experienced 1st Line IT Support Engineer to join their busy and growing Service Desk team. The successful person for this role will become an integral part of the Service Desk Team and will be looking to grow your IT Support career in the future. The role is to provide mainly but mainly 1st Line support but also handling some 2nd Line queries, to a mix of national and international customers while providing an outstanding level of customer service. Working with a variety of technologies and platforms across different sized organisations. You will enjoy working closely with team members and external IT Engineers and will have the opportunity to demonstrate your already gained technical knowledge and ability while learning news skills and technologies as the role progresses. There is plenty of opportunity with this company to progress your career within IT Support. The role is currently office based, but there may be an opportunity if desired to become an IT Engineer and be field based. A driving license is preferred but not essential. Please note; this role is based in the office 5 days a week, Monday to Friday. It is essential candidates can commute to this location on a daily bases. Skills and Experience: Solid experience of 1st Line IT Technical Support Some experience of handling 2nd line queries is desirable Outstanding communication and customer service skills Ability to work independently within sometimes a high pressurised environment handling multiple tickets Enjoys working as part of a close team and building relationships with external customers High attention to detail and strong problem solver Full experience of the MS Suite MS Office 365, Windows 10/11/Active Directory Experience of working for an MSP or across multiple office sites is desirable but not essential Experience of working with network technologies (Firewalls, Switches and Routers, Wifi) Experience in Cloud Solutions Comfortable and experienced working with SLA s clear documentation skills Experience of working with a Service Desk Ticketing system Experience in Cloud Solutions (MS Office 365, Azure) Experience in Virtualisation Technologies (VMWare and Hyper V)
Service Desk Engineer (DV cleared) Are you an experienced Service Desk professional with active DV clearance looking for a new role? We are partnered with a government organisation looking for a Service Desk Engineer on a long term contract to join our government client in Central London This role would be based full time on site in Central London, with no WFH Experience Experience supporting data and networks will be required Experience in other roles working unsocialable hours If you are an experienced Service Desk professional looking for a new role, please apply now! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 30, 2024
Full time
Service Desk Engineer (DV cleared) Are you an experienced Service Desk professional with active DV clearance looking for a new role? We are partnered with a government organisation looking for a Service Desk Engineer on a long term contract to join our government client in Central London This role would be based full time on site in Central London, with no WFH Experience Experience supporting data and networks will be required Experience in other roles working unsocialable hours If you are an experienced Service Desk professional looking for a new role, please apply now! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
IT Support Engineer, Service Desk, Brentwood and City of London Professional services company, c650 staff We are looking for a candidate with the following attributes. At least 5 years' experience in a 1st/2nd line IT Support role. Enthusiastic and motivated individual with a professional and courteous manner. Excellent customer service and communications skills, both written and verbal. Keen to learn and develop new skills, both through formal training and whilst in the role. Excellent time management skills. Able to prioritise workload to suit the needs of the business. Willingness to support users throughout the company by providing remote and desk-side support Ability to own and resolve IT Support issues, aiming to resolve as many calls as possible. Confidence to escalate calls internally and with third parties This role suits anyone with a keen interest in IT Support, looking to develop new skills. Experienced in the following technologies: Microsoft Windows 10 Microsoft Office, including Outlook Microsoft 365 Microsoft Exchange Microsoft SharePoint Active Directory VMWare Networking TCP/IP The role will be based primarily in Brentwood with travel to City of London office. 1 day working from Home
Apr 30, 2024
Full time
IT Support Engineer, Service Desk, Brentwood and City of London Professional services company, c650 staff We are looking for a candidate with the following attributes. At least 5 years' experience in a 1st/2nd line IT Support role. Enthusiastic and motivated individual with a professional and courteous manner. Excellent customer service and communications skills, both written and verbal. Keen to learn and develop new skills, both through formal training and whilst in the role. Excellent time management skills. Able to prioritise workload to suit the needs of the business. Willingness to support users throughout the company by providing remote and desk-side support Ability to own and resolve IT Support issues, aiming to resolve as many calls as possible. Confidence to escalate calls internally and with third parties This role suits anyone with a keen interest in IT Support, looking to develop new skills. Experienced in the following technologies: Microsoft Windows 10 Microsoft Office, including Outlook Microsoft 365 Microsoft Exchange Microsoft SharePoint Active Directory VMWare Networking TCP/IP The role will be based primarily in Brentwood with travel to City of London office. 1 day working from Home