ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Data & Sales Administrator Wolverhamton Permanent Ref: DB2152 Salary £25,000 Plus Benefits Our client is looking for a Data & Sales Administrator to join their rapidly growing energy efficiency specialist team. For over 30 years the firm has delivered energy efficiency, carbon management and cost reduction solutions to well-established brands in the country. Data & Sales Administrator Requirements: Relevant experience in a similar role Excellent communication, written and verbal Full UK driving licence and vehicle Computer Literate E.g. Excel Interest in Energy and Decarbonisation Eager to learn, trustworthy, and smart presentable appearance Data & Sales Administrator Duties: Manage the administration system for energy surveys Collate energy data files from customers Analyse national databases to generate more work Manage the incoming data and coordinate to the assessors Analyse the sites of current customers to create more survey work Benefits: Generous Annual Leave Pension Training and Progression Commission on sales Interested? To discuss this position or other roles in the Sector, please contact Dina Bunkheila on , or email a copy of your CV over to
May 12, 2024
Full time
Data & Sales Administrator Wolverhamton Permanent Ref: DB2152 Salary £25,000 Plus Benefits Our client is looking for a Data & Sales Administrator to join their rapidly growing energy efficiency specialist team. For over 30 years the firm has delivered energy efficiency, carbon management and cost reduction solutions to well-established brands in the country. Data & Sales Administrator Requirements: Relevant experience in a similar role Excellent communication, written and verbal Full UK driving licence and vehicle Computer Literate E.g. Excel Interest in Energy and Decarbonisation Eager to learn, trustworthy, and smart presentable appearance Data & Sales Administrator Duties: Manage the administration system for energy surveys Collate energy data files from customers Analyse national databases to generate more work Manage the incoming data and coordinate to the assessors Analyse the sites of current customers to create more survey work Benefits: Generous Annual Leave Pension Training and Progression Commission on sales Interested? To discuss this position or other roles in the Sector, please contact Dina Bunkheila on , or email a copy of your CV over to
An exciting opportunity has arisen for a Digital Systems Manager to join this growing company who are based in Wallingford. As a Digital Systems Manager, you will play a crucial role in overseeing the design, development, and deployment of tailored digital systems based on customer specifications. You will lead a team of system administrators and engineers, ensuring the successful delivery of high-quality solutions within established time lines. Job Type: Permanent position Location: Wallingford, office based Salary: £45,000 - £55,000 (depending on experience) Working Hours: Monday - Friday, 9AM - 5.30PM As the Digital Systems Manager, you will be responsible for: Leading and mentoring a team of digital system administrators. Actively manage workflows, ensuring efficient and well-coordinated implementation. Provide technical expertise and guidance to the team in solving complex challenges. Stay abreast of industry trends and advancements in digital systems. Actively participate in the end-to-end implementation of digital systems, from requirements gathering to deployment. Utilise your proficiency in SQL, HTML, CSS, XML, and JSON to contribute to effective system development. Collaborate with clients and cross-functional teams to ensure seamless integration and customisation. Implement and enforce quality assurance processes to deliver error-free solutions. Take a lead role in managing internal systems applications, with a particular emphasis on platforms like Salesforce. Oversee the customisation, optimisation, and integration of internal systems to enhance organizational efficiency. Collaborate with the internal and external customers to customise and implement solutions for ongoing system maintenance. Conduct thorough testing and validation of all digital systems to maintain optimal performance. Maintain clear and organised documentation to facilitate ongoing support and future enhancements. The successful candidate will have the following related skills / experience: Experience in an IT setting is essential. Proven experience in managing digital systems and leading teams. Strong project management skills, with a focus on delivering results within established time lines. Excellent communication and interpersonal skills for effective collaboration with clients and team members. In-depth knowledge of SaaS solutions and white-labeling processes. Proficiency in SQL, HTML, CSS, XML, and JSON. Familiarity with Salesforce CRM. Extensive exposure to SaaS platforms. Must be willing to work variable Several years previous Customer Service or IT Support is a Ability to thrive in a dynamic and fast-paced environment. Exceptional communication skills, both written and verbal. Strong analytical and problem-solving skills to address complex challenges. Please note this is an office based position
May 12, 2024
Full time
An exciting opportunity has arisen for a Digital Systems Manager to join this growing company who are based in Wallingford. As a Digital Systems Manager, you will play a crucial role in overseeing the design, development, and deployment of tailored digital systems based on customer specifications. You will lead a team of system administrators and engineers, ensuring the successful delivery of high-quality solutions within established time lines. Job Type: Permanent position Location: Wallingford, office based Salary: £45,000 - £55,000 (depending on experience) Working Hours: Monday - Friday, 9AM - 5.30PM As the Digital Systems Manager, you will be responsible for: Leading and mentoring a team of digital system administrators. Actively manage workflows, ensuring efficient and well-coordinated implementation. Provide technical expertise and guidance to the team in solving complex challenges. Stay abreast of industry trends and advancements in digital systems. Actively participate in the end-to-end implementation of digital systems, from requirements gathering to deployment. Utilise your proficiency in SQL, HTML, CSS, XML, and JSON to contribute to effective system development. Collaborate with clients and cross-functional teams to ensure seamless integration and customisation. Implement and enforce quality assurance processes to deliver error-free solutions. Take a lead role in managing internal systems applications, with a particular emphasis on platforms like Salesforce. Oversee the customisation, optimisation, and integration of internal systems to enhance organizational efficiency. Collaborate with the internal and external customers to customise and implement solutions for ongoing system maintenance. Conduct thorough testing and validation of all digital systems to maintain optimal performance. Maintain clear and organised documentation to facilitate ongoing support and future enhancements. The successful candidate will have the following related skills / experience: Experience in an IT setting is essential. Proven experience in managing digital systems and leading teams. Strong project management skills, with a focus on delivering results within established time lines. Excellent communication and interpersonal skills for effective collaboration with clients and team members. In-depth knowledge of SaaS solutions and white-labeling processes. Proficiency in SQL, HTML, CSS, XML, and JSON. Familiarity with Salesforce CRM. Extensive exposure to SaaS platforms. Must be willing to work variable Several years previous Customer Service or IT Support is a Ability to thrive in a dynamic and fast-paced environment. Exceptional communication skills, both written and verbal. Strong analytical and problem-solving skills to address complex challenges. Please note this is an office based position
We are looking for an experienced, organised Project Manager to join our team at Zentso in the UK. We are a leading technology consultancy and CRM specialists for Not-for-Profits. As experts in integration and developing bespoke add-on solutions, we can transform our clients into high-performing organisations through the cost-effective use of progressive technology. We can support organisations to fully utilise what they have or select, develop and implement new systems. As an independent consultancy, we choose to partner with leading technology providers and give valuable guidance to help our clients. About the Role You will be client-facing, working on various projects concurrently and responsible for project managing the implementation of either Salesforce or iMIS solutions for clients through the entire project life cycle - post-sales to post-go-live. You will have ultimate accountability for the overall success of the client projects that are assigned to you and you will be required to; Track and review project budget vs. actual project costs Manage and coordinate cross-functional resources to deliver the required work Manage the client relationship. Work closely with the client on a regular basis to ensure project progress and maintain constant open communication Review and document project scope changes Prepare project schedule and client-facing/internal status reports Identify risks and issues and escalate, as necessary Track and review individual and project team utilisation and revise forecasted hours throughout the duration of the project Account management of some current clients with ongoing projects You will log all your time in the company project management system What we are looking for: Experience in project managing software implementation projects, preferably CRM systems Experience of working with or in a not-for-profit organisation and an understanding of how not-for-profits operate Understanding of project management methodologies (certification desired) Experience working within a consultancy (desirable) Required Skills: Strong analytical and problem-solving skills Ability to work with all levels of management Excellent influencing skills and the ability to bring teams together Great spoken and written communication A team player with the ability to lead Ability to self-manage and work independently IT-savvy Benefits: Remote and flexible working Competitive pay Monthly physical activity allowance Enhanced holiday entitlement Company (NEST) Pension The role is remote, but you may be required to attend client/staff meetings in person from time to time. We can organise shared office premises should you wish to work outside of your own home and to allow for a good work-life balance - we have a London office where we co-work, based in Camden. This is an excellent opportunity to progress your career with a well-established company! Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Project Manager, Project Coordinator, Program Manager, Project Lead, Project Administrator, Project Analyst, Project Consultant, Project Specialist, Project Supervisor, and Project Director, may also be considered for this role.
May 12, 2024
Full time
We are looking for an experienced, organised Project Manager to join our team at Zentso in the UK. We are a leading technology consultancy and CRM specialists for Not-for-Profits. As experts in integration and developing bespoke add-on solutions, we can transform our clients into high-performing organisations through the cost-effective use of progressive technology. We can support organisations to fully utilise what they have or select, develop and implement new systems. As an independent consultancy, we choose to partner with leading technology providers and give valuable guidance to help our clients. About the Role You will be client-facing, working on various projects concurrently and responsible for project managing the implementation of either Salesforce or iMIS solutions for clients through the entire project life cycle - post-sales to post-go-live. You will have ultimate accountability for the overall success of the client projects that are assigned to you and you will be required to; Track and review project budget vs. actual project costs Manage and coordinate cross-functional resources to deliver the required work Manage the client relationship. Work closely with the client on a regular basis to ensure project progress and maintain constant open communication Review and document project scope changes Prepare project schedule and client-facing/internal status reports Identify risks and issues and escalate, as necessary Track and review individual and project team utilisation and revise forecasted hours throughout the duration of the project Account management of some current clients with ongoing projects You will log all your time in the company project management system What we are looking for: Experience in project managing software implementation projects, preferably CRM systems Experience of working with or in a not-for-profit organisation and an understanding of how not-for-profits operate Understanding of project management methodologies (certification desired) Experience working within a consultancy (desirable) Required Skills: Strong analytical and problem-solving skills Ability to work with all levels of management Excellent influencing skills and the ability to bring teams together Great spoken and written communication A team player with the ability to lead Ability to self-manage and work independently IT-savvy Benefits: Remote and flexible working Competitive pay Monthly physical activity allowance Enhanced holiday entitlement Company (NEST) Pension The role is remote, but you may be required to attend client/staff meetings in person from time to time. We can organise shared office premises should you wish to work outside of your own home and to allow for a good work-life balance - we have a London office where we co-work, based in Camden. This is an excellent opportunity to progress your career with a well-established company! Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Project Manager, Project Coordinator, Program Manager, Project Lead, Project Administrator, Project Analyst, Project Consultant, Project Specialist, Project Supervisor, and Project Director, may also be considered for this role.
We're building the definitive online food company, transforming the way the world eats by making hyper-local food more convenient and accessible. We obsess about building the future of food, whilst using our network as a force for good. We're at the forefront of an industry, powered by our market-leading technology and unrivalled network to bring incredible convenience and selection to our customers. Working at Deliveroo is the perfect environment to build a definitive career, motivated by impact. Firstly, the impact that working here will have on your development, allowing you to grow faster than you might elsewhere; secondly, the impact that you can have on Deliveroo, leaving your mark as we scale; and finally, being part of something bigger, through the impact that we make together in our marketplace and communities. What you'll do? As a Software Engineer at Deliveroo, your individual work contributes to achieving goals in across your team. While you will work with your team and you may lead projects, some of your work will contribute outside of your direct remit. You will report to managers and group leads and together deliver the results. Technical Execution: You will improve code structure, have an impact on architecture, and review code of any scope produced by your team. You'll aim to simplify the maintenance and operation of production systems, visibility, operational readiness, and health of your team's systems. As well as leading from the front regarding technical execution, you'll build relationships with other engineering teams and, identify collaboration opportunities. You'll own larger pieces of work, assist with design and technical / implementation choices and influence the roadmap within your team. You will take an active role in the hiring process and conducting engineering interviews. This will also extend to the current team where you will support the personal growth of colleagues, encouraging efficiency in their roles. We want to emphasise that we don't expect you to meet all of the below but would love you to have experience in some of these areas. Take pride in readable, well-designed and well-tested software 3+ years of experience in building Android applications at scale Kotlin and/or Java experience Accomplished in scaling Android architecture 3+ years of experience with Android development tools like Android Studio Working in a cross-functional team Knowledge of the Android SDK and AndroidX Interested in writing Kotlin Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of benefits in areas including health, family, finance, community, convenience, growth and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing startups in an incredibly exciting space. Please click here to view our candidate privacy policy. Do you require visa sponsorship to work in the UK? Voluntary Demographic Survey (UK) These questions are voluntary, and help us understand more about our candidates. One of our core values at Deliveroo is We celebrate difference , and we are always working to make sure our hiring processes are equitable and inclusive. By answering the questions below, you'll help us do that. Your responses are confidential, will not be tied to your application, and has no bearing on your candidacy. We only use aggregated demographic data to measure the performance of recruiting efforts. How would you describe your gender identity? (Select one) Female Male Non-binary / non-conforming Prefer to self-describe I don't wish to answer What is your sexual orientation? (Select one) Heterosexual / Straight Gay / Lesbian Bisexual Prefer to self-describe I don't wish to answer Would you say you have a disability? (Select one) Yes, I have a disability No, I do not have a disability I don't wish to answer How would your describe your ethnicity? (Select one) Asian: Bangladeshi Asian: Chinese Asian: Indian Asian: Pakistani Asian: Other Black: African Black: Caribbean Black: Other Mixed ethnic groups White: British White: Irish White: Other Any other ethnic group I don't wish to answer Would you describe yourself as neurodivergent? (Select one) Yes No I don't wish to answer What was the occupation of your main household earner when you were aged 14? (Select one) Modern professional & traditional professional occupations such as: teacher, nurse, physiotherapist, social worker, musician, police officer (sergeant or above), software designer, accountant, solicitor, medical practitioner, scientist, civil / mechanical Senior, middle or junior managers or administrators such as: finance manager, chief executive, large business owner, office manager, retail manager, bank manager, restaurant manager, warehouse manager. Clerical and intermediate occupations such as: secretary, personal assistant, call centre agent, clerical worker, nursery nurse. Technical and craft occupations such as: motor mechanic, plumber, printer, electrician, gardener, train driver. Routine, semi-routine manual and service occupations such as: postal worker, machine operative, security guard, caretaker, farm worker, catering assistant, sales assistant, HGV driver, cleaner, porter, packer, labourer, waiter/waitress, bar staff. Long-term unemployed (claimed Jobseeker's Allowance or earlier unemployment benefit for more than a year). Small business owners who employed less than 25 people such as: corner shop owners, small plumbing companies, retail shop owner, single restaurant or cafe owner, taxi owner, garage owner. Other such as: retired, this question does not apply to me, I don't know. I don't wish to answer
May 12, 2024
Full time
We're building the definitive online food company, transforming the way the world eats by making hyper-local food more convenient and accessible. We obsess about building the future of food, whilst using our network as a force for good. We're at the forefront of an industry, powered by our market-leading technology and unrivalled network to bring incredible convenience and selection to our customers. Working at Deliveroo is the perfect environment to build a definitive career, motivated by impact. Firstly, the impact that working here will have on your development, allowing you to grow faster than you might elsewhere; secondly, the impact that you can have on Deliveroo, leaving your mark as we scale; and finally, being part of something bigger, through the impact that we make together in our marketplace and communities. What you'll do? As a Software Engineer at Deliveroo, your individual work contributes to achieving goals in across your team. While you will work with your team and you may lead projects, some of your work will contribute outside of your direct remit. You will report to managers and group leads and together deliver the results. Technical Execution: You will improve code structure, have an impact on architecture, and review code of any scope produced by your team. You'll aim to simplify the maintenance and operation of production systems, visibility, operational readiness, and health of your team's systems. As well as leading from the front regarding technical execution, you'll build relationships with other engineering teams and, identify collaboration opportunities. You'll own larger pieces of work, assist with design and technical / implementation choices and influence the roadmap within your team. You will take an active role in the hiring process and conducting engineering interviews. This will also extend to the current team where you will support the personal growth of colleagues, encouraging efficiency in their roles. We want to emphasise that we don't expect you to meet all of the below but would love you to have experience in some of these areas. Take pride in readable, well-designed and well-tested software 3+ years of experience in building Android applications at scale Kotlin and/or Java experience Accomplished in scaling Android architecture 3+ years of experience with Android development tools like Android Studio Working in a cross-functional team Knowledge of the Android SDK and AndroidX Interested in writing Kotlin Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of benefits in areas including health, family, finance, community, convenience, growth and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing startups in an incredibly exciting space. Please click here to view our candidate privacy policy. Do you require visa sponsorship to work in the UK? Voluntary Demographic Survey (UK) These questions are voluntary, and help us understand more about our candidates. One of our core values at Deliveroo is We celebrate difference , and we are always working to make sure our hiring processes are equitable and inclusive. By answering the questions below, you'll help us do that. Your responses are confidential, will not be tied to your application, and has no bearing on your candidacy. We only use aggregated demographic data to measure the performance of recruiting efforts. How would you describe your gender identity? (Select one) Female Male Non-binary / non-conforming Prefer to self-describe I don't wish to answer What is your sexual orientation? (Select one) Heterosexual / Straight Gay / Lesbian Bisexual Prefer to self-describe I don't wish to answer Would you say you have a disability? (Select one) Yes, I have a disability No, I do not have a disability I don't wish to answer How would your describe your ethnicity? (Select one) Asian: Bangladeshi Asian: Chinese Asian: Indian Asian: Pakistani Asian: Other Black: African Black: Caribbean Black: Other Mixed ethnic groups White: British White: Irish White: Other Any other ethnic group I don't wish to answer Would you describe yourself as neurodivergent? (Select one) Yes No I don't wish to answer What was the occupation of your main household earner when you were aged 14? (Select one) Modern professional & traditional professional occupations such as: teacher, nurse, physiotherapist, social worker, musician, police officer (sergeant or above), software designer, accountant, solicitor, medical practitioner, scientist, civil / mechanical Senior, middle or junior managers or administrators such as: finance manager, chief executive, large business owner, office manager, retail manager, bank manager, restaurant manager, warehouse manager. Clerical and intermediate occupations such as: secretary, personal assistant, call centre agent, clerical worker, nursery nurse. Technical and craft occupations such as: motor mechanic, plumber, printer, electrician, gardener, train driver. Routine, semi-routine manual and service occupations such as: postal worker, machine operative, security guard, caretaker, farm worker, catering assistant, sales assistant, HGV driver, cleaner, porter, packer, labourer, waiter/waitress, bar staff. 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An exciting opportunity has arisen for a Digital Systems Manager to join this growing company who are based in Wallingford. As a Digital Systems Manager, you will play a crucial role in overseeing the design, development, and deployment of tailored digital systems based on customer specifications. You will lead a team of system administrators and engineers, ensuring the successful delivery of high-quality solutions within established time lines. Job Type: Permanent position Location: Wallingford, office based Salary: £45,000 - £55,000 (depending on experience) Working Hours: Monday - Friday, 9AM - 5.30PM As the Digital Systems Manager, you will be responsible for: Leading and mentoring a team of digital system administrators. Actively manage workflows, ensuring efficient and well-coordinated implementation. Provide technical expertise and guidance to the team in solving complex challenges. Stay abreast of industry trends and advancements in digital systems. Actively participate in the end-to-end implementation of digital systems, from requirements gathering to deployment. Utilise your proficiency in SQL, HTML, CSS, XML, and JSON to contribute to effective system development. Collaborate with clients and cross-functional teams to ensure seamless integration and customisation. Implement and enforce quality assurance processes to deliver error-free solutions. Take a lead role in managing internal systems applications, with a particular emphasis on platforms like Salesforce. Oversee the customisation, optimisation, and integration of internal systems to enhance organizational efficiency. Collaborate with the internal and external customers to customise and implement solutions for ongoing system maintenance. Conduct thorough testing and validation of all digital systems to maintain optimal performance. Maintain clear and organised documentation to facilitate ongoing support and future enhancements. The successful candidate will have the following related skills / experience: Experience in an IT setting is essential. Proven experience in managing digital systems and leading teams. Strong project management skills, with a focus on delivering results within established time lines. Excellent communication and interpersonal skills for effective collaboration with clients and team members. In-depth knowledge of SaaS solutions and white-labeling processes. Proficiency in SQL, HTML, CSS, XML, and JSON. Familiarity with Salesforce CRM. Extensive exposure to SaaS platforms. Must be willing to work variable Several years previous Customer Service or IT Support is a Ability to thrive in a dynamic and fast-paced environment. Exceptional communication skills, both written and verbal. Strong analytical and problem-solving skills to address complex challenges. Please note this is an office based position JBRP1_UKTJ
May 11, 2024
Full time
An exciting opportunity has arisen for a Digital Systems Manager to join this growing company who are based in Wallingford. As a Digital Systems Manager, you will play a crucial role in overseeing the design, development, and deployment of tailored digital systems based on customer specifications. You will lead a team of system administrators and engineers, ensuring the successful delivery of high-quality solutions within established time lines. Job Type: Permanent position Location: Wallingford, office based Salary: £45,000 - £55,000 (depending on experience) Working Hours: Monday - Friday, 9AM - 5.30PM As the Digital Systems Manager, you will be responsible for: Leading and mentoring a team of digital system administrators. Actively manage workflows, ensuring efficient and well-coordinated implementation. Provide technical expertise and guidance to the team in solving complex challenges. Stay abreast of industry trends and advancements in digital systems. Actively participate in the end-to-end implementation of digital systems, from requirements gathering to deployment. Utilise your proficiency in SQL, HTML, CSS, XML, and JSON to contribute to effective system development. Collaborate with clients and cross-functional teams to ensure seamless integration and customisation. Implement and enforce quality assurance processes to deliver error-free solutions. Take a lead role in managing internal systems applications, with a particular emphasis on platforms like Salesforce. Oversee the customisation, optimisation, and integration of internal systems to enhance organizational efficiency. Collaborate with the internal and external customers to customise and implement solutions for ongoing system maintenance. Conduct thorough testing and validation of all digital systems to maintain optimal performance. Maintain clear and organised documentation to facilitate ongoing support and future enhancements. The successful candidate will have the following related skills / experience: Experience in an IT setting is essential. Proven experience in managing digital systems and leading teams. Strong project management skills, with a focus on delivering results within established time lines. Excellent communication and interpersonal skills for effective collaboration with clients and team members. In-depth knowledge of SaaS solutions and white-labeling processes. Proficiency in SQL, HTML, CSS, XML, and JSON. Familiarity with Salesforce CRM. Extensive exposure to SaaS platforms. Must be willing to work variable Several years previous Customer Service or IT Support is a Ability to thrive in a dynamic and fast-paced environment. Exceptional communication skills, both written and verbal. Strong analytical and problem-solving skills to address complex challenges. Please note this is an office based position JBRP1_UKTJ
MET Recruitment UK Ltd
Brierley Hill, West Midlands
Data & Sales Administrator Brierley Hill Permanent £25,000 What's on offer: Hours: 9am-5pm (30 minutes break) 23 days paid holiday increasing to 25 after 5 years. Pension scheme current minimum contributions are 4% Employer 5% Employee Zen points - recognition of your hard work Benefits pot - each year there will be a selection of items to choose from (such as a birthday treat, and a HR treat such as additional holiday or £500 in vouchers) Regular Personal Development Plan (PDP) meetings with your line manager and supported CPD and training opportunities. 4% commission on sales. A fantastic opportunity has become available to join a well-established business within the Brierley hill area. The successful candidate will be supporting an established team in administrative and business support duties. Analysing and recording data, inputting important information and updating teams. Main responsibilities Manage and monitor CRM systems. Collate data files from customers and updating client accounts. Manage incoming data and coordinate to the team. Analyse current customers to promote work. Analyse national databases to create more work. Essential- Team player Exceptional organisational skills Be honest, professional and hardworking. Excellent work ethic Computer literate, excel, comfortable with data. Numerate Good communication Skills Precise, trustworthy and reliable
May 11, 2024
Full time
Data & Sales Administrator Brierley Hill Permanent £25,000 What's on offer: Hours: 9am-5pm (30 minutes break) 23 days paid holiday increasing to 25 after 5 years. Pension scheme current minimum contributions are 4% Employer 5% Employee Zen points - recognition of your hard work Benefits pot - each year there will be a selection of items to choose from (such as a birthday treat, and a HR treat such as additional holiday or £500 in vouchers) Regular Personal Development Plan (PDP) meetings with your line manager and supported CPD and training opportunities. 4% commission on sales. A fantastic opportunity has become available to join a well-established business within the Brierley hill area. The successful candidate will be supporting an established team in administrative and business support duties. Analysing and recording data, inputting important information and updating teams. Main responsibilities Manage and monitor CRM systems. Collate data files from customers and updating client accounts. Manage incoming data and coordinate to the team. Analyse current customers to promote work. Analyse national databases to create more work. Essential- Team player Exceptional organisational skills Be honest, professional and hardworking. Excellent work ethic Computer literate, excel, comfortable with data. Numerate Good communication Skills Precise, trustworthy and reliable
Job Description We're looking for an Renewals Coordinator to complement our fantastic team in our Lettings Support Centre in Leighton Buzzard . You will provide tenancy administration support services to branches, landlords and tenants. What's in it for you as our Renewals Coordinator: OTE up to £23,000 - £24,000 Industry leading training and development Opportunities for career progression Collaborative, rewarding and fun environment Team incentives Gain valuable on-the-job training and experience in the property industry Employee discounts on various products and services, including electrical and travel 24/7 AIG Smart Health (including virtual GP) coverage for you and your family Key responsibilities of our Administrator - Renewals Liaising with landlords, tenants, branches Ensure the smooth transition throughout the renewal process Obtaining instructions from landlords before the end of the tenancy Preparing new tenancy agreements Administering periodic tenancies Chasing in unsigned tenancy agreements Sending notification to our accounts team Skills and experience required to be a successful Administrator - Renewals Customer Service and administration skills Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) Connells Group - one of the largest and most successful Estate agency and property service providers in the country - Connells offers a range of services including residential sales, lettings and mortgages. It is also one of the country's largest sellers of new homes, and is committed to delivering the highest levels of customer service.CC00374
May 10, 2024
Full time
Job Description We're looking for an Renewals Coordinator to complement our fantastic team in our Lettings Support Centre in Leighton Buzzard . You will provide tenancy administration support services to branches, landlords and tenants. What's in it for you as our Renewals Coordinator: OTE up to £23,000 - £24,000 Industry leading training and development Opportunities for career progression Collaborative, rewarding and fun environment Team incentives Gain valuable on-the-job training and experience in the property industry Employee discounts on various products and services, including electrical and travel 24/7 AIG Smart Health (including virtual GP) coverage for you and your family Key responsibilities of our Administrator - Renewals Liaising with landlords, tenants, branches Ensure the smooth transition throughout the renewal process Obtaining instructions from landlords before the end of the tenancy Preparing new tenancy agreements Administering periodic tenancies Chasing in unsigned tenancy agreements Sending notification to our accounts team Skills and experience required to be a successful Administrator - Renewals Customer Service and administration skills Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) Connells Group - one of the largest and most successful Estate agency and property service providers in the country - Connells offers a range of services including residential sales, lettings and mortgages. It is also one of the country's largest sellers of new homes, and is committed to delivering the highest levels of customer service.CC00374
Do you love working with data? We are looking for Data Administrator, with a good understanding of Excel and data management to join a Global company at their Watford HQ. This is a fantastic opportunity where your responsibilities will develop and progress over time. This is an ongoing temporary position with the possibility of moving to permanent in the future. If you have excellent organisational skills and the ability to work in a fast-paced environment, apply now! Monday - Friday - Hybrid working Main Purpose of Job: To load and streamline data on to an internal system To upload new prices and deals onto the system and ensure the information is communicated to customers To email disputes over to relevant departments To respond to inbound enquiries To work with efficiency and look to improve internal processes To analyse data to help make commercial decisions To support the Contracting and Tender team with adhoc tasks Key skills/ Experience To have a strong knowledge of Excel including the use of V-Lookup and Pivot Tables Graduate or previous experience in a data admin position To be confident using CRM systems To be analytical To have experience in handling high volumes of data Have a strong attention to detail To be able to prioritise tasks To be a team player but also able to work independently Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT supp
May 10, 2024
Full time
Do you love working with data? We are looking for Data Administrator, with a good understanding of Excel and data management to join a Global company at their Watford HQ. This is a fantastic opportunity where your responsibilities will develop and progress over time. This is an ongoing temporary position with the possibility of moving to permanent in the future. If you have excellent organisational skills and the ability to work in a fast-paced environment, apply now! Monday - Friday - Hybrid working Main Purpose of Job: To load and streamline data on to an internal system To upload new prices and deals onto the system and ensure the information is communicated to customers To email disputes over to relevant departments To respond to inbound enquiries To work with efficiency and look to improve internal processes To analyse data to help make commercial decisions To support the Contracting and Tender team with adhoc tasks Key skills/ Experience To have a strong knowledge of Excel including the use of V-Lookup and Pivot Tables Graduate or previous experience in a data admin position To be confident using CRM systems To be analytical To have experience in handling high volumes of data Have a strong attention to detail To be able to prioritise tasks To be a team player but also able to work independently Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT supp
Your new company This is a wonderful opportunity to join a world-leading organisation who provide the most innovative and tailored solutions and products within their industry. Your new role You will be joining a stable, professional and friendly Customer Support team in the role of Client Support Administrator. The team work collaboratively to achieve the best in-class customer service delivery and excellence. The successful applicant will work in a position which is pivotal to the success of the department and wider business. Duties will include working closely with the internal & external sales team to maintain a high level of customer service. Act as point of contact for designated existing customers and potential customers. Provide a positive impression of yourself and the organisation to the customer. Provide excellent communication channels both internally and externally. Raise new specifications in line with customer requirements ready for the commercial department. Raise new specifications and process new and amended specifications. Obtain purchase orders and invoice the customer for all new requests. To process sales orders, amendments and cancellations in a timely and efficient manner whilst keeping customers fully informed. Checking orders in line with internal procedures. To monitor customer forecasts to place stock orders, regularly review stock levels in line with customer agreements and business KPI's. Managing stock levels (where applicable) in line with customer agreements. Process purchase orders for items that are bought from other sites. Liaise with internal departments and the customer to ensure where possible customer delivery dates are met. Liaise with customers to collect products where applicable. Use all the functionality of the bespoke IT systems to perform your duties. Maintain filing systems and ensure workstations and surrounding areas are kept tidy. To provide effective holiday and absence cover for administration-based tasks, including communicating with the customer and placing orders.W hat you'll need to succeed Our client is seeking to hire an experienced and talented Quality Assurance Administrator who wants to develop their career with an international business. The successful applicant will be a resourceful, engaging and experienced Quality Assistance Administrator who has a flexible and dynamic mind-set. Attention to detail and data accuracy will be a key requirement, along with being a confident user of software systems, including MS packages. What you'll get in return This is a great opportunity to join a world-leading organisation and build a career as Client Support Administrator. Client Support Administrator, Perm, Full Time, Aldershot, Office Based, £25K to £26K plus excellent benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 10, 2024
Full time
Your new company This is a wonderful opportunity to join a world-leading organisation who provide the most innovative and tailored solutions and products within their industry. Your new role You will be joining a stable, professional and friendly Customer Support team in the role of Client Support Administrator. The team work collaboratively to achieve the best in-class customer service delivery and excellence. The successful applicant will work in a position which is pivotal to the success of the department and wider business. Duties will include working closely with the internal & external sales team to maintain a high level of customer service. Act as point of contact for designated existing customers and potential customers. Provide a positive impression of yourself and the organisation to the customer. Provide excellent communication channels both internally and externally. Raise new specifications in line with customer requirements ready for the commercial department. Raise new specifications and process new and amended specifications. Obtain purchase orders and invoice the customer for all new requests. To process sales orders, amendments and cancellations in a timely and efficient manner whilst keeping customers fully informed. Checking orders in line with internal procedures. To monitor customer forecasts to place stock orders, regularly review stock levels in line with customer agreements and business KPI's. Managing stock levels (where applicable) in line with customer agreements. Process purchase orders for items that are bought from other sites. Liaise with internal departments and the customer to ensure where possible customer delivery dates are met. Liaise with customers to collect products where applicable. Use all the functionality of the bespoke IT systems to perform your duties. Maintain filing systems and ensure workstations and surrounding areas are kept tidy. To provide effective holiday and absence cover for administration-based tasks, including communicating with the customer and placing orders.W hat you'll need to succeed Our client is seeking to hire an experienced and talented Quality Assurance Administrator who wants to develop their career with an international business. The successful applicant will be a resourceful, engaging and experienced Quality Assistance Administrator who has a flexible and dynamic mind-set. Attention to detail and data accuracy will be a key requirement, along with being a confident user of software systems, including MS packages. What you'll get in return This is a great opportunity to join a world-leading organisation and build a career as Client Support Administrator. Client Support Administrator, Perm, Full Time, Aldershot, Office Based, £25K to £26K plus excellent benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Salary: 24k- 26k depending on experience Hours : 8.30am-5pm Mon-Fri - office based Benefits : 23 days holiday + bank holidays, rising to 25 days after 2 years, free parking, pension. PLEASE NOTE, DUE TO THE LOCATION OF THIS ROLE, YOU MUST DRIVE AND HAVE YOUR OWN TRANSPORT. Aspire Jobs are working with our telecoms and IT solutions client who are now looking to recruit a Sales Administrator or Sales Account Manager to join their growing team. They are a well-established company who offer full training for the suitable candidate. This Sales Administrator role will suit someone who is tech-savvy, who is willing to learn, has strong customer service skills, who has exceptional attention to detail, administration and time management skills. You will be willing to learn and will be given lots of training, but you should be IT computer-literate with a good telephone manner. We are seeking a full-time office-based Sales Administrator to work with and support our sales/account management team in delivering an excellent experience to our customers. You will serve as a point of contact for customers and colleagues for queries, opportunities and orders will be tasked with co-ordinating and in many cases actioning the relevant responses Our ideal candidate is personable and eloquent in all forms of communication, has excellent organisational skills, has effective IT administration skills and will be take up the challenge of developing knowledge of the ever-developing technology solutions our client provides. Ultimately, you should be able to contribute to high quality customer service and support sales growth Minimum requirements for the successful Sales Administrator Work experience demonstrating excellent customer service skills High level of IT literacy - proficient with MS Office and MS Outlook Evidence of excellent organisational and multitasking skills A team player who is an effective and positive communicator A good fit with company ethos Have a "can-do" attitude Be reactive and able to deal with multiple client queries at once Be able to conduct research when needed and think for yourself Be competent, diligent, organised and thorough Responsibilities Handle customer queries by email and phone Respond to or co-ordinate responses to customers by email and phone Raise tickets for queries relating to technical support Contact customers with updates, follow-ups, responses Produce quotes and help build solution proposals with sales team Processing customer orders through management system Liaise with the technical and operational departments to inform customer responses and to manage orders and projects through to effective delivery Maintain and update customer records, pricing, sales collateral Join sales/marketing meetings and contribute to updates, ideas and planning Develop monthly sales reports and help track sales performance Communicate customer feedback internally Develop product and service knowledge to increase ability to handle queries/quotes Manage sales diaries Liaise with suppliers and monitor product/supplier developments Development Opportunities Our client is keen to support growth and development, and you will have opportunity with continued growth to develop roles. Technical admin and junior account management roles are likely to be developed in the near future and are realistic opportunities to develop towards if the requisite skills are demonstrated consistently in the Sales Admin role
May 10, 2024
Full time
Salary: 24k- 26k depending on experience Hours : 8.30am-5pm Mon-Fri - office based Benefits : 23 days holiday + bank holidays, rising to 25 days after 2 years, free parking, pension. PLEASE NOTE, DUE TO THE LOCATION OF THIS ROLE, YOU MUST DRIVE AND HAVE YOUR OWN TRANSPORT. Aspire Jobs are working with our telecoms and IT solutions client who are now looking to recruit a Sales Administrator or Sales Account Manager to join their growing team. They are a well-established company who offer full training for the suitable candidate. This Sales Administrator role will suit someone who is tech-savvy, who is willing to learn, has strong customer service skills, who has exceptional attention to detail, administration and time management skills. You will be willing to learn and will be given lots of training, but you should be IT computer-literate with a good telephone manner. We are seeking a full-time office-based Sales Administrator to work with and support our sales/account management team in delivering an excellent experience to our customers. You will serve as a point of contact for customers and colleagues for queries, opportunities and orders will be tasked with co-ordinating and in many cases actioning the relevant responses Our ideal candidate is personable and eloquent in all forms of communication, has excellent organisational skills, has effective IT administration skills and will be take up the challenge of developing knowledge of the ever-developing technology solutions our client provides. Ultimately, you should be able to contribute to high quality customer service and support sales growth Minimum requirements for the successful Sales Administrator Work experience demonstrating excellent customer service skills High level of IT literacy - proficient with MS Office and MS Outlook Evidence of excellent organisational and multitasking skills A team player who is an effective and positive communicator A good fit with company ethos Have a "can-do" attitude Be reactive and able to deal with multiple client queries at once Be able to conduct research when needed and think for yourself Be competent, diligent, organised and thorough Responsibilities Handle customer queries by email and phone Respond to or co-ordinate responses to customers by email and phone Raise tickets for queries relating to technical support Contact customers with updates, follow-ups, responses Produce quotes and help build solution proposals with sales team Processing customer orders through management system Liaise with the technical and operational departments to inform customer responses and to manage orders and projects through to effective delivery Maintain and update customer records, pricing, sales collateral Join sales/marketing meetings and contribute to updates, ideas and planning Develop monthly sales reports and help track sales performance Communicate customer feedback internally Develop product and service knowledge to increase ability to handle queries/quotes Manage sales diaries Liaise with suppliers and monitor product/supplier developments Development Opportunities Our client is keen to support growth and development, and you will have opportunity with continued growth to develop roles. Technical admin and junior account management roles are likely to be developed in the near future and are realistic opportunities to develop towards if the requisite skills are demonstrated consistently in the Sales Admin role
Systems Administrator (Information Technology) Milton Keynes - Initially office based but hybrid when you're settled in the role (1 day from home) Up to 40,000 We're looking for an experienced Systems Administrator to join our client in Milton Keynes. Reporting to the IT Manager, you will work within a small team supporting their systems onsite, their equipment and the software used. You will manage and maintain the computer systems and applications at all business sites, ensuring that systems integrity and business efficiency can be maximised. This will involve remote management and liaison with staff at other sites. Part of your responsibility is to maintain effective links to other sites, so that the corporate network infrastructure functions effectively. If you're a graduate with a couple of years post-graduation experience and you are keen to learn, this could be a great opportunity for you! As Systems Administrator, you will: Configure, manage, install, support, and maintain the computer servers and applications, network infrastructure and company communications systems. Ensure that the integrity of data held within the systems is high. Monitor system performance to predict and prevent potential problems. Ensure that a complete backup regime is maintained for all systems. Monitor developments in the information technology market and recommend developments or additions to the IT Manager that may be cost-justifiable to implement. Work closely with other members of Information Technology to ensure good and reliable performance of all IT resources. Train users in the use of computer equipment and software, as needed. As necessary, update operational procedures and documentation to reflect actual working practices. What skills and experience are we looking for? Experienced problem-solver with an analytical approach Excellent verbal and written communication A recognised networking accreditation - such as CCNA is desirable. An industry-recognised security accreditation - such as CompTIA+ Virtualisation experience (Hyper-V) and cloud-based infrastructure Admin-level experience of Azure / Office 365 / SharePoint Salesforce or PowerApps experience is desirable. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
May 10, 2024
Full time
Systems Administrator (Information Technology) Milton Keynes - Initially office based but hybrid when you're settled in the role (1 day from home) Up to 40,000 We're looking for an experienced Systems Administrator to join our client in Milton Keynes. Reporting to the IT Manager, you will work within a small team supporting their systems onsite, their equipment and the software used. You will manage and maintain the computer systems and applications at all business sites, ensuring that systems integrity and business efficiency can be maximised. This will involve remote management and liaison with staff at other sites. Part of your responsibility is to maintain effective links to other sites, so that the corporate network infrastructure functions effectively. If you're a graduate with a couple of years post-graduation experience and you are keen to learn, this could be a great opportunity for you! As Systems Administrator, you will: Configure, manage, install, support, and maintain the computer servers and applications, network infrastructure and company communications systems. Ensure that the integrity of data held within the systems is high. Monitor system performance to predict and prevent potential problems. Ensure that a complete backup regime is maintained for all systems. Monitor developments in the information technology market and recommend developments or additions to the IT Manager that may be cost-justifiable to implement. Work closely with other members of Information Technology to ensure good and reliable performance of all IT resources. Train users in the use of computer equipment and software, as needed. As necessary, update operational procedures and documentation to reflect actual working practices. What skills and experience are we looking for? Experienced problem-solver with an analytical approach Excellent verbal and written communication A recognised networking accreditation - such as CCNA is desirable. An industry-recognised security accreditation - such as CompTIA+ Virtualisation experience (Hyper-V) and cloud-based infrastructure Admin-level experience of Azure / Office 365 / SharePoint Salesforce or PowerApps experience is desirable. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
This is an exciting opportunity for a CRM Support Administrator to join a leading finance firm in the Northampton area. This role is paying £35,000 + generous annual bonus. To be considered for this position you will have previous experience with a CRM system supporting a large number of internal users across Sales & Marketing. The ideal candidate with have solid CRM support experience, ideally working with SQL & JavaScript, and be familiar with customer journeys & automation workflows. As a CRM support analyst / CRM super user you will be familiar with: Creating & managing users & permissions Managing CRM Best Practice processes Reviewing functionality & business processes to identify any areas of improvement Working with JavaScript CRM Widgets CRM integration, customisation & automation If possible, a Zoho CRM background would be preferred, however my client is willing to consider candidates from a wide range of CRM backgrounds (HubSpot, Salesforce, Dynamics, Odoo). Please note full Zoho CRM training will be provided, as well as training on JavaScript. This role is based in Northampton and is paying up to £35,000 + bonus (circa 10% discretionary). If you are an experienced CRM support analyst, CRM administrator or CRM super user, and you are looking for a new challenge please send me your CV immediately.
May 10, 2024
Full time
This is an exciting opportunity for a CRM Support Administrator to join a leading finance firm in the Northampton area. This role is paying £35,000 + generous annual bonus. To be considered for this position you will have previous experience with a CRM system supporting a large number of internal users across Sales & Marketing. The ideal candidate with have solid CRM support experience, ideally working with SQL & JavaScript, and be familiar with customer journeys & automation workflows. As a CRM support analyst / CRM super user you will be familiar with: Creating & managing users & permissions Managing CRM Best Practice processes Reviewing functionality & business processes to identify any areas of improvement Working with JavaScript CRM Widgets CRM integration, customisation & automation If possible, a Zoho CRM background would be preferred, however my client is willing to consider candidates from a wide range of CRM backgrounds (HubSpot, Salesforce, Dynamics, Odoo). Please note full Zoho CRM training will be provided, as well as training on JavaScript. This role is based in Northampton and is paying up to £35,000 + bonus (circa 10% discretionary). If you are an experienced CRM support analyst, CRM administrator or CRM super user, and you are looking for a new challenge please send me your CV immediately.
Mason Frank International
Nottingham, Nottinghamshire
Are you an experienced Zuora Architect seeking an exciting contract opportunity? We have a compelling project awaiting you with an excellent end user of ours on a 6 month initial contract! Responsibilities: Designing, developing, and implementing Zuora solutions based on business requirements. Leading Zuora platform architecture and integration efforts. Collaborating with stakeholders to gather requirements and translate them into technical solutions. Optimising and enhancing Zuora configurations for scalability and performance. Providing technical guidance and support to development teams. Requirements: Proven experience as a Zuora Architect or similar role. Strong understanding of Zuora's subscription management capabilities. Hands-on experience with Zuora configuration, customisation's, and integrations. Proficiency in API development and integration using Zuora APIs. Excellent problem-solving and analytical skills. Ability to work independently and in a team environment. Additional specific requirements as needed. Nice to Have: Zuora certifications (e.g., Zuora Certified Administrator, Zuora Certified Solution Architect). Experience with related technologies such as Salesforce, NetSuite and other systems, etc. My client is keen to arrange interviews ASAP so apply for an immediate response. If you able to work freely within the UK and would like to discuss this and other exciting (url removed) opportunities in more detail then please send your CV to Jackson Curtis at (see below) or call. Mason Frank International is an established market leading (url removed) recruitment business, specialising purely within this market. We have a proven record of delivering successful professionals, both on a contract and permanent basis throughout Europe.
May 10, 2024
Contractor
Are you an experienced Zuora Architect seeking an exciting contract opportunity? We have a compelling project awaiting you with an excellent end user of ours on a 6 month initial contract! Responsibilities: Designing, developing, and implementing Zuora solutions based on business requirements. Leading Zuora platform architecture and integration efforts. Collaborating with stakeholders to gather requirements and translate them into technical solutions. Optimising and enhancing Zuora configurations for scalability and performance. Providing technical guidance and support to development teams. Requirements: Proven experience as a Zuora Architect or similar role. Strong understanding of Zuora's subscription management capabilities. Hands-on experience with Zuora configuration, customisation's, and integrations. Proficiency in API development and integration using Zuora APIs. Excellent problem-solving and analytical skills. Ability to work independently and in a team environment. Additional specific requirements as needed. Nice to Have: Zuora certifications (e.g., Zuora Certified Administrator, Zuora Certified Solution Architect). Experience with related technologies such as Salesforce, NetSuite and other systems, etc. My client is keen to arrange interviews ASAP so apply for an immediate response. If you able to work freely within the UK and would like to discuss this and other exciting (url removed) opportunities in more detail then please send your CV to Jackson Curtis at (see below) or call. Mason Frank International is an established market leading (url removed) recruitment business, specialising purely within this market. We have a proven record of delivering successful professionals, both on a contract and permanent basis throughout Europe.
- Tester - Hybrid (very flexible) - Cheshire - Excellent benefits - £45,000 - Calling all Testers . Do you want to work for the UK s leading provider and administrator of service plans, trusted by 15 of the world s foremost vehicle manufacturers - they are truly masters of aftersales relationships between car manufacturers and dealerships, delivering world-class customer service and support for post-sales care. You'll be joining a forward-thinking development team where you will perform manual and regression testing of web sites, APIs, business logic and reports, as required, and support the team in their increasing adoption of automated testing of new software. You'll ensure good quality software is delivered in line with timescales and produce easy to understand test cases and test scripts and providing a full audit of testing undertaken. This role holder will also act as a point of contact with commercial and operational stakeholders in their execution of User Acceptance Testing and provide support to the business in relation to errors identified in Production Software. What will you be up to with the development team? Support the delivery of new software and reporting requirements to the business through effective prioritisation and scheduling of work. Define, gather and manage the test data to support test cases for both functional (user stories) and non-functional requirements (NFRs). Execute test scripts making sure that any deviation between actual and expected results is clear at all times. Defect resolution / reduction through collaboration and communication with business and team members. Support a culture of continuous improvement with a focus on leveraging technical toolsets to provide the business with informative and trusted reporting. What it takes for you to join the team Knowledge of software development lifecycles. Experience of mastering new business systems and processes. Experience of Reports testing would be desirable. Knowledge of source control systems and implementing change control. JIRA and Test Management and scripting tools. Effective test design, test planning and scheduling. Creation of test cases from requirements. Experience of automated test tools. Ready for the challenge? Apply now and we'll be in touch shortly. Skills- Tester, Test Analyst, Software Test Analyst, manual testing, automated/regression testing, SDLC, JIRA, UAT Testing Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
May 10, 2024
Full time
- Tester - Hybrid (very flexible) - Cheshire - Excellent benefits - £45,000 - Calling all Testers . Do you want to work for the UK s leading provider and administrator of service plans, trusted by 15 of the world s foremost vehicle manufacturers - they are truly masters of aftersales relationships between car manufacturers and dealerships, delivering world-class customer service and support for post-sales care. You'll be joining a forward-thinking development team where you will perform manual and regression testing of web sites, APIs, business logic and reports, as required, and support the team in their increasing adoption of automated testing of new software. You'll ensure good quality software is delivered in line with timescales and produce easy to understand test cases and test scripts and providing a full audit of testing undertaken. This role holder will also act as a point of contact with commercial and operational stakeholders in their execution of User Acceptance Testing and provide support to the business in relation to errors identified in Production Software. What will you be up to with the development team? Support the delivery of new software and reporting requirements to the business through effective prioritisation and scheduling of work. Define, gather and manage the test data to support test cases for both functional (user stories) and non-functional requirements (NFRs). Execute test scripts making sure that any deviation between actual and expected results is clear at all times. Defect resolution / reduction through collaboration and communication with business and team members. Support a culture of continuous improvement with a focus on leveraging technical toolsets to provide the business with informative and trusted reporting. What it takes for you to join the team Knowledge of software development lifecycles. Experience of mastering new business systems and processes. Experience of Reports testing would be desirable. Knowledge of source control systems and implementing change control. JIRA and Test Management and scripting tools. Effective test design, test planning and scheduling. Creation of test cases from requirements. Experience of automated test tools. Ready for the challenge? Apply now and we'll be in touch shortly. Skills- Tester, Test Analyst, Software Test Analyst, manual testing, automated/regression testing, SDLC, JIRA, UAT Testing Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
Salesforce Development Manager 2 days per week in the office Salesforce expert needed for a business critical, high availability, highly complex and customised environment - this role needs someone who has been in a technical Salesforce role and is moved into management and leadership - but still loves to be hands on at the higher level. You will have responsibility and accountability for the entire Salesforce ecosystem, which is the foundation of the business across all operational areas, from Contact centre through to Finance. The system will be maintained, supported, enhanced, and improved in accordance with business priorities and industry best practices. Salesforce is key to the company and is used across all areas of the business. You will Serve as the Subject Matter Expert for all aspects of Salesforce, providing comprehensive knowledge and guidance. Manage the Technology Roadmap of enhancements and upgrades prioritising changes to the system in line with business priorities. Provide technical leadership to the Salesforce team, ensuring effective and efficient operations. Manage the delivery of all technical change, including configuration, custom development, Test and Deploy for Salesforce. Guide multi-discipline teams, both technical and non-technical, including quality assurance testers, administrators, and developers. Establish and enforce best practices for Salesforce technical solutions, data management, security, performance and integrations. Develop enterprise-grade architecture, solutions and processes which truly utilise and realise the value of the (url removed) platform. Lead technical design sessions, architecting and documenting solutions aligned with business objectives, while identifying gaps between current and desired end states. Collaborate with stakeholders to define requirements, deliverables, and set and manage expectations, fostering strong relationships and collaboration. Your background will of course be Salesforce focussed - experience across complex environments along with excellent stakeholder management skills. More specifically you will have: Demonstratable experience with multi-cloud Salesforce solutions using the Salesforce product suite, including Sales Cloud, Service Cloud, Pardot, CRMA, Communities, AppExchange, FinancialForce (Now Certinia), CPQ and complementary technologies. Proven experience in implementing new and optimizing well established Salesforce orgs, demonstrating adaptability and innovation, in-depth understanding Hands-on Salesforce experience, with 3 years of demonstrated experience as a senior Salesforce Developer/ Architect designing and successfully delivering large or transformational outcomes at an enterprise level. Experience with the Salesforce platform preferably in various industries, with multiple Salesforce certifications Developer / Admin with progress towards Architect certification.
May 10, 2024
Full time
Salesforce Development Manager 2 days per week in the office Salesforce expert needed for a business critical, high availability, highly complex and customised environment - this role needs someone who has been in a technical Salesforce role and is moved into management and leadership - but still loves to be hands on at the higher level. You will have responsibility and accountability for the entire Salesforce ecosystem, which is the foundation of the business across all operational areas, from Contact centre through to Finance. The system will be maintained, supported, enhanced, and improved in accordance with business priorities and industry best practices. Salesforce is key to the company and is used across all areas of the business. You will Serve as the Subject Matter Expert for all aspects of Salesforce, providing comprehensive knowledge and guidance. Manage the Technology Roadmap of enhancements and upgrades prioritising changes to the system in line with business priorities. Provide technical leadership to the Salesforce team, ensuring effective and efficient operations. Manage the delivery of all technical change, including configuration, custom development, Test and Deploy for Salesforce. Guide multi-discipline teams, both technical and non-technical, including quality assurance testers, administrators, and developers. Establish and enforce best practices for Salesforce technical solutions, data management, security, performance and integrations. Develop enterprise-grade architecture, solutions and processes which truly utilise and realise the value of the (url removed) platform. Lead technical design sessions, architecting and documenting solutions aligned with business objectives, while identifying gaps between current and desired end states. Collaborate with stakeholders to define requirements, deliverables, and set and manage expectations, fostering strong relationships and collaboration. Your background will of course be Salesforce focussed - experience across complex environments along with excellent stakeholder management skills. More specifically you will have: Demonstratable experience with multi-cloud Salesforce solutions using the Salesforce product suite, including Sales Cloud, Service Cloud, Pardot, CRMA, Communities, AppExchange, FinancialForce (Now Certinia), CPQ and complementary technologies. Proven experience in implementing new and optimizing well established Salesforce orgs, demonstrating adaptability and innovation, in-depth understanding Hands-on Salesforce experience, with 3 years of demonstrated experience as a senior Salesforce Developer/ Architect designing and successfully delivering large or transformational outcomes at an enterprise level. Experience with the Salesforce platform preferably in various industries, with multiple Salesforce certifications Developer / Admin with progress towards Architect certification.
M365 Technical Support Engineer Location: Hertfordshire Salary: 33,000 The Technical Support Engineer will need to stay abreast of evolving technologies and Microsoft updates to provide the best possible advice and solutions to our clients. The consultant must be comfortable working in a dynamic environment, managing multiple projects, and always ensuring client satisfaction. Requirements and skills Proven experience in a similar role leveraging Microsoft 365 Strong understanding of Microsoft 365 apps and services (such as SharePoint, Teams, and Exchange Online). Knowledge of cloud computing concepts, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). Strong problem-solving skills and ability to work well in a team. Excellent communication skills with the ability to explain complex technical concepts to a non-technical audience. Relevant Microsoft certifications such as Microsoft Certified: Azure Solutions Architect Expert, Microsoft 365 Certified: Enterprise Administrator Expert, or similar credentials are highly preferred. Previous experience as a 1st & Second line engineer Main Duties and Responsibilities Providing technical assistance: Assisting customers with troubleshooting and resolving technical issues related to software, hardware, or network systems. This may involve diagnosing problems, providing step-by-step instructions, or remotely accessing systems to resolve issues. Customer support: Responding to customer inquiries and providing timely and effective support through various channels such as phone, email, or chat. Ensuring customer satisfaction by addressing their concerns and resolving their technical issues in a professional and courteous manner. Problem analysis and resolution: Analysing and identifying the root cause of technical problems reported by customers. Developing and implementing solutions to resolve issues and prevent future occurrences. This may involve collaborating with other technical teams or escalating complex issues to higher-level support. Documentation and knowledge sharing: Creating and maintaining technical documentation, including troubleshooting guides, knowledge base articles, and FAQs. Sharing knowledge and best practices with colleagues and customers to enhance their understanding of products or systems and improve self-help resources. Testing and quality assurance: Assisting in the testing and quality assurance process by reproducing reported issues, identifying bugs, and providing feedback to the development team. Collaborating with cross-functional teams to ensure the quality and reliability of products or systems. Training and product education: Conducting small training sessions or workshops to educate customers or internal teams on the proper use and functionality of products or systems. Keeping up to date with the latest technologies and industry trends to provide accurate and relevant information. Collaboration and teamwork: Collaborating with cross-functional teams, such as manufacturers or sales teams, to provide feedback and contribute to product improvements. Sharing insights and suggestions to enhance customer experience and drive continuous improvement. Incident management: Managing and prioritizing technical issues reported by customers based on severity and impact. Following established processes and procedures to ensure timely resolution and minimize downtime. Continuous learning and professional development: Staying updated with the latest technologies, industry trends, and best practices through self-learning, training programs, or certifications. Continuously improving technical skills and knowledge to provide effective support and contribute to the overall success of the organization. Additional Info 23 days annual leave + UK bank holidays Company pension Perkbox subscription Benefits: Casual dress Company events Company pension Employee discount Free parking Health & wellbeing programme On-site parking
May 10, 2024
Full time
M365 Technical Support Engineer Location: Hertfordshire Salary: 33,000 The Technical Support Engineer will need to stay abreast of evolving technologies and Microsoft updates to provide the best possible advice and solutions to our clients. The consultant must be comfortable working in a dynamic environment, managing multiple projects, and always ensuring client satisfaction. Requirements and skills Proven experience in a similar role leveraging Microsoft 365 Strong understanding of Microsoft 365 apps and services (such as SharePoint, Teams, and Exchange Online). Knowledge of cloud computing concepts, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). Strong problem-solving skills and ability to work well in a team. Excellent communication skills with the ability to explain complex technical concepts to a non-technical audience. Relevant Microsoft certifications such as Microsoft Certified: Azure Solutions Architect Expert, Microsoft 365 Certified: Enterprise Administrator Expert, or similar credentials are highly preferred. Previous experience as a 1st & Second line engineer Main Duties and Responsibilities Providing technical assistance: Assisting customers with troubleshooting and resolving technical issues related to software, hardware, or network systems. This may involve diagnosing problems, providing step-by-step instructions, or remotely accessing systems to resolve issues. Customer support: Responding to customer inquiries and providing timely and effective support through various channels such as phone, email, or chat. Ensuring customer satisfaction by addressing their concerns and resolving their technical issues in a professional and courteous manner. Problem analysis and resolution: Analysing and identifying the root cause of technical problems reported by customers. Developing and implementing solutions to resolve issues and prevent future occurrences. This may involve collaborating with other technical teams or escalating complex issues to higher-level support. Documentation and knowledge sharing: Creating and maintaining technical documentation, including troubleshooting guides, knowledge base articles, and FAQs. Sharing knowledge and best practices with colleagues and customers to enhance their understanding of products or systems and improve self-help resources. Testing and quality assurance: Assisting in the testing and quality assurance process by reproducing reported issues, identifying bugs, and providing feedback to the development team. Collaborating with cross-functional teams to ensure the quality and reliability of products or systems. Training and product education: Conducting small training sessions or workshops to educate customers or internal teams on the proper use and functionality of products or systems. Keeping up to date with the latest technologies and industry trends to provide accurate and relevant information. Collaboration and teamwork: Collaborating with cross-functional teams, such as manufacturers or sales teams, to provide feedback and contribute to product improvements. Sharing insights and suggestions to enhance customer experience and drive continuous improvement. Incident management: Managing and prioritizing technical issues reported by customers based on severity and impact. Following established processes and procedures to ensure timely resolution and minimize downtime. Continuous learning and professional development: Staying updated with the latest technologies, industry trends, and best practices through self-learning, training programs, or certifications. Continuously improving technical skills and knowledge to provide effective support and contribute to the overall success of the organization. Additional Info 23 days annual leave + UK bank holidays Company pension Perkbox subscription Benefits: Casual dress Company events Company pension Employee discount Free parking Health & wellbeing programme On-site parking
2nd Line Technical Support Engineer Location: Hertfordshire, Watford Salary: To £36,000 An excellent opportunity for a 2nd Line Technical Support Engineer with a background in working for MSP s and real-world project deployments and experience with Microsoft 365 and Azure. Requirements and skills Previous experience as a 1st & Second line engineer Proven experience in a similar role leveraging Microsoft 365 Strong understanding of Microsoft 365 apps and services (such as SharePoint, Teams, and Exchange Online). Knowledge of cloud computing concepts, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). Strong problem-solving skills and ability to work well in a team. Excellent communication skills with the ability to explain complex technical concepts to a non-technical audience. Relevant Microsoft certifications such as Microsoft Certified: Azure Solutions Architect Expert, Microsoft 365 Certified: Enterprise Administrator Expert, or similar credentials are highly preferred. The 2nd Line technical support engineer will need to stay abreast of evolving technologies and Microsoft updates to provide the best possible advice and solutions to clients. The consultant must be comfortable working in a dynamic environment, managing multiple projects, and always ensuring client satisfaction. Main Duties and Responsibilities Providing technical assistance: Assisting customers with troubleshooting and resolving technical issues related to software, hardware, or network systems. This may involve diagnosing problems, providing step-by-step instructions, or remotely accessing systems to resolve issues. Customer support: Responding to customer inquiries and providing timely and effective support through various channels such as phone, email, or chat. Ensuring customer satisfaction by addressing their concerns and resolving their technical issues in a professional and courteous manner. Problem analysis and resolution: Analysing and identifying the root cause of technical problems reported by customers. Developing and implementing solutions to resolve issues and prevent future occurrences. This may involve collaborating with other technical teams or escalating complex issues to higher-level support. Documentation and knowledge sharing: Creating and maintaining technical documentation, including troubleshooting guides, knowledge base articles, and FAQs. Sharing knowledge and best practices with colleagues and customers to enhance their understanding of products or systems and improve self-help resources. Testing and quality assurance: Assisting in the testing and quality assurance process by reproducing reported issues, identifying bugs, and providing feedback to the development team. Collaborating with cross-functional teams to ensure the quality and reliability of products or systems. Training and product education: Conducting small training sessions or workshops to educate customers or internal teams on the proper use and functionality of products or systems. Keeping up to date with the latest technologies and industry trends to provide accurate and relevant information. Collaboration and teamwork: Collaborating with cross-functional teams, such as manufacturers or sales teams, to provide feedback and contribute to product improvements. Sharing insights and suggestions to enhance customer experience and drive continuous improvement. Incident management: Managing and prioritizing technical issues reported by customers based on severity and impact. Following established processes and procedures to ensure timely resolution and minimize downtime. Continuous learning and professional development: Staying updated with the latest technologies, industry trends, and best practices through self-learning, training programs, or certifications. Continuously improving technical skills and knowledge to provide effective support and contribute to the overall success of the organization. Bens: 23 days annual leave + UK bank holidays Company pension Medicash subscription Job Types: Full-time, Permanent Benefits: Casual dress Company events Company pension Free parking Health & wellbeing programme On-site parking
May 10, 2024
Full time
2nd Line Technical Support Engineer Location: Hertfordshire, Watford Salary: To £36,000 An excellent opportunity for a 2nd Line Technical Support Engineer with a background in working for MSP s and real-world project deployments and experience with Microsoft 365 and Azure. Requirements and skills Previous experience as a 1st & Second line engineer Proven experience in a similar role leveraging Microsoft 365 Strong understanding of Microsoft 365 apps and services (such as SharePoint, Teams, and Exchange Online). Knowledge of cloud computing concepts, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). Strong problem-solving skills and ability to work well in a team. Excellent communication skills with the ability to explain complex technical concepts to a non-technical audience. Relevant Microsoft certifications such as Microsoft Certified: Azure Solutions Architect Expert, Microsoft 365 Certified: Enterprise Administrator Expert, or similar credentials are highly preferred. The 2nd Line technical support engineer will need to stay abreast of evolving technologies and Microsoft updates to provide the best possible advice and solutions to clients. The consultant must be comfortable working in a dynamic environment, managing multiple projects, and always ensuring client satisfaction. Main Duties and Responsibilities Providing technical assistance: Assisting customers with troubleshooting and resolving technical issues related to software, hardware, or network systems. This may involve diagnosing problems, providing step-by-step instructions, or remotely accessing systems to resolve issues. Customer support: Responding to customer inquiries and providing timely and effective support through various channels such as phone, email, or chat. Ensuring customer satisfaction by addressing their concerns and resolving their technical issues in a professional and courteous manner. Problem analysis and resolution: Analysing and identifying the root cause of technical problems reported by customers. Developing and implementing solutions to resolve issues and prevent future occurrences. This may involve collaborating with other technical teams or escalating complex issues to higher-level support. Documentation and knowledge sharing: Creating and maintaining technical documentation, including troubleshooting guides, knowledge base articles, and FAQs. Sharing knowledge and best practices with colleagues and customers to enhance their understanding of products or systems and improve self-help resources. Testing and quality assurance: Assisting in the testing and quality assurance process by reproducing reported issues, identifying bugs, and providing feedback to the development team. Collaborating with cross-functional teams to ensure the quality and reliability of products or systems. Training and product education: Conducting small training sessions or workshops to educate customers or internal teams on the proper use and functionality of products or systems. Keeping up to date with the latest technologies and industry trends to provide accurate and relevant information. Collaboration and teamwork: Collaborating with cross-functional teams, such as manufacturers or sales teams, to provide feedback and contribute to product improvements. Sharing insights and suggestions to enhance customer experience and drive continuous improvement. Incident management: Managing and prioritizing technical issues reported by customers based on severity and impact. Following established processes and procedures to ensure timely resolution and minimize downtime. Continuous learning and professional development: Staying updated with the latest technologies, industry trends, and best practices through self-learning, training programs, or certifications. Continuously improving technical skills and knowledge to provide effective support and contribute to the overall success of the organization. Bens: 23 days annual leave + UK bank holidays Company pension Medicash subscription Job Types: Full-time, Permanent Benefits: Casual dress Company events Company pension Free parking Health & wellbeing programme On-site parking
This is an exciting opportunity for a CRM Support Administrator to join a leading finance firm in the Northampton area. This role is paying £32,000 + generous annual bonus. To be considered for this position you will have previous experience with a CRM system supporting a large number of internal users across Sales & Marketing. The ideal candidate with have solid CRM support experience, ideally working with SQL & JavaScript, and be familiar with customer journeys, 'Best Practice' policies, user training, & automation workflows. As a CRM support analyst / CRM super user you will be familiar with: Creating & managing users & permissions Managing CRM Best Practice processes Reviewing functionality & business processes to identify any areas of improvement Working with JavaScript CRM Widgets CRM integration, customisation & automation If possible, a Zoho CRM background would be preferred, however, my client is willing to consider candidates from a wide range of CRM backgrounds (HubSpot, Salesforce, Dynamics, Odoo). Please note full Zoho CRM training will be provided, as well as training on JavaScript. This role is based in Northampton and is paying up to £32,000 + bonus (circa 10% discretionary). If you are an experienced CRM support analyst, CRM administrator or CRM super user, and you are looking for a new challenge please send me your CV immediately.
May 10, 2024
Full time
This is an exciting opportunity for a CRM Support Administrator to join a leading finance firm in the Northampton area. This role is paying £32,000 + generous annual bonus. To be considered for this position you will have previous experience with a CRM system supporting a large number of internal users across Sales & Marketing. The ideal candidate with have solid CRM support experience, ideally working with SQL & JavaScript, and be familiar with customer journeys, 'Best Practice' policies, user training, & automation workflows. As a CRM support analyst / CRM super user you will be familiar with: Creating & managing users & permissions Managing CRM Best Practice processes Reviewing functionality & business processes to identify any areas of improvement Working with JavaScript CRM Widgets CRM integration, customisation & automation If possible, a Zoho CRM background would be preferred, however, my client is willing to consider candidates from a wide range of CRM backgrounds (HubSpot, Salesforce, Dynamics, Odoo). Please note full Zoho CRM training will be provided, as well as training on JavaScript. This role is based in Northampton and is paying up to £32,000 + bonus (circa 10% discretionary). If you are an experienced CRM support analyst, CRM administrator or CRM super user, and you are looking for a new challenge please send me your CV immediately.
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat on (phone number removed) or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
May 10, 2024
Full time
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat on (phone number removed) or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.