This role is based in London on a hybrid basis - living in London and/or close enough to commute is preferable.
Summary:
As Head of IT & Technical Director, your primary objective is to manage and oversee the use of all IT functions and projects throughout the studio.
You will take a lead role in planning and prioritising work on current and future IT systems and manage studio’s day-to-day technical operations including the implementation of new hardware and software solutions, setting roadmaps and policies.
You will be responsible for identifying and resolving IT issues as they arise suggesting improvements and implementing solutions to keep everything on track.
Based at our London Studio, we are in search of an efficient communicator, organised and detail-oriented individual who is ready to tackle challenges and contribute to the success of our studio.
Main responsibilities:
Take ownership of IT projects from concept to completion working to schedules and agreed timelines and budgets.
Manage the deployment, development, monitoring, maintenance, upgrading and support of studio’s IT systems to include applications, hardware, OS (MS Windows mainly), storage, and networking.
Troubleshoot IT issues regarding: applications, hardware, OS (MS Windows mainly), storage, and networking.
Manage Animation/VFX software licenses, updates and deployments.
Manage VFX software environments (shared plugins, preferences etc).
Manage the render farm and its scheduling software.
Oversee all technology operations and evaluating them according to established goals.
Assist with establishing IT policies and systems to support the implementation of studio’s wider strategies.
Create and update documentation explaining IT processes and tools.
Analyse the requirements of all departments to determine their technology needs.
Purchase efficient and cost-effective technological equipment and software.
Inspect the use of technological equipment and software to ensure functionality and efficiency.
Identify the need for upgrades, configurations or new systems and report to upper management.
Coordinate, supervise, support IT staff to provide guidance, mentoring and development.
Assist in building relationships with vendors and creating cost-efficient contracts.
Offer and give technical help to all staff.
Requirements:
Min 8 years’ experience ideally in a VFX/Animation/Artistic/creative technology environment.
Knowledge of VFX/Animation software workflows used across the studio such as Maya, Houdini, Nuke, Unreal Engine and Adobe Suite products.
Experience in Scripting (Python mostly).
Advanced understanding of computer hardware, software, storage, network needed in a VFX/Animation/Artistic driven environment.
Advanced understanding of editing software and hardware (AVID MC and Premiere) and various image file and colour formats used in an Animation/VFX environment.
Knowledge of MPA-TPN (Trusted Partner Network) IT security policies and implementation guidelines.
Knowledge in remote desktop workflows and implementation (Teradici - HP AnyWare).
Knowledge in MS Azure or AWS environments.
Knowledge in VFX software licensing.
Ability to prioritise and efficiently work on multiple tasks at a time while remaining mindful of strict deadlines in a dynamic and high-pressure environment.
Strong problem solving, communication and organisation skills.
A positive and proactive attitude.
Studio AKA is a multi-BAFTA winning, multi-EMMY awarded and OSCAR-nominated independent animation studio.
We are committed to providing a workplace that welcomes and respects all people regardless of gender identity, sex, sexuality, race, religion, background or belief. We welcome applications from people who are underrepresented in our sector.
Apr 24, 2024
Full time
This role is based in London on a hybrid basis - living in London and/or close enough to commute is preferable.
Summary:
As Head of IT & Technical Director, your primary objective is to manage and oversee the use of all IT functions and projects throughout the studio.
You will take a lead role in planning and prioritising work on current and future IT systems and manage studio’s day-to-day technical operations including the implementation of new hardware and software solutions, setting roadmaps and policies.
You will be responsible for identifying and resolving IT issues as they arise suggesting improvements and implementing solutions to keep everything on track.
Based at our London Studio, we are in search of an efficient communicator, organised and detail-oriented individual who is ready to tackle challenges and contribute to the success of our studio.
Main responsibilities:
Take ownership of IT projects from concept to completion working to schedules and agreed timelines and budgets.
Manage the deployment, development, monitoring, maintenance, upgrading and support of studio’s IT systems to include applications, hardware, OS (MS Windows mainly), storage, and networking.
Troubleshoot IT issues regarding: applications, hardware, OS (MS Windows mainly), storage, and networking.
Manage Animation/VFX software licenses, updates and deployments.
Manage VFX software environments (shared plugins, preferences etc).
Manage the render farm and its scheduling software.
Oversee all technology operations and evaluating them according to established goals.
Assist with establishing IT policies and systems to support the implementation of studio’s wider strategies.
Create and update documentation explaining IT processes and tools.
Analyse the requirements of all departments to determine their technology needs.
Purchase efficient and cost-effective technological equipment and software.
Inspect the use of technological equipment and software to ensure functionality and efficiency.
Identify the need for upgrades, configurations or new systems and report to upper management.
Coordinate, supervise, support IT staff to provide guidance, mentoring and development.
Assist in building relationships with vendors and creating cost-efficient contracts.
Offer and give technical help to all staff.
Requirements:
Min 8 years’ experience ideally in a VFX/Animation/Artistic/creative technology environment.
Knowledge of VFX/Animation software workflows used across the studio such as Maya, Houdini, Nuke, Unreal Engine and Adobe Suite products.
Experience in Scripting (Python mostly).
Advanced understanding of computer hardware, software, storage, network needed in a VFX/Animation/Artistic driven environment.
Advanced understanding of editing software and hardware (AVID MC and Premiere) and various image file and colour formats used in an Animation/VFX environment.
Knowledge of MPA-TPN (Trusted Partner Network) IT security policies and implementation guidelines.
Knowledge in remote desktop workflows and implementation (Teradici - HP AnyWare).
Knowledge in MS Azure or AWS environments.
Knowledge in VFX software licensing.
Ability to prioritise and efficiently work on multiple tasks at a time while remaining mindful of strict deadlines in a dynamic and high-pressure environment.
Strong problem solving, communication and organisation skills.
A positive and proactive attitude.
Studio AKA is a multi-BAFTA winning, multi-EMMY awarded and OSCAR-nominated independent animation studio.
We are committed to providing a workplace that welcomes and respects all people regardless of gender identity, sex, sexuality, race, religion, background or belief. We welcome applications from people who are underrepresented in our sector.
About us Hello, we are Red Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle. We're obsessed with disrupting the hospitality industry by creating and delivering the best possible experience - across all venues, products and brands. Our central team covers the full spectrum of skills needed to bring each concept to life – from design to marketing, sales to interior design, people and training, to finance, gaming and HR and everything in between. We’re not just a team of people, we are dreamers, artists, rocket scientists, content curators, forward thinkers and the industry’s finest.
With a total of 15 incredible venues throughout the UK, we have ambitious plans, never standing still, we are passionate about developing new and exciting products, which means we’re always growing and looking for passionate people to join the family.
The Role
As an IT Manager, you will be working in the Red Engine Technology team, managing the supply and support of infrastructure services and IT support to our UK and International Flight Club and Electric Shuffle venues and Head offices.
Our technology is pivotal to the success of the business. The role requires a positive, dedicated individual who will be a proud ambassador of the Red Engine, Flight Club and Electric Shuffle brands.
Reporting to the Head of IT, and working alongside the Technical Support Manager, Integration Manager, and our Technology partners, this is an exciting opportunity in a fast paced rapidly growing business.
An important part of our work is carried out in venue in a live social environment. This requires effective communication and social skills to manage and communicate with both technical and non-technical staff.
Key Responsibilities
Ensure the provision of day to day IT support to both Head Office and our Venue teams
Provide technical IT support for projects across the business
Prioritise, manage and delegate IT support desk tickets
Maintain the relationship with our IT and technology suppliers
Manage the procurement, configuration and installation of Infrastructure and IT equipment for new venues and office locations
Own the new starter and leaver process, managing hardware and software supply and provisioning
Work with our IT partners to ensure IT Security and disaster recovery best practices are implemented and maintained, minimising the risk to the business of IT failure or compromise
Install, maintain and troubleshoot software systems required to manage and monitor our environments, alongside our IT partners.
Skills and Qualifications
Essential
At least 3 years hands-on experience implementing, administering and supporting Windows Server 2016 - 2022 environments/ Active Directory / Microsoft 365 suite / Azure / SharePoint / Microsoft Teams in a 3rd line capacity.
At least 5 years experience supporting Windows and Mac end user devices, both deskside and remotely.
At least 3 years configuring switching, Firewalls and WiFi with a strong understanding of Internet Connectivity, VLANS, routing, DNS, DHCP and VPNs
Experience implenting and maintaining Cyber Security best practices, including MFA, Endpoint Protection and email security
Preferred
JIRA Administration and Ticket management
Experience of Macrium Site manager, and supporting Adobe Creative Suite, Sketchup, Vectorworks and other design packages.
Experience supporting Hospitality specific IT platforms such as Zonal, Fourth and Flow.
Values
To succeed, the role holder will demonstrate our values in everything they do:
Innovative: Our edge is our innovation – we stay one step ahead because we are always looking to invent and improve. We are bold, creative, pioneering and fearless. Got an idea? Share it!
Passionate: We’re not like other workplaces – there’s no need to hold back here. We’re a full throttle, high energy, total commitment bunch, and we throw everything we’ve got into giving our customers the best time possible.
Warm: We’re all about people. A fundamental part of our customer's having fun is us being welcoming, hospitable and attentive. We hold the key to their experience!
Together: We are a family. We work with each other, and we support each other; we win together, and we lose together. That means honesty, commitment and responsibility, from all of us.
Jan 23, 2024
Full time
About us Hello, we are Red Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle. We're obsessed with disrupting the hospitality industry by creating and delivering the best possible experience - across all venues, products and brands. Our central team covers the full spectrum of skills needed to bring each concept to life – from design to marketing, sales to interior design, people and training, to finance, gaming and HR and everything in between. We’re not just a team of people, we are dreamers, artists, rocket scientists, content curators, forward thinkers and the industry’s finest.
With a total of 15 incredible venues throughout the UK, we have ambitious plans, never standing still, we are passionate about developing new and exciting products, which means we’re always growing and looking for passionate people to join the family.
The Role
As an IT Manager, you will be working in the Red Engine Technology team, managing the supply and support of infrastructure services and IT support to our UK and International Flight Club and Electric Shuffle venues and Head offices.
Our technology is pivotal to the success of the business. The role requires a positive, dedicated individual who will be a proud ambassador of the Red Engine, Flight Club and Electric Shuffle brands.
Reporting to the Head of IT, and working alongside the Technical Support Manager, Integration Manager, and our Technology partners, this is an exciting opportunity in a fast paced rapidly growing business.
An important part of our work is carried out in venue in a live social environment. This requires effective communication and social skills to manage and communicate with both technical and non-technical staff.
Key Responsibilities
Ensure the provision of day to day IT support to both Head Office and our Venue teams
Provide technical IT support for projects across the business
Prioritise, manage and delegate IT support desk tickets
Maintain the relationship with our IT and technology suppliers
Manage the procurement, configuration and installation of Infrastructure and IT equipment for new venues and office locations
Own the new starter and leaver process, managing hardware and software supply and provisioning
Work with our IT partners to ensure IT Security and disaster recovery best practices are implemented and maintained, minimising the risk to the business of IT failure or compromise
Install, maintain and troubleshoot software systems required to manage and monitor our environments, alongside our IT partners.
Skills and Qualifications
Essential
At least 3 years hands-on experience implementing, administering and supporting Windows Server 2016 - 2022 environments/ Active Directory / Microsoft 365 suite / Azure / SharePoint / Microsoft Teams in a 3rd line capacity.
At least 5 years experience supporting Windows and Mac end user devices, both deskside and remotely.
At least 3 years configuring switching, Firewalls and WiFi with a strong understanding of Internet Connectivity, VLANS, routing, DNS, DHCP and VPNs
Experience implenting and maintaining Cyber Security best practices, including MFA, Endpoint Protection and email security
Preferred
JIRA Administration and Ticket management
Experience of Macrium Site manager, and supporting Adobe Creative Suite, Sketchup, Vectorworks and other design packages.
Experience supporting Hospitality specific IT platforms such as Zonal, Fourth and Flow.
Values
To succeed, the role holder will demonstrate our values in everything they do:
Innovative: Our edge is our innovation – we stay one step ahead because we are always looking to invent and improve. We are bold, creative, pioneering and fearless. Got an idea? Share it!
Passionate: We’re not like other workplaces – there’s no need to hold back here. We’re a full throttle, high energy, total commitment bunch, and we throw everything we’ve got into giving our customers the best time possible.
Warm: We’re all about people. A fundamental part of our customer's having fun is us being welcoming, hospitable and attentive. We hold the key to their experience!
Together: We are a family. We work with each other, and we support each other; we win together, and we lose together. That means honesty, commitment and responsibility, from all of us.
Loch Lomond & The Trossachs National Park
Balloch, West Dunbartonshire
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
Dec 07, 2023
Full time
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
London Sport
Great Dover Street, London SE1 4YB, UK
The Role
We are looking for an enthusiastic and ambitious Innovation Manager to join the growing Digital, Tech and Innovation team at London Sport. The role sits within the Impact & Innovation directorate and will be responsible for developing new initiatives to reduce inactivity. You will be at the forefront of testing and learning, turning our insight into action. The role is fast paced and will work quickly to identify opportunities that have the biggest impact.
What you’ll do:
Support the continued development of the innovation function by championing the innovation pipeline and reinforcing a culture of impactful innovation across all teams.
Encourage problem solving and creativity across all teams and colleagues to develop a pipeline of innovative ideas.
Support and lead colleagues at each stage of the innovation pipeline, taking ideas from conception through the innovation process to secure funding to scale innovation projects.
Speed up our innovation process so we can rapidly test, learn and scale innovative products, services and solutions to reduce inactivity.
Engage with Londoners and stakeholders to develop new products and services to get Londoners active.
Analyse and understand the current landscape to ensure our innovation is insight led and user centered.
Identify and deliver innovative solutions to diversifying income.
Who you are:
You have experience of working collaboratively with multi-disciplinary teams to design and deliver new products or services – this can include income generating as well as projects to get Londoners active.
You are able to develop personas, user stories and user insights through the use of qualitative and quantitative research techniques.
You have experience of using idea generation tools and techniques (either in a workshop setting or individually).
You can demonstrate experience developing products and initiatives from start to finish using iterative testing or prototyping of ideas to quickly and cheaply determine if the idea has legs.
You have the ability to initiate, develop and manage positive stakeholder relationships.
You have excellent communication and interpersonal skills with the ability to enthuse, persuade, negotiate and influence people through all forms of communication.
You can demonstrate an understanding of, and commitment to, equality, diversity and inclusion in relation to London.
Aug 21, 2023
Full time
The Role
We are looking for an enthusiastic and ambitious Innovation Manager to join the growing Digital, Tech and Innovation team at London Sport. The role sits within the Impact & Innovation directorate and will be responsible for developing new initiatives to reduce inactivity. You will be at the forefront of testing and learning, turning our insight into action. The role is fast paced and will work quickly to identify opportunities that have the biggest impact.
What you’ll do:
Support the continued development of the innovation function by championing the innovation pipeline and reinforcing a culture of impactful innovation across all teams.
Encourage problem solving and creativity across all teams and colleagues to develop a pipeline of innovative ideas.
Support and lead colleagues at each stage of the innovation pipeline, taking ideas from conception through the innovation process to secure funding to scale innovation projects.
Speed up our innovation process so we can rapidly test, learn and scale innovative products, services and solutions to reduce inactivity.
Engage with Londoners and stakeholders to develop new products and services to get Londoners active.
Analyse and understand the current landscape to ensure our innovation is insight led and user centered.
Identify and deliver innovative solutions to diversifying income.
Who you are:
You have experience of working collaboratively with multi-disciplinary teams to design and deliver new products or services – this can include income generating as well as projects to get Londoners active.
You are able to develop personas, user stories and user insights through the use of qualitative and quantitative research techniques.
You have experience of using idea generation tools and techniques (either in a workshop setting or individually).
You can demonstrate experience developing products and initiatives from start to finish using iterative testing or prototyping of ideas to quickly and cheaply determine if the idea has legs.
You have the ability to initiate, develop and manage positive stakeholder relationships.
You have excellent communication and interpersonal skills with the ability to enthuse, persuade, negotiate and influence people through all forms of communication.
You can demonstrate an understanding of, and commitment to, equality, diversity and inclusion in relation to London.
ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Jun 05, 2023
Full time
ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Our client is looking for an IT support analyst to join their small London based team.
This is a full-time permanent role that is predominantly based in the London office in the West End. It is a varied role that spreads across all Level 1 and Level 2 support and extends into Level 3 support for some systems.
The role involves:
IT systems administration and maintenance
Troubleshooting IT problems
IT security investigations
Data Backups
Generation of regular IT system performance and activity reports
Device management and operating system rebuilds
IT Change management
Documentation
Training of staff in the use of IT systems
General IT support and advice/sounding board for management
Desired competencies for candidates are:
- A very high level of discipline and trustworthiness - Tertiary qualification in IT systems administration and/or networking - Minimum of 2-3 years of experience in previous IT roles - Strong analytical skills. Driven by process and identifying opportunities for process improvement - Strong interpersonal skills and an excellent standard of both written and spoken English - A deep understanding of cyber security issues - Familiarity with Microsoft Active Directory environment. Detailed knowledge of Windows 10 administration - Experience installing operating systems on laptops/desktops - A detailed understanding of TCP/IP networking. Familiarity with Cisco networking to CCNA level or higher - Proficient use of Excel, Word - SQL, HTML or C# (.Net) skills are an advantage - Familiarity with Cisco security products such as Stealthwatch, ESA, WSA, ISE is an advantage - Familiarity with collaboration software such as Microsoft SharePoint, Cisco Unified Communications Manager or Cisco Meeting Server is an advantage - Familiarity with mobile device management is an advantage - Ability to work flexible hours
Mar 27, 2023
Full time
Our client is looking for an IT support analyst to join their small London based team.
This is a full-time permanent role that is predominantly based in the London office in the West End. It is a varied role that spreads across all Level 1 and Level 2 support and extends into Level 3 support for some systems.
The role involves:
IT systems administration and maintenance
Troubleshooting IT problems
IT security investigations
Data Backups
Generation of regular IT system performance and activity reports
Device management and operating system rebuilds
IT Change management
Documentation
Training of staff in the use of IT systems
General IT support and advice/sounding board for management
Desired competencies for candidates are:
- A very high level of discipline and trustworthiness - Tertiary qualification in IT systems administration and/or networking - Minimum of 2-3 years of experience in previous IT roles - Strong analytical skills. Driven by process and identifying opportunities for process improvement - Strong interpersonal skills and an excellent standard of both written and spoken English - A deep understanding of cyber security issues - Familiarity with Microsoft Active Directory environment. Detailed knowledge of Windows 10 administration - Experience installing operating systems on laptops/desktops - A detailed understanding of TCP/IP networking. Familiarity with Cisco networking to CCNA level or higher - Proficient use of Excel, Word - SQL, HTML or C# (.Net) skills are an advantage - Familiarity with Cisco security products such as Stealthwatch, ESA, WSA, ISE is an advantage - Familiarity with collaboration software such as Microsoft SharePoint, Cisco Unified Communications Manager or Cisco Meeting Server is an advantage - Familiarity with mobile device management is an advantage - Ability to work flexible hours
Duration - 3 months Location - Hybrid with 2 days a week in London Day Rate - £350-£400 per day Inside IR35 iO Associates have partnered with a services provider consultancy on the search for a PAM Consultant to join them on a initial of a 3 months contract basis. The role will be responsible, as part of the CC CyberArk delivery team deploying the CyberArk core PAS solution into a public sector client. Role will involve Cyber core PAS installation, config, testing and account onboarding across Windows and RHEL target applications and Servers, providing technical expertise related to the CyberArk core PAS suite of products within on premise, AWS and Azure environments. Essential Responsibilities and Requirements: Proven "Hands on" experience and technical abilities associated with BAU support activities for CyberArk's Privileged Identity and Privileged Session Management Suites (EPV, CPM, PVWA, PSM, HTML5GW, and DR) Proven experience in extending existing CyberArk technologies/practices (EPV) and providing recommendations to optimise or enhance BAU services offerings. Good knowledge and expertise in PAM processes, procedures and onboarding of accounts into a PAM (ideally CyberArk) solution Required Experience & Qualifications: Familiarity with major operating systems such as Microsoft Windows, UNIX, Linux and applications/Middleware technologies/platforms Familiarity with Active Directory structures and Identity Management policies and processes Familiarity with PAM aspects for major RDBMS such as Microsoft SQL, Oracle, etc. Experience facilitating business process design as it relates to managing identities and access privileges Experience in the Industry acting as a BAU Support Engineer for a PAM (CyberArk) solution Key skills, behaviours: Flexible approach and ability to work co-operatively within a newly created team environment Should be a self-starter and be able to perform quality assurance and control to create technical deliverables that are error free/with minimal non-functional defects. Experience in operationally supporting large, complex technical environment. Methodical and structured in their approach to tasks. Capability to organise and prioritise tasks Strong interpersonal skills to establish/maintain relationships and interact with team members Strong organisation and time management skills Strong analytical and problem solving skills
Apr 29, 2024
Contractor
Duration - 3 months Location - Hybrid with 2 days a week in London Day Rate - £350-£400 per day Inside IR35 iO Associates have partnered with a services provider consultancy on the search for a PAM Consultant to join them on a initial of a 3 months contract basis. The role will be responsible, as part of the CC CyberArk delivery team deploying the CyberArk core PAS solution into a public sector client. Role will involve Cyber core PAS installation, config, testing and account onboarding across Windows and RHEL target applications and Servers, providing technical expertise related to the CyberArk core PAS suite of products within on premise, AWS and Azure environments. Essential Responsibilities and Requirements: Proven "Hands on" experience and technical abilities associated with BAU support activities for CyberArk's Privileged Identity and Privileged Session Management Suites (EPV, CPM, PVWA, PSM, HTML5GW, and DR) Proven experience in extending existing CyberArk technologies/practices (EPV) and providing recommendations to optimise or enhance BAU services offerings. Good knowledge and expertise in PAM processes, procedures and onboarding of accounts into a PAM (ideally CyberArk) solution Required Experience & Qualifications: Familiarity with major operating systems such as Microsoft Windows, UNIX, Linux and applications/Middleware technologies/platforms Familiarity with Active Directory structures and Identity Management policies and processes Familiarity with PAM aspects for major RDBMS such as Microsoft SQL, Oracle, etc. Experience facilitating business process design as it relates to managing identities and access privileges Experience in the Industry acting as a BAU Support Engineer for a PAM (CyberArk) solution Key skills, behaviours: Flexible approach and ability to work co-operatively within a newly created team environment Should be a self-starter and be able to perform quality assurance and control to create technical deliverables that are error free/with minimal non-functional defects. Experience in operationally supporting large, complex technical environment. Methodical and structured in their approach to tasks. Capability to organise and prioritise tasks Strong interpersonal skills to establish/maintain relationships and interact with team members Strong organisation and time management skills Strong analytical and problem solving skills
Department of Work & Pensions
Blackpool, Lancashire
IT Service Manager: Pay up to 36,545p.a. plus 28.9% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. This is an exciting opportunity for an IT Service Manager to join DWP's Fraud & Error Live Support team and be part of a huge government department supporting over 20 million citizens every day. DWP services cover everything from helping children & families right through to supporting relatives of lost loved ones. We help people find jobs, support people financially when they are unable to work due to health conditions, and make ensure everybody has the money they need to live during their retirement years. DWP is the UK's largest government department. We help people into work and make payments worth over 195bn a year, to support millions of daily users. The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. Delivering successful outcomes in this role, the main responsibilities you will have include: You will have line management responsibilities, leading an established team of Service Managers. You will manage end user communication and expectations, providing high quality support for all end users. Plan, schedule and coordinate resources to ensure effective service delivery of business critical systems used by Counter Fraud Compliance & Debt (CFCD). This is the largest business directorate impacting DWP live estate with approximately 9,000 colleagues. Maintain stakeholder relationships and will liaise effectively and courteously with colleagues. You will be expected to work occasional evenings and weekends as required. Work as part of a dynamic team that will give you the opportunity to develop in IT service management whilst having the chance to work towards professional accreditations such as ITIL Managing Professional. What skills, knowledge and experience will you need? Ability to lead and energise teams in order to maximise teamwork, co-operation, productivity and morale. Previous experience of IT Service Management working within a Service Management framework e.g. ITIL. Demonstrable experience of independently supporting and maintaining Digital Products and Services. Ability and experience in delivering continual service improvements. Experience in managing a high workload against competing priorities. Experience in developing Service Management processes to ensure relevant stakeholders requirements are met. Please note - this role requires you to pass a security clearance check. Details. Wages. Perks. You'll join us in our brilliant digital hub in Blackpool. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. In return for your skills, we offer competitive pay of up to 36,545 . You'll be eligible for a brilliant civil service pension with employer contributions of 28.9%. You'll get a generous leave package starting at 24 days, rising to 26 days after one year, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs.
Apr 29, 2024
Full time
IT Service Manager: Pay up to 36,545p.a. plus 28.9% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. This is an exciting opportunity for an IT Service Manager to join DWP's Fraud & Error Live Support team and be part of a huge government department supporting over 20 million citizens every day. DWP services cover everything from helping children & families right through to supporting relatives of lost loved ones. We help people find jobs, support people financially when they are unable to work due to health conditions, and make ensure everybody has the money they need to live during their retirement years. DWP is the UK's largest government department. We help people into work and make payments worth over 195bn a year, to support millions of daily users. The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. Delivering successful outcomes in this role, the main responsibilities you will have include: You will have line management responsibilities, leading an established team of Service Managers. You will manage end user communication and expectations, providing high quality support for all end users. Plan, schedule and coordinate resources to ensure effective service delivery of business critical systems used by Counter Fraud Compliance & Debt (CFCD). This is the largest business directorate impacting DWP live estate with approximately 9,000 colleagues. Maintain stakeholder relationships and will liaise effectively and courteously with colleagues. You will be expected to work occasional evenings and weekends as required. Work as part of a dynamic team that will give you the opportunity to develop in IT service management whilst having the chance to work towards professional accreditations such as ITIL Managing Professional. What skills, knowledge and experience will you need? Ability to lead and energise teams in order to maximise teamwork, co-operation, productivity and morale. Previous experience of IT Service Management working within a Service Management framework e.g. ITIL. Demonstrable experience of independently supporting and maintaining Digital Products and Services. Ability and experience in delivering continual service improvements. Experience in managing a high workload against competing priorities. Experience in developing Service Management processes to ensure relevant stakeholders requirements are met. Please note - this role requires you to pass a security clearance check. Details. Wages. Perks. You'll join us in our brilliant digital hub in Blackpool. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. In return for your skills, we offer competitive pay of up to 36,545 . You'll be eligible for a brilliant civil service pension with employer contributions of 28.9%. You'll get a generous leave package starting at 24 days, rising to 26 days after one year, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs.
IT Systems Engineer, Lymington, £40,000 As the IT Systems Engineer within this innovative manufacturer of cutting-edge technology, you will play a crucial role, working closely with the Head of IT to support, maintain, and upgrade the IT infrastructure. Background & Benefits With over 35 years of experience, the company excels with an extensive product range. They are leaders in their field, and a manufacturer for various industries, with quality and long-term performance a high priority. Alongside a competitive salary and opportunity for career growth and development, the IT Systems Engineer will benefit from 24 days holiday (plus bank holidays), enhanced pension scheme, and discounted gym membership. IT Systems Engineer Responsibilities Install, manage, monitor, and upgrade server and infrastructure. Administer Microsoft Server environments. Support backups and replication, including disaster recovery planning. Maintain accurate IT documentation. Ensure compliance with Cyber Essentials certification. IT Systems Engineer Skills & Experience Required Experience building and administering VMware. Proficiency in Microsoft Windows and Active Directory. Strong knowledge of TCP/IP networking. Software application installations, upgrades, and project support experience. Preferred: 3+ years of relevant experience, ideally within a manufacturing environment. Interested? To be considered for this IT Systems Engineer opportunity, please submit your CV by applicating directly to this advert or reach out directly to Josh at Rubicon . Our team at Rubicon reviews every application. Please ensure your CV is submitted in Microsoft Word . If sent as a PDF, it will cause delays. INDOFFLV
Apr 29, 2024
Full time
IT Systems Engineer, Lymington, £40,000 As the IT Systems Engineer within this innovative manufacturer of cutting-edge technology, you will play a crucial role, working closely with the Head of IT to support, maintain, and upgrade the IT infrastructure. Background & Benefits With over 35 years of experience, the company excels with an extensive product range. They are leaders in their field, and a manufacturer for various industries, with quality and long-term performance a high priority. Alongside a competitive salary and opportunity for career growth and development, the IT Systems Engineer will benefit from 24 days holiday (plus bank holidays), enhanced pension scheme, and discounted gym membership. IT Systems Engineer Responsibilities Install, manage, monitor, and upgrade server and infrastructure. Administer Microsoft Server environments. Support backups and replication, including disaster recovery planning. Maintain accurate IT documentation. Ensure compliance with Cyber Essentials certification. IT Systems Engineer Skills & Experience Required Experience building and administering VMware. Proficiency in Microsoft Windows and Active Directory. Strong knowledge of TCP/IP networking. Software application installations, upgrades, and project support experience. Preferred: 3+ years of relevant experience, ideally within a manufacturing environment. Interested? To be considered for this IT Systems Engineer opportunity, please submit your CV by applicating directly to this advert or reach out directly to Josh at Rubicon . Our team at Rubicon reviews every application. Please ensure your CV is submitted in Microsoft Word . If sent as a PDF, it will cause delays. INDOFFLV
Job Description IT Technician/Near Stalham Technique Recruitment Solutions are proud to be working alongside a bespoke manufacturer that specialises in marine glazing and works with some of the world s most prestigious yacht designers and boat builders. Our customer employs more than 170 people at its 12-acre Norfolk site near Stalham and have a new opportunity for an IT Technician to join their team Job summary The IT Technician is responsible for providing technical support for a full range of business technologies, including computer systems (hardware and software), network infrastructure, telecommunications circuits, mobile devices, telephone systems, audio-visual equipment, and printers. They must be able to independently assess a reported problem or failure using diagnostic methods and tools, determine the probable cause and take appropriate action to resolve the problem in a timely manner. Often collaborating with other resources (both internal and external), the IT Technician must understand system interdependencies and avoid unintentional interruption of services during troubleshooting and problem resolution. The IT Technician reports to the IT ServiceDesk Coordinator. What will make you special? 1. You are a great communicator and are passionate about connecting people to solve problems. When there is an issue on a project, you actively reach out to learn more. 2. You lead with core values and positive energy. Every day will be a new challenge you strive to assume the best intentions from your fellow team members and take satisfaction in making their jobs easier! 3. You are a student of Lippert! You are always learning more about how the various parts of our business operate and enjoy building relationships across the company. Task description First level support for all IT related issues on the specific plant (i.e. hardware, software, network). Act as intermediary between the end-user and the corporate support specialists or external suppliers for problem resolution and basic services activation (i.e. creation/activation of new AD users, user profile changes, password reset, MFA reset, user deactivation, VPN activation etc.). In charge of basic software installation and configuration along with corporate security tools deployment. Building IT Hardware including desktop and laptops to the corporate standard. Responsible for network configuration for PCs and peripherals. Support for conference calls and set up multimedia rooms in case needed. Collaborate with the purchasing department for the procurement of IT materials (i.e. laptops, accessories, mobile phones, printers, PDAs, telephones). First level interface with the external providers and specialized software/hardware manufacturers for activities related to procurement, installation, support, maintenance. Maintain full ownership of service tickets through its lifecycle and Incident Management process. Ensuring all elements of the process, including Major Incident Management are implemented and operationally managed. Ensures accurate logging incidents, service requests, access requests and changes. o That for every call and/or reported event a service ticket is created in both a timely and accurate manner. This one call/one ticket method provides effective tracking of all incidents and service requests. In cases where a single incident has affected multiple users, this method of creating a ticket for each reported instance and attaching it to a parent ticket will allow for impact analysis on the outage. Ensures updates to the Knowledge Base (KB) with all troubleshooting performed and, if applicable, the resolution is made. Utilizes the KB and other support documentation to identify, isolate, diagnose and resolve end users' technical problems and provide information and status as requested. Completes initial diagnosis and progress all issues in a timely fashion in order to minimize the production outages, resolving the incidents wherever possible. Escalates tickets to the appropriate Specialists if required and manage the progress of these through to the closure. Work in strict collaboration with the IT corporate engineers to conduct incident activity and resolve incidents. Any other tasks or projects assigned by the IT Operations / InfoSec team. Provide occasional out of hours support. Person specification Education / Qualifications Functional: Proven experience of handling Service Desk activities in a busy fast paced Service Desk environment. Good understanding of the Service Operation space, covering Service Desk, Incident Management, Problem Management and Knowledge Management. Understands and has a strong appreciation the 'frontline' role service desk operations have on shaping the overall relationship between IT and business. Passionate about customer service and ability to handle challenging customer conversations. Ability to work under pressure. Good knowledge of server operating systems with particular focus on Windows Server / Active Directory. Good knowledge of desktop operating systems (Windows) and associated hardware and software (MS Office, MS Project, Visio) necessary to install and support users from an operational perspective. Knowledge of mainstream mobile device platforms (IOS, Android, Windows Phone). Leads auditing of IT stock and asset management of site. Technical: Microsoft Windows Server. Strong knowledge of Windows 7/10/11 operating systems. Active Directory (Administration). Multi-factor authentication technology. Basic knowledge of Hypervisor (i.e. VMWare/Hyper V). End-User Devices (Desktop / Laptop / Mobile Phone / Desk Phones). Printer management. Knowledge of Microsoft Office 365 suite. Understanding of Networking technologies and concepts. Use of System s monitoring tools. Hardware setup and troubleshooting. Computer parts replacement/upgrade. Good knowledge of Voice Telephony. Other: Strong interpersonal skills, able to communicate across a broad spectrum of users. Excellent oral, written and presentation communication skills
Apr 29, 2024
Full time
Job Description IT Technician/Near Stalham Technique Recruitment Solutions are proud to be working alongside a bespoke manufacturer that specialises in marine glazing and works with some of the world s most prestigious yacht designers and boat builders. Our customer employs more than 170 people at its 12-acre Norfolk site near Stalham and have a new opportunity for an IT Technician to join their team Job summary The IT Technician is responsible for providing technical support for a full range of business technologies, including computer systems (hardware and software), network infrastructure, telecommunications circuits, mobile devices, telephone systems, audio-visual equipment, and printers. They must be able to independently assess a reported problem or failure using diagnostic methods and tools, determine the probable cause and take appropriate action to resolve the problem in a timely manner. Often collaborating with other resources (both internal and external), the IT Technician must understand system interdependencies and avoid unintentional interruption of services during troubleshooting and problem resolution. The IT Technician reports to the IT ServiceDesk Coordinator. What will make you special? 1. You are a great communicator and are passionate about connecting people to solve problems. When there is an issue on a project, you actively reach out to learn more. 2. You lead with core values and positive energy. Every day will be a new challenge you strive to assume the best intentions from your fellow team members and take satisfaction in making their jobs easier! 3. You are a student of Lippert! You are always learning more about how the various parts of our business operate and enjoy building relationships across the company. Task description First level support for all IT related issues on the specific plant (i.e. hardware, software, network). Act as intermediary between the end-user and the corporate support specialists or external suppliers for problem resolution and basic services activation (i.e. creation/activation of new AD users, user profile changes, password reset, MFA reset, user deactivation, VPN activation etc.). In charge of basic software installation and configuration along with corporate security tools deployment. Building IT Hardware including desktop and laptops to the corporate standard. Responsible for network configuration for PCs and peripherals. Support for conference calls and set up multimedia rooms in case needed. Collaborate with the purchasing department for the procurement of IT materials (i.e. laptops, accessories, mobile phones, printers, PDAs, telephones). First level interface with the external providers and specialized software/hardware manufacturers for activities related to procurement, installation, support, maintenance. Maintain full ownership of service tickets through its lifecycle and Incident Management process. Ensuring all elements of the process, including Major Incident Management are implemented and operationally managed. Ensures accurate logging incidents, service requests, access requests and changes. o That for every call and/or reported event a service ticket is created in both a timely and accurate manner. This one call/one ticket method provides effective tracking of all incidents and service requests. In cases where a single incident has affected multiple users, this method of creating a ticket for each reported instance and attaching it to a parent ticket will allow for impact analysis on the outage. Ensures updates to the Knowledge Base (KB) with all troubleshooting performed and, if applicable, the resolution is made. Utilizes the KB and other support documentation to identify, isolate, diagnose and resolve end users' technical problems and provide information and status as requested. Completes initial diagnosis and progress all issues in a timely fashion in order to minimize the production outages, resolving the incidents wherever possible. Escalates tickets to the appropriate Specialists if required and manage the progress of these through to the closure. Work in strict collaboration with the IT corporate engineers to conduct incident activity and resolve incidents. Any other tasks or projects assigned by the IT Operations / InfoSec team. Provide occasional out of hours support. Person specification Education / Qualifications Functional: Proven experience of handling Service Desk activities in a busy fast paced Service Desk environment. Good understanding of the Service Operation space, covering Service Desk, Incident Management, Problem Management and Knowledge Management. Understands and has a strong appreciation the 'frontline' role service desk operations have on shaping the overall relationship between IT and business. Passionate about customer service and ability to handle challenging customer conversations. Ability to work under pressure. Good knowledge of server operating systems with particular focus on Windows Server / Active Directory. Good knowledge of desktop operating systems (Windows) and associated hardware and software (MS Office, MS Project, Visio) necessary to install and support users from an operational perspective. Knowledge of mainstream mobile device platforms (IOS, Android, Windows Phone). Leads auditing of IT stock and asset management of site. Technical: Microsoft Windows Server. Strong knowledge of Windows 7/10/11 operating systems. Active Directory (Administration). Multi-factor authentication technology. Basic knowledge of Hypervisor (i.e. VMWare/Hyper V). End-User Devices (Desktop / Laptop / Mobile Phone / Desk Phones). Printer management. Knowledge of Microsoft Office 365 suite. Understanding of Networking technologies and concepts. Use of System s monitoring tools. Hardware setup and troubleshooting. Computer parts replacement/upgrade. Good knowledge of Voice Telephony. Other: Strong interpersonal skills, able to communicate across a broad spectrum of users. Excellent oral, written and presentation communication skills
Company Description We foster diverse perspectives and embrace innovation to help our clients navigate the uncertainty of capital markets. Through high-quality research and diversified investment services, we serve institutions, individuals, and private wealth clients in major markets worldwide. Our ambition is simple: to be our clients' most valued asset-management partner. Job Description Summary We seek a London-based End User Technology Analyst to join our EMEA End User Technology Team in Global Technology & Operations (GTO). Role Description The End User Technology Analyst is a key role for our firm providing the delivery and support of end user and workspace technology to our staff across EMEA offices. The successful candidate will be expected to build strong relationships with the business staff and management, acting as a trusted advisor for technology solutions as well as providing ongoing training to increase awareness and adoption of technology. This is a client-facing role which will have daily interaction with business and technology staff, including executive management. Key job responsibilities include, but are not limited to Act as a partner, trusted advisor and relationship manager for our business users, serving as the face of enterprise technology. This is business unit and/or location aligned and partners with the global technology management. Partner with product management, engineering?teams, and business aligned technology teams, providing feedback on products and services and engaging when new solutions are requested. Manage customer expectations and client experience in relation to consumption of enterprise technology by levering quantitative metrics, soliciting and analyzing client feedback, with the goal of providing superior service across our technology product offerings. End-user technology subject matter expert, understanding the product portfolio and how to support them. Ownership of all incident tickets and service requests for the business and/or location the candidate is aligned too. This includes the logging, review and escalation of incident tickets and problems, updating of knowledge articles, and facilitation across technology teams. Drive product training and adoption efforts; conduct end-user training, new hire training, host Tech Bar. Overall owner of?the new hire experience (setup, applications, on-boarding, training, etc.). Leads planning and buildouts of workplace technology for new offices, as well as regular move, add and change activities. Owns hardware procurement, disposal and asset management, including the regional equipment loaner programs. What makes this role unique or interesting? The successful candidate will be business-aligned and will have the opportunity to interact with all aspects of the business and technology. They will gain a thorough understanding of how technology impacts our business and contribute to the products and services that improve the business experience. The technology organization is highly collaborative and end user technologists are empowered and encouraged to be involved in discussions with engineers and application owners to work together on technology solutions. Qualifications, Experience, Education Bachelor's degree preferred. 5 years related experience is preferred.? Proven track record of supporting demanding and high energy users. Skills Strong interpersonal and communication skills. Strong business and technical writing skills. Demonstration of strong verbal and written communications skills in a corporate environment. Strong presence and presentation skills. Strong executive presence and high energy. Special Knowledge Strong understanding of IT Service Management practices, experience in using ITSM programs and the use of ServiceNow. Excellent troubleshooting, technical & creative problem-solving and analytical ability. Knowledge of Windows capabilities e.g. folder redirection, roaming profiles, distributed file system (DFS), permissions and shares. Strong knowledge of Windows 10 and 11 operating systems. Strong knowledge of Apple and Android mobile devices. Knowledge of Microsoft Active Directory and Active Roles interface. Knowledge of Cisco desktop phones and features. Salary £55,000 - £65,000 including bonus and benefits Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Apr 29, 2024
Full time
Company Description We foster diverse perspectives and embrace innovation to help our clients navigate the uncertainty of capital markets. Through high-quality research and diversified investment services, we serve institutions, individuals, and private wealth clients in major markets worldwide. Our ambition is simple: to be our clients' most valued asset-management partner. Job Description Summary We seek a London-based End User Technology Analyst to join our EMEA End User Technology Team in Global Technology & Operations (GTO). Role Description The End User Technology Analyst is a key role for our firm providing the delivery and support of end user and workspace technology to our staff across EMEA offices. The successful candidate will be expected to build strong relationships with the business staff and management, acting as a trusted advisor for technology solutions as well as providing ongoing training to increase awareness and adoption of technology. This is a client-facing role which will have daily interaction with business and technology staff, including executive management. Key job responsibilities include, but are not limited to Act as a partner, trusted advisor and relationship manager for our business users, serving as the face of enterprise technology. This is business unit and/or location aligned and partners with the global technology management. Partner with product management, engineering?teams, and business aligned technology teams, providing feedback on products and services and engaging when new solutions are requested. Manage customer expectations and client experience in relation to consumption of enterprise technology by levering quantitative metrics, soliciting and analyzing client feedback, with the goal of providing superior service across our technology product offerings. End-user technology subject matter expert, understanding the product portfolio and how to support them. Ownership of all incident tickets and service requests for the business and/or location the candidate is aligned too. This includes the logging, review and escalation of incident tickets and problems, updating of knowledge articles, and facilitation across technology teams. Drive product training and adoption efforts; conduct end-user training, new hire training, host Tech Bar. Overall owner of?the new hire experience (setup, applications, on-boarding, training, etc.). Leads planning and buildouts of workplace technology for new offices, as well as regular move, add and change activities. Owns hardware procurement, disposal and asset management, including the regional equipment loaner programs. What makes this role unique or interesting? The successful candidate will be business-aligned and will have the opportunity to interact with all aspects of the business and technology. They will gain a thorough understanding of how technology impacts our business and contribute to the products and services that improve the business experience. The technology organization is highly collaborative and end user technologists are empowered and encouraged to be involved in discussions with engineers and application owners to work together on technology solutions. Qualifications, Experience, Education Bachelor's degree preferred. 5 years related experience is preferred.? Proven track record of supporting demanding and high energy users. Skills Strong interpersonal and communication skills. Strong business and technical writing skills. Demonstration of strong verbal and written communications skills in a corporate environment. Strong presence and presentation skills. Strong executive presence and high energy. Special Knowledge Strong understanding of IT Service Management practices, experience in using ITSM programs and the use of ServiceNow. Excellent troubleshooting, technical & creative problem-solving and analytical ability. Knowledge of Windows capabilities e.g. folder redirection, roaming profiles, distributed file system (DFS), permissions and shares. Strong knowledge of Windows 10 and 11 operating systems. Strong knowledge of Apple and Android mobile devices. Knowledge of Microsoft Active Directory and Active Roles interface. Knowledge of Cisco desktop phones and features. Salary £55,000 - £65,000 including bonus and benefits Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
C/C++ Software Engineer (Obtain SC Clearance)Blandford, Dorset (Full time, in office) £45000 - £65000+ Excellent Benefits Please note you must be eligible for SC Clearance to apply for this role (5 years resident in UK, with no trips outside the UK of 30 days or more during this period). Your new company This leading technology-focussed business are looking to bolster their engineering team with an experienced C/C++ Software Engineer. You will be working Monday-Friday in their head office location in the heart of Dorset. The company are open to looking at mid-level or senior applicants given the exciting growth plans in store, you'll obtain SC Clearance in this position which is highly desirable in the market. Your new role You'll join an owner operated business that's been established for decades and has a strong reputation locally with good staff retention rates. It's a rapidly changing environment and they champion Agile, so it's important you are flexible and appreciate the nature of a business at the cutting edge of security technology. You'll be working to deliver a new suite of highly scalable products and a lot of the requirements are greenfield. The company control the systems they build, meaning developers can be intrinsic with the user and understand their journey to build a better product. You will be working on enterprise level projects but may have concurrent deliveries the team is tasked with. Fortunately, the company develop everything in house, so quality is not compromised. You will be expected to bring new ideas to the table in whatever guise you join, but at a Senior level mentoring and leadership opportunities are also available. It's an internally creative team that champion collaboration. They want constant suggestions of how to re-engineer things, not just work from a brief. What you'll need to succeed The secure nature of the project work will require you to become SC Cleared to be successful in this process. The company will take you through this, so do not be concerned, but you must be a British National, resident in the UK for the last 5 years. You must have strong core programming skills using C/C++ in a Linux environment (4-5+ years) and will have exposure to the entire SDLC. Also desirable: * Good understanding of software architectures and design principles. * Understanding of software test strategies * Experience with SMP & multi-threaded applications development * Experience with packet access frameworks such as DPDK * Experience with Scripting languages such as Python, Bash and Perl * Experience with GIT SCM, Jenkins, JIRA * Relevant engineering or computer science degree * Agile/Scrum What you'll get in return You'll work for a technology focused company building innovative products. There's an excellent rewards scheme in place including private healthcare, 33 days holiday, generous pension scheme and long term sick cover. There is parking on site and they have progression plans that are revisited with staff regularly. What you need to do now To find out more and to be considered for this position please apply directly, or contact Max Wilcock, Business Director. At Hays Technology, we are shaping the future of recruitment. The rapid adoption of cloud, which is making customer interfaces more engaging and creating a seamless engagement with businesses, means that from the foundation of your organisation up, software developers are critical to success. As the competition for talent grows, we're ready and waiting to help developers really make an impact on organisations, so talk to us today. We are Hays Technology. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Apr 29, 2024
Full time
C/C++ Software Engineer (Obtain SC Clearance)Blandford, Dorset (Full time, in office) £45000 - £65000+ Excellent Benefits Please note you must be eligible for SC Clearance to apply for this role (5 years resident in UK, with no trips outside the UK of 30 days or more during this period). Your new company This leading technology-focussed business are looking to bolster their engineering team with an experienced C/C++ Software Engineer. You will be working Monday-Friday in their head office location in the heart of Dorset. The company are open to looking at mid-level or senior applicants given the exciting growth plans in store, you'll obtain SC Clearance in this position which is highly desirable in the market. Your new role You'll join an owner operated business that's been established for decades and has a strong reputation locally with good staff retention rates. It's a rapidly changing environment and they champion Agile, so it's important you are flexible and appreciate the nature of a business at the cutting edge of security technology. You'll be working to deliver a new suite of highly scalable products and a lot of the requirements are greenfield. The company control the systems they build, meaning developers can be intrinsic with the user and understand their journey to build a better product. You will be working on enterprise level projects but may have concurrent deliveries the team is tasked with. Fortunately, the company develop everything in house, so quality is not compromised. You will be expected to bring new ideas to the table in whatever guise you join, but at a Senior level mentoring and leadership opportunities are also available. It's an internally creative team that champion collaboration. They want constant suggestions of how to re-engineer things, not just work from a brief. What you'll need to succeed The secure nature of the project work will require you to become SC Cleared to be successful in this process. The company will take you through this, so do not be concerned, but you must be a British National, resident in the UK for the last 5 years. You must have strong core programming skills using C/C++ in a Linux environment (4-5+ years) and will have exposure to the entire SDLC. Also desirable: * Good understanding of software architectures and design principles. * Understanding of software test strategies * Experience with SMP & multi-threaded applications development * Experience with packet access frameworks such as DPDK * Experience with Scripting languages such as Python, Bash and Perl * Experience with GIT SCM, Jenkins, JIRA * Relevant engineering or computer science degree * Agile/Scrum What you'll get in return You'll work for a technology focused company building innovative products. There's an excellent rewards scheme in place including private healthcare, 33 days holiday, generous pension scheme and long term sick cover. There is parking on site and they have progression plans that are revisited with staff regularly. What you need to do now To find out more and to be considered for this position please apply directly, or contact Max Wilcock, Business Director. At Hays Technology, we are shaping the future of recruitment. The rapid adoption of cloud, which is making customer interfaces more engaging and creating a seamless engagement with businesses, means that from the foundation of your organisation up, software developers are critical to success. As the competition for talent grows, we're ready and waiting to help developers really make an impact on organisations, so talk to us today. We are Hays Technology. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Education Requirements - Graduate Calibre Industry - Software House Qualifications - Any Industry related would be useful but not essential Work Hours - 9-5.30 Salary - 38,000 - 45,000 Benefits - Shares / Bonus / Pension / Secure Comp / Broad Role This role sits within a well-established computer software company, specialising in the development and supply of a range of software platforms to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a 30+ year history of ethical business practices and consistent profitability. The company became an employee owned organisation some years ago to develop a true sense of collaboration and ensure everyone in the business pulls in the same direction. The controlling majority shareholder of the business is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities. The Company offers very good working conditions and competitive salaries, plus benefits including an excellent pension scheme and share option scheme. The steady growth of the company coupled with a member of business retiring has led to a requirement for an experienced Technical Systems Administrator within the Internal Infrastructure and Security Team. You will be working in a busy department where their skills and knowledge will be in constant demand by all areas of the business. The work will be varied, fast paced and constant - taking in all aspects of our Internal Infrastructure. You will be expected to become an expert in various products and to provide support for all internal software, hardware and network issues. After a period of training, we will expect the successful candidate to continue their growth and contribute to their distributed Managed Service environments. Roles & Responsibilities: Provide a Technical Response to all internal users related to Server and Network operations. Commission and deploy new Server and Network hardware. Understand and maintain the software we use in the provision of services such as Email, Proxy / Web Services and security. To provide assistance with routine maintenance processes such as Patching, Software Versions and Anti-Virus updates. Use an Internal Call Management system to manage workload and provide responses to end users. Provide a Technical Response service for other departments for queries related to the Managed Service and its operation. Responsibility for the completion of Managed Service scheduled tasks defined within the Service Level Agreements. Provide 3rd Line assistance to the Client Services and Service Delivery Teams for high priority issues. To provide services, outside of core working hours, to ensure the continued operation of the Internal Infrastructure and Managed Service operations. Over the course of a typical year we would expect the average to be less than 4 hours per month. Required Skills & Experince Significant experience designing and configuring networks, including VLANs, routing, switch configuration and working with network suppliers of MPLS and similar networks Good experience of setting up and managing modern Hyper-V clusters, including Switch Embedded Teaming and virtual networking Experience of Office365 cloud configuration and management Experience with Microsoft Azure configuration and management Experience managing Microsoft Active Directory users, groups and computers Experience trouble-shooting network issues Experience with backup processes Ability to work out of hours when necessary Live within a 40 minute radius of the base office Desired Skills / Experience: Experience of Powershell scripting Experience creating network diagrams and other IT documentation An Understanding of ISO27001 Security Standards and operational guidelines Experience setting up and trouble-shooting Group Policy Experience of VMware vSphere management Veeam Backup and Replication Microsoft Sharepoint implementation and management Experience of using ticketing systems SAN and NAS maintenance Juniper and Extreme Networks configuration experience The role is applicable only for a person who is looking for a long-term career development opportunity. The company ethic is to develop the capability and potential of its employees. As we always look to promote from within, there will be opportunities to assume additional roles and responsibilities to develop the role into a significant position with the company
Apr 29, 2024
Full time
Education Requirements - Graduate Calibre Industry - Software House Qualifications - Any Industry related would be useful but not essential Work Hours - 9-5.30 Salary - 38,000 - 45,000 Benefits - Shares / Bonus / Pension / Secure Comp / Broad Role This role sits within a well-established computer software company, specialising in the development and supply of a range of software platforms to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a 30+ year history of ethical business practices and consistent profitability. The company became an employee owned organisation some years ago to develop a true sense of collaboration and ensure everyone in the business pulls in the same direction. The controlling majority shareholder of the business is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities. The Company offers very good working conditions and competitive salaries, plus benefits including an excellent pension scheme and share option scheme. The steady growth of the company coupled with a member of business retiring has led to a requirement for an experienced Technical Systems Administrator within the Internal Infrastructure and Security Team. You will be working in a busy department where their skills and knowledge will be in constant demand by all areas of the business. The work will be varied, fast paced and constant - taking in all aspects of our Internal Infrastructure. You will be expected to become an expert in various products and to provide support for all internal software, hardware and network issues. After a period of training, we will expect the successful candidate to continue their growth and contribute to their distributed Managed Service environments. Roles & Responsibilities: Provide a Technical Response to all internal users related to Server and Network operations. Commission and deploy new Server and Network hardware. Understand and maintain the software we use in the provision of services such as Email, Proxy / Web Services and security. To provide assistance with routine maintenance processes such as Patching, Software Versions and Anti-Virus updates. Use an Internal Call Management system to manage workload and provide responses to end users. Provide a Technical Response service for other departments for queries related to the Managed Service and its operation. Responsibility for the completion of Managed Service scheduled tasks defined within the Service Level Agreements. Provide 3rd Line assistance to the Client Services and Service Delivery Teams for high priority issues. To provide services, outside of core working hours, to ensure the continued operation of the Internal Infrastructure and Managed Service operations. Over the course of a typical year we would expect the average to be less than 4 hours per month. Required Skills & Experince Significant experience designing and configuring networks, including VLANs, routing, switch configuration and working with network suppliers of MPLS and similar networks Good experience of setting up and managing modern Hyper-V clusters, including Switch Embedded Teaming and virtual networking Experience of Office365 cloud configuration and management Experience with Microsoft Azure configuration and management Experience managing Microsoft Active Directory users, groups and computers Experience trouble-shooting network issues Experience with backup processes Ability to work out of hours when necessary Live within a 40 minute radius of the base office Desired Skills / Experience: Experience of Powershell scripting Experience creating network diagrams and other IT documentation An Understanding of ISO27001 Security Standards and operational guidelines Experience setting up and trouble-shooting Group Policy Experience of VMware vSphere management Veeam Backup and Replication Microsoft Sharepoint implementation and management Experience of using ticketing systems SAN and NAS maintenance Juniper and Extreme Networks configuration experience The role is applicable only for a person who is looking for a long-term career development opportunity. The company ethic is to develop the capability and potential of its employees. As we always look to promote from within, there will be opportunities to assume additional roles and responsibilities to develop the role into a significant position with the company
Colt DCS provides true service and operational excellence in the sustainable design build delivery and operational management of hyperscale data centres across Europe and APAC We provide data centre solutions to hyperscale and large enterprise customers across 17 state of the art carrier neutral data centres spanning 7 cities. Our hyperscale and colocation solutions allow our customers freedom to plan effectively for the growth of their business knowing that their data centre strategy is ready for the demands of tomorrow We have over 25 years of experience in the industry delivering on our vision of being the most trusted and customer centric data centre operator in the market We put environmental awareness at the heart of everything we do because we know its the right thing to do for our planet Thats why were taking the ownership to reduce our environmental impact globally and make sustainability a key strategic driver. As part of our sustainability journey Colt DCS has set comprehensive near and long term Science Based Targets to cut our emissions in line with the SBT is latest Net Zero Standard. Role Purpose Working within the Customer Order Management Team (ISEs/Sales Support) to own and manage transactional orders from Opportunity Creation to Booking. Supports Sales organisation in specific tasks described i.e sourcing contract information, working with internal and external customers to ensure the correct information is gained. Key accountabilities Responsible for managing Internal Connectivity (Cross Connect) Orders form parent company through Opportunity, Quote and Order - ensuring all relevant data is captured and provided to the implementation Team Managing monthly power usage and Value Added Services orders through Opportunity, Quote and Order Managing Remote Hands in arrears orders on a Quarterly basis or when requested Offering support on any contract-related investigation- working internally with Legal, Procurement, Sales teams etc. as required Managing small transactional orders Attend periodic sales training where applicable Understand requirements of existing and prospective clients. The successful candidate will be part of building a high performing front end of our business, to complement the excellent product and service. Relationships and key contacts Reporting to the Customer and Sales support Director and working closely with the other Inside Sales Executives internal stakeholders - Sales, Commercial, Finance, Billing, Delivery, Operations, Legal, Procurement, Solution Architects, Service Management, Service Desk. Role specific requirements Skills & Experience Essential Some experience in a sales role, managing order processes and CRM systems. Experience of working under pressure and delivering against tight deadlines, even within a challenging of fluctuating internal environment - proven tenacity to succeed. Demonstrable experience working in a team environment. Desirable Knowledge of sales life cycle and opportunity management an advantage Some knowledge of the Data Centre and/or related industries. Qualifications (optional, if required) Degree level or equivalent is desirable Fluent in English as well as one other European language will be beneficial - both written and spoken An organised person with their own initiative, problem solving mentality and a creative thinking approach with proven examples would be essential. Excellent forward planning and organisation skills, with the ability to prioritise those items with maximum positive impact on Colt's business and customers What we offer: Colt DCS is a growing business that is investing in its people Our people are defined by their ability to make things happen and deliver on their promises We offer skill development learning pathways and accreditation to help our people perform at their best regardless of role and location. In addition to offering competitive salaries and incentive plans a range of benefits and local rewards packages are offered to staff Colt DCS recognises the importance of a work life balance. Some benefit examples are Pension and insurance options Access to a virtual business school for ongoing learning Business mentoring Discounts with local hospitality and retail providers Flexible working and relaxed dress code Two days annually to spend on volunteering opportunities Job Segment: Data Center, Front End, Procurement, CRM, Technology, Operations
Apr 29, 2024
Full time
Colt DCS provides true service and operational excellence in the sustainable design build delivery and operational management of hyperscale data centres across Europe and APAC We provide data centre solutions to hyperscale and large enterprise customers across 17 state of the art carrier neutral data centres spanning 7 cities. Our hyperscale and colocation solutions allow our customers freedom to plan effectively for the growth of their business knowing that their data centre strategy is ready for the demands of tomorrow We have over 25 years of experience in the industry delivering on our vision of being the most trusted and customer centric data centre operator in the market We put environmental awareness at the heart of everything we do because we know its the right thing to do for our planet Thats why were taking the ownership to reduce our environmental impact globally and make sustainability a key strategic driver. As part of our sustainability journey Colt DCS has set comprehensive near and long term Science Based Targets to cut our emissions in line with the SBT is latest Net Zero Standard. Role Purpose Working within the Customer Order Management Team (ISEs/Sales Support) to own and manage transactional orders from Opportunity Creation to Booking. Supports Sales organisation in specific tasks described i.e sourcing contract information, working with internal and external customers to ensure the correct information is gained. Key accountabilities Responsible for managing Internal Connectivity (Cross Connect) Orders form parent company through Opportunity, Quote and Order - ensuring all relevant data is captured and provided to the implementation Team Managing monthly power usage and Value Added Services orders through Opportunity, Quote and Order Managing Remote Hands in arrears orders on a Quarterly basis or when requested Offering support on any contract-related investigation- working internally with Legal, Procurement, Sales teams etc. as required Managing small transactional orders Attend periodic sales training where applicable Understand requirements of existing and prospective clients. The successful candidate will be part of building a high performing front end of our business, to complement the excellent product and service. Relationships and key contacts Reporting to the Customer and Sales support Director and working closely with the other Inside Sales Executives internal stakeholders - Sales, Commercial, Finance, Billing, Delivery, Operations, Legal, Procurement, Solution Architects, Service Management, Service Desk. Role specific requirements Skills & Experience Essential Some experience in a sales role, managing order processes and CRM systems. Experience of working under pressure and delivering against tight deadlines, even within a challenging of fluctuating internal environment - proven tenacity to succeed. Demonstrable experience working in a team environment. Desirable Knowledge of sales life cycle and opportunity management an advantage Some knowledge of the Data Centre and/or related industries. Qualifications (optional, if required) Degree level or equivalent is desirable Fluent in English as well as one other European language will be beneficial - both written and spoken An organised person with their own initiative, problem solving mentality and a creative thinking approach with proven examples would be essential. Excellent forward planning and organisation skills, with the ability to prioritise those items with maximum positive impact on Colt's business and customers What we offer: Colt DCS is a growing business that is investing in its people Our people are defined by their ability to make things happen and deliver on their promises We offer skill development learning pathways and accreditation to help our people perform at their best regardless of role and location. In addition to offering competitive salaries and incentive plans a range of benefits and local rewards packages are offered to staff Colt DCS recognises the importance of a work life balance. Some benefit examples are Pension and insurance options Access to a virtual business school for ongoing learning Business mentoring Discounts with local hospitality and retail providers Flexible working and relaxed dress code Two days annually to spend on volunteering opportunities Job Segment: Data Center, Front End, Procurement, CRM, Technology, Operations
Director, Digital Lead Gen & Prospect Acquisition page is loaded Director, Digital Lead Gen & Prospect Acquisition Apply locations United Kingdom - London United Kingdom - Virtual time type Full time posted on Posted 9 Days Ago job requisition id J-66077 Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. We're looking to add an acquisition marketing leader to our Global Performance Marketing team. If you're passionate about travel, making connections, working with others, and providing a world-class experience for our customers, you might be perfect for our team. This role sits within the larger American Express Global Business Travel (Amex GBT) Global Marketing Team. We pride ourselves on authentic leadership, serving our customers around the world and delivering excellence in everything we do. We are on a transformation journey with customer centricity at the heart, leveraging data, technology, and creative excellence to deliver an outstanding connection with clients of all sizes. The Director will be responsible for driving the growth of our customer base through strategic lead generation and prospect acquisition initiatives. This critical leadership role requires a deep understanding of B2B marketing strategies, a proven track record of successful lead generation campaigns, and the ability to lead a high-performing team. You will collaborate closely with cross-functional teams to develop and oversee execution of comprehensive lead generation campaigns that align with the company's overall growth objectives within the SME space. What You'll Do: 1.Lead Generation Strategy: Develop and oversee execution of a comprehensive lead generation strategy that includes identifying target audiences, leveraging buyer personas, and defining/optimizing lead acquisition channels, including Paid Media, Paid Content, and Account-Based Marketing (ABM) efforts. 2.Team Leadership: Manage and lead a team of marketing professionals, including channel managers, campaign managers, and data analysts, fostering a high-performance culture and ensuring the team's targets are met. 3.Prospect Acquisition & Nurture: Identify and establish channels and programs to nurture high-quality prospects through the pipeline. Evaluate and manage relationships with third-party vendors and agencies when necessary. 4.Data Analysis: Utilize data-driven insights to continuously refine lead generation strategies, monitor performance metrics, and optimize conversion rates. 5.Content and Campaign Development: Oversee the development of engaging content and marketing campaigns to attract, nurture, and convert leads through various marketing channels, including digital, social, email, and events. 6.Technology and Tools: Partner with Marketing Operations team to evaluate, implement & utilize the martech stack and automation systems to streamline lead generation processes and enhance efficiency. 7.Budget Management: Develop and manage the budget for lead generation and prospect acquisition activities, ensuring efficient allocation of resources and ROI measurement. 8.Cross-functional Collaboration: Collaborate closely with sales, product, brand, and other departments to align lead generation efforts with the company's brand strategy, sales goals, and product roadmap. 9.Market Research: Stay informed on industry trends, competitive landscapes, and emerging technologies to adapt lead generation strategies accordingly. What We're Looking For: •Bachelor's degree in marketing, business, or a related field (Master's degree preferred). •Proven experience in a leadership role in B2B lead generation & prospect acquisition. •Strong understanding of marketing automation tools, CRM systems, and analytics. •Exceptional strategic thinking and problem-solving skills. •Excellent communication, negotiation, and relationship-building abilities. •Proficiency in data analysis and performance measurement. •Ability to lead, mentor, and inspire a team. •Experience in budget management and resource allocation. •Results-driven mindset with a focus on achieving and exceeding targets. Location United Kingdom - London The Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers. We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement . What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Apr 29, 2024
Full time
Director, Digital Lead Gen & Prospect Acquisition page is loaded Director, Digital Lead Gen & Prospect Acquisition Apply locations United Kingdom - London United Kingdom - Virtual time type Full time posted on Posted 9 Days Ago job requisition id J-66077 Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. We're looking to add an acquisition marketing leader to our Global Performance Marketing team. If you're passionate about travel, making connections, working with others, and providing a world-class experience for our customers, you might be perfect for our team. This role sits within the larger American Express Global Business Travel (Amex GBT) Global Marketing Team. We pride ourselves on authentic leadership, serving our customers around the world and delivering excellence in everything we do. We are on a transformation journey with customer centricity at the heart, leveraging data, technology, and creative excellence to deliver an outstanding connection with clients of all sizes. The Director will be responsible for driving the growth of our customer base through strategic lead generation and prospect acquisition initiatives. This critical leadership role requires a deep understanding of B2B marketing strategies, a proven track record of successful lead generation campaigns, and the ability to lead a high-performing team. You will collaborate closely with cross-functional teams to develop and oversee execution of comprehensive lead generation campaigns that align with the company's overall growth objectives within the SME space. What You'll Do: 1.Lead Generation Strategy: Develop and oversee execution of a comprehensive lead generation strategy that includes identifying target audiences, leveraging buyer personas, and defining/optimizing lead acquisition channels, including Paid Media, Paid Content, and Account-Based Marketing (ABM) efforts. 2.Team Leadership: Manage and lead a team of marketing professionals, including channel managers, campaign managers, and data analysts, fostering a high-performance culture and ensuring the team's targets are met. 3.Prospect Acquisition & Nurture: Identify and establish channels and programs to nurture high-quality prospects through the pipeline. Evaluate and manage relationships with third-party vendors and agencies when necessary. 4.Data Analysis: Utilize data-driven insights to continuously refine lead generation strategies, monitor performance metrics, and optimize conversion rates. 5.Content and Campaign Development: Oversee the development of engaging content and marketing campaigns to attract, nurture, and convert leads through various marketing channels, including digital, social, email, and events. 6.Technology and Tools: Partner with Marketing Operations team to evaluate, implement & utilize the martech stack and automation systems to streamline lead generation processes and enhance efficiency. 7.Budget Management: Develop and manage the budget for lead generation and prospect acquisition activities, ensuring efficient allocation of resources and ROI measurement. 8.Cross-functional Collaboration: Collaborate closely with sales, product, brand, and other departments to align lead generation efforts with the company's brand strategy, sales goals, and product roadmap. 9.Market Research: Stay informed on industry trends, competitive landscapes, and emerging technologies to adapt lead generation strategies accordingly. What We're Looking For: •Bachelor's degree in marketing, business, or a related field (Master's degree preferred). •Proven experience in a leadership role in B2B lead generation & prospect acquisition. •Strong understanding of marketing automation tools, CRM systems, and analytics. •Exceptional strategic thinking and problem-solving skills. •Excellent communication, negotiation, and relationship-building abilities. •Proficiency in data analysis and performance measurement. •Ability to lead, mentor, and inspire a team. •Experience in budget management and resource allocation. •Results-driven mindset with a focus on achieving and exceeding targets. Location United Kingdom - London The Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers. We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement . What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world's largest SaaS ecosystems such as Salesforce, ServiceNow and Microsoft Dynamics 365, Own enables customers around the world to truly own the data that powers their business. It's their platform. It's your data. Own it. The Job A desirable Microsoft Ecosystem Sales Director will have a proven track record of helping companies introduce new SaaS portfolio solutions to existing customers and net new prospects. This individual will succeed by driving, assisting, or enabling peers to quickly learn, position, and sell our Microsoft Dynamics portfolio. You will be goaled on a EMEA & APAC based number and net-new logo bookings targets. Your sphere of influence and daily engagement will span from our OWN core sales team to include collaborative meetings with Microsoft field sellers in the Business Applications BU and traditional VAR and SI partners. You will be customer-facing at least 50% of the time, positioning our platform and overseeing a best-practices solution selling process. You will own overall business planning and execution for the Microsoft Dynamics GTM strategy, and you will execute this in alignment as a business partner to the EMEA & APAC Executive Sales Leadership and RVPs in charge of individual sales teams. Success in the endeavour will unlock other opportunities at Own. As a seasoned member of the Revenue Organization rolling up through our Microsoft GTM leader and CRO, other leadership opportunities may present themselves in time. Your Day-to-Day Role Develop and execute against the EMEA Microsoft business plan for Microsoft adoption to include sales strategies, partner engagement, core seller engagement, and Microsoft field alignment. You own the number for the region and will lead by example and influence Enable and educate the core sales teams, VAR/SI Partners, and relevant Microsoft field colleagues to position and differentiate Own from competitive solutions Facilitate and scale the core teams' collective book of Microsoft business by driving productive white-space reviews and defining Top-Ten/Next-Ten focus activities Understand target prospects' buying personas, network connections, and processes. Collaboratively understand and engage with customers around opportunities to close by augmenting and leveraging an understanding of their buying processes. Keep core sales involved and active Oversee and participate in all deals from prospecting to close Accurately forecast and drive critical sales stage elements, including metric-based pipeline goal, deal-state and next-step awareness, and Marketplace or partner-involved PO closings Partner with the field marketing organization in regional shows and user groups, and be "The Face" of OWN for Microsoft in the marketplace Be a force in Social Media to increase awareness of OWN Company and our particular focus on Microsoft Your Work Experience A minimum of ten years of direct solution sales experience and 3-5 years of specialty seller experience are required. Strong understanding of the Saas sales cycle Notable track record of success in building sales from "early" and "small" to "significant" (Must have a start-up mentality) Hunter mindset; experience identifying key accounts/prospects using prospecting tools like ZoomInfo, SalesNav, etc Experience with consultative, value-based selling and a proven track record of exceeding quota Extended experience working with partners and other co-sellers Strong planning, collaboration, and communication skills Strong forecasting acumen and practical problem-solving skills. You will need to identify issues and recommend approaches to solve them effectively. Established reputation in your peer group as a recognized and noticeable motivator Experience working with sales tools, including SalesLoft, SFDC, Clari, etc. A fast-paced, hyper-growth environment must energize you - we make the news and don't report it. Excellent interpersonal, written, and negotiation skills This is a full-time position. The ideal candidate will work out of our London office a minimum of 3 days per week to maximise collaboration and interaction with the business. Travel may be required. Own is dedicated to creating an environment where employees thrive. It's why we provide every employee with unlimited holiday, private health insurance, and a pension plan. Creating an environment where employees thrive also means making sure every employee feels accepted. As we scale to help all types of companies protect precious data, our team must reflect the diversity we serve. Own is an equal opportunity employer and we believe that every employee in the company brings a unique perspective that they can and should contribute in order to make an impact every day. We strive to be one team and one culture that builds trust through transparency. We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability status. Our vision is to empower customers to own their own data.
Apr 29, 2024
Full time
Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world's largest SaaS ecosystems such as Salesforce, ServiceNow and Microsoft Dynamics 365, Own enables customers around the world to truly own the data that powers their business. It's their platform. It's your data. Own it. The Job A desirable Microsoft Ecosystem Sales Director will have a proven track record of helping companies introduce new SaaS portfolio solutions to existing customers and net new prospects. This individual will succeed by driving, assisting, or enabling peers to quickly learn, position, and sell our Microsoft Dynamics portfolio. You will be goaled on a EMEA & APAC based number and net-new logo bookings targets. Your sphere of influence and daily engagement will span from our OWN core sales team to include collaborative meetings with Microsoft field sellers in the Business Applications BU and traditional VAR and SI partners. You will be customer-facing at least 50% of the time, positioning our platform and overseeing a best-practices solution selling process. You will own overall business planning and execution for the Microsoft Dynamics GTM strategy, and you will execute this in alignment as a business partner to the EMEA & APAC Executive Sales Leadership and RVPs in charge of individual sales teams. Success in the endeavour will unlock other opportunities at Own. As a seasoned member of the Revenue Organization rolling up through our Microsoft GTM leader and CRO, other leadership opportunities may present themselves in time. Your Day-to-Day Role Develop and execute against the EMEA Microsoft business plan for Microsoft adoption to include sales strategies, partner engagement, core seller engagement, and Microsoft field alignment. You own the number for the region and will lead by example and influence Enable and educate the core sales teams, VAR/SI Partners, and relevant Microsoft field colleagues to position and differentiate Own from competitive solutions Facilitate and scale the core teams' collective book of Microsoft business by driving productive white-space reviews and defining Top-Ten/Next-Ten focus activities Understand target prospects' buying personas, network connections, and processes. Collaboratively understand and engage with customers around opportunities to close by augmenting and leveraging an understanding of their buying processes. Keep core sales involved and active Oversee and participate in all deals from prospecting to close Accurately forecast and drive critical sales stage elements, including metric-based pipeline goal, deal-state and next-step awareness, and Marketplace or partner-involved PO closings Partner with the field marketing organization in regional shows and user groups, and be "The Face" of OWN for Microsoft in the marketplace Be a force in Social Media to increase awareness of OWN Company and our particular focus on Microsoft Your Work Experience A minimum of ten years of direct solution sales experience and 3-5 years of specialty seller experience are required. Strong understanding of the Saas sales cycle Notable track record of success in building sales from "early" and "small" to "significant" (Must have a start-up mentality) Hunter mindset; experience identifying key accounts/prospects using prospecting tools like ZoomInfo, SalesNav, etc Experience with consultative, value-based selling and a proven track record of exceeding quota Extended experience working with partners and other co-sellers Strong planning, collaboration, and communication skills Strong forecasting acumen and practical problem-solving skills. You will need to identify issues and recommend approaches to solve them effectively. Established reputation in your peer group as a recognized and noticeable motivator Experience working with sales tools, including SalesLoft, SFDC, Clari, etc. A fast-paced, hyper-growth environment must energize you - we make the news and don't report it. Excellent interpersonal, written, and negotiation skills This is a full-time position. The ideal candidate will work out of our London office a minimum of 3 days per week to maximise collaboration and interaction with the business. Travel may be required. Own is dedicated to creating an environment where employees thrive. It's why we provide every employee with unlimited holiday, private health insurance, and a pension plan. Creating an environment where employees thrive also means making sure every employee feels accepted. As we scale to help all types of companies protect precious data, our team must reflect the diversity we serve. Own is an equal opportunity employer and we believe that every employee in the company brings a unique perspective that they can and should contribute in order to make an impact every day. We strive to be one team and one culture that builds trust through transparency. We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability status. Our vision is to empower customers to own their own data.
Our Client are a leading technology business serving the maritime sector with a range of specialist services and support. As the business continues to grow, they now require a dedicated, experienced Sales and Marketing Executive to join them. Reporting to the Directors, The Sales and Marketing Executive will be responsible for researching and developing sales and marketing strategies for the company to drive sales by designing and implementing targeted marketing strategies and building strong customer relationships. Additionally, you will: Develop and implement marketing strategies to promote company products or services Conduct market research to identify potential customers and evaluate market trends Create and implement a marketing content plan, design and managing marketing campaigns across various channels, including digital, print, and social media Develop sales strategies and approaches for various products and services, such as special promotions, sponsored events, etc. Organise the company's presence at Yacht Shows and other events Build and maintain excellent relationships with clients through superior customer service and effective account management Identify new business opportunities and develop strategies for business development, creating and pursuing new leads and working to foster these new relationships Analyse trends, data, demographics, pricing strategies and other information that can potentially improve marketing and sales performance Stay updated on industry trends and competitor activities to ensure a competitive edge Prepare reports on marketing activities, sales performance, and market trends Assist with the growth and development of the business The ideal candidate for the role of Sales and Marketing Executive will have: A minimum of 3 years experience in a marketing role Strong Account Management skills Be an active listener, able to absorb internal and customer dialogue and interpret into impactful marketing collatoral Conversant with Canva, photoshop, illustrator
Apr 29, 2024
Full time
Our Client are a leading technology business serving the maritime sector with a range of specialist services and support. As the business continues to grow, they now require a dedicated, experienced Sales and Marketing Executive to join them. Reporting to the Directors, The Sales and Marketing Executive will be responsible for researching and developing sales and marketing strategies for the company to drive sales by designing and implementing targeted marketing strategies and building strong customer relationships. Additionally, you will: Develop and implement marketing strategies to promote company products or services Conduct market research to identify potential customers and evaluate market trends Create and implement a marketing content plan, design and managing marketing campaigns across various channels, including digital, print, and social media Develop sales strategies and approaches for various products and services, such as special promotions, sponsored events, etc. Organise the company's presence at Yacht Shows and other events Build and maintain excellent relationships with clients through superior customer service and effective account management Identify new business opportunities and develop strategies for business development, creating and pursuing new leads and working to foster these new relationships Analyse trends, data, demographics, pricing strategies and other information that can potentially improve marketing and sales performance Stay updated on industry trends and competitor activities to ensure a competitive edge Prepare reports on marketing activities, sales performance, and market trends Assist with the growth and development of the business The ideal candidate for the role of Sales and Marketing Executive will have: A minimum of 3 years experience in a marketing role Strong Account Management skills Be an active listener, able to absorb internal and customer dialogue and interpret into impactful marketing collatoral Conversant with Canva, photoshop, illustrator
Monroe and Chase Recruitment Specialists
Woking, Surrey
Regional Digital Editor £40-45k plus benefits Our client is one of the a largest privately owned regional newspaper companies in the UK. . They now have an exciting new role on offer within their multimedia publishing business, for a forward-thinking, dynamic digital editor with a passion for local news. This new position is part of the company's drive to move into a digital-first era, and they are looking for a talented journalist to help them shape that future and deliver their agreed editorial strategy. This is an exciting opportunity to develop and grow their digital presence through agreed additional platforms and the way in which their brands interact with the wider community. Responsibilities: Managing a staff of 7 out of 2 regional offices Use data and analytics to drive the content agenda, with the aim of increasing page views and engagement Build the brand's digital presence through additional platforms, as agreed with the Editorial Director or Deputy Editorial Director To transform the workflow and lead the newsroom with a digital-first process To develop and grow our digital presence and the way in which our brands interact with the wider community Work with commercial teams to increase monetisation of our digital content Have a digital-first mindset, ensuring all content is produced for online first with consideration given to the timing of when articles are published Oversee production of content across our brands that is relevant, high-quality, engaging and improves our websites Drive digital growth across all platforms Produce and manage the production of hyperlocal and engaging digital content, including 'today' stories, social media, live blogs and video content Be an active participant in and a promoter of all forms of social media - both personally and on behalf of your brand - including exploring new platforms as they emerge Manage the teams and processes to ensure all agreed content volumes, targets - e.g. video, blogs etc - and deadlines are met Work with central content team to promote engaging, hyperlocal content, targeting new audiences Know the difference between SEO, social and website headlines to improve search performance Immerse yourself and your brands in the community - both in physical and virtual spaces. Continuously build contacts with editorial and commercial stakeholders
Apr 29, 2024
Full time
Regional Digital Editor £40-45k plus benefits Our client is one of the a largest privately owned regional newspaper companies in the UK. . They now have an exciting new role on offer within their multimedia publishing business, for a forward-thinking, dynamic digital editor with a passion for local news. This new position is part of the company's drive to move into a digital-first era, and they are looking for a talented journalist to help them shape that future and deliver their agreed editorial strategy. This is an exciting opportunity to develop and grow their digital presence through agreed additional platforms and the way in which their brands interact with the wider community. Responsibilities: Managing a staff of 7 out of 2 regional offices Use data and analytics to drive the content agenda, with the aim of increasing page views and engagement Build the brand's digital presence through additional platforms, as agreed with the Editorial Director or Deputy Editorial Director To transform the workflow and lead the newsroom with a digital-first process To develop and grow our digital presence and the way in which our brands interact with the wider community Work with commercial teams to increase monetisation of our digital content Have a digital-first mindset, ensuring all content is produced for online first with consideration given to the timing of when articles are published Oversee production of content across our brands that is relevant, high-quality, engaging and improves our websites Drive digital growth across all platforms Produce and manage the production of hyperlocal and engaging digital content, including 'today' stories, social media, live blogs and video content Be an active participant in and a promoter of all forms of social media - both personally and on behalf of your brand - including exploring new platforms as they emerge Manage the teams and processes to ensure all agreed content volumes, targets - e.g. video, blogs etc - and deadlines are met Work with central content team to promote engaging, hyperlocal content, targeting new audiences Know the difference between SEO, social and website headlines to improve search performance Immerse yourself and your brands in the community - both in physical and virtual spaces. Continuously build contacts with editorial and commercial stakeholders
IT Systems Support Technician - Warrington - £28K We are looking for an IT Systems Support Technician to join our client, a well-established company in the retail sector. Due to growth within the business, they are now looking for someone to join their dedicated IT Support team of 8 people, reporting to the IT Manager. The role will involve supporting the IT department to provide 1st and 2nd line technical support to end-users, both remotely and in-person. Ideally we are looking for someone with previous experience in providing 1st line support to users, with a good knowledge of IT systems. Our client is also huge on training, so are able to consider junior candidates with a passion for IT, looking to take a leap into the IT sector! This is an office-based role based near Warrington, with working hours of Monday - Friday and flexible working hours to suit you, between 8:00am and 5:30pm. Roles and Responsibilities: Provide support of desktop solutions, management of Active Directory, user maintenance process and Microsoft Office products. Handle incoming calls and emails via the Service Desk from users in line with agreed SLAs. Log and keep records of all issues and queries, troubleshooting issues and escalating to senior members of the team as required. Install and configure IT systems and applications where necessary. Ensure 'best practice' procedures and processes of systems are followed and adhered to. Skills / Experience required: Ideally a minimum of 1 year of experience in an IT Support role OR a keen interest in IT with experience in a customer-facing or helpdesk role. Good analytical and problem-solving skills. Ability to troubleshoot / diagnose technical problems and the ability to explain technical terms to non-technical users. Knowledge of Office products, Active Directory, Exchange, Citrix and / or Computer Networks. Excellent communication skills, clear and confident telephone manner. Excellent customer service skills. In return, our client is offering a holiday allowance of 25 days plus Bank Holidays, company pension contribution, on-site parking, ongoing training / development opportunities and profit shares. Applications are being considered for this role immediately, so if this role sounds interesting to you, please apply now or contact Georgina for more information on / For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 29, 2024
Full time
IT Systems Support Technician - Warrington - £28K We are looking for an IT Systems Support Technician to join our client, a well-established company in the retail sector. Due to growth within the business, they are now looking for someone to join their dedicated IT Support team of 8 people, reporting to the IT Manager. The role will involve supporting the IT department to provide 1st and 2nd line technical support to end-users, both remotely and in-person. Ideally we are looking for someone with previous experience in providing 1st line support to users, with a good knowledge of IT systems. Our client is also huge on training, so are able to consider junior candidates with a passion for IT, looking to take a leap into the IT sector! This is an office-based role based near Warrington, with working hours of Monday - Friday and flexible working hours to suit you, between 8:00am and 5:30pm. Roles and Responsibilities: Provide support of desktop solutions, management of Active Directory, user maintenance process and Microsoft Office products. Handle incoming calls and emails via the Service Desk from users in line with agreed SLAs. Log and keep records of all issues and queries, troubleshooting issues and escalating to senior members of the team as required. Install and configure IT systems and applications where necessary. Ensure 'best practice' procedures and processes of systems are followed and adhered to. Skills / Experience required: Ideally a minimum of 1 year of experience in an IT Support role OR a keen interest in IT with experience in a customer-facing or helpdesk role. Good analytical and problem-solving skills. Ability to troubleshoot / diagnose technical problems and the ability to explain technical terms to non-technical users. Knowledge of Office products, Active Directory, Exchange, Citrix and / or Computer Networks. Excellent communication skills, clear and confident telephone manner. Excellent customer service skills. In return, our client is offering a holiday allowance of 25 days plus Bank Holidays, company pension contribution, on-site parking, ongoing training / development opportunities and profit shares. Applications are being considered for this role immediately, so if this role sounds interesting to you, please apply now or contact Georgina for more information on / For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
IT Manager - £35,000-£45,000 (Based on Experience) pa - Liverpool (Hybrid) Full time. The Role Are you skilled in implementing and maintaining robust cybersecurity measures to safeguard sensitive data? Can you confidently troubleshoot hardware and software issues to ensure seamless operations? If so, we have an exciting opportunity for you. As the IT Manager, the successful candidate will play a pivotal role in overseeing and managing all aspects of our company's information technology projects. You will be responsible for ensuring the smooth operation of our IT systems, aligning technology initiatives with business goals, and leading a team of IT professionals towards excellence. Key Responsibilities: Lead IT projects, from design to deployment of new systems and services. Monitor IT systems performance, making recommendations for enhancements. Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure. Define IT infrastructure strategy and processes. Collaborate with stakeholders to analyse business requirements and develop IT solutions. Evaluate vendors and devise test strategies for new hardware/software. Troubleshoot hardware/software issues and ensure data security measures are in place. Provide leadership and direction to the IT departmentto ensure it aligns with the business objectives of the organization. Mentor and coach IT staff to foster a culture of excellence. The Company MyCardium AI's mission is to improve healthcare system performance, patient outcomes by providing better diagnoses, and contribute to the development of next generation treatments by analysing Cardiac Magnetic Resonance Images with Artificial Intelligence Algorithms capable of performing heart measurement automation to a superhuman standard. The Benefits The opportunity to be part of a dynamic, innovative team in a rapidly expanding field. The chance to make a significant impact on the development of new therapies and treatments. The Person Managing IT Infrastructure for 50+ People. Experienced in Office 365 Administration, MacOS/Windows Support. Experienced in Cybersecurity best practices. Experienced in Laptop/Desktop Support. Experienced in Active Directory and Domain Configuration. Cloud Infrastructure (AWS/Azure). Proven experience as an IT Manager or relevant experience. Strong IT systems and infrastructure knowledge. Understanding of data analysis, budgeting, and business operations. Analytical and problem-solving skills. Excellent leadership and decision-making skills. Excellent written and verbal communication skills. Strong Project Management skills. Excellent Organisational skills. If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please click the apply now button to find out more.
Apr 29, 2024
Full time
IT Manager - £35,000-£45,000 (Based on Experience) pa - Liverpool (Hybrid) Full time. The Role Are you skilled in implementing and maintaining robust cybersecurity measures to safeguard sensitive data? Can you confidently troubleshoot hardware and software issues to ensure seamless operations? If so, we have an exciting opportunity for you. As the IT Manager, the successful candidate will play a pivotal role in overseeing and managing all aspects of our company's information technology projects. You will be responsible for ensuring the smooth operation of our IT systems, aligning technology initiatives with business goals, and leading a team of IT professionals towards excellence. Key Responsibilities: Lead IT projects, from design to deployment of new systems and services. Monitor IT systems performance, making recommendations for enhancements. Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure. Define IT infrastructure strategy and processes. Collaborate with stakeholders to analyse business requirements and develop IT solutions. Evaluate vendors and devise test strategies for new hardware/software. Troubleshoot hardware/software issues and ensure data security measures are in place. Provide leadership and direction to the IT departmentto ensure it aligns with the business objectives of the organization. Mentor and coach IT staff to foster a culture of excellence. The Company MyCardium AI's mission is to improve healthcare system performance, patient outcomes by providing better diagnoses, and contribute to the development of next generation treatments by analysing Cardiac Magnetic Resonance Images with Artificial Intelligence Algorithms capable of performing heart measurement automation to a superhuman standard. The Benefits The opportunity to be part of a dynamic, innovative team in a rapidly expanding field. The chance to make a significant impact on the development of new therapies and treatments. The Person Managing IT Infrastructure for 50+ People. Experienced in Office 365 Administration, MacOS/Windows Support. Experienced in Cybersecurity best practices. Experienced in Laptop/Desktop Support. Experienced in Active Directory and Domain Configuration. Cloud Infrastructure (AWS/Azure). Proven experience as an IT Manager or relevant experience. Strong IT systems and infrastructure knowledge. Understanding of data analysis, budgeting, and business operations. Analytical and problem-solving skills. Excellent leadership and decision-making skills. Excellent written and verbal communication skills. Strong Project Management skills. Excellent Organisational skills. If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please click the apply now button to find out more.