Why Choose MWH? It's your career, let's shape it together! We pride ourselves on putting people first with an inclusive and rewarding culture where success is recognised. Our apprentice programme is tailored to support and guide you as you begin your career with a hands on and varied learning environment, you'll feel empowered to make decisions and harness your knowledge and practical skills. The sky's the limit! Grow with us! As a growing company within the RSK group, we can offer a multitude of opportunities. MWH Treatment is preparing to play its part as one of the UK's leading Design and Build Contractors in the Water Industry. MWH Treatment, as part of the RSK group, specialises in creating and providing practical, sustainable outcomes. Our engineers pioneer and perfect solutions. The variety of work we offer provides a platform for you to develop and master your subject to build a fruitful and purposeful career. What will you be doing? We're excited to expand our Information Systems division with an Apprentice Application Support Analyst to join our Professional Development Programme for our 2026 intake, based in Hattersley under the Central Services Framework. Working within the Information Systems team you will be an integral part of the delivery of many projects by providing assistance in the following: IT Operations Provide 1st and 2nd line support for core Engineering and other business applications (P6, Candy, Trimble, Autodesk, Bentley). Troubleshoot application issues such as performance problems, access issues, and software deployment related questions. Participate in the rollout of updates, patches and new application packages, supporting testing, change management, and release processes. Assist in application lifecycle tasks: configuration updates, minor fixes, defect logging, user acceptance testing and documentation. Follow ITIL aligned processes for incident, problem, and change management. Work within the MWH IT Service Desk processes, maintaining ownership of tickets, ensuring timely escalation when required. Support governance requirements including GDPR and secure handling of user data, in line with the apprenticeship training. Provide guidance to users on collaboration platforms such as Teams and SharePoint. Deskside / End User Support (Secondary) Provide basic hardware/software troubleshooting for laptops, mobile devices and peripherals. Assist with configuration tasks and device support during peak demand periods. Support office IT such as printers, meeting room tech and network connectivity. Documentation & Knowledge Management Create and maintain support documentation, knowledge articles, troubleshooting guides, and FAQs. Maintain accurate service records to support the requirements of the apprenticeship standards (KSB evidence). Continuous Improvement & Professional Development Participate in regular progress reviews (at least every three months) in line with apprenticeship requirements. Stay informed on application roadmaps, digital workflows and new tools by working with vendors and internal stakeholders. Contribute ideas for improving internal processes, user experience and operational efficiency. Develop professional behaviours such as time management, communication, customer service and ownership. What is the Apprenticeship Programme? Our Apprentice Programme is shaped to enable you to succeed in a hands on supportive environment whilst giving you exposure to everything you need to start your career on a successful path. You can expect: A committed and structured learning programme, with regular assessments. Academic day release for attendance at a local technical college for relevant formal qualification. Mentorship dedicated to you to support your career. UK wide programme with opportunities to network with your peers. Practical, on the job training within your team of industry experts. What will I need to be considered? GCSEs for English, Mathematics and Sciences at grade 4 or above. Eligible to work in the UK. Have the ability to travel to the office and sites (some sites are difficult to access through public transport). A driving licence would be preferred. Flexibility - successful candidates will need to be flexible and willing to spend time in other offices and sites. Great communication skills (written and verbal). Self motivated - attitude is key, it's your career! A team player. Benefits A competitive starting salary. 6 monthly salary increases, rewarding your commitment to your development and training. 25 days holiday + Bank Holidays (with an additional 5 days available to buy). Some flexibility with hybrid working. Competitive and flexible contribution pension scheme. Private medical insurance. Gym memberships. Technology salary sacrifice scheme. Cycle to Work scheme. Employee Assistance Scheme - free mental health support, financial advice. Sports and Social club membership.
13/06/2026
Full time
Why Choose MWH? It's your career, let's shape it together! We pride ourselves on putting people first with an inclusive and rewarding culture where success is recognised. Our apprentice programme is tailored to support and guide you as you begin your career with a hands on and varied learning environment, you'll feel empowered to make decisions and harness your knowledge and practical skills. The sky's the limit! Grow with us! As a growing company within the RSK group, we can offer a multitude of opportunities. MWH Treatment is preparing to play its part as one of the UK's leading Design and Build Contractors in the Water Industry. MWH Treatment, as part of the RSK group, specialises in creating and providing practical, sustainable outcomes. Our engineers pioneer and perfect solutions. The variety of work we offer provides a platform for you to develop and master your subject to build a fruitful and purposeful career. What will you be doing? We're excited to expand our Information Systems division with an Apprentice Application Support Analyst to join our Professional Development Programme for our 2026 intake, based in Hattersley under the Central Services Framework. Working within the Information Systems team you will be an integral part of the delivery of many projects by providing assistance in the following: IT Operations Provide 1st and 2nd line support for core Engineering and other business applications (P6, Candy, Trimble, Autodesk, Bentley). Troubleshoot application issues such as performance problems, access issues, and software deployment related questions. Participate in the rollout of updates, patches and new application packages, supporting testing, change management, and release processes. Assist in application lifecycle tasks: configuration updates, minor fixes, defect logging, user acceptance testing and documentation. Follow ITIL aligned processes for incident, problem, and change management. Work within the MWH IT Service Desk processes, maintaining ownership of tickets, ensuring timely escalation when required. Support governance requirements including GDPR and secure handling of user data, in line with the apprenticeship training. Provide guidance to users on collaboration platforms such as Teams and SharePoint. Deskside / End User Support (Secondary) Provide basic hardware/software troubleshooting for laptops, mobile devices and peripherals. Assist with configuration tasks and device support during peak demand periods. Support office IT such as printers, meeting room tech and network connectivity. Documentation & Knowledge Management Create and maintain support documentation, knowledge articles, troubleshooting guides, and FAQs. Maintain accurate service records to support the requirements of the apprenticeship standards (KSB evidence). Continuous Improvement & Professional Development Participate in regular progress reviews (at least every three months) in line with apprenticeship requirements. Stay informed on application roadmaps, digital workflows and new tools by working with vendors and internal stakeholders. Contribute ideas for improving internal processes, user experience and operational efficiency. Develop professional behaviours such as time management, communication, customer service and ownership. What is the Apprenticeship Programme? Our Apprentice Programme is shaped to enable you to succeed in a hands on supportive environment whilst giving you exposure to everything you need to start your career on a successful path. You can expect: A committed and structured learning programme, with regular assessments. Academic day release for attendance at a local technical college for relevant formal qualification. Mentorship dedicated to you to support your career. UK wide programme with opportunities to network with your peers. Practical, on the job training within your team of industry experts. What will I need to be considered? GCSEs for English, Mathematics and Sciences at grade 4 or above. Eligible to work in the UK. Have the ability to travel to the office and sites (some sites are difficult to access through public transport). A driving licence would be preferred. Flexibility - successful candidates will need to be flexible and willing to spend time in other offices and sites. Great communication skills (written and verbal). Self motivated - attitude is key, it's your career! A team player. Benefits A competitive starting salary. 6 monthly salary increases, rewarding your commitment to your development and training. 25 days holiday + Bank Holidays (with an additional 5 days available to buy). Some flexibility with hybrid working. Competitive and flexible contribution pension scheme. Private medical insurance. Gym memberships. Technology salary sacrifice scheme. Cycle to Work scheme. Employee Assistance Scheme - free mental health support, financial advice. Sports and Social club membership.
The Role IT Service Desk Manager Hybrid Working - Uxbridge - £50K per year At APCOA, we're not just managing parking we're shaping the future of urban mobility. As technology continues to play an increasingly important role in our business, we're looking for an experienced and proactive IT Support/Service Desk Manager to lead our Service Desk function and help deliver an exceptional support experience for both our colleagues and clients across the UK. This is a fantastic opportunity for a people-focused leader who thrives on driving service excellence, improving processes, and developing high-performing teams. You'll play a key role in ensuring our IT support operation runs efficiently, identifying opportunities for improvement, and helping to shape the future of IT service delivery within a fast-paced and growing organisation. Working closely with the Head of IT and Infrastructure Manager, you'll be responsible for leading our Service Desk team, improving operational performance, and ensuring we consistently deliver a first-class support service. What You'll Do Lead and Develop the Service Desk Team Manage, mentor, and develop a team of 1st and 2nd Line Support Engineers. Create a positive, collaborative, and high-performing team culture. Conduct regular coaching, performance reviews, and development planning. Ensure appropriate resource planning and support coverage across operational hours. Drive Service Excellence Oversee the day-to-day operation of the IT Service Desk. Ensure support requests are prioritised, managed, and resolved within agreed service levels. Monitor ticket queues, escalations, and workloads to ensure efficient service delivery. Maintain high levels of customer satisfaction across internal stakeholders & external clients. Improve Performance and Reduce Recurring Issues Analyse data to identify trends, recurring incidents and opportunities for improvement. Work closely with technical teams to investigate root causes and implement long-term solutions. Drive problem management initiatives that reduce repeat incidents and improve user experience. Monitor and report on key performance indicators, service levels, and operational metrics. Innovate and Optimise Continuously review and improve Service Desk processes, workflows, and ways of working. Introduce new technologies, automation tools and AI-driven solutions to improve efficiency and service quality. Champion best practice and support the ongoing maturity of IT service management. Build Strong Relationships Act as a key escalation point for support-related issues. Lead stakeholder meetings and client service reviews. Work closely with internal departments and external clients to understand requirements and deliver excellent service. Communicate service performance, improvement plans, and key updates effectively. What You'll Bring Proven experience managing an IT Service Desk, Helpdesk, or IT Support function. Experience leading and developing technical support teams. Strong understanding of IT support processes, ticketing systems, and service management principles. Excellent analytical skills with the ability to interpret data and identify improvement opportunities. Strong problem-solving and decision-making capabilities. Exceptional communication and stakeholder management skills. A customer-focused mindset with a passion for service excellence. Experience working within a multi-site or client-facing environment. It Would Be Great If You Also Have ITIL Foundation certification (or higher). Experience within a managed service or customer-facing IT environment. Knowledge of infrastructure, networking, cloud technologies, and modern workplace solutions. Experience using service management platforms such as Zendesk, ServiceNow, Freshservice, or Jira. Exposure to automation technologies, data analytics, or artificial intelligence tools. Why Join APCOA? At APCOA, you'll join a business that is investing in technology, innovation, and digital transformation. You'll have the opportunity to influence how IT services are delivered across the organisation, work with talented colleagues, and make a real impact on both operational performance and customer experience. In return, we offer a supportive environment where your ideas are valued, your development is encouraged, and your contribution genuinely makes a difference. What We Offer Competitive salary £50,000 per annum Hybrid working 25 days annual leave plus bank holidays Pension scheme Employee discount benefits Ongoing training and development opportunities The opportunity to be part of a growing and innovative organisation If you're an experienced IT Support Manager looking for your next challenge and want to play a key role in driving service excellence within a technology-focused business, we'd love to hear from you. Apply today and help shape the future of APCOA's IT services.
13/06/2026
Full time
The Role IT Service Desk Manager Hybrid Working - Uxbridge - £50K per year At APCOA, we're not just managing parking we're shaping the future of urban mobility. As technology continues to play an increasingly important role in our business, we're looking for an experienced and proactive IT Support/Service Desk Manager to lead our Service Desk function and help deliver an exceptional support experience for both our colleagues and clients across the UK. This is a fantastic opportunity for a people-focused leader who thrives on driving service excellence, improving processes, and developing high-performing teams. You'll play a key role in ensuring our IT support operation runs efficiently, identifying opportunities for improvement, and helping to shape the future of IT service delivery within a fast-paced and growing organisation. Working closely with the Head of IT and Infrastructure Manager, you'll be responsible for leading our Service Desk team, improving operational performance, and ensuring we consistently deliver a first-class support service. What You'll Do Lead and Develop the Service Desk Team Manage, mentor, and develop a team of 1st and 2nd Line Support Engineers. Create a positive, collaborative, and high-performing team culture. Conduct regular coaching, performance reviews, and development planning. Ensure appropriate resource planning and support coverage across operational hours. Drive Service Excellence Oversee the day-to-day operation of the IT Service Desk. Ensure support requests are prioritised, managed, and resolved within agreed service levels. Monitor ticket queues, escalations, and workloads to ensure efficient service delivery. Maintain high levels of customer satisfaction across internal stakeholders & external clients. Improve Performance and Reduce Recurring Issues Analyse data to identify trends, recurring incidents and opportunities for improvement. Work closely with technical teams to investigate root causes and implement long-term solutions. Drive problem management initiatives that reduce repeat incidents and improve user experience. Monitor and report on key performance indicators, service levels, and operational metrics. Innovate and Optimise Continuously review and improve Service Desk processes, workflows, and ways of working. Introduce new technologies, automation tools and AI-driven solutions to improve efficiency and service quality. Champion best practice and support the ongoing maturity of IT service management. Build Strong Relationships Act as a key escalation point for support-related issues. Lead stakeholder meetings and client service reviews. Work closely with internal departments and external clients to understand requirements and deliver excellent service. Communicate service performance, improvement plans, and key updates effectively. What You'll Bring Proven experience managing an IT Service Desk, Helpdesk, or IT Support function. Experience leading and developing technical support teams. Strong understanding of IT support processes, ticketing systems, and service management principles. Excellent analytical skills with the ability to interpret data and identify improvement opportunities. Strong problem-solving and decision-making capabilities. Exceptional communication and stakeholder management skills. A customer-focused mindset with a passion for service excellence. Experience working within a multi-site or client-facing environment. It Would Be Great If You Also Have ITIL Foundation certification (or higher). Experience within a managed service or customer-facing IT environment. Knowledge of infrastructure, networking, cloud technologies, and modern workplace solutions. Experience using service management platforms such as Zendesk, ServiceNow, Freshservice, or Jira. Exposure to automation technologies, data analytics, or artificial intelligence tools. Why Join APCOA? At APCOA, you'll join a business that is investing in technology, innovation, and digital transformation. You'll have the opportunity to influence how IT services are delivered across the organisation, work with talented colleagues, and make a real impact on both operational performance and customer experience. In return, we offer a supportive environment where your ideas are valued, your development is encouraged, and your contribution genuinely makes a difference. What We Offer Competitive salary £50,000 per annum Hybrid working 25 days annual leave plus bank holidays Pension scheme Employee discount benefits Ongoing training and development opportunities The opportunity to be part of a growing and innovative organisation If you're an experienced IT Support Manager looking for your next challenge and want to play a key role in driving service excellence within a technology-focused business, we'd love to hear from you. Apply today and help shape the future of APCOA's IT services.
End User Support TechnicianApplyremote type: On-Sitelocations: Crawleytime type: Full timeposted on: Posted Todayjob requisition id: RLocation: Crawley, United KingdomThales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.Thales technology makes it possible for two thirds of planes to take off and land safely. Thales also protects 80% of the world's payment card transactions and is Europe's number one supplier of defence electronics. Beyond that our people have made London's Jubilee and Northern Lines 20% more efficient and have delivered more than 300 air defence radars in 26 countries. We're a leading name in our markets and a diverse, constantly evolving organisation.We are currently looking to recruit an End User Support Technician to join our office in Crawley . The role will assist the support of the IT infrastructure covering around 2500 users in a multi- network environment providing desktop support services. Key Responsibilities and Tasks: Provide desktop support (2nd/3rd Line) to user calls, fed via the UK Service Desk / Activity Controllers to EUS staff. (Includes the resolution of incidents up to Priority One level and handling Service Requests from basic Laptop/desktop builds to entire user IT relocation projects). Build / rebuild and deployment of desktop / laptop machines in line with "Desktop-on-Demand" procedures and build standards using automated tools (SCCM) and manual processes as necessary. Ensure appropriate support is provided within contractual support hours (the minimum hours per week will be 37 - (8hrs Mon to Thu and 5hrs Fri). However, a flexible attitude to work hours is expected and may require evening and weekend work on occasion. The candidate should be available for on-call if required. Incident support and troubleshooting of any reported issues raised by a UK based service desk on behalf of users. Support and deployment of Smartphone's - iPhone and Android. Support and cover a kiosk-based support solution to troubleshoot IT requests at a drop-in centre based in Templecombe giving the customer flexibility for the support provided. Qualifications, Experience and Skills: Experience working in an IT support environment working directly with users in face-to-face situations. Ability to diagnose faults and think on their feet to find a solution. Experience with desktop/laptop environments covering Windows 11, Windows 10, Office applications. Skills with engineering and bespoke desktop applications desirable. Ability to interact with users at all levels including senior VIPs. Resilience to challenging feedback and able to show sympathetic but firm and positive responses. Teamwork focus, able to work with teams located at other remote sites as required. Ability to prioritise and action calls in busy user environment and to take on work delegated by central Service Desk Ability to identify and suggest where team and processes could develop and enhance levels of service to users and IS internally A highly flexible attitude is required where the ability to take on tasks and travel to other sites in the region at short notice is needed. Knowledge of the following: Desktop Support experience (Windows 11 / Windows 10), Fault-Finding and Troubleshooting skills, User Administration, Cisco AnyConnect support, SCCM, Bitlocker, VMware Horizon, Active Directory, Software Installation, Laptop / Desktop / Virtual desktop buildsDesirable: Automation tools (such as SCCM) Network patching and Cable Tracing Hardware Installation/Troubleshooting iOS / Android / Phone Support Good knowledge of - IP, WINS, DHCP, DNS, Group Policy etc. Security Clearance Statement This role will require SC Clearance. It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant will undergo, achieve, and maintain SC Clearance. Please visit the UKSV website for further guidance.To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years' residence in the UK over the last 5 years may be accepted, with additional overseas checks.For further details of the evidence required to apply for Baseline and Security Clearance please refer to the National Security Vetting (NSV) Agency - United Kingdom Security Vetting - GOV.UK () Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here.
13/06/2026
Full time
End User Support TechnicianApplyremote type: On-Sitelocations: Crawleytime type: Full timeposted on: Posted Todayjob requisition id: RLocation: Crawley, United KingdomThales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.Thales technology makes it possible for two thirds of planes to take off and land safely. Thales also protects 80% of the world's payment card transactions and is Europe's number one supplier of defence electronics. Beyond that our people have made London's Jubilee and Northern Lines 20% more efficient and have delivered more than 300 air defence radars in 26 countries. We're a leading name in our markets and a diverse, constantly evolving organisation.We are currently looking to recruit an End User Support Technician to join our office in Crawley . The role will assist the support of the IT infrastructure covering around 2500 users in a multi- network environment providing desktop support services. Key Responsibilities and Tasks: Provide desktop support (2nd/3rd Line) to user calls, fed via the UK Service Desk / Activity Controllers to EUS staff. (Includes the resolution of incidents up to Priority One level and handling Service Requests from basic Laptop/desktop builds to entire user IT relocation projects). Build / rebuild and deployment of desktop / laptop machines in line with "Desktop-on-Demand" procedures and build standards using automated tools (SCCM) and manual processes as necessary. Ensure appropriate support is provided within contractual support hours (the minimum hours per week will be 37 - (8hrs Mon to Thu and 5hrs Fri). However, a flexible attitude to work hours is expected and may require evening and weekend work on occasion. The candidate should be available for on-call if required. Incident support and troubleshooting of any reported issues raised by a UK based service desk on behalf of users. Support and deployment of Smartphone's - iPhone and Android. Support and cover a kiosk-based support solution to troubleshoot IT requests at a drop-in centre based in Templecombe giving the customer flexibility for the support provided. Qualifications, Experience and Skills: Experience working in an IT support environment working directly with users in face-to-face situations. Ability to diagnose faults and think on their feet to find a solution. Experience with desktop/laptop environments covering Windows 11, Windows 10, Office applications. Skills with engineering and bespoke desktop applications desirable. Ability to interact with users at all levels including senior VIPs. Resilience to challenging feedback and able to show sympathetic but firm and positive responses. Teamwork focus, able to work with teams located at other remote sites as required. Ability to prioritise and action calls in busy user environment and to take on work delegated by central Service Desk Ability to identify and suggest where team and processes could develop and enhance levels of service to users and IS internally A highly flexible attitude is required where the ability to take on tasks and travel to other sites in the region at short notice is needed. Knowledge of the following: Desktop Support experience (Windows 11 / Windows 10), Fault-Finding and Troubleshooting skills, User Administration, Cisco AnyConnect support, SCCM, Bitlocker, VMware Horizon, Active Directory, Software Installation, Laptop / Desktop / Virtual desktop buildsDesirable: Automation tools (such as SCCM) Network patching and Cable Tracing Hardware Installation/Troubleshooting iOS / Android / Phone Support Good knowledge of - IP, WINS, DHCP, DNS, Group Policy etc. Security Clearance Statement This role will require SC Clearance. It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant will undergo, achieve, and maintain SC Clearance. Please visit the UKSV website for further guidance.To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years' residence in the UK over the last 5 years may be accepted, with additional overseas checks.For further details of the evidence required to apply for Baseline and Security Clearance please refer to the National Security Vetting (NSV) Agency - United Kingdom Security Vetting - GOV.UK () Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here.
Role Description 3rd Level Treasury Systems Support with FIS Integrity Treasury Application This is a full-time 3rd Level Treasury Systems Support role focused on the FIS Integrity Treasury Application. The position is based in London in a hybrid working model, combining on site work with some flexibility to work from home. Day to day responsibilities include providing advanced technical and functional support for the FIS Integrity Treasury system, investigating and resolving complex incidents, and managing service requests escalated from 1st and 2nd line support teams. The role will require monitoring system performance, performing configuration changes, coordinating application upgrades and patches, and supporting integrations with related finance and banking systems. The specialist will collaborate with treasury, finance, and IT stakeholders to understand user requirements, improve system usability, document solutions and procedures, and contribute to continuous improvement of treasury processes and controls. Technical Platform Management & Treasury System Integrity Configure and maintain FIS Integrity TMS workflows, parameters, and reference data. Manage integration architecture across banks, trading platforms, ERP, and market data providers. Ensure system configuration aligns with Treasury processes, control standards, and SaaS constraints. Maintain technical documentation and configuration baseline to support audit and traceability. Complex Issue Resolution & Treasury Risk Containment Diagnose and resolve high severity system and integration issues. Perform cross system root cause analysis covering data, configuration, and integration layers. Implement corrective and preventative actions to reduce recurrence of Treasury impacting incidents. Analyse incident trends to strengthen platform resilience and reduce operational risk. Release & Regression Governance with Treasury Assurance Define regression testing scope based on Treasury risk and process criticality. Validate system changes prior to release against technical and control criteria. Approve production deployments and technical release readiness. Ensure release execution meets governance, audit, and SaaS requirements. Controls, Configuration & Audit Governance Maintain configuration standards and SoD controls. Monitor system access and privileged configuration changes. Support internal and external audits with traceable configuration and change evidence. Ensure ongoing compliance with Company control and governance framework. Enhancements & Project Delivery Supporting Treasury Outcomes Deliver system enhancements and configuration improvements. Support Treasury projects and platform upgrades. Translate approved functional requirements into robust system design aligned to SaaS constraints. System Support Objectives System configuration supports business processes accurately. Changes are delivered safely without introducing risk. Integrations operate reliably across all connected systems. System behaviour is consistent and auditable. Release cycles are governed and aligned to Treasury operations. Requirements 1-2 years' experience in 2nd/3rd Line Support capacity in FIS Integrity. Strong configuration and data model knowledge. Strong Treasury business operation understanding. Advanced SQL capability. Integration experience (APIs, SWIFT, SFTP, ERP). Experience with SaaS release models. Qualifications Strong treasury domain knowledge, including Treasury Management and Cash Management, with experience supporting or working in corporate treasury environments. Solid Finance and Accounting skills, with the ability to understand financial instruments, cash flows, reconciliations, and reporting requirements. Advanced Analytical Skills, including troubleshooting complex system issues, interpreting data, and identifying root causes and process improvements. Hands on experience with FIS Integrity Treasury Application or similar treasury management systems, including configuration, support, and upgrades. Familiarity with interfaces between treasury systems and banking platforms, ERP, or general ledger systems. Proficiency in SQL or similar query tools for analysis and reporting is highly beneficial. Experience working in a 3rd line or application support role within financial services or a related sector. Strong communication skills, with the ability to work collaboratively with technical teams and non technical business users. Organised, detail oriented approach and the ability to manage multiple incidents and change requests in a structured way. Bachelor's degree in finance, accounting, information systems, or a related field, or equivalent practical experience. Desirable Experience with ATS or equivalent frameworks. Custom reporting and data modelling experience. Exposure to global Treasury implementations. Additional Qualifications Degree in IT, Engineering, or Finance. Vendor certifications preferred. Hybrid position with 3 days a week in the office in Central London. Salary range: £80K - £100K.
13/06/2026
Full time
Role Description 3rd Level Treasury Systems Support with FIS Integrity Treasury Application This is a full-time 3rd Level Treasury Systems Support role focused on the FIS Integrity Treasury Application. The position is based in London in a hybrid working model, combining on site work with some flexibility to work from home. Day to day responsibilities include providing advanced technical and functional support for the FIS Integrity Treasury system, investigating and resolving complex incidents, and managing service requests escalated from 1st and 2nd line support teams. The role will require monitoring system performance, performing configuration changes, coordinating application upgrades and patches, and supporting integrations with related finance and banking systems. The specialist will collaborate with treasury, finance, and IT stakeholders to understand user requirements, improve system usability, document solutions and procedures, and contribute to continuous improvement of treasury processes and controls. Technical Platform Management & Treasury System Integrity Configure and maintain FIS Integrity TMS workflows, parameters, and reference data. Manage integration architecture across banks, trading platforms, ERP, and market data providers. Ensure system configuration aligns with Treasury processes, control standards, and SaaS constraints. Maintain technical documentation and configuration baseline to support audit and traceability. Complex Issue Resolution & Treasury Risk Containment Diagnose and resolve high severity system and integration issues. Perform cross system root cause analysis covering data, configuration, and integration layers. Implement corrective and preventative actions to reduce recurrence of Treasury impacting incidents. Analyse incident trends to strengthen platform resilience and reduce operational risk. Release & Regression Governance with Treasury Assurance Define regression testing scope based on Treasury risk and process criticality. Validate system changes prior to release against technical and control criteria. Approve production deployments and technical release readiness. Ensure release execution meets governance, audit, and SaaS requirements. Controls, Configuration & Audit Governance Maintain configuration standards and SoD controls. Monitor system access and privileged configuration changes. Support internal and external audits with traceable configuration and change evidence. Ensure ongoing compliance with Company control and governance framework. Enhancements & Project Delivery Supporting Treasury Outcomes Deliver system enhancements and configuration improvements. Support Treasury projects and platform upgrades. Translate approved functional requirements into robust system design aligned to SaaS constraints. System Support Objectives System configuration supports business processes accurately. Changes are delivered safely without introducing risk. Integrations operate reliably across all connected systems. System behaviour is consistent and auditable. Release cycles are governed and aligned to Treasury operations. Requirements 1-2 years' experience in 2nd/3rd Line Support capacity in FIS Integrity. Strong configuration and data model knowledge. Strong Treasury business operation understanding. Advanced SQL capability. Integration experience (APIs, SWIFT, SFTP, ERP). Experience with SaaS release models. Qualifications Strong treasury domain knowledge, including Treasury Management and Cash Management, with experience supporting or working in corporate treasury environments. Solid Finance and Accounting skills, with the ability to understand financial instruments, cash flows, reconciliations, and reporting requirements. Advanced Analytical Skills, including troubleshooting complex system issues, interpreting data, and identifying root causes and process improvements. Hands on experience with FIS Integrity Treasury Application or similar treasury management systems, including configuration, support, and upgrades. Familiarity with interfaces between treasury systems and banking platforms, ERP, or general ledger systems. Proficiency in SQL or similar query tools for analysis and reporting is highly beneficial. Experience working in a 3rd line or application support role within financial services or a related sector. Strong communication skills, with the ability to work collaboratively with technical teams and non technical business users. Organised, detail oriented approach and the ability to manage multiple incidents and change requests in a structured way. Bachelor's degree in finance, accounting, information systems, or a related field, or equivalent practical experience. Desirable Experience with ATS or equivalent frameworks. Custom reporting and data modelling experience. Exposure to global Treasury implementations. Additional Qualifications Degree in IT, Engineering, or Finance. Vendor certifications preferred. Hybrid position with 3 days a week in the office in Central London. Salary range: £80K - £100K.
OneSchoolGlobal UK is part of theOneSchoolGlobal network, one of the most extensive and progressive networks of schools and educational support services in the world with 126 campuses across 20 countries. We have a fantastic opportunity to join our IT team as an Infrastructure Engineer, on a full time, permanent basis. This is a hybrid position, with regular travel to the Regional Support Office in Warwick - you will be required to be in the office for at least 3 days per week. Please note, our Regional Support Office will be relocating to a new site in Coventry in September 2026. This role will form part of a structured internal technical team responsible for the implementation, maintenance, and continual improvement of the IT Infrastructure environment within the business. The role encompasses varying technologies across a variety of platforms including Microsoft and Azure cloud-based portals. Responsibilities Provide 2nd / 3rd line technical support for all aspects of the core infrastructure and related technologies Implement and support Infrastructure projects aligned to business objectives and global or regional IT roadmap Provide technical knowledge regarding IT Infrastructure. Offering advice and guidance to members of the IT department, service users, and other stakeholders as appropriate Ability to work both independently and as part of the internal team to provide BAU and Project work as required Ensure minimum disruption to the business's operational and educational functions Utilisation of Halo to maintain accurate information against work undertaken in response to technical support issues Adherence to Change Control and CAB approvals before any authorised changes are carried out Liaise effectively with 3rd party suppliers and support providers to ensure solutions are provided within expected service levels Continue to acquire specialist knowledge of relevant emerging developments within the cloud, network and server technologies, as well as general developments and standards mandated by the policy and procedural adoptions within the organisation to ensure the continual development and improvement of organisations information technology systems Benefits A competitive salary, staff laptop, free breakfast and lunches and on site free parking 25 days annual leave plus statutory bank holidays Workplace pension scheme and Staff Referral scheme Supportive staff and an involved community who are committed to improvement, who will work with you to achieve your goals Excellent premises and well equipped office space providing a modern and technologically advanced environment Dedicated and talented specialist employees who work together to continually build upon our high standards Qualifications Have experience and knowledge in the following: Intune Azure / MS Entra AD PowerShell Scripting MS Cloud portals, including Defender and Purview Exchange Online Power Automate Tasks & Flows Barracuda Backup, Barracuda Email Security Network switches, Routers and Firewalls Knowledge of Ubiquiti and Cambium networks is desirable Proven experience of working in an IT Infrastructure position Grade C and above in GCSE English and Maths (or equivalent) and a degree- IT related Continue to acquire specialist knowledge of relevant emerging technologies Working within Change Control and CAB approvals before any authorised changes are carried out Uphold and promulgate the OneSchoolGlobal ethos within all areas of responsibility OneSchoolGlobal UK is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records, onlinesearchesand vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the school. This is in line with statutory guidance Keeping Children Safe in Education 2025 and The Education Act2002,we expect all staff and volunteers to share this commitment.
13/06/2026
Full time
OneSchoolGlobal UK is part of theOneSchoolGlobal network, one of the most extensive and progressive networks of schools and educational support services in the world with 126 campuses across 20 countries. We have a fantastic opportunity to join our IT team as an Infrastructure Engineer, on a full time, permanent basis. This is a hybrid position, with regular travel to the Regional Support Office in Warwick - you will be required to be in the office for at least 3 days per week. Please note, our Regional Support Office will be relocating to a new site in Coventry in September 2026. This role will form part of a structured internal technical team responsible for the implementation, maintenance, and continual improvement of the IT Infrastructure environment within the business. The role encompasses varying technologies across a variety of platforms including Microsoft and Azure cloud-based portals. Responsibilities Provide 2nd / 3rd line technical support for all aspects of the core infrastructure and related technologies Implement and support Infrastructure projects aligned to business objectives and global or regional IT roadmap Provide technical knowledge regarding IT Infrastructure. Offering advice and guidance to members of the IT department, service users, and other stakeholders as appropriate Ability to work both independently and as part of the internal team to provide BAU and Project work as required Ensure minimum disruption to the business's operational and educational functions Utilisation of Halo to maintain accurate information against work undertaken in response to technical support issues Adherence to Change Control and CAB approvals before any authorised changes are carried out Liaise effectively with 3rd party suppliers and support providers to ensure solutions are provided within expected service levels Continue to acquire specialist knowledge of relevant emerging developments within the cloud, network and server technologies, as well as general developments and standards mandated by the policy and procedural adoptions within the organisation to ensure the continual development and improvement of organisations information technology systems Benefits A competitive salary, staff laptop, free breakfast and lunches and on site free parking 25 days annual leave plus statutory bank holidays Workplace pension scheme and Staff Referral scheme Supportive staff and an involved community who are committed to improvement, who will work with you to achieve your goals Excellent premises and well equipped office space providing a modern and technologically advanced environment Dedicated and talented specialist employees who work together to continually build upon our high standards Qualifications Have experience and knowledge in the following: Intune Azure / MS Entra AD PowerShell Scripting MS Cloud portals, including Defender and Purview Exchange Online Power Automate Tasks & Flows Barracuda Backup, Barracuda Email Security Network switches, Routers and Firewalls Knowledge of Ubiquiti and Cambium networks is desirable Proven experience of working in an IT Infrastructure position Grade C and above in GCSE English and Maths (or equivalent) and a degree- IT related Continue to acquire specialist knowledge of relevant emerging technologies Working within Change Control and CAB approvals before any authorised changes are carried out Uphold and promulgate the OneSchoolGlobal ethos within all areas of responsibility OneSchoolGlobal UK is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records, onlinesearchesand vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the school. This is in line with statutory guidance Keeping Children Safe in Education 2025 and The Education Act2002,we expect all staff and volunteers to share this commitment.
Senior IT Systems Engineer London £41,000 - £44,000 per annum Based near Romford, Essex 5 days on site Full-Time Permanent Morgan Hunt is delighted to partner with a leading London-based College in the recruitment of a Senior IT Systems Engineer. This is an excellent opportunity for an experienced IT professional to join a busy and collaborative IT Services team, providing advanced technical support across a diverse technology estate. The successful candidate will play a key role in delivering high-quality 3rd Line Support, acting as an escalation point for the wider IT team and ensuring the smooth operation of the College's systems, servers, networks, telephony, and end-user technologies. The Role As a Senior IT Engineer, you will be responsible for supporting and maintaining the College's core IT infrastructure while providing expert technical guidance to 1st and 2nd Line colleagues. Working across multiple campuses when required, you will contribute to a customer-focused IT service that supports both staff and students. This is a hands on role requiring strong troubleshooting skills, excellent communication, and the ability to manage technical projects through to completion. Key Responsibilities Provide 3rd Line technical support across systems, servers, networking, and end-user technologies. Act as an escalation point for 1st and 2nd Line IT Support staff, providing technical expertise and mentoring where required. Support and maintain Windows-based environments, Microsoft 365, and core infrastructure services. Investigate, diagnose, and resolve complex hardware and software issues affecting both PCs and Apple Mac devices. Administer and support Microsoft 365 services for staff and students. Support and maintain the College's telephony environment, including IP telephony, smartphones, and wireless communication technologies. Assist with the deployment, configuration, and management of devices and software using tools such as SCCM and Jamf Pro. Support printing and copying services, including troubleshooting and consumables management. Ensure network patching and physical infrastructure work is completed to a high standard and in line with best practice. Manage incidents and service requests through the IT Service Management system, ensuring users are kept informed throughout the resolution process. Lead and deliver technical projects, liaising with stakeholders, suppliers, and colleagues across the organisation. Provide occasional cover for the IT Service Desk and support colleagues during peak periods. Assist with the relocation and installation of IT equipment across College sites. About You To be successful in this role, you will have excellent customer service skills combined with a strong technical background within a complex IT support environment. Essential Experience and Skills A minimum of three years' hands on experience in a 2nd/3rd Line Support or Systems Engineering role. Experience supporting and troubleshooting: Windows 10/11 environments. Microsoft 365 and Office 365. PC hardware and peripheral devices. Apple Mac hardware and software. IP telephony systems. Interactive classroom technologies, including Whiteboards and Smartboards. Experience using call logging and IT Service Management systems. Knowledge of networking principles and physical infrastructure support. Experience deploying and managing devices and applications using SCCM and/or Jamf Pro. Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users. Strong organisational skills with the ability to manage competing priorities and projects effectively. A proactive and collaborative approach to problem solving. Qualifications Educated to GCSE level or equivalent. Relevant IT certifications would be advantageous. Working Hours The College operates an IT support service between 08:00 and 17:30, Monday to Friday, with staff working on a rota basis across the following shift patterns: 08:00 - 16:00 09:30 - 17:30 In addition, evening classes take place on Tuesdays and Thursdays, requiring occasional participation in late shifts on a rota basis: 11:00 - 19:00 13:00 - 21:00 Flexibility to work across multiple College campuses may be required to meet operational needs. What's on Offer? Salary of £41,000 - £44,000 per annum Generous holiday entitlement Access to excellent pension arrangements Ongoing professional development opportunities The opportunity to work within a highly regarded educational institution making a meaningful impact on staff and students A varied and rewarding role within a supportive IT team If you are an experienced IT professional looking to take the next step in your career and thrive in a customer-focused educational environment, we would be delighted to hear from you. To apply, please submit your CV today. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
13/06/2026
Full time
Senior IT Systems Engineer London £41,000 - £44,000 per annum Based near Romford, Essex 5 days on site Full-Time Permanent Morgan Hunt is delighted to partner with a leading London-based College in the recruitment of a Senior IT Systems Engineer. This is an excellent opportunity for an experienced IT professional to join a busy and collaborative IT Services team, providing advanced technical support across a diverse technology estate. The successful candidate will play a key role in delivering high-quality 3rd Line Support, acting as an escalation point for the wider IT team and ensuring the smooth operation of the College's systems, servers, networks, telephony, and end-user technologies. The Role As a Senior IT Engineer, you will be responsible for supporting and maintaining the College's core IT infrastructure while providing expert technical guidance to 1st and 2nd Line colleagues. Working across multiple campuses when required, you will contribute to a customer-focused IT service that supports both staff and students. This is a hands on role requiring strong troubleshooting skills, excellent communication, and the ability to manage technical projects through to completion. Key Responsibilities Provide 3rd Line technical support across systems, servers, networking, and end-user technologies. Act as an escalation point for 1st and 2nd Line IT Support staff, providing technical expertise and mentoring where required. Support and maintain Windows-based environments, Microsoft 365, and core infrastructure services. Investigate, diagnose, and resolve complex hardware and software issues affecting both PCs and Apple Mac devices. Administer and support Microsoft 365 services for staff and students. Support and maintain the College's telephony environment, including IP telephony, smartphones, and wireless communication technologies. Assist with the deployment, configuration, and management of devices and software using tools such as SCCM and Jamf Pro. Support printing and copying services, including troubleshooting and consumables management. Ensure network patching and physical infrastructure work is completed to a high standard and in line with best practice. Manage incidents and service requests through the IT Service Management system, ensuring users are kept informed throughout the resolution process. Lead and deliver technical projects, liaising with stakeholders, suppliers, and colleagues across the organisation. Provide occasional cover for the IT Service Desk and support colleagues during peak periods. Assist with the relocation and installation of IT equipment across College sites. About You To be successful in this role, you will have excellent customer service skills combined with a strong technical background within a complex IT support environment. Essential Experience and Skills A minimum of three years' hands on experience in a 2nd/3rd Line Support or Systems Engineering role. Experience supporting and troubleshooting: Windows 10/11 environments. Microsoft 365 and Office 365. PC hardware and peripheral devices. Apple Mac hardware and software. IP telephony systems. Interactive classroom technologies, including Whiteboards and Smartboards. Experience using call logging and IT Service Management systems. Knowledge of networking principles and physical infrastructure support. Experience deploying and managing devices and applications using SCCM and/or Jamf Pro. Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users. Strong organisational skills with the ability to manage competing priorities and projects effectively. A proactive and collaborative approach to problem solving. Qualifications Educated to GCSE level or equivalent. Relevant IT certifications would be advantageous. Working Hours The College operates an IT support service between 08:00 and 17:30, Monday to Friday, with staff working on a rota basis across the following shift patterns: 08:00 - 16:00 09:30 - 17:30 In addition, evening classes take place on Tuesdays and Thursdays, requiring occasional participation in late shifts on a rota basis: 11:00 - 19:00 13:00 - 21:00 Flexibility to work across multiple College campuses may be required to meet operational needs. What's on Offer? Salary of £41,000 - £44,000 per annum Generous holiday entitlement Access to excellent pension arrangements Ongoing professional development opportunities The opportunity to work within a highly regarded educational institution making a meaningful impact on staff and students A varied and rewarding role within a supportive IT team If you are an experienced IT professional looking to take the next step in your career and thrive in a customer-focused educational environment, we would be delighted to hear from you. To apply, please submit your CV today. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
11629 AW-3 £30k - 35k per year Level 1 Service Desk Engineer Salary: £30,000 - £35,000 Home-based (UK) Commutable to Godalming (GU7) & Heathrow Office attendance: 1 week per month (Surrey) Full-time 37.5 hours per week Rotating shifts (Mon-Fri) About the Role A growing IT managed services provider is seeking a Level 1 Service Desk Engineer to join its support team. This is a remote-first role working within a structured L0/L1/L2 support environment, acting as the first point of contact for end-user IT issues. You'll handle a wide range of technical queries, from everyday user support to more detailed troubleshooting, while gaining exposure to enterprise-level Microsoft technologies and cloud environments. The role is ideal for someone who is customer-focused, technically curious, and looking to build a long-term career in IT support within a fast-paced MSP environment. Key Responsibilities Provide remote IT support via phone, email, and remote tools Troubleshoot Windows, Microsoft 365, devices, printers, and basic networking issues Log, manage, and resolve tickets with accurate documentation Escalate complex issues to 2nd/3rd line support teams Support Microsoft 365, Entra ID, and Intune administration Assist with onsite support visits and project work when required Maintain and update knowledge base documentation Ensure SLA targets and service quality standards are met Identify and elevate potential security incidents Technical Environment Windows Desktop & Windows Server Microsoft 365 Microsoft Entra ID Microsoft Intune ITSM tools (e.g. ServiceNow) Basic TCP/IP networking ITIL processes (Incident, Problem, Change, Request Fulfilment) Hardware support (desktops, laptops, mobile devices, printers) Working Pattern Remote-first (UK-based) Must be commutable to Godalming, Surrey (GU7) Must also be commutable to Heathrow customer site Office attendance: 1 week per month (Surrey) Occasional onsite visits required Shift rotation: Early: 07:00 - 15:30 Mid: 09:00 - 17:30 Late: 10:30 - 19:00 About You Minimum 3 years' experience in IT Service Desk / IT Support role Strong Microsoft 365 support experience Experience with device troubleshooting and endpoint support Confident working within SLA-driven ticketing environments Strong communication and customer service skills Logical, structured troubleshooting approach Comfortable working independently in a remote environment Motivated to build a long-term IT career Desirable Certifications AZ-900 / MS-900 / SC-900 MD-102 AZ-104 ITIL Foundation Benefits 25 days holiday + bank holidays (rising to 28 with service) Private medical insurance Life assurance (4x salary) Pension matched up to 5% Holiday buy scheme (up to +1 week) Homeworking allowance (£300 setup + £100 annually) Paid charity day Dog-friendly office with free parking Techscheme & Cyclescheme Quarterly training and development sessions Important Requirements Must be able to work rotating shifts Must be commutable to Godalming office Must attend office 1 week per month Must be commutable to Heathrow customer site Open to occasional onsite visits Minimum 3 years IT support experience required Strong Microsoft 365 experience essential Permanent candidates only (no contractors) Must be eligible for BPSS / SC clearance Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
13/06/2026
Full time
11629 AW-3 £30k - 35k per year Level 1 Service Desk Engineer Salary: £30,000 - £35,000 Home-based (UK) Commutable to Godalming (GU7) & Heathrow Office attendance: 1 week per month (Surrey) Full-time 37.5 hours per week Rotating shifts (Mon-Fri) About the Role A growing IT managed services provider is seeking a Level 1 Service Desk Engineer to join its support team. This is a remote-first role working within a structured L0/L1/L2 support environment, acting as the first point of contact for end-user IT issues. You'll handle a wide range of technical queries, from everyday user support to more detailed troubleshooting, while gaining exposure to enterprise-level Microsoft technologies and cloud environments. The role is ideal for someone who is customer-focused, technically curious, and looking to build a long-term career in IT support within a fast-paced MSP environment. Key Responsibilities Provide remote IT support via phone, email, and remote tools Troubleshoot Windows, Microsoft 365, devices, printers, and basic networking issues Log, manage, and resolve tickets with accurate documentation Escalate complex issues to 2nd/3rd line support teams Support Microsoft 365, Entra ID, and Intune administration Assist with onsite support visits and project work when required Maintain and update knowledge base documentation Ensure SLA targets and service quality standards are met Identify and elevate potential security incidents Technical Environment Windows Desktop & Windows Server Microsoft 365 Microsoft Entra ID Microsoft Intune ITSM tools (e.g. ServiceNow) Basic TCP/IP networking ITIL processes (Incident, Problem, Change, Request Fulfilment) Hardware support (desktops, laptops, mobile devices, printers) Working Pattern Remote-first (UK-based) Must be commutable to Godalming, Surrey (GU7) Must also be commutable to Heathrow customer site Office attendance: 1 week per month (Surrey) Occasional onsite visits required Shift rotation: Early: 07:00 - 15:30 Mid: 09:00 - 17:30 Late: 10:30 - 19:00 About You Minimum 3 years' experience in IT Service Desk / IT Support role Strong Microsoft 365 support experience Experience with device troubleshooting and endpoint support Confident working within SLA-driven ticketing environments Strong communication and customer service skills Logical, structured troubleshooting approach Comfortable working independently in a remote environment Motivated to build a long-term IT career Desirable Certifications AZ-900 / MS-900 / SC-900 MD-102 AZ-104 ITIL Foundation Benefits 25 days holiday + bank holidays (rising to 28 with service) Private medical insurance Life assurance (4x salary) Pension matched up to 5% Holiday buy scheme (up to +1 week) Homeworking allowance (£300 setup + £100 annually) Paid charity day Dog-friendly office with free parking Techscheme & Cyclescheme Quarterly training and development sessions Important Requirements Must be able to work rotating shifts Must be commutable to Godalming office Must attend office 1 week per month Must be commutable to Heathrow customer site Open to occasional onsite visits Minimum 3 years IT support experience required Strong Microsoft 365 experience essential Permanent candidates only (no contractors) Must be eligible for BPSS / SC clearance Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About the role: This Desktop Support Analyst role will be working within our Desktop Services team, getting the opportunity to work with talented individuals who deliver Information Technology and Data Management solutions, leveraging the latest developments in systems and technology, whilst delivering a consistently first-class service to our customers. Key skills and experience relevant to this role: Providing remote and face to face support to customers in a professional, knowledgeable manner, Ensuring that incidents and support requests are responded to in a timely manner and all escalations are logged and assigned to the correct team, Working in conjunction with other IT teams and the business to ensure the successful resolution of any desktop related issues. To be considered for this opportunity you should be able to demonstrate: Experience in an SLA driven, ticketed Service Desk or 1st / 2nd Line role, Well-developed IT troubleshooting skills. Ideally, you'll have gained experience in a range of the following key skillsets, Knowledge of Microsoft Windows Operating Systems, End user compute M365, Software Application support, Active Directory and Exchange, Hardware installation, imaging and upgrades, printers and AV equipment, Networking and VOIP, Experience of building and maintaining excellent relationships with customers, ITIL Foundation V3 qualification or a willingness to undertake relevant training. At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package: Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working: Flexible work arrangements to support your work-life balance. We can't promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more . At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.
13/06/2026
Full time
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About the role: This Desktop Support Analyst role will be working within our Desktop Services team, getting the opportunity to work with talented individuals who deliver Information Technology and Data Management solutions, leveraging the latest developments in systems and technology, whilst delivering a consistently first-class service to our customers. Key skills and experience relevant to this role: Providing remote and face to face support to customers in a professional, knowledgeable manner, Ensuring that incidents and support requests are responded to in a timely manner and all escalations are logged and assigned to the correct team, Working in conjunction with other IT teams and the business to ensure the successful resolution of any desktop related issues. To be considered for this opportunity you should be able to demonstrate: Experience in an SLA driven, ticketed Service Desk or 1st / 2nd Line role, Well-developed IT troubleshooting skills. Ideally, you'll have gained experience in a range of the following key skillsets, Knowledge of Microsoft Windows Operating Systems, End user compute M365, Software Application support, Active Directory and Exchange, Hardware installation, imaging and upgrades, printers and AV equipment, Networking and VOIP, Experience of building and maintaining excellent relationships with customers, ITIL Foundation V3 qualification or a willingness to undertake relevant training. At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package: Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working: Flexible work arrangements to support your work-life balance. We can't promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more . At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.
Technology Service Desk Engineer Epsom Hybrid Working Technology Permanent Full Time Competitive salary available, depending on experience 37.5 hour per week Nuffield Health is the charity that's building a healthier nation, one day at a time. From award winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you. Do you have a passion for technology and a drive to make a difference in healthcare? Are you relentlessly getting to the bottom of how things work and solving problems at the core? Join Nuffield Health, where your expertise will play a vital role in transforming how technology services are delivered to our patients, members, and customers. We provide you with the support and opportunities to build a rewarding career while making a positive impact on people's lives. As a Technology Service Desk Engineer reporting to the Service Desk Manager, you will be part of a dynamic team responsible for providing exceptional support services to our organisation. This role isn't a standard Service Desk role just logging tickets, but about using your technical ability to push to automate and streamline the support we deliver to the charity. This is an exciting opportunity to contribute to the revolution of technology support services and enhance the efficiency and productivity of our employees, ultimately improving patient care. Responsibilities Provide timely resolution of technology support incidents and service requests, ensuring adherence to defined service level agreements (SLAs). Troubleshoot and resolve hardware, software, and network related issues for our customers. Collaborate with technology teams to solve complex problems at the core and provide scalable technological solutions. The role will involve both triage and resolution of incidents as a hybrid between 1st and 2nd line to ultimately automate repetitive tasks and focus on complex issues, enhancing your technical abilities. Deliver outstanding customer service, demonstrating empathy, patience, and effective communication skills. Maintain a high level of professionalism and ensure customer satisfaction throughout the support process. Continuously strive to enhance the end user experience and exceed their expectations. Utilise IT service management principles and processes to deliver efficient and effective service delivery. Follow best practices and standard operating procedures in incident management, problem management, and change management. Contribute to the improvement of support processes and procedures for a newly formed team. Collaborate with cross functional teams to resolve complex technical issues and fulfil service requests. Share knowledge and expertise with team members through documentation, training, and mentoring. Stay up to date with emerging technologies and industry trends to enhance technical skills and contribute to innovative solutions. Identify opportunities to automate and streamline support processes, improving efficiency and productivity. Actively participate in continuous improvement initiatives, suggesting ideas and implementing process enhancements. Contribute to the development and maintenance of a knowledge base for self service support. Qualifications A bachelor's degree in a relevant field (e.g., Computer Science, Information Technology) or equivalent work experience. Proven experience in a technology service desk or support role, providing second line technical assistance to end users. Coding and scripting would be a bonus! Strong understanding of service management principles and ITIL framework. Familiarity with ITSM platforms, ideally ServiceNow to use the tool and help us improve it. Excellent problem solving and analytical skills, with the ability to prioritise and manage multiple tasks effectively. Exceptional interpersonal and communication skills, with the ability to interact with diverse stakeholders. A passion for delivering outstanding customer service and exceeding expectations. Ability to adapt to changing priorities in a fast paced, dynamic environment. Continuous learning mindset and a desire to stay updated with the latest technology trends. Benefits We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here you can choose from a range of fitness, lifestyle, health and wellness rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you.
13/06/2026
Full time
Technology Service Desk Engineer Epsom Hybrid Working Technology Permanent Full Time Competitive salary available, depending on experience 37.5 hour per week Nuffield Health is the charity that's building a healthier nation, one day at a time. From award winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you. Do you have a passion for technology and a drive to make a difference in healthcare? Are you relentlessly getting to the bottom of how things work and solving problems at the core? Join Nuffield Health, where your expertise will play a vital role in transforming how technology services are delivered to our patients, members, and customers. We provide you with the support and opportunities to build a rewarding career while making a positive impact on people's lives. As a Technology Service Desk Engineer reporting to the Service Desk Manager, you will be part of a dynamic team responsible for providing exceptional support services to our organisation. This role isn't a standard Service Desk role just logging tickets, but about using your technical ability to push to automate and streamline the support we deliver to the charity. This is an exciting opportunity to contribute to the revolution of technology support services and enhance the efficiency and productivity of our employees, ultimately improving patient care. Responsibilities Provide timely resolution of technology support incidents and service requests, ensuring adherence to defined service level agreements (SLAs). Troubleshoot and resolve hardware, software, and network related issues for our customers. Collaborate with technology teams to solve complex problems at the core and provide scalable technological solutions. The role will involve both triage and resolution of incidents as a hybrid between 1st and 2nd line to ultimately automate repetitive tasks and focus on complex issues, enhancing your technical abilities. Deliver outstanding customer service, demonstrating empathy, patience, and effective communication skills. Maintain a high level of professionalism and ensure customer satisfaction throughout the support process. Continuously strive to enhance the end user experience and exceed their expectations. Utilise IT service management principles and processes to deliver efficient and effective service delivery. Follow best practices and standard operating procedures in incident management, problem management, and change management. Contribute to the improvement of support processes and procedures for a newly formed team. Collaborate with cross functional teams to resolve complex technical issues and fulfil service requests. Share knowledge and expertise with team members through documentation, training, and mentoring. Stay up to date with emerging technologies and industry trends to enhance technical skills and contribute to innovative solutions. Identify opportunities to automate and streamline support processes, improving efficiency and productivity. Actively participate in continuous improvement initiatives, suggesting ideas and implementing process enhancements. Contribute to the development and maintenance of a knowledge base for self service support. Qualifications A bachelor's degree in a relevant field (e.g., Computer Science, Information Technology) or equivalent work experience. Proven experience in a technology service desk or support role, providing second line technical assistance to end users. Coding and scripting would be a bonus! Strong understanding of service management principles and ITIL framework. Familiarity with ITSM platforms, ideally ServiceNow to use the tool and help us improve it. Excellent problem solving and analytical skills, with the ability to prioritise and manage multiple tasks effectively. Exceptional interpersonal and communication skills, with the ability to interact with diverse stakeholders. A passion for delivering outstanding customer service and exceeding expectations. Ability to adapt to changing priorities in a fast paced, dynamic environment. Continuous learning mindset and a desire to stay updated with the latest technology trends. Benefits We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here you can choose from a range of fitness, lifestyle, health and wellness rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you.
IT System Lead - Weston Super Mare Salary: £45,000 - £65,000 (basic) Start date: As soon as possible Responsibilities Own and manage the end to end IT estate across infrastructure, cloud, and endpoints. Define and enforce system standards, access controls, and configuration policies. Lead cyber security implementation aligned to frameworks such as ISO27001 and Cyber Essentials Plus. Manage network infrastructure including firewalls, VPNs, switching, and segmentation. Oversee Azure and Microsoft 365 environments, including identity, access, and device management. Support and standardise Windows/Linux and specialist development environments. Maintain controlled integration of external, contractor, and remote access. Maintain clear technical documentation and system visibility. Line manage and develop junior IT staff. Report on system health, risks, and improvement initiatives to senior leadership. Qualifications Significant experience in IT infrastructure/system leadership (SFIA Level 5+ or equivalent). Hands on expertise with Microsoft 365, networking, and enterprise IT systems. Experience with Azure (desirable) and Linux environments (beneficial). Knowledge of cyber security frameworks and secure system design. Ability to operate in structured, controlled, standards driven environments. Eligible for UK security clearance (SC level). We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. Senior Hardware Engineer - Inverness Salary: £60,000 - £70,000 (DOE) + bonuses Start date: As soon as possible Responsibilities Lead hardware design from concept through production handover. Design and prototype electronic circuits for test equipment. Validate and debug complex hardware systems. Collaborate with production to ensure smooth transition from design to manufacture. Mentor and support junior and graduate engineers. Qualifications Degree in Electronic/Electrical Engineering or related field. Strong experience in hardware product development and schematic capture. Proven experience taking designs from prototype to manufacture. Solid understanding of PCB layout principles, debugging, and fault finding. Proficiency in PCB layout tools and mentoring. Proactive, organised, with a passion for innovation. We welcome applications from all suitable candidates. Master Data Lead - Poole Salary: £40,000 - £43,000 (plus profit share) Start date: As soon as possible Responsibilities Lead MDM, PIM and ERP strategy and governance. Define data strategy and govern standards for product data lifecycle. Serve as functional lead for Perfion (PIM) and ERP systems. Partner with procurement and category teams to ensure data accuracy and compliance. Qualifications Expertise in PIM and Master Data Management (MDM). Advanced ERP and analytical skills. Background in FMCG or wholesale distribution. Strong analytical thinker with eye for detail. Ability to communicate complex attributes into scalable data structures. We welcome applications from all suitable candidates. 3rd Level Treasury Systems Support - London Salary: £80,000 - £100,000 (hybrid 3 days in office) Start date: As soon as possible Responsibilities Provide advanced technical and functional support for the FIS Integrity Treasury system. Investigate and resolve complex incidents, manage service requests from 1st/2nd line teams. Perform system performance monitoring, configuration changes, and patch management. Coordinate application upgrades and support integrations with finance and banking systems. Document solutions and procedures, contribute to continuous improvement. Configure and maintain FIS Integrity workflows, parameters, and reference data. Manage integration architecture across banks, trading platforms, ERP, and market data providers. Maintain technical documentation and configuration baseline. Diagnose high severity issues, perform cross system root cause analysis. Prepare regression testing scope based on Treasury risk and process criticality. Ensure release execution meets governance, audit, and SaaS requirements. Maintain configuration standards and segregation of duties controls. Support internal and external audits with configuration evidence. Qualifications 1-2 years' experience in 2nd/3rd line support for FIS Integrity. Strong configuration, data model, and integration experience (APIs, SWIFT, SFTP, ERP). Advanced SQL capability. Solid treasury domain knowledge and financial analysis skills. Proficiency in troubleshooting, root cause analysis, and process improvement. Experience in a 3rd line or application support role within financial services. Strong communication skills and ability to collaborate with technical teams and business users. Organised, detail oriented approach to manage incidents and change requests. Bachelor's degree in finance, accounting, information systems, or equivalent. Vendor certifications preferred. We welcome applications from all suitable candidates. IT Technician - Manchester Salary: Up to £30,000 (dependent on experience) Start date: As soon as possible Responsibilities Administration of in house software and desktop support (Windows 10). Support of printers, scanners, peripherals, mobile phones, and telecoms system. Maintain asset register and support security systems linked to the IT network. Assist with security investigations and incident escalation. Provide occasional travel to branch office (Liverpool) as required. Qualifications Minimum 12 months experience in IT support. Knowledge of Windows operating systems and common troubleshooting. Understanding of network infrastructure and computer hardware. Analytical and problem solving skills. Prior experience with Proclaim case management system is a distinct advantage. Experience with IP telephone systems (e.g. RingCentral) desirable. Good communication skills and ability to deal with external contractors. We welcome applications from all suitable candidates. Cyber Security Analyst - Bracknell Duration: 6 months (24/7 shift), 4 week rotation, 3 shift cycles Start date: As soon as possible Responsibilities Oversee shift security operators providing monitoring services. Investigate potential threats using SIEM tooling. Monitor SIEM tools for faults and performance. Maintain confidentiality, integrity, and availability of services. Escalate potential threats and coordinate incident response. Qualifications Experience in cyber security and technical leadership. Strong communication and technical skills in networking or servers. Eligible for UK security clearance (expected 18 weeks). We welcome applications from all individuals, regardless of background or identity. Software Developer - Blackburn Salary: £42,000 - £55,000 (plus benefits) Start date: As soon as possible Responsibilities Develop software in Java using Spring Boot and Hibernate. Work with MySQL, PostgreSQL, and Git version control. Collaborate with team on tickets, code reviews, and design solutions. Mentor junior engineers and contribute to product architecture. Office based Monday to Friday (8:30-17:00). Qualifications Experience with full software development lifecycle in commercial environment. Strong Java skills with Spring Boot and Hibernate frameworks. Proficiency with relational databases and Git. Experience with C# or Java unit testing frameworks (Jenkins, JUnit) is advantageous. Solid understanding of object oriented design and patterns. We welcome applications from all suitable candidates. Sales Executive (ITSM/MSP) - Reading Salary: £40,000 - £50,000 (OTE £80,000 - £100,000) + benefits Start date: As soon as possible Responsibilities New business development through outbound prospecting and campaigns. Full sales cycle from engagement to close and handover. Grow existing accounts via upsell and cross sell. Act as trusted advisor on ITSM improvement and transformation. Forecast targets and maintain accurate CRM data. Qualifications Proven track record in ITSM solution sales or MSP background. Experience in B2B sales and account development. Strong commercial awareness, negotiation, and relationship skills. Knowledge of ITSM frameworks such as ITIL or SIAM. We welcome applications from all suitable candidates. Pega Senior Certified System Architect - Westminster Duration: 3 months Start date: As soon as possible Responsibilities Develop and implement Pega applications based on business requirements. Perform functional testing of Pega applications. Debug Pega applications using OOTB tools (tracer, logs). Participate in design discussions, unit and integration testing. . click apply for full job details
13/06/2026
Full time
IT System Lead - Weston Super Mare Salary: £45,000 - £65,000 (basic) Start date: As soon as possible Responsibilities Own and manage the end to end IT estate across infrastructure, cloud, and endpoints. Define and enforce system standards, access controls, and configuration policies. Lead cyber security implementation aligned to frameworks such as ISO27001 and Cyber Essentials Plus. Manage network infrastructure including firewalls, VPNs, switching, and segmentation. Oversee Azure and Microsoft 365 environments, including identity, access, and device management. Support and standardise Windows/Linux and specialist development environments. Maintain controlled integration of external, contractor, and remote access. Maintain clear technical documentation and system visibility. Line manage and develop junior IT staff. Report on system health, risks, and improvement initiatives to senior leadership. Qualifications Significant experience in IT infrastructure/system leadership (SFIA Level 5+ or equivalent). Hands on expertise with Microsoft 365, networking, and enterprise IT systems. Experience with Azure (desirable) and Linux environments (beneficial). Knowledge of cyber security frameworks and secure system design. Ability to operate in structured, controlled, standards driven environments. Eligible for UK security clearance (SC level). We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. Senior Hardware Engineer - Inverness Salary: £60,000 - £70,000 (DOE) + bonuses Start date: As soon as possible Responsibilities Lead hardware design from concept through production handover. Design and prototype electronic circuits for test equipment. Validate and debug complex hardware systems. Collaborate with production to ensure smooth transition from design to manufacture. Mentor and support junior and graduate engineers. Qualifications Degree in Electronic/Electrical Engineering or related field. Strong experience in hardware product development and schematic capture. Proven experience taking designs from prototype to manufacture. Solid understanding of PCB layout principles, debugging, and fault finding. Proficiency in PCB layout tools and mentoring. Proactive, organised, with a passion for innovation. We welcome applications from all suitable candidates. Master Data Lead - Poole Salary: £40,000 - £43,000 (plus profit share) Start date: As soon as possible Responsibilities Lead MDM, PIM and ERP strategy and governance. Define data strategy and govern standards for product data lifecycle. Serve as functional lead for Perfion (PIM) and ERP systems. Partner with procurement and category teams to ensure data accuracy and compliance. Qualifications Expertise in PIM and Master Data Management (MDM). Advanced ERP and analytical skills. Background in FMCG or wholesale distribution. Strong analytical thinker with eye for detail. Ability to communicate complex attributes into scalable data structures. We welcome applications from all suitable candidates. 3rd Level Treasury Systems Support - London Salary: £80,000 - £100,000 (hybrid 3 days in office) Start date: As soon as possible Responsibilities Provide advanced technical and functional support for the FIS Integrity Treasury system. Investigate and resolve complex incidents, manage service requests from 1st/2nd line teams. Perform system performance monitoring, configuration changes, and patch management. Coordinate application upgrades and support integrations with finance and banking systems. Document solutions and procedures, contribute to continuous improvement. Configure and maintain FIS Integrity workflows, parameters, and reference data. Manage integration architecture across banks, trading platforms, ERP, and market data providers. Maintain technical documentation and configuration baseline. Diagnose high severity issues, perform cross system root cause analysis. Prepare regression testing scope based on Treasury risk and process criticality. Ensure release execution meets governance, audit, and SaaS requirements. Maintain configuration standards and segregation of duties controls. Support internal and external audits with configuration evidence. Qualifications 1-2 years' experience in 2nd/3rd line support for FIS Integrity. Strong configuration, data model, and integration experience (APIs, SWIFT, SFTP, ERP). Advanced SQL capability. Solid treasury domain knowledge and financial analysis skills. Proficiency in troubleshooting, root cause analysis, and process improvement. Experience in a 3rd line or application support role within financial services. Strong communication skills and ability to collaborate with technical teams and business users. Organised, detail oriented approach to manage incidents and change requests. Bachelor's degree in finance, accounting, information systems, or equivalent. Vendor certifications preferred. We welcome applications from all suitable candidates. IT Technician - Manchester Salary: Up to £30,000 (dependent on experience) Start date: As soon as possible Responsibilities Administration of in house software and desktop support (Windows 10). Support of printers, scanners, peripherals, mobile phones, and telecoms system. Maintain asset register and support security systems linked to the IT network. Assist with security investigations and incident escalation. Provide occasional travel to branch office (Liverpool) as required. Qualifications Minimum 12 months experience in IT support. Knowledge of Windows operating systems and common troubleshooting. Understanding of network infrastructure and computer hardware. Analytical and problem solving skills. Prior experience with Proclaim case management system is a distinct advantage. Experience with IP telephone systems (e.g. RingCentral) desirable. Good communication skills and ability to deal with external contractors. We welcome applications from all suitable candidates. Cyber Security Analyst - Bracknell Duration: 6 months (24/7 shift), 4 week rotation, 3 shift cycles Start date: As soon as possible Responsibilities Oversee shift security operators providing monitoring services. Investigate potential threats using SIEM tooling. Monitor SIEM tools for faults and performance. Maintain confidentiality, integrity, and availability of services. Escalate potential threats and coordinate incident response. Qualifications Experience in cyber security and technical leadership. Strong communication and technical skills in networking or servers. Eligible for UK security clearance (expected 18 weeks). We welcome applications from all individuals, regardless of background or identity. Software Developer - Blackburn Salary: £42,000 - £55,000 (plus benefits) Start date: As soon as possible Responsibilities Develop software in Java using Spring Boot and Hibernate. Work with MySQL, PostgreSQL, and Git version control. Collaborate with team on tickets, code reviews, and design solutions. Mentor junior engineers and contribute to product architecture. Office based Monday to Friday (8:30-17:00). Qualifications Experience with full software development lifecycle in commercial environment. Strong Java skills with Spring Boot and Hibernate frameworks. Proficiency with relational databases and Git. Experience with C# or Java unit testing frameworks (Jenkins, JUnit) is advantageous. Solid understanding of object oriented design and patterns. We welcome applications from all suitable candidates. Sales Executive (ITSM/MSP) - Reading Salary: £40,000 - £50,000 (OTE £80,000 - £100,000) + benefits Start date: As soon as possible Responsibilities New business development through outbound prospecting and campaigns. Full sales cycle from engagement to close and handover. Grow existing accounts via upsell and cross sell. Act as trusted advisor on ITSM improvement and transformation. Forecast targets and maintain accurate CRM data. Qualifications Proven track record in ITSM solution sales or MSP background. Experience in B2B sales and account development. Strong commercial awareness, negotiation, and relationship skills. Knowledge of ITSM frameworks such as ITIL or SIAM. We welcome applications from all suitable candidates. Pega Senior Certified System Architect - Westminster Duration: 3 months Start date: As soon as possible Responsibilities Develop and implement Pega applications based on business requirements. Perform functional testing of Pega applications. Debug Pega applications using OOTB tools (tracer, logs). Participate in design discussions, unit and integration testing. . click apply for full job details
IT Infrastructure and Field Support Engineer We are looking for a skilled and motivated IT Infrastructure and Field Support Engineer to help deliver secure, reliable, and efficient technology services across the organisation. This is a varied and hands-on role, combining infrastructure support, field-based work, and involvement in technology projects that directly support services making a real difference to people's lives. Position: 6800 IT Infrastructure & Field Support Engineer Location: Remote Hours: Full time, 37.5 hours per week. Monday to Friday 9am to 5pm (flexible working available) Contract: Permanent Salary: £30,775.03 per annum Closing Date: 09/07/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role The IT Infrastructure & Field Support Engineer plays a key role in supporting, maintaining and improving the technology infrastructure to ensure secure, reliable and efficient services across the organisation. As an IT Infrastructure & Field Support Engineer to will be responsible for: providing technical support for systems and infrastructure contributing to the design and delivery of cost-effective solutions helping to maintain strong standards of security, resilience and service continuity You will work within an ITIL-aligned framework, collaborating closely with colleagues across Technology and with third-party suppliers to support service delivery, operational performance and the evolving needs of the charity. This role is remote (home based) but requires occasional travel across England and Wales, along with some out-of-hours work where necessary to support critical systems. About You You will need: Experience in a Service Desk or infrastructure support role Strong troubleshooting skills A structured, organised approach to managing workload Knowledge of Microsoft technologies Experience working in an ITIL environment and ideally exposure to networking and cloud infrastructure Strong communication skills and the ability to support a wide range of users and stakeholders You will be required to join the on-call rota following successful completion of their probation period. Appointment to this role is subject to successful Non-Police Personnel Vetting (NPPV) with Security Clearance (SC). Candidates must have been living and working in the UK for a minimum of 5 years to be eligible for this level of security vetting. In Return Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Our client is proud to celebrate diversity and create a workplace where everyone feels they belong. They are committed to being an antiracist organisation, and actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT, Infrastructure, IT Infrastructure, Field Support, IT Engineer, Infrastructure Engineer, IT Infrastructure Engineer, Field Support Engineer, IT Support, Service Desk, IT Service Desk, 1st Line Support, 2nd Line Support, 3rd Line Support. Please note this role is being advertised by NFP People on behalf of our client.
13/06/2026
Full time
IT Infrastructure and Field Support Engineer We are looking for a skilled and motivated IT Infrastructure and Field Support Engineer to help deliver secure, reliable, and efficient technology services across the organisation. This is a varied and hands-on role, combining infrastructure support, field-based work, and involvement in technology projects that directly support services making a real difference to people's lives. Position: 6800 IT Infrastructure & Field Support Engineer Location: Remote Hours: Full time, 37.5 hours per week. Monday to Friday 9am to 5pm (flexible working available) Contract: Permanent Salary: £30,775.03 per annum Closing Date: 09/07/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role The IT Infrastructure & Field Support Engineer plays a key role in supporting, maintaining and improving the technology infrastructure to ensure secure, reliable and efficient services across the organisation. As an IT Infrastructure & Field Support Engineer to will be responsible for: providing technical support for systems and infrastructure contributing to the design and delivery of cost-effective solutions helping to maintain strong standards of security, resilience and service continuity You will work within an ITIL-aligned framework, collaborating closely with colleagues across Technology and with third-party suppliers to support service delivery, operational performance and the evolving needs of the charity. This role is remote (home based) but requires occasional travel across England and Wales, along with some out-of-hours work where necessary to support critical systems. About You You will need: Experience in a Service Desk or infrastructure support role Strong troubleshooting skills A structured, organised approach to managing workload Knowledge of Microsoft technologies Experience working in an ITIL environment and ideally exposure to networking and cloud infrastructure Strong communication skills and the ability to support a wide range of users and stakeholders You will be required to join the on-call rota following successful completion of their probation period. Appointment to this role is subject to successful Non-Police Personnel Vetting (NPPV) with Security Clearance (SC). Candidates must have been living and working in the UK for a minimum of 5 years to be eligible for this level of security vetting. In Return Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Our client is proud to celebrate diversity and create a workplace where everyone feels they belong. They are committed to being an antiracist organisation, and actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT, Infrastructure, IT Infrastructure, Field Support, IT Engineer, Infrastructure Engineer, IT Infrastructure Engineer, Field Support Engineer, IT Support, Service Desk, IT Service Desk, 1st Line Support, 2nd Line Support, 3rd Line Support. Please note this role is being advertised by NFP People on behalf of our client.
Position: 2nd Line Engineer Location: Abingdon Salary: 37k Benefits 25+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Bupa Cash Plan Electric Vehicle Scheme Cycle Scheme Discounted Gym Membership Paid Charity Day Car Parking Work for one of the UK's leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. They were also ranked as the Technology Company to Work For in the UK, reflecting culture, our people, and our commitment to being an employer of choice. Primary Purpose: The Tier 2 team are tasked with supporting, investigating, and resolving our MSP client's IT-related systems and making sure all issues are dealt with in a timely fashion. Key Responsibilities Being the first point of contact for all incoming support calls, emails, and sessions - when necessary Being an escalation point for all escalations coming from apprentice, and Tier 1 engineers Ensuring all forms of support call are logged in the system and the client is kept updated Manage incidents and request tickets ensuring established SLAs are met Providing support to our clients Help the Tier 2 Manager with continued business improvements Provide support to the apprentice, and Tier 1 engineers Manage/Maintain all escalations from the apprentice, and Tier 1 engineers Communicate daily to clients with open tickets Managing the client's expectations with ongoing tickets Ensure all client related problems are logged correctly Inform the Tier 2 Manager of any tickets requiring escalations Working with client's 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Ensuring that all role related KPI's are met Logging, managing, and resolving client IT issues Maintain and improve cloud infrastructure Composing Requests for Change Manage all client on/offboarding's, ensuring all tasks are complete Maintain all client documentation ensuring it is relevant Undertake any other reasonable duties as required to meet the needs of the business Person Specification: Minimum: Excellent knowledge in Windows 11 installation and configuration Excellent knowledge with MacOS installation and configuration Excellent knowledge with Microsoft 365 administrative suite - Intune/SharePoint/Teams/Exchange/Entra ID etc Exposure to Email filter technologies - Mimecast/Barracuda/Sophos Email Gateway Exposure to Microsoft Server OS and server roles - 2016/2019/2022/2025 Exposure and troubleshooting knowledge with networking related items - firewalls/switches/wireless etc 2+ years' experience working with medium-large businesses Excellent knowledge of user & group management (on-premises/Entra) Excellent knowledge of scripting and RPA automations Ability to learn on your feet Strong communication skills Excellent troubleshooting and problem resolution skills Excellent customer experience Positive attitude to work Strive to continuous improvement Able to work independently under pressure Minimum of 3 years' IT experience in a corporate or services environment Driving license and own transport Ability to obtain DBS certificate Desirable: Sophos Central/XG Firewall Certifications (Engineer or Architect) Microsoft MS-102, MD-102, MS-700, AZ-900 Certifications Apple Certified Support Certifications Comptia A+ Wireless management - Ubiquiti, Meraki, etc Group policy/Intune policy management - deployment or management INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
12/06/2026
Full time
Position: 2nd Line Engineer Location: Abingdon Salary: 37k Benefits 25+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Bupa Cash Plan Electric Vehicle Scheme Cycle Scheme Discounted Gym Membership Paid Charity Day Car Parking Work for one of the UK's leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. They were also ranked as the Technology Company to Work For in the UK, reflecting culture, our people, and our commitment to being an employer of choice. Primary Purpose: The Tier 2 team are tasked with supporting, investigating, and resolving our MSP client's IT-related systems and making sure all issues are dealt with in a timely fashion. Key Responsibilities Being the first point of contact for all incoming support calls, emails, and sessions - when necessary Being an escalation point for all escalations coming from apprentice, and Tier 1 engineers Ensuring all forms of support call are logged in the system and the client is kept updated Manage incidents and request tickets ensuring established SLAs are met Providing support to our clients Help the Tier 2 Manager with continued business improvements Provide support to the apprentice, and Tier 1 engineers Manage/Maintain all escalations from the apprentice, and Tier 1 engineers Communicate daily to clients with open tickets Managing the client's expectations with ongoing tickets Ensure all client related problems are logged correctly Inform the Tier 2 Manager of any tickets requiring escalations Working with client's 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Ensuring that all role related KPI's are met Logging, managing, and resolving client IT issues Maintain and improve cloud infrastructure Composing Requests for Change Manage all client on/offboarding's, ensuring all tasks are complete Maintain all client documentation ensuring it is relevant Undertake any other reasonable duties as required to meet the needs of the business Person Specification: Minimum: Excellent knowledge in Windows 11 installation and configuration Excellent knowledge with MacOS installation and configuration Excellent knowledge with Microsoft 365 administrative suite - Intune/SharePoint/Teams/Exchange/Entra ID etc Exposure to Email filter technologies - Mimecast/Barracuda/Sophos Email Gateway Exposure to Microsoft Server OS and server roles - 2016/2019/2022/2025 Exposure and troubleshooting knowledge with networking related items - firewalls/switches/wireless etc 2+ years' experience working with medium-large businesses Excellent knowledge of user & group management (on-premises/Entra) Excellent knowledge of scripting and RPA automations Ability to learn on your feet Strong communication skills Excellent troubleshooting and problem resolution skills Excellent customer experience Positive attitude to work Strive to continuous improvement Able to work independently under pressure Minimum of 3 years' IT experience in a corporate or services environment Driving license and own transport Ability to obtain DBS certificate Desirable: Sophos Central/XG Firewall Certifications (Engineer or Architect) Microsoft MS-102, MD-102, MS-700, AZ-900 Certifications Apple Certified Support Certifications Comptia A+ Wireless management - Ubiquiti, Meraki, etc Group policy/Intune policy management - deployment or management INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
1st Line Support Engineer - 25,000- 34,000 We're working with a growing IT services provider based in London who are looking to add a 1st Line Support Engineer to their service desk team. This is an excellent opportunity for someone early in their IT career to join a fast-paced environment with clear progression into 2nd line support. Responsibilities: Providing 1st line support via phone, email, and ticketing system Logging, managing, and resolving support tickets within agreed SLAs Supporting users with Microsoft 365, Active Directory, and desktop issues Escalating complex issues to 2nd/3rd line teams Building strong relationships with end users Tech environment: Microsoft 365 / Office 365 Active Directory (user management, password resets) Windows 10/11 Basic networking (VPNs, DNS, DHCP) What we're looking for: 6-18 months' experience in IT support or helpdesk Strong communication skills and customer focus Passion for IT and willingness to learn Package: 25,000- 34,000 Hybrid working (2-3 days remote) 25 days holiday + bank holidays Funded certifications (Microsoft, CompTIA) Clear progression to 2nd Line role If this role isn't quite right, but you're working in IT Support and open to new opportunities, feel free to apply or get in touch. INDAV
12/06/2026
Full time
1st Line Support Engineer - 25,000- 34,000 We're working with a growing IT services provider based in London who are looking to add a 1st Line Support Engineer to their service desk team. This is an excellent opportunity for someone early in their IT career to join a fast-paced environment with clear progression into 2nd line support. Responsibilities: Providing 1st line support via phone, email, and ticketing system Logging, managing, and resolving support tickets within agreed SLAs Supporting users with Microsoft 365, Active Directory, and desktop issues Escalating complex issues to 2nd/3rd line teams Building strong relationships with end users Tech environment: Microsoft 365 / Office 365 Active Directory (user management, password resets) Windows 10/11 Basic networking (VPNs, DNS, DHCP) What we're looking for: 6-18 months' experience in IT support or helpdesk Strong communication skills and customer focus Passion for IT and willingness to learn Package: 25,000- 34,000 Hybrid working (2-3 days remote) 25 days holiday + bank holidays Funded certifications (Microsoft, CompTIA) Clear progression to 2nd Line role If this role isn't quite right, but you're working in IT Support and open to new opportunities, feel free to apply or get in touch. INDAV
DB&T Technical Engineer Salary: Up to 30,000 plus other Veolia benefits Hours: 40 hours per week Location: Working in our Head office, Cannock, WS11 8JP When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: 25 days annual leave Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards. What you'll be doing: Contribute to the services of a nationwide network of Service Desk specialists and ensure the successful resolution and fulfilment of requests relevant to 1st and 2nd tier applications and hardware, audio-visual equipment, desktop operating systems, mobile devices and printers. Identify all and any impediments affecting the efficient delivery of applications and services and determine and execute appropriate measures for their mitigation and/or resolution. Reduce the impact of service affecting incidents and problems, ensuring an appropriate and timely response to all reported issues. Ensure the accurate recording of service requests and incidents and to attribute the correct categorisation and notation to ensure timely and relevant reporting. Provide desk-side and remote assistance, as relevant to the task. Share responsibility for the successful day-to-day operation of the Service Desk's 2nd tier operations and ensuring its services meet or exceed exacting standards for service support as defined by service agreements. Share responsibility for all activities relevant to 2nd line incident resolution, request fulfilment, field services, desk side support and end-user computing. What we're looking for: Essential A full driving licence. Knowledge of ITIL practices. Advanced Level Qualification. Experience providing Service Desk operations in a multi-site, nationwide service environment. Experience delivering quality services in compliance with service agreements and performance targets. Demonstrable understanding of ChromeOS & Windows 10 / 11 operating systems. Experience of ServiceNow or equivalent ticketing system. Demonstrable understanding of the ITIL Service Management framework and appreciation of the complimentary quality standard ISO/IEC 20000. Demonstrable experience of working in a SOX compliant and ISO/IEC 20000 accredited organisation or function. Excellent application and technical knowledge with a proven ability to learn new and complex software applications. Good interpersonal skills, able to communicate effectively with staff and management alike. Good understanding of customers' business operations and a detailed understanding of their key applications and services. Desirable ITIL Practitioner or Foundation certified. One or more professional qualifications from leading solution providers: Microsoft, Cisco, SDI, Google etc. (e.g., Microsoft MCSA, Cisco CCAA, Citrix CCENT, Symantec SCS, ServiceNow CSA). What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
12/06/2026
Full time
DB&T Technical Engineer Salary: Up to 30,000 plus other Veolia benefits Hours: 40 hours per week Location: Working in our Head office, Cannock, WS11 8JP When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: 25 days annual leave Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards. What you'll be doing: Contribute to the services of a nationwide network of Service Desk specialists and ensure the successful resolution and fulfilment of requests relevant to 1st and 2nd tier applications and hardware, audio-visual equipment, desktop operating systems, mobile devices and printers. Identify all and any impediments affecting the efficient delivery of applications and services and determine and execute appropriate measures for their mitigation and/or resolution. Reduce the impact of service affecting incidents and problems, ensuring an appropriate and timely response to all reported issues. Ensure the accurate recording of service requests and incidents and to attribute the correct categorisation and notation to ensure timely and relevant reporting. Provide desk-side and remote assistance, as relevant to the task. Share responsibility for the successful day-to-day operation of the Service Desk's 2nd tier operations and ensuring its services meet or exceed exacting standards for service support as defined by service agreements. Share responsibility for all activities relevant to 2nd line incident resolution, request fulfilment, field services, desk side support and end-user computing. What we're looking for: Essential A full driving licence. Knowledge of ITIL practices. Advanced Level Qualification. Experience providing Service Desk operations in a multi-site, nationwide service environment. Experience delivering quality services in compliance with service agreements and performance targets. Demonstrable understanding of ChromeOS & Windows 10 / 11 operating systems. Experience of ServiceNow or equivalent ticketing system. Demonstrable understanding of the ITIL Service Management framework and appreciation of the complimentary quality standard ISO/IEC 20000. Demonstrable experience of working in a SOX compliant and ISO/IEC 20000 accredited organisation or function. Excellent application and technical knowledge with a proven ability to learn new and complex software applications. Good interpersonal skills, able to communicate effectively with staff and management alike. Good understanding of customers' business operations and a detailed understanding of their key applications and services. Desirable ITIL Practitioner or Foundation certified. One or more professional qualifications from leading solution providers: Microsoft, Cisco, SDI, Google etc. (e.g., Microsoft MCSA, Cisco CCAA, Citrix CCENT, Symantec SCS, ServiceNow CSA). What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
IT Infrastructure and Field Support Engineer We are looking for a skilled and motivated IT Infrastructure and Field Support Engineer to help deliver secure, reliable, and efficient technology services across the organisation. This is a varied and hands-on role, combining infrastructure support, field-based work, and involvement in technology projects that directly support services making a real difference to people s lives. Position: 6800 IT Infrastructure & Field Support Engineer Location: Remote Hours: Full time, 37.5 hours per week. Monday to Friday 9am to 5pm (flexible working available) Contract: Permanent Salary: £30,775.03 per annum Closing Date: 09/07/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role The IT Infrastructure & Field Support Engineer plays a key role in supporting, maintaining and improving the technology infrastructure to ensure secure, reliable and efficient services across the organisation. As an IT Infrastructure & Field Support Engineer to will be responsible for: providing technical support for systems and infrastructure contributing to the design and delivery of cost-effective solutions helping to maintain strong standards of security, resilience and service continuity You will work within an ITIL-aligned framework, collaborating closely with colleagues across Technology and with third-party suppliers to support service delivery, operational performance and the evolving needs of the charity. This role is remote (home based) but requires occasional travel across England and Wales, along with some out-of-hours work where necessary to support critical systems. About You You will need: Experience in a Service Desk or infrastructure support role Strong troubleshooting skills A structured, organised approach to managing workload Knowledge of Microsoft technologies Experience working in an ITIL environment and ideally exposure to networking and cloud infrastructure Strong communication skills and the ability to support a wide range of users and stakeholders You will be required to join the on-call rota following successful completion of their probation period. Appointment to this role is subject to successful Non-Police Personnel Vetting (NPPV) with Security Clearance (SC). Candidates must have been living and working in the UK for a minimum of 5 years to be eligible for this level of security vetting. In Return Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Our client is proud to celebrate diversity and create a workplace where everyone feels they belong. They are committed to being an antiracist organisation, and actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT, Infrastructure, IT Infrastructure, Field Support, IT Engineer, Infrastructure Engineer, IT Infrastructure Engineer, Field Support Engineer, IT Support, Service Desk, IT Service Desk, 1st Line Support, 2nd Line Support, 3rd Line Support. Please note this role is being advertised by NFP People on behalf of our client.
12/06/2026
Full time
IT Infrastructure and Field Support Engineer We are looking for a skilled and motivated IT Infrastructure and Field Support Engineer to help deliver secure, reliable, and efficient technology services across the organisation. This is a varied and hands-on role, combining infrastructure support, field-based work, and involvement in technology projects that directly support services making a real difference to people s lives. Position: 6800 IT Infrastructure & Field Support Engineer Location: Remote Hours: Full time, 37.5 hours per week. Monday to Friday 9am to 5pm (flexible working available) Contract: Permanent Salary: £30,775.03 per annum Closing Date: 09/07/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role The IT Infrastructure & Field Support Engineer plays a key role in supporting, maintaining and improving the technology infrastructure to ensure secure, reliable and efficient services across the organisation. As an IT Infrastructure & Field Support Engineer to will be responsible for: providing technical support for systems and infrastructure contributing to the design and delivery of cost-effective solutions helping to maintain strong standards of security, resilience and service continuity You will work within an ITIL-aligned framework, collaborating closely with colleagues across Technology and with third-party suppliers to support service delivery, operational performance and the evolving needs of the charity. This role is remote (home based) but requires occasional travel across England and Wales, along with some out-of-hours work where necessary to support critical systems. About You You will need: Experience in a Service Desk or infrastructure support role Strong troubleshooting skills A structured, organised approach to managing workload Knowledge of Microsoft technologies Experience working in an ITIL environment and ideally exposure to networking and cloud infrastructure Strong communication skills and the ability to support a wide range of users and stakeholders You will be required to join the on-call rota following successful completion of their probation period. Appointment to this role is subject to successful Non-Police Personnel Vetting (NPPV) with Security Clearance (SC). Candidates must have been living and working in the UK for a minimum of 5 years to be eligible for this level of security vetting. In Return Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Our client is proud to celebrate diversity and create a workplace where everyone feels they belong. They are committed to being an antiracist organisation, and actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT, Infrastructure, IT Infrastructure, Field Support, IT Engineer, Infrastructure Engineer, IT Infrastructure Engineer, Field Support Engineer, IT Support, Service Desk, IT Service Desk, 1st Line Support, 2nd Line Support, 3rd Line Support. Please note this role is being advertised by NFP People on behalf of our client.
Job Overview: We are looking for a T2 Technician who will act as an on-site IT Support Engineer, providingdesktop and end-user support services. The role involves working either as partof a team or as the single point of contact for site-related IT issues, ensuring smooth operation of hardware, software, and meeting room technologies. Start Date: 22 June 2026 End Date: 30 August 2030 Working Hours: Monday - Friday, 09:00 - 17:30 Location: Garth Road, Gwynedd, Bangor, LL57 2RG Working Hours: Monday - Friday, 09:00 - 17:30 Rate: A per hour rate, in-scope IR35, of £14.90/hr PAYE OR £19.33/hr (via a Hays approved umbrella company) Key Responsibilities Act as on-site IT support, either independently or within a team Perform desktop hardware installations, upgrades, and swaps Provide desk-side support for hardware and software issues Handle walk-up user queries efficiently and professionally Initiate automated builds and post-login configurations for laptops Coordinate hardware repairs via defined warranty processes Maintain accurate system records in ServiceNow and follow strict processes Conduct proactive desk and meeting room checks to ensure availability Provide meeting room support and fault diagnosis Escalate issues or risks to Team Leaders as necessary Key Requirements Proven experience in desktop support/IT support roles (2nd line/T2 level) Strong knowledge of hardware installation, troubleshooting, and repair coordination Familiarity with ticketing systems (ServiceNow preferred) Ability to follow defined processes, scripts, and policies Excellent customer service and communication skills Ability to work independently as well as part of a team Proactive approach to maintenance and issue prevention Full UK Driving Licence (mandatory) How to Apply: If you're interested in thisrole, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
12/06/2026
Contractor
Job Overview: We are looking for a T2 Technician who will act as an on-site IT Support Engineer, providingdesktop and end-user support services. The role involves working either as partof a team or as the single point of contact for site-related IT issues, ensuring smooth operation of hardware, software, and meeting room technologies. Start Date: 22 June 2026 End Date: 30 August 2030 Working Hours: Monday - Friday, 09:00 - 17:30 Location: Garth Road, Gwynedd, Bangor, LL57 2RG Working Hours: Monday - Friday, 09:00 - 17:30 Rate: A per hour rate, in-scope IR35, of £14.90/hr PAYE OR £19.33/hr (via a Hays approved umbrella company) Key Responsibilities Act as on-site IT support, either independently or within a team Perform desktop hardware installations, upgrades, and swaps Provide desk-side support for hardware and software issues Handle walk-up user queries efficiently and professionally Initiate automated builds and post-login configurations for laptops Coordinate hardware repairs via defined warranty processes Maintain accurate system records in ServiceNow and follow strict processes Conduct proactive desk and meeting room checks to ensure availability Provide meeting room support and fault diagnosis Escalate issues or risks to Team Leaders as necessary Key Requirements Proven experience in desktop support/IT support roles (2nd line/T2 level) Strong knowledge of hardware installation, troubleshooting, and repair coordination Familiarity with ticketing systems (ServiceNow preferred) Ability to follow defined processes, scripts, and policies Excellent customer service and communication skills Ability to work independently as well as part of a team Proactive approach to maintenance and issue prevention Full UK Driving Licence (mandatory) How to Apply: If you're interested in thisrole, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
IT Systems Engineer - 100% office based, Dunstable, to £38,000 We are partnering with an established FMCG business in Luton who are seeking a skilled IT Systems Engineer to support the maintenance of core IT infrastructure. This role will focus on ensuring reliable, secure, and scalable systems while providing high-level technical support across the business. The successful candidate will have strong networking and Microsoft 365 expertise and a proactive approach to system performance, cyber security, and continuous improvement. Key responsibilities Maintain IT infrastructure including servers, storage, and network systems Administer Microsoft 365 services (Exchange, Teams, SharePoint, OneDrive) Maintain network hardware including routers, switches, firewalls, and wireless systems Manage and troubleshoot LAN/WAN/VPN environments and optimise network performance Monitor cybersecurity measures, backups, and disaster recovery processes Provide Level 2/3 technical support and resolve complex IT issues Maintain technical documentation and system configurations Collaborate with internal stakeholders and external vendors on upgrades and maintenance Support and train end users on IT systems and best practices Key Skills & Experience Strong experience with Microsoft 365 administration and security Solid networking knowledge (TCP/IP, DNS, DHCP, VLANs, VPNs) Experience with Windows Server, Active Directory, and Azure AD Knowledge of firewalls, endpoint protection, and wireless technologies PowerShell scripting and automation experience desirable Excellent problem-solving, communication, and organisational skills Ability to manage multiple priorities in a fast-paced environment Qualifications Degree in IT, Computer Science, or related field (or equivalent experience) 2 - 3 years' experience in IT 1st or 2nd line support Relevant certifications (e.g., Microsoft, CompTIA, CCNA/CCNP) desirable
12/06/2026
Full time
IT Systems Engineer - 100% office based, Dunstable, to £38,000 We are partnering with an established FMCG business in Luton who are seeking a skilled IT Systems Engineer to support the maintenance of core IT infrastructure. This role will focus on ensuring reliable, secure, and scalable systems while providing high-level technical support across the business. The successful candidate will have strong networking and Microsoft 365 expertise and a proactive approach to system performance, cyber security, and continuous improvement. Key responsibilities Maintain IT infrastructure including servers, storage, and network systems Administer Microsoft 365 services (Exchange, Teams, SharePoint, OneDrive) Maintain network hardware including routers, switches, firewalls, and wireless systems Manage and troubleshoot LAN/WAN/VPN environments and optimise network performance Monitor cybersecurity measures, backups, and disaster recovery processes Provide Level 2/3 technical support and resolve complex IT issues Maintain technical documentation and system configurations Collaborate with internal stakeholders and external vendors on upgrades and maintenance Support and train end users on IT systems and best practices Key Skills & Experience Strong experience with Microsoft 365 administration and security Solid networking knowledge (TCP/IP, DNS, DHCP, VLANs, VPNs) Experience with Windows Server, Active Directory, and Azure AD Knowledge of firewalls, endpoint protection, and wireless technologies PowerShell scripting and automation experience desirable Excellent problem-solving, communication, and organisational skills Ability to manage multiple priorities in a fast-paced environment Qualifications Degree in IT, Computer Science, or related field (or equivalent experience) 2 - 3 years' experience in IT 1st or 2nd line support Relevant certifications (e.g., Microsoft, CompTIA, CCNA/CCNP) desirable
IT Support Analyst Banking / Financial Services London (Hybrid - 3 days in office) Up to £45,000 + Bonus + Benefits A well established London based bank is seeking an IT Systems Engineer to join its close knit internal technology team. This is an excellent opportunity for a hands on IT professional who enjoys working across infrastructure, support, and projects. You'll play a key role in maintaining and improving core systems while providing high quality internal support. The Role Delivering 1st, 2nd and some 3rd line support across infrastructure and systems Supporting core banking and business applications Monitoring network performance and troubleshooting issues Managing backups and restores Supporting network and system upgrades Contributing to IT projects and continuous improvement initiatives Assisting with security controls and compliance in a regulated environment About You To be considered, you will have: Strong experience in desktop and end user support Solid knowledge of Active Directory, Domain Controllers and Group Policy Experience supporting business or financial applications Strong Microsoft Office / M365 support skills Windows Server administration experience Exposure to cyber security principles, endpoint protection, and security policy implementation
12/06/2026
Full time
IT Support Analyst Banking / Financial Services London (Hybrid - 3 days in office) Up to £45,000 + Bonus + Benefits A well established London based bank is seeking an IT Systems Engineer to join its close knit internal technology team. This is an excellent opportunity for a hands on IT professional who enjoys working across infrastructure, support, and projects. You'll play a key role in maintaining and improving core systems while providing high quality internal support. The Role Delivering 1st, 2nd and some 3rd line support across infrastructure and systems Supporting core banking and business applications Monitoring network performance and troubleshooting issues Managing backups and restores Supporting network and system upgrades Contributing to IT projects and continuous improvement initiatives Assisting with security controls and compliance in a regulated environment About You To be considered, you will have: Strong experience in desktop and end user support Solid knowledge of Active Directory, Domain Controllers and Group Policy Experience supporting business or financial applications Strong Microsoft Office / M365 support skills Windows Server administration experience Exposure to cyber security principles, endpoint protection, and security policy implementation
Application Support Engineer ERP - SQL - WMS We're seeking an Application Support Engineer to join a growing IT team supporting a range of critical business applications across ERP, Ecommerce, Warehouse Management, Finance, and Reporting platforms. This is an excellent opportunity for someone with experience supporting business systems who is looking to develop their technical skills further while working on a variety of exciting projects and technologies. The Role As an Application Support Engineer, you will provide 1st and 2nd line support for business-critical systems, helping users resolve issues and ensuring systems operate effectively. You'll work closely with internal stakeholders, third-party vendors, and development teams to investigate problems, support system enhancements, and contribute to ongoing improvements. Key responsibilities include: Providing support for ERP, WMS, Ecommerce, Finance, and Reporting platforms. Troubleshooting business system and application issues. Supporting ecommerce stores and customer enquiries. Investigating and resolving data-related issues using SQL/TSQL. Raising and managing support tickets with third-party vendors. Performing QA testing for system updates and new developments. Documenting issues, resolutions, and support procedures. Assisting with IT and business systems projects. Supporting integrations and associated business systems. About You We're looking for a proactive and enthusiastic individual who enjoys solving problems and delivering excellent customer service. Essential Skills & Experience: Experience supporting business systems, ERP platforms, WMS systems, or ecommerce applications. Strong troubleshooting and analytical skills. Knowledge of databases and database relationships. Working knowledge of SQL/TSQL. Excellent communication and organisational skills. Ability to manage workload effectively and work independently when required. Desirable Experience: Magento or ecommerce platform support. SQL Server Administration. RESTful Web Services and cXML. Finance systems. Software testing and QA activities. Understanding of quote-to-invoice business processes. What's on Offer? Hybrid working environment. Exposure to a wide range of business-critical technologies. Opportunities to work on exciting IT and business systems projects. Ongoing learning and professional development. Collaborative and supportive team environment. If you're looking for a role where you can expand your technical expertise, contribute to business-critical systems, and develop your career within a dynamic IT team, we'd love to hear from you!
11/06/2026
Seasonal
Application Support Engineer ERP - SQL - WMS We're seeking an Application Support Engineer to join a growing IT team supporting a range of critical business applications across ERP, Ecommerce, Warehouse Management, Finance, and Reporting platforms. This is an excellent opportunity for someone with experience supporting business systems who is looking to develop their technical skills further while working on a variety of exciting projects and technologies. The Role As an Application Support Engineer, you will provide 1st and 2nd line support for business-critical systems, helping users resolve issues and ensuring systems operate effectively. You'll work closely with internal stakeholders, third-party vendors, and development teams to investigate problems, support system enhancements, and contribute to ongoing improvements. Key responsibilities include: Providing support for ERP, WMS, Ecommerce, Finance, and Reporting platforms. Troubleshooting business system and application issues. Supporting ecommerce stores and customer enquiries. Investigating and resolving data-related issues using SQL/TSQL. Raising and managing support tickets with third-party vendors. Performing QA testing for system updates and new developments. Documenting issues, resolutions, and support procedures. Assisting with IT and business systems projects. Supporting integrations and associated business systems. About You We're looking for a proactive and enthusiastic individual who enjoys solving problems and delivering excellent customer service. Essential Skills & Experience: Experience supporting business systems, ERP platforms, WMS systems, or ecommerce applications. Strong troubleshooting and analytical skills. Knowledge of databases and database relationships. Working knowledge of SQL/TSQL. Excellent communication and organisational skills. Ability to manage workload effectively and work independently when required. Desirable Experience: Magento or ecommerce platform support. SQL Server Administration. RESTful Web Services and cXML. Finance systems. Software testing and QA activities. Understanding of quote-to-invoice business processes. What's on Offer? Hybrid working environment. Exposure to a wide range of business-critical technologies. Opportunities to work on exciting IT and business systems projects. Ongoing learning and professional development. Collaborative and supportive team environment. If you're looking for a role where you can expand your technical expertise, contribute to business-critical systems, and develop your career within a dynamic IT team, we'd love to hear from you!
Workplace IT Engineer (2nd Line Support) West London Ongoing Temporary Contract ASAP Start 174 per day PAYE or 225 per day Umbrella Full time site based role with as this is supporting the wider members of the team with both hardware and software A West London Local Authority is seeking an experienced Workplace IT Engineer to join their IT & Digital Services team on an ongoing temporary basis. This is a site-based role requiring travel across multiple locations within the borough, so a full UK driving licence is essential. The Role You will provide 2nd line support and deliver high-quality workplace technology services to council staff. This includes supporting hardware, software, and end-user issues both remotely and onsite. Resolve 1st and 2nd line incidents via face-to-face support, telephony, and remote tools Deliver hands-on support across multiple council sites Install, configure, and decommission IT equipment, including cabling and network patching Support print services and liaise with third-party providers (e.g. Ricoh) Manage and prioritise escalations, including VIP support cases Work collaboratively with wider Digital Services teams on issue resolution and projects About You Proven experience in 2nd line IT support within a complex environment Strong troubleshooting skills, including backend analysis Experience supporting hardware, software, and network infrastructure Comfortable working across multiple sites and delivering in-person support Ability to manage priorities and communicate effectively with stakeholders Experience supporting VIP users and handling escalations Full UK driving licence required Additional Information Site-based role across borough locations Ongoing temporary assignment Subject to pre-employment vetting checks
11/06/2026
Seasonal
Workplace IT Engineer (2nd Line Support) West London Ongoing Temporary Contract ASAP Start 174 per day PAYE or 225 per day Umbrella Full time site based role with as this is supporting the wider members of the team with both hardware and software A West London Local Authority is seeking an experienced Workplace IT Engineer to join their IT & Digital Services team on an ongoing temporary basis. This is a site-based role requiring travel across multiple locations within the borough, so a full UK driving licence is essential. The Role You will provide 2nd line support and deliver high-quality workplace technology services to council staff. This includes supporting hardware, software, and end-user issues both remotely and onsite. Resolve 1st and 2nd line incidents via face-to-face support, telephony, and remote tools Deliver hands-on support across multiple council sites Install, configure, and decommission IT equipment, including cabling and network patching Support print services and liaise with third-party providers (e.g. Ricoh) Manage and prioritise escalations, including VIP support cases Work collaboratively with wider Digital Services teams on issue resolution and projects About You Proven experience in 2nd line IT support within a complex environment Strong troubleshooting skills, including backend analysis Experience supporting hardware, software, and network infrastructure Comfortable working across multiple sites and delivering in-person support Ability to manage priorities and communicate effectively with stakeholders Experience supporting VIP users and handling escalations Full UK driving licence required Additional Information Site-based role across borough locations Ongoing temporary assignment Subject to pre-employment vetting checks
