Job Description
This is a temporary post to start immediately.
Primary Functions:
*Assist the Service Desk with the delivery of ICT support services;
*Resolve service calls as directed by the Service Desk;
*To monitor and pro-actively maintain the Service's systems;
*To provide ICT support administration within the section;
*To liaise with external Service partners for all IT fault resolutions, enhancements and upgrades;
*To maintain IT standard operating procedures (SOPs) in line with legislation and internal regulations;
*To maintain the integrity of our client's ICT infrastructure and ensure a secure and virus-free service;
*To help ensure software licences are available for each supported device and our client's infrastructure is free from unauthorised software, in line with SOPs
*To support the planning, procurement, management and implementation of new or replacement IT infrastructure programmes and systems, in line with fault tolerant, performance and secured designs and requirements;
*To provide advice and guidance to the Head of ITSS and other stakeholders on recommended developments, in line with technological advances and Service development needs;
*To co-ordinate workloads with other IT disciplines within the IT section;
*To undertake development training, either on or off site, as required;
*To undertake all other required functions appropriate to the role and grade.
To be considered you require:
IT Support Skills / Experience:
*Troubleshooting and supporting Windows Operating Systems
*Troubleshooting and supporting Microsoft Office Packages
*Troubleshooting and supporting Microsoft industry standard enterprise server technologies (SQL, Exchange, SharePoint, System Centre);
*Experience of supporting virtual technologies (VMware 4, Hyper-V);
*Experience of supporting thin client technologies (Citrix 7.5 and above, Terminal Services);
*Demonstrable experience of supporting various server applications (Anti-Virus, Web / Mail Filtering, etc.);
*Proven experience of supporting a variety of modern client workstations (Laptops, handhelds, tablets);
*Experience supporting network printers;
*Previous experience of imaging and configuring workstations;
*Previous support management of Active Directory Services, DHCP, DNS, GPOs, file based permissions and IIS;
*Proven track record of Asset Management.
Possess the following:
*A working knowledge of the internals of servers, storage devices, PC's and peripherals
*Knowledge of ancillary devices connected to PCs or laptops (e.g. PDAs and printers)
*An understanding of industry standard networking principles and protocols
*The ability to contribute to specifications produced internally or by other departments
*A current driving licence
Be able to:
*Assist in the creation of Disaster Recovery plans and ensure the plans are updated appropriately.
*Comply with the Data Protection Act and ensure data security is maintained
ONLY SHORTLISTED APPLICANTS WILL BE CONTACTED
Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer
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