Are you passionate about providing exceptional customer support and driving operational efficiencies? Do you thrive in a fast-paced environment where you can showcase your technical expertise? We are currently seeking an Application Support Analyst to join our client's dynamic team in London. Our client is a leading provider of innovative solutions for the insurance industry. Their cutting-edge software streamlines data management, enhances operational efficiency, and ensures compliance with regulatory requirements. Join their team and be part of an organisation that is revolutionising the insurtech industry. As an Application Support Analyst, you will be the first point of contact for customers, providing timely and effective support for any issues or requests. Your main responsibilities will include: Being the direct contact for customers, offering 1st and 2nd line support. Analysing, investigating, and resolving tickets, replicating client environments on internal QA sites as needed. Configuring and deploying both internal and external applications. Collaborating with relevant teams to escalate tickets, track resolution progress, and ensure timely resolution. Implementing system and user administration tasks, including configuration changes. Assisting with SQL configuration changes and troubleshooting issues through queries. Providing training to clients, both in-person and remotely. Monitoring system alerting and conducting health checks. Producing reports on Service Desk statistics. Conducting preliminary analysis on Power BI related issues. Updating and maintaining documents and procedures. To be successful in this role, you should possess the following skills and qualifications: Customer-focused mindset with excellent communication skills. Interpersonal skills to effectively interact with colleagues and clients. Tenacity and assertiveness to tackle challenges head-on. Keen eye for detail to ensure accuracy. Familiarity with ITIL framework and Service Desk toolset. Ability to assess, prioritise, and manage demand effectively. Strong team player with the ability to work independently. Creative problem-solving skills to resolve issues. Proven experience with a Service Desk tool, such as JIRA Service Desk. Familiarity with user management tools. SQL or other database scripting language skills (preferred). Knowledge of insurance terminology and Lloyd's Market (desirable). Strong time management and proactive mindset. Ability to convey technical feedback in a user-friendly way. Process-driven mindset with effective teamwork and interpersonal skills. Opportunity to work with cutting-edge insurtech solutions. Dynamic and collaborative work environment. Continuous personal development and structured training. High levels of teamwork and effective communication. Culture of innovation and excellence. Strong customer focus in everything we do. If you are a motivated and enthusiastic Application Support Analyst looking to take the next step in your career, apply now. Join our client's team and contribute to their mission of transforming the insurance industry. LHH is an employment consultancy that believes in talent, not labels. It is important to us that we run inclusive recruitment processes to support candidates of all abilities and encourage applicants of all backgrounds and perspectives to apply. LHH is committed to building an inclusive, supportive environment to enable candidates to explore the next steps in their careers. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
May 01, 2024
Full time
Are you passionate about providing exceptional customer support and driving operational efficiencies? Do you thrive in a fast-paced environment where you can showcase your technical expertise? We are currently seeking an Application Support Analyst to join our client's dynamic team in London. Our client is a leading provider of innovative solutions for the insurance industry. Their cutting-edge software streamlines data management, enhances operational efficiency, and ensures compliance with regulatory requirements. Join their team and be part of an organisation that is revolutionising the insurtech industry. As an Application Support Analyst, you will be the first point of contact for customers, providing timely and effective support for any issues or requests. Your main responsibilities will include: Being the direct contact for customers, offering 1st and 2nd line support. Analysing, investigating, and resolving tickets, replicating client environments on internal QA sites as needed. Configuring and deploying both internal and external applications. Collaborating with relevant teams to escalate tickets, track resolution progress, and ensure timely resolution. Implementing system and user administration tasks, including configuration changes. Assisting with SQL configuration changes and troubleshooting issues through queries. Providing training to clients, both in-person and remotely. Monitoring system alerting and conducting health checks. Producing reports on Service Desk statistics. Conducting preliminary analysis on Power BI related issues. Updating and maintaining documents and procedures. To be successful in this role, you should possess the following skills and qualifications: Customer-focused mindset with excellent communication skills. Interpersonal skills to effectively interact with colleagues and clients. Tenacity and assertiveness to tackle challenges head-on. Keen eye for detail to ensure accuracy. Familiarity with ITIL framework and Service Desk toolset. Ability to assess, prioritise, and manage demand effectively. Strong team player with the ability to work independently. Creative problem-solving skills to resolve issues. Proven experience with a Service Desk tool, such as JIRA Service Desk. Familiarity with user management tools. SQL or other database scripting language skills (preferred). Knowledge of insurance terminology and Lloyd's Market (desirable). Strong time management and proactive mindset. Ability to convey technical feedback in a user-friendly way. Process-driven mindset with effective teamwork and interpersonal skills. Opportunity to work with cutting-edge insurtech solutions. Dynamic and collaborative work environment. Continuous personal development and structured training. High levels of teamwork and effective communication. Culture of innovation and excellence. Strong customer focus in everything we do. If you are a motivated and enthusiastic Application Support Analyst looking to take the next step in your career, apply now. Join our client's team and contribute to their mission of transforming the insurance industry. LHH is an employment consultancy that believes in talent, not labels. It is important to us that we run inclusive recruitment processes to support candidates of all abilities and encourage applicants of all backgrounds and perspectives to apply. LHH is committed to building an inclusive, supportive environment to enable candidates to explore the next steps in their careers. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Job title : IT Service Desk Analyst Contract : Permanent Salary: £40,000 + Benefits Location: Hybrid based in The City of LondonWe are currently working with a global leading Law firm who are looking to bring in an IT Service Desk Analyst to support their Lawyers, Paralegals, PAs etc. They are bringing someone in on a permanent basis who is passionate, keen to learn and has previous experience working within a professional services environment.The IT Service Desk Analyst will have the opportunity to work on a variety of projects and progress within the firm. The IT Service Desk Analyst will be required to troubleshoot laptop and hardware issues as well as applications such as Word, Excel, PowerPoint, Teams and SharePoint. In addition to this you will be working with Active Directory and Exchange supporting with email issues and adding users to distribution lists, locking accounts and managing documents. As the IT Service Desk Analyst you will also be working on wide array of legal applications such as iManage, CompareDocs, CMS, FileSite, BigHand and Intapp. Essential skills - IT Service Desk Analyst: Office 365 - Word, Excel, PowerPoint, Exchange/ Outlook, SharePoint, Teams Customer Service experience Active Directory experience Experience working in professional services Strong communication skill Passion for IT Dynamic thinker Fast learner Windows 10 experience Desirable skills - IT Service Desk Analyst: Networking experience Experience using ServiceNow Experience escalating tickets Experience with Intune Experience with Azure AirWatch experience Symantec Enterprise Vault experience Hardware support including PCs, Surface Pro, Screens, Monitors, Printers ITIL certification If you are interested in joining an organisation who are more than happy to invest into your learning, please apply for the IT Service Desk Analyst role with a copy of your latest CV and we will be in touch.Helpdesk / Office support / Service Desk / 1st line support / IT Support / IT Analyst / AirWatch / Azure / Intune / ServiceNow / Legal / Word / Excel / PowerPoint / SharePoint / Office 365 / MS Teams / Customer Service / Active Directory / Imanage / CMS / ComapreDocs / FileSite / BigHand / Intapp / Exchange / Windows 10 / troubleshooting / ServiceNow / O365 / AD / Anywhere 365 / Symantec Enterprise Vault / Surface pro 4 / Outlook / Surface Pro / Printers / Monitors / PCs / Screens / W10 / Windows / Hardware / ITIL /
May 01, 2024
Full time
Job title : IT Service Desk Analyst Contract : Permanent Salary: £40,000 + Benefits Location: Hybrid based in The City of LondonWe are currently working with a global leading Law firm who are looking to bring in an IT Service Desk Analyst to support their Lawyers, Paralegals, PAs etc. They are bringing someone in on a permanent basis who is passionate, keen to learn and has previous experience working within a professional services environment.The IT Service Desk Analyst will have the opportunity to work on a variety of projects and progress within the firm. The IT Service Desk Analyst will be required to troubleshoot laptop and hardware issues as well as applications such as Word, Excel, PowerPoint, Teams and SharePoint. In addition to this you will be working with Active Directory and Exchange supporting with email issues and adding users to distribution lists, locking accounts and managing documents. As the IT Service Desk Analyst you will also be working on wide array of legal applications such as iManage, CompareDocs, CMS, FileSite, BigHand and Intapp. Essential skills - IT Service Desk Analyst: Office 365 - Word, Excel, PowerPoint, Exchange/ Outlook, SharePoint, Teams Customer Service experience Active Directory experience Experience working in professional services Strong communication skill Passion for IT Dynamic thinker Fast learner Windows 10 experience Desirable skills - IT Service Desk Analyst: Networking experience Experience using ServiceNow Experience escalating tickets Experience with Intune Experience with Azure AirWatch experience Symantec Enterprise Vault experience Hardware support including PCs, Surface Pro, Screens, Monitors, Printers ITIL certification If you are interested in joining an organisation who are more than happy to invest into your learning, please apply for the IT Service Desk Analyst role with a copy of your latest CV and we will be in touch.Helpdesk / Office support / Service Desk / 1st line support / IT Support / IT Analyst / AirWatch / Azure / Intune / ServiceNow / Legal / Word / Excel / PowerPoint / SharePoint / Office 365 / MS Teams / Customer Service / Active Directory / Imanage / CMS / ComapreDocs / FileSite / BigHand / Intapp / Exchange / Windows 10 / troubleshooting / ServiceNow / O365 / AD / Anywhere 365 / Symantec Enterprise Vault / Surface pro 4 / Outlook / Surface Pro / Printers / Monitors / PCs / Screens / W10 / Windows / Hardware / ITIL /
IT Helpdesk Support Analyst 1st/2nd line City of London £35000 immediate start Hybrid working We are very excited to be recruiting a NEW MEMBER to join the IT Technology Department of this professional firm, 5-minutes walk from Blackfriars/City Thameslink/Cannon Street!Joining the existing team of 11, you will be responsible for providing IT support to around 1600 users throughout various offices to ensure that business operations run smoothly and escalated Client queries are handled efficiently and effectively. A bit about the firm: They are an independent member of a Global organisation, one of the largest network in their field in the world. Their Technical environment: 100MB - 1GB Fibre WAN network 4G, mobile and Cisco VPN remote working Blackberry Work/Microsoft Intune M-Files Document Management Microsoft 365 Microsoft Exchange Online Microsoft Teams telephony, messaging and conferencing Mimecast SharePoint 2013 Intranet (Crocus) Windows 10/11 Enterprise Wide range of industry applications (all SQL DB's) Windows 2016/2019 What's in it for you? They are offering a competitive salary of £35,000, 26 days holiday, flexible benefits package, personal and professional development. They are truly a great bunch - they work hard but they also have some fun when they're in the office finding time to socialise outside of hours. A bit about the role: This is a National role, reporting into a supportive Senior Manager for Technology Support. As an IT Support Analyst, you will be based in their swanky new offices in London and this will also involve some travel to the firm's regional sites (on a rota basis) for helpdesk, administration and project work. The standard hours are 9.30 - 5.30 Monday to Friday but the team (again on a rota basis) cover working hours of between 8.00 am and 6.00 pm to ensure that cover is provided for those members of staff that start earlier or finish later. Initially for probably the first 3 months (probation) you will be expected to work Monday to Friday in the London office. Following this, you will be able to WFH on a rotational basis - the current pattern is three days in the office one week, two days the following and the following 5 days working from home. Occasionally there will also be a need to work overtime and to be "on call" again on a rota - all of which is paid at overtime rate. What will you be doing? Communicate with internal stakeholders to understand their requirements Advising clients on possible solutions Diagnosing the source of users' IT issues Escalate complex problems and making users aware of the impact Installing and configuring computer hardware and software Involvement in projects Setting up accounts for new starters Planning and undertaking scheduled maintenance upgrades or software deployments What do you need to be successful? Proven experience as an IT Analyst or similar In-depth knowledge of hardware and software Up-to-date knowledge of IT and software trends Strong customer service ethos Excellent written and verbal communication skills A natural problem solver - ready to go the extra mile Engaging personality Friendly and polite Team player If you think this role sounds right up your street - hit click and apply now! There is a full job description available to suitable candidates.
May 01, 2024
Full time
IT Helpdesk Support Analyst 1st/2nd line City of London £35000 immediate start Hybrid working We are very excited to be recruiting a NEW MEMBER to join the IT Technology Department of this professional firm, 5-minutes walk from Blackfriars/City Thameslink/Cannon Street!Joining the existing team of 11, you will be responsible for providing IT support to around 1600 users throughout various offices to ensure that business operations run smoothly and escalated Client queries are handled efficiently and effectively. A bit about the firm: They are an independent member of a Global organisation, one of the largest network in their field in the world. Their Technical environment: 100MB - 1GB Fibre WAN network 4G, mobile and Cisco VPN remote working Blackberry Work/Microsoft Intune M-Files Document Management Microsoft 365 Microsoft Exchange Online Microsoft Teams telephony, messaging and conferencing Mimecast SharePoint 2013 Intranet (Crocus) Windows 10/11 Enterprise Wide range of industry applications (all SQL DB's) Windows 2016/2019 What's in it for you? They are offering a competitive salary of £35,000, 26 days holiday, flexible benefits package, personal and professional development. They are truly a great bunch - they work hard but they also have some fun when they're in the office finding time to socialise outside of hours. A bit about the role: This is a National role, reporting into a supportive Senior Manager for Technology Support. As an IT Support Analyst, you will be based in their swanky new offices in London and this will also involve some travel to the firm's regional sites (on a rota basis) for helpdesk, administration and project work. The standard hours are 9.30 - 5.30 Monday to Friday but the team (again on a rota basis) cover working hours of between 8.00 am and 6.00 pm to ensure that cover is provided for those members of staff that start earlier or finish later. Initially for probably the first 3 months (probation) you will be expected to work Monday to Friday in the London office. Following this, you will be able to WFH on a rotational basis - the current pattern is three days in the office one week, two days the following and the following 5 days working from home. Occasionally there will also be a need to work overtime and to be "on call" again on a rota - all of which is paid at overtime rate. What will you be doing? Communicate with internal stakeholders to understand their requirements Advising clients on possible solutions Diagnosing the source of users' IT issues Escalate complex problems and making users aware of the impact Installing and configuring computer hardware and software Involvement in projects Setting up accounts for new starters Planning and undertaking scheduled maintenance upgrades or software deployments What do you need to be successful? Proven experience as an IT Analyst or similar In-depth knowledge of hardware and software Up-to-date knowledge of IT and software trends Strong customer service ethos Excellent written and verbal communication skills A natural problem solver - ready to go the extra mile Engaging personality Friendly and polite Team player If you think this role sounds right up your street - hit click and apply now! There is a full job description available to suitable candidates.
About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide . Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide , processing over 1 Billion appointments to date . The company is headquartered in London, United Kingdom , with global offices located in New York City , Vancouver , Sydney , Amsterdam , Dubai and Warsaw . Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram , Facebook and Google. Role overview Given our exciting and progressive growth plans, we are looking for an exceptional Senior Product Manager to come and join our global business. Reporting directly into the Head of Product , and working collaboratively with engineers , designers , data analysts, and marketeers in an innovative environment , you will be accountable for leading two squads helping our partners manage their money and responsible for payments, money transfers, banking, and embedded finance. This is a great opportunity for someone looking to work in a fast-paced and changing environment , who likes to work autonomously , enjoys a challenge and wants to make an impact . What you will be doing Insightfulness - Conducting market and user research to become the in-house expert on industry trends and best practices. Strategic Innovation - Developing a comprehensive, innovative product strategy for your workstream, aligned with business objectives and market trends. Data-Driven - Driving the product roadmap, prioritising features and making data-driven decisions based on user feedback and market insights. End-to-End Leadership - Leading end-to-end product development, from ideation to launch and beyond, ensuring timely delivery and high-quality execution. Cross-functional collaboration - working closely with cross-functional teams, including engineering, design, marketing, and operations, to define product requirements and specifications. Stakeholder Alignment - Collaborating with internal stakeholders, including executives, marketing teams, and operations, to align product strategy with business objectives. Transparency - Communicating product vision, progress, and results to stakeholders, ensuring transparency and building strong working relationships. This list is not exhaustive and there may be other activities you are required to deliver. To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week. What we are looking for Experience - 5+ years of product management experience, preferably in a scale-up B2B SaaS company within banking, fintec, or related industries. Product Leader - Proven track record of successfully leading and delivering complex software products and features, ideally in the areas of payments, KYC, open banking, or embedded finance. Strategic - Strong analytical skills, with the ability to translate data and insights into actionable product strategies and roadmap plans. Agile- Experience working in an agile development environment, employing iterative and data-driven methodologies. Influential Communicator- Exceptional communication and leadership skills, with the ability to influence and collaborate effectively across cross-functional teams and stakeholders. Customer-centric Mindset - with a passion for understanding customer needs and delivering exceptional user experiences. Resourcefulness - Entrepreneurial spirit, with the ability to thrive in a fast-paced, dynamic scaleup environment. Relationship - Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards Team Player - Happy to roll sleeves up and assist the team when required (team player) Adaptability - Comfortable working in a fast-paced and changing environment At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role. Interview Process Screen call - Video-call with a member from the Talent Team - 30m 1st Stage - Video-call with Hiring Manager - 45-60m 2nd Stage - Video-call with Hiring Team - 45-60m We aim to finalise the entire interview process and deliver feedback within 3 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe. Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
Apr 29, 2024
Full time
About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide . Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide , processing over 1 Billion appointments to date . The company is headquartered in London, United Kingdom , with global offices located in New York City , Vancouver , Sydney , Amsterdam , Dubai and Warsaw . Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram , Facebook and Google. Role overview Given our exciting and progressive growth plans, we are looking for an exceptional Senior Product Manager to come and join our global business. Reporting directly into the Head of Product , and working collaboratively with engineers , designers , data analysts, and marketeers in an innovative environment , you will be accountable for leading two squads helping our partners manage their money and responsible for payments, money transfers, banking, and embedded finance. This is a great opportunity for someone looking to work in a fast-paced and changing environment , who likes to work autonomously , enjoys a challenge and wants to make an impact . What you will be doing Insightfulness - Conducting market and user research to become the in-house expert on industry trends and best practices. Strategic Innovation - Developing a comprehensive, innovative product strategy for your workstream, aligned with business objectives and market trends. Data-Driven - Driving the product roadmap, prioritising features and making data-driven decisions based on user feedback and market insights. End-to-End Leadership - Leading end-to-end product development, from ideation to launch and beyond, ensuring timely delivery and high-quality execution. Cross-functional collaboration - working closely with cross-functional teams, including engineering, design, marketing, and operations, to define product requirements and specifications. Stakeholder Alignment - Collaborating with internal stakeholders, including executives, marketing teams, and operations, to align product strategy with business objectives. Transparency - Communicating product vision, progress, and results to stakeholders, ensuring transparency and building strong working relationships. This list is not exhaustive and there may be other activities you are required to deliver. To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week. What we are looking for Experience - 5+ years of product management experience, preferably in a scale-up B2B SaaS company within banking, fintec, or related industries. Product Leader - Proven track record of successfully leading and delivering complex software products and features, ideally in the areas of payments, KYC, open banking, or embedded finance. Strategic - Strong analytical skills, with the ability to translate data and insights into actionable product strategies and roadmap plans. Agile- Experience working in an agile development environment, employing iterative and data-driven methodologies. Influential Communicator- Exceptional communication and leadership skills, with the ability to influence and collaborate effectively across cross-functional teams and stakeholders. Customer-centric Mindset - with a passion for understanding customer needs and delivering exceptional user experiences. Resourcefulness - Entrepreneurial spirit, with the ability to thrive in a fast-paced, dynamic scaleup environment. Relationship - Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards Team Player - Happy to roll sleeves up and assist the team when required (team player) Adaptability - Comfortable working in a fast-paced and changing environment At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role. Interview Process Screen call - Video-call with a member from the Talent Team - 30m 1st Stage - Video-call with Hiring Manager - 45-60m 2nd Stage - Video-call with Hiring Team - 45-60m We aim to finalise the entire interview process and deliver feedback within 3 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe. Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
Position: 2nd Line Service Desk Engineer - Hybrid Reporting to: Service Desk Team Leader Our client is looking for a positive, forward-thinking team player, to join their Service Desk team, as a 2nd line Service Desk Engineer. Our client is in the top 10 MSPs in the world and specialise in providing fully managed IT services to a diverse clientele across the globe. This role will involve working closely with Service Desk technicians to address complex issues across a wide array of technologies. The ideal candidate will have advanced technical skills, and a track record in a 2nd line engineer role. This MSP offer great career progression within their company. This role requires an individual who can: Diagnose and resolve 2nd line assigned and escalated support tickets within target resolution times. Diagnose and resolve NOC tickets (from the monitoring of clients' systems) within target resolution times. Provide face-to-face technical support by attending pre-scheduled client site visits. Accurately classify and prioritise tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Regularly communicate to client end-users and their IT Officers progress towards resolution ensuring they are updated throughout the lifecycle of a ticket. Identify recurring IT issues affecting our clients where a permanent fix is required. Documenting useable technical and instructional guides and maintaining the IT Knowledge Management system Always provide excellent customer service and an excellent customer experience. Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes. Liaise with partners and third-party vendors to resolve customer issues. Supporting, mentoring, training and developing the team of 1st Line Analysts Keep yourself updated, and share with your colleagues, the latest technological and cyber-security advancements and changes to technologies used by our clients. Obtain Microsoft & other related technical certifications. Knowledge, Skills & Experience Required: Knowledge of and experience troubleshooting and supporting the following technologies: Windows Server (On-premise and Azure) Administration of Active Directory (On-premise and Azure), Group Policy, Office 365 and SharePoint Microsoft Exchange platform Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, V-Sphere) Backup & DR solutions Cyber-security technologies and issues (Incident response, EDR, MFA, AV) Citrix environments, both end user and core architecture (Virtual Desktops & Apps, Netscaler, Director, Studio) Strong networking knowledge (TCP/IP, DNS, DHCP, Active Directory, RDS, Group Policy, LAN, WAN, Wireless, Switches, Routers) Advanced skills in Windows OS, MAC OSX & Microsoft Office issues Experience in configuring and supporting mobile devices. The ability to configure, administer and support Windows and MAC devices (laptops, desktops etc) Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects Excellent team player but with the capacity to be strongly self-motivated Ability to deal with difficult or demanding situations in a calm and professional manner UK driving license
Apr 26, 2024
Full time
Position: 2nd Line Service Desk Engineer - Hybrid Reporting to: Service Desk Team Leader Our client is looking for a positive, forward-thinking team player, to join their Service Desk team, as a 2nd line Service Desk Engineer. Our client is in the top 10 MSPs in the world and specialise in providing fully managed IT services to a diverse clientele across the globe. This role will involve working closely with Service Desk technicians to address complex issues across a wide array of technologies. The ideal candidate will have advanced technical skills, and a track record in a 2nd line engineer role. This MSP offer great career progression within their company. This role requires an individual who can: Diagnose and resolve 2nd line assigned and escalated support tickets within target resolution times. Diagnose and resolve NOC tickets (from the monitoring of clients' systems) within target resolution times. Provide face-to-face technical support by attending pre-scheduled client site visits. Accurately classify and prioritise tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Regularly communicate to client end-users and their IT Officers progress towards resolution ensuring they are updated throughout the lifecycle of a ticket. Identify recurring IT issues affecting our clients where a permanent fix is required. Documenting useable technical and instructional guides and maintaining the IT Knowledge Management system Always provide excellent customer service and an excellent customer experience. Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes. Liaise with partners and third-party vendors to resolve customer issues. Supporting, mentoring, training and developing the team of 1st Line Analysts Keep yourself updated, and share with your colleagues, the latest technological and cyber-security advancements and changes to technologies used by our clients. Obtain Microsoft & other related technical certifications. Knowledge, Skills & Experience Required: Knowledge of and experience troubleshooting and supporting the following technologies: Windows Server (On-premise and Azure) Administration of Active Directory (On-premise and Azure), Group Policy, Office 365 and SharePoint Microsoft Exchange platform Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, V-Sphere) Backup & DR solutions Cyber-security technologies and issues (Incident response, EDR, MFA, AV) Citrix environments, both end user and core architecture (Virtual Desktops & Apps, Netscaler, Director, Studio) Strong networking knowledge (TCP/IP, DNS, DHCP, Active Directory, RDS, Group Policy, LAN, WAN, Wireless, Switches, Routers) Advanced skills in Windows OS, MAC OSX & Microsoft Office issues Experience in configuring and supporting mobile devices. The ability to configure, administer and support Windows and MAC devices (laptops, desktops etc) Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects Excellent team player but with the capacity to be strongly self-motivated Ability to deal with difficult or demanding situations in a calm and professional manner UK driving license
Position: 1st Line Service Desk Analyst (Hybrid) Reporting to: Service Desk Team Leader Our client is looking for a positive, forward-thinking team player, to join their Service Desk team, as a 1st line service desk analyst.Our client is in the top 10 MSPs in the world and specialise in providing fully managed IT services to a diverse clientele across the globe. This role will involve working closely with Service Desk technicians as well as providing excellent customer service whilst helping engineers to address complex issues across a wide array of technologies. The ideal candidate will have great customer service skills as well as previous 1st Line IT support experience. This MSP offer great career progression within their company. This role requires an individual who can: Act as the first point of contact for our clients' IT requests and issues via phone, ticketing system and email. Diagnose and resolve 1st line assigned tickets within target resolution times. Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Always provide excellent customer service and an excellent customer experience. Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes. Liaise with partners and third-party vendors to resolve customer issues. When allocated, perform the dispatch role, allocating inbound emails requests and balancing the workloads of other technicians. Knowledge, Skills & Experience Required: Superb customer service, telephone and client facing skills. Previous experience providing IT support. Strong skills in troubleshooting and resolving Windows OS & Microsoft Office issues. Some experience of administering and supporting Active Directory, Group Policy, DNS, Office 365, and SharePoint An understanding of and keen interest in networking technologies The ability to build, configure, administer, and support Windows devices (laptops, desktops etc) Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels. Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects. Excellent team player but with the capacity to be strongly self-motivated. Ability to deal with difficult or demanding situations in a calm and professional manner. MSP experience required.
Apr 25, 2024
Full time
Position: 1st Line Service Desk Analyst (Hybrid) Reporting to: Service Desk Team Leader Our client is looking for a positive, forward-thinking team player, to join their Service Desk team, as a 1st line service desk analyst.Our client is in the top 10 MSPs in the world and specialise in providing fully managed IT services to a diverse clientele across the globe. This role will involve working closely with Service Desk technicians as well as providing excellent customer service whilst helping engineers to address complex issues across a wide array of technologies. The ideal candidate will have great customer service skills as well as previous 1st Line IT support experience. This MSP offer great career progression within their company. This role requires an individual who can: Act as the first point of contact for our clients' IT requests and issues via phone, ticketing system and email. Diagnose and resolve 1st line assigned tickets within target resolution times. Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Always provide excellent customer service and an excellent customer experience. Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes. Liaise with partners and third-party vendors to resolve customer issues. When allocated, perform the dispatch role, allocating inbound emails requests and balancing the workloads of other technicians. Knowledge, Skills & Experience Required: Superb customer service, telephone and client facing skills. Previous experience providing IT support. Strong skills in troubleshooting and resolving Windows OS & Microsoft Office issues. Some experience of administering and supporting Active Directory, Group Policy, DNS, Office 365, and SharePoint An understanding of and keen interest in networking technologies The ability to build, configure, administer, and support Windows devices (laptops, desktops etc) Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels. Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects. Excellent team player but with the capacity to be strongly self-motivated. Ability to deal with difficult or demanding situations in a calm and professional manner. MSP experience required.
This role requires an individual who can: Diagnose and resolve 2nd line assigned and escalated support tickets within target resolution times. Diagnose and resolve NOC tickets (from the monitoring of clients' systems) within target resolution times. Provide face-to-face technical support by attending pre-scheduled client site visits. Accurately classify and prioritise tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Regularly communicate to client end-users and their IT Officers progress towards resolution ensuring they are updated throughout the lifecycle of a ticket. Identify recurring IT issues affecting our clients where a permanent fix is required. Documenting useable technical and instructional guides and maintaining the IT Knowledge Management system Always provide excellent customer service and an excellent customer experience. Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes. Liaise with partners and third-party vendors to resolve customer issues. Supporting, mentoring, training and developing the team of 1st Line Analysts Keep yourself updated, and share with your colleagues, the latest technological and cyber-security advancements and changes to technologies used by our clients. Obtain Microsoft & other related technical certifications. Knowledge, Skills & Experience Required: Knowledge of and experience troubleshooting and supporting the following technologies: Windows Server (On-premise and Azure) Administration of Active Directory (On-premise and Azure), Group Policy, Office 365 and SharePoint Microsoft Exchange platform Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, V-Sphere) Backup & DR solutions Cyber-security technologies and issues (Incident response, EDR, MFA, AV) Citrix environments, both end user and core architecture (Virtual Desktops & Apps, Netscaler, Director, Studio) Strong networking knowledge (TCP/IP, DNS, DHCP, Active Directory, RDS, Group Policy, LAN, WAN, Wireless, Switches, Routers) Advanced skills in Windows OS, MAC OSX & Microsoft Office issues Experience in configuring and supporting mobile devices. The ability to configure, administer and support Windows and MAC devices (laptops, desktops etc) Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects Excellent team player but with the capacity to be strongly self-motivated Ability to deal with difficult or demanding situations in a calm and professional manner UK driving license
Apr 19, 2024
Full time
This role requires an individual who can: Diagnose and resolve 2nd line assigned and escalated support tickets within target resolution times. Diagnose and resolve NOC tickets (from the monitoring of clients' systems) within target resolution times. Provide face-to-face technical support by attending pre-scheduled client site visits. Accurately classify and prioritise tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Regularly communicate to client end-users and their IT Officers progress towards resolution ensuring they are updated throughout the lifecycle of a ticket. Identify recurring IT issues affecting our clients where a permanent fix is required. Documenting useable technical and instructional guides and maintaining the IT Knowledge Management system Always provide excellent customer service and an excellent customer experience. Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes. Liaise with partners and third-party vendors to resolve customer issues. Supporting, mentoring, training and developing the team of 1st Line Analysts Keep yourself updated, and share with your colleagues, the latest technological and cyber-security advancements and changes to technologies used by our clients. Obtain Microsoft & other related technical certifications. Knowledge, Skills & Experience Required: Knowledge of and experience troubleshooting and supporting the following technologies: Windows Server (On-premise and Azure) Administration of Active Directory (On-premise and Azure), Group Policy, Office 365 and SharePoint Microsoft Exchange platform Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, V-Sphere) Backup & DR solutions Cyber-security technologies and issues (Incident response, EDR, MFA, AV) Citrix environments, both end user and core architecture (Virtual Desktops & Apps, Netscaler, Director, Studio) Strong networking knowledge (TCP/IP, DNS, DHCP, Active Directory, RDS, Group Policy, LAN, WAN, Wireless, Switches, Routers) Advanced skills in Windows OS, MAC OSX & Microsoft Office issues Experience in configuring and supporting mobile devices. The ability to configure, administer and support Windows and MAC devices (laptops, desktops etc) Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects Excellent team player but with the capacity to be strongly self-motivated Ability to deal with difficult or demanding situations in a calm and professional manner UK driving license
COMPANY DESCRIPTION On May 31, 2023, Viasat completed its acquisition of Inmarsat, combining the teams, technologies and resources of the two companies to create a new global communications partner. About Viasat Viasat is a global communications company that believes everyone and everything in the world can be connected. With offices in 24 countries around the world, our mission shapes how consumers, businesses, governments and militaries around the world communicate and connect. Viasat is developing the ultimate global communications network to power high-quality, reliable, secure, affordable, fast connections to positively impact people's lives anywhere they are-on the ground, in the air or at sea, while building a sustainable future in space. Chief Operations Office The Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security and Group IT JOB DESCRIPTION Key responsibilities of the position: Act as a first line security event analyst monitoring the Security Information and Event Management (SIEM) System. Monitor the alarm console; provide initial analysis of logs and network traffic; and make security event determinations on alarm severity, escalation, and response routing. Provide first line telephone, e-mail and ticket routing services for security event notifications and incident response processes. Deliver first level investigation and remediation activities as a member of the Security Incident Response Team. Participate in Security Incident Response Team (SIRT) events: Conduct research and assessments of security events; provide analysis of firewall, IDS, anti-virus and other network sensor produced events; present findings as input to SIRT. Participate in a Compliance/Vulnerability Assessment (VA) Scanning Capability. Follow a documented process for routine scanning of Inmarsat infrastructure and network elements. Develop mitigation and remediation plans as a result of the vulnerability assessment findings. Monitor threat and vulnerability news services for any relevant information that may impact installed infrastructure. Analyze reports to understand threat campaign(s) techniques, lateral movements and extract indicators of compromise (IOCs). Create and update security event investigation notes, conduct shift change reports on open cases, and maintain case data in the Incident Response Management platform. Document information security operations policies, process and procedures. The post may require working daytime, night time, and weekend work (adequate notification will be provided) QUALIFICATIONS Essential Knowledge and Skills: A University degree level education or equivalent in Information Security, Forensics, or Computer Science; related experience and/or training in the field of IT security monitoring and analysis, cyber threat analysis, and vulnerability analysis. Understanding of performing 1st level analysis and interpretation of information from SOC systems; incident identification/analysis, escalation procedures, and reduction of false-positives. A Global Information Assurance Certification (GIAC) Certified Incident Handler (GCIH), GIAC Certified Intrusion Analyst (GCIA), or equivalent certification would be advantageous. Intermediate knowledge of Information Security fundamentals, technologies, and design principals. Understanding or proven experience in securing Windows, Linux, Oracle and VM platforms. Understanding or proven experience of QRadar or similar Security Information and Event Management (SIEM) tools for analysing network and security incidents. Experience in Tenable Network Security Nessus, BeyondTrust Retina or similar Vulnerability Assessment (VA) scanner operations for identifying network and platform risks and mis-configurations. Willingness to learn new skills and be self-motivated. Ability to work in a team environment, to work under pressure and show flexibility. Excellent verbal and written communication skills in English. ADDITIONAL INFORMATION You must be eligible to work in this location advertised. Our culture and ways of working Our values define our culture and represent what we believe in. Viasat employees aspire to behaviours that support our values, which create a stronger working environment and lie at the heart of our continued success as an organisation. Customer - we provide a unique value to our customers Accountability - we take ownership, we deliver results, and we keep our promises Respect - we collaborate, we embrace and celebrate diversity and we value difference Excellence - we create bold solutions for our customers and put quality at the heart of everything we do We also value and encourage a healthy work-life balance, so we offer flexible working wherever possible. Depending on the operational requirements of your job and your team, we can offer compressed hours (nine-day fortnight), hybrid office-remote working, and flexibility during your working day to take care of personal commitments. Diversity We want the best people for the job, and we warmly welcome applications from you if you're suitably qualified and eligible, regardless of your sex, gender, age, race, ethnicity, disability, sexuality, gender identity, neurodiverse qualities, religion or belief, marital status, pregnancy, or maternity status. We are signed up to the Halo Hair Code, which aims to protect employees who come to work with natural hair and protective hairstyles associated with their racial, ethnic, and cultural identities. To give you the best experience possible during your application process and interview, we can make adjustments. For example, if you're visually impaired we'll happily meet you locally and help you find your way to our office, or if you have neurodiverse qualities, we can provide you with additional support to help you prepare for your interview. Please let our Resourcing Team know if there are any ways in which we can support you.
Aug 15, 2023
Full time
COMPANY DESCRIPTION On May 31, 2023, Viasat completed its acquisition of Inmarsat, combining the teams, technologies and resources of the two companies to create a new global communications partner. About Viasat Viasat is a global communications company that believes everyone and everything in the world can be connected. With offices in 24 countries around the world, our mission shapes how consumers, businesses, governments and militaries around the world communicate and connect. Viasat is developing the ultimate global communications network to power high-quality, reliable, secure, affordable, fast connections to positively impact people's lives anywhere they are-on the ground, in the air or at sea, while building a sustainable future in space. Chief Operations Office The Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security and Group IT JOB DESCRIPTION Key responsibilities of the position: Act as a first line security event analyst monitoring the Security Information and Event Management (SIEM) System. Monitor the alarm console; provide initial analysis of logs and network traffic; and make security event determinations on alarm severity, escalation, and response routing. Provide first line telephone, e-mail and ticket routing services for security event notifications and incident response processes. Deliver first level investigation and remediation activities as a member of the Security Incident Response Team. Participate in Security Incident Response Team (SIRT) events: Conduct research and assessments of security events; provide analysis of firewall, IDS, anti-virus and other network sensor produced events; present findings as input to SIRT. Participate in a Compliance/Vulnerability Assessment (VA) Scanning Capability. Follow a documented process for routine scanning of Inmarsat infrastructure and network elements. Develop mitigation and remediation plans as a result of the vulnerability assessment findings. Monitor threat and vulnerability news services for any relevant information that may impact installed infrastructure. Analyze reports to understand threat campaign(s) techniques, lateral movements and extract indicators of compromise (IOCs). Create and update security event investigation notes, conduct shift change reports on open cases, and maintain case data in the Incident Response Management platform. Document information security operations policies, process and procedures. The post may require working daytime, night time, and weekend work (adequate notification will be provided) QUALIFICATIONS Essential Knowledge and Skills: A University degree level education or equivalent in Information Security, Forensics, or Computer Science; related experience and/or training in the field of IT security monitoring and analysis, cyber threat analysis, and vulnerability analysis. Understanding of performing 1st level analysis and interpretation of information from SOC systems; incident identification/analysis, escalation procedures, and reduction of false-positives. A Global Information Assurance Certification (GIAC) Certified Incident Handler (GCIH), GIAC Certified Intrusion Analyst (GCIA), or equivalent certification would be advantageous. Intermediate knowledge of Information Security fundamentals, technologies, and design principals. Understanding or proven experience in securing Windows, Linux, Oracle and VM platforms. Understanding or proven experience of QRadar or similar Security Information and Event Management (SIEM) tools for analysing network and security incidents. Experience in Tenable Network Security Nessus, BeyondTrust Retina or similar Vulnerability Assessment (VA) scanner operations for identifying network and platform risks and mis-configurations. Willingness to learn new skills and be self-motivated. Ability to work in a team environment, to work under pressure and show flexibility. Excellent verbal and written communication skills in English. ADDITIONAL INFORMATION You must be eligible to work in this location advertised. Our culture and ways of working Our values define our culture and represent what we believe in. Viasat employees aspire to behaviours that support our values, which create a stronger working environment and lie at the heart of our continued success as an organisation. Customer - we provide a unique value to our customers Accountability - we take ownership, we deliver results, and we keep our promises Respect - we collaborate, we embrace and celebrate diversity and we value difference Excellence - we create bold solutions for our customers and put quality at the heart of everything we do We also value and encourage a healthy work-life balance, so we offer flexible working wherever possible. Depending on the operational requirements of your job and your team, we can offer compressed hours (nine-day fortnight), hybrid office-remote working, and flexibility during your working day to take care of personal commitments. Diversity We want the best people for the job, and we warmly welcome applications from you if you're suitably qualified and eligible, regardless of your sex, gender, age, race, ethnicity, disability, sexuality, gender identity, neurodiverse qualities, religion or belief, marital status, pregnancy, or maternity status. We are signed up to the Halo Hair Code, which aims to protect employees who come to work with natural hair and protective hairstyles associated with their racial, ethnic, and cultural identities. To give you the best experience possible during your application process and interview, we can make adjustments. For example, if you're visually impaired we'll happily meet you locally and help you find your way to our office, or if you have neurodiverse qualities, we can provide you with additional support to help you prepare for your interview. Please let our Resourcing Team know if there are any ways in which we can support you.
COMPANY DESCRIPTION On May 31, 2023, Viasat completed its acquisition of Inmarsat, combining the teams, technologies and resources of the two companies to create a new global communications partner. About Viasat Viasat is a global communications company that believes everyone and everything in the world can be connected. With offices in 24 countries around the world, our mission shapes how consumers, businesses, governments and militaries around the world communicate and connect. Viasat is developing the ultimate global communications network to power high-quality, reliable, secure, affordable, fast connections to positively impact people's lives anywhere they are-on the ground, in the air or at sea, while building a sustainable future in space. Chief Operations Office The Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security and Group IT JOB DESCRIPTION Key responsibilities of the position: Act as a first line security event analyst monitoring the Security Information and Event Management (SIEM) System. Monitor the alarm console; provide initial analysis of logs and network traffic; and make security event determinations on alarm severity, escalation, and response routing. Provide first line telephone, e-mail and ticket routing services for security event notifications and incident response processes. Deliver first level investigation and remediation activities as a member of the Security Incident Response Team. Participate in Security Incident Response Team (SIRT) events: Conduct research and assessments of security events; provide analysis of firewall, IDS, anti-virus and other network sensor produced events; present findings as input to SIRT. Participate in a Compliance/Vulnerability Assessment (VA) Scanning Capability. Follow a documented process for routine scanning of Inmarsat infrastructure and network elements. Develop mitigation and remediation plans as a result of the vulnerability assessment findings. Monitor threat and vulnerability news services for any relevant information that may impact installed infrastructure. Analyze reports to understand threat campaign(s) techniques, lateral movements and extract indicators of compromise (IOCs). Create and update security event investigation notes, conduct shift change reports on open cases, and maintain case data in the Incident Response Management platform. Document information security operations policies, process and procedures. The post may require working daytime, night time, and weekend work (adequate notification will be provided) QUALIFICATIONS Essential Knowledge and Skills: A University degree level education or equivalent in Information Security, Forensics, or Computer Science; related experience and/or training in the field of IT security monitoring and analysis, cyber threat analysis, and vulnerability analysis. Understanding of performing 1st level analysis and interpretation of information from SOC systems; incident identification/analysis, escalation procedures, and reduction of false-positives. A Global Information Assurance Certification (GIAC) Certified Incident Handler (GCIH), GIAC Certified Intrusion Analyst (GCIA), or equivalent certification would be advantageous. Intermediate knowledge of Information Security fundamentals, technologies, and design principals. Understanding or proven experience in securing Windows, Linux, Oracle and VM platforms. Understanding or proven experience of QRadar or similar Security Information and Event Management (SIEM) tools for analysing network and security incidents. Experience in Tenable Network Security Nessus, BeyondTrust Retina or similar Vulnerability Assessment (VA) scanner operations for identifying network and platform risks and mis-configurations. Willingness to learn new skills and be self-motivated. Ability to work in a team environment, to work under pressure and show flexibility. Excellent verbal and written communication skills in English. ADDITIONAL INFORMATION You must be eligible to work in this location advertised. Our culture and ways of working Our values define our culture and represent what we believe in. Viasat employees aspire to behaviours that support our values, which create a stronger working environment and lie at the heart of our continued success as an organisation. Customer - we provide a unique value to our customers Accountability - we take ownership, we deliver results, and we keep our promises Respect - we collaborate, we embrace and celebrate diversity and we value difference Excellence - we create bold solutions for our customers and put quality at the heart of everything we do We also value and encourage a healthy work-life balance, so we offer flexible working wherever possible. Depending on the operational requirements of your job and your team, we can offer compressed hours (nine-day fortnight), hybrid office-remote working, and flexibility during your working day to take care of personal commitments. Diversity We want the best people for the job, and we warmly welcome applications from you if you're suitably qualified and eligible, regardless of your sex, gender, age, race, ethnicity, disability, sexuality, gender identity, neurodiverse qualities, religion or belief, marital status, pregnancy, or maternity status. We are signed up to the Halo Hair Code, which aims to protect employees who come to work with natural hair and protective hairstyles associated with their racial, ethnic, and cultural identities. To give you the best experience possible during your application process and interview, we can make adjustments. For example, if you're visually impaired we'll happily meet you locally and help you find your way to our office, or if you have neurodiverse qualities, we can provide you with additional support to help you prepare for your interview. Please let our Resourcing Team know if there are any ways in which we can support you.
Aug 14, 2023
Full time
COMPANY DESCRIPTION On May 31, 2023, Viasat completed its acquisition of Inmarsat, combining the teams, technologies and resources of the two companies to create a new global communications partner. About Viasat Viasat is a global communications company that believes everyone and everything in the world can be connected. With offices in 24 countries around the world, our mission shapes how consumers, businesses, governments and militaries around the world communicate and connect. Viasat is developing the ultimate global communications network to power high-quality, reliable, secure, affordable, fast connections to positively impact people's lives anywhere they are-on the ground, in the air or at sea, while building a sustainable future in space. Chief Operations Office The Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security and Group IT JOB DESCRIPTION Key responsibilities of the position: Act as a first line security event analyst monitoring the Security Information and Event Management (SIEM) System. Monitor the alarm console; provide initial analysis of logs and network traffic; and make security event determinations on alarm severity, escalation, and response routing. Provide first line telephone, e-mail and ticket routing services for security event notifications and incident response processes. Deliver first level investigation and remediation activities as a member of the Security Incident Response Team. Participate in Security Incident Response Team (SIRT) events: Conduct research and assessments of security events; provide analysis of firewall, IDS, anti-virus and other network sensor produced events; present findings as input to SIRT. Participate in a Compliance/Vulnerability Assessment (VA) Scanning Capability. Follow a documented process for routine scanning of Inmarsat infrastructure and network elements. Develop mitigation and remediation plans as a result of the vulnerability assessment findings. Monitor threat and vulnerability news services for any relevant information that may impact installed infrastructure. Analyze reports to understand threat campaign(s) techniques, lateral movements and extract indicators of compromise (IOCs). Create and update security event investigation notes, conduct shift change reports on open cases, and maintain case data in the Incident Response Management platform. Document information security operations policies, process and procedures. The post may require working daytime, night time, and weekend work (adequate notification will be provided) QUALIFICATIONS Essential Knowledge and Skills: A University degree level education or equivalent in Information Security, Forensics, or Computer Science; related experience and/or training in the field of IT security monitoring and analysis, cyber threat analysis, and vulnerability analysis. Understanding of performing 1st level analysis and interpretation of information from SOC systems; incident identification/analysis, escalation procedures, and reduction of false-positives. A Global Information Assurance Certification (GIAC) Certified Incident Handler (GCIH), GIAC Certified Intrusion Analyst (GCIA), or equivalent certification would be advantageous. Intermediate knowledge of Information Security fundamentals, technologies, and design principals. Understanding or proven experience in securing Windows, Linux, Oracle and VM platforms. Understanding or proven experience of QRadar or similar Security Information and Event Management (SIEM) tools for analysing network and security incidents. Experience in Tenable Network Security Nessus, BeyondTrust Retina or similar Vulnerability Assessment (VA) scanner operations for identifying network and platform risks and mis-configurations. Willingness to learn new skills and be self-motivated. Ability to work in a team environment, to work under pressure and show flexibility. Excellent verbal and written communication skills in English. ADDITIONAL INFORMATION You must be eligible to work in this location advertised. Our culture and ways of working Our values define our culture and represent what we believe in. Viasat employees aspire to behaviours that support our values, which create a stronger working environment and lie at the heart of our continued success as an organisation. Customer - we provide a unique value to our customers Accountability - we take ownership, we deliver results, and we keep our promises Respect - we collaborate, we embrace and celebrate diversity and we value difference Excellence - we create bold solutions for our customers and put quality at the heart of everything we do We also value and encourage a healthy work-life balance, so we offer flexible working wherever possible. Depending on the operational requirements of your job and your team, we can offer compressed hours (nine-day fortnight), hybrid office-remote working, and flexibility during your working day to take care of personal commitments. Diversity We want the best people for the job, and we warmly welcome applications from you if you're suitably qualified and eligible, regardless of your sex, gender, age, race, ethnicity, disability, sexuality, gender identity, neurodiverse qualities, religion or belief, marital status, pregnancy, or maternity status. We are signed up to the Halo Hair Code, which aims to protect employees who come to work with natural hair and protective hairstyles associated with their racial, ethnic, and cultural identities. To give you the best experience possible during your application process and interview, we can make adjustments. For example, if you're visually impaired we'll happily meet you locally and help you find your way to our office, or if you have neurodiverse qualities, we can provide you with additional support to help you prepare for your interview. Please let our Resourcing Team know if there are any ways in which we can support you.
Award winning tech focused law firm is looking for a customer centric IT Support Analyst with excellent communication skills and an enthusiasm to learn and keep up to date with the latest technologies. You will provide 1st line support and also look to develop your skills to provide 2nd line support too. The business offer a hybrid working model, beautiful offices in the heart of the City and a friendly and professional team. You will be offering support across IT, telephony and the network, as well as configuring, upgrading and setting up both old and new computers and most importantly offering a great support service to senior stakeholders and the wider business. To secure this role you will have an exceptional approach to providing a great IT Support service, demonstrate excellent communication skills, be flexible and have some existing IT support experience with a willingness to continue to develop your skills and career further. You should have experience with: Windows 2016/2019 Active Directory and Group Policy Network infrastructure including TCP/IP, routing, switches, firewalls, DHCP, DNS, VLANs Windows 10, Office 365 and Teams A computer related degree would be useful, as would any experience with VMware or Azure, but these are not essential as training across technologies will be given. Starting salary for this one is £26,000 - £29,000 depending on the experience you bring to the role plus bonus, private medical and a competitive wider benefits package.
Nov 09, 2021
Full time
Award winning tech focused law firm is looking for a customer centric IT Support Analyst with excellent communication skills and an enthusiasm to learn and keep up to date with the latest technologies. You will provide 1st line support and also look to develop your skills to provide 2nd line support too. The business offer a hybrid working model, beautiful offices in the heart of the City and a friendly and professional team. You will be offering support across IT, telephony and the network, as well as configuring, upgrading and setting up both old and new computers and most importantly offering a great support service to senior stakeholders and the wider business. To secure this role you will have an exceptional approach to providing a great IT Support service, demonstrate excellent communication skills, be flexible and have some existing IT support experience with a willingness to continue to develop your skills and career further. You should have experience with: Windows 2016/2019 Active Directory and Group Policy Network infrastructure including TCP/IP, routing, switches, firewalls, DHCP, DNS, VLANs Windows 10, Office 365 and Teams A computer related degree would be useful, as would any experience with VMware or Azure, but these are not essential as training across technologies will be given. Starting salary for this one is £26,000 - £29,000 depending on the experience you bring to the role plus bonus, private medical and a competitive wider benefits package.
End User Support - 1st/2nd Line - Financial Services Permanent, up to £40,000 base + package An opportunity has arisen for an End User Support Analyst to join a global financial services client based in the City. The Infrastructure Support Engineer will provide 1st and 2nd line support and be responsible for ensuring the smooth running and stability of various systems across the business spanning front and back office. This will include monitoring critical systems, anticipating and resolving issues as they arise and thinking of ways of reducing common problems. Key Skills & Experience: Microsoft applications - including SCCM Advanced troubleshooting of the Windows desktop Microsoft technologies, including Windows Server, Exchange, and SQL Server Experience of Networks and Security Scripting skills (VBScript or PowerShell) Experience working with desktop and laptop hardware Supporting Apple, Android and Blackberry handsets in a MOM environment Knowledge of the ITIL management framework Knowledge of thin client infrastructure Trade floor support environment highly desirable Deploying and supporting Apple Mac devices Experience working with market data applications (Bloomberg/Reuters), including troubleshooting Excel add-ins highly desirable If this is of interest and you have the required skills, please submit your CV over for immediate consideration. McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
Sep 10, 2021
Full time
End User Support - 1st/2nd Line - Financial Services Permanent, up to £40,000 base + package An opportunity has arisen for an End User Support Analyst to join a global financial services client based in the City. The Infrastructure Support Engineer will provide 1st and 2nd line support and be responsible for ensuring the smooth running and stability of various systems across the business spanning front and back office. This will include monitoring critical systems, anticipating and resolving issues as they arise and thinking of ways of reducing common problems. Key Skills & Experience: Microsoft applications - including SCCM Advanced troubleshooting of the Windows desktop Microsoft technologies, including Windows Server, Exchange, and SQL Server Experience of Networks and Security Scripting skills (VBScript or PowerShell) Experience working with desktop and laptop hardware Supporting Apple, Android and Blackberry handsets in a MOM environment Knowledge of the ITIL management framework Knowledge of thin client infrastructure Trade floor support environment highly desirable Deploying and supporting Apple Mac devices Experience working with market data applications (Bloomberg/Reuters), including troubleshooting Excel add-ins highly desirable If this is of interest and you have the required skills, please submit your CV over for immediate consideration. McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
Responsibilities:
* Manage any required contracts with vendors or third parties and ensure all parties are aware of their responsibilities
* Ensure that systems are robust, reliable and available to meet business demand
* Ensure that systems are maintained in a compliant manner according to the IS quality system
* Proactively engage with Quality and Laboratory teams to encourage the use of technology to maximize efficiency, capacity and reliability or operations
* Develop innovative approaches to solve business challenges with current or new technology
* Plan and execute Quality & Laboratory information systems projects
Experience:
* Experience in the delivery and management of information systems
* Working knowledge of GAMP software development lifecycle
* 3 years minimum experience supporting Quality and/or Lab information systems in the biotechnology or pharmaceutical industries
* Experience with Enterprise systems, validation, testing and change control
* Knowledge of technical diagrams, process flowcharting and project management using MS Office applications, including MS Project and MS Visio and similar applications
* Proven delivery of a completed system or application as part of a project or developer's team, preferably with an industry partner
* Knowledge of System Architecture including underlying infrastructure and the structure of software solutions
Education:
* Education requirements are a Bachelor's degree in Engineering, Information Systems, Computer Science or the Life Sciences.
Skills:
* Customer relationship management skills
* Critical thinking skills
* Strong technical and organizational communication, coordination, and meeting facilitation skills.
* Leadership, project management, communication, analysis, customer service, change management and interpersonal skills (e.g. conflict resolution) and demonstrate ability to function in a matrix team environment
* Ability to master, with minimal support, new IS technologies and processes
* Effective written and verbal communication skills
* Team player who is able to collaborate with colleagues on complex tasks and can provide leadership through influence to achieve the required results
* Understanding of business intelligence and reporting technologies
If you feel this is a suitable role for you then send me a copy of your recent CV and call me on (Apply online only) and we can discuss this opportunity further.
If you have any other questions please do not hesitate to get in touch.
To find out more about Real please visit (url removed)
Real Staffing, a trading division of SThree Partnership LLP | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales
Sep 09, 2016
Responsibilities:
* Manage any required contracts with vendors or third parties and ensure all parties are aware of their responsibilities
* Ensure that systems are robust, reliable and available to meet business demand
* Ensure that systems are maintained in a compliant manner according to the IS quality system
* Proactively engage with Quality and Laboratory teams to encourage the use of technology to maximize efficiency, capacity and reliability or operations
* Develop innovative approaches to solve business challenges with current or new technology
* Plan and execute Quality & Laboratory information systems projects
Experience:
* Experience in the delivery and management of information systems
* Working knowledge of GAMP software development lifecycle
* 3 years minimum experience supporting Quality and/or Lab information systems in the biotechnology or pharmaceutical industries
* Experience with Enterprise systems, validation, testing and change control
* Knowledge of technical diagrams, process flowcharting and project management using MS Office applications, including MS Project and MS Visio and similar applications
* Proven delivery of a completed system or application as part of a project or developer's team, preferably with an industry partner
* Knowledge of System Architecture including underlying infrastructure and the structure of software solutions
Education:
* Education requirements are a Bachelor's degree in Engineering, Information Systems, Computer Science or the Life Sciences.
Skills:
* Customer relationship management skills
* Critical thinking skills
* Strong technical and organizational communication, coordination, and meeting facilitation skills.
* Leadership, project management, communication, analysis, customer service, change management and interpersonal skills (e.g. conflict resolution) and demonstrate ability to function in a matrix team environment
* Ability to master, with minimal support, new IS technologies and processes
* Effective written and verbal communication skills
* Team player who is able to collaborate with colleagues on complex tasks and can provide leadership through influence to achieve the required results
* Understanding of business intelligence and reporting technologies
If you feel this is a suitable role for you then send me a copy of your recent CV and call me on (Apply online only) and we can discuss this opportunity further.
If you have any other questions please do not hesitate to get in touch.
To find out more about Real please visit (url removed)
Real Staffing, a trading division of SThree Partnership LLP | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales
Responsibilities:
* Manage any required contracts with vendors or third parties and ensure all parties are aware of their responsibilities * Ensure that systems are robust, reliable and available to meet business demand
* Ensure that systems are maintained in a compliant manner according to the IS quality system
* Proactively engage with Quality and Laboratory teams to encourage the use of technology to maximize efficiency, capacity and reliability or operations
* Develop innovative approaches to solve business challenges with current or new technology
* Plan and execute Quality & Laboratory information systems projects
Experience:
* Experience in the delivery and management of information systems
* Working knowledge of GAMP software development lifecycle
* 3 years minimum experience supporting Quality and/or Lab information systems in the biotechnology or pharmaceutical industries
* Experience with Enterprise systems, validation, testing and change control
* Knowledge of technical diagrams, process flowcharting and project management using MS Office applications, including MS Project and MS Visio and similar applications
* Proven delivery of a completed system or application as part of a project or developer's team, preferably with an industry partner
* Knowledge of System Architecture including underlying infrastructure and the structure of software solutions
Education:
* Education requirements are a Bachelor's degree in Engineering, Information Systems, Computer Science or the Life Sciences.
Skills:
* Customer relationship management skills
* Critical thinking skills
* Strong technical and organizational communication, coordination, and meeting facilitation skills.
* Leadership, project management, communication, analysis, customer service, change management and interpersonal skills (e.g. conflict resolution) and demonstrate ability to function in a matrix team environment
* Ability to master, with minimal support, new IS technologies and processes
* Effective written and verbal communication skills
* Strong team player who is able to collaborate with colleagues on complex tasks and can provide leadership through influence to achieve the required results
* Understanding of business intelligence and reporting technologies
If you feel this is a suitable role for you then send me a copy of your recent CV and call me on (Apply online only) and we can discuss this opportunity further.
If you have any other questions please do not hesitate to get in touch.
To find out more about Real please visit (url removed)
Real Staffing, a trading division of SThree Partnership LLP | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales
Sep 09, 2016
Responsibilities:
* Manage any required contracts with vendors or third parties and ensure all parties are aware of their responsibilities * Ensure that systems are robust, reliable and available to meet business demand
* Ensure that systems are maintained in a compliant manner according to the IS quality system
* Proactively engage with Quality and Laboratory teams to encourage the use of technology to maximize efficiency, capacity and reliability or operations
* Develop innovative approaches to solve business challenges with current or new technology
* Plan and execute Quality & Laboratory information systems projects
Experience:
* Experience in the delivery and management of information systems
* Working knowledge of GAMP software development lifecycle
* 3 years minimum experience supporting Quality and/or Lab information systems in the biotechnology or pharmaceutical industries
* Experience with Enterprise systems, validation, testing and change control
* Knowledge of technical diagrams, process flowcharting and project management using MS Office applications, including MS Project and MS Visio and similar applications
* Proven delivery of a completed system or application as part of a project or developer's team, preferably with an industry partner
* Knowledge of System Architecture including underlying infrastructure and the structure of software solutions
Education:
* Education requirements are a Bachelor's degree in Engineering, Information Systems, Computer Science or the Life Sciences.
Skills:
* Customer relationship management skills
* Critical thinking skills
* Strong technical and organizational communication, coordination, and meeting facilitation skills.
* Leadership, project management, communication, analysis, customer service, change management and interpersonal skills (e.g. conflict resolution) and demonstrate ability to function in a matrix team environment
* Ability to master, with minimal support, new IS technologies and processes
* Effective written and verbal communication skills
* Strong team player who is able to collaborate with colleagues on complex tasks and can provide leadership through influence to achieve the required results
* Understanding of business intelligence and reporting technologies
If you feel this is a suitable role for you then send me a copy of your recent CV and call me on (Apply online only) and we can discuss this opportunity further.
If you have any other questions please do not hesitate to get in touch.
To find out more about Real please visit (url removed)
Real Staffing, a trading division of SThree Partnership LLP | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales
Responsibilities:
* Manage any required contracts with vendors or third parties and ensure all parties are aware of their responsibilities
* Ensure that systems are robust, reliable and available to meet business demand
* Ensure that systems are maintained in a compliant manner according to the IS quality system
* Proactively engage with Quality and Laboratory teams to encourage the use of technology to maximize efficiency, capacity and reliability or operations
* Develop innovative approaches to solve business challenges with current or new technology
* Plan and execute Quality & Laboratory information systems projects
Experience:
* Experience in the delivery and management of information systems
* Working knowledge of GAMP software development lifecycle
* 3 years minimum experience supporting Quality and/or Lab information systems in the biotechnology or pharmaceutical industries
* Experience with Enterprise systems, validation, testing and change control
* Knowledge of technical diagrams, process flowcharting and project management using MS Office applications, including MS Project and MS Visio and similar applications
* Proven delivery of a completed system or application as part of a project or developer's team, preferably with an industry partner
* Knowledge of System Architecture including underlying infrastructure and the structure of software solutions
Education:
* Education requirements are a Bachelor's degree in Engineering, Information Systems, Computer Science or the Life Sciences.
Skills:
* Customer relationship management skills
* Critical thinking skills
* Strong technical and organizational communication, coordination, and meeting facilitation skills.
* Leadership, project management, communication, analysis, customer service, change management and interpersonal skills (e.g. conflict resolution) and demonstrate ability to function in a matrix team environment
* Ability to master, with minimal support, new IS technologies and processes
* Effective written and verbal communication skills
* Team player who is able to collaborate with colleagues on complex tasks and can provide leadership through influence to achieve the required results
* Understanding of business intelligence and reporting technologies
If you feel this is a suitable role for you then send me a copy of your recent CV and call me on (Apply online only) and we can discuss this opportunity further.
If you have any other questions please do not hesitate to get in touch.
To find out more about Real please visit (url removed)
Real Staffing, a trading division of SThree Partnership LLP | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales
Sep 09, 2016
Responsibilities:
* Manage any required contracts with vendors or third parties and ensure all parties are aware of their responsibilities
* Ensure that systems are robust, reliable and available to meet business demand
* Ensure that systems are maintained in a compliant manner according to the IS quality system
* Proactively engage with Quality and Laboratory teams to encourage the use of technology to maximize efficiency, capacity and reliability or operations
* Develop innovative approaches to solve business challenges with current or new technology
* Plan and execute Quality & Laboratory information systems projects
Experience:
* Experience in the delivery and management of information systems
* Working knowledge of GAMP software development lifecycle
* 3 years minimum experience supporting Quality and/or Lab information systems in the biotechnology or pharmaceutical industries
* Experience with Enterprise systems, validation, testing and change control
* Knowledge of technical diagrams, process flowcharting and project management using MS Office applications, including MS Project and MS Visio and similar applications
* Proven delivery of a completed system or application as part of a project or developer's team, preferably with an industry partner
* Knowledge of System Architecture including underlying infrastructure and the structure of software solutions
Education:
* Education requirements are a Bachelor's degree in Engineering, Information Systems, Computer Science or the Life Sciences.
Skills:
* Customer relationship management skills
* Critical thinking skills
* Strong technical and organizational communication, coordination, and meeting facilitation skills.
* Leadership, project management, communication, analysis, customer service, change management and interpersonal skills (e.g. conflict resolution) and demonstrate ability to function in a matrix team environment
* Ability to master, with minimal support, new IS technologies and processes
* Effective written and verbal communication skills
* Team player who is able to collaborate with colleagues on complex tasks and can provide leadership through influence to achieve the required results
* Understanding of business intelligence and reporting technologies
If you feel this is a suitable role for you then send me a copy of your recent CV and call me on (Apply online only) and we can discuss this opportunity further.
If you have any other questions please do not hesitate to get in touch.
To find out more about Real please visit (url removed)
Real Staffing, a trading division of SThree Partnership LLP | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales
Responsibilities:
* Manage any required contracts with vendors or third parties and ensure all parties are aware of their responsibilities * Ensure that systems are robust, reliable and available to meet business demand
* Ensure that systems are maintained in a compliant manner according to the IS quality system
* Proactively engage with Quality and Laboratory teams to encourage the use of technology to maximize efficiency, capacity and reliability or operations
* Develop innovative approaches to solve business challenges with current or new technology
* Plan and execute Quality & Laboratory information systems projects
Experience:
* Experience in the delivery and management of information systems
* Working knowledge of GAMP software development lifecycle
* 3 years minimum experience supporting Quality and/or Lab information systems in the biotechnology or pharmaceutical industries
* Experience with Enterprise systems, validation, testing and change control
* Knowledge of technical diagrams, process flowcharting and project management using MS Office applications, including MS Project and MS Visio and similar applications
* Proven delivery of a completed system or application as part of a project or developer's team, preferably with an industry partner
* Knowledge of System Architecture including underlying infrastructure and the structure of software solutions
Education:
* Education requirements are a Bachelor's degree in Engineering, Information Systems, Computer Science or the Life Sciences.
Skills:
* Customer relationship management skills
* Critical thinking skills
* Strong technical and organizational communication, coordination, and meeting facilitation skills.
* Leadership, project management, communication, analysis, customer service, change management and interpersonal skills (e.g. conflict resolution) and demonstrate ability to function in a matrix team environment
* Ability to master, with minimal support, new IS technologies and processes
* Effective written and verbal communication skills
* Strong team player who is able to collaborate with colleagues on complex tasks and can provide leadership through influence to achieve the required results
* Understanding of business intelligence and reporting technologies
If you feel this is a suitable role for you then send me a copy of your recent CV and call me on (Apply online only) and we can discuss this opportunity further.
If you have any other questions please do not hesitate to get in touch.
To find out more about Real please visit (url removed)
Real Staffing, a trading division of SThree Partnership LLP | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales
Sep 09, 2016
Responsibilities:
* Manage any required contracts with vendors or third parties and ensure all parties are aware of their responsibilities * Ensure that systems are robust, reliable and available to meet business demand
* Ensure that systems are maintained in a compliant manner according to the IS quality system
* Proactively engage with Quality and Laboratory teams to encourage the use of technology to maximize efficiency, capacity and reliability or operations
* Develop innovative approaches to solve business challenges with current or new technology
* Plan and execute Quality & Laboratory information systems projects
Experience:
* Experience in the delivery and management of information systems
* Working knowledge of GAMP software development lifecycle
* 3 years minimum experience supporting Quality and/or Lab information systems in the biotechnology or pharmaceutical industries
* Experience with Enterprise systems, validation, testing and change control
* Knowledge of technical diagrams, process flowcharting and project management using MS Office applications, including MS Project and MS Visio and similar applications
* Proven delivery of a completed system or application as part of a project or developer's team, preferably with an industry partner
* Knowledge of System Architecture including underlying infrastructure and the structure of software solutions
Education:
* Education requirements are a Bachelor's degree in Engineering, Information Systems, Computer Science or the Life Sciences.
Skills:
* Customer relationship management skills
* Critical thinking skills
* Strong technical and organizational communication, coordination, and meeting facilitation skills.
* Leadership, project management, communication, analysis, customer service, change management and interpersonal skills (e.g. conflict resolution) and demonstrate ability to function in a matrix team environment
* Ability to master, with minimal support, new IS technologies and processes
* Effective written and verbal communication skills
* Strong team player who is able to collaborate with colleagues on complex tasks and can provide leadership through influence to achieve the required results
* Understanding of business intelligence and reporting technologies
If you feel this is a suitable role for you then send me a copy of your recent CV and call me on (Apply online only) and we can discuss this opportunity further.
If you have any other questions please do not hesitate to get in touch.
To find out more about Real please visit (url removed)
Real Staffing, a trading division of SThree Partnership LLP | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales
As a IT Customer Support / Helpdesk Analyst within an innovative technology company and you will be responsible for providing 1st and 2nd line technical desktop support. Experience of customer engagement with proven expectation management during high severity issues is required as well as managing incidents, requests and complex issues.
Ideally your skills will include;
- 1st / 2nd Line Support
- Windows Operating Systems
- Customer focused approach
- Good working knowledge of MS Office Applications (i.e. Outlook, Word and Excel)
- Previously worked with Microsoft Dynamics or similar CRM systems
Full JD available upon application
Sep 09, 2016
As a IT Customer Support / Helpdesk Analyst within an innovative technology company and you will be responsible for providing 1st and 2nd line technical desktop support. Experience of customer engagement with proven expectation management during high severity issues is required as well as managing incidents, requests and complex issues.
Ideally your skills will include;
- 1st / 2nd Line Support
- Windows Operating Systems
- Customer focused approach
- Good working knowledge of MS Office Applications (i.e. Outlook, Word and Excel)
- Previously worked with Microsoft Dynamics or similar CRM systems
Full JD available upon application
IT Support Engineer required by a well-established IT Support company based in Hertfordshire. You must have good customer service skills and IT knowledge to join their existing team.
Purpose of the Job
• Supporting internal and external customers with their technical issues over the telephone, via email and face to face
• A general technical; understanding of Network Servers & Support
• Skill set mostly Microsoft Packages – Server, Software, Hardware, Office 365, Active Directory, TCP/IP, DHCP, Firewall & VOIP would be desirable.
Skills required
1. Desktop Support of Windows 2000/XP Professional in a Windows 2000 Active Directory environment – routers & firewalls, Exchange, Microsoft Office 2000, Internet Explorer and printing. Users are supported both over the phone and in person at the head office and at various sites.
The ideal candidate needs to demonstrate
• Technical experience and has worked in this type of role previously.
• Ability to diagnose faults and solve technical issues
• Support existing customers
• Develop relationships with customer and deploy projects
• Excellent communication skills, both written & verbal
Buzzword: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Desktop, Support Analyst, Windows XP / 7 / 8, Windows Server, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, SQL, MCSA, MCSE, MCITP, MCDST, MTA, Microsoft, Customer Service, Degree, Graduate, Trainee, Junior
Commutable from : - Welwyn, WGC, Hatfield, Ware, Hoddesdon, Broxbourne, Hertford, St. Albans, Hitchin, Stevenage, Harpenden, Borehamwood, Berkhamsted, London Colney, Wheathampstead, Redbourn, Enfield, Potters Bar, Letchworth Garden City, Baldock, Royston, Luton, Bedfordshire, Cambridge
IT Support Engineer – Hertfordshire
Sep 09, 2016
IT Support Engineer required by a well-established IT Support company based in Hertfordshire. You must have good customer service skills and IT knowledge to join their existing team.
Purpose of the Job
• Supporting internal and external customers with their technical issues over the telephone, via email and face to face
• A general technical; understanding of Network Servers & Support
• Skill set mostly Microsoft Packages – Server, Software, Hardware, Office 365, Active Directory, TCP/IP, DHCP, Firewall & VOIP would be desirable.
Skills required
1. Desktop Support of Windows 2000/XP Professional in a Windows 2000 Active Directory environment – routers & firewalls, Exchange, Microsoft Office 2000, Internet Explorer and printing. Users are supported both over the phone and in person at the head office and at various sites.
The ideal candidate needs to demonstrate
• Technical experience and has worked in this type of role previously.
• Ability to diagnose faults and solve technical issues
• Support existing customers
• Develop relationships with customer and deploy projects
• Excellent communication skills, both written & verbal
Buzzword: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Desktop, Support Analyst, Windows XP / 7 / 8, Windows Server, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, SQL, MCSA, MCSE, MCITP, MCDST, MTA, Microsoft, Customer Service, Degree, Graduate, Trainee, Junior
Commutable from : - Welwyn, WGC, Hatfield, Ware, Hoddesdon, Broxbourne, Hertford, St. Albans, Hitchin, Stevenage, Harpenden, Borehamwood, Berkhamsted, London Colney, Wheathampstead, Redbourn, Enfield, Potters Bar, Letchworth Garden City, Baldock, Royston, Luton, Bedfordshire, Cambridge
IT Support Engineer – Hertfordshire
IT Support Engineer required by a well-established IT Support company based in Hertfordshire. You must have good customer service skills and IT knowledge to join their existing team.
Purpose of the Job
• Supporting internal and external customers with their technical issues over the telephone, via email and face to face
• A general technical; understanding of Network Servers & Support
• Skill set mostly Microsoft Packages – Server, Software, Hardware, Office 365, Active Directory, TCP/IP, DHCP, Firewall & VOIP would be desirable.
Skills required
1. Desktop Support of Windows 2000/XP Professional in a Windows 2000 Active Directory environment – routers & firewalls, Exchange, Microsoft Office 2000, Internet Explorer and printing. Users are supported both over the phone and in person at the head office and at various sites.
The ideal candidate needs to demonstrate
• Technical experience and has worked in this type of role previously.
• Ability to diagnose faults and solve technical issues
• Support existing customers
• Develop relationships with customer and deploy projects
• Excellent communication skills, both written & verbal
Buzzword: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Desktop, Support Analyst, Windows XP / 7 / 8, Windows Server, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, SQL, MCSA, MCSE, MCITP, MCDST, MTA, Microsoft, Customer Service, Degree, Graduate, Trainee, Junior
Commutable from : - Welwyn, WGC, Hatfield, Ware, Hoddesdon, Broxbourne, Hertford, St. Albans, Hitchin, Stevenage, Harpenden, Borehamwood, Berkhamsted, London Colney, Wheathampstead, Redbourn, Enfield, Potters Bar, Letchworth Garden City, Baldock, Royston, Luton, Bedfordshire, Cambridge
IT Support Engineer – Hertfordshire
Sep 09, 2016
IT Support Engineer required by a well-established IT Support company based in Hertfordshire. You must have good customer service skills and IT knowledge to join their existing team.
Purpose of the Job
• Supporting internal and external customers with their technical issues over the telephone, via email and face to face
• A general technical; understanding of Network Servers & Support
• Skill set mostly Microsoft Packages – Server, Software, Hardware, Office 365, Active Directory, TCP/IP, DHCP, Firewall & VOIP would be desirable.
Skills required
1. Desktop Support of Windows 2000/XP Professional in a Windows 2000 Active Directory environment – routers & firewalls, Exchange, Microsoft Office 2000, Internet Explorer and printing. Users are supported both over the phone and in person at the head office and at various sites.
The ideal candidate needs to demonstrate
• Technical experience and has worked in this type of role previously.
• Ability to diagnose faults and solve technical issues
• Support existing customers
• Develop relationships with customer and deploy projects
• Excellent communication skills, both written & verbal
Buzzword: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Desktop, Support Analyst, Windows XP / 7 / 8, Windows Server, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, SQL, MCSA, MCSE, MCITP, MCDST, MTA, Microsoft, Customer Service, Degree, Graduate, Trainee, Junior
Commutable from : - Welwyn, WGC, Hatfield, Ware, Hoddesdon, Broxbourne, Hertford, St. Albans, Hitchin, Stevenage, Harpenden, Borehamwood, Berkhamsted, London Colney, Wheathampstead, Redbourn, Enfield, Potters Bar, Letchworth Garden City, Baldock, Royston, Luton, Bedfordshire, Cambridge
IT Support Engineer – Hertfordshire
As a IT Customer Support / Helpdesk Analyst within an innovative technology company and you will be responsible for providing 1st and 2nd line technical desktop support. Experience of customer engagement with proven expectation management during high severity issues is required as well as managing incidents, requests and complex issues.
Ideally your skills will include;
- 1st / 2nd Line Support
- Windows Operating Systems
- Customer focused approach
- Good working knowledge of MS Office Applications (i.e. Outlook, Word and Excel)
- Previously worked with Microsoft Dynamics or similar CRM systems
Full JD available upon application
Sep 09, 2016
As a IT Customer Support / Helpdesk Analyst within an innovative technology company and you will be responsible for providing 1st and 2nd line technical desktop support. Experience of customer engagement with proven expectation management during high severity issues is required as well as managing incidents, requests and complex issues.
Ideally your skills will include;
- 1st / 2nd Line Support
- Windows Operating Systems
- Customer focused approach
- Good working knowledge of MS Office Applications (i.e. Outlook, Word and Excel)
- Previously worked with Microsoft Dynamics or similar CRM systems
Full JD available upon application
BI Business Analyst- Contract Role.
London/Cambridge (travelling required)
3 Month initial contract (extension very likely)
Rate- enquire
1 stage interview process
I am currently working for an esteemed client of mine, they have a requirement for a BI BA to join there organisation ASAP.
The client can interview as early as this week with a view to start next week.
The candidate must have excellent requirement gathering skills and have strong experience with MS SQL Server.
The key responsibilities and technical skills are shown below:
Key responsibilities:
Ability to manage a variety of work streams
Requirements gathering, liaising with senior stakeholders
Strong documentation skills
Must have the ability to analyse current Data warehouse
Will be comfortable with pushing own ideas to the business, shows initiative on a regular basis
Attend relevant business meetings assimilate conversations and understand the challenges the business faces, and come up with data driven analysis to support decision making and evaluate options
Ensure all analytical needs and reporting requirements of the business are met
In analysing requirements must be able to scrutinise source information to ensure requirements are fit for purpose.
Technical:
SQL Server skills
Data Warehousing skills advantageous
Experience with Data Visualisation tools such as Tableau (desirable)
Behavioural skills-:
Must be autonomous and capable of identifying continuous ways to improve the way data is both managed and analysed across the segments
Ability to meet deadlines and work in fast pace environment
Organised and detail-oriented is a must
Can communicate effectively with all stakeholders across the business to gain buy in
Energetic, enthusiastic and driven
Please do get into contact straight away if you feel you are suitable, on (Apply online only) or
To find out more about Computer Futures please visit (url removed)
Computer Futures, a trading division of SThree Partnership LLP | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales
Sep 09, 2016
BI Business Analyst- Contract Role.
London/Cambridge (travelling required)
3 Month initial contract (extension very likely)
Rate- enquire
1 stage interview process
I am currently working for an esteemed client of mine, they have a requirement for a BI BA to join there organisation ASAP.
The client can interview as early as this week with a view to start next week.
The candidate must have excellent requirement gathering skills and have strong experience with MS SQL Server.
The key responsibilities and technical skills are shown below:
Key responsibilities:
Ability to manage a variety of work streams
Requirements gathering, liaising with senior stakeholders
Strong documentation skills
Must have the ability to analyse current Data warehouse
Will be comfortable with pushing own ideas to the business, shows initiative on a regular basis
Attend relevant business meetings assimilate conversations and understand the challenges the business faces, and come up with data driven analysis to support decision making and evaluate options
Ensure all analytical needs and reporting requirements of the business are met
In analysing requirements must be able to scrutinise source information to ensure requirements are fit for purpose.
Technical:
SQL Server skills
Data Warehousing skills advantageous
Experience with Data Visualisation tools such as Tableau (desirable)
Behavioural skills-:
Must be autonomous and capable of identifying continuous ways to improve the way data is both managed and analysed across the segments
Ability to meet deadlines and work in fast pace environment
Organised and detail-oriented is a must
Can communicate effectively with all stakeholders across the business to gain buy in
Energetic, enthusiastic and driven
Please do get into contact straight away if you feel you are suitable, on (Apply online only) or
To find out more about Computer Futures please visit (url removed)
Computer Futures, a trading division of SThree Partnership LLP | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales