We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
Feb 27, 2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Your new company We are a leading specialist currency and asset manager with circa $99 billion (as at 31 December 2023) in Assets Under Management Equivalent. Our company's services include currency management, sustainable finance, and asset management. Our clients are largely institutions, including pension funds, charities, foundations, endowments, and family offices. We have multiple offices globally, including London and Berkshire within the UK, Europe and the United States of America. The relevant team is based in the London office, which is where you will be based. Your new role An amazing opportunity that will enable you to join our growing and exciting Technology team. You will be the first line of support triaging Helpdesk tickets and providing 1st and 2nd line support. Your core role will be making sure all members of staff can operate business as usual, but there will be scope to be involved in some Technology projects. You will work closely with other members of the support team and the Systems Engineer. Your responsibilities will include: Day to Day IT Issues Investigate and Troubleshoot Issues Desktop Operating System Deployment and Customization Configuration and Maintenance of Mobile Devices Creating and Maintaining Users/Groups in Active Directory/Microsoft Entra Liaison with 3rd Party Vendors Meeting Room Setups and Management Desk Moves Working Out of Hours as Required Documentation of Procedures and Systems Assist with anything else as and when necessary Incident Ownership and Escalation Report All Major issues to Head of Technology What you'll need to succeed Essential Financial Markets: 2yrs minimum Working in small teams Cloud and On-Premise Technologies Technical Windows Desktop: Windows 10/11 Windows Server: Server 2016+ Microsoft Entra Microsoft Intune Microsoft Office: 2016, 365 VMWare Horizon: 7.x, 8.x Active Directory Ability to Prioritise Strong Communicator Below would be great to have but not essential. Cloud: Azure Database: MS SQL Server, Oracle Desktop: Defender, Teams Monitoring Tools: Auvik Networking: Arista, Brocade, Checkpoint, Cisco Project Management Tools: Jira & Confluence Scripting: Powershell Server Management: Exchange, Group Policy, NTFS Permissions, Veeam, VMWare Storage: Pure What you'll get in return Competitive salary between £40,000 - £45,000 Bonus scheme twice a year Private Medical care More benefits are included. Please enquire to know more. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 29, 2024
Full time
Your new company We are a leading specialist currency and asset manager with circa $99 billion (as at 31 December 2023) in Assets Under Management Equivalent. Our company's services include currency management, sustainable finance, and asset management. Our clients are largely institutions, including pension funds, charities, foundations, endowments, and family offices. We have multiple offices globally, including London and Berkshire within the UK, Europe and the United States of America. The relevant team is based in the London office, which is where you will be based. Your new role An amazing opportunity that will enable you to join our growing and exciting Technology team. You will be the first line of support triaging Helpdesk tickets and providing 1st and 2nd line support. Your core role will be making sure all members of staff can operate business as usual, but there will be scope to be involved in some Technology projects. You will work closely with other members of the support team and the Systems Engineer. Your responsibilities will include: Day to Day IT Issues Investigate and Troubleshoot Issues Desktop Operating System Deployment and Customization Configuration and Maintenance of Mobile Devices Creating and Maintaining Users/Groups in Active Directory/Microsoft Entra Liaison with 3rd Party Vendors Meeting Room Setups and Management Desk Moves Working Out of Hours as Required Documentation of Procedures and Systems Assist with anything else as and when necessary Incident Ownership and Escalation Report All Major issues to Head of Technology What you'll need to succeed Essential Financial Markets: 2yrs minimum Working in small teams Cloud and On-Premise Technologies Technical Windows Desktop: Windows 10/11 Windows Server: Server 2016+ Microsoft Entra Microsoft Intune Microsoft Office: 2016, 365 VMWare Horizon: 7.x, 8.x Active Directory Ability to Prioritise Strong Communicator Below would be great to have but not essential. Cloud: Azure Database: MS SQL Server, Oracle Desktop: Defender, Teams Monitoring Tools: Auvik Networking: Arista, Brocade, Checkpoint, Cisco Project Management Tools: Jira & Confluence Scripting: Powershell Server Management: Exchange, Group Policy, NTFS Permissions, Veeam, VMWare Storage: Pure What you'll get in return Competitive salary between £40,000 - £45,000 Bonus scheme twice a year Private Medical care More benefits are included. Please enquire to know more. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Desktop Techbar Engineer: Senior Level 6 months initial Contract £27.00/hour Inside IR35 - On-site Essential Skills: ITIL Foundation Certification, Financial experience, Professional IT experience, Consultancy role experience, Techbar experience, Citrix technologies, O365, M365, 2nd Line Support, Infrastructure knowledge. Location: Liverpool Street, Central London The client is offering the option to work on-site for five days a week from 9:00 am to 6:00 pm. The Role: In the role of a Desktop Techbar Engineer, you will have the main responsibility of providing 2 nd Line Support for the banking corporation. For this desktop role, you will need to use various tools such as MS Windows, Citrix Receiver, MS Office, line-of-business applications, and limited-scope applications. You will also work with desk-side equipment such as laptops, peripherals like video cameras, auxiliary devices like telephone handsets and headsets, and mobile phones. This role will be in a Non-Trading floor environment. Key Responsibilities: Provide exceptional support for both walk-up and email requests by expertly managing tickets and promptly escalating them as necessary. Support to walk-up and email requests, dealing with tickets and escalating as required. Collaborate with relevant parties, arrange, and oversee the process of escalating issues to the appropriate 3rd-level support groups. Keep a close eye on the progress until the resolution is achieved. Responsible for managing different IT systems, including building, and configuring desktop computers, installing application software, administering SCCM, and maintaining printing services. Key Experience: Possess a robust understanding of the Windows Desktop environment. Having a solid understanding of Citrix client/VDI technologies and concepts is essential. Possesses practical skills in administering and troubleshooting Microsoft Desktop technologies, as well as engineering skills in the same domain. Desirable Skills: Having experience working in data centre environments where business-critical applications run. A high understanding of virtualised computing environments and modern enterprise data centre technologies. Having a strong grasp of security concepts and how to apply them to the Client Computing estate is essential. University Graduate Desktop Techbar Engineer: Senior Level 6 months initial Contract £27.00/hour Inside IR35 - On-site Essential Skills: ITIL Foundation Certification, Financial experience, Professional IT experience, Consultancy role experience, Techbar experience, Citrix technologies, O365, M365, 2nd Line Support, Infrastructure knowledge. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy
Apr 29, 2024
Full time
Desktop Techbar Engineer: Senior Level 6 months initial Contract £27.00/hour Inside IR35 - On-site Essential Skills: ITIL Foundation Certification, Financial experience, Professional IT experience, Consultancy role experience, Techbar experience, Citrix technologies, O365, M365, 2nd Line Support, Infrastructure knowledge. Location: Liverpool Street, Central London The client is offering the option to work on-site for five days a week from 9:00 am to 6:00 pm. The Role: In the role of a Desktop Techbar Engineer, you will have the main responsibility of providing 2 nd Line Support for the banking corporation. For this desktop role, you will need to use various tools such as MS Windows, Citrix Receiver, MS Office, line-of-business applications, and limited-scope applications. You will also work with desk-side equipment such as laptops, peripherals like video cameras, auxiliary devices like telephone handsets and headsets, and mobile phones. This role will be in a Non-Trading floor environment. Key Responsibilities: Provide exceptional support for both walk-up and email requests by expertly managing tickets and promptly escalating them as necessary. Support to walk-up and email requests, dealing with tickets and escalating as required. Collaborate with relevant parties, arrange, and oversee the process of escalating issues to the appropriate 3rd-level support groups. Keep a close eye on the progress until the resolution is achieved. Responsible for managing different IT systems, including building, and configuring desktop computers, installing application software, administering SCCM, and maintaining printing services. Key Experience: Possess a robust understanding of the Windows Desktop environment. Having a solid understanding of Citrix client/VDI technologies and concepts is essential. Possesses practical skills in administering and troubleshooting Microsoft Desktop technologies, as well as engineering skills in the same domain. Desirable Skills: Having experience working in data centre environments where business-critical applications run. A high understanding of virtualised computing environments and modern enterprise data centre technologies. Having a strong grasp of security concepts and how to apply them to the Client Computing estate is essential. University Graduate Desktop Techbar Engineer: Senior Level 6 months initial Contract £27.00/hour Inside IR35 - On-site Essential Skills: ITIL Foundation Certification, Financial experience, Professional IT experience, Consultancy role experience, Techbar experience, Citrix technologies, O365, M365, 2nd Line Support, Infrastructure knowledge. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy
The S kills You'll Need: Japanese, 1st line, helpdesk, technical support Your N ew S alary : Maximum £30,000 Office based Start: June, 2024 Working hours : 35 hours/week Helpdesk Engineer - What You'll be Doing: 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact through email, telephone and at customer office. Queuing management with IT support ticket system. Temporary or long-term customer support at their office, if required. Attending the meeting with the customer and develop good relationship with the customer. Hands-on PC support and initial kitting skills. Helpdesk Engineer - The Skills You'll Need to Succeed: Excellent written and verbal communication skill in Japanese is preferred. Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares. General knowledge and experience in PC Hardware, Server and public clouds, NW Switch/Router/FW Products additionally are preferred. Please follow us on Linkedin: people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Apr 29, 2024
Full time
The S kills You'll Need: Japanese, 1st line, helpdesk, technical support Your N ew S alary : Maximum £30,000 Office based Start: June, 2024 Working hours : 35 hours/week Helpdesk Engineer - What You'll be Doing: 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact through email, telephone and at customer office. Queuing management with IT support ticket system. Temporary or long-term customer support at their office, if required. Attending the meeting with the customer and develop good relationship with the customer. Hands-on PC support and initial kitting skills. Helpdesk Engineer - The Skills You'll Need to Succeed: Excellent written and verbal communication skill in Japanese is preferred. Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares. General knowledge and experience in PC Hardware, Server and public clouds, NW Switch/Router/FW Products additionally are preferred. Please follow us on Linkedin: people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
We have an exciting opportunity for a 2nd Line IT Engineer & Team Lead to work for our reputable client based in the Hayes area. MFK Recruitment has successfully recruited 33 candidates for this client within the past 5 years, 25 are still with the company too! They retain their staff due to the excellent culture and progression opportunities. As the 2nd Line IT Engineer & Team Lead, you will be leading one other IT Technician, you will be hands-on while leading a small team. If you are looking for a role where you can learn new technologies and utilise your current skills, then this is certainly the role for you! This 2nd Line IT Engineer & Team Lead role comes with genuine progression, my client is extremely interested in candidates who are looking to learn and progress. This is an On-Site role working for our client within the Education sector. The successful candidate will need to have a vehicle as they will be traveling to 3 different Education sites, all within a few miles of each other. 2nd Line IT Engineer & Team Lead - primary responsibilities: Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first-time fix Incident and problem management - taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers Provide solutions/workarounds to incidents and problems highlighting and escalating concerns over delivery to agreed customer SLA's Responsible for achieving agreed service levels at both team and individual level Responsible for ensuring that all tickets within the team are analysed for urgency and impact and then prioritized and allocated accordingly and in line with agreed service levels Responsible for direct management of a team of engineers including; identification of skills gaps, creation of skills matrices, development and implementation of training programme at both individual and team level, tangible reporting to show a service improvement link between programme and individual performance Responsible for performance management of a team, regular score check-ins, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development plans and where necessary managing disciplinary reviews, reviews including performance grading and salary recommendations Technical experience required: (not all essential) Windows Server Office 365 Basic Networking Active Directory Firewalls Switches Cloud and Virtualization (if you do not have these experiences, then as long as you're keen to learn!) Some highlights of working with my client: Personalised training platform Skills assessment and personalised progression plans Microsoft Gold Partner and Google Partner Microsoft and Google training courses, accreditations, and exams One-to-One training Company healthcare available Monthly performance-related incentives - including additional holiday days and vouchers Social & team building activities
Apr 29, 2024
Full time
We have an exciting opportunity for a 2nd Line IT Engineer & Team Lead to work for our reputable client based in the Hayes area. MFK Recruitment has successfully recruited 33 candidates for this client within the past 5 years, 25 are still with the company too! They retain their staff due to the excellent culture and progression opportunities. As the 2nd Line IT Engineer & Team Lead, you will be leading one other IT Technician, you will be hands-on while leading a small team. If you are looking for a role where you can learn new technologies and utilise your current skills, then this is certainly the role for you! This 2nd Line IT Engineer & Team Lead role comes with genuine progression, my client is extremely interested in candidates who are looking to learn and progress. This is an On-Site role working for our client within the Education sector. The successful candidate will need to have a vehicle as they will be traveling to 3 different Education sites, all within a few miles of each other. 2nd Line IT Engineer & Team Lead - primary responsibilities: Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first-time fix Incident and problem management - taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers Provide solutions/workarounds to incidents and problems highlighting and escalating concerns over delivery to agreed customer SLA's Responsible for achieving agreed service levels at both team and individual level Responsible for ensuring that all tickets within the team are analysed for urgency and impact and then prioritized and allocated accordingly and in line with agreed service levels Responsible for direct management of a team of engineers including; identification of skills gaps, creation of skills matrices, development and implementation of training programme at both individual and team level, tangible reporting to show a service improvement link between programme and individual performance Responsible for performance management of a team, regular score check-ins, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development plans and where necessary managing disciplinary reviews, reviews including performance grading and salary recommendations Technical experience required: (not all essential) Windows Server Office 365 Basic Networking Active Directory Firewalls Switches Cloud and Virtualization (if you do not have these experiences, then as long as you're keen to learn!) Some highlights of working with my client: Personalised training platform Skills assessment and personalised progression plans Microsoft Gold Partner and Google Partner Microsoft and Google training courses, accreditations, and exams One-to-One training Company healthcare available Monthly performance-related incentives - including additional holiday days and vouchers Social & team building activities
Our well-established client in Cambridge is seeking a 1st & 2nd Line IT Engineer to join their team. The company has been established for nearly 40 years, and they are searching for a talented and motivated IT Support Engineer. The company is a highly regarded and forward-thinking IT Managed Services Provider located in Cambridge. Hybrid working is in play, and the successful candidate can work from home for 2 days a week. If you are looking for a role where you can learn new technologies and utilise your current skills, then this is certainly the role for you! This 1st & 2nd Line IT Engineer role comes with genuine progression, my client is extremely interested in candidates who are looking to learn and progress. 1st & 2nd Line IT Engineer - About the role: Microsoft 365 administration and installation, new servers when necessary Firewall and switch/router knowledge is desirable, but full training will be provided Working to SLA thresholds for incidents, requests and problems, prioritising and managing workload effectively to deal with several open tickets. To provide technical maintenance and support of all user-based IT Hardware and Software Onsite customer visits range from half a day to 1 day a week. Regular maintenance and patching of infrastructure, end points as well as on Servers Technical experience required: (not all essential) Windows Server - 2012 Onwards Azure - Maintenance, configuration and monitoring Office 365 Windows OS 7,8 & 10 Active Directory & Azure AD DNS, DHCP, Group Policy Backup - Veeam configure, maintain and troubleshoot Networking - Switches, subnets, LAN, WAN, DNS Some highlights of working with my client: Hybrid working Use of Pool car Detailed Personal Development Plan Training and support Smart-casual dress Company and social events
Apr 29, 2024
Full time
Our well-established client in Cambridge is seeking a 1st & 2nd Line IT Engineer to join their team. The company has been established for nearly 40 years, and they are searching for a talented and motivated IT Support Engineer. The company is a highly regarded and forward-thinking IT Managed Services Provider located in Cambridge. Hybrid working is in play, and the successful candidate can work from home for 2 days a week. If you are looking for a role where you can learn new technologies and utilise your current skills, then this is certainly the role for you! This 1st & 2nd Line IT Engineer role comes with genuine progression, my client is extremely interested in candidates who are looking to learn and progress. 1st & 2nd Line IT Engineer - About the role: Microsoft 365 administration and installation, new servers when necessary Firewall and switch/router knowledge is desirable, but full training will be provided Working to SLA thresholds for incidents, requests and problems, prioritising and managing workload effectively to deal with several open tickets. To provide technical maintenance and support of all user-based IT Hardware and Software Onsite customer visits range from half a day to 1 day a week. Regular maintenance and patching of infrastructure, end points as well as on Servers Technical experience required: (not all essential) Windows Server - 2012 Onwards Azure - Maintenance, configuration and monitoring Office 365 Windows OS 7,8 & 10 Active Directory & Azure AD DNS, DHCP, Group Policy Backup - Veeam configure, maintain and troubleshoot Networking - Switches, subnets, LAN, WAN, DNS Some highlights of working with my client: Hybrid working Use of Pool car Detailed Personal Development Plan Training and support Smart-casual dress Company and social events
Role: Service Desk Analyst Location: South Birmingham Salary: 33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 29, 2024
Full time
Role: Service Desk Analyst Location: South Birmingham Salary: 33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Ref: WL45634 A highly successful IT and telecommunications services company based in Central London is looking for a communicative Helpdesk Engineer to join their busy team, to carry out a variety of technical and coordination tasks to meet customer requirements. This role is suitable for someone who can complete all the tasks in a professional and timely manner to ensure a very high level of customer experience. TYPE : Permanent, Full Time START : June 2024 WORKING DAYS: 35 hours per week, Mon-Fri 8:00-16:00 / 9:00-17:00 LOCATION : Central London SALARY : Up to £30,000 depending on experience BENEFIT: All travel expenses reimbursed(Zone1-6) HELPDESK ENGINEER RESPONSIBILITIES: • 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact through email, telephone and at customer office• Queuing management with IT support ticket system• Temporary or long-term customer support at their office, if required• Attending the meeting with the customer and develop good relationship with the customer• Hands-on PC support and initial kitting skills• Understand and detailed planning and designing for enterprise IT environment• IT element configuration including day-to-day service delivery• Proof of concept testing and acceptance testing• Vendor negotiation and control• Development and implementation for new features and services• Establish and cease PC/Server Security systems. Project and service delivery schedule management• Careful consideration to ensure profitable systems and implementation• Maintain secure operations and keep the environment tidy• Documented approach for implementation and modification• Periodical status report to line manager• Cover early shifts as a part of team rota Travel over the world for business purposes as and when required HELPDESK ENGINEER IDEAL CANDIDATE: • General administration and implementation skills on server environment• Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus software• General knowledge and experience in PC Hardware, Server and public clouds• Basic knowledge and experience of public clouds as like AWS and Azure• Basic knowledge about Microsoft Active Directory• The experience of design, installation and administration of AD and any clous is preferred• General knowledge and experience in NW Switch/Router/FW Products additionally are preferred• Any certification related to PCs, server, network, and ITIL an asset• Excellent written and verbal communication skill in English• Excellent written and verbal communication skill in Japanese is preferred• Ability to investigate and source answers to various email and telephony enquiries about technical issues• Proven customer service experience• Strong time management / multi-tasking & organisational skills• Strong work ethic• Accurate, organised and eye for detail; Reliable time keeping and attendance• Cheerful, outgoing and positive disposition• Solid administration background & a keenness to get involved & support all customer service areas in EMEA All applicants must have the right to work in the UK as the Company is not able to offer visa support. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Apr 29, 2024
Full time
Ref: WL45634 A highly successful IT and telecommunications services company based in Central London is looking for a communicative Helpdesk Engineer to join their busy team, to carry out a variety of technical and coordination tasks to meet customer requirements. This role is suitable for someone who can complete all the tasks in a professional and timely manner to ensure a very high level of customer experience. TYPE : Permanent, Full Time START : June 2024 WORKING DAYS: 35 hours per week, Mon-Fri 8:00-16:00 / 9:00-17:00 LOCATION : Central London SALARY : Up to £30,000 depending on experience BENEFIT: All travel expenses reimbursed(Zone1-6) HELPDESK ENGINEER RESPONSIBILITIES: • 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact through email, telephone and at customer office• Queuing management with IT support ticket system• Temporary or long-term customer support at their office, if required• Attending the meeting with the customer and develop good relationship with the customer• Hands-on PC support and initial kitting skills• Understand and detailed planning and designing for enterprise IT environment• IT element configuration including day-to-day service delivery• Proof of concept testing and acceptance testing• Vendor negotiation and control• Development and implementation for new features and services• Establish and cease PC/Server Security systems. Project and service delivery schedule management• Careful consideration to ensure profitable systems and implementation• Maintain secure operations and keep the environment tidy• Documented approach for implementation and modification• Periodical status report to line manager• Cover early shifts as a part of team rota Travel over the world for business purposes as and when required HELPDESK ENGINEER IDEAL CANDIDATE: • General administration and implementation skills on server environment• Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus software• General knowledge and experience in PC Hardware, Server and public clouds• Basic knowledge and experience of public clouds as like AWS and Azure• Basic knowledge about Microsoft Active Directory• The experience of design, installation and administration of AD and any clous is preferred• General knowledge and experience in NW Switch/Router/FW Products additionally are preferred• Any certification related to PCs, server, network, and ITIL an asset• Excellent written and verbal communication skill in English• Excellent written and verbal communication skill in Japanese is preferred• Ability to investigate and source answers to various email and telephony enquiries about technical issues• Proven customer service experience• Strong time management / multi-tasking & organisational skills• Strong work ethic• Accurate, organised and eye for detail; Reliable time keeping and attendance• Cheerful, outgoing and positive disposition• Solid administration background & a keenness to get involved & support all customer service areas in EMEA All applicants must have the right to work in the UK as the Company is not able to offer visa support. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
2nd Line IT Support Engineer (MSP) Birmingham £25,000 to £32,000 We re partnered with a growing IT Managed Service provider based in Birmingham that is looking to grow their Support team due to growth and further investment. The successful 2nd Line IT Support Engineer will join a vibrant and talent team of engineers who operate within a collaborate environment. As the 2nd Line IT Support Engineer, you will be resolving issues with a wide range of customers this will involve being in the office support remotely and help desk support. This is a great opportunity for someone who is looking for an opportunity to get into a major MSP. The successful candidate would have the opportunity to grow and expand their skills within IT, as well as progress through the business. The new hire will need to be familiar with a variety of technology including Office 365, Azure, Active Directory, Intune, PBX, Firewalls, routers, switches etc. Requirements of the 2nd Line IT Support Engineer: Proven experience in a Managed service provider (MSP) or Telecommunications. Experience in a 1st or 2nd line capacity. Experience with tickets and ticketing system Base knowledge of Windows 10/11, Windows Server (Apply online only), Office 365, SCCM (or similar) Active Directory Familiar with Virtualisation - VMWare ESXi 7.0 Veeam Backup & Replication / Hyper- V An ability to explain technical problems in a simple way to end users at all levels within the business. Strong communication and problem-solving skills. 2nd Line IT Support Engineer Birmingham £25,000 to £32,000 To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Erin-Mae McDonagh by exploring the VIQU IT Recruitment website. If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and
Apr 29, 2024
Full time
2nd Line IT Support Engineer (MSP) Birmingham £25,000 to £32,000 We re partnered with a growing IT Managed Service provider based in Birmingham that is looking to grow their Support team due to growth and further investment. The successful 2nd Line IT Support Engineer will join a vibrant and talent team of engineers who operate within a collaborate environment. As the 2nd Line IT Support Engineer, you will be resolving issues with a wide range of customers this will involve being in the office support remotely and help desk support. This is a great opportunity for someone who is looking for an opportunity to get into a major MSP. The successful candidate would have the opportunity to grow and expand their skills within IT, as well as progress through the business. The new hire will need to be familiar with a variety of technology including Office 365, Azure, Active Directory, Intune, PBX, Firewalls, routers, switches etc. Requirements of the 2nd Line IT Support Engineer: Proven experience in a Managed service provider (MSP) or Telecommunications. Experience in a 1st or 2nd line capacity. Experience with tickets and ticketing system Base knowledge of Windows 10/11, Windows Server (Apply online only), Office 365, SCCM (or similar) Active Directory Familiar with Virtualisation - VMWare ESXi 7.0 Veeam Backup & Replication / Hyper- V An ability to explain technical problems in a simple way to end users at all levels within the business. Strong communication and problem-solving skills. 2nd Line IT Support Engineer Birmingham £25,000 to £32,000 To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Erin-Mae McDonagh by exploring the VIQU IT Recruitment website. If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and
Position: 1st/2nd Line IT Engineer Location: London, Office based Industry: Managed Service Provider We are a leading Managed Service Provider (MSP) based in the heart of London, currently seeking a dynamic and skilled 1st/2nd Line IT Engineer to join our growing team. As an MSP, we provide comprehensive IT solutions to a diverse range of clients, offering unparalleled opportunities for professional growth and development. Role Overview: As a 1st/2nd Line IT Engineer, you will play a crucial role in providing exceptional technical support to our clients, resolving a wide range of IT issues efficiently and effectively. This role encompasses user support, Office 365 and Azure Active Directory management, server administration, network troubleshooting, phone system support, and other typical 1st to 2nd line IT support duties. Key Responsibilities: Provide timely and professional technical support to clients via phone, email, and onsite visits. Diagnose and resolve hardware, software, and network issues for end-users, ensuring minimal disruption to their workflow. Manage and troubleshoot Office 365 applications, including Outlook, SharePoint, and Teams. Administer Azure Active Directory, including user provisioning, group policy management, and security configurations. Perform server administration tasks, such as user management, software installations, and system updates. Troubleshoot network connectivity issues, including LAN, WAN, and VPN configurations. Support and maintain phone systems, including VoIP setups and traditional PBX systems. Document and escalate complex technical issues to senior engineers or third-party vendors when necessary. Proactively identify opportunities for system improvements and efficiencies within client environments. Requirements: Previous experience in a similar 1st/2nd line IT support role, preferably within an MSP environment. Strong knowledge of Office 365 applications and administration, including Exchange Online and SharePoint. Experience with Azure Active Directory administration and configuration. Proficiency in Windows Server administration (2012/2016/2019) and Active Directory management. Solid understanding of networking principles, including TCP/IP, DNS, DHCP, and VPN technologies. Familiarity with phone systems, such as VoIP and PBX setups would be advantageous Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Proven problem-solving abilities and a proactive approach to troubleshooting. Relevant industry certifications (e.g., CompTIA A+, Microsoft Certified: Azure Administrator Associate) are advantageous but not essential. Why Join Us: Opportunity to work with a diverse range of clients across various industries, gaining exposure to different technologies and environments. Supportive and collaborative team environment, with opportunities for professional development and career advancement. Competitive salary and benefits package, including training allowances and certification support. Central London location with easy access to public transportation and vibrant amenities. Apply now to be considered for an interview In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 29, 2024
Full time
Position: 1st/2nd Line IT Engineer Location: London, Office based Industry: Managed Service Provider We are a leading Managed Service Provider (MSP) based in the heart of London, currently seeking a dynamic and skilled 1st/2nd Line IT Engineer to join our growing team. As an MSP, we provide comprehensive IT solutions to a diverse range of clients, offering unparalleled opportunities for professional growth and development. Role Overview: As a 1st/2nd Line IT Engineer, you will play a crucial role in providing exceptional technical support to our clients, resolving a wide range of IT issues efficiently and effectively. This role encompasses user support, Office 365 and Azure Active Directory management, server administration, network troubleshooting, phone system support, and other typical 1st to 2nd line IT support duties. Key Responsibilities: Provide timely and professional technical support to clients via phone, email, and onsite visits. Diagnose and resolve hardware, software, and network issues for end-users, ensuring minimal disruption to their workflow. Manage and troubleshoot Office 365 applications, including Outlook, SharePoint, and Teams. Administer Azure Active Directory, including user provisioning, group policy management, and security configurations. Perform server administration tasks, such as user management, software installations, and system updates. Troubleshoot network connectivity issues, including LAN, WAN, and VPN configurations. Support and maintain phone systems, including VoIP setups and traditional PBX systems. Document and escalate complex technical issues to senior engineers or third-party vendors when necessary. Proactively identify opportunities for system improvements and efficiencies within client environments. Requirements: Previous experience in a similar 1st/2nd line IT support role, preferably within an MSP environment. Strong knowledge of Office 365 applications and administration, including Exchange Online and SharePoint. Experience with Azure Active Directory administration and configuration. Proficiency in Windows Server administration (2012/2016/2019) and Active Directory management. Solid understanding of networking principles, including TCP/IP, DNS, DHCP, and VPN technologies. Familiarity with phone systems, such as VoIP and PBX setups would be advantageous Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Proven problem-solving abilities and a proactive approach to troubleshooting. Relevant industry certifications (e.g., CompTIA A+, Microsoft Certified: Azure Administrator Associate) are advantageous but not essential. Why Join Us: Opportunity to work with a diverse range of clients across various industries, gaining exposure to different technologies and environments. Supportive and collaborative team environment, with opportunities for professional development and career advancement. Competitive salary and benefits package, including training allowances and certification support. Central London location with easy access to public transportation and vibrant amenities. Apply now to be considered for an interview In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
I'm on the lookout for an Infrastructure Engineer specialist with a strong background in cloud services and modern IT infrastructure management, specifically within the Microsoft ecosystem to join my client based just outside of Cirencester. and easily commutable from Swindon. Their office is in a beautiful location with lovely lunchtime walks on your doorstep and is modern and bright with on site free parking You will ideally be comfortable working in the office three days a week, with the potential for flexibility around this for the right person once established. The company is well-established and financially very secure. You'll become part of a technology team numbering around 20, embedded within a compact infrastructure unit currently comprising another infrastructure engineer and a helpdesk support engineer. This team is dedicated to supporting an internal user base of roughly 100., and they are now seeking an additional Infrastructure Engineer to join them. They are currently transitioning from a hybrid to a cloud-centric infrastructure so experience working with cloud based technologies and Microsoft intune is essential. In this role, you'll be responsible for providing both 2nd and 3rd line engineering support, tackling technical incidents and issues across the company's IT network, servers, and desktop infrastructure. Your skill set should encompass the entire Microsoft 365 Suite and MS Azure, along with a good knowledge of email security platforms, vulnerability management, and IT networking techniques as they currently work towards their Cyber essentials plus certification. They are in the process of upgrading their systems from Windows Server 2019 to the newer 2022 version, and expertise in networking - particularly with switches, routing, DNS, etcwould be useful. Your role will also involve contributing to key decisions about their infrastructure architecture, aiding in the development of a secure, modern workplace. They are embarking on a range of exciting projects, including the decommissioning of a whole host of legacy infrastructure and the adoption of new private cloud solutions. The perfect candidate will have several years of experience as an Infrastructure Engineer working with cloud services, with opportunities available to progress into more senior roles and training available around AWS. You'll need to have solid experience of working with tech like Microsoft 365 suite, AzureAD, Azure Enterprise Application, Exchange online, Teams, M365, Defender, Intune, Microsoft Always on VPN, Entra ID. Any experience with Sophos, Mimecast, Meraki, AWS would be useful but isn't essential. Salary is anywhere up to 50,000 depending on experience along with bonus, amazing pension, 25 days holiday, health cash plans and death in service. If you'd like to hear more please apply to Sam Miller at SR2 - Socially Responsible Recruitment.
Apr 29, 2024
Full time
I'm on the lookout for an Infrastructure Engineer specialist with a strong background in cloud services and modern IT infrastructure management, specifically within the Microsoft ecosystem to join my client based just outside of Cirencester. and easily commutable from Swindon. Their office is in a beautiful location with lovely lunchtime walks on your doorstep and is modern and bright with on site free parking You will ideally be comfortable working in the office three days a week, with the potential for flexibility around this for the right person once established. The company is well-established and financially very secure. You'll become part of a technology team numbering around 20, embedded within a compact infrastructure unit currently comprising another infrastructure engineer and a helpdesk support engineer. This team is dedicated to supporting an internal user base of roughly 100., and they are now seeking an additional Infrastructure Engineer to join them. They are currently transitioning from a hybrid to a cloud-centric infrastructure so experience working with cloud based technologies and Microsoft intune is essential. In this role, you'll be responsible for providing both 2nd and 3rd line engineering support, tackling technical incidents and issues across the company's IT network, servers, and desktop infrastructure. Your skill set should encompass the entire Microsoft 365 Suite and MS Azure, along with a good knowledge of email security platforms, vulnerability management, and IT networking techniques as they currently work towards their Cyber essentials plus certification. They are in the process of upgrading their systems from Windows Server 2019 to the newer 2022 version, and expertise in networking - particularly with switches, routing, DNS, etcwould be useful. Your role will also involve contributing to key decisions about their infrastructure architecture, aiding in the development of a secure, modern workplace. They are embarking on a range of exciting projects, including the decommissioning of a whole host of legacy infrastructure and the adoption of new private cloud solutions. The perfect candidate will have several years of experience as an Infrastructure Engineer working with cloud services, with opportunities available to progress into more senior roles and training available around AWS. You'll need to have solid experience of working with tech like Microsoft 365 suite, AzureAD, Azure Enterprise Application, Exchange online, Teams, M365, Defender, Intune, Microsoft Always on VPN, Entra ID. Any experience with Sophos, Mimecast, Meraki, AWS would be useful but isn't essential. Salary is anywhere up to 50,000 depending on experience along with bonus, amazing pension, 25 days holiday, health cash plans and death in service. If you'd like to hear more please apply to Sam Miller at SR2 - Socially Responsible Recruitment.
2nd Line Support Engineer Opportunity for a 2nd Line Support Engineer (Contract) to join an MSP leading the way in Tech either in, Bristol, Portsmouth or Cornwall. Day Rate: £160 - £170p/d Inside IR35 Start ASAP 3 Month Contract with Potential Extension Apply online or contact Cameron Hand via / WHO WE ARE: We provide top quality IT Infrastructure services globally, working towards becoming the best at what we do. We were established over 20 years ago and have now got an impressive workforce of over 4000 individuals. We are looking for an experienced 2nd Line Support Engineer to come on board and hit the ground running providing 2nd Line support for our client based in South West. WHAT WILL YOU BE DOING? As a 2nd Line Support Engineer, you will provide technical support to clients and end users as well as oversee the resolution of complex technical issues escalated from the first line support team. You will act as a point of contact for escalated customer queries, ensuring timely and effective resolution, and collaborate with other departments to implement process improvements and enhance service delivery. 2ND LINE SUPPORT ENGINEER - ESSENTIAL SKILLS: Previous experience in a 2nd Line Support role. Service Now Experience. Microsoft O365 Knowledge (Including Teams, Outlook etc). Hardware Support Experience. Strong communication and interpersonal abilities. To identify, troubleshoot and resolve issues. Excellent problem-solving skills with a keen attention to detail. Ability to thrive in a fast-paced, collaborative environment. UK Citizenship Required. TO BE CONSIDERED Please either apply by clicking online or emailing me directly . For further information please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. Feel free to follow me on Twitter or connect with me on LinkedIn by searching 'Cameron Hand'. Key skills: Proven second line experience, Windows, Active Directory, Networking, Customer Support, Hardware Support, Microsoft Office, Troubleshooting, Ticketing
Apr 29, 2024
Full time
2nd Line Support Engineer Opportunity for a 2nd Line Support Engineer (Contract) to join an MSP leading the way in Tech either in, Bristol, Portsmouth or Cornwall. Day Rate: £160 - £170p/d Inside IR35 Start ASAP 3 Month Contract with Potential Extension Apply online or contact Cameron Hand via / WHO WE ARE: We provide top quality IT Infrastructure services globally, working towards becoming the best at what we do. We were established over 20 years ago and have now got an impressive workforce of over 4000 individuals. We are looking for an experienced 2nd Line Support Engineer to come on board and hit the ground running providing 2nd Line support for our client based in South West. WHAT WILL YOU BE DOING? As a 2nd Line Support Engineer, you will provide technical support to clients and end users as well as oversee the resolution of complex technical issues escalated from the first line support team. You will act as a point of contact for escalated customer queries, ensuring timely and effective resolution, and collaborate with other departments to implement process improvements and enhance service delivery. 2ND LINE SUPPORT ENGINEER - ESSENTIAL SKILLS: Previous experience in a 2nd Line Support role. Service Now Experience. Microsoft O365 Knowledge (Including Teams, Outlook etc). Hardware Support Experience. Strong communication and interpersonal abilities. To identify, troubleshoot and resolve issues. Excellent problem-solving skills with a keen attention to detail. Ability to thrive in a fast-paced, collaborative environment. UK Citizenship Required. TO BE CONSIDERED Please either apply by clicking online or emailing me directly . For further information please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. Feel free to follow me on Twitter or connect with me on LinkedIn by searching 'Cameron Hand'. Key skills: Proven second line experience, Windows, Active Directory, Networking, Customer Support, Hardware Support, Microsoft Office, Troubleshooting, Ticketing
Onsite Support Engineer Up to £35,000 Based in Central London Financial Services End Customer Our client, a well-established MSP based in London who currently support some of London's top Financial clients, are looking for an enthusiastic 2nd Line Technical Engineer to come and join their team. You will be part of a team that manages the life-cycle of service incidents, service requests and change requests which delivers all the elements of a high-quality service to both internal and external partners in a timely and accurate manner. Key Skills and Experience: Extensive experience supporting Microsoft operating systems and applications is key: Broad and strong technical background with the Microsoft technology stack including; Office 365, EMS, SharePoint, Active Directory and Windows Server and Desktop operating systems. Any experience with administering a Local Area Network (LAN Switches, Access Points etc) would be advantageous. Extensive experience in delivering desk side support to senior Executive level end-users. Prior experience within the Financial sector with knowledge of supporting Bloomberg, OMS and PMS platforms are preferable. Managing the life-cycle of service raised incidents from end-users. Managing the life-cycle of service requests from end-users. Managing the life-cycle of change requests from end-users. Don't miss out on this amazing opportunity - apply now with your most up to date CV! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 29, 2024
Full time
Onsite Support Engineer Up to £35,000 Based in Central London Financial Services End Customer Our client, a well-established MSP based in London who currently support some of London's top Financial clients, are looking for an enthusiastic 2nd Line Technical Engineer to come and join their team. You will be part of a team that manages the life-cycle of service incidents, service requests and change requests which delivers all the elements of a high-quality service to both internal and external partners in a timely and accurate manner. Key Skills and Experience: Extensive experience supporting Microsoft operating systems and applications is key: Broad and strong technical background with the Microsoft technology stack including; Office 365, EMS, SharePoint, Active Directory and Windows Server and Desktop operating systems. Any experience with administering a Local Area Network (LAN Switches, Access Points etc) would be advantageous. Extensive experience in delivering desk side support to senior Executive level end-users. Prior experience within the Financial sector with knowledge of supporting Bloomberg, OMS and PMS platforms are preferable. Managing the life-cycle of service raised incidents from end-users. Managing the life-cycle of service requests from end-users. Managing the life-cycle of change requests from end-users. Don't miss out on this amazing opportunity - apply now with your most up to date CV! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
My client is a world-class healthcare supplier, they've been dominating their sector for over 50 years. With close links to the NHS, as well as numerous private healthcare practices, they're one of the fastest growing companies around. You'd be joining an established technical team, getting to work on massive projects, and supporting that has a big presence in the UK! If you're looking to dedicate your technical skills to a worthy cause and make strides in your career, then read below. IT Helpdesk Engineer Leeds/Hybrid 20,000 - 26,000 Day-to-Day Duties: Performing to a 1st/2nd Line standard When working from home you'll be working on the service desk dealing with complex tickets. When working in the office you'll be providing hands-up desktop support and occasionally travelling to different sites to support project work. Providing desktop support Project rollouts Communicate efficiently to ensure the end-user's problems are resolved. Create and maintain technical documentation. Tech Stack: Active Directory Windows Server Hardware knowledge Desktop support Company Benefits: Private medical cover Life insurance Cycle to work scheme. Discounts on local restaurants and shops If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 29, 2024
Full time
My client is a world-class healthcare supplier, they've been dominating their sector for over 50 years. With close links to the NHS, as well as numerous private healthcare practices, they're one of the fastest growing companies around. You'd be joining an established technical team, getting to work on massive projects, and supporting that has a big presence in the UK! If you're looking to dedicate your technical skills to a worthy cause and make strides in your career, then read below. IT Helpdesk Engineer Leeds/Hybrid 20,000 - 26,000 Day-to-Day Duties: Performing to a 1st/2nd Line standard When working from home you'll be working on the service desk dealing with complex tickets. When working in the office you'll be providing hands-up desktop support and occasionally travelling to different sites to support project work. Providing desktop support Project rollouts Communicate efficiently to ensure the end-user's problems are resolved. Create and maintain technical documentation. Tech Stack: Active Directory Windows Server Hardware knowledge Desktop support Company Benefits: Private medical cover Life insurance Cycle to work scheme. Discounts on local restaurants and shops If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Job Title: 2nd Line IT Support Engineer Client Overview: I am recruiting a 2nd Line IT Support Engineer for a key client of mine, they want someone to be able to contribute significantly to delivering exceptional technical services to their external customers. Our client is a leader in providing innovative IT solutions and is committed to offering top-notch customer service. If you're passionate about technology, possess strong problem-solving skills, and thrive in a fast-paced environment, this opportunity is perfect for you. Role Description: As a 2nd Line IT Support Engineer, you will play a vital role in ensuring our client's external customers receive prompt and effective technical support. You will collaborate closely with clients to understand their unique needs and deliver customised solutions to enhance their IT infrastructure and operations. Key Responsibilities: Provide timely and professional responses to customer inquiries. Diagnose and resolve technical issues related to hardware and software. Perform system upgrades, installations, and configurations according to client requirements. Work closely with 1st line support to escalate and resolve complex technical issues. Offer training and guidance to clients on utilising IT systems efficiently. Maintain detailed documentation of support activities, solutions, and best practices. Requirements: Experience with Windows 10 and Windows 11 Proficiency in Microsoft 365 suite, including Exchange Online, SharePoint Online, and Teams administration. Understanding of PowerShell scripting - desirable Experience with Windows Server 2016, 2019, and newer versions. Familiarity with Microsoft Intune for mobile device management and endpoint security. Knowledge of Microsoft Azure services and administration. Experience in SharePoint administration. Ability to work with cloud-based technologies and implement best practices for scalability, security, and performance. Excellent problem-solving skills and the ability to analyse complex technical issues. Strong communication skills to interact effectively with clients and internal teams. Desirable - Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Azure Administrator Associate, or similar credentials are highly desirable. Benefits: Competitive compensation based on skills and experience. Opportunities for professional growth and career advancement. Flexible work arrangements and a supportive work environment. Comprehensive health and wellness benefits. Engaging projects and exposure to cutting-edge technologies. How to Apply: If you are enthusiastic about taking on this exciting role and making a meaningful impact, please apply using the button below.
Apr 29, 2024
Full time
Job Title: 2nd Line IT Support Engineer Client Overview: I am recruiting a 2nd Line IT Support Engineer for a key client of mine, they want someone to be able to contribute significantly to delivering exceptional technical services to their external customers. Our client is a leader in providing innovative IT solutions and is committed to offering top-notch customer service. If you're passionate about technology, possess strong problem-solving skills, and thrive in a fast-paced environment, this opportunity is perfect for you. Role Description: As a 2nd Line IT Support Engineer, you will play a vital role in ensuring our client's external customers receive prompt and effective technical support. You will collaborate closely with clients to understand their unique needs and deliver customised solutions to enhance their IT infrastructure and operations. Key Responsibilities: Provide timely and professional responses to customer inquiries. Diagnose and resolve technical issues related to hardware and software. Perform system upgrades, installations, and configurations according to client requirements. Work closely with 1st line support to escalate and resolve complex technical issues. Offer training and guidance to clients on utilising IT systems efficiently. Maintain detailed documentation of support activities, solutions, and best practices. Requirements: Experience with Windows 10 and Windows 11 Proficiency in Microsoft 365 suite, including Exchange Online, SharePoint Online, and Teams administration. Understanding of PowerShell scripting - desirable Experience with Windows Server 2016, 2019, and newer versions. Familiarity with Microsoft Intune for mobile device management and endpoint security. Knowledge of Microsoft Azure services and administration. Experience in SharePoint administration. Ability to work with cloud-based technologies and implement best practices for scalability, security, and performance. Excellent problem-solving skills and the ability to analyse complex technical issues. Strong communication skills to interact effectively with clients and internal teams. Desirable - Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Azure Administrator Associate, or similar credentials are highly desirable. Benefits: Competitive compensation based on skills and experience. Opportunities for professional growth and career advancement. Flexible work arrangements and a supportive work environment. Comprehensive health and wellness benefits. Engaging projects and exposure to cutting-edge technologies. How to Apply: If you are enthusiastic about taking on this exciting role and making a meaningful impact, please apply using the button below.
Our reputable and award-winning client is seeking an IT Support Engineer to join their team in Saint Leonards. MFK Recruitment has successfully placed 32 IT candidates to the group in the past 5 years, 24 are still with the company! Our client is well known for retaining their employees, due to the culture and career progression opportunities. The company specialises in the design, implementation, and support of a range of Cloud services and business applications including I.T. managed services, I.T. infrastructure support, hosted collaboration, and mobile communication solutions. What will the IT Support Engineer be doing day-to-day? This is an opportunity to work for a dynamic and fast-growing organisation. The purpose of the role is to install and support IT systems and infrastructure for our clients. We are looking for a capable Technical Engineer (2nd line level) with a proven history supporting and maintaining on-premise and cloud environments, and experience working for an MSP implementing and administering Microsoft Azure, Microsoft 365 suite, Hyper-V & Telecoms systems. Overview of the IT Support Engineer role: Provide technical support for a wide variety of current and new technologies for a range of SMB and Enterprise clients. Provide technical guidance and resolve issues within SLA guidelines. Assist with managing company internal IT systems. Work closely with Sales Account Managers and clients to develop proposals that are technically ratified. Assist with IT project implementations, from planning and design, through to completion. Accurately record all support calls in our ticket management system Proactively monitor support queues and respond in a timely way Maintain all internal performance targets Carry out scheduled maintenance and updates on client environments Always follow a best practice approach to cyber and network security Maintain a polite and professional approach at all times Liaise with third party vendors to resolve customer issues where necessary Prepare hardware prior to delivery including deploying OS image, Microsoft 365, security application Assist with onsite client deployments Visit client sites to conclude escalated helpdesk support cases IT Support Engineer - Skills and experience: Microsoft technologies: 365, Azure, Windows, AD, Server OS Cyber security: firewalls, web filters, advanced protection and recovery Networking: Configuring, maintaining & troubleshooting Cloud technologies: 365, Azure, SharePoint, OneDrive Configuring & maintaining devices with Microsoft Endpoint Management Virtualisation: VMware / Hyper-V Backup solutions: On-prem & cloud Telecoms: Microsoft Teams & Splicecom systems OS Support: Windows & Apple Willing to travel to customer sites Flexible with work hours, successful candidate will take part in an extended support rota A passion for a wide range of enterprise grade infrastructure technology is essential (networking, server and endpoint, cloud, security) Experience of working with and supporting a range of information technologies. A minimum of three years' experience in a similar IT role Desirable Qualifications: Microsoft Certified - Azure or 365 related Cisco CompTIA
Apr 29, 2024
Full time
Our reputable and award-winning client is seeking an IT Support Engineer to join their team in Saint Leonards. MFK Recruitment has successfully placed 32 IT candidates to the group in the past 5 years, 24 are still with the company! Our client is well known for retaining their employees, due to the culture and career progression opportunities. The company specialises in the design, implementation, and support of a range of Cloud services and business applications including I.T. managed services, I.T. infrastructure support, hosted collaboration, and mobile communication solutions. What will the IT Support Engineer be doing day-to-day? This is an opportunity to work for a dynamic and fast-growing organisation. The purpose of the role is to install and support IT systems and infrastructure for our clients. We are looking for a capable Technical Engineer (2nd line level) with a proven history supporting and maintaining on-premise and cloud environments, and experience working for an MSP implementing and administering Microsoft Azure, Microsoft 365 suite, Hyper-V & Telecoms systems. Overview of the IT Support Engineer role: Provide technical support for a wide variety of current and new technologies for a range of SMB and Enterprise clients. Provide technical guidance and resolve issues within SLA guidelines. Assist with managing company internal IT systems. Work closely with Sales Account Managers and clients to develop proposals that are technically ratified. Assist with IT project implementations, from planning and design, through to completion. Accurately record all support calls in our ticket management system Proactively monitor support queues and respond in a timely way Maintain all internal performance targets Carry out scheduled maintenance and updates on client environments Always follow a best practice approach to cyber and network security Maintain a polite and professional approach at all times Liaise with third party vendors to resolve customer issues where necessary Prepare hardware prior to delivery including deploying OS image, Microsoft 365, security application Assist with onsite client deployments Visit client sites to conclude escalated helpdesk support cases IT Support Engineer - Skills and experience: Microsoft technologies: 365, Azure, Windows, AD, Server OS Cyber security: firewalls, web filters, advanced protection and recovery Networking: Configuring, maintaining & troubleshooting Cloud technologies: 365, Azure, SharePoint, OneDrive Configuring & maintaining devices with Microsoft Endpoint Management Virtualisation: VMware / Hyper-V Backup solutions: On-prem & cloud Telecoms: Microsoft Teams & Splicecom systems OS Support: Windows & Apple Willing to travel to customer sites Flexible with work hours, successful candidate will take part in an extended support rota A passion for a wide range of enterprise grade infrastructure technology is essential (networking, server and endpoint, cloud, security) Experience of working with and supporting a range of information technologies. A minimum of three years' experience in a similar IT role Desirable Qualifications: Microsoft Certified - Azure or 365 related Cisco CompTIA
This unique MSP company in Worthing is looking for a strong 2nd Line Techncial Support Advisor to join their team. This position will cross into 2nd Line tasks and full training and mentoring is offered. This role has become available due to the business securing a large new client on top of their substantial growth in the last 6 months. If you have the ambition to be field based in the future, this business will prepare you for having the skills to also go out and support clients with technical issues at other businesses. If you want to progress by learning new skills and progressing on the support desk, this is also a great career path. The business offers some great benefits such as flexible working arrangements to enhance your work life balance, learning opportunities and a supportive environment. Some of the main duties as a Technical Support include: Answering the phone or deal with incoming emails, with a calm and Customer service focused approach. Manage tickets assigned to you and ensure system is organised and up to date. To diagnose, log, action and follow through to resolution all faults and requests, including escalations whilst keeping the customer informed of progress. Be able to identify when a fault cannot be fixed remotely and escalate this issue to a manager. This role comes with a competitive salary, 24 days holiday plus bank holidays and your birthday off. Each year of work, you gain an extra holiday day up to 37 days! There is free parking and lots of training. If you wish to learn more about this Technical Support Engineer role, please apply today.
Apr 29, 2024
Full time
This unique MSP company in Worthing is looking for a strong 2nd Line Techncial Support Advisor to join their team. This position will cross into 2nd Line tasks and full training and mentoring is offered. This role has become available due to the business securing a large new client on top of their substantial growth in the last 6 months. If you have the ambition to be field based in the future, this business will prepare you for having the skills to also go out and support clients with technical issues at other businesses. If you want to progress by learning new skills and progressing on the support desk, this is also a great career path. The business offers some great benefits such as flexible working arrangements to enhance your work life balance, learning opportunities and a supportive environment. Some of the main duties as a Technical Support include: Answering the phone or deal with incoming emails, with a calm and Customer service focused approach. Manage tickets assigned to you and ensure system is organised and up to date. To diagnose, log, action and follow through to resolution all faults and requests, including escalations whilst keeping the customer informed of progress. Be able to identify when a fault cannot be fixed remotely and escalate this issue to a manager. This role comes with a competitive salary, 24 days holiday plus bank holidays and your birthday off. Each year of work, you gain an extra holiday day up to 37 days! There is free parking and lots of training. If you wish to learn more about this Technical Support Engineer role, please apply today.
1 st Line Service Desk Analyst We have a fantastic opportunity for a Service Desk Analyst / 1st Line Support Engineer to join a vibrant and highly skilled team of support engineers to providing technical IT support to both internal and external customers. The position comes with training and development into 2nd line and beyond. The role is hybrid with 3 days on site in St Ives and 2 days from home. Main duties for the Service Desk Analyst / 1 st Line Support Engineer: The Service Desk Analyst will provide internal technical support for systems including server, desktop and networking infrastructure. The 1st Line Support Engineer will complete PC Builds, Installation of Operating Systems and peripherals for internal and external customers Liaise with and build strong working relationships with stakeholders Record all calls to ensure accurate information about the client s systems is maintained and available to other support personnel and account managers. Escalate issues in line with guidance. Manage demanding users on customer sites who have high expectations. Communicate technical issues and concepts to a non-technical audience Work together with your Line Manager to develop and enhance your knowledge and skill sets. There may be a requirement to provide cover to other customer sites when absence by other engineers dictates. Any other relevant tasks commensurate with your position, as directed by your Line Manager or appropriate Company Director. Experience Required for the Service Desk Analyst / 1 st Line Support Engineer Installation of Windows OS Proven Customer service skills. Positive, enthusiastic and supportive individual. Ability to take ownership of and progress issues. Excellent communication and interpersonal skills. Educated to GCSE level in Math s and English or equivalent. Good communication skills.
Apr 29, 2024
Full time
1 st Line Service Desk Analyst We have a fantastic opportunity for a Service Desk Analyst / 1st Line Support Engineer to join a vibrant and highly skilled team of support engineers to providing technical IT support to both internal and external customers. The position comes with training and development into 2nd line and beyond. The role is hybrid with 3 days on site in St Ives and 2 days from home. Main duties for the Service Desk Analyst / 1 st Line Support Engineer: The Service Desk Analyst will provide internal technical support for systems including server, desktop and networking infrastructure. The 1st Line Support Engineer will complete PC Builds, Installation of Operating Systems and peripherals for internal and external customers Liaise with and build strong working relationships with stakeholders Record all calls to ensure accurate information about the client s systems is maintained and available to other support personnel and account managers. Escalate issues in line with guidance. Manage demanding users on customer sites who have high expectations. Communicate technical issues and concepts to a non-technical audience Work together with your Line Manager to develop and enhance your knowledge and skill sets. There may be a requirement to provide cover to other customer sites when absence by other engineers dictates. Any other relevant tasks commensurate with your position, as directed by your Line Manager or appropriate Company Director. Experience Required for the Service Desk Analyst / 1 st Line Support Engineer Installation of Windows OS Proven Customer service skills. Positive, enthusiastic and supportive individual. Ability to take ownership of and progress issues. Excellent communication and interpersonal skills. Educated to GCSE level in Math s and English or equivalent. Good communication skills.