Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Jul 25, 2023
Full time
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
May 03, 2022
Full time
POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Jan 31, 2022
Full time
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Customer Account Data Analyst required for growing Central Chichester based Company. Salary £24,000 DOE plus annual bonus of £2,000 p.a. 22 days holiday + BH rising after 3 years of service to 24 days and 27 days after 5 years, many benefits and committed training, support and development. Hybrid working - home and office Pension Healthcare cash plan Lots of incentive schemes/rewards Responsibilities For Customer Account Data Analyst Validating the data inputted for each of your clients Analysing this data to ensure that it is correct, assessing whether there are any anomalies, trying to ascertain if there is any way the company can assist the client in money-saving opportunities Liaising with clients in terms of their data/billing information Produce reports for clients as per their cycle requirements Close liaison with Account Managers of your client base Liaison with technicians/technical team regarding client analysis findings that may require further investigation Candidate requirements: Exceptional IT skills especially excel and working with large amounts of data Excellent numeracy An aptitude for, and an enjoyment of analysis Experience of using Excel (and the aptitude to upskill) Able to follow process Highly organised and accurate Strong customer service/communication skills Ability to work in a pressurised environment Use of own initiative Confident and professional Resilient with an excellent work ethic Team spirited yet can work independently Strong IT skills Accurate and thorough with own workload Self-motivated with a can-do attitude Excellent time management skills We are looking for a confident, analytical and motivated person to join an amazing company in Central Chichester. The position of Customer Account Data Analyst is a very detailed, busy, analytical and customer focused role; working with large amounts of data and a variety of key customers. An office-based position working with a lovely bunch of people. Informal culture with a high level of professionalism. Impressive client base and a company who are looking to invest long-term in their new recruit.
May 17, 2024
Full time
Customer Account Data Analyst required for growing Central Chichester based Company. Salary £24,000 DOE plus annual bonus of £2,000 p.a. 22 days holiday + BH rising after 3 years of service to 24 days and 27 days after 5 years, many benefits and committed training, support and development. Hybrid working - home and office Pension Healthcare cash plan Lots of incentive schemes/rewards Responsibilities For Customer Account Data Analyst Validating the data inputted for each of your clients Analysing this data to ensure that it is correct, assessing whether there are any anomalies, trying to ascertain if there is any way the company can assist the client in money-saving opportunities Liaising with clients in terms of their data/billing information Produce reports for clients as per their cycle requirements Close liaison with Account Managers of your client base Liaison with technicians/technical team regarding client analysis findings that may require further investigation Candidate requirements: Exceptional IT skills especially excel and working with large amounts of data Excellent numeracy An aptitude for, and an enjoyment of analysis Experience of using Excel (and the aptitude to upskill) Able to follow process Highly organised and accurate Strong customer service/communication skills Ability to work in a pressurised environment Use of own initiative Confident and professional Resilient with an excellent work ethic Team spirited yet can work independently Strong IT skills Accurate and thorough with own workload Self-motivated with a can-do attitude Excellent time management skills We are looking for a confident, analytical and motivated person to join an amazing company in Central Chichester. The position of Customer Account Data Analyst is a very detailed, busy, analytical and customer focused role; working with large amounts of data and a variety of key customers. An office-based position working with a lovely bunch of people. Informal culture with a high level of professionalism. Impressive client base and a company who are looking to invest long-term in their new recruit.
Your new company Hays are working with an established organisation in Avonmouth, Bristol to support in the recruitment for a permanent IT support technician. The role offers hybrid working (3 days in office per week typically) and a salary up to £30,000pa depending on experience. Your new role In the role you will join the IT services team to support in providing first class technical customer support (1st and 2nd line). You'll handle incidents face to face, over the phone and via email. The role is split between working on a service desk dealing with incidents and requests, but you will also work on hardware & desktop support. Within the role you will receive a lot of training and there will be an opportunity for personal development and career progression. To be considered for the role, you must have a couple of years' experience in a similar IT support environment, ideally working across 1st and 2nd line support. You'll have exposure with Microsoft Windows 11, MacOS and Active Directory administration. You'll also have exposure with the M365 suite including exchange online, SharePoint, Teams, Azure AD etc. You will need to be an excellent communicator with good soft skills and be able to build relationships with various stakeholders in the organisation. What you'll get in return In return, you will work for a fantastic team with a friendly work environment and great culture. The organisation promotes internal progression and development, so you will be encouraged to develop your skills and progress in your career. You will receive a salary depending on experience up to 30kpa, benefits include 25 days holiday, competitive pension, life assurance etc. You will also have the opportunity to work on a hybrid pattern 3 days per week in the office. Due to the location, you will need to be able to drive and live within a commutable distance from Avonmouth. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 17, 2024
Full time
Your new company Hays are working with an established organisation in Avonmouth, Bristol to support in the recruitment for a permanent IT support technician. The role offers hybrid working (3 days in office per week typically) and a salary up to £30,000pa depending on experience. Your new role In the role you will join the IT services team to support in providing first class technical customer support (1st and 2nd line). You'll handle incidents face to face, over the phone and via email. The role is split between working on a service desk dealing with incidents and requests, but you will also work on hardware & desktop support. Within the role you will receive a lot of training and there will be an opportunity for personal development and career progression. To be considered for the role, you must have a couple of years' experience in a similar IT support environment, ideally working across 1st and 2nd line support. You'll have exposure with Microsoft Windows 11, MacOS and Active Directory administration. You'll also have exposure with the M365 suite including exchange online, SharePoint, Teams, Azure AD etc. You will need to be an excellent communicator with good soft skills and be able to build relationships with various stakeholders in the organisation. What you'll get in return In return, you will work for a fantastic team with a friendly work environment and great culture. The organisation promotes internal progression and development, so you will be encouraged to develop your skills and progress in your career. You will receive a salary depending on experience up to 30kpa, benefits include 25 days holiday, competitive pension, life assurance etc. You will also have the opportunity to work on a hybrid pattern 3 days per week in the office. Due to the location, you will need to be able to drive and live within a commutable distance from Avonmouth. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Do you have experience providing first-level technical support, and are you seeking a new job in Kenilworth? Jonathan Lee Recruitment is helping a market-leading wireless fire company find a full-time Technical Support Technician help the technical department supporting existing business needs that arise from the installation of our systems. This role is part of the Business Unit Directors samll team of 4 and will provide support to sales managers during site surveys. The role would suit a Fire Engineer who is looking for an office based role. As the Technical Support Technician, you will be responsible for providing direct first level assistance to customers for all front engineering, fault finding and general technical requirements. The role will provide first level assistance to customers in the field and remotely by trouble shooting and fact finding to solve problems related to the incorrect use of the products. The key duties and responsibilities in this Technical Support role, you can expect to take on some of the following: Conduct feasibility and point to point radio surveys in accordance with British and European codes of practice. Work closely with the Regional Sales team to support the business in minimizing technical issues. Cross functional collaboration with key areas of the business such as sales, customer services and product management. Supervise and organise technical assistance to customers, out in the field and remotely. Provide technical analysis of projects in cooperation with external specifiers. Be informed on fire security standards and make sure they are applied when offers are issued. Analyze devices returned from field with the help of technical instruments. To apply for this Wireless Fire Technical Support Technician position, your soft skills, expertise, and experience should include: Good technical and electronic knowledge Problem-solving and troubleshooting experience Ability to analyse and deal with customer queries over the phone The ability to work autonomously and build relationships in a team Previous experience in the wireless fire industry is an advantage Outstanding levels of communication and customer service skills If you're looking to make a positive impact and create change, possessing an inclusive and committed approach, you'll be rewarded with a salary of £28,000 and a wide range of benefits. If this full-time Wireless Fire Technical Support Technician job in Kenilworth motivates and inspires you, please apply with Jonathan Lee Recruitment today. We'd love to help you get your next role. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
May 17, 2024
Full time
Do you have experience providing first-level technical support, and are you seeking a new job in Kenilworth? Jonathan Lee Recruitment is helping a market-leading wireless fire company find a full-time Technical Support Technician help the technical department supporting existing business needs that arise from the installation of our systems. This role is part of the Business Unit Directors samll team of 4 and will provide support to sales managers during site surveys. The role would suit a Fire Engineer who is looking for an office based role. As the Technical Support Technician, you will be responsible for providing direct first level assistance to customers for all front engineering, fault finding and general technical requirements. The role will provide first level assistance to customers in the field and remotely by trouble shooting and fact finding to solve problems related to the incorrect use of the products. The key duties and responsibilities in this Technical Support role, you can expect to take on some of the following: Conduct feasibility and point to point radio surveys in accordance with British and European codes of practice. Work closely with the Regional Sales team to support the business in minimizing technical issues. Cross functional collaboration with key areas of the business such as sales, customer services and product management. Supervise and organise technical assistance to customers, out in the field and remotely. Provide technical analysis of projects in cooperation with external specifiers. Be informed on fire security standards and make sure they are applied when offers are issued. Analyze devices returned from field with the help of technical instruments. To apply for this Wireless Fire Technical Support Technician position, your soft skills, expertise, and experience should include: Good technical and electronic knowledge Problem-solving and troubleshooting experience Ability to analyse and deal with customer queries over the phone The ability to work autonomously and build relationships in a team Previous experience in the wireless fire industry is an advantage Outstanding levels of communication and customer service skills If you're looking to make a positive impact and create change, possessing an inclusive and committed approach, you'll be rewarded with a salary of £28,000 and a wide range of benefits. If this full-time Wireless Fire Technical Support Technician job in Kenilworth motivates and inspires you, please apply with Jonathan Lee Recruitment today. We'd love to help you get your next role. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
My client based in Reading are looking for a Support Specialist to support their customers in the use of using their on-line learning platform. Previous technical or software support would be preferable. This is a Hybrid role paying £25-28Kpa depending on experience.This role will suit a career minded, driven candidate with excellent attention to detail.My client are committed to employee development and this could lead to a career in Account Management, Software Development or Team Management.• To respond promptly to customer inquiries and requests on tickets that will be logged through the CRM tool.• To handle and resolve customer complaints, then escalating to senior management when a resolution cannot be identified, all within agreed KPI guidelines.• To obtain and evaluate all relevant information to maintain quality befitting of a world class support service.• To manage customers' accounts and databases across the Review, Learn and Insight modules as well as other accounts.• To prepare, analyse and distribute customer activity reports relating to learner progression and completion.• As part of the Support Team (Tier 1), to communicate and co-ordinate with internal departments, including the Technical Team (Tier 2) and Development Team (Tier 3)• To facilitate working closely together across disparate teams and widely varying time zones with clear communication to ensure a collaborative approach.• There will be business driven goals (KPIs) to achieve each year - these will be a combination of company and personal goals and will have an impact on your personal remuneration
May 17, 2024
Full time
My client based in Reading are looking for a Support Specialist to support their customers in the use of using their on-line learning platform. Previous technical or software support would be preferable. This is a Hybrid role paying £25-28Kpa depending on experience.This role will suit a career minded, driven candidate with excellent attention to detail.My client are committed to employee development and this could lead to a career in Account Management, Software Development or Team Management.• To respond promptly to customer inquiries and requests on tickets that will be logged through the CRM tool.• To handle and resolve customer complaints, then escalating to senior management when a resolution cannot be identified, all within agreed KPI guidelines.• To obtain and evaluate all relevant information to maintain quality befitting of a world class support service.• To manage customers' accounts and databases across the Review, Learn and Insight modules as well as other accounts.• To prepare, analyse and distribute customer activity reports relating to learner progression and completion.• As part of the Support Team (Tier 1), to communicate and co-ordinate with internal departments, including the Technical Team (Tier 2) and Development Team (Tier 3)• To facilitate working closely together across disparate teams and widely varying time zones with clear communication to ensure a collaborative approach.• There will be business driven goals (KPIs) to achieve each year - these will be a combination of company and personal goals and will have an impact on your personal remuneration
1st/2nd Line Support Technician My client, one of the UKs most rapidly growing Law Firms, are looking to expand their IT Support Team and are in search of a technically skilled, fast thinking, 1st/2nd Line Technician to join their team and provide internal support. Role: 1st/2nd Line Support Technician Salary: up to 25,000 DOE Location: Birmingham - (Hybrid / Remote) Daily Responsibilities: Provide technical support for issues with emails, PDFs, onboarding new users and decommissioning users. Provide technical support for a bespoke tech platform - training is provided on this platform. Escalating any complex issues for the senior team to resolve. Administering support for new users - onboarding, setting up with the software, and work equipment, providing extensive training on how to use efficiently. Resolve any 1st/2nd tier connectivity issues that occur. Skills Required: Previous experience within a role providing Technical Support - experience with the Legal Sector is beneficial but not essential! Experience within Office 365 applications - SharePoint experience essential! Experience providing efficient REMOTE support to users and consistently maintaining high level customer service - a dynamic and flexible approach to your work. Great, friendly, telephone manner, especially with non-technical users! Windows Server, Active Directory - User Management, Group Policies Networking protocols - DNS, DHCP, TCP/IP Azure / Entra ID - MS Intune not essential but would be great! MDM / Laptop Hardware - Experience deploying new user equipment. This role is a fantastic opportunity to get involved within one of the UKs most innovative and fast-growing Law Firms - get the applications in! If you would like to learn more about this role don't hesitate to drop me a message or give me a call! Locations: Birmingham, Walsall, Dudley, Solihull, Edgbaston, Tyseley, Marston Green, Wolverhampton, Key Words: 1st Line, 2nd Line, 1st/2nd Line Support, IT Technician, IT Engineer, Office 365, Sharepoint, Azure, Intune, Cloud, Technical Support, Remote Support
May 17, 2024
Full time
1st/2nd Line Support Technician My client, one of the UKs most rapidly growing Law Firms, are looking to expand their IT Support Team and are in search of a technically skilled, fast thinking, 1st/2nd Line Technician to join their team and provide internal support. Role: 1st/2nd Line Support Technician Salary: up to 25,000 DOE Location: Birmingham - (Hybrid / Remote) Daily Responsibilities: Provide technical support for issues with emails, PDFs, onboarding new users and decommissioning users. Provide technical support for a bespoke tech platform - training is provided on this platform. Escalating any complex issues for the senior team to resolve. Administering support for new users - onboarding, setting up with the software, and work equipment, providing extensive training on how to use efficiently. Resolve any 1st/2nd tier connectivity issues that occur. Skills Required: Previous experience within a role providing Technical Support - experience with the Legal Sector is beneficial but not essential! Experience within Office 365 applications - SharePoint experience essential! Experience providing efficient REMOTE support to users and consistently maintaining high level customer service - a dynamic and flexible approach to your work. Great, friendly, telephone manner, especially with non-technical users! Windows Server, Active Directory - User Management, Group Policies Networking protocols - DNS, DHCP, TCP/IP Azure / Entra ID - MS Intune not essential but would be great! MDM / Laptop Hardware - Experience deploying new user equipment. This role is a fantastic opportunity to get involved within one of the UKs most innovative and fast-growing Law Firms - get the applications in! If you would like to learn more about this role don't hesitate to drop me a message or give me a call! Locations: Birmingham, Walsall, Dudley, Solihull, Edgbaston, Tyseley, Marston Green, Wolverhampton, Key Words: 1st Line, 2nd Line, 1st/2nd Line Support, IT Technician, IT Engineer, Office 365, Sharepoint, Azure, Intune, Cloud, Technical Support, Remote Support
Extra Recruitment are currently engaged with a local MSP client, who require 1st Line IT Support to join their team. You will be the friendly face of the IT department, helping both staff and clients. The ideal 1st Line Support Technician must have MSP experience, will be able to provide a fast and responsive local IT support service to clients and staff in line with IT policies and procedures. To also complete tasks to support the IT team in implementing new technical features. Key Responsibilities of a 1st Line IT Support: To provide 1st line support to all staff in the company both internally/externally Escalate calls where necessary to IT support on other client sites To set-up staff on desk-tops, laptops, phones, MACs To actively use and review the IT Helpdesk log to ensure that all issues are logged and prioritised To manage all technical assets and to liaise with finance on asset purchase, location and disposal 1st Line IT Details: Salary: 23,000.00- 25,000.00 PA 20 days holiday plus bank holidays Pension Key Requirements of 1st Line IT Support: Highly organised and focused in delivering a fast and high-quality support service Experience with printer management Technical qualifications Knowledge of patch management Knowledge of VOIP phones Experience of Active Directory and Exchange user account management Strong Administrative skills and experience in managing their own work-plan Excellent written and verbal communication skills Good customer facing skills Experience of supporting Windows 7 and Office 365 1st line experience within a technical role ideally working for a managed Services Provider For more information, please hit apply
May 17, 2024
Full time
Extra Recruitment are currently engaged with a local MSP client, who require 1st Line IT Support to join their team. You will be the friendly face of the IT department, helping both staff and clients. The ideal 1st Line Support Technician must have MSP experience, will be able to provide a fast and responsive local IT support service to clients and staff in line with IT policies and procedures. To also complete tasks to support the IT team in implementing new technical features. Key Responsibilities of a 1st Line IT Support: To provide 1st line support to all staff in the company both internally/externally Escalate calls where necessary to IT support on other client sites To set-up staff on desk-tops, laptops, phones, MACs To actively use and review the IT Helpdesk log to ensure that all issues are logged and prioritised To manage all technical assets and to liaise with finance on asset purchase, location and disposal 1st Line IT Details: Salary: 23,000.00- 25,000.00 PA 20 days holiday plus bank holidays Pension Key Requirements of 1st Line IT Support: Highly organised and focused in delivering a fast and high-quality support service Experience with printer management Technical qualifications Knowledge of patch management Knowledge of VOIP phones Experience of Active Directory and Exchange user account management Strong Administrative skills and experience in managing their own work-plan Excellent written and verbal communication skills Good customer facing skills Experience of supporting Windows 7 and Office 365 1st line experience within a technical role ideally working for a managed Services Provider For more information, please hit apply
My client based in Reading are looking for a Support Specialist to support their customers in the use of using their on-line learning platform. Previous technical or software support would be preferable. This is a Hybrid role paying £25-28Kpa depending on experience. This role will suit a career minded, driven candidate with excellent attention to detail. My client are committed to employee development and this could lead to a career in Account Management, Software Development or Team Management. • To respond promptly to customer inquiries and requests on tickets that will be logged through the CRM tool. • To handle and resolve customer complaints, then escalating to senior management when a resolution cannot be identified, all within agreed KPI guidelines. • To obtain and evaluate all relevant information to maintain quality befitting of a world class support service. • To manage customers accounts and databases across the Review, Learn and Insight modules as well as other accounts. • To prepare, analyse and distribute customer activity reports relating to learner progression and completion. • As part of the Support Team (Tier 1), to communicate and co-ordinate with internal departments, including the Technical Team (Tier 2) and Development Team (Tier 3) • To facilitate working closely together across disparate teams and widely varying time zones with clear communication to ensure a collaborative approach. • There will be business driven goals (KPIs) to achieve each year these will be a combination of company and personal goals and will have an impact on your personal remuneration
May 17, 2024
Full time
My client based in Reading are looking for a Support Specialist to support their customers in the use of using their on-line learning platform. Previous technical or software support would be preferable. This is a Hybrid role paying £25-28Kpa depending on experience. This role will suit a career minded, driven candidate with excellent attention to detail. My client are committed to employee development and this could lead to a career in Account Management, Software Development or Team Management. • To respond promptly to customer inquiries and requests on tickets that will be logged through the CRM tool. • To handle and resolve customer complaints, then escalating to senior management when a resolution cannot be identified, all within agreed KPI guidelines. • To obtain and evaluate all relevant information to maintain quality befitting of a world class support service. • To manage customers accounts and databases across the Review, Learn and Insight modules as well as other accounts. • To prepare, analyse and distribute customer activity reports relating to learner progression and completion. • As part of the Support Team (Tier 1), to communicate and co-ordinate with internal departments, including the Technical Team (Tier 2) and Development Team (Tier 3) • To facilitate working closely together across disparate teams and widely varying time zones with clear communication to ensure a collaborative approach. • There will be business driven goals (KPIs) to achieve each year these will be a combination of company and personal goals and will have an impact on your personal remuneration
Extra Recruitment are currently engaged with a local MSP client, who require 1st Line IT Support to join their team. You will be the friendly face of the IT department, helping both staff and clients. The ideal 1st Line Support Technician must have MSP experience, will be able to provide a fast and responsive local IT support service to clients and staff in line with IT policies and procedures. To also complete tasks to support the IT team in implementing new technical features. Key Responsibilities of a 1st Line IT Support: To provide 1st line support to all staff in the company both internally/externally Escalate calls where necessary to IT support on other client sites To set-up staff on desk-tops, laptops, phones, MACs To actively use and review the IT Helpdesk log to ensure that all issues are logged and prioritised To manage all technical assets and to liaise with finance on asset purchase, location and disposal 1st Line IT Details: Salary: 23,000.00- 25,000.00 PA 20 days holiday plus bank holidays Pension Key Requirements of 1st Line IT Support: Highly organised and focused in delivering a fast and high-quality support service Experience with printer management Technical qualifications Knowledge of patch management Knowledge of VOIP phones Experience of Active Directory and Exchange user account management Strong Administrative skills and experience in managing their own work-plan Excellent written and verbal communication skills Good customer facing skills Experience of supporting Windows 7 and Office 365 1st line experience within a technical role ideally working for a managed Services Provider For more information, please hit apply
May 17, 2024
Full time
Extra Recruitment are currently engaged with a local MSP client, who require 1st Line IT Support to join their team. You will be the friendly face of the IT department, helping both staff and clients. The ideal 1st Line Support Technician must have MSP experience, will be able to provide a fast and responsive local IT support service to clients and staff in line with IT policies and procedures. To also complete tasks to support the IT team in implementing new technical features. Key Responsibilities of a 1st Line IT Support: To provide 1st line support to all staff in the company both internally/externally Escalate calls where necessary to IT support on other client sites To set-up staff on desk-tops, laptops, phones, MACs To actively use and review the IT Helpdesk log to ensure that all issues are logged and prioritised To manage all technical assets and to liaise with finance on asset purchase, location and disposal 1st Line IT Details: Salary: 23,000.00- 25,000.00 PA 20 days holiday plus bank holidays Pension Key Requirements of 1st Line IT Support: Highly organised and focused in delivering a fast and high-quality support service Experience with printer management Technical qualifications Knowledge of patch management Knowledge of VOIP phones Experience of Active Directory and Exchange user account management Strong Administrative skills and experience in managing their own work-plan Excellent written and verbal communication skills Good customer facing skills Experience of supporting Windows 7 and Office 365 1st line experience within a technical role ideally working for a managed Services Provider For more information, please hit apply
Job Role: IT Operations Manager Location: Sheffield Salary: 35,000 - 50,000 D.O.E Overview: Seeking an experienced IT Technician or IT Manager to oversee the management, installation, maintenance, availability, and integrity of the technical infrastructure. The role involves leading a team, enhancing system effectiveness, and managing the budget. Key Responsibilities: Lead and manage a team of technical staff. Refine and deliver the digital strategy. Manage and oversee the technical helpdesk system, ensuring all support requests are addressed according to established procedures. Support, maintain, and manage a wide range of technical systems. Deliver day-to-day technical support to all users, addressing ongoing issues. Manage operational relationships with third-party contractors, ensuring clear communication and resolution of issues, and adherence to Service Level Agreements. Promote good technical practices among users and ensure appropriate use of equipment. Play a leading role in annual planning processes, including budget development, business continuity, and disaster recovery. Ensure effective stewardship of resources through regular auditing and hardware management. Collaborate with business support, and e-Learning staff to understand and support ongoing technology requirements. Analyse hardware and software requests to recommend appropriate solutions. Manage the annual budget, ensuring procurement processes are followed and relevant records are maintained. Maintain an up-to-date asset register for tracking assets. Keep policies and procedural documentation current, including maintenance contracts and warranties. Report monthly to senior leadership on operations and development work. Ensure troubleshooting is conducted and documented before escalating incidents. Maintain backup of electronic data. Ensure compliance with security requirements and implement robust processes. Manage the implementation and testing of new systems. Support centrally managed projects to ensure effective implementation, monitoring, and evaluation. Manage and maintain communication systems. Collaborate with third-party suppliers to resolve faults or install new systems. Develop and test disaster recovery platforms and procedures in conjunction with the Security and Compliance Manager. Drive personal and team professional development in line with the organization's requirements. Work closely with e-Learning, Premises Manager, and other staff to implement the digital strategy. Manage a development group to monitor and evaluate the effectiveness of technical usage. Identify and address barriers to staff development and project progression. Decision-Making Responsibilities: Evaluate and influence the impacts of decisions made. Make recommendations on appropriate systems to meet strategic objectives in consultation with senior leadership. Determine the most appropriate technology solutions and investments. Make budgetary decisions and decide on escalations when necessary. Experience required. Extensive technical expertise Proven experience with server and network infrastructure Proven experience in designing technical systems Experience managing a Google Workspace environment Experience managing third-party service providers Skilled in diagnosing and resolving technical issues Experience implementing technical solutions Experience leading a technical team In-depth knowledge of hardware and software Familiarity with project management methodology Experience deploying and managing a mixed device environment (Windows, Chromebooks, and mobile devices) Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
May 17, 2024
Full time
Job Role: IT Operations Manager Location: Sheffield Salary: 35,000 - 50,000 D.O.E Overview: Seeking an experienced IT Technician or IT Manager to oversee the management, installation, maintenance, availability, and integrity of the technical infrastructure. The role involves leading a team, enhancing system effectiveness, and managing the budget. Key Responsibilities: Lead and manage a team of technical staff. Refine and deliver the digital strategy. Manage and oversee the technical helpdesk system, ensuring all support requests are addressed according to established procedures. Support, maintain, and manage a wide range of technical systems. Deliver day-to-day technical support to all users, addressing ongoing issues. Manage operational relationships with third-party contractors, ensuring clear communication and resolution of issues, and adherence to Service Level Agreements. Promote good technical practices among users and ensure appropriate use of equipment. Play a leading role in annual planning processes, including budget development, business continuity, and disaster recovery. Ensure effective stewardship of resources through regular auditing and hardware management. Collaborate with business support, and e-Learning staff to understand and support ongoing technology requirements. Analyse hardware and software requests to recommend appropriate solutions. Manage the annual budget, ensuring procurement processes are followed and relevant records are maintained. Maintain an up-to-date asset register for tracking assets. Keep policies and procedural documentation current, including maintenance contracts and warranties. Report monthly to senior leadership on operations and development work. Ensure troubleshooting is conducted and documented before escalating incidents. Maintain backup of electronic data. Ensure compliance with security requirements and implement robust processes. Manage the implementation and testing of new systems. Support centrally managed projects to ensure effective implementation, monitoring, and evaluation. Manage and maintain communication systems. Collaborate with third-party suppliers to resolve faults or install new systems. Develop and test disaster recovery platforms and procedures in conjunction with the Security and Compliance Manager. Drive personal and team professional development in line with the organization's requirements. Work closely with e-Learning, Premises Manager, and other staff to implement the digital strategy. Manage a development group to monitor and evaluate the effectiveness of technical usage. Identify and address barriers to staff development and project progression. Decision-Making Responsibilities: Evaluate and influence the impacts of decisions made. Make recommendations on appropriate systems to meet strategic objectives in consultation with senior leadership. Determine the most appropriate technology solutions and investments. Make budgetary decisions and decide on escalations when necessary. Experience required. Extensive technical expertise Proven experience with server and network infrastructure Proven experience in designing technical systems Experience managing a Google Workspace environment Experience managing third-party service providers Skilled in diagnosing and resolving technical issues Experience implementing technical solutions Experience leading a technical team In-depth knowledge of hardware and software Familiarity with project management methodology Experience deploying and managing a mixed device environment (Windows, Chromebooks, and mobile devices) Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
We are pleased to assist our small but established IT company, that takes pride in a close-knit supportive work community. They have a fantastic team of friendly IT technicians with an openness and supportive nature. A rewarding, diverse job, which provides on-site IT support to our school-based clients. The candidate must have a friendly approachable nature, be able to communicate effectively and develop a good rapport with staff and clients. You will be based mainly in in a secondary school, with some onsite visits to other local sites. You will be responsible for looking after our client's day-to-day 2nd line IT needs, while also being remotely supported by your colleagues and the wider team. The right candidate can expect a good deal of autonomy, flexibility, and freedom to make their own decisions, while working with an approachable and supportive management team. This role offers the candidate a chance to work with, train and develop your skills in a variety of systems, such as Windows, Mac, iOS, Android, Windows Server and more. Including the development and implementation of enhanced and modern cloud systems. You will have the opportunity to innovate and develop. Staff are supported to develop towards their goals through onsite, online, and on-the-job learning. This role offers the candidate a chance to work with, train and develop your skills in a variety of systems, such as Windows, Mac, iOS, Android, Windows Server and more. Including the development and implementation of enhanced and modern cloud systems. You will have the opportunity to innovate and develop. Staff are supported to develop towards their goals through onsite, online, and on-the-job learning. Car and driving license are essential for this role. Fuel expenses at 45p per mile.
May 17, 2024
Full time
We are pleased to assist our small but established IT company, that takes pride in a close-knit supportive work community. They have a fantastic team of friendly IT technicians with an openness and supportive nature. A rewarding, diverse job, which provides on-site IT support to our school-based clients. The candidate must have a friendly approachable nature, be able to communicate effectively and develop a good rapport with staff and clients. You will be based mainly in in a secondary school, with some onsite visits to other local sites. You will be responsible for looking after our client's day-to-day 2nd line IT needs, while also being remotely supported by your colleagues and the wider team. The right candidate can expect a good deal of autonomy, flexibility, and freedom to make their own decisions, while working with an approachable and supportive management team. This role offers the candidate a chance to work with, train and develop your skills in a variety of systems, such as Windows, Mac, iOS, Android, Windows Server and more. Including the development and implementation of enhanced and modern cloud systems. You will have the opportunity to innovate and develop. Staff are supported to develop towards their goals through onsite, online, and on-the-job learning. This role offers the candidate a chance to work with, train and develop your skills in a variety of systems, such as Windows, Mac, iOS, Android, Windows Server and more. Including the development and implementation of enhanced and modern cloud systems. You will have the opportunity to innovate and develop. Staff are supported to develop towards their goals through onsite, online, and on-the-job learning. Car and driving license are essential for this role. Fuel expenses at 45p per mile.
LB247 - IT Helpdesk Manager Location : Bolton Salary : £DOE Overview: First Military Recruitment are currently seeking an IT Helpdesk Manager on behalf of one of our clients. You will have responsibility for managing a team of Desktop Support Technicians (DST S) who provide support to more than 1800 users across the UK. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: To lead and motivate the Desktop Support Team (DST) ensuring the required work is completed within the set business expectations. To manage all DST s ensuring all business SLA s and KPI s are always achieved. To develop a knowledge based shared framework to avoid single points of failure. To develop the DST s to ensure there is an equal balance of customer focus and technical ability. To effectively manage, appraise and develop all DST S. To motivate and performance manage all DST S in line with the businesses expectations. To ensure the smooth operational running of the help desk at all times. To observe, feedback and analyse support calls to develop the DST and prevent future problems. To continually review, define and rewrite all Desktop Support Technicians procedures. To actively manage all customer issues and manage the whole escalation process effectively. To act as the first liaison point to all customer complaints. Continually account manage all existing customers to ensure a high level of retention is achieved. To identify opportunities for service improvement and make recommendations. Skills and Qualifications: Comptia Network+. Excellent knowledge of Windows 10 and above, Mail Server and Microsoft Office suites. Candidates must have a fundamental knowledge of networking i.e. TCP/IP, LAN & WAN and their components. Knowledge of antivirus solutions, firewalls and web content access control. Experience of installing and configuring Windows Server 12 and above. Excellent time management skills with the ability to prioritise workload according to others needs. Excellent customer service and communication skills in order to deal with the needs of the business politely and efficiently. Willingness and enthusiasm to continually develop technical skills in line with the needs of the business. A proactive, confident, hardworking individual possessing excellent communication skills and a methodical approach to work. Ability to work on own initiative and prioritise work, whilst maintaining high standards at all times. Be motivated by achievement of personal targets and success.
May 17, 2024
Full time
LB247 - IT Helpdesk Manager Location : Bolton Salary : £DOE Overview: First Military Recruitment are currently seeking an IT Helpdesk Manager on behalf of one of our clients. You will have responsibility for managing a team of Desktop Support Technicians (DST S) who provide support to more than 1800 users across the UK. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: To lead and motivate the Desktop Support Team (DST) ensuring the required work is completed within the set business expectations. To manage all DST s ensuring all business SLA s and KPI s are always achieved. To develop a knowledge based shared framework to avoid single points of failure. To develop the DST s to ensure there is an equal balance of customer focus and technical ability. To effectively manage, appraise and develop all DST S. To motivate and performance manage all DST S in line with the businesses expectations. To ensure the smooth operational running of the help desk at all times. To observe, feedback and analyse support calls to develop the DST and prevent future problems. To continually review, define and rewrite all Desktop Support Technicians procedures. To actively manage all customer issues and manage the whole escalation process effectively. To act as the first liaison point to all customer complaints. Continually account manage all existing customers to ensure a high level of retention is achieved. To identify opportunities for service improvement and make recommendations. Skills and Qualifications: Comptia Network+. Excellent knowledge of Windows 10 and above, Mail Server and Microsoft Office suites. Candidates must have a fundamental knowledge of networking i.e. TCP/IP, LAN & WAN and their components. Knowledge of antivirus solutions, firewalls and web content access control. Experience of installing and configuring Windows Server 12 and above. Excellent time management skills with the ability to prioritise workload according to others needs. Excellent customer service and communication skills in order to deal with the needs of the business politely and efficiently. Willingness and enthusiasm to continually develop technical skills in line with the needs of the business. A proactive, confident, hardworking individual possessing excellent communication skills and a methodical approach to work. Ability to work on own initiative and prioritise work, whilst maintaining high standards at all times. Be motivated by achievement of personal targets and success.
JTH Recruitment are working with our IT client that have an exciting opportunity for a Hardware Technician to join their customer focused team. Our client are an incredibly compassionate employer who believes that flexibility and understanding are fundamental to creating the kind of workplace that our teams want to be part of. Some examples of this are 25 days of holiday plus bank holidays (pro-rata for part-time employees), bonus schemes, an on-site recreational room and events organised by both the company and the team. The successful Hardware Technician will be joining a great team of people and you will get continued support, training and development. The role would also be suitable for a recent IT Graduate or College leaver. The role is based just outside of Peterborough and Stamford and due to location candidates must be able to drive. The main task will be the building of touchscreen EPoS systems ready to be installed by our team of engineers across the UK WHAT YOU LL BE DOING System builds Pre-install scanner set-up. Disk and Hotkey set-up. Till and peripheral building/testing prior to installation. Liaise with front office for installation dates. Work closely with the installation engineers and customer support to ensure every installation runs smoothly, on time and with the correct equipment. Stock Shipping of replacement parts as required, on time and to the correct address. Recording/allocating stock serial numbers To keep the stock room/build area clean and tidy. Report stock shortages to hardware manager. Stocktaking on a bi-weekly basis. General Duties Cleaning of second hand/returned equipment. Repair faulty equipment if possible. Test repaired equipment. Chase customers for return of loan/faulty equipment. YOU SHOULD APPLY IF: You have a full clean driving licence. You have previous experience of working as part of a team. Demonstrable organisational skills, including time management, prioritisation of tasks and self-motivation. Strong work ethic, requires high standards of self-motivation, able to be flexible in order to get the job done, able to work under pressure when deadlines approach. You are a confident and clear communicator. You have an excellent professional manner at all times. You are hardworking and committed, with a sense of humour.
May 17, 2024
Full time
JTH Recruitment are working with our IT client that have an exciting opportunity for a Hardware Technician to join their customer focused team. Our client are an incredibly compassionate employer who believes that flexibility and understanding are fundamental to creating the kind of workplace that our teams want to be part of. Some examples of this are 25 days of holiday plus bank holidays (pro-rata for part-time employees), bonus schemes, an on-site recreational room and events organised by both the company and the team. The successful Hardware Technician will be joining a great team of people and you will get continued support, training and development. The role would also be suitable for a recent IT Graduate or College leaver. The role is based just outside of Peterborough and Stamford and due to location candidates must be able to drive. The main task will be the building of touchscreen EPoS systems ready to be installed by our team of engineers across the UK WHAT YOU LL BE DOING System builds Pre-install scanner set-up. Disk and Hotkey set-up. Till and peripheral building/testing prior to installation. Liaise with front office for installation dates. Work closely with the installation engineers and customer support to ensure every installation runs smoothly, on time and with the correct equipment. Stock Shipping of replacement parts as required, on time and to the correct address. Recording/allocating stock serial numbers To keep the stock room/build area clean and tidy. Report stock shortages to hardware manager. Stocktaking on a bi-weekly basis. General Duties Cleaning of second hand/returned equipment. Repair faulty equipment if possible. Test repaired equipment. Chase customers for return of loan/faulty equipment. YOU SHOULD APPLY IF: You have a full clean driving licence. You have previous experience of working as part of a team. Demonstrable organisational skills, including time management, prioritisation of tasks and self-motivation. Strong work ethic, requires high standards of self-motivation, able to be flexible in order to get the job done, able to work under pressure when deadlines approach. You are a confident and clear communicator. You have an excellent professional manner at all times. You are hardworking and committed, with a sense of humour.
We are pleased to assist our small but established IT company, that takes pride in a close-knit supportive work community. They have a fantastic team of friendly IT technicians with an openness and supportive nature. A rewarding, diverse job, which provides on-site IT support to our school-based clients.The candidate must have a friendly approachable nature, be able to communicate effectively and develop a good rapport with staff and clients. You will be based mainly in in a secondary school, with some onsite visits to other local sites.You will be responsible for looking after our client's day-to-day 2nd line IT needs, while also being remotely supported by your colleagues and the wider team. The right candidate can expect a good deal of autonomy, flexibility, and freedom to make their own decisions, while working with an approachable and supportive management team.This role offers the candidate a chance to work with, train and develop your skills in a variety of systems, such as Windows, Mac, iOS, Android, Windows Server and more. Including the development and implementation of enhanced and modern cloud systems. You will have the opportunity to innovate and develop. Staff are supported to develop towards their goals through onsite, online, and on-the-job learning.This role offers the candidate a chance to work with, train and develop your skills in a variety of systems, such as Windows, Mac, iOS, Android, Windows Server and more. Including the development and implementation of enhanced and modern cloud systems. You will have the opportunity to innovate and develop. Staff are supported to develop towards their goals through onsite, online, and on-the-job learning.Car and driving license are essential for this role. Fuel expenses at 45p per mile.
May 17, 2024
Full time
We are pleased to assist our small but established IT company, that takes pride in a close-knit supportive work community. They have a fantastic team of friendly IT technicians with an openness and supportive nature. A rewarding, diverse job, which provides on-site IT support to our school-based clients.The candidate must have a friendly approachable nature, be able to communicate effectively and develop a good rapport with staff and clients. You will be based mainly in in a secondary school, with some onsite visits to other local sites.You will be responsible for looking after our client's day-to-day 2nd line IT needs, while also being remotely supported by your colleagues and the wider team. The right candidate can expect a good deal of autonomy, flexibility, and freedom to make their own decisions, while working with an approachable and supportive management team.This role offers the candidate a chance to work with, train and develop your skills in a variety of systems, such as Windows, Mac, iOS, Android, Windows Server and more. Including the development and implementation of enhanced and modern cloud systems. You will have the opportunity to innovate and develop. Staff are supported to develop towards their goals through onsite, online, and on-the-job learning.This role offers the candidate a chance to work with, train and develop your skills in a variety of systems, such as Windows, Mac, iOS, Android, Windows Server and more. Including the development and implementation of enhanced and modern cloud systems. You will have the opportunity to innovate and develop. Staff are supported to develop towards their goals through onsite, online, and on-the-job learning.Car and driving license are essential for this role. Fuel expenses at 45p per mile.
IT Technician Job Type: Full-time Location: Kent & Medway Salary: Competitive We are seeking an IT Technician to join our team, providing essential technical support and guidance to ensure the smooth operation of all school IT equipment, network, and systems. This role is ideal for someone who is passionate about technology and education, and who is ready for a new challenge starting in June or earlier. Day to Day of the Role: Provide technical support to staff, ensuring the smooth running of all IT equipment, network, and systems. Stay up-to-date with technological advances to support the school's IT infrastructure. Offer technical support for our teams across Kent & Medway. Work in an advisory capacity alongside the School Business Manager and Heads of School to manage system changes, platform updates, and equipment renewals without disrupting school operations. Required Skills & Qualifications: 18 months or more experience as an IT Technician. Strong organisational and time management skills with the ability to prioritise tasks effectively. Proficiency in using school systems and IT infrastructure. Experience in the education sector is desirable but not essential. A proactive approach to problem-solving and providing IT solutions. Benefits: Competitive salary package. Opportunities for professional development. Being part of a supportive and forward-thinking educational trust. A role that places well-being at the heart of decision-making. How to Apply: If you are passionate about making a difference in the education sector and have the skills we are looking for, please submit your CV and cover letter detailing your experience and why you are interested in this IT Technician position.
May 17, 2024
Full time
IT Technician Job Type: Full-time Location: Kent & Medway Salary: Competitive We are seeking an IT Technician to join our team, providing essential technical support and guidance to ensure the smooth operation of all school IT equipment, network, and systems. This role is ideal for someone who is passionate about technology and education, and who is ready for a new challenge starting in June or earlier. Day to Day of the Role: Provide technical support to staff, ensuring the smooth running of all IT equipment, network, and systems. Stay up-to-date with technological advances to support the school's IT infrastructure. Offer technical support for our teams across Kent & Medway. Work in an advisory capacity alongside the School Business Manager and Heads of School to manage system changes, platform updates, and equipment renewals without disrupting school operations. Required Skills & Qualifications: 18 months or more experience as an IT Technician. Strong organisational and time management skills with the ability to prioritise tasks effectively. Proficiency in using school systems and IT infrastructure. Experience in the education sector is desirable but not essential. A proactive approach to problem-solving and providing IT solutions. Benefits: Competitive salary package. Opportunities for professional development. Being part of a supportive and forward-thinking educational trust. A role that places well-being at the heart of decision-making. How to Apply: If you are passionate about making a difference in the education sector and have the skills we are looking for, please submit your CV and cover letter detailing your experience and why you are interested in this IT Technician position.
IT Technician Job Type: Full-time Location: Kent & Medway Salary: Competitive We are seeking an IT Technician to join our team, providing essential technical support and guidance to ensure the smooth operation of all school IT equipment, network, and systems. This role is ideal for someone who is passionate about technology and education, and who is ready for a new challenge starting in June or earlier. Day to Day of the Role: Provide technical support to staff, ensuring the smooth running of all IT equipment, network, and systems. Stay up-to-date with technological advances to support the school's IT infrastructure. Offer technical support for our teams across Kent & Medway. Work in an advisory capacity alongside the School Business Manager and Heads of School to manage system changes, platform updates, and equipment renewals without disrupting school operations. Required Skills & Qualifications: 18 months or more experience as an IT Technician. Strong organisational and time management skills with the ability to prioritise tasks effectively. Proficiency in using school systems and IT infrastructure. Experience in the education sector is desirable but not essential. A proactive approach to problem-solving and providing IT solutions. Benefits: Competitive salary package. Opportunities for professional development. Being part of a supportive and forward-thinking educational trust. A role that places well-being at the heart of decision-making. How to Apply: If you are passionate about making a difference in the education sector and have the skills we are looking for, please submit your CV and cover letter detailing your experience and why you are interested in this IT Technician position.
May 17, 2024
Full time
IT Technician Job Type: Full-time Location: Kent & Medway Salary: Competitive We are seeking an IT Technician to join our team, providing essential technical support and guidance to ensure the smooth operation of all school IT equipment, network, and systems. This role is ideal for someone who is passionate about technology and education, and who is ready for a new challenge starting in June or earlier. Day to Day of the Role: Provide technical support to staff, ensuring the smooth running of all IT equipment, network, and systems. Stay up-to-date with technological advances to support the school's IT infrastructure. Offer technical support for our teams across Kent & Medway. Work in an advisory capacity alongside the School Business Manager and Heads of School to manage system changes, platform updates, and equipment renewals without disrupting school operations. Required Skills & Qualifications: 18 months or more experience as an IT Technician. Strong organisational and time management skills with the ability to prioritise tasks effectively. Proficiency in using school systems and IT infrastructure. Experience in the education sector is desirable but not essential. A proactive approach to problem-solving and providing IT solutions. Benefits: Competitive salary package. Opportunities for professional development. Being part of a supportive and forward-thinking educational trust. A role that places well-being at the heart of decision-making. How to Apply: If you are passionate about making a difference in the education sector and have the skills we are looking for, please submit your CV and cover letter detailing your experience and why you are interested in this IT Technician position.
IT Technician Job Type: Full-time Location: Kent & Medway Salary: Competitive We are seeking an IT Technician to join our team, providing essential technical support and guidance to ensure the smooth operation of all school IT equipment, network, and systems. This role is ideal for someone who is passionate about technology and education, and who is ready for a new challenge starting in June or earlier. Day to Day of the Role: Provide technical support to staff, ensuring the smooth running of all IT equipment, network, and systems. Stay up-to-date with technological advances to support the school's IT infrastructure. Offer technical support for our teams across Kent & Medway. Work in an advisory capacity alongside the School Business Manager and Heads of School to manage system changes, platform updates, and equipment renewals without disrupting school operations. Required Skills & Qualifications: 18 months or more experience as an IT Technician. Strong organisational and time management skills with the ability to prioritise tasks effectively. Proficiency in using school systems and IT infrastructure. Experience in the education sector is desirable but not essential. A proactive approach to problem-solving and providing IT solutions. Benefits: Competitive salary package. Opportunities for professional development. Being part of a supportive and forward-thinking educational trust. A role that places well-being at the heart of decision-making. How to Apply: If you are passionate about making a difference in the education sector and have the skills we are looking for, please submit your CV and cover letter detailing your experience and why you are interested in this IT Technician position.
May 17, 2024
Full time
IT Technician Job Type: Full-time Location: Kent & Medway Salary: Competitive We are seeking an IT Technician to join our team, providing essential technical support and guidance to ensure the smooth operation of all school IT equipment, network, and systems. This role is ideal for someone who is passionate about technology and education, and who is ready for a new challenge starting in June or earlier. Day to Day of the Role: Provide technical support to staff, ensuring the smooth running of all IT equipment, network, and systems. Stay up-to-date with technological advances to support the school's IT infrastructure. Offer technical support for our teams across Kent & Medway. Work in an advisory capacity alongside the School Business Manager and Heads of School to manage system changes, platform updates, and equipment renewals without disrupting school operations. Required Skills & Qualifications: 18 months or more experience as an IT Technician. Strong organisational and time management skills with the ability to prioritise tasks effectively. Proficiency in using school systems and IT infrastructure. Experience in the education sector is desirable but not essential. A proactive approach to problem-solving and providing IT solutions. Benefits: Competitive salary package. Opportunities for professional development. Being part of a supportive and forward-thinking educational trust. A role that places well-being at the heart of decision-making. How to Apply: If you are passionate about making a difference in the education sector and have the skills we are looking for, please submit your CV and cover letter detailing your experience and why you are interested in this IT Technician position.
Role: Field Hardware Engineer Location: Wolverhampton Salary: 35,000 Are you a skilled technician with a passion for problem-solving and a knack for fixing hardware issues? We're on the lookout for a talented Field-Based Hardware Engineer to join our team and provide top-notch repair services across the Midlands region of England. Why Choose Us? Exciting Field Work: Embark on a dynamic journey as you travel across the picturesque Midlands, tackling hardware challenges and providing essential repair services. Diverse Portfolio: From PCs and laptops to printers, copiers, and fax machines, you'll encounter a wide range of devices, keeping each day fresh and engaging. Supportive Team Environment: Join a team of dedicated professionals who value collaboration, innovation, and a shared commitment to excellence. Competitive Compensation: Enjoy a competitive salary package, along with additional benefits and opportunities for career growth and advancement. Key Responsibilities: Diagnose and repair hardware issues on PCs, laptops, printers, copiers, and fax machines, both on-site and remotely. Conduct routine maintenance and preventive servicing to ensure optimal performance and longevity of equipment. Provide technical support and guidance to customers, answering inquiries and troubleshooting issues effectively. Document all service activities, including repairs performed, parts used, and customer interactions, to maintain accurate records. Collaborate with internal teams to escalate complex issues and identify opportunities for process improvement. Qualifications: Proven experience in hardware repair and troubleshooting, with expertise in diagnosing and fixing issues across various devices. Strong knowledge of PC and laptop components, as well as experience with printer, copier, and fax machine maintenance. Excellent problem-solving skills and attention to detail, with the ability to work independently and prioritize tasks effectively. Outstanding customer service and communication skills, with a friendly and approachable demeanour. Full UK driving license and willingness to travel extensively within the Midlands region. Ready to Make Your Mark in the Field? If you're ready to roll up your sleeves and embark on an exciting journey as a Field-Based Hardware Engineer, we want to hear from you! Apply now and take the next step towards a rewarding career with us. Join our team and be a driving force in keeping technology running smoothly across the Midlands! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 17, 2024
Full time
Role: Field Hardware Engineer Location: Wolverhampton Salary: 35,000 Are you a skilled technician with a passion for problem-solving and a knack for fixing hardware issues? We're on the lookout for a talented Field-Based Hardware Engineer to join our team and provide top-notch repair services across the Midlands region of England. Why Choose Us? Exciting Field Work: Embark on a dynamic journey as you travel across the picturesque Midlands, tackling hardware challenges and providing essential repair services. Diverse Portfolio: From PCs and laptops to printers, copiers, and fax machines, you'll encounter a wide range of devices, keeping each day fresh and engaging. Supportive Team Environment: Join a team of dedicated professionals who value collaboration, innovation, and a shared commitment to excellence. Competitive Compensation: Enjoy a competitive salary package, along with additional benefits and opportunities for career growth and advancement. Key Responsibilities: Diagnose and repair hardware issues on PCs, laptops, printers, copiers, and fax machines, both on-site and remotely. Conduct routine maintenance and preventive servicing to ensure optimal performance and longevity of equipment. Provide technical support and guidance to customers, answering inquiries and troubleshooting issues effectively. Document all service activities, including repairs performed, parts used, and customer interactions, to maintain accurate records. Collaborate with internal teams to escalate complex issues and identify opportunities for process improvement. Qualifications: Proven experience in hardware repair and troubleshooting, with expertise in diagnosing and fixing issues across various devices. Strong knowledge of PC and laptop components, as well as experience with printer, copier, and fax machine maintenance. Excellent problem-solving skills and attention to detail, with the ability to work independently and prioritize tasks effectively. Outstanding customer service and communication skills, with a friendly and approachable demeanour. Full UK driving license and willingness to travel extensively within the Midlands region. Ready to Make Your Mark in the Field? If you're ready to roll up your sleeves and embark on an exciting journey as a Field-Based Hardware Engineer, we want to hear from you! Apply now and take the next step towards a rewarding career with us. Join our team and be a driving force in keeping technology running smoothly across the Midlands! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.