Senior Solutions Designer

Job Title

Senior Solutions Designer

Advert

People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it!

At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.

We invite you to join us and help us write our next chapter. Follow us on our social media sites to join in conversations about open positions and company news! . If you would like support with your application (or require any adjustments) please contact us at for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.

Job Description

Senior Experience Designer - Digital Network
Newcastle
Hybrid Working 0 to 5 days per week in the office,

At Sage, Experience Designers play a mission critical role, using empathic methods to design and deliver products and services that delight our users.

With specialty in more than one of: solution design, interaction design, visual design, or user research; they engage across the XD community, product management, product marketing, and engineering.

Key Responsibilities

Experience Designers combine user knowledge with analysis and artistry. They:
• Are inspired by first-hand user engagement and immersed in user context and the problem domain.
• Transform complex business scenarios into useful solutions that are easy to learn, and efficient to use, meeting the exact needs of the user with simplicity and elegance.
• Delight users with extraordinary emotional experiences, delivering innovative, great-looking, and uniquely 'Sage' experiences that users love.
• Design for the whole - end-to-end user journeys, across Sage Business Cloud, and for Sage's design language system.
• Lead design workstreams, devising novel solutions.
• Self-sufficiently solve major product areas, and supports others, coaching and mentoring in best practice.

Skills, Know-how and Experience
For the Digital Network team our Senior Experience Designer must be a talented Solution Designer as a core skill, backed up with some expertise in Interaction Design and User Research.

Solution Design Skills
Strong in:
• Iterative, customer-centric exploration of problems and solutions.
• Understand business goals and strategy, perform competitor analysis, understand business rules, legislation, and constraints.
• Apply design thinking to determine the best solution.
• Requirements definition and elicitation techniques, resolving conflicting requirements, validating requirements across multiple stakeholders while considering impact on the customer and product.
• Accurate, unambiguous design deliverables aligned to business goals and strategy, estimation, phasing delivery, innovative and inventive in devising quality solutions.
• Communicates complex ideas, requirements and solutions clearly, articulately and effectively, using the most appropriate tools, methods. Communication and presentation of rationale.
• Validate the solution and either persevere or pivot approach.
• Support others in interpreting and implementing solutions.

Interaction Design Skills
• Keeps abreast of industry best practice, and trends. Devises novel solutions.
• Visualise and communicate user behaviour and needs through mental models, personas, scenarios, storyboards.
• Create compelling screen flows, rapid prototypes, layout patterns, information architecture, wireframes.

User Research
• Cultivate a deep understanding of user needs, behaviors, attitudes and emotions.
• Discover how people experience our products, test prototypes, advocate for users, and help deliver design that surprises and delights.
• Analysis, communication, and practical actioning of user insight, including from user feedback, analytics (web, database, server logs) A/B testing, and competitor analysis.
• Bringing customer stories and experiences to life for employees across sage.

Ways of Working
• Strong knowledge of industry standard tools.
• Strong knowledge of design thinking, gaining experience in design with rationale and design critique. Ignites innovative practice in local team.
• Demonstrates strong communication, presentation, negotiation, collaboration, and interpersonal skills, leading sessions.
• Shares knowledge, skills, and inspires other team members.
• Influences seniors and thought leaders, and is confident with constructive challenge.
• Seeks out personal development activities with initiative
• Designs for constraint, and plans for iterative or phased delivery, and scalable solutions.
• Drives and supports velocity in local team.

Function

Technology

Country

United Kingdom

Office Location

Newcastle

Work Place type

Hybrid