Description
Description
Job summary
Are you interested in accelerating a growing business? Part of the Amazon Consumer Payments organization, Amazon's fast-growing Gift Card business serves critical customer needs of gifting and paying access. The Gift Card team is responsible for creating and enhancing gift cards and stored value products sold globally through various channels, including the Amazon website, Corporate sales, and Brick & Mortar third-party retail stores. Our product lines include electronic gift cards, physical cards, and programmatic interfaces that allow on-demand gift card issuance for corporate partners.
We are looking for a seasoned Program Manager with technical acumen to join our Gift Cards team who will support our worldwide corporate clients and distribution partners, for all their API integration and production (post launch) needs. Acting as a key point of contact, you will take ownership of urgent issues, engage with the business and technical teams to drive the resolution. You'll work cross functionally across multiple teams to deliver a portfolio of exciting, strategic projects on behalf of the worldwide customer base, using data driven decisions to recommend prioritization with product and addressing our customers needs. You will work directly with our customers business and technical teams to communicate & build a roadmap of projects to streamline their gift card ordering experience via our API set. Experience with the payments industry is preferred but not a must.
The ideal candidate will be passionate about their work, self-motivated, detail oriented and have excellent problem-solving skills. They will have strong communication and project-management skills, and will be able to translate technical problems, root cause and solutions in a clear and easy-to-understand way for business stakeholders. They will act as a bridge between the business and technical teams dealing with highly ambiguous problems, taking full control and responsibility for finding simple solutions to complex problems.
Key job responsibilities
-Integration and Case Management: Provide support to our Gift Card partners for product and API-related questions. Manage API integrations for our mid size corporate clients, as well as large 3rd party partners worldwide.
-Subject Matter Expert (SME) - Develop deep knowledge of Amazon Gift Card On Demand (AGCOD) API functions. Act as a trusted adviser to our customers, as well as our internal business development and Sales teams worldwide.
-Portfolio Project Management - Partner with business stakeholders and engineering to proactively identify, drive, build improvements, enhancements, and system customization that solve our Gift Card business needs.
- Technical Translation - Collaborate with the engineering and business teams to understand the scope and impact of production issues. Facilitate discussions to ensure Business understands the pros and cons of the proposed tech solutions for case management.
-Continual Program Improvement - Partner Integrations Manager will work with worldwide product team to develop step by step instruction guides for routine operations. Documentation drives consistency and reduces gaps in system knowledge for new and existing team members.
-Reporting - Provide monthly and quarterly reporting with a data-centric approach to stakeholders on key integrations, support case volume, hot issues, as well as identifying areas of opportunities.Basic Qualifications
-5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role
-Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections.
-Ability to identify recurring technical issues and propose solutions to address the root of the problems
-Independently investigate and implement solutions to technical and non-technical issues.
-Strong attention to detail and excellent problem-solving skills
-Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions.
-Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications
-Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers.
-Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems.
-Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs.
-Advanced computer literacy in Microsoft Office (especially MS Excel) applications.
-Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic)
-Experience with Linux & AWS Infrastructure(Lambda, S3)
-Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript).
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).Basic Qualifications
-5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role
-Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections.
-Ability to identify recurring technical issues and propose solutions to address the root of the problems
-Independently investigate and implement solutions to technical and non-technical issues.
-Strong attention to detail and excellent problem-solving skills
-Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions.
-Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications
-Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers.
-Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems.
-Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs.
-Advanced computer literacy in Microsoft Office (especially MS Excel) applications.
-Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic)
-Experience with Linux & AWS Infrastructure(Lambda, S3)
-Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript).
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).