Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Jan 31, 2022
Full time
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
IT Support Engineer Crawley, West Sussex £24,000 + Company Benefits 12 Month FTC (strong potential to extend/perm thereafter) An esteemed IT Support Company is currently seeking an IT Technician / IT Support Engineer to join their busy service desk team. You will provide Tier 1 level IT support to resolve issues allocated by the Service Desk Manager. The successful candidate will be joining a bustling and proactive environment, contributing your expertise to the seamless operation of IT services. Sound interesting? Read on As the IT Support Engineer / IT Support Technician you will be responsible for working with all interested parties to establish effective relationships between stakeholders, including relationships between technology functions and their end users. Responsibilities: Monitor service desk for IT issues by reviewing incoming tickets, and review progress. Supporting roll out of new applications. Installation and configuration of computer hardware O/S and applications. Oversee regular system checks and maintenance procedures to ensure alignment with optimal system functionality. Key Skills: Experience of working within a network/IT field. Good understanding of general printing, backup, antivirus, and security principles. Confident in dealing with stakeholders at all levels. Managing service desk requests through help desk systems. Due to the nature of the position, you must hold a full drivers license and have access to a vehicle. Company Benefits: Flexible working hours 25 days holiday Excellent career path with training and development opportunities Interested? Apply now and we can discuss this opportunity in more detail and provide you with a more detailed job description. At Smart Recruit IT, diversity and inclusion are at the core of our values. Join us in a journey where talent development is inclusive, and authenticity in employer branding is celebrated. Smart Recruit IT is acting as an employment agency regarding this job advertisement.
May 02, 2024
Full time
IT Support Engineer Crawley, West Sussex £24,000 + Company Benefits 12 Month FTC (strong potential to extend/perm thereafter) An esteemed IT Support Company is currently seeking an IT Technician / IT Support Engineer to join their busy service desk team. You will provide Tier 1 level IT support to resolve issues allocated by the Service Desk Manager. The successful candidate will be joining a bustling and proactive environment, contributing your expertise to the seamless operation of IT services. Sound interesting? Read on As the IT Support Engineer / IT Support Technician you will be responsible for working with all interested parties to establish effective relationships between stakeholders, including relationships between technology functions and their end users. Responsibilities: Monitor service desk for IT issues by reviewing incoming tickets, and review progress. Supporting roll out of new applications. Installation and configuration of computer hardware O/S and applications. Oversee regular system checks and maintenance procedures to ensure alignment with optimal system functionality. Key Skills: Experience of working within a network/IT field. Good understanding of general printing, backup, antivirus, and security principles. Confident in dealing with stakeholders at all levels. Managing service desk requests through help desk systems. Due to the nature of the position, you must hold a full drivers license and have access to a vehicle. Company Benefits: Flexible working hours 25 days holiday Excellent career path with training and development opportunities Interested? Apply now and we can discuss this opportunity in more detail and provide you with a more detailed job description. At Smart Recruit IT, diversity and inclusion are at the core of our values. Join us in a journey where talent development is inclusive, and authenticity in employer branding is celebrated. Smart Recruit IT is acting as an employment agency regarding this job advertisement.
Our client has a fantastic opportunity for an IT Site Technician to join the team providing network support on-site at a school in Bromsgrove, Worcester. IT Site TechnicianBromsgrove, Worcester, B60 Full time, permanent Salary dependent on experience Please Note: Applicants must be authorised to work in the UK Our client provides education technology for schools and academies. From complex school ICT network installations to the simple supply of hardware, they offer outstanding advice, robust products & trusted school IT technical support. They have a vacancy based at a private school in Bromsgrove (Worcester) for an IT Site Technician to provide support to all stakeholders (teaching and support Staff, students, visitors and guests), develop and support the running of the school's ICT systems. Job Role: Reporting into the Site IT Manager, you will be working within a team of 7. Day-to-day provision of support of the school's ICT resources, Support of the client's core infrastructure, services and data within defined SLAs to ensure a continuity of service to all users including fault diagnosis, and resolution Prioritise workloads to maintain service levels within a structured service framework Proactive in your approach The ideal IT Engineer will have Proven experience of working in IT support services or working at a competent level Attention to detail with a methodical and professional approach to service delivery. Experience of working within an education environment and have proven experience of customer facing hands-on support, maintenance and installation with the technologies listed below: Knowledge of virtualisation solutions, preferably Hyper V Knowledge and understanding of Windows 10 and Windows Server 2016/2019/2022 Operating Systems. Office 365, Azure, Intune and Autopilot knowledge Google Workspace Server hardware Active Directory, Group Policy and Domain Services Understanding of networking technologies including TCP/IP, VLAN, switching, routing and firewall configuration. Enterprise networking systems (wired and wireless) Educational MIS systems an advantage but not essential Audio & Visual equipment, interactive screens, whiteboards and projectors Salary and Benefits: A competitive basic salary dependant on experience Holiday allowance of 21 days plus bank holidays Regular 1-2-1 meetings and development reviews to help you reach your full potential while feeling truly valued and appreciated for the work that you do A vibrant staff community Assistance & Guidance from our central Technical Team How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, IT Support Technician, ICT Technician, Network Engineer, Site Engineer, Technical Support, ICT, Information Technology, IT Site Engineer, IT Engineer
May 02, 2024
Full time
Our client has a fantastic opportunity for an IT Site Technician to join the team providing network support on-site at a school in Bromsgrove, Worcester. IT Site TechnicianBromsgrove, Worcester, B60 Full time, permanent Salary dependent on experience Please Note: Applicants must be authorised to work in the UK Our client provides education technology for schools and academies. From complex school ICT network installations to the simple supply of hardware, they offer outstanding advice, robust products & trusted school IT technical support. They have a vacancy based at a private school in Bromsgrove (Worcester) for an IT Site Technician to provide support to all stakeholders (teaching and support Staff, students, visitors and guests), develop and support the running of the school's ICT systems. Job Role: Reporting into the Site IT Manager, you will be working within a team of 7. Day-to-day provision of support of the school's ICT resources, Support of the client's core infrastructure, services and data within defined SLAs to ensure a continuity of service to all users including fault diagnosis, and resolution Prioritise workloads to maintain service levels within a structured service framework Proactive in your approach The ideal IT Engineer will have Proven experience of working in IT support services or working at a competent level Attention to detail with a methodical and professional approach to service delivery. Experience of working within an education environment and have proven experience of customer facing hands-on support, maintenance and installation with the technologies listed below: Knowledge of virtualisation solutions, preferably Hyper V Knowledge and understanding of Windows 10 and Windows Server 2016/2019/2022 Operating Systems. Office 365, Azure, Intune and Autopilot knowledge Google Workspace Server hardware Active Directory, Group Policy and Domain Services Understanding of networking technologies including TCP/IP, VLAN, switching, routing and firewall configuration. Enterprise networking systems (wired and wireless) Educational MIS systems an advantage but not essential Audio & Visual equipment, interactive screens, whiteboards and projectors Salary and Benefits: A competitive basic salary dependant on experience Holiday allowance of 21 days plus bank holidays Regular 1-2-1 meetings and development reviews to help you reach your full potential while feeling truly valued and appreciated for the work that you do A vibrant staff community Assistance & Guidance from our central Technical Team How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, IT Support Technician, ICT Technician, Network Engineer, Site Engineer, Technical Support, ICT, Information Technology, IT Site Engineer, IT Engineer
Field Service Engineer (EPOS Systems/ Electronic Point Of Sale) Day rate: £134.46 per day in scope of IR35 (umbrella) (PAYE option available) Overtime rates for hours worked outside of your rota: Monday to Saturday £22.41 per hour. (umbrella) Sundays and Bank holidays £29.88 per hour. (umbrella) Standby hourly rate Monday to Saturday £2.00 (umbrella) Standby hourly rate Sunday £3.00 (umbrella) You will be provided with a van, fuel card, mobile phone and laptop in order to carry out this role. A normal day would be working from 8am to 6pm with a one hour break in between. There is a 1 in 3 on-call weekly rota which mean in a 3 week period you will be on call one of those weeks. (Should you need more specific information then please as me.) Training: Classroom training with shadowing another engineer. (training is paid) You will be working for a company that has cornered the EPOS industry and is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country. You will be working as a field service engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts. This contract has a big earning potential as you'll be encouraged to do overtime which would be paid hourly at time and a half or double time. Duties: Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW. IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed. Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions. Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test. Key skills: Proven track record of more than 1 year Service Technician. Successfully completed education in IT- or mechatronic/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure to the outside elements. Shift adaptability, which would include an on-call rotation for evenings and weekends. Exceptional customer service skills are needed. Ability to organize and inventory truck stock parts and tools. Sense of urgency, organizational skills, professional presence and work in team environment. Firstline or Service Technician work experience preferred. Contact David Trogu (Bristol Office) Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
May 01, 2024
Full time
Field Service Engineer (EPOS Systems/ Electronic Point Of Sale) Day rate: £134.46 per day in scope of IR35 (umbrella) (PAYE option available) Overtime rates for hours worked outside of your rota: Monday to Saturday £22.41 per hour. (umbrella) Sundays and Bank holidays £29.88 per hour. (umbrella) Standby hourly rate Monday to Saturday £2.00 (umbrella) Standby hourly rate Sunday £3.00 (umbrella) You will be provided with a van, fuel card, mobile phone and laptop in order to carry out this role. A normal day would be working from 8am to 6pm with a one hour break in between. There is a 1 in 3 on-call weekly rota which mean in a 3 week period you will be on call one of those weeks. (Should you need more specific information then please as me.) Training: Classroom training with shadowing another engineer. (training is paid) You will be working for a company that has cornered the EPOS industry and is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country. You will be working as a field service engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts. This contract has a big earning potential as you'll be encouraged to do overtime which would be paid hourly at time and a half or double time. Duties: Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW. IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed. Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions. Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test. Key skills: Proven track record of more than 1 year Service Technician. Successfully completed education in IT- or mechatronic/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure to the outside elements. Shift adaptability, which would include an on-call rotation for evenings and weekends. Exceptional customer service skills are needed. Ability to organize and inventory truck stock parts and tools. Sense of urgency, organizational skills, professional presence and work in team environment. Firstline or Service Technician work experience preferred. Contact David Trogu (Bristol Office) Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
We are delgihted to be working with an educational setting who are looking for a 1st/2nd Line support technician to join their team. If you have good experience in troubleshooting, customer service and you're looking for the next step in your career then this could be the right opportunity for you. Responsibilities: - To log and provide 1st Line and 2nd Line support for all issues reported through to the help desk.- Diagnose faults, assist users, investigate causes and provide both short-term alleviation and, where possible, final resolution and closure.- Escalate issues that cannot be resolved as appropriate- Log issues with 3rd Parties to fix hardware/software under warranty/support contracts.- Contribute to the on-going implementation and development of projects within the team and collaborate with colleagues to meet deadlines and fulfil the project goals and objectives of the department.- Work effectively with colleagues to improve the service delivered by the IT department and to foster a reputation for excellence- General physical work such as moving/installing computers, printers, switches, server room maintenance etc.- Perform diagnosis procedures on PCs, mobile devices, VOIP phones, peripherals and applications.- Assist with the install, configuration and deployment of applications.- Troubleshoot application install issues, identify application compatibility issues and install essential software patches.- To provide appropriate support for all users in the use of ICT and to give advice and training where appropriate- Mobile Device Support- Providing assistance with finding lost devices, using the Wireless Management console (Aruba) or MDM (JAMF) to place devices into Lost Mode.- Provide assistance to staff and students when required in response to issues with using their mobile devices (Macbooks and iPads). Skills required: - Knowledge of fault-finding and diagnostic techniques.- Windows desktop operating system experience (Windows 10).- Working knowledge of iOS.- Experience of working in anorganisation with a wired/wireless network infrastructure.- Google Workspace,- Experience of using iPads.- Experience using helpdesk or issue tracking systems.For more information, please contact Kirsty Giles at Pure Resourcing Solutions
May 01, 2024
Full time
We are delgihted to be working with an educational setting who are looking for a 1st/2nd Line support technician to join their team. If you have good experience in troubleshooting, customer service and you're looking for the next step in your career then this could be the right opportunity for you. Responsibilities: - To log and provide 1st Line and 2nd Line support for all issues reported through to the help desk.- Diagnose faults, assist users, investigate causes and provide both short-term alleviation and, where possible, final resolution and closure.- Escalate issues that cannot be resolved as appropriate- Log issues with 3rd Parties to fix hardware/software under warranty/support contracts.- Contribute to the on-going implementation and development of projects within the team and collaborate with colleagues to meet deadlines and fulfil the project goals and objectives of the department.- Work effectively with colleagues to improve the service delivered by the IT department and to foster a reputation for excellence- General physical work such as moving/installing computers, printers, switches, server room maintenance etc.- Perform diagnosis procedures on PCs, mobile devices, VOIP phones, peripherals and applications.- Assist with the install, configuration and deployment of applications.- Troubleshoot application install issues, identify application compatibility issues and install essential software patches.- To provide appropriate support for all users in the use of ICT and to give advice and training where appropriate- Mobile Device Support- Providing assistance with finding lost devices, using the Wireless Management console (Aruba) or MDM (JAMF) to place devices into Lost Mode.- Provide assistance to staff and students when required in response to issues with using their mobile devices (Macbooks and iPads). Skills required: - Knowledge of fault-finding and diagnostic techniques.- Windows desktop operating system experience (Windows 10).- Working knowledge of iOS.- Experience of working in anorganisation with a wired/wireless network infrastructure.- Google Workspace,- Experience of using iPads.- Experience using helpdesk or issue tracking systems.For more information, please contact Kirsty Giles at Pure Resourcing Solutions
Jonathan Lee Recruitment are working with a growing Engineering organisation looking to strengthen our IT team with the recruitment of an Group IT Support Technician. The Role To support the small IT team in providing primarily support and some project resource. This is an onsite role based at their site in Hixon, Staffordshire. The working hours are 8 - 4.30 with an early afternoon finish on a Friday. As Group IT Support Technician, you will be in a multi disciplined role supporting IT network, servers, client devices and security systems, including investigating, diagnosing and resolving network, server, client devices and software problems, collecting IT usage stats, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions. The Key Accountabilities are: Installing, configuring and maintaining software and hardware components of computer and network systems - Diagnosing and troubleshooting software and hardware issues Repairing and replacing damaged computer and network components Installing, configuring and maintaining Servers Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software Supporting people whenever they encounter challenges with computers and network devices Maintaining and updating technical documentation regularly Testing new hardware and software before full-scale installation To undertake project work as assigned by the Group IT Manager Liaise with 3rd party support To apply for the IT Support Specialist role we are looking for applicants to have the below background. - Exceptional communication skills - Attention to detail - Ability to work alone and as part of a team - Experience in Active Directory and Server configuration - Experience is Firewall configuration Personal qualities - Professional manner - Friendly and polite manner - Good do attitude to work Desired qualifications: Degree in Information Technology/Computer Science/Systems Administration or similar is desired but not essential. What we can offer - Competitive salary dependent on experience - Early Finish Fridays - Up to 25 days holiday plus bank holidays - Company bonus scheme - Free onsite parking - Access to the Employee Assistance Programme - Learning and development opportunities - Long service awards - Cash Health Plan - Christmas shutdown In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
May 01, 2024
Full time
Jonathan Lee Recruitment are working with a growing Engineering organisation looking to strengthen our IT team with the recruitment of an Group IT Support Technician. The Role To support the small IT team in providing primarily support and some project resource. This is an onsite role based at their site in Hixon, Staffordshire. The working hours are 8 - 4.30 with an early afternoon finish on a Friday. As Group IT Support Technician, you will be in a multi disciplined role supporting IT network, servers, client devices and security systems, including investigating, diagnosing and resolving network, server, client devices and software problems, collecting IT usage stats, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions. The Key Accountabilities are: Installing, configuring and maintaining software and hardware components of computer and network systems - Diagnosing and troubleshooting software and hardware issues Repairing and replacing damaged computer and network components Installing, configuring and maintaining Servers Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software Supporting people whenever they encounter challenges with computers and network devices Maintaining and updating technical documentation regularly Testing new hardware and software before full-scale installation To undertake project work as assigned by the Group IT Manager Liaise with 3rd party support To apply for the IT Support Specialist role we are looking for applicants to have the below background. - Exceptional communication skills - Attention to detail - Ability to work alone and as part of a team - Experience in Active Directory and Server configuration - Experience is Firewall configuration Personal qualities - Professional manner - Friendly and polite manner - Good do attitude to work Desired qualifications: Degree in Information Technology/Computer Science/Systems Administration or similar is desired but not essential. What we can offer - Competitive salary dependent on experience - Early Finish Fridays - Up to 25 days holiday plus bank holidays - Company bonus scheme - Free onsite parking - Access to the Employee Assistance Programme - Learning and development opportunities - Long service awards - Cash Health Plan - Christmas shutdown In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
We require a Technical Analyst to start in St Neots, Cambridgeshire for a Permanent Contract working for a leading award-winning IT services organisation focused on working with small and medium-sized organisations offering next-generation IT services. Salary: 25,000- 32,000 per annum depending on experience Location: St Neots, Cambridgeshire Key Requirements: Perform technical audits for new clients, highlight deficiencies and the corresponding recommendations in a formal proposal document. Initiate and implement projects to a high standard; ensure that the client documentation reflects the changes. Investigate, diagnose, and resolve technical issues raised by your client base. Provide support to clients owned by other Technical Leads in case of absence or unavailability. Work alongside the other team members to deliver complex projects when appropriate. Operate in a shift rotation to provide effective cover during operational hours (07:00 - 19:00). Take ownership of your tasks and work without supervision. Successful candidates must have valid: Computer Science Degree or other suitable certifications Technical proficiency in the following: Microsoft 365, Microsoft Azure, Microsoft Windows Server (2019 and prior), networking (IP & VLAN, DHCP, DNS, firewall configuration, SD-WAN), Experience of working with Microsoft Windows. Good understanding of networking. Confident with directly dealing with clients in face-to-face contact, over the phone, and via email. Familiarity with managed IT services environments. In return, we offer: 25,000- 32,000 per annum Competitive Salary based on ability and experience Company Profit Sharing Scheme 40 Hours per week 34 Days holiday per annum including public holidays and Birthday leave Contributory company pension Discounted gym membership local to our head offices
May 01, 2024
Full time
We require a Technical Analyst to start in St Neots, Cambridgeshire for a Permanent Contract working for a leading award-winning IT services organisation focused on working with small and medium-sized organisations offering next-generation IT services. Salary: 25,000- 32,000 per annum depending on experience Location: St Neots, Cambridgeshire Key Requirements: Perform technical audits for new clients, highlight deficiencies and the corresponding recommendations in a formal proposal document. Initiate and implement projects to a high standard; ensure that the client documentation reflects the changes. Investigate, diagnose, and resolve technical issues raised by your client base. Provide support to clients owned by other Technical Leads in case of absence or unavailability. Work alongside the other team members to deliver complex projects when appropriate. Operate in a shift rotation to provide effective cover during operational hours (07:00 - 19:00). Take ownership of your tasks and work without supervision. Successful candidates must have valid: Computer Science Degree or other suitable certifications Technical proficiency in the following: Microsoft 365, Microsoft Azure, Microsoft Windows Server (2019 and prior), networking (IP & VLAN, DHCP, DNS, firewall configuration, SD-WAN), Experience of working with Microsoft Windows. Good understanding of networking. Confident with directly dealing with clients in face-to-face contact, over the phone, and via email. Familiarity with managed IT services environments. In return, we offer: 25,000- 32,000 per annum Competitive Salary based on ability and experience Company Profit Sharing Scheme 40 Hours per week 34 Days holiday per annum including public holidays and Birthday leave Contributory company pension Discounted gym membership local to our head offices
Job Description IT Technician/Near Stalham Technique Recruitment Solutions are proud to be working alongside a bespoke manufacturer that specialises in marine glazing and works with some of the world s most prestigious yacht designers and boat builders. Our customer employs more than 170 people at its 12-acre Norfolk site near Stalham and have a new opportunity for an IT Technician to join their team Job summary The IT Technician is responsible for providing technical support for a full range of business technologies, including computer systems (hardware and software), network infrastructure, telecommunications circuits, mobile devices, telephone systems, audio-visual equipment, and printers. They must be able to independently assess a reported problem or failure using diagnostic methods and tools, determine the probable cause and take appropriate action to resolve the problem in a timely manner. Often collaborating with other resources (both internal and external), the IT Technician must understand system interdependencies and avoid unintentional interruption of services during troubleshooting and problem resolution. The IT Technician reports to the IT ServiceDesk Coordinator. What will make you special? 1. You are a great communicator and are passionate about connecting people to solve problems. When there is an issue on a project, you actively reach out to learn more. 2. You lead with core values and positive energy. Every day will be a new challenge you strive to assume the best intentions from your fellow team members and take satisfaction in making their jobs easier! 3. You are a student of Lippert! You are always learning more about how the various parts of our business operate and enjoy building relationships across the company. Task description First level support for all IT related issues on the specific plant (i.e. hardware, software, network). Act as intermediary between the end-user and the corporate support specialists or external suppliers for problem resolution and basic services activation (i.e. creation/activation of new AD users, user profile changes, password reset, MFA reset, user deactivation, VPN activation etc.). In charge of basic software installation and configuration along with corporate security tools deployment. Building IT Hardware including desktop and laptops to the corporate standard. Responsible for network configuration for PCs and peripherals. Support for conference calls and set up multimedia rooms in case needed. Collaborate with the purchasing department for the procurement of IT materials (i.e. laptops, accessories, mobile phones, printers, PDAs, telephones). First level interface with the external providers and specialized software/hardware manufacturers for activities related to procurement, installation, support, maintenance. Maintain full ownership of service tickets through its lifecycle and Incident Management process. Ensuring all elements of the process, including Major Incident Management are implemented and operationally managed. Ensures accurate logging incidents, service requests, access requests and changes. o That for every call and/or reported event a service ticket is created in both a timely and accurate manner. This one call/one ticket method provides effective tracking of all incidents and service requests. In cases where a single incident has affected multiple users, this method of creating a ticket for each reported instance and attaching it to a parent ticket will allow for impact analysis on the outage. Ensures updates to the Knowledge Base (KB) with all troubleshooting performed and, if applicable, the resolution is made. Utilizes the KB and other support documentation to identify, isolate, diagnose and resolve end users' technical problems and provide information and status as requested. Completes initial diagnosis and progress all issues in a timely fashion in order to minimize the production outages, resolving the incidents wherever possible. Escalates tickets to the appropriate Specialists if required and manage the progress of these through to the closure. Work in strict collaboration with the IT corporate engineers to conduct incident activity and resolve incidents. Any other tasks or projects assigned by the IT Operations / InfoSec team. Provide occasional out of hours support. Person specification Education / Qualifications Functional: Proven experience of handling Service Desk activities in a busy fast paced Service Desk environment. Good understanding of the Service Operation space, covering Service Desk, Incident Management, Problem Management and Knowledge Management. Understands and has a strong appreciation the 'frontline' role service desk operations have on shaping the overall relationship between IT and business. Passionate about customer service and ability to handle challenging customer conversations. Ability to work under pressure. Good knowledge of server operating systems with particular focus on Windows Server / Active Directory. Good knowledge of desktop operating systems (Windows) and associated hardware and software (MS Office, MS Project, Visio) necessary to install and support users from an operational perspective. Knowledge of mainstream mobile device platforms (IOS, Android, Windows Phone). Leads auditing of IT stock and asset management of site. Technical: Microsoft Windows Server. Strong knowledge of Windows 7/10/11 operating systems. Active Directory (Administration). Multi-factor authentication technology. Basic knowledge of Hypervisor (i.e. VMWare/Hyper V). End-User Devices (Desktop / Laptop / Mobile Phone / Desk Phones). Printer management. Knowledge of Microsoft Office 365 suite. Understanding of Networking technologies and concepts. Use of System s monitoring tools. Hardware setup and troubleshooting. Computer parts replacement/upgrade. Good knowledge of Voice Telephony. Other: Strong interpersonal skills, able to communicate across a broad spectrum of users. Excellent oral, written and presentation communication skills
May 01, 2024
Full time
Job Description IT Technician/Near Stalham Technique Recruitment Solutions are proud to be working alongside a bespoke manufacturer that specialises in marine glazing and works with some of the world s most prestigious yacht designers and boat builders. Our customer employs more than 170 people at its 12-acre Norfolk site near Stalham and have a new opportunity for an IT Technician to join their team Job summary The IT Technician is responsible for providing technical support for a full range of business technologies, including computer systems (hardware and software), network infrastructure, telecommunications circuits, mobile devices, telephone systems, audio-visual equipment, and printers. They must be able to independently assess a reported problem or failure using diagnostic methods and tools, determine the probable cause and take appropriate action to resolve the problem in a timely manner. Often collaborating with other resources (both internal and external), the IT Technician must understand system interdependencies and avoid unintentional interruption of services during troubleshooting and problem resolution. The IT Technician reports to the IT ServiceDesk Coordinator. What will make you special? 1. You are a great communicator and are passionate about connecting people to solve problems. When there is an issue on a project, you actively reach out to learn more. 2. You lead with core values and positive energy. Every day will be a new challenge you strive to assume the best intentions from your fellow team members and take satisfaction in making their jobs easier! 3. You are a student of Lippert! You are always learning more about how the various parts of our business operate and enjoy building relationships across the company. Task description First level support for all IT related issues on the specific plant (i.e. hardware, software, network). Act as intermediary between the end-user and the corporate support specialists or external suppliers for problem resolution and basic services activation (i.e. creation/activation of new AD users, user profile changes, password reset, MFA reset, user deactivation, VPN activation etc.). In charge of basic software installation and configuration along with corporate security tools deployment. Building IT Hardware including desktop and laptops to the corporate standard. Responsible for network configuration for PCs and peripherals. Support for conference calls and set up multimedia rooms in case needed. Collaborate with the purchasing department for the procurement of IT materials (i.e. laptops, accessories, mobile phones, printers, PDAs, telephones). First level interface with the external providers and specialized software/hardware manufacturers for activities related to procurement, installation, support, maintenance. Maintain full ownership of service tickets through its lifecycle and Incident Management process. Ensuring all elements of the process, including Major Incident Management are implemented and operationally managed. Ensures accurate logging incidents, service requests, access requests and changes. o That for every call and/or reported event a service ticket is created in both a timely and accurate manner. This one call/one ticket method provides effective tracking of all incidents and service requests. In cases where a single incident has affected multiple users, this method of creating a ticket for each reported instance and attaching it to a parent ticket will allow for impact analysis on the outage. Ensures updates to the Knowledge Base (KB) with all troubleshooting performed and, if applicable, the resolution is made. Utilizes the KB and other support documentation to identify, isolate, diagnose and resolve end users' technical problems and provide information and status as requested. Completes initial diagnosis and progress all issues in a timely fashion in order to minimize the production outages, resolving the incidents wherever possible. Escalates tickets to the appropriate Specialists if required and manage the progress of these through to the closure. Work in strict collaboration with the IT corporate engineers to conduct incident activity and resolve incidents. Any other tasks or projects assigned by the IT Operations / InfoSec team. Provide occasional out of hours support. Person specification Education / Qualifications Functional: Proven experience of handling Service Desk activities in a busy fast paced Service Desk environment. Good understanding of the Service Operation space, covering Service Desk, Incident Management, Problem Management and Knowledge Management. Understands and has a strong appreciation the 'frontline' role service desk operations have on shaping the overall relationship between IT and business. Passionate about customer service and ability to handle challenging customer conversations. Ability to work under pressure. Good knowledge of server operating systems with particular focus on Windows Server / Active Directory. Good knowledge of desktop operating systems (Windows) and associated hardware and software (MS Office, MS Project, Visio) necessary to install and support users from an operational perspective. Knowledge of mainstream mobile device platforms (IOS, Android, Windows Phone). Leads auditing of IT stock and asset management of site. Technical: Microsoft Windows Server. Strong knowledge of Windows 7/10/11 operating systems. Active Directory (Administration). Multi-factor authentication technology. Basic knowledge of Hypervisor (i.e. VMWare/Hyper V). End-User Devices (Desktop / Laptop / Mobile Phone / Desk Phones). Printer management. Knowledge of Microsoft Office 365 suite. Understanding of Networking technologies and concepts. Use of System s monitoring tools. Hardware setup and troubleshooting. Computer parts replacement/upgrade. Good knowledge of Voice Telephony. Other: Strong interpersonal skills, able to communicate across a broad spectrum of users. Excellent oral, written and presentation communication skills
Time Appointments are working on behalf of a successful IT Support Service Business, who are currently recruiting for an IT Support Technician with previous experience of providing 2nd or 3rd Line Support. This is a fantastic opportunity for someone looking to better their career within the industry. Duties & Responsibilities: Monitor real time alerts for hardware, software and security issues and using central monitor software to proactively predict and prevent issues. Support and maintain the infrastructure of a Microsoft Hyper-V environment, including VM's, SAN solutions and system applications. Complete system checks that include hardware, performance, configuration, asset inventory and database backups. Conduct the planning, testing, installation and rollout of system updates. Investigate, troubleshoot and resolve system faults that fall under 3rd line support tasks and to liaise with software/hardware suppliers to resolve issues. Provide timely and accurate remote telephone & remote system responses to site based technical issues. Maintain accurate and timely records of all technical issues in the company fault recording system. The benefits of working for this company include generous holiday entitlement, free parking, a company laptop and phone and any more! Skills & Experience: 3+ years of IT, Server Support or IT administration experience providing industry leading technical support and customer service. Strong analytical skills, enquiring and investigative mind. Excellent knowledge with Microsoft OS including Microsoft Active Directory, DNS and Group Policy Management. Good knowledge with Microsoft Windows Servers Good knowledge with LAN/WAN/Firewall networking. Customer focused with the ability to communicate technical subject matter to non-technical end users or technically capable engineers. Good time management skills; able to meet project deadlines. Ability to write clear, well-structured reports and instructions. If this role sounds like something you would be interested in, Apply Now! V/12695
May 01, 2024
Full time
Time Appointments are working on behalf of a successful IT Support Service Business, who are currently recruiting for an IT Support Technician with previous experience of providing 2nd or 3rd Line Support. This is a fantastic opportunity for someone looking to better their career within the industry. Duties & Responsibilities: Monitor real time alerts for hardware, software and security issues and using central monitor software to proactively predict and prevent issues. Support and maintain the infrastructure of a Microsoft Hyper-V environment, including VM's, SAN solutions and system applications. Complete system checks that include hardware, performance, configuration, asset inventory and database backups. Conduct the planning, testing, installation and rollout of system updates. Investigate, troubleshoot and resolve system faults that fall under 3rd line support tasks and to liaise with software/hardware suppliers to resolve issues. Provide timely and accurate remote telephone & remote system responses to site based technical issues. Maintain accurate and timely records of all technical issues in the company fault recording system. The benefits of working for this company include generous holiday entitlement, free parking, a company laptop and phone and any more! Skills & Experience: 3+ years of IT, Server Support or IT administration experience providing industry leading technical support and customer service. Strong analytical skills, enquiring and investigative mind. Excellent knowledge with Microsoft OS including Microsoft Active Directory, DNS and Group Policy Management. Good knowledge with Microsoft Windows Servers Good knowledge with LAN/WAN/Firewall networking. Customer focused with the ability to communicate technical subject matter to non-technical end users or technically capable engineers. Good time management skills; able to meet project deadlines. Ability to write clear, well-structured reports and instructions. If this role sounds like something you would be interested in, Apply Now! V/12695
Get Staffed Online Recruitment Limited
High Wycombe, Buckinghamshire
IT Support Technician An exciting opportunity has arisen for an IT Support Technician Apprentice to join our client's team. Our client: Fast, reliable service for Supermicro Servers, Storage and Edge Computing. Based in High Wycombe, our client was founded in 2010 and have steadily grown to become a thriving, multimillion-pound business. The role: Possible start date: 03.06.2024 Monday to Friday - TBC at interview Total working hours: 35 Our client's busy office currently has an opportunity for a professional individual to fill the role of IT Technician. In this position, the successful applicant will be responsible for working with their integration team to build, test, and manage client orders. They are looking for a well-rounded character who can work well within an office environment and deal with pressure for meeting deadlines. This opportunity is for someone who is looking for a start within the IT industry. This apprenticeship offers an excellent grounding in computer hardware including operating systems, networking, customer support, and computer components. In addition to this apprenticeship, you will also undertake a number of Intel online training modules to further supplement your learning. This role is mainly office based but may require you to travel with or without another team member to client's facilities to install, fix, and troubleshoot systems. Your duties and responsibilities in this role will consist of: System integration - build system/s to client's order spec. System Testing - Validating system/s are in working order by means of software testing. Installation and setup of operating system, if required. Update newly integrated hardware to the latest firmware revisions. Configuration of system settings as per client's instructions. Providing telephone and email support for their customers. On-site support including installation and troubleshooting of systems. Logistics - Arrange shipment labels and packaging. The training you will receive: Level 3 ICT qualification. All training is undertaken online, through a combination of self-paced eLearning and live online classes. Functional skills in English & Mathematics, if required. Benefits: Performance bonuses Paid Overtime Reduced cost Gym membership - Free after 2 years of employment Free Parking provided - on or off site Flexible working hours should circumstance's change Holiday roll over - carry over unused holiday Prospects: The role offers long term security and the opportunity to progress into a permanent position. Qualifications required: GCSE or equivalent English (Grade A - C 9/4) - Essential GCSE or equivalent Mathematics (Grade A - C 9/4) - Essential Personal Skills required: Communication skills IT skills Attention to detail Team working Interest in IT Excel Fast Learner Good time Management The apprenticeship: Qualification: ICT Level 3 Duration: 18 months
May 01, 2024
Full time
IT Support Technician An exciting opportunity has arisen for an IT Support Technician Apprentice to join our client's team. Our client: Fast, reliable service for Supermicro Servers, Storage and Edge Computing. Based in High Wycombe, our client was founded in 2010 and have steadily grown to become a thriving, multimillion-pound business. The role: Possible start date: 03.06.2024 Monday to Friday - TBC at interview Total working hours: 35 Our client's busy office currently has an opportunity for a professional individual to fill the role of IT Technician. In this position, the successful applicant will be responsible for working with their integration team to build, test, and manage client orders. They are looking for a well-rounded character who can work well within an office environment and deal with pressure for meeting deadlines. This opportunity is for someone who is looking for a start within the IT industry. This apprenticeship offers an excellent grounding in computer hardware including operating systems, networking, customer support, and computer components. In addition to this apprenticeship, you will also undertake a number of Intel online training modules to further supplement your learning. This role is mainly office based but may require you to travel with or without another team member to client's facilities to install, fix, and troubleshoot systems. Your duties and responsibilities in this role will consist of: System integration - build system/s to client's order spec. System Testing - Validating system/s are in working order by means of software testing. Installation and setup of operating system, if required. Update newly integrated hardware to the latest firmware revisions. Configuration of system settings as per client's instructions. Providing telephone and email support for their customers. On-site support including installation and troubleshooting of systems. Logistics - Arrange shipment labels and packaging. The training you will receive: Level 3 ICT qualification. All training is undertaken online, through a combination of self-paced eLearning and live online classes. Functional skills in English & Mathematics, if required. Benefits: Performance bonuses Paid Overtime Reduced cost Gym membership - Free after 2 years of employment Free Parking provided - on or off site Flexible working hours should circumstance's change Holiday roll over - carry over unused holiday Prospects: The role offers long term security and the opportunity to progress into a permanent position. Qualifications required: GCSE or equivalent English (Grade A - C 9/4) - Essential GCSE or equivalent Mathematics (Grade A - C 9/4) - Essential Personal Skills required: Communication skills IT skills Attention to detail Team working Interest in IT Excel Fast Learner Good time Management The apprenticeship: Qualification: ICT Level 3 Duration: 18 months
IT Support Engineer - User Support, Desktop Support, 2nd Line, Technical Support Our leading global law firm are looking to recruit an IT Support Engineer (User Support, Desktop Support, 2nd Line, Technical Support) on a permanent basis to build a strong relationship with the Partners, Associates and Business Services personnel. In providing this support the IT Support Engineer will work collaboratively with, and be able to call upon the resources of, the various wider IT functions including Infrastructure, InfoSec, Desktop Team, Applications, and others. These wider IT functions are based in London and other European locations. A key part of the role will be to maintain a first-class service, providing technical support, and fostering effective communication among the global IT teams. The key responsibilities for this IT Support Engineer (User Support, Desktop Support, 2nd Line, Technical Support) are: Providing 1st and 2nd line support to all staff as required Dealing with requests as they come in through ServiceNow Imaging laptops to firm standard Responsible for onboarding new joiners and giving inductions Support AV within the Firm (Webex, MS Teams and Zoom) Assisting with servers and comms room equipment Asset tagging equipment and keeping records Keeping records of warranties and support contracts across London and Frankfurt Maintenance of Iphone and Ipads Maintenance of Home office systems Maintenance of appropriate stock levels of IS consumables Maintenance of IS equipment inventory Workstation maintenance, including configuration to the prevailing agreed standard, i.e. network connections for all software, e-Mail and internet and printing Laptop configuration and maintenance (dealing with security issues and setting up appropriate users profiles, etc.) Printer maintenance Dealing with some aspects of network support (e.g. adding, changing and/or deleting users from the Firm's network, as needed) Monitoring the LAN/WAN (basic diagnostics) Hardware maintenance and documentation To be considered for this IT Support Engineer (User Support, Desktop Support, 2nd Line, Technical Support) you must match this criteria: Bachelor's degree in information technology, Computer Science, a related field or equivalent experience. Proven experience as an IT Support Engineer or in a similar role. Strong knowledge of desktop operating systems, hardware, and software applications. Experience with ITIL framework is an advantage. Excellent communication and business partnership skills. Ability to work independently and collaboratively in a team environment. Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are desirable.
May 01, 2024
Full time
IT Support Engineer - User Support, Desktop Support, 2nd Line, Technical Support Our leading global law firm are looking to recruit an IT Support Engineer (User Support, Desktop Support, 2nd Line, Technical Support) on a permanent basis to build a strong relationship with the Partners, Associates and Business Services personnel. In providing this support the IT Support Engineer will work collaboratively with, and be able to call upon the resources of, the various wider IT functions including Infrastructure, InfoSec, Desktop Team, Applications, and others. These wider IT functions are based in London and other European locations. A key part of the role will be to maintain a first-class service, providing technical support, and fostering effective communication among the global IT teams. The key responsibilities for this IT Support Engineer (User Support, Desktop Support, 2nd Line, Technical Support) are: Providing 1st and 2nd line support to all staff as required Dealing with requests as they come in through ServiceNow Imaging laptops to firm standard Responsible for onboarding new joiners and giving inductions Support AV within the Firm (Webex, MS Teams and Zoom) Assisting with servers and comms room equipment Asset tagging equipment and keeping records Keeping records of warranties and support contracts across London and Frankfurt Maintenance of Iphone and Ipads Maintenance of Home office systems Maintenance of appropriate stock levels of IS consumables Maintenance of IS equipment inventory Workstation maintenance, including configuration to the prevailing agreed standard, i.e. network connections for all software, e-Mail and internet and printing Laptop configuration and maintenance (dealing with security issues and setting up appropriate users profiles, etc.) Printer maintenance Dealing with some aspects of network support (e.g. adding, changing and/or deleting users from the Firm's network, as needed) Monitoring the LAN/WAN (basic diagnostics) Hardware maintenance and documentation To be considered for this IT Support Engineer (User Support, Desktop Support, 2nd Line, Technical Support) you must match this criteria: Bachelor's degree in information technology, Computer Science, a related field or equivalent experience. Proven experience as an IT Support Engineer or in a similar role. Strong knowledge of desktop operating systems, hardware, and software applications. Experience with ITIL framework is an advantage. Excellent communication and business partnership skills. Ability to work independently and collaboratively in a team environment. Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are desirable.
IT Support Technician Our client, a leading independent Oil & Gas operator, based in Norwich, is currently seeking an IT Support Technician to join their team. This is a full-time, 12-month contract, working Monday to Friday located in the Norwich Office. There may be a requirement, on occasion, to visit onshore and offshore installations for particular project work. Our client is looking for an energetic, driven individual to join their busy IT team as a core team player within a diverse support environment. As the IT Support Technician, you will be required to react, understand, identify and correct hardware and software issues. Also, configure and implement new configurations, and maintain all IT hardware and software to a level that meets and/or exceeds the business requirements. Key Responsibilities Include: Supporting users in local sites as well as onshore terminals and offshore installations, utilising a helpdesk system and remote support tools. To provide a high level of flexibility and IT support for users. To maintain IT hardware/operational software to a level that meets and/or exceeds the business requirements. To assist in monitoring the availability of resources to end users. To assist in backup processes when required. Ensure compliance of policies and procedures. To attend training courses as and where necessary to ensure personal and team job skills keep pace with legislative, technological and business developments To be aware of the Health & Safety requirements, in accordance with guidelines as set out by the QSHE Team. The above is not an exhaustive list of duties and you may be expected to perform different tasks as required by your role in the organisation and the overall business objectives of the organisation. Experience / Skills Required: Windows 10 and 11 OS deployment and support in an Active Directory environment. Microsoft Powershell. Microsoft Office Applications and Office 365. Familiar with Microsoft Active Directory user account management. An understanding of NTFS Permissions. Both local and GPO Security Policies. User Hardware - Board level support and configuration including desktops and laptops. PC Peripherals such as Printer configuration and support. Core knowledge in networking technologies such as TCP/IP, 802.1X and VLAN's. A working understanding of DHCP and DNS. Awareness of Information Security best practices. Conceptual understanding of AntiVirus, URL Filtering and spam identification. Business Audio and Visual Solutions such as projectors and conference systems. Backup Methodologies and practices. Understanding of availability Monitoring tools. Qualifications Required: BTEC / NVQ level education or vendor specific (eg Microsoft / CompTia) certification preferred. At least 1 years' experience in a similar role preferred. Personal Qualities Trustworthy, responsible, and has good communication skills. Approachable demeanour with a passion for helping users. Strong communication skills, both written and verbal. End user focused with an excellent work ethic driven by providing great customer service. A self-starter looking to develop both themselves and the role. Able to take initiative and quick to learn on the job. Good time keeping A high degree of flexibility is required to deal with a wide range of different hardware and software issues as well as a keen approach to learning new skills when required. The successful candidate will have strong problem-solving skills with a keen eye for detail, and will be interested in providing an extremely high level of IT support whilst adapting to new challenges and learning new skills very quickly. For further details regarding this exciting opportunity please forward a copy of your CV today! Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications, we receive I'm afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward. If we can take your application further, we will of course be in touch. Todd Hayes is acting as an Employment Business in relation to this vacancy. Todd Hayes Ltd
May 01, 2024
Full time
IT Support Technician Our client, a leading independent Oil & Gas operator, based in Norwich, is currently seeking an IT Support Technician to join their team. This is a full-time, 12-month contract, working Monday to Friday located in the Norwich Office. There may be a requirement, on occasion, to visit onshore and offshore installations for particular project work. Our client is looking for an energetic, driven individual to join their busy IT team as a core team player within a diverse support environment. As the IT Support Technician, you will be required to react, understand, identify and correct hardware and software issues. Also, configure and implement new configurations, and maintain all IT hardware and software to a level that meets and/or exceeds the business requirements. Key Responsibilities Include: Supporting users in local sites as well as onshore terminals and offshore installations, utilising a helpdesk system and remote support tools. To provide a high level of flexibility and IT support for users. To maintain IT hardware/operational software to a level that meets and/or exceeds the business requirements. To assist in monitoring the availability of resources to end users. To assist in backup processes when required. Ensure compliance of policies and procedures. To attend training courses as and where necessary to ensure personal and team job skills keep pace with legislative, technological and business developments To be aware of the Health & Safety requirements, in accordance with guidelines as set out by the QSHE Team. The above is not an exhaustive list of duties and you may be expected to perform different tasks as required by your role in the organisation and the overall business objectives of the organisation. Experience / Skills Required: Windows 10 and 11 OS deployment and support in an Active Directory environment. Microsoft Powershell. Microsoft Office Applications and Office 365. Familiar with Microsoft Active Directory user account management. An understanding of NTFS Permissions. Both local and GPO Security Policies. User Hardware - Board level support and configuration including desktops and laptops. PC Peripherals such as Printer configuration and support. Core knowledge in networking technologies such as TCP/IP, 802.1X and VLAN's. A working understanding of DHCP and DNS. Awareness of Information Security best practices. Conceptual understanding of AntiVirus, URL Filtering and spam identification. Business Audio and Visual Solutions such as projectors and conference systems. Backup Methodologies and practices. Understanding of availability Monitoring tools. Qualifications Required: BTEC / NVQ level education or vendor specific (eg Microsoft / CompTia) certification preferred. At least 1 years' experience in a similar role preferred. Personal Qualities Trustworthy, responsible, and has good communication skills. Approachable demeanour with a passion for helping users. Strong communication skills, both written and verbal. End user focused with an excellent work ethic driven by providing great customer service. A self-starter looking to develop both themselves and the role. Able to take initiative and quick to learn on the job. Good time keeping A high degree of flexibility is required to deal with a wide range of different hardware and software issues as well as a keen approach to learning new skills when required. The successful candidate will have strong problem-solving skills with a keen eye for detail, and will be interested in providing an extremely high level of IT support whilst adapting to new challenges and learning new skills very quickly. For further details regarding this exciting opportunity please forward a copy of your CV today! Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications, we receive I'm afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward. If we can take your application further, we will of course be in touch. Todd Hayes is acting as an Employment Business in relation to this vacancy. Todd Hayes Ltd
Senior IT Support Technician £35,000 - £42,000 Pembrokeshire Our client is a successful, well established organisation who require an experienced Senior IT Support Technician. You will have bonus opportunity, subject to completing 6-month probation period, as well as a joining bonus! It will be an exciting time to join our clients IT team, as they are implementing new technologies. Responsibilities: Maintenance, installation and configuration of network and systems Support of IT, systems and services throughout the organisation Provide training, support, guidance and motivate a team Provide on call support Ability to lead a team Skills: Windows server and Active Directory VMWare virtualisation Office 365 CISCO Layer 2 and 3 networking Sonicwall Experience working with ticketing systems or service desk to help streamline IT support processes Working for our client, you will have excellent benefits such as subsidised childcare, staff discounts, share incentive plan and more. If you have the matched skills and you're a people person, please apply today Due to the volume of applications, we will only respond to candidates matching the above criteria.
May 01, 2024
Full time
Senior IT Support Technician £35,000 - £42,000 Pembrokeshire Our client is a successful, well established organisation who require an experienced Senior IT Support Technician. You will have bonus opportunity, subject to completing 6-month probation period, as well as a joining bonus! It will be an exciting time to join our clients IT team, as they are implementing new technologies. Responsibilities: Maintenance, installation and configuration of network and systems Support of IT, systems and services throughout the organisation Provide training, support, guidance and motivate a team Provide on call support Ability to lead a team Skills: Windows server and Active Directory VMWare virtualisation Office 365 CISCO Layer 2 and 3 networking Sonicwall Experience working with ticketing systems or service desk to help streamline IT support processes Working for our client, you will have excellent benefits such as subsidised childcare, staff discounts, share incentive plan and more. If you have the matched skills and you're a people person, please apply today Due to the volume of applications, we will only respond to candidates matching the above criteria.
Employer description: Adaptive are a rapidly growing, award winning business, that specialises in providing systems and support to the care industry, schools and small to medium business. We are the UKs premier provider of Acoustic monitoring into residential care, along with nurse call and assistive technology to improve quality of life for residents / service users Overview: We are now looking for an eager candidate to join us as an apprentice. You will need to be eager to learn and grow, with a keen interest in technology. Paramount for our customers is making the technology work for them, using the available tools to deliver ongoing improvements. Duties: Our IT Technician will be joining the current team to: Provide direct support for existing customers, particularly the education and healthcare systems using Microsoft Windows systems, including Office 365 and Azure. Learn our flagship Nurse Call / Acoustic monitoring system and be involved in the delivery, configuration and support of these systems. Visit customer sites to provide direct support, support of internal systems and some deployment of new systems. Key requirements: Desired skills and experience: Previous IT support experience Understanding of Windows operating systems / desktop environments e.g. Windows 10/11 Experience troubleshooting Microsoft office e.g., 365, 2016, 2019 (Excel, Word, Access etc) Solid understanding of PC set up and configuration Excellent communication skills Skills you will learn: if you have previous experience in the following, it would be beneficial, but not essential Office 365 administration Active Directory Administration Network troubleshooting - TCP/IP and general WAN / LAN troubleshooting Windows Server in a Hyper-V environment Exposure to work within the care sector Essential: Having a full driving licence and your own vehicle is required - as the role involves travel to client sites. Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. What we offer: 21 days annual leave (plus statutory holidays) Ongoing training opportunities, both internally and via industry qualifications Great opportunity for someone to really broaden their skills in a supportive team Contributory pension scheme Future prospects: 90% of QA apprentices secure permanent employment after completing their apprenticeship: this is 20% higher than the national average. Progression to more senior opportunities could be available upon successful completion of the apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 01, 2024
Full time
Employer description: Adaptive are a rapidly growing, award winning business, that specialises in providing systems and support to the care industry, schools and small to medium business. We are the UKs premier provider of Acoustic monitoring into residential care, along with nurse call and assistive technology to improve quality of life for residents / service users Overview: We are now looking for an eager candidate to join us as an apprentice. You will need to be eager to learn and grow, with a keen interest in technology. Paramount for our customers is making the technology work for them, using the available tools to deliver ongoing improvements. Duties: Our IT Technician will be joining the current team to: Provide direct support for existing customers, particularly the education and healthcare systems using Microsoft Windows systems, including Office 365 and Azure. Learn our flagship Nurse Call / Acoustic monitoring system and be involved in the delivery, configuration and support of these systems. Visit customer sites to provide direct support, support of internal systems and some deployment of new systems. Key requirements: Desired skills and experience: Previous IT support experience Understanding of Windows operating systems / desktop environments e.g. Windows 10/11 Experience troubleshooting Microsoft office e.g., 365, 2016, 2019 (Excel, Word, Access etc) Solid understanding of PC set up and configuration Excellent communication skills Skills you will learn: if you have previous experience in the following, it would be beneficial, but not essential Office 365 administration Active Directory Administration Network troubleshooting - TCP/IP and general WAN / LAN troubleshooting Windows Server in a Hyper-V environment Exposure to work within the care sector Essential: Having a full driving licence and your own vehicle is required - as the role involves travel to client sites. Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. What we offer: 21 days annual leave (plus statutory holidays) Ongoing training opportunities, both internally and via industry qualifications Great opportunity for someone to really broaden their skills in a supportive team Contributory pension scheme Future prospects: 90% of QA apprentices secure permanent employment after completing their apprenticeship: this is 20% higher than the national average. Progression to more senior opportunities could be available upon successful completion of the apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Are you looking for your next challenging in a constantly expanding company in the local area? Benefits include; free parking, 25 days holiday, company pension, private medical insurance, life assurance scheme & cycle to work scheme. If so read on, Adecco are proud to be working with a well established Company who are seeking a Junior IT Support Technician to join their expanding team. Location: Grays Salary: £32,000 - £35,000 p/a Working days: Monday to Friday Working hours: 9am to 5pm Duration of contract: Permanent Duties: Installing, configuring and maintaining a Microsoft Windows Server Provide 1st & 2nd line IT support for users via the IT Service Desk. Support end users in a physical and virtualised (VMWare) environment. Configuration & installation of hardware & software. Managing backup systems and restoration. Flexibility to travel when needed between locations and remote support of other offices. Requirements : Experience in a similar IT support role Excellent communication IT qualification Transport to travel between sites Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 01, 2024
Full time
Are you looking for your next challenging in a constantly expanding company in the local area? Benefits include; free parking, 25 days holiday, company pension, private medical insurance, life assurance scheme & cycle to work scheme. If so read on, Adecco are proud to be working with a well established Company who are seeking a Junior IT Support Technician to join their expanding team. Location: Grays Salary: £32,000 - £35,000 p/a Working days: Monday to Friday Working hours: 9am to 5pm Duration of contract: Permanent Duties: Installing, configuring and maintaining a Microsoft Windows Server Provide 1st & 2nd line IT support for users via the IT Service Desk. Support end users in a physical and virtualised (VMWare) environment. Configuration & installation of hardware & software. Managing backup systems and restoration. Flexibility to travel when needed between locations and remote support of other offices. Requirements : Experience in a similar IT support role Excellent communication IT qualification Transport to travel between sites Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
IT Helpdesk Support Technician/Administrator - Stamford - Attractive Package ALH Recruitment are looking to recruit an IT Helpdesk Support Technician/Administrator with immediate effect for our global leading client based in Stamford, Lincolnshire. Role - IT Helpdesk Support Technician/Administrator You will play a critical role in providing technical assistance and support to end-users within our clients organisation, ensuring they can work efficiently and effectively with minimal disruptions. Your primary responsibility will be to ensure the smooth operation of computer systems, software, and hardware by resolving technical issues and providing timely support. You will be the first point of contact for all IT-related inquiries and will be responsible for troubleshooting, diagnosing, and resolving a wide range of technical problems. Responsibilities include:• Provide first-level technical support: Respond to incoming IT support requests via phone, email, or ticketing system and assist end-users face to face or over the phone with technical issues, including hardware, software, and network problems.• Troubleshoot and diagnose issues: Identify and resolve technical problems by analysing symptoms, researching solutions, and utilizing available resources. Provide step-by-step guidance to end-users to help them resolve their technical issues independently whenever possible.• Escalate complex issues: Collaborate with senior IT staff or external vendors when issues require escalation or specialized expertise. Ensure timely and effective resolution of escalated cases by following up and providing regular updates to end-users.• Maintain documentation: Create and maintain accurate records of all support requests, incidents, and solutions provided.• Install and configure hardware/software: Assist with the setup, installation, and configuration of computer systems, peripheral devices, software applications, and network components. Ensure compatibility, security, and optimal performance.• User account management: Manage user accounts, including creation, modification, and termination, in accordance with established procedures and security guidelines.• Adhere to IT policies and procedures: Follow established IT policies and security protocols, to ensure compliance and maintain a secure and reliable IT infrastructure. About You: • One year's experience on an IT Support desk• BTEC or qualification in IT• Must have experience of working with and troubleshooting Windows 10 / 11 Desktop Operating systems and basic networking - TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies.• Can confidently fix hardware breaks.• Understands virtualisation technologies.• Strong problem solving and analytical skills.• Must possess great customer service skills and the interpersonal skills to interact effectively with people inside and outside of the company.• Attention to detail and commitment to maintaining accurate documentation.• Confidence to work independently and prioritise tasks in a fast-paced environment.• Must live within a one-hour commute to the Head office and be able to drive. If you feel you have the skills and experience necessary to step into this exciting IT Helpdesk Support Technician/Administrator role, then please apply below.
May 01, 2024
Full time
IT Helpdesk Support Technician/Administrator - Stamford - Attractive Package ALH Recruitment are looking to recruit an IT Helpdesk Support Technician/Administrator with immediate effect for our global leading client based in Stamford, Lincolnshire. Role - IT Helpdesk Support Technician/Administrator You will play a critical role in providing technical assistance and support to end-users within our clients organisation, ensuring they can work efficiently and effectively with minimal disruptions. Your primary responsibility will be to ensure the smooth operation of computer systems, software, and hardware by resolving technical issues and providing timely support. You will be the first point of contact for all IT-related inquiries and will be responsible for troubleshooting, diagnosing, and resolving a wide range of technical problems. Responsibilities include:• Provide first-level technical support: Respond to incoming IT support requests via phone, email, or ticketing system and assist end-users face to face or over the phone with technical issues, including hardware, software, and network problems.• Troubleshoot and diagnose issues: Identify and resolve technical problems by analysing symptoms, researching solutions, and utilizing available resources. Provide step-by-step guidance to end-users to help them resolve their technical issues independently whenever possible.• Escalate complex issues: Collaborate with senior IT staff or external vendors when issues require escalation or specialized expertise. Ensure timely and effective resolution of escalated cases by following up and providing regular updates to end-users.• Maintain documentation: Create and maintain accurate records of all support requests, incidents, and solutions provided.• Install and configure hardware/software: Assist with the setup, installation, and configuration of computer systems, peripheral devices, software applications, and network components. Ensure compatibility, security, and optimal performance.• User account management: Manage user accounts, including creation, modification, and termination, in accordance with established procedures and security guidelines.• Adhere to IT policies and procedures: Follow established IT policies and security protocols, to ensure compliance and maintain a secure and reliable IT infrastructure. About You: • One year's experience on an IT Support desk• BTEC or qualification in IT• Must have experience of working with and troubleshooting Windows 10 / 11 Desktop Operating systems and basic networking - TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies.• Can confidently fix hardware breaks.• Understands virtualisation technologies.• Strong problem solving and analytical skills.• Must possess great customer service skills and the interpersonal skills to interact effectively with people inside and outside of the company.• Attention to detail and commitment to maintaining accurate documentation.• Confidence to work independently and prioritise tasks in a fast-paced environment.• Must live within a one-hour commute to the Head office and be able to drive. If you feel you have the skills and experience necessary to step into this exciting IT Helpdesk Support Technician/Administrator role, then please apply below.
Circa £45,500k, salary depending on skills & experience, plus car allowance Full time/37 hrs a week/permanent Location: Field based position, Bury St Edmunds base location with travel across the South & East of the region. Anglian Water offers a flexible approach, this is a field based position but when you're not required onsite you will be able to work from home too. We're looking for someone to be based in Bury St Edmunds and to travel to sites across the South and East of the Anglian Water region. Make every drop of your potential count. Join our team! We're currently looking for a PLC Software Engineer to join the team on a permanent basis. The role will be working as part of an integrated Commissioning Team of MEICA and Process Commissioning Engineers to safely and efficiently carry out the commissioning of Water & Water Recycling capital projects. The role will involve Testing, modifying and programming Schneider and Allen Bradley PLC control systems and modifying and configuring HMI and SCADA, as part of the wider testing and start-up of new treatment plants and systems for the first time, to prove reliability and performance prior to hand over to the end user. What you'll be doing: Review of PLC, SCADA and/or Telemetry system design by Alliance and MCC Framework partners Involvement throughout whole software/systems lifecycle, from design through coding to testing, installation, configuration, and test documentation Liaising with Commissioning Engineers in the production of Commissioning Plans to define appropriate durations for Site Acceptance Testing on projects. Liaising with Commissioning Engineers to ensure Impact Plans identify any control and automation risks and include mitigation to ensure zero impact on customer supplies and quality of product. Producing Risk Assessments & Method Statements for testing of automated control systems on site. Carrying out Integrated Factory Acceptance Testing (IFAT) of Motor Control Centres (MCC), PLC Input / Output testing, configuration and testing of Telemetry systems and Edge devices in factory and on site, Site Acceptance Testing (SAT) of plant to Functional Design Specification (FDS), training of Anglian Water Works Technicians, red lining FDS to as built status as required. Configuring, modifying, testing and programming PLC control systems and modifying and configuring HMI and SCADA on site. Liaising with Commissioning Engineers in the fault finding and optimisation of automated control systems Producing test documentation for handover of new assets. Ensuring new automated assets are handed over to AWS Operations in a safe, reliable, working order with all handover documentation complete As a valued employee you'll be entitled to: Car allowance Competitive pension scheme - Anglian Water double-matches your contributions up to 6% Personal private health care Annual bonus scheme 25 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion Life Cover at 8x your salary Personal Accident cover - up to 5x your salary Flexible benefits to support your wellbeing and lifestyle What does it take to be successful? Experienced in software production for Allen Bradley and Schneider PLCs, HMI and Geo SCADA. PLC system design, coding, testing and commissioning SCADA system design, configuration and commissioning Engineering / Computer related or appropriate engineering qualification (degree/HND) or comparable industrial experience. Ability to obtain UK Counter Terrorist Clearance (CTC) Inductive Automation's Ignition SCADA systems. Familiarity with MQTT IoT messaging and use of Edge devices. Member of, or working towards membership of, relevant professional body (e.g. MIET). If you are offered a job with us, you'll be subject to the relevant/standard employment checks, including: your right to work in the UK, reference, driving licence and identity check. Depending on your role, you may also be subject to further pre-employment checks. Why Anglian Water? Anglian Water is not your typical water company. What we do really matters. Water is the lifeblood of our world and we're proud of the difference we make. We put people at the heart of our business and we truly love what we do! Inclusion at Anglian Water: Join us and make a difference. Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. Together with our fellow water companies, we are committed to the Social Mobility Pledge; we are also a signatory to Business in the Community's Race at Work charter; we hold the Armed Forces Gold Covenant for Employers; we are an accredited Disability Confident employer, and we play a leading part in the Women's Utility Network. Closing Date: 6th May 2024
May 01, 2024
Full time
Circa £45,500k, salary depending on skills & experience, plus car allowance Full time/37 hrs a week/permanent Location: Field based position, Bury St Edmunds base location with travel across the South & East of the region. Anglian Water offers a flexible approach, this is a field based position but when you're not required onsite you will be able to work from home too. We're looking for someone to be based in Bury St Edmunds and to travel to sites across the South and East of the Anglian Water region. Make every drop of your potential count. Join our team! We're currently looking for a PLC Software Engineer to join the team on a permanent basis. The role will be working as part of an integrated Commissioning Team of MEICA and Process Commissioning Engineers to safely and efficiently carry out the commissioning of Water & Water Recycling capital projects. The role will involve Testing, modifying and programming Schneider and Allen Bradley PLC control systems and modifying and configuring HMI and SCADA, as part of the wider testing and start-up of new treatment plants and systems for the first time, to prove reliability and performance prior to hand over to the end user. What you'll be doing: Review of PLC, SCADA and/or Telemetry system design by Alliance and MCC Framework partners Involvement throughout whole software/systems lifecycle, from design through coding to testing, installation, configuration, and test documentation Liaising with Commissioning Engineers in the production of Commissioning Plans to define appropriate durations for Site Acceptance Testing on projects. Liaising with Commissioning Engineers to ensure Impact Plans identify any control and automation risks and include mitigation to ensure zero impact on customer supplies and quality of product. Producing Risk Assessments & Method Statements for testing of automated control systems on site. Carrying out Integrated Factory Acceptance Testing (IFAT) of Motor Control Centres (MCC), PLC Input / Output testing, configuration and testing of Telemetry systems and Edge devices in factory and on site, Site Acceptance Testing (SAT) of plant to Functional Design Specification (FDS), training of Anglian Water Works Technicians, red lining FDS to as built status as required. Configuring, modifying, testing and programming PLC control systems and modifying and configuring HMI and SCADA on site. Liaising with Commissioning Engineers in the fault finding and optimisation of automated control systems Producing test documentation for handover of new assets. Ensuring new automated assets are handed over to AWS Operations in a safe, reliable, working order with all handover documentation complete As a valued employee you'll be entitled to: Car allowance Competitive pension scheme - Anglian Water double-matches your contributions up to 6% Personal private health care Annual bonus scheme 25 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion Life Cover at 8x your salary Personal Accident cover - up to 5x your salary Flexible benefits to support your wellbeing and lifestyle What does it take to be successful? Experienced in software production for Allen Bradley and Schneider PLCs, HMI and Geo SCADA. PLC system design, coding, testing and commissioning SCADA system design, configuration and commissioning Engineering / Computer related or appropriate engineering qualification (degree/HND) or comparable industrial experience. Ability to obtain UK Counter Terrorist Clearance (CTC) Inductive Automation's Ignition SCADA systems. Familiarity with MQTT IoT messaging and use of Edge devices. Member of, or working towards membership of, relevant professional body (e.g. MIET). If you are offered a job with us, you'll be subject to the relevant/standard employment checks, including: your right to work in the UK, reference, driving licence and identity check. Depending on your role, you may also be subject to further pre-employment checks. Why Anglian Water? Anglian Water is not your typical water company. What we do really matters. Water is the lifeblood of our world and we're proud of the difference we make. We put people at the heart of our business and we truly love what we do! Inclusion at Anglian Water: Join us and make a difference. Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. Together with our fellow water companies, we are committed to the Social Mobility Pledge; we are also a signatory to Business in the Community's Race at Work charter; we hold the Armed Forces Gold Covenant for Employers; we are an accredited Disability Confident employer, and we play a leading part in the Women's Utility Network. Closing Date: 6th May 2024
Our client is a local provider of IT solutions based in West Somerset, committed to delivering exceptional service and support to their clients. They specialise in diagnosing and resolving IT issues, setting up computer systems, and optimising IT networks for businesses of all sizes and individual users. This role is based in West Somerset, near Williton and therefore due to location it is essential you are able to drive as you will also be travelling to customer premises. The client is offering this position for 4 days (32-35 hours per week) or full time, 5 days a week (40 hours per week). Role Overview: The client is seeking a dynamic and proactive 1st Line IT Technician to join their team on a fixed-term basis initially for 3 months with a view to potentially become a permanent position. The successful candidate will be responsible for diagnosing IT issues, setting up computer systems, providing on-site support at customer premises, assisting with server setup, and managing IT networking infrastructure. Key Responsibilities: Diagnose and resolve IT issues reported by clients, both remotely and on-site. Install, configure, and maintain computer systems and software applications. Provide on-site support at customer premises, addressing technical problems and ensuring smooth operations. Assist with the setup and maintenance of servers, ensuring optimal performance and security. Support IT networking infrastructure, including routers, switches, and firewalls. Document and maintain accurate records of IT configurations, issues, and resolutions. Requirements: Proven experience as a 1st Line IT Technician or similar role. Proficiency in diagnosing and resolving IT issues across various hardware and software platforms. Strong knowledge of computer systems setup and maintenance. Ability to work effectively on-site at customer premises, demonstrating excellent communication and problem-solving skills. Familiarity with server setup and maintenance procedures. Understanding of IT networking principles and protocols. Relevant certifications (e.g., Microsoft Certified IT Professional) would be advantageous but not essential. Benefits: Competitive salary between £425-£540 per week. Opportunity for career advancement and potential for a permanent position. Exposure to a diverse range of IT environments and technologies. Ongoing training and professional development opportunities. How to Apply: If you are passionate about IT and eager to take on a challenging and rewarding role, we would love to hear from you. Please submit your CV today
May 01, 2024
Full time
Our client is a local provider of IT solutions based in West Somerset, committed to delivering exceptional service and support to their clients. They specialise in diagnosing and resolving IT issues, setting up computer systems, and optimising IT networks for businesses of all sizes and individual users. This role is based in West Somerset, near Williton and therefore due to location it is essential you are able to drive as you will also be travelling to customer premises. The client is offering this position for 4 days (32-35 hours per week) or full time, 5 days a week (40 hours per week). Role Overview: The client is seeking a dynamic and proactive 1st Line IT Technician to join their team on a fixed-term basis initially for 3 months with a view to potentially become a permanent position. The successful candidate will be responsible for diagnosing IT issues, setting up computer systems, providing on-site support at customer premises, assisting with server setup, and managing IT networking infrastructure. Key Responsibilities: Diagnose and resolve IT issues reported by clients, both remotely and on-site. Install, configure, and maintain computer systems and software applications. Provide on-site support at customer premises, addressing technical problems and ensuring smooth operations. Assist with the setup and maintenance of servers, ensuring optimal performance and security. Support IT networking infrastructure, including routers, switches, and firewalls. Document and maintain accurate records of IT configurations, issues, and resolutions. Requirements: Proven experience as a 1st Line IT Technician or similar role. Proficiency in diagnosing and resolving IT issues across various hardware and software platforms. Strong knowledge of computer systems setup and maintenance. Ability to work effectively on-site at customer premises, demonstrating excellent communication and problem-solving skills. Familiarity with server setup and maintenance procedures. Understanding of IT networking principles and protocols. Relevant certifications (e.g., Microsoft Certified IT Professional) would be advantageous but not essential. Benefits: Competitive salary between £425-£540 per week. Opportunity for career advancement and potential for a permanent position. Exposure to a diverse range of IT environments and technologies. Ongoing training and professional development opportunities. How to Apply: If you are passionate about IT and eager to take on a challenging and rewarding role, we would love to hear from you. Please submit your CV today
Salary range is 25k-30k. Current team is 7 people. The main thing they are looking for is a passion for IT, and great customer service Location of Office: West Midlands We are looking for a Level 2 IT Support Technician to join our Service team. As a Level 2 IT Support Technician, you will play a crucial role in providing technical support to our clients and ensuring the smooth operation of their IT systems. In this role, you will diagnose and resolve technical issues remotely and on-site. You will work closely with our clients to understand their IT needs and provide timely solutions to their problems. Your strong problem-solving skills and technical expertise will be essential in troubleshooting hardware and software issues and network connectivity problems. As a Level 2 IT Support Technician, you will also assist in installing and configuring computer systems, software, and peripherals. You will collaborate with our team to maintain accurate documentation of client systems and provide regular updates to ensure efficient communication and resolution of issues. To excel in this role, you should have a solid understanding of IT systems and be familiar with a wide range of software and hardware. Excellent communication skills and a customer-oriented approach are essential, as you will be interacting with clients on a daily basis. Key Responsibilities: Provide Level 2 technical support to clients, both remotely and on-site Troubleshoot hardware, software, and network connectivity issues Assist in the installation and configuration of computer systems and peripherals Maintain accurate documentation of client systems and provide regular updates If you are passionate about IT and enjoy solving technical challenges, we would love to hear from you. Join our team and help us deliver exceptional IT support to our clients. Job Benefits: Competitive salary 25k to 29k Increasing annual leave with the length of service A day off on your birthday Flexible, hybrid working Modern air-conditioned offices with free parking Weekly company paid-for lunches Annual company paid-for social events Laptop Mobile phone allowance Mileage allowance Private medical insurance Allowance for dental and optical care costs Pension Training and career planning Two weeks of additional paid leave for Armed Forces Reservists and Cadet Forces Adult Volunteers Job requirements Thank you for considering us for your career as a Level 2 IT Support Technician in our Service department. To ensure the success of our team and the satisfaction of our clients, we have outlined the following job requirements: Minimum of 2 years of experience providing IT support, preferably in a help desk or service desk environment. Strong knowledge of Windows operating systems, including troubleshooting and configuration. Proficiency in supporting Microsoft 365 and other typical business applications. Experience troubleshooting hardware and software issues on desktops, laptops, and mobile devices. Understanding networking concepts like TCP/IP, DNS, DHCP, and VPN. Ability to diagnose and resolve fundamental network connectivity issues. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Strong problem-solving skills and the ability to work independently or as part of a team. Customer-focused mindset with a commitment to providing exceptional service. Flexibility to work outside regular business hours, including evenings and weekends, as needed. If you do not meet the above requirements, we appreciate your interest in us, but we kindly request that you refrain from applying for this particular role. We encourage you to explore other opportunities within our organisation that align with your skills and experience. Thank you again for considering us. We are looking forward to your application. Job Types: Full-time, Permanent Salary: £25,000.00-£30,000.00 per year Benefits: Company events Company pension Schedule: Monday to Friday Education: GCSE or equivalent (preferred) Experience: Technical support: 2 years (required) Ability to Commute: Farringdon (required) Ability to Relocate: Farringdon: Relocate before starting work (required) Work Location: In person
May 01, 2024
Full time
Salary range is 25k-30k. Current team is 7 people. The main thing they are looking for is a passion for IT, and great customer service Location of Office: West Midlands We are looking for a Level 2 IT Support Technician to join our Service team. As a Level 2 IT Support Technician, you will play a crucial role in providing technical support to our clients and ensuring the smooth operation of their IT systems. In this role, you will diagnose and resolve technical issues remotely and on-site. You will work closely with our clients to understand their IT needs and provide timely solutions to their problems. Your strong problem-solving skills and technical expertise will be essential in troubleshooting hardware and software issues and network connectivity problems. As a Level 2 IT Support Technician, you will also assist in installing and configuring computer systems, software, and peripherals. You will collaborate with our team to maintain accurate documentation of client systems and provide regular updates to ensure efficient communication and resolution of issues. To excel in this role, you should have a solid understanding of IT systems and be familiar with a wide range of software and hardware. Excellent communication skills and a customer-oriented approach are essential, as you will be interacting with clients on a daily basis. Key Responsibilities: Provide Level 2 technical support to clients, both remotely and on-site Troubleshoot hardware, software, and network connectivity issues Assist in the installation and configuration of computer systems and peripherals Maintain accurate documentation of client systems and provide regular updates If you are passionate about IT and enjoy solving technical challenges, we would love to hear from you. Join our team and help us deliver exceptional IT support to our clients. Job Benefits: Competitive salary 25k to 29k Increasing annual leave with the length of service A day off on your birthday Flexible, hybrid working Modern air-conditioned offices with free parking Weekly company paid-for lunches Annual company paid-for social events Laptop Mobile phone allowance Mileage allowance Private medical insurance Allowance for dental and optical care costs Pension Training and career planning Two weeks of additional paid leave for Armed Forces Reservists and Cadet Forces Adult Volunteers Job requirements Thank you for considering us for your career as a Level 2 IT Support Technician in our Service department. To ensure the success of our team and the satisfaction of our clients, we have outlined the following job requirements: Minimum of 2 years of experience providing IT support, preferably in a help desk or service desk environment. Strong knowledge of Windows operating systems, including troubleshooting and configuration. Proficiency in supporting Microsoft 365 and other typical business applications. Experience troubleshooting hardware and software issues on desktops, laptops, and mobile devices. Understanding networking concepts like TCP/IP, DNS, DHCP, and VPN. Ability to diagnose and resolve fundamental network connectivity issues. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Strong problem-solving skills and the ability to work independently or as part of a team. Customer-focused mindset with a commitment to providing exceptional service. Flexibility to work outside regular business hours, including evenings and weekends, as needed. If you do not meet the above requirements, we appreciate your interest in us, but we kindly request that you refrain from applying for this particular role. We encourage you to explore other opportunities within our organisation that align with your skills and experience. Thank you again for considering us. We are looking forward to your application. Job Types: Full-time, Permanent Salary: £25,000.00-£30,000.00 per year Benefits: Company events Company pension Schedule: Monday to Friday Education: GCSE or equivalent (preferred) Experience: Technical support: 2 years (required) Ability to Commute: Farringdon (required) Ability to Relocate: Farringdon: Relocate before starting work (required) Work Location: In person
Do you want to expand your IT career within a join an new and exciting company. Are you an experienced IT Helpdesk First Line Support? Do you have the skills to play an important role in providing technical assistance and support to end-users within our organization? Do you have experience to be the initial point of contact for all IT-related inquiries and issues, ranging from hardware and software problems to network and connectivity issues. Your primary objective will be to resolve technical problems promptly and efficiently while delivering exceptional customer service. What can you expect in the role of First line IT Helpdesk First Point of Contact, Serve as the initial point of contact for all IT-related inquiries and technical support requests from end-users via various channels such as phone calls, emails, and ticketing systems Technical Troubleshooting, Diagnose and resolve hardware, software, network, and connectivity issues reported by end-users in a timely and efficient manner. This includes troubleshooting desktops, laptops, printers, mobile devices, and other IT peripherals Issue Escalation, escalate unresolved technical issues to the appropriate IT support teams (Second Line Support, System Administrators, etc.) while ensuring proper documentation of troubleshooting steps and actions taken User Account Management, assist with user account administration tasks, including creating, modifying, and disabling user accounts, resetting passwords, and granting access permissions based on established security protocols Software Installation and Configuration Install, configure, and update software applications on end-user devices according to organizational guidelines and software licensing agreements Hardware Maintenance, perform routine maintenance tasks on IT hardware, such as desktops, laptops, and printers, including hardware upgrades, replacements, and preventive maintenance activities. Documentation and Knowledge Sharing, maintain accurate records of IT support requests, incidents, and resolutions in the ticketing system. Document troubleshooting procedures, FAQs, and knowledge base articles to facilitate efficient problem resolution and knowledge sharing among the IT support team and end-user Training and User Education, provide basic training and guidance to end-users on the use of IT systems, software applications, and best practices for IT security and data protection Compliance and Security, adhere to organizational policies, procedures, and security standards to ensure the confidentiality, integrity, and availability of IT systems and data. Assist in enforcing compliance with IT Procurement, IT security policies and regulations Asset Management keep record of distributed IT, IT related equipment and keep HR in copy Support of Global office network providing support as described above to other staff outside of the UK office remotely when necessary What experience do you need to work as a First line IT Helpdesk Degree level education or completion of relevant apprenticeship and/or industry-standard certifications similar to CompTIA A+ will be considered. Proven experience in providing technical support in a helpdesk or service desk environment Strong knowledge of Microsoft Windows and Office 365 Suite, as well as common business applications and productivity tools Familiarity with ITIL (Information Technology Infrastructure Library) framework and best practices for IT service management You will be required to assist with ad-hoc tasks if and when required. The nature of these events is such that it may be necessary to amend or add to your responsibilities as we get closer to major events and you will be required to perform any task that is allocated to you, specific to the projects at hand Excellent communication skills with the ability to explain technical concepts to non-technical users effectively Strong problem-solving and troubleshooting skills with a customer focused approach Ability to work independently and collaboratively in a fast-paced environment IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent (desired) Knowledge of remote desktop support tools and remote assistance techniques. What do you get in return as a First Line Help Desk support Working hours are 09.00 - 18.00 (Monday-Friday) however alternative hours can be agreed subject to line manager approval. Competitive salary 25K-30K 25 Days Holidays + Bank Holidays 12 month fixed term contract Life insurance Pension contribution On site parking 1 day a week working from home If this sounds like a role you will LOVE, please send your CV to us today! We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.
May 01, 2024
Full time
Do you want to expand your IT career within a join an new and exciting company. Are you an experienced IT Helpdesk First Line Support? Do you have the skills to play an important role in providing technical assistance and support to end-users within our organization? Do you have experience to be the initial point of contact for all IT-related inquiries and issues, ranging from hardware and software problems to network and connectivity issues. Your primary objective will be to resolve technical problems promptly and efficiently while delivering exceptional customer service. What can you expect in the role of First line IT Helpdesk First Point of Contact, Serve as the initial point of contact for all IT-related inquiries and technical support requests from end-users via various channels such as phone calls, emails, and ticketing systems Technical Troubleshooting, Diagnose and resolve hardware, software, network, and connectivity issues reported by end-users in a timely and efficient manner. This includes troubleshooting desktops, laptops, printers, mobile devices, and other IT peripherals Issue Escalation, escalate unresolved technical issues to the appropriate IT support teams (Second Line Support, System Administrators, etc.) while ensuring proper documentation of troubleshooting steps and actions taken User Account Management, assist with user account administration tasks, including creating, modifying, and disabling user accounts, resetting passwords, and granting access permissions based on established security protocols Software Installation and Configuration Install, configure, and update software applications on end-user devices according to organizational guidelines and software licensing agreements Hardware Maintenance, perform routine maintenance tasks on IT hardware, such as desktops, laptops, and printers, including hardware upgrades, replacements, and preventive maintenance activities. Documentation and Knowledge Sharing, maintain accurate records of IT support requests, incidents, and resolutions in the ticketing system. Document troubleshooting procedures, FAQs, and knowledge base articles to facilitate efficient problem resolution and knowledge sharing among the IT support team and end-user Training and User Education, provide basic training and guidance to end-users on the use of IT systems, software applications, and best practices for IT security and data protection Compliance and Security, adhere to organizational policies, procedures, and security standards to ensure the confidentiality, integrity, and availability of IT systems and data. Assist in enforcing compliance with IT Procurement, IT security policies and regulations Asset Management keep record of distributed IT, IT related equipment and keep HR in copy Support of Global office network providing support as described above to other staff outside of the UK office remotely when necessary What experience do you need to work as a First line IT Helpdesk Degree level education or completion of relevant apprenticeship and/or industry-standard certifications similar to CompTIA A+ will be considered. Proven experience in providing technical support in a helpdesk or service desk environment Strong knowledge of Microsoft Windows and Office 365 Suite, as well as common business applications and productivity tools Familiarity with ITIL (Information Technology Infrastructure Library) framework and best practices for IT service management You will be required to assist with ad-hoc tasks if and when required. The nature of these events is such that it may be necessary to amend or add to your responsibilities as we get closer to major events and you will be required to perform any task that is allocated to you, specific to the projects at hand Excellent communication skills with the ability to explain technical concepts to non-technical users effectively Strong problem-solving and troubleshooting skills with a customer focused approach Ability to work independently and collaboratively in a fast-paced environment IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent (desired) Knowledge of remote desktop support tools and remote assistance techniques. What do you get in return as a First Line Help Desk support Working hours are 09.00 - 18.00 (Monday-Friday) however alternative hours can be agreed subject to line manager approval. Competitive salary 25K-30K 25 Days Holidays + Bank Holidays 12 month fixed term contract Life insurance Pension contribution On site parking 1 day a week working from home If this sounds like a role you will LOVE, please send your CV to us today! We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.