Database Administrator £28,500 - £30,500 FULL TIME 37.5 hours per week, with flexible working options available. Based in Andover, Hampshire with hybrid work options considered.
Want to work with a team that does something worthwhile? We are proud to work together to Beat Macular Disease – and this has been recognised by The Sunday Times Best Places to Work 2023 list.
Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support.
To support people affected by macular disease now, the Macular Society provides a range of support, information and services. Our research programme is focused on finding new treatments and a cure to Beat Macular Disease forever.
We are looking for someone who shares in our value of knowing our stuff to join our committed and friendly data team as a Database Administrator. Working with our team, you will show you care by supporting your colleagues as we increase our activities in our drive to beat macular disease. Specifically you will assist with developing and enhancing new and existing programs and reports; you will help identify and develop solutions that meet the needs of the growing Society; and you will learn to support our various departments in their usage of our Customer Relationship Management system.
We are looking for someone who is comfortable making it happen in a dynamic environment, using their adaptable approach to work to multi-task with ease. Someone who has proven SQL programming and query writing experience, is motivated, and thrives working collaboratively with their team. In return, we provide a great working culture – we do something worthwhile and are proud to work together to Beat Macular Disease – as recognised by our inclusion in The Sunday Times Best Places to Work 2023 list.
We offer flexible working options, 26 days annual leave, rising to 27 after one years’ service, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution. To find out more please visit: macularsociety.org/careers/benefits/
We are passionate about treating people fairly and as equals, doing so is instinctive to us. We know that to Beat Macular Disease for all we have work to do. That’s why we are keen to hear from people of all backgrounds who have the skills and experience we are looking for. We particularly encourage applications from people from under-represented groups, to help ensure what we do and how we do it is inclusive – for everyone.
Please view the full job specification at: macularsociety.org/vacancies
To hear what our teams say about working here please visit: macularsociety.org/careers/what-our-teams-say/
Please address any questions by email to: james.price@macularsociety.org
To apply, please email your CV with a covering letter to: recruitment@macularsociety.org
Closing date: 20 September 2023
Interviews: 28 & 29 September 2023
Aug 24, 2023
Full time
Database Administrator £28,500 - £30,500 FULL TIME 37.5 hours per week, with flexible working options available. Based in Andover, Hampshire with hybrid work options considered.
Want to work with a team that does something worthwhile? We are proud to work together to Beat Macular Disease – and this has been recognised by The Sunday Times Best Places to Work 2023 list.
Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support.
To support people affected by macular disease now, the Macular Society provides a range of support, information and services. Our research programme is focused on finding new treatments and a cure to Beat Macular Disease forever.
We are looking for someone who shares in our value of knowing our stuff to join our committed and friendly data team as a Database Administrator. Working with our team, you will show you care by supporting your colleagues as we increase our activities in our drive to beat macular disease. Specifically you will assist with developing and enhancing new and existing programs and reports; you will help identify and develop solutions that meet the needs of the growing Society; and you will learn to support our various departments in their usage of our Customer Relationship Management system.
We are looking for someone who is comfortable making it happen in a dynamic environment, using their adaptable approach to work to multi-task with ease. Someone who has proven SQL programming and query writing experience, is motivated, and thrives working collaboratively with their team. In return, we provide a great working culture – we do something worthwhile and are proud to work together to Beat Macular Disease – as recognised by our inclusion in The Sunday Times Best Places to Work 2023 list.
We offer flexible working options, 26 days annual leave, rising to 27 after one years’ service, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution. To find out more please visit: macularsociety.org/careers/benefits/
We are passionate about treating people fairly and as equals, doing so is instinctive to us. We know that to Beat Macular Disease for all we have work to do. That’s why we are keen to hear from people of all backgrounds who have the skills and experience we are looking for. We particularly encourage applications from people from under-represented groups, to help ensure what we do and how we do it is inclusive – for everyone.
Please view the full job specification at: macularsociety.org/vacancies
To hear what our teams say about working here please visit: macularsociety.org/careers/what-our-teams-say/
Please address any questions by email to: james.price@macularsociety.org
To apply, please email your CV with a covering letter to: recruitment@macularsociety.org
Closing date: 20 September 2023
Interviews: 28 & 29 September 2023
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Microsoft 365 Administrator / SharePoint Administrator Job Type: Full-time, Permanent Location: Hybrid role with circa 2 days a week on site (Farringdon Central London and potentially Twickenham Office Salary: Up to £61,000 per annum We are seeking a M365/SharePoint Administrator to manage, configure, and support our M365 environment, with a particular focus on SharePoint Online. The successful candidate will work alongside a SharePoint Developer to deliver a robust SharePoint Online platform and act as the Subject Matter Expert (SME) for the Microsoft Collaboration ecosystem, especially within Customer Services and business processes. This great opportunity to join a large and established IT Function who continue their transformation and digital journey. In this position you will play a key role and work on a variety of workstreams and projects etc. Day to Day of the role: Manage SharePoint farms, sites, and site collections, ensuring proper configuration, permissions, and availability. Administer the wider M365 Online platform, focusing on SharePoint Online. Provide end-user support, training, and resolve medium to high complexity problem tickets for SharePoint Online. Configure SharePoint services, settings, web parts, and workflows as required. Implement and manage SharePoint security, including user authentication, permissions, and access control. Monitor system performance, troubleshoot issues, and optimise the SharePoint infrastructure. Implement backup and recovery strategies, perform regular backups, and ensure data integrity. Create and maintain documentation related to SharePoint configurations and best practices. Ensure SharePoint configurations comply with industry standards, compliance requirements, and organisational policies. Stay updated with changes on the M365 Platform and present them to management as appropriate. Required Skills & Qualifications: Related Microsoft Office365 certifications. ITILv3 (or above) certification. Proven experience as a SharePoint / M365 Administrator. Strong understanding of SharePoint architecture, configuration, and customer processes. Knowledge of SharePoint and M365 security models, permissions, and user authentication methods. Experience with SharePoint migration, upgrades, and patch management. Excellent communication and interpersonal skills. Strong problem-solving skills and attention to detail. Ability to work independently and collaboratively within a team. Desirable: Familiarity with third-party SharePoint tools and applications. Experience with PowerApps/PowerShell.
May 12, 2024
Full time
Microsoft 365 Administrator / SharePoint Administrator Job Type: Full-time, Permanent Location: Hybrid role with circa 2 days a week on site (Farringdon Central London and potentially Twickenham Office Salary: Up to £61,000 per annum We are seeking a M365/SharePoint Administrator to manage, configure, and support our M365 environment, with a particular focus on SharePoint Online. The successful candidate will work alongside a SharePoint Developer to deliver a robust SharePoint Online platform and act as the Subject Matter Expert (SME) for the Microsoft Collaboration ecosystem, especially within Customer Services and business processes. This great opportunity to join a large and established IT Function who continue their transformation and digital journey. In this position you will play a key role and work on a variety of workstreams and projects etc. Day to Day of the role: Manage SharePoint farms, sites, and site collections, ensuring proper configuration, permissions, and availability. Administer the wider M365 Online platform, focusing on SharePoint Online. Provide end-user support, training, and resolve medium to high complexity problem tickets for SharePoint Online. Configure SharePoint services, settings, web parts, and workflows as required. Implement and manage SharePoint security, including user authentication, permissions, and access control. Monitor system performance, troubleshoot issues, and optimise the SharePoint infrastructure. Implement backup and recovery strategies, perform regular backups, and ensure data integrity. Create and maintain documentation related to SharePoint configurations and best practices. Ensure SharePoint configurations comply with industry standards, compliance requirements, and organisational policies. Stay updated with changes on the M365 Platform and present them to management as appropriate. Required Skills & Qualifications: Related Microsoft Office365 certifications. ITILv3 (or above) certification. Proven experience as a SharePoint / M365 Administrator. Strong understanding of SharePoint architecture, configuration, and customer processes. Knowledge of SharePoint and M365 security models, permissions, and user authentication methods. Experience with SharePoint migration, upgrades, and patch management. Excellent communication and interpersonal skills. Strong problem-solving skills and attention to detail. Ability to work independently and collaboratively within a team. Desirable: Familiarity with third-party SharePoint tools and applications. Experience with PowerApps/PowerShell.
We're building the definitive online food company, transforming the way the world eats by making hyper-local food more convenient and accessible. We obsess about building the future of food, whilst using our network as a force for good. We're at the forefront of an industry, powered by our market-leading technology and unrivalled network to bring incredible convenience and selection to our customers. Working at Deliveroo is the perfect environment to build a definitive career, motivated by impact. Firstly, the impact that working here will have on your development, allowing you to grow faster than you might elsewhere; secondly, the impact that you can have on Deliveroo, leaving your mark as we scale; and finally, being part of something bigger, through the impact that we make together in our marketplace and communities. What you'll do? As a Software Engineer at Deliveroo, your individual work contributes to achieving goals in across your team. While you will work with your team and you may lead projects, some of your work will contribute outside of your direct remit. You will report to managers and group leads and together deliver the results. Technical Execution: You will improve code structure, have an impact on architecture, and review code of any scope produced by your team. You'll aim to simplify the maintenance and operation of production systems, visibility, operational readiness, and health of your team's systems. As well as leading from the front regarding technical execution, you'll build relationships with other engineering teams and, identify collaboration opportunities. You'll own larger pieces of work, assist with design and technical / implementation choices and influence the roadmap within your team. You will take an active role in the hiring process and conducting engineering interviews. This will also extend to the current team where you will support the personal growth of colleagues, encouraging efficiency in their roles. We want to emphasise that we don't expect you to meet all of the below but would love you to have experience in some of these areas. Take pride in readable, well-designed and well-tested software 3+ years of experience in building Android applications at scale Kotlin and/or Java experience Accomplished in scaling Android architecture 3+ years of experience with Android development tools like Android Studio Working in a cross-functional team Knowledge of the Android SDK and AndroidX Interested in writing Kotlin Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of benefits in areas including health, family, finance, community, convenience, growth and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing startups in an incredibly exciting space. Please click here to view our candidate privacy policy. Do you require visa sponsorship to work in the UK? Voluntary Demographic Survey (UK) These questions are voluntary, and help us understand more about our candidates. One of our core values at Deliveroo is We celebrate difference , and we are always working to make sure our hiring processes are equitable and inclusive. By answering the questions below, you'll help us do that. Your responses are confidential, will not be tied to your application, and has no bearing on your candidacy. We only use aggregated demographic data to measure the performance of recruiting efforts. How would you describe your gender identity? (Select one) Female Male Non-binary / non-conforming Prefer to self-describe I don't wish to answer What is your sexual orientation? (Select one) Heterosexual / Straight Gay / Lesbian Bisexual Prefer to self-describe I don't wish to answer Would you say you have a disability? (Select one) Yes, I have a disability No, I do not have a disability I don't wish to answer How would your describe your ethnicity? (Select one) Asian: Bangladeshi Asian: Chinese Asian: Indian Asian: Pakistani Asian: Other Black: African Black: Caribbean Black: Other Mixed ethnic groups White: British White: Irish White: Other Any other ethnic group I don't wish to answer Would you describe yourself as neurodivergent? (Select one) Yes No I don't wish to answer What was the occupation of your main household earner when you were aged 14? (Select one) Modern professional & traditional professional occupations such as: teacher, nurse, physiotherapist, social worker, musician, police officer (sergeant or above), software designer, accountant, solicitor, medical practitioner, scientist, civil / mechanical Senior, middle or junior managers or administrators such as: finance manager, chief executive, large business owner, office manager, retail manager, bank manager, restaurant manager, warehouse manager. Clerical and intermediate occupations such as: secretary, personal assistant, call centre agent, clerical worker, nursery nurse. Technical and craft occupations such as: motor mechanic, plumber, printer, electrician, gardener, train driver. Routine, semi-routine manual and service occupations such as: postal worker, machine operative, security guard, caretaker, farm worker, catering assistant, sales assistant, HGV driver, cleaner, porter, packer, labourer, waiter/waitress, bar staff. Long-term unemployed (claimed Jobseeker's Allowance or earlier unemployment benefit for more than a year). Small business owners who employed less than 25 people such as: corner shop owners, small plumbing companies, retail shop owner, single restaurant or cafe owner, taxi owner, garage owner. Other such as: retired, this question does not apply to me, I don't know. I don't wish to answer
May 12, 2024
Full time
We're building the definitive online food company, transforming the way the world eats by making hyper-local food more convenient and accessible. We obsess about building the future of food, whilst using our network as a force for good. We're at the forefront of an industry, powered by our market-leading technology and unrivalled network to bring incredible convenience and selection to our customers. Working at Deliveroo is the perfect environment to build a definitive career, motivated by impact. Firstly, the impact that working here will have on your development, allowing you to grow faster than you might elsewhere; secondly, the impact that you can have on Deliveroo, leaving your mark as we scale; and finally, being part of something bigger, through the impact that we make together in our marketplace and communities. What you'll do? As a Software Engineer at Deliveroo, your individual work contributes to achieving goals in across your team. While you will work with your team and you may lead projects, some of your work will contribute outside of your direct remit. You will report to managers and group leads and together deliver the results. Technical Execution: You will improve code structure, have an impact on architecture, and review code of any scope produced by your team. You'll aim to simplify the maintenance and operation of production systems, visibility, operational readiness, and health of your team's systems. As well as leading from the front regarding technical execution, you'll build relationships with other engineering teams and, identify collaboration opportunities. You'll own larger pieces of work, assist with design and technical / implementation choices and influence the roadmap within your team. You will take an active role in the hiring process and conducting engineering interviews. This will also extend to the current team where you will support the personal growth of colleagues, encouraging efficiency in their roles. We want to emphasise that we don't expect you to meet all of the below but would love you to have experience in some of these areas. Take pride in readable, well-designed and well-tested software 3+ years of experience in building Android applications at scale Kotlin and/or Java experience Accomplished in scaling Android architecture 3+ years of experience with Android development tools like Android Studio Working in a cross-functional team Knowledge of the Android SDK and AndroidX Interested in writing Kotlin Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of benefits in areas including health, family, finance, community, convenience, growth and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing startups in an incredibly exciting space. Please click here to view our candidate privacy policy. Do you require visa sponsorship to work in the UK? Voluntary Demographic Survey (UK) These questions are voluntary, and help us understand more about our candidates. One of our core values at Deliveroo is We celebrate difference , and we are always working to make sure our hiring processes are equitable and inclusive. By answering the questions below, you'll help us do that. Your responses are confidential, will not be tied to your application, and has no bearing on your candidacy. We only use aggregated demographic data to measure the performance of recruiting efforts. How would you describe your gender identity? (Select one) Female Male Non-binary / non-conforming Prefer to self-describe I don't wish to answer What is your sexual orientation? (Select one) Heterosexual / Straight Gay / Lesbian Bisexual Prefer to self-describe I don't wish to answer Would you say you have a disability? (Select one) Yes, I have a disability No, I do not have a disability I don't wish to answer How would your describe your ethnicity? (Select one) Asian: Bangladeshi Asian: Chinese Asian: Indian Asian: Pakistani Asian: Other Black: African Black: Caribbean Black: Other Mixed ethnic groups White: British White: Irish White: Other Any other ethnic group I don't wish to answer Would you describe yourself as neurodivergent? (Select one) Yes No I don't wish to answer What was the occupation of your main household earner when you were aged 14? (Select one) Modern professional & traditional professional occupations such as: teacher, nurse, physiotherapist, social worker, musician, police officer (sergeant or above), software designer, accountant, solicitor, medical practitioner, scientist, civil / mechanical Senior, middle or junior managers or administrators such as: finance manager, chief executive, large business owner, office manager, retail manager, bank manager, restaurant manager, warehouse manager. Clerical and intermediate occupations such as: secretary, personal assistant, call centre agent, clerical worker, nursery nurse. Technical and craft occupations such as: motor mechanic, plumber, printer, electrician, gardener, train driver. Routine, semi-routine manual and service occupations such as: postal worker, machine operative, security guard, caretaker, farm worker, catering assistant, sales assistant, HGV driver, cleaner, porter, packer, labourer, waiter/waitress, bar staff. Long-term unemployed (claimed Jobseeker's Allowance or earlier unemployment benefit for more than a year). Small business owners who employed less than 25 people such as: corner shop owners, small plumbing companies, retail shop owner, single restaurant or cafe owner, taxi owner, garage owner. Other such as: retired, this question does not apply to me, I don't know. I don't wish to answer
Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Service Desk Administrator to be a key part of our Egham team, taking full responsibility for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA's, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role. This is an office based role in Egham, Surrey. This role works on fortnightly shift pattern, working 40 hours per week, 9 hours a day with shift patterns between 7am-7pm. This is an exciting opportunity for an exceptional, experienced Service Desk Administrator to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities Single point of contact to meet the communication needs of key international customers. Management and ownership of cases throughout their lifecycle and through to completion. Case diagnosis and first line qualification of issues before call out. Ensure cases are restored for service within SLA. Central point of contact between international customers and proAV suppliers. Booking of engineering resource / Logistics / Travel / Critical spares etc. Raising of accurate escalations in a timely manner. Booking of preventative maintenance visits. Engagement with other proAV departments. Weekly touch-point meeting, reports and chairing of conference calls. Person specification Accurate recording of calls and customer/contract requirements Effective action and follow-up of required activities A meticulous attention to detail Administration and organizational skills Commercial awareness Excellent customer relations and interpersonal skills Ability to take responsibility. Desirable skills Experience of incident-based ticketing systems Experience of CRM systems, (ideally Microsoft Dynamics) Experience of SAP Experience of working in an AV / UC technology arena Previous Customer Service experience Equality, Diversity & Inclusion proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
May 11, 2024
Full time
Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Service Desk Administrator to be a key part of our Egham team, taking full responsibility for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA's, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role. This is an office based role in Egham, Surrey. This role works on fortnightly shift pattern, working 40 hours per week, 9 hours a day with shift patterns between 7am-7pm. This is an exciting opportunity for an exceptional, experienced Service Desk Administrator to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities Single point of contact to meet the communication needs of key international customers. Management and ownership of cases throughout their lifecycle and through to completion. Case diagnosis and first line qualification of issues before call out. Ensure cases are restored for service within SLA. Central point of contact between international customers and proAV suppliers. Booking of engineering resource / Logistics / Travel / Critical spares etc. Raising of accurate escalations in a timely manner. Booking of preventative maintenance visits. Engagement with other proAV departments. Weekly touch-point meeting, reports and chairing of conference calls. Person specification Accurate recording of calls and customer/contract requirements Effective action and follow-up of required activities A meticulous attention to detail Administration and organizational skills Commercial awareness Excellent customer relations and interpersonal skills Ability to take responsibility. Desirable skills Experience of incident-based ticketing systems Experience of CRM systems, (ideally Microsoft Dynamics) Experience of SAP Experience of working in an AV / UC technology arena Previous Customer Service experience Equality, Diversity & Inclusion proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Your new company Delighted to be supporting a fantastic not-for-profit organisation in their search for a Technical Services Officer, to manage their Infrastructure, Networks, Hardware and Service Desk, whilst supporting with some Data Services. The role offers a progression into a management role and gives you the chance to support an organisation that has a positive impact on so many local lives. Your new role The role of the Data Services Officer is to ensure the efficient day-to-day operations of the data services technical support desk, ensuring all technical and data requests are answered promptly and professionally, diagnosing a range of faults effectively, and ensuring completion within agreed SLA's to provide a high standard of customer care. You'll assist the Data Services Manager with fulfilling data requests from within the business, including exporting data from systems using SQL, and creating dashboards to display the data. Lastly, you'll proactively manage hardware, making sure that our people have the correct tools to fulfil their roles, including management of the new starter set-up process, and ensuring value for money when procuring any IT equipment. The role is to be operated on site 4 days a week in Sheffield, however there may be some flexibility further down the line. What you'll need to succeed Having a background in IT Support based in the not-for-profit / charity sector would be a big seller for this role. Technically, you should be able to example your knowledge of troubleshooting and solving technical IT or networking problems, using analytical skills to suggest improvements to processes, use of SQL or a similar technical reporting language and managing Office 365 / Sharepoint as an administrator. Any experience of full dashboard reporting/creating will be a bonus, as will any experience of being involved in IT related projects (hardware, infrastructure, systems). A full driving licence is needed to potentially visit sites away from the Head Office. What you'll get in return The role is offering the right individual the chance to operate in a highly impactful organisation in the local area, with a good progression pathway to expand skills within Management and Technology. Alongside the salary, the role offers a strong pension contribution, a holiday allowance that rises with tenure and Westfield health cover. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 11, 2024
Full time
Your new company Delighted to be supporting a fantastic not-for-profit organisation in their search for a Technical Services Officer, to manage their Infrastructure, Networks, Hardware and Service Desk, whilst supporting with some Data Services. The role offers a progression into a management role and gives you the chance to support an organisation that has a positive impact on so many local lives. Your new role The role of the Data Services Officer is to ensure the efficient day-to-day operations of the data services technical support desk, ensuring all technical and data requests are answered promptly and professionally, diagnosing a range of faults effectively, and ensuring completion within agreed SLA's to provide a high standard of customer care. You'll assist the Data Services Manager with fulfilling data requests from within the business, including exporting data from systems using SQL, and creating dashboards to display the data. Lastly, you'll proactively manage hardware, making sure that our people have the correct tools to fulfil their roles, including management of the new starter set-up process, and ensuring value for money when procuring any IT equipment. The role is to be operated on site 4 days a week in Sheffield, however there may be some flexibility further down the line. What you'll need to succeed Having a background in IT Support based in the not-for-profit / charity sector would be a big seller for this role. Technically, you should be able to example your knowledge of troubleshooting and solving technical IT or networking problems, using analytical skills to suggest improvements to processes, use of SQL or a similar technical reporting language and managing Office 365 / Sharepoint as an administrator. Any experience of full dashboard reporting/creating will be a bonus, as will any experience of being involved in IT related projects (hardware, infrastructure, systems). A full driving licence is needed to potentially visit sites away from the Head Office. What you'll get in return The role is offering the right individual the chance to operate in a highly impactful organisation in the local area, with a good progression pathway to expand skills within Management and Technology. Alongside the salary, the role offers a strong pension contribution, a holiday allowance that rises with tenure and Westfield health cover. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
An exciting opportunity has become available for a Senior SharePoint/M365 Administrator to join my client, a large Housing Association who are technologically focussed with a collaborative atmosphere. This is a permanent role paying up to £62,000 per annum, hybrid working of 2 days per week in their offices in London. You will be the Subject Matter Expert for the Microsoft Collaboration ecosystem, with a particular focus on Customer Services and business processes, you will be responsible for managing, configuring, and supporting the Microsoft 365 environment, with a strong emphasis on SharePoint Online. Working closely with the SharePoint Developer to gather requirements and assist in the delivery of the SharePoint Online Platform. Responsibilities as SharePoint/M365 Administrator Manage SharePoint farms, sites, and site collections, ensuring proper configuration, permissions, and availability. Assist in the administration of the wider M365 Online platform, with a focus on SharePoint Online. Provide end-user support, training, and resolve medium to high complexity problem tickets for SharePoint Online. Configure SharePoint services and settings, web parts, and workflows, as needed. Implement and manage SharePoint security, including user authentication, permissions, and access control. Monitor system performance, troubleshoot issues, and optimise SharePoint infrastructure for maximum speed and scalability. Implement backup and recovery strategies, perform regular backups, and ensure data integrity and availability. Create and maintain detailed documentation related to SharePoint configurations, processes, and best practices. Ensure SharePoint configurations align with industry standards, compliance requirements, and organisational policies. Stay up to date with changes on the M365 Platform and present them to management where appropriate. Skills and Experience Related Microsoft Office 365 certifications. ITILv3 (or above) certification. Proven experience as a SharePoint/M365 Administrator, with a strong understanding of SharePoint architecture, configuration, and customer processes. 3-5 years' experience in similar sized organisation or larger. Knowledge of SharePoint and M365 security models, permissions, and user authentication methods. Experience with SharePoint migration, upgrades, and patch management. Excellent communication and interpersonal skills to interact effectively with technical and non-technical stakeholders. Strong problem-solving skills, attention to detail, and the ability to work independently as a well as collaboratively. Desirable Skills Familiarity with third-party SharePoint tools and applications. PowerApps/PowerShell experience This is a permanent opportunity working for a large and technologically focussed Housing Association. Paying up to £61,000 with good company benefits and hybrid working of 2 days per week based in London. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
May 11, 2024
Full time
An exciting opportunity has become available for a Senior SharePoint/M365 Administrator to join my client, a large Housing Association who are technologically focussed with a collaborative atmosphere. This is a permanent role paying up to £62,000 per annum, hybrid working of 2 days per week in their offices in London. You will be the Subject Matter Expert for the Microsoft Collaboration ecosystem, with a particular focus on Customer Services and business processes, you will be responsible for managing, configuring, and supporting the Microsoft 365 environment, with a strong emphasis on SharePoint Online. Working closely with the SharePoint Developer to gather requirements and assist in the delivery of the SharePoint Online Platform. Responsibilities as SharePoint/M365 Administrator Manage SharePoint farms, sites, and site collections, ensuring proper configuration, permissions, and availability. Assist in the administration of the wider M365 Online platform, with a focus on SharePoint Online. Provide end-user support, training, and resolve medium to high complexity problem tickets for SharePoint Online. Configure SharePoint services and settings, web parts, and workflows, as needed. Implement and manage SharePoint security, including user authentication, permissions, and access control. Monitor system performance, troubleshoot issues, and optimise SharePoint infrastructure for maximum speed and scalability. Implement backup and recovery strategies, perform regular backups, and ensure data integrity and availability. Create and maintain detailed documentation related to SharePoint configurations, processes, and best practices. Ensure SharePoint configurations align with industry standards, compliance requirements, and organisational policies. Stay up to date with changes on the M365 Platform and present them to management where appropriate. Skills and Experience Related Microsoft Office 365 certifications. ITILv3 (or above) certification. Proven experience as a SharePoint/M365 Administrator, with a strong understanding of SharePoint architecture, configuration, and customer processes. 3-5 years' experience in similar sized organisation or larger. Knowledge of SharePoint and M365 security models, permissions, and user authentication methods. Experience with SharePoint migration, upgrades, and patch management. Excellent communication and interpersonal skills to interact effectively with technical and non-technical stakeholders. Strong problem-solving skills, attention to detail, and the ability to work independently as a well as collaboratively. Desirable Skills Familiarity with third-party SharePoint tools and applications. PowerApps/PowerShell experience This is a permanent opportunity working for a large and technologically focussed Housing Association. Paying up to £61,000 with good company benefits and hybrid working of 2 days per week based in London. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
We're looking for an exceptional Senior Infrastructure Engineer - Supercomputer Support to help us make a difference to our planet. As our Senior Infrastructure Engineer, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work. Our opportunity is full time, 37 hours per week. Our people are at the heart of what we do and we'll do our best to agree a working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are. We're a force for good - focusing on our environmental and social impact We're experts by nature - always learning and developing to do things better We live and breathe it - putting our purpose at the heart of decision-making We're better together - understanding partnerships and inclusivity make us greater We keep evolving - pushing boundaries to make tomorrow better for our customers Your world of expertise The Supercomputer Support Team is responsible for managing the operating systems and core application software of the Met Office supercomputer complex. The estate currently comprises of one test, one development and two large operational Cray XC40 systems located at Exeter HQ. Our largest Cray XC40 supercomputer is dedicated to research and collaboration and is located at the Exeter Science Park. We are currently in the process of replacing our current systems with next-generation HPE Cray EX supercomputer systems which will come online in the next year as part of our agreement with Microsoft to deliver supercomputer capability for the next 10 years. Your key duties As a Linux System Administrator (Supercomputer) in our Supercomputer Support Team, you will support, monitor and manage the supercomputer users and systems which in turn support the running of our meteorological forecast and climate prediction models. Additionally, you will work, as part of the team, delivering the next-generation HPE Cray EX supercomputer. Why join us Our work is life-changing, often life-saving and always life-enhancing. The Met Office is accredited as a 'Great Place to Work UK 2023' and in addition has achieved a place on both the UK's 'Best Workplaces in Tech' and 'Best Workplaces for Women' lists. As our Senior Infrastructure Engineer, your total reward package will be up to £62,939 annually, which includes: £41,725 base pay An outstanding Civil Service pension, with an average employer contribution of 27% Recruitment Retention Allowance (RRA) you will be paid £5,300 per annum as a market supplement to reflect the demand for your skills. Whilst in post, you will be paid this market driven allowance from April 2024 until September 2025 in your monthly pay Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave Essential Criteria, skills and experience: Experience of system administration; running and managing a high performance computing environment, catering for the needs of many users with a mixture of business critical and research workloads to deliver a high quality service. Ideally in the SuSE Linux environment (Expert by nature) Experience of configuring and managing shared system resources in a multi-user environment, such as allocation of compute resources, managing job priorities, setting and managing group and individual disk quotas Experience of configuring and troubleshooting a high performance computing schedular, PBS or SLURM Proven analytical ability and problem-solving skills for complex technical issues in an multi-user environment. (We live and breathe it) Experience of working in an ITIL-based support environment to deliver a high quality, high availability service for all the system users How to apply If you share our values, we'd love to hear from you. Apply below using your CV and a Cover Letter/Supporting Statement with evidence against each of the essential criteria. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills. Closing date Monday 27/05/2024 at 23:59 with first stage interviews commencing from 10/06/2024. You will hear from us once the closing date has passed. How we can help If you are considering applying and need support to do so, please contact us via . You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role. We understand that great minds don't always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code. We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us. JBRP1_UKTJ
May 11, 2024
Full time
We're looking for an exceptional Senior Infrastructure Engineer - Supercomputer Support to help us make a difference to our planet. As our Senior Infrastructure Engineer, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work. Our opportunity is full time, 37 hours per week. Our people are at the heart of what we do and we'll do our best to agree a working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are. We're a force for good - focusing on our environmental and social impact We're experts by nature - always learning and developing to do things better We live and breathe it - putting our purpose at the heart of decision-making We're better together - understanding partnerships and inclusivity make us greater We keep evolving - pushing boundaries to make tomorrow better for our customers Your world of expertise The Supercomputer Support Team is responsible for managing the operating systems and core application software of the Met Office supercomputer complex. The estate currently comprises of one test, one development and two large operational Cray XC40 systems located at Exeter HQ. Our largest Cray XC40 supercomputer is dedicated to research and collaboration and is located at the Exeter Science Park. We are currently in the process of replacing our current systems with next-generation HPE Cray EX supercomputer systems which will come online in the next year as part of our agreement with Microsoft to deliver supercomputer capability for the next 10 years. Your key duties As a Linux System Administrator (Supercomputer) in our Supercomputer Support Team, you will support, monitor and manage the supercomputer users and systems which in turn support the running of our meteorological forecast and climate prediction models. Additionally, you will work, as part of the team, delivering the next-generation HPE Cray EX supercomputer. Why join us Our work is life-changing, often life-saving and always life-enhancing. The Met Office is accredited as a 'Great Place to Work UK 2023' and in addition has achieved a place on both the UK's 'Best Workplaces in Tech' and 'Best Workplaces for Women' lists. As our Senior Infrastructure Engineer, your total reward package will be up to £62,939 annually, which includes: £41,725 base pay An outstanding Civil Service pension, with an average employer contribution of 27% Recruitment Retention Allowance (RRA) you will be paid £5,300 per annum as a market supplement to reflect the demand for your skills. Whilst in post, you will be paid this market driven allowance from April 2024 until September 2025 in your monthly pay Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave Essential Criteria, skills and experience: Experience of system administration; running and managing a high performance computing environment, catering for the needs of many users with a mixture of business critical and research workloads to deliver a high quality service. Ideally in the SuSE Linux environment (Expert by nature) Experience of configuring and managing shared system resources in a multi-user environment, such as allocation of compute resources, managing job priorities, setting and managing group and individual disk quotas Experience of configuring and troubleshooting a high performance computing schedular, PBS or SLURM Proven analytical ability and problem-solving skills for complex technical issues in an multi-user environment. (We live and breathe it) Experience of working in an ITIL-based support environment to deliver a high quality, high availability service for all the system users How to apply If you share our values, we'd love to hear from you. Apply below using your CV and a Cover Letter/Supporting Statement with evidence against each of the essential criteria. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills. Closing date Monday 27/05/2024 at 23:59 with first stage interviews commencing from 10/06/2024. You will hear from us once the closing date has passed. How we can help If you are considering applying and need support to do so, please contact us via . You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role. We understand that great minds don't always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code. We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us. JBRP1_UKTJ
About the job IT System Administrator - Hybrid (2 days in office) - Manchester - Up to £29K + Benefits Our client is a well-established financial advisory network in the UK, with a strong focus on providing their members with comprehensive knowledge and support in the areas of mortgages, protection, and general insurance. With over two decades of experience in these fields, they strive to continually put members and customers first and provide them with the best possible products and services to suit their needs. They are now looking to bring on board a new IT System Administrator due to someone in the team being promoted. Key Responsibilities; Provide IT services and support to internal users as part of a cross-site team. Offer specialist, professional IT consultation and advice in specified areas of expertise, managing systems proactively and professionally. Manage site IT equipment/infrastructure, log and update Helpdesk calls, and provide technical support for incidents/problems. Implement recommendations to minimize service disruption; build/configure IT hardware/software; maintain systems performance/capacity; document faults/failures; update asset management db; test systems/releases regularly. Assist in completing tasks within own area of responsibility for project delivery to agreed timescales; produce accurate documentation for builds, standards, processes and procedures. Undertake ad hoc projects and duties to fulfil business needs or departmental objectives. We are looking to speak to people who can; Communicate complex technical issues effectively with multi-disciplinary staff/organisations/suppliers. Prioritise customer service while maintaining customer focus. Quickly learn new programs and in-house business applications. Investigate problems, develop solutions, and test and implement changes according to best practices. The following skills and experience are required: Expertise in Microsoft Active Directory, configuration and administration of Windows 2003 Server, automated deployment of workstations, implementation and administration of Group Policy, knowledge of network management practices and procedures including TCP/IP services and DNS, maintenance of server hardware, as well as installation and commissioning. In addition, familiarity with current server technologies and trends is necessary. The candidate should also have a good knowledge of desktop operating systems and hardware.
May 11, 2024
Full time
About the job IT System Administrator - Hybrid (2 days in office) - Manchester - Up to £29K + Benefits Our client is a well-established financial advisory network in the UK, with a strong focus on providing their members with comprehensive knowledge and support in the areas of mortgages, protection, and general insurance. With over two decades of experience in these fields, they strive to continually put members and customers first and provide them with the best possible products and services to suit their needs. They are now looking to bring on board a new IT System Administrator due to someone in the team being promoted. Key Responsibilities; Provide IT services and support to internal users as part of a cross-site team. Offer specialist, professional IT consultation and advice in specified areas of expertise, managing systems proactively and professionally. Manage site IT equipment/infrastructure, log and update Helpdesk calls, and provide technical support for incidents/problems. Implement recommendations to minimize service disruption; build/configure IT hardware/software; maintain systems performance/capacity; document faults/failures; update asset management db; test systems/releases regularly. Assist in completing tasks within own area of responsibility for project delivery to agreed timescales; produce accurate documentation for builds, standards, processes and procedures. Undertake ad hoc projects and duties to fulfil business needs or departmental objectives. We are looking to speak to people who can; Communicate complex technical issues effectively with multi-disciplinary staff/organisations/suppliers. Prioritise customer service while maintaining customer focus. Quickly learn new programs and in-house business applications. Investigate problems, develop solutions, and test and implement changes according to best practices. The following skills and experience are required: Expertise in Microsoft Active Directory, configuration and administration of Windows 2003 Server, automated deployment of workstations, implementation and administration of Group Policy, knowledge of network management practices and procedures including TCP/IP services and DNS, maintenance of server hardware, as well as installation and commissioning. In addition, familiarity with current server technologies and trends is necessary. The candidate should also have a good knowledge of desktop operating systems and hardware.
An exciting opportunity has arisen for a Digital Systems Manager to join this growing company who are based in Wallingford. As a Digital Systems Manager, you will play a crucial role in overseeing the design, development, and deployment of tailored digital systems based on customer specifications. You will lead a team of system administrators and engineers, ensuring the successful delivery of high-quality solutions within established time lines. Job Type: Permanent position Location: Wallingford, office based Salary: £45,000 - £55,000 (depending on experience) Working Hours: Monday - Friday, 9AM - 5.30PM As the Digital Systems Manager, you will be responsible for: Leading and mentoring a team of digital system administrators. Actively manage workflows, ensuring efficient and well-coordinated implementation. Provide technical expertise and guidance to the team in solving complex challenges. Stay abreast of industry trends and advancements in digital systems. Actively participate in the end-to-end implementation of digital systems, from requirements gathering to deployment. Utilise your proficiency in SQL, HTML, CSS, XML, and JSON to contribute to effective system development. Collaborate with clients and cross-functional teams to ensure seamless integration and customisation. Implement and enforce quality assurance processes to deliver error-free solutions. Take a lead role in managing internal systems applications, with a particular emphasis on platforms like Salesforce. Oversee the customisation, optimisation, and integration of internal systems to enhance organizational efficiency. Collaborate with the internal and external customers to customise and implement solutions for ongoing system maintenance. Conduct thorough testing and validation of all digital systems to maintain optimal performance. Maintain clear and organised documentation to facilitate ongoing support and future enhancements. The successful candidate will have the following related skills / experience: Experience in an IT setting is essential. Proven experience in managing digital systems and leading teams. Strong project management skills, with a focus on delivering results within established time lines. Excellent communication and interpersonal skills for effective collaboration with clients and team members. In-depth knowledge of SaaS solutions and white-labeling processes. Proficiency in SQL, HTML, CSS, XML, and JSON. Familiarity with Salesforce CRM. Extensive exposure to SaaS platforms. Must be willing to work variable Several years previous Customer Service or IT Support is a Ability to thrive in a dynamic and fast-paced environment. Exceptional communication skills, both written and verbal. Strong analytical and problem-solving skills to address complex challenges. Please note this is an office based position JBRP1_UKTJ
May 11, 2024
Full time
An exciting opportunity has arisen for a Digital Systems Manager to join this growing company who are based in Wallingford. As a Digital Systems Manager, you will play a crucial role in overseeing the design, development, and deployment of tailored digital systems based on customer specifications. You will lead a team of system administrators and engineers, ensuring the successful delivery of high-quality solutions within established time lines. Job Type: Permanent position Location: Wallingford, office based Salary: £45,000 - £55,000 (depending on experience) Working Hours: Monday - Friday, 9AM - 5.30PM As the Digital Systems Manager, you will be responsible for: Leading and mentoring a team of digital system administrators. Actively manage workflows, ensuring efficient and well-coordinated implementation. Provide technical expertise and guidance to the team in solving complex challenges. Stay abreast of industry trends and advancements in digital systems. Actively participate in the end-to-end implementation of digital systems, from requirements gathering to deployment. Utilise your proficiency in SQL, HTML, CSS, XML, and JSON to contribute to effective system development. Collaborate with clients and cross-functional teams to ensure seamless integration and customisation. Implement and enforce quality assurance processes to deliver error-free solutions. Take a lead role in managing internal systems applications, with a particular emphasis on platforms like Salesforce. Oversee the customisation, optimisation, and integration of internal systems to enhance organizational efficiency. Collaborate with the internal and external customers to customise and implement solutions for ongoing system maintenance. Conduct thorough testing and validation of all digital systems to maintain optimal performance. Maintain clear and organised documentation to facilitate ongoing support and future enhancements. The successful candidate will have the following related skills / experience: Experience in an IT setting is essential. Proven experience in managing digital systems and leading teams. Strong project management skills, with a focus on delivering results within established time lines. Excellent communication and interpersonal skills for effective collaboration with clients and team members. In-depth knowledge of SaaS solutions and white-labeling processes. Proficiency in SQL, HTML, CSS, XML, and JSON. Familiarity with Salesforce CRM. Extensive exposure to SaaS platforms. Must be willing to work variable Several years previous Customer Service or IT Support is a Ability to thrive in a dynamic and fast-paced environment. Exceptional communication skills, both written and verbal. Strong analytical and problem-solving skills to address complex challenges. Please note this is an office based position JBRP1_UKTJ
Administrator Milton Keynes Monday to Friday 8.30am-5pm £14p/h Immediate start - long term temp role Duties to include Assist Customer Service with customer enquiries, working closely with the warehouse and Couriers Proof-reading (content for pages, descriptions, meta descriptions) Trust Pilot review responses and raising any issues with our Customer Service Team Leader Ad hoc tasks including creating lists in excel to support our marketing teams on translations Assisting web team with various admin tasks Ability to use photoshop to help re size imagery for web content If you are interested in this role please contact Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 11, 2024
Full time
Administrator Milton Keynes Monday to Friday 8.30am-5pm £14p/h Immediate start - long term temp role Duties to include Assist Customer Service with customer enquiries, working closely with the warehouse and Couriers Proof-reading (content for pages, descriptions, meta descriptions) Trust Pilot review responses and raising any issues with our Customer Service Team Leader Ad hoc tasks including creating lists in excel to support our marketing teams on translations Assisting web team with various admin tasks Ability to use photoshop to help re size imagery for web content If you are interested in this role please contact Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
MET Recruitment UK Ltd
Brierley Hill, West Midlands
Data & Sales Administrator Brierley Hill Permanent £25,000 What's on offer: Hours: 9am-5pm (30 minutes break) 23 days paid holiday increasing to 25 after 5 years. Pension scheme current minimum contributions are 4% Employer 5% Employee Zen points - recognition of your hard work Benefits pot - each year there will be a selection of items to choose from (such as a birthday treat, and a HR treat such as additional holiday or £500 in vouchers) Regular Personal Development Plan (PDP) meetings with your line manager and supported CPD and training opportunities. 4% commission on sales. A fantastic opportunity has become available to join a well-established business within the Brierley hill area. The successful candidate will be supporting an established team in administrative and business support duties. Analysing and recording data, inputting important information and updating teams. Main responsibilities Manage and monitor CRM systems. Collate data files from customers and updating client accounts. Manage incoming data and coordinate to the team. Analyse current customers to promote work. Analyse national databases to create more work. Essential- Team player Exceptional organisational skills Be honest, professional and hardworking. Excellent work ethic Computer literate, excel, comfortable with data. Numerate Good communication Skills Precise, trustworthy and reliable
May 11, 2024
Full time
Data & Sales Administrator Brierley Hill Permanent £25,000 What's on offer: Hours: 9am-5pm (30 minutes break) 23 days paid holiday increasing to 25 after 5 years. Pension scheme current minimum contributions are 4% Employer 5% Employee Zen points - recognition of your hard work Benefits pot - each year there will be a selection of items to choose from (such as a birthday treat, and a HR treat such as additional holiday or £500 in vouchers) Regular Personal Development Plan (PDP) meetings with your line manager and supported CPD and training opportunities. 4% commission on sales. A fantastic opportunity has become available to join a well-established business within the Brierley hill area. The successful candidate will be supporting an established team in administrative and business support duties. Analysing and recording data, inputting important information and updating teams. Main responsibilities Manage and monitor CRM systems. Collate data files from customers and updating client accounts. Manage incoming data and coordinate to the team. Analyse current customers to promote work. Analyse national databases to create more work. Essential- Team player Exceptional organisational skills Be honest, professional and hardworking. Excellent work ethic Computer literate, excel, comfortable with data. Numerate Good communication Skills Precise, trustworthy and reliable
Azure Site Reliability Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced Azure Site Reliability Engineer to join a growing team of talented Cloud Engineers providing high level support and project delivery for a large customer base. Please note this is a fully remote role and you must be eligible to gain security clearance (do not need to hold currently). The Role As an Azure Site Reliability Engineer you will support the cloud infrastructure used to deliver cloud hosted managed services to customers. You will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incident management and resolution alongside project-based deliverables Contribute to the planning of application / infrastructure releases and configuration changes Resolve support requests from customers by phone, email and online making use of the call logging system Interact with key internal stakeholders and external third-party vendors to troubleshoot and resolve complex problems Provide input to administering and maintaining all production and development environments Create detailed technical and procedural documentation (e.g. architecture, configuration and setup) Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis Service transition and complete Operational Acceptance (OA) of new customer services Implementation and delivery of Microsoft Azure projects The Requirements Extensive experience of Microsoft Azure and its relevant build, deployment, automation, networking, and security technologies in cloud and hybrid environments. Microsoft Azure certifications: AZ-103/104 - Azure Administrator Good operational experience supporting Microsoft public cloud technologies and services at an enterprise level (multi-tenant) with in-depth knowledge of the following: Azure Active Directory (RBAC and IAM) Azure Networking Azure Storage Azure Monitor and Log Analytics Azure Security Center Demonstrable career operational experience from one of the following areas: Server Infrastructure Engineering (Virtualisation / Windows / Linux). Office / Microsoft 365 Administration. Network Engineering. DevOps (CI/CD, pipelines and Infrastructure as Code) In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy / Service Now). If you are looking for an exciting new challenge to join a leading cloud team team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 11, 2024
Full time
Azure Site Reliability Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced Azure Site Reliability Engineer to join a growing team of talented Cloud Engineers providing high level support and project delivery for a large customer base. Please note this is a fully remote role and you must be eligible to gain security clearance (do not need to hold currently). The Role As an Azure Site Reliability Engineer you will support the cloud infrastructure used to deliver cloud hosted managed services to customers. You will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incident management and resolution alongside project-based deliverables Contribute to the planning of application / infrastructure releases and configuration changes Resolve support requests from customers by phone, email and online making use of the call logging system Interact with key internal stakeholders and external third-party vendors to troubleshoot and resolve complex problems Provide input to administering and maintaining all production and development environments Create detailed technical and procedural documentation (e.g. architecture, configuration and setup) Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis Service transition and complete Operational Acceptance (OA) of new customer services Implementation and delivery of Microsoft Azure projects The Requirements Extensive experience of Microsoft Azure and its relevant build, deployment, automation, networking, and security technologies in cloud and hybrid environments. Microsoft Azure certifications: AZ-103/104 - Azure Administrator Good operational experience supporting Microsoft public cloud technologies and services at an enterprise level (multi-tenant) with in-depth knowledge of the following: Azure Active Directory (RBAC and IAM) Azure Networking Azure Storage Azure Monitor and Log Analytics Azure Security Center Demonstrable career operational experience from one of the following areas: Server Infrastructure Engineering (Virtualisation / Windows / Linux). Office / Microsoft 365 Administration. Network Engineering. DevOps (CI/CD, pipelines and Infrastructure as Code) In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy / Service Now). If you are looking for an exciting new challenge to join a leading cloud team team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Senior International Operations Advisor Salary: Competitive Location: Remote, UK Full time Fixed Term Contract for 12 months IRIS Software Group is one of the UK s largest privately held software companies. Its purpose is to be the most trusted provider of mission-critical software and services, ensuring customers get it right first time, every time. IRIS Fully Managed Payroll, wholly owned by IRIS Software Group, is seeking an International Operations Administrator for the International division. The Senior International Operations Advisor will report to the International Business Operations Manager and will primarily be responsible for providing the International Operation with administrative support as part of their service delivery. Role holder will work closely with operational and commercial teams within the business and external stakeholders to manage best in class client success and strict adherence to payment requirements and deadlines. Main Responsibilities: Maintain all required departmental/management KPI and SLA reporting accurately and timely. Own partner charging sheet reconciliation Maintaining accurate and timely data on CRM system New client contract maintenance and onboarding data for new clients Reconciliation of Implementation data AML operational support Implement and maintain best practices, policies, and procedures to drive client satisfaction, innovation, and revenue success. Role holder will work closely with operational and commercial teams within the business and external stakeholders to manage best in class client success and strict adherence to payment requirements and deadlines. Experience required: At least 1 year experience in Operations administration/co-ordination Experience within a Payroll/Payments industry preferred Experience of working with multi-functional teams Knowledge of CRM systems Advanced excel skills Key Competencies: Excellent attention to detail Client focus Organised worker and process-orientated Highly proficient using Excel and other programmes in Microsoft Office suite Good written and verbal communication, interpersonal abilities Reliable with adherence to confidentiality and data privacy obligations Ability to work with different personality types and working styles Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
May 11, 2024
Contractor
Senior International Operations Advisor Salary: Competitive Location: Remote, UK Full time Fixed Term Contract for 12 months IRIS Software Group is one of the UK s largest privately held software companies. Its purpose is to be the most trusted provider of mission-critical software and services, ensuring customers get it right first time, every time. IRIS Fully Managed Payroll, wholly owned by IRIS Software Group, is seeking an International Operations Administrator for the International division. The Senior International Operations Advisor will report to the International Business Operations Manager and will primarily be responsible for providing the International Operation with administrative support as part of their service delivery. Role holder will work closely with operational and commercial teams within the business and external stakeholders to manage best in class client success and strict adherence to payment requirements and deadlines. Main Responsibilities: Maintain all required departmental/management KPI and SLA reporting accurately and timely. Own partner charging sheet reconciliation Maintaining accurate and timely data on CRM system New client contract maintenance and onboarding data for new clients Reconciliation of Implementation data AML operational support Implement and maintain best practices, policies, and procedures to drive client satisfaction, innovation, and revenue success. Role holder will work closely with operational and commercial teams within the business and external stakeholders to manage best in class client success and strict adherence to payment requirements and deadlines. Experience required: At least 1 year experience in Operations administration/co-ordination Experience within a Payroll/Payments industry preferred Experience of working with multi-functional teams Knowledge of CRM systems Advanced excel skills Key Competencies: Excellent attention to detail Client focus Organised worker and process-orientated Highly proficient using Excel and other programmes in Microsoft Office suite Good written and verbal communication, interpersonal abilities Reliable with adherence to confidentiality and data privacy obligations Ability to work with different personality types and working styles Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
Are you an Administrator looking for a new challenge, if so, this one could be the one for you! IntaPeople are working with a global manufacturing company based in South Wales keen to recruit an enthusiastic administrator on a permanent basis. As an Administrator you would take calls via the organisation s switchboard, raise purchase requests, provide admin support for VIP customers and conduct other general administrative duties. Day to day You will answer calls via the organisation s switchboard. Support the teams with documentation and reporting requirements. You will maintain the visitor system, ensuring that everything is up to date. You will minute take at various meetings. You will collaborate and liaise with the Learning and Development teams to ensure all training packages are up to date. You will provide administrative support for VIP visits. About you You will have prior administrative support experience. You will have excellent communication skills. Ability to work independently and manage time appropriately. Strong organisational skills. You will be computer literate with the ability to use Microsoft Office programs. Benefits You will receive funded training and development. There is free on-site car parking. You will receive life assurance 4x your salary. You will receive an annual bonus scheme. There is an onsite fitness centre. You will receive career development opportunities within the organisation. If you feel like you d be a good fit for this role, please reach out to Caitlin at IntaPeople for more information on (phone number removed) or email me directly at (url removed)
May 11, 2024
Full time
Are you an Administrator looking for a new challenge, if so, this one could be the one for you! IntaPeople are working with a global manufacturing company based in South Wales keen to recruit an enthusiastic administrator on a permanent basis. As an Administrator you would take calls via the organisation s switchboard, raise purchase requests, provide admin support for VIP customers and conduct other general administrative duties. Day to day You will answer calls via the organisation s switchboard. Support the teams with documentation and reporting requirements. You will maintain the visitor system, ensuring that everything is up to date. You will minute take at various meetings. You will collaborate and liaise with the Learning and Development teams to ensure all training packages are up to date. You will provide administrative support for VIP visits. About you You will have prior administrative support experience. You will have excellent communication skills. Ability to work independently and manage time appropriately. Strong organisational skills. You will be computer literate with the ability to use Microsoft Office programs. Benefits You will receive funded training and development. There is free on-site car parking. You will receive life assurance 4x your salary. You will receive an annual bonus scheme. There is an onsite fitness centre. You will receive career development opportunities within the organisation. If you feel like you d be a good fit for this role, please reach out to Caitlin at IntaPeople for more information on (phone number removed) or email me directly at (url removed)
Reed Talent Solutions are working with Cadent Gas on the search for Technical Administrator to join their fast-paced business support team. What do you need to know about the role? We are looking for an enthusiastic individual who will be responsible for providing administrative support to the team and brilliant customer service to all internal and external stakeholders. Our customers are at the heart of everything we do, and our fantastic team strive to provide excellent service to those who rely on us 24 hours a day, 7 days a week. Job title: Technical Administrator Location: Ansty Park, Pilot Way, Coventry, CV79JU Duration: 12 months Hourly pay rate: £14.63 Working hours: Monday - Friday between 8am - 5pm Start date: ASAP Recruitment process: telephone pre-screen with Reed, onsite interview with Cadent Gas The role holder will be accountable for: Creating case files for each individual MPRN cases to ensure clear concise audit trail Identify where shipper/supplier theft has occurred and raise case on external system for investigation Contacting customers to schedule work and ensure they understand what is required. Highly organised with attention to detail. Able to use all required systems to obtain information to aid the job instructions and completion of right first time. Interrogate external systems to check supplier registrations Ensuring and promoting compliance with Cadent policies, standards and procedures with accountability for effective resolution of any non-compliances identified, including supporting any reviews and investigations as required. Working with other teams to resolve customer queries or able to escalate where required. Calculation of reads for revenue recovery Calculate cost letter for each individual customer with defined calculations Creation of invoice to send through to finance to agree a payment plan for customers Investigate allegations of unregistered gas usage Able to interrogate multiple systems to investigate errors/anomalies and provide solutions, remedial actions and root cause analysis. Working with other teams to resolve customer queries or able to escalate where required. The ideal candidate for this assignment will: We are looking for individuals who have the below qualities: Competent in the use of Microsoft Office desktop packages. Ability to use other core systems (SAP, ClickSoftware). Ability to communicate effectively both internally and externally. Able to multi-task with a high-level approach to problem solving. Demonstrating strong interpersonal skills with an ability to build relationships with internal and external stakeholders and customers Comply with required H&S standards at all times reducing risks to colleagues, customers and stakeholders. Actively demonstrate and promote the Cadent Values, and positively contribute to a customer-oriented approach. Contribute to a culture of continuous improvement and service excellence by adhering to agreed standard operating procedures and making suggestions for improvements. Be inquisitive with an interest in developing existing skill set and learning new skills. Why work at Cadent Gas? At Cadent we're excited to be part of the future of UK energy! We've got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050. We're making a difference through innovation and new ways of working. Together we're shaping a cleaner, greener future for our 11 million customers whom we put at the heart of everything we do. You will start your Cadent career at the new state of the art Ansty office (CV79JU). This is in the top 25% of new buildings last year, exceeding all sustainability regulations. It is one of the most environmentally friendly offices in the UK. The site boasts free on-site parking including 67 electric vehicle charging points, chill out areas inside and out, coffee bar, onsite restaurant and a gym that is kitted out with all the latest equipment, which is free to use. A wide range of health and well-being services, engagement activities and employee support groups are also available. Be part of something big. Help shape the future of gas for generations to come. "Cadent Gas is an excellent company to work for. They are very supportive and always have their employee's best interests at the forefront. Cadent is customer focused and strive to getting it right first time"- David, Customer Centre Advisor Diversity and Inclusion Don't meet every single requirement listed? Understanding, learning, and celebrating what makes us different, as well as what we have in common, is good for us as individuals and enables us to work better together as one team. Cadent is committed to being an equitable and diverse employer that fosters an inclusive culture for all our employees, therefore, all our employment decisions are assessed based on qualifications, merit, and business need. So, if you're excited about this opportunity but your experience doesn't align perfectly with every qualification mentioned, we would still love for you to submit your application - You may just be the right person for this role or other opportunities at Cadent. As a recognised Disability Confident Employer, we are proud to champion inclusion in the workplace and ensure to provide an environment that is accessible to all and supports individuals throughout their journey with Cadent. Please let us know if you require any reasonable adjustments during the application process. We place great importance on equity, diversity and inclusion, and we welcome applicants from all backgrounds. Our employee communities Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability) and the Cadent Military Community can't wait to welcome you!
May 11, 2024
Full time
Reed Talent Solutions are working with Cadent Gas on the search for Technical Administrator to join their fast-paced business support team. What do you need to know about the role? We are looking for an enthusiastic individual who will be responsible for providing administrative support to the team and brilliant customer service to all internal and external stakeholders. Our customers are at the heart of everything we do, and our fantastic team strive to provide excellent service to those who rely on us 24 hours a day, 7 days a week. Job title: Technical Administrator Location: Ansty Park, Pilot Way, Coventry, CV79JU Duration: 12 months Hourly pay rate: £14.63 Working hours: Monday - Friday between 8am - 5pm Start date: ASAP Recruitment process: telephone pre-screen with Reed, onsite interview with Cadent Gas The role holder will be accountable for: Creating case files for each individual MPRN cases to ensure clear concise audit trail Identify where shipper/supplier theft has occurred and raise case on external system for investigation Contacting customers to schedule work and ensure they understand what is required. Highly organised with attention to detail. Able to use all required systems to obtain information to aid the job instructions and completion of right first time. Interrogate external systems to check supplier registrations Ensuring and promoting compliance with Cadent policies, standards and procedures with accountability for effective resolution of any non-compliances identified, including supporting any reviews and investigations as required. Working with other teams to resolve customer queries or able to escalate where required. Calculation of reads for revenue recovery Calculate cost letter for each individual customer with defined calculations Creation of invoice to send through to finance to agree a payment plan for customers Investigate allegations of unregistered gas usage Able to interrogate multiple systems to investigate errors/anomalies and provide solutions, remedial actions and root cause analysis. Working with other teams to resolve customer queries or able to escalate where required. The ideal candidate for this assignment will: We are looking for individuals who have the below qualities: Competent in the use of Microsoft Office desktop packages. Ability to use other core systems (SAP, ClickSoftware). Ability to communicate effectively both internally and externally. Able to multi-task with a high-level approach to problem solving. Demonstrating strong interpersonal skills with an ability to build relationships with internal and external stakeholders and customers Comply with required H&S standards at all times reducing risks to colleagues, customers and stakeholders. Actively demonstrate and promote the Cadent Values, and positively contribute to a customer-oriented approach. Contribute to a culture of continuous improvement and service excellence by adhering to agreed standard operating procedures and making suggestions for improvements. Be inquisitive with an interest in developing existing skill set and learning new skills. Why work at Cadent Gas? At Cadent we're excited to be part of the future of UK energy! We've got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050. We're making a difference through innovation and new ways of working. Together we're shaping a cleaner, greener future for our 11 million customers whom we put at the heart of everything we do. You will start your Cadent career at the new state of the art Ansty office (CV79JU). This is in the top 25% of new buildings last year, exceeding all sustainability regulations. It is one of the most environmentally friendly offices in the UK. The site boasts free on-site parking including 67 electric vehicle charging points, chill out areas inside and out, coffee bar, onsite restaurant and a gym that is kitted out with all the latest equipment, which is free to use. A wide range of health and well-being services, engagement activities and employee support groups are also available. Be part of something big. Help shape the future of gas for generations to come. "Cadent Gas is an excellent company to work for. They are very supportive and always have their employee's best interests at the forefront. Cadent is customer focused and strive to getting it right first time"- David, Customer Centre Advisor Diversity and Inclusion Don't meet every single requirement listed? Understanding, learning, and celebrating what makes us different, as well as what we have in common, is good for us as individuals and enables us to work better together as one team. Cadent is committed to being an equitable and diverse employer that fosters an inclusive culture for all our employees, therefore, all our employment decisions are assessed based on qualifications, merit, and business need. So, if you're excited about this opportunity but your experience doesn't align perfectly with every qualification mentioned, we would still love for you to submit your application - You may just be the right person for this role or other opportunities at Cadent. As a recognised Disability Confident Employer, we are proud to champion inclusion in the workplace and ensure to provide an environment that is accessible to all and supports individuals throughout their journey with Cadent. Please let us know if you require any reasonable adjustments during the application process. We place great importance on equity, diversity and inclusion, and we welcome applicants from all backgrounds. Our employee communities Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability) and the Cadent Military Community can't wait to welcome you!
Job Description We're looking for an Renewals Coordinator to complement our fantastic team in our Lettings Support Centre in Leighton Buzzard . You will provide tenancy administration support services to branches, landlords and tenants. What's in it for you as our Renewals Coordinator: OTE up to £23,000 - £24,000 Industry leading training and development Opportunities for career progression Collaborative, rewarding and fun environment Team incentives Gain valuable on-the-job training and experience in the property industry Employee discounts on various products and services, including electrical and travel 24/7 AIG Smart Health (including virtual GP) coverage for you and your family Key responsibilities of our Administrator - Renewals Liaising with landlords, tenants, branches Ensure the smooth transition throughout the renewal process Obtaining instructions from landlords before the end of the tenancy Preparing new tenancy agreements Administering periodic tenancies Chasing in unsigned tenancy agreements Sending notification to our accounts team Skills and experience required to be a successful Administrator - Renewals Customer Service and administration skills Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) Connells Group - one of the largest and most successful Estate agency and property service providers in the country - Connells offers a range of services including residential sales, lettings and mortgages. It is also one of the country's largest sellers of new homes, and is committed to delivering the highest levels of customer service.CC00374
May 10, 2024
Full time
Job Description We're looking for an Renewals Coordinator to complement our fantastic team in our Lettings Support Centre in Leighton Buzzard . You will provide tenancy administration support services to branches, landlords and tenants. What's in it for you as our Renewals Coordinator: OTE up to £23,000 - £24,000 Industry leading training and development Opportunities for career progression Collaborative, rewarding and fun environment Team incentives Gain valuable on-the-job training and experience in the property industry Employee discounts on various products and services, including electrical and travel 24/7 AIG Smart Health (including virtual GP) coverage for you and your family Key responsibilities of our Administrator - Renewals Liaising with landlords, tenants, branches Ensure the smooth transition throughout the renewal process Obtaining instructions from landlords before the end of the tenancy Preparing new tenancy agreements Administering periodic tenancies Chasing in unsigned tenancy agreements Sending notification to our accounts team Skills and experience required to be a successful Administrator - Renewals Customer Service and administration skills Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) Connells Group - one of the largest and most successful Estate agency and property service providers in the country - Connells offers a range of services including residential sales, lettings and mortgages. It is also one of the country's largest sellers of new homes, and is committed to delivering the highest levels of customer service.CC00374
Do you love working with data? We are looking for Data Administrator, with a good understanding of Excel and data management to join a Global company at their Watford HQ. This is a fantastic opportunity where your responsibilities will develop and progress over time. This is an ongoing temporary position with the possibility of moving to permanent in the future. If you have excellent organisational skills and the ability to work in a fast-paced environment, apply now! Monday - Friday - Hybrid working Main Purpose of Job: To load and streamline data on to an internal system To upload new prices and deals onto the system and ensure the information is communicated to customers To email disputes over to relevant departments To respond to inbound enquiries To work with efficiency and look to improve internal processes To analyse data to help make commercial decisions To support the Contracting and Tender team with adhoc tasks Key skills/ Experience To have a strong knowledge of Excel including the use of V-Lookup and Pivot Tables Graduate or previous experience in a data admin position To be confident using CRM systems To be analytical To have experience in handling high volumes of data Have a strong attention to detail To be able to prioritise tasks To be a team player but also able to work independently Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT supp
May 10, 2024
Full time
Do you love working with data? We are looking for Data Administrator, with a good understanding of Excel and data management to join a Global company at their Watford HQ. This is a fantastic opportunity where your responsibilities will develop and progress over time. This is an ongoing temporary position with the possibility of moving to permanent in the future. If you have excellent organisational skills and the ability to work in a fast-paced environment, apply now! Monday - Friday - Hybrid working Main Purpose of Job: To load and streamline data on to an internal system To upload new prices and deals onto the system and ensure the information is communicated to customers To email disputes over to relevant departments To respond to inbound enquiries To work with efficiency and look to improve internal processes To analyse data to help make commercial decisions To support the Contracting and Tender team with adhoc tasks Key skills/ Experience To have a strong knowledge of Excel including the use of V-Lookup and Pivot Tables Graduate or previous experience in a data admin position To be confident using CRM systems To be analytical To have experience in handling high volumes of data Have a strong attention to detail To be able to prioritise tasks To be a team player but also able to work independently Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT supp
UK Power Networks (Operations) Ltd
Crawley, Sussex
Service Management Analyst - ServiceNow Reference Number - 78527 This Service Management Analyst - ServiceNow will report to the Head of IT Operations and will work within the Information Systems directorate based in our Crawley office. You will be a 12 month Fixed Term employee. You will attract a salary of 50,000.00 and a bonus of 7.5%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote Close Date: 17/05/2024 We also provide the following additional benefits Annual Leave Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit scheme Tax efficient benefits: cycle to work scheme Season ticket loan Occupational Health support Switched On - scheme providing discount on hundreds of retailers products. Discounted access to sports and social clubs Employee Assistance Programme. JOB PURPOSE: To oversee and improve the UKPN ServiceNow platform (known as MyIT). To ensure MyIT is fit for purpose and is delivering an outstanding employee experience. To work with company partners and vendors to identify and prioritise enhancement requests into roadmaps. To manage UKPN's outsourced provider to ensure operations are meeting desired levels, and roadmaps are delivered to time and appropriate quality. To also be part of the UKPN Service Assurance team, whose role is to ensure IS service providers (both internal and external) are delivering to appropriate levels of service and that governance is in place. DIMENSIONS Budget: no direct control or financial authority. Results: delivery of operational scorecard including number of P1 incidents, incidents recovered within SLA, service requests delivered within SLA, internal customer satisfaction (CSAT) DUTIES AND RESPONSIBILITIES Accountable for MyIT end to end Accountable for production and maintenance of MyIT roadmaps Accountable for stakeholder management both of internal customers and service providers, and ensuring their needs are met. Ensure requirements for MyIT enhancements are clear, documented and agreed with partners. Assign priority of MyIT enhancements. Accountable for management of outsourced service provider who manage MyIT on behalf of UKPN. Accountable for continuous improvement and ensuring MyIT provides an appropriate capability to ensure that UKPN IS meets its customer satisfaction targets Accountable for ensuring that MyIT provides a cohesive platform for use across UKPN's service management processes (such as Incident, Problem, Change, Configuration Management) Accountable for the CMDB as the escalation point for any issues related to the Configuration Management process, Discovery and the CMDB. DUTIES AND RESPONSIBILITIES OF THE WIDER SERVICE ASSURANCE TEAM Ensure service performance is understood and action plans are in place to improve Identify improvements to maximise internal customer satisfaction Produce reports for IS operations and the CIO Schedule and chair service meetings with 3rd party suppliers Accountable for ITSM processes and that they are cohesive Oversight of internal and external service providers Liaise with all levels of support and assist in managerial and technical requirements for new projects Manage ITSM tooling for UKPN Qualifications Bachelor's degree in Computer Science or related field ServiceNow System Administrator Certification (CSA) desirable - with hands-on experience. An in depth, operational knowledge of the ITIL framework, ideally qualified to Practitioner level 5 years' experience working in a large IT environment Skilled in coaching people to build their capability and confidence in advising departments to deal with a range of information technology related issues Experience dealing with demanding and complex requests Experience with Service Management and Supplier Management An ability to drive excellence and quality in all aspects of their areas of responsibility, identifying and embracing best practice Confident operating and managing in an environment of change Strong customer focus - demonstrating a thorough understanding of the customer need. Strong experience of understanding complex business processes and identify opportunities for improvement Health & Safety Responsibilities Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. If in doubt ask! We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
May 10, 2024
Contractor
Service Management Analyst - ServiceNow Reference Number - 78527 This Service Management Analyst - ServiceNow will report to the Head of IT Operations and will work within the Information Systems directorate based in our Crawley office. You will be a 12 month Fixed Term employee. You will attract a salary of 50,000.00 and a bonus of 7.5%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote Close Date: 17/05/2024 We also provide the following additional benefits Annual Leave Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit scheme Tax efficient benefits: cycle to work scheme Season ticket loan Occupational Health support Switched On - scheme providing discount on hundreds of retailers products. Discounted access to sports and social clubs Employee Assistance Programme. JOB PURPOSE: To oversee and improve the UKPN ServiceNow platform (known as MyIT). To ensure MyIT is fit for purpose and is delivering an outstanding employee experience. To work with company partners and vendors to identify and prioritise enhancement requests into roadmaps. To manage UKPN's outsourced provider to ensure operations are meeting desired levels, and roadmaps are delivered to time and appropriate quality. To also be part of the UKPN Service Assurance team, whose role is to ensure IS service providers (both internal and external) are delivering to appropriate levels of service and that governance is in place. DIMENSIONS Budget: no direct control or financial authority. Results: delivery of operational scorecard including number of P1 incidents, incidents recovered within SLA, service requests delivered within SLA, internal customer satisfaction (CSAT) DUTIES AND RESPONSIBILITIES Accountable for MyIT end to end Accountable for production and maintenance of MyIT roadmaps Accountable for stakeholder management both of internal customers and service providers, and ensuring their needs are met. Ensure requirements for MyIT enhancements are clear, documented and agreed with partners. Assign priority of MyIT enhancements. Accountable for management of outsourced service provider who manage MyIT on behalf of UKPN. Accountable for continuous improvement and ensuring MyIT provides an appropriate capability to ensure that UKPN IS meets its customer satisfaction targets Accountable for ensuring that MyIT provides a cohesive platform for use across UKPN's service management processes (such as Incident, Problem, Change, Configuration Management) Accountable for the CMDB as the escalation point for any issues related to the Configuration Management process, Discovery and the CMDB. DUTIES AND RESPONSIBILITIES OF THE WIDER SERVICE ASSURANCE TEAM Ensure service performance is understood and action plans are in place to improve Identify improvements to maximise internal customer satisfaction Produce reports for IS operations and the CIO Schedule and chair service meetings with 3rd party suppliers Accountable for ITSM processes and that they are cohesive Oversight of internal and external service providers Liaise with all levels of support and assist in managerial and technical requirements for new projects Manage ITSM tooling for UKPN Qualifications Bachelor's degree in Computer Science or related field ServiceNow System Administrator Certification (CSA) desirable - with hands-on experience. An in depth, operational knowledge of the ITIL framework, ideally qualified to Practitioner level 5 years' experience working in a large IT environment Skilled in coaching people to build their capability and confidence in advising departments to deal with a range of information technology related issues Experience dealing with demanding and complex requests Experience with Service Management and Supplier Management An ability to drive excellence and quality in all aspects of their areas of responsibility, identifying and embracing best practice Confident operating and managing in an environment of change Strong customer focus - demonstrating a thorough understanding of the customer need. Strong experience of understanding complex business processes and identify opportunities for improvement Health & Safety Responsibilities Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. If in doubt ask! We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.