Technical Specialist (Windows, SCCM) - Fully Remote

Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have an Permanent opportunity for Technical Specialist role based in UK - Full Remote.

Job Title: Technical Specialist.

Location: Remote UK (WFH).

Job type: Permanent.

Salary Range: £45K up to £50K + Benefits.

Team purpose:

The team provides 3rd level enterprise workspace support to multiple customers internationally. This includes, among others: operating system deployment, software update deployment, software distribution, malware etc. support for a variety of end users devices consisting of Laptops, Desktops, Tablets, Phones, iMacs and thin clients. The team responsibilities also include Printer support, Citrix End-User support and elements of the Microsoft 365 service offering. All Incidents and Requests are to be resolved within SLA as these would have impact on our customer's ability to function as a business. The team normally works during European business hours.

Role:

The suitable candidate in this role will provide remote 3rd line technical support, including incident resolution and request handling, primarily regarding Microsoft Endpoint Manager and Windows clients for our global customers.

Primary Responsibilities

• Manage and support customer client environments built with Windows client OS, AD GPO, Microsoft Endpoint manager (patching, software deployment, ), Windows Defender
• Respond to and resolve assigned incidents as well as implement requests and changes within prescribed SLAs and take appropriate actions to ensure none of them exceed their SLA or cause unforeseen business impact.

Technical & Process Skills/Experience

• Excellent troubleshooting and logical reasoning skills.
• Experience working in a customer support team on the relevant technologies and products.
• Thorough knowledge of Windows 10/11 and endpoint technologies (eg Windows Defender, AD Group Policies).
• Experience working in an ITIL-based operations environment using ITSM toolsets such as ServiceNow.
• Experience with cross-functional working and cultural sensitivities in a multi-customer environment.

Intelligent Resource Limited acts as both an employment business and as an employment agency.

Please Note: Shortlisted candidates will be contacted via Call/Email.

Apply now to know more.

Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organization.

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