ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Salesforce Developer This is a fantastic opportunity for a Salesforce Developer who is looking to step up and take on more responsibility.This dynamic organisation are a leading professional membership body. They are about to kick off a major Salesforce re-implementation programme and need a Salesforce Developer to join their in-house Salesforce team.In this exciting role, you will become the go-to technical specialist, leading the ongoing development of the Salesforce platform, driving projects, improving processes, advising stakeholders and providing support to the 3rd party implementation partner. Take ownership, oversee and lead on Salesforce development and support Set technical standards and guidelines for Salesforce, coaching developers on reusability and best practices. Collaborate with the team and end users in identifying possible enhancements and bugs Work closely with Project Managers and Business Analysts to produce accurate delivery estimates and manage the transition from analysis through to design and delivery. You will also mentor, and coach a Junior Salesforce Developer and Salesforce Administrator. This role is perfect for a hands-on Salesforce Developer who is looking to make that next step in their career, be involved in a wide range of projects and take on responsibility for defining, designing and implementing Salesforce application and data architectures.To be considered you will be a driven Salesforce Developer with a broad range of skills spanning hands-on development as well as knowledge of data migration and integration.Skills required: Excellent hands-on development experience using Salesforce configuration and customisations using Apex, Visualforce, Triggers, Scheduled and Batch classes etc. Strong Salesforce customisation and configuration experience (across 1 or more of Sales, Service, Marketing, Communities and Knowledge) Good experience using Salesforce data tools (Data Loader, DemandTools, Eclipse Force IDE) Exposure to integration with knowledge of REST, SOAP APIs, oAuth and Single Sign-On Ability to write SQL Queries, stored procedures, DTSs, SSIS Knowledge of the Product Development Lifecycle and DevOps Tools like GIT, Jenkins, JIRA etc An understanding of Salesforce Deployment Process and tools like ANT, Change Sets and Force IDE. Alongside these skills, you should be a strong communicator and able to work confidently with stakeholders of all levels. You will hold Salesforce Certifications (ideally Salesforce Administrator and Platform Developer).This organisation can offer a lot of flexibility, and this is a hybrid role which will see you work in the fantastic Central London office twice a week, with 3 days remotely. An excellent salary of up to £60,000 is on offer as well as an excellent benefits package including 27 Days Holiday, Pension Contribution, Life Assurance, Flexitime option, Onsite Gym and other perks.If you are a Salesforce Developer looking for an amazing opportunity to progress your skills and step up into a Senior role, then apply NOW.If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.
Apr 28, 2024
Full time
Salesforce Developer This is a fantastic opportunity for a Salesforce Developer who is looking to step up and take on more responsibility.This dynamic organisation are a leading professional membership body. They are about to kick off a major Salesforce re-implementation programme and need a Salesforce Developer to join their in-house Salesforce team.In this exciting role, you will become the go-to technical specialist, leading the ongoing development of the Salesforce platform, driving projects, improving processes, advising stakeholders and providing support to the 3rd party implementation partner. Take ownership, oversee and lead on Salesforce development and support Set technical standards and guidelines for Salesforce, coaching developers on reusability and best practices. Collaborate with the team and end users in identifying possible enhancements and bugs Work closely with Project Managers and Business Analysts to produce accurate delivery estimates and manage the transition from analysis through to design and delivery. You will also mentor, and coach a Junior Salesforce Developer and Salesforce Administrator. This role is perfect for a hands-on Salesforce Developer who is looking to make that next step in their career, be involved in a wide range of projects and take on responsibility for defining, designing and implementing Salesforce application and data architectures.To be considered you will be a driven Salesforce Developer with a broad range of skills spanning hands-on development as well as knowledge of data migration and integration.Skills required: Excellent hands-on development experience using Salesforce configuration and customisations using Apex, Visualforce, Triggers, Scheduled and Batch classes etc. Strong Salesforce customisation and configuration experience (across 1 or more of Sales, Service, Marketing, Communities and Knowledge) Good experience using Salesforce data tools (Data Loader, DemandTools, Eclipse Force IDE) Exposure to integration with knowledge of REST, SOAP APIs, oAuth and Single Sign-On Ability to write SQL Queries, stored procedures, DTSs, SSIS Knowledge of the Product Development Lifecycle and DevOps Tools like GIT, Jenkins, JIRA etc An understanding of Salesforce Deployment Process and tools like ANT, Change Sets and Force IDE. Alongside these skills, you should be a strong communicator and able to work confidently with stakeholders of all levels. You will hold Salesforce Certifications (ideally Salesforce Administrator and Platform Developer).This organisation can offer a lot of flexibility, and this is a hybrid role which will see you work in the fantastic Central London office twice a week, with 3 days remotely. An excellent salary of up to £60,000 is on offer as well as an excellent benefits package including 27 Days Holiday, Pension Contribution, Life Assurance, Flexitime option, Onsite Gym and other perks.If you are a Salesforce Developer looking for an amazing opportunity to progress your skills and step up into a Senior role, then apply NOW.If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.
Sales Support Administrator£25k - 27kAre you looking for an exciting new role? Do you have excellent experience in Customer Service and Administration? If so, please apply now.My client is looking for an experienced Sales Support Administrator to join their growing organisation.You will be working within the IT sector, in a dynamic well-established business within a short distance of West Malling, my client prides itself on excellent customer service, fast response times, and flexibility in customer offering.The ideal candidate would be a reliable and friendly member of the office who is willing to join a high-performing and structured team. Customer services responsibilities- Answering telephone enquiries - UK and Export- Responding to Customer Emails - UK and Export- Daily/Weekly/Monthly reporting to Customers- Creating new customer accounts - UK and Export- Processing quotes and orders on the IT System- Part identification using external websites/spreadsheets- Check part number suppression's on external websites- Identify part lead times and confirm with the customer- Releasing pick tickets and check-back orders- Raising commercial invoices for dispatch- Part ship and contact customers when stock is booked in- Downloading spare guides as required- Monitoring service repairs- Dealing with service queries- Advising customers of warranty invalidation's- Contact Service customers requesting part authorisation, obtaining serviceJob DescriptionService support responsibilities- Account management for service customers- Service support for partners- Ensuring a smooth flow of work through the workshop- Obtaining Purchase Order numbers for repairs- Monitoring statuses of repairs- Responding to new customers- Ensuring correct invoicing on repairs- Liaising with Purchasing for timely delivery of parts- Liaising with customers regarding receipt and return of units- Supporting the effort to reach service revenue targetsQualifications and Skills:- IT literate (Word, Excel)- Good organisational skills- Good telephone manner- Good attention to detail- Conscientious with a strong sense of quality- Strong customer focus- Ability to work and take instruction from Managers but also to workindependently.- Self-motivating with the ability to prioritise own workloadAt KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
Apr 27, 2024
Full time
Sales Support Administrator£25k - 27kAre you looking for an exciting new role? Do you have excellent experience in Customer Service and Administration? If so, please apply now.My client is looking for an experienced Sales Support Administrator to join their growing organisation.You will be working within the IT sector, in a dynamic well-established business within a short distance of West Malling, my client prides itself on excellent customer service, fast response times, and flexibility in customer offering.The ideal candidate would be a reliable and friendly member of the office who is willing to join a high-performing and structured team. Customer services responsibilities- Answering telephone enquiries - UK and Export- Responding to Customer Emails - UK and Export- Daily/Weekly/Monthly reporting to Customers- Creating new customer accounts - UK and Export- Processing quotes and orders on the IT System- Part identification using external websites/spreadsheets- Check part number suppression's on external websites- Identify part lead times and confirm with the customer- Releasing pick tickets and check-back orders- Raising commercial invoices for dispatch- Part ship and contact customers when stock is booked in- Downloading spare guides as required- Monitoring service repairs- Dealing with service queries- Advising customers of warranty invalidation's- Contact Service customers requesting part authorisation, obtaining serviceJob DescriptionService support responsibilities- Account management for service customers- Service support for partners- Ensuring a smooth flow of work through the workshop- Obtaining Purchase Order numbers for repairs- Monitoring statuses of repairs- Responding to new customers- Ensuring correct invoicing on repairs- Liaising with Purchasing for timely delivery of parts- Liaising with customers regarding receipt and return of units- Supporting the effort to reach service revenue targetsQualifications and Skills:- IT literate (Word, Excel)- Good organisational skills- Good telephone manner- Good attention to detail- Conscientious with a strong sense of quality- Strong customer focus- Ability to work and take instruction from Managers but also to workindependently.- Self-motivating with the ability to prioritise own workloadAt KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
COSHH Compliance Administrator with knowledge of LEV extraction systems ideally Sheffield Permanent role Salary circa £33,000k p.a. Pay increased after training! We are looking for someone eager & passionate about what they do, the role is to inputdatarelatingtoinformationcollectedbyourengineerswhentesting external exhaust systems andcompleting SalesInvoicing ofjobs. Ideally you will have knowledge of LEV Extraction Systems and duties include: Taking incoming calls Gathering information from the external engineers Inputting data into our internal database Processing data entered onto our internal software packages Communicating with our internal engineers Analysing data Collating figures Attending internal department meetings What we are looking for: Someone willing to go the extra mile Someone with an engineering background ideally Good accurate keyboard skills Network knowledge and experienced in Microsoft office packages Good team player Flexible person who can adapt to change Positive attitude The position is office based - hours 8.30 - 5pm Monday to Friday 20 days holiday entitlement plus bank holidays Training given in some areas of this niche business After this initial training period we would hope the chosen candidate would take on more responsibility within the company, analysing and formulating all there levant certification from the engineers, internally running the day-to-day operations within the LEV testing and certification, RAM So four clients systems. At A for Appointments, we are committed to equal opportunities for everyone. We embrace diversity and believe that a balanced, inclusive workforce is crucial to our business. We do not tolerate discrimination, harassment or bullying towards any candidates or employees. We are proud to be an equal opportunities employer. Due to the high volume of applications we receive, it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days, please assume that on this occasion your application has not been successful.
Apr 27, 2024
Full time
COSHH Compliance Administrator with knowledge of LEV extraction systems ideally Sheffield Permanent role Salary circa £33,000k p.a. Pay increased after training! We are looking for someone eager & passionate about what they do, the role is to inputdatarelatingtoinformationcollectedbyourengineerswhentesting external exhaust systems andcompleting SalesInvoicing ofjobs. Ideally you will have knowledge of LEV Extraction Systems and duties include: Taking incoming calls Gathering information from the external engineers Inputting data into our internal database Processing data entered onto our internal software packages Communicating with our internal engineers Analysing data Collating figures Attending internal department meetings What we are looking for: Someone willing to go the extra mile Someone with an engineering background ideally Good accurate keyboard skills Network knowledge and experienced in Microsoft office packages Good team player Flexible person who can adapt to change Positive attitude The position is office based - hours 8.30 - 5pm Monday to Friday 20 days holiday entitlement plus bank holidays Training given in some areas of this niche business After this initial training period we would hope the chosen candidate would take on more responsibility within the company, analysing and formulating all there levant certification from the engineers, internally running the day-to-day operations within the LEV testing and certification, RAM So four clients systems. At A for Appointments, we are committed to equal opportunities for everyone. We embrace diversity and believe that a balanced, inclusive workforce is crucial to our business. We do not tolerate discrimination, harassment or bullying towards any candidates or employees. We are proud to be an equal opportunities employer. Due to the high volume of applications we receive, it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days, please assume that on this occasion your application has not been successful.
Helpdesk Administrator Wembley, Middlesex £27,000 + Pension + Parking This role would suit a capable and organised Helpdesk Administrator with lots of verve and enthusiasm who is happy working in a team environment and contributing to the overall success of projects undertaken. Some of your duties will include: - Managing a busy helpdesk and handing incoming calls from clients requiring maintenance support - Logging details of all calls managed onto the computer system and allocating jobs to team of Engineers - Tracking work being completed from instigation stage through to successful completion - Collating Engineers timesheets on a weekly basis, costing work completed and raising client sales invoices - Raising purchase orders daily for spare parts and ensuring the prompt delivery - Controlling and updating weekly reports monitoring and recording details on work completed Regrettably, we are not able to respond to job applicants who are not shortlisted. For new job alerts follow us on Twitter Instagram - BurtonBoltonRose, Facebook - Burton Bolton & Rose and LinkedIn - Burton Bolton & Rose
Apr 26, 2024
Full time
Helpdesk Administrator Wembley, Middlesex £27,000 + Pension + Parking This role would suit a capable and organised Helpdesk Administrator with lots of verve and enthusiasm who is happy working in a team environment and contributing to the overall success of projects undertaken. Some of your duties will include: - Managing a busy helpdesk and handing incoming calls from clients requiring maintenance support - Logging details of all calls managed onto the computer system and allocating jobs to team of Engineers - Tracking work being completed from instigation stage through to successful completion - Collating Engineers timesheets on a weekly basis, costing work completed and raising client sales invoices - Raising purchase orders daily for spare parts and ensuring the prompt delivery - Controlling and updating weekly reports monitoring and recording details on work completed Regrettably, we are not able to respond to job applicants who are not shortlisted. For new job alerts follow us on Twitter Instagram - BurtonBoltonRose, Facebook - Burton Bolton & Rose and LinkedIn - Burton Bolton & Rose
Sales Support Administrator Up to £30,000 Birmingham The Company A renown engineering company that manufacture precision high tech mouldings. They are committed to delivering a quality solutions for all of their customers and currently hold ISO9001. What will you do? Coordinate with customers regarding administrative, commercial and operational issues Manage customer portal updates Compile data spreadsheets to support the sales team activities Create reports using Excel Liaise with the finance team during assessments of piece price margins Coordinate input data and pricing information required to support customers What do you need? Skilled using Excel, able to create reports and use VLOOKUPS as well as Pivot Tables Automotive supply chain experience Previous Sales Coordinator experience Must have own transport What's on offer? Monday - Friday 8am - 5pm, 2pm finish on Friday 33 days holiday including bank holidays Job ID: 7526
Apr 26, 2024
Full time
Sales Support Administrator Up to £30,000 Birmingham The Company A renown engineering company that manufacture precision high tech mouldings. They are committed to delivering a quality solutions for all of their customers and currently hold ISO9001. What will you do? Coordinate with customers regarding administrative, commercial and operational issues Manage customer portal updates Compile data spreadsheets to support the sales team activities Create reports using Excel Liaise with the finance team during assessments of piece price margins Coordinate input data and pricing information required to support customers What do you need? Skilled using Excel, able to create reports and use VLOOKUPS as well as Pivot Tables Automotive supply chain experience Previous Sales Coordinator experience Must have own transport What's on offer? Monday - Friday 8am - 5pm, 2pm finish on Friday 33 days holiday including bank holidays Job ID: 7526
Our prestigious client is currently recruiting for a Customer Support Administrator to join their expanding team. The role is to provide exceptional customer service to customers of the business ensuring all matters are dealt with promptly and efficiently whilst ensuring the whole process is professionally managed from the beginning to the end. Working hours are Monday - Friday, 8:30AM - 5:30PM. As the Customer Support Administrator, you will be responsible for: Providing customer service logging and tracking faults on Salesforce Co-ordinate engineer diaries effectively and efficiently Manage customer communications to arrange engineer breakdown and maintenance visits Manage and process customer supplies, parts and consumable orders using sage to create sales orders and delivery notes Generate quotes and correspondence for supplies and maintenance contracts to customers Update Salesforce as required to support engineers and customers Manage customer queries, issues and problems effectively and efficiently Shipping parts and supplies to customers and engineers Assisting in warehouse with shipping machines and admin tasks Regularly update & maintain spreadsheets as required General Salesforce administration, including updating customer address, contact and phone number details Assist with logging and distributing all incoming sales enquiries and leads Assist as required with processing sales orders Arrange hotels and flights for engineers as required The successful Customer Support Administrator will have the following related skills / experience: Must be pro-active and show ability to resolve issues and find solutions Good administration, numeracy, and literary skills with a keen eye for detail Experience of working within a customer services role Effective communication both oral and written Good understanding of UK geography and distribution of major towns and cities Full PC literacy on Microsoft software packages Salesforce and Sage experience preferable Must have a can-do attitude and be able to work as part of a team Driving license preferable Benefits: Free Parking Pension Cycle to Work Scheme Large kitchen with sofa and TV Free tea and coffee Please note this position will be office based and parking is provided
Apr 26, 2024
Full time
Our prestigious client is currently recruiting for a Customer Support Administrator to join their expanding team. The role is to provide exceptional customer service to customers of the business ensuring all matters are dealt with promptly and efficiently whilst ensuring the whole process is professionally managed from the beginning to the end. Working hours are Monday - Friday, 8:30AM - 5:30PM. As the Customer Support Administrator, you will be responsible for: Providing customer service logging and tracking faults on Salesforce Co-ordinate engineer diaries effectively and efficiently Manage customer communications to arrange engineer breakdown and maintenance visits Manage and process customer supplies, parts and consumable orders using sage to create sales orders and delivery notes Generate quotes and correspondence for supplies and maintenance contracts to customers Update Salesforce as required to support engineers and customers Manage customer queries, issues and problems effectively and efficiently Shipping parts and supplies to customers and engineers Assisting in warehouse with shipping machines and admin tasks Regularly update & maintain spreadsheets as required General Salesforce administration, including updating customer address, contact and phone number details Assist with logging and distributing all incoming sales enquiries and leads Assist as required with processing sales orders Arrange hotels and flights for engineers as required The successful Customer Support Administrator will have the following related skills / experience: Must be pro-active and show ability to resolve issues and find solutions Good administration, numeracy, and literary skills with a keen eye for detail Experience of working within a customer services role Effective communication both oral and written Good understanding of UK geography and distribution of major towns and cities Full PC literacy on Microsoft software packages Salesforce and Sage experience preferable Must have a can-do attitude and be able to work as part of a team Driving license preferable Benefits: Free Parking Pension Cycle to Work Scheme Large kitchen with sofa and TV Free tea and coffee Please note this position will be office based and parking is provided
Job Title: Electronics Data Processor / Sales and Quotation Administrator Location: Liverpool Salary: £23,000 - £28,000 Job Type: Permanent, starting immediately The Role Working within a close-knit data processing team Processing PCB CAD files using specialist software Pricing jobs and preparing quotations The Company A global company which supports the electronics industry with test solutions for circuit board manufacture. With over 50 years' experience and an excellent reputation for providing world class testing products to major electronics companies. We would like to expand our team and have opportunities for a Sales and Marketing Executive to support our Sales team. The Sales and Marketing Executive role requires a team player to be able to work to deadlines and have the ability to use your own initiative. The Candidate Understanding of electronics Data processing background Have excellent IT skills How to apply Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly;
Apr 26, 2024
Full time
Job Title: Electronics Data Processor / Sales and Quotation Administrator Location: Liverpool Salary: £23,000 - £28,000 Job Type: Permanent, starting immediately The Role Working within a close-knit data processing team Processing PCB CAD files using specialist software Pricing jobs and preparing quotations The Company A global company which supports the electronics industry with test solutions for circuit board manufacture. With over 50 years' experience and an excellent reputation for providing world class testing products to major electronics companies. We would like to expand our team and have opportunities for a Sales and Marketing Executive to support our Sales team. The Sales and Marketing Executive role requires a team player to be able to work to deadlines and have the ability to use your own initiative. The Candidate Understanding of electronics Data processing background Have excellent IT skills How to apply Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly;
Connells Group has an exciting opportunity to join our Group Legal Services team based in Chester City Centre for a Data & Information Assistant . The role will be to provide a point of contact for the Group and for parties requesting data or information. You will be supporting the department in administration and management of the processes as well as providing an end to end function for all data subject access requests received by the under UK GDPR. The position benefits from following: 25 days holiday Company Pension Scheme Employee Assistance Programme Colleague Discounts Key responsibilities of the Data & Information Assistant: Determine treatment of requests for access and/or disclosure Take all necessary administration actions as required Be responsible for acknowledging, requesting, chasing and analysing subject access requests Overall management of files, including closure when completedMaintain training and knowledge in this area of law and procedure Skills & experience required of a Data & Information Assistant: Knowledge of UK GDPR laws and procedure Previous experience of undertaking data subject access or right to be forgotten requests Excellent communication skills - both written and verbal Connells Group is one of the largest and most successful estate agency and property services providers in the UK and as of March 2021 also encompasses the Countrywide Group. Founded in 1936 and with a network of over 1,200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions. Connells Group is an equal opportunities employer.CF00379
Apr 26, 2024
Full time
Connells Group has an exciting opportunity to join our Group Legal Services team based in Chester City Centre for a Data & Information Assistant . The role will be to provide a point of contact for the Group and for parties requesting data or information. You will be supporting the department in administration and management of the processes as well as providing an end to end function for all data subject access requests received by the under UK GDPR. The position benefits from following: 25 days holiday Company Pension Scheme Employee Assistance Programme Colleague Discounts Key responsibilities of the Data & Information Assistant: Determine treatment of requests for access and/or disclosure Take all necessary administration actions as required Be responsible for acknowledging, requesting, chasing and analysing subject access requests Overall management of files, including closure when completedMaintain training and knowledge in this area of law and procedure Skills & experience required of a Data & Information Assistant: Knowledge of UK GDPR laws and procedure Previous experience of undertaking data subject access or right to be forgotten requests Excellent communication skills - both written and verbal Connells Group is one of the largest and most successful estate agency and property services providers in the UK and as of March 2021 also encompasses the Countrywide Group. Founded in 1936 and with a network of over 1,200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions. Connells Group is an equal opportunities employer.CF00379
We are looking for an experienced, organised Project Manager to join our team at Zentso in the UK. We are a leading technology consultancy and CRM specialists for Not-for-Profits. As experts in integration and developing bespoke add-on solutions, we can transform our clients into high-performing organisations through the cost-effective use of progressive technology. We can support organisations to fully utilise what they have or select, develop and implement new systems. As an independent consultancy, we choose to partner with leading technology providers and give valuable guidance to help our clients. About the Role You will be client-facing, working on various projects concurrently and responsible for project managing the implementation of either Salesforce or iMIS solutions for clients through the entire project life cycle post-sales to post-go-live. You will have ultimate accountability for the overall success of the client projects that are assigned to you and you will be required to; Track and review project budget vs. actual project costs Manage and coordinate cross-functional resources to deliver the required work Manage the client relationship. Work closely with the client on a regular basis to ensure project progress and maintain constant open communication Review and document project scope changes Prepare project schedule and client-facing/internal status reports Identify risks and issues and escalate, as necessary Track and review individual and project team utilisation and revise forecasted hours throughout the duration of the project Account management of some current clients with ongoing projects You will log all your time in the company project management system What we are looking for: Experience in project managing software implementation projects, preferably CRM systems Experience of working with or in a not-for-profit organisation and an understanding of how not-for-profits operate Understanding of project management methodologies (certification desired) Experience working within a consultancy (desirable) Required Skills: Strong analytical and problem-solving skills Ability to work with all levels of management Excellent influencing skills and the ability to bring teams together Great spoken and written communication A team player with the ability to lead Ability to self-manage and work independently IT-savvy Benefits: Remote and flexible working Competitive pay Monthly physical activity allowance Enhanced holiday entitlement Company (NEST) Pension The role is remote, but you may be required to attend client/staff meetings in person from time to time. We can organise shared office premises should you wish to work outside of your own home and to allow for a good work-life balance we have a London office where we co-work, based in Camden. This is an excellent opportunity to progress your career with a well-established company! Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Project Manager, Project Coordinator, Program Manager, Project Lead, Project Administrator, Project Analyst, Project Consultant, Project Specialist, Project Supervisor, and Project Director, may also be considered for this role.
Apr 26, 2024
Full time
We are looking for an experienced, organised Project Manager to join our team at Zentso in the UK. We are a leading technology consultancy and CRM specialists for Not-for-Profits. As experts in integration and developing bespoke add-on solutions, we can transform our clients into high-performing organisations through the cost-effective use of progressive technology. We can support organisations to fully utilise what they have or select, develop and implement new systems. As an independent consultancy, we choose to partner with leading technology providers and give valuable guidance to help our clients. About the Role You will be client-facing, working on various projects concurrently and responsible for project managing the implementation of either Salesforce or iMIS solutions for clients through the entire project life cycle post-sales to post-go-live. You will have ultimate accountability for the overall success of the client projects that are assigned to you and you will be required to; Track and review project budget vs. actual project costs Manage and coordinate cross-functional resources to deliver the required work Manage the client relationship. Work closely with the client on a regular basis to ensure project progress and maintain constant open communication Review and document project scope changes Prepare project schedule and client-facing/internal status reports Identify risks and issues and escalate, as necessary Track and review individual and project team utilisation and revise forecasted hours throughout the duration of the project Account management of some current clients with ongoing projects You will log all your time in the company project management system What we are looking for: Experience in project managing software implementation projects, preferably CRM systems Experience of working with or in a not-for-profit organisation and an understanding of how not-for-profits operate Understanding of project management methodologies (certification desired) Experience working within a consultancy (desirable) Required Skills: Strong analytical and problem-solving skills Ability to work with all levels of management Excellent influencing skills and the ability to bring teams together Great spoken and written communication A team player with the ability to lead Ability to self-manage and work independently IT-savvy Benefits: Remote and flexible working Competitive pay Monthly physical activity allowance Enhanced holiday entitlement Company (NEST) Pension The role is remote, but you may be required to attend client/staff meetings in person from time to time. We can organise shared office premises should you wish to work outside of your own home and to allow for a good work-life balance we have a London office where we co-work, based in Camden. This is an excellent opportunity to progress your career with a well-established company! Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Project Manager, Project Coordinator, Program Manager, Project Lead, Project Administrator, Project Analyst, Project Consultant, Project Specialist, Project Supervisor, and Project Director, may also be considered for this role.
Summary: Sargent-Disc, a Cast & Crew company, is an established, vibrant and fast growing financial technology company within the entertainment industry, which delivers the Digital Production Office applications, as well as its Payroll and Production Accounting Services to clients. The Sales and Marketing Administrator is responsible for providing administrative support to meet the needs of the company, its services and products and those of existing and new clients. Sargent-Disc: Sargent-Disc is the UK screen industry's largest provider of production management software and services. It is at the forefront of production. Over the last two years, Sargent-Disc has provided services to productions that have been nominated for a total of 91 BAFTAs, 80 Oscars and 60 Golden Globe Awards. Recent film and television credits include Game of Thrones, House of the Dragon, Bridgerton, Barbie, The Last of Us, Saltburn, Oppenheimer, Poor Things, Wednesday, Succession, Asteroid City , The French Dispatch. The company also provides expertise and experience to educate current and prospective members of the film industry in areas of best practice such as gender equality, diversity, sustainability and productivity, through a programme of seminars, industry awards, networking events and sponsorship. Independently certified carbon neutral, the company invests in and promotes the use of low carbon technologies, working closely with the BAFTA albert Consortium as an Official Partner to encourage the reduction of carbon on production. Job Description Main Functions Administration: Handling product and service enquiries. Logging and updating client enquiries along with product and services sales in CRM (customer relationship management software). Communicating knowledgeably about all company products and services in order to deal professionally with client enquiries providing quotations. Processing client agreements and contracts. Supporting the invoicing of clients. Running CRM reports for products and services as required. Generating sales reports as required. Scheduling face-to-face or online screen sharing conference demos as required. Support in presenting product demos as required. Formatting documents and forms. Updating company websites and online profiles as instructed. Organising meetings and producing minutes. Research, provide summary digests and track domestic and international film and television production sales leads within CRM. Support the delivery processes for Sargent-Disc's Digital Production Office suite of applications and other services by checking product order and start paperwork, and forwarding for implementation. Support in content creation and delivery on Sargent-Disc social media channels and websites. This list is not exhaustive, and other duties may be required commensurate with this position as roles evolve. 2. Person Specification Sargent-Disc is looking for an enthusiastic, calm, well organised Administrator, with good communication skills and an attention to detail to join the company. Knowledge, Skills, Experience and Personal Qualities Essential: Educational Qualification: BA Honours Degree or above. Computer literate - an experienced user of Microsoft Word, Excel and PowerPoint packages. Strong administration skills covering a range of systems and procedures. First class written English, strong drafting skills for clear and professional written communications. Excellent interpersonal and communication skills for good working relationships with external companies, clients, agencies and internally. Ability to deal with a wide variety of enquiries (by phone and email) efficiently Ability to prioritise and deal with a high volume and varied workload. Enthusiastic, calm, well organised Administrator, with an attention to detail. A commitment to developing additional skills. A commitment to the work of Sargent-Disc and an interest in the film and television industries. Desirable: Two years of experience within an administrative role. Experience of CRM systems Experience of film and television production Familiarity with production software packages. Foreign languages. To Apply: Please email your CV with a covering letter detailing relevant experience with reference to the job description and person specification and include contact details for two referees should you be shortlisted for interview via the button below. PLEASE NOTE: Only candidates shortlisted for interview will be contacted. 1 The Digital Production Office suite of software includes CrewStart , Payroll, Payslips, Payscales, Digital Purchase Order, Production Card apps, as well as third party industry standard applications - PSL +, Final Draft, Cast & Crew Studio.
Apr 26, 2024
Full time
Summary: Sargent-Disc, a Cast & Crew company, is an established, vibrant and fast growing financial technology company within the entertainment industry, which delivers the Digital Production Office applications, as well as its Payroll and Production Accounting Services to clients. The Sales and Marketing Administrator is responsible for providing administrative support to meet the needs of the company, its services and products and those of existing and new clients. Sargent-Disc: Sargent-Disc is the UK screen industry's largest provider of production management software and services. It is at the forefront of production. Over the last two years, Sargent-Disc has provided services to productions that have been nominated for a total of 91 BAFTAs, 80 Oscars and 60 Golden Globe Awards. Recent film and television credits include Game of Thrones, House of the Dragon, Bridgerton, Barbie, The Last of Us, Saltburn, Oppenheimer, Poor Things, Wednesday, Succession, Asteroid City , The French Dispatch. The company also provides expertise and experience to educate current and prospective members of the film industry in areas of best practice such as gender equality, diversity, sustainability and productivity, through a programme of seminars, industry awards, networking events and sponsorship. Independently certified carbon neutral, the company invests in and promotes the use of low carbon technologies, working closely with the BAFTA albert Consortium as an Official Partner to encourage the reduction of carbon on production. Job Description Main Functions Administration: Handling product and service enquiries. Logging and updating client enquiries along with product and services sales in CRM (customer relationship management software). Communicating knowledgeably about all company products and services in order to deal professionally with client enquiries providing quotations. Processing client agreements and contracts. Supporting the invoicing of clients. Running CRM reports for products and services as required. Generating sales reports as required. Scheduling face-to-face or online screen sharing conference demos as required. Support in presenting product demos as required. Formatting documents and forms. Updating company websites and online profiles as instructed. Organising meetings and producing minutes. Research, provide summary digests and track domestic and international film and television production sales leads within CRM. Support the delivery processes for Sargent-Disc's Digital Production Office suite of applications and other services by checking product order and start paperwork, and forwarding for implementation. Support in content creation and delivery on Sargent-Disc social media channels and websites. This list is not exhaustive, and other duties may be required commensurate with this position as roles evolve. 2. Person Specification Sargent-Disc is looking for an enthusiastic, calm, well organised Administrator, with good communication skills and an attention to detail to join the company. Knowledge, Skills, Experience and Personal Qualities Essential: Educational Qualification: BA Honours Degree or above. Computer literate - an experienced user of Microsoft Word, Excel and PowerPoint packages. Strong administration skills covering a range of systems and procedures. First class written English, strong drafting skills for clear and professional written communications. Excellent interpersonal and communication skills for good working relationships with external companies, clients, agencies and internally. Ability to deal with a wide variety of enquiries (by phone and email) efficiently Ability to prioritise and deal with a high volume and varied workload. Enthusiastic, calm, well organised Administrator, with an attention to detail. A commitment to developing additional skills. A commitment to the work of Sargent-Disc and an interest in the film and television industries. Desirable: Two years of experience within an administrative role. Experience of CRM systems Experience of film and television production Familiarity with production software packages. Foreign languages. To Apply: Please email your CV with a covering letter detailing relevant experience with reference to the job description and person specification and include contact details for two referees should you be shortlisted for interview via the button below. PLEASE NOTE: Only candidates shortlisted for interview will be contacted. 1 The Digital Production Office suite of software includes CrewStart , Payroll, Payslips, Payscales, Digital Purchase Order, Production Card apps, as well as third party industry standard applications - PSL +, Final Draft, Cast & Crew Studio.
Davidhorn is a leading provider of digital interviewing solutions. With over 40 years of experience in the industry, we are among the leaders in our field. We are dedicated to delivering exceptional service and innovative solutions to our clients. Due to exponential global growth, we are seeking a detail orientated, organized and reliable administrative assistant to join our busy team in Luton, Bedfordshire. The ideal candidate will provide efficient and professional support in the day to operation of business activities whilst working as part of our experienced admin team. Experience in Export will be a major advantage for this role. Responsibilities Order processing, handing orders by phone and email. Answer incoming telephone calls and general emails in a professional manner. Prepare basic quotes and invoices and send to customers while documenting them accurately. Assist and carry out export admin. Support the team on day to day operations. Ensure the internal CRM is up to date and accurate. A high level of accuracy Liaising with customers and delivering a high level of customer support. General admin duties where required. Welcoming visitors to the office where necessary. We will provide on site training for our specific CRM system and on going support from our experienced team to assist you in being self sufficient as quickly as possible. This role requires a high level of accuracy in your work and we are seeking someone reliable to join the team working in the office every day. We are looking to fill this role as soon as possible. We are offering a competitive basic salary depending on experience and having experience in export would be a massive advantage in this role.
Apr 26, 2024
Full time
Davidhorn is a leading provider of digital interviewing solutions. With over 40 years of experience in the industry, we are among the leaders in our field. We are dedicated to delivering exceptional service and innovative solutions to our clients. Due to exponential global growth, we are seeking a detail orientated, organized and reliable administrative assistant to join our busy team in Luton, Bedfordshire. The ideal candidate will provide efficient and professional support in the day to operation of business activities whilst working as part of our experienced admin team. Experience in Export will be a major advantage for this role. Responsibilities Order processing, handing orders by phone and email. Answer incoming telephone calls and general emails in a professional manner. Prepare basic quotes and invoices and send to customers while documenting them accurately. Assist and carry out export admin. Support the team on day to day operations. Ensure the internal CRM is up to date and accurate. A high level of accuracy Liaising with customers and delivering a high level of customer support. General admin duties where required. Welcoming visitors to the office where necessary. We will provide on site training for our specific CRM system and on going support from our experienced team to assist you in being self sufficient as quickly as possible. This role requires a high level of accuracy in your work and we are seeking someone reliable to join the team working in the office every day. We are looking to fill this role as soon as possible. We are offering a competitive basic salary depending on experience and having experience in export would be a massive advantage in this role.
We are seeking a highly organised and detail-oriented individual to join our team as a Sales and Service Administrator. In this role, you will be responsible for providing administrative support to the sales and service departments, ensuring smooth operations and excellent customer service. Responsibilities: - Answering first-line customer sales and support calls and emails - Assist sales and service teams with administrative tasks, such as data entry, filing, and document management. - Maintain accurate and up-to-date customer records, including contact information, sales orders, and service requests. - Processing Sales and Purchase orders and keeping customers informed of lead times and ETA s - Invoicing and Credit note management - Handle customer inquiries and provide exceptional customer service, resolving issues and ensuring customer satisfaction. (courier issues as an example) - Collaborate with internal teams, such as Internal Account Managers and logistics, to ensure timely order processing and delivery. - Managing the RMA (Return Material Authorisation) and Repair processes at AVM including arranging returns to suppliers - RMA & Miss pick report (email) for Ops Director on a weekly basis Requirements: - Previous experience in a similar administrative role, preferably in sales or customer service. - Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines. - Strong attention to detail and accuracy. - Proficient in using Microsoft Office Suite and CRM software (currently using Orderwise) - Excellent verbal and written communication skills. - Strong problem-solving and customer service skills. - Ability to work independently and as part of a team. We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within the company. If you are a motivated and proactive individual with a passion for customer service and sales support, we would love to hear from you. Apply today to join our dynamic team!
Apr 26, 2024
Full time
We are seeking a highly organised and detail-oriented individual to join our team as a Sales and Service Administrator. In this role, you will be responsible for providing administrative support to the sales and service departments, ensuring smooth operations and excellent customer service. Responsibilities: - Answering first-line customer sales and support calls and emails - Assist sales and service teams with administrative tasks, such as data entry, filing, and document management. - Maintain accurate and up-to-date customer records, including contact information, sales orders, and service requests. - Processing Sales and Purchase orders and keeping customers informed of lead times and ETA s - Invoicing and Credit note management - Handle customer inquiries and provide exceptional customer service, resolving issues and ensuring customer satisfaction. (courier issues as an example) - Collaborate with internal teams, such as Internal Account Managers and logistics, to ensure timely order processing and delivery. - Managing the RMA (Return Material Authorisation) and Repair processes at AVM including arranging returns to suppliers - RMA & Miss pick report (email) for Ops Director on a weekly basis Requirements: - Previous experience in a similar administrative role, preferably in sales or customer service. - Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines. - Strong attention to detail and accuracy. - Proficient in using Microsoft Office Suite and CRM software (currently using Orderwise) - Excellent verbal and written communication skills. - Strong problem-solving and customer service skills. - Ability to work independently and as part of a team. We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within the company. If you are a motivated and proactive individual with a passion for customer service and sales support, we would love to hear from you. Apply today to join our dynamic team!
Infrastructure Solutions Specialist - Cambridge As an Infrastructure Solutions Specialist, you will play a pivotal role in ensuring the smooth daily operation of our client's businesses by accurately and efficiently meeting their client's requirements. You will act as a technical lead, designing technical solutions, delivering projects, and fulfilling service requests using your extensive technical knowledge and experience. Responsibilities: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Assess and comprehensively document current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the team for collaboration where necessary. Guide and support colleagues through mentoring, coaching, and documentation creation. Continuously improve knowledge across various software and hardware technologies. Liaise with third-party support for ticket resolution as appropriate. Collaborate with our Sales team to propose improvements to client infrastructures/systems. Proactively research new IT technologies for innovation and best practices. Travel to client sites across the UK to lead technical installation, implementation, and delivery of projects. Essential Criteria: Education/Qualifications: Relevant IT qualification (e.g., NVQ, Diploma, or Degree). MCSA Windows Server 2016-22 or equivalent. MTA: Networking, Security, and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals. Desirable Criteria: Microsoft 365 Certified: Modern Desktop Administrator Associate. Microsoft 365 Certified: Fundamentals or equivalent. Microsoft Exchange qualifications. Experience/Skills: Working knowledge of various IT systems, including Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services, and Active Directory & Windows Operating Systems. Strong understanding of IT Networking principles. Experience managing Firewall technologies, virtualization technologies, and cloud technologies. Proficiency in Microsoft 365 technologies, backup/disaster recovery solutions, and Endpoint Security and Management. Previous experience working with a variety of clients across multiple industries. Ability to make decisions, prioritize, and proactively problem-solve. Understanding of GDPR principles and Cyber Security. Holder of a full, clean driving license. Interested? Please Click Apply Now! Infrastructure Solutions Specialist - Cambridge
Apr 26, 2024
Full time
Infrastructure Solutions Specialist - Cambridge As an Infrastructure Solutions Specialist, you will play a pivotal role in ensuring the smooth daily operation of our client's businesses by accurately and efficiently meeting their client's requirements. You will act as a technical lead, designing technical solutions, delivering projects, and fulfilling service requests using your extensive technical knowledge and experience. Responsibilities: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Assess and comprehensively document current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the team for collaboration where necessary. Guide and support colleagues through mentoring, coaching, and documentation creation. Continuously improve knowledge across various software and hardware technologies. Liaise with third-party support for ticket resolution as appropriate. Collaborate with our Sales team to propose improvements to client infrastructures/systems. Proactively research new IT technologies for innovation and best practices. Travel to client sites across the UK to lead technical installation, implementation, and delivery of projects. Essential Criteria: Education/Qualifications: Relevant IT qualification (e.g., NVQ, Diploma, or Degree). MCSA Windows Server 2016-22 or equivalent. MTA: Networking, Security, and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals. Desirable Criteria: Microsoft 365 Certified: Modern Desktop Administrator Associate. Microsoft 365 Certified: Fundamentals or equivalent. Microsoft Exchange qualifications. Experience/Skills: Working knowledge of various IT systems, including Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services, and Active Directory & Windows Operating Systems. Strong understanding of IT Networking principles. Experience managing Firewall technologies, virtualization technologies, and cloud technologies. Proficiency in Microsoft 365 technologies, backup/disaster recovery solutions, and Endpoint Security and Management. Previous experience working with a variety of clients across multiple industries. Ability to make decisions, prioritize, and proactively problem-solve. Understanding of GDPR principles and Cyber Security. Holder of a full, clean driving license. Interested? Please Click Apply Now! Infrastructure Solutions Specialist - Cambridge
Accounts Assistant - Full time - office based - Waltham Abbey 24-25,00 per annum The Job We are looking to recruit an Accounts Assistant reporting to the Financial Accountant. The purpose of the role will be to support the Finance team by managing the transactional finance with the sales and purchase ledgers along with bank reconciliation. Responsibilities Purchase Ledger - process invoices including matching to purchase orders and coding to ledger, reconciliation of supplier statements and updating supplier information where necessary. Posting and allocating payments/receipts as per daily bank statements and bank reconciliations and ad hoc payments Supporting Financial Accountant in daily tasks, including general administration and maintaining organised record keeping of financial information. Assist with ad-hoc data entry processes. Creating monthly sales invoices Support finance teams in annual audit activities The above duties are subject to change as the role grows to meet the needs of the business. Essential Skills and Attributes Sage200 experience would be advantageous, but training will be provided. Excellent computer skills and the ability to learn, understand and use computer-based software. Able to work independently as well as part of a small team and able to communicate well with colleagues both face to face and over the telephone. Ability to prioritise with an organised and methodical approach to work with a strong attention to detail. Happy to support a busy office with admin, filing, dealing with incoming mail, answering the telephone and emails. AAT level 2 (desirable) or equivalent experience Benefits to you 20 days holiday (increasing a day per annum on completion of 2 years employment to a maximum of 25 days). Annual leave years entitlement is from 1st January to 31st December. Pension Scheme Enrolment into the Death in Service Scheme Paid breaks twice a day and provide provisions for breakfast and lunch. Beverages and fruit at break times Employee discount on a mobile handset 5 days full sick pay All-inclusive Company outings and Christmas events 500 referral payment for new staff recommendations (on completion of probationary period) Moden and comfortable working environment.
Apr 26, 2024
Full time
Accounts Assistant - Full time - office based - Waltham Abbey 24-25,00 per annum The Job We are looking to recruit an Accounts Assistant reporting to the Financial Accountant. The purpose of the role will be to support the Finance team by managing the transactional finance with the sales and purchase ledgers along with bank reconciliation. Responsibilities Purchase Ledger - process invoices including matching to purchase orders and coding to ledger, reconciliation of supplier statements and updating supplier information where necessary. Posting and allocating payments/receipts as per daily bank statements and bank reconciliations and ad hoc payments Supporting Financial Accountant in daily tasks, including general administration and maintaining organised record keeping of financial information. Assist with ad-hoc data entry processes. Creating monthly sales invoices Support finance teams in annual audit activities The above duties are subject to change as the role grows to meet the needs of the business. Essential Skills and Attributes Sage200 experience would be advantageous, but training will be provided. Excellent computer skills and the ability to learn, understand and use computer-based software. Able to work independently as well as part of a small team and able to communicate well with colleagues both face to face and over the telephone. Ability to prioritise with an organised and methodical approach to work with a strong attention to detail. Happy to support a busy office with admin, filing, dealing with incoming mail, answering the telephone and emails. AAT level 2 (desirable) or equivalent experience Benefits to you 20 days holiday (increasing a day per annum on completion of 2 years employment to a maximum of 25 days). Annual leave years entitlement is from 1st January to 31st December. Pension Scheme Enrolment into the Death in Service Scheme Paid breaks twice a day and provide provisions for breakfast and lunch. Beverages and fruit at break times Employee discount on a mobile handset 5 days full sick pay All-inclusive Company outings and Christmas events 500 referral payment for new staff recommendations (on completion of probationary period) Moden and comfortable working environment.
HPC (Linux) Administrator Up to £45,000 + Benefits Fully Remote post training Since 2002, our client has been a leading supplier of Unix and Linux high-performance computing solutions for higher education, research, and industry sectors across the UK & Ireland. They offer tailored hardware, software, and services to cater to the most challenging HPC, Storage, Cloud, and AI demands. Boasting in-house professional services and top-tier partnerships, they guide their clientele seamlessly from the initial idea to the delivery of turn-key HPC, Storage, Cloud, and AI solutions. The Role: As a Virtual HPC Administrator (VHPCA), your main responsibility is providing proactive managed services support provision to all entitled customers in line with purchased service level agreements. Key Responsibilities: Provide proactive Managed Services support to entitled customers in line with purchased service level agreements, adhering to best practices and vendor requirements. Support external customer environments as well as internal customer environments. Adhere to safety protocols and agreed-upon risk assessments and method statements. Attend customer sites as required. Collaborate effectively with colleagues across various departments including Sales, Presales, Operations, Project Management, Deployment, and Support. Maintain accessibility via email, telephone, and instant messaging during work hours. Present a professional demeanor while performing your scope of work. Ensure accurate maintenance of out-of-office alerts and work calendars. Provide regular progress updates to Operations & Project Management. Adhere to ISO9001 processes. Personal Specification: Proficiency in Linux/Unix administration. Strong scripting skills in BASH/Python. Familiarity with configuration management tools, source code management, networking (TCP/IP), monitoring tools, virtualization, and containerization. Basic Windows administration skills. Progression Opportunities: Our client is a rapidly growing business, therefore, they support employees who show an interest or flair for specialties within technology fields. Opportunities for progression into senior roles within the Storage team or other departments are available for individuals showing exceptional skills and dedication. Benefits: Pension Scheme with company & personal contribution options. Corporate Health Scheme including BUPA and Westfield Health. Life cover and critical illness cover. Comprehensive training opportunities. 25 working days of annual leave plus bank holidays. Cycle to Work Scheme. Electric Car Scheme. 5% annual bonus based on personal & company performance. Join our client's team and be part of their dynamic and growing company, where your contributions are valued and opportunities for advancement are available for those who seize them.
Apr 26, 2024
Full time
HPC (Linux) Administrator Up to £45,000 + Benefits Fully Remote post training Since 2002, our client has been a leading supplier of Unix and Linux high-performance computing solutions for higher education, research, and industry sectors across the UK & Ireland. They offer tailored hardware, software, and services to cater to the most challenging HPC, Storage, Cloud, and AI demands. Boasting in-house professional services and top-tier partnerships, they guide their clientele seamlessly from the initial idea to the delivery of turn-key HPC, Storage, Cloud, and AI solutions. The Role: As a Virtual HPC Administrator (VHPCA), your main responsibility is providing proactive managed services support provision to all entitled customers in line with purchased service level agreements. Key Responsibilities: Provide proactive Managed Services support to entitled customers in line with purchased service level agreements, adhering to best practices and vendor requirements. Support external customer environments as well as internal customer environments. Adhere to safety protocols and agreed-upon risk assessments and method statements. Attend customer sites as required. Collaborate effectively with colleagues across various departments including Sales, Presales, Operations, Project Management, Deployment, and Support. Maintain accessibility via email, telephone, and instant messaging during work hours. Present a professional demeanor while performing your scope of work. Ensure accurate maintenance of out-of-office alerts and work calendars. Provide regular progress updates to Operations & Project Management. Adhere to ISO9001 processes. Personal Specification: Proficiency in Linux/Unix administration. Strong scripting skills in BASH/Python. Familiarity with configuration management tools, source code management, networking (TCP/IP), monitoring tools, virtualization, and containerization. Basic Windows administration skills. Progression Opportunities: Our client is a rapidly growing business, therefore, they support employees who show an interest or flair for specialties within technology fields. Opportunities for progression into senior roles within the Storage team or other departments are available for individuals showing exceptional skills and dedication. Benefits: Pension Scheme with company & personal contribution options. Corporate Health Scheme including BUPA and Westfield Health. Life cover and critical illness cover. Comprehensive training opportunities. 25 working days of annual leave plus bank holidays. Cycle to Work Scheme. Electric Car Scheme. 5% annual bonus based on personal & company performance. Join our client's team and be part of their dynamic and growing company, where your contributions are valued and opportunities for advancement are available for those who seize them.
Salesforce Administrator My client is looking for a Salesforce Administrator to join them for a 6 months, extensions very likely. You are able to work fully remotely as long as you are based in the UK. This contract falls outside IR35. They are looking for someone with minimum 5 years Salesforce Administration experience and ideally Salesforce certifications. Please apply if interested
Apr 26, 2024
Contractor
Salesforce Administrator My client is looking for a Salesforce Administrator to join them for a 6 months, extensions very likely. You are able to work fully remotely as long as you are based in the UK. This contract falls outside IR35. They are looking for someone with minimum 5 years Salesforce Administration experience and ideally Salesforce certifications. Please apply if interested
Administrator, East Kilbride, Salary £23,000 to £26,000 per annum + Fantastic Pension, 34 Days Holidays & More! Administrator required to join a growing team working for a leading Technical Infrastructure Solutions Provider. The Administrator will be responsible for providing administrative support to the business sales team. The Administrator will receive: Competitive salary up to £26,000 per annum Exciting training and development opportunities Opportunities of progression. Company pension. 34 days holiday per year. Key responsibilities of the Administrator: Preparation of quotations for the sales department, to be provided to the client. Producing monthly reports on performance of the department. Updating salesforce system with sales information, and prospective client information. Daily contact with a wide customer base, via telephone and email. Ad hoc administrative tasks to support the sales function. The Administrator will have: Previous experience working in a similar role within a busy office environment. Excellent communication skills. Great attention to detail. If you are looking for your next role with accelerating training and development opportunities, this role will provide you with the next step in your career, apply now! Note: Only applicants with the right to work in the UK will be considered. We do not provide work visas; this must be handled before applying.
Apr 26, 2024
Full time
Administrator, East Kilbride, Salary £23,000 to £26,000 per annum + Fantastic Pension, 34 Days Holidays & More! Administrator required to join a growing team working for a leading Technical Infrastructure Solutions Provider. The Administrator will be responsible for providing administrative support to the business sales team. The Administrator will receive: Competitive salary up to £26,000 per annum Exciting training and development opportunities Opportunities of progression. Company pension. 34 days holiday per year. Key responsibilities of the Administrator: Preparation of quotations for the sales department, to be provided to the client. Producing monthly reports on performance of the department. Updating salesforce system with sales information, and prospective client information. Daily contact with a wide customer base, via telephone and email. Ad hoc administrative tasks to support the sales function. The Administrator will have: Previous experience working in a similar role within a busy office environment. Excellent communication skills. Great attention to detail. If you are looking for your next role with accelerating training and development opportunities, this role will provide you with the next step in your career, apply now! Note: Only applicants with the right to work in the UK will be considered. We do not provide work visas; this must be handled before applying.
Lead Salesforce Consultant required by market leading, professional services organisation based in Central Bristol. This is a hybrid role with 2 days a week onsite with flexibility. The Lead Salesforce Consultant will provide technical leadership, guidance, and expertise in the development, implementation, and optimisation of the Salesforce platform (Predominantly CRM, Marketing Cloud and Field Service). This role ensures that the platform aligns with our clients objectives, is efficient, well run, and is equipped with the latest features and functionalities to support customers, operational and corporate teams. The ideal candidate will be someone who possesses a blend of technical expertise, strategic thinking, and leadership acumen, who has the ability to work collaboratively with multiple stakeholders, both technical and non-technical. You will lead a small team of Junior Developers and will be directly involved in developing and expanding the current team. Responsibilities Include: Provide hands on expertise in Salesforce and other systems. Collaborate with business owners to grasp organisational goals and formulate a strategic vision for the Platform. Work with the Portfolio office to prioritise opportunities for new application functionality, while aligning with our clients digital roadmap. Monitor and communicate Platform metrics. Partner with business owners to refine Platform usage. Work with Business Process owners to ensure that process maps are kept up to date and aligned to system enhancements/changes. Manage relationships with and track performance of Platform vendors. Ensure contractual terms and service agreements provide optimal value. Implement governance policies for Platform usage that will stand up to strict Audit scrutiny and adhere to relevant regulations. Stakeholder Engagement and Communication. Propose initiatives for new features. Seek opportunities to innovate and work across Platform leads and other stakeholders to ensure alignment. Provide leadership and development paths for Platform team members aligned to platform strategy. Ideal Background: Significant Salesforce experience in Development, leading teams and maintaining Salesforce platform and/or other similar roles. Holding one or more of the following certifications: Salesforce Certified Administrator, Salesforce Service Cloud Consultant, Salesforce Sales Cloud Consultant, Salesforce Field Service Consultant, Salesforce Marketing Cloud Consultant. Proven track record of successful delivery of large programs of work across multiple salesforce clouds. Must be a Salesforce SME with deep knowledge of the platform both technically and functionally. Experienced in dealing with vendors and third party suppliers. Strong track record of managing teams and building effective partnerships with peers. Proven experience of managing a 24/7 production environment Demonstrable hands-on experience in Salesforce application setup, configuration and administration. Expert in Agile methodologies. Track record of managing technology projects from design to build, test and implementation. Excellent communication skills. This fantastic role comes with a salary of (phone number removed) p/a and is accompanied with a 10% annual bonus, 25 days paid holiday, a flexible pension scheme, flexible working opportunities, shared Parental Leave - 18 weeks full pay, continued investment in your career, Bike to Work, discounts and many more.
Apr 26, 2024
Full time
Lead Salesforce Consultant required by market leading, professional services organisation based in Central Bristol. This is a hybrid role with 2 days a week onsite with flexibility. The Lead Salesforce Consultant will provide technical leadership, guidance, and expertise in the development, implementation, and optimisation of the Salesforce platform (Predominantly CRM, Marketing Cloud and Field Service). This role ensures that the platform aligns with our clients objectives, is efficient, well run, and is equipped with the latest features and functionalities to support customers, operational and corporate teams. The ideal candidate will be someone who possesses a blend of technical expertise, strategic thinking, and leadership acumen, who has the ability to work collaboratively with multiple stakeholders, both technical and non-technical. You will lead a small team of Junior Developers and will be directly involved in developing and expanding the current team. Responsibilities Include: Provide hands on expertise in Salesforce and other systems. Collaborate with business owners to grasp organisational goals and formulate a strategic vision for the Platform. Work with the Portfolio office to prioritise opportunities for new application functionality, while aligning with our clients digital roadmap. Monitor and communicate Platform metrics. Partner with business owners to refine Platform usage. Work with Business Process owners to ensure that process maps are kept up to date and aligned to system enhancements/changes. Manage relationships with and track performance of Platform vendors. Ensure contractual terms and service agreements provide optimal value. Implement governance policies for Platform usage that will stand up to strict Audit scrutiny and adhere to relevant regulations. Stakeholder Engagement and Communication. Propose initiatives for new features. Seek opportunities to innovate and work across Platform leads and other stakeholders to ensure alignment. Provide leadership and development paths for Platform team members aligned to platform strategy. Ideal Background: Significant Salesforce experience in Development, leading teams and maintaining Salesforce platform and/or other similar roles. Holding one or more of the following certifications: Salesforce Certified Administrator, Salesforce Service Cloud Consultant, Salesforce Sales Cloud Consultant, Salesforce Field Service Consultant, Salesforce Marketing Cloud Consultant. Proven track record of successful delivery of large programs of work across multiple salesforce clouds. Must be a Salesforce SME with deep knowledge of the platform both technically and functionally. Experienced in dealing with vendors and third party suppliers. Strong track record of managing teams and building effective partnerships with peers. Proven experience of managing a 24/7 production environment Demonstrable hands-on experience in Salesforce application setup, configuration and administration. Expert in Agile methodologies. Track record of managing technology projects from design to build, test and implementation. Excellent communication skills. This fantastic role comes with a salary of (phone number removed) p/a and is accompanied with a 10% annual bonus, 25 days paid holiday, a flexible pension scheme, flexible working opportunities, shared Parental Leave - 18 weeks full pay, continued investment in your career, Bike to Work, discounts and many more.
Salesforce, CRM, CRM Manager, Pardot, Conga, SuperUser, Reporting, Training, Dashboard design Are you a Senior Salesforce Administrator or Salesforce CRM Manager looking for a new challenge? If so, we want to talk to you! Our client based in Kent has a new CRM Manager role to take control of the Salesform CRM and maximise the CRM system usage across the organisation. Strong CRM experience needed specifically with Salesforce CRM and any automation (Pardot) or Conga skills being an added bonus. You will be expected to create reports and dashboards, help support and train users too. The role is permanent and hybrid with 2-3 days a week in the Kent offices. If you are currently a Senior Salesforce CRM administrator or Salesforce CRM Manager then please get in touch ASAP. Potential Bonus on offer too!
Apr 26, 2024
Full time
Salesforce, CRM, CRM Manager, Pardot, Conga, SuperUser, Reporting, Training, Dashboard design Are you a Senior Salesforce Administrator or Salesforce CRM Manager looking for a new challenge? If so, we want to talk to you! Our client based in Kent has a new CRM Manager role to take control of the Salesform CRM and maximise the CRM system usage across the organisation. Strong CRM experience needed specifically with Salesforce CRM and any automation (Pardot) or Conga skills being an added bonus. You will be expected to create reports and dashboards, help support and train users too. The role is permanent and hybrid with 2-3 days a week in the Kent offices. If you are currently a Senior Salesforce CRM administrator or Salesforce CRM Manager then please get in touch ASAP. Potential Bonus on offer too!