POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
May 03, 2022
Full time
POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Jan 31, 2022
Full time
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Do you have experience providing first-level technical support, and are you seeking a new job in Kenilworth? Jonathan Lee Recruitment is helping a market-leading wireless fire company find a full-time Technical Support Technician help the technical department supporting existing business needs that arise from the installation of our systems. This role is part of the Business Unit Directors samll team of 4 and will provide support to sales managers during site surveys. The role would suit a Fire Engineer who is looking for an office based role. As the Technical Support Technician, you will be responsible for providing direct first level assistance to customers for all front engineering, fault finding and general technical requirements. The role will provide first level assistance to customers in the field and remotely by trouble shooting and fact finding to solve problems related to the incorrect use of the products. The key duties and responsibilities in this Technical Support role, you can expect to take on some of the following: Conduct feasibility and point to point radio surveys in accordance with British and European codes of practice. Work closely with the Regional Sales team to support the business in minimizing technical issues. Cross functional collaboration with key areas of the business such as sales, customer services and product management. Supervise and organise technical assistance to customers, out in the field and remotely. Provide technical analysis of projects in cooperation with external specifiers. Be informed on fire security standards and make sure they are applied when offers are issued. Analyze devices returned from field with the help of technical instruments. To apply for this Wireless Fire Technical Support Technician position, your soft skills, expertise, and experience should include: Good technical and electronic knowledge Problem-solving and troubleshooting experience Ability to analyse and deal with customer queries over the phone The ability to work autonomously and build relationships in a team Previous experience in the wireless fire industry is an advantage Outstanding levels of communication and customer service skills If you're looking to make a positive impact and create change, possessing an inclusive and committed approach, you'll be rewarded with a salary of £28,000 and a wide range of benefits. If this full-time Wireless Fire Technical Support Technician job in Kenilworth motivates and inspires you, please apply with Jonathan Lee Recruitment today. We'd love to help you get your next role. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
May 17, 2024
Full time
Do you have experience providing first-level technical support, and are you seeking a new job in Kenilworth? Jonathan Lee Recruitment is helping a market-leading wireless fire company find a full-time Technical Support Technician help the technical department supporting existing business needs that arise from the installation of our systems. This role is part of the Business Unit Directors samll team of 4 and will provide support to sales managers during site surveys. The role would suit a Fire Engineer who is looking for an office based role. As the Technical Support Technician, you will be responsible for providing direct first level assistance to customers for all front engineering, fault finding and general technical requirements. The role will provide first level assistance to customers in the field and remotely by trouble shooting and fact finding to solve problems related to the incorrect use of the products. The key duties and responsibilities in this Technical Support role, you can expect to take on some of the following: Conduct feasibility and point to point radio surveys in accordance with British and European codes of practice. Work closely with the Regional Sales team to support the business in minimizing technical issues. Cross functional collaboration with key areas of the business such as sales, customer services and product management. Supervise and organise technical assistance to customers, out in the field and remotely. Provide technical analysis of projects in cooperation with external specifiers. Be informed on fire security standards and make sure they are applied when offers are issued. Analyze devices returned from field with the help of technical instruments. To apply for this Wireless Fire Technical Support Technician position, your soft skills, expertise, and experience should include: Good technical and electronic knowledge Problem-solving and troubleshooting experience Ability to analyse and deal with customer queries over the phone The ability to work autonomously and build relationships in a team Previous experience in the wireless fire industry is an advantage Outstanding levels of communication and customer service skills If you're looking to make a positive impact and create change, possessing an inclusive and committed approach, you'll be rewarded with a salary of £28,000 and a wide range of benefits. If this full-time Wireless Fire Technical Support Technician job in Kenilworth motivates and inspires you, please apply with Jonathan Lee Recruitment today. We'd love to help you get your next role. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Extra Recruitment are currently engaged with a local MSP client, who require 1st Line IT Support to join their team. You will be the friendly face of the IT department, helping both staff and clients. The ideal 1st Line Support Technician must have MSP experience, will be able to provide a fast and responsive local IT support service to clients and staff in line with IT policies and procedures. To also complete tasks to support the IT team in implementing new technical features. Key Responsibilities of a 1st Line IT Support: To provide 1st line support to all staff in the company both internally/externally Escalate calls where necessary to IT support on other client sites To set-up staff on desk-tops, laptops, phones, MACs To actively use and review the IT Helpdesk log to ensure that all issues are logged and prioritised To manage all technical assets and to liaise with finance on asset purchase, location and disposal 1st Line IT Details: Salary: 23,000.00- 25,000.00 PA 20 days holiday plus bank holidays Pension Key Requirements of 1st Line IT Support: Highly organised and focused in delivering a fast and high-quality support service Experience with printer management Technical qualifications Knowledge of patch management Knowledge of VOIP phones Experience of Active Directory and Exchange user account management Strong Administrative skills and experience in managing their own work-plan Excellent written and verbal communication skills Good customer facing skills Experience of supporting Windows 7 and Office 365 1st line experience within a technical role ideally working for a managed Services Provider For more information, please hit apply
May 17, 2024
Full time
Extra Recruitment are currently engaged with a local MSP client, who require 1st Line IT Support to join their team. You will be the friendly face of the IT department, helping both staff and clients. The ideal 1st Line Support Technician must have MSP experience, will be able to provide a fast and responsive local IT support service to clients and staff in line with IT policies and procedures. To also complete tasks to support the IT team in implementing new technical features. Key Responsibilities of a 1st Line IT Support: To provide 1st line support to all staff in the company both internally/externally Escalate calls where necessary to IT support on other client sites To set-up staff on desk-tops, laptops, phones, MACs To actively use and review the IT Helpdesk log to ensure that all issues are logged and prioritised To manage all technical assets and to liaise with finance on asset purchase, location and disposal 1st Line IT Details: Salary: 23,000.00- 25,000.00 PA 20 days holiday plus bank holidays Pension Key Requirements of 1st Line IT Support: Highly organised and focused in delivering a fast and high-quality support service Experience with printer management Technical qualifications Knowledge of patch management Knowledge of VOIP phones Experience of Active Directory and Exchange user account management Strong Administrative skills and experience in managing their own work-plan Excellent written and verbal communication skills Good customer facing skills Experience of supporting Windows 7 and Office 365 1st line experience within a technical role ideally working for a managed Services Provider For more information, please hit apply
Extra Recruitment are currently engaged with a local MSP client, who require 1st Line IT Support to join their team. You will be the friendly face of the IT department, helping both staff and clients. The ideal 1st Line Support Technician must have MSP experience, will be able to provide a fast and responsive local IT support service to clients and staff in line with IT policies and procedures. To also complete tasks to support the IT team in implementing new technical features. Key Responsibilities of a 1st Line IT Support: To provide 1st line support to all staff in the company both internally/externally Escalate calls where necessary to IT support on other client sites To set-up staff on desk-tops, laptops, phones, MACs To actively use and review the IT Helpdesk log to ensure that all issues are logged and prioritised To manage all technical assets and to liaise with finance on asset purchase, location and disposal 1st Line IT Details: Salary: 23,000.00- 25,000.00 PA 20 days holiday plus bank holidays Pension Key Requirements of 1st Line IT Support: Highly organised and focused in delivering a fast and high-quality support service Experience with printer management Technical qualifications Knowledge of patch management Knowledge of VOIP phones Experience of Active Directory and Exchange user account management Strong Administrative skills and experience in managing their own work-plan Excellent written and verbal communication skills Good customer facing skills Experience of supporting Windows 7 and Office 365 1st line experience within a technical role ideally working for a managed Services Provider For more information, please hit apply
May 17, 2024
Full time
Extra Recruitment are currently engaged with a local MSP client, who require 1st Line IT Support to join their team. You will be the friendly face of the IT department, helping both staff and clients. The ideal 1st Line Support Technician must have MSP experience, will be able to provide a fast and responsive local IT support service to clients and staff in line with IT policies and procedures. To also complete tasks to support the IT team in implementing new technical features. Key Responsibilities of a 1st Line IT Support: To provide 1st line support to all staff in the company both internally/externally Escalate calls where necessary to IT support on other client sites To set-up staff on desk-tops, laptops, phones, MACs To actively use and review the IT Helpdesk log to ensure that all issues are logged and prioritised To manage all technical assets and to liaise with finance on asset purchase, location and disposal 1st Line IT Details: Salary: 23,000.00- 25,000.00 PA 20 days holiday plus bank holidays Pension Key Requirements of 1st Line IT Support: Highly organised and focused in delivering a fast and high-quality support service Experience with printer management Technical qualifications Knowledge of patch management Knowledge of VOIP phones Experience of Active Directory and Exchange user account management Strong Administrative skills and experience in managing their own work-plan Excellent written and verbal communication skills Good customer facing skills Experience of supporting Windows 7 and Office 365 1st line experience within a technical role ideally working for a managed Services Provider For more information, please hit apply
We are pleased to assist our small but established IT company, that takes pride in a close-knit supportive work community. They have a fantastic team of friendly IT technicians with an openness and supportive nature. A rewarding, diverse job, which provides on-site IT support to our school-based clients. The candidate must have a friendly approachable nature, be able to communicate effectively and develop a good rapport with staff and clients. You will be based mainly in in a secondary school, with some onsite visits to other local sites. You will be responsible for looking after our client's day-to-day 2nd line IT needs, while also being remotely supported by your colleagues and the wider team. The right candidate can expect a good deal of autonomy, flexibility, and freedom to make their own decisions, while working with an approachable and supportive management team. This role offers the candidate a chance to work with, train and develop your skills in a variety of systems, such as Windows, Mac, iOS, Android, Windows Server and more. Including the development and implementation of enhanced and modern cloud systems. You will have the opportunity to innovate and develop. Staff are supported to develop towards their goals through onsite, online, and on-the-job learning. This role offers the candidate a chance to work with, train and develop your skills in a variety of systems, such as Windows, Mac, iOS, Android, Windows Server and more. Including the development and implementation of enhanced and modern cloud systems. You will have the opportunity to innovate and develop. Staff are supported to develop towards their goals through onsite, online, and on-the-job learning. Car and driving license are essential for this role. Fuel expenses at 45p per mile.
May 17, 2024
Full time
We are pleased to assist our small but established IT company, that takes pride in a close-knit supportive work community. They have a fantastic team of friendly IT technicians with an openness and supportive nature. A rewarding, diverse job, which provides on-site IT support to our school-based clients. The candidate must have a friendly approachable nature, be able to communicate effectively and develop a good rapport with staff and clients. You will be based mainly in in a secondary school, with some onsite visits to other local sites. You will be responsible for looking after our client's day-to-day 2nd line IT needs, while also being remotely supported by your colleagues and the wider team. The right candidate can expect a good deal of autonomy, flexibility, and freedom to make their own decisions, while working with an approachable and supportive management team. This role offers the candidate a chance to work with, train and develop your skills in a variety of systems, such as Windows, Mac, iOS, Android, Windows Server and more. Including the development and implementation of enhanced and modern cloud systems. You will have the opportunity to innovate and develop. Staff are supported to develop towards their goals through onsite, online, and on-the-job learning. This role offers the candidate a chance to work with, train and develop your skills in a variety of systems, such as Windows, Mac, iOS, Android, Windows Server and more. Including the development and implementation of enhanced and modern cloud systems. You will have the opportunity to innovate and develop. Staff are supported to develop towards their goals through onsite, online, and on-the-job learning. Car and driving license are essential for this role. Fuel expenses at 45p per mile.
JTH Recruitment are working with our IT client that have an exciting opportunity for a Hardware Technician to join their customer focused team. Our client are an incredibly compassionate employer who believes that flexibility and understanding are fundamental to creating the kind of workplace that our teams want to be part of. Some examples of this are 25 days of holiday plus bank holidays (pro-rata for part-time employees), bonus schemes, an on-site recreational room and events organised by both the company and the team. The successful Hardware Technician will be joining a great team of people and you will get continued support, training and development. The role would also be suitable for a recent IT Graduate or College leaver. The role is based just outside of Peterborough and Stamford and due to location candidates must be able to drive. The main task will be the building of touchscreen EPoS systems ready to be installed by our team of engineers across the UK WHAT YOU LL BE DOING System builds Pre-install scanner set-up. Disk and Hotkey set-up. Till and peripheral building/testing prior to installation. Liaise with front office for installation dates. Work closely with the installation engineers and customer support to ensure every installation runs smoothly, on time and with the correct equipment. Stock Shipping of replacement parts as required, on time and to the correct address. Recording/allocating stock serial numbers To keep the stock room/build area clean and tidy. Report stock shortages to hardware manager. Stocktaking on a bi-weekly basis. General Duties Cleaning of second hand/returned equipment. Repair faulty equipment if possible. Test repaired equipment. Chase customers for return of loan/faulty equipment. YOU SHOULD APPLY IF: You have a full clean driving licence. You have previous experience of working as part of a team. Demonstrable organisational skills, including time management, prioritisation of tasks and self-motivation. Strong work ethic, requires high standards of self-motivation, able to be flexible in order to get the job done, able to work under pressure when deadlines approach. You are a confident and clear communicator. You have an excellent professional manner at all times. You are hardworking and committed, with a sense of humour.
May 17, 2024
Full time
JTH Recruitment are working with our IT client that have an exciting opportunity for a Hardware Technician to join their customer focused team. Our client are an incredibly compassionate employer who believes that flexibility and understanding are fundamental to creating the kind of workplace that our teams want to be part of. Some examples of this are 25 days of holiday plus bank holidays (pro-rata for part-time employees), bonus schemes, an on-site recreational room and events organised by both the company and the team. The successful Hardware Technician will be joining a great team of people and you will get continued support, training and development. The role would also be suitable for a recent IT Graduate or College leaver. The role is based just outside of Peterborough and Stamford and due to location candidates must be able to drive. The main task will be the building of touchscreen EPoS systems ready to be installed by our team of engineers across the UK WHAT YOU LL BE DOING System builds Pre-install scanner set-up. Disk and Hotkey set-up. Till and peripheral building/testing prior to installation. Liaise with front office for installation dates. Work closely with the installation engineers and customer support to ensure every installation runs smoothly, on time and with the correct equipment. Stock Shipping of replacement parts as required, on time and to the correct address. Recording/allocating stock serial numbers To keep the stock room/build area clean and tidy. Report stock shortages to hardware manager. Stocktaking on a bi-weekly basis. General Duties Cleaning of second hand/returned equipment. Repair faulty equipment if possible. Test repaired equipment. Chase customers for return of loan/faulty equipment. YOU SHOULD APPLY IF: You have a full clean driving licence. You have previous experience of working as part of a team. Demonstrable organisational skills, including time management, prioritisation of tasks and self-motivation. Strong work ethic, requires high standards of self-motivation, able to be flexible in order to get the job done, able to work under pressure when deadlines approach. You are a confident and clear communicator. You have an excellent professional manner at all times. You are hardworking and committed, with a sense of humour.
We are pleased to assist our small but established IT company, that takes pride in a close-knit supportive work community. They have a fantastic team of friendly IT technicians with an openness and supportive nature. A rewarding, diverse job, which provides on-site IT support to our school-based clients.The candidate must have a friendly approachable nature, be able to communicate effectively and develop a good rapport with staff and clients. You will be based mainly in in a secondary school, with some onsite visits to other local sites.You will be responsible for looking after our client's day-to-day 2nd line IT needs, while also being remotely supported by your colleagues and the wider team. The right candidate can expect a good deal of autonomy, flexibility, and freedom to make their own decisions, while working with an approachable and supportive management team.This role offers the candidate a chance to work with, train and develop your skills in a variety of systems, such as Windows, Mac, iOS, Android, Windows Server and more. Including the development and implementation of enhanced and modern cloud systems. You will have the opportunity to innovate and develop. Staff are supported to develop towards their goals through onsite, online, and on-the-job learning.This role offers the candidate a chance to work with, train and develop your skills in a variety of systems, such as Windows, Mac, iOS, Android, Windows Server and more. Including the development and implementation of enhanced and modern cloud systems. You will have the opportunity to innovate and develop. Staff are supported to develop towards their goals through onsite, online, and on-the-job learning.Car and driving license are essential for this role. Fuel expenses at 45p per mile.
May 17, 2024
Full time
We are pleased to assist our small but established IT company, that takes pride in a close-knit supportive work community. They have a fantastic team of friendly IT technicians with an openness and supportive nature. A rewarding, diverse job, which provides on-site IT support to our school-based clients.The candidate must have a friendly approachable nature, be able to communicate effectively and develop a good rapport with staff and clients. You will be based mainly in in a secondary school, with some onsite visits to other local sites.You will be responsible for looking after our client's day-to-day 2nd line IT needs, while also being remotely supported by your colleagues and the wider team. The right candidate can expect a good deal of autonomy, flexibility, and freedom to make their own decisions, while working with an approachable and supportive management team.This role offers the candidate a chance to work with, train and develop your skills in a variety of systems, such as Windows, Mac, iOS, Android, Windows Server and more. Including the development and implementation of enhanced and modern cloud systems. You will have the opportunity to innovate and develop. Staff are supported to develop towards their goals through onsite, online, and on-the-job learning.This role offers the candidate a chance to work with, train and develop your skills in a variety of systems, such as Windows, Mac, iOS, Android, Windows Server and more. Including the development and implementation of enhanced and modern cloud systems. You will have the opportunity to innovate and develop. Staff are supported to develop towards their goals through onsite, online, and on-the-job learning.Car and driving license are essential for this role. Fuel expenses at 45p per mile.
Role: Field Hardware Engineer Location: Wolverhampton Salary: 35,000 Are you a skilled technician with a passion for problem-solving and a knack for fixing hardware issues? We're on the lookout for a talented Field-Based Hardware Engineer to join our team and provide top-notch repair services across the Midlands region of England. Why Choose Us? Exciting Field Work: Embark on a dynamic journey as you travel across the picturesque Midlands, tackling hardware challenges and providing essential repair services. Diverse Portfolio: From PCs and laptops to printers, copiers, and fax machines, you'll encounter a wide range of devices, keeping each day fresh and engaging. Supportive Team Environment: Join a team of dedicated professionals who value collaboration, innovation, and a shared commitment to excellence. Competitive Compensation: Enjoy a competitive salary package, along with additional benefits and opportunities for career growth and advancement. Key Responsibilities: Diagnose and repair hardware issues on PCs, laptops, printers, copiers, and fax machines, both on-site and remotely. Conduct routine maintenance and preventive servicing to ensure optimal performance and longevity of equipment. Provide technical support and guidance to customers, answering inquiries and troubleshooting issues effectively. Document all service activities, including repairs performed, parts used, and customer interactions, to maintain accurate records. Collaborate with internal teams to escalate complex issues and identify opportunities for process improvement. Qualifications: Proven experience in hardware repair and troubleshooting, with expertise in diagnosing and fixing issues across various devices. Strong knowledge of PC and laptop components, as well as experience with printer, copier, and fax machine maintenance. Excellent problem-solving skills and attention to detail, with the ability to work independently and prioritize tasks effectively. Outstanding customer service and communication skills, with a friendly and approachable demeanour. Full UK driving license and willingness to travel extensively within the Midlands region. Ready to Make Your Mark in the Field? If you're ready to roll up your sleeves and embark on an exciting journey as a Field-Based Hardware Engineer, we want to hear from you! Apply now and take the next step towards a rewarding career with us. Join our team and be a driving force in keeping technology running smoothly across the Midlands! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 17, 2024
Full time
Role: Field Hardware Engineer Location: Wolverhampton Salary: 35,000 Are you a skilled technician with a passion for problem-solving and a knack for fixing hardware issues? We're on the lookout for a talented Field-Based Hardware Engineer to join our team and provide top-notch repair services across the Midlands region of England. Why Choose Us? Exciting Field Work: Embark on a dynamic journey as you travel across the picturesque Midlands, tackling hardware challenges and providing essential repair services. Diverse Portfolio: From PCs and laptops to printers, copiers, and fax machines, you'll encounter a wide range of devices, keeping each day fresh and engaging. Supportive Team Environment: Join a team of dedicated professionals who value collaboration, innovation, and a shared commitment to excellence. Competitive Compensation: Enjoy a competitive salary package, along with additional benefits and opportunities for career growth and advancement. Key Responsibilities: Diagnose and repair hardware issues on PCs, laptops, printers, copiers, and fax machines, both on-site and remotely. Conduct routine maintenance and preventive servicing to ensure optimal performance and longevity of equipment. Provide technical support and guidance to customers, answering inquiries and troubleshooting issues effectively. Document all service activities, including repairs performed, parts used, and customer interactions, to maintain accurate records. Collaborate with internal teams to escalate complex issues and identify opportunities for process improvement. Qualifications: Proven experience in hardware repair and troubleshooting, with expertise in diagnosing and fixing issues across various devices. Strong knowledge of PC and laptop components, as well as experience with printer, copier, and fax machine maintenance. Excellent problem-solving skills and attention to detail, with the ability to work independently and prioritize tasks effectively. Outstanding customer service and communication skills, with a friendly and approachable demeanour. Full UK driving license and willingness to travel extensively within the Midlands region. Ready to Make Your Mark in the Field? If you're ready to roll up your sleeves and embark on an exciting journey as a Field-Based Hardware Engineer, we want to hear from you! Apply now and take the next step towards a rewarding career with us. Join our team and be a driving force in keeping technology running smoothly across the Midlands! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Job Title: Helpdesk Team Leader Status: Permanent Hours: (35 hrs p.w., 8:00-16:00 / 09:00-17:00) Salary: maximum £35,000 + Commuting Expense up to Zone 6 Location: London 5 days office based An international IT/Telcom company is looking for a Helpdesk Team Leader. Responsibilities: A Team Leader, or Supervisor, leads and manages a small Helpdesk team Planning workloads and delegating tasks, assisting with recruitment and training of employees, and overseeing the team's daily operations. Performing customer service functions, including interacting with customers and answering questions. Serving as the 1st and 2nd level contact at Helpdesk and assist end-users as their escalation point of contact. Diagnosing and troubleshooting software and hardware issues remotely on computers, mobiles, and other IT infrastructure components. Arranging the repairment and replacement of damaged computers, mobiles, and other IT infrastructure components. Ensuring the security of client and server computers by installing and upgrading EPP/EDR/MDM/MAM/Other software. Active Directoty administration / Azure AD administration based on the procedure/instruction. Public cloud based server administration based on the procedure/instruction. Queuing management with IT support ticket system. Supporting people whenever they encounter challenges with computers and network devices. Maintaining and updating technical documentation regularly. Proof of concept testing new hardware and software before full-scale installation. Temporary or long-term customer support at their office, if required. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. Maintain secure operations and keep the environment tidy. Periodical status report to line manager. Cover early shifts as a part of team rota. Travel over the world for business purposes as and when required. Handle ad-hoc requests from line managers. Requirements: Team leader/Sub-leader in IT industry is preferred. Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares. Proven IT project/support team management experience in Helpdesk or IT support or IT technician roles. Associate degree or advanced apprenticeship in Computer Science or relevant disciplines is preferred. MS fundamental or more than certification holder or corresponding skills holder are preferred. In-depth knowledge and practical experience of PC hardware and OS(Windows and Mac). In-depth knowledge and practical experience of Mobiles (IOS and Android, MDM/MAM). In-depth knowledge of internet, network protocols and devices. Basic knowledge of Microsoft 365 administration; practical experience with Active Directory is preferred. Practical experience with Microsoft 365 administration is preferred Working knowledge of employer's operations. Leadership skills, outstanding communication skills, interpersonal skills and ability to resolve conflicts. Excellent customer service skills; attention to details. English proficiency business level. Please follow us on Linkedin: people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
May 16, 2024
Full time
Job Title: Helpdesk Team Leader Status: Permanent Hours: (35 hrs p.w., 8:00-16:00 / 09:00-17:00) Salary: maximum £35,000 + Commuting Expense up to Zone 6 Location: London 5 days office based An international IT/Telcom company is looking for a Helpdesk Team Leader. Responsibilities: A Team Leader, or Supervisor, leads and manages a small Helpdesk team Planning workloads and delegating tasks, assisting with recruitment and training of employees, and overseeing the team's daily operations. Performing customer service functions, including interacting with customers and answering questions. Serving as the 1st and 2nd level contact at Helpdesk and assist end-users as their escalation point of contact. Diagnosing and troubleshooting software and hardware issues remotely on computers, mobiles, and other IT infrastructure components. Arranging the repairment and replacement of damaged computers, mobiles, and other IT infrastructure components. Ensuring the security of client and server computers by installing and upgrading EPP/EDR/MDM/MAM/Other software. Active Directoty administration / Azure AD administration based on the procedure/instruction. Public cloud based server administration based on the procedure/instruction. Queuing management with IT support ticket system. Supporting people whenever they encounter challenges with computers and network devices. Maintaining and updating technical documentation regularly. Proof of concept testing new hardware and software before full-scale installation. Temporary or long-term customer support at their office, if required. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. Maintain secure operations and keep the environment tidy. Periodical status report to line manager. Cover early shifts as a part of team rota. Travel over the world for business purposes as and when required. Handle ad-hoc requests from line managers. Requirements: Team leader/Sub-leader in IT industry is preferred. Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares. Proven IT project/support team management experience in Helpdesk or IT support or IT technician roles. Associate degree or advanced apprenticeship in Computer Science or relevant disciplines is preferred. MS fundamental or more than certification holder or corresponding skills holder are preferred. In-depth knowledge and practical experience of PC hardware and OS(Windows and Mac). In-depth knowledge and practical experience of Mobiles (IOS and Android, MDM/MAM). In-depth knowledge of internet, network protocols and devices. Basic knowledge of Microsoft 365 administration; practical experience with Active Directory is preferred. Practical experience with Microsoft 365 administration is preferred Working knowledge of employer's operations. Leadership skills, outstanding communication skills, interpersonal skills and ability to resolve conflicts. Excellent customer service skills; attention to details. English proficiency business level. Please follow us on Linkedin: people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Field Service Technician Located: Field Based- East Midlands Package: Competitive pay, plus company vehicle, bonus and excellent company benefits About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. What you will be doing To provide a technical service to customers, including installation, maintenance and repair of our flagship products. To ensure customers receive a satisfactory service in line with agreed service level agreements To maximise revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties. Management and control of vehicle/site stock, to improve first time fix levels to customers, and to minimise stock losses and product downtime. Ability to work on a rotating shift pattern which includes days, evenings and weekends inc Bank holidays. Ability to work well within a close team environment which includes the customer. Ability to work under pressure to agreed timescales You will ideally have Excellent knowledge of electrical/ mechanical engineering, Experience with high end Commercial Print customers, Experience with high end Cutsheet products and/or Ink Jet based solutions, Good product knowledge, inc pre/post equipment, Proven fault-finding technique, IT literate, Excellent Interpersonal and customer handling skills, Excellent knowledge of Company Service procedures.
May 16, 2024
Full time
Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Field Service Technician Located: Field Based- East Midlands Package: Competitive pay, plus company vehicle, bonus and excellent company benefits About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. What you will be doing To provide a technical service to customers, including installation, maintenance and repair of our flagship products. To ensure customers receive a satisfactory service in line with agreed service level agreements To maximise revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties. Management and control of vehicle/site stock, to improve first time fix levels to customers, and to minimise stock losses and product downtime. Ability to work on a rotating shift pattern which includes days, evenings and weekends inc Bank holidays. Ability to work well within a close team environment which includes the customer. Ability to work under pressure to agreed timescales You will ideally have Excellent knowledge of electrical/ mechanical engineering, Experience with high end Commercial Print customers, Experience with high end Cutsheet products and/or Ink Jet based solutions, Good product knowledge, inc pre/post equipment, Proven fault-finding technique, IT literate, Excellent Interpersonal and customer handling skills, Excellent knowledge of Company Service procedures.
Telecoms Installation Engineer required for rollout of renewable projects in Glasgow area My client are undertaking an exciting Sustainability and Renewables based set of projects in the Glasgow region. A team of experienced and trainee Engineer / Technicians are needed to complete this program. Duties will include: Router and Switch installation Cat5e and Fibre cabling and termination Network configuration (training given) Working with mechanical and heating engineers Mentoring and guiding trainee staff Basic electrical wiring and connections This program is to upgrade traditional heating networks to AI controlled carbon saving technology. The network you install will help save 1,000s tons of carbon annually. You will be working across 20+ sites in the Glasgow region. It is likely you will have a background in: Telecoms equipment installation Cable and Fibre jointing and termination Basic Networking skills (hardwired) Electrical awareness (19th edition not necessary) Full Driving Licence Projects will involve close work with Engineers on the Heating and Mechanical aspect of building fabric and the requirement to be flexible, for each team to assist the other is paramount If you are interested in this project and have ambition and passion for this technology but not the skills then junior and trainee positions also exist. For more information please contact Andy
May 16, 2024
Full time
Telecoms Installation Engineer required for rollout of renewable projects in Glasgow area My client are undertaking an exciting Sustainability and Renewables based set of projects in the Glasgow region. A team of experienced and trainee Engineer / Technicians are needed to complete this program. Duties will include: Router and Switch installation Cat5e and Fibre cabling and termination Network configuration (training given) Working with mechanical and heating engineers Mentoring and guiding trainee staff Basic electrical wiring and connections This program is to upgrade traditional heating networks to AI controlled carbon saving technology. The network you install will help save 1,000s tons of carbon annually. You will be working across 20+ sites in the Glasgow region. It is likely you will have a background in: Telecoms equipment installation Cable and Fibre jointing and termination Basic Networking skills (hardwired) Electrical awareness (19th edition not necessary) Full Driving Licence Projects will involve close work with Engineers on the Heating and Mechanical aspect of building fabric and the requirement to be flexible, for each team to assist the other is paramount If you are interested in this project and have ambition and passion for this technology but not the skills then junior and trainee positions also exist. For more information please contact Andy
EPOS Field Engineer Are you an experienced EPOS Field Engineer with over a year of proven success? Do you have a background in IT, mechatronics, or electronics? We are looking for someone like you to join our team! The position is offered on a contract basis within the IR35. You will be provided with a company vehicle and fuel card. You must be flexible and be prepared to work on a rota basis. Qualifications: Demonstrated experience as a EPOS Engineer. Completion of education in IT, or electronics-related field. Proficient in PC usage with a strong understanding and application of relevant tools and methodologies. Familiarity with products within the industry and basic ITIL skills are advantageous. Physical capability to lift and manoeuvre heavy objects, ability to stand, climb, bend, and stoop while working on equipment. Flexibility with shifts, including participation in an on-call rotation for evenings and weekends. Outstanding customer service skills. Ability to work collaboratively in a team environment. Previous experience as a Firstline or Service Technician is preferred. Responsibilities: Conduct troubleshooting by meticulously analysing hardware and software failures using available diagnostic tools. This involves repairing hardware at the component level, adjusting mechanical components, and configuring and installing software. Perform routine inspections following documented preventative maintenance procedures and replenish consumables as instructed. Execute IMAC, removal of hardware and software products and components as directed. Provide instruction and training to customers on the usage and operation of installed hardware and software. Provide thorough debriefings on all completed activities and proactively update customers on actions taken. Remain vigilant for technical or process issues, proactively informing relevant parties and offering improvement suggestions where possible. Rate: £132.00 On-site training will be given.
May 16, 2024
Full time
EPOS Field Engineer Are you an experienced EPOS Field Engineer with over a year of proven success? Do you have a background in IT, mechatronics, or electronics? We are looking for someone like you to join our team! The position is offered on a contract basis within the IR35. You will be provided with a company vehicle and fuel card. You must be flexible and be prepared to work on a rota basis. Qualifications: Demonstrated experience as a EPOS Engineer. Completion of education in IT, or electronics-related field. Proficient in PC usage with a strong understanding and application of relevant tools and methodologies. Familiarity with products within the industry and basic ITIL skills are advantageous. Physical capability to lift and manoeuvre heavy objects, ability to stand, climb, bend, and stoop while working on equipment. Flexibility with shifts, including participation in an on-call rotation for evenings and weekends. Outstanding customer service skills. Ability to work collaboratively in a team environment. Previous experience as a Firstline or Service Technician is preferred. Responsibilities: Conduct troubleshooting by meticulously analysing hardware and software failures using available diagnostic tools. This involves repairing hardware at the component level, adjusting mechanical components, and configuring and installing software. Perform routine inspections following documented preventative maintenance procedures and replenish consumables as instructed. Execute IMAC, removal of hardware and software products and components as directed. Provide instruction and training to customers on the usage and operation of installed hardware and software. Provide thorough debriefings on all completed activities and proactively update customers on actions taken. Remain vigilant for technical or process issues, proactively informing relevant parties and offering improvement suggestions where possible. Rate: £132.00 On-site training will be given.
Field Support Technician Northampton Permanent To £30,000 (DOE) + Benefits Field Support Technician wanted for a permanent position working with an established local business. Start asap, ideally in May/ June 2024. Hybrid working with the expectation of 3 days/week on site visits, 1 day/week working from home and 1 day/week at head office in Derby. The option between a £4,500 a year car allowance (+ milage) in place of a company vehicle is avilable. Key skills, experience & duties include: Perform regular site visits as an extension of the service desk team, assisting with break/fix issues, project work and setting up new equipment. Providing 1st / 2nd Line Technical Support with the ability to troubleshoot, test, repair, and service technical equipment. On-Site Installation, Repair, and Maintenance, Diagnosing Errors and Technical Problems This position will cover the Central to Southern office areas, such as Cambridge, Coventry, Reading. The ideal candidate has a broad technical support background, highly experienced with the ability to work proficiently unsupervised. Always maintain excellent levels of customer service. Proven field service experience with a full UK Drivers licence. Company car (or car allowance) options avilable.
May 16, 2024
Full time
Field Support Technician Northampton Permanent To £30,000 (DOE) + Benefits Field Support Technician wanted for a permanent position working with an established local business. Start asap, ideally in May/ June 2024. Hybrid working with the expectation of 3 days/week on site visits, 1 day/week working from home and 1 day/week at head office in Derby. The option between a £4,500 a year car allowance (+ milage) in place of a company vehicle is avilable. Key skills, experience & duties include: Perform regular site visits as an extension of the service desk team, assisting with break/fix issues, project work and setting up new equipment. Providing 1st / 2nd Line Technical Support with the ability to troubleshoot, test, repair, and service technical equipment. On-Site Installation, Repair, and Maintenance, Diagnosing Errors and Technical Problems This position will cover the Central to Southern office areas, such as Cambridge, Coventry, Reading. The ideal candidate has a broad technical support background, highly experienced with the ability to work proficiently unsupervised. Always maintain excellent levels of customer service. Proven field service experience with a full UK Drivers licence. Company car (or car allowance) options avilable.
Field Service Engineer (EPOS Systems/ Electronic Point Of Sale) Day rate: 134.46 per day in scope of IR35 (umbrella) (PAYE option available) Location: Wimbledon and surrounding areas Overtime rates for hours worked outside of your rota: Monday to Saturday 22.41 per hour. (umbrella) Sundays and Bank holidays 29.88 per hour. (umbrella) Standby hourly rate Monday to Saturday 2.00 (umbrella) Standby hourly rate Sunday 3.00 (umbrella) You will be provided with a van, fuel card, mobile phone and laptop in order to carry out this role. A normal day would be working from 8am to 6pm with a one hour break in between. There is a 1 in 3 on-call weekly rota which mean in a 3 week period you will be on call one of those weeks. (Should you need more specific information then please as me.) Training: Classroom training with shadowing another engineer. (training is paid) You will be working for a company that has cornered the EPOS industry and is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country. You will be working as a field service engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts. This contract has a big earning potential as you'll be encouraged to do overtime which would be paid hourly at time and a half or double time. Duties: Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW. IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed. Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions. Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test. Key skills: Proven track record of more than 1 year Service Technician. Successfully completed education in IT- or mechatronic/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure to the outside elements. Shift adaptability, which would include an on-call rotation for evenings and weekends. Exceptional customer service skills are needed. Ability to organize and inventory truck stock parts and tools. Sense of urgency, organizational skills, professional presence and work in team environment. Firstline or Service Technician work experience preferred. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
May 16, 2024
Contractor
Field Service Engineer (EPOS Systems/ Electronic Point Of Sale) Day rate: 134.46 per day in scope of IR35 (umbrella) (PAYE option available) Location: Wimbledon and surrounding areas Overtime rates for hours worked outside of your rota: Monday to Saturday 22.41 per hour. (umbrella) Sundays and Bank holidays 29.88 per hour. (umbrella) Standby hourly rate Monday to Saturday 2.00 (umbrella) Standby hourly rate Sunday 3.00 (umbrella) You will be provided with a van, fuel card, mobile phone and laptop in order to carry out this role. A normal day would be working from 8am to 6pm with a one hour break in between. There is a 1 in 3 on-call weekly rota which mean in a 3 week period you will be on call one of those weeks. (Should you need more specific information then please as me.) Training: Classroom training with shadowing another engineer. (training is paid) You will be working for a company that has cornered the EPOS industry and is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country. You will be working as a field service engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts. This contract has a big earning potential as you'll be encouraged to do overtime which would be paid hourly at time and a half or double time. Duties: Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW. IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed. Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions. Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test. Key skills: Proven track record of more than 1 year Service Technician. Successfully completed education in IT- or mechatronic/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure to the outside elements. Shift adaptability, which would include an on-call rotation for evenings and weekends. Exceptional customer service skills are needed. Ability to organize and inventory truck stock parts and tools. Sense of urgency, organizational skills, professional presence and work in team environment. Firstline or Service Technician work experience preferred. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Here at Elevation Recruitment Group we are pleased to be working with one of our key clients in Sheffield as they look to recruit a 1st line Support Technician. Site based role Monday to Friday license & own vehicle require as some potential travel My client is seeking a talented and motivated individual to join their team as a 1st Line Support Technician. In this role, you will be the first point of contact for end users, providing technical support and troubleshooting assistance for a wide range of IT issues. You will have the opportunity to work with cutting-edge technologies and gain valuable experience in a fast-paced environment! Key Duties & Responsibilities: Respond to incoming support requests via phone, email, or ticketing system in a timely manner Diagnose and resolve technical issues related to hardware, software, and network connectivity Provide step-by-step guidance and instructions to clients for problem resolution Escalate complex issues to the appropriate support teams when necessary Document all support interactions and resolutions accurately in our ticketing system Proactively identify trends or recurring issues and recommend solutions to prevent future occurrences Assist with the setup and configuration of new hardware and software as needed We are keen to speak with Tech savvy professionals who possess the following skills & experience: Proven experience as a 1st Line Support Technician or similar customer focussed role Strong technical knowledge of hardware, software, operating systems, and peripherals Proficiency in PC builds, upgrades, and configurations Familiarity with printer maintenance and troubleshooting Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users Ability to diagnose and resolve technical issues independently or with minimal supervision Familiarity with ticketing systems and IT service management best practices Relevant certifications, such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent, are a plus If you are passionate about technology and enjoy helping others solve technical challenges, we want to hear from you!
May 16, 2024
Full time
Here at Elevation Recruitment Group we are pleased to be working with one of our key clients in Sheffield as they look to recruit a 1st line Support Technician. Site based role Monday to Friday license & own vehicle require as some potential travel My client is seeking a talented and motivated individual to join their team as a 1st Line Support Technician. In this role, you will be the first point of contact for end users, providing technical support and troubleshooting assistance for a wide range of IT issues. You will have the opportunity to work with cutting-edge technologies and gain valuable experience in a fast-paced environment! Key Duties & Responsibilities: Respond to incoming support requests via phone, email, or ticketing system in a timely manner Diagnose and resolve technical issues related to hardware, software, and network connectivity Provide step-by-step guidance and instructions to clients for problem resolution Escalate complex issues to the appropriate support teams when necessary Document all support interactions and resolutions accurately in our ticketing system Proactively identify trends or recurring issues and recommend solutions to prevent future occurrences Assist with the setup and configuration of new hardware and software as needed We are keen to speak with Tech savvy professionals who possess the following skills & experience: Proven experience as a 1st Line Support Technician or similar customer focussed role Strong technical knowledge of hardware, software, operating systems, and peripherals Proficiency in PC builds, upgrades, and configurations Familiarity with printer maintenance and troubleshooting Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users Ability to diagnose and resolve technical issues independently or with minimal supervision Familiarity with ticketing systems and IT service management best practices Relevant certifications, such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent, are a plus If you are passionate about technology and enjoy helping others solve technical challenges, we want to hear from you!
DB Charles Recruitment are working with a client whom they hold a great relationship with and they are looking to hire a permanent Project Technician - Interface Specialist to join the business based in Lincoln. The business are currently in an excellent position with a number of high performing teams on-site and they hope to attract a candidate excited by the prospect of working with their business. The hired individual will be tasked with helping the project team to manage and implement client projects and requests in a timely manner and to focus on how the businesses systems interface with other 3rd party systems. Day to day duties and aspects of the role will include: Designing, developing and implementing complicated interfaces Testing, training & documentation tasks Supporting and aiding the Project Manager and department Participating in project meetings Raising & handling support requests Diary management Ensure workload is handled and completed in line with KPI's and timeline deadlines Adhoc duties as and when required for each contract and customer. DB Charles have spoken at length with the client on the various skill sets and backgrounds they seek in order to hire, including a number of the below: With the diverse nature of the role, the client will consider candidates with backgrounds in one of the following; Projects, IT & Technical, Support or someone with skills across data and coding / software development The candidate must have comprehensive IT skills including experience and knowledge of coding Experience in delivering excellent customer service via phone, email & face to face Strong problem solving skills Knowledge of SQL, XML, IIS & Health Level 7 would be highly advantageous A proven background in first line support or project coordination would be beneficial Excellent communication skills Hardworking with a strong ability to work to deadlines Able to commit to 1 or 2 days a week in the office based in Lincoln The client is ideally looking to hire at a salary level dependent of experience of between £25,000 to £28,000 with additional benefits and expenses on offer such as private health-care insurance, a cycle-to-work scheme and many others. The role is from Monday to Friday with working hours of 8:30AM to 5:15PM and important to note, the business have a long term plan of hybrid working between a day or two in the office along with home working for the other days in the week. If interested we would love you to apply and begin speaking with us further about the role.
May 16, 2024
Full time
DB Charles Recruitment are working with a client whom they hold a great relationship with and they are looking to hire a permanent Project Technician - Interface Specialist to join the business based in Lincoln. The business are currently in an excellent position with a number of high performing teams on-site and they hope to attract a candidate excited by the prospect of working with their business. The hired individual will be tasked with helping the project team to manage and implement client projects and requests in a timely manner and to focus on how the businesses systems interface with other 3rd party systems. Day to day duties and aspects of the role will include: Designing, developing and implementing complicated interfaces Testing, training & documentation tasks Supporting and aiding the Project Manager and department Participating in project meetings Raising & handling support requests Diary management Ensure workload is handled and completed in line with KPI's and timeline deadlines Adhoc duties as and when required for each contract and customer. DB Charles have spoken at length with the client on the various skill sets and backgrounds they seek in order to hire, including a number of the below: With the diverse nature of the role, the client will consider candidates with backgrounds in one of the following; Projects, IT & Technical, Support or someone with skills across data and coding / software development The candidate must have comprehensive IT skills including experience and knowledge of coding Experience in delivering excellent customer service via phone, email & face to face Strong problem solving skills Knowledge of SQL, XML, IIS & Health Level 7 would be highly advantageous A proven background in first line support or project coordination would be beneficial Excellent communication skills Hardworking with a strong ability to work to deadlines Able to commit to 1 or 2 days a week in the office based in Lincoln The client is ideally looking to hire at a salary level dependent of experience of between £25,000 to £28,000 with additional benefits and expenses on offer such as private health-care insurance, a cycle-to-work scheme and many others. The role is from Monday to Friday with working hours of 8:30AM to 5:15PM and important to note, the business have a long term plan of hybrid working between a day or two in the office along with home working for the other days in the week. If interested we would love you to apply and begin speaking with us further about the role.
Are you an IT Support professional looking for your next career opportunity? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? You will work on site within schools across Reading and Berkshire, ensuring that IT systems and services are always available so that students and staff can always perform to the best of their ability. You will be providing 1st & 2nd Line IT Support. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. This is a role covering schools in the Reading / Berkshire Area. If you are keen to join one of the most successful MSP's in the UK read on. Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, Field IT Support Engineer Location: Field based, looking after schools in Reading and Berkshire Salary: £24k- £32k base salary plus great benefits What you will bring to the role: Previous experience in an IT Support Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
May 16, 2024
Full time
Are you an IT Support professional looking for your next career opportunity? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? You will work on site within schools across Reading and Berkshire, ensuring that IT systems and services are always available so that students and staff can always perform to the best of their ability. You will be providing 1st & 2nd Line IT Support. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. This is a role covering schools in the Reading / Berkshire Area. If you are keen to join one of the most successful MSP's in the UK read on. Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, Field IT Support Engineer Location: Field based, looking after schools in Reading and Berkshire Salary: £24k- £32k base salary plus great benefits What you will bring to the role: Previous experience in an IT Support Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
About Us: Direct Line Group is one of the UK's largest insurance companies and home to some of the best-known brands including Direct Line, Churchill and Green Flag. We're evolving, to be a more digitally-focused data-driven insurance company of the future - and your unique talent, skills and ideas can create our success. Like us, you excel at collaboration, exploration and innovation. And like you, we take tech seriously. That's why we're embracing the move to a more digital, flexible world. With constant investment in the newest tools, programmes and equipment for our teams, it all adds up to creating the best possible user experience for customers. And a great career for you. Join us. Own the evolution. What you'll do: You will provide technical assistance and support our Executive Team and ensure that computer hardware, software, access and peripherals are functioning. You will assist with audio-visual equipment and systems to support presentations, meetings, conferences, and other events within an organisation, predominantly through Microsoft Teams Meeting Rooms. You will work as part of the End User Services team and collaboratively work with the wider Support and Engineering teams to identify opportunities for improvement against our products, solutions and processes with a strong focus on automation. This role requires travel from time to time to our DLG offices across the UK to support Executive teams' meetings and onsite work in our London office 3 - 5 days a week. You will have a schedule for on-call requirement which will be discussed further at the interview. Provide expert technical assistance to Exec Team facing issues with End User computing products, including printers, hardware and software troubleshooting, device setup, configuration, and authentication. Diagnose and assess issues to determine the appropriate solution or service needed. Help connect and configure laptops, mobile devices, and other external sources to display content on screens or through audio systems. Provide input to service management processes as required (e.g. Incident, Change and Problem Management) Conform to existing governance and standards - ITIL framework. What we look for: Experienced IT support or a related role Ability to communicate technical information clearly and understandably to non-technical stakeholders Excellent customer-centric communication and interpersonal skills Knowledge of audio-visual software, such as video conferencing platforms and media production software would be desirable but not essential. Strong Microsoft Teams and Teams rooms support knowledge Strong Analytical skills Demonstrable knowledge of End User Computing Platforms and Services Relevant accreditations (e.g. Microsoft Azure Fundamentals, Microsoft 365 EndPoint Administrator, CompTIA A+, Microsoft Certified Desktop Support Technician What we'll give you in return: Core benefits include: 9% employer-contributed pension 50% off home, motor, and pet insurance plus free travel insurance and Green Flag breakdown cover Up to 10% annual bonus 25 days holiday (rising by 1 each year to 28) + bank holidays and option to buy or sell up to 5 days Additional optional Health and Dental insurance EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here . We recognise and embrace people that work in different ways so if you need any reasonable adjustments within this recruitment process, please reach out to us and we can discuss how we can support you with this. There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us . Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. Collectively we help every business within our group aim higher. Standing shoulder to-shoulder to stand out in the market, we want to be an insurance company of the future. And with so many areas to choose from, your ambitions are welcome here. See your opportunity to start a career that's varied, distinct and exciting. Visit
May 16, 2024
Full time
About Us: Direct Line Group is one of the UK's largest insurance companies and home to some of the best-known brands including Direct Line, Churchill and Green Flag. We're evolving, to be a more digitally-focused data-driven insurance company of the future - and your unique talent, skills and ideas can create our success. Like us, you excel at collaboration, exploration and innovation. And like you, we take tech seriously. That's why we're embracing the move to a more digital, flexible world. With constant investment in the newest tools, programmes and equipment for our teams, it all adds up to creating the best possible user experience for customers. And a great career for you. Join us. Own the evolution. What you'll do: You will provide technical assistance and support our Executive Team and ensure that computer hardware, software, access and peripherals are functioning. You will assist with audio-visual equipment and systems to support presentations, meetings, conferences, and other events within an organisation, predominantly through Microsoft Teams Meeting Rooms. You will work as part of the End User Services team and collaboratively work with the wider Support and Engineering teams to identify opportunities for improvement against our products, solutions and processes with a strong focus on automation. This role requires travel from time to time to our DLG offices across the UK to support Executive teams' meetings and onsite work in our London office 3 - 5 days a week. You will have a schedule for on-call requirement which will be discussed further at the interview. Provide expert technical assistance to Exec Team facing issues with End User computing products, including printers, hardware and software troubleshooting, device setup, configuration, and authentication. Diagnose and assess issues to determine the appropriate solution or service needed. Help connect and configure laptops, mobile devices, and other external sources to display content on screens or through audio systems. Provide input to service management processes as required (e.g. Incident, Change and Problem Management) Conform to existing governance and standards - ITIL framework. What we look for: Experienced IT support or a related role Ability to communicate technical information clearly and understandably to non-technical stakeholders Excellent customer-centric communication and interpersonal skills Knowledge of audio-visual software, such as video conferencing platforms and media production software would be desirable but not essential. Strong Microsoft Teams and Teams rooms support knowledge Strong Analytical skills Demonstrable knowledge of End User Computing Platforms and Services Relevant accreditations (e.g. Microsoft Azure Fundamentals, Microsoft 365 EndPoint Administrator, CompTIA A+, Microsoft Certified Desktop Support Technician What we'll give you in return: Core benefits include: 9% employer-contributed pension 50% off home, motor, and pet insurance plus free travel insurance and Green Flag breakdown cover Up to 10% annual bonus 25 days holiday (rising by 1 each year to 28) + bank holidays and option to buy or sell up to 5 days Additional optional Health and Dental insurance EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here . We recognise and embrace people that work in different ways so if you need any reasonable adjustments within this recruitment process, please reach out to us and we can discuss how we can support you with this. There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us . Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. Collectively we help every business within our group aim higher. Standing shoulder to-shoulder to stand out in the market, we want to be an insurance company of the future. And with so many areas to choose from, your ambitions are welcome here. See your opportunity to start a career that's varied, distinct and exciting. Visit
2nd Line IT Support Engineer - £36,000 - Billing Hill - Unbelievable Benefits! Role: 2nd Line IT Support Engineer Location: Billing Hill Salary: £30,000 - £36,000 + Unbelievable Benefits! Interviewing Immediately - Apply Now My client's are looking for an experienced 2nd Line IT Support Engineer to join a rapidly growing IT department in Billing Hill. The successful candidate will be responsible for providing technical support for IT systems, resolving issues and providing advice on technical solutions. Responsibilities: - Provide on-site technical support for IT systems and applications - Troubleshoot and resolve technical issues- Respond to user requests and provide advice on technical solutions - Install, configure and upgrade IT systems and applications - Monitor and maintain the IT systems to ensure optimal performance - Analyse and diagnose technical problems and implement solutions - Identify areas for improvement and develop strategies to improve efficiency Requirements: - Proven experience as an IT support engineer or similar role - Experinced in VMware and Hyper-V - Knowledge of Azure and O365 - Knowledge of system administration and network configuration - Knowledge of computer hardware and software - Strong problem-solving and troubleshooting skills - Ability to work independently and as part of a team - Excellent written and verbal communication The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on / to discuss in further detail. Alternatively, send your CV directly to me at henry comThis role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT SupportInterviewing Immediately - Apply NowBuilt on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 16, 2024
Full time
2nd Line IT Support Engineer - £36,000 - Billing Hill - Unbelievable Benefits! Role: 2nd Line IT Support Engineer Location: Billing Hill Salary: £30,000 - £36,000 + Unbelievable Benefits! Interviewing Immediately - Apply Now My client's are looking for an experienced 2nd Line IT Support Engineer to join a rapidly growing IT department in Billing Hill. The successful candidate will be responsible for providing technical support for IT systems, resolving issues and providing advice on technical solutions. Responsibilities: - Provide on-site technical support for IT systems and applications - Troubleshoot and resolve technical issues- Respond to user requests and provide advice on technical solutions - Install, configure and upgrade IT systems and applications - Monitor and maintain the IT systems to ensure optimal performance - Analyse and diagnose technical problems and implement solutions - Identify areas for improvement and develop strategies to improve efficiency Requirements: - Proven experience as an IT support engineer or similar role - Experinced in VMware and Hyper-V - Knowledge of Azure and O365 - Knowledge of system administration and network configuration - Knowledge of computer hardware and software - Strong problem-solving and troubleshooting skills - Ability to work independently and as part of a team - Excellent written and verbal communication The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on / to discuss in further detail. Alternatively, send your CV directly to me at henry comThis role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT SupportInterviewing Immediately - Apply NowBuilt on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.