IT Support Technician

Our client a multi award winning call centre , in Swindon are looking for an experienced IT Support Technician to join their expanding team on a permanent basis. Purpose of the role: To deliver 2nd Line Support to the business, building strong working relationships with staff and clients. Manage support tickets communicating effectively with staff and third party suppliers through to ticket resolution. Ensure tickets are logged correctly and capture all information needed by 3rd Line Support if 2nd Line are unable to resolve. Escalate to 3rd Line within appropriate time scales. Manage and configure Active Directory and configure Group Policies within the CIS guidelines. Manage the desktop/laptop estate. Ensure all policy documentation and asset database is up to date. Manage and deliver office moves. Ensure that company security systems such as Anti-Virus our kept up to date. Support with projects and new implementations. Carry out any systems testing and support with the rollout procedure. Build new campaigns and scripts. Provide support to other IT areas when required. Support all key business systems Achieve profitable growth by leading the way in innovative working practices and ideas and additional project work when directed Manage SLA's to deliver agreed quality standards in line with company protocol. Facilitate change through personal commitment and ownership of organisational incentives. Deputise in the IT managers absence if requested Key accountabilities: Achieve targets to maintain productivity, quality and service standards and behaviours. Responsible for individual performance and managing own workloads Complete work within the timeframes provided Maintain the appropriate level of functional, technical expertise and knowledge of product, procedures, services and systems Support the out of hours IT helpdesk as and when requested, supporting the business at all times and communicating effectively during these hours. Skills and competence: Knowledge of working in a PCI controlled environment would be advantageous Excellent understanding of PC operating systems. Windows7 and Windows 8. Excellent knowledge of Active Directory, Group Policy and domain environments. Competent in the use of Microsoft Office 2010/2013 especially Excel. Knowledge of Anti-Virus systems and relevant security standards. Appropriate balance of people and team skill Persuasive communication and negotiation skills Client/customer relationship skills-Attend conference calls as and when required. Able to lead and implement change Planning and organisation skills Analytical skills Performance management skills Appropriate knowledge of relevant legislation/regulation Market risk and business awareness Knowledge of the risk framework There are 2 shifts that will run; Shift 1 - 8am to 4.30pm Shift 2 - 10.30am to 7pm Out of Hours Support/On Call; Monday - Friday 7pm to 10pm Saturday - 8am to 10pm Sunday - 9am to 10pm Every other week The salary for this role is £25,000 plus a call out charge which will be an hourly rate. Benefits Car Parking space included

25000.00