My Services Analyst

Job Profile Summary The My Services Analyst is part of the My Services Team that provides business process support to colleagues in the global bp business.

The team provides critical front-line support to Accountants, Consolidation Unit Submitters responsible for data submissions, External Financial Reporting, Segment Reporting teams and the Balance Sheet Assurance (BSA) community. Across our finance solutions there are over 5,000 global users supported. This is a high-pressure customer facing role and the role holder must develop a very good working understanding of the solutions and end-to-end processes undertaken in finance.

The role requires a high degree of technical competency coupled with accounting knowledge and understanding how accounting transactions are processed in a systems environment. The role holder must also develop a strong working knowledge of our finance solutions and would be expected to have SME knowledge in one or more applications in the landscape. The role holder must therefore possess a good understanding of accounting principles and be able to assist the team's manager in supporting the needs of the people they support. The team are also responsible for providing end user training from time to time.
Job Advert My Services Analyst

The My Services Analyst is part of the My Services Team that provides business process support to colleagues in the global bp business.

Key Accountabilities:

• Provide user support to GBS and business reporting teams & accounting centres, finance & other functions, segment
• & MI teams and group accounts
• Promote adherence to the policies, standards, and governance processes set by group, segment and the Data Management teams.
• Support the finance data framework (FDF) system and process to ensure defined use cases are operable and understood
• Support the period end close, including coordination of special periods usage, Balance Carry Forward (BCF) and consolidation processes (BCS)
• Provide support to the finance users, Segment & Business Control teams in completing the quarterly BSA cycle
• Provide oversight of transactional data flows from source systems into the Finance Business Warehouse (FBW) and through to the BCS solutions for Group and Statutory consolidation
• Assist with system maintenance activities of Period End Close and BSA cycles, e.g., period locks, calendar updates
• Assist the manager in providing critical daily input during the close for inclusion in the daily close meetings conducted for each workday of the World Class Close
• Ensure tickets are raised by users for all service requests, defects, enhancements and identify any items that are close critical and follow up with users upon resolution.
• Support effective time zone coverage through being available when necessary to ensure appropriate and capable holiday and weekend customer support is available during the critical workdays.
• Use the toolsets to monitor the business for timely completion of activities and clearing of data errors offering proactive assistance
• Hold sufficient knowledge of the Harmonised Data Set (HDS) and associated mapping structures to provide assurance of data integrity via monitoring of FBW data and associated systems
• Attend and take improvement actions on relevant User Group meetings
• Hold sufficient knowledge to resolve 80% or greater of issues / questions raised without the need for escalation to other parts of the organisation
• Be an internal port of call for level 6 my services analysts to assist with building their knowledge
• Provide input with incident investigations; recommend corrective actions and share learnings
• Educate users on finance processes including in-support ad-hoc training, delivery of training sessions via audio and formal classroom training delivery for courses advertised by the Finance Academy (e.g., FBW End to End Reporting)

Essential Education and Experience:

• College degree, specialised training or equivalent work experience
• Accountancy qualification or working towards one (e.g., CIMA, CPA, ACA, ACCA)
• Extensive experience with SAP, BWs or other comparable financial systems
• Relevant work experience within the Finance team of a business or relevant areas of the central Finance function.
• Understanding of financial control processes and the end-to-end accounting cycle
• On the job exposure to SAP ECC, BW, S4 HANA and BCS/BPC
• Specialism in one or more SAP Applications (e.g., BW, AA&PS, BCS, FI/CO)
• Ability to manage multiple conflicting priorities under the time pressure
• Must be willing to work some element of "shift" work (during critical periods early starts or late finishes, weekends and holidays may be required)
• Excellent customer service skills
• Excellent team player with the ability to communicate effectively and develop & sustain relationships with customers and teams within the support organisations

Desirable Criteria:

• Formal customer service training.
• Knowledge of IFRS, SOx, and experience or formal training working with other local statutory reporting requirements
• Exposure to Segmental, Group Reporting or Business Reporting processes

Entity Finance
Job Family Group Finance Group
Relocation available No
Travel required Yes - up to 10%
Time Type Full time
Country United Kingdom
About BP FINANCE

Join us in a crucial time of transition. We are bringing all of our finance and procurement activities for the group into one place, enabling better work.

For you this means working with us on:

Compliance - efficiently delivering external reporting requirements to ensure we continue to meet our regulatory obligations in all jurisdictions, supported by robust control environment across all three lines of defence.

Stewardship - laying out a robust finance framework and providing ongoing management of the balance sheet and portfolio execution, supported by effective advocacy to the market.

Performance - facilitating the effective allocation of capital, development of business plans and coordination of business performance interventions to ensure a consistent delivery between strategic aspirations, operational forecasts and delivered outcomes. Furthermore, you will be responsible for value creation through mergers and acquisition-led deals, commercial negotiations and integration of business opportunities.

Transformation - driving digital transformation (centralising, digitising, optimising) across all elements of the finance entity to achieve sector-leading cost-performance.
Legal disclaimer We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, neurodiversity/neurocognitive functioning, veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations.