2nd Line Support Technician

2nd Line AND support AND technician AND escalation AND troubleshooting AND delivery AND peripherals AND installation AND configuration

In this role, you will diagnose and resolve technical issues remotely and on-site. You will work closely with our clients to understand their IT needs and provide timely solutions to their problems. Your strong problem-solving skills and technical expertise will be essential in troubleshooting hardware and software issues and network connectivity problems.

As a Level 2 IT Support Technician, you will also assist in installing and configuring computer systems, software, and peripherals. You will collaborate with our team to maintain accurate documentation of client systems and provide regular updates to ensure efficient communication and resolution of issues.

To excel in this role, you should have a solid understanding of IT systems and be familiar with a wide range of software and hardware. Excellent communication skills and a customer-oriented approach are essential, as you will be interacting with clients on a daily basis.

Key Responsibilities:

• Provide Level 2 technical support to clients, both remotely and on-site
• Troubleshoot hardware, software, and network connectivity issues
• Assist in the installation and configuration of computer systems and peripherals
• Maintain accurate documentation of client systems and provide regular updates