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Introduction
Pact is a pioneering national charity that cares for men, women and young people in custody, those with criminal convictions in the community and their children, family members and carers. We have about 400 staff, income of about £10m and work across 60 prisons in England and Wales, with additional probation work and other services over the country.
Pact currently uses software, ECINS, to record and track casework with service users. We have been using the system since 2014 principally for our 'Family and Significant Other Service' contracts. These services are commissioned by the Ministry of Justice for custody-based casework support for women and men in prison. We have now outgrown the software in terms of our operational requirements. There are currently Pact 268 practitioners working on c1,400 cases at a time. The case management system is used across multiple other smaller contracts each with their bespoke reporting requirements. This system is also used by a small number of subcontractors/partners of Pact.
Our business needs are changing. We plan to continue to deliver the above contracts. In addition, we have now tendered for a number of contracts under the next commissioning round by the Ministry of Justice for rehabilitation services in support of the Probation Service (known as Commissioned Rehabilitation Services). Decisions are expected August/September. These contracts will require us to have a more comprehensive system in place to meet more stringent and complex reporting requirements. The system would need not only to record the casework delivery but also provide diary management, reporting against KPIs (including incentivised payments against performance targets) and act as our contract management system for these contracts. This would see Pact managing a number of contracts working with between 2,000 to 9,000 people both in custody, and on Probation, per annum, in addition to the above figures.
We need to expedite procurement of a system to meet the needs of the expected new Commissioned Rehabilitation Services contracts. Our expectation is that this system will also need to be fit for purpose for our existing Family and Significant Other Services contracts, and our ambition is to procure a system which we could subsequently transition existing caseloads to, so that we have a single case management system for both sets of contracts. This is important as there will be a significant overlap of cases (prisoners and people on probation) with whom we will work via both sets of contracts, and we require a 'single version of the truth'.
We now require the support of a project manager to lead the procurement and implementation of a new system working with our Senior Information Officer who is responsible for the day-to-day management, training and support for our case management system.
Overall Target
Procure and implement a CMS at Pact by 11 December 2026, ensuring users are trained and supported in using the system for the mobilisation of a new contract going live in March 2027 and then migrating other operational contracts across to the new system between April and July 2027.
In Detail
1. Review business case and needs assessment and finalise specification documentation.
2. Create an Invitation to Tender (ITT) for relevant software providers and obtain internal sign-off.
3. Lead the promotion, distribution and follow up of the ITT to relevant software providers.
4. Create a scoring grid for tenders and (where needed) attend the most promising demos. The expectation is that at least 5 options will be identified and investigated, with at least 3 viable software options chosen for review.
5. Identify key risks of the project and create a risk register with mitigations.
6. Lead the internal process for deciding the winning tender.
7. Negotiate the best value contract possible with the supplier, in liaison with Pact's Contracts and Data Protection Consultant (in role).
8. Lead the creation of an implementation plan with the software provider, Senior Information Officer and key Pact stakeholders. Included in the plan will be training for users.
9. Lead the delivery of the implementation plan working with Pact's Senior Information Officer.
Requirements for Consultant
10. Significant experience of project managing the procurement and implementation of critical IT systems in an organisation of our size.
11. Significant understanding of data protection and the handling of sensitive data.
12. Availability during the consulting period. A maximum of two weeks break could be agreed if there is no detriment to the project deadline.
13. Desirable — experience of software for case history databases or other databases where the individual is the key index.
14. Desirable — experience of working with software used in the public sector, particularly the criminal justice system.
15. Desirable — UK or EU-based.
Application Assessment: Implementation Phasing Plan
Alongside your covering letter and CV, we are asking all candidates to complete a short written assessment as part of their application. This is a deliberate part of our selection process — rather than relying on our own assumptions about how this project should be phased, we want to understand how candidates read and engage with the brief.
Assessment Requirement: Implementation Phasing Plan As part of your application, you are required to submit a short, written phasing plan as an additional document alongside your covering letter and CV. This is a core element of the selection process. Your plan should be no longer than two sides of A4 and address the following:
1. Your proposed phasing of the project from contract award through to full system rollout (April–September 2027), including key milestones.
2. How you would approach the transition from the existing system (ECINS) to the new CMS — particularly the overlap period during which both systems may be in use.
3. Your assumptions — we are interested in understanding how you read the brief and where you would expect to find further information once engaged.
4. Any early risks or dependencies you have identified that could affect the phasing. There is no single correct answer. We are looking for evidence of structured thinking, practical project management experience, and an ability to engage meaningfully with a complex brief under uncertainty.
Please attach your phasing plan as a separate document when submitting your application. There is no prescribed format, but we recommend a clear structure with headings. Visual representations such as a simple Gantt or timeline are welcome but not required.
How to Express an Interest
Please send a covering letter and your CV to development@prisonadvice.org.uk
The covering letter should outline at least three examples of similar procurements & implementations.
Please also include your Implementation Phasing Plan as a separate document (see Assessment section above).
14/04/2026
Contractor
Introduction
Pact is a pioneering national charity that cares for men, women and young people in custody, those with criminal convictions in the community and their children, family members and carers. We have about 400 staff, income of about £10m and work across 60 prisons in England and Wales, with additional probation work and other services over the country.
Pact currently uses software, ECINS, to record and track casework with service users. We have been using the system since 2014 principally for our 'Family and Significant Other Service' contracts. These services are commissioned by the Ministry of Justice for custody-based casework support for women and men in prison. We have now outgrown the software in terms of our operational requirements. There are currently Pact 268 practitioners working on c1,400 cases at a time. The case management system is used across multiple other smaller contracts each with their bespoke reporting requirements. This system is also used by a small number of subcontractors/partners of Pact.
Our business needs are changing. We plan to continue to deliver the above contracts. In addition, we have now tendered for a number of contracts under the next commissioning round by the Ministry of Justice for rehabilitation services in support of the Probation Service (known as Commissioned Rehabilitation Services). Decisions are expected August/September. These contracts will require us to have a more comprehensive system in place to meet more stringent and complex reporting requirements. The system would need not only to record the casework delivery but also provide diary management, reporting against KPIs (including incentivised payments against performance targets) and act as our contract management system for these contracts. This would see Pact managing a number of contracts working with between 2,000 to 9,000 people both in custody, and on Probation, per annum, in addition to the above figures.
We need to expedite procurement of a system to meet the needs of the expected new Commissioned Rehabilitation Services contracts. Our expectation is that this system will also need to be fit for purpose for our existing Family and Significant Other Services contracts, and our ambition is to procure a system which we could subsequently transition existing caseloads to, so that we have a single case management system for both sets of contracts. This is important as there will be a significant overlap of cases (prisoners and people on probation) with whom we will work via both sets of contracts, and we require a 'single version of the truth'.
We now require the support of a project manager to lead the procurement and implementation of a new system working with our Senior Information Officer who is responsible for the day-to-day management, training and support for our case management system.
Overall Target
Procure and implement a CMS at Pact by 11 December 2026, ensuring users are trained and supported in using the system for the mobilisation of a new contract going live in March 2027 and then migrating other operational contracts across to the new system between April and July 2027.
In Detail
1. Review business case and needs assessment and finalise specification documentation.
2. Create an Invitation to Tender (ITT) for relevant software providers and obtain internal sign-off.
3. Lead the promotion, distribution and follow up of the ITT to relevant software providers.
4. Create a scoring grid for tenders and (where needed) attend the most promising demos. The expectation is that at least 5 options will be identified and investigated, with at least 3 viable software options chosen for review.
5. Identify key risks of the project and create a risk register with mitigations.
6. Lead the internal process for deciding the winning tender.
7. Negotiate the best value contract possible with the supplier, in liaison with Pact's Contracts and Data Protection Consultant (in role).
8. Lead the creation of an implementation plan with the software provider, Senior Information Officer and key Pact stakeholders. Included in the plan will be training for users.
9. Lead the delivery of the implementation plan working with Pact's Senior Information Officer.
Requirements for Consultant
10. Significant experience of project managing the procurement and implementation of critical IT systems in an organisation of our size.
11. Significant understanding of data protection and the handling of sensitive data.
12. Availability during the consulting period. A maximum of two weeks break could be agreed if there is no detriment to the project deadline.
13. Desirable — experience of software for case history databases or other databases where the individual is the key index.
14. Desirable — experience of working with software used in the public sector, particularly the criminal justice system.
15. Desirable — UK or EU-based.
Application Assessment: Implementation Phasing Plan
Alongside your covering letter and CV, we are asking all candidates to complete a short written assessment as part of their application. This is a deliberate part of our selection process — rather than relying on our own assumptions about how this project should be phased, we want to understand how candidates read and engage with the brief.
Assessment Requirement: Implementation Phasing Plan As part of your application, you are required to submit a short, written phasing plan as an additional document alongside your covering letter and CV. This is a core element of the selection process. Your plan should be no longer than two sides of A4 and address the following:
1. Your proposed phasing of the project from contract award through to full system rollout (April–September 2027), including key milestones.
2. How you would approach the transition from the existing system (ECINS) to the new CMS — particularly the overlap period during which both systems may be in use.
3. Your assumptions — we are interested in understanding how you read the brief and where you would expect to find further information once engaged.
4. Any early risks or dependencies you have identified that could affect the phasing. There is no single correct answer. We are looking for evidence of structured thinking, practical project management experience, and an ability to engage meaningfully with a complex brief under uncertainty.
Please attach your phasing plan as a separate document when submitting your application. There is no prescribed format, but we recommend a clear structure with headings. Visual representations such as a simple Gantt or timeline are welcome but not required.
How to Express an Interest
Please send a covering letter and your CV to development@prisonadvice.org.uk
The covering letter should outline at least three examples of similar procurements & implementations.
Please also include your Implementation Phasing Plan as a separate document (see Assessment section above).
Title: Data Quality Analyst
Contract Type: Fixed Term Contract (12 months)
Salary: £42,700 per annum (Regional salary)
Grade: 9
Reporting Office: Manchester, Trafford
Persona: Agile Worker : 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Office Worker: Contractual hours to be worked from reporting office
Closing Date: 20th April 2026
Interview Dates: 29th April 2026 ( Please note that in person interviews will be held at the West Ham Lane Office, Stratford )
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Join our Data Quality and Assurance Team at L&Q and be part of L&Q’s transformation into a truly data driven organisation. This is a unique opportunity to shape how data is trusted, governed, and used across the business, directly influencing decision-making, regulatory compliance, and service improvement for our customers. If you’re passionate about turning data into meaningful insight and driving real change, this role offers both impact and visibility.
As a Data Quality Analyst, you will play a key role in embedding L&Q’s Data Governance Framework across the organisation. You will work closely with stakeholders to improve data quality, define standards, and ensure that data is accurate, consistent, and trusted for operational, regulatory, and strategic use.
L&Q is on a journey towards becoming an insight-driven organisation using trusted data. We have recently refined our corporate Data Governance Framework and are now embedding it to improve how we collect, manage, and share data.
This role is critical in ensuring we achieve one trusted version of the truth supporting consistent regulatory reporting, improving operational performance, and enabling data-driven decision-making across the organisation.
You will report into the Data Quality and Assurance Manager and be part of the wider Data Governance team, working collaboratively with Data Owners, Data Stewards, technology teams, and business stakeholders across L&Q.
If this sounds like you, we would love for you to apply!
Your impact in the role:
Investigate data issues using SQL, Excel, Housing Management System, Master data management tool and other analytical tools to identify root causes and propose solutions to enable efficient resolution
Maintain and enhance the organisation’s data governance framework by supporting the development and upkeep of the Business Glossary and Critical Data Elements (CDEs), ensuring alignment with business definitions, standards, and regulatory requirements
Drive business stakeholders and Data Stewards to create and deliver data improvement plans that enhance data quality and support organisational objectives
Work with Data Stewards and business stakeholders to define data quality metrics based on business rules; develop reports and scorecards to monitor performance, and communicate key insights to business leads
Maintain records of end-to-end data flows and information assets, ensuring they are auditable and compliant with regulatory expectations
Complete and support regulatory returns (for the Regulator of Social Housing), providing assurance to governance leads on the accuracy and completeness of submissions
Assess the impact of data-related changes, ensuring processes and business rules align with data standards and contribute to business and process improvements
Collaborate with Data Owners, Data Stewards, technology teams, and governance forums to embed data governance practices across the organisation
Support and contribute to the Data Governance Forum and working groups through reporting and proactive stakeholder engagement
What you'll bring:
Strong experience within the housing sector as a data quality analyst, or experience within a data governance or data quality function in a similar organisation
Ability to lead conversation and maintain stakeholder engagement is essential
Understanding of DAMA data quality management is desirable
Educated to degree level or equivalent is desirable
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
08/04/2026
Contractor
Title: Data Quality Analyst
Contract Type: Fixed Term Contract (12 months)
Salary: £42,700 per annum (Regional salary)
Grade: 9
Reporting Office: Manchester, Trafford
Persona: Agile Worker : 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Office Worker: Contractual hours to be worked from reporting office
Closing Date: 20th April 2026
Interview Dates: 29th April 2026 ( Please note that in person interviews will be held at the West Ham Lane Office, Stratford )
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Join our Data Quality and Assurance Team at L&Q and be part of L&Q’s transformation into a truly data driven organisation. This is a unique opportunity to shape how data is trusted, governed, and used across the business, directly influencing decision-making, regulatory compliance, and service improvement for our customers. If you’re passionate about turning data into meaningful insight and driving real change, this role offers both impact and visibility.
As a Data Quality Analyst, you will play a key role in embedding L&Q’s Data Governance Framework across the organisation. You will work closely with stakeholders to improve data quality, define standards, and ensure that data is accurate, consistent, and trusted for operational, regulatory, and strategic use.
L&Q is on a journey towards becoming an insight-driven organisation using trusted data. We have recently refined our corporate Data Governance Framework and are now embedding it to improve how we collect, manage, and share data.
This role is critical in ensuring we achieve one trusted version of the truth supporting consistent regulatory reporting, improving operational performance, and enabling data-driven decision-making across the organisation.
You will report into the Data Quality and Assurance Manager and be part of the wider Data Governance team, working collaboratively with Data Owners, Data Stewards, technology teams, and business stakeholders across L&Q.
If this sounds like you, we would love for you to apply!
Your impact in the role:
Investigate data issues using SQL, Excel, Housing Management System, Master data management tool and other analytical tools to identify root causes and propose solutions to enable efficient resolution
Maintain and enhance the organisation’s data governance framework by supporting the development and upkeep of the Business Glossary and Critical Data Elements (CDEs), ensuring alignment with business definitions, standards, and regulatory requirements
Drive business stakeholders and Data Stewards to create and deliver data improvement plans that enhance data quality and support organisational objectives
Work with Data Stewards and business stakeholders to define data quality metrics based on business rules; develop reports and scorecards to monitor performance, and communicate key insights to business leads
Maintain records of end-to-end data flows and information assets, ensuring they are auditable and compliant with regulatory expectations
Complete and support regulatory returns (for the Regulator of Social Housing), providing assurance to governance leads on the accuracy and completeness of submissions
Assess the impact of data-related changes, ensuring processes and business rules align with data standards and contribute to business and process improvements
Collaborate with Data Owners, Data Stewards, technology teams, and governance forums to embed data governance practices across the organisation
Support and contribute to the Data Governance Forum and working groups through reporting and proactive stakeholder engagement
What you'll bring:
Strong experience within the housing sector as a data quality analyst, or experience within a data governance or data quality function in a similar organisation
Ability to lead conversation and maintain stakeholder engagement is essential
Understanding of DAMA data quality management is desirable
Educated to degree level or equivalent is desirable
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Title: Data Quality Analyst
Contract Type: Fixed Term Contract (12 months)
Salary: £48,700 per annum (London weighted salary)
Grade: 9
Reporting Office: London, Stratford
Persona: Agile Worker : 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Office Worker: Contractual hours to be worked from reporting office
Closing Date: 20th April 2026
Interview Dates: 29th April 2026 ( Please note that in person interviews will be held at the West Ham Lane Office, Stratford )
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Join our Data Quality and Assurance Team at L&Q and be part of L&Q’s transformation into a truly data driven organisation. This is a unique opportunity to shape how data is trusted, governed, and used across the business, directly influencing decision-making, regulatory compliance, and service improvement for our customers. If you’re passionate about turning data into meaningful insight and driving real change, this role offers both impact and visibility.
As a Data Quality Analyst, you will play a key role in embedding L&Q’s Data Governance Framework across the organisation. You will work closely with stakeholders to improve data quality, define standards, and ensure that data is accurate, consistent, and trusted for operational, regulatory, and strategic use.
L&Q is on a journey towards becoming an insight-driven organisation using trusted data. We have recently refined our corporate Data Governance Framework and are now embedding it to improve how we collect, manage, and share data.
This role is critical in ensuring we achieve one trusted version of the truth supporting consistent regulatory reporting, improving operational performance, and enabling data-driven decision-making across the organisation.
You will report into the Data Quality and Assurance Manager and be part of the wider Data Governance team, working collaboratively with Data Owners, Data Stewards, technology teams, and business stakeholders across L&Q.
If this sounds like you, we would love for you to apply!
Your impact in the role:
Investigate data issues using SQL, Excel, Housing Management System, Master data management tool and other analytical tools to identify root causes and propose solutions to enable efficient resolution
Maintain and enhance the organisation’s data governance framework by supporting the development and upkeep of the Business Glossary and Critical Data Elements (CDEs), ensuring alignment with business definitions, standards, and regulatory requirements
Drive business stakeholders and Data Stewards to create and deliver data improvement plans that enhance data quality and support organisational objectives
Work with Data Stewards and business stakeholders to define data quality metrics based on business rules; develop reports and scorecards to monitor performance, and communicate key insights to business leads
Maintain records of end-to-end data flows and information assets, ensuring they are auditable and compliant with regulatory expectations
Complete and support regulatory returns (for the Regulator of Social Housing), providing assurance to governance leads on the accuracy and completeness of submissions
Assess the impact of data-related changes, ensuring processes and business rules align with data standards and contribute to business and process improvements
Collaborate with Data Owners, Data Stewards, technology teams, and governance forums to embed data governance practices across the organisation
Support and contribute to the Data Governance Forum and working groups through reporting and proactive stakeholder engagement
What you'll bring:
Strong experience within the housing sector as a data quality analyst, or experience within a data governance or data quality function in a similar organisation
Ability to lead conversation and maintain stakeholder engagement is essential
Understanding of DAMA data quality management is desirable
Educated to degree level or equivalent is desirable
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
08/04/2026
Contractor
Title: Data Quality Analyst
Contract Type: Fixed Term Contract (12 months)
Salary: £48,700 per annum (London weighted salary)
Grade: 9
Reporting Office: London, Stratford
Persona: Agile Worker : 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Office Worker: Contractual hours to be worked from reporting office
Closing Date: 20th April 2026
Interview Dates: 29th April 2026 ( Please note that in person interviews will be held at the West Ham Lane Office, Stratford )
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Join our Data Quality and Assurance Team at L&Q and be part of L&Q’s transformation into a truly data driven organisation. This is a unique opportunity to shape how data is trusted, governed, and used across the business, directly influencing decision-making, regulatory compliance, and service improvement for our customers. If you’re passionate about turning data into meaningful insight and driving real change, this role offers both impact and visibility.
As a Data Quality Analyst, you will play a key role in embedding L&Q’s Data Governance Framework across the organisation. You will work closely with stakeholders to improve data quality, define standards, and ensure that data is accurate, consistent, and trusted for operational, regulatory, and strategic use.
L&Q is on a journey towards becoming an insight-driven organisation using trusted data. We have recently refined our corporate Data Governance Framework and are now embedding it to improve how we collect, manage, and share data.
This role is critical in ensuring we achieve one trusted version of the truth supporting consistent regulatory reporting, improving operational performance, and enabling data-driven decision-making across the organisation.
You will report into the Data Quality and Assurance Manager and be part of the wider Data Governance team, working collaboratively with Data Owners, Data Stewards, technology teams, and business stakeholders across L&Q.
If this sounds like you, we would love for you to apply!
Your impact in the role:
Investigate data issues using SQL, Excel, Housing Management System, Master data management tool and other analytical tools to identify root causes and propose solutions to enable efficient resolution
Maintain and enhance the organisation’s data governance framework by supporting the development and upkeep of the Business Glossary and Critical Data Elements (CDEs), ensuring alignment with business definitions, standards, and regulatory requirements
Drive business stakeholders and Data Stewards to create and deliver data improvement plans that enhance data quality and support organisational objectives
Work with Data Stewards and business stakeholders to define data quality metrics based on business rules; develop reports and scorecards to monitor performance, and communicate key insights to business leads
Maintain records of end-to-end data flows and information assets, ensuring they are auditable and compliant with regulatory expectations
Complete and support regulatory returns (for the Regulator of Social Housing), providing assurance to governance leads on the accuracy and completeness of submissions
Assess the impact of data-related changes, ensuring processes and business rules align with data standards and contribute to business and process improvements
Collaborate with Data Owners, Data Stewards, technology teams, and governance forums to embed data governance practices across the organisation
Support and contribute to the Data Governance Forum and working groups through reporting and proactive stakeholder engagement
What you'll bring:
Strong experience within the housing sector as a data quality analyst, or experience within a data governance or data quality function in a similar organisation
Ability to lead conversation and maintain stakeholder engagement is essential
Understanding of DAMA data quality management is desirable
Educated to degree level or equivalent is desirable
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
The Infrastructure team resides within the innovative and progressive Digital and Technology Directorate and is embedded in a major and exciting three year legacy displacement programme. The directorate is a welcoming group of over 100 multidisciplinary professionals, all focused on building, delivering and supporting secure, modern and efficient digital and technology services. This role leads the infrastructure team with responsibility for the design, implementation, administration and support of infrastructure and digital solutions and services and the effective deployment of resources. About the Role We are looking for an accomplished Digital and Technology Infrastructure Services Manager to join us and lead a team of engineers and their workload. You'll mentor, coach and help develop the team as well as work-load manage business as usual with projects. This is a great opportunity for you to apply your broad skills across a range of systems and services and to provide technical leadership, working collaboratively with key stakeholders and external parties in supporting and working closely with Digital and Technology teams, security advisors and senior management to provide solutions design, expertise and assurance to projects and programmes. You will help develop and maintain Digital and Technology infrastructure and platform policies and procedures, and work with senior management to develop the cyber security strategy. SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances. About You We are looking for a self-motivated and enthusiastic senior manager who will play a major role in the delivery of Digital and Technology services, from legacy system improvements / replacements through to digital and IT transformation. You will work closely with the various Digital teams and the Cyber Security team to design, create and improve new and existing products and services and you will work with business users, delivery teams and suppliers to identify and resolve issues and user needs. You must have very good, broad experience and knowledge of working in a Digital and Technology support environment using a variety of tools to support the management and delivery of production services. You should have experience across all IT service delivery activities including service management, incident management, change management, release management, configuration management, continual service improvement and customer satisfaction as well as playing a role in ensuring the highest levels of operational service delivery. A key part of this role is core infrastructure lifecycle management, ensuring clear and effective roadmaps and taking responsibility for their upgrades or replacements as required. Aligned with this is working with partners to help deliver the service and contract management of these third parties, including support and maintenance contract renewals. The role incorporates budget responsibility for the infrastructure and associated services, working alongside Finance and Procurement colleagues on renewals and supplier performance management. In addition to the activities outlined above, you must have people management experience to lead a team of infrastructure engineers, delivering a range of IT services. Benefits • You will be based in a beautiful setting by the River Thames in Kew with staff parking and good transport links. • An opportunity to work a hybrid working pattern • A comprehensive benefits scheme including a generous Civil Service pension, a subsidised on-site coffee shop and restaurant, season ticket loans, on-site gym and clubs. • 25 days leave rising incrementally to 30 days after six years (plus 10.5 days public and privilege holidays each year) • Excellent training and development opportunities tailored to your role and an agreed development plan. • Influencing the strategic objectives and the opportunity to define, design and implement improvements. • An opportunity to use or learn a wide range of skills. This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time. Application Process: Interviews: Interviews will be held onsite, no earlier than week commencing 4th May Applications: You will be asked to provide answers to 5 questions relating to the key requirements for the role, and to provide your work history. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please visit the Civil Service Careers website where you can find further information on the use of AI in the application guidance section. Sponsorship: We are unable to offer sponsorship for this role.
02/04/2026
Full time
The Infrastructure team resides within the innovative and progressive Digital and Technology Directorate and is embedded in a major and exciting three year legacy displacement programme. The directorate is a welcoming group of over 100 multidisciplinary professionals, all focused on building, delivering and supporting secure, modern and efficient digital and technology services. This role leads the infrastructure team with responsibility for the design, implementation, administration and support of infrastructure and digital solutions and services and the effective deployment of resources. About the Role We are looking for an accomplished Digital and Technology Infrastructure Services Manager to join us and lead a team of engineers and their workload. You'll mentor, coach and help develop the team as well as work-load manage business as usual with projects. This is a great opportunity for you to apply your broad skills across a range of systems and services and to provide technical leadership, working collaboratively with key stakeholders and external parties in supporting and working closely with Digital and Technology teams, security advisors and senior management to provide solutions design, expertise and assurance to projects and programmes. You will help develop and maintain Digital and Technology infrastructure and platform policies and procedures, and work with senior management to develop the cyber security strategy. SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances. About You We are looking for a self-motivated and enthusiastic senior manager who will play a major role in the delivery of Digital and Technology services, from legacy system improvements / replacements through to digital and IT transformation. You will work closely with the various Digital teams and the Cyber Security team to design, create and improve new and existing products and services and you will work with business users, delivery teams and suppliers to identify and resolve issues and user needs. You must have very good, broad experience and knowledge of working in a Digital and Technology support environment using a variety of tools to support the management and delivery of production services. You should have experience across all IT service delivery activities including service management, incident management, change management, release management, configuration management, continual service improvement and customer satisfaction as well as playing a role in ensuring the highest levels of operational service delivery. A key part of this role is core infrastructure lifecycle management, ensuring clear and effective roadmaps and taking responsibility for their upgrades or replacements as required. Aligned with this is working with partners to help deliver the service and contract management of these third parties, including support and maintenance contract renewals. The role incorporates budget responsibility for the infrastructure and associated services, working alongside Finance and Procurement colleagues on renewals and supplier performance management. In addition to the activities outlined above, you must have people management experience to lead a team of infrastructure engineers, delivering a range of IT services. Benefits • You will be based in a beautiful setting by the River Thames in Kew with staff parking and good transport links. • An opportunity to work a hybrid working pattern • A comprehensive benefits scheme including a generous Civil Service pension, a subsidised on-site coffee shop and restaurant, season ticket loans, on-site gym and clubs. • 25 days leave rising incrementally to 30 days after six years (plus 10.5 days public and privilege holidays each year) • Excellent training and development opportunities tailored to your role and an agreed development plan. • Influencing the strategic objectives and the opportunity to define, design and implement improvements. • An opportunity to use or learn a wide range of skills. This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time. Application Process: Interviews: Interviews will be held onsite, no earlier than week commencing 4th May Applications: You will be asked to provide answers to 5 questions relating to the key requirements for the role, and to provide your work history. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please visit the Civil Service Careers website where you can find further information on the use of AI in the application guidance section. Sponsorship: We are unable to offer sponsorship for this role.
Medaille Trust
Home-Based Physiotherapy Services, London, UK
REMOTE
NO CVS ACCEPTED and STRICTLY NO AGENCIES/RECRUITMENT CONSULTANTS.
This role requires the submission of a completed Medaille Trust Application Form which you can download from the Vacancies page on Medaille Trust website. This is to be uploaded to the 'Other Document Upload' button. Your application will not be considered without an application form as we do not accept CVS.
THE CLOSING DATE FOR THIS ROLE IS 01/05/26 AT 10AM
About the job
We are looking for a Senior IT and Network Technician to lead the technical administration and security of our digital workplace.
In the role you will:
• Bridge the gap between our cloud environment (Microsoft 365/Intune) and our physical infrastructure (Ubiquiti Networking).
• Ensure our staff can work securely from any location while protecting sensitive beneficiary data through robust Conditional Access and VLAN segmentation.
• Act as the 1st line support escalation point for complex technical issues.
• Travel across sites to set up DSE workstations and assist with IT sessions.
What we are looking for:
• A Microsoft 365 Specialist, with proven experience managing a Microsoft 365 tenant with a focus on security and compliance.
• An Intune Expert, with a deep understanding of MDM/MAM, configuration profiles, and packaging applications.
• A Networking Professional with solid experience with Ubiquiti UniFi hardware and software.
• Proven experience of DNS, DHCP, VLAN tagging, and firewall rule logic.
• Experience implementing "Least Privilege" access and Cyber Essentials standards. Interested?
For full details and how to apply please visit https://www.Medaille-trust.org.uk/vacancies
If you have any queries, please contact HR on recruitment@medaille-trust.org.uk
Closing Date: Friday, 1 May 2026 at 10:00am
Interview date: Friday, 8 May 2026
This role is a subject to satisfactory Disclosure & Barring Service checks.
The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.
Applications will be reviewed as they are received, and we reserve the right to interview/ appoint before the closing date. Early applications are therefore strongly encouraged.
Candidates are asked to complete their own application form without assistance from other external sources such as ChatGPT. Where there is reasonable belief that external support is evident, we regret that application forms will not be accepted for shortlisting.
About Us
About Us Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.
We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
27/03/2026
Full time
REMOTE
NO CVS ACCEPTED and STRICTLY NO AGENCIES/RECRUITMENT CONSULTANTS.
This role requires the submission of a completed Medaille Trust Application Form which you can download from the Vacancies page on Medaille Trust website. This is to be uploaded to the 'Other Document Upload' button. Your application will not be considered without an application form as we do not accept CVS.
THE CLOSING DATE FOR THIS ROLE IS 01/05/26 AT 10AM
About the job
We are looking for a Senior IT and Network Technician to lead the technical administration and security of our digital workplace.
In the role you will:
• Bridge the gap between our cloud environment (Microsoft 365/Intune) and our physical infrastructure (Ubiquiti Networking).
• Ensure our staff can work securely from any location while protecting sensitive beneficiary data through robust Conditional Access and VLAN segmentation.
• Act as the 1st line support escalation point for complex technical issues.
• Travel across sites to set up DSE workstations and assist with IT sessions.
What we are looking for:
• A Microsoft 365 Specialist, with proven experience managing a Microsoft 365 tenant with a focus on security and compliance.
• An Intune Expert, with a deep understanding of MDM/MAM, configuration profiles, and packaging applications.
• A Networking Professional with solid experience with Ubiquiti UniFi hardware and software.
• Proven experience of DNS, DHCP, VLAN tagging, and firewall rule logic.
• Experience implementing "Least Privilege" access and Cyber Essentials standards. Interested?
For full details and how to apply please visit https://www.Medaille-trust.org.uk/vacancies
If you have any queries, please contact HR on recruitment@medaille-trust.org.uk
Closing Date: Friday, 1 May 2026 at 10:00am
Interview date: Friday, 8 May 2026
This role is a subject to satisfactory Disclosure & Barring Service checks.
The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.
Applications will be reviewed as they are received, and we reserve the right to interview/ appoint before the closing date. Early applications are therefore strongly encouraged.
Candidates are asked to complete their own application form without assistance from other external sources such as ChatGPT. Where there is reasonable belief that external support is evident, we regret that application forms will not be accepted for shortlisting.
About Us
About Us Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.
We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
09/03/2026
Full time
Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
We are looking for an experienced technology leader to support strategic direction for our technology services, someone who is values driven and supports our mission, people and front-line services.
This is a senior leadership role with responsibility for the delivery, resilience and continuous improvement of the organisation’s technology estate including workplace technology, infrastructure, networks, IT service management and will involve working with third-party suppliers.
Working closely with the IT Manager, you’ll provide day-to-day operational oversight while also leading technology projects and improvement programmes that modernise systems, strengthen resilience and embed best practice. You’ll act as a trusted point of contact for technology change across the organisation — listening to colleagues, understanding their needs and translating them into practical, effective solutions.
You will also support with the procurement and management of IT goods and services, ensuring strong supplier performance, value for money and responsible use of resources. Providing a responsive, customer-focused IT service is central to this role. You’ll ensure high-quality advice, effective support and timely resolution of issues for colleagues across the organisation.
The role requires a strong background and understanding of IT, as well as of our organisations key priorities, challenges, creativity, and pragmatism. You should be able to apply best practice from across the technology sector, adapting for our not-for-profit organisation where value for money, resource management, and effective frontline services are essential.
This varied role will include specific responsibility for:
Working with colleagues to understand organisational needs, challenges, and opportunities, and translating these into clear, evidence-based technology requirements
Lead the mobilisation of new technology products and services across their full lifecycle, from identification and business case development through to implementation, adoption, optimisation, and retirement
Ensure product and service roadmaps are aligned with organisational priorities, user needs, and available resources
Oversee change management and user adoption activities to ensure new products and services are embedded effectively across the organisation
Balance strategic oversight with hands-on involvement to ensure successful delivery and ongoing value from technology investments
Lead and deliver technology projects and continuous improvement programmes to modernise systems and strengthen organisational resilience - translating organisational needs into practical and well-evidenced technology solutions
Lead on cyber security, including security controls, patch management, system updates, risk identification and mitigation
Lead and support the organisation in achieving and maintaining Cyber Essentials Plus accreditation
Ensure strong cyber security practices are embedded and consistently applied across the organisation
Ensure infrastructure, applications and devices are proactively monitored, secure, compliant, and well maintained
Apply technology best practice in a pragmatic way, adapted to the needs and constraints of a not-for-profit organisation
We will support your ongoing professional development with access to training and membership of professional networks.
We can offer full time (37.5 hours) or part-time hours, subject to a minimum of 30 hours, with the expectation of some flexibility to attend evening meetings and undertake national travel. The post will be based in our Head Office in Stockport. Our offices are readily accessible on public transport as we are based in in the centre of Stockport close to the mainline train station.
For more information about this role please do not hesitate to contact Tracey Cornhill by email to Tracey.Cornhill@creativesupport.co.uk
Vacancy Reference Number: 84299
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number
Benefits of working with Creative Support include a probationary bonus, pension contributions, free life assurance, 38 days Leave and company paid enhanced DBS.
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker Visas .
30/01/2026
Full time
We are looking for an experienced technology leader to support strategic direction for our technology services, someone who is values driven and supports our mission, people and front-line services.
This is a senior leadership role with responsibility for the delivery, resilience and continuous improvement of the organisation’s technology estate including workplace technology, infrastructure, networks, IT service management and will involve working with third-party suppliers.
Working closely with the IT Manager, you’ll provide day-to-day operational oversight while also leading technology projects and improvement programmes that modernise systems, strengthen resilience and embed best practice. You’ll act as a trusted point of contact for technology change across the organisation — listening to colleagues, understanding their needs and translating them into practical, effective solutions.
You will also support with the procurement and management of IT goods and services, ensuring strong supplier performance, value for money and responsible use of resources. Providing a responsive, customer-focused IT service is central to this role. You’ll ensure high-quality advice, effective support and timely resolution of issues for colleagues across the organisation.
The role requires a strong background and understanding of IT, as well as of our organisations key priorities, challenges, creativity, and pragmatism. You should be able to apply best practice from across the technology sector, adapting for our not-for-profit organisation where value for money, resource management, and effective frontline services are essential.
This varied role will include specific responsibility for:
Working with colleagues to understand organisational needs, challenges, and opportunities, and translating these into clear, evidence-based technology requirements
Lead the mobilisation of new technology products and services across their full lifecycle, from identification and business case development through to implementation, adoption, optimisation, and retirement
Ensure product and service roadmaps are aligned with organisational priorities, user needs, and available resources
Oversee change management and user adoption activities to ensure new products and services are embedded effectively across the organisation
Balance strategic oversight with hands-on involvement to ensure successful delivery and ongoing value from technology investments
Lead and deliver technology projects and continuous improvement programmes to modernise systems and strengthen organisational resilience - translating organisational needs into practical and well-evidenced technology solutions
Lead on cyber security, including security controls, patch management, system updates, risk identification and mitigation
Lead and support the organisation in achieving and maintaining Cyber Essentials Plus accreditation
Ensure strong cyber security practices are embedded and consistently applied across the organisation
Ensure infrastructure, applications and devices are proactively monitored, secure, compliant, and well maintained
Apply technology best practice in a pragmatic way, adapted to the needs and constraints of a not-for-profit organisation
We will support your ongoing professional development with access to training and membership of professional networks.
We can offer full time (37.5 hours) or part-time hours, subject to a minimum of 30 hours, with the expectation of some flexibility to attend evening meetings and undertake national travel. The post will be based in our Head Office in Stockport. Our offices are readily accessible on public transport as we are based in in the centre of Stockport close to the mainline train station.
For more information about this role please do not hesitate to contact Tracey Cornhill by email to Tracey.Cornhill@creativesupport.co.uk
Vacancy Reference Number: 84299
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number
Benefits of working with Creative Support include a probationary bonus, pension contributions, free life assurance, 38 days Leave and company paid enhanced DBS.
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker Visas .
Cloud Consulting have an urgent requirement for an experienced Security Architect to work on a high-profile project for a leading company. The role is a hybrid one - 2 days p/week on-site in London, and 3 days remote, and is inside of IR35. The security architect will create and design security for the client's systems and services, maintaining security documentation and develop architecture patterns and security approaches to the new technologies. At this role level, you will: undertake structured analysis of technical issues, translating this analysis into technical designs that describe a solution be consulted about design and provide design patterns identify deeper issues that need fixing look for opportunities to collaborate and reuse components, communicating with both technical and non-technical stakeholders align designs with Enterprise Architecture Main Activities Documenting service assets Sourcing a threat assessment Performing threat modelling Performing a security risk assessment Agreeing security controls set for your service Responding to and mitigating security risks Assessing the effectiveness of security controls Implementing a vulnerability management process Managing observability Evaluating the security impact of changes Skills Analysis apply the approach to real problems and consider all relevant information apply appropriate rigour to ensure a full solution is designed and achieves the business outcome Communication demonstrate a deep understanding of security concepts and can apply them to a technical level effectively translate and accurately communicate security and risk implications to technical and non-technical stakeholders successfully respond to challenges manage stakeholder expectations and be flexible, adapting to stakeholder reactions to reach consensus Designing secure systems design and review system architectures through the application of patterns and principles Enabling and informing risk-based decisions work with risk owners to advise and give feedback advise on risk impact and whether it's within risk tolerance describe different risk methodologies and how these are applied, as well as the proportionality of risk Security technology explain the effect of vulnerabilities on current and future designs share information on a range of systems, but may specialise in one Understanding security implications of transformation interpret and apply an understanding of policy and process, business architecture, and legal and political implications to assist the development of technical solutions or controls If you are interested, please forward a copy of your C.V in the first instance.
18/04/2026
Contractor
Cloud Consulting have an urgent requirement for an experienced Security Architect to work on a high-profile project for a leading company. The role is a hybrid one - 2 days p/week on-site in London, and 3 days remote, and is inside of IR35. The security architect will create and design security for the client's systems and services, maintaining security documentation and develop architecture patterns and security approaches to the new technologies. At this role level, you will: undertake structured analysis of technical issues, translating this analysis into technical designs that describe a solution be consulted about design and provide design patterns identify deeper issues that need fixing look for opportunities to collaborate and reuse components, communicating with both technical and non-technical stakeholders align designs with Enterprise Architecture Main Activities Documenting service assets Sourcing a threat assessment Performing threat modelling Performing a security risk assessment Agreeing security controls set for your service Responding to and mitigating security risks Assessing the effectiveness of security controls Implementing a vulnerability management process Managing observability Evaluating the security impact of changes Skills Analysis apply the approach to real problems and consider all relevant information apply appropriate rigour to ensure a full solution is designed and achieves the business outcome Communication demonstrate a deep understanding of security concepts and can apply them to a technical level effectively translate and accurately communicate security and risk implications to technical and non-technical stakeholders successfully respond to challenges manage stakeholder expectations and be flexible, adapting to stakeholder reactions to reach consensus Designing secure systems design and review system architectures through the application of patterns and principles Enabling and informing risk-based decisions work with risk owners to advise and give feedback advise on risk impact and whether it's within risk tolerance describe different risk methodologies and how these are applied, as well as the proportionality of risk Security technology explain the effect of vulnerabilities on current and future designs share information on a range of systems, but may specialise in one Understanding security implications of transformation interpret and apply an understanding of policy and process, business architecture, and legal and political implications to assist the development of technical solutions or controls If you are interested, please forward a copy of your C.V in the first instance.
Cloud Consulting have an urgent requirement for an experienced ADW Developer to join a high-profile project for a leading company. The role is a hybrid one - 2 days on-site in Andover, and 3 days remote, and is outside of IR35. The role requires Security Clearance. Responsibilities Designed subject areas using RPD (Repository) design in Oracle Analytics. Designed, developed, and implemented Oracle Analytics Server (OAS) security including users, roles, and data-level security. Designed, developed, and implemented ODI (Oracle Data Integrator) mappings for ETL processes. Designed, developed, and implemented Data Warehouse solutions including data modelling and integration. Developed and implemented OAS reports and dashboards to support business analytics and reporting needs. Provided production support for existing live OAS, ODI, data warehouse objects. Analysed and resolved data, ETL, and reporting issues to ensure system stability. Performed performance tuning of RPD objects, ODI mappings, queries, and reports. Maintained and documented standard processes, procedures, and technical documentation . If you are interested, please forward a copy of your C.V in the first instance.
18/04/2026
Contractor
Cloud Consulting have an urgent requirement for an experienced ADW Developer to join a high-profile project for a leading company. The role is a hybrid one - 2 days on-site in Andover, and 3 days remote, and is outside of IR35. The role requires Security Clearance. Responsibilities Designed subject areas using RPD (Repository) design in Oracle Analytics. Designed, developed, and implemented Oracle Analytics Server (OAS) security including users, roles, and data-level security. Designed, developed, and implemented ODI (Oracle Data Integrator) mappings for ETL processes. Designed, developed, and implemented Data Warehouse solutions including data modelling and integration. Developed and implemented OAS reports and dashboards to support business analytics and reporting needs. Provided production support for existing live OAS, ODI, data warehouse objects. Analysed and resolved data, ETL, and reporting issues to ensure system stability. Performed performance tuning of RPD objects, ODI mappings, queries, and reports. Maintained and documented standard processes, procedures, and technical documentation . If you are interested, please forward a copy of your C.V in the first instance.
If you are looking for a career at the cutting edge, delivering a first of its kind technology of great strategic and national importance, then apply to DragonFire today! Salary: Up to £53,000, depending on experience/grade Dynamic (hybrid) working: 3 days per week on-site due to workload classification Security Clearance: British Citizen or a Dual UK national with British citizenship Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more . With the recent award of the DragonFire Contract, MBDA will be delivering the first ever Laser Directed Energy Weapon (LDEW) onto Royal Navy warships within the next 2 years. Following on from these successes, MBDA is looking for flexible, motivated, and technically astute candidates to continue to develop DragonFire into a world class, deployable, LDEW air defence system. Our ambitious plans involve parallel and interleaved streams of pioneering technology, experimentation and rapid weapon system development, providing opportunities across the key weapon system domains of Systems Engineering: requirements, design, performance analysis and certification. What we are looking for: PhD or industry experience in the development of laser technology at a system level In-depth understanding of laser physics and optics, with the ability to influence and contribute to the design and development of a cutting-edge laser systems and technology Ability to support technical mediation, communicating issues, architectures and ideas at all levels Demonstrated ability in technical mediation, communicating complex laser and optics concepts, architectures, and ideas effectively at all levels, from high-level management and technical experts to systems engineering specialists and non-technical stakeholders Ability to develop excellent working relationships with partners and customers/key stakeholders as well as team members and other departments A passion for problem-solving, persistence, and a commitment to delivering high-quality results Desirable/Advantageous Experience: Experience with high-power laser technology / laser systems Requirements analysis, specifications and justification Systems proving, design assurance and certification Experience of developing complex systems, ideally in defence Support functional design with requirement flow down through system/sub-system/equipment Experience of system architecting tools e.g. DOORS/DOORS NG/Rhapsody Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
18/04/2026
Full time
If you are looking for a career at the cutting edge, delivering a first of its kind technology of great strategic and national importance, then apply to DragonFire today! Salary: Up to £53,000, depending on experience/grade Dynamic (hybrid) working: 3 days per week on-site due to workload classification Security Clearance: British Citizen or a Dual UK national with British citizenship Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more . With the recent award of the DragonFire Contract, MBDA will be delivering the first ever Laser Directed Energy Weapon (LDEW) onto Royal Navy warships within the next 2 years. Following on from these successes, MBDA is looking for flexible, motivated, and technically astute candidates to continue to develop DragonFire into a world class, deployable, LDEW air defence system. Our ambitious plans involve parallel and interleaved streams of pioneering technology, experimentation and rapid weapon system development, providing opportunities across the key weapon system domains of Systems Engineering: requirements, design, performance analysis and certification. What we are looking for: PhD or industry experience in the development of laser technology at a system level In-depth understanding of laser physics and optics, with the ability to influence and contribute to the design and development of a cutting-edge laser systems and technology Ability to support technical mediation, communicating issues, architectures and ideas at all levels Demonstrated ability in technical mediation, communicating complex laser and optics concepts, architectures, and ideas effectively at all levels, from high-level management and technical experts to systems engineering specialists and non-technical stakeholders Ability to develop excellent working relationships with partners and customers/key stakeholders as well as team members and other departments A passion for problem-solving, persistence, and a commitment to delivering high-quality results Desirable/Advantageous Experience: Experience with high-power laser technology / laser systems Requirements analysis, specifications and justification Systems proving, design assurance and certification Experience of developing complex systems, ideally in defence Support functional design with requirement flow down through system/sub-system/equipment Experience of system architecting tools e.g. DOORS/DOORS NG/Rhapsody Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Bristol We are seeking innovative and passionate system thinkers to join our dynamic team, working on an ambitious and pioneering programme.Imagine playing a crucial role in designing and delivering next-generation combat air systems that will set new standards in weapon integration, effectiveness and efficiency. Salary: Up to £47,000 depending on experience Dynamic (hybrid) working: 4/5 days per week on-site due to workload classification Security Clearance: British Citizen or a Dual UK national with British citizenship Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more . The Opportunity: Join a ground-breaking programme within the Defence sector, focused on designing and delivering a cutting-edge Future Combat Air Programme for the Royal Air Force within an ambitious timeframe. This initiative is built upon a global partnership through the Global Combat Air Programme (GCAP), uniting the UK with international allies Italy and Japan. Together, we aim to revolutionise the integration and employment of weapons, moving beyond traditional methods to create a more dynamic and efficient approach. We are seeking dynamic and motivated system thinkers to become integral members of our programme team. This role offers an unparalleled chance to significantly contribute to the development of advanced Weapon Effects Management capabilities. Your work will be instrumental in reducing cognitive burden and facilitating the seamless coordination of complex weaponry in the battlespace, ensuring our missions are executed with precision and effectiveness. Join us and be part of a transformative journey that will shape the future of combat air operations. Some of the Key Accountabilities for this role include but are not limited to; Delivery of key System of Systems concepting activities Requirements elicitation and decomposition Architectural processes across the project Model Based Engineering tools Work with design teams to define and convey the overall system concept, trades, fundamental design principles and constraints that balance fulfilment of the need Support to cross functional assessment and analysis activities What we're looking for from you: Analytical Systems thinkers that are able to develop and communicate new concepts and architectures, with an understanding of the requirements/needs that drive the design Ability to present and engage with a senior set of internal and external stakeholders Ability to influence and drive a narrative Willingness to learn and deliver as part of an agile team Attention to detail along with excellent organisational and communication skills Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
18/04/2026
Full time
Bristol We are seeking innovative and passionate system thinkers to join our dynamic team, working on an ambitious and pioneering programme.Imagine playing a crucial role in designing and delivering next-generation combat air systems that will set new standards in weapon integration, effectiveness and efficiency. Salary: Up to £47,000 depending on experience Dynamic (hybrid) working: 4/5 days per week on-site due to workload classification Security Clearance: British Citizen or a Dual UK national with British citizenship Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more . The Opportunity: Join a ground-breaking programme within the Defence sector, focused on designing and delivering a cutting-edge Future Combat Air Programme for the Royal Air Force within an ambitious timeframe. This initiative is built upon a global partnership through the Global Combat Air Programme (GCAP), uniting the UK with international allies Italy and Japan. Together, we aim to revolutionise the integration and employment of weapons, moving beyond traditional methods to create a more dynamic and efficient approach. We are seeking dynamic and motivated system thinkers to become integral members of our programme team. This role offers an unparalleled chance to significantly contribute to the development of advanced Weapon Effects Management capabilities. Your work will be instrumental in reducing cognitive burden and facilitating the seamless coordination of complex weaponry in the battlespace, ensuring our missions are executed with precision and effectiveness. Join us and be part of a transformative journey that will shape the future of combat air operations. Some of the Key Accountabilities for this role include but are not limited to; Delivery of key System of Systems concepting activities Requirements elicitation and decomposition Architectural processes across the project Model Based Engineering tools Work with design teams to define and convey the overall system concept, trades, fundamental design principles and constraints that balance fulfilment of the need Support to cross functional assessment and analysis activities What we're looking for from you: Analytical Systems thinkers that are able to develop and communicate new concepts and architectures, with an understanding of the requirements/needs that drive the design Ability to present and engage with a senior set of internal and external stakeholders Ability to influence and drive a narrative Willingness to learn and deliver as part of an agile team Attention to detail along with excellent organisational and communication skills Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Cloud Consulting have an urgent requirement for experienced Service Designers to work on a high profile project to migrate ODI to Workato. The role is fully remote and is inside of IR35. Experience required: Rest API Integration Workato or any other low code platform like PowerApps experience Working knowledge of Databricks on Azure Experience with HTTP/REST Integrations between platforms Experience with SFTP/MFT Platform beneficial (some workflows are file based) Working knowledge of Database principles (a lot of our integrations are connecting directly with Azure Databricks/DataLake) If you are interested, please forward a copy of your C.V in the first instance.
18/04/2026
Contractor
Cloud Consulting have an urgent requirement for experienced Service Designers to work on a high profile project to migrate ODI to Workato. The role is fully remote and is inside of IR35. Experience required: Rest API Integration Workato or any other low code platform like PowerApps experience Working knowledge of Databricks on Azure Experience with HTTP/REST Integrations between platforms Experience with SFTP/MFT Platform beneficial (some workflows are file based) Working knowledge of Database principles (a lot of our integrations are connecting directly with Azure Databricks/DataLake) If you are interested, please forward a copy of your C.V in the first instance.
Are you ready to take your career to the next level and be part of an innovative team driving the future of autonomous technology? This company is offering an exceptional opportunity to join their dynamic environment as a AI/ML Sensor Fusion Engineer . With cutting-edge projects and a focus on delivering world-class solutions, this role is perfect for someone passionate about robotics, artificial intelligence, and machine learning from prototype to deployment. You'll be working on groundbreaking advancements in uncrewed ground vehicles, contributing to a global leader in the defence sector. This is your chance to make a tangible impact and shape the future of technology. What You Will Do: - Work on the development of AI and machine learning solutions for autonomous uncrewed ground vehicles, ensuring self-directed technologies using AI, machine learning, and sensors to perform complex tasks, make real-time decisions, and adapt to changing environments with minimal human intervention. - Implemnt Computer Vision AI and ML, focusing on algorithm models, data curation, and retraining processes. - Collaborate with cross-functional teams, including software, hardware, and prototyping specialists, to deliver integrated solutions. - Plan, schedule, and execute research and development agendas in conjunction with the AI/ML Team Lead. - Stay ahead of industry trends and advancements, ensuring the company remains competitive and at the forefront of technology. - Support the definition of project requirements and deliverables, while ensuring timely and high-quality execution. What You Will Bring: - Extensive knowledge of autonomous technologies, robotics, and uncrewed systems, with a focus on off-road environments. - Proven experience in developing and applying AI and ML methodologies, toolsets, and solutions such as Computer Vision - Strong technical expertise and ability to deliver innovative solutions in the automotive, defence, or transport industries. - Fluency in English, with excellent communication skills to collaborate across teams and locations. - Eligible to secure basic levels of security clearance. As a Software Engineer - Autonomous Systems , you'll play a pivotal role in driving innovation and excellence in the development of autonomous systems. This company is committed to delivering cutting-edge solutions that meet emerging customer needs and outperform competitors. By joining this team, you'll contribute to the advancement of robotics and autonomous technologies, ensuring success in a highly competitive industry. Your expertise will be valued, and your impact will be significant. Location: This role is based in Nuneaton, Warwickshire. Interested?: Don't miss the opportunity to be part of this exciting journey. Apply now to become a Software Engineer - Autonomous Systems and take the next step in your career. Your expertise and passion could be the key to shaping the future of autonomous technology! Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
18/04/2026
Full time
Are you ready to take your career to the next level and be part of an innovative team driving the future of autonomous technology? This company is offering an exceptional opportunity to join their dynamic environment as a AI/ML Sensor Fusion Engineer . With cutting-edge projects and a focus on delivering world-class solutions, this role is perfect for someone passionate about robotics, artificial intelligence, and machine learning from prototype to deployment. You'll be working on groundbreaking advancements in uncrewed ground vehicles, contributing to a global leader in the defence sector. This is your chance to make a tangible impact and shape the future of technology. What You Will Do: - Work on the development of AI and machine learning solutions for autonomous uncrewed ground vehicles, ensuring self-directed technologies using AI, machine learning, and sensors to perform complex tasks, make real-time decisions, and adapt to changing environments with minimal human intervention. - Implemnt Computer Vision AI and ML, focusing on algorithm models, data curation, and retraining processes. - Collaborate with cross-functional teams, including software, hardware, and prototyping specialists, to deliver integrated solutions. - Plan, schedule, and execute research and development agendas in conjunction with the AI/ML Team Lead. - Stay ahead of industry trends and advancements, ensuring the company remains competitive and at the forefront of technology. - Support the definition of project requirements and deliverables, while ensuring timely and high-quality execution. What You Will Bring: - Extensive knowledge of autonomous technologies, robotics, and uncrewed systems, with a focus on off-road environments. - Proven experience in developing and applying AI and ML methodologies, toolsets, and solutions such as Computer Vision - Strong technical expertise and ability to deliver innovative solutions in the automotive, defence, or transport industries. - Fluency in English, with excellent communication skills to collaborate across teams and locations. - Eligible to secure basic levels of security clearance. As a Software Engineer - Autonomous Systems , you'll play a pivotal role in driving innovation and excellence in the development of autonomous systems. This company is committed to delivering cutting-edge solutions that meet emerging customer needs and outperform competitors. By joining this team, you'll contribute to the advancement of robotics and autonomous technologies, ensuring success in a highly competitive industry. Your expertise will be valued, and your impact will be significant. Location: This role is based in Nuneaton, Warwickshire. Interested?: Don't miss the opportunity to be part of this exciting journey. Apply now to become a Software Engineer - Autonomous Systems and take the next step in your career. Your expertise and passion could be the key to shaping the future of autonomous technology! Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Role Overview We are seeking an experienced Oracle Cloud HCM Lead with deep functional expertise in Absence Management and Oracle Time & Labor (OTL) to join a long-term, fully remote transformation program. This role will play a key part in leading design, implementation, and optimisation of Oracle Cloud HCM solutions, ensuring alignment with business requirements and best practices. Key Responsibilities Lead the end-to-end implementation and enhancement of Oracle Cloud HCM, with a focus on Absence Management and OTL Act as the functional SME for Absence and Time & Labor modules Drive solution design workshops and translate business requirements into scalable system solutions Configure and optimise Absence Plans, Accruals, Entitlements, and Time Processing Rules Collaborate with cross-functional teams including HR, Payroll, and IT Provide leadership and guidance to functional consultants and offshore teams Ensure integration points with Payroll, Benefits, and other HCM modules are properly designed and implemented Support testing cycles (SIT, UAT) and ensure high-quality delivery Troubleshoot and resolve complex functional issues Maintain documentation including solution design, configuration workbooks, and process flows Required Skills & Experience Proven experience as an Oracle Cloud HCM Lead or Senior Consultant Strong hands-on expertise in: Absence Management (core, accruals, carryover, entitlements) Oracle Time & Labor (OTL)/Time and Labor Cloud Experience in at least 4/5 full life cycle Oracle Cloud HCM implementations Deep understanding of HCM data structures and integrations Strong stakeholder management and communication skills Ability to lead workshops and influence business decisions Experience working in remote, distributed teams Desirable Experience Experience with Payroll integrations (especially UK payroll) Knowledge of additional HCM modules (Core HR, Benefits, Compensation) Exposure to Fast Formulas and HDL/HSDL Previous experience in large-scale transformation programs Engagement Details Fully remote role Long-term contract opportunity Outside IR35 Immediate or flexible start date
18/04/2026
Contractor
Role Overview We are seeking an experienced Oracle Cloud HCM Lead with deep functional expertise in Absence Management and Oracle Time & Labor (OTL) to join a long-term, fully remote transformation program. This role will play a key part in leading design, implementation, and optimisation of Oracle Cloud HCM solutions, ensuring alignment with business requirements and best practices. Key Responsibilities Lead the end-to-end implementation and enhancement of Oracle Cloud HCM, with a focus on Absence Management and OTL Act as the functional SME for Absence and Time & Labor modules Drive solution design workshops and translate business requirements into scalable system solutions Configure and optimise Absence Plans, Accruals, Entitlements, and Time Processing Rules Collaborate with cross-functional teams including HR, Payroll, and IT Provide leadership and guidance to functional consultants and offshore teams Ensure integration points with Payroll, Benefits, and other HCM modules are properly designed and implemented Support testing cycles (SIT, UAT) and ensure high-quality delivery Troubleshoot and resolve complex functional issues Maintain documentation including solution design, configuration workbooks, and process flows Required Skills & Experience Proven experience as an Oracle Cloud HCM Lead or Senior Consultant Strong hands-on expertise in: Absence Management (core, accruals, carryover, entitlements) Oracle Time & Labor (OTL)/Time and Labor Cloud Experience in at least 4/5 full life cycle Oracle Cloud HCM implementations Deep understanding of HCM data structures and integrations Strong stakeholder management and communication skills Ability to lead workshops and influence business decisions Experience working in remote, distributed teams Desirable Experience Experience with Payroll integrations (especially UK payroll) Knowledge of additional HCM modules (Core HR, Benefits, Compensation) Exposure to Fast Formulas and HDL/HSDL Previous experience in large-scale transformation programs Engagement Details Fully remote role Long-term contract opportunity Outside IR35 Immediate or flexible start date
Oracle DBA / MySQL - Bristol £60,000 - £70,000 + Benefits We are currently looking for a MySQL / Oracle Database Admin to join the Database support team. Within this role you will be responsible for the day-to-day management and support of a large-scale enterprise servers. Duties Focusing on scalability, integrity, performance, availability, security, monitoring and troubleshooting of core DB clusters Owning core database clusters in Production as well as on a wide range of technologies Reporting into the Operations Manager and working alongside the Senior DBA Memory usage. Physical I/O tuning. Lock monitoring. Database resource utilization. Skills Understanding CI\CD Principles Professional experience with Oracle Professional experience with MSSQL Professional experience with PostgreSQL Professional experience with MySQL Experience of Linux based platforms Experience of Hardware support Experience of Puppet, Chef or Ansible Experience of OEM Experience of working to Agile principles Cloud Platforms Windows Server 2008/2012/2016
18/04/2026
Full time
Oracle DBA / MySQL - Bristol £60,000 - £70,000 + Benefits We are currently looking for a MySQL / Oracle Database Admin to join the Database support team. Within this role you will be responsible for the day-to-day management and support of a large-scale enterprise servers. Duties Focusing on scalability, integrity, performance, availability, security, monitoring and troubleshooting of core DB clusters Owning core database clusters in Production as well as on a wide range of technologies Reporting into the Operations Manager and working alongside the Senior DBA Memory usage. Physical I/O tuning. Lock monitoring. Database resource utilization. Skills Understanding CI\CD Principles Professional experience with Oracle Professional experience with MSSQL Professional experience with PostgreSQL Professional experience with MySQL Experience of Linux based platforms Experience of Hardware support Experience of Puppet, Chef or Ansible Experience of OEM Experience of working to Agile principles Cloud Platforms Windows Server 2008/2012/2016
Are you an UX Engineer / Researcher looking for your next opportunity? If so, Expleo have an opportunity for you! We are seeking a practical and hands-on UX Engineers and Researchers with a passion for testing and digital interaction. One of the world's largest automotive manufacturers, is currently recruiting for Automotive UX Engineer / Researchers, to help them develop unique and innovative vehicles. You will support delivery of user testing across our digital in vehicle experiences, working across virtual reality, static simulators and functional prototypes. Based in Warwickshire, you will be supporting, a dedicated and multidisciplinary design and research team, on a contract basis. Responsibilities of the UX Engineer / Research roles include: Plan and execute UX testing activities across vehicles, simulators and digital prototypes Planning, running and analysing research Work closely with designers and product teams to define research needs and translate findings into clear recommendation Manage testing logistics and ensure high standards of research quality Identify usability issues and make recommendation Record and communicate findings from user studies Contribute to the creation of benchmarking and user profile Qualifications and skills required for the UX Engineer / Research positions include: Degree in a relevant subject matter or equivalent industry experience Skilled in conducting Automotive usability studies and user testing Proficiency with Maze and common research tools Knowledge of user-centred design and interaction Experience in testing physical, digital and immersive prototypes Knowledge of simulators or immersive testing environments is desirable Confident in testing physical, digital and immersive prototypes Background within automotive UX or human machine interaction Full UK driving licence PLEASE NOTE To meet with current legislation, right to work checks will be carried out to ensure candidates can work in the UK. Regretfully, we are unable to support applications that require sponsorship. If you are interested in applying for the role of UX Engineer / Researcher or require further information, please contact: Jacquie Linton (phone number removed) (url removed)
18/04/2026
Contractor
Are you an UX Engineer / Researcher looking for your next opportunity? If so, Expleo have an opportunity for you! We are seeking a practical and hands-on UX Engineers and Researchers with a passion for testing and digital interaction. One of the world's largest automotive manufacturers, is currently recruiting for Automotive UX Engineer / Researchers, to help them develop unique and innovative vehicles. You will support delivery of user testing across our digital in vehicle experiences, working across virtual reality, static simulators and functional prototypes. Based in Warwickshire, you will be supporting, a dedicated and multidisciplinary design and research team, on a contract basis. Responsibilities of the UX Engineer / Research roles include: Plan and execute UX testing activities across vehicles, simulators and digital prototypes Planning, running and analysing research Work closely with designers and product teams to define research needs and translate findings into clear recommendation Manage testing logistics and ensure high standards of research quality Identify usability issues and make recommendation Record and communicate findings from user studies Contribute to the creation of benchmarking and user profile Qualifications and skills required for the UX Engineer / Research positions include: Degree in a relevant subject matter or equivalent industry experience Skilled in conducting Automotive usability studies and user testing Proficiency with Maze and common research tools Knowledge of user-centred design and interaction Experience in testing physical, digital and immersive prototypes Knowledge of simulators or immersive testing environments is desirable Confident in testing physical, digital and immersive prototypes Background within automotive UX or human machine interaction Full UK driving licence PLEASE NOTE To meet with current legislation, right to work checks will be carried out to ensure candidates can work in the UK. Regretfully, we are unable to support applications that require sponsorship. If you are interested in applying for the role of UX Engineer / Researcher or require further information, please contact: Jacquie Linton (phone number removed) (url removed)
Data Architect/Enterprise Data Architecture Defence/MOD JSP 453, CADMID, TOGAF, NIST, ISO 27001 Data Architect Bristol/Cardiff Hybrid Security Clearance or eligibility is required for this opportunity. Our client is a global leader in engineering, project and programme management, and solutions integration as well as a recognised partner across major UK Government and commercial programmes. They currently have an exciting opportunity for a Data Architect to join their growing team of IT professionals to work on a range of projects for our diverse client portfolio that covers Critical National Infrastructure, National Security, Defence and Nuclear market sectors. You will have strong experience across Enterprise Data Architecture and/or Solution Data Architecture to support a UK MOD programme delivering Defence-wide data and integration capabilities. Operating across the CADMID lifecycle, you will help define and implement enterprise data principles, standards, and architectures, while also contributing to hands-on data modelling, integration design, and governance. Key Responsibilities: Define and maintain enterprise data architecture, including principles, policies, standards, and reference models aligned with JSP 453 and Defence-wide integration frameworks. Develop architecture artefacts including conceptual, logical, and physical data models, data flows, and architecture blueprints. Translate business and operational needs into data architecture designs, ensuring alignment between enterprise strategy and system-level implementation. Design data integration patterns and approaches (e.g. APIs, data pipelines, event-driven architectures) to enable interoperability across Defence systems. Establish and support data governance frameworks, including data quality, metadata, lineage, and master data management practices. Contribute to AI/data governance principles, emerging technology assessments, and horizon scanning activities. Support the development of reusable patterns, guidance, and Communities of Practice to uplift data architecture capability across Defence. Skills: Degree qualified in Data, Computer Science, Engineering, or related discipline (or equivalent experience). Strong analytical and problem-solving skills, with the ability to define solutions to complex challenges. Excellent communication and stakeholder engagement skills, with the ability to influence at all levels. Ability to produce high-quality technical documentation for both technical and non-technical audiences. Ability to lead, mentor, and collaborate within high-performing teams. Experience: Proven experience as a Data Architect within UK Defence or Critical National Infrastructure environments. Experience working across enterprise architecture and/or solution data architecture layers, bridging strategic and technical domains. Experience delivering across full system lifecycles (e.g. CADMID), including concept, design, and in-service improvement phases. Experience defining and implementing data strategies, governance frameworks, and standards, including understanding of data governance disciplines (data quality, metadata management, lineage, cataloguing). Strong expertise in data modelling (conceptual, logical, physical) and data architecture design, data integration approaches (ETL/ELT pipelines, APIs, streaming, event-driven architectures), and database technologies (relational, NoSQL, cloud-native data platforms) and data storage architectures. Standards & Frameworks: Strong understanding of MOD data and integration standards, including JSP 453 - Defence Information Architecture. Familiarity with enterprise architecture frameworks (e.g. TOGAF, MODAF, UAF). Knowledge of data governance and security standards (e.g. NIST, ISO/IEC 27001).
18/04/2026
Full time
Data Architect/Enterprise Data Architecture Defence/MOD JSP 453, CADMID, TOGAF, NIST, ISO 27001 Data Architect Bristol/Cardiff Hybrid Security Clearance or eligibility is required for this opportunity. Our client is a global leader in engineering, project and programme management, and solutions integration as well as a recognised partner across major UK Government and commercial programmes. They currently have an exciting opportunity for a Data Architect to join their growing team of IT professionals to work on a range of projects for our diverse client portfolio that covers Critical National Infrastructure, National Security, Defence and Nuclear market sectors. You will have strong experience across Enterprise Data Architecture and/or Solution Data Architecture to support a UK MOD programme delivering Defence-wide data and integration capabilities. Operating across the CADMID lifecycle, you will help define and implement enterprise data principles, standards, and architectures, while also contributing to hands-on data modelling, integration design, and governance. Key Responsibilities: Define and maintain enterprise data architecture, including principles, policies, standards, and reference models aligned with JSP 453 and Defence-wide integration frameworks. Develop architecture artefacts including conceptual, logical, and physical data models, data flows, and architecture blueprints. Translate business and operational needs into data architecture designs, ensuring alignment between enterprise strategy and system-level implementation. Design data integration patterns and approaches (e.g. APIs, data pipelines, event-driven architectures) to enable interoperability across Defence systems. Establish and support data governance frameworks, including data quality, metadata, lineage, and master data management practices. Contribute to AI/data governance principles, emerging technology assessments, and horizon scanning activities. Support the development of reusable patterns, guidance, and Communities of Practice to uplift data architecture capability across Defence. Skills: Degree qualified in Data, Computer Science, Engineering, or related discipline (or equivalent experience). Strong analytical and problem-solving skills, with the ability to define solutions to complex challenges. Excellent communication and stakeholder engagement skills, with the ability to influence at all levels. Ability to produce high-quality technical documentation for both technical and non-technical audiences. Ability to lead, mentor, and collaborate within high-performing teams. Experience: Proven experience as a Data Architect within UK Defence or Critical National Infrastructure environments. Experience working across enterprise architecture and/or solution data architecture layers, bridging strategic and technical domains. Experience delivering across full system lifecycles (e.g. CADMID), including concept, design, and in-service improvement phases. Experience defining and implementing data strategies, governance frameworks, and standards, including understanding of data governance disciplines (data quality, metadata management, lineage, cataloguing). Strong expertise in data modelling (conceptual, logical, physical) and data architecture design, data integration approaches (ETL/ELT pipelines, APIs, streaming, event-driven architectures), and database technologies (relational, NoSQL, cloud-native data platforms) and data storage architectures. Standards & Frameworks: Strong understanding of MOD data and integration standards, including JSP 453 - Defence Information Architecture. Familiarity with enterprise architecture frameworks (e.g. TOGAF, MODAF, UAF). Knowledge of data governance and security standards (e.g. NIST, ISO/IEC 27001).
Staffordshire Police is at an exciting moment in its organisational journey, having refreshed its digital strategy, committed significant investment in technology and built a senior leadership team with genuine ambition for transformation. The force is now creating a dedicated function built on these foundations to drive the modernisation agenda forward. The Head of Digital is a newly created role in Staffordshire Police's new Digital, Data & Technology (DDaT) service. You will establish the organisation's digital function from the ground up, define the use of data in the force, build a wide-reaching and cohesive team, and provide the strategic leadership needed to move the force from a paper-centric organisation to one which is genuinely digitally innovative. Digital services are fundamental to how officers serve communities, how the public experiences the force, and how frontline professionals are freed from administrative burden to focus on what matters most. You will lead the modernisation of internal processes, cutting through paperwork, tightening workflows and making sure officers and staff have systems that enable them do their jobs more effectively. This is a role for someone who thrives on creating something new. You will join an open, supportive organisation genuinely committed to investing in people and technology, backed by senior leaders who understand what digital can deliver. For a digital leader driven by real change, this is fantastic opportunity. For more information please contact or visit Closing date 17 th May 2026
18/04/2026
Full time
Staffordshire Police is at an exciting moment in its organisational journey, having refreshed its digital strategy, committed significant investment in technology and built a senior leadership team with genuine ambition for transformation. The force is now creating a dedicated function built on these foundations to drive the modernisation agenda forward. The Head of Digital is a newly created role in Staffordshire Police's new Digital, Data & Technology (DDaT) service. You will establish the organisation's digital function from the ground up, define the use of data in the force, build a wide-reaching and cohesive team, and provide the strategic leadership needed to move the force from a paper-centric organisation to one which is genuinely digitally innovative. Digital services are fundamental to how officers serve communities, how the public experiences the force, and how frontline professionals are freed from administrative burden to focus on what matters most. You will lead the modernisation of internal processes, cutting through paperwork, tightening workflows and making sure officers and staff have systems that enable them do their jobs more effectively. This is a role for someone who thrives on creating something new. You will join an open, supportive organisation genuinely committed to investing in people and technology, backed by senior leaders who understand what digital can deliver. For a digital leader driven by real change, this is fantastic opportunity. For more information please contact or visit Closing date 17 th May 2026
THE COMPANY Our client is a full-service video production company with roots in live broadcast, creating engaging and high-impact content for well-known global brands. They combine creative thinking with strong organisational discipline, delivering ambitious projects in a collaborative, energetic environment. THE ROLE As Business Development Manager, you will take ownership of driving revenue growth by identifying opportunities, building relationships, and positioning the company's creative offering in a competitive market. You'll sit at the centre of commercial activity. Translating client needs into compelling proposals and working closely with internal production and engineering teams to bring ideas to life. Key responsibilities include: Developing and executing a clear go-to-market and sales strategy Identifying, qualifying and converting new business opportunities Building and nurturing long-term client relationships Leading discovery calls and meetings to understand client needs Collaborating with internal teams to shape solutions, quotes and proposals Pitching creative ideas and services to clients Negotiating commercial terms and closing deals Tracking pipeline, sales performance and market insights Identifying emerging trends and opportunities within the industry THE PERSON You will be a commercially driven individual with a genuine passion for content and storytelling, and a strong belief in the power of video. You'll be confident leading conversations with clients, comfortable selling creative solutions, and motivated by hitting and exceeding targets. Key requirements: Proven experience in a business development or sales role within a creative, media or production environment Strong track record of delivering against sales targets Excellent communication and relationship-building skills Confident running client meetings and presenting ideas Commercially astute with strong negotiation skills Organised, proactive and able to manage multiple opportunities simultaneously A collaborative mindset and desire to contribute to a growing business Desirable: Experience creating or contributing to visual proposals Experience managing or mentoring others Familiarity with Adobe Creative Suite NEXT STEP If your skills & experience fit the above requirements and you would like to talk to us about this role, please apply online attaching your CV in WORD format. WHAT TO EXPECT Searchlight only advertises active roles Your details will be sent directly to the Consultant who is handling this role We aim to respond to candidates within 14 days. If this role isn't quite right, but you would like us to have your CV on file, please send it to . Searchlight strives to promote equal opportunities for all. We welcome applications regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. To learn more about Searchlight, see: .
18/04/2026
Full time
THE COMPANY Our client is a full-service video production company with roots in live broadcast, creating engaging and high-impact content for well-known global brands. They combine creative thinking with strong organisational discipline, delivering ambitious projects in a collaborative, energetic environment. THE ROLE As Business Development Manager, you will take ownership of driving revenue growth by identifying opportunities, building relationships, and positioning the company's creative offering in a competitive market. You'll sit at the centre of commercial activity. Translating client needs into compelling proposals and working closely with internal production and engineering teams to bring ideas to life. Key responsibilities include: Developing and executing a clear go-to-market and sales strategy Identifying, qualifying and converting new business opportunities Building and nurturing long-term client relationships Leading discovery calls and meetings to understand client needs Collaborating with internal teams to shape solutions, quotes and proposals Pitching creative ideas and services to clients Negotiating commercial terms and closing deals Tracking pipeline, sales performance and market insights Identifying emerging trends and opportunities within the industry THE PERSON You will be a commercially driven individual with a genuine passion for content and storytelling, and a strong belief in the power of video. You'll be confident leading conversations with clients, comfortable selling creative solutions, and motivated by hitting and exceeding targets. Key requirements: Proven experience in a business development or sales role within a creative, media or production environment Strong track record of delivering against sales targets Excellent communication and relationship-building skills Confident running client meetings and presenting ideas Commercially astute with strong negotiation skills Organised, proactive and able to manage multiple opportunities simultaneously A collaborative mindset and desire to contribute to a growing business Desirable: Experience creating or contributing to visual proposals Experience managing or mentoring others Familiarity with Adobe Creative Suite NEXT STEP If your skills & experience fit the above requirements and you would like to talk to us about this role, please apply online attaching your CV in WORD format. WHAT TO EXPECT Searchlight only advertises active roles Your details will be sent directly to the Consultant who is handling this role We aim to respond to candidates within 14 days. If this role isn't quite right, but you would like us to have your CV on file, please send it to . Searchlight strives to promote equal opportunities for all. We welcome applications regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. To learn more about Searchlight, see: .
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Data Innovation Business Analyst Location: Warwick 1-2 days on site Contract Type: 6 months - possibility for extension or get a perm Overview As a Data Innovation Business Analyst within the Data Connect Innovation (DCI) Lab, you drive the exploration and delivery of cutting-edge data and AI solutions. You lead the end-to-end lifecycle of innovation initiatives - from idea inception and hypothesis development through to rapid prototyping, partner collaboration, and value realisation. Operating at the intersection of business, technology, and strategy, you enable the organisation to experiment, learn, and scale data-driven opportunities that shape future capabilities and improve customer and operational outcomes. In addition, the DCI Lab acts as an internal innovation service, supporting anyone across the organisation who has a data challenge or an idea they wish to explore. The team facilitates the definition, shaping, and delivery of proof of concepts (POCs), helping determine whether a proposed solution is viable and worth scaling into production. Key Responsibilities Lead the end-to-end delivery of innovation initiatives, managing multiple proof-of-concepts (POCs) from ideation through to execution and value assessment Act as an innovation facilitator, supporting colleagues across the organisation to shape and refine data-driven ideas into structured, testable concepts Manage incoming ideas via a structured intake process (including submission forms), working with originators to refine and expand initial problem statements Support the formation of qualification groups to assess ideas, including identifying whether similar solutions already exist or are already in progress Translate complex business challenges into clear "as-is" and "to-be" states, forming the foundation for experimentation and POC design Collaborate with a network of external partners (approximately six key delivery partners) to design and deliver proof of concepts Develop and issue requests for information (RFI) and support partner engagement, selection, and coordination Support licensing, tooling, and access requirements where needed for POC delivery Ensure all activities align with DCI Lab governance, standards, and innovation principles Build and maintain senior stakeholder relationships, influencing decision-making across both business and technical teams Collaborate with cross-functional teams including Data Science, Engineering, Product, and Design to deliver impactful solutions Champion emerging technologies (AI, data platforms, next-generation tools) to identify opportunities for business value Develop and deliver compelling storytelling and communication materials, including presentations, showcases, and innovation narratives Contribute to the innovation communication strategy, including shaping where and how initiatives are presented, while actively creating supporting content Ensure effective onboarding, governance, and operational setup for innovation initiatives Act as a key contributor to innovation strategy, identifying opportunities to scale successful experiments beyond initial POCs Core Skills & Experience Hybrid skill set across Project Management, Business Analysis, and Technical Leadership Understanding of the end-to-end POC lifecycle, with the ability to shape, scope, and facilitate delivery rather than directly build solutions Strong curiosity and passion for emerging technologies, data, and AI-driven innovation Highly proactive, self-starting mindset with the ability to work autonomously and take ownership Excellent communication and content creation skills, with experience contributing to storytelling, presentations, and engagement materials Comfortable using tools such as Microsoft Office, Copilot, and Canva to support communication and delivery Ability to engage in credible technical conversations with internal teams and external partners Strong stakeholder management and influencing skills, including engagement with senior audiences Experience working in complex, cross-functional environments with multiple external partners Commercial awareness and ability to identify, articulate, and communicate value opportunities Comfortable operating in ambiguity, with a strong bias for action and delivery Apply now! Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
18/04/2026
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Data Innovation Business Analyst Location: Warwick 1-2 days on site Contract Type: 6 months - possibility for extension or get a perm Overview As a Data Innovation Business Analyst within the Data Connect Innovation (DCI) Lab, you drive the exploration and delivery of cutting-edge data and AI solutions. You lead the end-to-end lifecycle of innovation initiatives - from idea inception and hypothesis development through to rapid prototyping, partner collaboration, and value realisation. Operating at the intersection of business, technology, and strategy, you enable the organisation to experiment, learn, and scale data-driven opportunities that shape future capabilities and improve customer and operational outcomes. In addition, the DCI Lab acts as an internal innovation service, supporting anyone across the organisation who has a data challenge or an idea they wish to explore. The team facilitates the definition, shaping, and delivery of proof of concepts (POCs), helping determine whether a proposed solution is viable and worth scaling into production. Key Responsibilities Lead the end-to-end delivery of innovation initiatives, managing multiple proof-of-concepts (POCs) from ideation through to execution and value assessment Act as an innovation facilitator, supporting colleagues across the organisation to shape and refine data-driven ideas into structured, testable concepts Manage incoming ideas via a structured intake process (including submission forms), working with originators to refine and expand initial problem statements Support the formation of qualification groups to assess ideas, including identifying whether similar solutions already exist or are already in progress Translate complex business challenges into clear "as-is" and "to-be" states, forming the foundation for experimentation and POC design Collaborate with a network of external partners (approximately six key delivery partners) to design and deliver proof of concepts Develop and issue requests for information (RFI) and support partner engagement, selection, and coordination Support licensing, tooling, and access requirements where needed for POC delivery Ensure all activities align with DCI Lab governance, standards, and innovation principles Build and maintain senior stakeholder relationships, influencing decision-making across both business and technical teams Collaborate with cross-functional teams including Data Science, Engineering, Product, and Design to deliver impactful solutions Champion emerging technologies (AI, data platforms, next-generation tools) to identify opportunities for business value Develop and deliver compelling storytelling and communication materials, including presentations, showcases, and innovation narratives Contribute to the innovation communication strategy, including shaping where and how initiatives are presented, while actively creating supporting content Ensure effective onboarding, governance, and operational setup for innovation initiatives Act as a key contributor to innovation strategy, identifying opportunities to scale successful experiments beyond initial POCs Core Skills & Experience Hybrid skill set across Project Management, Business Analysis, and Technical Leadership Understanding of the end-to-end POC lifecycle, with the ability to shape, scope, and facilitate delivery rather than directly build solutions Strong curiosity and passion for emerging technologies, data, and AI-driven innovation Highly proactive, self-starting mindset with the ability to work autonomously and take ownership Excellent communication and content creation skills, with experience contributing to storytelling, presentations, and engagement materials Comfortable using tools such as Microsoft Office, Copilot, and Canva to support communication and delivery Ability to engage in credible technical conversations with internal teams and external partners Strong stakeholder management and influencing skills, including engagement with senior audiences Experience working in complex, cross-functional environments with multiple external partners Commercial awareness and ability to identify, articulate, and communicate value opportunities Comfortable operating in ambiguity, with a strong bias for action and delivery Apply now! Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Software Engineer We are seeking a skilled Software Engineer to develop Power BI solutions that turn complex data into clear, actionable insight across a large organisation. Position: Software Engineer Salary: From £49,502 per annum (Regional) and from £57,094 per annum (London), depending on experience and location Location: Stratford, London or Trafford, Manchester with hybrid working (20% to 40% office based) Hours: Full time Contract: Fixed Term Contract, 12 months Closing Date: 26 April 2026 Interview Dates: 5 May 2026 (virtual) and 13 May 2026 (in person) About the Role This is an exciting opportunity to play a key role in building data-driven reporting and analytics solutions. You will design, develop and manage Power BI dashboards and data models, helping to deliver trusted, high quality insight across the organisation. Working within an agile team, you will collaborate with engineers, analysts and product teams to create scalable and efficient business intelligence solutions. Key responsibilities include: Designing and developing Power BI reports, dashboards and datasets using DAX, Power Query and data modelling best practice Building and maintaining CI/CD pipelines in Azure DevOps for Power BI solutions Developing and optimising SQL queries, stored procedures and views Creating reusable data models to support enterprise reporting and self-service analytics Managing Power BI Service including permissions, data refreshes and security Collaborating with technical and non-technical stakeholders to deliver effective data solutions Troubleshooting issues and implementing robust, scalable fixes Contributing to best practice, standards and continuous improvement across the team Communicating technical concepts clearly to a range of audiences About You You will be a technically strong Software Engineer with hands-on experience in Power BI and a passion for data and analytics. You will demonstrate: Strong experience developing Power BI reports, dashboards and data models Advanced knowledge of DAX, Power Query, KQL and Power BI Service Experience with Azure DevOps including CI/CD and version control Strong SQL skills including complex queries and performance optimisation Understanding of data warehousing and dimensional modelling concepts Experience working within agile delivery teams Strong communication skills with the ability to engage non-technical stakeholders A proactive approach to problem solving and continuous improvement Desirable experience includes: Knowledge of Azure data services such as Azure SQL, Data Factory or Synapse Experience with governance, security and performance optimisation in reporting Familiarity with Microsoft tools such as SharePoint, Power Apps and Team Exposure to APIs, data integration and master data management tools About the Organisation This organisation is one of the UK's leading housing associations, providing homes for hundreds of thousands of people across London, the South East and the North West. Their work is centred on delivering safe, high quality housing and improving lives. They are committed to building an inclusive and supportive workplace where diversity is valued, and sustainability is embedded in everything they do. Other roles you may have experience of could include: BI Developer, Power BI Developer, Data Engineer, Analytics Engineer, Reporting Developer, Data Analyst, Business Intelligence Engineer Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
18/04/2026
Full time
Software Engineer We are seeking a skilled Software Engineer to develop Power BI solutions that turn complex data into clear, actionable insight across a large organisation. Position: Software Engineer Salary: From £49,502 per annum (Regional) and from £57,094 per annum (London), depending on experience and location Location: Stratford, London or Trafford, Manchester with hybrid working (20% to 40% office based) Hours: Full time Contract: Fixed Term Contract, 12 months Closing Date: 26 April 2026 Interview Dates: 5 May 2026 (virtual) and 13 May 2026 (in person) About the Role This is an exciting opportunity to play a key role in building data-driven reporting and analytics solutions. You will design, develop and manage Power BI dashboards and data models, helping to deliver trusted, high quality insight across the organisation. Working within an agile team, you will collaborate with engineers, analysts and product teams to create scalable and efficient business intelligence solutions. Key responsibilities include: Designing and developing Power BI reports, dashboards and datasets using DAX, Power Query and data modelling best practice Building and maintaining CI/CD pipelines in Azure DevOps for Power BI solutions Developing and optimising SQL queries, stored procedures and views Creating reusable data models to support enterprise reporting and self-service analytics Managing Power BI Service including permissions, data refreshes and security Collaborating with technical and non-technical stakeholders to deliver effective data solutions Troubleshooting issues and implementing robust, scalable fixes Contributing to best practice, standards and continuous improvement across the team Communicating technical concepts clearly to a range of audiences About You You will be a technically strong Software Engineer with hands-on experience in Power BI and a passion for data and analytics. You will demonstrate: Strong experience developing Power BI reports, dashboards and data models Advanced knowledge of DAX, Power Query, KQL and Power BI Service Experience with Azure DevOps including CI/CD and version control Strong SQL skills including complex queries and performance optimisation Understanding of data warehousing and dimensional modelling concepts Experience working within agile delivery teams Strong communication skills with the ability to engage non-technical stakeholders A proactive approach to problem solving and continuous improvement Desirable experience includes: Knowledge of Azure data services such as Azure SQL, Data Factory or Synapse Experience with governance, security and performance optimisation in reporting Familiarity with Microsoft tools such as SharePoint, Power Apps and Team Exposure to APIs, data integration and master data management tools About the Organisation This organisation is one of the UK's leading housing associations, providing homes for hundreds of thousands of people across London, the South East and the North West. Their work is centred on delivering safe, high quality housing and improving lives. They are committed to building an inclusive and supportive workplace where diversity is valued, and sustainability is embedded in everything they do. Other roles you may have experience of could include: BI Developer, Power BI Developer, Data Engineer, Analytics Engineer, Reporting Developer, Data Analyst, Business Intelligence Engineer Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
International Maritime Organization
Lambeth, London
Specific responsibilities of the role include: Designing and building web applications Writing code to create web pages and web applications, primarily in the ASP.NET environment and leveraging data from SQL databases Using front-end technologies such as HTML, CSS, and JavaScript and backend languages such as C# Analyzing user requirements and turning design mockups into functional web pages. Taking a wholistic approach to full-stack development, prioritising security, performance and reliability in a DevSecOps approach. Front-End Development (User Interface) Creating the visual layout and user interaction, and ensuring applications are responsive (work well on phones, tablets, and desktops). Optimizing images, code, and performance for faster loading. Delivering smooth user experience using frameworks like Angular. Back-End Development (Server Side) Developing APIs, reusable libraries and application logic. Handling security and authentication robustly. Optimizing storage procedures and database storage to ensure optimal performance, in particular with large datasets. Testing and Debugging Monitoring exception logs and user reports to identify and fix errors in software. Testing websites across different browsers and devices. Improving loading speed and responsiveness during high load scenarios. Improving SEO (search engine optimization). Collaboration with Other Team Members Working with senior software developers and product owners. Using integrated development tools and version control systems such as Azure DevOps, Microsoft Visual Studio and SQL Server Management Studio.
18/04/2026
Seasonal
Specific responsibilities of the role include: Designing and building web applications Writing code to create web pages and web applications, primarily in the ASP.NET environment and leveraging data from SQL databases Using front-end technologies such as HTML, CSS, and JavaScript and backend languages such as C# Analyzing user requirements and turning design mockups into functional web pages. Taking a wholistic approach to full-stack development, prioritising security, performance and reliability in a DevSecOps approach. Front-End Development (User Interface) Creating the visual layout and user interaction, and ensuring applications are responsive (work well on phones, tablets, and desktops). Optimizing images, code, and performance for faster loading. Delivering smooth user experience using frameworks like Angular. Back-End Development (Server Side) Developing APIs, reusable libraries and application logic. Handling security and authentication robustly. Optimizing storage procedures and database storage to ensure optimal performance, in particular with large datasets. Testing and Debugging Monitoring exception logs and user reports to identify and fix errors in software. Testing websites across different browsers and devices. Improving loading speed and responsiveness during high load scenarios. Improving SEO (search engine optimization). Collaboration with Other Team Members Working with senior software developers and product owners. Using integrated development tools and version control systems such as Azure DevOps, Microsoft Visual Studio and SQL Server Management Studio.
Get Staffed Online Recruitment Limited
Winchester, Hampshire
Head of Digital Digital strategy, UX and functional ownership Winchester (Hybrid) Our client is an established creative, digital and marketing agency who works with organisations that need clarity on positioning, product and how digital supports growth. Strategy, design and technology sit together from day one, so direction and delivery don t drift. They are appointing a Head of Digital to take proper ownership of the discipline. This is a functional leadership position with real authority and clear accountability. You will own: Digital strategy and UX direction. Technical standards and architectural decisions. Release quality and readiness. Discipline-level estimation and scope assumptions. Capability and development within the digital team. Margin visibility for digital work, alongside Operations and Finance. You will have the authority to: Push back on briefs that are under-defined or under-funded. Insist on structured strategy and UX before build begins. Surface delivery risk early and plainly. Protect long-term quality over short-term convenience. This role owns digital project commercials including scoping, pricing and margin management. Overall account commercials and master timeline coordination sit with Operations, but digital-specific commercial decisions rest here. What you'll get: Competitive salary + commission Flexible working Training budget Dog-friendly office Spotify Duo Yoga Wednesdays Team socials
18/04/2026
Full time
Head of Digital Digital strategy, UX and functional ownership Winchester (Hybrid) Our client is an established creative, digital and marketing agency who works with organisations that need clarity on positioning, product and how digital supports growth. Strategy, design and technology sit together from day one, so direction and delivery don t drift. They are appointing a Head of Digital to take proper ownership of the discipline. This is a functional leadership position with real authority and clear accountability. You will own: Digital strategy and UX direction. Technical standards and architectural decisions. Release quality and readiness. Discipline-level estimation and scope assumptions. Capability and development within the digital team. Margin visibility for digital work, alongside Operations and Finance. You will have the authority to: Push back on briefs that are under-defined or under-funded. Insist on structured strategy and UX before build begins. Surface delivery risk early and plainly. Protect long-term quality over short-term convenience. This role owns digital project commercials including scoping, pricing and margin management. Overall account commercials and master timeline coordination sit with Operations, but digital-specific commercial decisions rest here. What you'll get: Competitive salary + commission Flexible working Training budget Dog-friendly office Spotify Duo Yoga Wednesdays Team socials
Get Staffed Online Recruitment Limited
Alcester, Warwickshire
Junior / Trainee Data Analyst Salary: £25,000 £30,000 Location: Alcester (Hybrid) Our client is a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Their goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology. Key Responsibilities: Create, maintain, and enhance reporting solutions that provide actionable insights for the business. Collaborate with various departments to uphold data quality and keep records current. Develop and maintain dynamic dashboards and reports to support business objectives. Work with large datasets, ensuring reliability, accuracy, and optimal data delivery. Utilise advanced tools for data extraction, analysis, and presentation. Ideal Candidate Our client is looking for someone who: Holds a relevant qualification in data analysis or a related field. Is proficient in Microsoft applications, particularly Excel, SQL, and Power BI. Can communicate complex financial information clearly to non-finance personnel. Demonstrates a strong team spirit while also being able to work independently. Is detail-oriented with excellent organisational skills for managing tasks effectively. Exhibits a passion for learning and development in the data analysis field. Is capable of analysing complex datasets and recognising meaningful trends. Benefits: Company pension Health and wellbeing programme Sick pay As our client is a non-sponsoring company, you must already have the right to work in the UK.
18/04/2026
Full time
Junior / Trainee Data Analyst Salary: £25,000 £30,000 Location: Alcester (Hybrid) Our client is a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Their goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology. Key Responsibilities: Create, maintain, and enhance reporting solutions that provide actionable insights for the business. Collaborate with various departments to uphold data quality and keep records current. Develop and maintain dynamic dashboards and reports to support business objectives. Work with large datasets, ensuring reliability, accuracy, and optimal data delivery. Utilise advanced tools for data extraction, analysis, and presentation. Ideal Candidate Our client is looking for someone who: Holds a relevant qualification in data analysis or a related field. Is proficient in Microsoft applications, particularly Excel, SQL, and Power BI. Can communicate complex financial information clearly to non-finance personnel. Demonstrates a strong team spirit while also being able to work independently. Is detail-oriented with excellent organisational skills for managing tasks effectively. Exhibits a passion for learning and development in the data analysis field. Is capable of analysing complex datasets and recognising meaningful trends. Benefits: Company pension Health and wellbeing programme Sick pay As our client is a non-sponsoring company, you must already have the right to work in the UK.
Job Title: Account and Business Development Manager Location: Farringdon Salary: £30,000 per annum + Up to £9k bonus Job type: Full time, Permanent The Company is a multi-award-winning business development and lead generation agency with a strong focus on the Creative and Healthcare sectors. The Role: We're looking for someone to join our growing team of humans, plants and laptops. You will represent some of the most innovative marketing and communication agencies in Europe as their Account and Business Development Manager. This is not a sales role. You will be working together with your client to identify global brand leaders and reach out to them via phone, email and LinkedIn to set up high-level appointments for them. The role involves nurturing client relationships, organising information, understanding timelines, balancing to-do lists, and adapting to shifting priorities and strategies. You will be collaborating with our team of BDMs, your Client Success Manager and Team Assistant to deliver a high-quality, seamless service to our clients. This is a hybrid position working at our Kings Cross office at least two days a week. We can only consider candidates with a right to work in the UK, we cannot sponsor. We encourage applications from all walks of life, but unfortunately, we cannot accept applications from Haribo gummy bears as Sam is now vegetarian. Your Responsibilities: Outreach: Representing the client(s) in a professional way Nurturing prospects, building ongoing relationships and ensuring that all meetings booked are qualified, and communicated well with your client. Booking two/a number of meetings a week and managing changes in scheduling in a timely manner Maintaining agreed outreach volumes consistently Client Management: Preparing and leading meetings with the client, building client rapport and trust Preparing well-written and detailed briefing notes for the client, prior to them attending meetings, with clear objectives and focus areas Supporting the client strategy with the implementation of bespoke client campaigns Working with your CSM to ensure ongoing client satisfaction Admin: Comfortable using a CRM system, Google Sheets, and following internal processes Logging conversations with clear actions and next steps Reading and responding to emails in a timely manner About you: Required Attributes: Organised and attentive to client needs Experience in managing and nurturing relationships Confident reaching out to new leads to introduce the client Experience with either Google Workspace or Microsoft Office Excellent English language skills, verbal and written Highly focused and organised with a desire to learn and grow Calm under pressure with the ability to multi-task and prioritise within a constantly shifting environment Proactive and comfortable contributing to discussions Self-motivated to problem-solve Eye for detail Good communicator and able to read and adapt to social cues Ability to anticipate and identify client issues Can take detailed notes during conversations. Desired Attributes: Experience with CRM systems, ideally Hubspot Knowledge of GDPR and data protection practices Touch typing Additional languages Benefits: Hybrid working. Office drinks/dinner or activity once a month in Central London Extensive ongoing personal development Unlimited access to therapy on our well-being platform Access to company library and company Book Club Free sanitary products at our Farringdon office Implemented Anti-harassment Policy Regular company workshops on a variety of topics, including Mental Health and Wellbeing awareness and Sexual Harassment. 20 days Holiday + 8 public holidays + extra paid day off for your Birthday x2 Mental Health mornings off/ year Monthly 1-2-1's with Company Director to discuss development and well-being A supportive team that values quality work but also believes in a healthy work/life balance 10% Discount on drinks at local Coffee Shop Our Values: Multidimensional innovation - Implementing strategic decisions from all walks of life, celebrating failures as lessons for further innovation Integrity - Making choices that are well thought-out, ethical and fair Human first - Work life does not come at a cost to personal life Collegiality - Individual thinking, mindful of the collective, allowing space for open collaboration. The things which make us different are valued and respected Hard work - Passion for ongoing learning and development Our Awards: Best Global Business Development & Lead Generation Agency - Global 100 Awards 2022, 2023, 2024, 2025, and 2026 Please note: Our office is accessible via stairs only Candidates with experience of or working currently in relevant job titles, including: Account Manager, New Business Manager, Business Development Manager, Business Developer, Lead Generation, Marketing Manager, Partnerships Manager, Client Success, Customer Success, Sales Account Manager, Sales Manager, B2B Sales may also be considered
18/04/2026
Full time
Job Title: Account and Business Development Manager Location: Farringdon Salary: £30,000 per annum + Up to £9k bonus Job type: Full time, Permanent The Company is a multi-award-winning business development and lead generation agency with a strong focus on the Creative and Healthcare sectors. The Role: We're looking for someone to join our growing team of humans, plants and laptops. You will represent some of the most innovative marketing and communication agencies in Europe as their Account and Business Development Manager. This is not a sales role. You will be working together with your client to identify global brand leaders and reach out to them via phone, email and LinkedIn to set up high-level appointments for them. The role involves nurturing client relationships, organising information, understanding timelines, balancing to-do lists, and adapting to shifting priorities and strategies. You will be collaborating with our team of BDMs, your Client Success Manager and Team Assistant to deliver a high-quality, seamless service to our clients. This is a hybrid position working at our Kings Cross office at least two days a week. We can only consider candidates with a right to work in the UK, we cannot sponsor. We encourage applications from all walks of life, but unfortunately, we cannot accept applications from Haribo gummy bears as Sam is now vegetarian. Your Responsibilities: Outreach: Representing the client(s) in a professional way Nurturing prospects, building ongoing relationships and ensuring that all meetings booked are qualified, and communicated well with your client. Booking two/a number of meetings a week and managing changes in scheduling in a timely manner Maintaining agreed outreach volumes consistently Client Management: Preparing and leading meetings with the client, building client rapport and trust Preparing well-written and detailed briefing notes for the client, prior to them attending meetings, with clear objectives and focus areas Supporting the client strategy with the implementation of bespoke client campaigns Working with your CSM to ensure ongoing client satisfaction Admin: Comfortable using a CRM system, Google Sheets, and following internal processes Logging conversations with clear actions and next steps Reading and responding to emails in a timely manner About you: Required Attributes: Organised and attentive to client needs Experience in managing and nurturing relationships Confident reaching out to new leads to introduce the client Experience with either Google Workspace or Microsoft Office Excellent English language skills, verbal and written Highly focused and organised with a desire to learn and grow Calm under pressure with the ability to multi-task and prioritise within a constantly shifting environment Proactive and comfortable contributing to discussions Self-motivated to problem-solve Eye for detail Good communicator and able to read and adapt to social cues Ability to anticipate and identify client issues Can take detailed notes during conversations. Desired Attributes: Experience with CRM systems, ideally Hubspot Knowledge of GDPR and data protection practices Touch typing Additional languages Benefits: Hybrid working. Office drinks/dinner or activity once a month in Central London Extensive ongoing personal development Unlimited access to therapy on our well-being platform Access to company library and company Book Club Free sanitary products at our Farringdon office Implemented Anti-harassment Policy Regular company workshops on a variety of topics, including Mental Health and Wellbeing awareness and Sexual Harassment. 20 days Holiday + 8 public holidays + extra paid day off for your Birthday x2 Mental Health mornings off/ year Monthly 1-2-1's with Company Director to discuss development and well-being A supportive team that values quality work but also believes in a healthy work/life balance 10% Discount on drinks at local Coffee Shop Our Values: Multidimensional innovation - Implementing strategic decisions from all walks of life, celebrating failures as lessons for further innovation Integrity - Making choices that are well thought-out, ethical and fair Human first - Work life does not come at a cost to personal life Collegiality - Individual thinking, mindful of the collective, allowing space for open collaboration. The things which make us different are valued and respected Hard work - Passion for ongoing learning and development Our Awards: Best Global Business Development & Lead Generation Agency - Global 100 Awards 2022, 2023, 2024, 2025, and 2026 Please note: Our office is accessible via stairs only Candidates with experience of or working currently in relevant job titles, including: Account Manager, New Business Manager, Business Development Manager, Business Developer, Lead Generation, Marketing Manager, Partnerships Manager, Client Success, Customer Success, Sales Account Manager, Sales Manager, B2B Sales may also be considered
Get Staffed Online Recruitment Limited
Ringwood, Hampshire
IT Support Technician Location: Ringwood, Hampshire, + Hybrid Home Working Salary: £25,077 + Profit Share + Benefits Hours: 37.5 hours per week; Full-Time The Role You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our client s customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle. Skills & Experience To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support Role-specific training is available through Microsoft Learn Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client is specialist provider of IT Infrastructure and Support Services for over 25 years. They are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage their colleagues to progress, including into other teams and departments. Join their friendly company with a great team and positive company culture. They offer hybrid working at home and in their purpose-built office.
18/04/2026
Full time
IT Support Technician Location: Ringwood, Hampshire, + Hybrid Home Working Salary: £25,077 + Profit Share + Benefits Hours: 37.5 hours per week; Full-Time The Role You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our client s customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle. Skills & Experience To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support Role-specific training is available through Microsoft Learn Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client is specialist provider of IT Infrastructure and Support Services for over 25 years. They are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage their colleagues to progress, including into other teams and departments. Join their friendly company with a great team and positive company culture. They offer hybrid working at home and in their purpose-built office.
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
18/04/2026
Full time
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
18/04/2026
Full time
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
18/04/2026
Full time
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
18/04/2026
Full time
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
18/04/2026
Full time
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
18/04/2026
Full time
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
18/04/2026
Full time
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
18/04/2026
Full time
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
18/04/2026
Full time
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
18/04/2026
Full time
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
18/04/2026
Full time
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
18/04/2026
Full time
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
Business Development Manager Project Sales Modular Solutions Automotive & Motorsport Attractive basic salary and OTE offering up to c. £40k per annum in the first year. Our client an award-winning British manufacturer is seeking a consultative Business Development Manager to lead capital project sales of premium modular solutions trusted by iconic global automotive brands , leading universities, medical facilities, engineering institutions, and elite F1 teams. Do you thrive on autonomy, spot opportunities others miss, and enjoy turning ideas into commercial success? This is your opportunity to leverage that reputation, open new doors, build meaningful partnerships, and drive success in a diverse, fast-moving B2B landscape. What You ll Do Develop and manage your own pipeline of capital project sales opportunities Identify and grow new sectors, customer relationships, and third-party partnerships Take ownership of projects from initial enquiry through to design, quotation, sale, and installation Attend site consultations, client meetings, and present tailored solutions Manage project timelines, budgets, and monthly sales reporting Represent the business at trade shows and industry events What You ll Bring Minimum 2 years experience in B2B sales, business development, or project sales A consultative, intelligent approach to solution selling Strong communication, presentation, and relationship management skills High self-motivation, organisation, and drive to build long-term partnerships Full UK driving licence Ideally based within commuting distance of Brackley or able to travel regularly The Package Competitive basic salary with realistic first-year OTE up to £40,000 per annum Achievable bonus: guaranteed threshold or % of revenue (whichever is greater) in Year 1; uncapped commission from Year 2 onwards - Annual targets reviewed and agreed each year Company car provided Pension, laptop, mobile phone, company credit card 24 days holiday per annum, plus bank holidays Why Join? Join an industry pioneer whose award-winning modular solutions have earned the International Red Dot Design Award and the Queen s Award for Enterprise. Be part of a collaborative, agile team trusted by iconic automotive brands and leading F1 names and bring your ideas to life in projects that set global standards. Ready to make your mark? If you re ambitious, and ready to build a rewarding career where your success is recognised, apply now and let s start the conversation.
18/04/2026
Full time
Business Development Manager Project Sales Modular Solutions Automotive & Motorsport Attractive basic salary and OTE offering up to c. £40k per annum in the first year. Our client an award-winning British manufacturer is seeking a consultative Business Development Manager to lead capital project sales of premium modular solutions trusted by iconic global automotive brands , leading universities, medical facilities, engineering institutions, and elite F1 teams. Do you thrive on autonomy, spot opportunities others miss, and enjoy turning ideas into commercial success? This is your opportunity to leverage that reputation, open new doors, build meaningful partnerships, and drive success in a diverse, fast-moving B2B landscape. What You ll Do Develop and manage your own pipeline of capital project sales opportunities Identify and grow new sectors, customer relationships, and third-party partnerships Take ownership of projects from initial enquiry through to design, quotation, sale, and installation Attend site consultations, client meetings, and present tailored solutions Manage project timelines, budgets, and monthly sales reporting Represent the business at trade shows and industry events What You ll Bring Minimum 2 years experience in B2B sales, business development, or project sales A consultative, intelligent approach to solution selling Strong communication, presentation, and relationship management skills High self-motivation, organisation, and drive to build long-term partnerships Full UK driving licence Ideally based within commuting distance of Brackley or able to travel regularly The Package Competitive basic salary with realistic first-year OTE up to £40,000 per annum Achievable bonus: guaranteed threshold or % of revenue (whichever is greater) in Year 1; uncapped commission from Year 2 onwards - Annual targets reviewed and agreed each year Company car provided Pension, laptop, mobile phone, company credit card 24 days holiday per annum, plus bank holidays Why Join? Join an industry pioneer whose award-winning modular solutions have earned the International Red Dot Design Award and the Queen s Award for Enterprise. Be part of a collaborative, agile team trusted by iconic automotive brands and leading F1 names and bring your ideas to life in projects that set global standards. Ready to make your mark? If you re ambitious, and ready to build a rewarding career where your success is recognised, apply now and let s start the conversation.
Test Engineer Coventry 12 Month The Opportunity Working with a large known Automotive Company.They are seeking a proactive and detail-oriented Test Engineer to join our Test Operations team. This is a critical role responsible for the end-to-end management of Bills of Materials (BoM) for Units Under Test (UUT) across our cutting-edge Battery, EDU, and Engine Test environments. You will be the central pivot point between Engineering, Procurement, and Test Operations, ensuring that every kit is complete, accurate, and delivered exactly when needed to keep our test schedules on track. Key Responsibilities BoM Ownership: Manage and own the Bill of Materials for UUTs, ensuring 100% accuracy for all scheduled test activities. Coordinate the ordering, tracking, and expediting of components through internal systems and external suppliers to meet high-pressure deadlines. Work closely with Engineering Design and Test Operations to translate technical requirements into actionable kitting plans. Provide regular performance updates and weekly status reports on kit readiness to the Central Planning Team. Identify and implement efficiency gains in established kitting processes to enhance reliability and speed-to-test. What We Are Looking For / Essential Skills & Experience Proven experience managing test kitting processes within an engineering or automotive testing environment. A strong understanding of powertrain systems, including Batteries, Electronic Drive Units (EDU), and Internal Combustion Engines (ICE). Experience with inventory management systems, procurement tools, and advanced Microsoft Excel for data handling. A track record of delivering components and build support within a high-pressure test environment. The ability to work independently, taking full responsibility for delivering kits to specification and on time. Education & Qualifications Minimum: NVQ Level 3 qualification in a relevant engineering discipline. Preferred : An Undergraduate Degree in Engineering or equivalent practical experience. Desirable Attributes Experience with automotive testing instrumentation and calibration procedure continuous improvement mindset with the ability to constructively challenge existing processes. Experience navigating fast-paced, multi-disciplinary teams with shifting priorities. You will be at the heart of our engineering programs, working with the latest technology in the transition to electrification. This role offers the opportunity to lead critical technical logistics and influence the efficiency of our entire testing ecosystem.
18/04/2026
Seasonal
Test Engineer Coventry 12 Month The Opportunity Working with a large known Automotive Company.They are seeking a proactive and detail-oriented Test Engineer to join our Test Operations team. This is a critical role responsible for the end-to-end management of Bills of Materials (BoM) for Units Under Test (UUT) across our cutting-edge Battery, EDU, and Engine Test environments. You will be the central pivot point between Engineering, Procurement, and Test Operations, ensuring that every kit is complete, accurate, and delivered exactly when needed to keep our test schedules on track. Key Responsibilities BoM Ownership: Manage and own the Bill of Materials for UUTs, ensuring 100% accuracy for all scheduled test activities. Coordinate the ordering, tracking, and expediting of components through internal systems and external suppliers to meet high-pressure deadlines. Work closely with Engineering Design and Test Operations to translate technical requirements into actionable kitting plans. Provide regular performance updates and weekly status reports on kit readiness to the Central Planning Team. Identify and implement efficiency gains in established kitting processes to enhance reliability and speed-to-test. What We Are Looking For / Essential Skills & Experience Proven experience managing test kitting processes within an engineering or automotive testing environment. A strong understanding of powertrain systems, including Batteries, Electronic Drive Units (EDU), and Internal Combustion Engines (ICE). Experience with inventory management systems, procurement tools, and advanced Microsoft Excel for data handling. A track record of delivering components and build support within a high-pressure test environment. The ability to work independently, taking full responsibility for delivering kits to specification and on time. Education & Qualifications Minimum: NVQ Level 3 qualification in a relevant engineering discipline. Preferred : An Undergraduate Degree in Engineering or equivalent practical experience. Desirable Attributes Experience with automotive testing instrumentation and calibration procedure continuous improvement mindset with the ability to constructively challenge existing processes. Experience navigating fast-paced, multi-disciplinary teams with shifting priorities. You will be at the heart of our engineering programs, working with the latest technology in the transition to electrification. This role offers the opportunity to lead critical technical logistics and influence the efficiency of our entire testing ecosystem.
ICT Field Support Engineer Car Provided Fuel Card We are recruiting for an ICT Field Support Engineer for a leading Construction Company to support 4,000 users across 120+ sites. Responsibilities Providing 2nd line support across desktops, laptops, and mobile devices Carrying out site setups, hardware installations, upgrades, and repairs Troubleshooting hardware and software issues efficiently and effectively Supporting network connectivity, including WAN, VPN access, and wireless configurations Managing user accounts and permissions within Active Directory Provisioning and deploying devices using Autopilot Maintaining accurate IT asset records and assisting with equipment rollouts Creating clear technical documentation and sharing knowledge across the ICT team Skills Needed Experience with site setups, hardware repairs, and hands-on troubleshooting Technical skills in Microsoft 365 and Windows 10/11 Experience supporting WAN environments and configuring mobile devices Hands-on knowledge of Active Directory and hardware provisioning (Autopilot) Proactive, self-motivated, and comfortable working independently across multiple sites Strong communication skills with a customer-focused mindset T his is an excellent opportunity for a driven IT professional looking for a varied, field-based role where no two days are the same. Etech Partners needs to collect and use your personal information when you apply for a role. We understand that you care about your privacy, and we take that seriously. Our Privacy Notice describes our policies and practices regarding collection and use of your personal data. By applying for this job you accept the Privacy Policy
18/04/2026
Full time
ICT Field Support Engineer Car Provided Fuel Card We are recruiting for an ICT Field Support Engineer for a leading Construction Company to support 4,000 users across 120+ sites. Responsibilities Providing 2nd line support across desktops, laptops, and mobile devices Carrying out site setups, hardware installations, upgrades, and repairs Troubleshooting hardware and software issues efficiently and effectively Supporting network connectivity, including WAN, VPN access, and wireless configurations Managing user accounts and permissions within Active Directory Provisioning and deploying devices using Autopilot Maintaining accurate IT asset records and assisting with equipment rollouts Creating clear technical documentation and sharing knowledge across the ICT team Skills Needed Experience with site setups, hardware repairs, and hands-on troubleshooting Technical skills in Microsoft 365 and Windows 10/11 Experience supporting WAN environments and configuring mobile devices Hands-on knowledge of Active Directory and hardware provisioning (Autopilot) Proactive, self-motivated, and comfortable working independently across multiple sites Strong communication skills with a customer-focused mindset T his is an excellent opportunity for a driven IT professional looking for a varied, field-based role where no two days are the same. Etech Partners needs to collect and use your personal information when you apply for a role. We understand that you care about your privacy, and we take that seriously. Our Privacy Notice describes our policies and practices regarding collection and use of your personal data. By applying for this job you accept the Privacy Policy
SAP S/4HANA Basis Consultant - SC ClearedLocation: Remote with travel to London (2 days per week) Rate: £500-£600 per day - rolling contract Contract Type: Inside IR35 Security Clearance - ImportantThis role requires UK SC clearance (5 years UK residency required) Active SC clearance is strongly preferred Candidates must, as a minimum, be SC eligible and willing to undergo vetting The Role We are seeking an experienced SAP S/4HANA Basis Consultant to join a large-scale, enterprise SAP transformation programme within a highly regulated environment. This is a hands-on, operational role focused on stability, resilience, security, and performance of a complex SAP S 4HANA landscape. You will play a key role in the administration, configuration, and ongoing operation of SAP systems , working closely with infrastructure, security, and application teams to ensure the platform meets strict technical and governance standards. Key Responsibilities Administer and support SAP S 4HANA systems, including system builds, configuration, and day-to-day Basis operations Manage SAP landscapes across development, quality, and production environments Own transport management, kernel upgrades, support package implementation, and performance tuning activities Use SAP Solution Manager to support IT Service Management, Change Request Management (ChaRM), and Focused Build Support a DevOps-driven SAP delivery model, working with tools such as GitLab, BitBucket, and Puppet Coordinate system refreshes, system copies, and client administration activities Work closely with infrastructure, security, and application teams to ensure platform resilience and compliance Support audit, assurance, and compliance activities across the programme lifecycle Contribute to the definition and continuous improvement of the SAP technical operations framework Essential Skills and Experience Proven experience working as an SAP Basis Consultant in SAP S 4HANA environments Strong knowledge of: SAP system administration Transport management Performance optimisation and monitoring Hands-on experience with SAP Solution Manager, including: ITSM ChaRM Focused Build Experience working within Enterobacteriales or complex SAP programmes Comfortable operating in DevOps and CI CD environments, collaborating with automation and pipeline tooling Strong communication and collaboration skills, able to work across multiple technical teams Desirable Experience Experience running SAP on cloud infrastructure, particularly AWS Familiarity with ITIL-aligned change and service management processes Experience working in highly regulated environments, such as government or financial services Why This Role This is an excellent opportunity for a seasoned SAP Basis Consultant to work on a high-profile SAP S 4HANA transformation, using modern delivery practices and tools, within a well-governed and security-focused environment. If you're looking for a role where technical depth, operational excellence, and platform stability genuinely matter, this is a strong long-term assignment. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
18/04/2026
Contractor
SAP S/4HANA Basis Consultant - SC ClearedLocation: Remote with travel to London (2 days per week) Rate: £500-£600 per day - rolling contract Contract Type: Inside IR35 Security Clearance - ImportantThis role requires UK SC clearance (5 years UK residency required) Active SC clearance is strongly preferred Candidates must, as a minimum, be SC eligible and willing to undergo vetting The Role We are seeking an experienced SAP S/4HANA Basis Consultant to join a large-scale, enterprise SAP transformation programme within a highly regulated environment. This is a hands-on, operational role focused on stability, resilience, security, and performance of a complex SAP S 4HANA landscape. You will play a key role in the administration, configuration, and ongoing operation of SAP systems , working closely with infrastructure, security, and application teams to ensure the platform meets strict technical and governance standards. Key Responsibilities Administer and support SAP S 4HANA systems, including system builds, configuration, and day-to-day Basis operations Manage SAP landscapes across development, quality, and production environments Own transport management, kernel upgrades, support package implementation, and performance tuning activities Use SAP Solution Manager to support IT Service Management, Change Request Management (ChaRM), and Focused Build Support a DevOps-driven SAP delivery model, working with tools such as GitLab, BitBucket, and Puppet Coordinate system refreshes, system copies, and client administration activities Work closely with infrastructure, security, and application teams to ensure platform resilience and compliance Support audit, assurance, and compliance activities across the programme lifecycle Contribute to the definition and continuous improvement of the SAP technical operations framework Essential Skills and Experience Proven experience working as an SAP Basis Consultant in SAP S 4HANA environments Strong knowledge of: SAP system administration Transport management Performance optimisation and monitoring Hands-on experience with SAP Solution Manager, including: ITSM ChaRM Focused Build Experience working within Enterobacteriales or complex SAP programmes Comfortable operating in DevOps and CI CD environments, collaborating with automation and pipeline tooling Strong communication and collaboration skills, able to work across multiple technical teams Desirable Experience Experience running SAP on cloud infrastructure, particularly AWS Familiarity with ITIL-aligned change and service management processes Experience working in highly regulated environments, such as government or financial services Why This Role This is an excellent opportunity for a seasoned SAP Basis Consultant to work on a high-profile SAP S 4HANA transformation, using modern delivery practices and tools, within a well-governed and security-focused environment. If you're looking for a role where technical depth, operational excellence, and platform stability genuinely matter, this is a strong long-term assignment. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Software Developer - 12 Months Contract - 625/day I am looking to speak to Python Developers, in relation to a 12 months contract on a high profile transformation programme. This is a long-term assignment on one of the most challenging programmes across the Public Sector, and it's not an understatement to say your work will impact the lives of millions across the UK. Details need to remain vague, due to the nature of the assignment, however the central requirements are: Eligible to get a SC Clearance (ideally active for a quicker start) Python AWS CDK Experience of using AI / Prompt engineering to aid development Call me, Alex Manea, at NonStop Recruitment now for a confidential conversation. Contact me on or , please send your CV in word format OR if this does not sound like the opportunity for you, but you are a professional working across the Public Sector, please feel free to get in touch, to see other opportunities we may have within this field. Disability confident As a member of the disability confident scheme, our client guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us on
18/04/2026
Contractor
Software Developer - 12 Months Contract - 625/day I am looking to speak to Python Developers, in relation to a 12 months contract on a high profile transformation programme. This is a long-term assignment on one of the most challenging programmes across the Public Sector, and it's not an understatement to say your work will impact the lives of millions across the UK. Details need to remain vague, due to the nature of the assignment, however the central requirements are: Eligible to get a SC Clearance (ideally active for a quicker start) Python AWS CDK Experience of using AI / Prompt engineering to aid development Call me, Alex Manea, at NonStop Recruitment now for a confidential conversation. Contact me on or , please send your CV in word format OR if this does not sound like the opportunity for you, but you are a professional working across the Public Sector, please feel free to get in touch, to see other opportunities we may have within this field. Disability confident As a member of the disability confident scheme, our client guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us on
Are you an experienced Automation Engineer with a thirst for travel, looking for an amazing opportunity to be integral in the growth of our business by being responsible for the programming, testing and commissioning of our controls systems in our newly acquired or newly built sites around the world? At Saint-Gobain we are looking for an Automation Engineer to work in our Technical Production team, helping to deliver multi-million-pound projects across the globe. You'll be working as part of a small team based out of our East Leake headquarters and will be working on projects abroad for an average of half the year. Some of our recent project locations include France, Spain, Canada and the USA, therefore this role is truly the perfect way to combine your passions of travel and engineering! The Automation Engineer will specifically lead the safe implementation of capital projects for the thermal processes in our plants including programming, testing and commissioning on multi-million-pound projects globally. The Automation Engineer will be a crucial part of a technically minded world class engineering team and will be responsible for the management of their own exciting portfolio of projects, liaising with several key departments and key stakeholders cross-functionally. This is a challenging role where there will be international travel to oversee the various stages, handover of finalised projects and ongoing technical mentoring. It's a fantastic opportunity to make your mark on some of our upcoming best in class manufacturing facility projects in a vital cog in the Saint Gobain business model. Saint-Gobain designs, manufactures and distributes materials and services for the construction and industrial markets. These solutions are found everywhere in our living places and our daily life: in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and sustainability while meeting the challenges of the decarbonization of the world of construction and industry, the preservation of resources and rapid urbanisation. To be successful in your application you'll need to live within a commutable distance from our East Leake office but be flexible to travel globally. In return for your expertise and flexibility we're offering a competitive salary plus bonus, pension and many other benefits too, including healthcare options. You'll also get an allowance for your time abroad. What we're looking for: Ideally degree educated in Controls, Electrical Engineering or a comparable discipline Project management experience, dealing with capex investments Previous experience in programming, installation and testing of new PLC controls systems (Siemens/Rockwell) Proven experience in Process Automation, ideally relating to thermal processes in a manufacturing environment Experience with CI and WCM methodologies A collaborative style of work with the ability to liaise with stakeholders, suppliers and wider teams Presentation and communication skills, you'll be delivering training to our local teams What you'll be doing: Support Project Managers on major projects undertaken by GMT worldwide or existing operations to deliver installations on time and to budget Delivery of solutions for the best performance at lowest cost giving due regard to safety, operability, maintainability etc. Ensure efficient handover of projects ensuring full documentation, training, support and then provide support to operating plants on our global projects Scope and develop initial designs and layouts for capital projects, and then expand them into detailed plans and drawings providing feasibility studies, specifications and budget estimates for capital schemes right to commissioning of new equipment and processes Is Saint-Gobain an inclusive employer? Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role. Whilst we can't promise to meet every request when we're recruiting, we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!
18/04/2026
Full time
Are you an experienced Automation Engineer with a thirst for travel, looking for an amazing opportunity to be integral in the growth of our business by being responsible for the programming, testing and commissioning of our controls systems in our newly acquired or newly built sites around the world? At Saint-Gobain we are looking for an Automation Engineer to work in our Technical Production team, helping to deliver multi-million-pound projects across the globe. You'll be working as part of a small team based out of our East Leake headquarters and will be working on projects abroad for an average of half the year. Some of our recent project locations include France, Spain, Canada and the USA, therefore this role is truly the perfect way to combine your passions of travel and engineering! The Automation Engineer will specifically lead the safe implementation of capital projects for the thermal processes in our plants including programming, testing and commissioning on multi-million-pound projects globally. The Automation Engineer will be a crucial part of a technically minded world class engineering team and will be responsible for the management of their own exciting portfolio of projects, liaising with several key departments and key stakeholders cross-functionally. This is a challenging role where there will be international travel to oversee the various stages, handover of finalised projects and ongoing technical mentoring. It's a fantastic opportunity to make your mark on some of our upcoming best in class manufacturing facility projects in a vital cog in the Saint Gobain business model. Saint-Gobain designs, manufactures and distributes materials and services for the construction and industrial markets. These solutions are found everywhere in our living places and our daily life: in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and sustainability while meeting the challenges of the decarbonization of the world of construction and industry, the preservation of resources and rapid urbanisation. To be successful in your application you'll need to live within a commutable distance from our East Leake office but be flexible to travel globally. In return for your expertise and flexibility we're offering a competitive salary plus bonus, pension and many other benefits too, including healthcare options. You'll also get an allowance for your time abroad. What we're looking for: Ideally degree educated in Controls, Electrical Engineering or a comparable discipline Project management experience, dealing with capex investments Previous experience in programming, installation and testing of new PLC controls systems (Siemens/Rockwell) Proven experience in Process Automation, ideally relating to thermal processes in a manufacturing environment Experience with CI and WCM methodologies A collaborative style of work with the ability to liaise with stakeholders, suppliers and wider teams Presentation and communication skills, you'll be delivering training to our local teams What you'll be doing: Support Project Managers on major projects undertaken by GMT worldwide or existing operations to deliver installations on time and to budget Delivery of solutions for the best performance at lowest cost giving due regard to safety, operability, maintainability etc. Ensure efficient handover of projects ensuring full documentation, training, support and then provide support to operating plants on our global projects Scope and develop initial designs and layouts for capital projects, and then expand them into detailed plans and drawings providing feasibility studies, specifications and budget estimates for capital schemes right to commissioning of new equipment and processes Is Saint-Gobain an inclusive employer? Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role. Whilst we can't promise to meet every request when we're recruiting, we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!
Business Development Manager - Forklift Trucks Are you an experienced sales professional with a proven track record selling material handling equipment (MHE)? We're looking for a results-driven Business Development Manager to manage and grow a defined territory, building strong customer relationships and driving new business across industrial, warehousing and logistics sectors. Key responsibilities Develop and execute territory sales plans to achieve and exceed revenue targets. Identify, qualify and win new business opportunities for MHE (forklifts, lift trucks, pallet trucks, racking, etc.). Manage and grow relationships with key accounts, distributors and end users. Deliver product demonstrations, prepare and present commercial proposals, negotiate terms and close deals. Provide technical and commercial advice to customers and coordinate with service, parts and operations teams to ensure successful delivery and after-sales support. Track sales activity and pipeline using CRM; report regularly on forecasts and performance. Represent the company at industry events, site visits and tender meetings as required. What we're looking for Demonstrable experience of selling Forklift/MHE equipment and a strong understanding of the MHE market. A consistent track record of meeting or exceeding sales targets in a B2B environment. Excellent relationship-building and negotiation skills; comfortable presenting to senior stakeholders. Technical aptitude to understand product specifications and match solutions to customer needs. Self-motivated, organised and able to manage a territory independently; prepared to travel regularly within the region. Full UK driving licence required. Interested? If you meet the criteria and are ready to start, click to apply today and a member of our team will be in touch!
17/04/2026
Full time
Business Development Manager - Forklift Trucks Are you an experienced sales professional with a proven track record selling material handling equipment (MHE)? We're looking for a results-driven Business Development Manager to manage and grow a defined territory, building strong customer relationships and driving new business across industrial, warehousing and logistics sectors. Key responsibilities Develop and execute territory sales plans to achieve and exceed revenue targets. Identify, qualify and win new business opportunities for MHE (forklifts, lift trucks, pallet trucks, racking, etc.). Manage and grow relationships with key accounts, distributors and end users. Deliver product demonstrations, prepare and present commercial proposals, negotiate terms and close deals. Provide technical and commercial advice to customers and coordinate with service, parts and operations teams to ensure successful delivery and after-sales support. Track sales activity and pipeline using CRM; report regularly on forecasts and performance. Represent the company at industry events, site visits and tender meetings as required. What we're looking for Demonstrable experience of selling Forklift/MHE equipment and a strong understanding of the MHE market. A consistent track record of meeting or exceeding sales targets in a B2B environment. Excellent relationship-building and negotiation skills; comfortable presenting to senior stakeholders. Technical aptitude to understand product specifications and match solutions to customer needs. Self-motivated, organised and able to manage a territory independently; prepared to travel regularly within the region. Full UK driving licence required. Interested? If you meet the criteria and are ready to start, click to apply today and a member of our team will be in touch!
What is the average salary for Information Technology Jobs?
Average salary per year
£37,793
The average salary for a Developer Jobs is £37,793.
Developer Jobs salaries range from £28,552 to
£42,332.
Frequently Asked Questions (FAQs)
The UK offers a wide range of IT roles, including software developers, cloud engineers, network administrators, data analysts, cybersecurity specialists, DevOps engineers, and IT support professionals.
Yes. IT roles are among the most in-demand professions in the UK due to digital transformation, cloud adoption, AI development, and growing cybersecurity needs.
Common skills include programming (Java, Python, C#, JavaScript), cloud platforms (AWS, Azure, GCP), networking, database management, troubleshooting, cybersecurity knowledge, and problem-solving abilities.
Salaries vary by role and experience. IT support roles typically start at £22,000–£30,000 per year, software developers earn around £40,000–£70,000, and senior specialists can earn £80,000 or more.
Yes. Many UK employers offer hybrid or fully remote roles, especially in software development, cloud computing, data analytics, and cybersecurity.
Beginners can start by learning entry-level skills through online courses, earning certifications, building personal projects, and applying for junior IT support or trainee roles.
Popular certifications include CompTIA A+/Network+/Security+, AWS Solutions Architect, Microsoft Azure Fundamentals, Cisco CCNA, Google Cloud Associate, and ITIL Foundation.
Major UK tech hubs include London, Manchester, Birmingham, Cambridge, Leeds, Edinburgh, and Bristol.
You can apply through IT job portals, submit an updated CV, customise each application, and highlight relevant experience, skills, and certifications.
Yes. Many UK employers sponsor international candidates under the Skilled Worker Visa route, especially for high-demand roles like software development, data science, and cybersecurity.
