Job Summary Our client, a leading manufacturing company, is seeking a dedicated and detail-oriented Service Centre Planning Technician to join their team. In this role, you will be responsible for analysing and validating customer service Return Merchandise Authorisation (RMA) requests, planning RMAs, and coordinating resources efficiently with the manager. As the primary point of contact with Customer Service Representatives (CSRs), you will play a crucial role in maintaining inventory levels of service-related materials. If you have a strong background in planning, excellent communication skills, and a passion for delivering exceptional service, we encourage you to apply. What You'll Do Repair Triage: Analyse and validate customer service requests to determine appropriate action and make necessary changes. Prioritise repair tasks based on urgency and customer needs. RMA Planning: Utilise SAP to efficiently plan and coordinate RMAs within the Service Centre load. Ensure timely processing and tracking of RMAs to meet service level agreements. Resource Coordination: Collaborate with the manager or service coordinator to allocate resources effectively for service tasks. Coordinate technician schedules and assignments to optimise productivity. Point of Contact: Serve as the primary point of contact with Customer Service Representatives (CSRs) to address customer inquiries and concerns. Provide regular updates on service statuses and resolutions to CSRs. Inventory Maintenance: Manage and maintain inventory levels of Service Centre materials and equipment. Request purchases to restock as needed. What We're Looking For Familiarity with electronic test equipment to facilitate efficient troubleshooting and understanding of repair processes. Knowledge of products and software applications is a plus. Experience with ERP software systems, ideally SAP, to effectively manage RMA planning and other service-related tasks. Proficiency in Microsoft Word and Excel for documentation, reporting, and data analysis purposes. Ability to work independently and take ownership of tasks to ensure timely completion. Adaptability to changing priorities and the ability to work efficiently in a fast-paced environment. Excellent verbal and written communication skills to interact effectively with internal teams and external stakeholders. Strong collaborative skills to work cohesively within a team and contribute to achieving common goals. Education: BTEC/City guilds in Electronics. Experience: Minimum 2-3 years of electronic test equipment service experience with a good understanding of electronics. Knowledge of optical equipment is beneficial. Language Requirement: Fluent in English. If you are a self-motivated individual with a passion for delivering exceptional service, our client would love to hear from you. Apply now!
May 02, 2024
Full time
Job Summary Our client, a leading manufacturing company, is seeking a dedicated and detail-oriented Service Centre Planning Technician to join their team. In this role, you will be responsible for analysing and validating customer service Return Merchandise Authorisation (RMA) requests, planning RMAs, and coordinating resources efficiently with the manager. As the primary point of contact with Customer Service Representatives (CSRs), you will play a crucial role in maintaining inventory levels of service-related materials. If you have a strong background in planning, excellent communication skills, and a passion for delivering exceptional service, we encourage you to apply. What You'll Do Repair Triage: Analyse and validate customer service requests to determine appropriate action and make necessary changes. Prioritise repair tasks based on urgency and customer needs. RMA Planning: Utilise SAP to efficiently plan and coordinate RMAs within the Service Centre load. Ensure timely processing and tracking of RMAs to meet service level agreements. Resource Coordination: Collaborate with the manager or service coordinator to allocate resources effectively for service tasks. Coordinate technician schedules and assignments to optimise productivity. Point of Contact: Serve as the primary point of contact with Customer Service Representatives (CSRs) to address customer inquiries and concerns. Provide regular updates on service statuses and resolutions to CSRs. Inventory Maintenance: Manage and maintain inventory levels of Service Centre materials and equipment. Request purchases to restock as needed. What We're Looking For Familiarity with electronic test equipment to facilitate efficient troubleshooting and understanding of repair processes. Knowledge of products and software applications is a plus. Experience with ERP software systems, ideally SAP, to effectively manage RMA planning and other service-related tasks. Proficiency in Microsoft Word and Excel for documentation, reporting, and data analysis purposes. Ability to work independently and take ownership of tasks to ensure timely completion. Adaptability to changing priorities and the ability to work efficiently in a fast-paced environment. Excellent verbal and written communication skills to interact effectively with internal teams and external stakeholders. Strong collaborative skills to work cohesively within a team and contribute to achieving common goals. Education: BTEC/City guilds in Electronics. Experience: Minimum 2-3 years of electronic test equipment service experience with a good understanding of electronics. Knowledge of optical equipment is beneficial. Language Requirement: Fluent in English. If you are a self-motivated individual with a passion for delivering exceptional service, our client would love to hear from you. Apply now!
Are you an IT professional looking to provide support in a thriving academy? We are currently looking to appoint an ICT Technician to provide an outstanding IT support service to the staff, students and trainee teachers at Harris Academy Bermondsey. About Us Harris Academy Bermondsey is a girls' school with drive and ambition in the heart of London. Our students achieve the very highest standards in their education. Ofsted rated us as Outstanding in every one of their categories in November 2019. We are passionate about making a difference to the lives of our young women, ensuring that they have every opportunity to succeed by identifying and nurturing each one's individual talents. Our well-qualified teachers and highly effective support staff are committed to providing an education that ensures every girl achieves excellence and becomes a leader, within a safe and happy learning environment. HAB is a diverse and inclusive comprehensive school for girls in central London. Many HAB girls are from disadvantaged backgrounds, but all study the EBacc and are prepared for university so as to compete with their more advantaged peers. HAB teachers and support staff are uncompromising and caring in achieving this. Main Areas of Responsibility Your responsibilities will include: Providing high-quality technical support, advice and guidance to staff, students and trainee teachers Ensuring that all incidents and service requests are logged appropriately Retaining ownership of all incident and service request tickets and ensuring staff are regularly updating, re-routing or escalating where necessary to achieve resolution. Identifying, implementing and documenting Known Issues and workarounds for desktop related issues Ensuring that Academy incidents and service requests are resolved within the target resolution time Imaging, deploying and maintaining Windows 10 based PCs, Laptops and tablets, and Apple OS iMacs and iPads Installing, configuring and maintaining computer peripheral equipment Installing and testing new software and software updates and upgrades Installing, configuring and maintaining VoIP telephones Familiarising yourself with the network infrastructure and associated documentation Ensuring that the server and network infrastructure at both locations are regularly checked and maintained Working with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS's and other networked devices Administering Active Directory user login accounts Managing Active Directory Distribution and Security groups within the Academy With the assistance of the Federation IT Service Manager, ensuring that all Academy systems documentation is maintained and updated as required. Delivering the IT support service in accordance with ITIL and HarrisNET principles. Liaising with the relevant SLT and Federation IT Service Managers to ensure that all specific local and Federation requirements are met Updating and maintaining the IT assets in both locations as listed in the CMDB Qualifications & Experience We would like to hear from you if you have: Good verbal and written communication skills The ability to self-manage, organise, and prioritise tasks and work under pressure A demonstrable track record of balancing priorities and working to strict timescales to deliver results on time and to a high quality Flexibility and adaptability Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop related software products Excellent troubleshooting skills, backed by a clear, analytical approach to problem solving A minimum of two years' experience of carrying out a similar, client facing role in either the primary or secondary education sector Recent experience of working in an on-site IT based, Customer Service environment Proven experience of supporting Microsoft products Proven experience of managing Active Directory user accounts Recent experience of supporting Apple products Recent experience of supporting Windows 10 PCs, laptops and tablets For a full job description and person specification, please download the Job Pack. Professional Development & Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, electric car scheme, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benefits. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
May 01, 2024
Full time
Are you an IT professional looking to provide support in a thriving academy? We are currently looking to appoint an ICT Technician to provide an outstanding IT support service to the staff, students and trainee teachers at Harris Academy Bermondsey. About Us Harris Academy Bermondsey is a girls' school with drive and ambition in the heart of London. Our students achieve the very highest standards in their education. Ofsted rated us as Outstanding in every one of their categories in November 2019. We are passionate about making a difference to the lives of our young women, ensuring that they have every opportunity to succeed by identifying and nurturing each one's individual talents. Our well-qualified teachers and highly effective support staff are committed to providing an education that ensures every girl achieves excellence and becomes a leader, within a safe and happy learning environment. HAB is a diverse and inclusive comprehensive school for girls in central London. Many HAB girls are from disadvantaged backgrounds, but all study the EBacc and are prepared for university so as to compete with their more advantaged peers. HAB teachers and support staff are uncompromising and caring in achieving this. Main Areas of Responsibility Your responsibilities will include: Providing high-quality technical support, advice and guidance to staff, students and trainee teachers Ensuring that all incidents and service requests are logged appropriately Retaining ownership of all incident and service request tickets and ensuring staff are regularly updating, re-routing or escalating where necessary to achieve resolution. Identifying, implementing and documenting Known Issues and workarounds for desktop related issues Ensuring that Academy incidents and service requests are resolved within the target resolution time Imaging, deploying and maintaining Windows 10 based PCs, Laptops and tablets, and Apple OS iMacs and iPads Installing, configuring and maintaining computer peripheral equipment Installing and testing new software and software updates and upgrades Installing, configuring and maintaining VoIP telephones Familiarising yourself with the network infrastructure and associated documentation Ensuring that the server and network infrastructure at both locations are regularly checked and maintained Working with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS's and other networked devices Administering Active Directory user login accounts Managing Active Directory Distribution and Security groups within the Academy With the assistance of the Federation IT Service Manager, ensuring that all Academy systems documentation is maintained and updated as required. Delivering the IT support service in accordance with ITIL and HarrisNET principles. Liaising with the relevant SLT and Federation IT Service Managers to ensure that all specific local and Federation requirements are met Updating and maintaining the IT assets in both locations as listed in the CMDB Qualifications & Experience We would like to hear from you if you have: Good verbal and written communication skills The ability to self-manage, organise, and prioritise tasks and work under pressure A demonstrable track record of balancing priorities and working to strict timescales to deliver results on time and to a high quality Flexibility and adaptability Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop related software products Excellent troubleshooting skills, backed by a clear, analytical approach to problem solving A minimum of two years' experience of carrying out a similar, client facing role in either the primary or secondary education sector Recent experience of working in an on-site IT based, Customer Service environment Proven experience of supporting Microsoft products Proven experience of managing Active Directory user accounts Recent experience of supporting Apple products Recent experience of supporting Windows 10 PCs, laptops and tablets For a full job description and person specification, please download the Job Pack. Professional Development & Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, electric car scheme, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benefits. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
Customer Operations Team Lead
Cheltenham
£30k - £35k DoE
We have an incredible opportunity for a Customer Operations Team Lead to join our fast-paced and innovative client on a permanent basis. Our renowned client has received significant investment and has exciting plans to grow through the use of intelligent technology solutions.
The role of Customer Operations Team Lead will provide frontline customer service along with a team of Support Agents, Analysts, Technicians and Engineers. If successful, you will be responsible for leading and motivating first and second line technicians and support analysts. Your focus will be on driving exceptional customer service, building a world class support function and identifying opportunities for continuous improvement.
Key Responsibilities:
Line manage a team of Support Analysts by inspiring, developing and supporting them
Foster an environment of collaboration within the team to deliver quick resolutions
Effectively resolve escalated enquiries/complaints referred by team members
Champion a culture of continuous improvement supporting the continual development of systems and processes, with awareness of industry trends and best practices
Ensure useful and relevant real-time monitoring & reporting are available
Provide the required management information relating to customer contact including trend analysis and present in weekly ARR meetings
Track and identify trends across tickets for customer behaviour forming part of early warning system for other ARR team members
Collaborate with the product team to capture customer requirements that feed in to the Roadmap
Key Skills and Experience:
Essential:
Previous experience in leading and managing a customer service environment
Experience of modern contact centre technologies such as CRM systems, social media, forums, ticketing, monitoring and web chat.
Have a desire to embrace new technologies, tools & processes
Excellent interpersonal and motivational skills
Highly effective at prioritising, planning and managing work to defined timescales
Have a proven ability to meet customer service targets and deadlines
Ability to qualify, evaluate and feedback the impact of commercial decisions
Desirable:
Understand the importance and impact of first point resolution (FPR)
Expansive knowledge of the Tech and eCommerce / Marketplace industries
Experience with MySQL databases and Java based applications
Experience in effective customer complaint handling
Track record of creative and innovative ideas that deliver, a motivated team, increased CSAT and an energised workplace
Benefits:
Company bonus scheme
If you require any further information please contact Joe Lyons on (Apply online only)
GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development.
Based off the M5 between Cheltenham and Gloucester, we manage IT jobs in Gloucestershire and the Southwest including Bristol, Swindon, Oxford, Reading, Birmingham and South Wales.
Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients
Oct 29, 2018
Customer Operations Team Lead
Cheltenham
£30k - £35k DoE
We have an incredible opportunity for a Customer Operations Team Lead to join our fast-paced and innovative client on a permanent basis. Our renowned client has received significant investment and has exciting plans to grow through the use of intelligent technology solutions.
The role of Customer Operations Team Lead will provide frontline customer service along with a team of Support Agents, Analysts, Technicians and Engineers. If successful, you will be responsible for leading and motivating first and second line technicians and support analysts. Your focus will be on driving exceptional customer service, building a world class support function and identifying opportunities for continuous improvement.
Key Responsibilities:
Line manage a team of Support Analysts by inspiring, developing and supporting them
Foster an environment of collaboration within the team to deliver quick resolutions
Effectively resolve escalated enquiries/complaints referred by team members
Champion a culture of continuous improvement supporting the continual development of systems and processes, with awareness of industry trends and best practices
Ensure useful and relevant real-time monitoring & reporting are available
Provide the required management information relating to customer contact including trend analysis and present in weekly ARR meetings
Track and identify trends across tickets for customer behaviour forming part of early warning system for other ARR team members
Collaborate with the product team to capture customer requirements that feed in to the Roadmap
Key Skills and Experience:
Essential:
Previous experience in leading and managing a customer service environment
Experience of modern contact centre technologies such as CRM systems, social media, forums, ticketing, monitoring and web chat.
Have a desire to embrace new technologies, tools & processes
Excellent interpersonal and motivational skills
Highly effective at prioritising, planning and managing work to defined timescales
Have a proven ability to meet customer service targets and deadlines
Ability to qualify, evaluate and feedback the impact of commercial decisions
Desirable:
Understand the importance and impact of first point resolution (FPR)
Expansive knowledge of the Tech and eCommerce / Marketplace industries
Experience with MySQL databases and Java based applications
Experience in effective customer complaint handling
Track record of creative and innovative ideas that deliver, a motivated team, increased CSAT and an energised workplace
Benefits:
Company bonus scheme
If you require any further information please contact Joe Lyons on (Apply online only)
GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development.
Based off the M5 between Cheltenham and Gloucester, we manage IT jobs in Gloucestershire and the Southwest including Bristol, Swindon, Oxford, Reading, Birmingham and South Wales.
Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients
Software Distribution Technician (Radia / McAfee / Windows) - Temporary - Bracknell, Berkshire.
A global IT services company is searching for a Software Distribution Technician to join their team on a temporary basis in Bracknell. The role will involve working for a major defence organisation so SC security clearance will be required (the company will obtain clearance for the successful candidate).
Description:
A Software Distribution Technician is required to provide technical support for the Software Delivery (Radia) solution who will be part of a larger team of approximately 20 Engineers. The Technician will operate the HP Radia Distribution process, manage software downloads to UADs and Servers, be involved in planning and co-ordinating major application roll-outs and baselines, investigate reported failures for delivery in liaison with 3rd line technical support ensuring disruption is kept to a minimum, ensure Sanctuary database is updated, provide support to data centres and tier3 servers in Live, distribute and maintain Anti-Virus solution to all devices (servers and uads) at the technical infrastructure boundaries and gateways, liaise with engineering, release management to understand future product releases, ensure license compliance isn't compromised at user devices.
Skills - Mandatory:
Security Clearance
W2K/W2K3
Anti-Virus Solutions - preferably McAfee
A good team player
Skills - Useful:
Sanctuary
Knowledge of Software Deployment Tools (Radia/SMS)
Trouble shooting skills
HP Radia
Writing process documents and Work Instructions
Project People Ltd is acting as an Employment Business in relation to this vacancy
Sep 09, 2016
Software Distribution Technician (Radia / McAfee / Windows) - Temporary - Bracknell, Berkshire.
A global IT services company is searching for a Software Distribution Technician to join their team on a temporary basis in Bracknell. The role will involve working for a major defence organisation so SC security clearance will be required (the company will obtain clearance for the successful candidate).
Description:
A Software Distribution Technician is required to provide technical support for the Software Delivery (Radia) solution who will be part of a larger team of approximately 20 Engineers. The Technician will operate the HP Radia Distribution process, manage software downloads to UADs and Servers, be involved in planning and co-ordinating major application roll-outs and baselines, investigate reported failures for delivery in liaison with 3rd line technical support ensuring disruption is kept to a minimum, ensure Sanctuary database is updated, provide support to data centres and tier3 servers in Live, distribute and maintain Anti-Virus solution to all devices (servers and uads) at the technical infrastructure boundaries and gateways, liaise with engineering, release management to understand future product releases, ensure license compliance isn't compromised at user devices.
Skills - Mandatory:
Security Clearance
W2K/W2K3
Anti-Virus Solutions - preferably McAfee
A good team player
Skills - Useful:
Sanctuary
Knowledge of Software Deployment Tools (Radia/SMS)
Trouble shooting skills
HP Radia
Writing process documents and Work Instructions
Project People Ltd is acting as an Employment Business in relation to this vacancy
CVL
Northallerton, Northallerton, North Yorkshire, UK
This is a temporary post to start immediately.
Primary Functions:
*Assist the Service Desk with the delivery of ICT support services;
*Resolve service calls as directed by the Service Desk;
*To monitor and pro-actively maintain the Service's systems;
*To provide ICT support administration within the section;
*To liaise with external Service partners for all IT fault resolutions, enhancements and upgrades;
*To maintain IT standard operating procedures (SOPs) in line with legislation and internal regulations;
*To maintain the integrity of our client's ICT infrastructure and ensure a secure and virus-free service;
*To help ensure software licences are available for each supported device and our client's infrastructure is free from unauthorised software, in line with SOPs
*To support the planning, procurement, management and implementation of new or replacement IT infrastructure programmes and systems, in line with fault tolerant, performance and secured designs and requirements;
*To provide advice and guidance to the Head of ITSS and other stakeholders on recommended developments, in line with technological advances and Service development needs;
*To co-ordinate workloads with other IT disciplines within the IT section;
*To undertake development training, either on or off site, as required;
*To undertake all other required functions appropriate to the role and grade.
To be considered you require:
IT Support Skills / Experience:
*Troubleshooting and supporting Windows Operating Systems
*Troubleshooting and supporting Microsoft Office Packages
*Troubleshooting and supporting Microsoft industry standard enterprise server technologies (SQL, Exchange, SharePoint, System Centre);
*Experience of supporting virtual technologies (VMware 4, Hyper-V);
*Experience of supporting thin client technologies (Citrix 7.5 and above, Terminal Services);
*Demonstrable experience of supporting various server applications (Anti-Virus, Web / Mail Filtering, etc.);
*Proven experience of supporting a variety of modern client workstations (Laptops, handhelds, tablets);
*Experience supporting network printers;
*Previous experience of imaging and configuring workstations;
*Previous support management of Active Directory Services, DHCP, DNS, GPOs, file based permissions and IIS;
*Proven track record of Asset Management.
Possess the following:
*A working knowledge of the internals of servers, storage devices, PC's and peripherals
*Knowledge of ancillary devices connected to PCs or laptops (e.g. PDAs and printers)
*An understanding of industry standard networking principles and protocols
*The ability to contribute to specifications produced internally or by other departments
*A current driving licence
Be able to:
*Assist in the creation of Disaster Recovery plans and ensure the plans are updated appropriately.
*Comply with the Data Protection Act and ensure data security is maintained
ONLY SHORTLISTED APPLICANTS WILL BE CONTACTED
Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer
Sep 09, 2016
This is a temporary post to start immediately.
Primary Functions:
*Assist the Service Desk with the delivery of ICT support services;
*Resolve service calls as directed by the Service Desk;
*To monitor and pro-actively maintain the Service's systems;
*To provide ICT support administration within the section;
*To liaise with external Service partners for all IT fault resolutions, enhancements and upgrades;
*To maintain IT standard operating procedures (SOPs) in line with legislation and internal regulations;
*To maintain the integrity of our client's ICT infrastructure and ensure a secure and virus-free service;
*To help ensure software licences are available for each supported device and our client's infrastructure is free from unauthorised software, in line with SOPs
*To support the planning, procurement, management and implementation of new or replacement IT infrastructure programmes and systems, in line with fault tolerant, performance and secured designs and requirements;
*To provide advice and guidance to the Head of ITSS and other stakeholders on recommended developments, in line with technological advances and Service development needs;
*To co-ordinate workloads with other IT disciplines within the IT section;
*To undertake development training, either on or off site, as required;
*To undertake all other required functions appropriate to the role and grade.
To be considered you require:
IT Support Skills / Experience:
*Troubleshooting and supporting Windows Operating Systems
*Troubleshooting and supporting Microsoft Office Packages
*Troubleshooting and supporting Microsoft industry standard enterprise server technologies (SQL, Exchange, SharePoint, System Centre);
*Experience of supporting virtual technologies (VMware 4, Hyper-V);
*Experience of supporting thin client technologies (Citrix 7.5 and above, Terminal Services);
*Demonstrable experience of supporting various server applications (Anti-Virus, Web / Mail Filtering, etc.);
*Proven experience of supporting a variety of modern client workstations (Laptops, handhelds, tablets);
*Experience supporting network printers;
*Previous experience of imaging and configuring workstations;
*Previous support management of Active Directory Services, DHCP, DNS, GPOs, file based permissions and IIS;
*Proven track record of Asset Management.
Possess the following:
*A working knowledge of the internals of servers, storage devices, PC's and peripherals
*Knowledge of ancillary devices connected to PCs or laptops (e.g. PDAs and printers)
*An understanding of industry standard networking principles and protocols
*The ability to contribute to specifications produced internally or by other departments
*A current driving licence
Be able to:
*Assist in the creation of Disaster Recovery plans and ensure the plans are updated appropriately.
*Comply with the Data Protection Act and ensure data security is maintained
ONLY SHORTLISTED APPLICANTS WILL BE CONTACTED
Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer
Overall Purpose Of Role:
To effectively and efficiently support, maintain, administer and upgrade the ICT infrastructure
Rolemap - National Occupation Standards for IT practitioners Level 3
Primary Functions:
• Assist the Service Desk with the delivery of ICT support services;
• Resolve service calls as directed by the Service Desk;
• To monitor and pro-actively maintain the Service’s systems;
• To provide ICT support administration within the section;
• To liaise with external Service partners for all IT fault resolutions, enhancements and upgrades;
• To maintain IT standard operating procedures (SOPs) in line with legislation and internal regulations;
• To maintain the integrity of the ICT infrastructure and ensure a secure and virus-free service;
• To help ensure software licences are available for each supported device and the infrastructure is free from unauthorised software, in line with FAST regulations and the Policies and SOPs;
• To support the planning, procurement, management and implementation of new or replacement IT infrastructure programmes and systems, in line with fault tolerant, performance and secured designs and requirements;
• To provide advice and guidance to the Head of ITSS and other stakeholders on recommended developments, in line with technological advances and Service development needs;
• To co-ordinate workloads with other IT disciplines within the IT section;
• To undertake development training, either on or off site, as required;
• To undertake all other required functions appropriate to the role and grade.
Secondary Functions:
• To co-ordinate and manage small IT based projects
• Carry out pro-active problem management in line with ITIL best practices
Role Essential Requirements
IT Support Skills / Experience:
• Troubleshooting and supporting Windows Operating Systems
• Troubleshooting and supporting Microsoft Office Packages
• Troubleshooting and supporting Microsoft industry standard enterprise server technologies (SQL, Exchange, SharePoint, System Centre);
• Experience of supporting virtual technologies (VMware 4, Hyper-V);
• Experience of supporting thin client technologies (Citrix 7.5 and above, Terminal Services);
• Demonstrable experience of supporting various server applications (Anti-Virus, Web / Mail Filtering, etc.);
• Proven experience of supporting a variety of modern client workstations (Laptops, handhelds, tablets);
• Experience supporting network printers;
• Previous experience of imaging and configuring workstations;
• Previous support management of Active Directory Services, DHCP, DNS, GPOs, file based permissions and IIS;
• Proven track record of Asset Management.
Possess the following:
• A working knowledge of the internals of servers, storage devices, PC’s and peripherals
• Knowledge of ancillary devices connected to PCs or laptops (e.g. PDAs and printers)
• An understanding of industry standard networking principles and protocols
• The ability to contribute to specifications produced internally or by other departments
• A current driving licence
Be able to:
• Assist in the creation of Disaster Recovery plans and ensure the plans are updated appropriately.
• Comply with the Data Protection Act and ensure data security is maintained
This job is working 37 hours per week, Monday to Friday
Sep 09, 2016
Overall Purpose Of Role:
To effectively and efficiently support, maintain, administer and upgrade the ICT infrastructure
Rolemap - National Occupation Standards for IT practitioners Level 3
Primary Functions:
• Assist the Service Desk with the delivery of ICT support services;
• Resolve service calls as directed by the Service Desk;
• To monitor and pro-actively maintain the Service’s systems;
• To provide ICT support administration within the section;
• To liaise with external Service partners for all IT fault resolutions, enhancements and upgrades;
• To maintain IT standard operating procedures (SOPs) in line with legislation and internal regulations;
• To maintain the integrity of the ICT infrastructure and ensure a secure and virus-free service;
• To help ensure software licences are available for each supported device and the infrastructure is free from unauthorised software, in line with FAST regulations and the Policies and SOPs;
• To support the planning, procurement, management and implementation of new or replacement IT infrastructure programmes and systems, in line with fault tolerant, performance and secured designs and requirements;
• To provide advice and guidance to the Head of ITSS and other stakeholders on recommended developments, in line with technological advances and Service development needs;
• To co-ordinate workloads with other IT disciplines within the IT section;
• To undertake development training, either on or off site, as required;
• To undertake all other required functions appropriate to the role and grade.
Secondary Functions:
• To co-ordinate and manage small IT based projects
• Carry out pro-active problem management in line with ITIL best practices
Role Essential Requirements
IT Support Skills / Experience:
• Troubleshooting and supporting Windows Operating Systems
• Troubleshooting and supporting Microsoft Office Packages
• Troubleshooting and supporting Microsoft industry standard enterprise server technologies (SQL, Exchange, SharePoint, System Centre);
• Experience of supporting virtual technologies (VMware 4, Hyper-V);
• Experience of supporting thin client technologies (Citrix 7.5 and above, Terminal Services);
• Demonstrable experience of supporting various server applications (Anti-Virus, Web / Mail Filtering, etc.);
• Proven experience of supporting a variety of modern client workstations (Laptops, handhelds, tablets);
• Experience supporting network printers;
• Previous experience of imaging and configuring workstations;
• Previous support management of Active Directory Services, DHCP, DNS, GPOs, file based permissions and IIS;
• Proven track record of Asset Management.
Possess the following:
• A working knowledge of the internals of servers, storage devices, PC’s and peripherals
• Knowledge of ancillary devices connected to PCs or laptops (e.g. PDAs and printers)
• An understanding of industry standard networking principles and protocols
• The ability to contribute to specifications produced internally or by other departments
• A current driving licence
Be able to:
• Assist in the creation of Disaster Recovery plans and ensure the plans are updated appropriately.
• Comply with the Data Protection Act and ensure data security is maintained
This job is working 37 hours per week, Monday to Friday
Software Distribution Technician (Radia / McAfee / Windows) - Temporary - Bracknell, Berkshire.
A global IT services company is searching for a Software Distribution Technician to join their team on a temporary basis in Bracknell. The role will involve working for a major defence organisation so SC security clearance will be required (the company will obtain clearance for the successful candidate).
Description:
A Software Distribution Technician is required to provide technical support for the Software Delivery (Radia) solution who will be part of a larger team of approximately 20 Engineers. The Technician will operate the HP Radia Distribution process, manage software downloads to UADs and Servers, be involved in planning and co-ordinating major application roll-outs and baselines, investigate reported failures for delivery in liaison with 3rd line technical support ensuring disruption is kept to a minimum, ensure Sanctuary database is updated, provide support to data centres and tier3 servers in Live, distribute and maintain Anti-Virus solution to all devices (servers and uads) at the technical infrastructure boundaries and gateways, liaise with engineering, release management to understand future product releases, ensure license compliance isn't compromised at user devices.
Skills - Mandatory:
Security Clearance
W2K/W2K3
Anti-Virus Solutions - preferably McAfee
A good team player
Skills - Useful:
Sanctuary
Knowledge of Software Deployment Tools (Radia/SMS)
Trouble shooting skills
HP Radia
Writing process documents and Work Instructions
Project People Ltd is acting as an Employment Business in relation to this vacancy
Sep 09, 2016
Software Distribution Technician (Radia / McAfee / Windows) - Temporary - Bracknell, Berkshire.
A global IT services company is searching for a Software Distribution Technician to join their team on a temporary basis in Bracknell. The role will involve working for a major defence organisation so SC security clearance will be required (the company will obtain clearance for the successful candidate).
Description:
A Software Distribution Technician is required to provide technical support for the Software Delivery (Radia) solution who will be part of a larger team of approximately 20 Engineers. The Technician will operate the HP Radia Distribution process, manage software downloads to UADs and Servers, be involved in planning and co-ordinating major application roll-outs and baselines, investigate reported failures for delivery in liaison with 3rd line technical support ensuring disruption is kept to a minimum, ensure Sanctuary database is updated, provide support to data centres and tier3 servers in Live, distribute and maintain Anti-Virus solution to all devices (servers and uads) at the technical infrastructure boundaries and gateways, liaise with engineering, release management to understand future product releases, ensure license compliance isn't compromised at user devices.
Skills - Mandatory:
Security Clearance
W2K/W2K3
Anti-Virus Solutions - preferably McAfee
A good team player
Skills - Useful:
Sanctuary
Knowledge of Software Deployment Tools (Radia/SMS)
Trouble shooting skills
HP Radia
Writing process documents and Work Instructions
Project People Ltd is acting as an Employment Business in relation to this vacancy
CVL
Northallerton, Northallerton, North Yorkshire, UK
This is a temporary post to start immediately.
Primary Functions:
*Assist the Service Desk with the delivery of ICT support services;
*Resolve service calls as directed by the Service Desk;
*To monitor and pro-actively maintain the Service's systems;
*To provide ICT support administration within the section;
*To liaise with external Service partners for all IT fault resolutions, enhancements and upgrades;
*To maintain IT standard operating procedures (SOPs) in line with legislation and internal regulations;
*To maintain the integrity of our client's ICT infrastructure and ensure a secure and virus-free service;
*To help ensure software licences are available for each supported device and our client's infrastructure is free from unauthorised software, in line with SOPs
*To support the planning, procurement, management and implementation of new or replacement IT infrastructure programmes and systems, in line with fault tolerant, performance and secured designs and requirements;
*To provide advice and guidance to the Head of ITSS and other stakeholders on recommended developments, in line with technological advances and Service development needs;
*To co-ordinate workloads with other IT disciplines within the IT section;
*To undertake development training, either on or off site, as required;
*To undertake all other required functions appropriate to the role and grade.
To be considered you require:
IT Support Skills / Experience:
*Troubleshooting and supporting Windows Operating Systems
*Troubleshooting and supporting Microsoft Office Packages
*Troubleshooting and supporting Microsoft industry standard enterprise server technologies (SQL, Exchange, SharePoint, System Centre);
*Experience of supporting virtual technologies (VMware 4, Hyper-V);
*Experience of supporting thin client technologies (Citrix 7.5 and above, Terminal Services);
*Demonstrable experience of supporting various server applications (Anti-Virus, Web / Mail Filtering, etc.);
*Proven experience of supporting a variety of modern client workstations (Laptops, handhelds, tablets);
*Experience supporting network printers;
*Previous experience of imaging and configuring workstations;
*Previous support management of Active Directory Services, DHCP, DNS, GPOs, file based permissions and IIS;
*Proven track record of Asset Management.
Possess the following:
*A working knowledge of the internals of servers, storage devices, PC's and peripherals
*Knowledge of ancillary devices connected to PCs or laptops (e.g. PDAs and printers)
*An understanding of industry standard networking principles and protocols
*The ability to contribute to specifications produced internally or by other departments
*A current driving licence
Be able to:
*Assist in the creation of Disaster Recovery plans and ensure the plans are updated appropriately.
*Comply with the Data Protection Act and ensure data security is maintained
ONLY SHORTLISTED APPLICANTS WILL BE CONTACTED
Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer
Sep 09, 2016
This is a temporary post to start immediately.
Primary Functions:
*Assist the Service Desk with the delivery of ICT support services;
*Resolve service calls as directed by the Service Desk;
*To monitor and pro-actively maintain the Service's systems;
*To provide ICT support administration within the section;
*To liaise with external Service partners for all IT fault resolutions, enhancements and upgrades;
*To maintain IT standard operating procedures (SOPs) in line with legislation and internal regulations;
*To maintain the integrity of our client's ICT infrastructure and ensure a secure and virus-free service;
*To help ensure software licences are available for each supported device and our client's infrastructure is free from unauthorised software, in line with SOPs
*To support the planning, procurement, management and implementation of new or replacement IT infrastructure programmes and systems, in line with fault tolerant, performance and secured designs and requirements;
*To provide advice and guidance to the Head of ITSS and other stakeholders on recommended developments, in line with technological advances and Service development needs;
*To co-ordinate workloads with other IT disciplines within the IT section;
*To undertake development training, either on or off site, as required;
*To undertake all other required functions appropriate to the role and grade.
To be considered you require:
IT Support Skills / Experience:
*Troubleshooting and supporting Windows Operating Systems
*Troubleshooting and supporting Microsoft Office Packages
*Troubleshooting and supporting Microsoft industry standard enterprise server technologies (SQL, Exchange, SharePoint, System Centre);
*Experience of supporting virtual technologies (VMware 4, Hyper-V);
*Experience of supporting thin client technologies (Citrix 7.5 and above, Terminal Services);
*Demonstrable experience of supporting various server applications (Anti-Virus, Web / Mail Filtering, etc.);
*Proven experience of supporting a variety of modern client workstations (Laptops, handhelds, tablets);
*Experience supporting network printers;
*Previous experience of imaging and configuring workstations;
*Previous support management of Active Directory Services, DHCP, DNS, GPOs, file based permissions and IIS;
*Proven track record of Asset Management.
Possess the following:
*A working knowledge of the internals of servers, storage devices, PC's and peripherals
*Knowledge of ancillary devices connected to PCs or laptops (e.g. PDAs and printers)
*An understanding of industry standard networking principles and protocols
*The ability to contribute to specifications produced internally or by other departments
*A current driving licence
Be able to:
*Assist in the creation of Disaster Recovery plans and ensure the plans are updated appropriately.
*Comply with the Data Protection Act and ensure data security is maintained
ONLY SHORTLISTED APPLICANTS WILL BE CONTACTED
Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer
Overall Purpose Of Role:
To effectively and efficiently support, maintain, administer and upgrade the ICT infrastructure
Rolemap - National Occupation Standards for IT practitioners Level 3
Primary Functions:
• Assist the Service Desk with the delivery of ICT support services;
• Resolve service calls as directed by the Service Desk;
• To monitor and pro-actively maintain the Service’s systems;
• To provide ICT support administration within the section;
• To liaise with external Service partners for all IT fault resolutions, enhancements and upgrades;
• To maintain IT standard operating procedures (SOPs) in line with legislation and internal regulations;
• To maintain the integrity of the ICT infrastructure and ensure a secure and virus-free service;
• To help ensure software licences are available for each supported device and the infrastructure is free from unauthorised software, in line with FAST regulations and the Policies and SOPs;
• To support the planning, procurement, management and implementation of new or replacement IT infrastructure programmes and systems, in line with fault tolerant, performance and secured designs and requirements;
• To provide advice and guidance to the Head of ITSS and other stakeholders on recommended developments, in line with technological advances and Service development needs;
• To co-ordinate workloads with other IT disciplines within the IT section;
• To undertake development training, either on or off site, as required;
• To undertake all other required functions appropriate to the role and grade.
Secondary Functions:
• To co-ordinate and manage small IT based projects
• Carry out pro-active problem management in line with ITIL best practices
Role Essential Requirements
IT Support Skills / Experience:
• Troubleshooting and supporting Windows Operating Systems
• Troubleshooting and supporting Microsoft Office Packages
• Troubleshooting and supporting Microsoft industry standard enterprise server technologies (SQL, Exchange, SharePoint, System Centre);
• Experience of supporting virtual technologies (VMware 4, Hyper-V);
• Experience of supporting thin client technologies (Citrix 7.5 and above, Terminal Services);
• Demonstrable experience of supporting various server applications (Anti-Virus, Web / Mail Filtering, etc.);
• Proven experience of supporting a variety of modern client workstations (Laptops, handhelds, tablets);
• Experience supporting network printers;
• Previous experience of imaging and configuring workstations;
• Previous support management of Active Directory Services, DHCP, DNS, GPOs, file based permissions and IIS;
• Proven track record of Asset Management.
Possess the following:
• A working knowledge of the internals of servers, storage devices, PC’s and peripherals
• Knowledge of ancillary devices connected to PCs or laptops (e.g. PDAs and printers)
• An understanding of industry standard networking principles and protocols
• The ability to contribute to specifications produced internally or by other departments
• A current driving licence
Be able to:
• Assist in the creation of Disaster Recovery plans and ensure the plans are updated appropriately.
• Comply with the Data Protection Act and ensure data security is maintained
This job is working 37 hours per week, Monday to Friday
Sep 09, 2016
Overall Purpose Of Role:
To effectively and efficiently support, maintain, administer and upgrade the ICT infrastructure
Rolemap - National Occupation Standards for IT practitioners Level 3
Primary Functions:
• Assist the Service Desk with the delivery of ICT support services;
• Resolve service calls as directed by the Service Desk;
• To monitor and pro-actively maintain the Service’s systems;
• To provide ICT support administration within the section;
• To liaise with external Service partners for all IT fault resolutions, enhancements and upgrades;
• To maintain IT standard operating procedures (SOPs) in line with legislation and internal regulations;
• To maintain the integrity of the ICT infrastructure and ensure a secure and virus-free service;
• To help ensure software licences are available for each supported device and the infrastructure is free from unauthorised software, in line with FAST regulations and the Policies and SOPs;
• To support the planning, procurement, management and implementation of new or replacement IT infrastructure programmes and systems, in line with fault tolerant, performance and secured designs and requirements;
• To provide advice and guidance to the Head of ITSS and other stakeholders on recommended developments, in line with technological advances and Service development needs;
• To co-ordinate workloads with other IT disciplines within the IT section;
• To undertake development training, either on or off site, as required;
• To undertake all other required functions appropriate to the role and grade.
Secondary Functions:
• To co-ordinate and manage small IT based projects
• Carry out pro-active problem management in line with ITIL best practices
Role Essential Requirements
IT Support Skills / Experience:
• Troubleshooting and supporting Windows Operating Systems
• Troubleshooting and supporting Microsoft Office Packages
• Troubleshooting and supporting Microsoft industry standard enterprise server technologies (SQL, Exchange, SharePoint, System Centre);
• Experience of supporting virtual technologies (VMware 4, Hyper-V);
• Experience of supporting thin client technologies (Citrix 7.5 and above, Terminal Services);
• Demonstrable experience of supporting various server applications (Anti-Virus, Web / Mail Filtering, etc.);
• Proven experience of supporting a variety of modern client workstations (Laptops, handhelds, tablets);
• Experience supporting network printers;
• Previous experience of imaging and configuring workstations;
• Previous support management of Active Directory Services, DHCP, DNS, GPOs, file based permissions and IIS;
• Proven track record of Asset Management.
Possess the following:
• A working knowledge of the internals of servers, storage devices, PC’s and peripherals
• Knowledge of ancillary devices connected to PCs or laptops (e.g. PDAs and printers)
• An understanding of industry standard networking principles and protocols
• The ability to contribute to specifications produced internally or by other departments
• A current driving licence
Be able to:
• Assist in the creation of Disaster Recovery plans and ensure the plans are updated appropriately.
• Comply with the Data Protection Act and ensure data security is maintained
This job is working 37 hours per week, Monday to Friday
Our client a multi award winning call centre , in Swindon are looking for an experienced IT Support Technician to join their expanding team on a permanent basis.
Purpose of the role:
To deliver 2nd Line Support to the business, building strong working relationships with staff and clients.
Manage support tickets communicating effectively with staff and third party suppliers through to ticket resolution.
Ensure tickets are logged correctly and capture all information needed by 3rd Line Support if 2nd Line are unable to resolve.
Escalate to 3rd Line within appropriate time scales.
Manage and configure Active Directory and configure Group Policies within the CIS guidelines.
Manage the desktop/laptop estate.
Ensure all policy documentation and asset database is up to date.
Manage and deliver office moves.
Ensure that company security systems such as Anti-Virus our kept up to date.
Support with projects and new implementations.
Carry out any systems testing and support with the rollout procedure.
Build new campaigns and scripts.
Provide support to other IT areas when required.
Support all key business systems
Achieve profitable growth by leading the way in innovative working practices and ideas and additional project work when directed
Manage SLA's to deliver agreed quality standards in line with company protocol.
Facilitate change through personal commitment and ownership of organisational incentives.
Deputise in the IT managers absence if requested
Key accountabilities:
Achieve targets to maintain productivity, quality and service standards and behaviours.
Responsible for individual performance and managing own workloads
Complete work within the timeframes provided
Maintain the appropriate level of functional, technical expertise and knowledge of product, procedures, services and systems
Support the out of hours IT helpdesk as and when requested, supporting the business at all times and communicating effectively during these hours.
Skills and competence:
Knowledge of working in a PCI controlled environment would be advantageous
Excellent understanding of PC operating systems. Windows7 and Windows 8.
Excellent knowledge of Active Directory, Group Policy and domain environments.
Competent in the use of Microsoft Office 2010/2013 especially Excel.
Knowledge of Anti-Virus systems and relevant security standards.
Appropriate balance of people and team skill
Persuasive communication and negotiation skills
Client/customer relationship skills-Attend conference calls as and when required.
Able to lead and implement change
Planning and organisation skills
Analytical skills
Performance management skills
Appropriate knowledge of relevant legislation/regulation
Market risk and business awareness
Knowledge of the risk framework
There are 2 shifts that will run;
Shift 1 - 8am to 4.30pm
Shift 2 - 10.30am to 7pm
Out of Hours Support/On Call;
Monday - Friday 7pm to 10pm
Saturday - 8am to 10pm
Sunday - 9am to 10pm
Every other week
The salary for this role is £25,000 plus a call out charge which will be an hourly rate.
Benefits
Car Parking space included
Feb 21, 2016
Our client a multi award winning call centre , in Swindon are looking for an experienced IT Support Technician to join their expanding team on a permanent basis.
Purpose of the role:
To deliver 2nd Line Support to the business, building strong working relationships with staff and clients.
Manage support tickets communicating effectively with staff and third party suppliers through to ticket resolution.
Ensure tickets are logged correctly and capture all information needed by 3rd Line Support if 2nd Line are unable to resolve.
Escalate to 3rd Line within appropriate time scales.
Manage and configure Active Directory and configure Group Policies within the CIS guidelines.
Manage the desktop/laptop estate.
Ensure all policy documentation and asset database is up to date.
Manage and deliver office moves.
Ensure that company security systems such as Anti-Virus our kept up to date.
Support with projects and new implementations.
Carry out any systems testing and support with the rollout procedure.
Build new campaigns and scripts.
Provide support to other IT areas when required.
Support all key business systems
Achieve profitable growth by leading the way in innovative working practices and ideas and additional project work when directed
Manage SLA's to deliver agreed quality standards in line with company protocol.
Facilitate change through personal commitment and ownership of organisational incentives.
Deputise in the IT managers absence if requested
Key accountabilities:
Achieve targets to maintain productivity, quality and service standards and behaviours.
Responsible for individual performance and managing own workloads
Complete work within the timeframes provided
Maintain the appropriate level of functional, technical expertise and knowledge of product, procedures, services and systems
Support the out of hours IT helpdesk as and when requested, supporting the business at all times and communicating effectively during these hours.
Skills and competence:
Knowledge of working in a PCI controlled environment would be advantageous
Excellent understanding of PC operating systems. Windows7 and Windows 8.
Excellent knowledge of Active Directory, Group Policy and domain environments.
Competent in the use of Microsoft Office 2010/2013 especially Excel.
Knowledge of Anti-Virus systems and relevant security standards.
Appropriate balance of people and team skill
Persuasive communication and negotiation skills
Client/customer relationship skills-Attend conference calls as and when required.
Able to lead and implement change
Planning and organisation skills
Analytical skills
Performance management skills
Appropriate knowledge of relevant legislation/regulation
Market risk and business awareness
Knowledge of the risk framework
There are 2 shifts that will run;
Shift 1 - 8am to 4.30pm
Shift 2 - 10.30am to 7pm
Out of Hours Support/On Call;
Monday - Friday 7pm to 10pm
Saturday - 8am to 10pm
Sunday - 9am to 10pm
Every other week
The salary for this role is £25,000 plus a call out charge which will be an hourly rate.
Benefits
Car Parking space included