About us Natural HR is an all-in-one cloud HR & Payroll software provider, partnering with medium-sized businesses to enable them to run their HR operations more efficiently and effectively. Having grown from a husband-and-wife duo, Natural HR were acquired by Moorepay in 2023 and became part of the wider Zellis Group. This acquisition combined Moorepay's strengths in payroll software, managed payroll services, and HR advice and consultancy, with Natural HR's strength in HR software. It's an exciting time to join Natural HR and develop your career. We offer a modern working environment, with many of our colleagues based from our offices in Central Birmingham's jewellery quarter. This role will work on a hybrid basis - Tuesdays, Wednesdays & Thursdays spent working in the office, with Mondays & Fridays working from home. We love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 33 days annual leave including bank holidays, with an additional day for each year of service up to a maximum of 36 days in total. Pension contribution of 3%. A range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. About the role As a Software Support Agent you'll assist our customers in getting the most out of our software and troubleshooting day-to-day queries, whilst gaining deep technical knowledge of key areas of our system. Reporting to the Software Support Manager, you'll work as part of a small team on our Customer Support Desk, answering incoming support tickets and enquiries by phone. This role is office-based in Birmingham City Centre, working 37.5 hours per week, with Tuesday-Thursday working in the office and Monday & Friday working from home. Key responsibilities include: 1st line support - responding to phone calls, emails, and support tickets in line with SLAs and providing regular customer updates to outstanding queries. Testing resolutions returned from Product and informing customers. Ensuring new customers recently completing implementation are monitored and their incoming queries adequately resolved. Ensuring all incoming queries are assigned within the agreed first response SLA time. Identifying tickets for escalation and informing the Senior Support Consultants and Software Support Manager. Identifying any team training requirements based on incoming queries and questions asked by fellow team members. Reviewing the "no search results" for the customer knowledge base and advising of any articles that would be of benefit or adding tags to any articles currently created to enhance search results. Developing and maintaining an in-depth understanding of our HR & payroll system and services and becoming a subject matter expert in key areas such as workflows, forms, and time off functionality. Running queries (SQL) and inspecting on-page code to diagnose potential problems. Taking ownership of queries that may need to be passed over to the Product team and keeping the customer updated through to resolution. Carrying out daily reviews of open customer queries that are assigned to you and being accountable for cases through to resolution. Providing customer support via online meetings / screen-sharing as and when required, to identify customer issues or demonstrate how to perform specific tasks within our system. Updating the CRM database and Customer Support Desk in a timely manner with notes following customer calls and internal discussions. Creating and updating knowledge base and support content based on your customer interactions and newly released features, to guide customers through using specific areas of our software. Ensuring the Software Support Manager is aware of any customer queries which may need to be escalated. Learning and maintaining system knowledge, keeping up-to-date with latest product releases. Ensuring you have diarised commitments to your learning and development, including attending / watching product training webinars and recordings. Skills & experience A background in customer service with experience and / or a strong interest in technology. Experience of supporting HR / Payroll / ERP systems is desirable. SQL and basic HTML knowledge desirable. Excellent customer service skills - you'll be committed to delivering the best possible customer experience and exceeding customer expectations. You will display high levels of integrity and always consider the security of our business and our customers' data. Technical ability - you'll be comfortable fielding technical questions and able to relay answers in a non-technical way to our customers. An organised and methodical approach to work with the ability to stay calm under pressure, as you'll balance an existing caseload with new support tickets coming in (20-30 tickets per day). Analytical in your thinking and approach to identifying problems, gathering information, replicating issues, and finding solutions. Proactive in getting to grips with and delivering all aspects of the role. Excellent written and verbal communication skills - you'll be fluent in English, have a good telephone manner, and communicate professionally via email. Personal development - you won't be phased by self-directed learning and will be able to identify areas where you would benefit from additional training and support. Excellent IT skills - you will be proficient in Microsoft Office, in particular Excel, and have used other HR / Payroll or cloud business tools.
Apr 27, 2024
Full time
About us Natural HR is an all-in-one cloud HR & Payroll software provider, partnering with medium-sized businesses to enable them to run their HR operations more efficiently and effectively. Having grown from a husband-and-wife duo, Natural HR were acquired by Moorepay in 2023 and became part of the wider Zellis Group. This acquisition combined Moorepay's strengths in payroll software, managed payroll services, and HR advice and consultancy, with Natural HR's strength in HR software. It's an exciting time to join Natural HR and develop your career. We offer a modern working environment, with many of our colleagues based from our offices in Central Birmingham's jewellery quarter. This role will work on a hybrid basis - Tuesdays, Wednesdays & Thursdays spent working in the office, with Mondays & Fridays working from home. We love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 33 days annual leave including bank holidays, with an additional day for each year of service up to a maximum of 36 days in total. Pension contribution of 3%. A range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. About the role As a Software Support Agent you'll assist our customers in getting the most out of our software and troubleshooting day-to-day queries, whilst gaining deep technical knowledge of key areas of our system. Reporting to the Software Support Manager, you'll work as part of a small team on our Customer Support Desk, answering incoming support tickets and enquiries by phone. This role is office-based in Birmingham City Centre, working 37.5 hours per week, with Tuesday-Thursday working in the office and Monday & Friday working from home. Key responsibilities include: 1st line support - responding to phone calls, emails, and support tickets in line with SLAs and providing regular customer updates to outstanding queries. Testing resolutions returned from Product and informing customers. Ensuring new customers recently completing implementation are monitored and their incoming queries adequately resolved. Ensuring all incoming queries are assigned within the agreed first response SLA time. Identifying tickets for escalation and informing the Senior Support Consultants and Software Support Manager. Identifying any team training requirements based on incoming queries and questions asked by fellow team members. Reviewing the "no search results" for the customer knowledge base and advising of any articles that would be of benefit or adding tags to any articles currently created to enhance search results. Developing and maintaining an in-depth understanding of our HR & payroll system and services and becoming a subject matter expert in key areas such as workflows, forms, and time off functionality. Running queries (SQL) and inspecting on-page code to diagnose potential problems. Taking ownership of queries that may need to be passed over to the Product team and keeping the customer updated through to resolution. Carrying out daily reviews of open customer queries that are assigned to you and being accountable for cases through to resolution. Providing customer support via online meetings / screen-sharing as and when required, to identify customer issues or demonstrate how to perform specific tasks within our system. Updating the CRM database and Customer Support Desk in a timely manner with notes following customer calls and internal discussions. Creating and updating knowledge base and support content based on your customer interactions and newly released features, to guide customers through using specific areas of our software. Ensuring the Software Support Manager is aware of any customer queries which may need to be escalated. Learning and maintaining system knowledge, keeping up-to-date with latest product releases. Ensuring you have diarised commitments to your learning and development, including attending / watching product training webinars and recordings. Skills & experience A background in customer service with experience and / or a strong interest in technology. Experience of supporting HR / Payroll / ERP systems is desirable. SQL and basic HTML knowledge desirable. Excellent customer service skills - you'll be committed to delivering the best possible customer experience and exceeding customer expectations. You will display high levels of integrity and always consider the security of our business and our customers' data. Technical ability - you'll be comfortable fielding technical questions and able to relay answers in a non-technical way to our customers. An organised and methodical approach to work with the ability to stay calm under pressure, as you'll balance an existing caseload with new support tickets coming in (20-30 tickets per day). Analytical in your thinking and approach to identifying problems, gathering information, replicating issues, and finding solutions. Proactive in getting to grips with and delivering all aspects of the role. Excellent written and verbal communication skills - you'll be fluent in English, have a good telephone manner, and communicate professionally via email. Personal development - you won't be phased by self-directed learning and will be able to identify areas where you would benefit from additional training and support. Excellent IT skills - you will be proficient in Microsoft Office, in particular Excel, and have used other HR / Payroll or cloud business tools.
Responsive Engineering
Newcastle Upon Tyne, Tyne And Wear
Job title: Epicor ERP Systems Administrator Location : Newcastle upon Tyne Salary: 32,000 - 38,000 per year - Depending on experience. Job Type: Full-time, permanent. About the Role: We are looking for an experienced and motivated Epicor ERP systems administrator to join our IT team and support our finance, planning, supply chain and manufacturing operations. You will be responsible for maintaining, troubleshooting, and enhancing our Epicor ERP system and related applications, ensuring optimal performance and security. You will also provide technical support and training to end-users and collaborate with other IT staff and business stakeholders on system development and improvement projects. As a relatively green field site, this is a great role for someone wishing to step up to the next level, or an experienced systems admin. wishing to own and create this new capability layer as part of our overall technology roadmap. Key Responsibilities: Provide first and second level technical support for Epicor ERP system and related applications and resolve issues in a timely and professional manner. Manage Epicor ERP system security and user access and ensure compliance with company policies. Plan, test, and deploy Epicor ERP releases, upgrades, patches, and enhancements, and ensure minimal disruption to business operations. Develop and maintain custom solutions within or integrated with Epicor ERP system, using tools such as BAQs, BPMs, dashboards, SSRS reports, Service Connect, REST API, etc. Monitor and optimise Epicor ERP system performance, availability, and backup, and troubleshoot any errors or issues. Maintain and update Epicor ERP system documentation, configuration, and inventory, and follow change management procedures. Collaborate with other IT staff and business stakeholders on system development and improvement projects, and provide input and feedback on system requirements, design, testing, and deployment. Research and recommend new approaches and technologies to improve Epicor ERP system functionality, efficiency, and security. Provide user training and education on Epicor ERP system use, capabilities, and best practices, and create user manuals and guides. Stay updated on the latest Epicor ERP system features, updates, and trends, and participate in Epicor user groups, forums, and events. Qualifications, Skills and Experience: Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience). Proven experience as an Epicor ERP systems administrator preferably in a manufacturing setting, and with version 10 or above. In-depth knowledge of Epicor ERP system architecture and functionality, including modules, workflows, customizations, integrations, and reporting. Strong SQL skills and experience with database administration, queries, and scripting. Experience preferable the below SSRS, PowerBI or other reporting tools. Epicor Service Connect (now Automation Studio) REST API, or other integration tools. Epicor Data Analytics (ADI), Power BI, or other business intelligence tools. Epicor MES, EDD, or other shop floor applications. Epicor CRM, DocStar (ECM), or other related applications. Windows Server, Active Directory, IIS, and network administration. ITIL, ISO, or other IT standards and best practices. We appreciate that few people will have experience with all of the above, this is a guide. Desirable: Familiarity with design and manufacturing would be useful but is not essential. We use Autodesk Products for design engineering and MS365 Disposition (Required critical behaviours): Strong problem-solving skills and attention to detail. Excellent communication and collaboration abilities. Able to explain complex software topics with simplicity Tenacious, passionate and proactive Has a continuous improvement mindset You will report into the Engineering (design) Manager to ensure your continuing professional development needs are appropriately met Attention to detail and able to build robust and well-engineered interfaces, databases and systems to the benchmark industry standards Ability to work independently or as part of a team and manage multiple tasks and priorities. Ability to communicate effectively with technical and non-technical audiences and provide user training and documentation. Ability to work under pressure and meet deadlines. Willingness to learn new technologies and skills and keep up with the latest trends and developments in the ERP field. Please click the APPLY button to submit your CV for this role. Candidates with the relevant experience or job titles of; Technical Support Engineer, IT Support Advisor, IT Customer Support, Technical Support Technician, IT Technician, IT Service Desk Technician, IT Services Support, IT Solutions Support, IT Helpdesk Support, Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, Senior Network Support, Server Support Technician, Helpdesk Support, Senior IT Service Desk Technician, Software Engineer, Senior Helpdesk Support Technician may also be considered for this role.
Apr 26, 2024
Full time
Job title: Epicor ERP Systems Administrator Location : Newcastle upon Tyne Salary: 32,000 - 38,000 per year - Depending on experience. Job Type: Full-time, permanent. About the Role: We are looking for an experienced and motivated Epicor ERP systems administrator to join our IT team and support our finance, planning, supply chain and manufacturing operations. You will be responsible for maintaining, troubleshooting, and enhancing our Epicor ERP system and related applications, ensuring optimal performance and security. You will also provide technical support and training to end-users and collaborate with other IT staff and business stakeholders on system development and improvement projects. As a relatively green field site, this is a great role for someone wishing to step up to the next level, or an experienced systems admin. wishing to own and create this new capability layer as part of our overall technology roadmap. Key Responsibilities: Provide first and second level technical support for Epicor ERP system and related applications and resolve issues in a timely and professional manner. Manage Epicor ERP system security and user access and ensure compliance with company policies. Plan, test, and deploy Epicor ERP releases, upgrades, patches, and enhancements, and ensure minimal disruption to business operations. Develop and maintain custom solutions within or integrated with Epicor ERP system, using tools such as BAQs, BPMs, dashboards, SSRS reports, Service Connect, REST API, etc. Monitor and optimise Epicor ERP system performance, availability, and backup, and troubleshoot any errors or issues. Maintain and update Epicor ERP system documentation, configuration, and inventory, and follow change management procedures. Collaborate with other IT staff and business stakeholders on system development and improvement projects, and provide input and feedback on system requirements, design, testing, and deployment. Research and recommend new approaches and technologies to improve Epicor ERP system functionality, efficiency, and security. Provide user training and education on Epicor ERP system use, capabilities, and best practices, and create user manuals and guides. Stay updated on the latest Epicor ERP system features, updates, and trends, and participate in Epicor user groups, forums, and events. Qualifications, Skills and Experience: Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience). Proven experience as an Epicor ERP systems administrator preferably in a manufacturing setting, and with version 10 or above. In-depth knowledge of Epicor ERP system architecture and functionality, including modules, workflows, customizations, integrations, and reporting. Strong SQL skills and experience with database administration, queries, and scripting. Experience preferable the below SSRS, PowerBI or other reporting tools. Epicor Service Connect (now Automation Studio) REST API, or other integration tools. Epicor Data Analytics (ADI), Power BI, or other business intelligence tools. Epicor MES, EDD, or other shop floor applications. Epicor CRM, DocStar (ECM), or other related applications. Windows Server, Active Directory, IIS, and network administration. ITIL, ISO, or other IT standards and best practices. We appreciate that few people will have experience with all of the above, this is a guide. Desirable: Familiarity with design and manufacturing would be useful but is not essential. We use Autodesk Products for design engineering and MS365 Disposition (Required critical behaviours): Strong problem-solving skills and attention to detail. Excellent communication and collaboration abilities. Able to explain complex software topics with simplicity Tenacious, passionate and proactive Has a continuous improvement mindset You will report into the Engineering (design) Manager to ensure your continuing professional development needs are appropriately met Attention to detail and able to build robust and well-engineered interfaces, databases and systems to the benchmark industry standards Ability to work independently or as part of a team and manage multiple tasks and priorities. Ability to communicate effectively with technical and non-technical audiences and provide user training and documentation. Ability to work under pressure and meet deadlines. Willingness to learn new technologies and skills and keep up with the latest trends and developments in the ERP field. Please click the APPLY button to submit your CV for this role. Candidates with the relevant experience or job titles of; Technical Support Engineer, IT Support Advisor, IT Customer Support, Technical Support Technician, IT Technician, IT Service Desk Technician, IT Services Support, IT Solutions Support, IT Helpdesk Support, Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, Senior Network Support, Server Support Technician, Helpdesk Support, Senior IT Service Desk Technician, Software Engineer, Senior Helpdesk Support Technician may also be considered for this role.
Senior Data Support Engineer Reference: APR (Apply online only) Location: Flexible in UK Salary: £29,200.00 - £31,347.00 Per Annum Contract: 14 months Hours: Full-Time, 37.5 hours per week. Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave The RSPB is working hard to Save Nature. A critical part of this is fundraising and engaging our supporters and the RSPB Supporter Data Delivery team plays a critical role in this. We are looking to recruit an experienced data processing specialist to join our team. This role will support the Data Delivery Manager by ensuring that the Supporter System and its associated systems (Corbit, Tardis, Run My Jobs etc) are fully operational on a day-to-day basis. Essential skills, knowledge and experience: Basic understanding of relevant legal requirements, in terms of data protection, HMRC, Gift Aid regulation, Direct Debit and PCI compliance ideally from a charity perspective. Technical knowledge and experience in relevant discipline/specialism - experience in working with Advanced Business Solutions Care NG CRM or equivalent CRM solution. Detailed knowledge of relevant systems, equipment, processes, and procedures including software packages such as RMJ, Corbit and SharePoint online. Experience of relational database development tools such as e.g. M soft SQL Server and job management and scheduling software packages. A basic level of understanding SQL database schema, connections and experience in SQL query writing. Initiative and judgment to resolve problems independently. Proficient user of MS software packages. Basic analytical and problem solving capability. Desirable skills, knowledge and experience: Ability to communicate clearly verbally and in writing to ensure effective reporting and customer service. Ability to plan or schedule own workdays and respond to changing pressures or requirements. Effective interpersonal and communication skills. Experience of working independently and resolving unforeseen issues and challenges. Experience of and ability to understand and interpret the requirements of staff and volunteers. The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term. This role can be conducted remotely and is flexible throughout the UK, however quarterly attendance at our HQ in Sandy, Bedfordshire will be necessary. Closing date: 23:59, Friday 24th May 2024 We are looking to conduct interviews for this position as soon as suitable candidates present themselves, so please do not delay in applying. Please note that we are actively recruiting for this vacancy, and reserve the right to close once sufficient applications have been received. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract. As part of this application you will be asked to provide a copy of your CV and complete a short form. If you wish to provide a cover letter with your application, please include this at the end of your CV document upload. Contact us to discuss any additional support you may need to complete your application. No agencies please.
Apr 26, 2024
Full time
Senior Data Support Engineer Reference: APR (Apply online only) Location: Flexible in UK Salary: £29,200.00 - £31,347.00 Per Annum Contract: 14 months Hours: Full-Time, 37.5 hours per week. Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave The RSPB is working hard to Save Nature. A critical part of this is fundraising and engaging our supporters and the RSPB Supporter Data Delivery team plays a critical role in this. We are looking to recruit an experienced data processing specialist to join our team. This role will support the Data Delivery Manager by ensuring that the Supporter System and its associated systems (Corbit, Tardis, Run My Jobs etc) are fully operational on a day-to-day basis. Essential skills, knowledge and experience: Basic understanding of relevant legal requirements, in terms of data protection, HMRC, Gift Aid regulation, Direct Debit and PCI compliance ideally from a charity perspective. Technical knowledge and experience in relevant discipline/specialism - experience in working with Advanced Business Solutions Care NG CRM or equivalent CRM solution. Detailed knowledge of relevant systems, equipment, processes, and procedures including software packages such as RMJ, Corbit and SharePoint online. Experience of relational database development tools such as e.g. M soft SQL Server and job management and scheduling software packages. A basic level of understanding SQL database schema, connections and experience in SQL query writing. Initiative and judgment to resolve problems independently. Proficient user of MS software packages. Basic analytical and problem solving capability. Desirable skills, knowledge and experience: Ability to communicate clearly verbally and in writing to ensure effective reporting and customer service. Ability to plan or schedule own workdays and respond to changing pressures or requirements. Effective interpersonal and communication skills. Experience of working independently and resolving unforeseen issues and challenges. Experience of and ability to understand and interpret the requirements of staff and volunteers. The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term. This role can be conducted remotely and is flexible throughout the UK, however quarterly attendance at our HQ in Sandy, Bedfordshire will be necessary. Closing date: 23:59, Friday 24th May 2024 We are looking to conduct interviews for this position as soon as suitable candidates present themselves, so please do not delay in applying. Please note that we are actively recruiting for this vacancy, and reserve the right to close once sufficient applications have been received. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract. As part of this application you will be asked to provide a copy of your CV and complete a short form. If you wish to provide a cover letter with your application, please include this at the end of your CV document upload. Contact us to discuss any additional support you may need to complete your application. No agencies please.
About us Natural HR is an all-in-one cloud HR & Payroll software provider, partnering with medium-sized businesses to enable them to run their HR operations more efficiently and effectively. Having grown from a husband-and-wife duo, Natural HR were acquired by Moorepay in 2023 and became part of the wider Zellis Group. This acquisition combined Moorepay s strengths in payroll software, managed payroll services, and HR advice and consultancy, with Natural HR s strength in HR software. It s an exciting time to join Natural HR and develop your career. We offer a modern working environment, with many of our colleagues based from our offices in Central Birmingham s jewellery quarter. This role will work on a hybrid basis - Tuesdays, Wednesdays & Thursdays spent working in the office, with Mondays & Fridays working from home. We love to reward and recognise our brilliant colleagues. As part of your benefits package, you ll receive a competitive base salary, 33 days annual leave (including bank holidays) with an additional day for each year of service up to a maximum of 36 days in total, pension contribution of 3%, and a range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. About the role As a Software Support Agent you'll assist our customers in getting the most out of our software and troubleshooting day-to-day queries, whilst gaining deep technical knowledge of key areas of our system. Reporting to the Software Support Manager, you'll work as part of a small team on our Customer Support Desk, answering incoming support tickets and enquiries by phone. Key responsibilities include: 1st line support responding to phone calls, emails, and support tickets in line with SLAs and providing regular customer updates to outstanding queries. Testing resolutions returned from Product and informing customers. Ensuring new customers recently completing implementation are monitored and their incoming queries adequately resolved. Ensuring all incoming queries are assigned within the agreed first response SLA time. Identifying tickets for escalation and informing the Senior Support Consultants and Software Support Manager. Identifying any team training requirements based on incoming queries and questions asked by fellow team members. Reviewing the "no search results" for the customer knowledge base and advising of any articles that would be of benefit or adding tags to any articles currently created to enhance search results. Developing and maintaining an in-depth understanding of our HR & payroll system and services and becoming a subject matter expert in key areas such as workflows, forms, and time off functionality. Running queries (SQL) and inspecting on-page code to diagnose potential problems. Taking ownership of queries that may need to be passed over to the Product team and keeping the customer updated through to resolution. Carrying out daily reviews of open customer queries that are assigned to you and being accountable for cases through to resolution. Providing customer support via online meetings / screen-sharing as and when required, to identify customer issues or demonstrate how to perform specific tasks within our system. Updating the CRM database and Customer Support Desk in a timely manner with notes following customer calls and internal discussions. Creating and updating knowledge base and support content based on your customer interactions and newly released features, to guide customers through using specific areas of our software. Ensuring the Software Support Manager is aware of any customer queries which may need to be escalated. Learning and maintaining system knowledge, keeping up-to-date with latest product releases. Ensuring you have diarised commitments to your learning and development, including attending / watching product training webinars and recordings. Skills & experience A background in customer service with experience and / or a strong interest in technology. Experience of supporting HR / Payroll / ERP systems is desirable. SQL and basic HTML knowledge desirable. Excellent customer service skills you'll be committed to delivering the best possible customer experience and exceeding customer expectations. You will display high levels of integrity and always consider the security of our business and our customers' data. Technical ability you'll be comfortable fielding technical questions and able to relay answers in a non-technical way to our customers. An organised and methodical approach to work with the ability to stay calm under pressure, as you ll balance an existing caseload with new support tickets coming in (20-30 tickets per day). Analytical in your thinking and approach to identifying problems, gathering information, replicating issues, and finding solutions. Proactive in getting to grips with and delivering all aspects of the role. Excellent written and verbal communication skills you'll be fluent in English, have a good telephone manner, and communicate professionally via email. Personal development - you won't be phased by self-directed learning and will be able to identify areas where you would benefit from additional training and support. Excellent IT skills you will be proficient in Microsoft Office, in particular Excel, and have used other HR / Payroll or cloud business tools.
Apr 26, 2024
Full time
About us Natural HR is an all-in-one cloud HR & Payroll software provider, partnering with medium-sized businesses to enable them to run their HR operations more efficiently and effectively. Having grown from a husband-and-wife duo, Natural HR were acquired by Moorepay in 2023 and became part of the wider Zellis Group. This acquisition combined Moorepay s strengths in payroll software, managed payroll services, and HR advice and consultancy, with Natural HR s strength in HR software. It s an exciting time to join Natural HR and develop your career. We offer a modern working environment, with many of our colleagues based from our offices in Central Birmingham s jewellery quarter. This role will work on a hybrid basis - Tuesdays, Wednesdays & Thursdays spent working in the office, with Mondays & Fridays working from home. We love to reward and recognise our brilliant colleagues. As part of your benefits package, you ll receive a competitive base salary, 33 days annual leave (including bank holidays) with an additional day for each year of service up to a maximum of 36 days in total, pension contribution of 3%, and a range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. About the role As a Software Support Agent you'll assist our customers in getting the most out of our software and troubleshooting day-to-day queries, whilst gaining deep technical knowledge of key areas of our system. Reporting to the Software Support Manager, you'll work as part of a small team on our Customer Support Desk, answering incoming support tickets and enquiries by phone. Key responsibilities include: 1st line support responding to phone calls, emails, and support tickets in line with SLAs and providing regular customer updates to outstanding queries. Testing resolutions returned from Product and informing customers. Ensuring new customers recently completing implementation are monitored and their incoming queries adequately resolved. Ensuring all incoming queries are assigned within the agreed first response SLA time. Identifying tickets for escalation and informing the Senior Support Consultants and Software Support Manager. Identifying any team training requirements based on incoming queries and questions asked by fellow team members. Reviewing the "no search results" for the customer knowledge base and advising of any articles that would be of benefit or adding tags to any articles currently created to enhance search results. Developing and maintaining an in-depth understanding of our HR & payroll system and services and becoming a subject matter expert in key areas such as workflows, forms, and time off functionality. Running queries (SQL) and inspecting on-page code to diagnose potential problems. Taking ownership of queries that may need to be passed over to the Product team and keeping the customer updated through to resolution. Carrying out daily reviews of open customer queries that are assigned to you and being accountable for cases through to resolution. Providing customer support via online meetings / screen-sharing as and when required, to identify customer issues or demonstrate how to perform specific tasks within our system. Updating the CRM database and Customer Support Desk in a timely manner with notes following customer calls and internal discussions. Creating and updating knowledge base and support content based on your customer interactions and newly released features, to guide customers through using specific areas of our software. Ensuring the Software Support Manager is aware of any customer queries which may need to be escalated. Learning and maintaining system knowledge, keeping up-to-date with latest product releases. Ensuring you have diarised commitments to your learning and development, including attending / watching product training webinars and recordings. Skills & experience A background in customer service with experience and / or a strong interest in technology. Experience of supporting HR / Payroll / ERP systems is desirable. SQL and basic HTML knowledge desirable. Excellent customer service skills you'll be committed to delivering the best possible customer experience and exceeding customer expectations. You will display high levels of integrity and always consider the security of our business and our customers' data. Technical ability you'll be comfortable fielding technical questions and able to relay answers in a non-technical way to our customers. An organised and methodical approach to work with the ability to stay calm under pressure, as you ll balance an existing caseload with new support tickets coming in (20-30 tickets per day). Analytical in your thinking and approach to identifying problems, gathering information, replicating issues, and finding solutions. Proactive in getting to grips with and delivering all aspects of the role. Excellent written and verbal communication skills you'll be fluent in English, have a good telephone manner, and communicate professionally via email. Personal development - you won't be phased by self-directed learning and will be able to identify areas where you would benefit from additional training and support. Excellent IT skills you will be proficient in Microsoft Office, in particular Excel, and have used other HR / Payroll or cloud business tools.
We are representing a dynamic company with a growing portfolio of sites in the search for a proactive IT Operations Support Engineer to join their team. With a focus on efficiency and innovation, this company offers an exciting opportunity for individuals passionate about operational excellence. Position: IT Operations Support Engineer Location: Liverpool Salary: £27K About the Company: We are representing a dynamic company with a growing portfolio of sites in the search for a proactive IT Operations Support Engineer to join their team. With a focus on efficiency and innovation, this company offers an exciting opportunity for individuals passionate about operational excellence. Role Responsibilities: Work closely with Regional Managers to maximise the use of CRM systems and operational processes. Ensure that standard operational procedures are upheld and consistently applied across all sites. Take charge of IT infrastructure management and work alongside finance teams to control costs efficiently. Guarantee the availability and reliability of technology for site operations, including providing support outside of standard operating hours. Nurture relationships with third-party IT service providers. Aid the marketing team in setting up campaigns across CRM and marketing tools. Supervise the configuration of on-site technology during site launches. Person Profile: Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills. Attention to detail. Ability to work independently and as part of a team. Proficient in documenting processes, applications, and setups. Skilled in identifying opportunities to optimize systems. Working knowledge of IT applications and infrastructure. Experience in project management of IT projects involving third parties. Ownership mindset in issue resolution and stakeholder management. Commitment to continuous self-learning. Desirable Experience, Knowledge, and Skills: Database Management Facility Management Software Project Management Software Web Analytics Customer Relationship Management Software Operating System Administration Mobile Device Management Cloud Computing Services Network Security Management Financial Management Software Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Apr 25, 2024
Full time
We are representing a dynamic company with a growing portfolio of sites in the search for a proactive IT Operations Support Engineer to join their team. With a focus on efficiency and innovation, this company offers an exciting opportunity for individuals passionate about operational excellence. Position: IT Operations Support Engineer Location: Liverpool Salary: £27K About the Company: We are representing a dynamic company with a growing portfolio of sites in the search for a proactive IT Operations Support Engineer to join their team. With a focus on efficiency and innovation, this company offers an exciting opportunity for individuals passionate about operational excellence. Role Responsibilities: Work closely with Regional Managers to maximise the use of CRM systems and operational processes. Ensure that standard operational procedures are upheld and consistently applied across all sites. Take charge of IT infrastructure management and work alongside finance teams to control costs efficiently. Guarantee the availability and reliability of technology for site operations, including providing support outside of standard operating hours. Nurture relationships with third-party IT service providers. Aid the marketing team in setting up campaigns across CRM and marketing tools. Supervise the configuration of on-site technology during site launches. Person Profile: Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills. Attention to detail. Ability to work independently and as part of a team. Proficient in documenting processes, applications, and setups. Skilled in identifying opportunities to optimize systems. Working knowledge of IT applications and infrastructure. Experience in project management of IT projects involving third parties. Ownership mindset in issue resolution and stakeholder management. Commitment to continuous self-learning. Desirable Experience, Knowledge, and Skills: Database Management Facility Management Software Project Management Software Web Analytics Customer Relationship Management Software Operating System Administration Mobile Device Management Cloud Computing Services Network Security Management Financial Management Software Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
At Bookmark Reading Charity, we exist to change children's life stories through the joy of reading. As the Head of School Delivery, you will sit on the Senior Leadership Team and be accountable for the delivery of our ambitious school strategy. You will also support the development of new service lines while ensuring our programmes deliver impact and provide much needed support to our partner schools and the children we support. You will also be accountable for strategic relationships with local authorities and Multi Academy Trusts, as well as other partners, so we can support as many children as possible. We're looking for a proactive self-starter who is keen to make a real impact in a growing organisation. You will already have a proven track record in a sales, account management or programme development role or similar position, as well as a proven track record of meeting, and leading a team to deliver on ambitious targets. You will have robust experience of building successful commercial relationships and strategic partnerships to drive growth. Help us change the story for more children. Outcomes of the role : Bookmark meets its school delivery targets to provide the maximum number of reading sessions possible through our partner schools. Support the development, initiation, launch and ongoing deployment of our school based and community programmes. Management of key partnerships with a cross functional view on outcomes for the wider benefit of the charity, in particular those with Multi-Academy Trusts, local authorities and publishing/literacy partners. Assist Bookmark to become the lead literacy. partner organisation for schools in need. Responsibilities School engagement and account management Working with our School Relationship Managers (SRM), you will: Be accountable for KPIs relating to, school activeness, cancellation rates, no show rates, number of schools supported per SRM and school satisfaction. Own the school partner customer journey, from lead capture to conversion, and repeat customers; using analytics to improve this journey. Work with SRMs to improve / streamline school experience and NPS score. Be responsible for overseeing efforts to drive down schools' contribution to no show and cancellation numbers -this is a key lever will help to increase the number of reading sessions delivered Help with reviewing the impact of our reading programme and other service lines, working with the Impact team in order to identify continuous improvement opportunities and ROI. School business development Working with our School Business Development team, you will: Build our brand in the school community, working across local authorities, academy chains, English hubs and networks to build relationships and find the right schools. Be an ambassador for Bookmark at regional and national events to attract new partner schools, partners and supporters. Accountable for the development and maintenance of a comprehensive working database of schools on our CRM platform, recording key attainment data and agreed performance metrics. Use the database to drive intelligence for each regions, which will then inform our tactical approach. Responsible for setting and meeting targets for the school pipeline, working with our technology team to onboard schools. Work in collaboration with the marketing team to ensure that (school) campaigns are delivered on time to brand standard and meet the charity's ROI objective. School based and community programmes Working with our programme development team you will: Execute the development of new programmes of work, to support literacy in our network of schools. Manage the project implementation of our programmes of work, working alongside our Head of Volunteers to further access to our volunteer programmes were appropriate. Oversee the smooth delivery of our school based and community literacy programmes. This includes our flagship Literacy Partner Programme, Reading Programme, School Network Programme as well as our Your Story Corner expansion and Story Corner Magazine distribution. Work to build upon and develop our Story Starter Programme (Early Years provision) and parental engagement strategies. Stay at the forefront of literacy developments to build innovate programmes of work to support literacy in primary schools in the UK. Safeguarding Our Head of School Delivery will be a Deputy Designated Safeguarding lead, working with the Safeguarding team to ensure our programmes are safe for our stakeholders. Essential Experience: Proven track record of outstanding performance in a sales, account management or programme development role. Strong understanding of project and programme innovation, development and innovation. Demonstrated ability to take data led decisions, work in a KPI driven environment and delivery results. Strong verbal and written communication skills, with the ability to articulate our work, present to stakeholders, and represent the brand effectively. CAPABILITIES / MINDSET: An outcome-oriented mindset with a focus on setting clear, measurable objectives and driving the team toward achieving results. Focusing on ROI and delivering value to the organisation. A strategic thinker with the ability to develop and implement bespoke strategies aligned with overall business objectives to support specific literacy challenges. Curious and open minded, able to question the status quo and open to suggestions and ideas to solve the next challenge. Being open to calculated risks and willing to explore new, innovative approaches. The ideal candidate should demonstrate adaptability and a willingness to embrace new technologies and methodologies to stay ahead of the curve. Strong analytical and numerical skills are essential for this target led role. Deadline : 6th May 2024 (Rolling Interviews)
Apr 25, 2024
Full time
At Bookmark Reading Charity, we exist to change children's life stories through the joy of reading. As the Head of School Delivery, you will sit on the Senior Leadership Team and be accountable for the delivery of our ambitious school strategy. You will also support the development of new service lines while ensuring our programmes deliver impact and provide much needed support to our partner schools and the children we support. You will also be accountable for strategic relationships with local authorities and Multi Academy Trusts, as well as other partners, so we can support as many children as possible. We're looking for a proactive self-starter who is keen to make a real impact in a growing organisation. You will already have a proven track record in a sales, account management or programme development role or similar position, as well as a proven track record of meeting, and leading a team to deliver on ambitious targets. You will have robust experience of building successful commercial relationships and strategic partnerships to drive growth. Help us change the story for more children. Outcomes of the role : Bookmark meets its school delivery targets to provide the maximum number of reading sessions possible through our partner schools. Support the development, initiation, launch and ongoing deployment of our school based and community programmes. Management of key partnerships with a cross functional view on outcomes for the wider benefit of the charity, in particular those with Multi-Academy Trusts, local authorities and publishing/literacy partners. Assist Bookmark to become the lead literacy. partner organisation for schools in need. Responsibilities School engagement and account management Working with our School Relationship Managers (SRM), you will: Be accountable for KPIs relating to, school activeness, cancellation rates, no show rates, number of schools supported per SRM and school satisfaction. Own the school partner customer journey, from lead capture to conversion, and repeat customers; using analytics to improve this journey. Work with SRMs to improve / streamline school experience and NPS score. Be responsible for overseeing efforts to drive down schools' contribution to no show and cancellation numbers -this is a key lever will help to increase the number of reading sessions delivered Help with reviewing the impact of our reading programme and other service lines, working with the Impact team in order to identify continuous improvement opportunities and ROI. School business development Working with our School Business Development team, you will: Build our brand in the school community, working across local authorities, academy chains, English hubs and networks to build relationships and find the right schools. Be an ambassador for Bookmark at regional and national events to attract new partner schools, partners and supporters. Accountable for the development and maintenance of a comprehensive working database of schools on our CRM platform, recording key attainment data and agreed performance metrics. Use the database to drive intelligence for each regions, which will then inform our tactical approach. Responsible for setting and meeting targets for the school pipeline, working with our technology team to onboard schools. Work in collaboration with the marketing team to ensure that (school) campaigns are delivered on time to brand standard and meet the charity's ROI objective. School based and community programmes Working with our programme development team you will: Execute the development of new programmes of work, to support literacy in our network of schools. Manage the project implementation of our programmes of work, working alongside our Head of Volunteers to further access to our volunteer programmes were appropriate. Oversee the smooth delivery of our school based and community literacy programmes. This includes our flagship Literacy Partner Programme, Reading Programme, School Network Programme as well as our Your Story Corner expansion and Story Corner Magazine distribution. Work to build upon and develop our Story Starter Programme (Early Years provision) and parental engagement strategies. Stay at the forefront of literacy developments to build innovate programmes of work to support literacy in primary schools in the UK. Safeguarding Our Head of School Delivery will be a Deputy Designated Safeguarding lead, working with the Safeguarding team to ensure our programmes are safe for our stakeholders. Essential Experience: Proven track record of outstanding performance in a sales, account management or programme development role. Strong understanding of project and programme innovation, development and innovation. Demonstrated ability to take data led decisions, work in a KPI driven environment and delivery results. Strong verbal and written communication skills, with the ability to articulate our work, present to stakeholders, and represent the brand effectively. CAPABILITIES / MINDSET: An outcome-oriented mindset with a focus on setting clear, measurable objectives and driving the team toward achieving results. Focusing on ROI and delivering value to the organisation. A strategic thinker with the ability to develop and implement bespoke strategies aligned with overall business objectives to support specific literacy challenges. Curious and open minded, able to question the status quo and open to suggestions and ideas to solve the next challenge. Being open to calculated risks and willing to explore new, innovative approaches. The ideal candidate should demonstrate adaptability and a willingness to embrace new technologies and methodologies to stay ahead of the curve. Strong analytical and numerical skills are essential for this target led role. Deadline : 6th May 2024 (Rolling Interviews)
CRM Database Coordinator Permanent Lancashire £25,000-£28,000 + Hybrid + Great benefits An exciting opportunity for a CRM Database Coordinator to join an award winning omni-channel retailer in their CRM Marketing team at an exciting time as they are implementing a new Order Management and CRM platform to give a world class customer journey. KEY RESPONSIBILITIES As the CRM database coordinator there will be Day to day coordination of BAU system enhancements and build projects First point of contact for Hyper, Vecton, Exponea. Manage the Platform and Data roadmap, ensuring each project has a clear timeline, and is delivered to plan, escalating any challenges to CRM Manager Develop yourself as a subject matter expert for their customer data platform, supporting larger scale implementation projects run by the technical team. As a Subject Matter Expert in the customer data platform you will work with the Communications and Campaigns arm of CRM, contributing ideas for how to optimise the platform and data on system. You will support implementation of new channels and integrations e.g SMS You'll turn data questions and hypotheses into briefs for their data consultants You'll coordinate data analysis and insight briefs into their data consultants and verify the completeness and accuracy of reporting and insight that is supplied ESSENTIAL SKILLS & EXPERIENCE Prior Project experience in CRM or database platforms. Experience of working in a fast-paced multi project environment Previous experience of working with Microsoft Business Central or Exponea Great attention to detail Excellent communicator and collaborator who can nurture great working relationships Microsoft Office proficient (Excel, Powerpoint, Teams and Word) Please apply, if you have the above experience and want to join an award winning business who have been voted one of the best firms to work for in the UK. OG- Success Talent Diversity & Inclusion statement: We recruit by merit on the basis of fair and open competition. Success Talent embraces diversity and promotes equal opportunities. As such, we welcome application from candidates who may have disabilities. We regret that due to the volume of applications, only successful applicants will be contacted.
Apr 24, 2024
Full time
CRM Database Coordinator Permanent Lancashire £25,000-£28,000 + Hybrid + Great benefits An exciting opportunity for a CRM Database Coordinator to join an award winning omni-channel retailer in their CRM Marketing team at an exciting time as they are implementing a new Order Management and CRM platform to give a world class customer journey. KEY RESPONSIBILITIES As the CRM database coordinator there will be Day to day coordination of BAU system enhancements and build projects First point of contact for Hyper, Vecton, Exponea. Manage the Platform and Data roadmap, ensuring each project has a clear timeline, and is delivered to plan, escalating any challenges to CRM Manager Develop yourself as a subject matter expert for their customer data platform, supporting larger scale implementation projects run by the technical team. As a Subject Matter Expert in the customer data platform you will work with the Communications and Campaigns arm of CRM, contributing ideas for how to optimise the platform and data on system. You will support implementation of new channels and integrations e.g SMS You'll turn data questions and hypotheses into briefs for their data consultants You'll coordinate data analysis and insight briefs into their data consultants and verify the completeness and accuracy of reporting and insight that is supplied ESSENTIAL SKILLS & EXPERIENCE Prior Project experience in CRM or database platforms. Experience of working in a fast-paced multi project environment Previous experience of working with Microsoft Business Central or Exponea Great attention to detail Excellent communicator and collaborator who can nurture great working relationships Microsoft Office proficient (Excel, Powerpoint, Teams and Word) Please apply, if you have the above experience and want to join an award winning business who have been voted one of the best firms to work for in the UK. OG- Success Talent Diversity & Inclusion statement: We recruit by merit on the basis of fair and open competition. Success Talent embraces diversity and promotes equal opportunities. As such, we welcome application from candidates who may have disabilities. We regret that due to the volume of applications, only successful applicants will be contacted.
Are you an experienced Senior B usiness Systems Engineer , who is looking to work in a fast paced, global, market leading company? Here at Innovative Technology, we have an excellent opportunity for a Senior Business Systems Engineer to join our talented team working at our global head office in Oldham, Greater Manchester. The Role Overview: As the Senior Business Systems Engineer, you will be the cornerstone for the optimal performance and integration of our SYSPRO ERP system and K3 DataSwitch module. This pivotal role demands hands-on involvement and leadership, working closely with our dedicated DevOps team to navigate and innovate our ERP landscape. Your Responsibilities: ERP System Leadership: Serve as the primary manager for the SYSPRO ERP system and K3 DataSwitch module, ensuring system excellence and reliability. Comprehensive Technical Management: Take charge of a broad array of commercial off-the-shelf systems including but not limited to JIRA, SQL Databases, APIs, Crystal Reports, Dynamics CRM 2016, Qlikview, and Bartender. Advanced Problem-Solving: Proactively address and resolve technical challenges, leveraging innovative approaches for system improvement. Strategic Project Leadership: Spearhead system enhancement projects, fostering collaboration with stakeholders to meet and exceed business objectives. Desired Skills & Experience: Degree qualification in Computer Science or equivalent professional certification. ITIL - Foundation At least 3 years of experience in a similar role, with a strong focus on ERP system management. Communication skills so they can discuss instructions with all parties included in the project and to answer all questions a customer may have on how the software works. Interpersonal skills to be able to work with all others that may be included on the project to ensure it works properly Problem-solving skills are important to ensure any issues that arise during the design and testing processes are fixed Skilled in SQL, integration technologies, and web technologies. Your Package & Perks: A competitive salary Flexible working hours Paid breaks, with free hot premium drinks 32 days holiday, (including public Holidays) plus the opportunity to earn up to an extra 13 days holiday each year Enhanced pension Contribution Enhanced parental leave A choice of healthcare schemes Dental Scheme Life Insurance Electric Car Scheme Onsite electric car charging points and staff car workshop Free secure parking Free onsite modern gym Educational Sponsorship Cycle to Work Scheme Informal dress code We're Innovative Trading for over 30 years here at Innovative Technology, where we now have offices on five continents and employ around 400 people, with over 150 based from our state-of-the-art R&D hub. From self-service checkouts to arcade machines, we provide our retail, banking, kiosk, vending, gaming and amusement customers with products and services that help them securely accept automated payments, with our industry-leading technology keeping us at the forefront of our sector. We also provide facial analysis technology for age estimation and control access for some of the world's leading companies. By being true to our values of Innovation, Collaboration, Respect and Drive we've seen significant growth and won numerous domestic and international awards, whilst offering outstanding career opportunities and great benefits. You'll find us on the edge of the Pennines and less than half an hour from central Manchester, with modern offices, free parking and excellent transport links. We are a disability-confident employer, as such we will shortlist all candidates meeting our minimum criteria (as specified in the job description) who state they have a disability within their application. What's next? If you're an experienced Senior Business Systems Engineer and want to join our award-winning team working on the latest cutting-edge technology, we want to hear from you. A better way Through our people, drive and commitment we push boundaries to deliver innovative products and services.
Apr 24, 2024
Full time
Are you an experienced Senior B usiness Systems Engineer , who is looking to work in a fast paced, global, market leading company? Here at Innovative Technology, we have an excellent opportunity for a Senior Business Systems Engineer to join our talented team working at our global head office in Oldham, Greater Manchester. The Role Overview: As the Senior Business Systems Engineer, you will be the cornerstone for the optimal performance and integration of our SYSPRO ERP system and K3 DataSwitch module. This pivotal role demands hands-on involvement and leadership, working closely with our dedicated DevOps team to navigate and innovate our ERP landscape. Your Responsibilities: ERP System Leadership: Serve as the primary manager for the SYSPRO ERP system and K3 DataSwitch module, ensuring system excellence and reliability. Comprehensive Technical Management: Take charge of a broad array of commercial off-the-shelf systems including but not limited to JIRA, SQL Databases, APIs, Crystal Reports, Dynamics CRM 2016, Qlikview, and Bartender. Advanced Problem-Solving: Proactively address and resolve technical challenges, leveraging innovative approaches for system improvement. Strategic Project Leadership: Spearhead system enhancement projects, fostering collaboration with stakeholders to meet and exceed business objectives. Desired Skills & Experience: Degree qualification in Computer Science or equivalent professional certification. ITIL - Foundation At least 3 years of experience in a similar role, with a strong focus on ERP system management. Communication skills so they can discuss instructions with all parties included in the project and to answer all questions a customer may have on how the software works. Interpersonal skills to be able to work with all others that may be included on the project to ensure it works properly Problem-solving skills are important to ensure any issues that arise during the design and testing processes are fixed Skilled in SQL, integration technologies, and web technologies. Your Package & Perks: A competitive salary Flexible working hours Paid breaks, with free hot premium drinks 32 days holiday, (including public Holidays) plus the opportunity to earn up to an extra 13 days holiday each year Enhanced pension Contribution Enhanced parental leave A choice of healthcare schemes Dental Scheme Life Insurance Electric Car Scheme Onsite electric car charging points and staff car workshop Free secure parking Free onsite modern gym Educational Sponsorship Cycle to Work Scheme Informal dress code We're Innovative Trading for over 30 years here at Innovative Technology, where we now have offices on five continents and employ around 400 people, with over 150 based from our state-of-the-art R&D hub. From self-service checkouts to arcade machines, we provide our retail, banking, kiosk, vending, gaming and amusement customers with products and services that help them securely accept automated payments, with our industry-leading technology keeping us at the forefront of our sector. We also provide facial analysis technology for age estimation and control access for some of the world's leading companies. By being true to our values of Innovation, Collaboration, Respect and Drive we've seen significant growth and won numerous domestic and international awards, whilst offering outstanding career opportunities and great benefits. You'll find us on the edge of the Pennines and less than half an hour from central Manchester, with modern offices, free parking and excellent transport links. We are a disability-confident employer, as such we will shortlist all candidates meeting our minimum criteria (as specified in the job description) who state they have a disability within their application. What's next? If you're an experienced Senior Business Systems Engineer and want to join our award-winning team working on the latest cutting-edge technology, we want to hear from you. A better way Through our people, drive and commitment we push boundaries to deliver innovative products and services.
My client is looking for a Data Migration Consultant to come on board for an initial 3 months contract to help on a SQL migration project. Essential Data Migration Experience - Full System Migration Lifecycle experience - Non Negotiable - lots of SQL Migration and Modelling Experience in SQL Development - Heavy SQL background is needed with lots of experience in this space and proved experience Desirable Previous CRM/Billing migration experience SQL JSON processing - Non Negotiable (please make sure this is mentioned in your CV and if not a supporting statement on where you have used this) Responsibilities include: Requirements Gathering: Collaborate with stakeholders to understand the scope of the SQL migration project, including data sources, target databases, performance requirements, and any special considerations. Database Analysis: Analyze the existing SQL databases to identify data structures, dependencies, stored procedures, functions, triggers, and other database objects that need to be migrated. SQL Scripting: Write SQL scripts to extract data from the source databases, transform it as necessary, and load it into the target databases. This may involve data cleansing, normalization, denormalization, and other data manipulation tasks. Data Validation: Develop and execute test cases to validate the accuracy, completeness, and consistency of the migrated data. Compare data between source and target databases to identify discrepancies and reconcile any differences. Documentation: Maintain documentation detailing the migration process, including data mappings, transformation rules, migration scripts, configuration settings, and testing procedures. Collaboration: Collaborate with other team members, including database administrators, developers, testers, and project managers, to ensure the successful completion of the SQL migration project within the defined timeline Communication: Communicate regularly with stakeholders to provide updates on the progress of the migration project, address any issues or concerns, and solicit feedback for continuous improvement. This role will be outside of IR35 paying from 300- 400 per day. With the ideal candidate willing to come onsite 1 -2 time a month to their Bath office but this is NOT an essential fully remote is being considered If you are interested please send me your updated CV to becca. coombes Opusrs. com
Apr 24, 2024
Contractor
My client is looking for a Data Migration Consultant to come on board for an initial 3 months contract to help on a SQL migration project. Essential Data Migration Experience - Full System Migration Lifecycle experience - Non Negotiable - lots of SQL Migration and Modelling Experience in SQL Development - Heavy SQL background is needed with lots of experience in this space and proved experience Desirable Previous CRM/Billing migration experience SQL JSON processing - Non Negotiable (please make sure this is mentioned in your CV and if not a supporting statement on where you have used this) Responsibilities include: Requirements Gathering: Collaborate with stakeholders to understand the scope of the SQL migration project, including data sources, target databases, performance requirements, and any special considerations. Database Analysis: Analyze the existing SQL databases to identify data structures, dependencies, stored procedures, functions, triggers, and other database objects that need to be migrated. SQL Scripting: Write SQL scripts to extract data from the source databases, transform it as necessary, and load it into the target databases. This may involve data cleansing, normalization, denormalization, and other data manipulation tasks. Data Validation: Develop and execute test cases to validate the accuracy, completeness, and consistency of the migrated data. Compare data between source and target databases to identify discrepancies and reconcile any differences. Documentation: Maintain documentation detailing the migration process, including data mappings, transformation rules, migration scripts, configuration settings, and testing procedures. Collaboration: Collaborate with other team members, including database administrators, developers, testers, and project managers, to ensure the successful completion of the SQL migration project within the defined timeline Communication: Communicate regularly with stakeholders to provide updates on the progress of the migration project, address any issues or concerns, and solicit feedback for continuous improvement. This role will be outside of IR35 paying from 300- 400 per day. With the ideal candidate willing to come onsite 1 -2 time a month to their Bath office but this is NOT an essential fully remote is being considered If you are interested please send me your updated CV to becca. coombes Opusrs. com
Our client are seeking a dedicated and motivated technical support specialist to join their expanding team based in Fareham. The technical support specialist will play a central role in supporting all departments with various technical aspects of their organisation . This is an exciting opportunity for a candidate looking to develop and learn new skills. Knowledge of Databases and the ability to read or understand code (HTML or XML) would be highly desirable. This role is on-site in Fareham with Fridays working from home. Key responsibilities: Technical Issues First point of contact for technical issues for internal and external. Initial testing, reproducing and validating. Communicate with the CTO about issues and create tickets in Jira for the development team to work on. Liaising with the support team on Jira tickets, work progress, prioritisation of tickets. QA Testing of resolved issues and managing their release to production. Responding to incoming queries from clients or members of the public by email or phone. Account Setup and Management - Setting up new accounts and updating existing accounts with new information. Weekly update of Hero Ads and Homepage listings Manage spam and suspicious emails Skills / Experience Strong technical ability with a thorough understanding of databases, website coding (ability to read/understand code, this person does not have to be able to write code) as well as bug analysis and documentation. Strong communication skills, with the ability to communicate with clients of all level and also internally with cross-functional teams and senior-level stakeholders Strong analytical skills and ability to think outside the box. Strong problem solving skills and a desire to learn and support the development and improvement of the site and its tools. Proficient in using CRM systems and other technical tools to manage technical issues, track resolution activities, and generate reports. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Apr 24, 2024
Full time
Our client are seeking a dedicated and motivated technical support specialist to join their expanding team based in Fareham. The technical support specialist will play a central role in supporting all departments with various technical aspects of their organisation . This is an exciting opportunity for a candidate looking to develop and learn new skills. Knowledge of Databases and the ability to read or understand code (HTML or XML) would be highly desirable. This role is on-site in Fareham with Fridays working from home. Key responsibilities: Technical Issues First point of contact for technical issues for internal and external. Initial testing, reproducing and validating. Communicate with the CTO about issues and create tickets in Jira for the development team to work on. Liaising with the support team on Jira tickets, work progress, prioritisation of tickets. QA Testing of resolved issues and managing their release to production. Responding to incoming queries from clients or members of the public by email or phone. Account Setup and Management - Setting up new accounts and updating existing accounts with new information. Weekly update of Hero Ads and Homepage listings Manage spam and suspicious emails Skills / Experience Strong technical ability with a thorough understanding of databases, website coding (ability to read/understand code, this person does not have to be able to write code) as well as bug analysis and documentation. Strong communication skills, with the ability to communicate with clients of all level and also internally with cross-functional teams and senior-level stakeholders Strong analytical skills and ability to think outside the box. Strong problem solving skills and a desire to learn and support the development and improvement of the site and its tools. Proficient in using CRM systems and other technical tools to manage technical issues, track resolution activities, and generate reports. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Our highly reputable Education client in East Grinstead is seeking an IT Manager to join their team, on a permanent basis. After the first 3 months, the successful IT Manager can work from home for 2 days a week. About the IT Manager role: We are looking for an IT Manager who will be responsible for a varied set of activities and responsibilities in IT Operations, Project Management & Support. The ideal candidate: The person we are looking for will have preferably some familiarity with working in an educational institution. You should be able to work independently and manage a small team of support staff. You can communicate well with others and adapt quickly to change. You have a natural interest in solving complex technical problems and you have experience managing websites and online platforms. The ideal candidate would have a good understanding of different web technologies and the ability to pick up new ones. You must have a high degree of accuracy with excellent attention to detail and time management skills. You should have the flexibility to work outside normal office hours to provide student support, as we provide lectures on evenings and weekends. Some of the duties include: Support to students and staff, providing technical support via phone, email, and dedicated support system. Working within SLAs, prioritisation of tasks Website Administration, managing WordPress sites, Plesk, and AWS Database administration, MySQL, FileMaker Moodle Administration Project Management 3rd party supplier management Identifying places for improvement of the online platforms Assist with testing and developing new online systems and academic software to improve and streamline daily operations. Skills required: Good understanding of IT systems and services. Including IT infrastructure management for internal and hosted systems. AWS experience would be beneficial Project management with a good understanding of agile methodologies, scoping to delivery Excellent communication skills when working with a variety of clients and stakeholders Good understanding of CRM, workflow and business process software - ERP like - systems Knowledge of Learning Management Systems, ideally Moodle or a similar platform Good understanding of Office 365, Teams, SharePoint and Power Automate Have a technical understanding of Content Management Systems Good understanding of customer databases and software systems Understanding/knowledge of HTML, SQL, PHP or similar web languages Benefits: Casual dress Cycle to work scheme Employee discount On-site parking Referral programme
Apr 24, 2024
Full time
Our highly reputable Education client in East Grinstead is seeking an IT Manager to join their team, on a permanent basis. After the first 3 months, the successful IT Manager can work from home for 2 days a week. About the IT Manager role: We are looking for an IT Manager who will be responsible for a varied set of activities and responsibilities in IT Operations, Project Management & Support. The ideal candidate: The person we are looking for will have preferably some familiarity with working in an educational institution. You should be able to work independently and manage a small team of support staff. You can communicate well with others and adapt quickly to change. You have a natural interest in solving complex technical problems and you have experience managing websites and online platforms. The ideal candidate would have a good understanding of different web technologies and the ability to pick up new ones. You must have a high degree of accuracy with excellent attention to detail and time management skills. You should have the flexibility to work outside normal office hours to provide student support, as we provide lectures on evenings and weekends. Some of the duties include: Support to students and staff, providing technical support via phone, email, and dedicated support system. Working within SLAs, prioritisation of tasks Website Administration, managing WordPress sites, Plesk, and AWS Database administration, MySQL, FileMaker Moodle Administration Project Management 3rd party supplier management Identifying places for improvement of the online platforms Assist with testing and developing new online systems and academic software to improve and streamline daily operations. Skills required: Good understanding of IT systems and services. Including IT infrastructure management for internal and hosted systems. AWS experience would be beneficial Project management with a good understanding of agile methodologies, scoping to delivery Excellent communication skills when working with a variety of clients and stakeholders Good understanding of CRM, workflow and business process software - ERP like - systems Knowledge of Learning Management Systems, ideally Moodle or a similar platform Good understanding of Office 365, Teams, SharePoint and Power Automate Have a technical understanding of Content Management Systems Good understanding of customer databases and software systems Understanding/knowledge of HTML, SQL, PHP or similar web languages Benefits: Casual dress Cycle to work scheme Employee discount On-site parking Referral programme
Job Title: Software and Systems Developer Location: Remote working Salary: Circa £45,000 per annum Job Type: Permanent, Full time, 37 hours a week At EDT we pride ourselves on creating an environment that supports a healthy work life balance for all our staff. We provide policies that encourage flexible working around individual needs. We offer a range of benefits including a generous holiday allowance, pension scheme and additional voluntary money saving benefits* that can be seen below. Benefits include: 30 days holiday plus bank holidays (pro rota) 6% matched pension scheme Discounted gym memberships* Health care cash plan* Retail discounts* Cycle to work scheme Wellbeing App DevOps | Azure Platform | C# Build developer | CI/CD | .NET Core | C# Expert | Automated Testing Experience | We are recruiting for an experienced Software & Systems Developer , with the option of remote working or you can work from one our UK offices in the South or North of England. Education Development Trust has first-rate credentials in providing services that bridge the gap between education, training, and employment. We have been a leading careers service provider in the UK for over 20 years and have a successful track record of managing programmes delivering careers, employment, and skills support. Key duties: You will have a proven track record of building enterprise solutions upholding business processes. The main technologies we are looking for experience in is Azure DevOps, C# and .NET Core. This role covers the full end-to-end process, including the following areas: Architecture - End-to-End design and build QA processes and metrics CSS and Web Portal Interfaces Applications, including progressive WebApps for multi-platform access Build, Scripting and Configuration Documentation and Information Dissemination An average day as a Software Developer will include: Providing automation, architectural and process solutions to improve the technical quality and increase the effectiveness of our in-house CRM solution that is used by over 300 employees (and growing). Acting as a software developer champion for development, infrastructure, testing and database administration. Entrusted with access to environments and systems, to review systems architecture, interfaces and development of automation. We would like to speak to candidates who have the following: Architectural experience of Back Office applications and their design, including extension and expansion through integrations Track record in delivering and supporting mission-critical, eBusiness applications and CRM's Application development background in a .NET, Web Services and Azure infrastructures Experience in source and version control tools, Azure DevOps Knowledge of the design for secure and maintainable websites and web service applications Full development life cycle experience, including implementation plans Excellent communication skills; to operate with diplomacy, tact and empathy Closing date for applications: Thursday 2 May. (Please note, we reserve the right to close our vacancies early if sufficient applications are received). Interviews: This will initially involve a pre interview coding assessment, followed by a brief 30 minute informal chat with the hiring manager and if successful, an invite to a formal interview. Application process: You can download the job description and apply by following the links at the bottom of this advert. During your application you will be required to upload your CV and submit a supporting statement. Education Development Trust is committed to safeguarding and promoting the welfare of children and adults whom we work with and come into contact with around the world. All applicants are subject to thorough screening and successful candidates are subject to the relevant level of criminal record checks with national police authorities or the UK's Disclosure and Barring Service (DBS). This will be at minimum a basic DBS check. At Education Development Trust, we strive to create a workplace where everyone feels valued, can be themselves and knows they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Education Development Trust an inclusive place to work. If you have specific requirements or adjustments, please let us know if there is anything we can do to support your application. We are proud to be a member of the Disability Confident employer scheme.
Apr 23, 2024
Full time
Job Title: Software and Systems Developer Location: Remote working Salary: Circa £45,000 per annum Job Type: Permanent, Full time, 37 hours a week At EDT we pride ourselves on creating an environment that supports a healthy work life balance for all our staff. We provide policies that encourage flexible working around individual needs. We offer a range of benefits including a generous holiday allowance, pension scheme and additional voluntary money saving benefits* that can be seen below. Benefits include: 30 days holiday plus bank holidays (pro rota) 6% matched pension scheme Discounted gym memberships* Health care cash plan* Retail discounts* Cycle to work scheme Wellbeing App DevOps | Azure Platform | C# Build developer | CI/CD | .NET Core | C# Expert | Automated Testing Experience | We are recruiting for an experienced Software & Systems Developer , with the option of remote working or you can work from one our UK offices in the South or North of England. Education Development Trust has first-rate credentials in providing services that bridge the gap between education, training, and employment. We have been a leading careers service provider in the UK for over 20 years and have a successful track record of managing programmes delivering careers, employment, and skills support. Key duties: You will have a proven track record of building enterprise solutions upholding business processes. The main technologies we are looking for experience in is Azure DevOps, C# and .NET Core. This role covers the full end-to-end process, including the following areas: Architecture - End-to-End design and build QA processes and metrics CSS and Web Portal Interfaces Applications, including progressive WebApps for multi-platform access Build, Scripting and Configuration Documentation and Information Dissemination An average day as a Software Developer will include: Providing automation, architectural and process solutions to improve the technical quality and increase the effectiveness of our in-house CRM solution that is used by over 300 employees (and growing). Acting as a software developer champion for development, infrastructure, testing and database administration. Entrusted with access to environments and systems, to review systems architecture, interfaces and development of automation. We would like to speak to candidates who have the following: Architectural experience of Back Office applications and their design, including extension and expansion through integrations Track record in delivering and supporting mission-critical, eBusiness applications and CRM's Application development background in a .NET, Web Services and Azure infrastructures Experience in source and version control tools, Azure DevOps Knowledge of the design for secure and maintainable websites and web service applications Full development life cycle experience, including implementation plans Excellent communication skills; to operate with diplomacy, tact and empathy Closing date for applications: Thursday 2 May. (Please note, we reserve the right to close our vacancies early if sufficient applications are received). Interviews: This will initially involve a pre interview coding assessment, followed by a brief 30 minute informal chat with the hiring manager and if successful, an invite to a formal interview. Application process: You can download the job description and apply by following the links at the bottom of this advert. During your application you will be required to upload your CV and submit a supporting statement. Education Development Trust is committed to safeguarding and promoting the welfare of children and adults whom we work with and come into contact with around the world. All applicants are subject to thorough screening and successful candidates are subject to the relevant level of criminal record checks with national police authorities or the UK's Disclosure and Barring Service (DBS). This will be at minimum a basic DBS check. At Education Development Trust, we strive to create a workplace where everyone feels valued, can be themselves and knows they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Education Development Trust an inclusive place to work. If you have specific requirements or adjustments, please let us know if there is anything we can do to support your application. We are proud to be a member of the Disability Confident employer scheme.
Data Analyst and Insights Manager We are looking for an experienced Data Analyst & Insight Manager to join one of the top NHS charities in the country. Position: Data Analyst & Insight Manager Location: Cambridge/Hybrid- office based 2-3 days a week. Contract: Permanent, full time, 37.5 hours per week Salary: £40-£45k per annum plus excellent benefits About the role: As Data Analyst & Insights Manager you will be responsible for analysing the charities data, generating clear reports and dashboards, and recommending insights from that data and analysis that can help them drive fundraising and marketing performance. You will work closely with the senior leadership team to shape strategy and organisational KPIs, evaluate and report on activities effectively, and advise on data analysis, database management, and data protection. Working with colleagues you will support how they collect, manage and use data to achieve the charities ambitions. Key responsibilities include: Develop and maintain reports and dashboards that support teams across the charity. Lead on communicating and interpreting the insights gained from data analytics, helping present this back to stakeholders as recommendations, and working with colleagues to support understanding of how to implement those recommendations. Delivery of actionable and highly effective supporter analysis, reports, dashboards, statistical models and campaign analysis to inform evidence-based decision making. Responsible for managing and developing the CRM database so that it meets existing and future needs and reviewing and making recommendations for further development on an ongoing basis. Responsible for ensuring best practice use of the CRM and other databases across the charity through effective training, user-guides, and other tools, and the development of clear processes and procedures. You will work across the organisation to ensure their databases are managed effectively and integrated with other systems where possible to achieve efficient processes and excellent supporter experiences. Responsible for developing a data strategy for the charity, with a clear roadmap, that builds capacity and capability around collecting, analysing, managing, and using data to support the organisation's strategy and ambitions. You will act as the charity's data protection lead, ensuring colleagues are compliant with data protection legislation. Dealing with internal and external stakeholders, you will be a strong and confident communicator. Other roles you may have experience of could include: Data Analyst, Data Insight Manager, Data Manager, Database Manager, Data Operations Manager, Fundraising and Communications Manager, Data Capability Manager, Analytics and Insights Manager, Data Product Manager, Data Specialist, Data Insights Analyst, etc.
Apr 22, 2024
Full time
Data Analyst and Insights Manager We are looking for an experienced Data Analyst & Insight Manager to join one of the top NHS charities in the country. Position: Data Analyst & Insight Manager Location: Cambridge/Hybrid- office based 2-3 days a week. Contract: Permanent, full time, 37.5 hours per week Salary: £40-£45k per annum plus excellent benefits About the role: As Data Analyst & Insights Manager you will be responsible for analysing the charities data, generating clear reports and dashboards, and recommending insights from that data and analysis that can help them drive fundraising and marketing performance. You will work closely with the senior leadership team to shape strategy and organisational KPIs, evaluate and report on activities effectively, and advise on data analysis, database management, and data protection. Working with colleagues you will support how they collect, manage and use data to achieve the charities ambitions. Key responsibilities include: Develop and maintain reports and dashboards that support teams across the charity. Lead on communicating and interpreting the insights gained from data analytics, helping present this back to stakeholders as recommendations, and working with colleagues to support understanding of how to implement those recommendations. Delivery of actionable and highly effective supporter analysis, reports, dashboards, statistical models and campaign analysis to inform evidence-based decision making. Responsible for managing and developing the CRM database so that it meets existing and future needs and reviewing and making recommendations for further development on an ongoing basis. Responsible for ensuring best practice use of the CRM and other databases across the charity through effective training, user-guides, and other tools, and the development of clear processes and procedures. You will work across the organisation to ensure their databases are managed effectively and integrated with other systems where possible to achieve efficient processes and excellent supporter experiences. Responsible for developing a data strategy for the charity, with a clear roadmap, that builds capacity and capability around collecting, analysing, managing, and using data to support the organisation's strategy and ambitions. You will act as the charity's data protection lead, ensuring colleagues are compliant with data protection legislation. Dealing with internal and external stakeholders, you will be a strong and confident communicator. Other roles you may have experience of could include: Data Analyst, Data Insight Manager, Data Manager, Database Manager, Data Operations Manager, Fundraising and Communications Manager, Data Capability Manager, Analytics and Insights Manager, Data Product Manager, Data Specialist, Data Insights Analyst, etc.
Responsive Engineering
Newcastle Upon Tyne, Tyne And Wear
Job title: Epicor ERP Systems Administrator Location : Newcastle upon Tyne Salary: £32,000 - £38,000 per year - Depending on experience. Job Type: Full-time, permanent. About the Role: We are looking for an experienced and motivated Epicor ERP systems administrator to join our IT team and support our finance, planning, supply chain and manufacturing operations. You will be responsible for maintaining, troubleshooting, and enhancing our Epicor ERP system and related applications, ensuring optimal performance and security. You will also provide technical support and training to end-users and collaborate with other IT staff and business stakeholders on system development and improvement projects. As a relatively green field site, this is a great role for someone wishing to step up to the next level, or an experienced systems admin. wishing to own and create this new capability layer as part of our overall technology roadmap. Key Responsibilities: Provide first and second level technical support for Epicor ERP system and related applications and resolve issues in a timely and professional manner. Manage Epicor ERP system security and user access and ensure compliance with company policies. Plan, test, and deploy Epicor ERP releases, upgrades, patches, and enhancements, and ensure minimal disruption to business operations. Develop and maintain custom solutions within or integrated with Epicor ERP system, using tools such as BAQs, BPMs, dashboards, SSRS reports, Service Connect, REST API, etc. Monitor and optimise Epicor ERP system performance, availability, and backup, and troubleshoot any errors or issues. Maintain and update Epicor ERP system documentation, configuration, and inventory, and follow change management procedures. Collaborate with other IT staff and business stakeholders on system development and improvement projects, and provide input and feedback on system requirements, design, testing, and deployment. Research and recommend new approaches and technologies to improve Epicor ERP system functionality, efficiency, and security. Provide user training and education on Epicor ERP system use, capabilities, and best practices, and create user manuals and guides. Stay updated on the latest Epicor ERP system features, updates, and trends, and participate in Epicor user groups, forums, and events. Qualifications, Skills and Experience: Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience). Proven experience as an Epicor ERP systems administrator preferably in a manufacturing setting, and with version 10 or above. In-depth knowledge of Epicor ERP system architecture and functionality, including modules, workflows, customizations, integrations, and reporting. Strong SQL skills and experience with database administration, queries, and scripting. Experience preferable the below SSRS, PowerBI or other reporting tools. Epicor Service Connect (now Automation Studio) REST API, or other integration tools. Epicor Data Analytics (ADI), Power BI, or other business intelligence tools. Epicor MES, EDD, or other shop floor applications. Epicor CRM, DocStar (ECM), or other related applications. Windows Server, Active Directory, IIS, and network administration. ITIL, ISO, or other IT standards and best practices. We appreciate that few people will have experience with all of the above, this is a guide. Desirable: Familiarity with design and manufacturing would be useful but is not essential. We use Autodesk Products for design engineering and MS365 Disposition (Required critical behaviours): Strong problem-solving skills and attention to detail. Excellent communication and collaboration abilities. Able to explain complex software topics with simplicity Tenacious, passionate and proactive Has a continuous improvement mindset You will report into the Engineering (design) Manager to ensure your continuing professional development needs are appropriately met Attention to detail and able to build robust and well-engineered interfaces, databases and systems to the benchmark industry standards Ability to work independently or as part of a team and manage multiple tasks and priorities. Ability to communicate effectively with technical and non-technical audiences and provide user training and documentation. Ability to work under pressure and meet deadlines. Willingness to learn new technologies and skills and keep up with the latest trends and developments in the ERP field. Please click the APPLY button to submit your CV for this role. Candidates with the relevant experience or job titles of; Technical Support Engineer, IT Support Advisor, IT Customer Support, Technical Support Technician, IT Technician, IT Service Desk Technician, IT Services Support, IT Solutions Support, IT Helpdesk Support, Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, Senior Network Support, Server Support Technician, Helpdesk Support, Senior IT Service Desk Technician, Software Engineer, Senior Helpdesk Support Technician may also be considered for this role.
Apr 18, 2024
Full time
Job title: Epicor ERP Systems Administrator Location : Newcastle upon Tyne Salary: £32,000 - £38,000 per year - Depending on experience. Job Type: Full-time, permanent. About the Role: We are looking for an experienced and motivated Epicor ERP systems administrator to join our IT team and support our finance, planning, supply chain and manufacturing operations. You will be responsible for maintaining, troubleshooting, and enhancing our Epicor ERP system and related applications, ensuring optimal performance and security. You will also provide technical support and training to end-users and collaborate with other IT staff and business stakeholders on system development and improvement projects. As a relatively green field site, this is a great role for someone wishing to step up to the next level, or an experienced systems admin. wishing to own and create this new capability layer as part of our overall technology roadmap. Key Responsibilities: Provide first and second level technical support for Epicor ERP system and related applications and resolve issues in a timely and professional manner. Manage Epicor ERP system security and user access and ensure compliance with company policies. Plan, test, and deploy Epicor ERP releases, upgrades, patches, and enhancements, and ensure minimal disruption to business operations. Develop and maintain custom solutions within or integrated with Epicor ERP system, using tools such as BAQs, BPMs, dashboards, SSRS reports, Service Connect, REST API, etc. Monitor and optimise Epicor ERP system performance, availability, and backup, and troubleshoot any errors or issues. Maintain and update Epicor ERP system documentation, configuration, and inventory, and follow change management procedures. Collaborate with other IT staff and business stakeholders on system development and improvement projects, and provide input and feedback on system requirements, design, testing, and deployment. Research and recommend new approaches and technologies to improve Epicor ERP system functionality, efficiency, and security. Provide user training and education on Epicor ERP system use, capabilities, and best practices, and create user manuals and guides. Stay updated on the latest Epicor ERP system features, updates, and trends, and participate in Epicor user groups, forums, and events. Qualifications, Skills and Experience: Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience). Proven experience as an Epicor ERP systems administrator preferably in a manufacturing setting, and with version 10 or above. In-depth knowledge of Epicor ERP system architecture and functionality, including modules, workflows, customizations, integrations, and reporting. Strong SQL skills and experience with database administration, queries, and scripting. Experience preferable the below SSRS, PowerBI or other reporting tools. Epicor Service Connect (now Automation Studio) REST API, or other integration tools. Epicor Data Analytics (ADI), Power BI, or other business intelligence tools. Epicor MES, EDD, or other shop floor applications. Epicor CRM, DocStar (ECM), or other related applications. Windows Server, Active Directory, IIS, and network administration. ITIL, ISO, or other IT standards and best practices. We appreciate that few people will have experience with all of the above, this is a guide. Desirable: Familiarity with design and manufacturing would be useful but is not essential. We use Autodesk Products for design engineering and MS365 Disposition (Required critical behaviours): Strong problem-solving skills and attention to detail. Excellent communication and collaboration abilities. Able to explain complex software topics with simplicity Tenacious, passionate and proactive Has a continuous improvement mindset You will report into the Engineering (design) Manager to ensure your continuing professional development needs are appropriately met Attention to detail and able to build robust and well-engineered interfaces, databases and systems to the benchmark industry standards Ability to work independently or as part of a team and manage multiple tasks and priorities. Ability to communicate effectively with technical and non-technical audiences and provide user training and documentation. Ability to work under pressure and meet deadlines. Willingness to learn new technologies and skills and keep up with the latest trends and developments in the ERP field. Please click the APPLY button to submit your CV for this role. Candidates with the relevant experience or job titles of; Technical Support Engineer, IT Support Advisor, IT Customer Support, Technical Support Technician, IT Technician, IT Service Desk Technician, IT Services Support, IT Solutions Support, IT Helpdesk Support, Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, Senior Network Support, Server Support Technician, Helpdesk Support, Senior IT Service Desk Technician, Software Engineer, Senior Helpdesk Support Technician may also be considered for this role.
Company description: Join a rapidly growing collaborative of disruptive technology companies working together to build a brilliant software and payments business. Since our inception in 2018, we've acquired software and services companies at a rate of more than one a month, so as a ClearCourse employee you'll benefit from the feel of a pioneering start-up environment, with the opportunity to work with significant assets during an exciting phase of our evolution. Our software products service clients in the Membership Services, Business Services, Events & Leisure, Retail and Payments Solutions industries. Our solutions help organisations become more efficient, effective and profitable, and achieve their goals by providing them with technology platforms that integrate seamlessly with the most popular CRM, event management and marketing automation platforms. Job description: Technical Lead (Java)Full-time - Permanent9.00 am - 17.30 pm Monday to FridayWaterlooville Office - 2/3 days Hybrid Working Are you a Senior Software Developer and looking for your step up? Do you have 3+ years of proven commercial experience as a Senior Software Developer or equivalent in Java? In this case, the Technical Lead role that we have open could be the chance to further your career with us and grow in a team that would support your development. At Swan Retail, we have more than 25 years of experience in the retail software industry, developing and delivering retail applications for hundreds of businesses. You'll be part of a successful business that helped build award-nominated loyalty for Jersey icon Voisins. Swan Retail has recently evolved a near-200-year-old business by creating Voisins Rewards solution which has been shortlisted for a 2023 Digital Jersey Tech Award- a glowing endorsement of the impact that the app has had in a relatively short space of time. We are part of a bigger company ClearCourse, which has offices all around the UK and globally. This means that you have plenty of opportunities to progress your career or relocate. You will have access to the following competitive benefits package that includes life assurance, private medical cover, income protection, company pension and 25 days annual leave, as well as additional flexible benefits to suit your lifestyle and enhance your well-being. The Technical Lead supports a team of Java developers who are working on our SRS and Cygnus Swan products. The role reports to the Development Team Manager. As Technical Lead, you will be responsible for directing an Agile Java development team in the design, development, coding, testing, and debugging of applications. Ensuring effective communication and knowledge sharing, mentoring, and coaching the Java team members. You will be expected to make technical decisions, provide guidance on architecture and design, conduct code reviews, and make strategic technical decisions for the team as needed. Experience in retail is desirable. A typical day would be to provide technical leadership and lead by example when developing and supporting our applications. You'll be designing and implementing Java-based applications. You'll be maintaining existing and developing new programs. Also, you'll be aligning application design with business goals. To succeed, you'll need 3+ years of proven commercial experience as a Senior Software Developer or equivalent in Java. You'll have experience with acting as Lead Developer on projects. You would have mentored and coached junior team members in past roles and are familiar with Agile development methodologies. Also, you'll be experienced with databases and SQL. I appreciate that your CV may not be up to date, so just send whatever you have and apply now to further your career with us.
Aug 18, 2023
Full time
Company description: Join a rapidly growing collaborative of disruptive technology companies working together to build a brilliant software and payments business. Since our inception in 2018, we've acquired software and services companies at a rate of more than one a month, so as a ClearCourse employee you'll benefit from the feel of a pioneering start-up environment, with the opportunity to work with significant assets during an exciting phase of our evolution. Our software products service clients in the Membership Services, Business Services, Events & Leisure, Retail and Payments Solutions industries. Our solutions help organisations become more efficient, effective and profitable, and achieve their goals by providing them with technology platforms that integrate seamlessly with the most popular CRM, event management and marketing automation platforms. Job description: Technical Lead (Java)Full-time - Permanent9.00 am - 17.30 pm Monday to FridayWaterlooville Office - 2/3 days Hybrid Working Are you a Senior Software Developer and looking for your step up? Do you have 3+ years of proven commercial experience as a Senior Software Developer or equivalent in Java? In this case, the Technical Lead role that we have open could be the chance to further your career with us and grow in a team that would support your development. At Swan Retail, we have more than 25 years of experience in the retail software industry, developing and delivering retail applications for hundreds of businesses. You'll be part of a successful business that helped build award-nominated loyalty for Jersey icon Voisins. Swan Retail has recently evolved a near-200-year-old business by creating Voisins Rewards solution which has been shortlisted for a 2023 Digital Jersey Tech Award- a glowing endorsement of the impact that the app has had in a relatively short space of time. We are part of a bigger company ClearCourse, which has offices all around the UK and globally. This means that you have plenty of opportunities to progress your career or relocate. You will have access to the following competitive benefits package that includes life assurance, private medical cover, income protection, company pension and 25 days annual leave, as well as additional flexible benefits to suit your lifestyle and enhance your well-being. The Technical Lead supports a team of Java developers who are working on our SRS and Cygnus Swan products. The role reports to the Development Team Manager. As Technical Lead, you will be responsible for directing an Agile Java development team in the design, development, coding, testing, and debugging of applications. Ensuring effective communication and knowledge sharing, mentoring, and coaching the Java team members. You will be expected to make technical decisions, provide guidance on architecture and design, conduct code reviews, and make strategic technical decisions for the team as needed. Experience in retail is desirable. A typical day would be to provide technical leadership and lead by example when developing and supporting our applications. You'll be designing and implementing Java-based applications. You'll be maintaining existing and developing new programs. Also, you'll be aligning application design with business goals. To succeed, you'll need 3+ years of proven commercial experience as a Senior Software Developer or equivalent in Java. You'll have experience with acting as Lead Developer on projects. You would have mentored and coached junior team members in past roles and are familiar with Agile development methodologies. Also, you'll be experienced with databases and SQL. I appreciate that your CV may not be up to date, so just send whatever you have and apply now to further your career with us.
Do you have strong Oracle Applications DBA experience and strive for a new and exciting challenge? We are looking for a strong Senior Database Administrator to provide Production and Development Support Services to a major Oracle E-Business Suite. The team comprises of 11 DBA's who are all ensuring that issues and changes resulting from live incidents, maintenance or approved change requests are identified, resolved and tested prior to implementation. The estate primarily comprises the Oracle eBusiness Suite (Payroll, HR, Finance and CRM). A Strategic Management Information (SMI) solution using OBIEE with an Exadata hosted data warehouse. A Hub interface between the main database and satellite systems, some of which are also in-house while others have third party COTS packages as their front end. This is an exciting time for the team, with plans well underway to transform from current systems to the Cloud. This would give you the opportunity to deploy your skills to support the transition and grow with the team. You will also be supported with training on different areas to help you broaden your knowledge. The role is hybrid with 2 days a week in our Gosport Office. What you will be doing: Maintain the Oracle EBusiness system running in a closed secure network. Maintain the Strategic Management Information (SMI) system, running on a mixture of AIX and Linux, and assist in the upgrade to Oracle Analytics Server (OAS 5.9) Maintain and support the SMI Data Warehouse solution hosted on Exadata appliances. Install Oracle software patches to the relevant environments according to the patch's instructions, as advised by the Patching Manager. Supervise and tune the database environment, ensuring system integrity and performance. Respond to and resolve database problems to ensure system availability. Ensure that the operations team are able to make direct contact when on call. Ensure the Disaster Recovery system is always receiving shipped logs, and they are being applied in a timely fashion to meet the SLAs. Action allocated incident investigation and ensure that resolutions and actions are performed in the required timescales as prioritised and agreed by the DBA Team. Be available for scheduled out of hours maintenance tasks and on-call rotas as agreed with the DBA Team Leader. What you'll bring: Oracle E-Business maintenance skills Performance Tune On experience. Oracle technology installs and upgrades to databases and WebLogic on Unix and Windows Multi-node database installations RMAN Backup and Recovery experience Disaster Recovery with Standby and Fail-Over Ability to attend site out-of-hours, and at weekends if required, for on-call response. It would be great if you had: Experience with Oracle Cloud Infrastructure (OCI) Oracle Business Intelligence technical experience Oracle Enterprise Manager experience SQL & PL/SQL coding experience Unix shell scripting If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Although the role is advertised as full time, we support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Employment Type: Full-time, Permanent Location: Gosport Security Clearance Level: DV Internal Recruiter: Theo Salary: £49,781 Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund Loved reading about this job and want to know more about SSCL? Shared Services Connected Ltd was established as a joint venture between the Cabinet Office and Sopra Steria, in 2013 as part of the Government's Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York. We deliver best in class business transformation programmes to across the Public Sector with a target to release one billion pounds of savings to the public. We have established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across Government and Public Sector. Our clients include several government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
Sep 24, 2022
Full time
Do you have strong Oracle Applications DBA experience and strive for a new and exciting challenge? We are looking for a strong Senior Database Administrator to provide Production and Development Support Services to a major Oracle E-Business Suite. The team comprises of 11 DBA's who are all ensuring that issues and changes resulting from live incidents, maintenance or approved change requests are identified, resolved and tested prior to implementation. The estate primarily comprises the Oracle eBusiness Suite (Payroll, HR, Finance and CRM). A Strategic Management Information (SMI) solution using OBIEE with an Exadata hosted data warehouse. A Hub interface between the main database and satellite systems, some of which are also in-house while others have third party COTS packages as their front end. This is an exciting time for the team, with plans well underway to transform from current systems to the Cloud. This would give you the opportunity to deploy your skills to support the transition and grow with the team. You will also be supported with training on different areas to help you broaden your knowledge. The role is hybrid with 2 days a week in our Gosport Office. What you will be doing: Maintain the Oracle EBusiness system running in a closed secure network. Maintain the Strategic Management Information (SMI) system, running on a mixture of AIX and Linux, and assist in the upgrade to Oracle Analytics Server (OAS 5.9) Maintain and support the SMI Data Warehouse solution hosted on Exadata appliances. Install Oracle software patches to the relevant environments according to the patch's instructions, as advised by the Patching Manager. Supervise and tune the database environment, ensuring system integrity and performance. Respond to and resolve database problems to ensure system availability. Ensure that the operations team are able to make direct contact when on call. Ensure the Disaster Recovery system is always receiving shipped logs, and they are being applied in a timely fashion to meet the SLAs. Action allocated incident investigation and ensure that resolutions and actions are performed in the required timescales as prioritised and agreed by the DBA Team. Be available for scheduled out of hours maintenance tasks and on-call rotas as agreed with the DBA Team Leader. What you'll bring: Oracle E-Business maintenance skills Performance Tune On experience. Oracle technology installs and upgrades to databases and WebLogic on Unix and Windows Multi-node database installations RMAN Backup and Recovery experience Disaster Recovery with Standby and Fail-Over Ability to attend site out-of-hours, and at weekends if required, for on-call response. It would be great if you had: Experience with Oracle Cloud Infrastructure (OCI) Oracle Business Intelligence technical experience Oracle Enterprise Manager experience SQL & PL/SQL coding experience Unix shell scripting If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Although the role is advertised as full time, we support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Employment Type: Full-time, Permanent Location: Gosport Security Clearance Level: DV Internal Recruiter: Theo Salary: £49,781 Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund Loved reading about this job and want to know more about SSCL? Shared Services Connected Ltd was established as a joint venture between the Cabinet Office and Sopra Steria, in 2013 as part of the Government's Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York. We deliver best in class business transformation programmes to across the Public Sector with a target to release one billion pounds of savings to the public. We have established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across Government and Public Sector. Our clients include several government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
Are you a Database Administrator looking for your next challenge? We have an exciting new opportunity to join our fast-growing organisation who are instrumental in delivery on key projects for some of the largest government clients. Excellent database experience and superb attention to detail are what you need for this role. You will Provide DBA Production and Development Support Services to a major Oracle estate. Ensuring that issues and changes resulting from live incidents, maintenance or approved change requests are identified, resolved and tested prior to authorised implementation. We can offer excellent career progression opportunities and training and development opportunities! This is a Hybrid role based in our Gosport office, 2 days in the office and 3 days working from home. If you have these skills and want professional development... this could be the role for you... What you will be doing: Maintain the Oracle EBusiness 12.2.5 system running with an Oracle 12 with no cloud ability. Maintain the Strategic Management Information (SMI) system - Oracle Business Intelligence Enterprise Edition (OBIEE) Maintain the SMI Oracle 12.1 Data Warehouse system hosted on a 2 node RAC Exadata V6-X2. Install Oracle software patches to the relevant environments according to the patch's instructions, as directed by the Patching Manager. Supervise and tune the database environment, to ensure system integrity and performance. Respond to and resolve database problems to ensure system availability. Response to problems should strive to ensure that service levels are adhered to. Monitor and action tasks in the DBA group email inbox and ensure that resolutions and actions are performed in the required timescales. What you will bring: Oracle E-Business Suite R12.2 HRMS, Payroll, Finance and CRM skills with an Oracle 12.1 Database Oracle technology installs and upgrades experience Multi-node installations with RAC and load balancing Patching and Cloning Oracle Applications ASM and non-ASM environments Oracle Business Intelligence Enterprise Edition technical skills It would be great if you had: Performance Tuning experience Employment Type: Full Time/Permanent Location Gosport (Hybrid) Security Clearance Leve l DV MOD Internal Recruiter Sophie Salary £40,000 Benefits 25 days annual leave with the option to buy additional days, life assurance, pension and generous benefits flexible fund which is 3% of base salary Loved reading about this job and want to know more about us? Shared Services Connected Ltd was established as a joint venture between the Cabinet Office and Sopra Steria, in 2013 as part of the Government's Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York. We deliver best in class business transformation programmes to across the Public Sector with a target to release one billion pounds of savings to the public. We have established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across Government and Public Sector. Our clients include several government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
Sep 21, 2022
Full time
Are you a Database Administrator looking for your next challenge? We have an exciting new opportunity to join our fast-growing organisation who are instrumental in delivery on key projects for some of the largest government clients. Excellent database experience and superb attention to detail are what you need for this role. You will Provide DBA Production and Development Support Services to a major Oracle estate. Ensuring that issues and changes resulting from live incidents, maintenance or approved change requests are identified, resolved and tested prior to authorised implementation. We can offer excellent career progression opportunities and training and development opportunities! This is a Hybrid role based in our Gosport office, 2 days in the office and 3 days working from home. If you have these skills and want professional development... this could be the role for you... What you will be doing: Maintain the Oracle EBusiness 12.2.5 system running with an Oracle 12 with no cloud ability. Maintain the Strategic Management Information (SMI) system - Oracle Business Intelligence Enterprise Edition (OBIEE) Maintain the SMI Oracle 12.1 Data Warehouse system hosted on a 2 node RAC Exadata V6-X2. Install Oracle software patches to the relevant environments according to the patch's instructions, as directed by the Patching Manager. Supervise and tune the database environment, to ensure system integrity and performance. Respond to and resolve database problems to ensure system availability. Response to problems should strive to ensure that service levels are adhered to. Monitor and action tasks in the DBA group email inbox and ensure that resolutions and actions are performed in the required timescales. What you will bring: Oracle E-Business Suite R12.2 HRMS, Payroll, Finance and CRM skills with an Oracle 12.1 Database Oracle technology installs and upgrades experience Multi-node installations with RAC and load balancing Patching and Cloning Oracle Applications ASM and non-ASM environments Oracle Business Intelligence Enterprise Edition technical skills It would be great if you had: Performance Tuning experience Employment Type: Full Time/Permanent Location Gosport (Hybrid) Security Clearance Leve l DV MOD Internal Recruiter Sophie Salary £40,000 Benefits 25 days annual leave with the option to buy additional days, life assurance, pension and generous benefits flexible fund which is 3% of base salary Loved reading about this job and want to know more about us? Shared Services Connected Ltd was established as a joint venture between the Cabinet Office and Sopra Steria, in 2013 as part of the Government's Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York. We deliver best in class business transformation programmes to across the Public Sector with a target to release one billion pounds of savings to the public. We have established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across Government and Public Sector. Our clients include several government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
A leading automotive business that are leading the way in the transition towards autonomous, electric vehicles. WHAT TO EXPECT This role will design overall data and digital solution blueprint of transformational Digital products that will be deployed by the team. Up front in the design phase you will be responsible for visioning and architecting the necessary components of the solution into a coherent solution. During product delivery cycles you will be involved with ensuring the team deliver components efficiently with agile methodology to facilitate maximum impact. You will be designing the analytical kernel, defining the data models and structures, testing frameworks selecting appropriate technology to be used, and ensure compliance with data governance and security standards. We are passionate about learning and developing the team around us. This leadership role also coaches and developments the next generation of talent of Digital talent at Jaguar Land Rover. Key Accountabilities & Responsibilities You will define data integration principles and standards on data platform with surrounding systems. You will gather business requirements, translate them into information solutions and identify required data structures and data flows. You will facilitate communication between use case teams, business and IT/ IM and coordinate with Data Engineer to define constraints and to ensure feasibility with timely development solutions. You will need to ensure compliance with global data governance and communicate frequently with relevant stakeholders. WHAT YOU'LL NEED We are looking for an individual who has previous experience of managing data systmes or in data management field. The successful candidate will have the ability to work with multi-disciplinary technical and non-technical teams. As well as having a high level of IT literacy, they will also have excellent interpersonal and written/ verbal communcation skills. Knowledge, Skills and Experience Previous experience of Data Analysis and Architecture Previous experience of projects within agile, scrum framework Previous experience and knowledge of various data management tools (i.e. SDS etc.) & MS Excel / Access Previous experience with modern data-oriented architectures, databases and information system technologies Knowledge of data architecture principles, patterns and technologies Knowledge of cloud technologies (GCP or Azure) Knowledge of integrated data solution designs (e.g., ESB, CRM, and BI) Some engineering knowledge to ensure meaningful initial problem definition
Sep 19, 2022
Full time
A leading automotive business that are leading the way in the transition towards autonomous, electric vehicles. WHAT TO EXPECT This role will design overall data and digital solution blueprint of transformational Digital products that will be deployed by the team. Up front in the design phase you will be responsible for visioning and architecting the necessary components of the solution into a coherent solution. During product delivery cycles you will be involved with ensuring the team deliver components efficiently with agile methodology to facilitate maximum impact. You will be designing the analytical kernel, defining the data models and structures, testing frameworks selecting appropriate technology to be used, and ensure compliance with data governance and security standards. We are passionate about learning and developing the team around us. This leadership role also coaches and developments the next generation of talent of Digital talent at Jaguar Land Rover. Key Accountabilities & Responsibilities You will define data integration principles and standards on data platform with surrounding systems. You will gather business requirements, translate them into information solutions and identify required data structures and data flows. You will facilitate communication between use case teams, business and IT/ IM and coordinate with Data Engineer to define constraints and to ensure feasibility with timely development solutions. You will need to ensure compliance with global data governance and communicate frequently with relevant stakeholders. WHAT YOU'LL NEED We are looking for an individual who has previous experience of managing data systmes or in data management field. The successful candidate will have the ability to work with multi-disciplinary technical and non-technical teams. As well as having a high level of IT literacy, they will also have excellent interpersonal and written/ verbal communcation skills. Knowledge, Skills and Experience Previous experience of Data Analysis and Architecture Previous experience of projects within agile, scrum framework Previous experience and knowledge of various data management tools (i.e. SDS etc.) & MS Excel / Access Previous experience with modern data-oriented architectures, databases and information system technologies Knowledge of data architecture principles, patterns and technologies Knowledge of cloud technologies (GCP or Azure) Knowledge of integrated data solution designs (e.g., ESB, CRM, and BI) Some engineering knowledge to ensure meaningful initial problem definition
Premier Sports is a leading linear and OTT broadcaster with a portfolio of sporting rights featuring some of the world's biggest leagues and brands. Operating in the UK and in an expanding number of global territories we cater for the most passionate of sporting fans delivering live and on demand programming of the highest caliber We currently have an exciting opportunity for a mid level full stack PHP developer to join our team in working on a dynamic new platform converging our online presence and streaming onto the one portal. The ideal candidate will work cross-functionally and collaborate effectively with teams from across our business to deliver a product which is top class in both customer experience and in CMS/CRM usability. This position is offered on an initial six month contract with the hopes to extend into a full time role. Both fully remote working and office based in Dublin, Ireland equally acceptable. Responsibilities The PHP Developer will work in a small team to contribute to the ongoing design and build of a new Laravel based website. Work with our Project Manager to build feature requests and projects based on business needs/requirements. Produce high-quality, well-documented code using best practices for maintainability, readability and reuse. Respond in a timely manner to user bug requests and document solutions and provide on-going support and bug fixes for our existing applications. Key Skills
3+ years experience in Laravel with 2 years in Laravel 6+
Designing and developing user interfaces
Excellent knowledge of Javascript/jQuery, CSS framework (Tailwind/Bootstrap) and HTML5
Experience of building large-scale web applications
Version control knowledge Git/Bitbucket
High levels of capability in the LAMP stack
Good knowledge of relational database design, including optimisations, performance tweaking and using indexes
Good communication skills – able to understand and explain complex concepts in non-technical language; able to contribute effectively to team meetings
Team player, analytical, self-motivated, proactive, independent thinker, with a “can-do” mentality
Problem solver – able to apply knowledge, logic, and imagination to make sense of complex problems and develop solutions to solve them
Bonus Skills
Knowledge of AWS and deploying/maintaining services.
Linux command line experience
OTT experience
Feb 16, 2022
Full time
Premier Sports is a leading linear and OTT broadcaster with a portfolio of sporting rights featuring some of the world's biggest leagues and brands. Operating in the UK and in an expanding number of global territories we cater for the most passionate of sporting fans delivering live and on demand programming of the highest caliber We currently have an exciting opportunity for a mid level full stack PHP developer to join our team in working on a dynamic new platform converging our online presence and streaming onto the one portal. The ideal candidate will work cross-functionally and collaborate effectively with teams from across our business to deliver a product which is top class in both customer experience and in CMS/CRM usability. This position is offered on an initial six month contract with the hopes to extend into a full time role. Both fully remote working and office based in Dublin, Ireland equally acceptable. Responsibilities The PHP Developer will work in a small team to contribute to the ongoing design and build of a new Laravel based website. Work with our Project Manager to build feature requests and projects based on business needs/requirements. Produce high-quality, well-documented code using best practices for maintainability, readability and reuse. Respond in a timely manner to user bug requests and document solutions and provide on-going support and bug fixes for our existing applications. Key Skills
3+ years experience in Laravel with 2 years in Laravel 6+
Designing and developing user interfaces
Excellent knowledge of Javascript/jQuery, CSS framework (Tailwind/Bootstrap) and HTML5
Experience of building large-scale web applications
Version control knowledge Git/Bitbucket
High levels of capability in the LAMP stack
Good knowledge of relational database design, including optimisations, performance tweaking and using indexes
Good communication skills – able to understand and explain complex concepts in non-technical language; able to contribute effectively to team meetings
Team player, analytical, self-motivated, proactive, independent thinker, with a “can-do” mentality
Problem solver – able to apply knowledge, logic, and imagination to make sense of complex problems and develop solutions to solve them
Bonus Skills
Knowledge of AWS and deploying/maintaining services.
Linux command line experience
OTT experience
Overview As a proud, leading independent UK professional services consultancy across risk, pensions, investment and insurance, we're free to do the right thing by all our clients at all times. We act as a trusted partner for a wide range of clients in both the private and public sectors - this includes almost 25% of FTSE 100 and almost 10% of FTSE 350 companies. We are free from any external stakeholders, allowing us to take a long-term view with all our clients and giving us the freedom to bring fresh new ideas to the table unobstructed. We call this free thinking. We are seeking a CRM Systems Manager to work within our Business Development Team in London. The Business Development team works in partnership with all areas of the business to deliver the growth objectives of the firm. This position reports into the Proposition Manager. Key stakeholders include the Marketing, Client Development Manager, Business Development Consultant, and Head of Bid Management. With 9 offices across the UK, Barnett Waddingham is an independent UK consultancy at the forefront of pensions, investment, risk and insurance. With this role we offer the flexibility to work from our London office - with the option of home working also. Responsibilities CRM system strategy and development Responsible for all things related to the CRM system and being the first port of call on all CRM matters Driving the firm's CRM usage and ensure the system meets marketing/BD strategy requirements Key role in advising partners/fee earners on the data collected for business development and client development opportunities, including best practice, training and guidance Liaison with software support team for database related queries and manage development requests Database management Main focus will be around database management, data reporting, and ongoing development of the database and related projects Monthly analysis of the database - size, trends, identifying threats Tracking and monitoring introducer data and sending relevant reminders for updates Working with the business to ensure prospect and introducer data is up to date Extracting and analysing database content Building the database to support key projects Oversight of all BD campaigns and liaison with relevant stakeholders to ensure Taskstream being used correctly Management of the ongoing database quality Pipeline reporting Daily analysis of the pipeline - what has been added, by whom and check all information present Tracking and monitoring prospect opportunities in Taskstream - oversight of activity as prospects transition from being cold to warm Monitoring aged opportunities to maximise credibility of the pipeline? Promotion of the department and supporting the team Maintain good relationships with Partners, Principals, Associates and key prospecting stakeholders Be a role model and ambassador for the Business Development Team Development To act as a key representative of Barnett Waddingham as required. Qualifications Ideally at least 4 years experience in a Business Development role or similar is expected, and experience working in a professional services environment would be advantageous. Proven skills in managing industry-leading CRM systems or in-house equivalents, and supporting sales teams is essential. Working as part of a Marketing/Business Development team is preferable Experience of implementing a system would be advantageous. Good knowledge of Microsoft Office and Windows-based computer applications, including more advanced Excel skills. Experience of using data visualisation tools (e.g. Tableau) would be beneficial. Self-starter, highly organised, and able to work well with colleagues at all levels in the organisation. Strong time management/prioritization skills are essential for this role Professional services and/or pensions, actuarial or investments experience is beneficial but not required What's in it for you? Core & Flexible Benefits: Competitive discretionary annual bonus Core benefits paid for by BW including life assurance, group income protection, private medical cover and 25 days holiday per year with holiday trading A generous pension scheme where we contribute 8% of your salary from day one of your employment Employee Assistance Programme to support you and your family through any concerns or challenges you may experience A comprehensive range of voluntary benefits to suit your life stage and lifestyle including a tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, extension of private medical cover or life assurance to family members, gym membership, travel insurance and a broad range of discounts at hundreds of retailers including supermarkets, fitness centres, travel and leisure companies Fresh fruit, hot and cold drinks provided free of charge in all of our offices Giving Something Back: 1 paid volunteering day per year as a commitment to our Corporate Social Investment Support your favourite charity with the "Give as You Earn" option Match-funding for individuals raising money for a recognised charity Our corporate social investment programme is an integral part of what we do and is focused on ensuring that our overall impact is a positive one. We recognise that we have an impact that goes beyond our core activities. Values : our values are PRINCIPLED, RESPECT, QUALITY AND PARTNERSHIP - they are important to us and we want them to be important to you as well. Wellbeing : employee wellbeing has always been important to us and our approach is to create an environment where individuals will be engaged at work, successful in what they do and able to achieve their full potential, benefiting both their self and the business. BW offer a great range of employee benefits as we believe it's important individuals are supported in making choices which are flexible enough to meet their needs and help support their wellness. Diversity : we are committed to having a diverse and inclusive workforce where people from all backgrounds, beliefs and perspectives can thrive, feel welcome and develop to their full potential. Our recruitment processes are designed to be fair and consistent and enable candidates to compete on a level playing field. Your progression: we offer career progression opportunities and a focus on training and professional development to provide you with the tools and skills to thrive. We also offer study support for relevant professional or skills qualifications. Other activities : we have clubs, sporting events, social, cultural and belief groups across our offices if you'd like to join in and meet like-minded people. Not quite the right opportunity for you this time? Follow Barnett Waddingham on LinkedIn in order to receive updates and posts about future opportunities, webinars and industry event invites, industry news and insights, exposure to new connections, BW services and new content.
Feb 01, 2022
Full time
Overview As a proud, leading independent UK professional services consultancy across risk, pensions, investment and insurance, we're free to do the right thing by all our clients at all times. We act as a trusted partner for a wide range of clients in both the private and public sectors - this includes almost 25% of FTSE 100 and almost 10% of FTSE 350 companies. We are free from any external stakeholders, allowing us to take a long-term view with all our clients and giving us the freedom to bring fresh new ideas to the table unobstructed. We call this free thinking. We are seeking a CRM Systems Manager to work within our Business Development Team in London. The Business Development team works in partnership with all areas of the business to deliver the growth objectives of the firm. This position reports into the Proposition Manager. Key stakeholders include the Marketing, Client Development Manager, Business Development Consultant, and Head of Bid Management. With 9 offices across the UK, Barnett Waddingham is an independent UK consultancy at the forefront of pensions, investment, risk and insurance. With this role we offer the flexibility to work from our London office - with the option of home working also. Responsibilities CRM system strategy and development Responsible for all things related to the CRM system and being the first port of call on all CRM matters Driving the firm's CRM usage and ensure the system meets marketing/BD strategy requirements Key role in advising partners/fee earners on the data collected for business development and client development opportunities, including best practice, training and guidance Liaison with software support team for database related queries and manage development requests Database management Main focus will be around database management, data reporting, and ongoing development of the database and related projects Monthly analysis of the database - size, trends, identifying threats Tracking and monitoring introducer data and sending relevant reminders for updates Working with the business to ensure prospect and introducer data is up to date Extracting and analysing database content Building the database to support key projects Oversight of all BD campaigns and liaison with relevant stakeholders to ensure Taskstream being used correctly Management of the ongoing database quality Pipeline reporting Daily analysis of the pipeline - what has been added, by whom and check all information present Tracking and monitoring prospect opportunities in Taskstream - oversight of activity as prospects transition from being cold to warm Monitoring aged opportunities to maximise credibility of the pipeline? Promotion of the department and supporting the team Maintain good relationships with Partners, Principals, Associates and key prospecting stakeholders Be a role model and ambassador for the Business Development Team Development To act as a key representative of Barnett Waddingham as required. Qualifications Ideally at least 4 years experience in a Business Development role or similar is expected, and experience working in a professional services environment would be advantageous. Proven skills in managing industry-leading CRM systems or in-house equivalents, and supporting sales teams is essential. Working as part of a Marketing/Business Development team is preferable Experience of implementing a system would be advantageous. Good knowledge of Microsoft Office and Windows-based computer applications, including more advanced Excel skills. Experience of using data visualisation tools (e.g. Tableau) would be beneficial. Self-starter, highly organised, and able to work well with colleagues at all levels in the organisation. Strong time management/prioritization skills are essential for this role Professional services and/or pensions, actuarial or investments experience is beneficial but not required What's in it for you? Core & Flexible Benefits: Competitive discretionary annual bonus Core benefits paid for by BW including life assurance, group income protection, private medical cover and 25 days holiday per year with holiday trading A generous pension scheme where we contribute 8% of your salary from day one of your employment Employee Assistance Programme to support you and your family through any concerns or challenges you may experience A comprehensive range of voluntary benefits to suit your life stage and lifestyle including a tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, extension of private medical cover or life assurance to family members, gym membership, travel insurance and a broad range of discounts at hundreds of retailers including supermarkets, fitness centres, travel and leisure companies Fresh fruit, hot and cold drinks provided free of charge in all of our offices Giving Something Back: 1 paid volunteering day per year as a commitment to our Corporate Social Investment Support your favourite charity with the "Give as You Earn" option Match-funding for individuals raising money for a recognised charity Our corporate social investment programme is an integral part of what we do and is focused on ensuring that our overall impact is a positive one. We recognise that we have an impact that goes beyond our core activities. Values : our values are PRINCIPLED, RESPECT, QUALITY AND PARTNERSHIP - they are important to us and we want them to be important to you as well. Wellbeing : employee wellbeing has always been important to us and our approach is to create an environment where individuals will be engaged at work, successful in what they do and able to achieve their full potential, benefiting both their self and the business. BW offer a great range of employee benefits as we believe it's important individuals are supported in making choices which are flexible enough to meet their needs and help support their wellness. Diversity : we are committed to having a diverse and inclusive workforce where people from all backgrounds, beliefs and perspectives can thrive, feel welcome and develop to their full potential. Our recruitment processes are designed to be fair and consistent and enable candidates to compete on a level playing field. Your progression: we offer career progression opportunities and a focus on training and professional development to provide you with the tools and skills to thrive. We also offer study support for relevant professional or skills qualifications. Other activities : we have clubs, sporting events, social, cultural and belief groups across our offices if you'd like to join in and meet like-minded people. Not quite the right opportunity for you this time? Follow Barnett Waddingham on LinkedIn in order to receive updates and posts about future opportunities, webinars and industry event invites, industry news and insights, exposure to new connections, BW services and new content.